Neon Talent Solutions are delighted to be supporting a growing international insurer to recruit an Actuarial & Analytics Analyst to join their team in Bristol (BS1) on a Hybrid working basis. this is a full time, permanent position. This is a fantastic opportunity for an analytically strong professional with 2+ years' experience in a data-focused analytical role , looking to develop broader exposure across actuarial analysis, business intelligence and insurance analytics. What's Available To You Salary: £40,000 - £45,000 per annum DOE 26 Days Annual Leave + Bank Holidays Life Insurance Company Pension Private Healthcare (BUPA) Income Protection Scheme (70%) Hybrid Working - 3 Office Days / 2 WFH Days Annual Profit Related Bonus ( discretionary) Health & Wellbeing Programme Based in Central Bristol with excellent transport links Ongoing professional development opportunities The Role of Actuarial & Analytics Analyst Working within the Actuarial & Analytics team, you'll deliver analysis, data insight and reporting to support effective decision-making across the business. Support actuarial analysis across reserving, pricing, planning, performance monitoring and regulatory reporting Prepare, validate and analyse data from multiple sources Develop and maintain reports, dashboards and management information using Excel and Power BI Work with Underwriting, Finance, Claims and Operations to understand business requirements and improve analytical outputs Support the monitoring of underwriting, claims, exposure and portfolio performance Carry out data-quality checks and investigate anomalies, trends and inconsistencies Support the production of actuarial reports, committee papers and wider business outputs Contribute to process improvements, automation and the development of analytical tools Document assumptions, methodologies, controls and key judgements Undertake ad hoc analysis and project work across the wider Actuarial & Analytics team WOKING HOURS: Monday to Friday 9.00am - 5.30pm What You Will Bring You don't need previous insurance or actuarial experience - we're equally interested in strong analytical professionals who have the numerical capability and curiosity to develop their knowledge within this area. 2+ years' experience within an analytical, actuarial, insurance data, MI, pricing or similar role Strong numerical and analytical skills Strong Excel capability Experience analysing and reporting complex data Excellent attention to detail Confident communication and stakeholder skills Relevant degree, actuarial study or equivalent analytical experience General Insurance experience would be advantageous but isn't essential. Exposure to Power BI, SQL, Power Query, DAX, Python, R or Alteryx would also be beneficial. You don't need to be a qualified or studying actuary - we're equally interested in strong analytical professionals looking to develop their actuarial and insurance knowledge.
Sep 16, 2026
Full time
Neon Talent Solutions are delighted to be supporting a growing international insurer to recruit an Actuarial & Analytics Analyst to join their team in Bristol (BS1) on a Hybrid working basis. this is a full time, permanent position. This is a fantastic opportunity for an analytically strong professional with 2+ years' experience in a data-focused analytical role , looking to develop broader exposure across actuarial analysis, business intelligence and insurance analytics. What's Available To You Salary: £40,000 - £45,000 per annum DOE 26 Days Annual Leave + Bank Holidays Life Insurance Company Pension Private Healthcare (BUPA) Income Protection Scheme (70%) Hybrid Working - 3 Office Days / 2 WFH Days Annual Profit Related Bonus ( discretionary) Health & Wellbeing Programme Based in Central Bristol with excellent transport links Ongoing professional development opportunities The Role of Actuarial & Analytics Analyst Working within the Actuarial & Analytics team, you'll deliver analysis, data insight and reporting to support effective decision-making across the business. Support actuarial analysis across reserving, pricing, planning, performance monitoring and regulatory reporting Prepare, validate and analyse data from multiple sources Develop and maintain reports, dashboards and management information using Excel and Power BI Work with Underwriting, Finance, Claims and Operations to understand business requirements and improve analytical outputs Support the monitoring of underwriting, claims, exposure and portfolio performance Carry out data-quality checks and investigate anomalies, trends and inconsistencies Support the production of actuarial reports, committee papers and wider business outputs Contribute to process improvements, automation and the development of analytical tools Document assumptions, methodologies, controls and key judgements Undertake ad hoc analysis and project work across the wider Actuarial & Analytics team WOKING HOURS: Monday to Friday 9.00am - 5.30pm What You Will Bring You don't need previous insurance or actuarial experience - we're equally interested in strong analytical professionals who have the numerical capability and curiosity to develop their knowledge within this area. 2+ years' experience within an analytical, actuarial, insurance data, MI, pricing or similar role Strong numerical and analytical skills Strong Excel capability Experience analysing and reporting complex data Excellent attention to detail Confident communication and stakeholder skills Relevant degree, actuarial study or equivalent analytical experience General Insurance experience would be advantageous but isn't essential. Exposure to Power BI, SQL, Power Query, DAX, Python, R or Alteryx would also be beneficial. You don't need to be a qualified or studying actuary - we're equally interested in strong analytical professionals looking to develop their actuarial and insurance knowledge.
Job Title: Claims Intelligence Analyst Location: Liverpool City Centre - hybrid working available Salary : £27,000 - £35,500 DOE, plus up to an additional £1,500 performance related bonus per annum, once established within your role Job Type: Full Time, Permanent Working Hours: Monday to Friday 9:00am - 5:30pm, 37 click apply for full job details
Sep 15, 2026
Full time
Job Title: Claims Intelligence Analyst Location: Liverpool City Centre - hybrid working available Salary : £27,000 - £35,500 DOE, plus up to an additional £1,500 performance related bonus per annum, once established within your role Job Type: Full Time, Permanent Working Hours: Monday to Friday 9:00am - 5:30pm, 37 click apply for full job details
Business Validation Analyst Permanent Salary DOE Hours: 40 hours per week Location: Remote initially Positions Available: 3 We're partnering with a growing specialist technology business to appoint three Business Validation Analysts. The organisation helps mobile networks and messaging providers verify that businesses presenting a branded identity to consumers are legitimate and accurately representing who they claim to be. Using business records, websites, contact information, brand checks and screening data, the business produces evidence-backed validation decisions for its customers. This is an excellent opportunity for someone with experience in merchant onboarding, underwriting, KYB/KYC, financial crime, business information, credit, research or investigations who enjoys conducting detailed research and making well-supported decisions. The Opportunity As a Business Validation Analyst, you'll research and assess businesses to establish their legitimacy and confirm that their identity, trading activity and brand representation are accurate. The role covers two key stages: pre-validation and validation. You'll initially receive comprehensive training and support, progressing into the full validation process as your knowledge, confidence and consistency develop. The technology platform gathers and presents much of the relevant information, but you'll be responsible for interpreting it, conducting additional research where necessary and applying sound judgement to reach evidence-based conclusions. Key Responsibilities During pre-validation, you'll establish whether an applicant is the registered business it claims to be by: Checking company records, websites, addresses, contact details and trading names. Using reliable independent sources to verify the information provided. Identifying connections between registered businesses, trading names and consumer-facing brands. Investigating discrepancies across company information, websites, addresses and contact details. Building a clear and comprehensive evidence trail to support your findings. As you progress into the wider validation process, you'll also be responsible for: Reviewing company records, accounts, ownership structures and directors. Conducting sanctions, politically exposed persons (PEP) and adverse-media screening. Reviewing websites, privacy policies, terms and conditions and domain information. Assessing email addresses, logos and brand names to establish credible connections. Investigating franchise, group-company and trading-name relationships. Identifying and investigating gaps, inconsistencies and potential risks. Making evidence-backed decisions and documenting your findings clearly. Distinguishing genuine screening matches from unrelated businesses or individuals with similar names. About You You'll have experience in a role that has required you to research businesses, verify information, assess potential risks and make decisions based on evidence. Relevant professional backgrounds may include: Merchant onboarding, underwriting or risk. KYB, KYC or client onboarding. Customer Due Diligence (CDD) or Enhanced Due Diligence (EDD). Anti-Money Laundering (AML) or financial crime. Business information, credit analysis or credit risk. Trade credit underwriting. Fraud investigation or counter-fraud. Intelligence analysis. Brand protection. Trading Standards or a similar investigative environment. Applications are also welcomed from strong researchers in other professional backgrounds who can demonstrate excellent attention to detail, judgement and written communication skills. Telecommunications experience is not required. Key Skills and Attributes You will be: Highly analytical, with excellent attention to detail. Comfortable conducting detailed online research across multiple sources. Able to assess information objectively and reach well-supported decisions. Confident identifying inconsistencies and recognising when further investigation is required. Comfortable working at pace while maintaining a high level of accuracy. Able to communicate findings clearly and concisely in writing. Confident using browser-based systems and navigating multiple information sources. Reliable, discreet and comfortable handling confidential information French or German language skills would be advantageous, as would experience living or working in France or Germany. Familiarity with local business practices, brands, address formats and naming conventions, or previous experience working with international businesses, would also be beneficial. However, these are not essential requirements. Why Apply? This is an opportunity to join a growing specialist technology business at an exciting stage of its development, with increasing activity across the UK, France and Germany. In return, you'll benefit from: A salary of £35,000 per annum. Permanent employment. Remote working initially. Comprehensive training and ongoing support. The opportunity to develop specialist expertise across business verification, KYB/KYC, screening, brand validation and investigation. Scope to progress into broader validation responsibilities and take ownership of increasingly complex cases. The opportunity to make a direct impact on the quality of decisions produced for customers. A role within a growing international area of the business. Nottingham is the preferred location for a potential future base, with Birmingham and the surrounding areas also under consideration. Any future office arrangements remain flexible and there is currently no office-attendance requirement. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Sep 12, 2026
Full time
Business Validation Analyst Permanent Salary DOE Hours: 40 hours per week Location: Remote initially Positions Available: 3 We're partnering with a growing specialist technology business to appoint three Business Validation Analysts. The organisation helps mobile networks and messaging providers verify that businesses presenting a branded identity to consumers are legitimate and accurately representing who they claim to be. Using business records, websites, contact information, brand checks and screening data, the business produces evidence-backed validation decisions for its customers. This is an excellent opportunity for someone with experience in merchant onboarding, underwriting, KYB/KYC, financial crime, business information, credit, research or investigations who enjoys conducting detailed research and making well-supported decisions. The Opportunity As a Business Validation Analyst, you'll research and assess businesses to establish their legitimacy and confirm that their identity, trading activity and brand representation are accurate. The role covers two key stages: pre-validation and validation. You'll initially receive comprehensive training and support, progressing into the full validation process as your knowledge, confidence and consistency develop. The technology platform gathers and presents much of the relevant information, but you'll be responsible for interpreting it, conducting additional research where necessary and applying sound judgement to reach evidence-based conclusions. Key Responsibilities During pre-validation, you'll establish whether an applicant is the registered business it claims to be by: Checking company records, websites, addresses, contact details and trading names. Using reliable independent sources to verify the information provided. Identifying connections between registered businesses, trading names and consumer-facing brands. Investigating discrepancies across company information, websites, addresses and contact details. Building a clear and comprehensive evidence trail to support your findings. As you progress into the wider validation process, you'll also be responsible for: Reviewing company records, accounts, ownership structures and directors. Conducting sanctions, politically exposed persons (PEP) and adverse-media screening. Reviewing websites, privacy policies, terms and conditions and domain information. Assessing email addresses, logos and brand names to establish credible connections. Investigating franchise, group-company and trading-name relationships. Identifying and investigating gaps, inconsistencies and potential risks. Making evidence-backed decisions and documenting your findings clearly. Distinguishing genuine screening matches from unrelated businesses or individuals with similar names. About You You'll have experience in a role that has required you to research businesses, verify information, assess potential risks and make decisions based on evidence. Relevant professional backgrounds may include: Merchant onboarding, underwriting or risk. KYB, KYC or client onboarding. Customer Due Diligence (CDD) or Enhanced Due Diligence (EDD). Anti-Money Laundering (AML) or financial crime. Business information, credit analysis or credit risk. Trade credit underwriting. Fraud investigation or counter-fraud. Intelligence analysis. Brand protection. Trading Standards or a similar investigative environment. Applications are also welcomed from strong researchers in other professional backgrounds who can demonstrate excellent attention to detail, judgement and written communication skills. Telecommunications experience is not required. Key Skills and Attributes You will be: Highly analytical, with excellent attention to detail. Comfortable conducting detailed online research across multiple sources. Able to assess information objectively and reach well-supported decisions. Confident identifying inconsistencies and recognising when further investigation is required. Comfortable working at pace while maintaining a high level of accuracy. Able to communicate findings clearly and concisely in writing. Confident using browser-based systems and navigating multiple information sources. Reliable, discreet and comfortable handling confidential information French or German language skills would be advantageous, as would experience living or working in France or Germany. Familiarity with local business practices, brands, address formats and naming conventions, or previous experience working with international businesses, would also be beneficial. However, these are not essential requirements. Why Apply? This is an opportunity to join a growing specialist technology business at an exciting stage of its development, with increasing activity across the UK, France and Germany. In return, you'll benefit from: A salary of £35,000 per annum. Permanent employment. Remote working initially. Comprehensive training and ongoing support. The opportunity to develop specialist expertise across business verification, KYB/KYC, screening, brand validation and investigation. Scope to progress into broader validation responsibilities and take ownership of increasingly complex cases. The opportunity to make a direct impact on the quality of decisions produced for customers. A role within a growing international area of the business. Nottingham is the preferred location for a potential future base, with Birmingham and the surrounding areas also under consideration. Any future office arrangements remain flexible and there is currently no office-attendance requirement. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Principle Solution Architect- Sales EngineeringApplylocations: London, UKtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR1454 About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. Our Opportunity: At Automation Anywhere, we are looking for a business-fluent, technically credible industry specialist to join our EMEA Industry Catalyst & Solution Engineering team. As Principal Solution Architect - Industry Specialist, you will operate at the intersection of deep BFSI expertise and enterprise-grade technical credibility, engaging C-suite and senior business leaders to translate agentic AI and intelligent automation capabilities into compelling, industry-specific business transformation narratives.This is a newly created hybrid role, bridging Solution Engineering and Industry Catalyst. Unlike a pure Catalyst role you carry direct deal accountability; unlike a standard SE role you operate at the business transformation layer. You will be the named BFSI & Finance Operations expert on major EMEA pursuits, owning vertical content, qualifying industry opportunities, and serving as a trusted advisor to both customers and the broader SE team. Location: United Kingdom (London) Who You'll Report To: VP, Industry Catalyst & Solution Engineering - EMEA You Will Make an Impact By Being Responsible For: Industry Sales Execution (60%) Lead industry-specific pre-sales motions on strategic EMEA accounts, partnering with Account Executives from qualification through commercial close. Own the business case, ROI model, and industry narrative for Banking, Financial Services, Insurance, and Finance Operations opportunities across EMEA and the Middle East. Design and deliver executive-level discovery workshops, translating business pain into agentic AI and intelligent automation solution roadmaps. Serve as the named BFSI industry expert on RFPs, RFIs, and strategic pursuits; lead responses to procurement and technical evaluation processes. Engage Global System Integrators on joint solution design for major BFSI accounts. Technical Architecture (25%) Shape high-level solution architectures covering APA, Agentic Process Automation, IDP, and Co-Pilot modalities for BFSI use cases including KYC, AML, financial close, AP/AR automation, and claims processing. Guide POC scoping and success criteria definition; support the SE team during technical validation phases on vertically relevant opportunities. Maintain working knowledge of APA platform internals, integration patterns (SAP, Salesforce, ServiceNow), and cloud deployment models. Bridge technical depth of the SE team to the strategic perspective of the Catalyst team, amplifying both. Industry Content & Enablement (15%) / Thought Leadership & Eminence Build and maintain BFSI and Finance Operations vertical playbooks covering use case libraries, competitive positioning, and objection handling. Deliver internal enablement sessions to upskill the EMEA SE team on industry dynamics, regulatory landscape, and BFSI buyer language. Contribute to EMEA Industry Pack development alongside Industry Catalyst colleagues; represent Automation Anywhere at relevant industry events and analyst briefings. Publish point-of-view content on agentic AI and intelligent automation trends in BFSI and Finance Operations via LinkedIn and internal platforms. Develop executive briefing materials and CXO conversation frameworks for use by the broader EMEA SE team. Build and maintain a network of industry practitioners, GSI contacts, and ecosystem partners in the BFSI vertical. You Will Be a Great Fit If You Have: 10+ years of experience in BFSI, Insurance, or Finance Operations, combining a practitioner phase (banking, financial analysis, insurance operations, or FinTech) with a consulting or technology sales phase. Deep industry knowledge across Banking & Capital Markets, Financial Services, and/or Insurance - you speak the buyer's language as a practitioner, not just from a slide deck. Demonstrable ability to lead enterprise architecture conversations, whiteboard solution designs, and scope POCs involving RPA, AI Agents, LLM integration, and enterprise platform integrations (SAP, Salesforce, ServiceNow). Working knowledge of agentic process automation concepts - agent orchestration, human-in-the-loop workflows, document intelligence, and co-pilot patterns. Experience with Automation Anywhere, UiPath, or ServiceNow a strong asset. Proven track record of operating at CXO and SVP level - conducting discovery, presenting business cases, and influencing procurement decisions in complex, multi-stakeholder enterprise sales cycles. Strong commercial acumen: ability to build ROI models, frame value propositions in CFO language, and navigate complex buying committees. Experience with deal values of £250K-£2M ARR preferred. Exceptional written and verbal communication skills; comfortable independently creating polished industry narratives, executive decks, and ROI models - not a slide assembly role. Bachelor's degree in Business, Finance, Technology, or a related field. Advanced degree or professional certifications (CFA, FRM, ACCA, MBA) a strong plus. Preferred Qualifications Prior experience in a pre-sales, solution consulting, or industry advisory role at an enterprise software or consulting firm (Big 4, Tier 1 SI, or SaaS vendor). Hands-on experience with Automation Anywhere A360 / APA, or a directly comparable intelligent automation platform. Familiarity with BFSI regulatory frameworks (Basel III/IV, Solvency II, GDPR, DORA, PSD2) and their operational automation implications. Experience building or contributing to industry vertical content libraries, competitive battle cards, or GTM playbooks. Active LinkedIn presence and existing network in the BFSI community; history of industry event speaking, publication, or analyst engagement. Ready to Revolutionize Work? This is an opportunity to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.All unsolicited resumes submitted to email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
Aug 26, 2026
Full time
Principle Solution Architect- Sales EngineeringApplylocations: London, UKtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR1454 About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. Our Opportunity: At Automation Anywhere, we are looking for a business-fluent, technically credible industry specialist to join our EMEA Industry Catalyst & Solution Engineering team. As Principal Solution Architect - Industry Specialist, you will operate at the intersection of deep BFSI expertise and enterprise-grade technical credibility, engaging C-suite and senior business leaders to translate agentic AI and intelligent automation capabilities into compelling, industry-specific business transformation narratives.This is a newly created hybrid role, bridging Solution Engineering and Industry Catalyst. Unlike a pure Catalyst role you carry direct deal accountability; unlike a standard SE role you operate at the business transformation layer. You will be the named BFSI & Finance Operations expert on major EMEA pursuits, owning vertical content, qualifying industry opportunities, and serving as a trusted advisor to both customers and the broader SE team. Location: United Kingdom (London) Who You'll Report To: VP, Industry Catalyst & Solution Engineering - EMEA You Will Make an Impact By Being Responsible For: Industry Sales Execution (60%) Lead industry-specific pre-sales motions on strategic EMEA accounts, partnering with Account Executives from qualification through commercial close. Own the business case, ROI model, and industry narrative for Banking, Financial Services, Insurance, and Finance Operations opportunities across EMEA and the Middle East. Design and deliver executive-level discovery workshops, translating business pain into agentic AI and intelligent automation solution roadmaps. Serve as the named BFSI industry expert on RFPs, RFIs, and strategic pursuits; lead responses to procurement and technical evaluation processes. Engage Global System Integrators on joint solution design for major BFSI accounts. Technical Architecture (25%) Shape high-level solution architectures covering APA, Agentic Process Automation, IDP, and Co-Pilot modalities for BFSI use cases including KYC, AML, financial close, AP/AR automation, and claims processing. Guide POC scoping and success criteria definition; support the SE team during technical validation phases on vertically relevant opportunities. Maintain working knowledge of APA platform internals, integration patterns (SAP, Salesforce, ServiceNow), and cloud deployment models. Bridge technical depth of the SE team to the strategic perspective of the Catalyst team, amplifying both. Industry Content & Enablement (15%) / Thought Leadership & Eminence Build and maintain BFSI and Finance Operations vertical playbooks covering use case libraries, competitive positioning, and objection handling. Deliver internal enablement sessions to upskill the EMEA SE team on industry dynamics, regulatory landscape, and BFSI buyer language. Contribute to EMEA Industry Pack development alongside Industry Catalyst colleagues; represent Automation Anywhere at relevant industry events and analyst briefings. Publish point-of-view content on agentic AI and intelligent automation trends in BFSI and Finance Operations via LinkedIn and internal platforms. Develop executive briefing materials and CXO conversation frameworks for use by the broader EMEA SE team. Build and maintain a network of industry practitioners, GSI contacts, and ecosystem partners in the BFSI vertical. You Will Be a Great Fit If You Have: 10+ years of experience in BFSI, Insurance, or Finance Operations, combining a practitioner phase (banking, financial analysis, insurance operations, or FinTech) with a consulting or technology sales phase. Deep industry knowledge across Banking & Capital Markets, Financial Services, and/or Insurance - you speak the buyer's language as a practitioner, not just from a slide deck. Demonstrable ability to lead enterprise architecture conversations, whiteboard solution designs, and scope POCs involving RPA, AI Agents, LLM integration, and enterprise platform integrations (SAP, Salesforce, ServiceNow). Working knowledge of agentic process automation concepts - agent orchestration, human-in-the-loop workflows, document intelligence, and co-pilot patterns. Experience with Automation Anywhere, UiPath, or ServiceNow a strong asset. Proven track record of operating at CXO and SVP level - conducting discovery, presenting business cases, and influencing procurement decisions in complex, multi-stakeholder enterprise sales cycles. Strong commercial acumen: ability to build ROI models, frame value propositions in CFO language, and navigate complex buying committees. Experience with deal values of £250K-£2M ARR preferred. Exceptional written and verbal communication skills; comfortable independently creating polished industry narratives, executive decks, and ROI models - not a slide assembly role. Bachelor's degree in Business, Finance, Technology, or a related field. Advanced degree or professional certifications (CFA, FRM, ACCA, MBA) a strong plus. Preferred Qualifications Prior experience in a pre-sales, solution consulting, or industry advisory role at an enterprise software or consulting firm (Big 4, Tier 1 SI, or SaaS vendor). Hands-on experience with Automation Anywhere A360 / APA, or a directly comparable intelligent automation platform. Familiarity with BFSI regulatory frameworks (Basel III/IV, Solvency II, GDPR, DORA, PSD2) and their operational automation implications. Experience building or contributing to industry vertical content libraries, competitive battle cards, or GTM playbooks. Active LinkedIn presence and existing network in the BFSI community; history of industry event speaking, publication, or analyst engagement. Ready to Revolutionize Work? This is an opportunity to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.All unsolicited resumes submitted to email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
Job Title: Operations Manager Location: Sharston, M22 4SN Salary : £45,000 - £60,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year on year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest rated firms in the sector. About The Role: Due to continued growth and expansion, we are seeking an experienced and driven Operations Manager. The Operations Manager is responsible for driving data-led decision making, systems performance, and cross-functional operational support across the firm. This role sits at the intersection of technology, data, legal operations, and business process - providing the analytical rigour and operational structure that enables both legal and non-legal functions to operate effectively. The Operations team also handles key business processes in support of other business functions and this role will involve the management of both data focussed and more traditional operations roles Responsibilities: Responsible for the firm's operational data infrastructure, ensuring accuracy, consistency, and accessibility of business-critical data across systems. Lead the development and governance of management information (MI) reporting, providing actionable insight to senior management and department heads. Leadership of the data analytics team in production and maintenance of dashboards and reporting tools (e.g. Power BI, SQL-based reports). Working with various stakeholders directly and in through supervision of the data team to identify improvements and additions to existing reporting suites. Liaise with compliance and risk functions to ensure operational processes reflect regulatory requirements (e.g. SRA, GDPR). Working with the Development team, Business Analyst, Project Manager as required to ensure a joined-up approach to systems and compliance. Lead or contribute to firmwide operational projects such as system migrations, reporting re-platforming, or process standardisation initiatives. Maintain operational process documentation and ensure procedures are kept current, accessible and adhered to. Monitor operational risk indicators and escalate emerging issues to senior management with appropriate remediation recommendations. Contribute to the firm's AI and data strategy, including identification of use cases, vendor assessment, and governance framework development. Work with other companies within the group to ensure effective systems and data management between companies. Person Specification: Experience in senior operations roles, ideally within a legal or other professional services firm. Demonstrable expertise in data management, MI reporting, and business intelligence tools (e.g. Power BI, Tableau, or equivalent). Strong working knowledge of relational databases and querying (SQL), with an ability to interrogate and manipulate data to derive business insight. Experience using case management systems or CRM and understanding how data flows in and out of such systems. Experience managing or influencing cross-functional operational projects in an environment with multiple stakeholder groups. Strong commercial awareness with an understanding of how operational performance connects to financial outcomes. Comfortable working with analytics, data and reporting tools to translate information into clear business insights. Familiarity with AI and machine learning tools in an operational or analytical context including, document processing, predictive analytics, or LLM-based workflow augmentation. Understanding of cybersecurity and data security principles as they relate to data governance and system access management. Hours: Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Operations General Manager, Ops Manager, Senior Operations Executive, Legal Operations Manager, Professional Services Operations Manager, Business Management, Business Operations Leader may also be considered for this role.
May 04, 2026
Full time
Job Title: Operations Manager Location: Sharston, M22 4SN Salary : £45,000 - £60,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year on year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest rated firms in the sector. About The Role: Due to continued growth and expansion, we are seeking an experienced and driven Operations Manager. The Operations Manager is responsible for driving data-led decision making, systems performance, and cross-functional operational support across the firm. This role sits at the intersection of technology, data, legal operations, and business process - providing the analytical rigour and operational structure that enables both legal and non-legal functions to operate effectively. The Operations team also handles key business processes in support of other business functions and this role will involve the management of both data focussed and more traditional operations roles Responsibilities: Responsible for the firm's operational data infrastructure, ensuring accuracy, consistency, and accessibility of business-critical data across systems. Lead the development and governance of management information (MI) reporting, providing actionable insight to senior management and department heads. Leadership of the data analytics team in production and maintenance of dashboards and reporting tools (e.g. Power BI, SQL-based reports). Working with various stakeholders directly and in through supervision of the data team to identify improvements and additions to existing reporting suites. Liaise with compliance and risk functions to ensure operational processes reflect regulatory requirements (e.g. SRA, GDPR). Working with the Development team, Business Analyst, Project Manager as required to ensure a joined-up approach to systems and compliance. Lead or contribute to firmwide operational projects such as system migrations, reporting re-platforming, or process standardisation initiatives. Maintain operational process documentation and ensure procedures are kept current, accessible and adhered to. Monitor operational risk indicators and escalate emerging issues to senior management with appropriate remediation recommendations. Contribute to the firm's AI and data strategy, including identification of use cases, vendor assessment, and governance framework development. Work with other companies within the group to ensure effective systems and data management between companies. Person Specification: Experience in senior operations roles, ideally within a legal or other professional services firm. Demonstrable expertise in data management, MI reporting, and business intelligence tools (e.g. Power BI, Tableau, or equivalent). Strong working knowledge of relational databases and querying (SQL), with an ability to interrogate and manipulate data to derive business insight. Experience using case management systems or CRM and understanding how data flows in and out of such systems. Experience managing or influencing cross-functional operational projects in an environment with multiple stakeholder groups. Strong commercial awareness with an understanding of how operational performance connects to financial outcomes. Comfortable working with analytics, data and reporting tools to translate information into clear business insights. Familiarity with AI and machine learning tools in an operational or analytical context including, document processing, predictive analytics, or LLM-based workflow augmentation. Understanding of cybersecurity and data security principles as they relate to data governance and system access management. Hours: Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Operations General Manager, Ops Manager, Senior Operations Executive, Legal Operations Manager, Professional Services Operations Manager, Business Management, Business Operations Leader may also be considered for this role.
