- Build and nurture strong multi-threaded relationships with key stakeholders at Fortune 500 organizations, including marketing operations teams and senior marketing executives
- Act as a trusted advisor by providing strategic recommendations on leveraging Semrush for maximum impact
- Own the renewal lifecycle, managing customer health, commercial timelines, procurement requirements, and risks
- Maintain accurate renewal forecasts and partner with account teams on expansion and cross-sell opportunities
- Connect customers' marketing workflows to the business value delivered by Semrush
- Lead executive Quarterly Business Reviews connecting Semrush performance and insights to business objectives, ROI, strategic priorities, and long-term partnership value
- Identify, document, escalade, and remediate customer risks
- Develop action plans to address risks before they affect renewal or customer value
- Advocate for customer-driven product improvements and enhancements
- Monitor customer objectives, industry conditions, and competitive intelligence
- Create customized success plans and coordinate cross-functional execution
- Identify opportunities for Semrush tools, expansions, and product/platform upgrades
- Develop expertise across Semrush Enterprise solutions, Search, AI visibility, and digital marketing
- Manage the customer portfolio, including customer health, success plans, renewal timelines, growth opportunities, stakeholder coverage, and forecasting
Requirements
- 5-7+ years of experience in Customer Success, Account Management, or a related role, focused on enterprise customers, preferably in MarTech or SaaS
- Proven track record of building strong relationships with stakeholders at different levels of seniority
- Experience creating customized success plans and connecting customer processes to Semrush-delivered results
- Excellent problem-solving skills and ability to provide tailored enterprise customer solutions
- Strong verbal and written communication skills; ability to articulate complex concepts to technical and non-technical audiences
- Understanding of digital marketing technologies including SEO, SEM, content marketing, analytics, CRM, and marketing automation
- Experience upselling customers and generating qualified leads
- Ability to use customer data to provide insights and drive decision-making
- Experience with BrightEdge, Conductor, SimilarWeb, or other enterprise-level marketing and SEO platforms preferred
- Ability to navigate ambiguity and complexity and adapt in a rapidly changing global business environment
- Previous pipeline management experience in a sales or renewal context
- Alignment with Semrush values: Trust, Sense of Ownership, and enthusiasm for Constant Changes
Core Competencies
Demonstrates expertise in Customer Success and Account Management for enterprise clients, with a strong focus on digital marketing technologies and strategic relationship building. Proficient in developing customized success plans and leveraging customer data to drive insights and decision-making.
Highest-signal resume keywords
- Customer Success Management
- Digital Marketing Technologies
- Relationship Building
- Customized Success Plans
- Pipeline Management
ATS Optimization Keywords Hard Skills
- Customer Data Analysis
- Upselling
- SEO
- SEM
- Content Marketing
- Analytics
- CRM
- Marketing Automation
- Enterprise Solutions Expertise
- Risk Management
Soft Skills
- Problem-Solving
- Verbal Communication
- Written Communication
- Adaptability
- Stakeholder Engagement
Industry Keywords
- MarTech
- SaaS
- Customer Health
- Renewal Lifecycle
- Cross-Sell Opportunities
- Quarterly Business Reviews
- Competitive Intelligence
- Action Plans
- Customer Value
- Business Objectives
Tools & Technologies
- Semrush
- BrightEdge
- Conductor
- SimilarWeb