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Join OneAdvanced Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Professional Services function delivers structured, outcome-driven technical engagements that help customers design, implement, and optimise modern workplace platforms. The Principal Modern Workplace Consultant plays a leading role in architecting, implementing, and governing Microsoft 365 and Modern Workplace solutions across our customer environments. You will support consistent, standardised service delivery, embed automation and configuration control, and provide thought leadership that ensures our services remain secure, scalable, and aligned to best practice. This is a customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft Teams, OneDrive, Purview, Entra ID, and Microsoft Defender. Design and implement automation frameworks to manage Microsoft 365 configuration and compliance using Infrastructure as Code principles. Maintain version-controlled, auditable templates for consistent deployments. Define and maintain configuration baselines, policy standards, and technical documentation for Microsoft 365 services. Ensure customer environments align with relevant security and operational standards, including ISO 27001, 9001, CIS, and Cyber Essentials Plus. Mentor and guide junior consultants and engineers, encouraging upskilling, knowledge sharing, and operational readiness. Author technical documentation for new solutions and changes, tailored to specific audiences and structured to ensure long-term supportability. Participate in design reviews and peer governance for proposed Modern Workplace architectures. Actively contribute to service improvement initiatives, including optimisation of monitoring, patching, and configuration governance. What You Will Have Proven experience architecting, implementing, and supporting Microsoft 365 and Modern Workplace solutions in a managed service or large enterprise environment. Outstanding communication skills, able to articulate complex concepts clearly across technical and non-technical audiences. Deep understanding of Microsoft Intune, Configuration Manager, Microsoft 365, and Entra services. Advanced PowerShell scripting skills and experience automating Microsoft 365 workloads. Familiarity with Microsoft Graph API for building and managing configuration programmatically. Experience producing and maintaining infrastructure, support, and procedural documentation. Ability to lead and contribute to technical design documentation including functional specs and service handover materials. Understanding of Incident, Problem and Change Management within the ITIL framework. Capability to informally project manage workloads, applying structured delivery methods and meeting deadlines. Demonstrated mentoring and technical coaching skills. Eligibility to obtain and maintain UK Government Security Check (SC) clearance. AI & Modern Cloud Capabilities Working knowledge of Azure AI services and how they can be applied to customer solutions. Ability to advise customers on practical AI use cases, risks, and governance considerations. Understanding of how AI capabilities integrate into cloud native and DevOps led architectures. Experience using AI assisted tools responsibly to improve solution design, documentation, or operational efficiency. Desirable Certifications Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) Microsoft Certified: Identity and Access Administrator Associate (SC-300) Microsoft 365 Certified: Teams Administrator Associate (MS-700) Microsoft 365 Certified: Copilot and Agent Administration Fundamentals (AB-900) Microsoft 365 Certified: Administrator Expert (MS-102) What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at

Data Operations SpecialistApplylocations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R3435 Business Unit: Data Strategy Group Industry: No Industry Overview Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. With uniquely deep industry expertise, broad international reach, and a partnership approach rooted in trust, the firm provides innovative, integrated solutions across mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Our unmatched transaction volumes provide differentiated, data-driven perspectives that help our clients achieve their most critical goals. To learn more about Houlihan Lokey, please visit Overview / Scope The Data Operations Specialist is responsible for owning and advancing enterprise-wide data standards, processes, and controls. This role serves as a senior individual contributor within Data Operations, providing subject-matter expertise, operational leadership, and strategic execution across the data lifecycle. You will design and drive initiatives that improve data quality, resilience, governance, and scalability, while acting as a trusted partner to business leaders and technology teams. Responsibilities Ongoing Data Management: Own and optimize Data Operations pipelines, with deep expertise in cleansing, and maintaining corporate structures and company- data. Establish best practices and standards for ongoing data management. Incident Management & Resolution: Serve as the escalation point for complex or high-impact data issues. Lead root cause analysis, post-mortems, and the design of long-term preventative solutions to reduce operational risk. Knowledge Leadership: Act as a subject-matter expert in company-level data and data flows across the firm. Proactively leverage this knowledge to answer complex internal questions, mentor junior team members, and influence data-related decision-making. Operational Excellence: Architect and drive advanced automation initiatives across Data Operations, including workflow optimization, system enhancements, data validation frameworks, monitoring solutions, and enterprise reporting. Collaboration & Stakeholder Partnership: Partner closely with Banker Success, Product, Engineering, and other stakeholders to translate business needs into scalable operational and technical solutions. Influence prioritization and ensure alignment across teams. Process Improvement & Strategy: Identify gaps and opportunities across the data ecosystem. Lead cross-functional initiatives to improve data reliability, efficiency, and scalability, contributing to the long-term data strategy of the firm. Leadership & Mentorship: Provide guidance, feedback, and mentorship to Analysts and Interns. Contribute to user onboarding, documentation, and the continuous improvement of team capabilities. Management of legacy processes as needed. Basic Qualifications Bachelors Degree, 2.1 classification or higher 3-6 years of relevant industry experience, with a strong preference for data operations, research, financial services operations, or similar roles. Preferred Qualifications Advanced financial and/ or technical skillset, with the ability to navigate complex datasets and systems. Proven ability to operate independently, lead initiatives end-to-end. Strong analytical thinking, problem-solving skills, and attention to detail. Excellent verbal and written communication skills, with the ability to explain complex concepts to non-technical stakeholders. Experience in operations, investment banking, accounting, consulting, data-focused roles, and/or process improvement projects strongly preferred. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.

Job Description Role Title: Network Infrastructure Specialist / Assoc Manager Location: London Salary: Competitive salary and package dependent on experience Career Level: Specialist / Associate Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for its inclusion in and diversity in business performance. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO Network Infrastructure Specialist/Associate Manager We are seeking a highly skilled and experiencedNetwork Analyst/Architectto join our dynamic IT team. The ideal candidate will play a crucial role in designing, implementing, and optimizing our enterprise network infrastructure, with a strong focus on cloud networking, automation techniques, and traditional network architectures. You will be responsible for ensuring the seamless integration of cloud-based and on-premise networking technologies, driving performance, scalability, and security across the entire network environment. This position demands a forward-thinking professional who can lead in developing innovative solutions while maintaining and improving our current systems. You will collaborate with IT colleagues, external vendors, and key business stakeholders to ensure that the network infrastructure aligns with our organization's strategic goals and technology initiatives. Qualification Key Responsibilities Design, Implement, and Manage Network Infrastructure Lead the design and deployment of robust, scalable, and high-performing network architectures, including LAN, WAN, WiFi, and cloud networking solutions. Expertise in routing, switching, and network segmentation to support business operations across multiple sites and cloud environments. Design and implement secure network architectures to meet the evolving needs of a hybrid cloud environment. Cloud Networking Expertise Architect and manage cloud-based network solutions (e.g., AWS, Azure, GCP) to support a range of applications and workloads. Ensure high availability and performance of network services in cloud environments, leveraging virtual network functions, VPNs, and direct connections. Design cloud-to-cloud and hybrid cloud architectures with a focus on security and cost optimization. Automation and Scripting Leverage automation tools and scripting (e.g., Ansible, Python, Terraform) to enhance network deployment, configuration management, and ongoing network operations. Develop network automation strategies to improve efficiency, reduce human error, and minimize downtime. Collaborate with DevOps teams to integrate network automation within broader infrastructure-as-code (IaC) practices. Network Monitoring and Troubleshooting Continuously monitor and analyze network performance using various network management tools, identifying and resolving network issues to ensure uptime and stability. Provide proactive troubleshooting for complex networking issues, ensuring minimal disruption to business operations. Security and Compliance Implement and enforce network security policies and procedures to safeguard the integrity and confidentiality of organizational data. Ensure compliance with industry standards, including NIST, PCI-DSS, and GDPR, by enforcing firewall, VPN, and other security measures. Collaboration and Leadership Work closely with cross-functional teams, including cybersecurity, cloud architects, systems engineers, and external vendors to optimize network operations. Mentor junior network engineers and provide technical leadership on large-scale network projects. Experience with Artificially Intelligence and its application/use on Networkling infrastructure Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We are proud to be consistently recognized as one of the World's Best Workplaces. Join Accenture to work at the heart of change. Visit .

Location: London, United Kingdom (Hybrid) Hybrid Full-time Compensation: £50K - £60K We are hiring on behalf of our client who develops high-performance financial technology infrastructure, offering market-leading integration service products that deliver flexible, hosted connectivity solutions to institutional financial customers. By resolving complex connectivity challenges across multiple trading venues, our client eliminates the need for internal software engineering and operations resources on the customer side to build bespoke trading infrastructure. The successful candidate will take operational ownership of provisioning laptops, facilitating employee onboarding, configuring high-performance developer stations, and providing advanced desktop support across multi-platform environments including macOS, Linux, and Windows. This position is highly visible internally and serves as the technical foundation for long-term growth into production engineering. Key Responsibilities Endpoint & Device Management: Oversee the deployment, advanced provisioning, configuration, and structural setup of all corporate endpoint hardware spanning macOS, Linux, and Windows operating systems. Onboarding & Workplace Support: Manage the technical execution of employee onboarding pipelines, serving as the primary engineering point of contact for deep tier-2/3 desktop support. Developer Environment Optimization: Maintain, support, and scale engineering pairing stations, dedicated Linux laptops, standalone kiosk devices, and automated system rebuild workflows to ensure peak operational reliability. Tooling & MDM Administration: Direct and fine-tune endpoint management frameworks, mobile device management (MDM) platforms, and configuration automation tools, specifically utilizing Ansible, Jamf, and Microsoft Intune. Infrastructure Maintenance: Procure, validate, test, and catalog corporate physical infrastructure, shared office engineering hardware, and peripheral technical components. Automation & Continuous Improvement: Proactively isolate recurring operational issues, eliminating manual workflow friction through shell scripting, automated provisioning design, and strategic process enhancements. SRE Transition: Partner closely with Senior SRE team members to progressively absorb production infrastructure tasks, system monitoring duties, and core site reliability principles. Qualifications and Experience Technical Support Foundations: Demonstrated hands on track record owning desktop systems engineering, endpoint architecture, workplace technology management, or complex desktop support operations within highly technical environments. Cross-Platform Operating Systems: Advanced cross-platform troubleshooting capabilities across Linux, macOS, and Windows operating systems. Modern Workplace Tooling: Hands on operational experience using modern endpoint administration, MDM, and automation suites such as Jamf, Microsoft Intune, and Ansible. Core Systems Fundamentals: Demonstrated comfort operating within the command-line interface (CLI), drafting systems scripts, configuring hardware rebuild processes, and managing fundamental network configurations. Proactive Delivery Style: A practical, self-sufficient, and ownership-driven mentality, with a genuine willingness to take complete accountability for physical office infrastructure and hardware performance. Professional Trajectory: A clear, defined motivation to evolve technically and professionally into a Production Engineering or Site Reliability Engineering (SRE) role. Commute Compliance: Willingness and ability to work regularly from our client's modern office facilities located in the Moorgate area of London (minimum of 1+ days per week). Benefits Competitive Remuneration: Base salary funding up to £60,000 per annum, directly scaled to professional experience and technical capability. Equity Participation: Access to the corporate share options scheme, ensuring alignment with long-term business success. Commitment to Equality and Accessibility At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing .

Job Description Role: Management Consulting Manager - Capital Markets, Strategy & Consulting Location: London Mobility: Up to 100% Career Level: Manager, Career Level 7 Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO As a team: Accenture's Capital Markets practice sits within the Financial Services industry segment, working with leading global firms across Investment Banking, Asset / Investment Managers, Wealth Managers, Exchanges, Data Providers, Custodians and Clearing Houses. Technology innovation, market disruption, data-led transformation and enterprise modernization are trends that are having a significant impact on the business and operational models of our clients. Accenture's unique position, at the intersection of business and technology, means that more and more industry participants are turning to us for help with their most important strategic investments. The scale of our capabilities and client engagements, and the way we collaborate with the ecosystem, operate, and deliver value provides an unparalleled opportunity for you to grow and advance. There will never be a typical day at Accenture, but that's why people love it here. Based on your experience and area of interest, you may work on projects in key areas such as: Data and Advanced Artificial Intelligence Cloud & Modern Technology Intelligent Operations design and process automation Trading, Portfolio and Risk Management Platforms Exchanges & Market Infrastructure Business Restructuring and Operating Model Design Regulatory Change, Compliance and Resilience Change Management, Business Analysis and Process Engineering You will collaborate with colleagues from across Accenture in Technology, Operations and other parts of our Financial Services business to bring industry leading solutions to the largest banks and capital markets industry organisations globally. Qualification As a Capital Markets Strategy & Consulting Manager (Career Level 7), you will: Typical responsibilities: Successfully shape, structure, design and deliver complex consulting engagements, across diverse and demanding stakeholder groups - often within highly regulated environments and/or challenging delivery contexts Demonstrate exceptional client relationship skills and ability to become a trusted partner in an advisory capacity, with clear client impact. Demonstrate track record of forming deep relationships with clients across the Capital Markets / Financial Services industry. Lead teams of our people and support development of Accenture's Capital Markets practice through people focused initiatives and the mentoring of more junior team members Develop and identify sales opportunities that are aligned with client agendas, creating value-driven sales propositions through partnering with our leaders, clients, and consultants across our practices, to take the best of our firm to our clients Lead the creation of well-articulated thought leadership assets that present innovative and action-oriented information, insight, knowledge, guidance, and recommendations on a specific market-relevant strategy topicand support Accenture to have improved market presence in external forums Take accountability for developing offerings within the Capital Markets practice. Play a key role in driving the growth agenda for clients - identifying emerging trends in customers and the market Prioritise diversity & inclusion across teams and champion change that brings added value to the business. We are looking for the following skills & experience: A minimum of 5 years Consulting experience at a recognized consulting firm or through an 'in-house' consulting/business development role (e.g., Group Strategy, Group Corporate Development) in the Financial Services industry Able to demonstrate the ability to shape, structure, design and deliver complex consulting engagements across diverse and demanding stakeholder groups - making significant client delivery impact A proven track record of developing deep and trusted client relationships across the Capital Markets / Financial Services industry. Demonstrate strong advisory capabilities, with deep experience becoming a trusted partner to clients An excellent understanding of the Capital Markets industry, across a range of client segments, offerings, and businesses, including front-to-back business processes and product types Knowledge and a personal viewpoint on key trends in the Capital Markets industry - demonstrating an appreciation of how technology can contribute to solving clients' complex business challenges Proven ability to successfully lead teams, promote diversity and develop other people to achieve business and technology outcomes Project and programme delivery experience; having a solid understanding of project lifecycles and phases of delivery Strong experience in project management and/or business analysis within a Financial Services / Capital Markets setting Intellectual capacity and ability to think in new, innovative ways to understand complex issues and develop creative solutions. Comfortable operating within uncertain / ambiguous circumstances to lead and drive Set yourself apart: Deep experience in Capital Markets, Investment Banking industry, including a solid understanding of Front, Middle and Back office processes and the trade lifecycle. Understanding of the Capital Markets' ecosystem, key industry trends, and emerging technologies - having your own perspectives on this and ability to contribute to our industry Thought Leadership Proven success in co-creating in a team-oriented environment Experience in delivering operational and technology driven change and transformation Demonstrated ability to thrive working within teams, with excellent client relationship / leadership / interpersonal skills, strong written and verbal communication skills and a strong professional presence. This should include excellent written (structured documents, presentations) and verbal communication skills (facilitation of meetings, presentation of materials) Proven ability to work creatively and analytically in a problem-solving environment Analytical and dynamic thinker and great problem-solving skills Programme & Project management experience - including Prince, PMP & Agile Delivery methodologies Strong academic background, to Bachelor's degree level or higher, or equivalent experience What's in it for you At Accenture in addition to a highly competitive salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 775,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications31.8.25 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations London Manchester Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. . click apply for full job details

About Ema Ema is building the world's leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production - we ship real systems that run real business processes at scale. Role: Senior Support Specialist (Enterprise Agentic AI) Company: Ema Unlimited Inc. Location: London Employment Type: Full-time/Remote 1. About Ema (Why Ema) Ema is building the world's first Universal AI Employee - a production-grade agentic AI platform that automates real enterprise workflows across HR, IT, Finance, and Operations. Ema's customers do not run demos. They replace mission-critical, manual business processes with agentic AI systems that operate across multiple SaaS tools, APIs, and human-in-the-loop workflows. In this world, support is not reactive. Support is production reliability, trust preservation, and system learning. At Ema, Senior Technical Support Specialists are operators of live AI systems, not ticket handlers. 2. Role Overview The Senior Support Engineer owns the health, reliability, and trustworthiness of Ema's deployed agentic AI systems in production. This role sits at the intersection of: AI behavior Workflow orchestration Enterprise integrations Customer trust Engineering feedback loops This is: Not L1 / call-center support, Not a "just elevate to engineering" role, Not reactive firefighting only This is: A senior technical escalation role, A production debugging and RCA role, A partner to Engineering, Product, and Implementation, A role with real authority during incidents 3. Impact of the Role Impact at Ema You are the last line of defense between a production issue and customer trust erosion You prevent small failures from turning into account-level crises You ensure learnings from incidents improve the product and delivery systemically Impact on Customers Customers trust Ema because issues are handled competently and transparently AI failures are explained, mitigated, and prevented - not hand-waved Production stability improves over time, not degrades Impact on Your Career You gain rare experience operating agentic AI systems in production You build deep expertise across AI, integrations, and workflows You can grow into Reliability Engineering, Implementation Leadership, or Product-facing roles 4. Core Problems You Will Solve Diagnosing failures in multi-agent AI workflows Deeply understanding Ema's platform and providing workarounds/alternate approaches to customers facing issues Debugging issues spanning: AI behavior (false positives / negatives) Workflow logic Integrations (HRIS, ITSM, IAM, Finance) Data quality Platform configuration Handling Sev-1 / Sev-2 customer specific incidents calmly under customer pressure Help Engineering & Product teams Prevent repeated incidents through disciplined RCA Converting noisy customer complaints into high-signal engineering feedback 5. Jobs To Be Done 5.1 Production Issue Ownership Own customer-reported issues from intake to resolution adhering strictly to SLAs Take responsibility for diagnosis, coordination, and closure; Importantly, provide workarounds to customers to unblock them while engineering fix is made Ensure no issue is "lost" between teams Act as technical owner even when multiple teams are involved 5.2 Debugging, Diagnosis & Sev 1/2 Issue Resolution Debug agentic workflows end-to-end Trace failures across agents, tools, integrations, and humans-in-the-loop Identify whether issues are caused by: Model behavior Prompt / policy logic Workflow orchestration Integration constraints Customer configuration Provide clear, actionable root cause summaries Resolve Sev 1 / Sev 2 Client issues; Escalate to the right team to help solve and close the issue. Keep customer communication calm, factual, and confidence-building 5.4 Customer Communication & Trust Communicate during incidents without speculation or panic Explain AI failures in a way customers can understand Set realistic recovery timelines Rebuild trust post-incident through transparency and follow-through 5.6 Feedback Loops to Engineering & Product Write high-signal bug reports and incident summaries Advocate for fixes based on customer impact, not noise Help Product understand real production behavior Ensure support insights influence roadmap and quality improvement 5.7 Support Operations & Excellence Improve runbooks, playbooks, and diagnostics Improve on-call hygiene and escalation clarity Mentor junior support engineers Raise the overall support bar at Ema 6. Traits We're Looking For Technical & Diagnostic Strength Excellent debugging instincts Comfortable operating in ambiguous systems Able to isolate root cause across layers Ownership & Reliability Mindset Issues do not bounce - they get owned Calm during incidents Bias toward permanent fixes Judgment & Communication Knows when to escape and when not to Can say "we don't know yet" credibly Communicates clearly with both engineers and customers Cultural Fit Low ego, high accountability Truth-seeking over blame Respects both customer urgency and engineering quality 7. Required Qualifications 6-9+ years in senior technical support, reliability, or production engineering roles Experience supporting enterprise SaaS platforms in production Strong understanding of: APIs and integrations Distributed systems Logs, traces, and diagnostics Experience handling escalations and incidents Customer-facing experience with senior stakeholders 8. Preferred Background Support or reliability roles in AI / automation platforms Experience with workflow orchestration or agentic systems Familiarity with AWS / GCP / Azure Background in high-availability, 24 7 systems Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

The opportunitySubstrate is building a network of fully autonomous wet labs, cloud-based data production facilities for AI biology, integrated with foundation models to become the critical infrastructure layer for AI-driven biological discovery. Our first node opens in King's Cross, London, with several integrated workcells and two scientific verticals online by mid-2027. Our customers range from foundation model labs to global pharma. We are hiring across three tiers - Lab Technician, Scientist, and Principal Scientist in functional genomics. This is the second scientific vertical we are bringing online, alongside protein science. The vertical covers cell line engineering, perturbation library design, screen execution, and bulk and single-cell sequencing readouts, with the resulting data feeding customer pipelines that include foundation model training for virtual cell models. Manual development of the day-1 screening workflow is starting now, and full autonomous execution on workcells is targeted for mid-to-late 2027. You will be the bench scientists who develop, validate, and operate the screens through that transition: running them by hand, setting reproducibility and quality thresholds, working alongside automation engineers as the screens move onto instrumentation, and validating equivalence at every step. The Head of Functional Genomics you will work under is being hired alongside you. About SubstrateSubstrate is spinning out of Automata, the UK lab automation company that has built the workcell platform our labs run on. Our four co-founders are Mostafa ElSayed (CEO and founder of Automata), Oli Hoy (formerly VP Customer Experience at Automata), Alexey Morgunov (AI Scientist co-founder, leading the intelligence software product), and a Founding Biology Lead joining shortly. We are aiming to have ramped up to 32 people by the end of Q1 2027. We are funded in parallel by a combination of venture funding and government grants. We are not a cloud lab and we are not a CRO. We are an autonomous lab platform with closed-loop integration available as one operating mode for foundation model partners. The roleYou will be at the bench. The work is to develop, validate, and operate the screens that will eventually run autonomously on Substrate's workcells. In the first phase, that means manual screen development: cell line preparation, library cloning and QC, lentivirus production, screen execution, sequencing sample prep, and the readout pipeline - all by hand, setting reproducibility and quality thresholds, and proving each step out before it moves onto instrumentation. As the workcells arrive, the work shifts toward instrumented execution, equivalence validation, and the engineering judgement calls that decide which manual steps get automated and which stay in human hands. We are hiring across three levels: Principal Scientists own a slice of the screening workflow end to end: scoping it with the Head, designing the manual protocol, validating it to acceptance thresholds, authoring the SOPs that translate to workcell design, and seeing it through to automated execution. Scientists work alongside Principal Scientists at the bench, executing the experiments, contributing to validation work, and growing into protocol authorship over the first year. Lab Technicians are the hands on execution layer: following established SOPs, preparing reagents and consumables, maintaining equipment, and running routine steps of validated protocols so that Scientists and Principal Scientists can focus on design and troubleshooting decisions. All three tiers work directly with our automation engineering and software teams on the boundary between scientific protocols and autonomous execution. What is unusual about the work is that no screen in this vertical is being retrofitted onto automation. Every protocol is designed for AI-in-the-loop execution from the first manual run. The data each screen produces - cell line provenance, library composition, perturbation metadata, sequencing QC, consistency across runs - is treated as a first class scientific constraint, because that data feeds directly into foundation model training pipelines for our customers. Your decisions at the bench affect what the orchestrator has to do and what data flows back to model partners. What you will do in your first twelve monthsPHASE 0: NOW TO AUG 2026• Land in the lab. Set up your bench at our King's Cross site and start manual screen development alongside the Head of Functional Genomics. Get hands on the day 1 wedge as the Head scopes it: which cell line, which library, which sequencing readout. Run the early steps by hand and capture the data structure and metadata decisions that will translate to workcell design. For Principal Scientists: contribute to the day 1 wedge decisions and begin authoring SOPs for your slice of the screening workflow. Help interview the Scientists and Lab Technicians joining alongside. PHASE 1: SEP TO DEC 2026• Develop and validate the first screens manually. Set the reproducibility and quality thresholds that will serve as acceptance criteria for the moves to instrumented and to fully autonomous execution. Co design protocols with the software and automation engineering teams so that the manual versions you validate are automation ready by design. Decide which manual judgement calls have to be engineered out before they hit a workcell. Contribute to co design conversations with the first commercial customers, including the foundation model partners coming online from 2027. PHASE 2: JAN TO MAR 2027• Workcells arrive in the lab. Move the validated screens onto them, running with instrumentation and human intervention in the loop. Validate equivalence against your manual baselines and triage failures. Open the screening menu to customers via manual and semi automated services. Run real experiments for real customers. Help bring on the next Scientists and Lab Technicians as the vertical grows. Who you areYou are a functional genomics scientist who is excited about doing the actual work - designing, running, validating, and iterating on screens at the bench. You are comfortable in the detail. You have done at least one screening modality end to end. The shape of the problem is what attracts you: screens that have to be designed for autonomous execution from day one, in a business where the data the lab produces is itself part of the product. You write good SOPs. You hold yourself and your colleagues to clear reproducibility thresholds. You are pragmatic about being hands on in the early phase, with cadence that will be heavy in the manual development phase and ease as protocols move onto instrumentation. You enjoy working at the boundary with non biologist colleagues - automation engineers, software engineers, AI researchers - and you do not require them to be scientifically fluent before you will collaborate with them. We are hiring across three tiers - Lab Technician, Scientist, and Principal Scientist. The shape of the work is hands on bench science at all levels, with collaboration into automation and software. The difference is depth of ownership, design authority, and team responsibility. MUST HAVE for all three tiers Hands on cell culture experience, including CL2 wet lab work with mammalian cell lines. Hands on experience in at least one component of pooled screening: cell line preparation, library cloning and QC, lentivirus production, screen execution, or sequencing sample prep. Comfortable executing protocols at the bench through manual, semi automated, and instrumented phases. Track record of working alongside non scientist colleagues (automation, software, computational) on a shared workflow. MUST HAVE - Lab Technician Relevant hands on lab experience (including A level lab work, apprenticeships, or technician roles) is the primary consideration. Comfortable following written SOPs precisely and flagging deviations. You do not need to design experiments, but you do need to execute them reliably and communicate clearly when something looks off. Hands on familiarity with basic wet lab techniques: pipetting, buffer preparation, sample handling, and equipment maintenance. Experience in a cell biology, genomics, or molecular biology lab setting is helpful but not required. Comfortable working in a fast paced, early stage environment where protocols are still being written. You are methodical, safety conscious, and do not take shortcuts. MUST HAVE - Scientist Three or more years of post PhD or equivalent industry experience in functional genomics, cell biology, or molecular biology with a screening adjacent focus. Strong hands on competence in cell culture and in at least one of: library cloning, lentivirus production, single cell capture, or NGS sample prep. Ready to grow into protocol authorship and SOP ownership over the first 12 months. MUST HAVE - Principal Scientist Seven or more years of experience in functional genomics or related disciplines (target validation, perturbation screening), with at least one screening modality (CRISPR knockout, CRISPRi knockdown, or analogous) run end to end: cell line preparation, library design, screen execution, sequencing readout, and hit calling. SOP and protocol authorship that other scientists have run successfully. Has supervised at least one junior scientist or technician. NICE TO HAVE . click apply for full job details

Principal Sales Executive- Trading (Portware)Applylocations: London, GBRtime type: Full timeposted on: Posted 3 Days Agojob requisition id: R32474FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations. Your Team's Impact: As a Sales Executive - Trading for FactSet's EMS (Execution Management System), Portware, you are a seasoned commercial leader driving revenue retention and growth across a high-value book of business. You serve as the primary relationship owner and trusted advisor, leveraging deep industry expertise to identify, develop, and close strategic opportunities within your accounts. Partnering closely with Product, Engineering, Implementation, and Support teams, you deliver measurable client value while directly impacting FactSet's revenue growth. This role demands a proven sales professional with the technical depth, business development acumen, and consultative selling skills to retain, expand, and strategically elevate a sophisticated client base. What You'll Do Build, manage and execute on a pipeline for FactSet's Portware Enterprise offering across buy-side clients Lead the full sales cycle from prospecting and discovery through negotiation and close, partnering with Pre-Sales Engineering to assess client workflows, craft compelling proposals, and win high-value EMS deals against competitors Proactively identify and convert revenue opportunities by uncovering client pain points around execution quality, workflow inefficiencies, and connectivity gaps, positioning Portware's EMS capabilities and delivering a clear ROI narrative to senior decision-makers Build and maintain C-suite and executive-level relationships across trading desks, technology, and operations teams establishing yourself as a trusted, long-term strategic partner who understands the evolving demands of modern order and execution management. Leverage deep knowledge of market microstructure, order routing, algorithmic trading, and multi-asset execution workflows to engage credibly with heads of trading, portfolio managers, and CTOs in highly technical conversations. Stay current on industry trends including evolving best execution obligations, T+1 settlement impacts, fragmentation across lit and dark venues, and the growing role of AI and automation in trade execution - applying these insights to sharpen your competitive positioning and client conversation Mentor and inspire junior team members, modeling a high-performance, results-driven sales culture built on accountability, urgency, deep product expertise and continuous improvement. Serve as a subject matter expert on EMS capabilities, market structure, and trading workflows, leveraging your expertise to differentiate FactSet's offering in competitive situations. What We're Looking For Required Skills Bachelor's degree in Economics, Business, Computer Science, or a related field or equivalent experience. 12+ years of front-office financial markets sales experience with deep knowledge across multiple asset classes and market structures. Proven track record of building C-suite relationships and exceeding revenue targets through consultative selling and long-term account management. Demonstrated ability to close complex, high-value deals navigating multi-stakeholder buying processes across trading, technology, and operations. Experience collaborating directly with software engineers, developers, and technical architects on business requirements and solution delivery. Deep expertise in securities trading, FX or Fixed Income strongly preferred; derivatives and equities experience a strong plus. Advanced understanding of FIX protocol and its practical application across trading workflows and connectivity solutions. Comprehensive knowledge of EMS platforms and their components; OMS experience a plus Exceptional communicator with the executive presence to convey complex technical and commercial concepts to senior business and technology audiences. Ability to operate at both strategic and tactical levels - balancing high-level account planning with hands-on execution and problem-solving. What's In It For You At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: Contributing to a firm with over 40 years of consecutive growth, named a 2023 Best Place to Work by Glassdoor Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and companywide wellness days. Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. A global community dedicated to volunteerism, sustainability, and inclusivity, where collaboration is always encouraged, and individuality drives solutions. Career progression plans with dedicated time each month for learning and development. Employee-led Business Resource Groups that are wholly supported by Executive Management.Learn more about our benefits here. Returning from a break? We are here to support you! If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career. At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify. Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications. Company Overview: FactSet (NYSE:FDS NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more at and follow us on X and LinkedIn. At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.

About Ema Ema is building the world's leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production - we ship real systems that run real business processes at scale. Role: Senior Technical Support Specialist (Enterprise Agentic AI) Company: Ema Unlimited Inc. Location: London Employment Type: Full-time/Remote 1. About Ema (Why Ema) Ema is building the world's first Universal AI Employee - a production-grade agentic AI platform that automates real enterprise workflows across HR, IT, Finance, and Operations. Ema's customers do not run demos. They replace mission-critical, manual business processes with agentic AI systems that operate across multiple SaaS tools, APIs, and human-in-the-loop workflows. In this world, support is not reactive. Support is production reliability, trust preservation, and system learning. At Ema, Senior Technical Support Specialists are operators of live AI systems, not ticket handlers. 2. Role Overview The Senior Support Engineer owns the health, reliability, and trustworthiness of Ema's deployed agentic AI systems in production. This role sits at the intersection of: AI behavior Workflow orchestration Enterprise integrations Customer trust Engineering feedback loops This is: Not L1 / call-center support, Not a "just elevate to engineering" role, Not reactive firefighting only This is: A senior technical escalation role, A production debugging and RCA role, A partner to Engineering, Product, and Implementation, A role with real authority during incidents 3. Impact of the Role Impact at Ema You are the last line of defense between a production issue and customer trust erosion You prevent small failures from turning into account-level crises You ensure learnings from incidents improve the product and delivery systemically Impact on Customers Customers trust Ema because issues are handled competently and transparently AI failures are explained, mitigated, and prevented - not hand-waved Production stability improves over time, not degrades Impact on Your Career You gain rare experience operating agentic AI systems in production You build deep expertise across AI, integrations, and workflows You can grow into Reliability Engineering, Implementation Leadership, or Product-facing roles 4. Core Problems You Will Solve Diagnosing failures in multi-agent AI workflows Deeply understanding Ema's platform and providing workarounds/alternate approaches to customers facing issues Debugging issues spanning: AI behavior (false positives / negatives) Workflow logic Integrations (HRIS, ITSM, IAM, Finance) Data quality Platform configuration Handling Sev-1 / Sev-2 customer specific incidents calmly under customer pressure Help Engineering & Product teams Prevent repeated incidents through disciplined RCA Converting noisy customer complaints into high-signal engineering feedback 5. Jobs To Be Done 5.1 Production Issue Ownership Own customer-reported issues from intake to resolution adhering strictly to SLAs Take responsibility for diagnosis, coordination, and closure; Importantly, provide workarounds to customers to unblock them while engineering fix is made Ensure no issue is "lost" between teams Act as technical owner even when multiple teams are involved 5.2 Debugging, Diagnosis & Sev 1/2 Issue Resolution Debug agentic workflows end-to-end Trace failures across agents, tools, integrations, and humans-in-the-loop Identify whether issues are caused by: Model behavior Prompt / policy logic Workflow orchestration Integration constraints Customer configuration Provide clear, actionable root cause summaries Resolve Sev 1 / Sev 2 Client issues; Escalate to the right team to help solve and close the issue. Keep customer communication calm, factual, and confidence-building 5.4 Customer Communication & Trust Communicate during incidents without speculation or panic Explain AI failures in a way customers can understand Set realistic recovery timelines Rebuild trust post-incident through transparency and follow-through 5.6 Feedback Loops to Engineering & Product Write high-signal bug reports and incident summaries Advocate for fixes based on customer impact, not noise Help Product understand real production behavior Ensure support insights influence roadmap and quality improvement 5.7 Support Operations & Excellence Improve runbooks, playbooks, and diagnostics Improve on-call hygiene and escalation clarity Mentor junior support engineers Raise the overall support bar at Ema 6. Traits We're Looking For Technical & Diagnostic Strength Excellent debugging instincts Comfortable operating in ambiguous systems Able to isolate root cause across layers Ownership & Reliability Mindset Issues do not bounce - they get owned Calm during incidents Bias toward permanent fixes Judgment & Communication Knows when to escape and when not to Can say "we don't know yet" credibly Communicates clearly with both engineers and customers Cultural Fit Low ego, high accountability Truth-seeking over blame Respects both customer urgency and engineering quality 7. Required Qualifications 6-9+ years in senior technical support, reliability, or production engineering roles Experience supporting enterprise SaaS platforms in production Strong understanding of: APIs and integrations Distributed systems Logs, traces, and diagnostics Experience handling escalations and incidents Customer-facing experience with senior stakeholders 8. Preferred Background Support or reliability roles in AI / automation platforms Experience with workflow orchestration or agentic systems Familiarity with AWS / GCP / Azure Background in high-availability, 24 7 systems Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.