174 jobs found

ADS Group and Farnborough International are embarking on an exciting phase of digital and data transformation and are seeking an experienced Head of Data & Analytics to lead the next stage of this journey. As the UK's trade association for the aerospace, defence, security and space sectors, ADS supports around 2,000 businesses and, together with Farnborough International, delivers world-class events, market intelligence and business support services. The Group is investing significantly in its data capability, placing data, analytics and AI at the heart of strategic decision-making. The Role Reporting to the Chief Information Officer, this is a highly visible leadership role responsible for defining and delivering the Group-wide data and analytics strategy. You will lead the development of a modern enterprise data platform, establish robust data governance and quality frameworks, and create a self-service analytics environment that enables colleagues across the business to make informed, data-driven decisions. This is a unique opportunity to shape how data is used across ADS Group and Farnborough International. Acting as both a strategic leader and a hands-on technical expert, you will work closely with senior stakeholders to ensure data is recognised and leveraged as a strategic business asset. You will oversee the Group's analytics roadmap, reporting ecosystem, data architecture and AI initiatives, while championing a culture of evidence-based decision-making and continuous improvement. You will lead and develop the Data & Analytics team, build strong relationships across the organisation, and identify opportunities to drive operational efficiency, commercial growth and organisational performance through analytics, automation and emerging technologies. The Candidate We are looking for an ambitious and commercially minded data leader with significant experience leading enterprise data and analytics functions. You will have a strong track record of delivering modern cloud-based data platforms and possess expertise across data engineering, architecture, governance and analytics. Experience with Microsoft Azure, Databricks, SQL and Python is essential, alongside a strong understanding of data warehousing, data modelling and information lifecycle management. You will be equally comfortable discussing strategy with executive leaders as you are leading technical conversations with specialists. Exceptional stakeholder management, communication and influencing skills are critical, as is the ability to translate complex business challenges into practical, value-driven data solutions. The successful candidate will be a collaborative and inspiring leader with experience developing high-performing teams and delivering meaningful business outcomes through data. Experience with Power BI, AI and machine learning solutions, DBT, Terraform or relevant Microsoft and Azure certifications would be advantageous. The Contract Permanent, full-time position working 37.5 hours per week, Monday to Friday. Hybrid working arrangement with attendance at our Farnborough office three days per week. Regular travel to our London office as required. Reporting directly to the Chief Information Officer as part of the Data & Technology leadership

Location: Ideally Midlands, London or Bristol, with a minimum of two days per week at a Make UK location and regular travel Competitive salaries and excellent benefits including up to one day's paid leave each year to undertake volunteering opportunities The Manufacturers' Organisation Make UK At Make UK, we represent and champion the interests of UK manufacturing, supporting businesses through a broad range of commercial services, expertise and partnerships. We're now looking for an exceptional Commercial Director to join our Executive Board and lead the next phase of our commercial growth. This is a high-profile leadership role with real scope to make an impact. You'll be responsible for shaping and delivering Make UK's commercial growth strategy, bringing together Business Development, Key Accounts and Marketing, while working closely with leaders across our HR & Legal, HR Consultancy, Environment, Health & Safety, Membership, Partnerships & Events and wider Make Group businesses. We want to build a more commercially confident, collaborative and client-focused organisation - breaking down silos, strengthening relationships, creating more opportunities to cross-sell and ensuring our clients experience the full value of Make UK. The role Reporting to the Chief Financial Officer and sitting on the Executive Board, you'll provide strategic commercial leadership while remaining close to the day to day realities of business development and client relationships. You'll lead our Key Account Directors, Key Account Managers and Business Development teams, creating a consistent and disciplined approach to pipeline development, account management and growth. Alongside this, you'll provide strategic leadership to Marketing, ensuring campaigns, events, thought leadership and digital activity are closely aligned to our commercial priorities. You'll work across the organisation to encourage collaboration, create stronger internal referral routes and ensure our teams are confident in identifying opportunities and having meaningful commercial conversations with clients. Develop and deliver Make UK's commercial growth strategy across our commercial businesses. Lead and develop the Business Development and Key Account functions, driving accountability, focus and commercial discipline. Develop strategic account management and pipeline growth, increasing retention, cross selling and client value. Lead the Marketing function and align its activity with wider commercial objectives. Work closely with Business Unit Heads to identify and develop new growth opportunities. Build a more commercially aware and BD confident culture across Make UK. Break down organisational silos and create a genuinely One Team approach to client development. Build strong relationships with senior clients, prospects and strategic partners. Support major bids, pitches and strategic account opportunities. Represent Make UK externally through networking, events, speaking opportunities and thought leadership. Introduce meaningful commercial reporting, KPIs and measurement frameworks. Work closely with Finance to strengthen forecasting and revenue visibility. Coach and influence colleagues at all levels, helping develop stronger relationship building and client engagement skills. About you We're looking for an experienced commercial leader who combines strategic thinking with a hands on approach. You'll have a strong track record of leading commercial, business development or client relationship teams and will be comfortable operating at Executive Board level while remaining close to clients, teams and opportunities. You'll ideally bring experience within the legal, HR, employment, advisory or professional services environment, with a strong understanding of relationship led B2B services. Crucially, you'll also have in house experience within a corporate or blue chip organisation and understand how to influence key accounts, embed best practice and build commercial capability internally. You'll be credible, visible and approachable, with the ability to influence senior leaders and operational teams alike. Collaborative and relationship led Commercially curious Strategic but practical Visible and approachable Solutions focused Proactive and accountable Comfortable challenging the status quo Passionate about innovation and continuous improvement Why Make UK? This is an opportunity to join the Executive Board of a high profile organisation at the heart of UK manufacturing and play a significant role in shaping how we grow and engage with our clients. You'll have the opportunity to influence commercial strategy across a diverse portfolio of services, work alongside experienced leaders across the organisation and make a tangible difference to our commercial performance and culture. With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for manufacturing industry in the UK. Make UK has the close ear of Government and is a trusted provider of essential services for world leading manufacturing companies across the country. Everything we do is designed to inspire British manufacturers to compete, innovate and grow. Make UK staff enjoy a good benefits package and values a diverse workforce and welcomes applications from all sections of the community. Benefits to include, but not limited to: no bank holiday/weekend work, flexible hours, health cover, matched pension contributions up to 8%, and life assurance. We are committed to supporting the Armed Forces Community and we recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation and have pledged to support this by signing up to the Armed Forces Covenant. Our Values at Make UK: Inclusivity & Diversity, Integrity, Innovation, & Collaboration

Location: Ideally Midlands, London or Bristol, with a minimum of two days per week at a Make UK location and regular travel Competitive salaries and excellent benefits including up to one day's paid leave each year to undertake volunteering opportunities The Manufacturers' Organisation Make UK At Make UK, we represent and champion the interests of UK manufacturing, supporting businesses through a broad range of commercial services, expertise and partnerships. We're now looking for an exceptional Commercial Director to join our Executive Board and lead the next phase of our commercial growth. This is a high-profile leadership role with real scope to make an impact. You'll be responsible for shaping and delivering Make UK's commercial growth strategy, bringing together Business Development, Key Accounts and Marketing, while working closely with leaders across our HR & Legal, HR Consultancy, Environment, Health & Safety, Membership, Partnerships & Events and wider Make Group businesses. We want to build a more commercially confident, collaborative and client-focused organisation - breaking down silos, strengthening relationships, creating more opportunities to cross-sell and ensuring our clients experience the full value of Make UK. The role Reporting to the Chief Financial Officer and sitting on the Executive Board, you'll provide strategic commercial leadership while remaining close to the day to day realities of business development and client relationships. You'll lead our Key Account Directors, Key Account Managers and Business Development teams, creating a consistent and disciplined approach to pipeline development, account management and growth. Alongside this, you'll provide strategic leadership to Marketing, ensuring campaigns, events, thought leadership and digital activity are closely aligned to our commercial priorities. You'll work across the organisation to encourage collaboration, create stronger internal referral routes and ensure our teams are confident in identifying opportunities and having meaningful commercial conversations with clients. Develop and deliver Make UK's commercial growth strategy across our commercial businesses. Lead and develop the Business Development and Key Account functions, driving accountability, focus and commercial discipline. Develop strategic account management and pipeline growth, increasing retention, cross selling and client value. Lead the Marketing function and align its activity with wider commercial objectives. Work closely with Business Unit Heads to identify and develop new growth opportunities. Build a more commercially aware and BD confident culture across Make UK. Break down organisational silos and create a genuinely One Team approach to client development. Build strong relationships with senior clients, prospects and strategic partners. Support major bids, pitches and strategic account opportunities. Represent Make UK externally through networking, events, speaking opportunities and thought leadership. Introduce meaningful commercial reporting, KPIs and measurement frameworks. Work closely with Finance to strengthen forecasting and revenue visibility. Coach and influence colleagues at all levels, helping develop stronger relationship building and client engagement skills. About you We're looking for an experienced commercial leader who combines strategic thinking with a hands on approach. You'll have a strong track record of leading commercial, business development or client relationship teams and will be comfortable operating at Executive Board level while remaining close to clients, teams and opportunities. You'll ideally bring experience within the legal, HR, employment, advisory or professional services environment, with a strong understanding of relationship led B2B services. Crucially, you'll also have in house experience within a corporate or blue chip organisation and understand how to influence key accounts, embed best practice and build commercial capability internally. You'll be credible, visible and approachable, with the ability to influence senior leaders and operational teams alike. Collaborative and relationship led Commercially curious Strategic but practical Visible and approachable Solutions focused Proactive and accountable Comfortable challenging the status quo Passionate about innovation and continuous improvement Why Make UK? This is an opportunity to join the Executive Board of a high profile organisation at the heart of UK manufacturing and play a significant role in shaping how we grow and engage with our clients. You'll have the opportunity to influence commercial strategy across a diverse portfolio of services, work alongside experienced leaders across the organisation and make a tangible difference to our commercial performance and culture. With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for manufacturing industry in the UK. Make UK has the close ear of Government and is a trusted provider of essential services for world leading manufacturing companies across the country. Everything we do is designed to inspire British manufacturers to compete, innovate and grow. Make UK staff enjoy a good benefits package and values a diverse workforce and welcomes applications from all sections of the community. Benefits to include, but not limited to: no bank holiday/weekend work, flexible hours, health cover, matched pension contributions up to 8%, and life assurance. We are committed to supporting the Armed Forces Community and we recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation and have pledged to support this by signing up to the Armed Forces Covenant. Our Values at Make UK: Inclusivity & Diversity, Integrity, Innovation, & Collaboration

Venture Capital Business Development Executive, Google Cloud Share Venture Capital Business Development Executive, Google Cloud link Copy link corporate_fare Google place London, UK Advanced Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders;deep expertise in domain. Share Venture Capital Business Development Executive, Google Cloud link Copy link Bachelor's degree or equivalent practical experience. 10 years of experience in VC/PE firms, investment banking, Consulting, Partnerships, or Business Development roles with C-level stakeholders. Experience engaging with, and presenting to, technical stakeholders and executive leaders. Experience with the local startup ecosystem. Experience managing products and technologies within Cloud or SaaS sectors. Preferred qualifications: Experience as Founder in a Chief Officer (CxO) role at a startup in a venture capital (VC) firm. Experience creating and executing on a Go-To-Market strategy in the startups and digital native space. Track record of establishing exectuive relationships with Venture Capitals/startup ecosystem. Ability to engage effectively with executives, paired with the technical literacy required to interact with Chief Technology Officers (CTOs) and technical leaders. About the job Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. About the job Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Lead Google Cloud's partnerships efforts within your designated portfolio of leading Venture Capital firms. Work closely with Google Cloud regional sales leadership and other internal stakeholders to develop ecosystem strategy for the region, and Venture Capital partner-specific strategies. Build and expand long-term relationships with the key partners at assigned Venture Capitals, translating into long-term partnership agreements with Venture Capital firms. Reach out and develop relationships with Venture Capital portfolio companies in coordination with local sales teams and help sales teams prioritize portfolio companies to target. Drive value creation for the portfolio companies through the adoption and usage of Google Cloud services, liaising with various functions internally to address the needs of portfolio companies. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

Minimum qualifications: Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. 10 years of experience as an enterprise architect or equivalent experience in a customer-facing role. Experience in cloud market insights and cloud computing across applications, infrastructure, storage, platforms, or data. Experience engaging with, and presenting to, technical stakeholders and executive leaders. Experience with modern artificial intelligence (AI) paradigms, generative AI, and data technologies, including experience reviewing technical solutions. Preferred qualifications: Experience with structured enterprise architecture practices, hybrid cloud deployments, and on-premise-to-cloud migration deployments and roadmaps. Verticalized knowledge of technology solutions and ability to learn and work with new emerging technologies, methodologies, and solutions in the Cloud/IT technology space. Ability to deliver results and work cross-functionally to position and orchestrate a solution consisting of multiple products. Ability to drive and influence audiences and identify expansion engagements within accounts. Ability to drive and influence GSI audiences, identify expansion engagements within partner accounts, and ensure accelerated agreement velocity with zero partner-delivery escalations on GSI-led delivery mega-agreements. About The Job The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. The Google Cloud Partner Principal Architect role is a hybrid technical and business advisor role. In this role, you will act as a Google Cloud Chief Technology Officer (CTO) for one or more priority Global Systems Integrators (GSIs), embody executive-level qualities, lead the conversation, and direct the execution of the joint business plan by combining both technical goal and business insight. You are the ecosystem peer to Google Cloud's Lead Platform CEs and Principal Architects (PAs). You will own the technical capability, overarching enterprise architecture, and multi-year bets of the GSI tasked with delivering those solutions. Partner Principal Architects partner heavily with the EMEA Partner Development Manager responsible for these GSIs to articulate the true total value of each technical solution and execute impactful engagements across EMEA sub-regions and countries. Operating at the Principal level, you will report directly to the Head of Partner Architecture GSIs and Strategic Partnerships EMEA. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Build a trusted advisory relationship with priority GSIs in EMEA and engage with their EMEA CTOs, lead architects and practice leads to secure multi-year technology bets with Google Cloud. Provide domain expertise around public cloud and enterprise technology, and effectively promote Google Cloud with partners, at conferences, and online. Make recommendations on integration strategies, partner-side enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution for complex GSI mega-agreements. Manage the holistic enterprise architecture relationship with GSI partners by collaborating with Google Cloud Platform CEs, PAs, product management, and technical teams to co-author massive, enterprise-grade replicable assets. Serve as the technical gatekeeper for the most strategic Gemini Enterprise AI funding. Travel to customer sites, conferences, and other related events as required (can vary, on average 50%). Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

About Our Client The University of East London (UEL) is the UK's most socially inclusive university. It is also the University that has delivered both the fastest improvement in graduate employability - meeting and exceeding a large range of more selective institutions - and the greatest growth in active graduate start-ups. Following three consecutive years in the national top 10, in 2026 the University of East London ranked 1st in England for our graduating students' overall positivity. UEL has a furious careers-1st focus to unlock talent across society and create economic and social value that would not otherwise exist. With over 40,000 students from more than 160 nationalities, UEL has a distinctive mission to advance knowledge and transform lives through careers-first education, innovation, enterprise and civic impact. An institution driven by purpose and ambition, the University is entering the next phase of its development through Forward to 2040, building on the success of Vision 2028. This will see UEL develop from a successful London-based university into an increasingly global, digitally enabled education, careers and innovation platform. Our students are at the heart of everything we do, and we are committed to providing an exceptional, inclusive and future-focused educational experience that prepares graduates to succeed in an evolving global economy. Digital transformation will be central to this ambition. UEL intends to build on its sector-leading progress to harness data, artificial intelligence, emerging technologies and digitally enabled operating models to: Transform the student and colleague experience. Strengthen education and graduate outcomes. Accelerate innovation and enterprise. Drive revenue growth and diversification. Improve organisational productivity and resilience. Create new models of careers-led lifelong learning. The Chief Digital Officer will lead this transformation. Role Purpose The University of East London is redefining the purpose of higher education by preparing graduates to thrive in a rapidly changing world. As London's leading careers-first university, we are committed to ensuring every student develops the skills, confidence and networks needed to succeed in the economy of the future while making a positive contribution to society. We are now at a pivotal moment in our institutional journey. Having established a strong track record of performance under Vision 2028 - sector-leading graduate outcomes, a distinctive careers-first proposition and strong financial resilience - the University is now building the foundations of a significantly more ambitious platform: Forward to 2040. Forward to 2040 sets out UEL's intent to evolve from a single London institution into a global, multi-entity group with turnover exceeding £1 billion. The group will span multiple geographies - including established hubs in India, Egypt and the US - and will be built on a modular, marketplace-based education and innovation careers-1st model in which data is both the connective tissue and a primary commercial asset. This inaugural role, will become key in the next transformation of this careers-first, innovation-driven institution that is redefining what a modern university can be. We foster a professional, positive, and inclusive work environment built on shared values of Passion, Inclusion, and Courage. Our ambitions are bold, and we're looking to transform the experience of our students, graduates, employer partners and communities. The Chief Digital Officer is a senior executive role responsible for defining and delivering the Group's enterprise-wide digital strategy. The postholder will lead the University's transition into a digitally enabled, data-driven and globally connected institution, ensuring that technology, data and digital capability are aligned with UEL's academic mission, careers-first strategy and Forward to 2040 ambitions. The Chief Digital Officer will have strategic oversight of the development and commercialisation of the digital product portfolio, user experience, digital platforms, data and analytics, artificial intelligence, enterprise architecture, technology-enabled transformation and cyber resilience. Working across academic schools, professional services, subsidiaries and international partnerships, the postholder will develop a coherent digital ecosystem that enables the Group to operate effectively as a global university group, including driving its revenue growth and diversification to and post £1bllion. Situated within a high performance, continual improvement culture, the post-holder is accountable for developing, effectively implementing and performing against a bold commercial digital strategy. Job Description Key strategic responsibilities Digital Strategy and Institutional Transformation Lead the development and delivery of UEL's digital strategy, aligned to the Forward to 2040 vision and careers-first mission. Drive institution-wide digital transformation and embed digital thinking across the University. Translate strategic priorities into clear digital initiatives, investments, and measurable outcomes. Advise the Vice-Chancellor, Executive Board and Governors on digital opportunities, risks, and performance. Anticipate emerging technology and market trends to support future growth and innovation. Commercial Partnerships and Innovation Develop strategic relationships with technology providers, employers, government, and innovation partners. Identify and deliver opportunities for joint products, services, research, and education initiatives. Support commercial growth through partnerships, investment, and technology-enabled innovation. Represent UEL as a leading voice in digital education, AI, and innovation. Digital Products and Service Innovation Establish a product-led approach to digital services and platforms. Lead multidisciplinary teams to deliver user-focused and outcome-driven solutions. Embed agile delivery methods and continuous improvement practices. Monitor adoption, benefits realisation, and return on investment. Data, Analytics, and Institutional Intelligence Position data as a strategic institutional asset. Develop integrated data, analytics, and reporting capabilities. Strengthen data governance, quality, accessibility, and accountability. Enable evidence-based decision-making through real-time insight and analytics. Promote data literacy and responsible data use across the University. Global Digital Platform Development Lead the development of scalable digital platforms supporting UEL's global ambitions. Ensure consistent systems, services and experiences across campuses and partnerships. Enable seamless engagement throughout the student, partner, and alumni lifecycle. Support the development of new digital business models and revenue opportunities. Digital Student, Learner, and Customer Experience Create a personalised, connected, and high-quality digital experience. Improve end-to-end journeys across recruitment, admissions, learning, support, and careers. Champion user-centred design and service excellence. Measure and continuously improve user satisfaction and engagement. Digital Education and Careers Innovation Drive innovation in teaching, learning, assessment, and curriculum delivery. Support flexible, blended and digitally enabled education models. Enhance UEL's careers-first approach through technology-enabled platforms and services. Develop new digital learning opportunities, professional education, and employer-led programmes. Artificial Intelligence and Emerging Technologies Lead UEL's strategy for AI and emerging technologies. Promote responsible, ethical, and impactful technology adoption. Enhance educational outcomes, operational effectiveness, and decision-making through AI. Build institutional capability and confidence in emerging technologies. Position UEL as a sector leader in inclusive AI innovation. Enterprise Architecture, Systems, and Integration Provide strategic leadership for enterprise architecture and technology integration. Simplify and modernise the technology landscape. Ensure systems are secure, scalable, interoperable and aligned to University priorities. Establish effective governance for technology investment and lifecycle management. Cybersecurity, Resilience and Trust Provide executive leadership for cybersecurity and digital resilience. Ensure robust protection of systems, services, and data. Maintain compliance with legal, regulatory and sector requirements. Strengthen organisational preparedness for cyber threats and service disruption. Provide clear oversight and reporting of digital and cyber risk. Operating Model, Productivity and Service Transformation Drive organisational effectiveness through technology-enabled transformation. Simplify processes and improve service quality across academic and professional services. Increase productivity through automation, digital tools, and improved ways of working. Ensure digital investments deliver measurable benefits and long-term sustainability. Leadership, Culture and Capability Contribute fully to the collective leadership of UEL as a member of the University Executive Board. Lead a high-performing digital, data and technology function. Attract, develop, and retain exceptional talent. Foster a culture of innovation, collaboration, and continuous improvement. Build digital capability and confidence across the University. Champion inclusive transformation and values-led leaders. The Successful Applicant Essential Experience . click apply for full job details

Welcome to North Somerset Council's Web Recruitment page where you will find details of our current vacancies. If you experience any issues completing your application, or require any adjustments to the recruitment process, please call the Human Resources Team on or email . To advertise on this page, please contact Human Resources. work_outline Basis Full time Job profile for Customer Services Officer Customer Services Officer Weston-super-Mare 23/09/2026 The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Job details Salary Level 8:- £39,152 - £41,771 per annum Contractual hours 37 Basis Full time Package Permanent contract - 27 days annual leave per annum, rising to 32 days per annum after 5 years' service Job category/type Customer Services Date posted 11/09/2026 Job reference CSDA0248 Attachments Customer Services Officer - CSDA0248 - Job Description.pdf Job description About us. North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community. The role. We're looking for an experienced Customer Services professional to join our Customer Services team who are responsible for building a customer-focused culture within North Somerset Council. This is a senior role where you will take the lead on customer service issues within the council. We have oversight of all complaints and feedback received by the council, including social services. The team are responsible for developing and evolving customer service strategies, policies and procedures, and promoting excellent customer service across the council. The team manage escalated complaints on behalf of the Chief Executive, Councillors, MPs and build a relationship with the Local Government and Social Care Ombudsman. We also develop training courses and deliver training to the organisation to raise standards. Key responsibilities: Dealing with escalated customer complaints and feedback, ensuring that issues are resolved satisfactorily using our case management system. Taking a lead role in the resolution of customer complaints received by the Chief Executive, Councillors and MPs, and analysing and presenting customer service information and data. Building and maintaining a good relationship with the Local Government and Social Care Ombudsman, responding to their requests quickly and efficiently. Promoting excellent standards of customer care across the council, through engagement with and providing advice to officers. Development and delivery of training designed to improve the customer experience. Recording and monitoring customer feedback and overseeing the wider recording and monitoring of complaints in all directorates. Work style. At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated. This role falls into the category of Mobile/Field Worker which means you can expect to work in the following way: 0-1 day in the office. Includes field workers who primarily work remotely. Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go. About you. We are looking for a passionate customer service professional who possesses the following skills and experience: You will: Have excellent customer service skills, experience and knowledge. Be able to understand complex complaints and write clear responses in plain English. Be experienced at delivering training over Teams and ideally face to face. Be experienced at dealing with senior people such as our Chief Executive, Directors, senior officers, councillors, MPs and the ombudsman. Experience of dealing with complex issues over the phone with customers. Experienced at collating complex data and presenting appropriately for different audiences. What we offer. At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer: Competitive salary and benefits. Flexible working arrangements. Local Government Pension. Opportunities for professional development. Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums. Opportunity to purchase up to an additional 10 days annual leave each year. Dedicated in house Wellbeing Team. Salary sacrifice Cycle to Work and Electric Vehicle schemes. Further details of our excellent rewards package can be found in our Benefits booklet . Contact information. For further information about the role, please contact Simone Woolley, Customer and Digital Services Manager at Important information. As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role. Interview Date: 01 and 02 October 2026. Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role. Equal opportunities. At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment. We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.

Location: Ideally Midlands, London or Bristol, with a minimum of two days per week at a Make UK location and regular travel Competitive salaries and excellent benefits including up to one day's paid leave each year to undertake volunteering opportunities The Manufacturers' Organisation Make UK At Make UK, we represent and champion the interests of UK manufacturing, supporting businesses through a broad range of commercial services, expertise and partnerships. We're now looking for an exceptional Commercial Director to join our Executive Board and lead the next phase of our commercial growth. This is a high-profile leadership role with real scope to make an impact. You'll be responsible for shaping and delivering Make UK's commercial growth strategy, bringing together Business Development, Key Accounts and Marketing, while working closely with leaders across our HR & Legal, HR Consultancy, Environment, Health & Safety, Membership, Partnerships & Events and wider Make Group businesses. We want to build a more commercially confident, collaborative and client-focused organisation - breaking down silos, strengthening relationships, creating more opportunities to cross-sell and ensuring our clients experience the full value of Make UK. The role Reporting to the Chief Financial Officer and sitting on the Executive Board, you'll provide strategic commercial leadership while remaining close to the day to day realities of business development and client relationships. You'll lead our Key Account Directors, Key Account Managers and Business Development teams, creating a consistent and disciplined approach to pipeline development, account management and growth. Alongside this, you'll provide strategic leadership to Marketing, ensuring campaigns, events, thought leadership and digital activity are closely aligned to our commercial priorities. You'll work across the organisation to encourage collaboration, create stronger internal referral routes and ensure our teams are confident in identifying opportunities and having meaningful commercial conversations with clients. Develop and deliver Make UK's commercial growth strategy across our commercial businesses. Lead and develop the Business Development and Key Account functions, driving accountability, focus and commercial discipline. Develop strategic account management and pipeline growth, increasing retention, cross selling and client value. Lead the Marketing function and align its activity with wider commercial objectives. Work closely with Business Unit Heads to identify and develop new growth opportunities. Build a more commercially aware and BD confident culture across Make UK. Break down organisational silos and create a genuinely One Team approach to client development. Build strong relationships with senior clients, prospects and strategic partners. Support major bids, pitches and strategic account opportunities. Represent Make UK externally through networking, events, speaking opportunities and thought leadership. Introduce meaningful commercial reporting, KPIs and measurement frameworks. Work closely with Finance to strengthen forecasting and revenue visibility. Coach and influence colleagues at all levels, helping develop stronger relationship building and client engagement skills. About you We're looking for an experienced commercial leader who combines strategic thinking with a hands on approach. You'll have a strong track record of leading commercial, business development or client relationship teams and will be comfortable operating at Executive Board level while remaining close to clients, teams and opportunities. You'll ideally bring experience within the legal, HR, employment, advisory or professional services environment, with a strong understanding of relationship led B2B services. Crucially, you'll also have in house experience within a corporate or blue chip organisation and understand how to influence key accounts, embed best practice and build commercial capability internally. You'll be credible, visible and approachable, with the ability to influence senior leaders and operational teams alike. Collaborative and relationship led Commercially curious Strategic but practical Visible and approachable Solutions focused Proactive and accountable Comfortable challenging the status quo Passionate about innovation and continuous improvement Why Make UK? This is an opportunity to join the Executive Board of a high profile organisation at the heart of UK manufacturing and play a significant role in shaping how we grow and engage with our clients. You'll have the opportunity to influence commercial strategy across a diverse portfolio of services, work alongside experienced leaders across the organisation and make a tangible difference to our commercial performance and culture. With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for manufacturing industry in the UK. Make UK has the close ear of Government and is a trusted provider of essential services for world leading manufacturing companies across the country. Everything we do is designed to inspire British manufacturers to compete, innovate and grow. Make UK staff enjoy a good benefits package and values a diverse workforce and welcomes applications from all sections of the community. Benefits to include, but not limited to: no bank holiday/weekend work, flexible hours, health cover, matched pension contributions up to 8%, and life assurance. We are committed to supporting the Armed Forces Community and we recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation and have pledged to support this by signing up to the Armed Forces Covenant. Our Values at Make UK: Inclusivity & Diversity, Integrity, Innovation, & Collaboration

CAIO Professional Services Chief Artificial Intelligence Officer (CAIO) 'the whirlwind of AI' Looking to Increase Salary & Responsibility in 2026 . This role is being readvertised, as the organisation seeks a profile whom can address & contemplate, both Governance & Compliance with the EU AI Act. Discussions in the range £325k to £350k base (+ upside) with benefits & remote working UK / EMEA. Applications are welcomed from seasoned CIO's CDO's CTO's IT Directors, CISO's. COO's with Digital Transformation implementation experience are also of interest. We are seeking a Chief Artificial Intelligence Officer (CAIO), an executive role within this Professional Services Organisation, to oversee, the development, strategy, and implementation of AI technologies. This is a new role, emerging as a response to the growing importance of AI in this business: internal change management & client-side (disintermediation). We are looking for a skilled profile, with experience around or towards: AI - Supply Chain - Product Lifecycle - Data Analytics - CX (AI Driven) Gen AI, LLM's & AI Frameworks AI - Cross Functional Collaboration Managing Internal & Client-Side change (Work Breakdown Structure) The CAIO will use previous learning and commercial acumen - to achieve the new strategic objectives, whilst mitigating operational risks - investigating: AI - The Learning Gap AI - Build-Buy Options AI - Investment Considerations AI - The Complexity of Integration In crafting and executing the AI vision, you will hold responsibility for: Strategic Leadership, Technology Oversight, Team Management, Advocacy and Education, Ethics, Governance and Compliance, Budget (Capacity & Capability). Consequently, you will need to be able to assure a unique blend of technical expertise, strategic vision, leadership, and ethical insight to deliver AI initiatives. This oversight will help to deliver: Localized Exploitation, Internal Integration, BPR, Business Network Redesign, Business Scope Redefinition. With an experimental mindset, you may hold valuable experience gained from: Manufacturing, Management Consulting, Police or Agency Disciplines (AI). Sector experience: Management Consulting, Manufacturing, B2C, Police or Agency. Desirables: Languages, First Degree, Consulting, Matrix Operations, IT Literacy. Applicants - please provide a CV which adequately describes your background, together with details which contextualise and evidences, your leadership claims, experiences, and readiness, for this critical leadership role. Evestigio Ltd operates Executive Search & Live-File (Candidate Retained)

Chief Operating Officer (COO) The Opportunity Chief Operating Officer (COO) Global Technology Transforming Scale. Creating Advantage. Leading What Comes Next. Base £350k-£420k + LTIP + Car Allowance + Executive Benefits We are looking for an accomplished C-Suite leader for appointment as Chief Operating Officer (COO) within a highly successful international Technology organisation. Operating globally, with significant revenues, the business possesses considerable scale, brand strength, technology, data and intellectual capital. It is also operating in an environment being reshaped by Artificial Intelligence, global trade, geopolitical complexity, changing customer behaviours and accelerating competitive disruption . The next stage of growth requires more than operational management. It requires Constant Transformation. Working alongside the CEO and Executive Leadership Team, the COO will translate corporate ambition into an increasingly agile, AI-enabled and commercially responsive global operating model . Central to the mandate will be Environment, Vision & Resource (EVR) planning - understanding the changing environment; helping define the vision required to succeed within it; and aligning people, capital, technology and organisational capability accordingly. The appointment will lead across Business Transformation • AI Adoption • Change Management • Operational Efficiency • Marketing Mix • Sales & Business Development • HR & Workplace • Global Operations • Supply Chain • CSR • ESG Sustainability . AI will be an important component of the mandate - extending adoption across the enterprise and determining where technology can create the greatest combination of productivity, customer value, revenue growth and competitive advantage . We are seeking an established COO, Divisional CEO, President, Managing Director or comparable C-Suite executive able to evidence strategic and transformation leadership, commercial acumen, AI & digital fluency, resource planning, operational excellence and the Leadership confidence to make considered decisions amid ambiguity. Other suitable profile titles of interest, would include: CAIO, CIO, CTO. The organisation already possesses the resources required to succeed. The COO's responsibility will be to ensure they remain configured for the environment that is coming - rather than the environment that created yesterday's success. We will require a Leadership CV or concise resume for this role please. How to Apply If you possess the scale of ambition and leadership pedigree required for this high-profile mandate, please submit your CV detailing your relevant P&L experience to our Executive Search Team . Evestigio Ltd operates Executive Search & Live-File (Candidate Retained).

University of East London seeks a Chief Digital Officer to lead a bold, data-driven digital strategy across a global university group. You will shape AI-enabled platforms, data governance and user experiences, partnering with academic and professional services to transform education, research and employability. Based in London Docklands, you will direct enterprise architecture, cyber resilience and cross-border collaboration with international subsidiaries to deliver measurable growth and

Global Head of Communications and Marketing We are seeking a strategic and hands-on communications leader to shape the global profile of an international heritage charity and its commercial work. Position: Global Head of Communications and Marketing Location: Home-based in the UK, with frequent travel to London and international travel as required Salary: £52,000 to £65,000 per annum, depending on experience Hours: Full-time Closing Date: 4 October 2026 The closing date may be brought forward if a high volume of applications is received. About the Role This is an influential leadership role responsible for developing and delivering a global communications and marketing strategy across multiple countries, audiences and channels. Reporting to the Chief Operating Officer, you will help position the organisation as a leading heritage charity, a trusted partner for commercial collaborations and a powerful advocate for artisans and cultural heritage. Combining strategic leadership with practical delivery, you will oversee brand, marketing, media relations, digital communications, thought leadership and internal communications. You will also lead a fully remote communications team and work closely with creative, commercial, fundraising and country teams. Key responsibilities include: Developing and delivering a multi-year global communications and marketing strategy Strengthening the organisation's brand and reputation across commercial, philanthropic and public audiences Leading global media relations, public affairs and crisis communications Overseeing digital channels, content, newsletters and audience engagement Supporting the promotion of artisan collections, exhibitions and commercial partnerships Developing communications that support fundraising, philanthropy and donor engagement Creating consistent global messaging, brand standards and approval processes Supporting major events, launches and external speaking opportunities Leading, developing and setting clear expectations for the communications team Managing budgets, performance measures and communications reporting About You You will be a highly capable and collaborative communications leader who can combine strategic judgement with creativity, organisation and attention to detail. You will bring: Significant senior-level communications, marketing or corporate affairs experience Experience developing organisation-wide communications strategies A strong background in brand, reputation and media relations Digital communications, content and audience engagement expertise Experience leading and developing communications teams Exceptional writing, editing and storytelling skills Confidence advising senior leaders and supporting high-profile stakeholders Experience working across multiple countries, regions or cultures Experience within cultural heritage, arts, luxury, creative industries or international development would be particularly valuable. Applications are welcomed from candidates qualified through experience. About the Organisation The organisation is an international charity supporting artisans and communities to protect and revitalise cultural heritage. Working across several countries, it provides training, healthcare, education and access to international markets. Through its charitable and commercial activity, the organisation helps artisans generate sustainable incomes while preserving traditional skills, historic places and cultural identity. Other roles you may have experience of could include Head of Communications, Head of Marketing, Director of Communications, Global Communications Director, Brand and Communications Director, Head of Corporate Affairs, Head of External Affairs or Marketing and Communications Director. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.

Cazoo, is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers. At Cazoo, you'll be part of a team that's revolutionising the way people buy and sell cars. If you're ready to drive your career forward in a dynamic, fast-paced environment, Cazoo is the place for you. Join us and be a part of shaping the future of automotive retail! We are looking for Head of Product B2B Reports To: Chief Product Officer Contract Type: Permanent Location: Richmond UK, Hybrid About the role: The Head of B2B Product will lead the dealer side of the Cazoo marketplace, reporting into the CPO and taking ownership of our B2B product strategy and team. The role centres on Dealer Centre, our dealer-facing platform, alongside dealer retention, lead quality, sales attribution and self-serve monetisation. This person will be responsible for moving the team beyond simply delivering requirements and towards understanding dealer problems, shaping a compelling product vision and driving measurable customer and commercial outcomes. You'll work closely with dealers of different sizes, Commercial, Engineering and Design to understand customer needs, define priorities and make clear product trade-offs. Key areas of ownership include: Defining and delivering the vision for Dealer Centre as the daily performance platform dealers rely on to understand and grow their business with Cazoo. Making Cazoo's value more visible through sales attribution, lead performance, benchmarking and market insight. Improving dealer retention through stronger onboarding, packaging, insight and performance visibility. Shaping our approach to DMS, stock-feed and data partners across the automotive ecosystem. Driving self-serve growth through package upgrades, increased stock penetration and visibility products. Leading and developing the B2B Product team, creating clarity, alignment and accountability around priorities. Building a culture of experimentation, continuous learning and evidence-based product delivery. This is a lean environment with limited layers and significant personal ownership, so the role requires someone comfortable combining strategic thinking with pragmatism and pace. Success in the first year would mean Dealer Centre becoming a platform dealers rely on regularly, sales teams having clear data that proves Cazoo's value, measurable improvements in dealer retention, and self-serve revenue starting to grow. What we ideally looking for; Strong product leadership experience in B2B SaaS or a two-sided marketplace, ideally where the health of the supply side, seller, partner or merchant ecosystem is critical to the business. Strong commercial instincts and the ability to turn customer, dealer and sales insight into clear product priorities. Clear evidence of delivering measurable outcomes such as revenue, retention, adoption, engagement or customer growth, rather than simply shipping features. Strong grounding in both quantitative and qualitative product discovery, balanced with pragmatism and pace. The ability to deliver immediate improvements while also building towards a coherent long-term product vision and platform. Experience working with third-party integrations, data providers or external partnerships outside your direct control. Confidence working with and challenging senior stakeholders across Commercial, Engineering and Design. Comfort operating in a challenger environment, making bold product decisions with imperfect information and finding differentiated ways to compete against established incumbents. Experience leading and developing Product people, ideally having already line-managed a small Product team. Strong enough technical understanding to operate effectively around areas such as APIs, data integrations, dealer systems and product analytics, while remaining fundamentally a Product leader. Perks & Benefits Here's how we back you: Financials We offer an annual bonus scheme or commission plans for our Commercial team. We more than match your commitment to your pension, so when you contribute 6% , we put in 9%, taking your total up to 15% of your base salary. Quarterly value-led awards with generous cash prizes. Referral Bonus: Recommend a colleague, get £2,000. Work-Life 25 days (plus bank holidays) Hybrid role, two days a week based in our Richmond office Family Enhanced leave after 6 months of service: Maternity/Pregnant Parent Leave: 20 weeks at 100% pay,. Paternity/Non-birth Parent Leave: 12 weeks at 100% pay. Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you. Health & Peace of Mind Comprehensive cover so you (and your favourite people) have the care you need. AXA Private Healthcare: High-level coverage for you, partners, and dependents-including pre-existing conditions. Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care. Private GP: 24/7 digital access via Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life Life Assurance: 4x basic salary covered by Unum. Specialist Support: Free counseling and menopause/fertility support via Peppy. Your Growth We hired you for your talent, and we're committed to helping you expand it. Learning budget and continuous development opportunities. Every manager has a dedicated budget for your specific role development. The Extras Company issued laptop. : Discounts at over 30,000 retailers and entertainment venues. Annual conference with top tier industry guest speakers. Past guests include names like Matthew Syed and Damian Hughes. Whether it's our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style. Free food & drinks in the office. We're proud partners of Brentford FC, and we share the rewards with you. From tickets to matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action. Diversity & Inclusion at Cazoo The best ideas come from people with different backgrounds, experiences and ways of thinking. At Cazoo we are a place where people feel comfortable speaking up, contributing and growing. Bring your perspective. Bring your experience. Be yourself.