London, United Kingdom Posted on 24/03/2026 We provide end-to-end IT solutions and services including Applications services, Data & Analytics services, AI/ML Technologies and Professional services in the UK and EU market. Job Description Location: London, UK Contract: FTC for 12 months or contract inside IR35 Rate/Salary: Submit at best rate in the market; lowest rate will be considered first. Work Mode: 4 days per week from office Role Overview We are seeking an experienced Salesforce Solution Architect to provide architectural leadership within Agile Scrum teams delivering enterprise scale solutions on the Salesforce platform. This role focuses on translating business requirements into scalable, secure, and maintainable technical solutions aligned with Salesforce best practices. Working closely with Product Owners, Business Analysts, Developers, and key stakeholders, you will shape solution design, guide technical delivery, and ensure optimal use of Salesforce capabilities. You will champion the "art of the possible" within Salesforce, prioritising out of the box functionality while ensuring seamless integration across the wider enterprise ecosystem. Key Responsibilities Act as the primary technical design authority within Scrum teams Support backlog refinement, sprint planning, and solution design discussions Assess technical feasibility, define user stories, and identify risks and dependencies Collaborate closely with developers to ensure alignment with architecture and best practices Solution Design & Technical Leadership Design scalable solutions across Sales Cloud, Experience Cloud, and the Salesforce Platform Define architecture patterns for data models, automation (Flow vs Apex), integrations, and security Provide hands on technical guidance to developers, admins, and integration teams Produce architecture artefacts including solution diagrams, data models, and integration flows Platform Expertise Advise teams on Salesforce capabilities and best practices Promote declarative, out of the box solutions over custom development where appropriate Guide the use of Flow, Apex, Lightning Web Components, Platform Events, and APIs Ensure compliance with platform limits, performance standards, and governance Integration & Ecosystem Alignment Define and validate integration patterns using REST/SOAP APIs, events, and middleware (e.g., MuleSoft) Ensure robust data flows, ownership models, and system interoperability Align Salesforce solutions with enterprise architecture standards Governance & Quality Assurance Conduct design reviews to ensure scalability, maintainability, and security Identify and mitigate technical risks early in the delivery lifecycle Maintain high standards of documentation, testing, and overall technical quality Stakeholder Engagement Act as a trusted advisor to business and technical stakeholders Communicate complex technical concepts clearly to diverse audiences Provide balanced recommendations considering business value, technical feasibility, and sustainability Required Skills & Experience Strong knowledge of Sales Cloud, Experience Cloud, and the Salesforce Platform Hands on experience with Flow, Apex, Lightning Web Components, and data modelling Proven ability to design solutions within Salesforce governor limits Experience with API led and event driven architectures Strong understanding of REST/SOAP APIs and middleware platforms (e.g., MuleSoft) Solid knowledge of Salesforce data architecture Agile Delivery Experience working in Agile Scrum environments Strong involvement in backlog refinement, sprint planning, and user story definition Ability to collaborate effectively with cross functional teams Leadership & Communication Excellent stakeholder management and communication skills Ability to influence technical decisions without direct authority Strong analytical and problem solving capabilities Desirable Qualifications Salesforce Certified Application Architect or System Architect Additional certifications such as Platform Developer, Integration Architecture Designer, or Data Architecture Designer Experience delivering complex Salesforce transformations or multi system integrations Success Criteria Delivery of scalable, secure, and high quality Salesforce solutions Strong alignment with Salesforce best practices and enterprise architecture Effective collaboration across product, engineering, and architecture teams Reduced technical risk and improved long term platform sustainability
Aug 29, 2026
Full time
London, United Kingdom Posted on 24/03/2026 We provide end-to-end IT solutions and services including Applications services, Data & Analytics services, AI/ML Technologies and Professional services in the UK and EU market. Job Description Location: London, UK Contract: FTC for 12 months or contract inside IR35 Rate/Salary: Submit at best rate in the market; lowest rate will be considered first. Work Mode: 4 days per week from office Role Overview We are seeking an experienced Salesforce Solution Architect to provide architectural leadership within Agile Scrum teams delivering enterprise scale solutions on the Salesforce platform. This role focuses on translating business requirements into scalable, secure, and maintainable technical solutions aligned with Salesforce best practices. Working closely with Product Owners, Business Analysts, Developers, and key stakeholders, you will shape solution design, guide technical delivery, and ensure optimal use of Salesforce capabilities. You will champion the "art of the possible" within Salesforce, prioritising out of the box functionality while ensuring seamless integration across the wider enterprise ecosystem. Key Responsibilities Act as the primary technical design authority within Scrum teams Support backlog refinement, sprint planning, and solution design discussions Assess technical feasibility, define user stories, and identify risks and dependencies Collaborate closely with developers to ensure alignment with architecture and best practices Solution Design & Technical Leadership Design scalable solutions across Sales Cloud, Experience Cloud, and the Salesforce Platform Define architecture patterns for data models, automation (Flow vs Apex), integrations, and security Provide hands on technical guidance to developers, admins, and integration teams Produce architecture artefacts including solution diagrams, data models, and integration flows Platform Expertise Advise teams on Salesforce capabilities and best practices Promote declarative, out of the box solutions over custom development where appropriate Guide the use of Flow, Apex, Lightning Web Components, Platform Events, and APIs Ensure compliance with platform limits, performance standards, and governance Integration & Ecosystem Alignment Define and validate integration patterns using REST/SOAP APIs, events, and middleware (e.g., MuleSoft) Ensure robust data flows, ownership models, and system interoperability Align Salesforce solutions with enterprise architecture standards Governance & Quality Assurance Conduct design reviews to ensure scalability, maintainability, and security Identify and mitigate technical risks early in the delivery lifecycle Maintain high standards of documentation, testing, and overall technical quality Stakeholder Engagement Act as a trusted advisor to business and technical stakeholders Communicate complex technical concepts clearly to diverse audiences Provide balanced recommendations considering business value, technical feasibility, and sustainability Required Skills & Experience Strong knowledge of Sales Cloud, Experience Cloud, and the Salesforce Platform Hands on experience with Flow, Apex, Lightning Web Components, and data modelling Proven ability to design solutions within Salesforce governor limits Experience with API led and event driven architectures Strong understanding of REST/SOAP APIs and middleware platforms (e.g., MuleSoft) Solid knowledge of Salesforce data architecture Agile Delivery Experience working in Agile Scrum environments Strong involvement in backlog refinement, sprint planning, and user story definition Ability to collaborate effectively with cross functional teams Leadership & Communication Excellent stakeholder management and communication skills Ability to influence technical decisions without direct authority Strong analytical and problem solving capabilities Desirable Qualifications Salesforce Certified Application Architect or System Architect Additional certifications such as Platform Developer, Integration Architecture Designer, or Data Architecture Designer Experience delivering complex Salesforce transformations or multi system integrations Success Criteria Delivery of scalable, secure, and high quality Salesforce solutions Strong alignment with Salesforce best practices and enterprise architecture Effective collaboration across product, engineering, and architecture teams Reduced technical risk and improved long term platform sustainability
Senior Salesforce Engineer £80k Exalto Consulting is recruiting a Senior Salesforce Engineer for an established organisation undergoing continued digital transformation. This is a hands-on engineering role within a collaborative, cross-functional team. You will design, develop and improve Salesforce solutions that support important business services and processes click apply for full job details
Aug 29, 2026
Full time
Senior Salesforce Engineer £80k Exalto Consulting is recruiting a Senior Salesforce Engineer for an established organisation undergoing continued digital transformation. This is a hands-on engineering role within a collaborative, cross-functional team. You will design, develop and improve Salesforce solutions that support important business services and processes click apply for full job details
Job Description: Design, build and maintain Salesforce solutions within software development and engineering, collaborating with cross-functional teams to deliver, test and support reliable systems. £350.00 - £400.00 / day Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supp click apply for full job details
Aug 28, 2026
Full time
Job Description: Design, build and maintain Salesforce solutions within software development and engineering, collaborating with cross-functional teams to deliver, test and support reliable systems. £350.00 - £400.00 / day Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supp click apply for full job details
Salesforce Developer (Service Cloud) Contract: 6 Months initial with scope for extension to June/July 2027 Day Rate : £500-£550 per day (Outside IR35) Location: South West/ Mostly Remote - occasional onsite for meetings and workshops may be required Client : Well known Financial service company/ Pension provider Start : Late October We are seeking an experienced Salesforce Engineer to support the ongoi click apply for full job details
Aug 27, 2026
Contractor
Salesforce Developer (Service Cloud) Contract: 6 Months initial with scope for extension to June/July 2027 Day Rate : £500-£550 per day (Outside IR35) Location: South West/ Mostly Remote - occasional onsite for meetings and workshops may be required Client : Well known Financial service company/ Pension provider Start : Late October We are seeking an experienced Salesforce Engineer to support the ongoi click apply for full job details
Adecco Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job title: Senior Quality Engineer Location : London (2 days per week onsite Mon & Thu) Contract: 6 months with possible extension Rate : £500 - £550 inside IR35 Key Responsibilities Design, develop, execute, and maintain manual and automated test cases for functional, integration, system, regression, and end-to-end testing. Validate merchant onboarding journeys, our Accept application flows, payment processing, settlements, and terminal management capabilities. Execute testing across web, mobile (iOS & Android), API, and backend systems. Prepare detailed test plans, test scenarios, test cases, and test execution reports. Perform API testing and integration testing across internal and third-party platforms. Support SIT, UAT, FOV (First Occurrence Validation), production releases, and post-release verification activities. Validate business-critical payment processing and settlement workflows. Perform data validation, reconciliation, and operational testing to ensure end-to-end integrity. Identify, log, track, and verify defects through to closure using Jira or equivalent tools. Collaborate with developers and engineers to improve quality and test coverage throughout the software development lifecycle. Support CI/CD pipelines and contribute to continuous testing practices. Participate in incident investigations, root cause analysis, and post-release reviews. Ensure adherence to our security, governance, risk, and compliance requirements. Participate actively in Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Skills & Technologies Testing & Quality Assurance Functional Testing System Integration Testing (SIT) User Acceptance Testing (UAT) End-to-End Testing Regression Testing Mobile Application Testing API Testing Production Verification / FOV Testing Defect Management & Root Cause Analysis Test Planning & Test Execution Automation & Tools Selenium Playwright (essential) Postman REST API Testing JMeter / Performance Testing Jira Xray / Zephyr Technical Skills SQL and Database Testing JSON / REST Services Mobile Testing (iOS & Android) Web Application Testing Test Data Management Log Analysis and Troubleshooting DevOps & Delivery GitHub Git CI/CD Pipelines Jenkins / Azure DevOps (Preferred) Agile / Scrum Methodologies Release Management Processes Domain Knowledge (Highly Preferred) The ideal candidate should have knowledge and experience in the following areas: Merchant Services & Payments Merchant Acquiring Merchant Onboarding Payment Processing Terminal Payments Contactless Payments Merchant Settlement & Reconciliation Payment Operations Payment Lifecycle Management Merchant Platforms Merchant Portal Salesforce iSnap Terminal Estate Management Customer Onboarding Platforms Card Schemes Strong understanding of: Visa Mastercard Diners Club American Express (Desirable) Including: Authorisation Flows Settlement Processes Merchant Fees & Charges Interchange & Scheme Fees Chargebacks & Disputes Compliance Requirements Key Qualities Expected Ownership & Accountability Proactive Communication Strong Problem-Solving Skills Attention to Detail Collaboration & Teamwork Customer-Focused Mindset Time Management & Prioritisation Continuous Learning & Improvement Ability to work effectively across UK and India-based teams Positive and Professional Attitude Preferred Experience Years of Quality Assurance / Testing experience. Experience within Banking, Financial Services, Payments, or Merchant Acquiring domains. Strong experience testing customer-facing mobile and web applications. Experience with card payments, merchant onboarding, and acquiring platforms. Experience supporting production releases, FOV testing, and incident investigations. Exposure to third-party payment providers is advantageous. Experience working within large-scale Agile delivery environments. Adecco Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Aug 26, 2026
Full time
Adecco Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job title: Senior Quality Engineer Location : London (2 days per week onsite Mon & Thu) Contract: 6 months with possible extension Rate : £500 - £550 inside IR35 Key Responsibilities Design, develop, execute, and maintain manual and automated test cases for functional, integration, system, regression, and end-to-end testing. Validate merchant onboarding journeys, our Accept application flows, payment processing, settlements, and terminal management capabilities. Execute testing across web, mobile (iOS & Android), API, and backend systems. Prepare detailed test plans, test scenarios, test cases, and test execution reports. Perform API testing and integration testing across internal and third-party platforms. Support SIT, UAT, FOV (First Occurrence Validation), production releases, and post-release verification activities. Validate business-critical payment processing and settlement workflows. Perform data validation, reconciliation, and operational testing to ensure end-to-end integrity. Identify, log, track, and verify defects through to closure using Jira or equivalent tools. Collaborate with developers and engineers to improve quality and test coverage throughout the software development lifecycle. Support CI/CD pipelines and contribute to continuous testing practices. Participate in incident investigations, root cause analysis, and post-release reviews. Ensure adherence to our security, governance, risk, and compliance requirements. Participate actively in Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Skills & Technologies Testing & Quality Assurance Functional Testing System Integration Testing (SIT) User Acceptance Testing (UAT) End-to-End Testing Regression Testing Mobile Application Testing API Testing Production Verification / FOV Testing Defect Management & Root Cause Analysis Test Planning & Test Execution Automation & Tools Selenium Playwright (essential) Postman REST API Testing JMeter / Performance Testing Jira Xray / Zephyr Technical Skills SQL and Database Testing JSON / REST Services Mobile Testing (iOS & Android) Web Application Testing Test Data Management Log Analysis and Troubleshooting DevOps & Delivery GitHub Git CI/CD Pipelines Jenkins / Azure DevOps (Preferred) Agile / Scrum Methodologies Release Management Processes Domain Knowledge (Highly Preferred) The ideal candidate should have knowledge and experience in the following areas: Merchant Services & Payments Merchant Acquiring Merchant Onboarding Payment Processing Terminal Payments Contactless Payments Merchant Settlement & Reconciliation Payment Operations Payment Lifecycle Management Merchant Platforms Merchant Portal Salesforce iSnap Terminal Estate Management Customer Onboarding Platforms Card Schemes Strong understanding of: Visa Mastercard Diners Club American Express (Desirable) Including: Authorisation Flows Settlement Processes Merchant Fees & Charges Interchange & Scheme Fees Chargebacks & Disputes Compliance Requirements Key Qualities Expected Ownership & Accountability Proactive Communication Strong Problem-Solving Skills Attention to Detail Collaboration & Teamwork Customer-Focused Mindset Time Management & Prioritisation Continuous Learning & Improvement Ability to work effectively across UK and India-based teams Positive and Professional Attitude Preferred Experience Years of Quality Assurance / Testing experience. Experience within Banking, Financial Services, Payments, or Merchant Acquiring domains. Strong experience testing customer-facing mobile and web applications. Experience with card payments, merchant onboarding, and acquiring platforms. Experience supporting production releases, FOV testing, and incident investigations. Exposure to third-party payment providers is advantageous. Experience working within large-scale Agile delivery environments. Adecco Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Technical Support Lead Location: Windsor - 5 Days On-Site Salary: 35-45k + Benefits Type: Permanent No Sponsorship Available Role Overview: We are a fast-growing B2B lending business providing funding solutions to UK businesses. As the organisation scales, operational systems, service management, reporting, AI-enabled workflows and technology support are becoming increasingly important. This is an opportunity to become the operational owner of a core CRM and lending platform that supports sales, underwriting, operations, broker management and customer servicing. Working directly with the CTO, you will coordinate technology projects, manage application enhancements, oversee testing and releases, manage suppliers and support the rollout of next-generation AI applications. The CTO owns the technology vision, architecture, roadmap and AI transformation. You will own the successful operational delivery of the organisation's business applications. The Ideal Candidate: We're looking for an ambitious technology professional with approximately 2-4 years' commercial experience who wants to develop a career in application management, technology delivery and business systems. You will have experience supporting, improving or delivering a business-critical CRM or operational platform. Relevant backgrounds could include: Application Support Analyst CRM Application Analyst Business Systems Analyst Technology Operations Analyst Technical Project Coordinator Technical Business Analyst Junior Product Owner QA/Test Analyst You may have gained your experience within fintech, SaaS, financial services, software or technology consulting, working alongside developers, suppliers and business users. Experience with CRM or business applications such as Microsoft Dynamics, Salesforce, HubSpot, Zoho CRM, ServiceNow, (url removed), Jira, Microsoft Business Central or similar enterprise platforms would be beneficial. You won't need to be a senior developer, but you should understand software development principles and be comfortable working with APIs, SQL, JSON and modern web applications. This is not a traditional IT Support or Infrastructure Engineer position. We are looking for someone who wants to own business applications, coordinate technology delivery and become the operational lead for the application estate. Key Responsibilities: CRM & Application Management Take operational ownership of the organisation's core CRM and lending platform, including: Day-to-day platform management and support. Gathering and prioritising business requirements. Coordinating developers and third-party suppliers. Managing application enhancements and releases. Coordinating User Acceptance Testing (UAT). Maintaining application documentation. Monitoring data quality and platform performance. Supporting business users. Identifying opportunities to improve workflows, automation and efficiency. Technology Project Delivery Support the CTO with the delivery of technology projects, including: Coordinating projects from initiation through to implementation. Gathering and documenting business requirements. Producing user stories and acceptance criteria. Coordinating developers and technology suppliers. Managing project plans, timelines, risks and dependencies. Communicating progress to stakeholders. Ensuring successful implementation and adoption. Technology Service Management: Manage technology service activity across the business, including: Managing technology requests. Coordinating supplier activity. Tracking development work. Managing incidents and change requests. Monitoring service levels. Producing operational reporting. Driving continual service improvement. Technology Support: Provide first-line technology support for approximately 50 office-based employees alongside a managed IT provider. Responsibilities include: Supporting users with day-to-day technology issues. Managing Microsoft 365 accounts and access. Coordinating technology requirements for new starters. Liaising with the managed IT provider. Escalating infrastructure issues where required. Quality Assurance & UAT: Coordinate testing across business applications, including: Creating test plans. Coordinating UAT. Tracking defects. Supporting regression testing. Coordinating production releases. Ensuring solutions meet business requirements before deployment. AI & Automation: Support the CTO with the rollout of AI applications and wider technology initiatives. You will: Support AI and automation projects. Coordinate testing and operational rollout. Assist with business adoption. Identify opportunities to automate processes. Support continuous improvement of AI-enabled workflows. Skills & Experience: We're looking for someone with: 2-4 years' commercial experience within application support, business systems, software development or technology delivery. Experience supporting or managing a CRM or business-critical operational platform. Experience working alongside developers and technology suppliers. A good understanding of APIs, JSON, SQL and modern web applications. Exposure to JavaScript, TypeScript or Python. Strong communication, organisation and problem-solving skills. The ability to manage multiple priorities simultaneously. A genuine interest in software, AI, automation and emerging technologies. A degree in Computer Science, Software Engineering, Information Technology or a related discipline is preferred. Career Progression: As the organisation grows, the role has the potential to develop across application management, technology operations, systems support, development coordination, service management, reporting, automation and AI. Progression will depend on performance, technical development, business requirements and the future structure of the technology function. Benefits: Company pension scheme. Bonus scheme following successful completion of probation. Gym membership following successful completion of probation. 25 days' annual leave plus bank holidays, increasing with length of service up to 29 days. Company healthcare plan following successful completion of probation. 24/7 counselling support. Childcare salary sacrifice scheme. Parking provided. Enhanced maternity and paternity pay.
Aug 26, 2026
Full time
Technical Support Lead Location: Windsor - 5 Days On-Site Salary: 35-45k + Benefits Type: Permanent No Sponsorship Available Role Overview: We are a fast-growing B2B lending business providing funding solutions to UK businesses. As the organisation scales, operational systems, service management, reporting, AI-enabled workflows and technology support are becoming increasingly important. This is an opportunity to become the operational owner of a core CRM and lending platform that supports sales, underwriting, operations, broker management and customer servicing. Working directly with the CTO, you will coordinate technology projects, manage application enhancements, oversee testing and releases, manage suppliers and support the rollout of next-generation AI applications. The CTO owns the technology vision, architecture, roadmap and AI transformation. You will own the successful operational delivery of the organisation's business applications. The Ideal Candidate: We're looking for an ambitious technology professional with approximately 2-4 years' commercial experience who wants to develop a career in application management, technology delivery and business systems. You will have experience supporting, improving or delivering a business-critical CRM or operational platform. Relevant backgrounds could include: Application Support Analyst CRM Application Analyst Business Systems Analyst Technology Operations Analyst Technical Project Coordinator Technical Business Analyst Junior Product Owner QA/Test Analyst You may have gained your experience within fintech, SaaS, financial services, software or technology consulting, working alongside developers, suppliers and business users. Experience with CRM or business applications such as Microsoft Dynamics, Salesforce, HubSpot, Zoho CRM, ServiceNow, (url removed), Jira, Microsoft Business Central or similar enterprise platforms would be beneficial. You won't need to be a senior developer, but you should understand software development principles and be comfortable working with APIs, SQL, JSON and modern web applications. This is not a traditional IT Support or Infrastructure Engineer position. We are looking for someone who wants to own business applications, coordinate technology delivery and become the operational lead for the application estate. Key Responsibilities: CRM & Application Management Take operational ownership of the organisation's core CRM and lending platform, including: Day-to-day platform management and support. Gathering and prioritising business requirements. Coordinating developers and third-party suppliers. Managing application enhancements and releases. Coordinating User Acceptance Testing (UAT). Maintaining application documentation. Monitoring data quality and platform performance. Supporting business users. Identifying opportunities to improve workflows, automation and efficiency. Technology Project Delivery Support the CTO with the delivery of technology projects, including: Coordinating projects from initiation through to implementation. Gathering and documenting business requirements. Producing user stories and acceptance criteria. Coordinating developers and technology suppliers. Managing project plans, timelines, risks and dependencies. Communicating progress to stakeholders. Ensuring successful implementation and adoption. Technology Service Management: Manage technology service activity across the business, including: Managing technology requests. Coordinating supplier activity. Tracking development work. Managing incidents and change requests. Monitoring service levels. Producing operational reporting. Driving continual service improvement. Technology Support: Provide first-line technology support for approximately 50 office-based employees alongside a managed IT provider. Responsibilities include: Supporting users with day-to-day technology issues. Managing Microsoft 365 accounts and access. Coordinating technology requirements for new starters. Liaising with the managed IT provider. Escalating infrastructure issues where required. Quality Assurance & UAT: Coordinate testing across business applications, including: Creating test plans. Coordinating UAT. Tracking defects. Supporting regression testing. Coordinating production releases. Ensuring solutions meet business requirements before deployment. AI & Automation: Support the CTO with the rollout of AI applications and wider technology initiatives. You will: Support AI and automation projects. Coordinate testing and operational rollout. Assist with business adoption. Identify opportunities to automate processes. Support continuous improvement of AI-enabled workflows. Skills & Experience: We're looking for someone with: 2-4 years' commercial experience within application support, business systems, software development or technology delivery. Experience supporting or managing a CRM or business-critical operational platform. Experience working alongside developers and technology suppliers. A good understanding of APIs, JSON, SQL and modern web applications. Exposure to JavaScript, TypeScript or Python. Strong communication, organisation and problem-solving skills. The ability to manage multiple priorities simultaneously. A genuine interest in software, AI, automation and emerging technologies. A degree in Computer Science, Software Engineering, Information Technology or a related discipline is preferred. Career Progression: As the organisation grows, the role has the potential to develop across application management, technology operations, systems support, development coordination, service management, reporting, automation and AI. Progression will depend on performance, technical development, business requirements and the future structure of the technology function. Benefits: Company pension scheme. Bonus scheme following successful completion of probation. Gym membership following successful completion of probation. 25 days' annual leave plus bank holidays, increasing with length of service up to 29 days. Company healthcare plan following successful completion of probation. 24/7 counselling support. Childcare salary sacrifice scheme. Parking provided. Enhanced maternity and paternity pay.
What You'll Do Versori, Avalara's AI-agentic integration platform, is building its Customer Success function from the ground up - and this is your opportunity to be part of it from day one. As a founding member of the Versori Customer Success team, you won't just be stepping into an established playbook; you'll be helping to write it. This is a rare chance to shape how we engage, retain, and grow customers at a pivotal moment in Versori's journey, with the autonomy to build and establish the processes, frameworks, and team culture that will scale with the business. As a Customer Success Manager, you will own a portfolio of Versori customers - from SaaS platforms building native integration catalogues to mid-market and enterprise businesses solving complex integration challenges - ensuring they realize measurable value from the Versori platform while driving retention and identifying opportunities for expansion. This is a hands on, outcomes driven role where success is defined by your ability to proactively engage customers at scale, manage integration risk effectively, and deliver consistent value across your business. You will work closely with Account Managers and cross functional teams to protect and grow revenue, while building strong customer relationships that drive long term loyalty and platform adoption. As the team grows, you will have the opportunity to influence hiring, onboarding, and the operating model that defines Versori's customer success practice. What Your Responsibilities Will Be Build and maintain strong, proactive engagement across your portfolio, ensuring consistent touchpoints and meaningful interactions that drive retention, workflow adoption, and growth Support high levels of customer retention by identifying integration risks early, managing at risk accounts with clear action plans, and executing "get well" strategies to prevent churn Ensure new customers are successfully onboarded through timely welcome engagements, guiding them from contract signature to their first live workflow, setting a strong foundation for long term platform adoption, working closely with our Implementation Team for project milestones Support and contribute to Quarterly Business Reviews (QBRs) for top accounts, focusing on value realization - including workflows deployed, execution volumes, tenants onboarded - and long term partnership growth Act as a point of escalation for customer issues, responding promptly and coordinating with Versori's delivery, engineering, and leadership teams Maintain accurate and up to date customer records in Salesforce, including health scores, integration risks, and action plans, ensuring strong operational discipline across your accounts Act as the voice of the customer internally, partnering with Versori's Product, Marketing, and Delivery teams to surface integration feedback and shape the product roadmap Build strong stakeholder relationships within customer accounts - particularly with Heads of Engineering, IT leaders, and technical champions - to drive long term advocacy and platform stickiness What You'll Need to be Successful Indepth experience as a Customer Success Manager at Mid Market or Strategic level, ideally within a technical SaaS or integration platform Ability to analyse complex and sometimes conflicting information to identify practical solutions in a fast moving, technical environment Strong communication skills across multiple formats (verbal, written, video, in person), with the ability to translate technical integration concepts into clear business value for both engineering and executive audiences Ability to tailor messaging to different stakeholders - from Heads of Engineering and IT Directors to C suite sponsors Experience managing a high volume book of business with discipline and rigor Proven ability to prioritize and deliver results in a fast paced environment Passion for customer success, particularly within technical SaaS, integration, or developer tooling Familiarity with enterprise systems (ERP, CRM, eCommerce, POS, OMS, etc.) and how integration complexity impacts go live timelines and customer outcomes Experience using Salesforce Familiarity with integration concepts (APIs, OAuth, webhooks, middleware, iPaaS) is a strong plus Avalara is an AI first Company AI is embedded in our workflows, decision making, and products. Success here requires embracing AI as an essential capability. You'll bring experience using AI and AI related technologies, ready to thrive here. You'll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We're defining the relationship between tax and tech. We've already built an industry leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world. We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too. We're An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company - we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
Aug 25, 2026
Full time
What You'll Do Versori, Avalara's AI-agentic integration platform, is building its Customer Success function from the ground up - and this is your opportunity to be part of it from day one. As a founding member of the Versori Customer Success team, you won't just be stepping into an established playbook; you'll be helping to write it. This is a rare chance to shape how we engage, retain, and grow customers at a pivotal moment in Versori's journey, with the autonomy to build and establish the processes, frameworks, and team culture that will scale with the business. As a Customer Success Manager, you will own a portfolio of Versori customers - from SaaS platforms building native integration catalogues to mid-market and enterprise businesses solving complex integration challenges - ensuring they realize measurable value from the Versori platform while driving retention and identifying opportunities for expansion. This is a hands on, outcomes driven role where success is defined by your ability to proactively engage customers at scale, manage integration risk effectively, and deliver consistent value across your business. You will work closely with Account Managers and cross functional teams to protect and grow revenue, while building strong customer relationships that drive long term loyalty and platform adoption. As the team grows, you will have the opportunity to influence hiring, onboarding, and the operating model that defines Versori's customer success practice. What Your Responsibilities Will Be Build and maintain strong, proactive engagement across your portfolio, ensuring consistent touchpoints and meaningful interactions that drive retention, workflow adoption, and growth Support high levels of customer retention by identifying integration risks early, managing at risk accounts with clear action plans, and executing "get well" strategies to prevent churn Ensure new customers are successfully onboarded through timely welcome engagements, guiding them from contract signature to their first live workflow, setting a strong foundation for long term platform adoption, working closely with our Implementation Team for project milestones Support and contribute to Quarterly Business Reviews (QBRs) for top accounts, focusing on value realization - including workflows deployed, execution volumes, tenants onboarded - and long term partnership growth Act as a point of escalation for customer issues, responding promptly and coordinating with Versori's delivery, engineering, and leadership teams Maintain accurate and up to date customer records in Salesforce, including health scores, integration risks, and action plans, ensuring strong operational discipline across your accounts Act as the voice of the customer internally, partnering with Versori's Product, Marketing, and Delivery teams to surface integration feedback and shape the product roadmap Build strong stakeholder relationships within customer accounts - particularly with Heads of Engineering, IT leaders, and technical champions - to drive long term advocacy and platform stickiness What You'll Need to be Successful Indepth experience as a Customer Success Manager at Mid Market or Strategic level, ideally within a technical SaaS or integration platform Ability to analyse complex and sometimes conflicting information to identify practical solutions in a fast moving, technical environment Strong communication skills across multiple formats (verbal, written, video, in person), with the ability to translate technical integration concepts into clear business value for both engineering and executive audiences Ability to tailor messaging to different stakeholders - from Heads of Engineering and IT Directors to C suite sponsors Experience managing a high volume book of business with discipline and rigor Proven ability to prioritize and deliver results in a fast paced environment Passion for customer success, particularly within technical SaaS, integration, or developer tooling Familiarity with enterprise systems (ERP, CRM, eCommerce, POS, OMS, etc.) and how integration complexity impacts go live timelines and customer outcomes Experience using Salesforce Familiarity with integration concepts (APIs, OAuth, webhooks, middleware, iPaaS) is a strong plus Avalara is an AI first Company AI is embedded in our workflows, decision making, and products. Success here requires embracing AI as an essential capability. You'll bring experience using AI and AI related technologies, ready to thrive here. You'll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We're defining the relationship between tax and tech. We've already built an industry leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world. We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too. We're An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company - we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company-from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend. About the Role As the Customer Success Lead you'll lead a team of experienced Customer Success team members across the UK&I region. You'll balance people leadership, strategic direction, and hands-on customer impact - driving excellence in post-sales outcomes and ensuring your team consistently delivers measurable value to customers and the business. You will: Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals. Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices. Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities. Set strategic direction for the team, aligning customer success initiatives with company goals and market trends. Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency. Design and implement repeatable playbooks for renewals, upsells, and adoption; automate workflows and tools to scale team impact. Own the ongoing development and optimization of best practices for Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves. Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums. Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies. Partner with Europe GTM & cross functional leadership to align organizational objectives, drive cross-functional initiatives, and ensure cohesive execution across customer success, sales, and operations teams. Requirements 10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this within UK&I accounts. Demonstrated technical acumen with the ability to upskill and enable the team - fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes. 5+ years of direct people leadership experience - managing CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact. Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios. Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management. Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment). Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes. Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset Bonus: Hands-on with tools (Salesforce, Gong, Sigma, Pylon) and capable of improving data quality, visibility, and usage insights across the team. This role is remote-first, so it can be executed from anywhere within UK&I. If you prefer, you can work from our offices in London and Dublin.
Aug 24, 2026
Full time
About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company-from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend. About the Role As the Customer Success Lead you'll lead a team of experienced Customer Success team members across the UK&I region. You'll balance people leadership, strategic direction, and hands-on customer impact - driving excellence in post-sales outcomes and ensuring your team consistently delivers measurable value to customers and the business. You will: Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals. Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices. Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities. Set strategic direction for the team, aligning customer success initiatives with company goals and market trends. Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency. Design and implement repeatable playbooks for renewals, upsells, and adoption; automate workflows and tools to scale team impact. Own the ongoing development and optimization of best practices for Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves. Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums. Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies. Partner with Europe GTM & cross functional leadership to align organizational objectives, drive cross-functional initiatives, and ensure cohesive execution across customer success, sales, and operations teams. Requirements 10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this within UK&I accounts. Demonstrated technical acumen with the ability to upskill and enable the team - fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes. 5+ years of direct people leadership experience - managing CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact. Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios. Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management. Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment). Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes. Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset Bonus: Hands-on with tools (Salesforce, Gong, Sigma, Pylon) and capable of improving data quality, visibility, and usage insights across the team. This role is remote-first, so it can be executed from anywhere within UK&I. If you prefer, you can work from our offices in London and Dublin.
This company helps revenue teams take ownership and accountability for financial goals through comp plan design guidance, automated commission tracking, and built-in collaboration tools. Industry-leading companies like Cursor, LaunchDarkly, and Zapier trust them to automate the commission tracking and payment process for their go-to-market teams.Contracting with this company means you'll get to solve complex challenges, grow your skills, and contribute to a product that makes a real difference. They're a passionate team that values curiosity, empathy, and inclusivity. If you're excited about working on meaningfulproducts with a collaborative, dynamic team, this is the place for you. You'll be the first point of contact for their customers - responding to inquiries via Intercom with speed and empathy -while also building the self-serve resources that help userssucceed before they ever need to reach out. This role sits at the intersection of reactive support and proactive content creation, directly reducing support volume and improving the customer experience at scale. ABOUT THE ROLE Provide timely, helpful responses to customer inquiries via Intercom, maintaining a high-quality support experience and strong CSAT scores. Troubleshoot product issues and elevate bugs or edge cases to the appropriate internal teams. Create and maintain self-serve resources, including: Fin, our AI support bot Help center articles and FAQs Onboarding guides and product walkthroughs Release notes and feature documentation Identify recurring support themes and proactively address documentation gaps before they lead to tickets. Partner with Product, Engineering, and Customer Success to surface customer feedback and improve workflows. Track and report on support volume trends, resolution times, and self-serve content performance. Thoughtfully use AI tools to reduce manual work and improve efficiency in routine support tasks. Requirements 2+ years of experience in a customer support or customer success role, ideally at a B2B SaaS company Strong written communication skills: clear, warm, and efficient across every customer interaction Experience with Intercom or similar support tools (Zendesk, Front, etc.). Comfort writing user-facing documentation: help articles, onboarding guides, and FAQs. A systematic thinker who can spot patterns and build scalable, self-serve solutions. Strong organization and time management, with the ability to balance reactive support with proactive content work Bonus if you have: Technical curiosity and comfort navigating API documentation or developer-facing tools. Background in compensation, commissions workflows, or revenue operations. Experience creating video walkthroughs or screen recordings (e.g., Loom). Familiarity with Salesforce, HubSpot, or other CRM solutions.
Aug 24, 2026
Full time
This company helps revenue teams take ownership and accountability for financial goals through comp plan design guidance, automated commission tracking, and built-in collaboration tools. Industry-leading companies like Cursor, LaunchDarkly, and Zapier trust them to automate the commission tracking and payment process for their go-to-market teams.Contracting with this company means you'll get to solve complex challenges, grow your skills, and contribute to a product that makes a real difference. They're a passionate team that values curiosity, empathy, and inclusivity. If you're excited about working on meaningfulproducts with a collaborative, dynamic team, this is the place for you. You'll be the first point of contact for their customers - responding to inquiries via Intercom with speed and empathy -while also building the self-serve resources that help userssucceed before they ever need to reach out. This role sits at the intersection of reactive support and proactive content creation, directly reducing support volume and improving the customer experience at scale. ABOUT THE ROLE Provide timely, helpful responses to customer inquiries via Intercom, maintaining a high-quality support experience and strong CSAT scores. Troubleshoot product issues and elevate bugs or edge cases to the appropriate internal teams. Create and maintain self-serve resources, including: Fin, our AI support bot Help center articles and FAQs Onboarding guides and product walkthroughs Release notes and feature documentation Identify recurring support themes and proactively address documentation gaps before they lead to tickets. Partner with Product, Engineering, and Customer Success to surface customer feedback and improve workflows. Track and report on support volume trends, resolution times, and self-serve content performance. Thoughtfully use AI tools to reduce manual work and improve efficiency in routine support tasks. Requirements 2+ years of experience in a customer support or customer success role, ideally at a B2B SaaS company Strong written communication skills: clear, warm, and efficient across every customer interaction Experience with Intercom or similar support tools (Zendesk, Front, etc.). Comfort writing user-facing documentation: help articles, onboarding guides, and FAQs. A systematic thinker who can spot patterns and build scalable, self-serve solutions. Strong organization and time management, with the ability to balance reactive support with proactive content work Bonus if you have: Technical curiosity and comfort navigating API documentation or developer-facing tools. Background in compensation, commissions workflows, or revenue operations. Experience creating video walkthroughs or screen recordings (e.g., Loom). Familiarity with Salesforce, HubSpot, or other CRM solutions.
Business Development Manager Construction/ICP/Utilities Harlow, Essex & Client Locations UK Wide OTE £110,ooo per annum in Year 1 Basic £40k We re looking for an ambitious, results-driven Business Development Manager to join a growing business operating across the construction and built environment sector. This is a field and office-based role focused on winning new work , building strong client relationships and creating a high-quality pipeline of opportunities. You ll own the process from identifying and qualifying prospects through to tender support and contract award. We re looking for someone who thrives on hunting for new business , opening doors and turning opportunities into measurable commercial results. The Role Identify and target new clients, projects, frameworks and sectors that offer genuine growth opportunities. Research upcoming projects through planning, tender and industry sources, as well as your own network. Develop relationships with developers, architects, project managers, main contractors and consultants. Lead client meetings, site visits and capability presentations. Support PQQs, RFPs and ITTs alongside estimating, technical and HSEQ teams. Contribute to bid strategy, pitches and proposals to maximise win rates. Maintain accurate CRM records, forecasts and activity reporting. Monitor competitors and market trends to identify new opportunities. What Success Looks Like We re looking for someone who can hit the ground running . And because we know that the right person needs to earn commission, My Client will pay £1500 GUARANTEED COMMISSION FOR THE FIRST 3 MONTHS. Within the first days, you ll be expected to have established a genuine, qualified pipeline and be actively engaging decision-makers. Over the first 6 12 months, success will mean: Winning new clients and new work. Building a consistent flow of meetings, site visits and opportunities. Identifying projects before they reach the open tender market. Using creative routes to decision-makers through networks, events, referrals, LinkedIn and industry contacts. Bringing fresh ideas on sectors, clients, geographies and frameworks to target. Improving conversion rates and delivering measurable new-business value. Maintaining a clean, accurate and forecastable pipeline. In short, if you open doors we weren t previously through, win work we wouldn t have won without you, and build a pipeline the business can plan around, you ll be doing exactly what we need. About You Essential: Proven track record of delivering measurable new-business wins. Experience in business development, sales or new business within construction or the wider built environment. Strong existing network and confidence engaging decision-makers. Ability specifications and tender documentation. Excellent communication, presentation and relationship-building skills. Self-motivated, organised and commercially focused. Comfortable working autonomously and to targets. Full UK driving licence and own vehicle Desirable: Existing contacts across commercial, residential, renewable or construction markets. Experience with public or private frameworks and tender portals such as Constructionline, Achilles, Glennigans or Find a Tender. Experience using CRM systems such as HubSpot, Salesforce or similar. If you re a proactive business developer who wants to make a visible impact, win new work and help shape future growth, we d like to hear from you. This is a chance to join a fast growth company make an impact on their bottom line and earn and grow with them. Apply today! We can t wait to hear from you!
Aug 24, 2026
Full time
Business Development Manager Construction/ICP/Utilities Harlow, Essex & Client Locations UK Wide OTE £110,ooo per annum in Year 1 Basic £40k We re looking for an ambitious, results-driven Business Development Manager to join a growing business operating across the construction and built environment sector. This is a field and office-based role focused on winning new work , building strong client relationships and creating a high-quality pipeline of opportunities. You ll own the process from identifying and qualifying prospects through to tender support and contract award. We re looking for someone who thrives on hunting for new business , opening doors and turning opportunities into measurable commercial results. The Role Identify and target new clients, projects, frameworks and sectors that offer genuine growth opportunities. Research upcoming projects through planning, tender and industry sources, as well as your own network. Develop relationships with developers, architects, project managers, main contractors and consultants. Lead client meetings, site visits and capability presentations. Support PQQs, RFPs and ITTs alongside estimating, technical and HSEQ teams. Contribute to bid strategy, pitches and proposals to maximise win rates. Maintain accurate CRM records, forecasts and activity reporting. Monitor competitors and market trends to identify new opportunities. What Success Looks Like We re looking for someone who can hit the ground running . And because we know that the right person needs to earn commission, My Client will pay £1500 GUARANTEED COMMISSION FOR THE FIRST 3 MONTHS. Within the first days, you ll be expected to have established a genuine, qualified pipeline and be actively engaging decision-makers. Over the first 6 12 months, success will mean: Winning new clients and new work. Building a consistent flow of meetings, site visits and opportunities. Identifying projects before they reach the open tender market. Using creative routes to decision-makers through networks, events, referrals, LinkedIn and industry contacts. Bringing fresh ideas on sectors, clients, geographies and frameworks to target. Improving conversion rates and delivering measurable new-business value. Maintaining a clean, accurate and forecastable pipeline. In short, if you open doors we weren t previously through, win work we wouldn t have won without you, and build a pipeline the business can plan around, you ll be doing exactly what we need. About You Essential: Proven track record of delivering measurable new-business wins. Experience in business development, sales or new business within construction or the wider built environment. Strong existing network and confidence engaging decision-makers. Ability specifications and tender documentation. Excellent communication, presentation and relationship-building skills. Self-motivated, organised and commercially focused. Comfortable working autonomously and to targets. Full UK driving licence and own vehicle Desirable: Existing contacts across commercial, residential, renewable or construction markets. Experience with public or private frameworks and tender portals such as Constructionline, Achilles, Glennigans or Find a Tender. Experience using CRM systems such as HubSpot, Salesforce or similar. If you re a proactive business developer who wants to make a visible impact, win new work and help shape future growth, we d like to hear from you. This is a chance to join a fast growth company make an impact on their bottom line and earn and grow with them. Apply today! We can t wait to hear from you!
About the Company At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services. About the Role The purpose of the role is to work across IMSERV's Customer Experience, Data and Intelligence, and Commercial departments, translating business challenges, customer needs and operational processes into clear and actionable requirements that teams can confidently build and deliver against. The role will also support commercial bids and propositions where required, helping to develop and position IMSERV's services for new and existing clients and prospects. A key part of the role will be working closely with operational, commercial and customer-facing teams to understand their requirements, identify dependencies and recognise where changes within one department may have an impact across other areas of the business, ensuring a joined-up approach to delivery and supporting effective business outcomes. Responsibilities Work with Product Director to understand and translate market needs into detailed product requirements, engaging IT, operations, commercial and customer-facing teams to draw out and challenge business processes to ensure the target outcomes can be delivered effectively, including structured stakeholder and customer interviews as needed. Turn agreed needs into user stories, acceptance criteria and process definitions developers can build from without guessing, with particular precision on entitlement and data rules. Write and maintain the platform's business-editable decision tables with operations as any rules engines comes online: versioned, tested rules that operations can change without a code release. Document how key business and customer processes work today, design future states with stakeholders and quantify the difference. Use data to size problems, validate assumptions and confirm whether shipped changes delivered the intended outcome. Support the product team and technical architect in discovery: customer interviews, workshops and synthesis of what came back. Track requirements through delivery, manage scope conversations honestly and keep stakeholders informed. What you'll need Knowledge & Qualifications Solid experience as a Business Analyst on digital products or platforms, ideally in agile, squad-based teams. Working data literacy: confident with SQL or analytics tooling for sizing and validation, or able to get there quickly. Energy or utilities experience desirable: metering, settlement, half-hourly data, MHHS or billing. Exposure to data products or APIs, and familiarity with the Microsoft 365/Azure environment, Salesforce and Microsoft Fabric desirable. BCS or similar Business Analysis qualification desirable. Skills Strong elicitation and facilitation skills: comfortable running workshops with senior stakeholders and pushing back on vague asks. Requirements writing that engineers actually use: user stories, acceptance criteria and process notation such as BPMN. Practical use of AI tools in analysis and documentation, and able to write requirements for AI-powered features, including defining expected behaviour and acceptance criteria where outputs are not deterministic. The judgement to serve several different needs at once: managing time, saying no well and escalating early. Benefits 28 days' holiday plus Bank Holidays Buy & sell annual leave scheme Up to a 10% bonus Enhanced salary sacrifice pension Life assurance (up to 6x salary ) Simply Health plan (with upgrade options) Car salary sacrifice scheme ( Length of service and T&Cs apply) Equal Opportunity Statement At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.)
Aug 24, 2026
Full time
About the Company At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services. About the Role The purpose of the role is to work across IMSERV's Customer Experience, Data and Intelligence, and Commercial departments, translating business challenges, customer needs and operational processes into clear and actionable requirements that teams can confidently build and deliver against. The role will also support commercial bids and propositions where required, helping to develop and position IMSERV's services for new and existing clients and prospects. A key part of the role will be working closely with operational, commercial and customer-facing teams to understand their requirements, identify dependencies and recognise where changes within one department may have an impact across other areas of the business, ensuring a joined-up approach to delivery and supporting effective business outcomes. Responsibilities Work with Product Director to understand and translate market needs into detailed product requirements, engaging IT, operations, commercial and customer-facing teams to draw out and challenge business processes to ensure the target outcomes can be delivered effectively, including structured stakeholder and customer interviews as needed. Turn agreed needs into user stories, acceptance criteria and process definitions developers can build from without guessing, with particular precision on entitlement and data rules. Write and maintain the platform's business-editable decision tables with operations as any rules engines comes online: versioned, tested rules that operations can change without a code release. Document how key business and customer processes work today, design future states with stakeholders and quantify the difference. Use data to size problems, validate assumptions and confirm whether shipped changes delivered the intended outcome. Support the product team and technical architect in discovery: customer interviews, workshops and synthesis of what came back. Track requirements through delivery, manage scope conversations honestly and keep stakeholders informed. What you'll need Knowledge & Qualifications Solid experience as a Business Analyst on digital products or platforms, ideally in agile, squad-based teams. Working data literacy: confident with SQL or analytics tooling for sizing and validation, or able to get there quickly. Energy or utilities experience desirable: metering, settlement, half-hourly data, MHHS or billing. Exposure to data products or APIs, and familiarity with the Microsoft 365/Azure environment, Salesforce and Microsoft Fabric desirable. BCS or similar Business Analysis qualification desirable. Skills Strong elicitation and facilitation skills: comfortable running workshops with senior stakeholders and pushing back on vague asks. Requirements writing that engineers actually use: user stories, acceptance criteria and process notation such as BPMN. Practical use of AI tools in analysis and documentation, and able to write requirements for AI-powered features, including defining expected behaviour and acceptance criteria where outputs are not deterministic. The judgement to serve several different needs at once: managing time, saying no well and escalating early. Benefits 28 days' holiday plus Bank Holidays Buy & sell annual leave scheme Up to a 10% bonus Enhanced salary sacrifice pension Life assurance (up to 6x salary ) Simply Health plan (with upgrade options) Car salary sacrifice scheme ( Length of service and T&Cs apply) Equal Opportunity Statement At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.)
Automation Test Engineer 60,000 - 85,000 Fully Remote Overview: An exciting opportunity has arisen within a highly reputable life sciences organisation , supporting the continued digital transformation of a large-scale SaaS product. We are looking for an experienced Automation Test Engineer to play a key role in developing and enhancing automated testing capabilities across a modern technology environment. This role is ideal for someone who is passionate about automation, quality engineering and emerging technologies, with hands-on experience using modern automation frameworks such as Playwright and AI-assisted development tools such as Claude or GitHub Copilot . Role & Responsibilities: Design, develop and maintain robust automated test frameworks and test suites across web and cloud-based applications. Develop automated UI and API tests using modern frameworks such as Playwright. Work closely with developers, Product Owners and technology teams to understand requirements and define appropriate testing strategies. Integrate automated testing into CI/CD pipelines and support continuous testing practices. Identify opportunities to increase automation coverage, improve efficiency and reduce reliance on manual testing. Use AI-assisted tools such as Claude, GitHub Copilot or similar technologies to support test development, scripting and automation. Analyse test results, investigate defects and work collaboratively with development teams to resolve issues. Contribute to automation standards, frameworks and best practices across the technology function. Support testing across cloud-based and SaaS applications, ensuring solutions meet functional and quality requirements. Skills & Experience Essential: Proven commercial experience working as an Automation Test Engineer, QA Automation Engineer, SDET or similar. Strong hands-on experience with Playwright or a similar modern automation framework. Strong programming/scripting experience, ideally with JavaScript or TypeScript . Experience developing and maintaining automated test frameworks. Experience with API testing and automated testing within CI/CD environments. Experience testing modern cloud-based or SaaS applications. Experience using AI-assisted development or testing tools such as Claude, GitHub Copilot or similar . Strong understanding of software testing principles, automation strategy and the full software development lifecycle. Desirable: Experience working with Salesforce / Salesforce Cloud or similar enterprise SaaS platforms. Experience working within Agile development environments. Knowledge of performance, integration or end-to-end testing. Relevant testing qualification such as ISTQB or equivalent. Automation Test Engineer 60,000 - 85,000 Fully Remote
Aug 23, 2026
Full time
Automation Test Engineer 60,000 - 85,000 Fully Remote Overview: An exciting opportunity has arisen within a highly reputable life sciences organisation , supporting the continued digital transformation of a large-scale SaaS product. We are looking for an experienced Automation Test Engineer to play a key role in developing and enhancing automated testing capabilities across a modern technology environment. This role is ideal for someone who is passionate about automation, quality engineering and emerging technologies, with hands-on experience using modern automation frameworks such as Playwright and AI-assisted development tools such as Claude or GitHub Copilot . Role & Responsibilities: Design, develop and maintain robust automated test frameworks and test suites across web and cloud-based applications. Develop automated UI and API tests using modern frameworks such as Playwright. Work closely with developers, Product Owners and technology teams to understand requirements and define appropriate testing strategies. Integrate automated testing into CI/CD pipelines and support continuous testing practices. Identify opportunities to increase automation coverage, improve efficiency and reduce reliance on manual testing. Use AI-assisted tools such as Claude, GitHub Copilot or similar technologies to support test development, scripting and automation. Analyse test results, investigate defects and work collaboratively with development teams to resolve issues. Contribute to automation standards, frameworks and best practices across the technology function. Support testing across cloud-based and SaaS applications, ensuring solutions meet functional and quality requirements. Skills & Experience Essential: Proven commercial experience working as an Automation Test Engineer, QA Automation Engineer, SDET or similar. Strong hands-on experience with Playwright or a similar modern automation framework. Strong programming/scripting experience, ideally with JavaScript or TypeScript . Experience developing and maintaining automated test frameworks. Experience with API testing and automated testing within CI/CD environments. Experience testing modern cloud-based or SaaS applications. Experience using AI-assisted development or testing tools such as Claude, GitHub Copilot or similar . Strong understanding of software testing principles, automation strategy and the full software development lifecycle. Desirable: Experience working with Salesforce / Salesforce Cloud or similar enterprise SaaS platforms. Experience working within Agile development environments. Knowledge of performance, integration or end-to-end testing. Relevant testing qualification such as ISTQB or equivalent. Automation Test Engineer 60,000 - 85,000 Fully Remote
Job Summary:Company: Live NationDepartment: Business IntelligenceLocation: Farringdon, LondonReports to: Business Intelligence Manager, TableauWorking Hours: Full time (flexible working considered)Job Type: PermanentRole DescriptionThis role would be perfect with someone with a solid understanding of relational databases (particularly building complex views and functions in SQL or PostgreSQL ) who is ready for their next challenge building Tableau dashboards in a business facing role.You will be hands-on developing Tableau dashboards, but developers in our team are responsible for the full data pipeline. Building the queries, views and functions in SQL is often the most complex part of this process, so we want you to have those skills already.You'll need to be confident building rapport with people from across the business as well as using your SQL skills to bring together the data they need to make faster, better decisions. If you have existing SQL skills, are a quick learner and understand what makes good visual design, we can teach the Tableau skills.What it's like to work in the TeamYou will be part of Live Nation UK & Ireland's Business Intelligence team. We are a business focussed team, and our mission is to help the business better understand itself.We sit at the heart of Live Nation UK&I, working with teams across our concerts, festivals and venues business to deliver systems, solutions, reporting and insight.We are a collaborative and diverse team of creative problem solvers, with plenty of autonomy and the freedom to explore new ideas. With the opportunity to shape new ways of working and deliver projects, we have a real impact across the business.What we can offer youLive Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.Who you areCompetencies / Skills / Knowledge / ExperienceExperience writing complex queries, views and functions from scratch in PostgreSQL or SQL in a fast-paced business environmentDemonstrable understanding of relational databases and data pipelinesConfident interpreting data and sharing it in a relatable wayA strong desire to learn Tableau, or existing basic experienceExperience working with Salesforce data pipelines, Heroku and/or Databricks desirableExperience documenting data structures, flows and reportingExcellent numeracy skills and attention to detailClear and concise written communication skillsBehavioursThe following attributes determine how the role will be carried out and are required to be a successThrives in a fast-paced environment with ever changing priorities and working with a variety of teamsA great communicator who can naturally build rapport with a wide variety of people across all parts of the businessComfortable with ambiguity and able to adapt to changing business needsA creative problem solver with initiativeA quick learner who thrives learning new skillsAbility to manage multiple concurrent workstreamsWhat the role includesGather dashboard requirements from a variety of stakeholdersUse SQL and PostgreSQL to build the views, functions and data flows needed to bring together data for Tableau analysisCreate and adapt Tableau dashboards across the Business Intelligence teamDesign, test and maintain insightful Tableau dashboards to provide our key stakeholders with the data they needManage and improve existing dashboards across Promotions, Ticketing, Finance and moreCreate thorough documentation for all parts of the process, from database to dashboardAssisting Business Intelligence team with any other duties as requiredEqual OpportunitiesWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.The CompanyLive Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit DEADLINE: 1st September 2026. We reserve the right to close applications at any time . Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
Aug 23, 2026
Full time
Job Summary:Company: Live NationDepartment: Business IntelligenceLocation: Farringdon, LondonReports to: Business Intelligence Manager, TableauWorking Hours: Full time (flexible working considered)Job Type: PermanentRole DescriptionThis role would be perfect with someone with a solid understanding of relational databases (particularly building complex views and functions in SQL or PostgreSQL ) who is ready for their next challenge building Tableau dashboards in a business facing role.You will be hands-on developing Tableau dashboards, but developers in our team are responsible for the full data pipeline. Building the queries, views and functions in SQL is often the most complex part of this process, so we want you to have those skills already.You'll need to be confident building rapport with people from across the business as well as using your SQL skills to bring together the data they need to make faster, better decisions. If you have existing SQL skills, are a quick learner and understand what makes good visual design, we can teach the Tableau skills.What it's like to work in the TeamYou will be part of Live Nation UK & Ireland's Business Intelligence team. We are a business focussed team, and our mission is to help the business better understand itself.We sit at the heart of Live Nation UK&I, working with teams across our concerts, festivals and venues business to deliver systems, solutions, reporting and insight.We are a collaborative and diverse team of creative problem solvers, with plenty of autonomy and the freedom to explore new ideas. With the opportunity to shape new ways of working and deliver projects, we have a real impact across the business.What we can offer youLive Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.Who you areCompetencies / Skills / Knowledge / ExperienceExperience writing complex queries, views and functions from scratch in PostgreSQL or SQL in a fast-paced business environmentDemonstrable understanding of relational databases and data pipelinesConfident interpreting data and sharing it in a relatable wayA strong desire to learn Tableau, or existing basic experienceExperience working with Salesforce data pipelines, Heroku and/or Databricks desirableExperience documenting data structures, flows and reportingExcellent numeracy skills and attention to detailClear and concise written communication skillsBehavioursThe following attributes determine how the role will be carried out and are required to be a successThrives in a fast-paced environment with ever changing priorities and working with a variety of teamsA great communicator who can naturally build rapport with a wide variety of people across all parts of the businessComfortable with ambiguity and able to adapt to changing business needsA creative problem solver with initiativeA quick learner who thrives learning new skillsAbility to manage multiple concurrent workstreamsWhat the role includesGather dashboard requirements from a variety of stakeholdersUse SQL and PostgreSQL to build the views, functions and data flows needed to bring together data for Tableau analysisCreate and adapt Tableau dashboards across the Business Intelligence teamDesign, test and maintain insightful Tableau dashboards to provide our key stakeholders with the data they needManage and improve existing dashboards across Promotions, Ticketing, Finance and moreCreate thorough documentation for all parts of the process, from database to dashboardAssisting Business Intelligence team with any other duties as requiredEqual OpportunitiesWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.The CompanyLive Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit DEADLINE: 1st September 2026. We reserve the right to close applications at any time . Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible - through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. About the role At WRITER, our enterprise customers are building mission-critical AI applications that transform how their businesses operate. As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function, handling intricate customer issues directly while working in a complex and ambiguous environment to drive impactful value across our customers' businesses. You'll collaborate closely with Customer Success, Education, Product, Engineering, and Sales to create great experiences and help customers get the most out of the platform. By leveraging an automation-first mindset, you'll scale our support operations and use our own AI tools to solve problems faster and more efficiently. This role is available for hybrid work in our New York City and London hubs. and you will report directly to the manager of support engineering. What you'll do Own the triage and resolution of complex customer production issues through Salesforce, email, Slack, and Zoom Guide technical end users directly by debugging and refining custom-built Python and no-code agents Serve as Tier 2 advanced support to monitor and tackle complex production issues through our monitoring alerts Drive technical investigations across our stack and elevate deeper technical issues to product and engineering teams Shape our product roadmap by gathering and sharing platform feedback and feature requests with product and design teams Build and maintain automated diagnostic tools and scripts to scale our support operations and reduce resolution times What you need Bring 5+ years of experience providing technical support for an enterprise B2B SaaS organization Demonstrate deep technical proficiency navigating cloud tech (AWS/GCP), Python, SDKs, SSO/SCIM, Jira, Grafana and Datadog Possess strong skills in RESTful API debugging, integration and usage to troubleshoot complex customer environments Enjoy working on-screen with customers to overcome product issues and Connect with them empathetically Communicate complex technical concepts clearly through excellent writing and communication skills Challenge the status quo by bringing experience with GenAI and LLMs (a huge bonus) and Own the resolution of every technical issue from start to finish Benefits & perks (UK full-time employees) Generous PTO, plus company holidays Comprehensive medical and dental insurance Paid parental leave for all parents (16 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Competitive pension scheme and company contribution Annual work-life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation and company stock options Benefits & perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (16 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
Aug 12, 2026
Full time
About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible - through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. About the role At WRITER, our enterprise customers are building mission-critical AI applications that transform how their businesses operate. As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function, handling intricate customer issues directly while working in a complex and ambiguous environment to drive impactful value across our customers' businesses. You'll collaborate closely with Customer Success, Education, Product, Engineering, and Sales to create great experiences and help customers get the most out of the platform. By leveraging an automation-first mindset, you'll scale our support operations and use our own AI tools to solve problems faster and more efficiently. This role is available for hybrid work in our New York City and London hubs. and you will report directly to the manager of support engineering. What you'll do Own the triage and resolution of complex customer production issues through Salesforce, email, Slack, and Zoom Guide technical end users directly by debugging and refining custom-built Python and no-code agents Serve as Tier 2 advanced support to monitor and tackle complex production issues through our monitoring alerts Drive technical investigations across our stack and elevate deeper technical issues to product and engineering teams Shape our product roadmap by gathering and sharing platform feedback and feature requests with product and design teams Build and maintain automated diagnostic tools and scripts to scale our support operations and reduce resolution times What you need Bring 5+ years of experience providing technical support for an enterprise B2B SaaS organization Demonstrate deep technical proficiency navigating cloud tech (AWS/GCP), Python, SDKs, SSO/SCIM, Jira, Grafana and Datadog Possess strong skills in RESTful API debugging, integration and usage to troubleshoot complex customer environments Enjoy working on-screen with customers to overcome product issues and Connect with them empathetically Communicate complex technical concepts clearly through excellent writing and communication skills Challenge the status quo by bringing experience with GenAI and LLMs (a huge bonus) and Own the resolution of every technical issue from start to finish Benefits & perks (UK full-time employees) Generous PTO, plus company holidays Comprehensive medical and dental insurance Paid parental leave for all parents (16 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Competitive pension scheme and company contribution Annual work-life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation and company stock options Benefits & perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (16 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
Would you like to be part of a team focused on increasing adoption of Amazon Web Services in Higher Education in Scotland? Do you have the business savvy and the technical background necessary to help establish Amazon as a key technology platform provider? As Account Manager in Higher Education, you will have the exciting opportunity to help promote the growth and shape the future of an emerging technology. Your responsibility will be to increase the market penetration of AWS in the higher education education accounts. The ideal candidate will possess both a business and technical background that enables them to engage an account at Vice-chancellor and CXO level, as well as with software developers and IT architects. He/she should also be a self-starter who is prepared to develop and execute against a territory coverage plan. Roles & Responsibilities: - Promote AWS services in a defined territory or industry vertical. - Develop and execute against a comprehensive account/territory plan. - Create & articulate compelling value propositions around AWS services. - Facilitate customer adoption. - Maintain a robust projects pipeline. - Work with partners to extend reach & promote adoption. - Contribute to positive customer experience BASIC QUALIFICATIONS - Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions - Experience with pipeline management skills to include utilization of Salesforce or other CRM tools - 3-5 years of experience in account management, sales, or business development within the Higher Education sector - Demonstrated experience working with universities, colleges, or further education institutions - Track record of managing complex, multi-stakeholder sales cycles typical of HE procurement - Ability to navigate long, consensus-driven procurement cycles with multiple stakeholders - Experience developing account plans aligned to institutional strategies (e.g., Teaching Excellence, Research Excellence Framework) - Ability to articulate technology value propositions in the context of academic outcomes PREFERRED QUALIFICATIONS - Understanding of the Higher Education landscape, including funding models, research priorities, and digital transformation drivers - Familiarity with institutional decision-making structures (e.g., Vice-Chancellors, Provosts, CIOs, Deans, Procurement) - Awareness of sector challenges such as student experience, research computing, hybrid learning, and operational efficiency Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 09, 2026
Full time
Would you like to be part of a team focused on increasing adoption of Amazon Web Services in Higher Education in Scotland? Do you have the business savvy and the technical background necessary to help establish Amazon as a key technology platform provider? As Account Manager in Higher Education, you will have the exciting opportunity to help promote the growth and shape the future of an emerging technology. Your responsibility will be to increase the market penetration of AWS in the higher education education accounts. The ideal candidate will possess both a business and technical background that enables them to engage an account at Vice-chancellor and CXO level, as well as with software developers and IT architects. He/she should also be a self-starter who is prepared to develop and execute against a territory coverage plan. Roles & Responsibilities: - Promote AWS services in a defined territory or industry vertical. - Develop and execute against a comprehensive account/territory plan. - Create & articulate compelling value propositions around AWS services. - Facilitate customer adoption. - Maintain a robust projects pipeline. - Work with partners to extend reach & promote adoption. - Contribute to positive customer experience BASIC QUALIFICATIONS - Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions - Experience with pipeline management skills to include utilization of Salesforce or other CRM tools - 3-5 years of experience in account management, sales, or business development within the Higher Education sector - Demonstrated experience working with universities, colleges, or further education institutions - Track record of managing complex, multi-stakeholder sales cycles typical of HE procurement - Ability to navigate long, consensus-driven procurement cycles with multiple stakeholders - Experience developing account plans aligned to institutional strategies (e.g., Teaching Excellence, Research Excellence Framework) - Ability to articulate technology value propositions in the context of academic outcomes PREFERRED QUALIFICATIONS - Understanding of the Higher Education landscape, including funding models, research priorities, and digital transformation drivers - Familiarity with institutional decision-making structures (e.g., Vice-Chancellors, Provosts, CIOs, Deans, Procurement) - Awareness of sector challenges such as student experience, research computing, hybrid learning, and operational efficiency Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Save the Children UK is looking for an individual with extensive Salesforce CRM and Agile Product Ownership experience to join us as our CRM Product Lead . This is a brilliant opportunity to work with colleagues across fundraising, marketing, digital, finance and technology to shape the vision, strategy and roadmap for our Salesforce platform, enabling exceptional supporter experiences and helping deliver lasting change for children. About us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the role As CRM Lead (Product Owner) , you will own the vision, strategy and delivery roadmap for Save the Children's Salesforce CRM ecosystem, ensuring it continually evolves to meet the needs of our fundraising, marketing and supporter engagement teams. Leading a team of three CRM professionals, you will act as the voice of the business within agile delivery teams, balancing operational, technical and strategic priorities to maximise value from our CRM investment. This is a highly collaborative role with significant stakeholder engagement across the organisation. You'll spend much of your time working with internal teams, external suppliers and delivery partners to prioritise demand, manage backlogs, facilitate agile ceremonies, drive continuous improvement and ensure successful delivery of CRM enhancements. The role requires someone who thrives in a fast-paced environment, can manage competing priorities effectively and is passionate about using technology to deliver social impact. In this role, you will: Own and develop the Salesforce CRM vision, strategy and roadmap, ensuring alignment with organisational priorities and supporter needs. Lead, coach and support a team of three CRM professionals, fostering a collaborative and high-performing culture. Manage and prioritise the CRM backlog, facilitating sprint planning, stand-ups, backlog refinement and other agile ceremonies to ensure effective delivery. Build strong relationships with stakeholders across fundraising, marketing, finance, digital and technology teams, translating business requirements into well-defined user stories and solutions. Partner with developers, CRM specialists and external suppliers to deliver high-quality Salesforce enhancements, integrations and releases. Oversee CRM performance, data quality and governance, identifying opportunities to improve processes, automation, reporting and supporter experiences. About you To be successful, it is important that you have: Significant experience leading Salesforce CRM delivery, optimisation and support, either as a CRM Lead, Product Owner or similar role, with deep knowledge of Salesforce (Sales, Service, and/or Nonprofit Success Pack) essential. Experience managing CRM roadmaps, backlogs, and agile delivery. Understanding of CRM data models, data governance, and reporting. Strong experience with integrations (e.g., finance systems like Agresso, marketing tools, payment processors). Familiarity with Agile delivery (Scrum, Kanban) and product management practices. Strong stakeholder management and influencing skills, with the ability to engage confidently with both technical and non-technical audiences. Experience leading teams and creating high-performing environments, with the ability to coach, motivate and develop colleagues. Strong organisational and prioritisation skills, capable of managing a high-volume workload and balancing multiple competing demands. Experience within the non-profit, charity or fundraising sector would be highly desirable. Ideally, you'll also bring some or all of the following: Salesforce certifications (Administrator, Business Analyst or Product Owner). Experience with FinDock or similar payment platforms. Knowledge of supporter engagement, fundraising or marketing technology ecosystems within the non-profit sector. What we offer you We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day. Some of the benefits you can expect include: Generous Annual Leave - Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'. Family Leave - Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement). Special Leave - Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave. Volunteer Leave - Up to 3 days paid leave per year to support volunteering and give back. Pension & Life Assurance - Helping you plan for the future with up to 7% employer pension contributions. Employee Discounts - Access thousands of deals across groceries, retail, tech, travel, fitness, and more. Health & Wellbeing Support - Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations. Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. Location & Ways of Working: The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2-4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. Please note: travel costs to your contracted office will be at your own expense. Flexible Working - We are happy to discuss flexible working options at interview Commitment to Diversity & Inclusion: Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive. We encourage applications from people of all backgrounds, and are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community and individuals with experience living in diverse families. We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world. Closing date: 16th August 2026
Aug 03, 2026
Full time
Save the Children UK is looking for an individual with extensive Salesforce CRM and Agile Product Ownership experience to join us as our CRM Product Lead . This is a brilliant opportunity to work with colleagues across fundraising, marketing, digital, finance and technology to shape the vision, strategy and roadmap for our Salesforce platform, enabling exceptional supporter experiences and helping deliver lasting change for children. About us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the role As CRM Lead (Product Owner) , you will own the vision, strategy and delivery roadmap for Save the Children's Salesforce CRM ecosystem, ensuring it continually evolves to meet the needs of our fundraising, marketing and supporter engagement teams. Leading a team of three CRM professionals, you will act as the voice of the business within agile delivery teams, balancing operational, technical and strategic priorities to maximise value from our CRM investment. This is a highly collaborative role with significant stakeholder engagement across the organisation. You'll spend much of your time working with internal teams, external suppliers and delivery partners to prioritise demand, manage backlogs, facilitate agile ceremonies, drive continuous improvement and ensure successful delivery of CRM enhancements. The role requires someone who thrives in a fast-paced environment, can manage competing priorities effectively and is passionate about using technology to deliver social impact. In this role, you will: Own and develop the Salesforce CRM vision, strategy and roadmap, ensuring alignment with organisational priorities and supporter needs. Lead, coach and support a team of three CRM professionals, fostering a collaborative and high-performing culture. Manage and prioritise the CRM backlog, facilitating sprint planning, stand-ups, backlog refinement and other agile ceremonies to ensure effective delivery. Build strong relationships with stakeholders across fundraising, marketing, finance, digital and technology teams, translating business requirements into well-defined user stories and solutions. Partner with developers, CRM specialists and external suppliers to deliver high-quality Salesforce enhancements, integrations and releases. Oversee CRM performance, data quality and governance, identifying opportunities to improve processes, automation, reporting and supporter experiences. About you To be successful, it is important that you have: Significant experience leading Salesforce CRM delivery, optimisation and support, either as a CRM Lead, Product Owner or similar role, with deep knowledge of Salesforce (Sales, Service, and/or Nonprofit Success Pack) essential. Experience managing CRM roadmaps, backlogs, and agile delivery. Understanding of CRM data models, data governance, and reporting. Strong experience with integrations (e.g., finance systems like Agresso, marketing tools, payment processors). Familiarity with Agile delivery (Scrum, Kanban) and product management practices. Strong stakeholder management and influencing skills, with the ability to engage confidently with both technical and non-technical audiences. Experience leading teams and creating high-performing environments, with the ability to coach, motivate and develop colleagues. Strong organisational and prioritisation skills, capable of managing a high-volume workload and balancing multiple competing demands. Experience within the non-profit, charity or fundraising sector would be highly desirable. Ideally, you'll also bring some or all of the following: Salesforce certifications (Administrator, Business Analyst or Product Owner). Experience with FinDock or similar payment platforms. Knowledge of supporter engagement, fundraising or marketing technology ecosystems within the non-profit sector. What we offer you We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day. Some of the benefits you can expect include: Generous Annual Leave - Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'. Family Leave - Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement). Special Leave - Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave. Volunteer Leave - Up to 3 days paid leave per year to support volunteering and give back. Pension & Life Assurance - Helping you plan for the future with up to 7% employer pension contributions. Employee Discounts - Access thousands of deals across groceries, retail, tech, travel, fitness, and more. Health & Wellbeing Support - Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations. Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. Location & Ways of Working: The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2-4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. Please note: travel costs to your contracted office will be at your own expense. Flexible Working - We are happy to discuss flexible working options at interview Commitment to Diversity & Inclusion: Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive. We encourage applications from people of all backgrounds, and are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community and individuals with experience living in diverse families. We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world. Closing date: 16th August 2026
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