55 jobs found

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high stakes, data dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you've built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year - far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script based support. You will triage, investigate, and make high signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart. What You'll Do Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. Diagnose across a broad product surface. Ramp isn't one product - it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. Operate with an ownership mindset, managing escalations end to end. You take full accountability for every ticket you handle. When an issue crosses team boundaries - risk, engineering, product, partnerships - you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack based escalation workflows. Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user - you're a builder. We are all builders at Ramp. Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending agents down the wrong path, you don't just raise it - you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect - clearly and without filler. What You Need You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. You actively use AI tools - Claude, Notion AI, research and workflow tools - and can demonstrate how you've applied them to get real work done. This is a hard requirement. You're fast moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. You're comfortable on the phone. Many interactions start there. You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed of service metrics. Nice to Haves Experience building workflows or automations using AI tools, not just prompting. Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage). Background in payments infrastructure (ACH, wire transfers, card networks). Track record of working somewhere that shipped product fast and expected CX to keep up. Why be a CX Agent at Ramp Cross functional exposure from day one. You work directly with Product, Engineering, and GTM teams - not siloed into a support queue. AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. Culture that's different from a call center. Team events, in person offsites, and a genuine commitment to building a team people want to be part of. Read more about how Ramp thinks about AI and CX: How Ramp Became an AI-First Company - Geoff Charles, CPO Inside Glass: How Ramp Built a Proprietary AI Platform for CX - Seb Goddijn, AI Product Manager AI-Powered Customer Experience at Ramp - Ben Levick, Head of CX / Ramp AI What to know before you apply Schedule & Shift Bidding - Please Read Carefully: This role is part of Ramp's UK-based overnight coverage strategy. Team members will work a set 40 hour/week schedule designed to support customer needs outside US business hours. Schedules may include evenings, weekends, and rotating holiday coverage, depending on business needs. Hours Expected: CX Phone Agents work a set 40 hour/ week schedule assigned through a schedule bid process. Work shifts will span anywhere between 7:00 AM-11:00 PM GMT, and your shift will likely include a weekend day (either Sun-Thu or Tue-Sat). Agents also cover 2-3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. This is a fast changing environment: Ramp's product and customer needs evolve quickly. Success in this role requires comfort with ambiguity, strong judgment, and a willingness to learn new systems, workflows, and product surfaces continuously. You'll help build this function: This is not just a support role within an existing system. This team is being built as part of Ramp's broader international CX strategy, so strong operators will have the opportunity to shape processes, team culture, and how overnight coverage works as the function scales. This role is a launchpad for your career at one of the fastest growing companies in fintech. For candidates located in the UK, the pay range for this role is £39,000-£43,000 per year. Benefits available to all full time Ramp employees (Global) Flexible PTO Unlimited AI token usage Centralized home office equipment ordering Health and wellness stipend Budget for intra office travel Weekly coffee stipend United States 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents One Medical annual membership 401(k), including employer match on contributions made while employed by Ramp Fertility HRA (up to $10,000 per year) Parental leave: up to 16 weeks (80 days) at 100% pay Pet insuranceIn office perks: lunch, snacks, drinks, and more Relocation support to NYC or SF (as needed) Canada Group medical, dental, and vision coverage through Sun Life Life, AD&D, and disability coverage Fertility drug coverage (up to $4,000 lifetime) Group Retirement Plan with employer match (RRSP + DPSP)Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay Employee Assistance Program and virtual care through Lumino Health United Kingdom Private medical insurance through Freedom Elite Virtual GP and at home care via eMed x Livi Workplace pension through Penfold, with salary sacrifice option Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf. Other notices Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through email addresses and will never ask for payment or sensitive personal information during the hiring process click apply for full job details

We are looking for an experienced automation focused QA Engineer to join a growing quality engineering team. This role will cover the full software testing lifecycle, with a particular focus on expanding test automation while maintaining strong manual testing practices. You will play an important role in improving quality processes, supporting a move towards CI/CD delivery, and ensuring software i click apply for full job details

About the Role: Grade Level (for internal use): 11 Summary Financial Risk Analytics provides products and solutions to financial institutions to measure and manage their market risk, counterparty credit risk, regulatory risk capital and derivative valuation adjustments. Using the latest analytics and technology such as a fully vectorized pricing library, Machine Learning, and a Big Data stack for scalability, our products and solutions are used by the largest tier-one banks to smaller niche firms. Our risk analytics solutions are available deployed, in the cloud, or can be run as a service so we free up internal resources to focus on business priorities. Financial Risk Analytics is seeking a Senior Product Analyst in London to join the Market Data and Integration team within Risk Analytics. The role will focus on workflow design, data pipeline requirements, integration patterns, validation controls, and operational improvements that support scalable risk analytics delivery. Responsibilities The Senior Product Analyst will work with product, financial engineering, data, technology, support, professional services, and client-facing teams to analyse requirements and design robust workflows for market data ingestion, enrichment, validation, transformation, integration, and delivery into Risk Analytics products and services. The role will translate business, analytical, and operational needs into clear specifications, data mappings, process flows, user stories, acceptance criteria, test scenarios, release notes, and operational documentation. The role will support the design and continuous improvement of data pipelines, APIs, integration services, controls, monitoring, observability, exception management, and automation across Market Data and Integration workflows. The Senior Product Analyst will investigate complex data and workflow issues using SQL, Python, logs, dashboards, and source-system analysis; support UAT, regression testing, release readiness, production validation, defect triage, and post-release monitoring; and act as a senior subject matter expert for internal stakeholders and client-facing teams on data flows, dependencies, constraints, and expected behaviour. All employees are required to work from the office a minimum of two days per week. Required experience Senior experience as a product analyst, business analyst, data analyst, implementation analyst, risk technology analyst, or similar role within financial services, market data, or analytics technology. Strong understanding of market data, reference data, pricing data, data quality, data lineage, data controls, and integration workflows. Mandatory experience analysing and documenting data pipelines, APIs, batch processes, event-driven workflows, databases, file-based interfaces, or cloud-based data platforms. Ability to write clear functional specifications, data mappings, user stories, acceptance criteria, test scenarios, and operational documentation. Hands-on capability with SQL and Python for data investigation, validation, reconciliation, prototyping, automation, or issue analysis. Essential knowledge of key financial instruments and risk analytics concepts, including bonds, equities, credit default swaps, market risk, sensitivities, VaR, stress testing, curves, scenarios, pricing inputs, and model data requirements. Experience working with Agile delivery teams and collaborating across product, engineering, QA, support, financial engineering, and client-facing functions. Excellent analytical, communication, and problem-solving skills, with the ability to explain complex data flows and operational issues clearly to technical and non-technical stakeholders. Background in Finance, Economics, Mathematics, Computer Science, Engineering, Data Science, or a related quantitative discipline. Final-stage candidates are required to attend at least one in-person interview, ordinarily at the nearest S&P Global office, before an offer can proceed. Preferred experience Experience with Risk Analytics, Buy Side Risk, Traded Market Risk, XVA, CCR, FRTB, portfolio risk, fixed income analytics, securitised products, liquidity risk, or managed risk-as-a-service solutions. Familiarity with Snowflake, Databricks, Spark, AWS, Azure, Confluence, Azure DevOps, Git, Tableau, Power BI, message queues, or comparable tools and platforms. Knowledge of market data vendors, data mastering, golden-source design, curve construction, historical market data, pricing services, scenario generation, or analytics input validation. Experience with observability, production support, automated controls, regression testing, reconciliation, model input validation, machine learning, NLP, or responsible AI applications in financial analytics. CFA, FRM, CQF, or other relevant professional qualification. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit What's In It For You? Our Mission Advancing Essential Intelligence. Our People We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal Location: London, United Kingdom

Technical recruiter with 3-5 years of experience in UK & EU IT hiring, managing end-to-end recruitment, technical sourcing, stakeholder engagement, and talent pipeline development across diverse technology roles. Flexible and remote work Employee-centric culture Work-life balance Generous earnings Opportunities for growth TECHNICAL RECRUITER Location: Bristol (Hybrid) Type: Contract/Regular About Newpage Solutions Newpage Solutions is a global digital health innovation company helping people live longer, healthier lives. We partner with life sciences organizations-including pharmaceutical, biotech, and healthcare leaders to build transformative AI and data-driven technologies addressing real-world health challenges. From strategy and research to UX design and agile development, we deliver and validate impactful solutions using lean, human-centered practices. We are proud to be Great Place to Work certified for three consecutive years, hold a top Glassdoor rating, and were named among the "Top 50 Most Promising Healthcare Solution Providers" by CIOReview. As a remote-first company, we foster creativity, continuous learning, and inclusivity, creating an environment where bold ideas thrive and make a measurable difference in people's lives. Newpage looks for candidates who are invested in long-term impact. Applications with a pattern of frequent job changes may not align with the values we prioritize. Your Mission We are Seeking a proactive Technical Recruiter (3-5 yrs exp) for IT hiring in Bristol. Must excel in staffing, technical (IT) recruitment, and global sourcing in UK & EU. What You'll Do As an individual contributor role lead the end-to-end recruitment process for technical (IT) roles, including sourcing, screening, interviewing, and placement. Develop a strong pipeline of candidates for various IT and technical roles, including AI developers, Forward Deployed Engineers, Leads, QA (automation + manual), Full Stack Developers, Technical/ Solution Architects, Data Engineers, DevOps specialists, Project Managers and more. Collaborate closely with hiring managers to understand role requirements, technical skills needed, and team dynamics for effective candidate selection. Manage and maintain job postings, track candidates, and ensure a seamless experience for both candidates and hiring managers. Use innovative sourcing strategies to attract passive candidates and ensure a constant flow of talent. Leverage your knowledge of technical roles to screen candidates for their technical expertise and cultural fit. Engage in talent mapping to understand the competitive landscape and make strategic hiring decisions. Maintain accurate and up-to-date records of candidates and recruitment activities in the applicant tracking system (ATS). Bonus points if you have Experience using Ceipal. Meet or exceed staffing targets, deadlines, and performance metrics. Experience in hiring for US or EU-based technical positions, bring your expertise to expand the scope of our recruitment efforts globally. What You Bring 3 to 5 years of experience in Talent acquisition, with a focus on technical (IT) recruitment. Strong hands-on experience in Sourcing resumes from available platforms from the market (paid & free platforms). Expert in conventional and non-conventional methods of sourcing. Strong understanding of IT roles, technical skills, and the recruitment process for technology-focused positions. Experience sourcing and recruiting for a variety of technical roles in the IT industry. Proven experience in the UK & EU recruitment market is mandatory. Ability to thrive in a fast-paced, high-demand environment. Strong communication skills, with the ability to engage candidates and hiring managers effectively. Familiarity with applicant tracking systems (ATS) and other recruitment tools. Experience recruiting for the US/LATAM/Eastern EU markets and an understanding of the challenges and opportunities in global technical hiring. Desired Skills: In-depth knowledge of the IT job market and technical roles. Ability to assess technical skills accurately through interviews and assessments. Accountability Strong organizational, time-management, and multitasking skills. Problem-solving mindset with a focus on results. Ability to foster strong relationships with candidates and hiring team What we offer At Newpage, we're building a company that works smart and grows with agility-where driven individuals come together to do work that matters. We offer: A people-first culture - Supportive peers, open communication, and a strong sense of belonging. Smart, purposeful collaboration - Work with talented colleagues to create technologies that solve meaningful business challenges. Balance that lasts - We respect your time and support a healthy integration of work and life. Room to grow - Opportunities for learning, leadership, and career development, shaped around you. Meaningful rewards - Competitive compensation that recognizes both contribution and potential. Newpage is a digital health solutions company. We devote ourselves to advancing the quality of life by enhancing health and optimizing the longevity of people. We do this by, passionately building futuristic technologies for global organizations across the healthcare ecosystem. We partake at every stage from problem definition, strategy & service design, user research, UX design, and agile software development - utilizing lean practices to deliver and validate highly innovative digital health solutions that drive user value and business transformation. Newpage is recognized by 'CIO's Review' as"Top 50 Promising Healthcare Solution Providers"andGreat Place to Work Certified (GPTW) 2023 & 2024.

Director - Data Management & Visualisation London Hybrid (3 days per week) Up to £75,000 + benefits This is a high-profile Director opportunity within one of the world's leading media agencies, leading data governance and visualisation across a complex EMEA client. Rather than being hands on in dashboards every day, you will be the strategic bridge between senior stakeholders and technical delivery teams, ensuring data solutions are scalable, accurate and commercially valuable. Why this role? Lead data management and visualisation across a major multinational consumer brand spanning multiple EMEA markets Highly visible client-facing role partnering with senior stakeholders to translate business challenges into scalable data solutions Manage a Senior Manager plus an offshore team, while working alongside a dedicated engineering function responsible for data pipelines Drive data governance, taxonomy, quality standards and reporting best practice across a complex regional ecosystem Play a key role in improving processes, automation and AI-enabled initiatives that enhance analytics delivery Join a well-established, collaborative analytics and data function with genuine strategic influence across the client account The role Act as the senior client lead across data governance, reporting and BI initiatives Gather and translate business requirements into practical, scalable data solutions Oversee the delivery of dashboards, reporting and governance frameworks while ensuring high quality outputs Champion governance, taxonomy management and data quality standards across multiple teams and markets Work closely with media, operations, engineering and analytics teams to ensure consistent data processes and compliance Lead project delivery, documentation, QA and continuous improvement initiatives across the account Skills & experience Proven experience leading data governance, BI or data management programmes within a media agency (ideally) consultancy or digital environment Strong stakeholder management with the ability to communicate confidently with both technical and non-technical audiences Experience translating business requirements into data and reporting solutions Previous leadership experience managing both direct reports and offshore or distributed teams Knowledge of taxonomy management, governance frameworks and data quality processes Experience with Power BI or similar visualisation platforms (Tableau etc.) Understanding of media data, reporting infrastructure and analytics environments Exposure to SQL, Python or APIs would be advantageous but isn't the core focus of the role

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide. But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork. Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time. We are looking for a dedicated Full Stack Technical Lead to join our team in London! About the job This is a hybrid leadership role combining strong hands on technical contribution with team leadership, mentoring, architectural ownership and operational excellence. The successful candidate will be accountable for delivering high quality, scalable software while building and maturing a high performing engineering team. What You'll get to do Provide hands on development across front end (React) and back end (Java) components. Lead code reviews and ensure adherence to engineering standards. Establish best practices for: Clean code and maintainability; Testing strategy (unit, integration, E2E); CI/CD pipelines; Observability and monitoring; Security and performance optimisation. Ensure scalability, reliability, and long term technical sustainability of a high throughput, event driven platform. Reduce technical debt through structured improvement initiatives. Line manage two Full Stack Engineers initially. Partner closely with the Delivery Manager to ensure predictable and high quality delivery. Mentor engineers. Create a culture of ownership, accountability and engineering excellence. Lead recruitment efforts to grow the team through 2026 and beyond. Support onboarding and integration of new team members. Own and continuously improve the full SDLC (Requirements refinement, Technical design, Development, Testing, Deployment, Production support). Champion DevOps principles and automation. Ensure robust release processes and environment management. Maintain high standards of documentation and knowledge sharing. Collaborate with Product, Delivery, QA, and other stakeholders. Translate business requirements into scalable technical solutions - including campaign automation, player segmentation, real time triggers, and personalised engagement flows. Contribute to roadmap planning and technical strategy. Balance short term delivery needs with long term architecture goals. Provide technical risk assessment and mitigation strategies. What we're looking for Strong experience as a Full Stack Engineer, with proven architectural responsibility. Deep understanding of modern front end frameworks, including React; Backend development in Java (Spring Boot preferred); RESTful APIs and event driven / microservices architecture; Relational and analytical databases (e.g. PostgreSQL, ClickHouse or similar). Experience with CI/CD pipelines; Containerisation (Docker, Kubernetes preferred); Version control systems (Git). Strong knowledge of design patterns; Secure coding practices; Performance optimisation. Experience leading or mentoring engineers. Strong people management skills. Comfortable giving constructive feedback and conducting performance reviews. Strong communicator across technical and non technical stakeholders. Ability to balance hands on contribution with strategic leadership. Proven experience recruiting and building teams. Strong English communication skills. Here's what we offer Start with 25 days of annual leave, with 2 additional days added each year, up to 35 days by your fifth year with us. Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year. Monthly meal allowance. Gym allowance. Access to online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training. Benefit from two Free Fridays each year, limited to one per quarter. 3 sick leave days per year, no doctor's note required. Support for New Parents 52 weeks of paid maternity leave, with 21 weeks being fully paid. 4 weeks of paternity leave, plus the flexibility to work from home full time until your child is 13 weeks old. At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference! EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team: Onboarding and FinCrime Operations is a global team responsible for KYC Operations, Name Screening and Transaction Monitoring at Airwallex globally. This is a first-line-of-defence team and the largest part of the Operations division. You will partner closely with 2LOD Financial Crime Compliance (including the MLRO teams), Risk Product and Commercial leaders across our key markets. The team is passionate about operational excellence and delivering an exceptional end-to-end customer experience. The team thrives in a fast-paced, collaborative environment and is committed to continuous learning, innovation and growth. What you'll do: As the Head of Onboarding and FinCrime Operations, you will lead a global team responsible for defining procedures and delivering operational excellence in new client onboarding and periodic review. You will ensure that Airwallex champions high standards for integrity, judgement and documentation in all aspects of financial crime operations. Responsibilities: Own the vision, strategy and execution for Onboarding and FinCrime Operations Build, lead and develop high-performing a globally distributed team, managing capacity to reflect business growth Own the location and resourcing strategy of the team, solving for 24/7 coverage, quality of customer experience and cost efficiency Create a repeatable & scalable operating rhythm, including clear OKRs Take a data-driven approach to performance management Strike the right balance between risk, customer experience and commercial impact, ensuring timely, high-quality decision making and communications Drive continuous improvement in the quality of procedures, playbooks and control frameworks, aligned to Airwallex financial crime and fraud policies defined by 2LOD and partnering closely with Risk Product and Engineering Ensure that Airwallex continues to improve the quality and consistency of documentation Lead AI transformation of the Onboarding and FinCrime Operations teams This role will be based in either London or Singapore. Who are you: We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: Proven experience, including senior leadership in large-scale, multi-jurisdiction operations in a regulated financial-services or payments/fintech business Deep knowledge of AML/CTF, sanctions, KYC, transaction monitoring and investigations processes and controls and how they map into first-line operations Proven track record of scaling FinCrime and/or Onboarding Operations across multiple product lines and geographies, and of building globally consistent performance Demonstrated delivery of automation/AI-led transformation in an operations setting (or clear strategic + technical fluency to lead it) Strong commercial and analytical judgement - comfortable framing decisions in unit economics, scalability and return on investment Track record of operating at the Operations-Product-Risk intersection and driving cross-functional outcomes without full reporting-line authority Experience managing outsourced / BPO / offshore capacity at scale Preferred experience: Cross-border payments; multi-entity, multi-licence environments Comfort with a highly technical, API-first product Demonstrable evidence of driving tooling and rule evolution with Risk Product & Data teams Experience of AI transformation in Onboarding and FinCrime Operations Top-tier consulting or operator-investor background (structured thinking under ambiguity) Relevant professional certification (e.g., CAMS, ICA, ACAMs etc.) would be a strong plus Applicant Safety Policy: Fraud and Third-Party Recruiters Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Operations ManagerApplyremote type: Onsitelocations: GBR - Chesterfield - G031time type: Full timeposted on: Posted 16 Days Agojob requisition id: JR-156949 Purpose of Job: The Manufacturing Manager leads the plant manufacturing function, managing their team, and driving it to deliver World Class results in term of Safety, Quality, Cost, Delivery and Team Morale.The Manufacturing Manager is responsible for: Meeting or exceeding the targets set by the Plant Manager and aligned with the business needs, ensuring production requirements and deadlines are achieved with excellent quality and service, safely Creating and implementing a manufacturing improvement plan and new processes to drive the business results forward, working cross functionally (Engineering, Warehouse, CI,) Coaching and developing their team to enable them to contribute to their full potential, thereby improving overall plant resultsTo do this the Manufacturing Manager will: Ensure that the equipment and resources are utilised effectively (manage and optimise labour requirements, maximise production capability) Analyse thoroughly production data, identify losses, root cause them with the help of the teams, ensure fix, document it in a standard and train it to the teams Lead and coach root cause problem solving Effectively communicate priorities to the teams and escalate issues within their area of ownership Key Activities General: Delivering operational targets (Safety, Quality, Cost, Delivery, Moral) across the plant Ensure professional behaviour, and high shop floor appearance standards at all time. Always be aware of what the shop floor results are, what the priority work is, what the future priorities are and how they are to be achieved. Make sure the team is similarly informed Have a strong knowledge of technical aspects of lines, quality, safety, planning, reliability, and schedule adherence systems so that you can lead these activities from a position of authority Be personally proactive (and develop team members to do the same) in looking for and executing improvements, anticipating, and fixing problems before they occur Driving their team development and engagement to enable them to fix any problems themselves without recourse to a manager (self-sufficient teams) Handle emergencies that might occur (e.g. fire) Manage the performance of the Shift Leaders Form effective working relationships with cross functional teams (Engineering, Planning, WH, ) Safety: Support team to deliver safety target, role model Safety Ensure that self and team follow safety rules policies, procedures, and work in a safe manner Ensure work environment is kept clean and tidy by the teams at all time Control line pre-checks have been carried on each line and ensure any issue is addressed Carry engage conversations with colleagues as per targets Ensure safety contacts and any other safety information are shared with the teams Ensure all near misses are reported in a timely manner Ensure near miss investigations are complete within 24h & support root cause analysis / fix Ensure all safety hazards are identified, recorded in defect list, and eliminated Ensure all safety actions are completed in a timely manner Report any safety concern to Plant Manager and Safety Coordinator Quality: Ensure good quality of products manufactured - according to specifications and meeting all legal requirements (It is expected that the Manufacturing Manager will be able to make decisions on the quality of work produced in the absence of Quality representatives) Support investigation of QA complaints (Internal / Customer) Ensure QA complaints are answered in a timely manner Ensure the team quality training is up to date Ensure all paperwork is filled in by the teams properly Ensure line clearances are carried as per standard Ensure teams follow reject procedure when required Ensure rejected product is reworked within 90 days Ensure quality actions are implemented quickly to eliminate reoccurrence of quality issues Ensure GMP / Hygiene standards are met in production Support site management team on visits and audits BRC, BSI etc. Report any quality concern to Quality team / Plant Manager Take part in internal audit programme Take part in internal Quality reviews Service: Define long term run rates based on past performance and improvement plan - input into S&OP Develop long term plan (monthly rota) in partnership with planning to ensure optimal use of lines and people Ensure the lines run to schedule Review planning / line priorities daily / weekly with the planner Take part in weekly commitment meeting to align on next 3 weeks production Ensure requests for planned downtime linked to production activities (trials, maintenance, training ) are shared with planning Identify gaps in run rates, change-over times, cleaning times in schedule, align changes with planning department for realistic production schedules Performance / Costs: Define and monitor KPIs for manufacturing Define manufacturing roadmap and ensure delivery (CI, project, etc.) Deliver quality products output at or above run rate targets, safely Escalate major issues to support departments: engineering / CI/ QA / safety teams Ensure all changeovers / line clearance are carried within targeted time Ensure appropriate material supply to the lines, escalate issues to warehouse when needed Ensure accurate booking of materials and finish products Analyse all lines downtime, root cause, action, and proposed root cause fix Ensure line defects are recorded in defect list to drive continuous improvement and prevent breakdown Be able to explain any gap versus target in all lines KPIs Analyse lines performance data and develop a plan to fix top issues impacting SQDCM Ensure waste is tracked accurately and any gap vs target to be explained and corrective actions to be implemented Identify profit margin enhancing opportunities, develop business benefit scenarios and through effective utilisation of CI processes implement improvement projects Ensure all Cleaning Inspection Lubrication / TPM tasks are carried as per schedule Identify and run continuous improvement projects with the teams to deliver process improvements on waste / efficiencies / bottleneck, to meet future targets agreed with Plant Manager. Push for manufacturing standards creation whenever knowledge is gained Organisation: Lead the team in our continuous improvement journey Ensure thorough preparation of the morning meeting by the production and engineering team: every loss, every stop, every speed reduction must be analysed in the form of problem - root cause - action and will be solved using SPS tools Deliver manufacturing results and action plan in cross functional morning meeting Analysis of line data (Efficiency, Stops, Quality and Safety) Manage vacation and sickness of Shift Leaders Long term Crewing requirements Conduct disciplinaries where required Work with Process Engineers to produce technical action plans to define and conduct projects Team Development: You must fully understand the plant vision and be capable of rolling it down to your teams in a more simplistic way so that every team member is clear on their role and their contribution to the business Communicate effectively any announcement impacting production / results Set objectives for Shift Leaders and support objectives setting to team leaders and equipment owners Develop team training plan and skill matrix to support production results delivery Ensure team are trained to the correct level of skills (identify gaps and ensure training delivery) Ensure team is trained to all Safety / Quality / Operations standards as per requirements Manage team performance and effectiveness Carry monthly 1:2:1 with Shift Leaders Assist Shift Leaders in yearly performance review of Team Leaders Key Measurables Individual success is measured against the following: Manufacturing efficiencies, Schedule Adherence, Cost, Quality, Safety, and Development; targets to be aligned with the Plant ManagerCANDIDATE'S EXPERIENCE Qualifications and Experience Required : Production Manager experience with proof of excellent results delivered Minimum of five years of experience in a TPM/technical, manufacturing environment Lean Six Sigma Green Belt or higher Desirable: Bachelor in engineer related subject (Mechanical, Electrical, Automation ) Skills and Knowledge Leadership Ownership: drive for results, sense of urgency, 'can-do' and positive attitude Integrity and trust Passion for winning Strong people management skills - including a strong ability to coach mentor and develop managers, operations staff, and Process Engineers Planning / team organisation / direction setting Initiative and action orientated mindset Self-motivation and ability to motivate people Pro-active thinker with the ability to problem solve in area of operation Advanced Problem solving (8D, UPS, A3 ) Trouble shooting (capability of observing a phenomena and link cause/effect, basic FI tools - Fishbone, Why-Why, WPA) Strong Mechanical and Electrical knowledge to mirror that of the process engineers Lean-Manufacturing tools expertise and coaching Approachable and respected by the team members, able to give and receive feedback High work standards, attention to details Willingness to confront substandard work / behaviour / appearance Managing and measuring teamwork Building effective teams Understanding of the production processes Business acumen, good planning, and project management skills KPIs, targets and objectives setting Experience of creating, managing, and utilising a budget. Identification of main cost drivers for further productivity potential Knowledge of QA standards. Knowledge of safety requirements / standards Understanding and experience of CI and TPM Basic computer skills to include Excel, Oracle, MyShopFloor, Outlook . click apply for full job details

DevOps Cloud Engineer / Linux Systems Administrator - Working in a vibrant and fast-moving financial environment utilizing cutting edge technology with an excellent package and benefits. Candidates must come from a Linux Systems Administrators Background (as opposed to Software Engineering) and have recent Linux Administration experience and some previous Financial/Banking experience. Job Overview The position is for a Senior Cloud and DevOPS Engineer with STRONG Linux Systems Administration background to join a team maintaining existing and building new infrastructure, sharing knowledge and best practices. This is an incredibly varied role, covering all aspects of automation and management of low latency trading platforms both on premise and cloud as well as supporting clients with their implementation of The Company's Technology solutions. The successful candidate will be a key player within a small but highly technical infrastructure team. Responsibilities and Duties Develop and deliver automated multi-account global cloud infrastructure using infrastructure as code (Terraform). Enhance the automation of current processes both cloud and on-premise by using Scripting languages such as Ansible, Python and other automation tools. Work with the development team to take over and productionise new technologies and workflows. Collaborate with DevOps, development and infrastructure teams around architectural design and cloud best practices. Provide support to development and ops teams; this includes, build Servers, virtual environments and CI/CD pipelines. Assist the Linux team with deployment and maintenance of software/operating system/hardware using systems and configuration management tools (Ansible, Terraform) Systems capacity planning; creating and maintaining a scalable system for Dev, QA, Test and Production. Prepare and maintain up to date documentation. Required Skills/Experience 5+ years' experience architecting, building, and operating systems on multi-account AWS and GCP platforms. 5+ years DevOps - Strong CI/CD Pipelines, Deployment Strategies, Monitoring, automation. Experience with OpenShift / Kubernetes Strong Linux system administration (RedHat/CentOS or similar). 5+ years' experience with automation languages such as Python, bash, Ansible and Terraform. Experience with Build, Release and Version Control Systems such as Git, GitLab etc. Extensive proven experience with AWS network and security implementations and management. Experience administering and maintaining systems monitoring/alerting technologies (CloudWatch, Splunk, Nagios, Rapid7, Grafana etc.). Proven experience with containerisation - Docker/Kubernetes/ECS/ECR, etc., Database administration - MySQL, QuestDB, Elasticsearch. Experience with multiple cloud providers AWS and GCP - Azure a bonus. Demonstrate strong verbal and written communication skills. Competitive salary in the £110/130k range + Bonus + Benefits

Job: Automation Test Lead Location: Leeds or Bradford (Hybrid - 3 days onsite) Salary: 65,000 - 70,000 + Excellent Benefits We're working with an established and forward-thinking organisation investing heavily in its engineering and quality function. They're looking for an Automation Test Lead to take ownership of testing strategy, drive automation maturity, and lead a growing QA team across a range of digital and enterprise projects. This is a hands-on leadership role where you'll combine technical delivery with team leadership, helping shape QA best practices, improving automation frameworks, and embedding quality across the SDLC. The Role Lead, mentor, and develop a QA team Define and implement test strategies and automation frameworks Drive automation using Python, Selenium, and Playwright Remain hands-on with manual and automated testing Work closely with developers, product owners, and stakeholders Promote quality assurance and continuous improvement Benefits Hybrid working (Leeds or Bradford, 3 days onsite) 33 days holiday (including bank holidays) Flexi-time Health, wellbeing and financial benefits Cycle to Work scheme and EV scheme Dedicated professional training budget for certifications and ongoing development Professional Training & Development About You Strong background in automation and manual testing Experience with Selenium or Playwright Experience designing test strategies and frameworks Ability or ambition to lead and mentor a team Consultancy background Strong communication and stakeholder management skills Strong focus on continuous learning with a dedicated training budget and support for certifications, structured development, and ongoing upskilling. Why Apply? A chance to step into a role with real influence over QA direction and automation strategy, within a collaborative environment offering clear progression and strong investment in your development.

We are looking for a customer-facing Support Analyst / Consultant to own and manage Diesta's support queue for live customers. This role will sit at the centre of our post-project customer operations. You will be responsible for managing incoming support requests, triaging issues, communicating with customers, and coordinating internally with implementation, engineering, QA, product, customer success, and account management. We are looking for someone with strong SaaS support experience, excellent communication skills, good technical curiosity, and the judgement to know when to resolve an issue directly, when to escalate it, and when a customer request should be treated as a change request rather than standard support. Key Responsibilities Own and manage the customer support queue. Ensure all incoming support requests are reviewed, prioritised, responded to, and progressed. Maintain clear visibility of ticket status, ownership, next steps, and customer communications. Prevent support requests from being left unresolved or falling between teams. Customer Communication Act as a customer-facing point of contact for support queries. Communicate clearly and professionally with customers by email, calls, and support channels. Explain issue status, next steps, expected timelines, and escalation paths. Build confidence with customers by showing ownership, structure, and urgency where required. Triage and Issue Management Assess whether incoming requests are: Configuration issues. Data or ingestion issues. Change requests. Commercially chargeable work. Issues requiring technical escalation. Gather the right information before escalating to engineering, QA, product, or implementation. Help distinguish between standard support and work that should be managed as a change request. Internal Coordination Work closely with engineering and technical teams to route defects or complex issues. Collaborate with QA on recurring bugs, testing, and defect feedback. Feed recurring issue themes back into product and implementation teams. Support customer success and account management with insight into customer issues, adoption risks, and recurring pain points. Support Reviews and Reporting Support regular customer reviews by preparing or contributing to support updates. Track ticket volumes, open issues, recurring themes, and resolution progress. Help identify customers who may need additional training, success support, or commercial follow-up. Process Improvement Help mature Diesta's support processes as the customer base grows. Identify opportunities to improve ticket handling, escalation, documentation, and internal workflows. Contribute to future automation of support processes where appropriate. Help establish what good post-go-live support looks like at Diesta. What We're Looking For Prior experience in a support analyst, support engineer, technical support, or customer support role. Experience working in a SaaS or B2B software environment. Experience managing or working within a support queue or ticketing process. Strong written communication and documentation skills. Ability to triage issues logically and decide the appropriate next step. Comfortable working with technical teams, even if not deeply technical yourself. Good organisational discipline and attention to detail. Preferred Experience Experience supporting enterprise or complex B2B customers. Experience in insurance, financial services, or another regulated industry. Experience working with implementation, hypercare, or post-go-live support processes. Exposure to QA, defect management, product feedback loops, or release processes. Experience identifying when customer requests are support issues versus change requests. Familiarity with logs, data ingestion issues, workflow tools, or basic technical diagnostics. Skills and Attributes The ideal candidate will be: Customer-facing: able to speak credibly and calmly with customers. Structured: able to manage a queue, prioritise work, and keep clear records. Clear communicator: able to explain issues internally and externally. Technically curious: willing to learn how the platform works and how to investigate issues. Commercially aware: able to recognise when a request may be chargeable change rather than standard support. Calm under pressure: able to respond appropriately when urgent customer issues arise. Collaborative: able to work across support, engineering, QA, product, implementation, customer success, and account management. Pragmatic: able to solve what they can directly and escalate effectively when needed. Join a mission-driven team addressing real pain points in insurance finance. Be part of a lean, high-performing team with direct impact on product and client outcomes. Work with top insurers and brokers in an industry ripe for disruption. A culture of high trust, low ego: we value competence , commitment , and transparency . Hybrid work model with a central London office (Bank / Liverpool Street) Regular team lunches and international offsites State-of-the-art technical equipment 22 days annual leave (excluding bank holidays) Interview Process Intro Call with our CEO / Co-founder to explore your background and aspirations. Technical/Scenario Interview with the CTO or Head of Delivery to assess technical fit. Onsite Workshop at our London office, collaborate with the team and experience our culture firsthand. Interested in solving real-world data problems and shaping the future of insurance payments? Apply now to join Diesta at Stay ahead with the latest articles and updates Your go-to hub for premium payments information Diesta Limited (Company Number: , Firm Reference Number: ) is an agent of Plaid Financial Ltd. (Company Number: , Firm Reference Number: 804718), an authorised payment institution regulated by the Financial Conduct Authority under the Payment Services Regulations 2017. Plaid provides you with regulated account information services through Diesta as its agent.