Built on the exceptional foundations of six leading event and community brands, Techoraco has been connecting leaders in fibre, towers, data centres and markets for over 25 years. With this heritage at our core, we are dedicated to using our strength, expertise, scale and standing to drive forward the most efficient and the most effective marketplaces across digital infrastructure and technology. Business Development Director Techoraco Location: Based in London Reports to: Chief Commercial Officer Works closely with: SpEx team, Managing Directors of each brand and ExCo _ About the Role Techoraco is a global leader in delivering high-value B2B events across the telecoms and digital infrastructure sectors. Our flagship brands - including ITW, Datacloud, and Capacity - connect senior leaders, innovators, and decision-makers across the industry. We are seeking a London based dynamic and strategic Business Development Director to lead our London based Events Sales teams working on Events which take place in the Americas. This individual will play a pivotal role in driving commercial growth across our premier event brands, including ITW, Datacloud, and Capacity. Reporting to the Chief Commercial Officer, and working closely with the Managing Directors of each brand, you will be responsible for developing and executing sales strategies that drive retention, upsell, cross-sell, and new business opportunities. This is a high-impact role requiring strong leadership, commercial acumen, and a deep understanding of the events industry. You will oversee all aspects of SpEx and Media revenue generation within your region and be accountable for achieving revenue goals, while developing, managing and mentoring a high-performing sales team. Key Responsibilities Achieve regional revenue goals across all assigned event brands by creating and executing sales strategies tailored to market needs. Sales Strategy & Execution: Develop and implement strategic sales plans, in collaboration with senior leadership, to drive growth across new and existing markets. These Strategies will be focused around our Key Growth Drivers of Retention, Cross Sell, Up Sell and New Business. Develop, manage and recruit a high-performing, hybrid sales team (each responsible for account management and new business sales), fostering a culture of accountability, performance, growth and continuous improvement. Set and manage sales targets by event, individual and key growth drivers; monitor performance metrics including pipeline health, conversion rates, activity levels, and sales cycle lengths. Maintain accurate sales forecasts and proactively mitigate risks through alternative strategies. Ensure Salesforce is utilized to its fullest potential, adopting best practices in pipeline and data management. Manage inventory, pricing, and sponsorship value propositions to maximise revenue opportunities and client satisfaction. Align closely with internal departments (Marketing, Production, Operations, Invoicing, Legal, Customer Service, etc.) to ensure seamless delivery of client solutions. Act as the commercial face of techoraco at key industry events, cultivating strong client and partner relationships. Insights & Innovation: Leverage client and market insights, competitor analysis, and sales data to inform product development and sales strategy. Manage and grow their own territory of key accounts, renewals and new business. _ Qualifications & Experience Track record in data-driven sales management and decision-making. Extensive experience in sales within the conference/events industry, with a strong track record in selling high-value sponsorships and consultative B2B sales. Established experience managing sales teams, including remote and hybrid structures, from junior execs to senior sellers. Proven ability to set and manage clear KPIs and proven accountability for delivering revenue Proven success in a matrix organizational structure, working collaboratively across brands and regions. Strong numeracy and analytical skills Strong strategic thinking, with demonstrated ability to identify new markets, develop products, and innovate sales processes. Deep familiarity with Salesforce, Microsoft Office Suite, Excel, and data tools like Power BI. Experienced in aligning sales with delivery, invoicing, customer data, and business intelligence systems. Personal Attributes & Behaviours Is geared towards a growth mind set and is solutions oriented Commercially astute, pragmatic, and highly analytical Strong communicator with the ability to build trust and influence at all levels Self-motivated and proactive, with excellent organizational and prioritization skills Demonstrates credibility, leadership, and a culture of performance excellence Takes pride in representing the Company and Event brands with integrity and professionalism We offer a competitive compensation package which empowers our employees to thrive both professionally and personally. Our benefits package includes medical, dental and vision coverage, employer matching retirement plan, flexible work arrangements, vacation time & paid holidays, tuition reimbursement & learning resources. Techoraco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Aug 26, 2026
Full time
Built on the exceptional foundations of six leading event and community brands, Techoraco has been connecting leaders in fibre, towers, data centres and markets for over 25 years. With this heritage at our core, we are dedicated to using our strength, expertise, scale and standing to drive forward the most efficient and the most effective marketplaces across digital infrastructure and technology. Business Development Director Techoraco Location: Based in London Reports to: Chief Commercial Officer Works closely with: SpEx team, Managing Directors of each brand and ExCo _ About the Role Techoraco is a global leader in delivering high-value B2B events across the telecoms and digital infrastructure sectors. Our flagship brands - including ITW, Datacloud, and Capacity - connect senior leaders, innovators, and decision-makers across the industry. We are seeking a London based dynamic and strategic Business Development Director to lead our London based Events Sales teams working on Events which take place in the Americas. This individual will play a pivotal role in driving commercial growth across our premier event brands, including ITW, Datacloud, and Capacity. Reporting to the Chief Commercial Officer, and working closely with the Managing Directors of each brand, you will be responsible for developing and executing sales strategies that drive retention, upsell, cross-sell, and new business opportunities. This is a high-impact role requiring strong leadership, commercial acumen, and a deep understanding of the events industry. You will oversee all aspects of SpEx and Media revenue generation within your region and be accountable for achieving revenue goals, while developing, managing and mentoring a high-performing sales team. Key Responsibilities Achieve regional revenue goals across all assigned event brands by creating and executing sales strategies tailored to market needs. Sales Strategy & Execution: Develop and implement strategic sales plans, in collaboration with senior leadership, to drive growth across new and existing markets. These Strategies will be focused around our Key Growth Drivers of Retention, Cross Sell, Up Sell and New Business. Develop, manage and recruit a high-performing, hybrid sales team (each responsible for account management and new business sales), fostering a culture of accountability, performance, growth and continuous improvement. Set and manage sales targets by event, individual and key growth drivers; monitor performance metrics including pipeline health, conversion rates, activity levels, and sales cycle lengths. Maintain accurate sales forecasts and proactively mitigate risks through alternative strategies. Ensure Salesforce is utilized to its fullest potential, adopting best practices in pipeline and data management. Manage inventory, pricing, and sponsorship value propositions to maximise revenue opportunities and client satisfaction. Align closely with internal departments (Marketing, Production, Operations, Invoicing, Legal, Customer Service, etc.) to ensure seamless delivery of client solutions. Act as the commercial face of techoraco at key industry events, cultivating strong client and partner relationships. Insights & Innovation: Leverage client and market insights, competitor analysis, and sales data to inform product development and sales strategy. Manage and grow their own territory of key accounts, renewals and new business. _ Qualifications & Experience Track record in data-driven sales management and decision-making. Extensive experience in sales within the conference/events industry, with a strong track record in selling high-value sponsorships and consultative B2B sales. Established experience managing sales teams, including remote and hybrid structures, from junior execs to senior sellers. Proven ability to set and manage clear KPIs and proven accountability for delivering revenue Proven success in a matrix organizational structure, working collaboratively across brands and regions. Strong numeracy and analytical skills Strong strategic thinking, with demonstrated ability to identify new markets, develop products, and innovate sales processes. Deep familiarity with Salesforce, Microsoft Office Suite, Excel, and data tools like Power BI. Experienced in aligning sales with delivery, invoicing, customer data, and business intelligence systems. Personal Attributes & Behaviours Is geared towards a growth mind set and is solutions oriented Commercially astute, pragmatic, and highly analytical Strong communicator with the ability to build trust and influence at all levels Self-motivated and proactive, with excellent organizational and prioritization skills Demonstrates credibility, leadership, and a culture of performance excellence Takes pride in representing the Company and Event brands with integrity and professionalism We offer a competitive compensation package which empowers our employees to thrive both professionally and personally. Our benefits package includes medical, dental and vision coverage, employer matching retirement plan, flexible work arrangements, vacation time & paid holidays, tuition reimbursement & learning resources. Techoraco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Description Reporting to the Chief Information Security Officer, the Data Governance Manager is accountable for establishing, leading and continually evolving Motability Operations' enterprise Data Governance capability. The role owns the organisation's Data Governance strategy, operating model and framework, ensuring that data is managed as a trusted, secure and valuable business asset that suppor click apply for full job details
Aug 26, 2026
Full time
Description Reporting to the Chief Information Security Officer, the Data Governance Manager is accountable for establishing, leading and continually evolving Motability Operations' enterprise Data Governance capability. The role owns the organisation's Data Governance strategy, operating model and framework, ensuring that data is managed as a trusted, secure and valuable business asset that suppor click apply for full job details
Description Reporting to the Chief Information Security Officer, the Data Governance Manager is accountable for establishing, leading and continually evolving Motability Operations' enterprise Data Governance capability. The role owns the organisation's Data Governance strategy, operating model and framework, ensuring that data is managed as a trusted, secure and valuable business asset that suppor click apply for full job details
Aug 26, 2026
Full time
Description Reporting to the Chief Information Security Officer, the Data Governance Manager is accountable for establishing, leading and continually evolving Motability Operations' enterprise Data Governance capability. The role owns the organisation's Data Governance strategy, operating model and framework, ensuring that data is managed as a trusted, secure and valuable business asset that suppor click apply for full job details
The Company Lab 1 is a fast-growing cybersecurity startup, which identifies and interprets exposed data on behalf of our clients. Lab 1's AI SaaS platform analyses the full corpus of exposed corporate data in near real time, providing customers with the assurance that they'll know the unknown and reducing the risk, cost and anxiety associated with exposed data across complex supply chains. Salary is industry competitive (dependent on skills and experience), after a qualifying period you may be eligible for a share in the company through an options grant. The Role Using the power of AI and Machine Learning, we deliver compromised data intelligence on any company within any supply chain. The data that powers those insights, a vast, messy, constantly changing corpus of exposed and compromised information, is the heart of our product. We are hiring a Senior Data Engineer to own and evolve the pipelines and data platform that turn raw exposed data into reliable, queryable intelligence. You will design, build and operate the batch and streaming systems that ingest, transform, model and serve data at scale, feeding our analytics, our ML models and our customer-facing platform. You will be the go-to expert for how data moves through Lab 1, working closely with founders, platform and software engineers in a small, friendly, international team. We are looking for a versatile and proactive engineer who cares deeply about data quality, correctness and scale. Your primary focus will be owning our data pipelines end to end, while also working alongside our ML efforts on the early stages of the training pipeline (data cleaning and feature engineering) to make sure our models are built on trustworthy, well-structured data As a core member of the engineering team, your mission will be to make our data trustworthy, timely and easy to build on.You will spend your time understanding how the team and our models consume data, architecting robust pipelines, and delivering clean, well-modelled datasets that let us ship high-quality intelligence faster and more safely. Your work will be the foundation that enables us to solve some of our most interesting, urgent, and taxing problems. You will report to the Chief Data Officer. Required demonstrable experience in: Designing, building and operating production data pipelines end to end, across both batch and streaming Strong Python for data engineering, including hands-on PySpark at scale (AWS EMR) Strong SQL modelling, transforming and querying large datasets Streaming data with Kafka Ingesting large, heterogeneous, unclean data from many sources and making it reliable Lakehouse and data warehousing patterns: Apache Iceberg, Athena, S3, columnar formats (ORC) Workflow orchestration with Airflow Search and indexing with OpenSearch Infrastructure as Code, specifically Terraform Managing core AWS services Building and maintaining CI/CD pipelines, ideally with GitHub Actions Data quality, observability, lineage and cost awareness through effective monitoring Supporting ML/AI workflows through data cleaning and feature engineering for training pipelines We primarily work with: Python (Poetry, migrating to uv) PySpark on AWS EMR SQL Kafka Athena + S3 / Apache Iceberg (ORC) OpenSearch Airflow AWS Terraform GitHub Actions Docker We are interested in candidates who value: Team working Delivering measurable high quality software Keeping sight of the big picture Friendly technical discussions and whiteboarding This is a great opportunity to join a fast growing company at an early stage and make a significant contribution. The role will be remunerated through a salary and, after a qualifying period, you will be granted a meaningful share in the company through an options grant. Candidates must have the right to work in the United Kingdom. The role is remote first with occasional in-person meetings in London (or Norwich). Benefits 1. Company pension 2. Company options scheme
Aug 26, 2026
Full time
The Company Lab 1 is a fast-growing cybersecurity startup, which identifies and interprets exposed data on behalf of our clients. Lab 1's AI SaaS platform analyses the full corpus of exposed corporate data in near real time, providing customers with the assurance that they'll know the unknown and reducing the risk, cost and anxiety associated with exposed data across complex supply chains. Salary is industry competitive (dependent on skills and experience), after a qualifying period you may be eligible for a share in the company through an options grant. The Role Using the power of AI and Machine Learning, we deliver compromised data intelligence on any company within any supply chain. The data that powers those insights, a vast, messy, constantly changing corpus of exposed and compromised information, is the heart of our product. We are hiring a Senior Data Engineer to own and evolve the pipelines and data platform that turn raw exposed data into reliable, queryable intelligence. You will design, build and operate the batch and streaming systems that ingest, transform, model and serve data at scale, feeding our analytics, our ML models and our customer-facing platform. You will be the go-to expert for how data moves through Lab 1, working closely with founders, platform and software engineers in a small, friendly, international team. We are looking for a versatile and proactive engineer who cares deeply about data quality, correctness and scale. Your primary focus will be owning our data pipelines end to end, while also working alongside our ML efforts on the early stages of the training pipeline (data cleaning and feature engineering) to make sure our models are built on trustworthy, well-structured data As a core member of the engineering team, your mission will be to make our data trustworthy, timely and easy to build on.You will spend your time understanding how the team and our models consume data, architecting robust pipelines, and delivering clean, well-modelled datasets that let us ship high-quality intelligence faster and more safely. Your work will be the foundation that enables us to solve some of our most interesting, urgent, and taxing problems. You will report to the Chief Data Officer. Required demonstrable experience in: Designing, building and operating production data pipelines end to end, across both batch and streaming Strong Python for data engineering, including hands-on PySpark at scale (AWS EMR) Strong SQL modelling, transforming and querying large datasets Streaming data with Kafka Ingesting large, heterogeneous, unclean data from many sources and making it reliable Lakehouse and data warehousing patterns: Apache Iceberg, Athena, S3, columnar formats (ORC) Workflow orchestration with Airflow Search and indexing with OpenSearch Infrastructure as Code, specifically Terraform Managing core AWS services Building and maintaining CI/CD pipelines, ideally with GitHub Actions Data quality, observability, lineage and cost awareness through effective monitoring Supporting ML/AI workflows through data cleaning and feature engineering for training pipelines We primarily work with: Python (Poetry, migrating to uv) PySpark on AWS EMR SQL Kafka Athena + S3 / Apache Iceberg (ORC) OpenSearch Airflow AWS Terraform GitHub Actions Docker We are interested in candidates who value: Team working Delivering measurable high quality software Keeping sight of the big picture Friendly technical discussions and whiteboarding This is a great opportunity to join a fast growing company at an early stage and make a significant contribution. The role will be remunerated through a salary and, after a qualifying period, you will be granted a meaningful share in the company through an options grant. Candidates must have the right to work in the United Kingdom. The role is remote first with occasional in-person meetings in London (or Norwich). Benefits 1. Company pension 2. Company options scheme
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. This is a business-critical role supporting FIS and Risk Intelligence Services (RIS) Operations. HMRC's Sensitive Collection capability provides both FIS and RIS operational investigation and intelligence officers with interdiction and evidential gathering opportunities gained through the lawful interception of criminals' communications. It also provides an unparalleled insight into criminal intent and behaviour, which is used to drive tactical operational activity and inform HMRC's Serious Fraud and Tactical Priorities. HMRC's Sensitive Collection mission sits within CODE and is responsible for the Targeted Interception (TI) of communications relating to HMRC's most serious and organised crime operations, working closely with other Law Enforcement Agencies (LEAs) and other key internal and external partners to tackle emerging threats and develop new capabilities and methodologies to investigate the most serious and organised crime. HMRC Sensitive Collection operates at the very front end of covert and sensitive collection of criminal communications, working within the Investigatory Powers Act 2016 legislation. Job description Would you enjoy working in an innovative, exciting and interesting, covert and sensitive area of work where individual contributions have real time outcomes? Are you a self-motivated team player, excellent at problem solving, capable of making timely decisions and reacting quickly to changing priorities? Does working within covert operations using the most intrusive tactics and technically advanced capabilities interest you? If so, this might be the role for you! Sensitive Collection is an extremely dynamic, demanding and highly sensitive work area and you will be expected to react quickly to changing priorities and work flexibly. The role of the Case Manager involves operational delivery to tackle serious organised crime and mitigate risk in a challenging environment. Case Managers play an integral and leading role in the fight against serious organised crime. You will work to exploit all relevant information from the interception of communications to produce actionable and timely intelligence so that HMRC can continue to disrupt organised criminals who pose the greatest risk to the United Kingdom. Whether it is identifying and disseminating timely intelligence around smuggled cigarettes, alcohol, cash or identifying the activities of an Organised Crime Group, Professional Money Launderer, or an opportunity to identify a person of significant interest; the input of Case Managers ensures that when HMRC operational or intelligence teams deploy, they achieve the greatest impact and value in support of HMRC Serious Organised Criminal investigations. You can expect a varied and fulfilling career within this business area, with no two days ever being quite the same. Your work will frequently be crucial in obtaining impressive results that often make the headlines and your role will be integral in the disruption of serious and organised crime in the United Kingdom and beyond. Person specification The responsibilities of Case Managers will include but are not restricted to: Defining, leading, and developing the Sensitive Collection strategy in response to operational and tactical requirements. Proactively leading the development of the Targeted Intercept operation. Assessing, analysing, managing, progressing, and disseminating live and critical TI product while directing operational teams where appropriate. Ongoing management of threat and risks related to collected intelligence. Leading, delegating, and working closely with other teams in Sensitive Collection within an analysis cell. Liaising and engaging with a range of internal and external stakeholders including Covert Operations Management Unit, Digital Forensics, Cyber and Law Enforcement Partners including the UK Intelligence Community where necessary to support the progression of the case strategy. Drafting warrants and other documentation to a professional standard. Providing support to colleagues and new entrants in support of their training and professional development. Additionally, it would be desirable if applicants have: Sound management skills; Possess high levels of self-motivation; Good interpersonal skills to work effectively with cross government colleagues; Good verbal and written communication skills; A demonstrable knowledge and practical application in the use of material relating to, or associated to, communications data across a breadth of communications methods. Essential Criteria: BTEC Level 3 Advanced Diploma in Enforcement (Criminal Investigation/Investigation) BTEC level 3 Advanced Diploma in Enforcement (Intelligence) BTEC level 4 in Counter Fraud Intelligence Specialist Level 4 Diploma - Accredited Counter-Fraud Manager Level 4 Diploma - Accredited Counter-Fraud Specialist/Officer University of Portsmouth CFPAB Accredited Counter Fraud Specialist University of Northumbria CFPAB Accredited Counter Fraud Specialist University of Portsmouth CFPAB Accredited Counter Fraud (Intelligence) Specialist (RIS) University of Northumbria CFPAB Accredited Counter Fraud (Intelligence) Specialist (RIS) PIP2 qualification, where candidates have completed the HMRC FIS/RIS associated Foundation training programme (see OSAN 375), and passed the relevant training assessment period. Current PIP2 Status - You must hold a current and active PIP2 (Investigator) accreditation issued by a recognised UK law enforcement body (e.g. the College of Policing or NCA). If your accreditation is inactive, it must not have lapsed more than 24 months prior to your application, and you must be able to demonstrate relevant operational experience in managing or conducting serious and complex investigations. Successful candidates with PIP2 status, will still be required to complete HMRC's core learning programme and achieve Authorised Officer status through further classroom and practical training which will involve regular travel. Additionally, applicants must have: Experience and knowledge of progressing an investigation by analysing multiple sources of data to come to an informed decision. Additional Information - PIP2 PIP2 Applicants applying from other Government departments must be willing to attend and pass the Accelerated Pathway Training course to obtain the Accredited Counter Fraud Specialist qualification. The Accelerated Pathway is an intensive 4-week residential training course. Prior to the course, you will be given a workbook and guided learning. The course involves a day-one test and an assessed final exercise (FINEX). The Accelerated Pathway is a pass/fail programme. Where an individual does not successfully complete the pathway, HMRC will explore appropriate alternative options, which may include alternative duties or consideration under probation arrangements, depending on individual circumstances. Additional Security Information This role requires the successful candidates to hold or be willing to hold Developed vetting (DV) Clearance and enhanced checks. CODE have a support network that can offer assistance to colleagues throughout the DV process. CODE understands the experience of obtaining DV clearance affects individuals differently with the process being in depth and intrusive. The network consists of CODE DV cleared volunteers who will be able to guide you through the process and systems and look to alleviate any concerns. Psychological Resilience Assessment Successful applicants must be prepared to undertake a Psychological Resilience Assessment, consisting of an online personality and cognitive ability psychometric test and a face-to-face psychological interview with a qualified psychological practitioner. These are an integral aspect of the assessment process and are designed to ascertain suitability and assess psychological resilience to meet the requirements of this demanding role. If successful in being appointed, you will be required to attend and engage fully in annual psychological well-being and resilience support. Training Authorised Officer Course is required. All appointments will be subject to the successful completion of a pass or fail six-month training assessment period (TAP). FIS CODE (Sensitive Collection) will invest in you by providing a bespoke Fundamentals training course consisting of a mixture of online and classroom-based training that will take place in London, Manchester and Kent with the remaining time spent training in post with an allocated mentor. This training is unique to SC and will be supported by experienced managers . click apply for full job details
Aug 26, 2026
Full time
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. This is a business-critical role supporting FIS and Risk Intelligence Services (RIS) Operations. HMRC's Sensitive Collection capability provides both FIS and RIS operational investigation and intelligence officers with interdiction and evidential gathering opportunities gained through the lawful interception of criminals' communications. It also provides an unparalleled insight into criminal intent and behaviour, which is used to drive tactical operational activity and inform HMRC's Serious Fraud and Tactical Priorities. HMRC's Sensitive Collection mission sits within CODE and is responsible for the Targeted Interception (TI) of communications relating to HMRC's most serious and organised crime operations, working closely with other Law Enforcement Agencies (LEAs) and other key internal and external partners to tackle emerging threats and develop new capabilities and methodologies to investigate the most serious and organised crime. HMRC Sensitive Collection operates at the very front end of covert and sensitive collection of criminal communications, working within the Investigatory Powers Act 2016 legislation. Job description Would you enjoy working in an innovative, exciting and interesting, covert and sensitive area of work where individual contributions have real time outcomes? Are you a self-motivated team player, excellent at problem solving, capable of making timely decisions and reacting quickly to changing priorities? Does working within covert operations using the most intrusive tactics and technically advanced capabilities interest you? If so, this might be the role for you! Sensitive Collection is an extremely dynamic, demanding and highly sensitive work area and you will be expected to react quickly to changing priorities and work flexibly. The role of the Case Manager involves operational delivery to tackle serious organised crime and mitigate risk in a challenging environment. Case Managers play an integral and leading role in the fight against serious organised crime. You will work to exploit all relevant information from the interception of communications to produce actionable and timely intelligence so that HMRC can continue to disrupt organised criminals who pose the greatest risk to the United Kingdom. Whether it is identifying and disseminating timely intelligence around smuggled cigarettes, alcohol, cash or identifying the activities of an Organised Crime Group, Professional Money Launderer, or an opportunity to identify a person of significant interest; the input of Case Managers ensures that when HMRC operational or intelligence teams deploy, they achieve the greatest impact and value in support of HMRC Serious Organised Criminal investigations. You can expect a varied and fulfilling career within this business area, with no two days ever being quite the same. Your work will frequently be crucial in obtaining impressive results that often make the headlines and your role will be integral in the disruption of serious and organised crime in the United Kingdom and beyond. Person specification The responsibilities of Case Managers will include but are not restricted to: Defining, leading, and developing the Sensitive Collection strategy in response to operational and tactical requirements. Proactively leading the development of the Targeted Intercept operation. Assessing, analysing, managing, progressing, and disseminating live and critical TI product while directing operational teams where appropriate. Ongoing management of threat and risks related to collected intelligence. Leading, delegating, and working closely with other teams in Sensitive Collection within an analysis cell. Liaising and engaging with a range of internal and external stakeholders including Covert Operations Management Unit, Digital Forensics, Cyber and Law Enforcement Partners including the UK Intelligence Community where necessary to support the progression of the case strategy. Drafting warrants and other documentation to a professional standard. Providing support to colleagues and new entrants in support of their training and professional development. Additionally, it would be desirable if applicants have: Sound management skills; Possess high levels of self-motivation; Good interpersonal skills to work effectively with cross government colleagues; Good verbal and written communication skills; A demonstrable knowledge and practical application in the use of material relating to, or associated to, communications data across a breadth of communications methods. Essential Criteria: BTEC Level 3 Advanced Diploma in Enforcement (Criminal Investigation/Investigation) BTEC level 3 Advanced Diploma in Enforcement (Intelligence) BTEC level 4 in Counter Fraud Intelligence Specialist Level 4 Diploma - Accredited Counter-Fraud Manager Level 4 Diploma - Accredited Counter-Fraud Specialist/Officer University of Portsmouth CFPAB Accredited Counter Fraud Specialist University of Northumbria CFPAB Accredited Counter Fraud Specialist University of Portsmouth CFPAB Accredited Counter Fraud (Intelligence) Specialist (RIS) University of Northumbria CFPAB Accredited Counter Fraud (Intelligence) Specialist (RIS) PIP2 qualification, where candidates have completed the HMRC FIS/RIS associated Foundation training programme (see OSAN 375), and passed the relevant training assessment period. Current PIP2 Status - You must hold a current and active PIP2 (Investigator) accreditation issued by a recognised UK law enforcement body (e.g. the College of Policing or NCA). If your accreditation is inactive, it must not have lapsed more than 24 months prior to your application, and you must be able to demonstrate relevant operational experience in managing or conducting serious and complex investigations. Successful candidates with PIP2 status, will still be required to complete HMRC's core learning programme and achieve Authorised Officer status through further classroom and practical training which will involve regular travel. Additionally, applicants must have: Experience and knowledge of progressing an investigation by analysing multiple sources of data to come to an informed decision. Additional Information - PIP2 PIP2 Applicants applying from other Government departments must be willing to attend and pass the Accelerated Pathway Training course to obtain the Accredited Counter Fraud Specialist qualification. The Accelerated Pathway is an intensive 4-week residential training course. Prior to the course, you will be given a workbook and guided learning. The course involves a day-one test and an assessed final exercise (FINEX). The Accelerated Pathway is a pass/fail programme. Where an individual does not successfully complete the pathway, HMRC will explore appropriate alternative options, which may include alternative duties or consideration under probation arrangements, depending on individual circumstances. Additional Security Information This role requires the successful candidates to hold or be willing to hold Developed vetting (DV) Clearance and enhanced checks. CODE have a support network that can offer assistance to colleagues throughout the DV process. CODE understands the experience of obtaining DV clearance affects individuals differently with the process being in depth and intrusive. The network consists of CODE DV cleared volunteers who will be able to guide you through the process and systems and look to alleviate any concerns. Psychological Resilience Assessment Successful applicants must be prepared to undertake a Psychological Resilience Assessment, consisting of an online personality and cognitive ability psychometric test and a face-to-face psychological interview with a qualified psychological practitioner. These are an integral aspect of the assessment process and are designed to ascertain suitability and assess psychological resilience to meet the requirements of this demanding role. If successful in being appointed, you will be required to attend and engage fully in annual psychological well-being and resilience support. Training Authorised Officer Course is required. All appointments will be subject to the successful completion of a pass or fail six-month training assessment period (TAP). FIS CODE (Sensitive Collection) will invest in you by providing a bespoke Fundamentals training course consisting of a mixture of online and classroom-based training that will take place in London, Manchester and Kent with the remaining time spent training in post with an allocated mentor. This training is unique to SC and will be supported by experienced managers . click apply for full job details
Vice President, Compliance & Control - Regulatory Change - Pershing & Markets About Us At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what is all about. Join us and be part of something extraordinary. Job Description We're seeking a future team member for the role of Vice President, Compliance Officer to join the Pershing and Markets Compliance team. This role is located in Manchester, UK. In this role, you'll make an impact in the following ways: Lead horizon scanning and regulatory change oversight across Pershing and Markets EMEA, ensuring regulatory developments are identified, assessed, tracked and implemented effectively. Maintain regulatory change governance frameworks, including publications logs, horizon scanning tools, procedures and supporting documentation. Partner with business stakeholders to assess the impact of regulatory developments and support prioritisation, interpretation and implementation activities. Act as a key liaison between Pershing/Markets EMEA and BNY's EMEA Regulatory Change function, ensuring alignment with enterprise standards and governance requirements. Provide practical compliance advice and risk-based challenge on regulatory change initiatives, projects and business activities. Prepare management information, support regulatory reporting obligations and contribute to compliance communications, working groups and cross-functional initiatives. To be successful in this role, we're seeking the following: Compliance experience within financial services, with strong knowledge of FCA regulations relating to custody, client assets, clearing and settlement activities. Strong understanding of UK regulatory developments, including experience analysing consultation papers, policy statements and regulatory thematic reviews. Working knowledge of key regulatory frameworks including COBS, SYSC, SMCR, DISP, MiFID, COLL, CASS and MAR, with Irish and Jersey regulatory knowledge desirable. Proven ability to provide practical compliance advice, influence stakeholders and communicate effectively with a range of audiences. Experience working within a global organisation and collaborating across business, compliance and regulatory functions in multiple jurisdictions. Familiarity with compliance risk management frameworks, regulatory change programmes, compliance projects and emerging technologies, including AI. America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 "Most Just Companies", Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Job Info Job Identification 80248 Job Category Compliance & Control Posting Date 07/24/2026, 10:03 AM Locations 1 Piccadilly Gardens, Manchester, GT MAN, M1 1RN, GB
Aug 26, 2026
Full time
Vice President, Compliance & Control - Regulatory Change - Pershing & Markets About Us At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what is all about. Join us and be part of something extraordinary. Job Description We're seeking a future team member for the role of Vice President, Compliance Officer to join the Pershing and Markets Compliance team. This role is located in Manchester, UK. In this role, you'll make an impact in the following ways: Lead horizon scanning and regulatory change oversight across Pershing and Markets EMEA, ensuring regulatory developments are identified, assessed, tracked and implemented effectively. Maintain regulatory change governance frameworks, including publications logs, horizon scanning tools, procedures and supporting documentation. Partner with business stakeholders to assess the impact of regulatory developments and support prioritisation, interpretation and implementation activities. Act as a key liaison between Pershing/Markets EMEA and BNY's EMEA Regulatory Change function, ensuring alignment with enterprise standards and governance requirements. Provide practical compliance advice and risk-based challenge on regulatory change initiatives, projects and business activities. Prepare management information, support regulatory reporting obligations and contribute to compliance communications, working groups and cross-functional initiatives. To be successful in this role, we're seeking the following: Compliance experience within financial services, with strong knowledge of FCA regulations relating to custody, client assets, clearing and settlement activities. Strong understanding of UK regulatory developments, including experience analysing consultation papers, policy statements and regulatory thematic reviews. Working knowledge of key regulatory frameworks including COBS, SYSC, SMCR, DISP, MiFID, COLL, CASS and MAR, with Irish and Jersey regulatory knowledge desirable. Proven ability to provide practical compliance advice, influence stakeholders and communicate effectively with a range of audiences. Experience working within a global organisation and collaborating across business, compliance and regulatory functions in multiple jurisdictions. Familiarity with compliance risk management frameworks, regulatory change programmes, compliance projects and emerging technologies, including AI. America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 "Most Just Companies", Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Job Info Job Identification 80248 Job Category Compliance & Control Posting Date 07/24/2026, 10:03 AM Locations 1 Piccadilly Gardens, Manchester, GT MAN, M1 1RN, GB
Lloyds Banking Group is seeking an Executive Assistant to the Chief Digital Officer in the UK. This hybrid, full-time role supports strategic leadership, coordinating the CDO's priorities and governance across digital channels, products and data, with responsibility for executive-level communications and scheduling. You will partner with senior leaders, orchestrate the leadership agenda, and help shape customer-centric digital initiatives.
Aug 26, 2026
Full time
Lloyds Banking Group is seeking an Executive Assistant to the Chief Digital Officer in the UK. This hybrid, full-time role supports strategic leadership, coordinating the CDO's priorities and governance across digital channels, products and data, with responsibility for executive-level communications and scheduling. You will partner with senior leaders, orchestrate the leadership agenda, and help shape customer-centric digital initiatives.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. This is a unique opportunity for an Architect to work within HMRC at a time of significant change and transformation as it drives the focus of IT delivery away from point solutions and exploits the opportunities that cloud technologies can provide. This outstanding opportunity is for an experienced Architect to work within the Architecture function of HMRC, part of the Chief Digital & Information Officer (CDIO) Group to be a part of the Architecture Office team. This is a senior leadership role that will provide opportunities to bring together, develop and lead teams of professionals to promote consistent architecture across a multi-billion-pound portfolio of business transformation projects, including cross-government projects. CDIO values and empowers the growth of its people and offers the "CDIO University". This is a one stop shop for all things learning and development. The comprehensive offer encompassing academic, personal and career related opportunity and learning, ensuring all receive a consistent approach to technical learning. This includes access to subject matter experts, technical learning, professional communities, academies, apprenticeships, talent schemes as well as providing, delivering, encouraging and supporting activities for personal growth and wellbeing. Job description Our CDIO Architecture Office team (AO) are responsible for: Strategic impacting of Enterprise Level Change in HMRC that impacts CDIO's accountabilities to enable decision making in alignment with the IT strategy by; Producing briefings for Tech keyholder on all change in the end-to-end lifecycle(E2ELC) through strong collaboration with Solution, Enterprise and Chief Architects and experts in P+UCD to produce Cross-cutting and Enterprise Level outputs to give senior leaders a clear picture of the impact of Architecture changes and alignment to HMRC's IT Strategy and Roadmaps and recommend where action is needed to get better clarity of requirements. Tracking and managing those conditions raised during the keyholder impacting process. Impacting items at the triage stage of the E2ELC Leading the creation of architectural outputs to enable cost estimating, sequencing, and support Chief Operating Office with capacity views for fiscal events such as Budgets and Spending Reviews. Maintaining a repository of the impacts moving forward to enable more proactive impacting of change using forward view and pipeline of changes by engaging key change forums such as EPWG, Design Forum, CIDC. This is a key role in the Chief Technology & Design Office area of CDIO and an exciting opportunity at a critical time as the Department moves to deliver its commitments agreed with Government in the next spending round and as we align to a new operating model in CDIO. You will be part of a team including Solution and Enterprise Architects and Business Analysts to ensure that changes are impacted against the Strategy and Roadmaps. Empowering, supporting and developing them and contributing to the wider EA team to achieve the highest performance standards. You will take responsibility for tasks and deliver products to deadlines, removing blockers and driving collaboration across a wide-ranging landscape including architecture, business, finance, commercial and Change Group stakeholders. Facilitating senior level understanding of the impact of changes which will decide where further activity is required to ensure that any Cross-cutting elements or activities that will impact Strategy are understood. This is an exciting opportunity suited to someone who is proactive and thrives on working to tight timescales with changing priorities. As a team member you will be accountable for IT impacting to ensure enterprise level business and IT change in HMRC is impacted strategically, consistently and in a data driven way through a number of lenses to ensure consequences of proposals are understood by stakeholders. Working at a strategic level you will engage with a host of business and IT stakeholders and key partners, influencing policy, and set directions for technology and business change in line with HMRC 'Digital by Default' strategy. You will champion the adoption of latest technologies, whilst transforming HMRC's large IT estate towards a smaller number of strategic platforms as well as operate as an internal consultant in IT infrastructure architecture, developing and driving adoption of HMRC's Enterprise Architecture vision, strategies, directions, and roadmaps. Person specification In this role, you will: Act as a trusted ambassador for CDIO striving to make us a trusted IT partner to the wider department. Ensure your team delivers strategic outcomes through others and be accountable for the efficient production of briefings, early solution, policy, and fiscal event impacting to time and understand and consider dependencies of varying complexity, feeding into larger programmes and portfolios. Work in collaboration with solution, enterprise, and chief architects to produce cross cutting and enterprise level outputs. Collaborate with our Planning team and liaise with internal and external partners to partners to manage and maintain the IT Strategy plan and develop and influence a culture of capability-based impacting across HMRC. Be responsible for understanding, managing, and communicating to complex stakeholder groups, balancing priorities. Impact in-flight Project scope changes that may affect the IT Strategy Plan are escalated appropriately dependent on the level of dependencies. Keep up to date with the wider digital economy and identify advances in technology, emerging trends and be able to understand and articulate how this could impact HMRC. Develop, document, and establish architectural principles, policies, standards and reference architectures. Provide architecture governance and technology decision making aligned to enterprise architecture directions. Keep up to date with the wider digital economy and identify advances in technology, emerging trends and how this could impact on the organisation. Essential Criteria You will need to demonstrate within your application the following Essential Criteria: A broad IT and Enterprise Architecture (EA) background, with experience in architecture enterprise scale IT or architecture roles where you will have gained experience of large-scale IT. Experience of driving, delivering, and assuring technological change against the background of organisational transformation. Experience of engaging at a strategic level and playing a key role in setting organisational objectives, influencing policy and leading on technical and business change. Demonstrable experience in developing Technical Capability within an organisation. Including empowering, supporting, and developing staff. Experience in articulating strategic approaches to the modernisation and rationalisation of complex legacy IT estates. Stakeholder Management - The ability to simplify complex and technical information for non-technical, often senior audiences. Being able to see the big picture - an overall perspective on business issues, events and activities, and an understanding of their wider implications and how this interrelates with the organisation's IT capability. Ability to work under broad direction in challenging and unpredictable environments, playing a key role in influencing strategic decision making and understand strategic consequences of decisions. Able to work effectively in pressurised situations and can be relied upon to deliver, irrespective of circumstances. Experience of working with policies and projects across the end-to-end design lifecycle. Experience of working in multi discipline change teams to produce measurable costed solution impacts. The ability to work across organisational boundaries to identify, clarify and resolve problems. Be a confident communicator with good interpersonal skills and a proven dedication to continuous improvement in self and others. Desirable Criteria Understanding and experience of commercial contracts, procurement and sourcing strategies. TOGAF, AWS, Microsoft cloud certifications. Knowledge of Enterprise Architecture tools such as Abacus, etc. Experience in driving Architecture Governance. Experience of working within a large and complex IT Estate. A passion for continuous improvement for yourself, your team and the processes you own Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites . click apply for full job details
Aug 26, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. This is a unique opportunity for an Architect to work within HMRC at a time of significant change and transformation as it drives the focus of IT delivery away from point solutions and exploits the opportunities that cloud technologies can provide. This outstanding opportunity is for an experienced Architect to work within the Architecture function of HMRC, part of the Chief Digital & Information Officer (CDIO) Group to be a part of the Architecture Office team. This is a senior leadership role that will provide opportunities to bring together, develop and lead teams of professionals to promote consistent architecture across a multi-billion-pound portfolio of business transformation projects, including cross-government projects. CDIO values and empowers the growth of its people and offers the "CDIO University". This is a one stop shop for all things learning and development. The comprehensive offer encompassing academic, personal and career related opportunity and learning, ensuring all receive a consistent approach to technical learning. This includes access to subject matter experts, technical learning, professional communities, academies, apprenticeships, talent schemes as well as providing, delivering, encouraging and supporting activities for personal growth and wellbeing. Job description Our CDIO Architecture Office team (AO) are responsible for: Strategic impacting of Enterprise Level Change in HMRC that impacts CDIO's accountabilities to enable decision making in alignment with the IT strategy by; Producing briefings for Tech keyholder on all change in the end-to-end lifecycle(E2ELC) through strong collaboration with Solution, Enterprise and Chief Architects and experts in P+UCD to produce Cross-cutting and Enterprise Level outputs to give senior leaders a clear picture of the impact of Architecture changes and alignment to HMRC's IT Strategy and Roadmaps and recommend where action is needed to get better clarity of requirements. Tracking and managing those conditions raised during the keyholder impacting process. Impacting items at the triage stage of the E2ELC Leading the creation of architectural outputs to enable cost estimating, sequencing, and support Chief Operating Office with capacity views for fiscal events such as Budgets and Spending Reviews. Maintaining a repository of the impacts moving forward to enable more proactive impacting of change using forward view and pipeline of changes by engaging key change forums such as EPWG, Design Forum, CIDC. This is a key role in the Chief Technology & Design Office area of CDIO and an exciting opportunity at a critical time as the Department moves to deliver its commitments agreed with Government in the next spending round and as we align to a new operating model in CDIO. You will be part of a team including Solution and Enterprise Architects and Business Analysts to ensure that changes are impacted against the Strategy and Roadmaps. Empowering, supporting and developing them and contributing to the wider EA team to achieve the highest performance standards. You will take responsibility for tasks and deliver products to deadlines, removing blockers and driving collaboration across a wide-ranging landscape including architecture, business, finance, commercial and Change Group stakeholders. Facilitating senior level understanding of the impact of changes which will decide where further activity is required to ensure that any Cross-cutting elements or activities that will impact Strategy are understood. This is an exciting opportunity suited to someone who is proactive and thrives on working to tight timescales with changing priorities. As a team member you will be accountable for IT impacting to ensure enterprise level business and IT change in HMRC is impacted strategically, consistently and in a data driven way through a number of lenses to ensure consequences of proposals are understood by stakeholders. Working at a strategic level you will engage with a host of business and IT stakeholders and key partners, influencing policy, and set directions for technology and business change in line with HMRC 'Digital by Default' strategy. You will champion the adoption of latest technologies, whilst transforming HMRC's large IT estate towards a smaller number of strategic platforms as well as operate as an internal consultant in IT infrastructure architecture, developing and driving adoption of HMRC's Enterprise Architecture vision, strategies, directions, and roadmaps. Person specification In this role, you will: Act as a trusted ambassador for CDIO striving to make us a trusted IT partner to the wider department. Ensure your team delivers strategic outcomes through others and be accountable for the efficient production of briefings, early solution, policy, and fiscal event impacting to time and understand and consider dependencies of varying complexity, feeding into larger programmes and portfolios. Work in collaboration with solution, enterprise, and chief architects to produce cross cutting and enterprise level outputs. Collaborate with our Planning team and liaise with internal and external partners to partners to manage and maintain the IT Strategy plan and develop and influence a culture of capability-based impacting across HMRC. Be responsible for understanding, managing, and communicating to complex stakeholder groups, balancing priorities. Impact in-flight Project scope changes that may affect the IT Strategy Plan are escalated appropriately dependent on the level of dependencies. Keep up to date with the wider digital economy and identify advances in technology, emerging trends and be able to understand and articulate how this could impact HMRC. Develop, document, and establish architectural principles, policies, standards and reference architectures. Provide architecture governance and technology decision making aligned to enterprise architecture directions. Keep up to date with the wider digital economy and identify advances in technology, emerging trends and how this could impact on the organisation. Essential Criteria You will need to demonstrate within your application the following Essential Criteria: A broad IT and Enterprise Architecture (EA) background, with experience in architecture enterprise scale IT or architecture roles where you will have gained experience of large-scale IT. Experience of driving, delivering, and assuring technological change against the background of organisational transformation. Experience of engaging at a strategic level and playing a key role in setting organisational objectives, influencing policy and leading on technical and business change. Demonstrable experience in developing Technical Capability within an organisation. Including empowering, supporting, and developing staff. Experience in articulating strategic approaches to the modernisation and rationalisation of complex legacy IT estates. Stakeholder Management - The ability to simplify complex and technical information for non-technical, often senior audiences. Being able to see the big picture - an overall perspective on business issues, events and activities, and an understanding of their wider implications and how this interrelates with the organisation's IT capability. Ability to work under broad direction in challenging and unpredictable environments, playing a key role in influencing strategic decision making and understand strategic consequences of decisions. Able to work effectively in pressurised situations and can be relied upon to deliver, irrespective of circumstances. Experience of working with policies and projects across the end-to-end design lifecycle. Experience of working in multi discipline change teams to produce measurable costed solution impacts. The ability to work across organisational boundaries to identify, clarify and resolve problems. Be a confident communicator with good interpersonal skills and a proven dedication to continuous improvement in self and others. Desirable Criteria Understanding and experience of commercial contracts, procurement and sourcing strategies. TOGAF, AWS, Microsoft cloud certifications. Knowledge of Enterprise Architecture tools such as Abacus, etc. Experience in driving Architecture Governance. Experience of working within a large and complex IT Estate. A passion for continuous improvement for yourself, your team and the processes you own Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites . click apply for full job details
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. As a Principal Data Analyst in HMRC's Risk and Intelligence Service (RIS), you will play a leading role in the UK government's digital transformation journey. You will harness advanced analytical techniques and emerging technologies to help shape HMRC's strategic approach to risk and compliance, ensuring the right tax is paid and safeguarding public funds. You'll be part of the Government Digital and Data community, a collective of over 28,000 professionals transforming lives through technology. Your work will have real-world impact, enabling data-driven decisions that support citizens and contribute to a fairer and more efficient tax system. We are looking for someone with a passion for analysis, a deep understanding of data's potential, and the leadership to drive change in a fast-paced, collaborative environment. This is your opportunity to join a forward-thinking, expert community and make a lasting difference. Job description HMRC's Risk and Intelligence Service (RIS) are looking for people with the experience and skills to join us as a Principal Data Analyst. You'll find excellent opportunities for career development in a collaborative and ambitious environment that empowers you to make a real difference in transforming lives through technology. You will be part of a team that uses data to deepen our understanding of how to ensure the right tax is paid, working with some of the most complex and comprehensive data in the country. As a Principal Data Analyst in RIS, you'll be part of a team that leverages complex, large-scale data to generate actionable insights. Your work will directly support our mission to ensure the right tax is paid, using cutting-edge analytical approaches to protect public funds and improve outcomes for society. Key Responsibilities Provide strategic leadership across a range of complex analytical projects, defining direction, governance and delivery approaches to: Establish, champion and assure analytical standards and methods, ensuring appropriate use of statistical techniques, data modelling and coding approaches are used to solve complex business challenges. Lead the design and adoption of scalable, reusable analytical products to increase organisational capability, improve efficiency and support sustainable analytical delivery. Lead analytical quality assurance and continuous improvement, embedding robust governance and assurance practices. Champion data governance, quality and ethical use of data, setting and implementing standards across analysis and data management. Translate complex analytical evidence into clear recommendations that influence senior decision making. Develop and maintain relationships with key stakeholders and partners, ensuring analytical investment delivers measurable outcomes. Build organisational capability through leadership, coaching and talent development to create a high performing culture that supports professional growth. About the Risk & Intelligence Service (RIS) RIS includes a range of specialist teams you could join, each using advanced analytics to solve high-impact problems: Data Analytics Team (DAT): Provides analysis and insight across all populations to identify risks and enable decision making across HMRC. Large Business Data Analytics (LBDA): Provide data analytical services to identify tax risks across large businesses at national and regional levels. Compliance Operational Insight & Risking (COIR): Provide analytical products and tools that strengthen HMRC's compliance strategies. Strategic Risking (SR): Develops strategic capabilities to ensure CCG and RIS is ready and able to support HMRC's compliance strategies. Data and Risking Service (DRS): Maintains and enhances Connect and Data Quality Services, delivering automated data and bespoke analysis to support analysts, caseworkers and wider business needs. Person specification As a Principal Data Analyst, you will lead innovative, high-impact analytical work that influences strategic decision-making and transforms how HMRC identifies and responds to risk. This role offers unparalleled variety and scope, with opportunities to work on meaningful projects, solve complex problems, and apply your expertise to real-world challenges. You'll collaborate with colleagues across HMRC and other government departments, contributing to a joined-up, data-driven approach to public service delivery. As part of a supportive and forward-thinking profession, you'll also benefit from ongoing learning and development, access to professional networks, and opportunities to grow your career in a culture that values innovation, inclusion, and continuous improvement. You will bring: The ability to drive innovation by applying advanced analytical techniques and exploring new data sources to solve complex business problems. Strong judgement in shaping evidence-based recommendations, assessing options, understanding risks, and clearly communicating impacts to inform strategic decisions. A commitment to high-quality analytical standards, embedding reproducible, auditable, and efficient practices that deliver measurable value. The ability to build effective relationships across disciplines, working with stakeholders to understand user needs and deliver timely, relevant insights using agile approaches. Confidence in leading complex discussions and managing stakeholder expectations, particularly in high-risk or time-sensitive situations. Expertise in translating complex analysis into clear, compelling outputs that influence both technical and non-technical audiences. A proactive approach to continuous improvement, staying current with developments in data science, analytics, and emerging technologies to enhance organisational capability. A collaborative mindset, contributing to the analytical community and supporting HMRC's mission through strategic, data-driven solutions. Data Analyst Training Programme If you have completed HMRC's internal Data Analyst Training Programme (DATP) or previous iterations such as the Specialist Trial Period (STP), you do not need to do it again. If not, you will be expected to complete the final assessment from the DATP which is designed to help you build confidence and capability in the core skills needed for analytical roles. If required, you'll take part in self-study, modular and work-based assessments aligned to the Profession framework, giving you regular opportunities to reflect on your progress and identify areas for development. You'll be supported throughout your journey by your manager, our dedicated learning team and business-based coaches and mentors known as Practical Training Officers (PTOs). We also encourage participants to self-assess their performance and seek support whenever needed to help them get the most from the programme. The DATP could include several multiday courses delivered in specialist training suites, and you may be asked to travel and stay for up to four days at a time. HMRC will cover travel and subsistence costs. Data Analysts in the Civil Service are part of the Government Digital and Data (GDAD) profession - a community of experts driving digital transformation across government. The essential and desirable criteria for this role are aligned with the GDAD capability framework, which you can read more about here. Essential Criteria: To be considered for this role, your application must demonstrate evidence of all the following Essential Criteria: Applying statistical and analytical tools and techniques: Expert in the application of statistical methodologies and analytical techniques to resolve highly complex business problems. Provide technical leadership, establish analytical standards and governance. Clearly engage with stakeholders to communicate findings Communicating between the technical and non-technical: Ability to clearly communicate complex analysis to a range of technical and non-technical audiences, influence senior stakeholders, and manage expectations in high-profile or sensitive contexts. Developing code for analysis: Strong experience designing and implementing robust, well-documented and reproducible coded solutions using Python, R or Base SAS, with the ability to set and promote coding standards and best practice. Delivering business impact through data: Demonstrate using data and analysis to deliver measurable business impact, shaping analytical questions and developing scalable data products to support decision-making. Webinar We'll be hosting a 30-minute webinar to give you an insight into the Principal Data Analyst role and the different teams you could join within HMRC. Join us on the following date: Wednesday 19th August - 14:00 - 14:30 Please register your interest in the session above by completing this short form: Join an HMRC Recruitment webinar - Principal Data Analyst - 472271 - Fill in form Additional Security Information This role require the successful candidates to hold or be willing to hold Security check (SC) clearance. Please note: in addition to the standard pre-employment checks for appointment into the Civil Service . click apply for full job details
Aug 26, 2026
Full time
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. As a Principal Data Analyst in HMRC's Risk and Intelligence Service (RIS), you will play a leading role in the UK government's digital transformation journey. You will harness advanced analytical techniques and emerging technologies to help shape HMRC's strategic approach to risk and compliance, ensuring the right tax is paid and safeguarding public funds. You'll be part of the Government Digital and Data community, a collective of over 28,000 professionals transforming lives through technology. Your work will have real-world impact, enabling data-driven decisions that support citizens and contribute to a fairer and more efficient tax system. We are looking for someone with a passion for analysis, a deep understanding of data's potential, and the leadership to drive change in a fast-paced, collaborative environment. This is your opportunity to join a forward-thinking, expert community and make a lasting difference. Job description HMRC's Risk and Intelligence Service (RIS) are looking for people with the experience and skills to join us as a Principal Data Analyst. You'll find excellent opportunities for career development in a collaborative and ambitious environment that empowers you to make a real difference in transforming lives through technology. You will be part of a team that uses data to deepen our understanding of how to ensure the right tax is paid, working with some of the most complex and comprehensive data in the country. As a Principal Data Analyst in RIS, you'll be part of a team that leverages complex, large-scale data to generate actionable insights. Your work will directly support our mission to ensure the right tax is paid, using cutting-edge analytical approaches to protect public funds and improve outcomes for society. Key Responsibilities Provide strategic leadership across a range of complex analytical projects, defining direction, governance and delivery approaches to: Establish, champion and assure analytical standards and methods, ensuring appropriate use of statistical techniques, data modelling and coding approaches are used to solve complex business challenges. Lead the design and adoption of scalable, reusable analytical products to increase organisational capability, improve efficiency and support sustainable analytical delivery. Lead analytical quality assurance and continuous improvement, embedding robust governance and assurance practices. Champion data governance, quality and ethical use of data, setting and implementing standards across analysis and data management. Translate complex analytical evidence into clear recommendations that influence senior decision making. Develop and maintain relationships with key stakeholders and partners, ensuring analytical investment delivers measurable outcomes. Build organisational capability through leadership, coaching and talent development to create a high performing culture that supports professional growth. About the Risk & Intelligence Service (RIS) RIS includes a range of specialist teams you could join, each using advanced analytics to solve high-impact problems: Data Analytics Team (DAT): Provides analysis and insight across all populations to identify risks and enable decision making across HMRC. Large Business Data Analytics (LBDA): Provide data analytical services to identify tax risks across large businesses at national and regional levels. Compliance Operational Insight & Risking (COIR): Provide analytical products and tools that strengthen HMRC's compliance strategies. Strategic Risking (SR): Develops strategic capabilities to ensure CCG and RIS is ready and able to support HMRC's compliance strategies. Data and Risking Service (DRS): Maintains and enhances Connect and Data Quality Services, delivering automated data and bespoke analysis to support analysts, caseworkers and wider business needs. Person specification As a Principal Data Analyst, you will lead innovative, high-impact analytical work that influences strategic decision-making and transforms how HMRC identifies and responds to risk. This role offers unparalleled variety and scope, with opportunities to work on meaningful projects, solve complex problems, and apply your expertise to real-world challenges. You'll collaborate with colleagues across HMRC and other government departments, contributing to a joined-up, data-driven approach to public service delivery. As part of a supportive and forward-thinking profession, you'll also benefit from ongoing learning and development, access to professional networks, and opportunities to grow your career in a culture that values innovation, inclusion, and continuous improvement. You will bring: The ability to drive innovation by applying advanced analytical techniques and exploring new data sources to solve complex business problems. Strong judgement in shaping evidence-based recommendations, assessing options, understanding risks, and clearly communicating impacts to inform strategic decisions. A commitment to high-quality analytical standards, embedding reproducible, auditable, and efficient practices that deliver measurable value. The ability to build effective relationships across disciplines, working with stakeholders to understand user needs and deliver timely, relevant insights using agile approaches. Confidence in leading complex discussions and managing stakeholder expectations, particularly in high-risk or time-sensitive situations. Expertise in translating complex analysis into clear, compelling outputs that influence both technical and non-technical audiences. A proactive approach to continuous improvement, staying current with developments in data science, analytics, and emerging technologies to enhance organisational capability. A collaborative mindset, contributing to the analytical community and supporting HMRC's mission through strategic, data-driven solutions. Data Analyst Training Programme If you have completed HMRC's internal Data Analyst Training Programme (DATP) or previous iterations such as the Specialist Trial Period (STP), you do not need to do it again. If not, you will be expected to complete the final assessment from the DATP which is designed to help you build confidence and capability in the core skills needed for analytical roles. If required, you'll take part in self-study, modular and work-based assessments aligned to the Profession framework, giving you regular opportunities to reflect on your progress and identify areas for development. You'll be supported throughout your journey by your manager, our dedicated learning team and business-based coaches and mentors known as Practical Training Officers (PTOs). We also encourage participants to self-assess their performance and seek support whenever needed to help them get the most from the programme. The DATP could include several multiday courses delivered in specialist training suites, and you may be asked to travel and stay for up to four days at a time. HMRC will cover travel and subsistence costs. Data Analysts in the Civil Service are part of the Government Digital and Data (GDAD) profession - a community of experts driving digital transformation across government. The essential and desirable criteria for this role are aligned with the GDAD capability framework, which you can read more about here. Essential Criteria: To be considered for this role, your application must demonstrate evidence of all the following Essential Criteria: Applying statistical and analytical tools and techniques: Expert in the application of statistical methodologies and analytical techniques to resolve highly complex business problems. Provide technical leadership, establish analytical standards and governance. Clearly engage with stakeholders to communicate findings Communicating between the technical and non-technical: Ability to clearly communicate complex analysis to a range of technical and non-technical audiences, influence senior stakeholders, and manage expectations in high-profile or sensitive contexts. Developing code for analysis: Strong experience designing and implementing robust, well-documented and reproducible coded solutions using Python, R or Base SAS, with the ability to set and promote coding standards and best practice. Delivering business impact through data: Demonstrate using data and analysis to deliver measurable business impact, shaping analytical questions and developing scalable data products to support decision-making. Webinar We'll be hosting a 30-minute webinar to give you an insight into the Principal Data Analyst role and the different teams you could join within HMRC. Join us on the following date: Wednesday 19th August - 14:00 - 14:30 Please register your interest in the session above by completing this short form: Join an HMRC Recruitment webinar - Principal Data Analyst - 472271 - Fill in form Additional Security Information This role require the successful candidates to hold or be willing to hold Security check (SC) clearance. Please note: in addition to the standard pre-employment checks for appointment into the Civil Service . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact. CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities. Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs. Job description An IT Service Manager in Borders & Trade is responsible for service management across platforms and multiple channels to ensure availability, performance and process maturity across this landscape. You will work in partnership with teams across IT service operations, HMRC partners and external Trade customers, to deliver a service seeking for operational excellence. You will be responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. Managing a fully functioning multi-sourced service support team with a customer-centric support approach. These activities will be across multiple locations, focussed on service availability and performance. You will make sure All service and support functions remain responsive to HMRC business and external traders needs. The service catalogue and wider IT service operations knowledge library is maintained. Adequate reporting and service standards are met for their specific service. All technical change is communicated and managed, with appropriate governance. That a programme of continual service improvement is put in place across the wider service delivery function. Person specification Be responsible for making sure that business relations within the organisation are managed to enable delivery of B&T services. Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams. Make sure all contractors carry out processes to ITIL standards. Liaise with all other IT service functions to make sure that services are maintained. Manage the day-to-day delivery of the product. Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed. Work with Service Owners and projects to ensure projects transition into live service is effective and timely. Essential Criteria Demonstrable experience of delivering Customer satisfaction and focussed delivery of excellent Customer Service. Proven track record of delivering strong KPI performance and managing delivery towards defined SLAs. Clear understanding of Stakeholder management and the development of strong stakeholder relationships. Good communication skills with an aptitude for dealing with users, colleagues and suppliers from both a technical and non-technical background. Understanding of IT concepts and architectures, and the principles and processes of implementing and delivering IT services. Ability to identify process optimisation opportunities and contribute to the implementation of proposed solutions. Must show an aptitude for analysing and managing problems arising from incidents in the operation of information systems. understanding the significance of service level agreements and the customer environment. Desirable Criteria Experience in budgeting, with strong spreadsheet skills to analyse financial data and produce clear, accurate reports. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to a maximum of your last 3 roles. The word limit for each role is 100 words. Please outline your key responsibilities and any significant achievements for each position. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Key Responsibilities and Essential Criteria as outlined in the Person Specification. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your Personal Statement. At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked Experience-based questions to explore in detail what you are capable of. Interviews will take place virtually via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live . click apply for full job details
Aug 26, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact. CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities. Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs. Job description An IT Service Manager in Borders & Trade is responsible for service management across platforms and multiple channels to ensure availability, performance and process maturity across this landscape. You will work in partnership with teams across IT service operations, HMRC partners and external Trade customers, to deliver a service seeking for operational excellence. You will be responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. Managing a fully functioning multi-sourced service support team with a customer-centric support approach. These activities will be across multiple locations, focussed on service availability and performance. You will make sure All service and support functions remain responsive to HMRC business and external traders needs. The service catalogue and wider IT service operations knowledge library is maintained. Adequate reporting and service standards are met for their specific service. All technical change is communicated and managed, with appropriate governance. That a programme of continual service improvement is put in place across the wider service delivery function. Person specification Be responsible for making sure that business relations within the organisation are managed to enable delivery of B&T services. Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams. Make sure all contractors carry out processes to ITIL standards. Liaise with all other IT service functions to make sure that services are maintained. Manage the day-to-day delivery of the product. Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed. Work with Service Owners and projects to ensure projects transition into live service is effective and timely. Essential Criteria Demonstrable experience of delivering Customer satisfaction and focussed delivery of excellent Customer Service. Proven track record of delivering strong KPI performance and managing delivery towards defined SLAs. Clear understanding of Stakeholder management and the development of strong stakeholder relationships. Good communication skills with an aptitude for dealing with users, colleagues and suppliers from both a technical and non-technical background. Understanding of IT concepts and architectures, and the principles and processes of implementing and delivering IT services. Ability to identify process optimisation opportunities and contribute to the implementation of proposed solutions. Must show an aptitude for analysing and managing problems arising from incidents in the operation of information systems. understanding the significance of service level agreements and the customer environment. Desirable Criteria Experience in budgeting, with strong spreadsheet skills to analyse financial data and produce clear, accurate reports. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to a maximum of your last 3 roles. The word limit for each role is 100 words. Please outline your key responsibilities and any significant achievements for each position. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Key Responsibilities and Essential Criteria as outlined in the Person Specification. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your Personal Statement. At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked Experience-based questions to explore in detail what you are capable of. Interviews will take place virtually via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is one of the largest organisations in the UK and runs one of the largest digital operations in government. With over 50 million customers at the heart of everything we do, the scale and impact of our work are vast. We embrace innovation, exploring new technologies and modern ways of working. We are building a team of outstanding and creative professionals within HMRC's Chief Engineering and Platform Office (CEPO) which is within HMRC's Chief Digital and Information Officer Group (CDIO). Our mission is to deliver new digital services using modern technology and agile methodologies, while also transforming existing services and migrating them to cloud-based platforms. This role sits within the Government Gateway (GG) Team, which supports over 130 services across 11 UK Government Departments. Government Gateway is a critical pan-government platform, and this role is central to its continued success. Job description The objective of the Service Desk is to provide a focal point for all customers, dealing with problems, questions and requests to help them get the best out of the service. The Service Desk forms the day-to-day single point of contact, between The Government Gateway, reliant parties across HMRC, other Government Departments including the upcoming introduction of One Login for Government Day to day tasks to include and not limited to: Interaction with IT operational staff and or internal/ external stakeholders. Triaging incidents, managing the related ticket until conclusion, in a timely manner. Maintaining clear communication with the requestor and operational teams throughout the process. A Service Desk Analyst monitors inbound requests for support to multiple digital government services and provides resolutions to varied and difficult technical issues. Person specification Essential Criteria As a Service Desk Analyst, you will act as an interface for other activities such as Service Level Management and the dissemination of information, in order to deliver the high quality support, critical to achieving the business goals of our customers and that of a Critical National Infrastructure service Contribute positively within a small, cohesive team in order to deliver a high-quality service to our customers Able to own an issue until a new owner has been found or the problem has been mitigated and / or resolved Able to investigate problems in systems, processes and services, with an understanding of the level of a problem (e.g. strategic, tactical, operational). Can contribute to the implementation of remedies and preventative measures. Able to identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions Maintains a high level of customer service. Has the confidence to deal with complex complaints. Desirable criteria SFiA Core Skills: Proven experience of working to Customer Service Support Level 3. Knowledge and experience of Incident Management Level 3. Ability to analyse and undertake investigative work. Basic understanding of Microsoft packages. Previous experience of Splunk/ CIP reporting systems. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford. You will be given more information about what this means at the job offer stage. Other Information Candidates would need to either hold National Security Vetting at Security Check (SC) clearance level for this vacancy or be willing to consider applying for it. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Delivering at Pace Changing and Improving Benefits Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover your Job History up to your last 3 roles (250 words per role), giving a brief summary of what you delivered and any key achievements in each role and any Qualifications you hold. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview you will be asked Behaviour-based questions to explore in detail what you are capable of. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application click apply for full job details
Aug 26, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is one of the largest organisations in the UK and runs one of the largest digital operations in government. With over 50 million customers at the heart of everything we do, the scale and impact of our work are vast. We embrace innovation, exploring new technologies and modern ways of working. We are building a team of outstanding and creative professionals within HMRC's Chief Engineering and Platform Office (CEPO) which is within HMRC's Chief Digital and Information Officer Group (CDIO). Our mission is to deliver new digital services using modern technology and agile methodologies, while also transforming existing services and migrating them to cloud-based platforms. This role sits within the Government Gateway (GG) Team, which supports over 130 services across 11 UK Government Departments. Government Gateway is a critical pan-government platform, and this role is central to its continued success. Job description The objective of the Service Desk is to provide a focal point for all customers, dealing with problems, questions and requests to help them get the best out of the service. The Service Desk forms the day-to-day single point of contact, between The Government Gateway, reliant parties across HMRC, other Government Departments including the upcoming introduction of One Login for Government Day to day tasks to include and not limited to: Interaction with IT operational staff and or internal/ external stakeholders. Triaging incidents, managing the related ticket until conclusion, in a timely manner. Maintaining clear communication with the requestor and operational teams throughout the process. A Service Desk Analyst monitors inbound requests for support to multiple digital government services and provides resolutions to varied and difficult technical issues. Person specification Essential Criteria As a Service Desk Analyst, you will act as an interface for other activities such as Service Level Management and the dissemination of information, in order to deliver the high quality support, critical to achieving the business goals of our customers and that of a Critical National Infrastructure service Contribute positively within a small, cohesive team in order to deliver a high-quality service to our customers Able to own an issue until a new owner has been found or the problem has been mitigated and / or resolved Able to investigate problems in systems, processes and services, with an understanding of the level of a problem (e.g. strategic, tactical, operational). Can contribute to the implementation of remedies and preventative measures. Able to identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions Maintains a high level of customer service. Has the confidence to deal with complex complaints. Desirable criteria SFiA Core Skills: Proven experience of working to Customer Service Support Level 3. Knowledge and experience of Incident Management Level 3. Ability to analyse and undertake investigative work. Basic understanding of Microsoft packages. Previous experience of Splunk/ CIP reporting systems. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford. You will be given more information about what this means at the job offer stage. Other Information Candidates would need to either hold National Security Vetting at Security Check (SC) clearance level for this vacancy or be willing to consider applying for it. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Delivering at Pace Changing and Improving Benefits Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover your Job History up to your last 3 roles (250 words per role), giving a brief summary of what you delivered and any key achievements in each role and any Qualifications you hold. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview you will be asked Behaviour-based questions to explore in detail what you are capable of. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application click apply for full job details
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. HMRC is faced with increasingly complex frauds committed by well-resourced and, often, digitally informed and aware criminal groups. This post sits within the CODE Digital Operations command that includes the Communications Data Unit (CDU) and the National Digital Investigation Unit (NDIU). This command recognises the importance and synergy between these two technical areas. This is an opportunity to join CODE Digital Operations during a crucial period of expansion, development of capability and impact. The National Digital Investigation Unit (NDIU) specialise in digital problem solving, drawing upon operational experience and pragmatic application of datasets, such as but not limited to Communications Data, Open Source Intelligence, vehicle telematics, ANPR data and digital forensics (handset downloads). Job description The NDIU is a team of Digital Investigators, which provide ongoing and dynamic operational advice and support to Risk Intelligence Service (RIS) and FIS case teams and wider internal 'customers' such as, the Priority Criminals Unit, Internal Investigations, Protected Persons Unit and the Operational Security network to name a few. Developing effective digital strategies is fundamental to NDIU assisting investigation teams to achieve meaningful operational outcomes. The NDIU is a national team, the role involves regular travel with overnight stays to attend training courses or work alongside colleagues, particularly within the first two years on the team. This is a fantastic opportunity to be part of a command that enhances HMRC's response to sophisticated organised crime and serious fraud. Our work is varied, rewarding and impactful, investigating the most harmful tax frauds and criminal groups. Using innovative digital approaches and techniques, you will be making decisions that will help tackle fraudsters who present the highest threat to the UK Exchequer. You will be working with like-minded people, who constantly look for opportunities to add value and share knowledge to drive investigations forward. Person specification As a Digital Investigator you will: Become proficient in the application of Digital Investigation techniques, exploiting social media, closed sources and emerging communication systems, using several bespoke third-party solutions. Consider and create bespoke digital strategies to assist and support high priority, complex and sensitive HMRC investigations. Provide advice to support proactive and reactive operations, including live deployments, to identify data acquisition and exploitation opportunities. Advice ranges from sustained dedicated support over many months to short term assistance. Provide guidance to Senior Investigation Officers/Investigators on the use of technology in investigations, using experience and knowledge to develop and progress digital strategies, in difficult or complex investigations. Gather intelligence and evidence on individuals, corporates, and organised crime groups to progress and enhance criminal investigations into attacks on our tax systems. Utilise digital investigation skills and bespoke tools to interrogate, evaluate and interpret relevant digital data sets. Identify, collate and exploit data from external and internal data sources to develop the most holistic picture of an individual. Conduct research, including internet and social networking analysis, to an evidential standard. Flexibility to travel within the role. There will be a bespoke training package depending on the previous experience of the successful candidate, which will require travel. Be part of 1 week in 4 on-call cadre. This is in line with Flexibility Payment 2. Essential Criteria A sound knowledge of Communications Data. An understanding of Digital Investigation opportunities and capabilities. An interest in current and emerging communications technologies. This role requires experience of conducting criminal investigations and a thorough working knowledge of Criminal Justice procedures. Including the following legislation and corresponding Codes of Practice: Investigatory Powers Act 2016 (IPA) Regulation of Investigatory Powers Act 2000 (RIPA) Police Act 1997 (PA) Proceeds of Crime Act 2002 (POCA) Criminal Procedures and Investigations Act 1996 (CPIA) Police and Criminal Evidence Act 1984 (PACE) Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage. Flexibility Payment This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays). In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements. Note: Payment of FP is dependent on successful completion of role specific training and you will move to Level 2 FP eligibility in stages (see the attached document for details). FP levels are reviewed annually - on a business need and personal basis - and may be subject to change. Details of the Flexibility Payment can be found in the attached document. Qualifications Please advise on your CV that you are an accredited criminal justice professional or intelligence analyst, that you can commit to any required training, and that you hold at least one of the following: - HMRC BTEC Level 3 Advanced Diploma in Enforcement (Criminal Investigation) - HMRC Accredited Counter Fraud Qualification Level 4 Diploma - University of Portsmouth Counter Fraud Professional Accreditation Board (CFPAB) Accredited Counter Fraud Specialist. - University of Northumbria CFPAB Accredited Counter Fraud Specialist. - University of Portsmouth CFPAB Accredited Counter Fraud (Intelligence) Specialist. - University of Northumbria CFPAB Accredited Counter Fraud (Intelligence) Specialist. - Accredited Counter Fraud Intelligence Specialist (ACFIS) from the Counter Fraud Professional Accreditation Board (CFPAB) in conjunction with the University of Portsmouth. Current PIP2 Status - You must hold a current and active PIP2 (Investigator) accreditation issued by a recognised UK law enforcement body (e.g. the College of Policing or NCA). If your PIP2 accreditation is inactive, it must not have lapsed more than 24 months prior to your application, and you must be able to demonstrate relevant operational experience in managing or conducting serious and complex investigations within the last two years. Successful candidates with PIP2 status, will still be required to attend and pass HMRC's core learning programme and achieve Authorised Officer status through further classroom and practical training which will involve regular travel. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Leadership Communicating and Influencing We only ask for evidence of these behaviours on your application form: Making Effective Decisions Leadership Technical skills We'll assess you against these technical skills during the selection process: You will be asked to prepare and deliver a 10-15 minute presentation on a recent example/case study of a digitally focussed investigation you carried out. This should highlight some of the challenges and techniques you used to reach the objectives. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme . click apply for full job details
Aug 26, 2026
Full time
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. HMRC is faced with increasingly complex frauds committed by well-resourced and, often, digitally informed and aware criminal groups. This post sits within the CODE Digital Operations command that includes the Communications Data Unit (CDU) and the National Digital Investigation Unit (NDIU). This command recognises the importance and synergy between these two technical areas. This is an opportunity to join CODE Digital Operations during a crucial period of expansion, development of capability and impact. The National Digital Investigation Unit (NDIU) specialise in digital problem solving, drawing upon operational experience and pragmatic application of datasets, such as but not limited to Communications Data, Open Source Intelligence, vehicle telematics, ANPR data and digital forensics (handset downloads). Job description The NDIU is a team of Digital Investigators, which provide ongoing and dynamic operational advice and support to Risk Intelligence Service (RIS) and FIS case teams and wider internal 'customers' such as, the Priority Criminals Unit, Internal Investigations, Protected Persons Unit and the Operational Security network to name a few. Developing effective digital strategies is fundamental to NDIU assisting investigation teams to achieve meaningful operational outcomes. The NDIU is a national team, the role involves regular travel with overnight stays to attend training courses or work alongside colleagues, particularly within the first two years on the team. This is a fantastic opportunity to be part of a command that enhances HMRC's response to sophisticated organised crime and serious fraud. Our work is varied, rewarding and impactful, investigating the most harmful tax frauds and criminal groups. Using innovative digital approaches and techniques, you will be making decisions that will help tackle fraudsters who present the highest threat to the UK Exchequer. You will be working with like-minded people, who constantly look for opportunities to add value and share knowledge to drive investigations forward. Person specification As a Digital Investigator you will: Become proficient in the application of Digital Investigation techniques, exploiting social media, closed sources and emerging communication systems, using several bespoke third-party solutions. Consider and create bespoke digital strategies to assist and support high priority, complex and sensitive HMRC investigations. Provide advice to support proactive and reactive operations, including live deployments, to identify data acquisition and exploitation opportunities. Advice ranges from sustained dedicated support over many months to short term assistance. Provide guidance to Senior Investigation Officers/Investigators on the use of technology in investigations, using experience and knowledge to develop and progress digital strategies, in difficult or complex investigations. Gather intelligence and evidence on individuals, corporates, and organised crime groups to progress and enhance criminal investigations into attacks on our tax systems. Utilise digital investigation skills and bespoke tools to interrogate, evaluate and interpret relevant digital data sets. Identify, collate and exploit data from external and internal data sources to develop the most holistic picture of an individual. Conduct research, including internet and social networking analysis, to an evidential standard. Flexibility to travel within the role. There will be a bespoke training package depending on the previous experience of the successful candidate, which will require travel. Be part of 1 week in 4 on-call cadre. This is in line with Flexibility Payment 2. Essential Criteria A sound knowledge of Communications Data. An understanding of Digital Investigation opportunities and capabilities. An interest in current and emerging communications technologies. This role requires experience of conducting criminal investigations and a thorough working knowledge of Criminal Justice procedures. Including the following legislation and corresponding Codes of Practice: Investigatory Powers Act 2016 (IPA) Regulation of Investigatory Powers Act 2000 (RIPA) Police Act 1997 (PA) Proceeds of Crime Act 2002 (POCA) Criminal Procedures and Investigations Act 1996 (CPIA) Police and Criminal Evidence Act 1984 (PACE) Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage. Flexibility Payment This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays). In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements. Note: Payment of FP is dependent on successful completion of role specific training and you will move to Level 2 FP eligibility in stages (see the attached document for details). FP levels are reviewed annually - on a business need and personal basis - and may be subject to change. Details of the Flexibility Payment can be found in the attached document. Qualifications Please advise on your CV that you are an accredited criminal justice professional or intelligence analyst, that you can commit to any required training, and that you hold at least one of the following: - HMRC BTEC Level 3 Advanced Diploma in Enforcement (Criminal Investigation) - HMRC Accredited Counter Fraud Qualification Level 4 Diploma - University of Portsmouth Counter Fraud Professional Accreditation Board (CFPAB) Accredited Counter Fraud Specialist. - University of Northumbria CFPAB Accredited Counter Fraud Specialist. - University of Portsmouth CFPAB Accredited Counter Fraud (Intelligence) Specialist. - University of Northumbria CFPAB Accredited Counter Fraud (Intelligence) Specialist. - Accredited Counter Fraud Intelligence Specialist (ACFIS) from the Counter Fraud Professional Accreditation Board (CFPAB) in conjunction with the University of Portsmouth. Current PIP2 Status - You must hold a current and active PIP2 (Investigator) accreditation issued by a recognised UK law enforcement body (e.g. the College of Policing or NCA). If your PIP2 accreditation is inactive, it must not have lapsed more than 24 months prior to your application, and you must be able to demonstrate relevant operational experience in managing or conducting serious and complex investigations within the last two years. Successful candidates with PIP2 status, will still be required to attend and pass HMRC's core learning programme and achieve Authorised Officer status through further classroom and practical training which will involve regular travel. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Leadership Communicating and Influencing We only ask for evidence of these behaviours on your application form: Making Effective Decisions Leadership Technical skills We'll assess you against these technical skills during the selection process: You will be asked to prepare and deliver a 10-15 minute presentation on a recent example/case study of a digitally focussed investigation you carried out. This should highlight some of the challenges and techniques you used to reach the objectives. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel (opens in a new window to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work, allowing HMRC to focus its resources where they can deliver the greatest impact. CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities. Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs. Job description As Head of IT Service Management, you will be responsible for setting the strategic direction, operational leadership and continuous improvement of a portfolio of business-critical testing, assurance, analytics and stakeholder services that support the delivery of major digital services. You will lead the delivery of External Test Services, providing oversight of testing environments, assurance activities, analytics and insight capabilities, governance, communications and stakeholder engagement functions. The role is accountable for ensuring service performance, operational resilience, release readiness, risk management and the effective delivery of services that support internal and external users. You will lead and develop a multidisciplinary team, providing leadership, people management and strategic direction across multiple service areas. Working closely with senior stakeholders, suppliers and technical teams, you will ensure services remain stable, secure and responsive to evolving business needs while driving continuous improvement and operational excellence. The role requires strong technical and operational understanding, including experience of API-based services, service monitoring and analytics platforms, performance reporting, incident management, service assurance and risk-based decision making. You will use data and insights to inform service improvements, support strategic planning and ensure services continue to meet organisational objectives. As a senior leader, you will be responsible for balancing operational priorities, managing service risks, overseeing resource allocation and ensuring the successful delivery of complex work across multiple business-critical services. Person specification We are seeking an experienced operational leader with a strong blend of service management, technical understanding, people leadership, and stakeholder engagement skills. The successful candidate will have a proven track record of leading business-critical digital services within a complex environment, balancing strategic leadership with day-to-day operational delivery. You will be capable of leading multidisciplinary teams, driving service performance, managing operational risk, and ensuring the effective delivery of high-quality services. You will be comfortable working with technical specialists, interpreting service data and insights, and making informed decisions that support service stability and continuous improvement. The ideal candidate will possess excellent communication and influencing skills, with the ability to build strong relationships across technical teams, suppliers, business stakeholders, and external partners. Above all, you will be a resilient and proactive leader, able to manage competing priorities while developing people, improving services, and delivering positive outcomes for customers and the organisation. Key Accountabilities Lead and manage the delivery of External Test Services, ensuring services are stable, resilient, and aligned to business and customer needs. Provide leadership and line management for a multidisciplinary team, driving performance, capability development, and employee engagement. Maintain operational oversight of testing, assurance, analytics, reporting, governance, communications, and guidance services. Ensure effective service performance management through the use of data, monitoring, reporting, and operational insight to support informed decision-making. Manage operational risks, incidents, escalations, and service issues, ensuring appropriate mitigation and resolution activities are in place. Build and maintain strong relationships with internal and external stakeholders, suppliers, and delivery partners to support service delivery and organisational objectives. Oversee service assurance, release readiness, and governance activities to ensure services remain reliable, compliant, and fit for purpose. Drive continuous improvement initiatives to enhance service quality, efficiency, resilience, and customer experience. Provide strategic and operational advice to senior leaders, using service data, performance metrics, and operational insight to support decision-making. Ensure effective resource planning and prioritisation across the service portfolio, balancing operational demands, business priorities, and future service requirements. Promote a culture of continuous learning, collaboration, innovation, and accountability across the team. Act as the senior operational lead for the service area, representing the function at governance forums, stakeholder engagements, and leadership discussions. Essential Criteria Significant experience managing technical testing, assurance or pre-production services that support the delivery of complex digital platforms. Strong technical understanding of APIs, service integrations and operational service management. Experience using monitoring and analytics tools (e.g. Kibana/Elastic, Power BI) to drive service performance, incident management and data-led decision making. Demonstrable leadership and people management experience, including developing teams and delivering through others. Strong stakeholder management skills, with the ability to influence and collaborate across technical teams, suppliers, business stakeholders and external partners. Proven track record of managing operational risk, service assurance and continuous improvement to deliver resilient, high-performing services. Desirable Criteria Experience delivering operational efficiencies through automation, analytics, or process improvement. Relevant professional qualifications (e.g. ITIL, Agile, Service Management, Project Management, or Leadership qualifications). Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know . click apply for full job details
Aug 26, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel (opens in a new window to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work, allowing HMRC to focus its resources where they can deliver the greatest impact. CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities. Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs. Job description As Head of IT Service Management, you will be responsible for setting the strategic direction, operational leadership and continuous improvement of a portfolio of business-critical testing, assurance, analytics and stakeholder services that support the delivery of major digital services. You will lead the delivery of External Test Services, providing oversight of testing environments, assurance activities, analytics and insight capabilities, governance, communications and stakeholder engagement functions. The role is accountable for ensuring service performance, operational resilience, release readiness, risk management and the effective delivery of services that support internal and external users. You will lead and develop a multidisciplinary team, providing leadership, people management and strategic direction across multiple service areas. Working closely with senior stakeholders, suppliers and technical teams, you will ensure services remain stable, secure and responsive to evolving business needs while driving continuous improvement and operational excellence. The role requires strong technical and operational understanding, including experience of API-based services, service monitoring and analytics platforms, performance reporting, incident management, service assurance and risk-based decision making. You will use data and insights to inform service improvements, support strategic planning and ensure services continue to meet organisational objectives. As a senior leader, you will be responsible for balancing operational priorities, managing service risks, overseeing resource allocation and ensuring the successful delivery of complex work across multiple business-critical services. Person specification We are seeking an experienced operational leader with a strong blend of service management, technical understanding, people leadership, and stakeholder engagement skills. The successful candidate will have a proven track record of leading business-critical digital services within a complex environment, balancing strategic leadership with day-to-day operational delivery. You will be capable of leading multidisciplinary teams, driving service performance, managing operational risk, and ensuring the effective delivery of high-quality services. You will be comfortable working with technical specialists, interpreting service data and insights, and making informed decisions that support service stability and continuous improvement. The ideal candidate will possess excellent communication and influencing skills, with the ability to build strong relationships across technical teams, suppliers, business stakeholders, and external partners. Above all, you will be a resilient and proactive leader, able to manage competing priorities while developing people, improving services, and delivering positive outcomes for customers and the organisation. Key Accountabilities Lead and manage the delivery of External Test Services, ensuring services are stable, resilient, and aligned to business and customer needs. Provide leadership and line management for a multidisciplinary team, driving performance, capability development, and employee engagement. Maintain operational oversight of testing, assurance, analytics, reporting, governance, communications, and guidance services. Ensure effective service performance management through the use of data, monitoring, reporting, and operational insight to support informed decision-making. Manage operational risks, incidents, escalations, and service issues, ensuring appropriate mitigation and resolution activities are in place. Build and maintain strong relationships with internal and external stakeholders, suppliers, and delivery partners to support service delivery and organisational objectives. Oversee service assurance, release readiness, and governance activities to ensure services remain reliable, compliant, and fit for purpose. Drive continuous improvement initiatives to enhance service quality, efficiency, resilience, and customer experience. Provide strategic and operational advice to senior leaders, using service data, performance metrics, and operational insight to support decision-making. Ensure effective resource planning and prioritisation across the service portfolio, balancing operational demands, business priorities, and future service requirements. Promote a culture of continuous learning, collaboration, innovation, and accountability across the team. Act as the senior operational lead for the service area, representing the function at governance forums, stakeholder engagements, and leadership discussions. Essential Criteria Significant experience managing technical testing, assurance or pre-production services that support the delivery of complex digital platforms. Strong technical understanding of APIs, service integrations and operational service management. Experience using monitoring and analytics tools (e.g. Kibana/Elastic, Power BI) to drive service performance, incident management and data-led decision making. Demonstrable leadership and people management experience, including developing teams and delivering through others. Strong stakeholder management skills, with the ability to influence and collaborate across technical teams, suppliers, business stakeholders and external partners. Proven track record of managing operational risk, service assurance and continuous improvement to deliver resilient, high-performing services. Desirable Criteria Experience delivering operational efficiencies through automation, analytics, or process improvement. Relevant professional qualifications (e.g. ITIL, Agile, Service Management, Project Management, or Leadership qualifications). Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know . click apply for full job details
Centre for ADHD & Autism Support
Pinner, Middlesex
The Centre for ADHD and Autism Support (CAAS) is looking for a passionate, proactive and relationship-focused Fundraising Officer to help grow our income and expand our impact across North West London. Every year, CAAS supports hundreds of ADHD and autistic children, young people, adults and their families through information, advice, support services, training and community programmes. As demand for our services continues to grow, we are seeking a talented fundraiser who can help us build strong supporter relationships, develop new income streams, and ensure our vital work reaches even more people. If you are an experienced fundraiser who enjoys building connections, creating opportunities and making a real difference in your community, we'd love to hear from you. Location: Eastcote, HA4 9XA (with some potential for home working) Salary: £30,000 FTE (£17,015 pro rata, inclusive of holiday allowance) Hours: 23 hours per week during term time (38 weeks) plus 7 hours per week for 6 weeks during school holidays Reports to: Fundraising & Communications Manager About the Role Working closely with the Fundraising & Communications Manager and CEO, you will play a key role in developing and delivering fundraising activities that generate sustainable income and increase awareness of CAAS. This varied and rewarding role will include: Developing and delivering community fundraising initiatives and events Recruiting and supporting individual and community fundraisers Building relationships with donors, schools, community groups and corporate partners Researching and developing new fundraising opportunities Supporting trust and grant applications Helping to grow digital and social media fundraising campaigns Maintaining fundraising records and supporter data using our CRM Representing CAAS at events, presentations and community engagements You will also act as an ambassador for the charity, delivering excellent supporter care and helping donors understand the impact of their contributions. About You We're looking for someone who brings enthusiasm, initiative and a proven ability to generate income through fundraising activities. You will have: Essential Experience in a fundraising role, ideally within the charity or not-for-profit sector A successful track record in community fundraising, events, individual giving or related income generation Experience building relationships with donors, supporters, community groups or corporate partners Strong communication and presentation skills Excellent written skills, including experience preparing funding applications or fundraising materials Experience using a CRM or database to manage supporter information Strong organisational skills and the ability to manage competing priorities A positive, professional and collaborative approach Desirable Experience supporting fundraising volunteers or volunteer groups Corporate fundraising experience Experience contributing to larger trust and foundation applications Knowledge of digital fundraising and social media campaigns A fundraising qualification or equivalent experience Full UK driving licence You do not need previous experience of working with ADHD or autistic people. Full training will be provided. What matters most is that you share our commitment to inclusion, diversity and improving the lives of neurodivergent people and their families. Why Join CAAS? Make a genuine difference to local families and communities Join a passionate and supportive team Flexible working arrangements available Opportunity to develop your fundraising career across multiple income streams Training and professional development opportunities Be part of a respected charity with a growing impact across North West London Our Commitment to Equality, Diversity and Inclusion CAAS values diversity and welcomes applications from people of all backgrounds. We particularly encourage applications from people from Black, Asian and ethnic minority communities, disabled people, and LGBTQ+ candidates. We are committed to flexible working and will consider options including term-time working, compressed hours, annualised hours and job-share arrangements where appropriate. Safeguarding CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The successful candidate will be required to provide satisfactory references, complete pre-employment checks and undertake an Enhanced DBS check. Apply Now Join us and help create neurodiverse-aware communities where ADHD and autistic people can thrive. If you're looking for a supportive, inclusive workplace, we'd be delighted to receive your application, along with a short covering note. Please note If you haven't heard from us within two weeks of the closing date, please assume that you have not been shortlisted for interview. Due to the volume of applications we receive, we are unfortunately unable to respond to everyone individually. Thank you for considering a role with us - we genuinely value your interest and hope you will consider applying for future opportunities.
Aug 26, 2026
Full time
The Centre for ADHD and Autism Support (CAAS) is looking for a passionate, proactive and relationship-focused Fundraising Officer to help grow our income and expand our impact across North West London. Every year, CAAS supports hundreds of ADHD and autistic children, young people, adults and their families through information, advice, support services, training and community programmes. As demand for our services continues to grow, we are seeking a talented fundraiser who can help us build strong supporter relationships, develop new income streams, and ensure our vital work reaches even more people. If you are an experienced fundraiser who enjoys building connections, creating opportunities and making a real difference in your community, we'd love to hear from you. Location: Eastcote, HA4 9XA (with some potential for home working) Salary: £30,000 FTE (£17,015 pro rata, inclusive of holiday allowance) Hours: 23 hours per week during term time (38 weeks) plus 7 hours per week for 6 weeks during school holidays Reports to: Fundraising & Communications Manager About the Role Working closely with the Fundraising & Communications Manager and CEO, you will play a key role in developing and delivering fundraising activities that generate sustainable income and increase awareness of CAAS. This varied and rewarding role will include: Developing and delivering community fundraising initiatives and events Recruiting and supporting individual and community fundraisers Building relationships with donors, schools, community groups and corporate partners Researching and developing new fundraising opportunities Supporting trust and grant applications Helping to grow digital and social media fundraising campaigns Maintaining fundraising records and supporter data using our CRM Representing CAAS at events, presentations and community engagements You will also act as an ambassador for the charity, delivering excellent supporter care and helping donors understand the impact of their contributions. About You We're looking for someone who brings enthusiasm, initiative and a proven ability to generate income through fundraising activities. You will have: Essential Experience in a fundraising role, ideally within the charity or not-for-profit sector A successful track record in community fundraising, events, individual giving or related income generation Experience building relationships with donors, supporters, community groups or corporate partners Strong communication and presentation skills Excellent written skills, including experience preparing funding applications or fundraising materials Experience using a CRM or database to manage supporter information Strong organisational skills and the ability to manage competing priorities A positive, professional and collaborative approach Desirable Experience supporting fundraising volunteers or volunteer groups Corporate fundraising experience Experience contributing to larger trust and foundation applications Knowledge of digital fundraising and social media campaigns A fundraising qualification or equivalent experience Full UK driving licence You do not need previous experience of working with ADHD or autistic people. Full training will be provided. What matters most is that you share our commitment to inclusion, diversity and improving the lives of neurodivergent people and their families. Why Join CAAS? Make a genuine difference to local families and communities Join a passionate and supportive team Flexible working arrangements available Opportunity to develop your fundraising career across multiple income streams Training and professional development opportunities Be part of a respected charity with a growing impact across North West London Our Commitment to Equality, Diversity and Inclusion CAAS values diversity and welcomes applications from people of all backgrounds. We particularly encourage applications from people from Black, Asian and ethnic minority communities, disabled people, and LGBTQ+ candidates. We are committed to flexible working and will consider options including term-time working, compressed hours, annualised hours and job-share arrangements where appropriate. Safeguarding CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The successful candidate will be required to provide satisfactory references, complete pre-employment checks and undertake an Enhanced DBS check. Apply Now Join us and help create neurodiverse-aware communities where ADHD and autistic people can thrive. If you're looking for a supportive, inclusive workplace, we'd be delighted to receive your application, along with a short covering note. Please note If you haven't heard from us within two weeks of the closing date, please assume that you have not been shortlisted for interview. Due to the volume of applications we receive, we are unfortunately unable to respond to everyone individually. Thank you for considering a role with us - we genuinely value your interest and hope you will consider applying for future opportunities.
Project Officer Location: Lisburn Hours: Full-time Salary: £20.22 per hour Contract: Temporary 6 months with possibility of extension About the Role: MPA Recruitment, on behalf of our client, is recruiting a Project Officer to support the delivery of the organisation's Digital, Data and Technology (DDaT) Strategy. This is an exciting opportunity to contribute to high-profile digital transformation projects by supporting project planning, stakeholder engagement, governance and implementation. Working closely with the Project Lead, you'll help ensure projects are delivered on time, within budget and to the highest standards. Key Responsibilities: Project Planning & Delivery Support the planning, coordination and delivery of digital transformation projects. Assist with project documentation, specifications, data migration and user acceptance testing (UAT). Maintain project plans, action logs, risk registers and change documentation. Monitor project progress and contribute to the successful delivery of project milestones. Stakeholder Engagement & Communication Build and maintain effective relationships with internal teams, suppliers and external stakeholders. Coordinate project communications and provide regular updates on project progress. Support workshops, meetings and training sessions for project stakeholders. Governance & Project Support Assist with governance meetings, reporting and project documentation. Support risk, issue and change management activities. Ensure project records are maintained in line with GDPR and organisational policies. Contribute to business cases and project assurance activities where required. Financial & General Support Assist with project budget monitoring and financial reporting. Prepare meeting agendas, take minutes and follow up on agreed actions. Support continuous improvement initiatives and undertake additional project duties as required. What We're Looking For: Essential Criteria Level 6 qualification (Degree or equivalent) in Business Management, Project Management, IT or a related discipline and at least 1 year's experience supporting or coordinating Digital/IT projects; OR Level 5 qualification (HND or equivalent) in a relevant discipline and at least 2 years' experience supporting or coordinating Digital/IT projects. Excellent planning, organisational and time management skills. Strong communication and stakeholder engagement skills. Proficient in Microsoft Office, including Word, Excel, PowerPoint and Outlook. Ability to work under pressure and manage competing priorities. Full UK/EU driving licence or access to suitable transport. What we Can Offer You: Weekly pay Holiday pay Ongoing support from dedicated recruitment consultants Opportunity to work on large-scale digital transformation projects Gain valuable experience within a leading public sector organisation Why Apply: Play a key role in delivering innovative digital projects. Develop your project management and stakeholder engagement skills. Work alongside experienced project professionals in a collaborative environment. Contribute to projects that improve frontline services across Northern Ireland. How to Apply: To apply, send your CV to or contact for more information. MPA Recruitment is an equal opportunities employer.
Aug 26, 2026
Full time
Project Officer Location: Lisburn Hours: Full-time Salary: £20.22 per hour Contract: Temporary 6 months with possibility of extension About the Role: MPA Recruitment, on behalf of our client, is recruiting a Project Officer to support the delivery of the organisation's Digital, Data and Technology (DDaT) Strategy. This is an exciting opportunity to contribute to high-profile digital transformation projects by supporting project planning, stakeholder engagement, governance and implementation. Working closely with the Project Lead, you'll help ensure projects are delivered on time, within budget and to the highest standards. Key Responsibilities: Project Planning & Delivery Support the planning, coordination and delivery of digital transformation projects. Assist with project documentation, specifications, data migration and user acceptance testing (UAT). Maintain project plans, action logs, risk registers and change documentation. Monitor project progress and contribute to the successful delivery of project milestones. Stakeholder Engagement & Communication Build and maintain effective relationships with internal teams, suppliers and external stakeholders. Coordinate project communications and provide regular updates on project progress. Support workshops, meetings and training sessions for project stakeholders. Governance & Project Support Assist with governance meetings, reporting and project documentation. Support risk, issue and change management activities. Ensure project records are maintained in line with GDPR and organisational policies. Contribute to business cases and project assurance activities where required. Financial & General Support Assist with project budget monitoring and financial reporting. Prepare meeting agendas, take minutes and follow up on agreed actions. Support continuous improvement initiatives and undertake additional project duties as required. What We're Looking For: Essential Criteria Level 6 qualification (Degree or equivalent) in Business Management, Project Management, IT or a related discipline and at least 1 year's experience supporting or coordinating Digital/IT projects; OR Level 5 qualification (HND or equivalent) in a relevant discipline and at least 2 years' experience supporting or coordinating Digital/IT projects. Excellent planning, organisational and time management skills. Strong communication and stakeholder engagement skills. Proficient in Microsoft Office, including Word, Excel, PowerPoint and Outlook. Ability to work under pressure and manage competing priorities. Full UK/EU driving licence or access to suitable transport. What we Can Offer You: Weekly pay Holiday pay Ongoing support from dedicated recruitment consultants Opportunity to work on large-scale digital transformation projects Gain valuable experience within a leading public sector organisation Why Apply: Play a key role in delivering innovative digital projects. Develop your project management and stakeholder engagement skills. Work alongside experienced project professionals in a collaborative environment. Contribute to projects that improve frontline services across Northern Ireland. How to Apply: To apply, send your CV to or contact for more information. MPA Recruitment is an equal opportunities employer.
Membership & Programmes Officer The Political Studies Association (PSA) exists to develop and promote the study and teaching of politics and related disciplines. Founded in 1950, we are the leading association in our field in the United Kingdom, with an international membership that includes academics in political science, theorists and practitioners, policymakers, researchers, and students in higher education, as well as members from the school community. Contract Fixed Term, 12 months' maternity cover with scope for extension Salary £32,000 Hours 37.5 (Monday - Friday) Reports to Membership, Events and Programmes Manager Location PSA offices in Camden, London. The PSA works on a hybrid basis and supports remote working; post-holders are normally required in the office one day a week (on Wednesdays). Job purpose The PSA is a membership body with over 1000 members. The Membership & Programmes Officer is a key and multi-faceted role within in a small but dynamic team. You will be responsibe for overseeing all aspects of the PSA membership. This will include communicating with current and prospective members, encouraging them to take up the full range of membership benefits and to participate in association activities so that they enjoy a high-quality member experience. Your role includes three core areas outlined below. These are three distinct but interlinked areas of responsibility which will involve working with/alongside other members of the team, and which will be guided by the direction of the Membership, Events & Programmes Manager. Main responsibilities Membership 1. The principal contact for all membership services As principal membership officer, you will be responsible for dealing with current and prospective members: managing membership registrations, renewals, queries re payments and general membership enquiries. This will include responding to communications from members and non-members within 48 hours of receipt You will be responsible for updating and managing the membership database (Oomi); producing membership data, and troubleshooting any joining/renewing issues for members You will be responsible for ensuring a successful member journey throughout sign-up, engagement, and renewals. Understanding, and reviewing, the member journey across our different platforms to ensure a smooth and consistent process is achieved You will be responsible for creating and sending the monthly membership e-newsletter (using our mailing platform, Brevo) You will be responsible for collating and reconciling membership data, including data cleansing and other tasks as advised by the Head of Membership, Events & Communications or the Head of Operations & Finance You will work closely with the PSA Finance Officer to ensure all processes for receiving membership subscriptions are effective and accurate, including online membership payments by credit card and Direct Debits Working closely with other members of the team to ensure that members understand and receive their member benefits, and to support and implement any membership changes/developments that may be agreed by the Executive Committee Specialist Groups and Networks 2. To support our specialist groups and member networks The PSA currently has 48 unique specialist groups that represent key subject/policy areas within political studies. The PSA also has two member networks dedicated to Early Career academics and those engaged in Teaching and Learning. As Membership & Programmes Officer you will be the primary contact for specialist groups, and will be responsible for: Managing the specialist groups inbox and ensuring queries are responded to in a timely manner, and consulting with colleagues on queries/actions where necessary Supporting specialist groups with their PSA website pages and access to their CRM database portal, in line with the guidelines provided, and creating/updating guidelines where necessary. Supporting the creation of new specialist groups, briefing group convenors ensuring they have the guidance and support needed to fulfil their role Supporting the Teaching and Learning, and Early Career networks by assisting with network communications, newsletters and network data where/when necessary. The networks are overseen by the Membership, Events & Programmes Manager PSA Programmes 3. To support PSA annual programmes which include the PSA annual international conference, PSA prizes and other member-orientated activities throughout the year. Each year the PSA awards a number of prestigous prizes to PSA members by way of recognising and rewarding excellence and impact across Political Studies. You will be responsible for supporting the Membership, Events & Programmes Manager with delivery of the PSA's prizes, including collating submissions and and producing prize winners' certificates You may be asked to support other longstanding PSA programme initiatives such as the House of Commons Internship opportunity, Teachers CPD event at Parliament and the PSA Student Blogs competition Supporting other programmes to develop membership benefits and growth, such as schools/teachers innitiatives as/when required The PSA Annual Conference The PSA organises and delivers a large scale international academic conference, which usually attracts 800 - 1000 delegates. The next annual conference will be taking place at the University of Hull from 22 - 24 March 2027. Because of the scale of this event, and the size of the team, all members are expected to be involved in aspects of confrence planning and delivery, including attending the event itself. Specific tasks regarding the PSA Annual Conference may include, but are not limited to: Supporting the annual conference, which can include: responding to delegate enquiries, sharing information with delegates, reconciling accepted presenters and registrations, assisting with exhibitor communications, producing relevant data, assisting with venue planning and logistics and playing a key role within the team on-site for the three day conference Supporting colleagues with communications to specialist groups regarding their role at annual conference, particularly around their proposed AGMs Overseeing delegate badges - collating data and liaising with suppliers and courriers. Supporting conference registration and checking registration data, particularly in relation to membersip discounts Assisting with the production of online conference information and the delegate guide Other duties and responsibilities: • The above role description is not exclusive or exhaustive, and the post-holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All members of staff are required to be professional, co-operative and flexible in line with the needs of the post and the organisation • On occasion, this may entail supporting colleagues in work areas outside of this job description • These duties are subject to change from time to time as determined by business priorities. If duties and responsibilities change significantly, the job description may be reviewed and amended in consultation with the post-holder. • The post-holder is expected to provide general support in running the PSA office • Compliance with PSA policy, including absence, appraisal, health & safety, and GDPR Structure: there are seven members of staff under the leadership of the CEO. This post sits under the Head of Membership, Events & Communications and is line managed by the Membership, Events & Programmes Manager. The PSA's office is in Camden, London. Whilst Team members predominantly work from home, they are expected to work in the office one day a week (usually Wednesday). Additional information: there is some requirement to work outside normal office hours on occasion to attend various PSA events and to travel within the UK. Terms of Employment 1. The starting salary will be £32,000. 2. 37.5 hour working week (normally 9:30 - 5:30 (including 30-minute unpaid lunch break); willingness to work occasional evenings and weekends with no overtime payments but the flexibility to claim time off in lieu. 3. 25 days annual leave, plus bank holidays. 4. Employer contribution to pension (10% for employee contribution of 5% of salary) following probation. By applying for this role you are confirming that you have the right to work in the UK; proof of which will be required before a final offer is made. Use of AI in applications We appreciate that each candidate who applies for this role will have a range of expertise they can offer, and we are keen to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can be a helpful and be used as an assessiblity tool. However, you must ensure the information presented in your application accurately reflects your experience and how it relates to the job description. Interview Interviews will be held via Teams during week commencing 5 October 2026. If there are any dates you cannot attend, please let us know in your application.
Aug 26, 2026
Full time
Membership & Programmes Officer The Political Studies Association (PSA) exists to develop and promote the study and teaching of politics and related disciplines. Founded in 1950, we are the leading association in our field in the United Kingdom, with an international membership that includes academics in political science, theorists and practitioners, policymakers, researchers, and students in higher education, as well as members from the school community. Contract Fixed Term, 12 months' maternity cover with scope for extension Salary £32,000 Hours 37.5 (Monday - Friday) Reports to Membership, Events and Programmes Manager Location PSA offices in Camden, London. The PSA works on a hybrid basis and supports remote working; post-holders are normally required in the office one day a week (on Wednesdays). Job purpose The PSA is a membership body with over 1000 members. The Membership & Programmes Officer is a key and multi-faceted role within in a small but dynamic team. You will be responsibe for overseeing all aspects of the PSA membership. This will include communicating with current and prospective members, encouraging them to take up the full range of membership benefits and to participate in association activities so that they enjoy a high-quality member experience. Your role includes three core areas outlined below. These are three distinct but interlinked areas of responsibility which will involve working with/alongside other members of the team, and which will be guided by the direction of the Membership, Events & Programmes Manager. Main responsibilities Membership 1. The principal contact for all membership services As principal membership officer, you will be responsible for dealing with current and prospective members: managing membership registrations, renewals, queries re payments and general membership enquiries. This will include responding to communications from members and non-members within 48 hours of receipt You will be responsible for updating and managing the membership database (Oomi); producing membership data, and troubleshooting any joining/renewing issues for members You will be responsible for ensuring a successful member journey throughout sign-up, engagement, and renewals. Understanding, and reviewing, the member journey across our different platforms to ensure a smooth and consistent process is achieved You will be responsible for creating and sending the monthly membership e-newsletter (using our mailing platform, Brevo) You will be responsible for collating and reconciling membership data, including data cleansing and other tasks as advised by the Head of Membership, Events & Communications or the Head of Operations & Finance You will work closely with the PSA Finance Officer to ensure all processes for receiving membership subscriptions are effective and accurate, including online membership payments by credit card and Direct Debits Working closely with other members of the team to ensure that members understand and receive their member benefits, and to support and implement any membership changes/developments that may be agreed by the Executive Committee Specialist Groups and Networks 2. To support our specialist groups and member networks The PSA currently has 48 unique specialist groups that represent key subject/policy areas within political studies. The PSA also has two member networks dedicated to Early Career academics and those engaged in Teaching and Learning. As Membership & Programmes Officer you will be the primary contact for specialist groups, and will be responsible for: Managing the specialist groups inbox and ensuring queries are responded to in a timely manner, and consulting with colleagues on queries/actions where necessary Supporting specialist groups with their PSA website pages and access to their CRM database portal, in line with the guidelines provided, and creating/updating guidelines where necessary. Supporting the creation of new specialist groups, briefing group convenors ensuring they have the guidance and support needed to fulfil their role Supporting the Teaching and Learning, and Early Career networks by assisting with network communications, newsletters and network data where/when necessary. The networks are overseen by the Membership, Events & Programmes Manager PSA Programmes 3. To support PSA annual programmes which include the PSA annual international conference, PSA prizes and other member-orientated activities throughout the year. Each year the PSA awards a number of prestigous prizes to PSA members by way of recognising and rewarding excellence and impact across Political Studies. You will be responsible for supporting the Membership, Events & Programmes Manager with delivery of the PSA's prizes, including collating submissions and and producing prize winners' certificates You may be asked to support other longstanding PSA programme initiatives such as the House of Commons Internship opportunity, Teachers CPD event at Parliament and the PSA Student Blogs competition Supporting other programmes to develop membership benefits and growth, such as schools/teachers innitiatives as/when required The PSA Annual Conference The PSA organises and delivers a large scale international academic conference, which usually attracts 800 - 1000 delegates. The next annual conference will be taking place at the University of Hull from 22 - 24 March 2027. Because of the scale of this event, and the size of the team, all members are expected to be involved in aspects of confrence planning and delivery, including attending the event itself. Specific tasks regarding the PSA Annual Conference may include, but are not limited to: Supporting the annual conference, which can include: responding to delegate enquiries, sharing information with delegates, reconciling accepted presenters and registrations, assisting with exhibitor communications, producing relevant data, assisting with venue planning and logistics and playing a key role within the team on-site for the three day conference Supporting colleagues with communications to specialist groups regarding their role at annual conference, particularly around their proposed AGMs Overseeing delegate badges - collating data and liaising with suppliers and courriers. Supporting conference registration and checking registration data, particularly in relation to membersip discounts Assisting with the production of online conference information and the delegate guide Other duties and responsibilities: • The above role description is not exclusive or exhaustive, and the post-holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All members of staff are required to be professional, co-operative and flexible in line with the needs of the post and the organisation • On occasion, this may entail supporting colleagues in work areas outside of this job description • These duties are subject to change from time to time as determined by business priorities. If duties and responsibilities change significantly, the job description may be reviewed and amended in consultation with the post-holder. • The post-holder is expected to provide general support in running the PSA office • Compliance with PSA policy, including absence, appraisal, health & safety, and GDPR Structure: there are seven members of staff under the leadership of the CEO. This post sits under the Head of Membership, Events & Communications and is line managed by the Membership, Events & Programmes Manager. The PSA's office is in Camden, London. Whilst Team members predominantly work from home, they are expected to work in the office one day a week (usually Wednesday). Additional information: there is some requirement to work outside normal office hours on occasion to attend various PSA events and to travel within the UK. Terms of Employment 1. The starting salary will be £32,000. 2. 37.5 hour working week (normally 9:30 - 5:30 (including 30-minute unpaid lunch break); willingness to work occasional evenings and weekends with no overtime payments but the flexibility to claim time off in lieu. 3. 25 days annual leave, plus bank holidays. 4. Employer contribution to pension (10% for employee contribution of 5% of salary) following probation. By applying for this role you are confirming that you have the right to work in the UK; proof of which will be required before a final offer is made. Use of AI in applications We appreciate that each candidate who applies for this role will have a range of expertise they can offer, and we are keen to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can be a helpful and be used as an assessiblity tool. However, you must ensure the information presented in your application accurately reflects your experience and how it relates to the job description. Interview Interviews will be held via Teams during week commencing 5 October 2026. If there are any dates you cannot attend, please let us know in your application.
Motor Neurone Disease Association
Northampton, Northamptonshire
Help amplify the achievements and generosity of supporters making a difference to people affected by motor neurone disease (MND). As a Communications Officer , you will build strong relationships, identify media opportunities and create engaging content across multiple channels to maximise income generation click apply for full job details
Aug 26, 2026
Contractor
Help amplify the achievements and generosity of supporters making a difference to people affected by motor neurone disease (MND). As a Communications Officer , you will build strong relationships, identify media opportunities and create engaging content across multiple channels to maximise income generation click apply for full job details
Administrative Officer (SEND Partnerships & Strategy) HCC624765 Company: Hampshire County Council Salary: £27,780 - £30,564 Hours: Full-time Location: Winchester, SO23 8UJ Working pattern: Hybrid - 4 days remote Job type: Permanent Posting date: 19 Aug 2026 Closing date: 3 Sept 2026 Joining us as an Administrative Officer, you'll play an important role in supporting SEND improvement across Hampshire, helping to improve outcomes for children and young people aged 0-25 with Special Educational Needs and Disabilities (SEND). Through your administrative, organisational and project support, you'll help drive partnership working, coordinate key activities and ensure improvement projects continue to make a meaningful difference. Working as part of the SEND Partnerships & Strategy Team, you'll collaborate with colleagues and partners across education, health and social care, while helping to ensure the voices of children, young people and families are embedded in decision-making. From supporting the SEND Assurance & Improvement Board and coordinating inspection readiness activity to facilitating co-production and participation initiatives, you'll contribute to positive change across Hampshire's SEND services. What you'll do Provide administrative and organisational support to the SEND Assurance & Improvement Board and wider SEND improvement projects across Hampshire County Council. Coordinate diaries and meetings with key partners, ensuring priorities and actions are effectively managed. Manage shared inboxes, multi-agency Teams channels and SharePoint sites, keeping information accurate, accessible and up to date. Prepare meeting papers, reports and communications, take minutes, and track follow-up actions to support delivery. Support co-production and participation forums for parents/carers, children and young people, coordinating engagement activities, events, workshops and consultations. Support Local Area SEND inspection readiness by preparing briefings, maintaining evidence and coordinating key activities and events. What we're looking for Strong administrative and organisational skills, with the ability to manage competing priorities and deliver accurate work to deadlines. Excellent communication and relationship-building skills, with the ability to engage a wide range of stakeholders. Experience of working with multiple agencies and partners to achieve shared outcomes. Knowledge of SEND and current sector practice, or a strong willingness to develop this knowledge through learning, training and professional development. A proactive approach, with the ability to work on your own initiative, take ownership of tasks and identify opportunities to add value and improve outcomes. Make a meaningful contribution to improving SEND services and ensuring children, young people and families have a voice in shaping them. Join a collaborative team committed to delivering positive change and better outcomes across Hampshire. Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Why join us? Make a meaningful contribution to improving SEND services and ensuring children, young people and families have a voice in shaping them. Join a collaborative team committed to delivering positive change and better outcomes across Hampshire. Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Other job titles you may be searching for may include: Business Support Officer, Administration Officer, Partnership Support Officer, SEND Improvement Support Officer, Admin Officer, Admin Assistant, Project Support Officer. Proud member of the Disability Confident employer scheme Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK.
Aug 25, 2026
Full time
Administrative Officer (SEND Partnerships & Strategy) HCC624765 Company: Hampshire County Council Salary: £27,780 - £30,564 Hours: Full-time Location: Winchester, SO23 8UJ Working pattern: Hybrid - 4 days remote Job type: Permanent Posting date: 19 Aug 2026 Closing date: 3 Sept 2026 Joining us as an Administrative Officer, you'll play an important role in supporting SEND improvement across Hampshire, helping to improve outcomes for children and young people aged 0-25 with Special Educational Needs and Disabilities (SEND). Through your administrative, organisational and project support, you'll help drive partnership working, coordinate key activities and ensure improvement projects continue to make a meaningful difference. Working as part of the SEND Partnerships & Strategy Team, you'll collaborate with colleagues and partners across education, health and social care, while helping to ensure the voices of children, young people and families are embedded in decision-making. From supporting the SEND Assurance & Improvement Board and coordinating inspection readiness activity to facilitating co-production and participation initiatives, you'll contribute to positive change across Hampshire's SEND services. What you'll do Provide administrative and organisational support to the SEND Assurance & Improvement Board and wider SEND improvement projects across Hampshire County Council. Coordinate diaries and meetings with key partners, ensuring priorities and actions are effectively managed. Manage shared inboxes, multi-agency Teams channels and SharePoint sites, keeping information accurate, accessible and up to date. Prepare meeting papers, reports and communications, take minutes, and track follow-up actions to support delivery. Support co-production and participation forums for parents/carers, children and young people, coordinating engagement activities, events, workshops and consultations. Support Local Area SEND inspection readiness by preparing briefings, maintaining evidence and coordinating key activities and events. What we're looking for Strong administrative and organisational skills, with the ability to manage competing priorities and deliver accurate work to deadlines. Excellent communication and relationship-building skills, with the ability to engage a wide range of stakeholders. Experience of working with multiple agencies and partners to achieve shared outcomes. Knowledge of SEND and current sector practice, or a strong willingness to develop this knowledge through learning, training and professional development. A proactive approach, with the ability to work on your own initiative, take ownership of tasks and identify opportunities to add value and improve outcomes. Make a meaningful contribution to improving SEND services and ensuring children, young people and families have a voice in shaping them. Join a collaborative team committed to delivering positive change and better outcomes across Hampshire. Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Why join us? Make a meaningful contribution to improving SEND services and ensuring children, young people and families have a voice in shaping them. Join a collaborative team committed to delivering positive change and better outcomes across Hampshire. Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Other job titles you may be searching for may include: Business Support Officer, Administration Officer, Partnership Support Officer, SEND Improvement Support Officer, Admin Officer, Admin Assistant, Project Support Officer. Proud member of the Disability Confident employer scheme Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK.
ASW Property Services Limited, based in Swansea, is seeking a Tenant Liaison Officer/Administrator to support tenant relations and communications across the business. The role focuses on fostering positive tenant relationships, managing feedback, and facilitating community initiatives, while ensuring accurate record-keeping and timely responses. You will work with multiple departments to address tenant needs, administer agreements and renewals, and contribute to continuous improvement through
Aug 25, 2026
Full time
ASW Property Services Limited, based in Swansea, is seeking a Tenant Liaison Officer/Administrator to support tenant relations and communications across the business. The role focuses on fostering positive tenant relationships, managing feedback, and facilitating community initiatives, while ensuring accurate record-keeping and timely responses. You will work with multiple departments to address tenant needs, administer agreements and renewals, and contribute to continuous improvement through
Carefound Home Care (Wilmslow) Limited
West Bridgford, Nottinghamshire
Carefound Home Care has developed a reputation as the highest quality provider of home care services to older people and we are rated Outstanding by the Care Quality Commission (CQC) across our branches. Join us, and you'll be part of a supportive, award winning team which is centred around providing the best possible care and support to our clients and staff. As Community Engagement Officer in West Bridgford, you'll be responsible for raising awareness of Carefound Home Care in local communities, building relationships with partner organisations, and supporting client growth and staff recruitment through engaging local networking and marketing activity. The role is focused on community based engagement and digital communications to ensure our services are well promoted, understood, and accessible. You'll help strengthen our reputation as an outstanding care provider, ensuring our values and brand are visible across the local area. Benefits Join the leading care team - rated Outstanding by the CQC across our branches Competitive salary of up to £28,000 (depending on experience) 25 days' holiday plus bank holidays, pension, and opportunities for career development Responsibilities Develop relationships in the local community maintaining a pipeline of opportunities by growing and leveraging your network Network face to face, by phone, email, video call with local groups, charities, healthcare professionals, community organisations, and other potential referral providers Deliver promotional activities both face to face and virtually to increase awareness of our care services and job opportunities in the local community Build relationships with key referral providers, working to agreed targets and having regular touch points to drive client enquiries and job applications Plan and successfully execute regular community marketing events, including attending fairs, exhibitions, recruitment events and other events that promote our services Work with the central marketing team to plan and coordinate activity across social media platforms and ensure digital content is engaging and kept up to date Develop and maintain knowledge of our brand and raise awareness of our central marketing campaigns and recruitment initiatives across the local community Accurately track and record communications in the CRM and use the information to manage and adjust strategy to optimise messaging and education in the community Work flexibly alongside branch care management team to support delivery of an outstanding care service Requirements Proven track record in successfully building strong relationships both face to face and virtually within a local community Previous experience working in a home care or regulated service environment desirable Confident to network face to face, by phone, email, video call with community stakeholders and potential referral providers Confident to deliver presentations on key ageing subjects such as dementia Good understanding of marketing principles with experience of using a range of marketing and communication approaches including digital media platforms Proficiency in Microsoft, CRM and other marketing software, with the ability to learn and adopt new technologies where appropriate Excellent communication, planning and organisational skills Warm, patient and compassionate but also emotionally resilient and calm under pressure Enthusiastic and positive 'can do' attitude Commitment to providing and maintaining high standards of care and support A valid driving licence and your own car If you'd like to find out more about becoming a Community Engagement Officer in West Bridgford, apply today. We can't wait to hear from you.
Aug 25, 2026
Full time
Carefound Home Care has developed a reputation as the highest quality provider of home care services to older people and we are rated Outstanding by the Care Quality Commission (CQC) across our branches. Join us, and you'll be part of a supportive, award winning team which is centred around providing the best possible care and support to our clients and staff. As Community Engagement Officer in West Bridgford, you'll be responsible for raising awareness of Carefound Home Care in local communities, building relationships with partner organisations, and supporting client growth and staff recruitment through engaging local networking and marketing activity. The role is focused on community based engagement and digital communications to ensure our services are well promoted, understood, and accessible. You'll help strengthen our reputation as an outstanding care provider, ensuring our values and brand are visible across the local area. Benefits Join the leading care team - rated Outstanding by the CQC across our branches Competitive salary of up to £28,000 (depending on experience) 25 days' holiday plus bank holidays, pension, and opportunities for career development Responsibilities Develop relationships in the local community maintaining a pipeline of opportunities by growing and leveraging your network Network face to face, by phone, email, video call with local groups, charities, healthcare professionals, community organisations, and other potential referral providers Deliver promotional activities both face to face and virtually to increase awareness of our care services and job opportunities in the local community Build relationships with key referral providers, working to agreed targets and having regular touch points to drive client enquiries and job applications Plan and successfully execute regular community marketing events, including attending fairs, exhibitions, recruitment events and other events that promote our services Work with the central marketing team to plan and coordinate activity across social media platforms and ensure digital content is engaging and kept up to date Develop and maintain knowledge of our brand and raise awareness of our central marketing campaigns and recruitment initiatives across the local community Accurately track and record communications in the CRM and use the information to manage and adjust strategy to optimise messaging and education in the community Work flexibly alongside branch care management team to support delivery of an outstanding care service Requirements Proven track record in successfully building strong relationships both face to face and virtually within a local community Previous experience working in a home care or regulated service environment desirable Confident to network face to face, by phone, email, video call with community stakeholders and potential referral providers Confident to deliver presentations on key ageing subjects such as dementia Good understanding of marketing principles with experience of using a range of marketing and communication approaches including digital media platforms Proficiency in Microsoft, CRM and other marketing software, with the ability to learn and adopt new technologies where appropriate Excellent communication, planning and organisational skills Warm, patient and compassionate but also emotionally resilient and calm under pressure Enthusiastic and positive 'can do' attitude Commitment to providing and maintaining high standards of care and support A valid driving licence and your own car If you'd like to find out more about becoming a Community Engagement Officer in West Bridgford, apply today. We can't wait to hear from you.
