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Support Operational Specialist At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely - without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments. We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products. About the opportunity You'lljoin our SMB Fitness & Wellbeing vertical wherewe'vebrought together our Boutique Wellness and Health & Fitness businesses to form a single global vertical serving clients around the world. We provide market-leading software products and payment solutions for fitness studios, gyms, health clubs, leisure centers, and wellness businesses.This positionwill ownthefocus on delivering exceptional customer experiences while expanding ownership of operational and white-glove services. Reporting to the Customer Support Manager,you'llbe responsible fordelivering high-touch operational support services and concierge-level customer experiences forXplorMariana Tek clients. This role specializes in customer business change requests, platform administration,add-onconfiguration, and white-glove services that require exceptional attention to detail, customer advocacy, and ownership. As a member of the Support Operations team, you will serve as the primary owner of operational and administrative customer requests, ensuringaccurateexecution, proactive communication, and exceptional service throughout the customer journey.You'llmanage customer requests from intake through completion whilemaintainingstrong relationships and acting as a trusted advisor for customers navigating business and platform changes. While operational workremainsthe primary focus of the role, Support Operations Specialists are also expected tomaintainproficiencyin front-line support workflows and provide chat support coverage when business needs requireadditionalcapacity. This secondary responsibility helps ensure a seamless customer experience during periods of increased demand, staffing gaps, and customer-impacting events. Success in this role requires strong organizational skills, exceptional attention to detail, outstanding customer communication, and the ability to balance operational project work with support responsibilities whilemaintaininga high standard of service excellence. What You'll Do White-Glove Services Manage customer requests requiring platform configuration or administrative changes. Execute approved account, tenant, branding, and business configuration updates. Support requests related to permissions, integrations, payment configurations, and platform settings. Validate request requirements and ensure changes are completed accurately and efficiently. Maintain ownership of requests through completion while keeping customers informed throughout the process. Customer Project Coordination Coordinate and manage customer operational projects and business change requests. Support ownership transitions, account updates, rebrands, and platform administration activities. Manage multiple concurrent requests whilemaintainingservice quality and operational accuracy. Identifyrisks, dependencies, and potential customer impacts proactively. Ensuretimelycompletion of assigned projects and operational tasks. Customer Communication Serve as the primary point of contact for assigned requests and projects. Set expectationsregardingscope, timelines, and outcomes. Provide proactive updates throughout the request lifecycle. Deliver concierge-level service focused on customer success and satisfaction. Build trust and credibility through consistent communication and ownership. Operational Excellence Follow established operational procedures and quality standards. Ensureall customer interactions and administrative changes are documented accurately. Contribute toprocess improvements and workflow optimization initiatives. Maintain awareness of product changes, operational procedures, and support best practices. Act as an advocate forthe customerexperience byidentifyingrecurring themes and opportunities for improvement. Chat Support Coverage (Secondary Responsibility) Provide chat support coverage during periods of increased volume or reduced front line capacitybased on the Chat Support Workflow.docx Assistwith queue balancing and workload distribution across customer support channels. Support incident-related customer communications whenrequired. Maintainproficiencyin chat support workflows and customer communication standards. Deliver the same high standard of customer service expected across all support channels. Knowledge Management Contribute to internal knowledge base content and process documentation. Identifyopportunities to improve self-service resources and support workflows. Share operationalexpertiseand best practices with team members. Participate in training initiatives and continuous learning opportunities. For this position, we offer a hybrid and flexible working model, where you will spend 3 days per week in the Newcastle office and the rest working from home. Qualifications What Would Make Me a Good Candidate? Experience in customer support, operations, account management, customer success, ora relatedfield. Strong written and verbal communication skills. Exceptional organizational and time management abilities. Ability to manage multiple priorities whilemaintainingaccuracy and attention to detail. Proven ability to build trust and relationships with customers. Strong problem-solving andcritical-thinkingskills. Experience working within support ticketing or customer management systems. Demonstrated ability to work independently and take ownership of customer outcomes. Preferred Experience supporting SaaS products or software platforms. Boutique fitness, wellness, or health club industry experience Experience managing customer-facing operational projects. Familiarity with platform administration, account configuration, or business change management. Experience with Intercom, Salesforce, or similar customer support platforms. What Makes Someone Successful in This Role? Customer-first mindset with a passion for delivering exceptional service. Strong attention to detail and operational accuracy. Ability tomaintaincomposure while managing competing priorities. Proactive communication andownershipmentality. Strong organizational andprojectcoordinationskills. Adaptability in a fast-paced environment. Curiosity, continuous learning, and a growth mindset. Commitment to delivering high-quality customer experiences. At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply. Additional Information Values and Life at Xplor Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day: Find a better way Do the right thing Say it straight Win together Own the outcome If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed. Some of our perks and benefits are: Paid Parental Leave benefit programs /Commitment to social impact - 3 extra days off to volunteer and give back to your local community Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program Access to free mental health support Flexible working arrangements Good to know To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. We also invite you to check out our Candidate FAQs for more information about our recruitment process To learn more about usand our products, please visit EEO and Artificial Intelligence We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions.Find our Candidate AI Usage guidelines here. . click apply for full job details

Description At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas. ABOUT THIS ROLE We are currently looking for a Risk Manager to join our growing team who will be responsible for managing a team responsible for executing on key deliverables within Xe's risk function such as, but not limited to: Xe's annual risk assurance plan, enterprise risk analysis, local risk reporting, annual internal vendor management risk assessments, and oversight of operational incidents, whilst always looking for ways to improve processes. OUR PRINCIPLES AMBITION - We dream big, try things out and always ask "why not?" and "what if?" We're ambitious in our thinking and our delivery RESPONSIBILITY - We get involved, bring our perspective, and are always open to new ideas. We take personal responsibility COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community ROLES & RESPONSIBILITIES Risk Assurance Management and execution of the annual risk assurance plan, including but not limited assigning reviews to team members, providing support/guidance on reviews, reviewing draft reports before submission and performing Risk Assurance reviews. Identify opportunities through risk assurance work to support the improvement of processes and risk mitigation across Xe globally. Work with business stakeholders across Xe globally to ensure timely remediation of issues identified during risk assurance reviews. Oversee the completion of quarterly Local Risk Reporting (LRR) including presenting LRR to applicable Boards and Senior Management. Oversee Operational Incident management policy and process. Support in the administration and execution of the annual enterprise risk analysis process. In coordination with the Risk Director of the Money Transfer segment, Provide Risk input, guidance, and support to the Xe Programme Management Office (PMO) on new programmes and projects across Xe globally. Ensure Xe's policies and procedures for the management and oversight of third parties are being adhered to. This will include conducting internal vendor management risk assessments of new and current third party provider. Risk Oversight and Guidance Support the growth of the risk culture throughout Xe globally through a process of on-going training. Liaise with external auditors on completion of external audits and support management responses. Coach and develop Risk team members POSITION REQUIREMENTS Experienced in scoping and completing risk assurance reviews including testing, sampling, and reviewing processes to mitigate risk. Excellent communication and stakeholder management skills including the ability to influence and support senior stakeholders globally. Experience in developing and writing Risk Management policies and procedures. Experience in team management. Professionally qualified with either a Risk Management or Internal Audit qualification preferred. Strong analytical skills and ability to interpret complex information and identify issues. A good understanding of Financial Services and Payment Services regulations along with the EBA outsourcing guidelines and General Data Protection Regulation (GDPR). PERKS & BENEFITS Discounted Euronet Employee Share Purchase Plan (ESPP) Life Cover, Income Protections Scheme & Critical Illness cover Healthcare Plumm Mental Health and Wellbeing Volunteering day for a charity of your choice We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects. At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on . The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.

Working Hours: 39 hours per week, but individual flexibility for the right candidate can be accommodated. Role Highlights: Join us as an HR Coordinator based in our Inverness office and play a key role in supporting our people and managers across the full employee lifecycle. You'll deliver trusted HR guidance, coordinate payroll, ensure compliance and confidentiality, and help foster a positive, values-driven workplace. Key Responsibilities: Provide support to line managers who are the first point of contact for employee inquiries, delivering HR guidance across the full employee lifecycle, supporting HR initiatives and acting as a trusted advocate of the company's Core Values. You will play a key role in managing the day-to-day operations of the Human Resources function based on the company's People HR Platform by delivering a broad range of HR support across the employee lifecycle. This role is also responsible for managing the Group payroll processing, ensuring compliance with all relevant laws, company policies and regulations. Proven experience within an HR function. Qualified to CIPD Level 3 or demonstrate equivalent experience. Ability to demonstrate knowledge of legal requirements within and HR environment. Ability to maintain confidentiality and handle sensitive information. Commitment to accuracy and excellent attention to detail. Have outstanding interpersonal skills with people at all levels within a business Up to date knowledge of recruitment, best practice staff retention methods. Strong drafting skills with proven ability to draft policies, procedures and reports. Experience with the payroll system SAGE. Experience in scoping of Learning & Development plans. Experience of working in a similar role in a similar sized private business. What can you expect: Become part of a great team growing a dynamic business Annual leave allowance commencing at 31 days per annum and increasing generously with length of service to 36 days. Cycle to work scheme Generous staff discount on over 10,000 product lines instore. Closing date for this position is 21 st August 2026. Experience Qualified to CIPD Level 3 or demonstrate equivalent experience.

Ever tried building a tax function that keeps pace with an acquisitive, multi-entity business? Based in our London office and reporting to the Corporate Finance Director within Group Finance, this is an opportunity to take ownership of tax compliance, governance & treasury-related tax matters across one of the UK's largest property services groups. You'll work independently day to day, partnering with senior stakeholders across the business while using external specialist support only where genuinely required. This role sits at the centre of key business decisions. From acquisitions and integrations through to tax risk management, VAT advisory work and process improvement, you'll help ensure the Group remains compliant, commercially informed and positioned to make better decisions through strong tax governance and practical advice. What you'll be doing Taking ownership of the Group's corporation tax & VAT compliance obligations, ensuring accurate filings, reporting & statutory compliance. Managing tax computations, group relief claims, tax disclosures and tax accounting under UK GAAP. Strengthening tax controls, governance frameworks & documentation to reduce risk and improve consistency across multiple entities. Providing commercially focused tax advice that supports business decisions and identifies opportunities to improve tax efficiency. Leading on VAT advisory matters, exemptions, compliance requirements & VAT grouping arrangements. Overseeing property tax matters including SDLT checks, CIS application, capital allowances support & Option to Tax records. Supporting acquisitions by leading the internal tax workstream, reviewing risks, coordinating due diligence activity & integrating new entities into the compliance framework. Managing relationships with HMRC, external advisers & auditors while maintaining a strong compliance profile. Owning key governance processes including the tax risk register, SAO requirements & Corporate Criminal Offence compliance. Driving tax process improvements, enhancing reporting capabilities and building tax awareness across finance & operational teams. What you'll need We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as: A recognised tax or accounting qualification such as CTA, ACA or ACCA. Strong experience operating within large, complex listed or PE-backed organisations. Expert knowledge of UK corporate tax, VAT and broader tax governance requirements. The ability to work autonomously, proactively identify risks & opportunities and deliver outcomes with minimal oversight. Strong stakeholder management skills with the confidence to influence senior leaders and explain technical concepts clearly. Experience improving and standardising tax processes across multiple entities while managing competing priorities. Here's what you can look forward to At Lomond Group, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife, such as: Access discounts at over 900 retailers through our smart spending app, plus a wellbeing centre with resources to help you stay active, eat well, build financial confidence & look after your mental health Free, confidential counselling through our Employee Assistance Programme Spread the cost of the latest gadgets & appliances with our Smart Tech Scheme Cut your commute's carbon footprint with our Cycle2Work Scheme Enhanced Family Friendly Leave covering maternity, paternity, adoption & IVF Competitive base pay benchmarked to market, plus commission & performance bonuses on most roles Recognition for length of service, marked with special days & celebrations A pension scheme to help you build towards retirement Funded professional qualifications to back your development & career growth Regular company socials, because we work hard & socialise even harder We're reviewing applications as they are received. At Lomond Group, we are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all backgrounds and communities and are dedicated to ensuring fair & accessible recruitment practices.

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university. We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special. Overview You will work within a team that delivers a high quality, inclusive and accessible learning experience for all students. You will support students, actively seeking out and responding to the student voice' (via student-staff committees, NSS, Tell US) to enhance the student journey from induction to graduation. As a key member of the school's Education and Student Experience Team, you will act as the main contact for queries related to disability, student wellbeing, and inclusion and you will find opportunities to build an inclusive environment. You will collaborate closely with colleagues to ensure that disabled and disadvantaged student needs are understood and met, and you will signpost students for specialist support and advice through the central University Student Support Services. With a desire to improve student success and outcomes, you will monitor academic participation and progress and lead initiatives to re-engage students when required. The successful candidate will be a supportive, people-focussed individual, with motivation for promoting and embedding equality, diversity and inclusion principles and improving the student experience. They will have an empathetic approach to dealing with students and will be able to build effective relationships as they collaborate with staff and students. Main duties and responsibilities Act as main school contact for general disability, student wellbeing, and inclusion support for all students (UG,PGT & PGR), liaising closely with the wider team to ensure a joined up approach to inclusion and engagement. Ensure Learning Support Plans, including Exam Support Adjustments (ESAs) are understood and implemented, working with colleagues from across the School, Faculty and University as required. Offer advice to academic colleagues on implementing reasonable adjustments. Work with the Director of Education to identify and implement underpinning inclusive practices which reduce the need for individual adjustments for disabled students. Be the School's Disability Liaison Officer, providing guidance and information to colleagues on student related disability-related issues in line with University guidance; facilitating liaison with Disability and Dyslexia Support Service as required to ensure that legislative requirements are met. Ensure local mechanisms are in place to identify and signpost students who may benefit from or be entitled to support from the University's Student Support Services. Lead the management of the school's student progression processes, including Extenuating Circumstances, Extensions, attendance and engagement matters, liaising closely with other members of the team to ensure effective student support. Working with the Student Experience Manager and colleagues in Student & Academic Services, develop and implement approaches to respond to the participation element of the institution's Access and Participation Plan. Maintain oversight of the impact of welfare issues on student progression through the curriculum and advise students on the options available to them in their circumstances e.g. through leave of absence. Work with the relevant academic lead to proactively identify students who may be struggling to engage, allowing early identification of issues, and taking action to support reengagement. Attend and contribute to a range of departmental committees, providing input on matters of student wellbeing/ inclusion. Refer complex student cases to Student Support Services (Student Mental Health, Counselling and Therapies Service; the Safeguarding and Welfare team; University Health Service; Residence Life; and Dyslexia and Disability Support Services), acting as point of coordination between those services and the school for those cases. Delegate to, and supervise colleagues in the wider team, as required, in order to ensure effective overall delivery of the role. Support colleagues in the wider Education and Student Experience Team to ensure that the School is able to deliver the full remit of its responsibilities in a timely and effective manner. Carry out other duties, commensurate with the grade and remit of the post. Person Specification Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and are respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable. Essential Criteria Educated to A Level standard with GCSE Maths and English (or equivalent experience). Essential. Application Significant experience of working in a student support role, providing initial guidance or signposting, preferably within a Higher Education (HE) environment. Essential. Application / Interview Strong understanding of the Equality Act and how disability and mental health issues may affect students. Essential. Interview Knowledge of Data Protection and an ability to deal with confidential issues in a sensitive manner. Essential. Application / Interview Excellent IT skills, including Microsoft Office packages and Google applications. Essential. Application / Test Ability to develop creative approaches to problem solving. Essential. Application / Interview Ability to analyse and interpret data. Essential. Application / Test Effective communication skills, both written and verbal, including report writing skills. Essential. Application / Interview Ability to deal tactfully with people at all levels and negotiate where necessary to achieve appropriate outcomes. Essential. Application / Interview Excellent customer service skills, with experience of responding efficiently and effectively, and with empathy to staff and student enquiries via phone and email. Essential. Application / Interview Willingness to assist and/or lead other team members and to work collaboratively with others to ensure deadlines are met. Essential. Application / Interview Knowledge and understanding of student welfare issues and the support services available. Desirable. Application / Interview Further Information Grade: 6 Salary: £32,080 - £36,636 Work arrangement: Full-time - Fixed-term - Hybrid Duration: 01/10/2026 - 30/09/2027 Line manager: Student Experience Manager Direct reports: None Right to work in the UK: If you do not currently hold the right to work in the UK, you can find more information here to help determine your visa eligibility. Additional guidance is also available on the UK Visa & Immigration website. Our website: sheffield.ac.uk/management For informal enquiries about this job contact Lynn Li, Student Experience Manager: on Next steps in the recruitment process It is anticipated that the selection process will take place in early September 2026. This will consist of an interview. We plan to let candidates know if they have progressed to the selection stage within 10 working days of the closing date. If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact . Our vision and strategic plan We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision (opens in new window). What we offer A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more. Flexible working opportunities, including hybrid working for some roles. Generous pension scheme. A wide range of discounts and rewards on shopping, eating out and travel. A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women's and Parent's networks). Recognition Awards to reward staff who go above and beyond in their role. A commitment to your development access to learning and mentoring schemes; integrated with our Professional Services Shared Skills Framework. A range of generous family-friendly policies paid time off for parenting and caring emergencies access to menopause support in the workplace paid time off and support for fertility treatment and more More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits (opens in a new window). We are a Disability Confident Leader (opens in a new window). If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process. Closing Date :12/08/2026 We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views . click apply for full job details

inspiring vet care is seeking an organised, personable Reception Manager to join our team across three west of Scotland sites (Inchinnan, Symington, Strathaven). Based at Syke Farm Clinic in Symington, with travel to other clinics as needed. You'll lead the reception and admin team, oversee day-to-day front-of-house operations, support clients and colleagues, and maintain high standards of professionalism and empathy in a busy veterinary practice.

Vacancy for Senior HR Adviser (Field based) Meridian Trust - Cambridge Hub Salary: Grade 9, Point 24 - £35,412 (Actual Annual Salary) Hours of work: 37 Hours 52 Weeks We are looking for a confident and pro-active individual to join our expanding team as a Senior HR Adviser within the Cambridge Hub. This key role will provide and promote a high quality, professional & efficient HR service across schools within the Trust. Adhering to employment legislation and best practice. Working at operational level to ensure correct implementation of policies and procedures in designated hub of schools in and around Cambridgeshire. This is a field based role supporting the following schools within the hub: Trumpington Park Primary School, Bar Hill Primary School, Histon & Impington Park Primary School, Histon & Impington Brook Primary School, Hatton Park Primary School, The Lantern Community Primary School, Downham Feoffees Primary Academy, Northstowe Learning Community, North Cambridge Academy, Ely College, Martin Bacon Academy & The Harbour School The Opportunity Develop effective relationships with Principals/Headteacher and HR Officers in schools that build trust and confidence. Apply employment legislation knowledge and best practice to support schools in resolving issues Offer advice and guidance to managers in respect of all aspects of HR work e.g. recruitment, terms and conditions, pay, maternity, paternity, sickness absence, HR administration, single central record, etc Act as case owner for Employee Relation casework, providing high quality advice and guidance To support the HR Manager with complex cases: prepare paperwork (letters), set up files, act as note taker at formal disciplinary meetings, producing clear and accurate notes and advising on policy/procedure The ideal candidate GCSE Level 4 or above, or equivalent, in English Language and Maths. Level 5 or above qualification in Human Resources or equivalent work-based experience. Experience handling ER casework. Willingness to undergo further training and development. A good knowledge of employment legislation and best practice. About Meridian Trust - Meridian Trust is a values-led organisation formed in 2011 that has risen to be one of the highest-performing academy trusts in the country. The Trust is founded on its commitment to a high-quality educational provision for all at the heart of local communities. Meridian currently operates primary, secondary and special schools across Bedfordshire, Cambridgeshire, Peterborough, Lincolnshire and Northamptonshire. Meridian Trust offers a wealth of fantastic benefits for teaching and support staff which are highlighted below but are not limited to - Apprenticeship and CPD opportunities which allow you to gain specialist knowledge in a role you are passionate about developing in Opportunity to jump start your career in teaching through our dedicated Initial Teacher Training Team (ITT) Support for mental health and wellbeing through our Employee Assistance Programme and other resources Cycle to work scheme Defined benefit local government or Teacher's pension scheme Healthcare benefits including free eye test vouchers and flu vaccinations Free on-site parking Discounts on a wide range of benefits from everyday essentials to holidays The Trust is committed to diversity and inclusion and equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, race, religion or belief and marriage and civil partnerships. The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All appointments will be subject to pre-employment checks, including an enhanced check with the Disclosure & Barring Service (DBS), as well as online searches.