2527 jobs found

Automation Systems Design Engineer (Electrical) Didcot £50,000 - £60,000 + Specialist Training + Progression + Bespoke Projects + Life Cover + Private Medical + Flexi Time + Company Bonus Are you an Electrical Design Engineer with an automation background looking to become the go-to technical expert within a global leader, working on bespoke machinery projects while receiving specialist Vision System click apply for full job details

About us At the company, our purpose is to empower greener travel choices, connecting people and places. the company enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. We're Europe's leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels. Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet. We're a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel. People Team At the company, our People team plays a vital role in enabling our business and colleagues to thrive through growth, innovation and transformation. As we continue to evolve our People operating model, we're creating more opportunities for our People Partners to focus on strategic partnership, helping leaders build high-performing, future-ready teams. This role sits at the heart of that journey, partnering with our corporate organisation as it navigates organisational transformation, leadership capability, workforce planning and the opportunities presented by AI. As the People Partner, you'll partner with senior corporate leaders to shape and deliver people strategies that enable business performance. While the role currently combines strategic partnership with operational People support, you'll play a key role in helping evolve how the wider People Partnering team operates over the coming months. Working closely with leaders and colleagues across the People function, you'll help build a more proactive, insight-led approach to partnering while supporting the business through change and embedding new ways of working. In this role as the Interim People Partner, you will Build trusted relationships with leaders at all levels, coaching and influencing them on organisational effectiveness, leadership capability, performance, talent and employee engagement. Lead and support organisational design, restructures and business transformation initiatives, including collective consultation where appropriate, ensuring change is delivered thoughtfully, consistently and in line with employment legislation. Champion a proactive approach to people partnering by identifying opportunities through employee health metrics, engagement insights, workforce data and industry trends before issues arise. Support the development of a high-performance culture by coaching leaders through performance management, calibration, capability development and challenging conversations with confidence and fairness. Drive continuous improvement across the People function by identifying opportunities to simplify processes, improve workflows and embrace AI and automation to create greater efficiency and enable more strategic partnering. Collaborate closely with Talent Acquisition, Reward, Learning, People Operations and Legal to deliver integrated people solutions that support both immediate priorities and longer-term organisational goals. Contribute to the evolution of the wider People Partnering team by sharing best practice, supporting new ways of working and helping build a more strategic, commercially focused partnering model across the function. We'd love to hear from you if you have Significant experience as a People Partner supporting Technology, Engineering or Data organisations, with a track record of partnering with Director-level leaders to deliver strategic people outcomes. Strong experience leading or supporting organisational change, including organisational design, restructures, change management and, ideally, collective consultation. A proactive and commercially minded approach, using people data, workforce insights and business context to identify opportunities, shape people strategies and influence business decisions. Excellent relationship-building and stakeholder management skills, with the confidence to coach, challenge and influence senior leaders while adapting your style to different audiences. A strong generalist People partnering background, including employee relations and employment law, with the ability to balance operational priorities alongside strategic business partnering. Experience improving People processes, operating models or ways of working, with curiosity about how AI and emerging technologies can enhance the employee experience and the effectiveness of the People function. A collaborative approach, with experience working across Centres of Excellence and People teams to deliver joined-up, business-focused solutions. A growth mindset and enthusiasm for helping shape the future of People Partnering, supporting colleagues through change and contributing to the ongoing development of the wider People team. More information Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail Own It - We focus on every customer, partner and journey Travel Together - We're one team Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at the company? Why not check us out on LinkedIn, Instagram and Glassdoor! Compensation Compensation: £70K - £80K Offers Bonus

SC Python/Go Software Engineer Up to £665 p/d Inside IR35 SC clearance required Remote in the U.K We are looking for an experienced security cleared Python/Go Software Engineer development to join a large-scale public-sector technology programme. This is a hands-on technical role combining software development, cloud engineering, DevOps and automation click apply for full job details

Head EMEA Refund Fraud, Integrity - Fixed Term Contract Location: London - The River Building HQ Employment Type: Full time Location Type: Hybrid Department: All Cost Centers, Deliveroo COO, Customer Experience, Service Excellence, Policy & Compensation About the Role The head of EMEA Refund Fraud will lead Doordash's EMEA strategy for preventing and managing refund abuse across our marketplace. You will be accountable for the performance of the Credit and Refund (C&R) Fraud domain: setting the long-term vision, determining where we focus our resources, and building the team, controls and capabilities required to reduce fraud sustainably while protecting the experience of genuine customers. This is a senior leadership role at the intersection of Integrity, Customer Care, Product, Engineering, Analytics and Finance. You will lead a team of experienced fraud and strategy professionals and work with senior leaders across Deliveroo to make complex decisions about fraud risk, customer experience, operational cost and product investment. You will need to be comfortable operating in ambiguity, identifying problems before they become material, and turning complex and sometimes incomplete signals into a clear strategy. Success will come not from personally solving every problem, but from creating the direction, operating mechanisms and team that enable Deliveroo to manage refund fraud effectively at scale. What You'll Be Doing Setting the C&R Fraud Strategy Set and own the 1-2 year vision and strategy for C&R Fraud, translating wider Integrity and business priorities into a focused roadmap. Proactively identify emerging risks, systemic vulnerabilities and opportunities rather than waiting for problems to be assigned. Determine the highest-value problems for the team to solve and make clear choices about where we should (and should not) invest. Define how we balance fraud loss, customer experience, operational cost and growth when designing controls. Build compelling business cases for significant product, policy and operational investments. Owning Performance and Risk Be accountable for C&R Fraud performance and establish a clear set of outcomes, targets and guardrails. Develop a comprehensive view of fraud exposure, including fraud cost, abuse rates, loss per order, false positives, customer impact and operational cost. Partner with Finance and senior leadership to quantify financial exposure and inform risk appetite decisions. Establish mechanisms to identify material changes in performance, understand their drivers and ensure effective action is taken. Ensure the organisation can detect and respond quickly to new abuse patterns and emerging threats. Build Scalable Fraud Prevention Capabilities Own the effectiveness of the overall C&R fraud framework across customer and partner journeys. Identify systemic control gaps and ensure the right preventative, detective and responsive controls are in place. Set the direction for product decisioning, eligibility logic, automation, friction, policies and operational interventions. Ensure rules, models and controls are continually evaluated against both fraud outcomes and customer-experience guardrails. Create effective feedback loops between frontline investigations, Analytics, Product and Engineering so that new insights translate into better prevention. Challenge legacy processes and controls, simplifying or retiring them where they no longer provide sufficient value. Lead Cross-Functional Strategy and Investment Act as the senior C&R Fraud partner to Product, Engineering, Customer Care, Merchant, Finance, Analytics and other Integrity teams. Translate fraud problems into clear product and business opportunities and influence roadmaps outside your direct reporting line. Lead complex decisions where fraud prevention, customer experience, commercial performance and operational efficiency are in tension. Create alignment around priorities, decision rights and accountability without relying on excessive consensus. Make longer-term trade-offs and ensure resources are concentrated on the initiatives with the greatest expected impact. Communicate complex risks and recommendations clearly to senior and executive stakeholders. Build and Lead a High-Performing Team Lead and develop a team of experienced fraud, strategy and operations professionals. Translate your strategy into clear, measurable outcomes for individual team members. Empower your team to own significant problems independently while providing effective challenge, coaching and direction. Establish strong operating mechanisms and rituals for reviewing performance, prioritisation, delivery and emerging risks. Build capability and succession within the team, identifying development opportunities and future talent needs. Create an inclusive environment in which different perspectives are actively sought and people are able to challenge assumptions. Hold yourself and others accountable for delivering ambitious outcomes while maintaining focus and sustainable ways of working. Requirements We are looking for an experienced leader who has previously owned a meaningful fraud, risk, trust & safety, operational or related business domain. You will ideally bring: Significant experience in fraud, risk strategy, trust & safety, marketplace integrity, strategy & operations or a related domain, typically gained over 10+ years. Experience leading and developing experienced individual contributors and/or managers. Demonstrated ownership of a substantial business outcome, risk domain or portfolio rather than solely individual projects. A track record of defining and executing strategies across a 1-2 year horizon. Experience identifying complex problems, setting direction and making high-quality decisions where the answer is not immediately clear. Strong commercial judgement and the ability to evaluate financial impact alongside customer and operational consequences. Experience influencing senior stakeholders across Product, Engineering, Operations, Analytics and Finance. Strong analytical judgement and the ability to use data, customer insight and operational evidence to challenge assumptions and make decisions. Experience translating complex problems into scalable product, policy or operational solutions. Strong people leadership, with evidence of developing talented individuals and creating teams that operate effectively with increasing autonomy. Excellent written and verbal communication, including the ability to turn complex analysis into clear executive-level recommendations. Experience with refund abuse, customer claims fraud, payments fraud, marketplace abuse or adjacent fraud domains would be valuable, but deep expertise in refund fraud itself is not essential. We are equally interested in leaders who have demonstrated the ability to quickly understand a complex risk domain and build the strategy and organisation required to improve it. What Success Looks Like In this role, you will have built a clear and widely understood C&R Fraud strategy, established measurable outcomes and guardrails, and focused the organisation on a number of high-impact priorities. You will have materially improved our ability to prevent and respond to refund abuse while protecting genuine customers, created a scalable control and monitoring framework, and influenced the product investments required to address systemic vulnerabilities. You will have built a team capable of owning complex problems independently - creating an organisation that anticipates risk and continuously improves rather than reacting to the fraud we see today.

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. ABOUT THE TEAM As a key member of Anduril's recruiting team, you will own hiring requirements end-to-end: sourcing, screening, managing candidates through interviews, closing offers, and reporting performance to stakeholders. You'll have the autonomy and tooling to execute against our strategy of building a world-class team. We're looking for a high-ownership operator who treats recruiting as a data-driven discipline - someone who builds pipeline, measures what's working, and translates the numbers into clear recommendations for the business. This position supports technical and functional roles across hardware, software, and division operations. This role is onsite in London, UK. This is a full-time position. WHAT YOU'LL DO Source and manage a high volume of technical candidates, maintaining tight feedback loops with hiring managers and business stakeholders. Build deep partnerships with engineering leaders - calibrate profiles, shape talent strategy, and execute against hiring plans. Own pipeline analytics: track funnel conversion, time-to-fill, source effectiveness, interview-to-offer ratios, and offer-acceptance rates. Surface insights weekly to hiring managers and recruiting leadership. Translate data into action - diagnose bottlenecks, recommend interventions, and report results to stakeholders in a format they can act on. Develop a deep understanding of the mission and the technology so you can pitch the opportunity credibly and close exceptional defense-tech talent. Build long-range recruiting strategies grounded in pipeline data, including referral programs, sourcing channel optimization, and process automation. Act as a subject matter expert in sourcing techniques and tools - Boolean, LinkedIn Recruiter, SOBO campaigns, web scraping, data extraction, and candidate management workflows. Conduct screens and interviews with a high signal-to-noise ratio, demonstrated by strong interview-to-offer conversion. Drive diverse talent into the organization and deliver a positive candidate experience through proactive, transparent communication. CORE REQUIREMENTS 5+ years sourcing and closing technical roles in defense technology, with direct experience recruiting robotics talent (mechanical design, structures/composites, propulsion, thermal systems, electrical, controls, autonomy, or embedded software). Demonstrated ability to use pipeline and performance data to drive decisions - funnel analysis, conversion benchmarking, source ROI - and to report those insights to hiring managers and senior stakeholders. Multiple years managing hiring-manager relationships: profile calibration, weekly pipeline reviews, and data-backed recommendations on strategy and prioritization. Strong working understanding of the technical skills required for hardware and software engineering roles in a robotics or aerospace context. Experience managing multiple concurrent funnels and keeping candidates moving through the process without drop-off. Working proficiency with Greenhouse, Gem, and LinkedIn Recruiter; comfort building reports and dashboards from ATS and sourcing-tool data. Clear, structured communication with candidates - understanding motivations, drivers, and fit. Track record of acting as a consultative partner whose guidance has measurably improved hiring outcomes. Ability to work autonomously while staying highly collaborative across a small, fast-moving team. No task is beneath you - team player with a bias to action who does whatever it takes to deliver for teammates and stakeholders. PREFERRED REQUIREMENTS Experience recruiting at both a recruiting agency and a fast-paced startup. Experience recruiting across a mix of hardware engineering, software engineering, and program management roles. The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including: Benefits At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you're supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits. Data Privacy To view Anduril's candidate data privacy policy, please visit By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.

Shape the future of workplace hospitality at one of the world's leading financial institutions. Join a high-profile headquarters development programme where your expertise will influence the employee and client experience for years to come. This is an opportunity to lead large-scale programme delivery, innovate at the intersection of hospitality and workplace services, and collaborate with senior stakeholders across a complex global organisation. As a Program Manager, Amenity Services in Workplace Experience, you will lead the delivery of a best-in-class amenity services programme supporting a landmark headquarters development. You will partner with colleagues across design, construction, workplace experience, technology, finance, and operations to create exceptional employee and client experiences. This role offers the opportunity to shape the strategy, design, implementation, and operational readiness of hospitality, dining, conference, and event services within a highly visible and complex environment. Job Responsibilities Lead the end-to-end delivery of the Amenity Services programme, including governance, planning, execution oversight, and stakeholder management. Translate global amenity services strategies and standards into a comprehensive delivery roadmap with defined milestones, risks, dependencies, and decision points. Drive the development of innovative dining, hospitality, event, and client experience solutions that enhance employee and client engagement. Manage design development and implementation activities, coordinating specialist consultants, contractors, and project partners. Partner with architects, engineers, and project teams to integrate operational requirements into facility design and construction plans. Develop demand forecasting models and utilisation strategies to support capacity planning, service delivery, and investment decisions. Oversee programme financial planning, budgeting, and forecasting in partnership with finance stakeholders. Support sourcing and procurement activities, including vendor selection, mobilisation planning, and contract governance. Establish operational readiness plans, including staffing, training, testing, launch activities, and service stabilisation. Implement data, reporting, and performance measurement frameworks to support service delivery and programme governance. Embed risk management, controls, health and safety, and operational resilience requirements throughout programme delivery. Required Qualifications, Capabilities, and Skills Extensive experience leading large-scale programme or project initiatives within hospitality, workplace services, food and beverage, events, or related operational environments. Experience partnering with real estate, design, and construction teams to translate operational requirements into delivered solutions. Demonstrated experience managing commercial kitchen projects from concept through implementation and operational handover. Knowledge of kitchen workflow design, operational planning, and building systems interfaces, including HVAC, plumbing, electrical, and gas services. Strong financial management and budgeting capabilities with experience supporting business cases and investment decisions. Experience developing demand forecasts, utilisation models, and operational planning assumptions. Proven ability to manage third-party suppliers and outsourced service providers within complex environments. Strong stakeholder management and influencing skills across senior leadership and cross-functional teams. Excellent written and verbal communication skills with the ability to communicate complex concepts to diverse audiences. Experience implementing performance measurement, governance, and continuous improvement frameworks. Preferred Qualifications, Capabilities, and Skills Professional programme or project management certification such as PMP, PRINCE2, or Agile. Experience delivering headquarters, corporate campus, or large-scale workplace amenity programmes. Experience supporting executive dining, conference centres, hospitality operations, or client-facing event environments. Knowledge of KPI-driven operating models, reporting frameworks, and data governance practices. Experience implementing event management, booking, point-of-sale, or operational technology platforms. Experience delivering projects in regulated or brand-sensitive environments. Knowledge of emerging workplace technologies, automation, artificial intelligence, or digital service solutions. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Immigration & Mobility Manager - FTC (12 months) London About Nscale Nscale is a global hyperscaler engineered for AI infrastructure and the engine for superintelligence. As we scale our global footprint across new entities, countries, and EOR locations, our ability to hire, relocate, and support talent compliantly and efficiently is mission critical. Immigration and mobility are not just processes - they are foundational to how fast and how far Nscale can grow. Why Join Nscale? This is a rare opportunity to operate at a senior level inside a function that is actively being built, not one that's already mature. You'll partner directly with the Head of Immigration & Mobility to design and mature the operating model, governance, and vendor ecosystem behind Nscale's global mobility and immigration programme - with real influence over how the function scales as Nscale's global footprint grows. The Impact You'll Have You'll bring senior level judgement and experience to the operational leadership of a fast scaling global function - owning governance, vendor strategy execution, and compliance across a rapidly growing entity and EOR footprint spanning the US, UK, and beyond. Your experience will directly shape how Nscale's Centre of Excellence matures - from process and policy execution today, to a fully scaled operating model as the business continues to grow. What You'll Be Responsible For Elevating the Function and Centre of Excellence Partner with the Head to mature Nscale's Global Mobility & Immigration Centre of Excellence from foundational delivery into a fully scaled operating model Bring senior level experience and judgement to how the function's governance, processes, and vendor ecosystem should evolve as the business scales Help define and implement the operating model, frameworks, and toolkits that will support Nscale's next stage of global growth Provide guidance, mentorship, and support to team members as the function grows Owning Operational Excellence and Governance Own end to end operational delivery across immigration and mobility casework, ensuring SLA adherence and consistent case management across all entities and EOR locations Lead vendor governance across the full ecosystem, including performance tracking, invoicing, and quarterly and annual reviews Own escalation management for complex, sensitive, or high risk cases, applying senior judgement on prioritisation and stakeholder involvement Lead compliance governance and audit readiness activity, including documentation standards, risk reporting, and quarterly compliance reporting to leadership Driving Scale and Automation Drive automation and process improvement initiatives, including rollout of business travel immigration request automation Lead onboarding of new entities and locations, ensuring immigration and mobility support is established from day one Own immigration and mobility programme performance metrics and governance reporting, including compliance trends, processing timelines, and vendor performance Partnering Across the Business Operate as a senior cross functional partner to Legal, Tax, People Ops, Talent Acquisition, and People Partnering on policy application and complex case guidance Represent the function credibly with senior stakeholders, bringing experience and confidence to complex, ambiguous situations Who You Are You're a senior, experienced immigration and mobility professional who has operated at scale before, and who wants to bring that experience to a function that's still being built. You bring gravitas, sound judgement, and the confidence to operate autonomously in ambiguity, while also being deeply hands on when the situation demands it. You're motivated by the opportunity to shape a function's next stage of growth, not simply run an established one. What You'll Bring 6+ years of progressive experience in global immigration and/or mobility, including senior or lead level ownership of programme delivery Demonstrated experience managing vendor relationships and governance at scale, ideally across multiple providers and jurisdictions Strong track record of operating in fast paced, scaling, or high growth environments Excellent stakeholder management skills, with experience partnering with Legal, Tax, People Ops, and Talent functions at a senior level Strong process and governance orientation, with experience building or significantly evolving operating models Ability to operate autonomously and exercise senior judgement in ambiguous or high stakes situations Comfortable providing guidance and mentorship to others, with openness to taking on people leadership responsibility as the team grows Based in the UK, with the ability to operate across time zones supporting a global, growing entity and EOR footprint It's a Plus If You Have Experience building or scaling an in house immigration or mobility Centre of Excellence Exposure to datacentre, infrastructure, or technical workforce populations Experience supporting M&A integration from an immigration or mobility perspective Familiarity with EOR models and cross border employment structures Experience presenting to or advising senior leadership on immigration/mobility risk and strategy For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice:Here.

Principal AI Success Strategist, Customer SuccessApplyremote type: In Officelocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R35257 Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. As visionary architects of our AI-powered Resolution Platform, AI Success Strategists shape and deliver long-term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and builds executive partnerships from day one so AI initiatives start strong and scale predictably. Mission You will own end-to-end delivery of customers' AI roadmaps: translating product capabilities into clear business strategies, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention-while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery and success-planning engagements that create measurable playbooks and milestones early in the lifecycle. Overarching Objective For The Role: Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale Own customers' multi year AI roadmap and execute cross functional delivery-aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs Deliver quantifiable commercial outcomes -protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements How You'll Make an Impact Strategic Responsibilities Full Ownership of AI Roadmap Delivery: Lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals and customer success vision. Design Authority: Serve as the design authority for customers' AI deployments - lead solution design reviews, ensure deployments align with the latest best practices and collaborate with Professional Services on integration and configuration guidance. For complex agent implementations, coordinate troubleshooting and technical escalations with Professional Services, Product and Engineering to resolve blockers quickly. Long-term AI Vision & Business Strategy: Partner with executive stakeholders to co-create and refine a forward-looking AI strategy that anticipates market trends and customer needs. Serve as the primary AI thought leader and trusted advisor throughout the engagement lifecycle. Internal and External Stakeholder Alignment: Dedicate effort to internal cross-functional collaboration, aligning Product, Professional Services, Sales, Success, and other teams to deliver on the AI roadmap. Serve as the Engagement Lead: Coordinate and sequence activities, identify and escalate risks early, and ensure the right technical, product, and services resources are engaged at the appropriate times. Sustain Engagement & Mutual AI Roadmap: Maintain recurring outcome-driven cadences and mutual AI Roadmap that define strategic goals, shared initiatives, measurable success, and a roadmap to maximize value and secure renewal. Channel & Adoption Strategy: Own the channel strategy for AI solution dissemination and adoption, balancing direct customer delivery with channel enablement and partner engagement. Measure and Drive Impact: Utilize data-driven insights to track AI adoption, resolution metrics, and gross revenue retention improvements. Continuously refine strategies to optimize outcomes and customer satisfaction. Responsible AI & Compliance: Confidently advise customers on ethical AI practices, data governance, and compliance considerations - framing use cases within safe, explainable, and policy aligned guardrails. What You'll Need to Succeed Strategic Skills & Expertise Project & Program Management: Proven ability to orchestrate multi-phase technology adoption projects, managing diverse teams and timelines with clarity and agility. Product and Technical Knowledge: Product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translates features into value. Liaise with ProdDev teams to remove blockers for adoption, implement fixes and provide feedback on (beta) features. Business & Strategic Acumen: Demonstrated skill in aligning AI solutions to customer business challenges, driving revenue growth, and influencing executive decision-making. Consultation & Communication: Strong stakeholder engagement skills-whether customer executives or internal teams-to advance AI adoption and sustain strategic partnerships. Analytical & Outcome-Focused: Strong analytical capacity to interpret adoption data, develop predictive health scores, forecast retention/expansion, and translate metrics into prioritized action plans. Forward-Thinking & Pragmatic: Visionary in embracing AI's potential with a grounded, realistic approach to execution-balancing innovation with practical delivery feasibility. Qualifications Must have a minimum of 10+ years of related experience in Customer Success / Experience, 2+ years of AI related experience Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes Excellent program management and cross-functional influence skills. Familiarity with emerging AI trends is a plus Ability to distill complex AI concepts for diverse audiences, especially executive stakeholders. Great to have AI Domain Expertise: Deep understanding of AI capabilities within Zendesk's platform, not necessarily hands-on technical, but sufficient to translate product features into business value and strategic initiatives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Job Description Your Impact Are you ready to lead and optimise service management operations that underpin critical national and defence services? At Leonardo UK, our Operations Managers within the Service Management Operations Centre (SMOC) ensure resilient, efficient, and compliant service delivery across secure environments. You will manage operational performance, drive service governance, and provide expert advice to influence decisions and embed best practice. This role demands strong leadership, supplier coordination, and the ability to balance operational priorities with strategic objectives. Leonardo UK is seeking an experienced Operations Manager to oversee day-to-day operational execution, supply chain management, and HSE compliance across our NIGHTSHADE products. You will lead cross-functional delivery teams, ensure strict adherence to Ministry of Defence (MoD) standards, and optimise operational efficiency while maintaining compliance with UK export controls and security requirements. What you will do Oversee daily operations, ensuring milestones are met on time, within budget, and to specified MoD quality standards. Compliance & Security: Maintain compliance with Single Source Contract Regulations (SSCR), Defence Equipment & Support (DE&S) frameworks, and UK Export Control Joint Unit (ECJU) regulations (including ITAR/EAR compliance where applicable). Supply Chain & Risk Management: Monitor supply chain vulnerabilities, manage key supplier performance, and mitigate operational risks unique to the NIGHTSHADE product. Team Leadership & Resource Allocation: Lead multi-disciplinary teams (engineering, logistics, quality control), allocating resources efficiently across competing contract priorities. Continuous Improvement: Implement continuous improvement to streamline workflows, reduce manufacturing/assembly throughput times, and eliminate waste. Stakeholder Management: Serve as the primary operational point of contact for external stakeholders, including MoD representatives, security officers, and prime contractors. What you'll bring Operational Leadership: Proven experience of operational management within UK defence, aerospace, or heavily regulated engineering sectors. Commercial Awareness: Experience managing operational budgets (£5M+), forecasting, and contract deliverable tracking under MoD frameworks. Standards & Frameworks: Working knowledge of DEFCONs/DEFSTANs, ISO 9001, and AS9100 quality standards. Supplier & Stakeholder Engagement: Skilled in influencing decisions and managing supplier relationships. Continuous Improvement: Track record of implementing operational efficiencies and automation. Team Development: Experience coaching and motivating technical and operations teams to deliver operational excellence - particularly in high-security environments. Core areas of experience (must have) Service governance and operational performance management. Incident, problem, and change management. Supplier management and contract oversight. Stakeholder engagement and influencing decisions. Operational readiness and business continuity planning. Continuous improvement and innovation in service processes. Complex problem-solving and escalation management. Team leadership and capability development. Desirable Academic / Military Background: Degree in Engineering, Operations Management, or Business, or equivalent military operational experience (e.g., Ex-Forces logistics/engineering officers). Professional Certifications: PMP, PRINCE2, or Lean Six Sigma Black Belt qualification. Agency Interaction: Direct experience dealing with the UK Defence Equipment and Support (DE&S) organization and Submarine Delivery Agency (SDA). Additional: Desirable if you have experience in all the above; however we welcome applicants who do not meet every requirement. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Location This role can be based at our Yeovil site, with hybrid/custom working options agreed with your team based on project requirements. Primary Location: GB - Yeovil - Lysander Rd Why join us Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance: All employees at management level and below are eligible for our bonus scheme. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website. Contract & Working Arrangements Contract Type: Permanent Hybrid Working: Onsite International, multicultural, innovative, technological: this is Leonardo. Salary Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity. About Leonardo Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. 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The Vice President, Transformation, Readiness & Adoption Lead (Technical Program Manager) is responsible for leading the execution of AI-enabled operating model transformation initiatives across Production Management (Production Support). The role drives organizational readiness, adoption, process optimization, and value realization activities to ensure AI capabilities are successfully embedded into business-as-usual (BAU) operations. Operating at the intersection of operational excellence, program management, change management, and AI innovation, the VP partners with regional stakeholders, engineering teams, and business leaders to deliver sustainable transformation outcomes. The individual will play a critical role in identifying opportunities for AI integration, accelerating user adoption, optimizing operational processes, and ensuring measurable business value is realized. This role requires a highly collaborative individual who can influence across organizational boundaries, manage complex transformation initiatives, and drive lasting behavioral and operational change across global teams. 1. Adoption Enablement & Asset Creation: Toolkit & Playbook Development: Design, develop, and maintain comprehensive adoption toolkits, playbooks, training content, and engagement materials to support global scale. Collateral & Messaging: Create high-impact communication assets, awareness campaigns, success stories, and learning resources to drive consistent messaging and understanding of strategic initiatives. Engagement Frameworks: Build and maintain a robust engagement framework that supports regional deployment activities and standardizes change management practices. 2. Regional Readiness & Deployment Execution: Geographical Readiness: Drive organizational readiness, deployment planning, and localized training across key regions (including NAM, EMEA, APAC, and LATAM), addressing unique regional challenges and engagement complexities. Champion Networks: Establish and mobilize champion networks to act as local change agents and accelerate the adoption of new capabilities. Regional Point of Contact: Serve as the primary liaison and trusted advisor for strategic tool adoption and operating model transformation activities within assigned regions. Sustained Uptake: Monitor post-deployment usage and implement targeted intervention strategies to ensure long term, sustained uptake of strategic capabilities. 3. AI Integration & Operating Model Evolution: Process Assessment: Analyze end to end Production Management process flows to identify bottlenecks, friction points, and opportunities to improve operational efficiency through AI. Operating Model Design: Drive the evolution of the Production Management operating model by designing workflows that seamlessly integrate AI capabilities into BAU processes. Pipeline Management: Proactively identify, evaluate, and maintain a structured pipeline of AI enabled transformation opportunities. Cross Functional Partnership: Partner closely with business stakeholders, engineering teams, and resources to transition opportunities from initial concept through technical implementation and final adoption. 4. Value Realisation & Business Outcomes: Outcome Tracking: Define, track, and report on key performance indicators (KPIs) and value realization metrics to ensure transformation initiatives deliver measurable business outcomes. Productivity Capability: Collaborate with productivity and value realization leads to validate that AI integrations achieve targeted efficiency gains and operational improvements. 5. Tooling, Data & AI Enablement: AI & Productivity Tooling: Leverage AI powered tools and related technologies, to accelerate transformation delivery, stakeholder engagement, and operational efficiency. Data & Insights: Utilize reporting and analytics tools to monitor adoption, track value realization, identify trends, and support data driven decision making. Transformation Toolset: Apply collaboration, workflow, project management, and process improvement tools to manage delivery, drive adoption, and support operating model transformation activities. Measurement & Reporting: Develop and maintain dashboards, metrics, and reporting artefacts that provide transparency into transformation progress, business outcomes, and realized value. Tool Proficiency: Demonstrate proficiency with AI tools, Microsoft 365, project management methodologies & tools to support program execution and business transformation. Key Characteristics & Competencies: To be successful in this role, the candidate must demonstrate the following core characteristics: Attention to Detail: Meticulous in assessing complex end to end process flows, designing high-quality training assets, and ensuring that deployment playbooks and communication materials are flawless, consistent, and tailored to diverse audiences. Tenacity: Displays persistent drive and resilience in navigating organizational inertia, overcoming regional deployment challenges, and maintaining momentum to ensure the sustained uptake of strategic tooling capabilities across complex environments. Stakeholder Engagement: Possesses exceptional relationship building and communication skills, with the ability to influence, align, and collaborate effectively with diverse global stakeholders, engineering teams, and regional leadership. Curiosity: Exhibits a natural drive to learn, explore, and question established workflows, proactively seeking out emerging AI capabilities and novel opportunities to optimize Production Management processes. Problem Solving: Combines analytical thinking with creative execution to diagnose process inefficiencies, resolve implementation bottlenecks, and successfully transition conceptual AI opportunities into practical, high performing BAU workflows. The successful candidate will demonstrate: Strong change management and adoption expertise. Experience leading global transformation and operational improvement programs. Deep stakeholder management and influencing skills. Ability to identify AI and automation opportunities within complex operational environments. Strong analytical and problem solving capabilities. Excellent communication and training development skills. High levels of resilience, curiosity, and attention to detail. Experience Required: Experience leading operational or technology transformation initiatives. Proven success driving adoption of new tools, processes, and operating models. Experience working across global, cross functional teams. Exposure to AI, automation, workflow optimization, and productivity improvement programs. Demonstrated ability to convert strategic transformation objectives into sustainable business outcomes. What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. Job Family Group: Technology Job Family: Applications Support Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

Our client is at the forefront of smart technology and specialise in re-engineering commercial buildings to become more energy efficient. They are looking for an technology focused individual who would is interested in gaining invaluable experience in Building Controls, automation and specialist equipment. This is unique opportunity to join a leading and innovative team of Engineers and this is a n click apply for full job details

About Allica Bank Allica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Department Description Allica Bank aims to provide Expert Banking for Business Britain by providing excellent customer experience and pioneering technology solutions to facilitate this. The Autonomous Lending tribe runs across multiple business lines including Credit Operations and Underwriting, with a mission to build AI first lending origination journeys, automating origination capabilities, data flows, and underwriting and operational workflow management. The tribe is a critical driver for Allica to continue to realise its vision of providing a market leading relationship based banking experience, at a speed and cost to serve the rest of the market cannot match. Role Description The Product Owner will lead the work to define, deliver and manage AI enabled products across our lending journeys, bringing together product design and thinking with a strong working knowledge of what today's AI can and cannot do. You will be accountable for the roadmap of your team and for the full product lifecycle: discovery and design, day to day delivery, launch and adoption by colleagues and customers, and how risks are addressed once a product is live. You will aim to build robust, automated and well governed systems and processes that enable us to move quickly and innovate our lending and financing products in the SME banking market. Whilst a lot of the market aims to avoid the complex nature of SME businesses, we are going for it head on, designing simple and efficient solutions to the most complex problems in the market to provide excellent and efficient customer experience. We aim for our external view of the lending product, as well as our internal systems to be the best in market which will allow us to scale quickly to serve more UK SMEs, while doing so in a cost effective manner. Principal Accountabilities Responsible for innovation and building end to end solutions for AI enabled lending product, origination, underwriting and operational flows Lead a small cross functional team (e.g. a full stack engineer and AI specialist) to deliver your roadmap Continuously review business needs, refine priorities and iterate towards measurable outcomes - judged on fewer requests for further information, more applications decided with AI, less colleague time per application across underwriting and credit operations, and risk outcomes no worse than the equivalent manual journey Prototype and experiment quickly - vibe code working prototypes yourself, close enough to the real thing that an engineer can harden it into production code Determine the accuracy of AI solutions by analysing the data yourself and building the verified "ground truth" datasets that results are tested against, working with underwriters and credit operations colleagues to agree what a correct answer looks like Take responsibility for launch and adoption - briefing stakeholders, training the teams who will use the product, and closing the loop on the feedback they give back Produce the written work that keeps delivery moving and safe - clear descriptions of what we are building and why, a record of the important design decisions and trade offs made, and the assessments needed to get a product approved and live, covering risk, security, cost, data and legal considerations, and taking the change through the bank's governance and approval process Line manage, coach and develop your team, setting a high bar for delivery and for the responsible use of AI Personal Attributes & Experience Knowledge of commercial lending origination and underwriting processes, principles and systems Experience in a fast moving or high growth business Proven track record of delivering agentic and data driven products into live use Strong process design, implementation and automation skills Hands on familiarity with Python, SQL and data analytics tools, alongside LLM tooling, prompt engineering and AI orchestration - you do not need to be an engineer or an analyst, but you should be able to build something that works, query the data yourself, and understand and sense check what AI is producing Understanding of privacy and safety considerations when applying LLMs in production, and of how to prove and monitor accuracy once a solution is live - ideally in a regulated environment Strong analytical skills and business acumen, comfortable digging into data yourself to size a problem, measure performance and assemble the reference datasets accuracy is judged against Metric and outcome driven approach - setting the measures up front, tracking them once a product is live, and stopping work that is not moving them Experience working with or leading product and engineering teams, and comfortable in ambiguous, fast moving environments where the problem is as novel as the solution Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: Full onboarding support and continued development opportunities Options for flexible working Regular social activities Pension contributions Discretionary bonus scheme Private health cover Life assurance Family friendly policies including enhanced Maternity & Paternity leave Don't tick every box? Don't worry if you don't have all the skills or requirements listed on the job description. If you think you'll be a good fit, we'd still love to hear from you! Flexible working We know the '9-to-5' isn't right for everyone. That's why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We're a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.