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Location: On site / Gosport, UK job type: Permanent / Full-time Sector and subsector: Engineering Administration Salary: Negotiable salary Company Description BJF Group is a leading multi-discipline Main Contractor based across the UK, specialising in delivering high-quality construction projects across various sectors - priding ourselves on our reputation for excellence and attention to detail. Across the public and private sectors, our teams deliver with care, consistency and accountability. We bring specialist knowledge, a flexible mindset, and a commitment to doing things properly, even in the most complex or sensitive environments. As we continue to grow, we are seeking a proactive and driven FM Contract Coordinator to lead the contract administration function, ensuring the efficient delivery of administrative support across the contract. The FM Contract Co-ordinator is responsible for managing a small team, maintaining the integrity of operational data, supporting compliance and financial processes, and ensuring work is administered accurately and in accordance with contractual requirements. The role acts as a key link between operational teams, commercial teams and the client to support effective service delivery. Lead, manage and support a team of 2-3 Contract Administrators, conduct regular one-to-one meetings, manage annual leave and absences and ensure administrative procedures are consistently followed across the team Oversee the administration of reactive, planned and project work Ensure work orders are raised, updated and closed accurately within agreed timescale and customer requests are correctly logged within the CAFM system Support engineers and operational managers with administrative requirements Ensure the CAFM system is maintained with accurate and complete information Assist with system improvements and process development and produce data extracts and reports as required Maintain document control in line with company procedures and support audit preparation and evidence gathering Monitor contract KPIs and administrative performance and highlight overdue work and emerging risks Act as a key point of contact for client administrative enquiries, ensuring customer queries are responded to professionally and promptly Comply with all company Health & Safety policies and assist with incident reporting processes. Work closely with the SDA Regional Manager and Service Managers to support operational delivery. Previous experience in a senior administrative role within Hard FM, Facilities Management or a similar operational environment. Experience managing or supervising an administrative team. Experience using CAFM systems (e.g. SICON, Maximo, Concept, SAP or similar) Understanding of Safety Regulations Other information Annual Leave Entitlement: 33 days per annum (inclusive of bank holidays) Group Pension Scheme: Provided by Royal London to save for your future. Free Eyesight test: Specsavers Company Funded Health Cash Plan: helping you spread the cost of essential healthcare like, trips to the dentist. Remote GP Access: speedy access to a GP by telephone or online plus electronic prescriptions 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it. Discounted Gym Membership at more than 3,000 gyms across the UK. Free Eyesight test: Specsavers Better BJF Initiative: wellbeing and mental health champions readily available at work. Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire. At BJF we look for people who seek: A career that will challenge and motivate A flexible, supportive, and caring environment The opportunity to progress, make key decisions and own their future A high level of variety in day-to-day work life TEAMS Values by BJF Group Trusted Open, honest and transparent Excellent The best in everything we do Agile At the forefront of change Motivated Driven to continuously improve together We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical beliefs; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. Awarded Silver Armed Forces Covenant Employer Recognition Scheme (2022) Awarded 'Management Team of the Year' at the Surrey Kent Sussex (SKS250) 250 Awards (2022) Finalists of the Southeast Construction Awards in the Best Construction Project and Best Construction Contractor categories. (2021)

About the company: the company is the agentic infrastructure company. We free people and agents to ship what's next. For more than a decade, the company has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you're building our products, supporting our customers, growing our community, or shaping our story, you'll help define what comes next. About the role: We are looking for a Senior Partner Solutions Engineer to join our partnerships team in EMEA. This role will lead enablement and pre-sales motions with the company's solution and consulting partners (SIs and GSIs) across the region, with a primary focus on the DACH market. Partner Solutions Engineers work with partner engineering, sales, and product teams to grow adoption of the company's products and build strong technical relationships. A key focus in this role will be growing partner-delivered capacity in the DACH region: running the company's partner certification program, creating and delivering technical enablement and workshops, and supporting pre-sales motions where partners are engaged. Fluency in German and/or French is essential; this is a spoken, partner-facing role. This role will serve as a developer advocate for the company across solution and consulting partners. You will be the expert on building and delivering with the company products, including AI and agent workloads, and will establish best practices, author guides, lead workshops and hackathons, and build solutions for partner communities and the company teams. Partner Solutions Engineers require a strong web development background, especially in frontend development, cloud infrastructure, networking, and modern application development. Strong coordination skills across multiple partners and time zones are essential, as is building lasting relationships with practice leads, delivery teams, and executives. This is an in-person (hybrid) position that will require you to be based in the company's London or Berlin office with a required 3 days per week in office. What you will do: Serve as subject matter expert on the company and Next.js to partner engineering teams and leadership across EMEA. Run the company's partner certification program in the region: deliver certification workshops, review certification projects, and guide partner engineers through the program. Create and deliver technical training and enablement on Next.js and the company best practices, including building agents and AI applications on the company. Deliver one-to-many technical workshops for partner engineering teams, and author the workshop content behind them. Run and support partner hackathons that build partner skills and surface joint solutions. Provide pre-sales support where partners are engaged: proofs of concept, technical deep dives, and deal unblocking alongside the company's sales and sales engineering teams. Serve as the main technical contact for SIs and GSIs in the region, building lasting relationships with their engineering teams and practice leadership. Build templates and solutions that equip partner communities with the best practices on delivering with the company. About you: You are passionate about building first-class user experiences on the web. You have a strong understanding of web architecture, frontend development, and serverless computing. You have 4+ years of experience as a solutions engineer advising or consulting engineering teams. You have 6+ years of experience building and launching frontend applications using Next.js or React. You speak German and/or French; spoken fluency in at least one of them, alongside professional English, is essential for this role. You have worked with or within agencies, systems integrators, or consulting firms, and understand how they staff, deliver, and grow a technology practice. You are experienced in developer relations, from training sessions and talks to producing technical content. You have a results-driven mindset and are experienced working in a fast-paced environment. You are comfortable working with remote, globally distributed cross-functional teams. You have excellent communication skills and experience building and maintaining strong relationships with stakeholders. You have experience driving the adoption of web technology or previous pre-sales experience. You are based in EMEA and able to travel 20% of the time. Bonus if you: Have built and shipped AI-powered or agentic applications, ideally with the AI SDK. Speak both German and French. Have run certification, training, or enablement programs at scale. Have experience with composable architectures (headless CMS, commerce, search, analytics) common in partner-delivered projects. Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. the company is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. the company encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Head EMEA Refund Fraud, Integrity - Fixed Term Contract Location: London - The River Building HQ Employment Type: Full time Location Type: Hybrid Department: All Cost Centers, Deliveroo COO, Customer Experience, Service Excellence, Policy & Compensation About the Role The head of EMEA Refund Fraud will lead Doordash's EMEA strategy for preventing and managing refund abuse across our marketplace. You will be accountable for the performance of the Credit and Refund (C&R) Fraud domain: setting the long-term vision, determining where we focus our resources, and building the team, controls and capabilities required to reduce fraud sustainably while protecting the experience of genuine customers. This is a senior leadership role at the intersection of Integrity, Customer Care, Product, Engineering, Analytics and Finance. You will lead a team of experienced fraud and strategy professionals and work with senior leaders across Deliveroo to make complex decisions about fraud risk, customer experience, operational cost and product investment. You will need to be comfortable operating in ambiguity, identifying problems before they become material, and turning complex and sometimes incomplete signals into a clear strategy. Success will come not from personally solving every problem, but from creating the direction, operating mechanisms and team that enable Deliveroo to manage refund fraud effectively at scale. What You'll Be Doing Setting the C&R Fraud Strategy Set and own the 1-2 year vision and strategy for C&R Fraud, translating wider Integrity and business priorities into a focused roadmap. Proactively identify emerging risks, systemic vulnerabilities and opportunities rather than waiting for problems to be assigned. Determine the highest-value problems for the team to solve and make clear choices about where we should (and should not) invest. Define how we balance fraud loss, customer experience, operational cost and growth when designing controls. Build compelling business cases for significant product, policy and operational investments. Owning Performance and Risk Be accountable for C&R Fraud performance and establish a clear set of outcomes, targets and guardrails. Develop a comprehensive view of fraud exposure, including fraud cost, abuse rates, loss per order, false positives, customer impact and operational cost. Partner with Finance and senior leadership to quantify financial exposure and inform risk appetite decisions. Establish mechanisms to identify material changes in performance, understand their drivers and ensure effective action is taken. Ensure the organisation can detect and respond quickly to new abuse patterns and emerging threats. Build Scalable Fraud Prevention Capabilities Own the effectiveness of the overall C&R fraud framework across customer and partner journeys. Identify systemic control gaps and ensure the right preventative, detective and responsive controls are in place. Set the direction for product decisioning, eligibility logic, automation, friction, policies and operational interventions. Ensure rules, models and controls are continually evaluated against both fraud outcomes and customer-experience guardrails. Create effective feedback loops between frontline investigations, Analytics, Product and Engineering so that new insights translate into better prevention. Challenge legacy processes and controls, simplifying or retiring them where they no longer provide sufficient value. Lead Cross-Functional Strategy and Investment Act as the senior C&R Fraud partner to Product, Engineering, Customer Care, Merchant, Finance, Analytics and other Integrity teams. Translate fraud problems into clear product and business opportunities and influence roadmaps outside your direct reporting line. Lead complex decisions where fraud prevention, customer experience, commercial performance and operational efficiency are in tension. Create alignment around priorities, decision rights and accountability without relying on excessive consensus. Make longer-term trade-offs and ensure resources are concentrated on the initiatives with the greatest expected impact. Communicate complex risks and recommendations clearly to senior and executive stakeholders. Build and Lead a High-Performing Team Lead and develop a team of experienced fraud, strategy and operations professionals. Translate your strategy into clear, measurable outcomes for individual team members. Empower your team to own significant problems independently while providing effective challenge, coaching and direction. Establish strong operating mechanisms and rituals for reviewing performance, prioritisation, delivery and emerging risks. Build capability and succession within the team, identifying development opportunities and future talent needs. Create an inclusive environment in which different perspectives are actively sought and people are able to challenge assumptions. Hold yourself and others accountable for delivering ambitious outcomes while maintaining focus and sustainable ways of working. Requirements We are looking for an experienced leader who has previously owned a meaningful fraud, risk, trust & safety, operational or related business domain. You will ideally bring: Significant experience in fraud, risk strategy, trust & safety, marketplace integrity, strategy & operations or a related domain, typically gained over 10+ years. Experience leading and developing experienced individual contributors and/or managers. Demonstrated ownership of a substantial business outcome, risk domain or portfolio rather than solely individual projects. A track record of defining and executing strategies across a 1-2 year horizon. Experience identifying complex problems, setting direction and making high-quality decisions where the answer is not immediately clear. Strong commercial judgement and the ability to evaluate financial impact alongside customer and operational consequences. Experience influencing senior stakeholders across Product, Engineering, Operations, Analytics and Finance. Strong analytical judgement and the ability to use data, customer insight and operational evidence to challenge assumptions and make decisions. Experience translating complex problems into scalable product, policy or operational solutions. Strong people leadership, with evidence of developing talented individuals and creating teams that operate effectively with increasing autonomy. Excellent written and verbal communication, including the ability to turn complex analysis into clear executive-level recommendations. Experience with refund abuse, customer claims fraud, payments fraud, marketplace abuse or adjacent fraud domains would be valuable, but deep expertise in refund fraud itself is not essential. We are equally interested in leaders who have demonstrated the ability to quickly understand a complex risk domain and build the strategy and organisation required to improve it. What Success Looks Like In this role, you will have built a clear and widely understood C&R Fraud strategy, established measurable outcomes and guardrails, and focused the organisation on a number of high-impact priorities. You will have materially improved our ability to prevent and respond to refund abuse while protecting genuine customers, created a scalable control and monitoring framework, and influenced the product investments required to address systemic vulnerabilities. You will have built a team capable of owning complex problems independently - creating an organisation that anticipates risk and continuously improves rather than reacting to the fraud we see today.

About the Role The head of EMEA Refund Fraud will lead Doordash's EMEA strategy for preventing and managing refund abuse across our marketplace. You will be accountable for the performance of the Credit and Refund (C&R) Fraud domain: setting the long-term vision, determining where we focus our resources, and building the team, controls and capabilities required to reduce fraud sustainably while protecting the experience of genuine customers. This is a senior leadership role at the intersection of Integrity, Customer Care, Product, Engineering, Analytics and Finance. You will lead a team of experienced fraud and strategy professionals and work with senior leaders across the company to make complex decisions about fraud risk, customer experience, operational cost and product investment. You will need to be comfortable operating in ambiguity, identifying problems before they become material, and turning complex and sometimes incomplete signals into a clear strategy. Success will come not from personally solving every problem, but from creating the direction, operating mechanisms and team that enable the company to manage refund fraud effectively at scale. What You'll Be Doing Setting the C&R Fraud Strategy Set and own the 1-2 year vision and strategy for C&R Fraud, translating wider Integrity and business priorities into a focused roadmap. Proactively identify emerging risks, systemic vulnerabilities and opportunities rather than waiting for problems to be assigned. Determine the highest-value problems for the team to solve and make clear choices about where we should (and should not) invest. Define how we balance fraud loss, customer experience, operational cost and growth when designing controls. Build compelling business cases for significant product, policy and operational investments. Owning Performance and Risk Be accountable for C&R Fraud performance and establish a clear set of outcomes, targets and guardrails. Develop a comprehensive view of fraud exposure, including fraud cost, abuse rates, loss per order, false positives, customer impact and operational cost. Partner with Finance and senior leadership to quantify financial exposure and inform risk appetite decisions. Establish mechanisms to identify material changes in performance, understand their drivers and ensure effective action is taken. Ensure the organisation can detect and respond quickly to new abuse patterns and emerging threats. Build Scalable Fraud Prevention Capabilities Own the effectiveness of the overall C&R fraud framework across customer and partner journeys. Identify systemic control gaps and ensure the right preventative, detective and responsive controls are in place. Set the direction for product decisioning, eligibility logic, automation, friction, policies and operational interventions. Ensure rules, models and controls are continually evaluated against both fraud outcomes and customer-experience guardrails. Create effective feedback loops between frontline investigations, Analytics, Product and Engineering so that new insights translate into better prevention. Challenge legacy processes and controls, simplifying or retiring them where they no longer provide sufficient value. Lead Cross-Functional Strategy and Investment Act as the senior C&R Fraud partner to Product, Engineering, Customer Care, Merchant, Finance, Analytics and other Integrity teams. Translate fraud problems into clear product and business opportunities and influence roadmaps outside your direct reporting line. Lead complex decisions where fraud prevention, customer experience, commercial performance and operational efficiency are in tension. Create alignment around priorities, decision rights and accountability without relying on excessive consensus. Make longer-term trade-offs and ensure resources are concentrated on the initiatives with the greatest expected impact. Communicate complex risks and recommendations clearly to senior and executive stakeholders. Build and Lead a High-Performing Team Lead and develop a team of experienced fraud, strategy and operations professionals. Translate your strategy into clear, measurable outcomes for individual team members. Empower your team to own significant problems independently while providing effective challenge, coaching and direction. Establish strong operating mechanisms and rituals for reviewing performance, prioritisation, delivery and emerging risks. Build capability and succession within the team, identifying development opportunities and future talent needs. Create an inclusive environment in which different perspectives are actively sought and people are able to challenge assumptions. Hold yourself and others accountable for delivering ambitious outcomes while maintaining focus and sustainable ways of working. Requirements We are looking for an experienced leader who has previously owned a meaningful fraud, risk, trust & safety, operational or related business domain. You will ideally bring: Significant experience in fraud, risk strategy, trust & safety, marketplace integrity, strategy & operations or a related domain, typically gained over 10+ years. Experience leading and developing experienced individual contributors and/or managers. Demonstrated ownership of a substantial business outcome, risk domain or portfolio rather than solely individual projects. A track record of defining and executing strategies across a 1-2 year horizon. Experience identifying complex problems, setting direction and making high-quality decisions where the answer is not immediately clear. Strong commercial judgement and the ability to evaluate financial impact alongside customer and operational consequences. Experience influencing senior stakeholders across Product, Engineering, Operations, Analytics and Finance. Strong analytical judgement and the ability to use data, customer insight and operational evidence to challenge assumptions and make decisions. Experience translating complex problems into scalable product, policy or operational solutions. Strong people leadership, with evidence of developing talented individuals and creating teams that operate effectively with increasing autonomy. Excellent written and verbal communication, including the ability to turn complex analysis into clear executive-level recommendations. Experience with refund abuse, customer claims fraud, payments fraud, marketplace abuse or adjacent fraud domains would be valuable, but deep expertise in refund fraud itself is not essential. We are equally interested in leaders who have demonstrated the ability to quickly understand a complex risk domain and build the strategy and organisation required to improve it. What Success Looks Like In this role, you will have built a clear and widely understood C&R Fraud strategy, established measurable outcomes and guardrails, and focused the organisation on a number of high-impact priorities. You will have materially improved our ability to prevent and respond to refund abuse while protecting genuine customers, created a scalable control and monitoring framework, and influenced the product investments required to address systemic vulnerabilities. You will have built a team capable of owning complex problems independently - creating an organisation that anticipates risk and continuously improves rather than reacting to the fraud we see today. Why the company Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits healthcare well-being parental leave pensions generous annual leave allowances time off to support a charitable cause of your choice Diversity At the company, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

About Ema Ema is building the world's leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production - we ship real systems that run real business processes at scale. Role: Senior Support Specialist (Enterprise Agentic AI) Company: Ema Unlimited Inc. Location: London Employment Type: Full-time/Remote 1. About Ema (Why Ema) Ema is building the world's first Universal AI Employee - a production-grade agentic AI platform that automates real enterprise workflows across HR, IT, Finance, and Operations. Ema's customers do not run demos. They replace mission-critical, manual business processes with agentic AI systems that operate across multiple SaaS tools, APIs, and human-in-the-loop workflows. In this world, support is not reactive. Support is production reliability, trust preservation, and system learning. At Ema, Senior Technical Support Specialists are operators of live AI systems, not ticket handlers. 2. Role Overview The Senior Support Engineer owns the health, reliability, and trustworthiness of Ema's deployed agentic AI systems in production. This role sits at the intersection of: AI behavior Workflow orchestration Enterprise integrations Customer trust Engineering feedback loops This is: Not L1 / call-center support, Not a "just elevate to engineering" role, Not reactive firefighting only This is: A senior technical escalation role, A production debugging and RCA role, A partner to Engineering, Product, and Implementation, A role with real authority during incidents 3. Impact of the Role Impact at Ema You are the last line of defense between a production issue and customer trust erosion You prevent small failures from turning into account-level crises You ensure learnings from incidents improve the product and delivery systemically Impact on Customers Customers trust Ema because issues are handled competently and transparently AI failures are explained, mitigated, and prevented - not hand-waved Production stability improves over time, not degrades Impact on Your Career You gain rare experience operating agentic AI systems in production You build deep expertise across AI, integrations, and workflows You can grow into Reliability Engineering, Implementation Leadership, or Product-facing roles 4. Core Problems You Will Solve Diagnosing failures in multi-agent AI workflows Deeply understanding Ema's platform and providing workarounds/alternate approaches to customers facing issues Debugging issues spanning: AI behavior (false positives / negatives) Workflow logic Integrations (HRIS, ITSM, IAM, Finance) Data quality Platform configuration Handling Sev-1 / Sev-2 customer specific incidents calmly under customer pressure Help Engineering & Product teams Prevent repeated incidents through disciplined RCA Converting noisy customer complaints into high-signal engineering feedback 5. Jobs To Be Done 5.1 Production Issue Ownership Own customer-reported issues from intake to resolution adhering strictly to SLAs Take responsibility for diagnosis, coordination, and closure; Importantly, provide workarounds to customers to unblock them while engineering fix is made Ensure no issue is "lost" between teams Act as technical owner even when multiple teams are involved 5.2 Debugging, Diagnosis & Sev 1/2 Issue Resolution Debug agentic workflows end-to-end Trace failures across agents, tools, integrations, and humans-in-the-loop Identify whether issues are caused by: Model behavior Prompt / policy logic Workflow orchestration Integration constraints Customer configuration Provide clear, actionable root cause summaries Resolve Sev 1 / Sev 2 Client issues; Escalate to the right team to help solve and close the issue. Keep customer communication calm, factual, and confidence-building 5.4 Customer Communication & Trust Communicate during incidents without speculation or panic Explain AI failures in a way customers can understand Set realistic recovery timelines Rebuild trust post-incident through transparency and follow-through 5.6 Feedback Loops to Engineering & Product Write high-signal bug reports and incident summaries Advocate for fixes based on customer impact, not noise Help Product understand real production behavior Ensure support insights influence roadmap and quality improvement 5.7 Support Operations & Excellence Improve runbooks, playbooks, and diagnostics Improve on-call hygiene and escalation clarity Mentor junior support engineers Raise the overall support bar at Ema 6. Traits We're Looking For Technical & Diagnostic Strength Excellent debugging instincts Comfortable operating in ambiguous systems Able to isolate root cause across layers Ownership & Reliability Mindset Issues do not bounce - they get owned Calm during incidents Bias toward permanent fixes Judgment & Communication Knows when to escape and when not to Can say "we don't know yet" credibly Communicates clearly with both engineers and customers Cultural Fit Low ego, high accountability Truth-seeking over blame Respects both customer urgency and engineering quality 7. Required Qualifications 6-9+ years in senior technical support, reliability, or production engineering roles Experience supporting enterprise SaaS platforms in production Strong understanding of: APIs and integrations Distributed systems Logs, traces, and diagnostics Experience handling escalations and incidents Customer-facing experience with senior stakeholders 8. Preferred Background Support or reliability roles in AI / automation platforms Experience with workflow orchestration or agentic systems Familiarity with AWS / GCP / Azure Background in high-availability, 24 7 systems Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

About the Role The head of EMEA Refund Fraud will lead Doordash's EMEA strategy for preventing and managing refund abuse across our marketplace. You will be accountable for the performance of the Credit and Refund (C&R) Fraud domain: setting the long-term vision, determining where we focus our resources, and building the team, controls and capabilities required to reduce fraud sustainably while protecting the experience of genuine customers. This is a senior leadership role at the intersection of Integrity, Customer Care, Product, Engineering, Analytics and Finance. You will lead a team of experienced fraud and strategy professionals and work with senior leaders across Deliveroo to make complex decisions about fraud risk, customer experience, operational cost and product investment. You will need to be comfortable operating in ambiguity, identifying problems before they become material, and turning complex and sometimes incomplete signals into a clear strategy. Success will come not from personally solving every problem, but from creating the direction, operating mechanisms and team that enable Deliveroo to manage refund fraud effectively at scale. What You'll Be Doing Setting the C&R Fraud Strategy Set and own the 1-2 year vision and strategy for C&R Fraud, translating wider Integrity and business priorities into a focused roadmap. Proactively identify emerging risks, systemic vulnerabilities and opportunities rather than waiting for problems to be assigned. Determine the highest-value problems for the team to solve and make clear choices about where we should (and should not) invest. Define how we balance fraud loss, customer experience, operational cost and growth when designing controls. Build compelling business cases for significant product, policy and operational investments. Owning Performance and Risk Be accountable for C&R Fraud performance and establish a clear set of outcomes, targets and guardrails. Develop a comprehensive view of fraud exposure, including fraud cost, abuse rates, loss per order, false positives, customer impact and operational cost. Partner with Finance and senior leadership to quantify financial exposure and inform risk appetite decisions. Establish mechanisms to identify material changes in performance, understand their drivers and ensure effective action is taken. Ensure the organisation can detect and respond quickly to new abuse patterns and emerging threats. Build Scalable Fraud Prevention Capabilities Own the effectiveness of the overall C&R fraud framework across customer and partner journeys. Identify systemic control gaps and ensure the right preventative, detective and responsive controls are in place. Set the direction for product decisioning, eligibility logic, automation, friction, policies and operational interventions. Ensure rules, models and controls are continually evaluated against both fraud outcomes and customer experience guardrails. Create effective feedback loops between frontline investigations, Analytics, Product and Engineering so that new insights translate into better prevention. Challenge legacy processes and controls, simplifying or retiring them where they no longer provide sufficient value. Lead Cross-Functional Strategy and Investment Act as the senior C&R Fraud partner to Product, Engineering, Customer Care, Merchant, Finance, Analytics and other Integrity teams. Translate fraud problems into clear product and business opportunities and influence roadmaps outside your direct reporting line. Lead complex decisions where fraud prevention, customer experience, commercial performance and operational efficiency are in tension. Create alignment around priorities, decision rights and accountability without relying on excessive consensus. Make longer term trade offs and ensure resources are concentrated on the initiatives with the greatest expected impact. Communicate complex risks and recommendations clearly to senior and executive stakeholders. Build and Lead a High-Performing Team Lead and develop a team of experienced fraud, strategy and operations professionals. Translate your strategy into clear, measurable outcomes for individual team members. Empower your team to own significant problems independently while providing effective challenge, coaching and direction. Establish strong operating mechanisms and rituals for reviewing performance, prioritisation, delivery and emerging risks. Build capability and succession within the team, identifying development opportunities and future talent needs. Create an inclusive environment in which different perspectives are actively sought and people are able to challenge assumptions. Hold yourself and others accountable for delivering ambitious outcomes while maintaining focus and sustainable ways of working. Requirements We are looking for an experienced leader who has previously owned a meaningful fraud, risk, trust & safety, operational or related business domain. You will ideally bring: Significant experience in fraud, risk strategy, trust & safety, marketplace integrity, strategy & operations or a related domain, typically gained over 10+ years. Experience leading and developing experienced individual contributors and/or managers. Demonstrated ownership of a substantial business outcome, risk domain or portfolio rather than solely individual projects. A track record of defining and executing strategies across a 1-2 year horizon. Experience identifying complex problems, setting direction and making high quality decisions where the answer is not immediately clear. Strong commercial judgement and the ability to evaluate financial impact alongside customer and operational consequences. Experience influencing senior stakeholders across Product, Engineering, Operations, Analytics and Finance. Strong analytical judgement and the ability to use data, customer insight and operational evidence to challenge assumptions and make decisions. Experience translating complex problems into scalable product, policy or operational solutions. Strong people leadership, with evidence of developing talented individuals and creating teams that operate effectively with increasing autonomy. Excellent written and verbal communication, including the ability to turn complex analysis into clear executive level recommendations. Experience with refund abuse, customer claims fraud, payments fraud, marketplace abuse or adjacent fraud domains would be valuable, but deep expertise in refund fraud itself is not essential. We are equally interested in leaders who have demonstrated the ability to quickly understand a complex risk domain and build the strategy and organisation required to improve it. What Success Looks Like In this role, you will have built a clear and widely understood C&R Fraud strategy, established measurable outcomes and guardrails, and focused the organisation on a number of high impact priorities. You will have materially improved our ability to prevent and respond to refund abuse while protecting genuine customers, created a scalable control and monitoring framework, and influenced the product investments required to address systemic vulnerabilities. You will have built a team capable of owning complex problems independently - creating an organisation that anticipates risk and continuously improves rather than reacting to the fraud we see today. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know . click apply for full job details

About Ema Ema is building the world's leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production - we ship real systems that run real business processes at scale. Role: Senior Technical Support Specialist (Enterprise Agentic AI) Company: Ema Unlimited Inc. Location: London Employment Type: Full-time/Remote 1. About Ema (Why Ema) Ema is building the world's first Universal AI Employee - a production-grade agentic AI platform that automates real enterprise workflows across HR, IT, Finance, and Operations. Ema's customers do not run demos. They replace mission-critical, manual business processes with agentic AI systems that operate across multiple SaaS tools, APIs, and human-in-the-loop workflows. In this world, support is not reactive. Support is production reliability, trust preservation, and system learning. At Ema, Senior Technical Support Specialists are operators of live AI systems, not ticket handlers. 2. Role Overview The Senior Support Engineer owns the health, reliability, and trustworthiness of Ema's deployed agentic AI systems in production. This role sits at the intersection of: AI behavior Workflow orchestration Enterprise integrations Customer trust Engineering feedback loops This is: Not L1 / call-center support, Not a "just elevate to engineering" role, Not reactive firefighting only This is: A senior technical escalation role, A production debugging and RCA role, A partner to Engineering, Product, and Implementation, A role with real authority during incidents 3. Impact of the Role Impact at Ema You are the last line of defense between a production issue and customer trust erosion You prevent small failures from turning into account-level crises You ensure learnings from incidents improve the product and delivery systemically Impact on Customers Customers trust Ema because issues are handled competently and transparently AI failures are explained, mitigated, and prevented - not hand-waved Production stability improves over time, not degrades Impact on Your Career You gain rare experience operating agentic AI systems in production You build deep expertise across AI, integrations, and workflows You can grow into Reliability Engineering, Implementation Leadership, or Product-facing roles 4. Core Problems You Will Solve Diagnosing failures in multi-agent AI workflows Deeply understanding Ema's platform and providing workarounds/alternate approaches to customers facing issues Debugging issues spanning: AI behavior (false positives / negatives) Workflow logic Integrations (HRIS, ITSM, IAM, Finance) Data quality Platform configuration Handling Sev-1 / Sev-2 customer specific incidents calmly under customer pressure Help Engineering & Product teams Prevent repeated incidents through disciplined RCA Converting noisy customer complaints into high-signal engineering feedback 5. Jobs To Be Done 5.1 Production Issue Ownership Own customer-reported issues from intake to resolution adhering strictly to SLAs Take responsibility for diagnosis, coordination, and closure; Importantly, provide workarounds to customers to unblock them while engineering fix is made Ensure no issue is "lost" between teams Act as technical owner even when multiple teams are involved 5.2 Debugging, Diagnosis & Sev 1/2 Issue Resolution Debug agentic workflows end-to-end Trace failures across agents, tools, integrations, and humans-in-the-loop Identify whether issues are caused by: Model behavior Prompt / policy logic Workflow orchestration Integration constraints Customer configuration Provide clear, actionable root cause summaries Resolve Sev 1 / Sev 2 Client issues; Escalate to the right team to help solve and close the issue. Keep customer communication calm, factual, and confidence-building 5.4 Customer Communication & Trust Communicate during incidents without speculation or panic Explain AI failures in a way customers can understand Set realistic recovery timelines Rebuild trust post-incident through transparency and follow-through 5.6 Feedback Loops to Engineering & Product Write high-signal bug reports and incident summaries Advocate for fixes based on customer impact, not noise Help Product understand real production behavior Ensure support insights influence roadmap and quality improvement 5.7 Support Operations & Excellence Improve runbooks, playbooks, and diagnostics Improve on-call hygiene and escalation clarity Mentor junior support engineers Raise the overall support bar at Ema 6. Traits We're Looking For Technical & Diagnostic Strength Excellent debugging instincts Comfortable operating in ambiguous systems Able to isolate root cause across layers Ownership & Reliability Mindset Issues do not bounce - they get owned Calm during incidents Bias toward permanent fixes Judgment & Communication Knows when to escape and when not to Can say "we don't know yet" credibly Communicates clearly with both engineers and customers Cultural Fit Low ego, high accountability Truth-seeking over blame Respects both customer urgency and engineering quality 7. Required Qualifications 6-9+ years in senior technical support, reliability, or production engineering roles Experience supporting enterprise SaaS platforms in production Strong understanding of: APIs and integrations Distributed systems Logs, traces, and diagnostics Experience handling escalations and incidents Customer-facing experience with senior stakeholders 8. Preferred Background Support or reliability roles in AI / automation platforms Experience with workflow orchestration or agentic systems Familiarity with AWS / GCP / Azure Background in high-availability, 24 7 systems Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Senior Developer C# .Net, Azure cloud-native, Azure AI Foundry, SQL Hybrid - Central / West London & WFH Circa £70,000 - £90,000 + Bonus and good benefits An exciting opportunity for a Senior .Net Developer / Senior Software Engineer to combine their strong Microsoft .Net development experience with modern AI technology by playing a key role building up our clients AI driven capabilities. It's a role for a keen and confident Developer / Software Engineer that enjoys autonomy and embracing new technologies working in fast paced delivery focussed environments. It would best suit those used to working for small to medium sized businesses (SME's) and is open to those already operating at a Senior level as well as those looking to take a step-up. Our client recently brought development in-house and are building a team that already includes two highly capable Mid-Level Full-stack Engineers to migrate a complex monolithic booking system to a new .Net 10 Azure-native microservices solution. Reporting directly into the CTO, the Senior Developer will be hands-on as well as making pragmatic architectural and engineering decisions that keep delivery front and centre including building up their AI offering. To be considered for this exciting greenfield opportunity you'll need the following skills and experience: 6+ years commercial experience as a Developer or Software Engineer predominantly with Microsoft development tools (experience as a Senior or Lead or Mentor etc is beneficial but not essential) Strong backend development experience Strong C# / .NET experience from 8 onwards Strong Azure cloud-native development experience - AKS / Container Apps, Service Bus, API Management, Azure DevOps etc Good knowledge and experience with Azure AI Foundry Strong SQL / SQL Server experience schema design, EF Core migrations, query performance tuning etc Good knowledge of software architecture, scalability and best practice Experience with Microservices patterns Experience with Frontend Development - React / TypeScript / Angular etc Strong team player and comfortable engaging with business stakeholders and 3rd party partners. This role is perfect for those who thrive in small, flat-structured, collaborative team environments where your contribution makes a real difference. Salary will reflect experience and likely to be in the £70,000 - £90,000 range although higher would be considered. The client can also offers working from home on a Monday and Friday. For further information, please send your CV to Wayne Young at Young's Employment Services Ltd. YES are operating as both a recruitment Agency and Recruitment Business.

Minimum qualifications: Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience. 5 years of experience with software development using Python or similar coding languages. Experience taking production grade AI driven solutions from conception to launch and architecting AI systems on cloud platforms (e.g., GCP). Experience building pipelines for structured and unstructured data using both vector databases and RAG like architectures to power enterprise AI solutions. Experience leading technical discovery sessions with customers. Active, or the ability to obtain, a Security Check (SC) UK security clearance. Preferred qualifications: Master's degree or PhD in AI, Computer Science, or a related technical field. Experience implementing multi agent systems using frameworks (e.g., LangGraph, CrewAI, ADK) and complex patterns (e.g., ReAct, self reflection, hierarchical delegation). Experience in a post sales or technical consulting delivery function. Knowledge of LLM native metrics (e.g., tokens/sec, cost per request) and techniques for optimizing state management and granular tracing. About the job As an AI Forward Deployed Engineer (FDE) at the company Cloud, you will be the technical engine of our Innovation team, working directly with highly regulated clients to help them transform their operations using advanced AI/ML technologies. You will be an embedded builder who bridges the gap between frontier AI products and production grade reality within customers. Unlike traditional advisory roles, you will function as a builder consultant, moving beyond high level architecture to code, debug, and jointly ship bespoke agentic solutions directly within the customer's environment. This role is designed for high agency engineers with a founder's mindset. You will manage blocker to production including solving the integration complexities, data readiness issues, and state management challenges that prevent AI from reaching enterprise grade maturity. By embedding with strategic accounts, you will serve a dual purpose: providing white glove deployment of complex AI systems and acting as a critical feedback loop, transforming real world field insights into the company Cloud's future product roadmap. The company Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise grade solutions that leverage the company's cutting edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to the company Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Serve as the lead developer for complex AI applications, transitioning from rapid prototypes to production grade agentic workflows (e.g., multi agent systems, MCP servers) that drive measurable Return on Investment (ROI). Architect and code the connective tissue between the company's AI products and customer's live infrastructure, including APIs, legacy data silos, and security perimeters. Build high performance evaluation (Eval) pipelines and observability frameworks to ensure agentic systems meet requirements for accuracy, safety, and latency. Identify repeatable field patterns and technical friction points in the company's AI stack, converting them into reusable modules or formal product feature requests for the Engineering teams. Co build with customer engineering teams to instill the company grade development best practices, ensuring long term project success and high end user adoption. The company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also the company's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Senior Full Stack Developer Reporting to: Engineering Manager Office Environment: Hybrid (minimum two days per week) Type: Full time, permanent Join Our Mission Skip the queue. Shape the future. See real impact. At QuantSpark, we're transforming how data and AI serve society. We combine the analytical discipline of strategy consulting with the pace and ownership of a scale-up. That means you'll work directly on the problems that matter most-whether combating economic crime, modernising government services, or accelerating commercial growth for FTSE 100 companies. Here, you'll compress 5-10 years of traditional career progression into 2-3 years. From day one, you'll lead end-to-end projects, access leadership directly (including the CEO), and build cross-industry expertise that usually takes a decade to gain. We don't just develop - we build, own, and scale solutions that shape the organisations we work with and have meaningful societal impact. Our Client Portfolio We partner with forward-thinking organisations across sectors: Private Equity & Financial Services: Portfolio analytics, AI-powered value creation, and risk management tools for global investment and wealth firms. Retail & Consumer: Pricing optimisation, inventory efficiency, and personalised engagement for major UK retailers and brands. Asset Management: Advanced investment platforms and automated risk management for asset managers. Public Sector: Trusted by multiple UK government departments for fraud analytics, predictive maintenance, and supply chain optimisation. SaaS & Manufacturing: Sector-spanning technology transformation for SaaS innovators and manufacturers. The Role You'll design, build, and scale web applications across backend and frontend, owning projects from ideation through to production - architecture, CI/CD, cloud infrastructure, monitoring, the lot. We're a small team that punches well above its weight. Client feedback is outstanding, and every engineer here has a visible impact. Day to day, you'll: Architect and deliver scalable, secure software for commercial clients across multiple sectors. Assess technical trade-offs and guide design decisions across projects. Write, review, and own high-quality code - primarily Python (Flask, FastAPI, or Django) and JavaScript/TypeScript (React preferred). Build and maintain RESTful APIs and modern frontends. Work directly with clients - communicating clearly, understanding the why behind what you're building. Feed into new client proposals and help improve internal engineering processes. Mentor junior developers through code reviews, pairing, and knowledge-sharing. Use AI coding agents to accelerate delivery whilst maintaining correctness and security. AI Engineering (Required) Hands-on experience with AI coding agents in day-to-day work - prompting, iterating, reviewing generated code, validating outputs. Working understanding of LLM fundamentals and limitations (hallucinations, context windows, evaluation). Familiarity with prompting patterns, tool use, and concepts like RAG and embeddings. Awareness of safety and privacy concerns when using AI tools (secrets, PII, licensing). Ability to integrate AI into your workflow without compromising code quality. What We're Looking For 5+ years' experience as a full-stack engineer. Strong track record delivering enterprise-grade web applications and APIs. Confident across Python backend frameworks and modern frontend (React/TypeScript). Comfortable owning the full product lifecycle. Proactive, accountable, and effective in small, fast-moving teams. Clear communicator across technical and non-technical audiences. Keen to broaden into a generalist whilst deepening your core strengths - not just staying in one lane. What We Offer Tech ownership and autonomy from day one. High-impact work - you'll see real results within months, not years. Room to innovate, not just maintain. A small, collaborative team that owns problems end to end and learns fast. Clients ambitious enough to rethink how they use data and technology. A clear path to leading technical programmes and shaping strategy - growth here is earned, not queued. Perks & Benefits £6,000 annual training & conference budget to stay at the cutting edge Up to 6% matched pension for long-term financial security Comprehensive private healthcare via Vitality EMI share options scheme - own a piece of the growth you help create Work from anywhere in the world for up to 1 month/year 25 days holiday + buy/sell up to 5 additional days Cycle-to-work scheme for sustainable commuting Central London office stocked with refreshments, socials, and vibrant atmosphere Exclusive discounts on retail, travel, tech & fitness memberships Access to cutting-edge tools, platforms, and regular tech talks & innovation time Equal Opportunities We're building a team that benefits from different perspectives, experiences, and ways of thinking. We know that great talent comes from all backgrounds, and we encourage applications from everyone who meets the role requirements, regardless of age, disability, gender identity, race, religion, sexuality, or any other characteristic. If you're unsure whether you're a perfect fit but believe you can do the job well, we'd still like to hear from you. We hire based on your skills, potential, and ability to contribute to our team, and we're committed to a fair and objective selection process for all candidates.

Career Area: Project Management & Business Change European Pressurised Reactor Programme Manager/ Change Manager Sizewell C's business is to design, finance, construct, commission, operate, maintain, and eventually decommission the nuclear power plant and related infrastructure at Sizewell C in Suffolk. Overall, whilst the Company is in the construction phase, the Boards' principal focus is on the development and construction of Sizewell C on time, on budget and to the highest quality and safety standards. The Company is maturing to meet all these requirements. Sizewell C is economically regulated by OFGEM under the RAB model similar to other UK electricity distribution networks and Thames Tideway. Sizewell C construction strategy is to replicate the design of Hinkley Point C, using the majority of the same supply chain, but innovating in the way it is delivered to achieve savings in time and cost of around 20%. The CCO will need to be guided by and incorporate lessons learned from the Hinkley Point C commercial delivery to achieve Sizewell C's ambition. Following Financial Completion and Revenue Commencement, Sizewell C is fully funded and is owned by; The Secretary of State for Energy Security and Net Zero representing HM Government, La Caisse, Centrica, EDF and Amber Infrastructure. European Pressurised Reactor Programme/ Change Manager Location Hybrid, London 2/3 days pe week, occasion travel to Bristol or Ipswich, Suffolk. Contract: Permanent, full-time. Benefits include: Annual Leave: 28 days per annum, increasing to 30 days after 5 years of service, plus bank holidays. Bonus:10% annual bonus. Pension Contributions: Defined Contribution Pension Scheme with up to 7.5% employee contribution 15% employer contribution. Private Medical Closing Date: Thursday 27 August 2026 Sizewell C is entering an exciting phase of growth as we mature into an independent organisation and continue building one of the UK's largest and most important energy projects. About the Role As the European Pressurised Reactor Programme Manager or Change Manager, you work collaboratively across multiply projects to ensure structure, collaboration and the implementation of opportunities ensuring all work is delivered on time, within budget, and meets the highest standards of quality and safety. This is an exciting opportunity to be at the forefront of the UK's nuclear future, contributing to a sustainable and secure energy supply. About You Solid experience in managing large-scale nuclear power plant construction or operations projects. Familiarity with UK nuclear regulatory frameworks and safety standards. Proven experience in programme management within large-scale, complex engineering or infrastructure projects, ideally in the nuclear or energy sector. In-depth knowledge of the European Pressurised Reactor (EPR) technology and its application in nuclear power projects. Strong leadership and team management skills, with the ability to inspire and guide multidisciplinary teams. Excellent communication skills, both written and verbal, with the a ability to engage with senior stakeholders and convey complex technical information clearly. A solid understanding of project management methodologies, including risk management, cost control, and scheduling. Strong problem-solving skills, with a proactive and solutions-oriented approach. Ability to thrive in fast-paced changing environmentsand deliver results under pressure. Why Join Us? Be part of one of the most important low-carbon energy projects in the UK. Work in a mission-driven environment that values innovation, integrity, and long-term sustainability. Competitive salary, comprehensive benefits, and opportunities for career development. Flexible and hybrid working options. Behavioural Competences Humility Recognise the value brought fromdifferent culturesand experiences Be open to other's points of view and ideas, be willing to debate and to compromise Positivity Positively challengepoor qualityand performance Identifysolutions at the lowest possible level Encourage tier 1s and others to bringnew ideasforward Respect Value the rules and environment in which we operate Give and receive feedback with respect Embrace and engage with new people and ideas One team, working closely together and helping each other Empowered teams always looking forward. Shared responsibility for delivery the project outcomes Clarity Communicate clearly and consistently Promote collaboration and team alignment Drive simplification at all levels When joining Sizewell C, you may wonder why you are contacted by colleagues with an EDF email or see the EDF logo on portals that you access and/or documentation you receive; this is because we have partnered with EDF for the provision of a number of support services whilst we complete a successful transition out of the EDF group. At Sizewell C we encourage and embrace diversity and how it can improve our experience and performance at work.It is a requirement that those who join us have the right to work in the UK. Whilst sponsorship may be a possibility that we can explore, we are fully committed to local recruitment where possible, and those already holding the right to work in the UK. To be appointed to this role, you will need to meet the criteria for Security Vetting, which will, ordinarily, require you to have been a resident of the UK for at least three of the past five years.

We're on a mission to make migration easy. We started building the company in 2017. Since then, we've grown from 3 to 700+ people, gained unicorn status, raised £140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans. But we're only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we'll grow exponentially, not only by scaling our existing products, but also by building new ones. To achieve our goals we need incredibly ambitious, commercially driven people who never settle for 'good enough'. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest. We've created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you. 12m FTC - (London, hybrid 3 days a week) Data Science at MarshmallowOur data science team supports various business functions across our Product teams and within Pricing and Claims. Working across the full spectrum of data science problems, from traditional machine learning for risk-based decisioning through to generative AI and the automation of complex operational journeys, all within a regulated insurtech/fintech domain. This is a hands on leadership role for someone who can bring a team together and ensure it delivers at pace while its foundations strengthen: leading and developing the people, personally holding the bar on technical quality, and partnering closely with engineering and product. It suits a leader who is strong both leading and growing teams as well as a technical decision-maker. About the teamThe Data Science team operates as a primary commercial engine for the company, using data and machine learning to drive tangible business outcomes, from pricing strategy to operational efficiency. The team works closely with senior stakeholders and partners across data, engineering, product and commercial functions to identify the right opportunities and make thoughtful technical trade-offs. We operate with a flat structure, so leaders stay close to the people doing the work and support colleagues at different levels of experience. Our ambition is to keep raising the bar for how data science delivers impact across the business. Product & Tech at MarshmallowBackend and Infrastructure: Latest Java μService, Spring Boot with Spring Cloud, Dynamodb, Terraform, Docker, AWS Fargate, Datadog, Opslevel, and TeamCity. Frontend and Mobile: TypeScript, CSS-in-JS (Styled Components), React, Redux, Redux Hooks, and other modern state management libraries. Kotlin on Android and Swift on iOS. Data: SQL, Python, Snowflake, dbt, Airflow & Looker AI at the company: Sierra.ai for conversational AI, Python and LangChain for agentic AI solutions, Sagemaker and MLflow for Machine Learning, Cursor and Claude Code for developer productivity. What you'll be doing Drive commercial impact at every turn: Proactively identify and prioritise data science opportunities that offer the highest leverage for the business, ensuring every project is measured by its bottom line contribution and strategic commercial alignment. Lead the people and culture agenda for data science: set goals, manage performance and development conversations, and keep an evolving team engaged and delivering high impact projects. Provide hands on technical leadership: set and hold a consistent bar on technical standards across the full modelling and data lifecycle. Represent data science in cross functional conversations, partnering closely with engineering, product and pricing on technical direction and trade offs. Build collective ownership of technical standards across Data Science, coaching people to look beyond their own domain and drive function wide improvements to shared standards, tooling and best practice. Who you are You bring an inherently commercial first mindset: you don't just build models, you build solutions that directly influence the P&L, and you constantly evaluate every technical trade off through a rigorous lens of business value. You make confident decisions even when the picture is still forming, and you're comfortable operating across more than one domain at once. You have a track record of driving visible improvements to team culture, ways of working, and technical standards. You build trust quickly with a team, and coach others to challenge and disagree constructively, to drive decisions that deliver the highest impact outcomes You thrive in a fast paced and ever evolving environment; you adapt to change well (and in fact relish it!). You like to take real ownership of your work, drive yourself forward, and work well both autonomously but also collaboratively with the team and your stakeholders. What we're looking for from you Must have Excellent leadership and team management skills. A strong background as a senior data science individual contributor, with commercial experience delivering ML solutions end to end Proven ability to influence technical direction across Data Science and Engineering, including shaping scalable model/service integration patterns and challenging proposals to drive robust, long term solutions. Strong stakeholder management skills, with confidence communicating trade offs and pushing back constructively to C suite and senior stakeholders across different functions to ensure high quality outcomes. Nice to have Experience in insurance, fraud, or another regulated decisioning domain. Experience of contributing towards the strategy for Gen AI within an organisation, and leading data scientists to deliver Gen AI solutions that drove measurable business value (We cannot offer visa sponsorship for this role) Perks & benefits Bonus scheme designed to reward high performance Private medical insurance with Vitality, mental health support with Oliva Personal learning budget and 2 dedicated L&D days a year Monthly flexible benefits budget to spend as you choose 25 days holiday plus bank holidays 4 weeks Work From Anywhere per year Our process Recruiter call with the Talent Acquisition team. Past experience interview with Hannah Penfold, Hiring Manager. Technical deep dive or case study focused on technical trade-offs, commercial thinking and influence (2 Senior Stakeholders) Final leadership and values interviews with senior technology and commercial stakeholders, (CTO & Co-Founder) We review every application and will always let you know the outcome, though we're unable to provide individual feedback at application stage. Diversity of thought We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.