Job Description Zendesk is looking for a visionary, highly technical, and dynamic Regional Vice President of Sales Engineering to lead, scale, and inspire our world-class team of Sales Engineers. Zendesk has evolved far beyond traditional ITSM and help desk ticketing; we are the world's leading AI-powered Customer Experience (CX) platform. In this role, you will bridge the gap between cutting-edge AI capabilities and enterprise business value. As a key partner to regional sales leadership, you will drive our expansion into net-new enterprise markets, optimize technical win rates, and ensure our customers accelerate their time-to-value. You must be a technical heavyweight, an inspiring leader of leaders, and a compelling public speaker capable of evangelizing the future of AI-driven CX to C-suite executives. What You'll Be Doing: Strategic Market Expansion: Partner with Regional VPs of Sales to penetrate new enterprise markets and verticals. Architect the pre-sales blueprint required to land complex, large-scale enterprise accounts. Drive Technical Win & Adoption Rates: Establish rigorous pre-sales frameworks, proof-of-concept (PoC) and pilot standards, and custom demo strategies that directly improve technical win rates and lay the foundation for rapid post-sale user adoption. Team Development & Leadership: Attract, hire, and retain top-tier pre-sales talent. Cultivate a high-performance culture focused on technical excellence and consultative value selling. Mentor front-line SE managers to become impactful leaders. AI & CX Thought Leadership: Serve as a primary technical evangelist for the region. Deliver compelling keynotes at industry events, lead executive briefings, and command authority during large-scale enterprise pitches by articulating Zendesk's advanced AI and platform capabilities. Cross-Functional Collaboration: Act as a critical feedback loop between the field, Product, and Engineering teams to ensure our AI CX roadmap continues to solve the most pressing challenges of the world's largest enterprises. Qualifications & Requirements Education: Bachelor's degree in Computer Science, Computer Engineering, or an equivalent technical field is required. An advanced degree or MBA is a plus. Management Experience: 8 years of experience managing pre-sales/sales engineering teams, with at least 3 years of experience managing people-managers (leading a multi-tiered organization) within a fast-growing, enterprise SaaS environment. CX Domain Expertise: Deep familiarity with the broader Customer Experience (CX) ecosystem, including CRM, contact center technology (CCaaS), workforce engagement management (WEM), and digital engagement channels. Advanced Technical Acumen: Strong understanding of enterprise architecture, cloud infrastructure (AWS), data privacy/security compliance, complex integrations (REST APIs, webhooks), and a strong foundational grasp of Generative AI, Large Language Models (LLMs), and machine learning applications in CX. Public Speaking & Executive Presence: Documented history of public speaking, presenting at major industry conferences, or facilitating high-stakes C-suite workshops. Exceptional ability to translate dense technical concepts into business outcomes. Commercial Mindset: Proven track record of successfully partnering with enterprise sales teams to capture market share, increase Average Contract Value (ACV), and accelerate sales velocity. Why Join Zendesk? At Zendesk, we are entirely focused on liberating companies from legacy, fragmented systems by providing an intelligent, unified AI CX platform. As an RVP of Sales Engineering, you will have the autonomy to shape our go-to-market technical strategy, lead an elite team of engineers, and directly influence how the world's biggest brands design their customer experiences. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request. What's it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you'll experience flexibility and connection, collaboration, and learning with your team.
Aug 27, 2026
Full time
Job Description Zendesk is looking for a visionary, highly technical, and dynamic Regional Vice President of Sales Engineering to lead, scale, and inspire our world-class team of Sales Engineers. Zendesk has evolved far beyond traditional ITSM and help desk ticketing; we are the world's leading AI-powered Customer Experience (CX) platform. In this role, you will bridge the gap between cutting-edge AI capabilities and enterprise business value. As a key partner to regional sales leadership, you will drive our expansion into net-new enterprise markets, optimize technical win rates, and ensure our customers accelerate their time-to-value. You must be a technical heavyweight, an inspiring leader of leaders, and a compelling public speaker capable of evangelizing the future of AI-driven CX to C-suite executives. What You'll Be Doing: Strategic Market Expansion: Partner with Regional VPs of Sales to penetrate new enterprise markets and verticals. Architect the pre-sales blueprint required to land complex, large-scale enterprise accounts. Drive Technical Win & Adoption Rates: Establish rigorous pre-sales frameworks, proof-of-concept (PoC) and pilot standards, and custom demo strategies that directly improve technical win rates and lay the foundation for rapid post-sale user adoption. Team Development & Leadership: Attract, hire, and retain top-tier pre-sales talent. Cultivate a high-performance culture focused on technical excellence and consultative value selling. Mentor front-line SE managers to become impactful leaders. AI & CX Thought Leadership: Serve as a primary technical evangelist for the region. Deliver compelling keynotes at industry events, lead executive briefings, and command authority during large-scale enterprise pitches by articulating Zendesk's advanced AI and platform capabilities. Cross-Functional Collaboration: Act as a critical feedback loop between the field, Product, and Engineering teams to ensure our AI CX roadmap continues to solve the most pressing challenges of the world's largest enterprises. Qualifications & Requirements Education: Bachelor's degree in Computer Science, Computer Engineering, or an equivalent technical field is required. An advanced degree or MBA is a plus. Management Experience: 8 years of experience managing pre-sales/sales engineering teams, with at least 3 years of experience managing people-managers (leading a multi-tiered organization) within a fast-growing, enterprise SaaS environment. CX Domain Expertise: Deep familiarity with the broader Customer Experience (CX) ecosystem, including CRM, contact center technology (CCaaS), workforce engagement management (WEM), and digital engagement channels. Advanced Technical Acumen: Strong understanding of enterprise architecture, cloud infrastructure (AWS), data privacy/security compliance, complex integrations (REST APIs, webhooks), and a strong foundational grasp of Generative AI, Large Language Models (LLMs), and machine learning applications in CX. Public Speaking & Executive Presence: Documented history of public speaking, presenting at major industry conferences, or facilitating high-stakes C-suite workshops. Exceptional ability to translate dense technical concepts into business outcomes. Commercial Mindset: Proven track record of successfully partnering with enterprise sales teams to capture market share, increase Average Contract Value (ACV), and accelerate sales velocity. Why Join Zendesk? At Zendesk, we are entirely focused on liberating companies from legacy, fragmented systems by providing an intelligent, unified AI CX platform. As an RVP of Sales Engineering, you will have the autonomy to shape our go-to-market technical strategy, lead an elite team of engineers, and directly influence how the world's biggest brands design their customer experiences. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request. What's it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you'll experience flexibility and connection, collaboration, and learning with your team.
Job Description Zendesk is looking for a visionary, highly technical, and dynamic Regional Vice President of Sales Engineering to lead, scale, and inspire our world-class team of Sales Engineers. Zendesk has evolved far beyond traditional ITSM and help desk ticketing; we are the world's leading AI-powered Customer Experience (CX) platform. In this role, you will bridge the gap between cutting-edge AI capabilities and enterprise business value. As a key partner to regional sales leadership, you will drive our expansion into net-new enterprise markets, optimize technical win rates, and ensure our customers accelerate their time-to-value. You must be a technical heavyweight, an inspiring leader of leaders, and a compelling public speaker capable of evangelizing the future of AI-driven CX to C-suite executives. What You'll Be Doing: Strategic Market Expansion: Partner with Regional VPs of Sales to penetrate new enterprise markets and verticals. Architect the pre sales blueprint required to land complex, large scale enterprise accounts. Drive Technical Win & Adoption Rates: Establish rigorous pre sales frameworks, proof of concept (PoC) and pilot standards, and custom demo strategies that directly improve technical win rates and lay the foundation for rapid post sale user adoption. Team Development & Leadership: Attract, hire, and retain top tier pre sales talent. Cultivate a high performance culture focused on technical excellence and consultative value selling. Mentor front line SE managers to become impactful leaders. AI & CX Thought Leadership: Serve as a primary technical evangelist for the region. Deliver compelling keynotes at industry events, lead executive briefings, and command authority during large scale enterprise pitches by articulating Zendesk's advanced AI and platform capabilities. Cross Functional Collaboration: Act as a critical feedback loop between the field, Product, and Engineering teams to ensure our AI CX roadmap continues to solve the most pressing challenges of the world's largest enterprises. Qualifications & Requirements Education: Bachelor's degree in Computer Science, Computer Engineering, or an equivalent technical field is required. An advanced degree or MBA is a plus. Management Experience: 8 years of experience managing pre sales/sales engineering teams, with at least 3 years of experience managing people managers (leading a multi tiered organization) within a fast growing, enterprise SaaS environment. CX Domain Expertise: Deep familiarity with the broader Customer Experience (CX) ecosystem, including CRM, contact center technology (CCaaS), workforce engagement management (WEM), and digital engagement channels. Advanced Technical Acumen: Strong understanding of enterprise architecture, cloud infrastructure (AWS), data privacy/security compliance, complex integrations (REST APIs, webhooks), and a strong foundational grasp of Generative AI, Large Language Models (LLMs), and machine learning applications in CX. Public Speaking & Executive Presence: Documented history of public speaking, presenting at major industry conferences, or facilitating high stakes C suite workshops. Exceptional ability to translate dense technical concepts into business outcomes. Commercial Mindset: Proven track record of successfully partnering with enterprise sales teams to capture market share, increase Average Contract Value (ACV), and accelerate sales velocity. Why Join Zendesk? At Zendesk, we are entirely focused on liberating companies from legacy, fragmented systems by providing an intelligent, unified AI CX platform. As an RVP of Sales Engineering, you will have the autonomy to shape our go to market technical strategy, lead an elite team of engineers, and directly influence how the world's biggest brands design their customer experiences. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre employment testing, or otherwise participate in the employee selection process, please send an e mail to with your specific accommodation request. What's it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you'll experience flexibility and connection, collaboration, and learning with your team. We're aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e mail, text message or social media. Please verify the source of any job related communications carefully. All official Zendesk communications are conducted through email addresses. If you encounter suspicious messages, do not respond and report them to .
Aug 27, 2026
Full time
Job Description Zendesk is looking for a visionary, highly technical, and dynamic Regional Vice President of Sales Engineering to lead, scale, and inspire our world-class team of Sales Engineers. Zendesk has evolved far beyond traditional ITSM and help desk ticketing; we are the world's leading AI-powered Customer Experience (CX) platform. In this role, you will bridge the gap between cutting-edge AI capabilities and enterprise business value. As a key partner to regional sales leadership, you will drive our expansion into net-new enterprise markets, optimize technical win rates, and ensure our customers accelerate their time-to-value. You must be a technical heavyweight, an inspiring leader of leaders, and a compelling public speaker capable of evangelizing the future of AI-driven CX to C-suite executives. What You'll Be Doing: Strategic Market Expansion: Partner with Regional VPs of Sales to penetrate new enterprise markets and verticals. Architect the pre sales blueprint required to land complex, large scale enterprise accounts. Drive Technical Win & Adoption Rates: Establish rigorous pre sales frameworks, proof of concept (PoC) and pilot standards, and custom demo strategies that directly improve technical win rates and lay the foundation for rapid post sale user adoption. Team Development & Leadership: Attract, hire, and retain top tier pre sales talent. Cultivate a high performance culture focused on technical excellence and consultative value selling. Mentor front line SE managers to become impactful leaders. AI & CX Thought Leadership: Serve as a primary technical evangelist for the region. Deliver compelling keynotes at industry events, lead executive briefings, and command authority during large scale enterprise pitches by articulating Zendesk's advanced AI and platform capabilities. Cross Functional Collaboration: Act as a critical feedback loop between the field, Product, and Engineering teams to ensure our AI CX roadmap continues to solve the most pressing challenges of the world's largest enterprises. Qualifications & Requirements Education: Bachelor's degree in Computer Science, Computer Engineering, or an equivalent technical field is required. An advanced degree or MBA is a plus. Management Experience: 8 years of experience managing pre sales/sales engineering teams, with at least 3 years of experience managing people managers (leading a multi tiered organization) within a fast growing, enterprise SaaS environment. CX Domain Expertise: Deep familiarity with the broader Customer Experience (CX) ecosystem, including CRM, contact center technology (CCaaS), workforce engagement management (WEM), and digital engagement channels. Advanced Technical Acumen: Strong understanding of enterprise architecture, cloud infrastructure (AWS), data privacy/security compliance, complex integrations (REST APIs, webhooks), and a strong foundational grasp of Generative AI, Large Language Models (LLMs), and machine learning applications in CX. Public Speaking & Executive Presence: Documented history of public speaking, presenting at major industry conferences, or facilitating high stakes C suite workshops. Exceptional ability to translate dense technical concepts into business outcomes. Commercial Mindset: Proven track record of successfully partnering with enterprise sales teams to capture market share, increase Average Contract Value (ACV), and accelerate sales velocity. Why Join Zendesk? At Zendesk, we are entirely focused on liberating companies from legacy, fragmented systems by providing an intelligent, unified AI CX platform. As an RVP of Sales Engineering, you will have the autonomy to shape our go to market technical strategy, lead an elite team of engineers, and directly influence how the world's biggest brands design their customer experiences. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre employment testing, or otherwise participate in the employee selection process, please send an e mail to with your specific accommodation request. What's it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you'll experience flexibility and connection, collaboration, and learning with your team. We're aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e mail, text message or social media. Please verify the source of any job related communications carefully. All official Zendesk communications are conducted through email addresses. If you encounter suspicious messages, do not respond and report them to .
Scope of the Role: Collaborative. Positive. Respectful. Organised. Exceptional People Skills. The Senior Fabrication Production Manager at Echo Studios is responsible for delivering exceptional, brand led retail displays, fixtures, and custom installations for luxury fashion and cosmetics clients. The role ensures every item manufactured meets the highest standards of finish, precision, and brand compliance, while being delivered on time, on budget, and installation ready. This position bridges design intent and flawless physical execution, leading skilled workshop teams to produce premium, customer facing environments where detail, tolerance, safety and presentation are critical. Echo is a high paced, and often highly pressured, production house. Positivity is key in everything we do. Whether you're collaborating with colleagues, communicating with clients or focusing on the task at hand, our approach is to always remain constructive. Respecting each other's contribution is essential as we believe every individual has something to offer, and the key to being successful at Echo is an ability and willingness to collaborate. Main Duties and Responsibilities: Luxury Production Leadership Lead all fabrication activity for high end retail fixtures, counters, gondolas, plinths, displays, and bespoke brand elements Deliver consistently premium finishes suitable for luxury store and cosmetics environments Plan and control multiple concurrent projects with immovable retail launch and install deadlines Ensure all items are packed, protected, and prepared to arrive on site in perfect condition Brand Standards & Quality Excellence Uphold strict brand guidelines, material specifications, colour tolerances, and finish standards Implement multi stage quality control checks, with zero defect expectations Champion right first time manufacturing and eliminate rework Review drawings, samples, prototypes, and mock ups to verify appearance, feel, and detailing Team Leadership & Craftsmanship Lead and develop highly skilled fabricators across joinery, acrylic, metal, modelling, finishing, and assembly Set clear expectations around workmanship, cleanliness, care, and accountability Coach teams to understand luxury brand expectations, not just technical drawings Build pride in craft and attention to detail throughout the workshop Technical & Cross Functional Collaboration Work closely with Technical Design, Project Management, and Creative Teams Review drawings for buildability, tolerance, finish sequencing, safety and material behaviour Input into value engineering without compromising brand or aesthetic intent Support design development with practical, fabrication led solutions Commercial & Resource Management Manage labour through department head collaboration and resource allocation against project budgets and margins Control material usage, wastage, and specialist finishes Support accurate forecasting and reporting on live luxury client projects Balance speed of delivery with absolutist quality standards Health, Safety & Professional Standards Maintain exemplary workshop housekeeping suited to high end production Ensure strict compliance with UK health & safety legislation Protect people, products, and finishes through best practice processes Lead by example with calm, professional conduct under pressure Continuous Improvement & Capability Building Drive improvements in processes, tooling, machinery, and finishing capabilities Support investment in equipment aligned with luxury production standards Promote innovation in materials, fabrication methods, and assembly techniques Skills & Experience Essential Proven experience managing fabrication or production teams in luxury retail, cosmetics, or fashion environments Exceptional understanding of premium materials, finishes, and detailing with particular attention to sustainability Strong technical knowledge across joinery, acrylic, metal, spray and surface finishes Extensive knowledge of suppliers and onboarding processes Experience delivering projects to fixed retail launch and store opening dates Confident, detail driven leader with high personal standards Clear understanding of budgets and estimation processes Highly Desirable Experience working with global luxury or beauty brands Understanding of POS, permanent fixtures, and global roll out programmes CNC, laser cutting, technical drawing and advanced fabrication process knowledge Familiarity with installation logistics and site finish expectations Desirable Personal Attributes Meticulous and uncompromising on quality Calm and decisive under pressure Brand aware with strong aesthetic judgement Commercially disciplined yet craftsmanship led Respected, credible workshop leader Knowledge of the print industry is an advantage. CAD, Sketchup, Adobe Creative Cloud experience is a bonus. Success Measures Zero defect delivery to site On time performance against retail launch dates Brand and client satisfaction Reduction in rework and waste Team capability, engagement, and retention TeamWork Positive and constructive collaboration is key to everything we do at Echo. Maintaining regular, clear and positive communication with all teams and Directors is essential to ensuring jobs and projects are completed correctly. Ad Hoc Echo is a dynamic, busy company with a close working team and as such we often require our employees to work on additional bespoke projects outside of their daily duties. This is also aimed to encourage and broaden individual skills and ambitions. To perform other reasonable tasks as required by the Directors or your department head. Follow and promote to colleagues, visitors and the public all health and safety procedures and protocols. Follow Echo's sustainability policies and procedures. Promote sustainable operations to colleagues, clients and suppliers. A quick learner with a positive approach will pick up everything they need to know at Echo. Equality and Diversity: We promote a working environment in which diversity is recognised, valued and encouraged. We acknowledge the multicultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility. It is therefore your responsibility to make sure you observe and adhere to this policy at all times.
Aug 26, 2026
Full time
Scope of the Role: Collaborative. Positive. Respectful. Organised. Exceptional People Skills. The Senior Fabrication Production Manager at Echo Studios is responsible for delivering exceptional, brand led retail displays, fixtures, and custom installations for luxury fashion and cosmetics clients. The role ensures every item manufactured meets the highest standards of finish, precision, and brand compliance, while being delivered on time, on budget, and installation ready. This position bridges design intent and flawless physical execution, leading skilled workshop teams to produce premium, customer facing environments where detail, tolerance, safety and presentation are critical. Echo is a high paced, and often highly pressured, production house. Positivity is key in everything we do. Whether you're collaborating with colleagues, communicating with clients or focusing on the task at hand, our approach is to always remain constructive. Respecting each other's contribution is essential as we believe every individual has something to offer, and the key to being successful at Echo is an ability and willingness to collaborate. Main Duties and Responsibilities: Luxury Production Leadership Lead all fabrication activity for high end retail fixtures, counters, gondolas, plinths, displays, and bespoke brand elements Deliver consistently premium finishes suitable for luxury store and cosmetics environments Plan and control multiple concurrent projects with immovable retail launch and install deadlines Ensure all items are packed, protected, and prepared to arrive on site in perfect condition Brand Standards & Quality Excellence Uphold strict brand guidelines, material specifications, colour tolerances, and finish standards Implement multi stage quality control checks, with zero defect expectations Champion right first time manufacturing and eliminate rework Review drawings, samples, prototypes, and mock ups to verify appearance, feel, and detailing Team Leadership & Craftsmanship Lead and develop highly skilled fabricators across joinery, acrylic, metal, modelling, finishing, and assembly Set clear expectations around workmanship, cleanliness, care, and accountability Coach teams to understand luxury brand expectations, not just technical drawings Build pride in craft and attention to detail throughout the workshop Technical & Cross Functional Collaboration Work closely with Technical Design, Project Management, and Creative Teams Review drawings for buildability, tolerance, finish sequencing, safety and material behaviour Input into value engineering without compromising brand or aesthetic intent Support design development with practical, fabrication led solutions Commercial & Resource Management Manage labour through department head collaboration and resource allocation against project budgets and margins Control material usage, wastage, and specialist finishes Support accurate forecasting and reporting on live luxury client projects Balance speed of delivery with absolutist quality standards Health, Safety & Professional Standards Maintain exemplary workshop housekeeping suited to high end production Ensure strict compliance with UK health & safety legislation Protect people, products, and finishes through best practice processes Lead by example with calm, professional conduct under pressure Continuous Improvement & Capability Building Drive improvements in processes, tooling, machinery, and finishing capabilities Support investment in equipment aligned with luxury production standards Promote innovation in materials, fabrication methods, and assembly techniques Skills & Experience Essential Proven experience managing fabrication or production teams in luxury retail, cosmetics, or fashion environments Exceptional understanding of premium materials, finishes, and detailing with particular attention to sustainability Strong technical knowledge across joinery, acrylic, metal, spray and surface finishes Extensive knowledge of suppliers and onboarding processes Experience delivering projects to fixed retail launch and store opening dates Confident, detail driven leader with high personal standards Clear understanding of budgets and estimation processes Highly Desirable Experience working with global luxury or beauty brands Understanding of POS, permanent fixtures, and global roll out programmes CNC, laser cutting, technical drawing and advanced fabrication process knowledge Familiarity with installation logistics and site finish expectations Desirable Personal Attributes Meticulous and uncompromising on quality Calm and decisive under pressure Brand aware with strong aesthetic judgement Commercially disciplined yet craftsmanship led Respected, credible workshop leader Knowledge of the print industry is an advantage. CAD, Sketchup, Adobe Creative Cloud experience is a bonus. Success Measures Zero defect delivery to site On time performance against retail launch dates Brand and client satisfaction Reduction in rework and waste Team capability, engagement, and retention TeamWork Positive and constructive collaboration is key to everything we do at Echo. Maintaining regular, clear and positive communication with all teams and Directors is essential to ensuring jobs and projects are completed correctly. Ad Hoc Echo is a dynamic, busy company with a close working team and as such we often require our employees to work on additional bespoke projects outside of their daily duties. This is also aimed to encourage and broaden individual skills and ambitions. To perform other reasonable tasks as required by the Directors or your department head. Follow and promote to colleagues, visitors and the public all health and safety procedures and protocols. Follow Echo's sustainability policies and procedures. Promote sustainable operations to colleagues, clients and suppliers. A quick learner with a positive approach will pick up everything they need to know at Echo. Equality and Diversity: We promote a working environment in which diversity is recognised, valued and encouraged. We acknowledge the multicultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility. It is therefore your responsibility to make sure you observe and adhere to this policy at all times.
Revit MEP Coordinator Hyperscale Data Centre Location: Portsmouth / Europe Contract: 6-Month Rolling Contract / Permanent Rate: Up to £42 per hour Outside IR35 Hours: 40 hours standard, likely to average approximately 45 hours per week Working Pattern: First month office-based, then hybrid 3 days office / 2 days home Employer: Main Contractor Project: Large-Scale Hyperscale Data Centre The Role We are currently seeking an experienced Revit MEP Coordinator to join a leading Main Contractor working on a large-scale Hyperscale Data Centre project in Europe . This is a high-intensity, fast-paced project environment requiring an experienced MEP Coordinator who can work effectively under pressure, manage complex MEP services and deliver high-quality coordinated models to demanding project programmes. We are open to both contract and permanent candidates . For contractors, the opportunity is available on a 6-month rolling basis , paying up to £42 per hour Outside IR35 . The successful candidate will initially work from the project team's office near Portsmouth for the first month . Following this initial period, the role will move to a hybrid working pattern of 3 days in the office and 2 days working from home . Key Responsibilities Coordinate complex Mechanical, Electrical and Public Health MEP systems using Revit. Develop, maintain and coordinate detailed MEP models for construction. Undertake multidisciplinary coordination and clash detection. Identify, investigate and resolve clashes and technical coordination issues. Work closely with the Main Contractor's BIM, Digital Engineering, Design and Construction teams. Coordinate with MEP subcontractors, consultants, engineers and other project stakeholders. Attend and contribute to BIM and MEP coordination meetings. Review models and drawings to identify design and constructability issues. Ensure models are developed in accordance with project BIM standards, specifications and deadlines. Support the delivery of coordinated information for construction and installation. Work to demanding project programmes within a high-pressure, fast-moving environment . Proactively identify potential issues and work collaboratively to achieve solutions. The Ideal Candidate The successful candidate will have strong commercial experience in Revit MEP coordination , ideally gained within a Main Contractor, MEP Contractor or specialist subcontractor environment. You should have: Strong experience as a Revit MEP Coordinator including Fabrication within Revit Advanced proficiency in Autodesk Revit MEP . Strong understanding of Mechanical, Electrical and Public Health services. Proven experience coordinating complex multidisciplinary MEP models. Experience with clash detection and resolution. Previous experience working on large-scale Data Centre projects is highly desirable. Excellent understanding of BIM and construction coordination processes. Ability to work under pressure and meet demanding deadlines. Strong communication and stakeholder management skills. A proactive and collaborative approach to problem solving. Desirable Experience Previous Hyperscale Data Centre experience. Experience working for a Main Contractor . Experience coordinating MEP subcontractor models. Detailed/fabrication-level MEP modelling experience. Experience with Navisworks, Autodesk Construction Cloud (ACC/BIM 360) or similar platforms. Experience working on major European Data Centre projects. Contract & Permanent Opportunities Contract Up to £42 per hour Outside IR35 6-month rolling contract 40 hours standard, with approximately 45 hours per week anticipated Initial 1 month office-based near Portsmouth Thereafter 3 days office / 2 days home Laptop ideally provided by the contractor Project Revit/BIM licence can be supplied Permanent Permanent candidates with the right experience will also be considered, with the opportunity to join the Main Contractor on a long-term basis and work on major Hyperscale Data Centre projects. The Opportunity This is an excellent opportunity for an experienced Revit MEP Coordinator to join a major Main Contractor and work on a technically complex Hyperscale Data Centre project in Europe . The project is fast-moving and high intensity, making this an ideal opportunity for someone who enjoys working in a challenging construction environment and wants to be involved in the coordination and delivery of a major Data Centre project. Contractors and permanent candidates with strong Revit MEP and Data Centre experience are encouraged to apply.
Aug 20, 2026
Contractor
Revit MEP Coordinator Hyperscale Data Centre Location: Portsmouth / Europe Contract: 6-Month Rolling Contract / Permanent Rate: Up to £42 per hour Outside IR35 Hours: 40 hours standard, likely to average approximately 45 hours per week Working Pattern: First month office-based, then hybrid 3 days office / 2 days home Employer: Main Contractor Project: Large-Scale Hyperscale Data Centre The Role We are currently seeking an experienced Revit MEP Coordinator to join a leading Main Contractor working on a large-scale Hyperscale Data Centre project in Europe . This is a high-intensity, fast-paced project environment requiring an experienced MEP Coordinator who can work effectively under pressure, manage complex MEP services and deliver high-quality coordinated models to demanding project programmes. We are open to both contract and permanent candidates . For contractors, the opportunity is available on a 6-month rolling basis , paying up to £42 per hour Outside IR35 . The successful candidate will initially work from the project team's office near Portsmouth for the first month . Following this initial period, the role will move to a hybrid working pattern of 3 days in the office and 2 days working from home . Key Responsibilities Coordinate complex Mechanical, Electrical and Public Health MEP systems using Revit. Develop, maintain and coordinate detailed MEP models for construction. Undertake multidisciplinary coordination and clash detection. Identify, investigate and resolve clashes and technical coordination issues. Work closely with the Main Contractor's BIM, Digital Engineering, Design and Construction teams. Coordinate with MEP subcontractors, consultants, engineers and other project stakeholders. Attend and contribute to BIM and MEP coordination meetings. Review models and drawings to identify design and constructability issues. Ensure models are developed in accordance with project BIM standards, specifications and deadlines. Support the delivery of coordinated information for construction and installation. Work to demanding project programmes within a high-pressure, fast-moving environment . Proactively identify potential issues and work collaboratively to achieve solutions. The Ideal Candidate The successful candidate will have strong commercial experience in Revit MEP coordination , ideally gained within a Main Contractor, MEP Contractor or specialist subcontractor environment. You should have: Strong experience as a Revit MEP Coordinator including Fabrication within Revit Advanced proficiency in Autodesk Revit MEP . Strong understanding of Mechanical, Electrical and Public Health services. Proven experience coordinating complex multidisciplinary MEP models. Experience with clash detection and resolution. Previous experience working on large-scale Data Centre projects is highly desirable. Excellent understanding of BIM and construction coordination processes. Ability to work under pressure and meet demanding deadlines. Strong communication and stakeholder management skills. A proactive and collaborative approach to problem solving. Desirable Experience Previous Hyperscale Data Centre experience. Experience working for a Main Contractor . Experience coordinating MEP subcontractor models. Detailed/fabrication-level MEP modelling experience. Experience with Navisworks, Autodesk Construction Cloud (ACC/BIM 360) or similar platforms. Experience working on major European Data Centre projects. Contract & Permanent Opportunities Contract Up to £42 per hour Outside IR35 6-month rolling contract 40 hours standard, with approximately 45 hours per week anticipated Initial 1 month office-based near Portsmouth Thereafter 3 days office / 2 days home Laptop ideally provided by the contractor Project Revit/BIM licence can be supplied Permanent Permanent candidates with the right experience will also be considered, with the opportunity to join the Main Contractor on a long-term basis and work on major Hyperscale Data Centre projects. The Opportunity This is an excellent opportunity for an experienced Revit MEP Coordinator to join a major Main Contractor and work on a technically complex Hyperscale Data Centre project in Europe . The project is fast-moving and high intensity, making this an ideal opportunity for someone who enjoys working in a challenging construction environment and wants to be involved in the coordination and delivery of a major Data Centre project. Contractors and permanent candidates with strong Revit MEP and Data Centre experience are encouraged to apply.
Here at Humanoid, we believe in a future where robots amplify human potential. That's why we've set out on a mission to build the world's most capable, commercially-scalable, and safe humanoid robots. We're bringing that mission to life with HMND 01 Alpha - our rapidly developed humanoid platform now running in real industrial pilots - and we're growing the team to take it even further. About the Role As ERP Functional Lead (Finance & Procurement), you will act as the design authority for Humanoid's ERP solution, with deep, hands-on ownership of Finance and Procurement and overarching responsibility for solution integrity across the wider ERP landscape. This role sits within the IT organisation and partners closely with the ERP Programme Manager and Business Process Owners. You are expected to have deep process and hands-on configuration expertise in Finance and Procurement, while shaping and governing additional functional areas through third-party specialists or future team members who will report into you as the programme evolves. This is a critical role requiring strong judgement, breadth, and execution bias, not a theoretical architect or a narrow finance specialist. Primary design counterpart to Finance and Procurement leadership Functional authority for system integrators and third-party consultants Works in close partnership with: ERP Programme Manager (delivery ownership) Data Architect (data foundations and analytics) IT Ops, Security, and ITSM leads (operability and controls) Business Process Owners What You'll Do ERP Design Authority Act as the functional and solution design authority for ERP across all domains. Own end-to-end functional design for Finance and Procurement, including configuration standards and design principles. Ensure consistency, integrity, and scalability of the overall ERP solution. Review, challenge, and sign off solution designs produced by system integrators. Finance & Procurement Functional Leadership Lead design and configuration across core Finance and Procurement processes, including: Record to Report (GL, AP, AR, Assets, period close) Core controlling and cost structures Procure to Pay (requisitioning, purchasing, goods receipt, invoicing, payments) Master data structures and governance Provide light-touch functional oversight for Order to Cash as required. Ensure designs support operational efficiency, financial control, and auditability. ERP Technical & Architectural Awareness Provide informed functional leadership on ERP technical and architectural decisions, including: ERP extensibility approaches within modern cloud ERP platforms Use of platform extension and integration frameworks (e.g. side-by-side extensions, APIs, event-based integration) Integration patterns and their impact on core ERP design, upgradeability, and long-term maintainability Partner with the IT Director and technical specialists to shape pragmatic, supportable solutions. Ensure functional designs are technically viable and aligned with platform constraints and best practice. Data, Controls & Compliance Provide functional oversight of data models and migration approach. Ensure data structures, ownership, and quality expectations are clear and enforced. Support audit, controls, and segregation-of-duties design, with a strong understanding of financial control implications. Ensure compliance considerations are embedded into functional design, not retrofitted. Testing & Quality Define and own the functional testing strategy, including test scenarios and acceptance criteria. Review and sign off functional test results delivered by the system integrator. Ensure defects are prioritised appropriately based on business and control impact. Delivery Partnership Work closely with the ERP Programme Manager to sequence design, build, and testing activities. Provide clear, timely inputs to enable delivery momentum. Support structured decision-making by articulating functional options, trade-offs, and implications. Team & Capability Evolution Over time, build and lead a broader ERP functional team as required Act as the functional authority for third-party consultants and specialists. Contribute to shaping the future ERP functional capability as the landscape grows. What We're Looking For Strong, hands-on experience delivering modern cloud ERP solutions such as SAP S/4HANA Public Cloud and/or Oracle NetSuite. Deep functional expertise across Finance and Procurement, with the ability to operate independently. Proven experience acting as functional or solution design authority on ERP programmes. Strong understanding of ERP architecture, extensibility, and integration concepts. Comfortable engaging in ERP technical discussions (e.g. extensibility, integrations, platform constraints) even if not a pure technical specialist. Ability to challenge system integrators and vendors confidently and constructively. Pragmatic, execution-oriented mindset with strong attention to detail. Able to operate credibly with senior Finance, Procurement, and IT stakeholders. Nice to have Strong hands-on experience with SAP S/4HANA Public Cloud and/or Oracle NetSuite. Experience in manufacturing, engineering, or product-led environments. Experience operating in scale-up or transformation contexts. Exposure to analytics, reporting, and BI design in ERP contexts. What We Offer Meaningful time off to rest and recharge: 23 days of annual leave (accrued), separate sick leave, and paid bank holidays and company holidays. Fully funded private healthcare for UK employees, with broad provider access, virtual and in person care, and strong mental health and serious illness support. Pension scheme with a total 8% contribution (5% employee, 3% employer) on full earnings. Free daily breakfast, catered lunch, and snacks in office. Collaboration with top tier engineers, researchers, and product experts in AI and robotics. Freedom to influence the product and own key initiatives.
Aug 06, 2026
Full time
Here at Humanoid, we believe in a future where robots amplify human potential. That's why we've set out on a mission to build the world's most capable, commercially-scalable, and safe humanoid robots. We're bringing that mission to life with HMND 01 Alpha - our rapidly developed humanoid platform now running in real industrial pilots - and we're growing the team to take it even further. About the Role As ERP Functional Lead (Finance & Procurement), you will act as the design authority for Humanoid's ERP solution, with deep, hands-on ownership of Finance and Procurement and overarching responsibility for solution integrity across the wider ERP landscape. This role sits within the IT organisation and partners closely with the ERP Programme Manager and Business Process Owners. You are expected to have deep process and hands-on configuration expertise in Finance and Procurement, while shaping and governing additional functional areas through third-party specialists or future team members who will report into you as the programme evolves. This is a critical role requiring strong judgement, breadth, and execution bias, not a theoretical architect or a narrow finance specialist. Primary design counterpart to Finance and Procurement leadership Functional authority for system integrators and third-party consultants Works in close partnership with: ERP Programme Manager (delivery ownership) Data Architect (data foundations and analytics) IT Ops, Security, and ITSM leads (operability and controls) Business Process Owners What You'll Do ERP Design Authority Act as the functional and solution design authority for ERP across all domains. Own end-to-end functional design for Finance and Procurement, including configuration standards and design principles. Ensure consistency, integrity, and scalability of the overall ERP solution. Review, challenge, and sign off solution designs produced by system integrators. Finance & Procurement Functional Leadership Lead design and configuration across core Finance and Procurement processes, including: Record to Report (GL, AP, AR, Assets, period close) Core controlling and cost structures Procure to Pay (requisitioning, purchasing, goods receipt, invoicing, payments) Master data structures and governance Provide light-touch functional oversight for Order to Cash as required. Ensure designs support operational efficiency, financial control, and auditability. ERP Technical & Architectural Awareness Provide informed functional leadership on ERP technical and architectural decisions, including: ERP extensibility approaches within modern cloud ERP platforms Use of platform extension and integration frameworks (e.g. side-by-side extensions, APIs, event-based integration) Integration patterns and their impact on core ERP design, upgradeability, and long-term maintainability Partner with the IT Director and technical specialists to shape pragmatic, supportable solutions. Ensure functional designs are technically viable and aligned with platform constraints and best practice. Data, Controls & Compliance Provide functional oversight of data models and migration approach. Ensure data structures, ownership, and quality expectations are clear and enforced. Support audit, controls, and segregation-of-duties design, with a strong understanding of financial control implications. Ensure compliance considerations are embedded into functional design, not retrofitted. Testing & Quality Define and own the functional testing strategy, including test scenarios and acceptance criteria. Review and sign off functional test results delivered by the system integrator. Ensure defects are prioritised appropriately based on business and control impact. Delivery Partnership Work closely with the ERP Programme Manager to sequence design, build, and testing activities. Provide clear, timely inputs to enable delivery momentum. Support structured decision-making by articulating functional options, trade-offs, and implications. Team & Capability Evolution Over time, build and lead a broader ERP functional team as required Act as the functional authority for third-party consultants and specialists. Contribute to shaping the future ERP functional capability as the landscape grows. What We're Looking For Strong, hands-on experience delivering modern cloud ERP solutions such as SAP S/4HANA Public Cloud and/or Oracle NetSuite. Deep functional expertise across Finance and Procurement, with the ability to operate independently. Proven experience acting as functional or solution design authority on ERP programmes. Strong understanding of ERP architecture, extensibility, and integration concepts. Comfortable engaging in ERP technical discussions (e.g. extensibility, integrations, platform constraints) even if not a pure technical specialist. Ability to challenge system integrators and vendors confidently and constructively. Pragmatic, execution-oriented mindset with strong attention to detail. Able to operate credibly with senior Finance, Procurement, and IT stakeholders. Nice to have Strong hands-on experience with SAP S/4HANA Public Cloud and/or Oracle NetSuite. Experience in manufacturing, engineering, or product-led environments. Experience operating in scale-up or transformation contexts. Exposure to analytics, reporting, and BI design in ERP contexts. What We Offer Meaningful time off to rest and recharge: 23 days of annual leave (accrued), separate sick leave, and paid bank holidays and company holidays. Fully funded private healthcare for UK employees, with broad provider access, virtual and in person care, and strong mental health and serious illness support. Pension scheme with a total 8% contribution (5% employee, 3% employer) on full earnings. Free daily breakfast, catered lunch, and snacks in office. Collaboration with top tier engineers, researchers, and product experts in AI and robotics. Freedom to influence the product and own key initiatives.
IT Support Engineer - 2nd Line (Service Desk) An exciting opportunity for a 2nd Line IT Support Engineer to provide technical support, troubleshooting and cloud-based solutions across Microsoft environments within a fast-paced MSP setting. If you've also worked in the following roles, we'd also like to hear from you: IT Support Technician, Service Desk Engineer, Technical Support Engineer, IT Helpdesk Analyst SALARY: £34,000 to £38,000 per annum (DOE) + Benefits LOCATION: Hybrid Working (3 Days in the City of London Office (EC1N) and 2 Days Work from Home) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 Hours per Week, Monday to Friday Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer to join a collaborative organisation delivering IT support, cloud computing and managed services solutions. As a 2nd Line IT Support Engineer you will provide advanced technical support across Microsoft 365, Azure, networking and infrastructure environments, resolving escalated service desk issues. Working as a 2nd Line IT Support Engineer you will take ownership of incidents, ensuring timely resolutions in line with SLAs while delivering excellent customer service and clear communication. This role offers strong career progression, ongoing training and exposure to modern technologies within a supportive and fast-paced MSP environment. DUTIES Your duties as the 2nd Line IT Support Engineer include: Provide Advanced Support: Resolve escalated incidents and service requests from 1st Line teams Troubleshoot Systems: Diagnose and resolve issues across Microsoft Azure, Microsoft 365, AVD and networking environments Manage Incidents: Take ownership of support tickets through to resolution in line with SLAs Communicate with Customers: Deliver clear updates and technical guidance to users and stakeholders Escalate when Required : Work with senior engineers, providing detailed diagnostics and analysis Maintain Documentation: Accurately update ITSM systems and contribute to knowledge sharing Support Service Desk: Assist with ticket triage and inbound calls during peak periods CANDIDATE REQUIREMENTS Previous experience in an MSP environment within IT support or service desk roles Strong knowledge of Microsoft 365 including Outlook, OneDrive, SharePoint and Teams Experience supporting Windows 11 and Mac OS Experience with Windows Server, Active Directory, DNS and Event Viewer Proven experience of troubleshooting networking and infrastructure issues Experience managing user accounts, Azure AD and MFA configuration Exposure to Conditional Access and cybersecurity best practices Excellent customer service and communication skills with a strong telephone manner Ability to prioritise workload, work under pressure and meet deadlines Relevant Microsoft certifications including AZ-900, MS-900, SC-900 and MS-102 BENEFITS Learning and development opportunities including Microsoft certifications Career progression opportunities 21 days holiday (increasing after 3 years of service) plus public holidays Birthday day off Private healthcare after probation 40% off gym membership Pension scheme from day one Cycle to work scheme Eyecare vouchers Social events and team activities Electric car scheme after 2 years of service Recruitment referral scheme APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14647 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
May 19, 2026
Full time
IT Support Engineer - 2nd Line (Service Desk) An exciting opportunity for a 2nd Line IT Support Engineer to provide technical support, troubleshooting and cloud-based solutions across Microsoft environments within a fast-paced MSP setting. If you've also worked in the following roles, we'd also like to hear from you: IT Support Technician, Service Desk Engineer, Technical Support Engineer, IT Helpdesk Analyst SALARY: £34,000 to £38,000 per annum (DOE) + Benefits LOCATION: Hybrid Working (3 Days in the City of London Office (EC1N) and 2 Days Work from Home) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 Hours per Week, Monday to Friday Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer to join a collaborative organisation delivering IT support, cloud computing and managed services solutions. As a 2nd Line IT Support Engineer you will provide advanced technical support across Microsoft 365, Azure, networking and infrastructure environments, resolving escalated service desk issues. Working as a 2nd Line IT Support Engineer you will take ownership of incidents, ensuring timely resolutions in line with SLAs while delivering excellent customer service and clear communication. This role offers strong career progression, ongoing training and exposure to modern technologies within a supportive and fast-paced MSP environment. DUTIES Your duties as the 2nd Line IT Support Engineer include: Provide Advanced Support: Resolve escalated incidents and service requests from 1st Line teams Troubleshoot Systems: Diagnose and resolve issues across Microsoft Azure, Microsoft 365, AVD and networking environments Manage Incidents: Take ownership of support tickets through to resolution in line with SLAs Communicate with Customers: Deliver clear updates and technical guidance to users and stakeholders Escalate when Required : Work with senior engineers, providing detailed diagnostics and analysis Maintain Documentation: Accurately update ITSM systems and contribute to knowledge sharing Support Service Desk: Assist with ticket triage and inbound calls during peak periods CANDIDATE REQUIREMENTS Previous experience in an MSP environment within IT support or service desk roles Strong knowledge of Microsoft 365 including Outlook, OneDrive, SharePoint and Teams Experience supporting Windows 11 and Mac OS Experience with Windows Server, Active Directory, DNS and Event Viewer Proven experience of troubleshooting networking and infrastructure issues Experience managing user accounts, Azure AD and MFA configuration Exposure to Conditional Access and cybersecurity best practices Excellent customer service and communication skills with a strong telephone manner Ability to prioritise workload, work under pressure and meet deadlines Relevant Microsoft certifications including AZ-900, MS-900, SC-900 and MS-102 BENEFITS Learning and development opportunities including Microsoft certifications Career progression opportunities 21 days holiday (increasing after 3 years of service) plus public holidays Birthday day off Private healthcare after probation 40% off gym membership Pension scheme from day one Cycle to work scheme Eyecare vouchers Social events and team activities Electric car scheme after 2 years of service Recruitment referral scheme APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14647 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Job Title: Senior Technical Lead Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and a background in either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence or IT operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead the design, development and delivery of secure high-performing solutions that support DWP's cybersecurity and service performance ecosystems. You'll combine advanced technical skills with knowledge of security, automation, risk or IT operations to build resilient and compliant enterprise applications. Working closely with Architecture, Security and Engineering teams, you'll shape the platform roadmap, drive technical standards and ensure secure-by-design principles are embedded throughout. What skills, knowledge and experience will you need? Solid understanding of cyber security or IT operations controls, with the ability to design solutions that enable defence-in-depth, embedded security or AI-driven automation. Proven track record of delivering and implementing ServiceNow Security Operations (SecOps) or IT Operations modules in enterprise environments. Strong analytical and problem-solving skills, with the ability to lead technical discovery, manage complex and ambiguous requirements and develop clear, actionable recommendations for improvement. Extensive experience designing, delivering and supporting security solutions across on-prem and cloud environments, aligned with security standards and architecture. You and your role As a ServiceNow Senior Technical Lead (Developer), you will provide expert-level ServiceNow capability alongside deep knowledge of either cybersecurity or IT operations, supporting project teams with complex platform implementations, integrations and design decisions. You will build and maintain strong relationships with both internal and external stakeholders, ensuring alignment on priorities and agreeing approaches to ServiceNow development, tooling and strategic improvements. In this role, you will offer clear and pragmatic guidance on challenges arising from ServiceNow programmes, including the implementation of new security, risk or IT operational capabilities, helping teams navigate complexity and deliver effective solutions. You will be responsible for managing delivery against the ServiceNow technical roadmap within your area, ensuring all activity aligns with platform architecture, security standards and agreed technical principles. You will also advise senior stakeholders on the ongoing evolution of the ServiceNow platform, including feasibility of enhancements, delivery approaches and timelines while working closely with production, security and infrastructure teams to ensure solutions are secure, resilient and scalable. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: Pay for this role is from £75,026 to £92,522. The maximum salary for the grade is £80,267, however a Digital Allowance of up to £12,255 per annum subject to our assessment of your capability at interview Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £21,735 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
May 13, 2026
Full time
Job Title: Senior Technical Lead Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and a background in either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence or IT operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead the design, development and delivery of secure high-performing solutions that support DWP's cybersecurity and service performance ecosystems. You'll combine advanced technical skills with knowledge of security, automation, risk or IT operations to build resilient and compliant enterprise applications. Working closely with Architecture, Security and Engineering teams, you'll shape the platform roadmap, drive technical standards and ensure secure-by-design principles are embedded throughout. What skills, knowledge and experience will you need? Solid understanding of cyber security or IT operations controls, with the ability to design solutions that enable defence-in-depth, embedded security or AI-driven automation. Proven track record of delivering and implementing ServiceNow Security Operations (SecOps) or IT Operations modules in enterprise environments. Strong analytical and problem-solving skills, with the ability to lead technical discovery, manage complex and ambiguous requirements and develop clear, actionable recommendations for improvement. Extensive experience designing, delivering and supporting security solutions across on-prem and cloud environments, aligned with security standards and architecture. You and your role As a ServiceNow Senior Technical Lead (Developer), you will provide expert-level ServiceNow capability alongside deep knowledge of either cybersecurity or IT operations, supporting project teams with complex platform implementations, integrations and design decisions. You will build and maintain strong relationships with both internal and external stakeholders, ensuring alignment on priorities and agreeing approaches to ServiceNow development, tooling and strategic improvements. In this role, you will offer clear and pragmatic guidance on challenges arising from ServiceNow programmes, including the implementation of new security, risk or IT operational capabilities, helping teams navigate complexity and deliver effective solutions. You will be responsible for managing delivery against the ServiceNow technical roadmap within your area, ensuring all activity aligns with platform architecture, security standards and agreed technical principles. You will also advise senior stakeholders on the ongoing evolution of the ServiceNow platform, including feasibility of enhancements, delivery approaches and timelines while working closely with production, security and infrastructure teams to ensure solutions are secure, resilient and scalable. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: Pay for this role is from £75,026 to £92,522. The maximum salary for the grade is £80,267, however a Digital Allowance of up to £12,255 per annum subject to our assessment of your capability at interview Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £21,735 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Job Title: Senior Technical Lead Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and a background in either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence or IT operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead the design, development and delivery of secure high-performing solutions that support DWP's cybersecurity and service performance ecosystems. You'll combine advanced technical skills with knowledge of security, automation, risk or IT operations to build resilient and compliant enterprise applications. Working closely with Architecture, Security and Engineering teams, you'll shape the platform roadmap, drive technical standards and ensure secure-by-design principles are embedded throughout. What skills, knowledge and experience will you need? Solid understanding of cyber security or IT operations controls, with the ability to design solutions that enable defence-in-depth, embedded security or AI-driven automation. Proven track record of delivering and implementing ServiceNow Security Operations (SecOps) or IT Operations modules in enterprise environments. Strong analytical and problem-solving skills, with the ability to lead technical discovery, manage complex and ambiguous requirements and develop clear, actionable recommendations for improvement. Extensive experience designing, delivering and supporting security solutions across on-prem and cloud environments, aligned with security standards and architecture. You and your role As a ServiceNow Senior Technical Lead (Developer), you will provide expert-level ServiceNow capability alongside deep knowledge of either cybersecurity or IT operations, supporting project teams with complex platform implementations, integrations and design decisions. You will build and maintain strong relationships with both internal and external stakeholders, ensuring alignment on priorities and agreeing approaches to ServiceNow development, tooling and strategic improvements. In this role, you will offer clear and pragmatic guidance on challenges arising from ServiceNow programmes, including the implementation of new security, risk or IT operational capabilities, helping teams navigate complexity and deliver effective solutions. You will be responsible for managing delivery against the ServiceNow technical roadmap within your area, ensuring all activity aligns with platform architecture, security standards and agreed technical principles. You will also advise senior stakeholders on the ongoing evolution of the ServiceNow platform, including feasibility of enhancements, delivery approaches and timelines while working closely with production, security and infrastructure teams to ensure solutions are secure, resilient and scalable. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: Pay for this role is from £75,026 to £92,522. The maximum salary for the grade is £80,267, however a Digital Allowance of up to £12,255 per annum subject to our assessment of your capability at interview Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £21,735 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
May 13, 2026
Full time
Job Title: Senior Technical Lead Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and a background in either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence or IT operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead the design, development and delivery of secure high-performing solutions that support DWP's cybersecurity and service performance ecosystems. You'll combine advanced technical skills with knowledge of security, automation, risk or IT operations to build resilient and compliant enterprise applications. Working closely with Architecture, Security and Engineering teams, you'll shape the platform roadmap, drive technical standards and ensure secure-by-design principles are embedded throughout. What skills, knowledge and experience will you need? Solid understanding of cyber security or IT operations controls, with the ability to design solutions that enable defence-in-depth, embedded security or AI-driven automation. Proven track record of delivering and implementing ServiceNow Security Operations (SecOps) or IT Operations modules in enterprise environments. Strong analytical and problem-solving skills, with the ability to lead technical discovery, manage complex and ambiguous requirements and develop clear, actionable recommendations for improvement. Extensive experience designing, delivering and supporting security solutions across on-prem and cloud environments, aligned with security standards and architecture. You and your role As a ServiceNow Senior Technical Lead (Developer), you will provide expert-level ServiceNow capability alongside deep knowledge of either cybersecurity or IT operations, supporting project teams with complex platform implementations, integrations and design decisions. You will build and maintain strong relationships with both internal and external stakeholders, ensuring alignment on priorities and agreeing approaches to ServiceNow development, tooling and strategic improvements. In this role, you will offer clear and pragmatic guidance on challenges arising from ServiceNow programmes, including the implementation of new security, risk or IT operational capabilities, helping teams navigate complexity and deliver effective solutions. You will be responsible for managing delivery against the ServiceNow technical roadmap within your area, ensuring all activity aligns with platform architecture, security standards and agreed technical principles. You will also advise senior stakeholders on the ongoing evolution of the ServiceNow platform, including feasibility of enhancements, delivery approaches and timelines while working closely with production, security and infrastructure teams to ensure solutions are secure, resilient and scalable. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: Pay for this role is from £75,026 to £92,522. The maximum salary for the grade is £80,267, however a Digital Allowance of up to £12,255 per annum subject to our assessment of your capability at interview Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £21,735 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Job Title: Senior Technical Lead Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and a background in either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence or IT operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead the design, development and delivery of secure high-performing solutions that support DWP's cybersecurity and service performance ecosystems. You'll combine advanced technical skills with knowledge of security, automation, risk or IT operations to build resilient and compliant enterprise applications. Working closely with Architecture, Security and Engineering teams, you'll shape the platform roadmap, drive technical standards and ensure secure-by-design principles are embedded throughout. What skills, knowledge and experience will you need? Solid understanding of cyber security or IT operations controls, with the ability to design solutions that enable defence-in-depth, embedded security or AI-driven automation. Proven track record of delivering and implementing ServiceNow Security Operations (SecOps) or IT Operations modules in enterprise environments. Strong analytical and problem-solving skills, with the ability to lead technical discovery, manage complex and ambiguous requirements and develop clear, actionable recommendations for improvement. Extensive experience designing, delivering and supporting security solutions across on-prem and cloud environments, aligned with security standards and architecture. You and your role As a ServiceNow Senior Technical Lead (Developer), you will provide expert-level ServiceNow capability alongside deep knowledge of either cybersecurity or IT operations, supporting project teams with complex platform implementations, integrations and design decisions. You will build and maintain strong relationships with both internal and external stakeholders, ensuring alignment on priorities and agreeing approaches to ServiceNow development, tooling and strategic improvements. In this role, you will offer clear and pragmatic guidance on challenges arising from ServiceNow programmes, including the implementation of new security, risk or IT operational capabilities, helping teams navigate complexity and deliver effective solutions. You will be responsible for managing delivery against the ServiceNow technical roadmap within your area, ensuring all activity aligns with platform architecture, security standards and agreed technical principles. You will also advise senior stakeholders on the ongoing evolution of the ServiceNow platform, including feasibility of enhancements, delivery approaches and timelines while working closely with production, security and infrastructure teams to ensure solutions are secure, resilient and scalable. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: Pay for this role is from £75,026 to £92,522. The maximum salary for the grade is £80,267, however a Digital Allowance of up to £12,255 per annum subject to our assessment of your capability at interview Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £21,735 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
May 13, 2026
Full time
Job Title: Senior Technical Lead Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and a background in either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence or IT operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead the design, development and delivery of secure high-performing solutions that support DWP's cybersecurity and service performance ecosystems. You'll combine advanced technical skills with knowledge of security, automation, risk or IT operations to build resilient and compliant enterprise applications. Working closely with Architecture, Security and Engineering teams, you'll shape the platform roadmap, drive technical standards and ensure secure-by-design principles are embedded throughout. What skills, knowledge and experience will you need? Solid understanding of cyber security or IT operations controls, with the ability to design solutions that enable defence-in-depth, embedded security or AI-driven automation. Proven track record of delivering and implementing ServiceNow Security Operations (SecOps) or IT Operations modules in enterprise environments. Strong analytical and problem-solving skills, with the ability to lead technical discovery, manage complex and ambiguous requirements and develop clear, actionable recommendations for improvement. Extensive experience designing, delivering and supporting security solutions across on-prem and cloud environments, aligned with security standards and architecture. You and your role As a ServiceNow Senior Technical Lead (Developer), you will provide expert-level ServiceNow capability alongside deep knowledge of either cybersecurity or IT operations, supporting project teams with complex platform implementations, integrations and design decisions. You will build and maintain strong relationships with both internal and external stakeholders, ensuring alignment on priorities and agreeing approaches to ServiceNow development, tooling and strategic improvements. In this role, you will offer clear and pragmatic guidance on challenges arising from ServiceNow programmes, including the implementation of new security, risk or IT operational capabilities, helping teams navigate complexity and deliver effective solutions. You will be responsible for managing delivery against the ServiceNow technical roadmap within your area, ensuring all activity aligns with platform architecture, security standards and agreed technical principles. You will also advise senior stakeholders on the ongoing evolution of the ServiceNow platform, including feasibility of enhancements, delivery approaches and timelines while working closely with production, security and infrastructure teams to ensure solutions are secure, resilient and scalable. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: Pay for this role is from £75,026 to £92,522. The maximum salary for the grade is £80,267, however a Digital Allowance of up to £12,255 per annum subject to our assessment of your capability at interview Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £21,735 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Job Title: Senior Technical Lead Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and a background in either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence or IT operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead the design, development and delivery of secure high-performing solutions that support DWP's cybersecurity and service performance ecosystems. You'll combine advanced technical skills with knowledge of security, automation, risk or IT operations to build resilient and compliant enterprise applications. Working closely with Architecture, Security and Engineering teams, you'll shape the platform roadmap, drive technical standards and ensure secure-by-design principles are embedded throughout. What skills, knowledge and experience will you need? Solid understanding of cyber security or IT operations controls, with the ability to design solutions that enable defence-in-depth, embedded security or AI-driven automation. Proven track record of delivering and implementing ServiceNow Security Operations (SecOps) or IT Operations modules in enterprise environments. Strong analytical and problem-solving skills, with the ability to lead technical discovery, manage complex and ambiguous requirements and develop clear, actionable recommendations for improvement. Extensive experience designing, delivering and supporting security solutions across on-prem and cloud environments, aligned with security standards and architecture. You and your role As a ServiceNow Senior Technical Lead (Developer), you will provide expert-level ServiceNow capability alongside deep knowledge of either cybersecurity or IT operations, supporting project teams with complex platform implementations, integrations and design decisions. You will build and maintain strong relationships with both internal and external stakeholders, ensuring alignment on priorities and agreeing approaches to ServiceNow development, tooling and strategic improvements. In this role, you will offer clear and pragmatic guidance on challenges arising from ServiceNow programmes, including the implementation of new security, risk or IT operational capabilities, helping teams navigate complexity and deliver effective solutions. You will be responsible for managing delivery against the ServiceNow technical roadmap within your area, ensuring all activity aligns with platform architecture, security standards and agreed technical principles. You will also advise senior stakeholders on the ongoing evolution of the ServiceNow platform, including feasibility of enhancements, delivery approaches and timelines while working closely with production, security and infrastructure teams to ensure solutions are secure, resilient and scalable. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: Pay for this role is from £75,026 to £92,522. The maximum salary for the grade is £80,267, however a Digital Allowance of up to £12,255 per annum subject to our assessment of your capability at interview Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £21,735 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
May 13, 2026
Full time
Job Title: Senior Technical Lead Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and a background in either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence or IT operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead the design, development and delivery of secure high-performing solutions that support DWP's cybersecurity and service performance ecosystems. You'll combine advanced technical skills with knowledge of security, automation, risk or IT operations to build resilient and compliant enterprise applications. Working closely with Architecture, Security and Engineering teams, you'll shape the platform roadmap, drive technical standards and ensure secure-by-design principles are embedded throughout. What skills, knowledge and experience will you need? Solid understanding of cyber security or IT operations controls, with the ability to design solutions that enable defence-in-depth, embedded security or AI-driven automation. Proven track record of delivering and implementing ServiceNow Security Operations (SecOps) or IT Operations modules in enterprise environments. Strong analytical and problem-solving skills, with the ability to lead technical discovery, manage complex and ambiguous requirements and develop clear, actionable recommendations for improvement. Extensive experience designing, delivering and supporting security solutions across on-prem and cloud environments, aligned with security standards and architecture. You and your role As a ServiceNow Senior Technical Lead (Developer), you will provide expert-level ServiceNow capability alongside deep knowledge of either cybersecurity or IT operations, supporting project teams with complex platform implementations, integrations and design decisions. You will build and maintain strong relationships with both internal and external stakeholders, ensuring alignment on priorities and agreeing approaches to ServiceNow development, tooling and strategic improvements. In this role, you will offer clear and pragmatic guidance on challenges arising from ServiceNow programmes, including the implementation of new security, risk or IT operational capabilities, helping teams navigate complexity and deliver effective solutions. You will be responsible for managing delivery against the ServiceNow technical roadmap within your area, ensuring all activity aligns with platform architecture, security standards and agreed technical principles. You will also advise senior stakeholders on the ongoing evolution of the ServiceNow platform, including feasibility of enhancements, delivery approaches and timelines while working closely with production, security and infrastructure teams to ensure solutions are secure, resilient and scalable. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: Pay for this role is from £75,026 to £92,522. The maximum salary for the grade is £80,267, however a Digital Allowance of up to £12,255 per annum subject to our assessment of your capability at interview Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £21,735 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Job Title: Senior Technical Lead Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and a background in either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence or IT operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead the design, development and delivery of secure high-performing solutions that support DWP's cybersecurity and service performance ecosystems. You'll combine advanced technical skills with knowledge of security, automation, risk or IT operations to build resilient and compliant enterprise applications. Working closely with Architecture, Security and Engineering teams, you'll shape the platform roadmap, drive technical standards and ensure secure-by-design principles are embedded throughout. What skills, knowledge and experience will you need? Solid understanding of cyber security or IT operations controls, with the ability to design solutions that enable defence-in-depth, embedded security or AI-driven automation. Proven track record of delivering and implementing ServiceNow Security Operations (SecOps) or IT Operations modules in enterprise environments. Strong analytical and problem-solving skills, with the ability to lead technical discovery, manage complex and ambiguous requirements and develop clear, actionable recommendations for improvement. Extensive experience designing, delivering and supporting security solutions across on-prem and cloud environments, aligned with security standards and architecture. You and your role As a ServiceNow Senior Technical Lead (Developer), you will provide expert-level ServiceNow capability alongside deep knowledge of either cybersecurity or IT operations, supporting project teams with complex platform implementations, integrations and design decisions. You will build and maintain strong relationships with both internal and external stakeholders, ensuring alignment on priorities and agreeing approaches to ServiceNow development, tooling and strategic improvements. In this role, you will offer clear and pragmatic guidance on challenges arising from ServiceNow programmes, including the implementation of new security, risk or IT operational capabilities, helping teams navigate complexity and deliver effective solutions. You will be responsible for managing delivery against the ServiceNow technical roadmap within your area, ensuring all activity aligns with platform architecture, security standards and agreed technical principles. You will also advise senior stakeholders on the ongoing evolution of the ServiceNow platform, including feasibility of enhancements, delivery approaches and timelines while working closely with production, security and infrastructure teams to ensure solutions are secure, resilient and scalable. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: Pay for this role is from £75,026 to £92,522. The maximum salary for the grade is £80,267, however a Digital Allowance of up to £12,255 per annum subject to our assessment of your capability at interview Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £21,735 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
May 13, 2026
Full time
Job Title: Senior Technical Lead Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and a background in either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence or IT operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead the design, development and delivery of secure high-performing solutions that support DWP's cybersecurity and service performance ecosystems. You'll combine advanced technical skills with knowledge of security, automation, risk or IT operations to build resilient and compliant enterprise applications. Working closely with Architecture, Security and Engineering teams, you'll shape the platform roadmap, drive technical standards and ensure secure-by-design principles are embedded throughout. What skills, knowledge and experience will you need? Solid understanding of cyber security or IT operations controls, with the ability to design solutions that enable defence-in-depth, embedded security or AI-driven automation. Proven track record of delivering and implementing ServiceNow Security Operations (SecOps) or IT Operations modules in enterprise environments. Strong analytical and problem-solving skills, with the ability to lead technical discovery, manage complex and ambiguous requirements and develop clear, actionable recommendations for improvement. Extensive experience designing, delivering and supporting security solutions across on-prem and cloud environments, aligned with security standards and architecture. You and your role As a ServiceNow Senior Technical Lead (Developer), you will provide expert-level ServiceNow capability alongside deep knowledge of either cybersecurity or IT operations, supporting project teams with complex platform implementations, integrations and design decisions. You will build and maintain strong relationships with both internal and external stakeholders, ensuring alignment on priorities and agreeing approaches to ServiceNow development, tooling and strategic improvements. In this role, you will offer clear and pragmatic guidance on challenges arising from ServiceNow programmes, including the implementation of new security, risk or IT operational capabilities, helping teams navigate complexity and deliver effective solutions. You will be responsible for managing delivery against the ServiceNow technical roadmap within your area, ensuring all activity aligns with platform architecture, security standards and agreed technical principles. You will also advise senior stakeholders on the ongoing evolution of the ServiceNow platform, including feasibility of enhancements, delivery approaches and timelines while working closely with production, security and infrastructure teams to ensure solutions are secure, resilient and scalable. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: Pay for this role is from £75,026 to £92,522. The maximum salary for the grade is £80,267, however a Digital Allowance of up to £12,255 per annum subject to our assessment of your capability at interview Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £21,735 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
ServiceNow Solution Architect - 6 Month rolling Contract- £475- £500 per day (Via Umbrella) -Milton Keynes, Buckinghamshire - Hybrid working - 2 days Onsite FryerMiles are delighted to be working with a leading public sector infrastructure organisation based in Milton Keynes, Buckinghamshire. We are seeking an experienced ServiceNow Solution Architect with proven expertise in delivering end-to-end ServiceNow platform solutions aligned with business needs. The successful candidate will play a key role in designing, architecting, and delivering robust ServiceNow solutions across key projects and programmes. Define ServiceNow architecture, design standards, and best practices Lead solution design across ITSM, ITOM, HRSD, CSM, and related modules Translate business requirements into scalable, secure technical solutions Oversee implementation, configuration, and integration activities Ensure adherence to ServiceNow platform governance, security, and performance standards Provide technical leadership, guidance, and mentoring to development and administration teams Conduct solution design reviews, code reviews, and quality assurance activities Manage integrations with external systems via APIs and middleware Support pre-sales engagements, including solution demonstrations and proposals Ensure compliance with organisational and industry standards Required Skills Strong expertise in ServiceNow platform architecture Experience across ITSM, ITOM, CMDB, and Flow Designer Proficiency in JavaScript and REST/SOAP API integrations Understanding of cloud and enterprise architecture principles Experience working in Agile/Scrum environments Strong analytical and problem-solving abilities Excellent communication and stakeholder management skills Qualifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) ServiceNow Certified Application Developer (CAD) ServiceNow Solution Architect - 6 Month rolling Contract- £475- £500 per day (Via Umbrella) -Milton Keynes, Buckinghamshire - Hybrid working - 2 days Onsite
May 03, 2026
Contractor
ServiceNow Solution Architect - 6 Month rolling Contract- £475- £500 per day (Via Umbrella) -Milton Keynes, Buckinghamshire - Hybrid working - 2 days Onsite FryerMiles are delighted to be working with a leading public sector infrastructure organisation based in Milton Keynes, Buckinghamshire. We are seeking an experienced ServiceNow Solution Architect with proven expertise in delivering end-to-end ServiceNow platform solutions aligned with business needs. The successful candidate will play a key role in designing, architecting, and delivering robust ServiceNow solutions across key projects and programmes. Define ServiceNow architecture, design standards, and best practices Lead solution design across ITSM, ITOM, HRSD, CSM, and related modules Translate business requirements into scalable, secure technical solutions Oversee implementation, configuration, and integration activities Ensure adherence to ServiceNow platform governance, security, and performance standards Provide technical leadership, guidance, and mentoring to development and administration teams Conduct solution design reviews, code reviews, and quality assurance activities Manage integrations with external systems via APIs and middleware Support pre-sales engagements, including solution demonstrations and proposals Ensure compliance with organisational and industry standards Required Skills Strong expertise in ServiceNow platform architecture Experience across ITSM, ITOM, CMDB, and Flow Designer Proficiency in JavaScript and REST/SOAP API integrations Understanding of cloud and enterprise architecture principles Experience working in Agile/Scrum environments Strong analytical and problem-solving abilities Excellent communication and stakeholder management skills Qualifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) ServiceNow Certified Application Developer (CAD) ServiceNow Solution Architect - 6 Month rolling Contract- £475- £500 per day (Via Umbrella) -Milton Keynes, Buckinghamshire - Hybrid working - 2 days Onsite
Join Our Client as a DV Cleared 3rd Line Storage & PKI Support Engineer in Basingstoke 6 months with possible extension Rate: Up to 500 per day via an approved umbrella company Must be willing and eligible to go through high security clearance Are you an experienced IT professional with a passion for supporting high-security government systems? Our client, a reputable organisation committed to building trust through innovation, is seeking a dedicated 3rd Line Storage & PKI Support Engineer to join their dynamic team in Basingstoke. What you'll be doing: Providing expert support for storage solutions (Dell Avamar, Data Domain) and Public Key Infrastructure (PKI) systems (Microsoft, Thales) Responding to escalations from 2nd Line and managing incidents via the Incident Process Supporting and maintaining PKI and storage solutions, including travel to other sites Conducting readiness assessments for new releases and producing detailed documentation Monitoring systems using Event Management tools (e.g., SCOM) and executing planned activities through Change Management processes Supporting backup and storage operations, ensuring system integrity and security What you'll bring: Experience with storage solutions such as Dell Avamar & Data Domain Knowledge of Public Key Technologies (Microsoft, Thales) Familiarity with Cloud Infrastructure Storage and VMware cloud technologies Understanding of ITSM processes and server administration (e.g., Windows Server) Proficiency with Event Management tools (e.g., SCOM) and VMware vCenter (use, not administer) Ability to work shifts (Apply online only) & (Apply online only on a rotating basis DV clearance is essential; Purple clearance is required for this role If you're ready to contribute to vital government projects and thrive in a collaborative, evolving environment, we want to hear from you. Apply now to be part of a team making a real difference
Apr 24, 2026
Contractor
Join Our Client as a DV Cleared 3rd Line Storage & PKI Support Engineer in Basingstoke 6 months with possible extension Rate: Up to 500 per day via an approved umbrella company Must be willing and eligible to go through high security clearance Are you an experienced IT professional with a passion for supporting high-security government systems? Our client, a reputable organisation committed to building trust through innovation, is seeking a dedicated 3rd Line Storage & PKI Support Engineer to join their dynamic team in Basingstoke. What you'll be doing: Providing expert support for storage solutions (Dell Avamar, Data Domain) and Public Key Infrastructure (PKI) systems (Microsoft, Thales) Responding to escalations from 2nd Line and managing incidents via the Incident Process Supporting and maintaining PKI and storage solutions, including travel to other sites Conducting readiness assessments for new releases and producing detailed documentation Monitoring systems using Event Management tools (e.g., SCOM) and executing planned activities through Change Management processes Supporting backup and storage operations, ensuring system integrity and security What you'll bring: Experience with storage solutions such as Dell Avamar & Data Domain Knowledge of Public Key Technologies (Microsoft, Thales) Familiarity with Cloud Infrastructure Storage and VMware cloud technologies Understanding of ITSM processes and server administration (e.g., Windows Server) Proficiency with Event Management tools (e.g., SCOM) and VMware vCenter (use, not administer) Ability to work shifts (Apply online only) & (Apply online only on a rotating basis DV clearance is essential; Purple clearance is required for this role If you're ready to contribute to vital government projects and thrive in a collaborative, evolving environment, we want to hear from you. Apply now to be part of a team making a real difference
