The Business: I am working with a fast-growing ecommerce business that's looking to bring in an eCommerce Account Manager to support the growth of key brand partners across major online marketplaces. This is a brilliant opportunity for someone with marketplace experience or client services, who enjoys a mix of account management, trading, and hands-on execution within a fast-paced environment. The Role:You'll manage a portfolio of brand partners, driving performance across platforms like Amazon, eBay and other marketplaces. This role sits at the heart of the commercial team, balancing relationship management with trading and operational delivery.Responsibilities;Acting as the main point of contact for your brand partners, building strong relationshipsManaging listings, pricing, stock and availability to optimise sales and marginPlanning and executing promotions across marketplacesSupporting product launches and ensuring listings are accurate and optimisedAnalysing performance data (sales, margin, conversion, stock) and making recommendationsDelivering regular reports and insights to both internal stakeholders and clientsWorking closely with internal teams to ensure smooth campaign and operational deliverySupporting stock flow and maintaining healthy stock turnThe Person:3-5 years of experience in an ecommerce, client services or agency account manager roleExperience working within ecommerce or marketplace environmentsExposure to platforms like Amazon or eBayStrong organisational skills and attention to detailCommercial mindset with an interest in trading and performanceConfident working with data and reportingGreat communication skills and ability to manage client relationshipsThis is a role for some who loves diversity in their role, 'rolling up their sleeves' and supporting cross-functionally and someone that is keen to grow and develop within a fast-paced organisation.
Aug 20, 2026
Full time
The Business: I am working with a fast-growing ecommerce business that's looking to bring in an eCommerce Account Manager to support the growth of key brand partners across major online marketplaces. This is a brilliant opportunity for someone with marketplace experience or client services, who enjoys a mix of account management, trading, and hands-on execution within a fast-paced environment. The Role:You'll manage a portfolio of brand partners, driving performance across platforms like Amazon, eBay and other marketplaces. This role sits at the heart of the commercial team, balancing relationship management with trading and operational delivery.Responsibilities;Acting as the main point of contact for your brand partners, building strong relationshipsManaging listings, pricing, stock and availability to optimise sales and marginPlanning and executing promotions across marketplacesSupporting product launches and ensuring listings are accurate and optimisedAnalysing performance data (sales, margin, conversion, stock) and making recommendationsDelivering regular reports and insights to both internal stakeholders and clientsWorking closely with internal teams to ensure smooth campaign and operational deliverySupporting stock flow and maintaining healthy stock turnThe Person:3-5 years of experience in an ecommerce, client services or agency account manager roleExperience working within ecommerce or marketplace environmentsExposure to platforms like Amazon or eBayStrong organisational skills and attention to detailCommercial mindset with an interest in trading and performanceConfident working with data and reportingGreat communication skills and ability to manage client relationshipsThis is a role for some who loves diversity in their role, 'rolling up their sleeves' and supporting cross-functionally and someone that is keen to grow and develop within a fast-paced organisation.
Reports to: GM UKI Location: London (hybrid, 3-4 days a week in person) About First Table At First Table, our vision is simple: to be the first place diners go to book a table. Proudly established in Queenstown, New Zealand, where our head office is based, we've been leading the charge in the hospitality tech industry for over a decade, with operations spanning New Zealand, Australia, and the UK. First Table now offers our great dining experiences at amazing restaurants across the UK. Following the recent city launches in Bournemouth, Leicester, Norwich, and Southampton, we are doubling down on building a strong presence and connected team across the UK. First Table is a dining discovery platform that connects diners to restaurants through their love of food. Through our clever tech, we help restaurants get their night off to a great start and give diners a compelling reason to try somewhere new. It's a win-win situation. From early bird offers to last table reservations, we make discovering and booking great dining experiences fast, easy, and rewarding. At the heart of everything we do are our values: Grow Together, Win-Win-Win, and Own It. These guide how we show up for each other, our restaurant partners, and our diners, and they're a big part of what makes First Table a great place to work. The Role The UKI business has ambitious goals focused on market depth and efficiency: Market Deepening: Growth will primarily come from increasing restaurant density, improving coverage quality, and maximizing current markets rather than launching new ones. Future Expansion: International expansion remains a potential lever further down the line. The Operating System: Success requires durable cadences, data infrastructure, playbooks, territory design, and decision frameworks that enable a lean field team to scale. As Head of Operations, you will build and own this operating system, reporting directly to the GM UKI as their operational counterpart. While the GM sets direction and owns commercial outcomes, you make the machine run and scale. Your core remit is UKI, but the frameworks you build will serve as the reference model for First Table's other international markets, involving collaboration with global leaders to adapt and share best practices. This is a builder's role where you will turn early foundations-such as territory analytics, benchmarking models, and initial dashboarding-into durable, self-serve infrastructure that the whole UK&I business runs on. What You'll Own The UKI operating cadence. Operationalise the rhythm of the business: weekly trading reviews, monthly territory deep-dives, quarterly planning. Make sure every meeting has the right data in front of it and every decision has an owner and a follow-through mechanism. Data and reporting infrastructure. Own our analytics stack (Metabase and surrounding tooling) as a product for UK&I. Build the dashboards, metric definitions, and automated reporting that give BDMs, Cluster Managers, and leadership a single version of the truth, and remove the manual exports and spreadsheet work that currently absorb team time. Ad hoc analysis and reporting. When the GM, the global leadership team, or a partner needs a number, a market read, or a business case, you turn it round quickly and accurately. Where a question keeps coming back, you productise the answer into a dashboard rather than rebuilding it each time. Field team productivity. Our scarcest resource is BDM attention, not market opportunity. You'll own the frameworks that allocate it well: territory design and book-size management, capacity planning, the BDM/Cluster Manager playbook, onboarding and ramp programmes, and the tooling that removes friction from the field team's day. Sales operations. Own the commercial engine room: CRM support, pipeline and forecast discipline, target tracking and commission mechanics, and the reporting that tells us which activity actually converts. You'll make sure the numbers the team is measured on are trusted and the tools they use daily work properly. Project and programme management for new launches. Run the launch process for new product and commercial initiatives in UKI: reservation system integrations, partnership rollouts, pricing and packaging changes, and new features that need field team adoption. You'll own the plan, the dependencies, the cross-team coordination with Product, Marketing, and the global business, the go-live readiness of the field team, and the post-launch measurement that tells us whether it worked. Market deepening. Own the analytics behind where the biggest gaps sit in our existing cities: benchmark density per market, the value of closing each gap, and how that work gets prioritised and allocated across the field team. When new market launches do come onto the agenda, you'll own the viability analysis and the trade-off against deepening plays, priced in the same terms. Process and playbook design. Codify how we do things: restaurant acquisition, onboarding, account health management, win-back. Quality shouldn't depend on tribal knowledge, and new hires should ramp in weeks, not quarters. International enablement. As international expansion picks up, package the UKI operating system for other markets: work with GMs and market leads to adapt playbooks, dashboards, and planning frameworks to their context, and bring their better ideas back into the core. About You 7+ years in operations, strategy, sales operations, or commercial operations roles, ideally in a marketplace, hospitality tech, high-growth consumer platform, or field-sales-led business You've built operating infrastructure from scratch: cadences, playbooks, planning processes, all AI enabled & automated where applicable Data-fluent. Comfortable writing SQL, building dashboards (Metabase, Looker, or similar), and structuring analytical models in spreadsheets. You don't need a data team to answer your own questions, though you know when to bring one in You can run a launch. You've project-managed cross-functional rollouts to a deadline, held other teams to their commitments without formal authority over them, and made sure a frontline team was ready on day one You've done sales ops properly. CRM ownership, pipeline hygiene, target and commission management, and the discipline to keep the numbers clean when it would be easier to let them slide You understand field teams. Operations exist to make salespeople and account managers more effective, not to generate reporting for its own sake. You've worked closely with distributed field or sales teams and know what earns their trust Commercially sharp. You think in unit economics, opportunity cost, and capacity constraints. You can put a number on a decision, not just describe it Low ego, high ownership. You're comfortable working as the operational right hand to a GM: influencing without a large team, doing the work yourself where needed, and building the case for resources as the function proves its value Comfortable with ambiguity. You can hold a framework loosely and adapt it to markets with different maturity, density, and team structures Nice to have: experience in restaurant tech, bookings/reservations platforms, or two-sided marketplaces; experience supporting or operating across multiple international markets; familiarity with lightweight automation (Apps Script, Zapier, APIs, Claude CoWork) to stitch tools together. Why This Role You'll define how an entire region operates, with a direct line to the GM and visibility across the global business Front row seat in a fast growing, global business The frameworks you build will directly determine field team priorities, hiring decisions, and how fast we grow High autonomy and ownership First Table is an equal opportunity employer. We welcome applications from all backgrounds and are happy to discuss flexible working arrangements and any reasonable adjustments needed for your application process and beyond.
Aug 20, 2026
Full time
Reports to: GM UKI Location: London (hybrid, 3-4 days a week in person) About First Table At First Table, our vision is simple: to be the first place diners go to book a table. Proudly established in Queenstown, New Zealand, where our head office is based, we've been leading the charge in the hospitality tech industry for over a decade, with operations spanning New Zealand, Australia, and the UK. First Table now offers our great dining experiences at amazing restaurants across the UK. Following the recent city launches in Bournemouth, Leicester, Norwich, and Southampton, we are doubling down on building a strong presence and connected team across the UK. First Table is a dining discovery platform that connects diners to restaurants through their love of food. Through our clever tech, we help restaurants get their night off to a great start and give diners a compelling reason to try somewhere new. It's a win-win situation. From early bird offers to last table reservations, we make discovering and booking great dining experiences fast, easy, and rewarding. At the heart of everything we do are our values: Grow Together, Win-Win-Win, and Own It. These guide how we show up for each other, our restaurant partners, and our diners, and they're a big part of what makes First Table a great place to work. The Role The UKI business has ambitious goals focused on market depth and efficiency: Market Deepening: Growth will primarily come from increasing restaurant density, improving coverage quality, and maximizing current markets rather than launching new ones. Future Expansion: International expansion remains a potential lever further down the line. The Operating System: Success requires durable cadences, data infrastructure, playbooks, territory design, and decision frameworks that enable a lean field team to scale. As Head of Operations, you will build and own this operating system, reporting directly to the GM UKI as their operational counterpart. While the GM sets direction and owns commercial outcomes, you make the machine run and scale. Your core remit is UKI, but the frameworks you build will serve as the reference model for First Table's other international markets, involving collaboration with global leaders to adapt and share best practices. This is a builder's role where you will turn early foundations-such as territory analytics, benchmarking models, and initial dashboarding-into durable, self-serve infrastructure that the whole UK&I business runs on. What You'll Own The UKI operating cadence. Operationalise the rhythm of the business: weekly trading reviews, monthly territory deep-dives, quarterly planning. Make sure every meeting has the right data in front of it and every decision has an owner and a follow-through mechanism. Data and reporting infrastructure. Own our analytics stack (Metabase and surrounding tooling) as a product for UK&I. Build the dashboards, metric definitions, and automated reporting that give BDMs, Cluster Managers, and leadership a single version of the truth, and remove the manual exports and spreadsheet work that currently absorb team time. Ad hoc analysis and reporting. When the GM, the global leadership team, or a partner needs a number, a market read, or a business case, you turn it round quickly and accurately. Where a question keeps coming back, you productise the answer into a dashboard rather than rebuilding it each time. Field team productivity. Our scarcest resource is BDM attention, not market opportunity. You'll own the frameworks that allocate it well: territory design and book-size management, capacity planning, the BDM/Cluster Manager playbook, onboarding and ramp programmes, and the tooling that removes friction from the field team's day. Sales operations. Own the commercial engine room: CRM support, pipeline and forecast discipline, target tracking and commission mechanics, and the reporting that tells us which activity actually converts. You'll make sure the numbers the team is measured on are trusted and the tools they use daily work properly. Project and programme management for new launches. Run the launch process for new product and commercial initiatives in UKI: reservation system integrations, partnership rollouts, pricing and packaging changes, and new features that need field team adoption. You'll own the plan, the dependencies, the cross-team coordination with Product, Marketing, and the global business, the go-live readiness of the field team, and the post-launch measurement that tells us whether it worked. Market deepening. Own the analytics behind where the biggest gaps sit in our existing cities: benchmark density per market, the value of closing each gap, and how that work gets prioritised and allocated across the field team. When new market launches do come onto the agenda, you'll own the viability analysis and the trade-off against deepening plays, priced in the same terms. Process and playbook design. Codify how we do things: restaurant acquisition, onboarding, account health management, win-back. Quality shouldn't depend on tribal knowledge, and new hires should ramp in weeks, not quarters. International enablement. As international expansion picks up, package the UKI operating system for other markets: work with GMs and market leads to adapt playbooks, dashboards, and planning frameworks to their context, and bring their better ideas back into the core. About You 7+ years in operations, strategy, sales operations, or commercial operations roles, ideally in a marketplace, hospitality tech, high-growth consumer platform, or field-sales-led business You've built operating infrastructure from scratch: cadences, playbooks, planning processes, all AI enabled & automated where applicable Data-fluent. Comfortable writing SQL, building dashboards (Metabase, Looker, or similar), and structuring analytical models in spreadsheets. You don't need a data team to answer your own questions, though you know when to bring one in You can run a launch. You've project-managed cross-functional rollouts to a deadline, held other teams to their commitments without formal authority over them, and made sure a frontline team was ready on day one You've done sales ops properly. CRM ownership, pipeline hygiene, target and commission management, and the discipline to keep the numbers clean when it would be easier to let them slide You understand field teams. Operations exist to make salespeople and account managers more effective, not to generate reporting for its own sake. You've worked closely with distributed field or sales teams and know what earns their trust Commercially sharp. You think in unit economics, opportunity cost, and capacity constraints. You can put a number on a decision, not just describe it Low ego, high ownership. You're comfortable working as the operational right hand to a GM: influencing without a large team, doing the work yourself where needed, and building the case for resources as the function proves its value Comfortable with ambiguity. You can hold a framework loosely and adapt it to markets with different maturity, density, and team structures Nice to have: experience in restaurant tech, bookings/reservations platforms, or two-sided marketplaces; experience supporting or operating across multiple international markets; familiarity with lightweight automation (Apps Script, Zapier, APIs, Claude CoWork) to stitch tools together. Why This Role You'll define how an entire region operates, with a direct line to the GM and visibility across the global business Front row seat in a fast growing, global business The frameworks you build will directly determine field team priorities, hiring decisions, and how fast we grow High autonomy and ownership First Table is an equal opportunity employer. We welcome applications from all backgrounds and are happy to discuss flexible working arrangements and any reasonable adjustments needed for your application process and beyond.
Reports to: GM UKI Location: London (hybrid, 3-4 days a week in person) About First Table At First Table, our vision is simple: to be the first place diners go to book a table. Proudly established in Queenstown, New Zealand, where our head office is based, we've been leading the charge in the hospitality tech industry for over a decade, with operations spanning New Zealand, Australia, and the UK. First Table now offers our great dining experiences at amazing restaurants across the UK. Following the recent city launches in Bournemouth, Leicester, Norwich, and Southampton, we are doubling down on building a strong presence and connected team across the UK. First Table is a dining discovery platform that connects diners to restaurants through their love of food. Through our clever tech, we help restaurants get their night off to a great start and give diners a compelling reason to try somewhere new. It's a win-win situation. From early bird offers to last table reservations, we make discovering and booking great dining experiences fast, easy, and rewarding. At the heart of everything we do are our values: Grow Together, Win-Win-Win, and Own It. These guide how we show up for each other, our restaurant partners, and our diners, and they're a big part of what makes First Table a great place to work. The Role The UKI business has ambitious goals focused on market depth and efficiency: Market Deepening: Growth will primarily come from increasing restaurant density, improving coverage quality, and maximizing current markets rather than launching new ones. Future Expansion: International expansion remains a potential lever further down the line. The Operating System: Success requires durable cadences, data infrastructure, playbooks, territory design, and decision frameworks that enable a lean field team to scale. As Head of Operations, you will build and own this operating system, reporting directly to the GM UKI as their operational counterpart. While the GM sets direction and owns commercial outcomes, you make the machine run and scale. Your core remit is UKI, but the frameworks you build will serve as the reference model for First Table's other international markets, involving collaboration with global leaders to adapt and share best practices. This is a builder's role where you will turn early foundations-such as territory analytics, benchmarking models, and initial dashboarding-into durable, self-serve infrastructure that the whole UK&I business runs on. What You'll Own The UKI operating cadence. Operationalise the rhythm of the business: weekly trading reviews, monthly territory deep-dives, quarterly planning. Make sure every meeting has the right data in front of it and every decision has an owner and a follow-through mechanism. Data and reporting infrastructure. Own our analytics stack (Metabase and surrounding tooling) as a product for UK&I. Build the dashboards, metric definitions, and automated reporting that give BDMs, Cluster Managers, and leadership a single version of the truth, and remove the manual exports and spreadsheet work that currently absorb team time. Ad hoc analysis and reporting. When the GM, the global leadership team, or a partner needs a number, a market read, or a business case, you turn it round quickly and accurately. Where a question keeps coming back, you productise the answer into a dashboard rather than rebuilding it each time. Field team productivity. Our scarcest resource is BDM attention, not market opportunity. You'll own the frameworks that allocate it well: territory design and book-size management, capacity planning, the BDM/Cluster Manager playbook, onboarding and ramp programmes, and the tooling that removes friction from the field team's day. Sales operations. Own the commercial engine room: CRM support, pipeline and forecast discipline, target tracking and commission mechanics, and the reporting that tells us which activity actually converts. You'll make sure the numbers the team is measured on are trusted and the tools they use daily work properly. Project and programme management for new launches. Run the launch process for new product and commercial initiatives in UKI: reservation system integrations, partnership rollouts, pricing and packaging changes, and new features that need field team adoption. You'll own the plan, the dependencies, the cross-team coordination with Product, Marketing, and the global business, the go-live readiness of the field team, and the post-launch measurement that tells us whether it worked. Market deepening. Own the analytics behind where the biggest gaps sit in our existing cities: benchmark density per market, the value of closing each gap, and how that work gets prioritised and allocated across the field team. When new market launches do come onto the agenda, you'll own the viability analysis and the trade-off against deepening plays, priced in the same terms. Process and playbook design. Codify how we do things: restaurant acquisition, onboarding, account health management, win-back. Quality shouldn't depend on tribal knowledge, and new hires should ramp in weeks, not quarters. International enablement. As international expansion picks up, package the UKI operating system for other markets: work with GMs and market leads to adapt playbooks, dashboards, and planning frameworks to their context, and bring their better ideas back into the core. About You 7+ years in operations, strategy, sales operations, or commercial operations roles, ideally in a marketplace, hospitality tech, high-growth consumer platform, or field-sales-led business You've built operating infrastructure from scratch: cadences, playbooks, planning processes, all AI enabled & automated where applicable Data-fluent. Comfortable writing SQL, building dashboards (Metabase, Looker, or similar), and structuring analytical models in spreadsheets. You don't need a data team to answer your own questions, though you know when to bring one in You can run a launch. You've project-managed cross-functional rollouts to a deadline, held other teams to their commitments without formal authority over them, and made sure a frontline team was ready on day one You've done sales ops properly. CRM ownership, pipeline hygiene, target and commission management, and the discipline to keep the numbers clean when it would be easier to let them slide You understand field teams. Operations exist to make salespeople and account managers more effective, not to generate reporting for its own sake. You've worked closely with distributed field or sales teams and know what earns their trust Commercially sharp. You think in unit economics, opportunity cost, and capacity constraints. You can put a number on a decision, not just describe it Low ego, high ownership. You're comfortable working as the operational right hand to a GM: influencing without a large team, doing the work yourself where needed, and building the case for resources as the function proves its value Comfortable with ambiguity. You can hold a framework loosely and adapt it to markets with different maturity, density, and team structures Nice to have: experience in restaurant tech, bookings/reservations platforms, or two-sided marketplaces; experience supporting or operating across multiple international markets; familiarity with lightweight automation (Apps Script, Zapier, APIs, Claude CoWork) to stitch tools together. Why This Role You'll define how an entire region operates, with a direct line to the GM and visibility across the global business Front row seat in a fast growing, global business The frameworks you build will directly determine field team priorities, hiring decisions, and how fast we grow High autonomy and ownership First Table is an equal opportunity employer. We welcome applications from all backgrounds and are happy to discuss flexible working arrangements and any reasonable adjustments needed for your application process and beyond.
Aug 20, 2026
Full time
Reports to: GM UKI Location: London (hybrid, 3-4 days a week in person) About First Table At First Table, our vision is simple: to be the first place diners go to book a table. Proudly established in Queenstown, New Zealand, where our head office is based, we've been leading the charge in the hospitality tech industry for over a decade, with operations spanning New Zealand, Australia, and the UK. First Table now offers our great dining experiences at amazing restaurants across the UK. Following the recent city launches in Bournemouth, Leicester, Norwich, and Southampton, we are doubling down on building a strong presence and connected team across the UK. First Table is a dining discovery platform that connects diners to restaurants through their love of food. Through our clever tech, we help restaurants get their night off to a great start and give diners a compelling reason to try somewhere new. It's a win-win situation. From early bird offers to last table reservations, we make discovering and booking great dining experiences fast, easy, and rewarding. At the heart of everything we do are our values: Grow Together, Win-Win-Win, and Own It. These guide how we show up for each other, our restaurant partners, and our diners, and they're a big part of what makes First Table a great place to work. The Role The UKI business has ambitious goals focused on market depth and efficiency: Market Deepening: Growth will primarily come from increasing restaurant density, improving coverage quality, and maximizing current markets rather than launching new ones. Future Expansion: International expansion remains a potential lever further down the line. The Operating System: Success requires durable cadences, data infrastructure, playbooks, territory design, and decision frameworks that enable a lean field team to scale. As Head of Operations, you will build and own this operating system, reporting directly to the GM UKI as their operational counterpart. While the GM sets direction and owns commercial outcomes, you make the machine run and scale. Your core remit is UKI, but the frameworks you build will serve as the reference model for First Table's other international markets, involving collaboration with global leaders to adapt and share best practices. This is a builder's role where you will turn early foundations-such as territory analytics, benchmarking models, and initial dashboarding-into durable, self-serve infrastructure that the whole UK&I business runs on. What You'll Own The UKI operating cadence. Operationalise the rhythm of the business: weekly trading reviews, monthly territory deep-dives, quarterly planning. Make sure every meeting has the right data in front of it and every decision has an owner and a follow-through mechanism. Data and reporting infrastructure. Own our analytics stack (Metabase and surrounding tooling) as a product for UK&I. Build the dashboards, metric definitions, and automated reporting that give BDMs, Cluster Managers, and leadership a single version of the truth, and remove the manual exports and spreadsheet work that currently absorb team time. Ad hoc analysis and reporting. When the GM, the global leadership team, or a partner needs a number, a market read, or a business case, you turn it round quickly and accurately. Where a question keeps coming back, you productise the answer into a dashboard rather than rebuilding it each time. Field team productivity. Our scarcest resource is BDM attention, not market opportunity. You'll own the frameworks that allocate it well: territory design and book-size management, capacity planning, the BDM/Cluster Manager playbook, onboarding and ramp programmes, and the tooling that removes friction from the field team's day. Sales operations. Own the commercial engine room: CRM support, pipeline and forecast discipline, target tracking and commission mechanics, and the reporting that tells us which activity actually converts. You'll make sure the numbers the team is measured on are trusted and the tools they use daily work properly. Project and programme management for new launches. Run the launch process for new product and commercial initiatives in UKI: reservation system integrations, partnership rollouts, pricing and packaging changes, and new features that need field team adoption. You'll own the plan, the dependencies, the cross-team coordination with Product, Marketing, and the global business, the go-live readiness of the field team, and the post-launch measurement that tells us whether it worked. Market deepening. Own the analytics behind where the biggest gaps sit in our existing cities: benchmark density per market, the value of closing each gap, and how that work gets prioritised and allocated across the field team. When new market launches do come onto the agenda, you'll own the viability analysis and the trade-off against deepening plays, priced in the same terms. Process and playbook design. Codify how we do things: restaurant acquisition, onboarding, account health management, win-back. Quality shouldn't depend on tribal knowledge, and new hires should ramp in weeks, not quarters. International enablement. As international expansion picks up, package the UKI operating system for other markets: work with GMs and market leads to adapt playbooks, dashboards, and planning frameworks to their context, and bring their better ideas back into the core. About You 7+ years in operations, strategy, sales operations, or commercial operations roles, ideally in a marketplace, hospitality tech, high-growth consumer platform, or field-sales-led business You've built operating infrastructure from scratch: cadences, playbooks, planning processes, all AI enabled & automated where applicable Data-fluent. Comfortable writing SQL, building dashboards (Metabase, Looker, or similar), and structuring analytical models in spreadsheets. You don't need a data team to answer your own questions, though you know when to bring one in You can run a launch. You've project-managed cross-functional rollouts to a deadline, held other teams to their commitments without formal authority over them, and made sure a frontline team was ready on day one You've done sales ops properly. CRM ownership, pipeline hygiene, target and commission management, and the discipline to keep the numbers clean when it would be easier to let them slide You understand field teams. Operations exist to make salespeople and account managers more effective, not to generate reporting for its own sake. You've worked closely with distributed field or sales teams and know what earns their trust Commercially sharp. You think in unit economics, opportunity cost, and capacity constraints. You can put a number on a decision, not just describe it Low ego, high ownership. You're comfortable working as the operational right hand to a GM: influencing without a large team, doing the work yourself where needed, and building the case for resources as the function proves its value Comfortable with ambiguity. You can hold a framework loosely and adapt it to markets with different maturity, density, and team structures Nice to have: experience in restaurant tech, bookings/reservations platforms, or two-sided marketplaces; experience supporting or operating across multiple international markets; familiarity with lightweight automation (Apps Script, Zapier, APIs, Claude CoWork) to stitch tools together. Why This Role You'll define how an entire region operates, with a direct line to the GM and visibility across the global business Front row seat in a fast growing, global business The frameworks you build will directly determine field team priorities, hiring decisions, and how fast we grow High autonomy and ownership First Table is an equal opportunity employer. We welcome applications from all backgrounds and are happy to discuss flexible working arrangements and any reasonable adjustments needed for your application process and beyond.
Business Support London, England Full-time Company Description MarketAxess is on a journey to digitally transform one of the world's largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one's ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we're going. How we get there is up to us. Join us and help Take Us There. The Role The Corporate Technology Lead will define and deliver the technology roadmap for corporate functions including Finance, HR, Legal & Compliance, Risk, Finance and Marketing. This role is responsible for platform consolidation, digitization, strategic alignment of technology initiatives with business objectives, and effective vendor management. For the operations function this individual will be driving Operations Technology Transformation through digitization, and technology innovation to deliver scalable, efficient, and resilient platforms. We are seeking a hands on experienced and forward thinking Technology Lead to spearhead the digitization and automation of Operations. The successful candidate will lead technology strategy and execution across key service areas including trade settlements, middle office, reconciliations, regulatory reporting, client lifecycle management and operational controls. Delivering operational efficiency and improving client experience through transformation initiatives. How You'll Help Take Us There Strategic Change Leadership Develop and execute a comprehensive technology roadmap and governance framework for corporate functions Evaluate the As is Operations technology landscape and look to simplify the end to end architecture Define and execute a forward looking technology and transformation roadmap focused on digitisation, automation, and operational excellence Partner with product, technology, operations, risk, and vendor teams to identify opportunities that improve Operational performance and client outcomes Act as a trusted technical advisor to senior stakeholders across Operations Hands On Oversight of development teams and ensure timely delivery of solutions Manage incident resolution and performance improvements Establish API first development, data quality, and platform observability Optimize and orchestrate workflows using BPM tools, decision engines, and custom microservices Pilot and scale emerging technologies such as Generative AI where appropriate. Implementing AI/ML models for exception management, document classification, anomaly detection, and operational intelligence Identify areas for tech driven innovation and rapidly prototype solutions with internal or vendor teams Evaluate and select external platform providers, own technical due diligence, integration planning, and vendor alignment with enterprise architecture Ensure third party platforms meet enterprise standards around security, integration, observability, and support Present strategy, solution design, and progress updates to steering committees and senior technology forums Ensure platforms are audit ready and meet data residency, security, and control requirements in all operating jurisdictions Develop and execute a comprehensive technology roadmap and governance framework for corporate functions Ensure alignment of technology initiatives with organizational goals Build and maintain strong relationships with technology vendors Negotiate contracts, monitor SLAs, and ensure cost effective service delivery Evaluate vendor performance and drive continuous improvement What We're Looking For 10+ years of experience in Corporate / Operations Technology Proven leadership in enterprise technology within corporate functions Strong technical understanding of modern software development practices (APIs, cloud, CI/CD, monitoring, etc Experience with GenAI or LLM powered tools to accelerate the SDLC process Hands On development experience programming in Java or C++ Strong experience managing vendor solutions and integrations Strong hands on experience with enterprise automation tools (RPA, BPM, workflow engines) and machine learning frameworks in production environments Deep understanding of Operational processing workflows and challenges in areas like trade matching, exceptions management, regulatory compliance etc Experience managing vendor ecosystems, including platform integration, architecture alignment, and service management Proficiency in Cloud platforms (AWS, Azure, GCP) and microservices architecture, REST APIs, and integration patterns Preferred Involvement in enterprise data mesh, data fabric, or real time operational analytics programs Familiarity with SDLC, Agile/SAFe, release management, and change controls in financial services Demonstrated success delivering large scale digital transformation programs in highly regulated financial environments Ability to challenge vendors technically and evaluate roadmap alignment with enterprise needs Strong organizational, written, and verbal communication skills with the ability to collaborate across disciplines A track record of practical, hands on leadership and problem solving, with a bias toward action and a mindset rooted in experimentation and continuous learning What You Can Expect from Us Central Location: based at our city offices near St Paul's. Free Food: We provide lunch each day of the week when the employee attends the office via our vendor Feedr as well as breakfast cereals, office snacks and drinks from our free vending machines Paid Time Off: 25 days annual leave entitlement plus 2 charity days Reward for your service: We offer a two week bonus holiday after completing each 5 years of service Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, Cash Plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a "Share Incentive" plan Tuition Assistance and Professional Training: Benefit from on demand learning, boot camps, and opportunities to attend conferences Collaboration and innovation are integral to our success - it's how we got to where we are and how we'll maintain and grow our competitive advantage. We believe this best happens in an office environment. Employees in Technology work in the office 2 or more days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long term.
Aug 13, 2026
Full time
Business Support London, England Full-time Company Description MarketAxess is on a journey to digitally transform one of the world's largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one's ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we're going. How we get there is up to us. Join us and help Take Us There. The Role The Corporate Technology Lead will define and deliver the technology roadmap for corporate functions including Finance, HR, Legal & Compliance, Risk, Finance and Marketing. This role is responsible for platform consolidation, digitization, strategic alignment of technology initiatives with business objectives, and effective vendor management. For the operations function this individual will be driving Operations Technology Transformation through digitization, and technology innovation to deliver scalable, efficient, and resilient platforms. We are seeking a hands on experienced and forward thinking Technology Lead to spearhead the digitization and automation of Operations. The successful candidate will lead technology strategy and execution across key service areas including trade settlements, middle office, reconciliations, regulatory reporting, client lifecycle management and operational controls. Delivering operational efficiency and improving client experience through transformation initiatives. How You'll Help Take Us There Strategic Change Leadership Develop and execute a comprehensive technology roadmap and governance framework for corporate functions Evaluate the As is Operations technology landscape and look to simplify the end to end architecture Define and execute a forward looking technology and transformation roadmap focused on digitisation, automation, and operational excellence Partner with product, technology, operations, risk, and vendor teams to identify opportunities that improve Operational performance and client outcomes Act as a trusted technical advisor to senior stakeholders across Operations Hands On Oversight of development teams and ensure timely delivery of solutions Manage incident resolution and performance improvements Establish API first development, data quality, and platform observability Optimize and orchestrate workflows using BPM tools, decision engines, and custom microservices Pilot and scale emerging technologies such as Generative AI where appropriate. Implementing AI/ML models for exception management, document classification, anomaly detection, and operational intelligence Identify areas for tech driven innovation and rapidly prototype solutions with internal or vendor teams Evaluate and select external platform providers, own technical due diligence, integration planning, and vendor alignment with enterprise architecture Ensure third party platforms meet enterprise standards around security, integration, observability, and support Present strategy, solution design, and progress updates to steering committees and senior technology forums Ensure platforms are audit ready and meet data residency, security, and control requirements in all operating jurisdictions Develop and execute a comprehensive technology roadmap and governance framework for corporate functions Ensure alignment of technology initiatives with organizational goals Build and maintain strong relationships with technology vendors Negotiate contracts, monitor SLAs, and ensure cost effective service delivery Evaluate vendor performance and drive continuous improvement What We're Looking For 10+ years of experience in Corporate / Operations Technology Proven leadership in enterprise technology within corporate functions Strong technical understanding of modern software development practices (APIs, cloud, CI/CD, monitoring, etc Experience with GenAI or LLM powered tools to accelerate the SDLC process Hands On development experience programming in Java or C++ Strong experience managing vendor solutions and integrations Strong hands on experience with enterprise automation tools (RPA, BPM, workflow engines) and machine learning frameworks in production environments Deep understanding of Operational processing workflows and challenges in areas like trade matching, exceptions management, regulatory compliance etc Experience managing vendor ecosystems, including platform integration, architecture alignment, and service management Proficiency in Cloud platforms (AWS, Azure, GCP) and microservices architecture, REST APIs, and integration patterns Preferred Involvement in enterprise data mesh, data fabric, or real time operational analytics programs Familiarity with SDLC, Agile/SAFe, release management, and change controls in financial services Demonstrated success delivering large scale digital transformation programs in highly regulated financial environments Ability to challenge vendors technically and evaluate roadmap alignment with enterprise needs Strong organizational, written, and verbal communication skills with the ability to collaborate across disciplines A track record of practical, hands on leadership and problem solving, with a bias toward action and a mindset rooted in experimentation and continuous learning What You Can Expect from Us Central Location: based at our city offices near St Paul's. Free Food: We provide lunch each day of the week when the employee attends the office via our vendor Feedr as well as breakfast cereals, office snacks and drinks from our free vending machines Paid Time Off: 25 days annual leave entitlement plus 2 charity days Reward for your service: We offer a two week bonus holiday after completing each 5 years of service Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, Cash Plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a "Share Incentive" plan Tuition Assistance and Professional Training: Benefit from on demand learning, boot camps, and opportunities to attend conferences Collaboration and innovation are integral to our success - it's how we got to where we are and how we'll maintain and grow our competitive advantage. We believe this best happens in an office environment. Employees in Technology work in the office 2 or more days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long term.
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. As Head of PSA UK, you will have responsibility for our London Receiving Center. You will head and scale a team of approximately 15 people on the ground, own the day to day operations, and carry P&L responsibility for the site. This is a hands on leadership role for an entrepreneurial operator who has successfully built, run, and scaled businesses or business units before. You will be responsible for building a high performing local team, ensuring operational excellence, and driving sustainable growth - while operating within a highly collaborative, international organization. You will report directly to the General Manager, Europe, and work closely with European and US based leadership teams across Operations, Product, Marketing & Finance. Onsite Requirement: This role requires you to be onsite in the office 4 days per week. What You'll Do Accountable for a team of 15+ employees across operations, customer intake, logistics, and support functions Hold full P&L responsibility, including budgeting, cost control, forecasting, and performance tracking Ensure efficient, scalable, and compliant receiving, processing, and outbound workflows Build and maintain a strong performance culture focused on quality, speed, customer satisfaction, and continuous improvement Hire, onboard, and develop talent as the operation scales Work closely with the Marketing Manager, UK & Operations Lead to support growth initiatives, campaigns, and local partnerships Collaborate with US and European teams to align on standard processes, systems, and best practices Act as the senior on site leader and key point of contact for internal stakeholders, partners, and vendors Ensure compliance with local regulations, customs processes, and company policies Support Operations by identifying operational risks and proactively implement mitigation plans Who You Are Proven business leader with experience running and scaling a business, site, or business unit - ideally as a founder, owner, general manager with 5+ years of experience Demonstrated P&L ownership, with a clear understanding of cost structures, margins, and operational leverage Comfortable operating in a fast paced, growth oriented, and sometimes ambiguous environment Hands on, pragmatic, and execution focused - able to balance strategy with day to day operations Strong understanding of how to build processes, structure teams, and scale operations sustainably Experience working in international or cross cultural environments Excellent communication and stakeholder management skills Background in logistics, operations, e commerce, marketplaces, collectibles, or regulated environments is a plus Knowledge of the trading card or collectibles ecosystem is a strong advantage, but not required Must be authorized to work in the United Kingdom Fluent in English Collectors uses e-Verify to validate your ability to work legally in the United States. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email . U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here. Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.
Jul 31, 2026
Full time
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. As Head of PSA UK, you will have responsibility for our London Receiving Center. You will head and scale a team of approximately 15 people on the ground, own the day to day operations, and carry P&L responsibility for the site. This is a hands on leadership role for an entrepreneurial operator who has successfully built, run, and scaled businesses or business units before. You will be responsible for building a high performing local team, ensuring operational excellence, and driving sustainable growth - while operating within a highly collaborative, international organization. You will report directly to the General Manager, Europe, and work closely with European and US based leadership teams across Operations, Product, Marketing & Finance. Onsite Requirement: This role requires you to be onsite in the office 4 days per week. What You'll Do Accountable for a team of 15+ employees across operations, customer intake, logistics, and support functions Hold full P&L responsibility, including budgeting, cost control, forecasting, and performance tracking Ensure efficient, scalable, and compliant receiving, processing, and outbound workflows Build and maintain a strong performance culture focused on quality, speed, customer satisfaction, and continuous improvement Hire, onboard, and develop talent as the operation scales Work closely with the Marketing Manager, UK & Operations Lead to support growth initiatives, campaigns, and local partnerships Collaborate with US and European teams to align on standard processes, systems, and best practices Act as the senior on site leader and key point of contact for internal stakeholders, partners, and vendors Ensure compliance with local regulations, customs processes, and company policies Support Operations by identifying operational risks and proactively implement mitigation plans Who You Are Proven business leader with experience running and scaling a business, site, or business unit - ideally as a founder, owner, general manager with 5+ years of experience Demonstrated P&L ownership, with a clear understanding of cost structures, margins, and operational leverage Comfortable operating in a fast paced, growth oriented, and sometimes ambiguous environment Hands on, pragmatic, and execution focused - able to balance strategy with day to day operations Strong understanding of how to build processes, structure teams, and scale operations sustainably Experience working in international or cross cultural environments Excellent communication and stakeholder management skills Background in logistics, operations, e commerce, marketplaces, collectibles, or regulated environments is a plus Knowledge of the trading card or collectibles ecosystem is a strong advantage, but not required Must be authorized to work in the United Kingdom Fluent in English Collectors uses e-Verify to validate your ability to work legally in the United States. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email . U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here. Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.
Director Data & Analytics API Experience - Data ServicesSkip to main contentBy clicking "Accept All Cookies," you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.# CareersDirector Data & Analytics API Experience - Data Services page is loaded Director Data & Analytics API Experience - Data ServicesApplylocations: Belfast - Millennium Housetime type: Full timeposted on: Posted Todayjob requisition id: 34591 Director Data & Analytics API Experience - Data Services Background: CME Group runs some of the world's largest and most important trading venues, including derivatives exchanges, FX/FI platforms. The trading participants include leading investment banks, hedge funds, proprietary trading firms, investment managers, and retail traders, as well as additional stakeholders such as independent software vendors (ISVs) and data redistributors. To support our unique data and analytics products, we are now building a unified API-first distribution framework, simplifying consumption and value extraction. The Role: We are seeking a key stakeholder for the CMEG External Data-Analytics (DA) APIs and distribution services. This is a high-impact, individual contributor (IC) role for an individual who can navigate complex enterprise systems and deliver a modern, developer-first experience. This customer-facing role serves as the technical link between our APIs and the customer, acting as a high-level practitioner who crafts SDKs and delivery mechanisms to make complex market data easy to consume. You will translate direct customer feedback into refined requirements for the product team while solving integration hurdles firsthand. By bridging these gaps, you will ensure our technical ecosystem is both highly functional and seamless for clients to adopt. Our API First Vision Our external API is the singular point where our strategy, technology, and customer experience converge to create value. Our corporate DA strategy focuses on "activation," which involves externalizing proven internal IP and exposing it through a simple, consumable API, as well as adding net-new IP jointly developed with our customers. The API is our "single, unified distribution channel". It serves as the "handover point" where internal engineering ends and the customer or partner ecosystem begins. The API provides a "single 'front door'" for customers. By using a "unified API", barriers to consumption are removed, integration time is reduced, development costs lowered, and a consistent experience provided across all data latencies (Real-time, Recent History, and Deep History), data types (time series, metadata, unstructured) and services. Internal users are recognized as ultra-valuable sources of feedback. By mandating both internal and external DA workflows through the same SDK, we create a shared experience for both sets of users. In summary, our API is the "final product" and the "primary tool" moving CMEG up the value curve from a raw data producer to an invaluable source of insights for our customers. What you Will be Doing: The focus of the work is on activation and will be organized across four strategic pillars designed to continue to build the foundation, enhance the customer experience, and align all our public offerings. Developer Experience + "North Star" Activation: Build a high-performance Python SDK that mimics the industry's best "one-line-to-insight" user experiences. Your goal is to move the user from installation to action in seconds. + Lighthouse Deliverable: This SDK will serve as the technical and UX benchmark for how all future CMEG IP is externalized and consumed. It will be the first deliverable and form your MVP. + Internal User Parity: The SDK must provide a 'single front door' for internal users, allowing them to 'pip install' and access BigQuery datasets through the same idiomatic Python patterns designed for customers. + Release Open-Source SDKs: Develop and maintain a suite of SDKs in popular languages like Python and C++ to make integrating with our APIs as simple as possible. + Public Schema Registry: Implement a publicly accessible registry (e.g., Protobuf, JSON or Avro) that allow internal teams and partners to generate their own client software. Developer Collateral + Simplify Public Messaging: Partner with internal stakeholders to clearly communicate CME Group's D&A value proposition. + Technical Documentation: Evaluate, implement and maintain an API documentation library and migrate existing fragmented solutions to it. + Publish Reference Docs: Create first-class, detailed technical reference documentation that serves as the definitive contract for all API behaviour and usage. + Accelerate Time-to-Value: Develop practical tutorials, code samples, and dashboard templates to empower customers to self-serve and validate products rapidly. Data Plane + Expand Cloud Distribution: Work with our customers and product teams to extend our existing data offerings to meet customer cloud demand. Abstracting cloud specific technologies away and provisioning a common messaging layer. + Abstraction Layers: Work with our customers to better understand if/how we can improve data delivery for deep history and data sharing services so that accessing large datasets feels identical to a standard, programmatic API call + Enforce Schema Consistency: Use a centralized schema registry to ensure identical data models and field names across different services and latency tiers. Control Plane + Normalize Authentication: Work with our central technology team to ensure a unified CMEG credential system that retires legacy approaches and hides cloud-specific complexity from the user. + Downstream Distribution Technologies: Support external facing distribution technologies to provision products, including Bobsled, SFTP, Curl, email, etc. + Implement Group Wide Telemetry Tracking: Work with business intelligence teams to build the capabilities to track user activity With the goal to generate insights into user activity and product value. + Full-Stack Execution: Be a key stakeholder in the "plumbing" of the API lifecycle, including GitHub governance, and CI/CD pipelines for PyPi publishing. Unified API Strategy + Technical audit: Work with stakeholders across the organization to conduct a survey of existing APIs (RPC over HTTP, JSON, XML Query, REST, WebSocket, S3, Pub-Sub, etc) across the business, to identify fragmentation, authentication gaps, and areas for consolidation. Survey peers and partners to identify best-practice in API design and user experience. + Establish Versioning Models: Work with stakeholders to define and document the hybrid versioning model to manage API updates while ensuring stability for partners and customers. Time Line Major milestones for the work are split into three, Short (1yr): Publish the MVP of the SDK on github and PyPI, including support for Looker dashboards and other upstream uses. Medium (2-3yr). Design and publish a normalized multi cloud distribution framework. Long (3-5yrs): Work as a stakeholder across the organization to streamline the process of normalizing APIs across CME Group Data Services and the wider organization. Who are we looking for? Exceptional Achievers & Problem Solvers: We are looking for high-capacity individuals who are driven to be elite at what they do. You must possess a strong technical foundation and a genuine interest in the mechanics of capital markets-understanding how data is used through futures, options, and cash markets. API-First Mindset: You are obsessed with developer experience (DX). You believe the API is the product and should be as easy to use as a "pip install" command. API-First Mindset: You are obsessed with developer experience (DX). You believe the API is the product and should be as easy to use as a "pip install" command. Cloud-Native Builders: Experience using, designing, and building SDKs and APIs in the cloud Polymathic Ability: You are comfortable bridging the gap between business strategy, engineering, and technical writing. Python Expertise: Highly proficient in Python, with the ability to write clean, idiomatic, and robust code for public consumption. Technical Stack Environment: Google Cloud Platform (GCP), Apigee. Protocols: WebSockets, REST, GCS. Tooling: Python (Expert), OAuth 2.0, GitHub, Protobuf/Avro, SQL. Company Benefits: Bonus Programme Equity Programme Employee Stock Purchase Plan (ESPP) Private Medical and Dental coverage Mental Health Benefit Programme Group Pension Plan Income Protection Life Assurance Cycle To Work EV Car Benefit Scheme Gym Membership Family Leave Education Assistance - MBA/Advanced Degree/Bachelor Degree Ongoing Employee Development Training/Certification Hybrid CME Group: Where Futures are Made CME Group is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone's perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic. Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.
Jul 31, 2026
Full time
Director Data & Analytics API Experience - Data ServicesSkip to main contentBy clicking "Accept All Cookies," you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.# CareersDirector Data & Analytics API Experience - Data Services page is loaded Director Data & Analytics API Experience - Data ServicesApplylocations: Belfast - Millennium Housetime type: Full timeposted on: Posted Todayjob requisition id: 34591 Director Data & Analytics API Experience - Data Services Background: CME Group runs some of the world's largest and most important trading venues, including derivatives exchanges, FX/FI platforms. The trading participants include leading investment banks, hedge funds, proprietary trading firms, investment managers, and retail traders, as well as additional stakeholders such as independent software vendors (ISVs) and data redistributors. To support our unique data and analytics products, we are now building a unified API-first distribution framework, simplifying consumption and value extraction. The Role: We are seeking a key stakeholder for the CMEG External Data-Analytics (DA) APIs and distribution services. This is a high-impact, individual contributor (IC) role for an individual who can navigate complex enterprise systems and deliver a modern, developer-first experience. This customer-facing role serves as the technical link between our APIs and the customer, acting as a high-level practitioner who crafts SDKs and delivery mechanisms to make complex market data easy to consume. You will translate direct customer feedback into refined requirements for the product team while solving integration hurdles firsthand. By bridging these gaps, you will ensure our technical ecosystem is both highly functional and seamless for clients to adopt. Our API First Vision Our external API is the singular point where our strategy, technology, and customer experience converge to create value. Our corporate DA strategy focuses on "activation," which involves externalizing proven internal IP and exposing it through a simple, consumable API, as well as adding net-new IP jointly developed with our customers. The API is our "single, unified distribution channel". It serves as the "handover point" where internal engineering ends and the customer or partner ecosystem begins. The API provides a "single 'front door'" for customers. By using a "unified API", barriers to consumption are removed, integration time is reduced, development costs lowered, and a consistent experience provided across all data latencies (Real-time, Recent History, and Deep History), data types (time series, metadata, unstructured) and services. Internal users are recognized as ultra-valuable sources of feedback. By mandating both internal and external DA workflows through the same SDK, we create a shared experience for both sets of users. In summary, our API is the "final product" and the "primary tool" moving CMEG up the value curve from a raw data producer to an invaluable source of insights for our customers. What you Will be Doing: The focus of the work is on activation and will be organized across four strategic pillars designed to continue to build the foundation, enhance the customer experience, and align all our public offerings. Developer Experience + "North Star" Activation: Build a high-performance Python SDK that mimics the industry's best "one-line-to-insight" user experiences. Your goal is to move the user from installation to action in seconds. + Lighthouse Deliverable: This SDK will serve as the technical and UX benchmark for how all future CMEG IP is externalized and consumed. It will be the first deliverable and form your MVP. + Internal User Parity: The SDK must provide a 'single front door' for internal users, allowing them to 'pip install' and access BigQuery datasets through the same idiomatic Python patterns designed for customers. + Release Open-Source SDKs: Develop and maintain a suite of SDKs in popular languages like Python and C++ to make integrating with our APIs as simple as possible. + Public Schema Registry: Implement a publicly accessible registry (e.g., Protobuf, JSON or Avro) that allow internal teams and partners to generate their own client software. Developer Collateral + Simplify Public Messaging: Partner with internal stakeholders to clearly communicate CME Group's D&A value proposition. + Technical Documentation: Evaluate, implement and maintain an API documentation library and migrate existing fragmented solutions to it. + Publish Reference Docs: Create first-class, detailed technical reference documentation that serves as the definitive contract for all API behaviour and usage. + Accelerate Time-to-Value: Develop practical tutorials, code samples, and dashboard templates to empower customers to self-serve and validate products rapidly. Data Plane + Expand Cloud Distribution: Work with our customers and product teams to extend our existing data offerings to meet customer cloud demand. Abstracting cloud specific technologies away and provisioning a common messaging layer. + Abstraction Layers: Work with our customers to better understand if/how we can improve data delivery for deep history and data sharing services so that accessing large datasets feels identical to a standard, programmatic API call + Enforce Schema Consistency: Use a centralized schema registry to ensure identical data models and field names across different services and latency tiers. Control Plane + Normalize Authentication: Work with our central technology team to ensure a unified CMEG credential system that retires legacy approaches and hides cloud-specific complexity from the user. + Downstream Distribution Technologies: Support external facing distribution technologies to provision products, including Bobsled, SFTP, Curl, email, etc. + Implement Group Wide Telemetry Tracking: Work with business intelligence teams to build the capabilities to track user activity With the goal to generate insights into user activity and product value. + Full-Stack Execution: Be a key stakeholder in the "plumbing" of the API lifecycle, including GitHub governance, and CI/CD pipelines for PyPi publishing. Unified API Strategy + Technical audit: Work with stakeholders across the organization to conduct a survey of existing APIs (RPC over HTTP, JSON, XML Query, REST, WebSocket, S3, Pub-Sub, etc) across the business, to identify fragmentation, authentication gaps, and areas for consolidation. Survey peers and partners to identify best-practice in API design and user experience. + Establish Versioning Models: Work with stakeholders to define and document the hybrid versioning model to manage API updates while ensuring stability for partners and customers. Time Line Major milestones for the work are split into three, Short (1yr): Publish the MVP of the SDK on github and PyPI, including support for Looker dashboards and other upstream uses. Medium (2-3yr). Design and publish a normalized multi cloud distribution framework. Long (3-5yrs): Work as a stakeholder across the organization to streamline the process of normalizing APIs across CME Group Data Services and the wider organization. Who are we looking for? Exceptional Achievers & Problem Solvers: We are looking for high-capacity individuals who are driven to be elite at what they do. You must possess a strong technical foundation and a genuine interest in the mechanics of capital markets-understanding how data is used through futures, options, and cash markets. API-First Mindset: You are obsessed with developer experience (DX). You believe the API is the product and should be as easy to use as a "pip install" command. API-First Mindset: You are obsessed with developer experience (DX). You believe the API is the product and should be as easy to use as a "pip install" command. Cloud-Native Builders: Experience using, designing, and building SDKs and APIs in the cloud Polymathic Ability: You are comfortable bridging the gap between business strategy, engineering, and technical writing. Python Expertise: Highly proficient in Python, with the ability to write clean, idiomatic, and robust code for public consumption. Technical Stack Environment: Google Cloud Platform (GCP), Apigee. Protocols: WebSockets, REST, GCS. Tooling: Python (Expert), OAuth 2.0, GitHub, Protobuf/Avro, SQL. Company Benefits: Bonus Programme Equity Programme Employee Stock Purchase Plan (ESPP) Private Medical and Dental coverage Mental Health Benefit Programme Group Pension Plan Income Protection Life Assurance Cycle To Work EV Car Benefit Scheme Gym Membership Family Leave Education Assistance - MBA/Advanced Degree/Bachelor Degree Ongoing Employee Development Training/Certification Hybrid CME Group: Where Futures are Made CME Group is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone's perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic. Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.
Amazon Marketplace Manager Greater Manchester 50k + Benefits We're partnering with an ambitious direct-to-consumer brand to recruit an Amazon Marketplace Manager who will take full commercial ownership of one of the business's most important sales channels. This is an exciting opportunity to join a growing ecommerce business and play a key role in driving revenue, profitability and long-term growth across Amazon. Working alongside a specialist Amazon team, you'll be the in-house expert for the channel, owning trading performance, advertising strategy, account health and commercial optimisation. As the Amazon Marketplace Manager, you will collaborate closely with Product, Merchandising and Operations teams to maximise performance and identify new opportunities for growth. Key Responsibilities in the Position of Amazon Marketplace Manager: Own the commercial performance, growth and profitability of the Amazon channel. Develop and deliver the Amazon trading and growth strategy. Manage Amazon account health and Seller Central performance. Partner with the Amazon team to optimise PPC, SEO and advertising performance. Monitor and improve key metrics including revenue, margin, TACoS, conversion and Buy Box performance. Optimise pricing, promotions, listings and catalogue performance. Work closely with Supply Chain to align stock availability with trading plans. Produce regular trading reports, performance analysis and commercial recommendations. Act as the internal Amazon expert, driving best practice across the business. About You We're looking for a commercially driven marketplace professional with: Proven experience managing Amazon Seller Central within a retail, ecommerce or DTC business. A strong track record of growing Amazon sales profitably. Experience managing Amazon PPC and working with external Amazon agencies. Strong commercial awareness with experience owning budgets, revenue and performance targets. Excellent analytical skills with the ability to turn data into commercial action. Experience managing pricing, promotions, catalogue optimisation and marketplace trading. A proactive, hands-on approach and the confidence to influence stakeholders. Experience within a fast-paced ecommerce or retail business; knowledge of third-party Amazon tools or multi-marketplace experience would be advantageous. Why Join? This is a fantastic opportunity to take ownership of a key commercial channel within a growing ecommerce business. You'll have genuine autonomy, work alongside an ambitious leadership team and play a significant role in shaping the future growth of the Amazon marketplace. Apply today to be considered for the position of Amazon Marketplace Manager. BH36878
Jul 28, 2026
Full time
Amazon Marketplace Manager Greater Manchester 50k + Benefits We're partnering with an ambitious direct-to-consumer brand to recruit an Amazon Marketplace Manager who will take full commercial ownership of one of the business's most important sales channels. This is an exciting opportunity to join a growing ecommerce business and play a key role in driving revenue, profitability and long-term growth across Amazon. Working alongside a specialist Amazon team, you'll be the in-house expert for the channel, owning trading performance, advertising strategy, account health and commercial optimisation. As the Amazon Marketplace Manager, you will collaborate closely with Product, Merchandising and Operations teams to maximise performance and identify new opportunities for growth. Key Responsibilities in the Position of Amazon Marketplace Manager: Own the commercial performance, growth and profitability of the Amazon channel. Develop and deliver the Amazon trading and growth strategy. Manage Amazon account health and Seller Central performance. Partner with the Amazon team to optimise PPC, SEO and advertising performance. Monitor and improve key metrics including revenue, margin, TACoS, conversion and Buy Box performance. Optimise pricing, promotions, listings and catalogue performance. Work closely with Supply Chain to align stock availability with trading plans. Produce regular trading reports, performance analysis and commercial recommendations. Act as the internal Amazon expert, driving best practice across the business. About You We're looking for a commercially driven marketplace professional with: Proven experience managing Amazon Seller Central within a retail, ecommerce or DTC business. A strong track record of growing Amazon sales profitably. Experience managing Amazon PPC and working with external Amazon agencies. Strong commercial awareness with experience owning budgets, revenue and performance targets. Excellent analytical skills with the ability to turn data into commercial action. Experience managing pricing, promotions, catalogue optimisation and marketplace trading. A proactive, hands-on approach and the confidence to influence stakeholders. Experience within a fast-paced ecommerce or retail business; knowledge of third-party Amazon tools or multi-marketplace experience would be advantageous. Why Join? This is a fantastic opportunity to take ownership of a key commercial channel within a growing ecommerce business. You'll have genuine autonomy, work alongside an ambitious leadership team and play a significant role in shaping the future growth of the Amazon marketplace. Apply today to be considered for the position of Amazon Marketplace Manager. BH36878
E-Commerce Manager Location: West London Salary: Circa 65,000 DOE + Quarterly & Annual Bonus + Private Medical + Pension + Life Assurance + 25 Days Holiday E-Commerce Manager Digital Trading Manager Online Trading Manager Digital Commerce Manager Marketplace Manager D2C B2C Omnichannel Performance Marketing CRO Google Analytics Google Shopping Affiliate Marketing TikTok Shop eBay Shopify Magento WooCommerce Customer Journey Digital Strategy An outstanding opportunity has arisen for an experienced E-Commerce Manager to join a successful international consumer brand with ambitious growth plans. This role would suit someone who has successfully grown online sales within a premium retail, consumer goods, home, lifestyle, FMCG, furniture, technology, fashion or D2C business and enjoys combining commercial strategy with hands-on digital trading. Working closely with the Head of E-Commerce and senior leadership team, you'll be responsible for driving online revenue growth, improving website performance, increasing customer acquisition, optimising conversion rates and identifying new digital opportunities across multiple online channels. You'll inherit a successful e-commerce operation with significant marketing investment and play a key role in delivering ambitious online growth over the next five years. Key Responsibilities Develop and deliver the UK e-commerce strategy. Own the annual trading, promotional and campaign calendar. Drive profitable online revenue growth across all digital channels. Increase Conversion Rate Optimisation (CRO), Average Order Value (AOV) and Customer Lifetime Value (CLV). Optimise the online customer journey and user experience. Manage digital merchandising and website trading performance. Oversee product information, pricing, imagery, content and product feeds. Identify new marketplace opportunities including TikTok Shop, eBay and emerging digital channels. Manage Google Shopping, affiliate marketing, paid media and performance marketing activity. Maximise Return on Advertising Spend (ROAS). Analyse website performance using Google Analytics, reporting dashboards and commercial KPIs. Deliver actionable insight to improve sales, traffic and conversion. Manage external agencies and digital partners. Work closely with Marketing, Commercial, Operations and Customer Service teams. Build relationships with international stakeholders. Manage third-party logistics relationships and continually improve operational performance. Monitor competitor activity and emerging e-commerce trends. About You We're looking for someone who combines commercial thinking with digital expertise. You'll likely have experience as: E-Commerce Manager Digital Trading Manager Online Trading Manager Digital Commerce Manager Marketplace Manager Ecommerce Trading Manager Head of E-Commerce (SME) Senior E-Commerce Executive ready to step up You'll also have: Proven experience growing D2C and B2C online sales. Strong website management experience. Experience of Shopify, Magento, Salesforce Commerce Cloud, Adobe Commerce, WooCommerce or similar e-commerce platforms. Excellent Google Analytics knowledge. Experience managing performance marketing campaigns delivering excellent ROAS. Experience managing Google Shopping, affiliate programmes and paid digital channels. Marketplace experience including TikTok Shop, eBay or Amazon. Strong commercial analysis skills. Budget management experience. Excellent stakeholder management skills. Strong project management and organisational ability. A proactive, hands-on approach with a passion for delivering continuous improvement. Why Apply? Circa 65,000 basic salary (DOE) Quarterly performance bonus Annual company bonus Private medical insurance Company pension Life assurance 25 days holiday plus bank holidays Ongoing career development Join a recognised international premium consumer brand Significant marketing investment Opportunity to shape the future of a rapidly growing e-commerce business High-profile role with genuine progression opportunities If you're passionate about e-commerce, digital trading, online growth, performance marketing and delivering outstanding customer experiences, we'd love to hear from you. Mandeville is acting as an Employment Agency in relation to this vacancy.
Jul 26, 2026
Full time
E-Commerce Manager Location: West London Salary: Circa 65,000 DOE + Quarterly & Annual Bonus + Private Medical + Pension + Life Assurance + 25 Days Holiday E-Commerce Manager Digital Trading Manager Online Trading Manager Digital Commerce Manager Marketplace Manager D2C B2C Omnichannel Performance Marketing CRO Google Analytics Google Shopping Affiliate Marketing TikTok Shop eBay Shopify Magento WooCommerce Customer Journey Digital Strategy An outstanding opportunity has arisen for an experienced E-Commerce Manager to join a successful international consumer brand with ambitious growth plans. This role would suit someone who has successfully grown online sales within a premium retail, consumer goods, home, lifestyle, FMCG, furniture, technology, fashion or D2C business and enjoys combining commercial strategy with hands-on digital trading. Working closely with the Head of E-Commerce and senior leadership team, you'll be responsible for driving online revenue growth, improving website performance, increasing customer acquisition, optimising conversion rates and identifying new digital opportunities across multiple online channels. You'll inherit a successful e-commerce operation with significant marketing investment and play a key role in delivering ambitious online growth over the next five years. Key Responsibilities Develop and deliver the UK e-commerce strategy. Own the annual trading, promotional and campaign calendar. Drive profitable online revenue growth across all digital channels. Increase Conversion Rate Optimisation (CRO), Average Order Value (AOV) and Customer Lifetime Value (CLV). Optimise the online customer journey and user experience. Manage digital merchandising and website trading performance. Oversee product information, pricing, imagery, content and product feeds. Identify new marketplace opportunities including TikTok Shop, eBay and emerging digital channels. Manage Google Shopping, affiliate marketing, paid media and performance marketing activity. Maximise Return on Advertising Spend (ROAS). Analyse website performance using Google Analytics, reporting dashboards and commercial KPIs. Deliver actionable insight to improve sales, traffic and conversion. Manage external agencies and digital partners. Work closely with Marketing, Commercial, Operations and Customer Service teams. Build relationships with international stakeholders. Manage third-party logistics relationships and continually improve operational performance. Monitor competitor activity and emerging e-commerce trends. About You We're looking for someone who combines commercial thinking with digital expertise. You'll likely have experience as: E-Commerce Manager Digital Trading Manager Online Trading Manager Digital Commerce Manager Marketplace Manager Ecommerce Trading Manager Head of E-Commerce (SME) Senior E-Commerce Executive ready to step up You'll also have: Proven experience growing D2C and B2C online sales. Strong website management experience. Experience of Shopify, Magento, Salesforce Commerce Cloud, Adobe Commerce, WooCommerce or similar e-commerce platforms. Excellent Google Analytics knowledge. Experience managing performance marketing campaigns delivering excellent ROAS. Experience managing Google Shopping, affiliate programmes and paid digital channels. Marketplace experience including TikTok Shop, eBay or Amazon. Strong commercial analysis skills. Budget management experience. Excellent stakeholder management skills. Strong project management and organisational ability. A proactive, hands-on approach with a passion for delivering continuous improvement. Why Apply? Circa 65,000 basic salary (DOE) Quarterly performance bonus Annual company bonus Private medical insurance Company pension Life assurance 25 days holiday plus bank holidays Ongoing career development Join a recognised international premium consumer brand Significant marketing investment Opportunity to shape the future of a rapidly growing e-commerce business High-profile role with genuine progression opportunities If you're passionate about e-commerce, digital trading, online growth, performance marketing and delivering outstanding customer experiences, we'd love to hear from you. Mandeville is acting as an Employment Agency in relation to this vacancy.
E-commerce and Marketplace Manager Blackburn £45,000-£60,000 + Bonus + Benefits A growing and ambitious product-led business is looking for an experienced Marketplace & Marketing Manager to help drive the next phase of growth across marketplace and retail channels. This is a broad, commercially focused role for someone who understands modern ecommerce, digital marketing, social media, product positioning and seasonal trading strategies. You'll play a key role in shaping how products are developed in-house, marketed, launched and sold across multiple online channels and marketplaces. The business continues to invest heavily in growth, digital infrastructure and new product development, making this a fantastic opportunity for a commercially minded marketer who enjoys variety, ownership and seeing the direct impact of their work. The Role Working closely with senior leadership, you'll take ownership of the marketplace and marketing functions, helping to drive traffic, conversion, customer engagement and brand growth across multiple channels. Key responsibilities will include: Driving growth across marketplace channels including Amazon, B&Q, eBay and TikTok. Researching and developing extensions to existing product ranges, working with the design team to create products that enhance marketplace growth and performance. Monitoring marketplace trading performance, product visibility and commercial opportunities. Planning and executing seasonal marketing calendars and promotional campaigns. Using analytics, trading data and customer insights to improve performance and identify growth opportunities. Managing and reviewing the performance of external digital and marketplace agency partners. Researching market trends, competitor activity and emerging marketplace opportunities. Supporting the development of email marketing campaigns and customer communications. Creating marketing tools and support materials for the retail field sales team. Maintaining strong and consistent brand messaging and tone of voice across all channels. About you We're looking for someone with a genuine interest in gifting, gardening and growing, who is excited by the opportunity to help develop products and grow marketplace channels within a unique and enjoyable category. You should be commercially minded, creative and comfortable launching and developing products, with the ability to spot trends and opportunities that will drive growth across our marketplace channels. This role would suit someone who enjoys working within a small, hands-on team environment where they can genuinely make a difference, bring ideas to the table and get stuck in across multiple areas of the business. You will ideally have: Previous experience within a marketplace, ecommerce, digital marketing or commercially focused online trading role. Experience driving growth across marketplace channels such as Amazon, eBay, TikTok Shop or similar platforms. A strong commercial mindset with the ability to identify product, marketing and marketplace growth opportunities. Experience supporting product development, range extensions or product launches from concept through to market. Good understanding of digital marketing, social media and online customer engagement Experience managing external digital or marketplace agency partners. Confidence using analytics, trading data and customer insights to support decision making and improve performance. Experience planning and executing seasonal campaigns and promotional activity. Strong communication skills and the ability to work closely with design, commercial and leadership teams. A hands-on, proactive approach with the ability to work effectively within a small team environment.
May 21, 2026
Full time
E-commerce and Marketplace Manager Blackburn £45,000-£60,000 + Bonus + Benefits A growing and ambitious product-led business is looking for an experienced Marketplace & Marketing Manager to help drive the next phase of growth across marketplace and retail channels. This is a broad, commercially focused role for someone who understands modern ecommerce, digital marketing, social media, product positioning and seasonal trading strategies. You'll play a key role in shaping how products are developed in-house, marketed, launched and sold across multiple online channels and marketplaces. The business continues to invest heavily in growth, digital infrastructure and new product development, making this a fantastic opportunity for a commercially minded marketer who enjoys variety, ownership and seeing the direct impact of their work. The Role Working closely with senior leadership, you'll take ownership of the marketplace and marketing functions, helping to drive traffic, conversion, customer engagement and brand growth across multiple channels. Key responsibilities will include: Driving growth across marketplace channels including Amazon, B&Q, eBay and TikTok. Researching and developing extensions to existing product ranges, working with the design team to create products that enhance marketplace growth and performance. Monitoring marketplace trading performance, product visibility and commercial opportunities. Planning and executing seasonal marketing calendars and promotional campaigns. Using analytics, trading data and customer insights to improve performance and identify growth opportunities. Managing and reviewing the performance of external digital and marketplace agency partners. Researching market trends, competitor activity and emerging marketplace opportunities. Supporting the development of email marketing campaigns and customer communications. Creating marketing tools and support materials for the retail field sales team. Maintaining strong and consistent brand messaging and tone of voice across all channels. About you We're looking for someone with a genuine interest in gifting, gardening and growing, who is excited by the opportunity to help develop products and grow marketplace channels within a unique and enjoyable category. You should be commercially minded, creative and comfortable launching and developing products, with the ability to spot trends and opportunities that will drive growth across our marketplace channels. This role would suit someone who enjoys working within a small, hands-on team environment where they can genuinely make a difference, bring ideas to the table and get stuck in across multiple areas of the business. You will ideally have: Previous experience within a marketplace, ecommerce, digital marketing or commercially focused online trading role. Experience driving growth across marketplace channels such as Amazon, eBay, TikTok Shop or similar platforms. A strong commercial mindset with the ability to identify product, marketing and marketplace growth opportunities. Experience supporting product development, range extensions or product launches from concept through to market. Good understanding of digital marketing, social media and online customer engagement Experience managing external digital or marketplace agency partners. Confidence using analytics, trading data and customer insights to support decision making and improve performance. Experience planning and executing seasonal campaigns and promotional activity. Strong communication skills and the ability to work closely with design, commercial and leadership teams. A hands-on, proactive approach with the ability to work effectively within a small team environment.
I am looking for an experienced Amazon Brand Managers to join my client's high-performing team!" This role involves taking full ownership of 1-2 brands, driving their day-to-day performance through hands-on PPC management, listing optimisation, and data-driven decision making. If you are proactive, take initiative, and treat the brands you manage as your own, we would love to hear from you. Day-to-day of the role: Build, manage, and optimise Amazon PPC campaigns (Sponsored Products, Brands, Display) across UK, EU, and US marketplaces. Own listing performance by optimising titles, bullets, A+ content, images, and backend keywords to maximise conversion. Analyse data daily using tools like Seller Central, Helium 10, Scale Insights, and Data Dive to identify opportunities and threats. Produce clear, concise weekly performance reports for the Brand Director. Execute pricing and promotional strategies during key trading periods. Manage A/B tests and experiments to continuously improve listing performance. Collaborate with design, logistics, and cross-functional teams to drive results. Required Skills & Qualifications: Minimum 2 years hands-on experience managing Amazon PPC campaigns. Proficient in ACoS, TACoS, ROAS, CPC, CTR, and conversion metrics. Experience with Amazon Seller Central, Helium 10, and at least one PPC automation tool. Experience managing listings across multiple Amazon marketplaces. Strong written and verbal communication skills for daily interactions with the leadership team and writing reports. Self-starter who takes initiative and can work independently. Benefits: Competitive starting salary of £40,000 per annum. 25 days paid leave per year plus Bank Holidays. Quarterly performance bonus tied to brand KPIs. Company pension scheme (auto-enrolment in line with UK statutory requirements). Real role with ownership and autonomy in a growing business. Structured onboarding, mentoring, and career development opportunities. Apply now for immediate consideration!
May 14, 2026
Full time
I am looking for an experienced Amazon Brand Managers to join my client's high-performing team!" This role involves taking full ownership of 1-2 brands, driving their day-to-day performance through hands-on PPC management, listing optimisation, and data-driven decision making. If you are proactive, take initiative, and treat the brands you manage as your own, we would love to hear from you. Day-to-day of the role: Build, manage, and optimise Amazon PPC campaigns (Sponsored Products, Brands, Display) across UK, EU, and US marketplaces. Own listing performance by optimising titles, bullets, A+ content, images, and backend keywords to maximise conversion. Analyse data daily using tools like Seller Central, Helium 10, Scale Insights, and Data Dive to identify opportunities and threats. Produce clear, concise weekly performance reports for the Brand Director. Execute pricing and promotional strategies during key trading periods. Manage A/B tests and experiments to continuously improve listing performance. Collaborate with design, logistics, and cross-functional teams to drive results. Required Skills & Qualifications: Minimum 2 years hands-on experience managing Amazon PPC campaigns. Proficient in ACoS, TACoS, ROAS, CPC, CTR, and conversion metrics. Experience with Amazon Seller Central, Helium 10, and at least one PPC automation tool. Experience managing listings across multiple Amazon marketplaces. Strong written and verbal communication skills for daily interactions with the leadership team and writing reports. Self-starter who takes initiative and can work independently. Benefits: Competitive starting salary of £40,000 per annum. 25 days paid leave per year plus Bank Holidays. Quarterly performance bonus tied to brand KPIs. Company pension scheme (auto-enrolment in line with UK statutory requirements). Real role with ownership and autonomy in a growing business. Structured onboarding, mentoring, and career development opportunities. Apply now for immediate consideration!
I am looking for an experienced Amazon Brand Managers to join my client's high-performing team!" This role involves taking full ownership of 1-2 brands, driving their day-to-day performance through hands-on PPC management, listing optimisation, and data-driven decision making. If you are proactive, take initiative, and treat the brands you manage as your own, we would love to hear from you. Day-to-day of the role: Build, manage, and optimise Amazon PPC campaigns (Sponsored Products, Brands, Display) across UK, EU, and US marketplaces. Own listing performance by optimising titles, bullets, A+ content, images, and backend keywords to maximise conversion. Analyse data daily using tools like Seller Central, Helium 10, Scale Insights, and Data Dive to identify opportunities and threats. Produce clear, concise weekly performance reports for the Brand Director. Execute pricing and promotional strategies during key trading periods. Manage A/B tests and experiments to continuously improve listing performance. Collaborate with design, logistics, and cross-functional teams to drive results. Required Skills & Qualifications: Minimum 2 years hands-on experience managing Amazon PPC campaigns. Proficient in ACoS, TACoS, ROAS, CPC, CTR, and conversion metrics. Experience with Amazon Seller Central, Helium 10, and at least one PPC automation tool. Experience managing listings across multiple Amazon marketplaces. Strong written and verbal communication skills for daily interactions with the leadership team and writing reports. Self-starter who takes initiative and can work independently. Benefits: Competitive starting salary of £40,000 per annum. 25 days paid leave per year plus Bank Holidays. Quarterly performance bonus tied to brand KPIs. Company pension scheme (auto-enrolment in line with UK statutory requirements). Real role with ownership and autonomy in a growing business. Structured onboarding, mentoring, and career development opportunities. Apply now for immediate consideration!
May 13, 2026
Full time
I am looking for an experienced Amazon Brand Managers to join my client's high-performing team!" This role involves taking full ownership of 1-2 brands, driving their day-to-day performance through hands-on PPC management, listing optimisation, and data-driven decision making. If you are proactive, take initiative, and treat the brands you manage as your own, we would love to hear from you. Day-to-day of the role: Build, manage, and optimise Amazon PPC campaigns (Sponsored Products, Brands, Display) across UK, EU, and US marketplaces. Own listing performance by optimising titles, bullets, A+ content, images, and backend keywords to maximise conversion. Analyse data daily using tools like Seller Central, Helium 10, Scale Insights, and Data Dive to identify opportunities and threats. Produce clear, concise weekly performance reports for the Brand Director. Execute pricing and promotional strategies during key trading periods. Manage A/B tests and experiments to continuously improve listing performance. Collaborate with design, logistics, and cross-functional teams to drive results. Required Skills & Qualifications: Minimum 2 years hands-on experience managing Amazon PPC campaigns. Proficient in ACoS, TACoS, ROAS, CPC, CTR, and conversion metrics. Experience with Amazon Seller Central, Helium 10, and at least one PPC automation tool. Experience managing listings across multiple Amazon marketplaces. Strong written and verbal communication skills for daily interactions with the leadership team and writing reports. Self-starter who takes initiative and can work independently. Benefits: Competitive starting salary of £40,000 per annum. 25 days paid leave per year plus Bank Holidays. Quarterly performance bonus tied to brand KPIs. Company pension scheme (auto-enrolment in line with UK statutory requirements). Real role with ownership and autonomy in a growing business. Structured onboarding, mentoring, and career development opportunities. Apply now for immediate consideration!
Role: Ecommerce Operations Manager Location: Sheffield Sector: Construction Supplies Salary: £35,000-£45,000 (negotiable dependent upon experience) + benefits Hours: Monday to Friday, plus 1 in 3 Saturday mornings (08:00 - 12:00) Our client, a well-established national distributor within the construction supply sector, is looking to appoint an ambitious and hands-on eCommerce Operations Manager to take ownership of their growing Sheffield-based eCommerce fulfilment operation. This is a newly created role offering the opportunity to make a genuine impact within a business that is investing heavily in its online growth strategy. The successful candidate will play a key role in improving operational efficiency, implementing scalable processes, and shaping the future of the eCommerce distribution function. The Role Based at the company's Sheffield operation, you will take full responsibility for the day-to-day running of the eCommerce warehouse and fulfilment operation, overseeing warehouse performance, stock control, dispatch, purchasing, and marketplace service levels. The business has experienced strong online growth, particularly through Amazon and other marketplace platforms, and is seeking someone who can bring structure, leadership, and operational expertise to support the next phase of development. This role would suit someone who thrives in a fast-paced environment and enjoys improving processes, implementing new ideas, and driving operational performance. Key Responsibilities Lead the daily operations of the eCommerce fulfilment centre, ensuring efficient pick, pack, and despatch performance Manage and develop the warehouse team to maintain high standards of productivity, accuracy, and customer service Take ownership of eCommerce stock control, replenishment planning, and inventory accuracy Oversee lightside purchasing activities, supplier management, and cost control Ensure excellent marketplace performance across platforms such as Amazon through effective order processing and timely delivery execution Identify operational inefficiencies and implement improvements to enhance service levels and reduce costs Develop scalable warehouse and fulfilment processes to support continued growth Work cross-functionally with IT, Trading, Sales & Marketing, and branch operations Support future operational development projects, including the potential implementation of a Warehouse Management System (WMS) About You The ideal candidate will have experience within eCommerce warehouse or fulfilment operations and a strong understanding of operational process improvement. Experience within lightside products such as fixings, ironmongery, or hardware would be highly advantageous, although candidates from wider building materials or transferable eCommerce fulfilment backgrounds will also be considered. Strong warehouse and operational management experience Excellent stock control and inventory management skills Good Excel and analytical capabilities Experience working within fast-paced dispatch or parcel distribution environments A proactive and solutions-focused approach Strong communication and leadership skills Previous exposure to WMS implementation or development would be beneficial Additional Information The role includes approximately 17 Saturday mornings per year (8:00am - 12:00pm) to support marketplace trading requirements The warehouse operation currently works with parcel carriers including Royal Mail and other courier providers This is an excellent opportunity for someone looking to take ownership of a growing operation and genuinely shape how the business moves forward INDM
May 12, 2026
Full time
Role: Ecommerce Operations Manager Location: Sheffield Sector: Construction Supplies Salary: £35,000-£45,000 (negotiable dependent upon experience) + benefits Hours: Monday to Friday, plus 1 in 3 Saturday mornings (08:00 - 12:00) Our client, a well-established national distributor within the construction supply sector, is looking to appoint an ambitious and hands-on eCommerce Operations Manager to take ownership of their growing Sheffield-based eCommerce fulfilment operation. This is a newly created role offering the opportunity to make a genuine impact within a business that is investing heavily in its online growth strategy. The successful candidate will play a key role in improving operational efficiency, implementing scalable processes, and shaping the future of the eCommerce distribution function. The Role Based at the company's Sheffield operation, you will take full responsibility for the day-to-day running of the eCommerce warehouse and fulfilment operation, overseeing warehouse performance, stock control, dispatch, purchasing, and marketplace service levels. The business has experienced strong online growth, particularly through Amazon and other marketplace platforms, and is seeking someone who can bring structure, leadership, and operational expertise to support the next phase of development. This role would suit someone who thrives in a fast-paced environment and enjoys improving processes, implementing new ideas, and driving operational performance. Key Responsibilities Lead the daily operations of the eCommerce fulfilment centre, ensuring efficient pick, pack, and despatch performance Manage and develop the warehouse team to maintain high standards of productivity, accuracy, and customer service Take ownership of eCommerce stock control, replenishment planning, and inventory accuracy Oversee lightside purchasing activities, supplier management, and cost control Ensure excellent marketplace performance across platforms such as Amazon through effective order processing and timely delivery execution Identify operational inefficiencies and implement improvements to enhance service levels and reduce costs Develop scalable warehouse and fulfilment processes to support continued growth Work cross-functionally with IT, Trading, Sales & Marketing, and branch operations Support future operational development projects, including the potential implementation of a Warehouse Management System (WMS) About You The ideal candidate will have experience within eCommerce warehouse or fulfilment operations and a strong understanding of operational process improvement. Experience within lightside products such as fixings, ironmongery, or hardware would be highly advantageous, although candidates from wider building materials or transferable eCommerce fulfilment backgrounds will also be considered. Strong warehouse and operational management experience Excellent stock control and inventory management skills Good Excel and analytical capabilities Experience working within fast-paced dispatch or parcel distribution environments A proactive and solutions-focused approach Strong communication and leadership skills Previous exposure to WMS implementation or development would be beneficial Additional Information The role includes approximately 17 Saturday mornings per year (8:00am - 12:00pm) to support marketplace trading requirements The warehouse operation currently works with parcel carriers including Royal Mail and other courier providers This is an excellent opportunity for someone looking to take ownership of a growing operation and genuinely shape how the business moves forward INDM
I am looking for an experienced Amazon Brand Managers to join my client's high-performing team!" This role involves taking full ownership of 1-2 brands, driving their day-to-day performance through hands-on PPC management, listing optimisation, and data-driven decision making. If you are proactive, take initiative, and treat the brands you manage as your own, we would love to hear from you. Day-to-day of the role: Build, manage, and optimise Amazon PPC campaigns (Sponsored Products, Brands, Display) across UK, EU, and US marketplaces. Own listing performance by optimising titles, bullets, A+ content, images, and backend keywords to maximise conversion. Analyse data daily using tools like Seller Central, Helium 10, Scale Insights, and Data Dive to identify opportunities and threats. Produce clear, concise weekly performance reports for the Brand Director. Execute pricing and promotional strategies during key trading periods. Manage A/B tests and experiments to continuously improve listing performance. Collaborate with design, logistics, and cross-functional teams to drive results. Required Skills & Qualifications: Minimum 2 years hands-on experience managing Amazon PPC campaigns. Proficient in ACoS, TACoS, ROAS, CPC, CTR, and conversion metrics. Experience with Amazon Seller Central, Helium 10, and at least one PPC automation tool. Experience managing listings across multiple Amazon marketplaces. Strong written and verbal communication skills for daily interactions with the leadership team and writing reports. Self-starter who takes initiative and can work independently. Benefits: Competitive starting salary of £40,000 per annum. 25 days paid leave per year plus Bank Holidays. Quarterly performance bonus tied to brand KPIs. Company pension scheme (auto-enrolment in line with UK statutory requirements). Real role with ownership and autonomy in a growing business. Structured onboarding, mentoring, and career development opportunities. Apply now for immediate consideration!
May 11, 2026
Full time
I am looking for an experienced Amazon Brand Managers to join my client's high-performing team!" This role involves taking full ownership of 1-2 brands, driving their day-to-day performance through hands-on PPC management, listing optimisation, and data-driven decision making. If you are proactive, take initiative, and treat the brands you manage as your own, we would love to hear from you. Day-to-day of the role: Build, manage, and optimise Amazon PPC campaigns (Sponsored Products, Brands, Display) across UK, EU, and US marketplaces. Own listing performance by optimising titles, bullets, A+ content, images, and backend keywords to maximise conversion. Analyse data daily using tools like Seller Central, Helium 10, Scale Insights, and Data Dive to identify opportunities and threats. Produce clear, concise weekly performance reports for the Brand Director. Execute pricing and promotional strategies during key trading periods. Manage A/B tests and experiments to continuously improve listing performance. Collaborate with design, logistics, and cross-functional teams to drive results. Required Skills & Qualifications: Minimum 2 years hands-on experience managing Amazon PPC campaigns. Proficient in ACoS, TACoS, ROAS, CPC, CTR, and conversion metrics. Experience with Amazon Seller Central, Helium 10, and at least one PPC automation tool. Experience managing listings across multiple Amazon marketplaces. Strong written and verbal communication skills for daily interactions with the leadership team and writing reports. Self-starter who takes initiative and can work independently. Benefits: Competitive starting salary of £40,000 per annum. 25 days paid leave per year plus Bank Holidays. Quarterly performance bonus tied to brand KPIs. Company pension scheme (auto-enrolment in line with UK statutory requirements). Real role with ownership and autonomy in a growing business. Structured onboarding, mentoring, and career development opportunities. Apply now for immediate consideration!
Company: New Leaf Products Location: Finchley - N3 About New Leaf Products New Leaf Products is a fast-growing global supplements brand, committed to delivering high-quality health and wellness products to customers worldwide. With a strong foundation in eCommerce and marketplace growth, we are entering an exciting phase of international expansion-particularly across European marketplaces. We are building a high-performing, commercially driven team to scale our presence across Amazon EU and beyond, while continuing to innovate through new product launches and direct-to-consumer channels. The marketplace manager is a key hire to facilitate growth The Role We are looking for a Senior Amazon Marketplace Manager (EU) to lead and scale our marketplace operations across Europe. This is a strategic and hands-on leadership role, suited to someone who can drive growth, lead a team, and execute at pace. You will own the performance of EU marketplaces end-to-end, from commercial strategy and new product launches to promotions, pricing, and channel optimisation. You will also play a key role in developing and mentoring a growing team, ensuring strong execution across all marketplace activities. Key Responsibilities Marketplace Strategy & Growth (EU Focus) Own and drive the performance of Amazon EU marketplaces (UK, DE, FR, IT, ES and expansion markets) Develop and execute growth strategies to scale revenue, market share, and profitability Identify and unlock new market opportunities across Europe Team Leadership & Development Lead, manage, and develop a high-performing marketplace team Set clear objectives, KPIs, and development plans Foster a culture of accountability, performance, and continuous improvement Product Launch & Expansion Lead end-to-end execution of new product launches across EU marketplaces Coordinate cross-functionally with product, supply chain, and marketing teams Optimise launch strategies to maximise visibility, ranking, and early sales velocity Deals, Promotions & Trading Own the promotional calendar including deals, discounts, and key trading events Plan and execute high-impact campaigns (Prime Day, Black Friday, seasonal events) Continuously optimise pricing and promotional strategies to drive conversion and margin Marketplace Operations Oversee day-to-day account performance, ensuring best-in-class execution Maintain account health, compliance, and operational excellence Optimise listings, content, and conversion across all marketplaces Advertising & Performance Marketing Work closely with the external agency Identify scaling opportunities and efficiency gains Data & Performance Analysis Analyse marketplace performance data to inform strategic decisions Report on key KPIs including sales, profitability, and conversion Use insights to continuously improve performance and identify growth levers Shopify & DTC Integration Work closely with the DTC team to align marketplace and Shopify strategies Leverage insights across channels to improve customer acquisition and retention Support growth of Shopify as a complementary revenue channel Requirements Significant experience managing Amazon marketplaces, with a strong focus on EU markets Proven track record in scaling marketplace revenue and launching new products Experience managing and developing teams in a fast-paced eCommerce environment Strong commercial acumen, with deep experience in deals, promotions, and trading strategies Experience in health, or FMCG categories Experience working with Shopify or DTC channels Strong analytical skills and data-driven decision-making mindset Ability to operate both strategically and hands-on Desirable Experience within supplements, Experience expanding into new international marketplaces Familiarity with marketplace tools Experience in a high-growth, global brand environment What We Offer Opportunity to lead and scale EU marketplace expansion for a global brand Senior leadership role with high impact and visibility Autonomy to shape strategy and build a team Fast-paced, entrepreneurial environment with strong growth ambitions
May 08, 2026
Full time
Company: New Leaf Products Location: Finchley - N3 About New Leaf Products New Leaf Products is a fast-growing global supplements brand, committed to delivering high-quality health and wellness products to customers worldwide. With a strong foundation in eCommerce and marketplace growth, we are entering an exciting phase of international expansion-particularly across European marketplaces. We are building a high-performing, commercially driven team to scale our presence across Amazon EU and beyond, while continuing to innovate through new product launches and direct-to-consumer channels. The marketplace manager is a key hire to facilitate growth The Role We are looking for a Senior Amazon Marketplace Manager (EU) to lead and scale our marketplace operations across Europe. This is a strategic and hands-on leadership role, suited to someone who can drive growth, lead a team, and execute at pace. You will own the performance of EU marketplaces end-to-end, from commercial strategy and new product launches to promotions, pricing, and channel optimisation. You will also play a key role in developing and mentoring a growing team, ensuring strong execution across all marketplace activities. Key Responsibilities Marketplace Strategy & Growth (EU Focus) Own and drive the performance of Amazon EU marketplaces (UK, DE, FR, IT, ES and expansion markets) Develop and execute growth strategies to scale revenue, market share, and profitability Identify and unlock new market opportunities across Europe Team Leadership & Development Lead, manage, and develop a high-performing marketplace team Set clear objectives, KPIs, and development plans Foster a culture of accountability, performance, and continuous improvement Product Launch & Expansion Lead end-to-end execution of new product launches across EU marketplaces Coordinate cross-functionally with product, supply chain, and marketing teams Optimise launch strategies to maximise visibility, ranking, and early sales velocity Deals, Promotions & Trading Own the promotional calendar including deals, discounts, and key trading events Plan and execute high-impact campaigns (Prime Day, Black Friday, seasonal events) Continuously optimise pricing and promotional strategies to drive conversion and margin Marketplace Operations Oversee day-to-day account performance, ensuring best-in-class execution Maintain account health, compliance, and operational excellence Optimise listings, content, and conversion across all marketplaces Advertising & Performance Marketing Work closely with the external agency Identify scaling opportunities and efficiency gains Data & Performance Analysis Analyse marketplace performance data to inform strategic decisions Report on key KPIs including sales, profitability, and conversion Use insights to continuously improve performance and identify growth levers Shopify & DTC Integration Work closely with the DTC team to align marketplace and Shopify strategies Leverage insights across channels to improve customer acquisition and retention Support growth of Shopify as a complementary revenue channel Requirements Significant experience managing Amazon marketplaces, with a strong focus on EU markets Proven track record in scaling marketplace revenue and launching new products Experience managing and developing teams in a fast-paced eCommerce environment Strong commercial acumen, with deep experience in deals, promotions, and trading strategies Experience in health, or FMCG categories Experience working with Shopify or DTC channels Strong analytical skills and data-driven decision-making mindset Ability to operate both strategically and hands-on Desirable Experience within supplements, Experience expanding into new international marketplaces Familiarity with marketplace tools Experience in a high-growth, global brand environment What We Offer Opportunity to lead and scale EU marketplace expansion for a global brand Senior leadership role with high impact and visibility Autonomy to shape strategy and build a team Fast-paced, entrepreneurial environment with strong growth ambitions
Wolviston Management Services are delighted to be supporting a growing, design-led retail business in the appointment of an eCommerce Customer Experience Manager. This is a key, senior-facing role with full ownership of the end-to-end customer journey across all digital and service touchpoints. You'll play a pivotal part in shaping a premium, brand-aligned customer experience while driving measurable improvements in service performance, operational efficiency and customer loyalty. The Role Reporting into the wider Senior Leadership Team, you will take responsibility for enhancing the complete customer lifecycle from first interaction through purchase, delivery, aftercare and repeat engagement. Combining a data-driven mindset with hands-on leadership, you'll identify friction points across the journey and implement scalable improvements that positively impact CSAT, NPS, conversion and retention. You will work closely with eCommerce, Operations, Logistics and external partners to ensure the customer experience reflects the quality, tone and service standards expected of a premium interiors brand. Key Responsibilities Own and continuously improve the end-to-end eCommerce customer journey across web, email, delivery, returns, aftercare and reviews Identify and prioritise customer pain points, including product information gaps, delivery uncertainties, damages and returns complexity Lead and manage day-to-day customer experience performance across all service channels (email, phone, live chat, social and marketplaces where applicable) Set, monitor and improve service SLAs and KPIs, driving response times, resolution quality and overall service excellence Develop robust processes for common interiors challenges, including lead times, backorders, delivery booking and tracking Lead, coach and develop the customer service team (in-house and/or outsourced), fostering a high-performance, customer-first culture Implement quality assurance frameworks, including QA scorecards, coaching, calibration and tone-of-voice standards Support workforce planning and peak trading readiness across seasonal and promotional periods Collaborate with 3PLs, couriers and installation partners to enhance delivery experience and reduce service exceptions Use data, insight and reporting to inform decision-making and continuous improvement initiatives About You To be successful in this role, you will bring: Proven experience in eCommerce customer experience or customer operations management Background within interiors, homeware, furniture, premium retail or a high-consideration product environment (preferred) Strong understanding of fulfilment, delivery and returns processes and their impact on customer experience Demonstrated experience in journey mapping, process design and cross-functional improvement delivery Confidence working with data, reporting tools and performance metrics A proactive, solutions-focused mindset with strong stakeholder management skills Experience leading and developing customer service teams in a fast-paced environment Why Apply? This is an excellent opportunity to join a growing, forward-thinking business where customer experience sits at the heart of the brand proposition. The role offers genuine ownership, influence and the opportunity to make a lasting impact within a premium retail environment.
May 08, 2026
Full time
Wolviston Management Services are delighted to be supporting a growing, design-led retail business in the appointment of an eCommerce Customer Experience Manager. This is a key, senior-facing role with full ownership of the end-to-end customer journey across all digital and service touchpoints. You'll play a pivotal part in shaping a premium, brand-aligned customer experience while driving measurable improvements in service performance, operational efficiency and customer loyalty. The Role Reporting into the wider Senior Leadership Team, you will take responsibility for enhancing the complete customer lifecycle from first interaction through purchase, delivery, aftercare and repeat engagement. Combining a data-driven mindset with hands-on leadership, you'll identify friction points across the journey and implement scalable improvements that positively impact CSAT, NPS, conversion and retention. You will work closely with eCommerce, Operations, Logistics and external partners to ensure the customer experience reflects the quality, tone and service standards expected of a premium interiors brand. Key Responsibilities Own and continuously improve the end-to-end eCommerce customer journey across web, email, delivery, returns, aftercare and reviews Identify and prioritise customer pain points, including product information gaps, delivery uncertainties, damages and returns complexity Lead and manage day-to-day customer experience performance across all service channels (email, phone, live chat, social and marketplaces where applicable) Set, monitor and improve service SLAs and KPIs, driving response times, resolution quality and overall service excellence Develop robust processes for common interiors challenges, including lead times, backorders, delivery booking and tracking Lead, coach and develop the customer service team (in-house and/or outsourced), fostering a high-performance, customer-first culture Implement quality assurance frameworks, including QA scorecards, coaching, calibration and tone-of-voice standards Support workforce planning and peak trading readiness across seasonal and promotional periods Collaborate with 3PLs, couriers and installation partners to enhance delivery experience and reduce service exceptions Use data, insight and reporting to inform decision-making and continuous improvement initiatives About You To be successful in this role, you will bring: Proven experience in eCommerce customer experience or customer operations management Background within interiors, homeware, furniture, premium retail or a high-consideration product environment (preferred) Strong understanding of fulfilment, delivery and returns processes and their impact on customer experience Demonstrated experience in journey mapping, process design and cross-functional improvement delivery Confidence working with data, reporting tools and performance metrics A proactive, solutions-focused mindset with strong stakeholder management skills Experience leading and developing customer service teams in a fast-paced environment Why Apply? This is an excellent opportunity to join a growing, forward-thinking business where customer experience sits at the heart of the brand proposition. The role offers genuine ownership, influence and the opportunity to make a lasting impact within a premium retail environment.
Programme Lead - Ad Server Migration (12 Month FTC) Location: London (Brook Green) - Hybrid (3 days a week on site) About the Role We're looking for an experienced Programme Lead to deliver a business-critical ad server migration within a live, revenue-generating environment. This role is accountable for ensuring a zero-disruption transition of ad serving capabilities, protecting revenue, maintaining operational continuity, and setting up a scalable platform for future growth. You will act as the senior integrator across Technology, Product, Commercial and external partners, driving alignment, decision-making and delivery across a complex, high-stakes programme. What You'll Be Responsible For Programme Leadership & Delivery Own the end-to-end migration programme: scope, milestones, dependencies, risks, budget and outcomes Lead all phases: discovery, design, build, migration, testing, cutover and stabilisation Deliver a seamless transition with minimal commercial or operational disruption Stakeholder & Governance Management Act as the single accountable owner for senior stakeholders across Technology, Commercial, Operations, Finance, Legal and Marketing Establish and lead governance forums, including steering committees and risk escalation Provide clear, executive-level reporting on progress, risks and trade-offs Ad Tech & Platform Migration Partner with Product, Engineering and Architecture to migrate core ad serving capabilities (trafficking, targeting, reporting, billing) Oversee migration of campaigns, inventory, forecasting logic and integrations Ensure compliance with data privacy and regulatory requirements Commercial & Operational Readiness Prepare Sales, Ad Operations and Finance teams for the new platform Lead training, process redesign and operational transition Manage vendors, platforms and system integrators Risk, Quality & Change Management Identify and mitigate technical, commercial and operational risks Drive rigorous testing (UAT, parallel runs, revenue validation) Lead change management to ensure adoption and long-term success Cutover & Hypercare Define and execute cutover strategy, including go/no-go criteria and rollback plans Lead post-migration hypercare and rapid issue resolution Transition the platform cleanly into BAU with clear ownership and monitoring What Success Looks Like No material revenue loss or billing errors during migration Stable, fully functional ad serving platform post-cutover High confidence and adoption across commercial and operations teams Clear ownership, documentation and roadmap for ongoing optimisation What We're Looking For Essential Experience Proven track record delivering large-scale ad tech or media platform migrations Strong understanding of ad serving, trafficking, targeting, measurement, billing and reporting Experience leading complex, cross-functional programmes in revenue-critical environments Strong programme management discipline (planning, RAID, governance, exec reporting) Ability to influence and align senior stakeholders Highly Desirable Experience in retail media, publisher or marketplace environments Experience working with global vendors and system integrators Understanding of ad tech ecosystem integrations (e.g. DSPs, CDPs/DMPs, identity solutions) Leadership Profile Strategic thinker with strong execution focus Calm and decisive under pressure Commercially aware and outcome-driven Collaborative and highly influential across functions Pragmatic and hands-on when needed to unblock delivery The Challenge You'll be operating at the intersection of short-term commercial delivery and long-term platform strategy. This migration must be delivered in a live trading environment with zero tolerance for revenue disruption, while also contributing to the development of a scalable, future-ready retail media platform. Success in this role means holding these competing priorities together-driving immediate delivery while shaping a platform that supports long-term growth. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Please email me
Apr 30, 2026
Contractor
Programme Lead - Ad Server Migration (12 Month FTC) Location: London (Brook Green) - Hybrid (3 days a week on site) About the Role We're looking for an experienced Programme Lead to deliver a business-critical ad server migration within a live, revenue-generating environment. This role is accountable for ensuring a zero-disruption transition of ad serving capabilities, protecting revenue, maintaining operational continuity, and setting up a scalable platform for future growth. You will act as the senior integrator across Technology, Product, Commercial and external partners, driving alignment, decision-making and delivery across a complex, high-stakes programme. What You'll Be Responsible For Programme Leadership & Delivery Own the end-to-end migration programme: scope, milestones, dependencies, risks, budget and outcomes Lead all phases: discovery, design, build, migration, testing, cutover and stabilisation Deliver a seamless transition with minimal commercial or operational disruption Stakeholder & Governance Management Act as the single accountable owner for senior stakeholders across Technology, Commercial, Operations, Finance, Legal and Marketing Establish and lead governance forums, including steering committees and risk escalation Provide clear, executive-level reporting on progress, risks and trade-offs Ad Tech & Platform Migration Partner with Product, Engineering and Architecture to migrate core ad serving capabilities (trafficking, targeting, reporting, billing) Oversee migration of campaigns, inventory, forecasting logic and integrations Ensure compliance with data privacy and regulatory requirements Commercial & Operational Readiness Prepare Sales, Ad Operations and Finance teams for the new platform Lead training, process redesign and operational transition Manage vendors, platforms and system integrators Risk, Quality & Change Management Identify and mitigate technical, commercial and operational risks Drive rigorous testing (UAT, parallel runs, revenue validation) Lead change management to ensure adoption and long-term success Cutover & Hypercare Define and execute cutover strategy, including go/no-go criteria and rollback plans Lead post-migration hypercare and rapid issue resolution Transition the platform cleanly into BAU with clear ownership and monitoring What Success Looks Like No material revenue loss or billing errors during migration Stable, fully functional ad serving platform post-cutover High confidence and adoption across commercial and operations teams Clear ownership, documentation and roadmap for ongoing optimisation What We're Looking For Essential Experience Proven track record delivering large-scale ad tech or media platform migrations Strong understanding of ad serving, trafficking, targeting, measurement, billing and reporting Experience leading complex, cross-functional programmes in revenue-critical environments Strong programme management discipline (planning, RAID, governance, exec reporting) Ability to influence and align senior stakeholders Highly Desirable Experience in retail media, publisher or marketplace environments Experience working with global vendors and system integrators Understanding of ad tech ecosystem integrations (e.g. DSPs, CDPs/DMPs, identity solutions) Leadership Profile Strategic thinker with strong execution focus Calm and decisive under pressure Commercially aware and outcome-driven Collaborative and highly influential across functions Pragmatic and hands-on when needed to unblock delivery The Challenge You'll be operating at the intersection of short-term commercial delivery and long-term platform strategy. This migration must be delivered in a live trading environment with zero tolerance for revenue disruption, while also contributing to the development of a scalable, future-ready retail media platform. Success in this role means holding these competing priorities together-driving immediate delivery while shaping a platform that supports long-term growth. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Please email me
Head Hunted Recruitment are proud to be working exclusively with an award winning business who are one of the largest in their sector and boasting a strong market presence. The company are in the process of adding to their Marketing team by bringing in a driven and pro-active E-commerce/Marketplace Assistant, this is an additional position and requires an individual who has drive and ambition to succeed in a fast paced role. E-commerce/Marketplace Assistant Purpose: We are looking for a highly organised E-commerce / Marketplace Assistant to support the day-to-day administration and execution of our online sales channels, enabling the wider e-commerce team to focus on strategic growth. This role will focus on uploading, maintaining and optimisation of product listings across e-commerce platforms and marketplaces such as Amazon, eBay, B&Q Marketplace, The Range, Mano Mano, Tesco, TikTok shop and other channel partners. The ideal candidate will be detail-oriented, analytical, keen to learn and eager to develop within a fast-paced digital commerce environment. Marketplace & Channel Execution Support the day-to-day execution and maintenance of marketplace accounts Create and update product listings, including titles, bullets, descriptions, images, videos, and backend keywords Upload new products, variations, bundles, and seasonal ranges in line with provided briefs Ensure product content meets platform requirements and internal guidelines Manage and resolve listing issues including suppressed listings, stranded inventory, missing offers, and detail page errors Support the setup and implementation of new marketplace launches following defined plans and direction Carry out routine account checks (e.g. account health, policy notifications), escalating any risks or issues where needed Raise and manage Seller/Vendor Support cases, following through to resolution Product Content & Catalogue Maintenance Maintain accurate product data including SKUs, EANs, pricing, dimensions, and imagery Implement content updates and optimisation changes based on direction from the Marketplace Manager Support A+ / enhanced content uploads where applicable Liaise with internal teams to ensure product data and assets are complete and accurate Ensure consistency of brand presentation across all channels Promotions & Trading Support Support pricing checks and competitor monitoring Track promotional activity and provide updates on performance Assist with invoice tracking and basic commercial admin tasks Stock & Operational Support Monitor stock levels and highlight low-stock risks or availability issues Provide data and updates to support forecasting and replenishment planning Support issue resolution for fulfilment problems, stranded inventory, and missing offers Liaise with internal teams (supply chain, customer service, warehouse) to help resolve operational issues Reporting & Admin Support Support the preparation of regular reports across sales, listings, and performance Assist with ad hoc reporting requests from the wider team Ensure all administrative tasks are completed accurately and on time Skills & Experience Required Previous experience in e-commerce, marketplaces, digital merchandising, or online retail Strong Excel / Google Sheets skills and high attention to detail and strong organisational skills Comfortable working with large product catalogues and data sets Good commercial awareness and analytical thinking Excellent written communication and copywriting skills Ability to manage multiple priorities and deadlines, strong problem-solving mindset Desirable Experience Experience with Amazon Seller Central and/or Vendor Central Exposure to retail media platforms such as Amazon Ads, CitrusAd, or Criteo Understanding of SEO for e-commerce product pages Basic knowledge of image requirements and content best practice E-commerce/Marketplace Assistant, Personal Attributes Proactive and eager to learn Commercially curious Problem-solving, can do attitude Process-driven with strong attention to detail Positive, collaborative team player Comfortable in a fast-moving retail environment This is an office based role working with an exceptional team of people. The E-commerce/Marketplace Assistant,opportunity comes with an extremely rewarding salary of circa 25.5K per annum. Head Hunted Recruitment Services Ltd and associated clients are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customer
Apr 25, 2026
Full time
Head Hunted Recruitment are proud to be working exclusively with an award winning business who are one of the largest in their sector and boasting a strong market presence. The company are in the process of adding to their Marketing team by bringing in a driven and pro-active E-commerce/Marketplace Assistant, this is an additional position and requires an individual who has drive and ambition to succeed in a fast paced role. E-commerce/Marketplace Assistant Purpose: We are looking for a highly organised E-commerce / Marketplace Assistant to support the day-to-day administration and execution of our online sales channels, enabling the wider e-commerce team to focus on strategic growth. This role will focus on uploading, maintaining and optimisation of product listings across e-commerce platforms and marketplaces such as Amazon, eBay, B&Q Marketplace, The Range, Mano Mano, Tesco, TikTok shop and other channel partners. The ideal candidate will be detail-oriented, analytical, keen to learn and eager to develop within a fast-paced digital commerce environment. Marketplace & Channel Execution Support the day-to-day execution and maintenance of marketplace accounts Create and update product listings, including titles, bullets, descriptions, images, videos, and backend keywords Upload new products, variations, bundles, and seasonal ranges in line with provided briefs Ensure product content meets platform requirements and internal guidelines Manage and resolve listing issues including suppressed listings, stranded inventory, missing offers, and detail page errors Support the setup and implementation of new marketplace launches following defined plans and direction Carry out routine account checks (e.g. account health, policy notifications), escalating any risks or issues where needed Raise and manage Seller/Vendor Support cases, following through to resolution Product Content & Catalogue Maintenance Maintain accurate product data including SKUs, EANs, pricing, dimensions, and imagery Implement content updates and optimisation changes based on direction from the Marketplace Manager Support A+ / enhanced content uploads where applicable Liaise with internal teams to ensure product data and assets are complete and accurate Ensure consistency of brand presentation across all channels Promotions & Trading Support Support pricing checks and competitor monitoring Track promotional activity and provide updates on performance Assist with invoice tracking and basic commercial admin tasks Stock & Operational Support Monitor stock levels and highlight low-stock risks or availability issues Provide data and updates to support forecasting and replenishment planning Support issue resolution for fulfilment problems, stranded inventory, and missing offers Liaise with internal teams (supply chain, customer service, warehouse) to help resolve operational issues Reporting & Admin Support Support the preparation of regular reports across sales, listings, and performance Assist with ad hoc reporting requests from the wider team Ensure all administrative tasks are completed accurately and on time Skills & Experience Required Previous experience in e-commerce, marketplaces, digital merchandising, or online retail Strong Excel / Google Sheets skills and high attention to detail and strong organisational skills Comfortable working with large product catalogues and data sets Good commercial awareness and analytical thinking Excellent written communication and copywriting skills Ability to manage multiple priorities and deadlines, strong problem-solving mindset Desirable Experience Experience with Amazon Seller Central and/or Vendor Central Exposure to retail media platforms such as Amazon Ads, CitrusAd, or Criteo Understanding of SEO for e-commerce product pages Basic knowledge of image requirements and content best practice E-commerce/Marketplace Assistant, Personal Attributes Proactive and eager to learn Commercially curious Problem-solving, can do attitude Process-driven with strong attention to detail Positive, collaborative team player Comfortable in a fast-moving retail environment This is an office based role working with an exceptional team of people. The E-commerce/Marketplace Assistant,opportunity comes with an extremely rewarding salary of circa 25.5K per annum. Head Hunted Recruitment Services Ltd and associated clients are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customer
