Senior D365 SCM Consultant Location: Milton Keynes (with travel to Domino's sites as required) You Bring the Flavour Are you a Dynamics 365 Supply Chain Management expert who thrives on solving complex operational challenges and delivering scalable business solutions? At Domino's, we're transforming and enhancing our technology landscape to support one of the UK's largest food delivery networks. As our Senior D365 SCM Consultant , you'll play a key role in shaping and optimising supply chain and manufacturing processes across the business. You'll bring deep expertise in Dynamics 365 Supply Chain Management, helping us maximise standard functionality, drive process improvements, and deliver solutions that support operational excellence. This is an opportunity to work on high-impact projects while collaborating with stakeholders across warehousing, manufacturing, logistics, procurement, and technology. If you're passionate about turning business requirements into practical solutions and enjoy mentoring others along the way, we'd love to hear from you. What You'll Bring We're looking for someone who can combine strong functional expertise with excellent stakeholder management skills. Essential Proven experience working as a D365 Supply Chain Management Functional Consultant , with previous exposure to AX2012 environments with strong understanding of warehousing, inventory management, procurement, planning, and manufacturing processes. Strong experience in Advanced Warehouse Management , Production Control/Manufacturing , and Master Planning (MRP) . Ability to produce high-quality: Business Requirement Documents (BRDs) Functional Design Documents (FDDs) Fit-Gap Analysis documentation Process maps and test scenarios Experience supporting full project lifecycles, from requirements gathering through to testing, go-live, and business adoption. Experience coaching and supporting junior consultants or team members. Willingness to travel to various business sites as required. Desirable Microsoft Dynamics 365 Supply Chain Management Functional Consultant certification. Degree in Computer Science or a related discipline. Experience working in fast-paced supply chain, retail, distribution, manufacturing, or food production environments. What You'll Be Doing As our Senior D365 SCM Consultant, you'll: Lead requirements discovery workshops and challenge business processes to identify effective solutions. Own solution design and fit-gap analysis across D365 Supply Chain Management. Configure and optimise D365 SCM capabilities, particularly within Advanced Warehouse Management and Manufacturing. Design end-to-end warehouse, inventory, procurement, planning, and production processes using standard D365 functionality wherever possible. Produce clear and comprehensive functional documentation, including BRDs, FDDs, process flows, and testing materials. Collaborate with solution architects, developers, integration teams, and delivery partners to deliver robust solutions. Support system testing, user acceptance testing, go-live activities, and post-launch hypercare. Provide expert guidance on best-practice processes and continuous improvement opportunities. Support integrations with operational technologies and third-party systems where required. Mentor junior consultants, sharing knowledge and helping develop team capability. Ensure solutions meet governance, documentation, and compliance standards. Stay up to date with D365 product developments and industry best practice. How We Will Support You At Domino's, we know our people are at their best when they're given the opportunity to grow and thrive. You'll benefit from: The opportunity to work on strategically important transformation programmes. A collaborative environment where your expertise and opinions are valued. Ongoing professional development and learning opportunities. Exposure to a diverse range of business functions and operational environments. Supportive colleagues and leaders who encourage innovation and continuous improvement. A culture that celebrates achievement and values individual contribution. About Us & Belonging at Domino's At Domino's, our people are at the heart of everything we do. Our employer promise is simple: You Bring The Flavour. Together, We Deliver Delicious. We know that great ideas come from different experiences, backgrounds, and perspectives. That's why we're committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to be themselves. As the UK's leading pizza company, we operate a complex and fast-moving business supported by talented teams across technology, supply chain, operations, and support functions. Together, we're helping franchise partners succeed, delighting customers, and continuing to innovate for the future. Bring your expertise. Bring your ideas. Bring your flavour. Together, we'll deliver something amazing.
Aug 24, 2026
Full time
Senior D365 SCM Consultant Location: Milton Keynes (with travel to Domino's sites as required) You Bring the Flavour Are you a Dynamics 365 Supply Chain Management expert who thrives on solving complex operational challenges and delivering scalable business solutions? At Domino's, we're transforming and enhancing our technology landscape to support one of the UK's largest food delivery networks. As our Senior D365 SCM Consultant , you'll play a key role in shaping and optimising supply chain and manufacturing processes across the business. You'll bring deep expertise in Dynamics 365 Supply Chain Management, helping us maximise standard functionality, drive process improvements, and deliver solutions that support operational excellence. This is an opportunity to work on high-impact projects while collaborating with stakeholders across warehousing, manufacturing, logistics, procurement, and technology. If you're passionate about turning business requirements into practical solutions and enjoy mentoring others along the way, we'd love to hear from you. What You'll Bring We're looking for someone who can combine strong functional expertise with excellent stakeholder management skills. Essential Proven experience working as a D365 Supply Chain Management Functional Consultant , with previous exposure to AX2012 environments with strong understanding of warehousing, inventory management, procurement, planning, and manufacturing processes. Strong experience in Advanced Warehouse Management , Production Control/Manufacturing , and Master Planning (MRP) . Ability to produce high-quality: Business Requirement Documents (BRDs) Functional Design Documents (FDDs) Fit-Gap Analysis documentation Process maps and test scenarios Experience supporting full project lifecycles, from requirements gathering through to testing, go-live, and business adoption. Experience coaching and supporting junior consultants or team members. Willingness to travel to various business sites as required. Desirable Microsoft Dynamics 365 Supply Chain Management Functional Consultant certification. Degree in Computer Science or a related discipline. Experience working in fast-paced supply chain, retail, distribution, manufacturing, or food production environments. What You'll Be Doing As our Senior D365 SCM Consultant, you'll: Lead requirements discovery workshops and challenge business processes to identify effective solutions. Own solution design and fit-gap analysis across D365 Supply Chain Management. Configure and optimise D365 SCM capabilities, particularly within Advanced Warehouse Management and Manufacturing. Design end-to-end warehouse, inventory, procurement, planning, and production processes using standard D365 functionality wherever possible. Produce clear and comprehensive functional documentation, including BRDs, FDDs, process flows, and testing materials. Collaborate with solution architects, developers, integration teams, and delivery partners to deliver robust solutions. Support system testing, user acceptance testing, go-live activities, and post-launch hypercare. Provide expert guidance on best-practice processes and continuous improvement opportunities. Support integrations with operational technologies and third-party systems where required. Mentor junior consultants, sharing knowledge and helping develop team capability. Ensure solutions meet governance, documentation, and compliance standards. Stay up to date with D365 product developments and industry best practice. How We Will Support You At Domino's, we know our people are at their best when they're given the opportunity to grow and thrive. You'll benefit from: The opportunity to work on strategically important transformation programmes. A collaborative environment where your expertise and opinions are valued. Ongoing professional development and learning opportunities. Exposure to a diverse range of business functions and operational environments. Supportive colleagues and leaders who encourage innovation and continuous improvement. A culture that celebrates achievement and values individual contribution. About Us & Belonging at Domino's At Domino's, our people are at the heart of everything we do. Our employer promise is simple: You Bring The Flavour. Together, We Deliver Delicious. We know that great ideas come from different experiences, backgrounds, and perspectives. That's why we're committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to be themselves. As the UK's leading pizza company, we operate a complex and fast-moving business supported by talented teams across technology, supply chain, operations, and support functions. Together, we're helping franchise partners succeed, delighting customers, and continuing to innovate for the future. Bring your expertise. Bring your ideas. Bring your flavour. Together, we'll deliver something amazing.
Blue Octopus Recruitment Ltd
Gloucester, Gloucestershire
Job Type: Full-Time, Permanent (37 Hours Per Week) Reports To: Capital Works Manager About Us Our vision is simple: we create homes and communities where people can thrive (p. 1). We are a progressive, flexible, and family-friendly organisation. We believe everyone deserves a safe, high-quality place to live. If you want a role where your technical skills directly improve people's lives, you belong with us. The Role We are looking for a Surveyor to support our Planned Programme You will lead large-scale, multi-year projects to upgrade and improve our housing stock (Operating as our in-house property expert, you will oversee contract delivery, manage budgets, and make sure our homes meet all regulatory requirements-including the Decent Homes Standard Key Responsibilities Contract Management: Act as the Client Representative on major partnering contracts, overseeing component replacements and large improvements Financial Control: Manage capital and service budgets (£1m+), providing cash flow forecasting, financial accounts, and monthly variation reports Quality Assurance: Inspect on-site works completed by contractors to ensure excellent quality, statutory compliance, and strong Value for Money Health & Safety:Maintain zero-compromise safety standards across our properties, ensuring partners strictly adhere to Landlord Health and Safety legislation Data Integrity: Keep our asset database completely up to date to help map out long-term investment strategies What We Are Looking For Experience: A strong track record of managing £1million+ planned building works, public procurement, and residential contracts. Extensive relevant experience in lieu of professional membership Technical Qualifications: You are ideally a member of CIOB, hold an intermediate RICS grade, or are a Member of the Chartered Institute of Housing (CIH) or have substantial relevant experience. Skills: Excellent budget management, ability to resolve commercial disputes, and top-tier communication skills to connect with contractors and residents alike What's In It For You? (Our Benefits Package) We know the market is competitive, so we look after our team with a comprehensive, modern rewards package designed around your health, wealth, and work-life balance: Work-Life Balance & Flexibility Flexible Hybrid Working: Enjoy the perfect blend of home and office life with a 3-day office/in Gloucester, 3-day remote split. Generous Holiday: 30 days of annual leave per year (pro rata) plus all standard bank holidays. Buy & Sell Holiday: Need more time off or want a cash boost? Flex your holiday balance to suit your lifestyle. Life Event Leave: Fully paid time off for major life moments (e.g., moving house, getting married, becoming a grandparent, or taking your driving test). Volunteering Days: 2 paid days per year to support a charity or community cause close to your heart. Financial Well-being & Security Default Salary Sacrifice Pension: A highly competitive defined contribution pension scheme paid automatically through salary sacrifice to help your money grow efficiently. Financially Well Employee Loan Scheme: Access to affordable, safe employee loans when unexpected costs arise. Death in Service Cover: Peace of mind for your loved ones with a supportive life insurance policy. Refer a Friend Scheme: Cash rewards for helping us bring other brilliant talent into family. Health, Wellness & Discounts 100% Funded Cashback Medical Scheme: We cover the full cost of your Health Shield healthcare plan, giving you money back on dental, optical, and physical therapies (taxable benefit). Health Shield Perks Portal: Exclusive access to deep discounts, savings, and deals on high street purchases, gym memberships, and cinema tickets. Blue Light Card: Access to thousands of amazing discounts across the UK for housing sector professionals. Cycle to Work Scheme: Save money on a brand-new bike and accessories through our salary sacrifice scheme. Employee Assistance Programme (EAP) & Occupational Health: Free, confidential 24/7 mental health support, counselling, and expert occupational medical guidance whenever you need it. Closing Date: 11th September 2026 We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Aug 24, 2026
Full time
Job Type: Full-Time, Permanent (37 Hours Per Week) Reports To: Capital Works Manager About Us Our vision is simple: we create homes and communities where people can thrive (p. 1). We are a progressive, flexible, and family-friendly organisation. We believe everyone deserves a safe, high-quality place to live. If you want a role where your technical skills directly improve people's lives, you belong with us. The Role We are looking for a Surveyor to support our Planned Programme You will lead large-scale, multi-year projects to upgrade and improve our housing stock (Operating as our in-house property expert, you will oversee contract delivery, manage budgets, and make sure our homes meet all regulatory requirements-including the Decent Homes Standard Key Responsibilities Contract Management: Act as the Client Representative on major partnering contracts, overseeing component replacements and large improvements Financial Control: Manage capital and service budgets (£1m+), providing cash flow forecasting, financial accounts, and monthly variation reports Quality Assurance: Inspect on-site works completed by contractors to ensure excellent quality, statutory compliance, and strong Value for Money Health & Safety:Maintain zero-compromise safety standards across our properties, ensuring partners strictly adhere to Landlord Health and Safety legislation Data Integrity: Keep our asset database completely up to date to help map out long-term investment strategies What We Are Looking For Experience: A strong track record of managing £1million+ planned building works, public procurement, and residential contracts. Extensive relevant experience in lieu of professional membership Technical Qualifications: You are ideally a member of CIOB, hold an intermediate RICS grade, or are a Member of the Chartered Institute of Housing (CIH) or have substantial relevant experience. Skills: Excellent budget management, ability to resolve commercial disputes, and top-tier communication skills to connect with contractors and residents alike What's In It For You? (Our Benefits Package) We know the market is competitive, so we look after our team with a comprehensive, modern rewards package designed around your health, wealth, and work-life balance: Work-Life Balance & Flexibility Flexible Hybrid Working: Enjoy the perfect blend of home and office life with a 3-day office/in Gloucester, 3-day remote split. Generous Holiday: 30 days of annual leave per year (pro rata) plus all standard bank holidays. Buy & Sell Holiday: Need more time off or want a cash boost? Flex your holiday balance to suit your lifestyle. Life Event Leave: Fully paid time off for major life moments (e.g., moving house, getting married, becoming a grandparent, or taking your driving test). Volunteering Days: 2 paid days per year to support a charity or community cause close to your heart. Financial Well-being & Security Default Salary Sacrifice Pension: A highly competitive defined contribution pension scheme paid automatically through salary sacrifice to help your money grow efficiently. Financially Well Employee Loan Scheme: Access to affordable, safe employee loans when unexpected costs arise. Death in Service Cover: Peace of mind for your loved ones with a supportive life insurance policy. Refer a Friend Scheme: Cash rewards for helping us bring other brilliant talent into family. Health, Wellness & Discounts 100% Funded Cashback Medical Scheme: We cover the full cost of your Health Shield healthcare plan, giving you money back on dental, optical, and physical therapies (taxable benefit). Health Shield Perks Portal: Exclusive access to deep discounts, savings, and deals on high street purchases, gym memberships, and cinema tickets. Blue Light Card: Access to thousands of amazing discounts across the UK for housing sector professionals. Cycle to Work Scheme: Save money on a brand-new bike and accessories through our salary sacrifice scheme. Employee Assistance Programme (EAP) & Occupational Health: Free, confidential 24/7 mental health support, counselling, and expert occupational medical guidance whenever you need it. Closing Date: 11th September 2026 We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Job Type: Full-Time, Permanent (37 Hours Per Week) Reports To: Capital Works Manager About Us Our vision is simple: we create homes and communities where people can thrive (p. 1). We are a progressive, flexible, and family-friendly organisation. We believe everyone deserves a safe, high-quality place to live. If you want a role where your technical skills directly improve people's lives, you belong with us. The Role We are looking for a Surveyor to support our Planned Programme You will lead large-scale, multi-year projects to upgrade and improve our housing stock (Operating as our in-house property expert, you will oversee contract delivery, manage budgets, and make sure our homes meet all regulatory requirements-including the Decent Homes Standard Key Responsibilities Contract Management: Act as the Client Representative on major partnering contracts, overseeing component replacements and large improvements Financial Control: Manage capital and service budgets (£1m+), providing cash flow forecasting, financial accounts, and monthly variation reports Quality Assurance: Inspect on-site works completed by contractors to ensure excellent quality, statutory compliance, and strong Value for Money Health & Safety:Maintain zero-compromise safety standards across our properties, ensuring partners strictly adhere to Landlord Health and Safety legislation Data Integrity: Keep our asset database completely up to date to help map out long-term investment strategies What We Are Looking For Experience: A strong track record of managing £1million+ planned building works, public procurement, and residential contracts. Extensive relevant experience in lieu of professional membership Technical Qualifications: You are ideally a member of CIOB, hold an intermediate RICS grade, or are a Member of the Chartered Institute of Housing (CIH) or have substantial relevant experience. Skills: Excellent budget management, ability to resolve commercial disputes, and top-tier communication skills to connect with contractors and residents alike What's In It For You? (Our Benefits Package) We know the market is competitive, so we look after our team with a comprehensive, modern rewards package designed around your health, wealth, and work-life balance: Work-Life Balance & Flexibility Flexible Hybrid Working: Enjoy the perfect blend of home and office life with a 3-day office/in Gloucester, 3-day remote split. Generous Holiday: 30 days of annual leave per year (pro rata) plus all standard bank holidays. Buy & Sell Holiday: Need more time off or want a cash boost? Flex your holiday balance to suit your lifestyle. Life Event Leave: Fully paid time off for major life moments (e.g., moving house, getting married, becoming a grandparent, or taking your driving test). Volunteering Days: 2 paid days per year to support a charity or community cause close to your heart. Financial Well-being & Security Default Salary Sacrifice Pension: A highly competitive defined contribution pension scheme paid automatically through salary sacrifice to help your money grow efficiently. Financially Well Employee Loan Scheme: Access to affordable, safe employee loans when unexpected costs arise. Death in Service Cover: Peace of mind for your loved ones with a supportive life insurance policy. Refer a Friend Scheme: Cash rewards for helping us bring other brilliant talent into family. Health, Wellness & Discounts 100% Funded Cashback Medical Scheme: We cover the full cost of your Health Shield healthcare plan, giving you money back on dental, optical, and physical therapies (taxable benefit). Health Shield Perks Portal: Exclusive access to deep discounts, savings, and deals on high street purchases, gym memberships, and cinema tickets. Blue Light Card: Access to thousands of amazing discounts across the UK for housing sector professionals. Cycle to Work Scheme: Save money on a brand-new bike and accessories through our salary sacrifice scheme. Employee Assistance Programme (EAP) & Occupational Health: Free, confidential 24/7 mental health support, counselling, and expert occupational medical guidance whenever you need it. Closing Date: 11th September 2026 We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Aug 24, 2026
Full time
Job Type: Full-Time, Permanent (37 Hours Per Week) Reports To: Capital Works Manager About Us Our vision is simple: we create homes and communities where people can thrive (p. 1). We are a progressive, flexible, and family-friendly organisation. We believe everyone deserves a safe, high-quality place to live. If you want a role where your technical skills directly improve people's lives, you belong with us. The Role We are looking for a Surveyor to support our Planned Programme You will lead large-scale, multi-year projects to upgrade and improve our housing stock (Operating as our in-house property expert, you will oversee contract delivery, manage budgets, and make sure our homes meet all regulatory requirements-including the Decent Homes Standard Key Responsibilities Contract Management: Act as the Client Representative on major partnering contracts, overseeing component replacements and large improvements Financial Control: Manage capital and service budgets (£1m+), providing cash flow forecasting, financial accounts, and monthly variation reports Quality Assurance: Inspect on-site works completed by contractors to ensure excellent quality, statutory compliance, and strong Value for Money Health & Safety:Maintain zero-compromise safety standards across our properties, ensuring partners strictly adhere to Landlord Health and Safety legislation Data Integrity: Keep our asset database completely up to date to help map out long-term investment strategies What We Are Looking For Experience: A strong track record of managing £1million+ planned building works, public procurement, and residential contracts. Extensive relevant experience in lieu of professional membership Technical Qualifications: You are ideally a member of CIOB, hold an intermediate RICS grade, or are a Member of the Chartered Institute of Housing (CIH) or have substantial relevant experience. Skills: Excellent budget management, ability to resolve commercial disputes, and top-tier communication skills to connect with contractors and residents alike What's In It For You? (Our Benefits Package) We know the market is competitive, so we look after our team with a comprehensive, modern rewards package designed around your health, wealth, and work-life balance: Work-Life Balance & Flexibility Flexible Hybrid Working: Enjoy the perfect blend of home and office life with a 3-day office/in Gloucester, 3-day remote split. Generous Holiday: 30 days of annual leave per year (pro rata) plus all standard bank holidays. Buy & Sell Holiday: Need more time off or want a cash boost? Flex your holiday balance to suit your lifestyle. Life Event Leave: Fully paid time off for major life moments (e.g., moving house, getting married, becoming a grandparent, or taking your driving test). Volunteering Days: 2 paid days per year to support a charity or community cause close to your heart. Financial Well-being & Security Default Salary Sacrifice Pension: A highly competitive defined contribution pension scheme paid automatically through salary sacrifice to help your money grow efficiently. Financially Well Employee Loan Scheme: Access to affordable, safe employee loans when unexpected costs arise. Death in Service Cover: Peace of mind for your loved ones with a supportive life insurance policy. Refer a Friend Scheme: Cash rewards for helping us bring other brilliant talent into family. Health, Wellness & Discounts 100% Funded Cashback Medical Scheme: We cover the full cost of your Health Shield healthcare plan, giving you money back on dental, optical, and physical therapies (taxable benefit). Health Shield Perks Portal: Exclusive access to deep discounts, savings, and deals on high street purchases, gym memberships, and cinema tickets. Blue Light Card: Access to thousands of amazing discounts across the UK for housing sector professionals. Cycle to Work Scheme: Save money on a brand-new bike and accessories through our salary sacrifice scheme. Employee Assistance Programme (EAP) & Occupational Health: Free, confidential 24/7 mental health support, counselling, and expert occupational medical guidance whenever you need it. Closing Date: 11th September 2026 We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
REPORTING TO: Head of Services RESPONSIBLE FOR: Team Leaders and other service-based roles as required PURPOSE OF POSITION The Service Manager will have overall responsibility for the operational leadership, quality, performance and contract delivery of both the LB Newham Core and the Intensive Support Accommodation contracts. The role will ensure a joined-up support pathway for residents with low, medium, high and complex support needs, promoting safety, stabilisation, independence, move-on and long-term tenancy sustainment. The post-holder will lead staff teams to deliver high-quality, trauma-informed, strengthsbased and person-centred support for vulnerable single homeless adults, including residents with multiple disadvantage, high levels of risk and complex support needs. The role will set, monitor and embed clear resettlement and support standards, ensuring residents receive consistent assessment, support planning, risk management, move-on preparation and tenancy sustainment support. The role will be accountable for safeguarding, housing management, performance reporting, quality assurance, partnership working, commissioner confidence and continuous service improvement. What makes this role different Lead the full move-on journey, from pre-tenancy preparation to sustaining community accommodation, ensuring residents receive timely, effective support. Combine trauma informed support, tenancy sustainment, homelessness prevention, partnership working and values-led leadership to help residents build independence. Work with Resident Services, Intensive Housing Management team. landlords, commissioners and agencies to prevent repeat homelessness and improve outcomes. Lead with purpose, strengthen practice and model a learning culture rooted in Growth, Inclusion, Collaboration and Compassion. The role will require participation in the on-call rota and occasional evening and weekend work in line with service needs. RESPONSIBILITIES & ACCOUNTABILITIES Key Responsibilities Lead the delivery supported accommodation contracts in line with commissioner expectations, contract requirements, organisational policies and agreed performance standards. Provide clear management oversight of service quality, safety, safeguarding, risk, incidents, complex cases and escalation. Ensure residents receive effective assessments, risk management, support planning, move-on planning and outcome-focused reviews. Set and maintain clear resettlement standards across the service, ensuring residents are supported to develop independent living skills, secure appropriate move-on options and sustain accommodation after leaving the service. Ensure support standards are consistently applied, including timely assessments, person-centred support plans, regular key work, outcome-focused reviews, accurate case recording and clear escalation of risk or non-engagement. Promote trauma-informed, strengths-based and psychologically informed practice across the service. Work closely with the Intensive Housing Management team to oversee housing-related support, including referrals, placements, rent accounts, Housing Benefit claims, arrears prevention, voids, licence or tenancy obligations, move-on and tenancy sustainment. Ensure the intensive supported accommodation service provides safe, responsive and proportionate support for residents with complex needs and high levels of risk. Monitor performance against contract indicators, including outcomes, safeguarding, engagement, rent accounts, move-on, tenancy sustainment, voids and resident feedback. Prepare accurate reports, evidence and performance commentary for commissioner monitoring, audits, inspections and service reviews. Lead, develop and support staff to work as one team while maintaining service-specific boundaries, contractual standards, professional accountability and Your Place values. Maintain effective staffing arrangements, including cover for key working, weekend, out-of-hours and intensive provision requirements. Build strong partnerships with commissioners, Adult Social Care, health services, substance misuse services, criminal justice partners, housing providers and community agencies. Use service data, resident feedback and quality assurance activity to drive improvement, demonstrate impact and evidence value for money. Work closely with the Quality Assurance Manager and Impact Manager to use performance data, quality assurance findings, resident feedback and outcome measures to identify trends, strengthen practice and drive continuous service improvement. Work flexibly to respond to urgent operational issues, safeguarding concerns, incidents, commissioner requests and service pressures. Embed person-centred practice and meaningful co-production with residents, ensuring services are shaped by lived experience and aligned with Your Place values of Growth, Inclusion, Collaboration and Compassion PERSON SPECIFICATION The successful candidate will bring the experience, knowledge, leadership skills and values needed to manage high-quality supported accommodation services and contribute effectively to the wider Your Place team. Essential Criteria Experience managing or supervising staff in supported housing, homelessness, social care, community support or a similar setting. Ability to lead change, improve practice and support staff through service development. Experience supporting vulnerable homeless adults, rough sleepers or people facing multiple disadvantage. Strong understanding of risk, safeguarding, trauma, mental health, substance misuse, tenancy sustainment and move-on barriers. Experience leading services that manage challenging behaviour, anti-social behaviour, safeguarding concerns, tenancy breaches, arrears or complex risk. Experience of contract management, performance monitoring, quality assurance, reporting and service improvement. Good understanding of housing management, including arrears, voids, tenancy or licence breaches, maintenance, health and safety, and property-related risk. Ability to analyse performance information, identify risks and trends, produce clear reports and use data to drive improvement. Experience building constructive relationships with commissioners, statutory services, voluntary sector partners and internal stakeholders. Knowledge of person-centred, strengths-based, trauma-informed and psychologically informed support. Knowledge of safeguarding adults, mental capacity, confidentiality, professional boundaries, data protection, equality and diversity, and complaints handling. Excellent written and verbal communication skills, including clear reports, briefings and monitoring returns. Commitment to resident involvement, co-production, equality, diversity, inclusion and anti-discriminatory practice. Desirable Criteria Experience managing commissioned homelessness or supported accommodation contract. Experience working within or alongside London local authority homelessness pathways. Experience of managing voids, referrals, move-ins, move-outs and partnership-based accommodation arrangements. Experience of using Home Star, In-Form, Pyramid or equivalent systems to monitor support, tenancy sustainment, risk, outcomes and case recording. Experience preparing for audits, inspections, commissioner reviews or contract monitoring meetings. Experience leading services through mobilisation, remodelling, restructure or improvement planning. Aptitude and Behaviours confidently use performance data, resident feedback and quality assurance learning to improve outcomes and value for money. Provides values-led leadership and communicates clearly with staff, residents, commissioners and partners. Use written, numerical and performance information to make sound, accountable and compliant decisions. Involving and Including Embeds resident involvement and promotes dignity, choice, equality, inclusion and cultural competence. Build and develop a high-performing team through clear direction, supervision, support and accountability. Appointment is subject to an enhanced DBS check, satisfactory references and the right to work in the UK
Aug 23, 2026
Full time
REPORTING TO: Head of Services RESPONSIBLE FOR: Team Leaders and other service-based roles as required PURPOSE OF POSITION The Service Manager will have overall responsibility for the operational leadership, quality, performance and contract delivery of both the LB Newham Core and the Intensive Support Accommodation contracts. The role will ensure a joined-up support pathway for residents with low, medium, high and complex support needs, promoting safety, stabilisation, independence, move-on and long-term tenancy sustainment. The post-holder will lead staff teams to deliver high-quality, trauma-informed, strengthsbased and person-centred support for vulnerable single homeless adults, including residents with multiple disadvantage, high levels of risk and complex support needs. The role will set, monitor and embed clear resettlement and support standards, ensuring residents receive consistent assessment, support planning, risk management, move-on preparation and tenancy sustainment support. The role will be accountable for safeguarding, housing management, performance reporting, quality assurance, partnership working, commissioner confidence and continuous service improvement. What makes this role different Lead the full move-on journey, from pre-tenancy preparation to sustaining community accommodation, ensuring residents receive timely, effective support. Combine trauma informed support, tenancy sustainment, homelessness prevention, partnership working and values-led leadership to help residents build independence. Work with Resident Services, Intensive Housing Management team. landlords, commissioners and agencies to prevent repeat homelessness and improve outcomes. Lead with purpose, strengthen practice and model a learning culture rooted in Growth, Inclusion, Collaboration and Compassion. The role will require participation in the on-call rota and occasional evening and weekend work in line with service needs. RESPONSIBILITIES & ACCOUNTABILITIES Key Responsibilities Lead the delivery supported accommodation contracts in line with commissioner expectations, contract requirements, organisational policies and agreed performance standards. Provide clear management oversight of service quality, safety, safeguarding, risk, incidents, complex cases and escalation. Ensure residents receive effective assessments, risk management, support planning, move-on planning and outcome-focused reviews. Set and maintain clear resettlement standards across the service, ensuring residents are supported to develop independent living skills, secure appropriate move-on options and sustain accommodation after leaving the service. Ensure support standards are consistently applied, including timely assessments, person-centred support plans, regular key work, outcome-focused reviews, accurate case recording and clear escalation of risk or non-engagement. Promote trauma-informed, strengths-based and psychologically informed practice across the service. Work closely with the Intensive Housing Management team to oversee housing-related support, including referrals, placements, rent accounts, Housing Benefit claims, arrears prevention, voids, licence or tenancy obligations, move-on and tenancy sustainment. Ensure the intensive supported accommodation service provides safe, responsive and proportionate support for residents with complex needs and high levels of risk. Monitor performance against contract indicators, including outcomes, safeguarding, engagement, rent accounts, move-on, tenancy sustainment, voids and resident feedback. Prepare accurate reports, evidence and performance commentary for commissioner monitoring, audits, inspections and service reviews. Lead, develop and support staff to work as one team while maintaining service-specific boundaries, contractual standards, professional accountability and Your Place values. Maintain effective staffing arrangements, including cover for key working, weekend, out-of-hours and intensive provision requirements. Build strong partnerships with commissioners, Adult Social Care, health services, substance misuse services, criminal justice partners, housing providers and community agencies. Use service data, resident feedback and quality assurance activity to drive improvement, demonstrate impact and evidence value for money. Work closely with the Quality Assurance Manager and Impact Manager to use performance data, quality assurance findings, resident feedback and outcome measures to identify trends, strengthen practice and drive continuous service improvement. Work flexibly to respond to urgent operational issues, safeguarding concerns, incidents, commissioner requests and service pressures. Embed person-centred practice and meaningful co-production with residents, ensuring services are shaped by lived experience and aligned with Your Place values of Growth, Inclusion, Collaboration and Compassion PERSON SPECIFICATION The successful candidate will bring the experience, knowledge, leadership skills and values needed to manage high-quality supported accommodation services and contribute effectively to the wider Your Place team. Essential Criteria Experience managing or supervising staff in supported housing, homelessness, social care, community support or a similar setting. Ability to lead change, improve practice and support staff through service development. Experience supporting vulnerable homeless adults, rough sleepers or people facing multiple disadvantage. Strong understanding of risk, safeguarding, trauma, mental health, substance misuse, tenancy sustainment and move-on barriers. Experience leading services that manage challenging behaviour, anti-social behaviour, safeguarding concerns, tenancy breaches, arrears or complex risk. Experience of contract management, performance monitoring, quality assurance, reporting and service improvement. Good understanding of housing management, including arrears, voids, tenancy or licence breaches, maintenance, health and safety, and property-related risk. Ability to analyse performance information, identify risks and trends, produce clear reports and use data to drive improvement. Experience building constructive relationships with commissioners, statutory services, voluntary sector partners and internal stakeholders. Knowledge of person-centred, strengths-based, trauma-informed and psychologically informed support. Knowledge of safeguarding adults, mental capacity, confidentiality, professional boundaries, data protection, equality and diversity, and complaints handling. Excellent written and verbal communication skills, including clear reports, briefings and monitoring returns. Commitment to resident involvement, co-production, equality, diversity, inclusion and anti-discriminatory practice. Desirable Criteria Experience managing commissioned homelessness or supported accommodation contract. Experience working within or alongside London local authority homelessness pathways. Experience of managing voids, referrals, move-ins, move-outs and partnership-based accommodation arrangements. Experience of using Home Star, In-Form, Pyramid or equivalent systems to monitor support, tenancy sustainment, risk, outcomes and case recording. Experience preparing for audits, inspections, commissioner reviews or contract monitoring meetings. Experience leading services through mobilisation, remodelling, restructure or improvement planning. Aptitude and Behaviours confidently use performance data, resident feedback and quality assurance learning to improve outcomes and value for money. Provides values-led leadership and communicates clearly with staff, residents, commissioners and partners. Use written, numerical and performance information to make sound, accountable and compliant decisions. Involving and Including Embeds resident involvement and promotes dignity, choice, equality, inclusion and cultural competence. Build and develop a high-performing team through clear direction, supervision, support and accountability. Appointment is subject to an enhanced DBS check, satisfactory references and the right to work in the UK
A reputable London housing provider is seeking an experienced Head of Housing Transformation/Delivery to provide strategic leadership across a portfolio of major housing improvement, transformation and service delivery initiatives. Location: London Contract: Interim, 3-6 months Day Rate: £380-£400 per day (Inside IR35) Working Pattern: Hybrid Sector: Housing / Local Government Department: Housing ServiceThis is a high-profile interim opportunity for an experienced housing, local government or public-sector delivery professional who can operate confidently at a senior level and translate strategic priorities into tangible operational improvements.The successful candidate will work closely with a Senior Leader, leading complex programmes and projects that support the continued improvement, modernisation and transformation of the Housing Service. The organisation is undertaking significant improvement activity across areas including Housing Revenue Account (HRA) financial management, neighbourhood and community services, digital resident engagement, housing stock investment, repairs, complaints, customer contact and regulatory readiness . Key Responsibilities Lead the delivery and oversight of a coordinated portfolio of programmes and projects supporting continuous improvement across the Housing Service. Act as the Head of Practice for project and programme delivery , promoting high-quality delivery methodologies, governance and best practice. Lead a portfolio of strategic housing improvement, transformation and operational change initiatives. Provide strategic oversight of priority projects, including HRA budget management and savings, service charge reviews and multi-year implementation programmes . Support the development and implementation of housing strategies, policies and service improvement plans. Work closely with senior leaders to translate strategic objectives into practical, measurable and sustainable service improvements. Support the development and delivery of a comprehensive 10-year Housing Plan , ensuring a coordinated approach across the Housing Service. Lead agile programme and project delivery, establishing multidisciplinary teams across housing, systems, data, finance and service improvement. Provide strong senior stakeholder management, influencing directors, senior officers, elected members, staff and external partners. Build organisational buy-in for major change initiatives and ensure staff are actively engaged throughout implementation. Develop effective governance, programme structures, reporting arrangements, resources and delivery frameworks. Analyse service delivery options and provide evidence-based recommendations focused on value for money, efficiency and improved resident outcomes . Lead systems-thinking and continuous improvement approaches across the Housing Service. Ensure service improvement activity is evidence-led, with resident satisfaction and resident experience central to decision-making. Develop mechanisms to involve residents in monitoring, reviewing and shaping housing services, strategies, standards and contracts. Develop and maintain effective performance management frameworks, indicators, budgets, targets and reporting arrangements. Provide high-quality performance, financial and governance information to support senior management decision-making. Ensure appropriate arrangements are in place for statutory and regulatory reporting, audits and self-assessments. Support the Housing Service in identifying and maximising opportunities associated with external funding and investment. The successful candidate will have: Significant senior-level experience delivering complex housing, local government or public-sector programmes and projects . Proven experience leading strategic transformation, service improvement and organisational change. Strong knowledge of project and programme management methodologies and the ability to apply the appropriate methodology proportionately to different programmes. A strong understanding of the key operational and strategic challenges facing local government, housing providers and the wider public sector . Experience working directly with senior officers, directors and elected members within a politically led environment. Demonstrable experience leading multidisciplinary teams and managing competing priorities, resources, timescales and deliverables. Strong influencing and stakeholder-management skills, particularly within complex or matrix-managed organisations. This role will suit a confident and commercially minded Head of Delivery, Head of Transformation, Programme Director, Programme Manager, Housing Transformation Lead or Senior Change professional who can operate strategically while maintaining a strong focus on delivery.You will need to be comfortable working at pace, managing complex portfolios and providing constructive challenge to senior stakeholders while ensuring projects remain focused on outcomes, accountability, value for money and resident experience .If you have senior-level experience delivering complex housing transformation, service improvement or public-sector programmes , we would be keen to hear from you. Apply now for The Head of Housing Transformation/Delivery role .
Aug 23, 2026
Seasonal
A reputable London housing provider is seeking an experienced Head of Housing Transformation/Delivery to provide strategic leadership across a portfolio of major housing improvement, transformation and service delivery initiatives. Location: London Contract: Interim, 3-6 months Day Rate: £380-£400 per day (Inside IR35) Working Pattern: Hybrid Sector: Housing / Local Government Department: Housing ServiceThis is a high-profile interim opportunity for an experienced housing, local government or public-sector delivery professional who can operate confidently at a senior level and translate strategic priorities into tangible operational improvements.The successful candidate will work closely with a Senior Leader, leading complex programmes and projects that support the continued improvement, modernisation and transformation of the Housing Service. The organisation is undertaking significant improvement activity across areas including Housing Revenue Account (HRA) financial management, neighbourhood and community services, digital resident engagement, housing stock investment, repairs, complaints, customer contact and regulatory readiness . Key Responsibilities Lead the delivery and oversight of a coordinated portfolio of programmes and projects supporting continuous improvement across the Housing Service. Act as the Head of Practice for project and programme delivery , promoting high-quality delivery methodologies, governance and best practice. Lead a portfolio of strategic housing improvement, transformation and operational change initiatives. Provide strategic oversight of priority projects, including HRA budget management and savings, service charge reviews and multi-year implementation programmes . Support the development and implementation of housing strategies, policies and service improvement plans. Work closely with senior leaders to translate strategic objectives into practical, measurable and sustainable service improvements. Support the development and delivery of a comprehensive 10-year Housing Plan , ensuring a coordinated approach across the Housing Service. Lead agile programme and project delivery, establishing multidisciplinary teams across housing, systems, data, finance and service improvement. Provide strong senior stakeholder management, influencing directors, senior officers, elected members, staff and external partners. Build organisational buy-in for major change initiatives and ensure staff are actively engaged throughout implementation. Develop effective governance, programme structures, reporting arrangements, resources and delivery frameworks. Analyse service delivery options and provide evidence-based recommendations focused on value for money, efficiency and improved resident outcomes . Lead systems-thinking and continuous improvement approaches across the Housing Service. Ensure service improvement activity is evidence-led, with resident satisfaction and resident experience central to decision-making. Develop mechanisms to involve residents in monitoring, reviewing and shaping housing services, strategies, standards and contracts. Develop and maintain effective performance management frameworks, indicators, budgets, targets and reporting arrangements. Provide high-quality performance, financial and governance information to support senior management decision-making. Ensure appropriate arrangements are in place for statutory and regulatory reporting, audits and self-assessments. Support the Housing Service in identifying and maximising opportunities associated with external funding and investment. The successful candidate will have: Significant senior-level experience delivering complex housing, local government or public-sector programmes and projects . Proven experience leading strategic transformation, service improvement and organisational change. Strong knowledge of project and programme management methodologies and the ability to apply the appropriate methodology proportionately to different programmes. A strong understanding of the key operational and strategic challenges facing local government, housing providers and the wider public sector . Experience working directly with senior officers, directors and elected members within a politically led environment. Demonstrable experience leading multidisciplinary teams and managing competing priorities, resources, timescales and deliverables. Strong influencing and stakeholder-management skills, particularly within complex or matrix-managed organisations. This role will suit a confident and commercially minded Head of Delivery, Head of Transformation, Programme Director, Programme Manager, Housing Transformation Lead or Senior Change professional who can operate strategically while maintaining a strong focus on delivery.You will need to be comfortable working at pace, managing complex portfolios and providing constructive challenge to senior stakeholders while ensuring projects remain focused on outcomes, accountability, value for money and resident experience .If you have senior-level experience delivering complex housing transformation, service improvement or public-sector programmes , we would be keen to hear from you. Apply now for The Head of Housing Transformation/Delivery role .
About the Company e.l.f. Beauty's purpose is to make the world a better place for every eye, lip, and face. Our deep commitment to clean, cruelty free beautyat an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, e.l.f. Hair, Well People, Naturium and rhode. In our Fiscal year 26, we had net sales of $1.6 Billion and our business performance has been nothing short of extraordinary with 7 consecutive years of net sales growth. This consistent, category-leading growth is a testament to the strength of our team, strategy, and portfolio of brands. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last seven fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry. Visit our Career Page to learn more about our team: Position Summary The Associate Director, Transportation for the UK & EU is accountable for the performance, cost, and future-readiness of our regional transportation network. This role owns the day-to-day service levels our retail partners and consumers expect, while continuously reviewing and challenging the cost base, and - critically - developing the strategy that ensures our 3PL and carrier capacity can absorb the rapid growth ahead. Sitting in London and reporting to the US-based Associate Director of Transportation, you will be the regional leader who bridges global strategy with local execution. You will partner closely with our 3PL providers, internal commercial and supply chain teams, and the US transportation function to deliver a network that is reliable, cost-efficient, scalable, and aligned to e.l.f.'s values. Responsibilities Service Level Management Own end-to-end transportation service performance across the UK and EU, including on-time delivery, order fulfillment accuracy, and transit-time reliability for retail, wholesale, and e-commerce channels. Define, track, and publish transportation KPIs and SLAs; lead monthly and quarterly business reviews (QBRs) with 3PL and carrier partners to drive accountability and continuous improvement. Serve as the primary escalation point for transportation service failures; root-cause issues and implement corrective and preventive actions. Ensure transportation execution meets the requirements of key retail partners (e.g., compliance with retailer routing guides, delivery windows, and ASN/labeling standards). Cost Review & Optimization Own the regional transportation budget and freight spend; forecast, monitor, and explain variances monthly, identifying trends and driving corrective action. Conduct regular cost-to-serve analysis across lanes, modes, and channels; identify and implement opportunities to reduce cost per unit without compromising service. Lead carrier rate negotiations, spot-market management, and freight procurement in coordination with the US Director of Transportation and procurement team. Evaluate mode and lane optimization, consolidation, and network design changes to deliver year-over-year cost savings. 3PL Capacity & Growth Strategy Develop and maintain a forward-looking transportation capacity strategy that aligns with e.l.f.'s aggressive international growth plans, modeling 1-, 3-, and 5-year volume scenarios against 3PL and carrier capability. Assess the scalability of existing 3PL partners - across warehousing throughput, outbound capacity, peak-season flex, and geographic coverage - and recommend capacity additions, alternate partners, or network changes ahead of need. Lead or support RFPs, partner selection, onboarding, and contract governance for new or expanded 3PL and carrier relationships across the UK and EU. Build peak-season and surge-readiness plans in partnership with 3PLs, ensuring capacity, labor, and equipment commitments are secured well in advance of demand spikes (e.g., holiday, promotional events, new-retailer launches). Identify and mitigate supply chain risks - carrier concentration, single-lane dependency, customs/border exposure - with documented contingency plans. Cross-Functional Partnership & Compliance Partner with the US Associate Director of Transportation to ensure regional execution aligns with global transportation strategy, systems, and standards (e.g., TMS, visibility platforms, carrier scorecards). Collaborate with Supply Planning, Demand Planning and Commercial Operations to align transportation capacity with forecasted demand and product launch timelines. Ensure full compliance with UK and EU transportation, customs, and trade regulations, and partner with customs brokers to maintain efficient and compliant cross-border movement. Champion e.l.f.'s sustainability commitments in transportation decisions, including modal shift, emissions reduction, and carrier sustainability standards. Requirements Lead the transportation strategy working with the other operations team professionals, building capability and a culture of continuous improvement. Act as the regional transportation subject-matter expert and represent the function in cross-functional initiatives and leadership reviews. Bachelor's degree in Supply Chain, Logistics, Business, or a related field (or equivalent experience). 5+ years of progressive experience in transportation, logistics, or 3PL management, with at least 3 years in a leadership role. Demonstrated experience managing 3PL relationships and carrier networks at scale, including SLA governance, QBRs, and performance management. Strong financial acumen - proven ownership of a transportation or freight budget, cost-to-serve analysis, and rate negotiation. Deep working knowledge of UK and EU transportation markets, carrier landscapes, customs/trade compliance, and retail routing-guide requirements. Experience planning capacity or network strategy to support significant volume growth. Closing This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors' discretion. e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice () for how your personal information is used and shared. £0 - £0 a year The base salary range for this roleislisted above. Total compensation includes base salary, annual company-based performance bonus, and equity.Under e.l.f.'s annual bonus program, employees are eligible to earn up to 200% of their target bonus when company performance exceeds defined goals. In addition, e.l.f. provides a variety of other benefits to employees, including medical, dental, and vision insurance, a retirement savings plan, gender neutral parental leave, and unlimited paid time off. The amount of total compensation (including base salary) offered will be based on a wide range of factors, including geographic location, experience, specific skills, and qualifications. Compensation components are subject to change at the company's discretion e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice () for how your personal information is used and shared.
Aug 22, 2026
Full time
About the Company e.l.f. Beauty's purpose is to make the world a better place for every eye, lip, and face. Our deep commitment to clean, cruelty free beautyat an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, e.l.f. Hair, Well People, Naturium and rhode. In our Fiscal year 26, we had net sales of $1.6 Billion and our business performance has been nothing short of extraordinary with 7 consecutive years of net sales growth. This consistent, category-leading growth is a testament to the strength of our team, strategy, and portfolio of brands. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last seven fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry. Visit our Career Page to learn more about our team: Position Summary The Associate Director, Transportation for the UK & EU is accountable for the performance, cost, and future-readiness of our regional transportation network. This role owns the day-to-day service levels our retail partners and consumers expect, while continuously reviewing and challenging the cost base, and - critically - developing the strategy that ensures our 3PL and carrier capacity can absorb the rapid growth ahead. Sitting in London and reporting to the US-based Associate Director of Transportation, you will be the regional leader who bridges global strategy with local execution. You will partner closely with our 3PL providers, internal commercial and supply chain teams, and the US transportation function to deliver a network that is reliable, cost-efficient, scalable, and aligned to e.l.f.'s values. Responsibilities Service Level Management Own end-to-end transportation service performance across the UK and EU, including on-time delivery, order fulfillment accuracy, and transit-time reliability for retail, wholesale, and e-commerce channels. Define, track, and publish transportation KPIs and SLAs; lead monthly and quarterly business reviews (QBRs) with 3PL and carrier partners to drive accountability and continuous improvement. Serve as the primary escalation point for transportation service failures; root-cause issues and implement corrective and preventive actions. Ensure transportation execution meets the requirements of key retail partners (e.g., compliance with retailer routing guides, delivery windows, and ASN/labeling standards). Cost Review & Optimization Own the regional transportation budget and freight spend; forecast, monitor, and explain variances monthly, identifying trends and driving corrective action. Conduct regular cost-to-serve analysis across lanes, modes, and channels; identify and implement opportunities to reduce cost per unit without compromising service. Lead carrier rate negotiations, spot-market management, and freight procurement in coordination with the US Director of Transportation and procurement team. Evaluate mode and lane optimization, consolidation, and network design changes to deliver year-over-year cost savings. 3PL Capacity & Growth Strategy Develop and maintain a forward-looking transportation capacity strategy that aligns with e.l.f.'s aggressive international growth plans, modeling 1-, 3-, and 5-year volume scenarios against 3PL and carrier capability. Assess the scalability of existing 3PL partners - across warehousing throughput, outbound capacity, peak-season flex, and geographic coverage - and recommend capacity additions, alternate partners, or network changes ahead of need. Lead or support RFPs, partner selection, onboarding, and contract governance for new or expanded 3PL and carrier relationships across the UK and EU. Build peak-season and surge-readiness plans in partnership with 3PLs, ensuring capacity, labor, and equipment commitments are secured well in advance of demand spikes (e.g., holiday, promotional events, new-retailer launches). Identify and mitigate supply chain risks - carrier concentration, single-lane dependency, customs/border exposure - with documented contingency plans. Cross-Functional Partnership & Compliance Partner with the US Associate Director of Transportation to ensure regional execution aligns with global transportation strategy, systems, and standards (e.g., TMS, visibility platforms, carrier scorecards). Collaborate with Supply Planning, Demand Planning and Commercial Operations to align transportation capacity with forecasted demand and product launch timelines. Ensure full compliance with UK and EU transportation, customs, and trade regulations, and partner with customs brokers to maintain efficient and compliant cross-border movement. Champion e.l.f.'s sustainability commitments in transportation decisions, including modal shift, emissions reduction, and carrier sustainability standards. Requirements Lead the transportation strategy working with the other operations team professionals, building capability and a culture of continuous improvement. Act as the regional transportation subject-matter expert and represent the function in cross-functional initiatives and leadership reviews. Bachelor's degree in Supply Chain, Logistics, Business, or a related field (or equivalent experience). 5+ years of progressive experience in transportation, logistics, or 3PL management, with at least 3 years in a leadership role. Demonstrated experience managing 3PL relationships and carrier networks at scale, including SLA governance, QBRs, and performance management. Strong financial acumen - proven ownership of a transportation or freight budget, cost-to-serve analysis, and rate negotiation. Deep working knowledge of UK and EU transportation markets, carrier landscapes, customs/trade compliance, and retail routing-guide requirements. Experience planning capacity or network strategy to support significant volume growth. Closing This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors' discretion. e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice () for how your personal information is used and shared. £0 - £0 a year The base salary range for this roleislisted above. Total compensation includes base salary, annual company-based performance bonus, and equity.Under e.l.f.'s annual bonus program, employees are eligible to earn up to 200% of their target bonus when company performance exceeds defined goals. In addition, e.l.f. provides a variety of other benefits to employees, including medical, dental, and vision insurance, a retirement savings plan, gender neutral parental leave, and unlimited paid time off. The amount of total compensation (including base salary) offered will be based on a wide range of factors, including geographic location, experience, specific skills, and qualifications. Compensation components are subject to change at the company's discretion e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice () for how your personal information is used and shared.
About the Role Risk and Insurance Manager Tower Hamlets is seeking an experienced and motivated Insurance Manager to lead the delivery of a high-quality, customer-focused insurance and claims service across the Council. Reporting to the Head of Internal Audit, you will be responsible for managing the Council's insurance arrangements, overseeing claims handling activities, and ensuring that effective insurance protection is in place to support the delivery of services and safeguard public assets. You will lead a specialist team of insurance and claims professionals, working closely with brokers, insurers, legal representatives, senior managers, and external partners to ensure the Council receives a responsive, cost-effective, and professional insurance service. This is an excellent opportunity for an experienced insurance professional who combines strong technical expertise with effective leadership skills and a commitment to continuous improvement. Key Responsibilities Risk and Insurance Manager Strategic Insurance Management Risk and Insurance Manager Lead and develop the Council's insurance service, ensuring the provision of comprehensive and cost-effective insurance arrangements. Review and recommend improvements to insurance policies, procedures, and service delivery practices. Ensure insurance arrangements remain compliant with relevant legislation, regulations, professional standards, and best practice. Manage the procurement, appointment, and ongoing performance of insurance brokers, insurers, and other specialist providers. Maintain expert knowledge of developments within the insurance market and local government insurance sector. Claims Management Risk and Insurance Manager Oversee the effective management of all insurance claims, including employer's liability, public liability, property damage, motor, and other insured risks. Ensure claims are investigated and managed efficiently, fairly, and in accordance with policy and legal requirements. Manage relationships with claimants, solicitors, insurers, brokers, and loss adjusters. Monitor claims performance, identify trends, and implement actions to improve outcomes and reduce costs. Financial Management Risk and Insurance Manager Manage the Council's Insurance Fund and associated budgets. Monitor insurance expenditure and ensure effective financial control and forecasting. Calculate and administer insurance recharges across Council services. Coordinate annual actuarial and independent reviews of insurance provisions and reserves. Ensure value for money is achieved across all insurance activities. Leadership and Team Management Risk and Insurance Manager Lead, motivate, and develop a team of insurance and claims professionals. Ensure team objectives, performance standards, and service targets are achieved. Support professional development through coaching, mentoring, and training. Foster a positive, inclusive, and high-performing team culture. Stakeholder Management Risk and Insurance Manager Act as the Council's subject matter expert on insurance matters. Provide professional advice and guidance to senior managers, Members, schools, housing services, and other stakeholders. Prepare reports and present recommendations to senior leadership teams, committees, and governance forums. Represent the Council at professional networks, industry groups, and partnership meetings. Operational Management Ensure insurance and claims management systems are maintained accurately and used effectively. Develop and maintain operational procedures that support efficient service delivery. Ensure appropriate insurance cover is maintained for Council assets, liabilities, leaseholders, tenants, schools, and education establishments. Maintain fidelity guarantee and other specialist insurance arrangements as required. About You We are looking for a highly skilled insurance professional who can demonstrate: Essential Qualifications Advanced Diploma in Insurance (ACII) or equivalent professional insurance qualification. Membership of a recognised insurance professional body or a commitment to achieving professional accreditation. Essential Experience Significant experience in insurance management within a large and complex organisation, ideally within the public sector. Experience of managing insurance programmes and insurance funds. Extensive claims management experience, including liability and property-related claims. Experience of managing relationships with brokers, insurers, solicitors, and external service providers. Experience of leading and developing professional teams. Experience of budget management and financial oversight. Experience of preparing reports and presenting to senior stakeholders and governance boards. Essential Skills Risk and Insurance Manager Strong technical knowledge of insurance principles, policy coverage, and claims handling. Excellent negotiation and relationship management skills. Strong analytical and problem-solving abilities. Excellent verbal, written, and presentation skills. Ability to influence and advise senior stakeholders confidently and professionally. Proficiency in insurance management systems and Microsoft Office applications.
Aug 22, 2026
Contractor
About the Role Risk and Insurance Manager Tower Hamlets is seeking an experienced and motivated Insurance Manager to lead the delivery of a high-quality, customer-focused insurance and claims service across the Council. Reporting to the Head of Internal Audit, you will be responsible for managing the Council's insurance arrangements, overseeing claims handling activities, and ensuring that effective insurance protection is in place to support the delivery of services and safeguard public assets. You will lead a specialist team of insurance and claims professionals, working closely with brokers, insurers, legal representatives, senior managers, and external partners to ensure the Council receives a responsive, cost-effective, and professional insurance service. This is an excellent opportunity for an experienced insurance professional who combines strong technical expertise with effective leadership skills and a commitment to continuous improvement. Key Responsibilities Risk and Insurance Manager Strategic Insurance Management Risk and Insurance Manager Lead and develop the Council's insurance service, ensuring the provision of comprehensive and cost-effective insurance arrangements. Review and recommend improvements to insurance policies, procedures, and service delivery practices. Ensure insurance arrangements remain compliant with relevant legislation, regulations, professional standards, and best practice. Manage the procurement, appointment, and ongoing performance of insurance brokers, insurers, and other specialist providers. Maintain expert knowledge of developments within the insurance market and local government insurance sector. Claims Management Risk and Insurance Manager Oversee the effective management of all insurance claims, including employer's liability, public liability, property damage, motor, and other insured risks. Ensure claims are investigated and managed efficiently, fairly, and in accordance with policy and legal requirements. Manage relationships with claimants, solicitors, insurers, brokers, and loss adjusters. Monitor claims performance, identify trends, and implement actions to improve outcomes and reduce costs. Financial Management Risk and Insurance Manager Manage the Council's Insurance Fund and associated budgets. Monitor insurance expenditure and ensure effective financial control and forecasting. Calculate and administer insurance recharges across Council services. Coordinate annual actuarial and independent reviews of insurance provisions and reserves. Ensure value for money is achieved across all insurance activities. Leadership and Team Management Risk and Insurance Manager Lead, motivate, and develop a team of insurance and claims professionals. Ensure team objectives, performance standards, and service targets are achieved. Support professional development through coaching, mentoring, and training. Foster a positive, inclusive, and high-performing team culture. Stakeholder Management Risk and Insurance Manager Act as the Council's subject matter expert on insurance matters. Provide professional advice and guidance to senior managers, Members, schools, housing services, and other stakeholders. Prepare reports and present recommendations to senior leadership teams, committees, and governance forums. Represent the Council at professional networks, industry groups, and partnership meetings. Operational Management Ensure insurance and claims management systems are maintained accurately and used effectively. Develop and maintain operational procedures that support efficient service delivery. Ensure appropriate insurance cover is maintained for Council assets, liabilities, leaseholders, tenants, schools, and education establishments. Maintain fidelity guarantee and other specialist insurance arrangements as required. About You We are looking for a highly skilled insurance professional who can demonstrate: Essential Qualifications Advanced Diploma in Insurance (ACII) or equivalent professional insurance qualification. Membership of a recognised insurance professional body or a commitment to achieving professional accreditation. Essential Experience Significant experience in insurance management within a large and complex organisation, ideally within the public sector. Experience of managing insurance programmes and insurance funds. Extensive claims management experience, including liability and property-related claims. Experience of managing relationships with brokers, insurers, solicitors, and external service providers. Experience of leading and developing professional teams. Experience of budget management and financial oversight. Experience of preparing reports and presenting to senior stakeholders and governance boards. Essential Skills Risk and Insurance Manager Strong technical knowledge of insurance principles, policy coverage, and claims handling. Excellent negotiation and relationship management skills. Strong analytical and problem-solving abilities. Excellent verbal, written, and presentation skills. Ability to influence and advise senior stakeholders confidently and professionally. Proficiency in insurance management systems and Microsoft Office applications.
A reputable London housing provider is seeking an experienced Head of Housing Transformation/Delivery to provide strategic leadership across a portfolio of major housing improvement, transformation and service delivery initiatives. Location: London Contract: Interim, 3-6 months Day Rate: £380-£400 per day (Inside IR35) Working Pattern: Hybrid Sector: Housing / Local Government Department: Housing Service This is a high-profile interim opportunity for an experienced housing, local government or public-sector delivery professional who can operate confidently at a senior level and translate strategic priorities into tangible operational improvements. The successful candidate will work closely with a Senior Leader, leading complex programmes and projects that support the continued improvement, modernisation and transformation of the Housing Service. The organisation is undertaking significant improvement activity across areas including Housing Revenue Account (HRA) financial management, neighbourhood and community services, digital resident engagement, housing stock investment, repairs, complaints, customer contact and regulatory readiness . Key Responsibilities Lead the delivery and oversight of a coordinated portfolio of programmes and projects supporting continuous improvement across the Housing Service. Act as the Head of Practice for project and programme delivery , promoting high-quality delivery methodologies, governance and best practice. Lead a portfolio of strategic housing improvement, transformation and operational change initiatives. Provide strategic oversight of priority projects, including HRA budget management and savings, service charge reviews and multi-year implementation programmes . Support the development and implementation of housing strategies, policies and service improvement plans. Work closely with senior leaders to translate strategic objectives into practical, measurable and sustainable service improvements. Support the development and delivery of a comprehensive 10-year Housing Plan , ensuring a coordinated approach across the Housing Service. Lead agile programme and project delivery, establishing multidisciplinary teams across housing, systems, data, finance and service improvement. Provide strong senior stakeholder management, influencing directors, senior officers, elected members, staff and external partners. Build organisational buy-in for major change initiatives and ensure staff are actively engaged throughout implementation. Develop effective governance, programme structures, reporting arrangements, resources and delivery frameworks. Analyse service delivery options and provide evidence-based recommendations focused on value for money, efficiency and improved resident outcomes . Lead systems-thinking and continuous improvement approaches across the Housing Service. Ensure service improvement activity is evidence-led, with resident satisfaction and resident experience central to decision-making. Develop mechanisms to involve residents in monitoring, reviewing and shaping housing services, strategies, standards and contracts. Develop and maintain effective performance management frameworks, indicators, budgets, targets and reporting arrangements. Provide high-quality performance, financial and governance information to support senior management decision-making. Ensure appropriate arrangements are in place for statutory and regulatory reporting, audits and self-assessments. Support the Housing Service in identifying and maximising opportunities associated with external funding and investment. The successful candidate will have: Significant senior-level experience delivering complex housing, local government or public-sector programmes and projects . Proven experience leading strategic transformation, service improvement and organisational change. Strong knowledge of project and programme management methodologies and the ability to apply the appropriate methodology proportionately to different programmes. A strong understanding of the key operational and strategic challenges facing local government, housing providers and the wider public sector . Experience working directly with senior officers, directors and elected members within a politically led environment. Demonstrable experience leading multidisciplinary teams and managing competing priorities, resources, timescales and deliverables. Strong influencing and stakeholder-management skills, particularly within complex or matrix-managed organisations. This role will suit a confident and commercially minded Head of Delivery, Head of Transformation, Programme Director, Programme Manager, Housing Transformation Lead or Senior Change professional who can operate strategically while maintaining a strong focus on delivery. You will need to be comfortable working at pace, managing complex portfolios and providing constructive challenge to senior stakeholders while ensuring projects remain focused on outcomes, accountability, value for money and resident experience . If you have senior-level experience delivering complex housing transformation, service improvement or public-sector programmes , we would be keen to hear from you. Apply now for The Head of Housing Transformation/Delivery role .
Aug 21, 2026
Full time
A reputable London housing provider is seeking an experienced Head of Housing Transformation/Delivery to provide strategic leadership across a portfolio of major housing improvement, transformation and service delivery initiatives. Location: London Contract: Interim, 3-6 months Day Rate: £380-£400 per day (Inside IR35) Working Pattern: Hybrid Sector: Housing / Local Government Department: Housing Service This is a high-profile interim opportunity for an experienced housing, local government or public-sector delivery professional who can operate confidently at a senior level and translate strategic priorities into tangible operational improvements. The successful candidate will work closely with a Senior Leader, leading complex programmes and projects that support the continued improvement, modernisation and transformation of the Housing Service. The organisation is undertaking significant improvement activity across areas including Housing Revenue Account (HRA) financial management, neighbourhood and community services, digital resident engagement, housing stock investment, repairs, complaints, customer contact and regulatory readiness . Key Responsibilities Lead the delivery and oversight of a coordinated portfolio of programmes and projects supporting continuous improvement across the Housing Service. Act as the Head of Practice for project and programme delivery , promoting high-quality delivery methodologies, governance and best practice. Lead a portfolio of strategic housing improvement, transformation and operational change initiatives. Provide strategic oversight of priority projects, including HRA budget management and savings, service charge reviews and multi-year implementation programmes . Support the development and implementation of housing strategies, policies and service improvement plans. Work closely with senior leaders to translate strategic objectives into practical, measurable and sustainable service improvements. Support the development and delivery of a comprehensive 10-year Housing Plan , ensuring a coordinated approach across the Housing Service. Lead agile programme and project delivery, establishing multidisciplinary teams across housing, systems, data, finance and service improvement. Provide strong senior stakeholder management, influencing directors, senior officers, elected members, staff and external partners. Build organisational buy-in for major change initiatives and ensure staff are actively engaged throughout implementation. Develop effective governance, programme structures, reporting arrangements, resources and delivery frameworks. Analyse service delivery options and provide evidence-based recommendations focused on value for money, efficiency and improved resident outcomes . Lead systems-thinking and continuous improvement approaches across the Housing Service. Ensure service improvement activity is evidence-led, with resident satisfaction and resident experience central to decision-making. Develop mechanisms to involve residents in monitoring, reviewing and shaping housing services, strategies, standards and contracts. Develop and maintain effective performance management frameworks, indicators, budgets, targets and reporting arrangements. Provide high-quality performance, financial and governance information to support senior management decision-making. Ensure appropriate arrangements are in place for statutory and regulatory reporting, audits and self-assessments. Support the Housing Service in identifying and maximising opportunities associated with external funding and investment. The successful candidate will have: Significant senior-level experience delivering complex housing, local government or public-sector programmes and projects . Proven experience leading strategic transformation, service improvement and organisational change. Strong knowledge of project and programme management methodologies and the ability to apply the appropriate methodology proportionately to different programmes. A strong understanding of the key operational and strategic challenges facing local government, housing providers and the wider public sector . Experience working directly with senior officers, directors and elected members within a politically led environment. Demonstrable experience leading multidisciplinary teams and managing competing priorities, resources, timescales and deliverables. Strong influencing and stakeholder-management skills, particularly within complex or matrix-managed organisations. This role will suit a confident and commercially minded Head of Delivery, Head of Transformation, Programme Director, Programme Manager, Housing Transformation Lead or Senior Change professional who can operate strategically while maintaining a strong focus on delivery. You will need to be comfortable working at pace, managing complex portfolios and providing constructive challenge to senior stakeholders while ensuring projects remain focused on outcomes, accountability, value for money and resident experience . If you have senior-level experience delivering complex housing transformation, service improvement or public-sector programmes , we would be keen to hear from you. Apply now for The Head of Housing Transformation/Delivery role .
Icon Cancer Centre and Pharmaxo Group are leading healthcare providers delivering specialist services across the United Kingdom. Together, they bring a highly experienced team providing comprehensive cancer care, including medical oncology, radiation oncology, haematology, chemotherapy, research, pharmacy, theranostics and PET-CT through Icon Cancer Centre UK, alongside sterile compounding, and nursing home healthcare services through Pharmaxo. Together, Icon Cancer Centre and Pharmaxo deliver an end-to-end healthcare service for patients and partners across the UK. As part of an ambitious D365 Programme, we're looking for a D365 Platform Specialist to take ownership of our Microsoft Dynamics 365 Finance & Supply Chain Management (F&SCM) environment. The role You'll start by getting hands-on through the design, build, configuration and delivery phases of the programme, right up to go-live. From there, you'll carry the platform through hyper-care and into business-as-usual, taking day-to-day responsibility for operations, release planning, regression testing and ongoing support. This is a great opportunity for an experienced ERP professional to own a platform end-to-end from implementation through to steady-state operation, within a healthcare organisation where the work genuinely matters. Key responsibilities Platform Ownership - Take full administrative ownership of the D365 F&SCM platform, managing environments, configuration, security roles and user access, and acting as an escalation point for the ServiceDesk team. Implementation & Transition to Service - Work closely with the Project Delivery Team and Microsoft Solution Partner through workshops, configuration reviews and deployment planning, ensuring a smooth handover from project into BAU support. Licensing & Budget Management - Manage licence allocation and optimisation in line with the employee lifecycle, run regular licence reviews, and support budgeting and forecasting for platform costs. Change & Release Management - Coordinate change activities in line with ITIL principles, participate in CAB, and lead regression testing, UAT coordination and release readiness reviews. Business Process Optimisation - Partner with Finance, Procurement, Supply Chain and Operational teams to improve processes, promoting standard D365 functionality over unnecessary customisation. Security & Compliance - Maintain role-based access controls and audit compliance, supporting GDPR, Cyber Essentials Plus and data integrity standards (ALCOA+) in a regulated environment. Data & Systems Analysis - Support data migration, cleansing and validation, and identify opportunities to improve data quality and governance. Vendor & Partner Management - Act as the key liaison between business stakeholders, internal IT and the Microsoft Solution Partner. Documentation & Knowledge Transfer - Own platform documentation and deliver knowledge transfer to the wider business. What We're Looking For At least 5 years' experience supporting enterprise business applications or ERP platforms. Strong working knowledge of Microsoft Dynamics 365 F&SCM Experience across the full ERP lifecycle - implementation, configuration and transition-to-service. Solid understanding of business processes across Finance, Procurement, Inventory, Warehousing and Supply Chain . Experience managing enterprise licensing and user access controls. A track record coordinating change management, release management and regression testing . Strong analytical, problem-solving and stakeholder management skills, with the ability to translate between business and technical language. Experience supporting business-critical platforms within a structured governance environment. Desirable: knowledge of Microsoft Power Platform , Azure integration technologies and reporting tools. Desirable: familiarity with healthcare, pharmaceutical or other regulated industries, and compliance frameworks such as GDPR, Cyber Essentials Plus, GxP and ALCOA+ principles. On offer Salary up to £105,000 DOE Enhanced annual leave package increasing with Length of Service (25 days + bank holidays, increasing to 27 days + bank holidays after 3 years' service) Enhanced pension contribution rates - Auto-enrolment from day 1 at basic contributions (5% employee, 4% employer) or the individual can elect to increase their contribution to 6% to which the employer will double their contribution to 8% Access to Engage;Engage is an external platform providing employee discounts, recognition, and wellbeing support Access to the Wellbeing Centre (Employee Assistant Programme and Occupational Health Support) Private Medical Insurance (funded by the Company) - eligible following successful completion of a 6-month probation period; can elect to add family members to your policy at a cost (deducted via payroll) Life Assurance - 10 x your annual salary (max of £300,000) Please note any direct and third party-applications shall be sent through to Roxy Law Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Aug 20, 2026
Full time
Icon Cancer Centre and Pharmaxo Group are leading healthcare providers delivering specialist services across the United Kingdom. Together, they bring a highly experienced team providing comprehensive cancer care, including medical oncology, radiation oncology, haematology, chemotherapy, research, pharmacy, theranostics and PET-CT through Icon Cancer Centre UK, alongside sterile compounding, and nursing home healthcare services through Pharmaxo. Together, Icon Cancer Centre and Pharmaxo deliver an end-to-end healthcare service for patients and partners across the UK. As part of an ambitious D365 Programme, we're looking for a D365 Platform Specialist to take ownership of our Microsoft Dynamics 365 Finance & Supply Chain Management (F&SCM) environment. The role You'll start by getting hands-on through the design, build, configuration and delivery phases of the programme, right up to go-live. From there, you'll carry the platform through hyper-care and into business-as-usual, taking day-to-day responsibility for operations, release planning, regression testing and ongoing support. This is a great opportunity for an experienced ERP professional to own a platform end-to-end from implementation through to steady-state operation, within a healthcare organisation where the work genuinely matters. Key responsibilities Platform Ownership - Take full administrative ownership of the D365 F&SCM platform, managing environments, configuration, security roles and user access, and acting as an escalation point for the ServiceDesk team. Implementation & Transition to Service - Work closely with the Project Delivery Team and Microsoft Solution Partner through workshops, configuration reviews and deployment planning, ensuring a smooth handover from project into BAU support. Licensing & Budget Management - Manage licence allocation and optimisation in line with the employee lifecycle, run regular licence reviews, and support budgeting and forecasting for platform costs. Change & Release Management - Coordinate change activities in line with ITIL principles, participate in CAB, and lead regression testing, UAT coordination and release readiness reviews. Business Process Optimisation - Partner with Finance, Procurement, Supply Chain and Operational teams to improve processes, promoting standard D365 functionality over unnecessary customisation. Security & Compliance - Maintain role-based access controls and audit compliance, supporting GDPR, Cyber Essentials Plus and data integrity standards (ALCOA+) in a regulated environment. Data & Systems Analysis - Support data migration, cleansing and validation, and identify opportunities to improve data quality and governance. Vendor & Partner Management - Act as the key liaison between business stakeholders, internal IT and the Microsoft Solution Partner. Documentation & Knowledge Transfer - Own platform documentation and deliver knowledge transfer to the wider business. What We're Looking For At least 5 years' experience supporting enterprise business applications or ERP platforms. Strong working knowledge of Microsoft Dynamics 365 F&SCM Experience across the full ERP lifecycle - implementation, configuration and transition-to-service. Solid understanding of business processes across Finance, Procurement, Inventory, Warehousing and Supply Chain . Experience managing enterprise licensing and user access controls. A track record coordinating change management, release management and regression testing . Strong analytical, problem-solving and stakeholder management skills, with the ability to translate between business and technical language. Experience supporting business-critical platforms within a structured governance environment. Desirable: knowledge of Microsoft Power Platform , Azure integration technologies and reporting tools. Desirable: familiarity with healthcare, pharmaceutical or other regulated industries, and compliance frameworks such as GDPR, Cyber Essentials Plus, GxP and ALCOA+ principles. On offer Salary up to £105,000 DOE Enhanced annual leave package increasing with Length of Service (25 days + bank holidays, increasing to 27 days + bank holidays after 3 years' service) Enhanced pension contribution rates - Auto-enrolment from day 1 at basic contributions (5% employee, 4% employer) or the individual can elect to increase their contribution to 6% to which the employer will double their contribution to 8% Access to Engage;Engage is an external platform providing employee discounts, recognition, and wellbeing support Access to the Wellbeing Centre (Employee Assistant Programme and Occupational Health Support) Private Medical Insurance (funded by the Company) - eligible following successful completion of a 6-month probation period; can elect to add family members to your policy at a cost (deducted via payroll) Life Assurance - 10 x your annual salary (max of £300,000) Please note any direct and third party-applications shall be sent through to Roxy Law Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
A reputable housing provider in London is seeking an experienced SEND Reforms Programme & Transformation Lead to provide strategic leadership and delivery oversight for a major SEND transformation programme. Day Rate: £525-£550 per day Location: London Working Pattern: Hybrid - with significant travel across hubs, education settings and schools Contract: InterimThe successful candidate will lead the implementation of a locality-based, multi-agency SEND support model , designed to strengthen early intervention, improve inclusion and deliver better outcomes for children, young people and families. This is a high-profile transformation role requiring an experienced strategic leader who can operate across education, health, local authority services and wider partner organisations , translating national SEND reform priorities into effective local delivery. Key Responsibilities Strategic Leadership & System Transformation Lead and coordinate the development and implementation of a locality-based SEND support model. Translate national SEND reform priorities into a coherent and scalable delivery model. Align SEND transformation with Family Hubs, Early Help, Early Years and wider inclusion strategies . Champion a preventative, place-based and intelligence-led approach to identifying and responding to need. Use data and intelligence to identify emerging demand, inequalities and areas requiring additional intervention. Partnership & System Leadership Lead effective multi-agency collaboration across education, health, SEND, social care and specialist services . Build strong relationships with schools, specialist services, educational psychology, health professionals and local authority teams. Influence senior stakeholders, commissioners and strategic partners across organisational boundaries. Develop collaborative approaches that improve integration and reduce duplication across services. Programme Delivery & Transformation Oversee mobilisation and phased implementation of the SEND transformation programme. Lead programme delivery, change management and operational implementation. Ensure consistent delivery of a blended support model, including:Proactive training and workforce development, E-referrals Digital/self-service provision Service directories and Provide oversight of locality delivery through hub and cluster structures. Demand, Performance & Data Lead system-wide demand management processes. Monitor service utilisation, patterns of need and emerging trends. Develop and implement performance frameworks measuring:Outcomes and impact, Early intervention effectiveness, Reduction in escalation to statutory services, Use data to inform strategic planning and continuously improve delivery models. Provide high-quality programme reporting to senior stakeholders and relevant external bodies. Workforce Development & Practice Improvement Lead the development of a multi-agency workforce strategy. Establish consistent practice standards and professional guidance. Support clinical/professional supervision frameworks and continuous professional development. Drive continuous improvement across participating services and settings. Governance, Quality Assurance & Accountability Support strategic governance arrangements and provide robust programme oversight. Establish effective quality assurance mechanisms. Ensure compliance with relevant statutory duties, safeguarding requirements and best-practice standards. Commissioning & Resource Alignment Work closely with commissioning leads across education, health and care. Ensure programme delivery aligns with commissioned services. Maximise the effective use of grant funding and wider system resources. The successful candidate will have: Significant senior leadership experience within SEND, education, children's services, health or a closely related public-sector environment . Proven experience leading complex multi-agency programmes, transformation programmes or system-wide change . Strong knowledge of SEND legislation, SEND reform and the wider transformation agenda . Understanding of early intervention, inclusion, locality-based working and Family Hub models . Exceptional strategic leadership and systems-thinking capability. Strong understanding of commissioning, resource allocation and financial management. Strong commitment to inclusion, co-production and improving outcomes for children, young people and families . Qualifications A postgraduate qualification in education, health or a related discipline is desirable, or candidates should be able to demonstrate equivalent senior-level knowledge, experience and professional expertise.The successful candidate will play a key role in driving early intervention, inclusion, partnership working and improved outcomes for children and families . APPLY NOW - SEND REFORMS PROGRAMME AND TRANSFORMATION LEAD
Aug 20, 2026
Seasonal
A reputable housing provider in London is seeking an experienced SEND Reforms Programme & Transformation Lead to provide strategic leadership and delivery oversight for a major SEND transformation programme. Day Rate: £525-£550 per day Location: London Working Pattern: Hybrid - with significant travel across hubs, education settings and schools Contract: InterimThe successful candidate will lead the implementation of a locality-based, multi-agency SEND support model , designed to strengthen early intervention, improve inclusion and deliver better outcomes for children, young people and families. This is a high-profile transformation role requiring an experienced strategic leader who can operate across education, health, local authority services and wider partner organisations , translating national SEND reform priorities into effective local delivery. Key Responsibilities Strategic Leadership & System Transformation Lead and coordinate the development and implementation of a locality-based SEND support model. Translate national SEND reform priorities into a coherent and scalable delivery model. Align SEND transformation with Family Hubs, Early Help, Early Years and wider inclusion strategies . Champion a preventative, place-based and intelligence-led approach to identifying and responding to need. Use data and intelligence to identify emerging demand, inequalities and areas requiring additional intervention. Partnership & System Leadership Lead effective multi-agency collaboration across education, health, SEND, social care and specialist services . Build strong relationships with schools, specialist services, educational psychology, health professionals and local authority teams. Influence senior stakeholders, commissioners and strategic partners across organisational boundaries. Develop collaborative approaches that improve integration and reduce duplication across services. Programme Delivery & Transformation Oversee mobilisation and phased implementation of the SEND transformation programme. Lead programme delivery, change management and operational implementation. Ensure consistent delivery of a blended support model, including:Proactive training and workforce development, E-referrals Digital/self-service provision Service directories and Provide oversight of locality delivery through hub and cluster structures. Demand, Performance & Data Lead system-wide demand management processes. Monitor service utilisation, patterns of need and emerging trends. Develop and implement performance frameworks measuring:Outcomes and impact, Early intervention effectiveness, Reduction in escalation to statutory services, Use data to inform strategic planning and continuously improve delivery models. Provide high-quality programme reporting to senior stakeholders and relevant external bodies. Workforce Development & Practice Improvement Lead the development of a multi-agency workforce strategy. Establish consistent practice standards and professional guidance. Support clinical/professional supervision frameworks and continuous professional development. Drive continuous improvement across participating services and settings. Governance, Quality Assurance & Accountability Support strategic governance arrangements and provide robust programme oversight. Establish effective quality assurance mechanisms. Ensure compliance with relevant statutory duties, safeguarding requirements and best-practice standards. Commissioning & Resource Alignment Work closely with commissioning leads across education, health and care. Ensure programme delivery aligns with commissioned services. Maximise the effective use of grant funding and wider system resources. The successful candidate will have: Significant senior leadership experience within SEND, education, children's services, health or a closely related public-sector environment . Proven experience leading complex multi-agency programmes, transformation programmes or system-wide change . Strong knowledge of SEND legislation, SEND reform and the wider transformation agenda . Understanding of early intervention, inclusion, locality-based working and Family Hub models . Exceptional strategic leadership and systems-thinking capability. Strong understanding of commissioning, resource allocation and financial management. Strong commitment to inclusion, co-production and improving outcomes for children, young people and families . Qualifications A postgraduate qualification in education, health or a related discipline is desirable, or candidates should be able to demonstrate equivalent senior-level knowledge, experience and professional expertise.The successful candidate will play a key role in driving early intervention, inclusion, partnership working and improved outcomes for children and families . APPLY NOW - SEND REFORMS PROGRAMME AND TRANSFORMATION LEAD
Location: Cambridge office, with the opportunity for hybrid working Salary: £37,449.68 per year + car allowance: £1,850 per year Contract: Permanent Full-time Hours: 37 hours Are you passionate about helping customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods? This is a fantastic opportunity for an experienced and customer-focused Housing Officer to play a key role in delivering good quality housing management services while positively impacting the lives of our customers. You will join our customer-facing Housing Team, working directly with customers and partners to deliver practical support, resolve issues early and make a positive difference across our communities. About us Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is "To provide good quality homes and services in Greater Cambridge that people value". Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service. About the role As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will work closely with customers, colleagues and external partners to sustain tenancies, build positive landlord and customer relationships, and resolve a varied caseload in a fair, practical and customer-focused way. Through this work, you will help maintain thriving communities, address issues early and support excellent service delivery. What you'll be doing Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Work with local authorities, police, community organisations, support agencies and other stakeholders to address local issues, safeguard customers and support customer wellbeing. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies. Support access to homes for compliance with mandatory safety checks including taking legal action where necessary. Manage customer feedback in line with policy, focusing on first contact resolution, learning from feedback and improving services. Maintain accurate records, meet performance targets and contribute to wider service improvement projects. About you We are looking for someone with social housing, housing management or relevant community-based experience who can build trust, manage a varied workload and respond calmly and effectively to a wide range of tenancy, customer wellbeing and neighbourhood issues. To succeed in this role, you'll need: Experience of delivering high-quality, customer-facing housing management, estate management or income management services Strong interpersonal skills, with excellent communication, active listening and the ability to adapt your approach to different customers and situations Awareness of tenancy sustainment, safeguarding, domestic abuse, anti-social behaviour, financial hardship and the support needs of customers with a range of vulnerabilities A practical, evidence-based approach to problem solving, risk management and decision-making The ability to work collaboratively with colleagues, customers and external partners to achieve positive outcomes Good digital skills, including Microsoft Office and the ability to use housing systems and mobile devices effectively Hold CIH Level 3 or a willingness to work towards CIH Level 3 Housing qualification. GCSEs in English and Maths, or equivalent A full current driving licence and access to your own vehicle. Why join us? We've held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference. What we offer you 28 days annual leave, excluding bank holidays Option to buy or sell up to 5 days' annual leave Private health insurance Employee discount scheme Defined contribution pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus more when you join! How to apply To apply, please submit your CV and a supporting statement (maximum of 1 page) explaining how your skills, knowledge and experience meet the requirements of the role and align with our values, the job description and person specification. We are committed to ensuring an inclusive and accessible recruitment process. Please let us know if you would like to discuss any adjustments that may support you during the application or selection process. If you're passionate about helping customers succeed in their homes and want to make a positive difference in local communities, we'd love to hear from you. Please read the attached Job Description and Person Specification before applying. Please note that Enhanced DBS clearance is required for this role.
Aug 20, 2026
Full time
Location: Cambridge office, with the opportunity for hybrid working Salary: £37,449.68 per year + car allowance: £1,850 per year Contract: Permanent Full-time Hours: 37 hours Are you passionate about helping customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods? This is a fantastic opportunity for an experienced and customer-focused Housing Officer to play a key role in delivering good quality housing management services while positively impacting the lives of our customers. You will join our customer-facing Housing Team, working directly with customers and partners to deliver practical support, resolve issues early and make a positive difference across our communities. About us Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is "To provide good quality homes and services in Greater Cambridge that people value". Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service. About the role As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will work closely with customers, colleagues and external partners to sustain tenancies, build positive landlord and customer relationships, and resolve a varied caseload in a fair, practical and customer-focused way. Through this work, you will help maintain thriving communities, address issues early and support excellent service delivery. What you'll be doing Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Work with local authorities, police, community organisations, support agencies and other stakeholders to address local issues, safeguard customers and support customer wellbeing. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies. Support access to homes for compliance with mandatory safety checks including taking legal action where necessary. Manage customer feedback in line with policy, focusing on first contact resolution, learning from feedback and improving services. Maintain accurate records, meet performance targets and contribute to wider service improvement projects. About you We are looking for someone with social housing, housing management or relevant community-based experience who can build trust, manage a varied workload and respond calmly and effectively to a wide range of tenancy, customer wellbeing and neighbourhood issues. To succeed in this role, you'll need: Experience of delivering high-quality, customer-facing housing management, estate management or income management services Strong interpersonal skills, with excellent communication, active listening and the ability to adapt your approach to different customers and situations Awareness of tenancy sustainment, safeguarding, domestic abuse, anti-social behaviour, financial hardship and the support needs of customers with a range of vulnerabilities A practical, evidence-based approach to problem solving, risk management and decision-making The ability to work collaboratively with colleagues, customers and external partners to achieve positive outcomes Good digital skills, including Microsoft Office and the ability to use housing systems and mobile devices effectively Hold CIH Level 3 or a willingness to work towards CIH Level 3 Housing qualification. GCSEs in English and Maths, or equivalent A full current driving licence and access to your own vehicle. Why join us? We've held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference. What we offer you 28 days annual leave, excluding bank holidays Option to buy or sell up to 5 days' annual leave Private health insurance Employee discount scheme Defined contribution pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus more when you join! How to apply To apply, please submit your CV and a supporting statement (maximum of 1 page) explaining how your skills, knowledge and experience meet the requirements of the role and align with our values, the job description and person specification. We are committed to ensuring an inclusive and accessible recruitment process. Please let us know if you would like to discuss any adjustments that may support you during the application or selection process. If you're passionate about helping customers succeed in their homes and want to make a positive difference in local communities, we'd love to hear from you. Please read the attached Job Description and Person Specification before applying. Please note that Enhanced DBS clearance is required for this role.
Strategic Property & Sustainability Manager Location: Stoke-on-Trent (Hybrid working) Day Rate: £400-£500 per day (Depending on experience) Full-time hours - Monday - Friday - The client would consider 4 days Overview of the Strategic Property & Sustainability Manager position Sellick Partnership is assisting a housing association who are looking for an experienced Strategic Property & Sustainability Manager to lead the delivery of the Group's strategic approach to property and asset management, supporting the objectives of our Asset Management Strategy. This is a key management role with responsibility for ensuring our property portfolio is effectively managed, financially sustainable, compliant and aligned with the Group's wider strategic objectives. You will lead on strategic property projects, asset management initiatives, sustainability activity and portfolio decisions, while providing expert advice to senior leaders and building strong relationships with customers, partners, regulators and funding organisations. Key responsibilities of the Strategic Property & Sustainability Manager position will include Lead and deliver strategic property and asset management projects using industry best practice. Manage leasehold and shared ownership matters, including customer enquiries, staircasing, Right to Acquire sales and extra care buy-backs. Lead processes relating to the acquisition, disposal and rationalisation of the Group's property portfolio. Provide expert advice and guidance to senior managers, members and colleagues on strategic property and asset management matters. Deliver the Group's Sustainability Plan, including overseeing activity relating to EPC data collection and asset performance. Liaise with Homes England regarding applications for recycled grant funding. Complete relevant regulatory returns and ensure accurate and timely reporting. Support the development and implementation of property-related policies and procedures. Identify opportunities to improve performance, efficiency and value for money across the Group's property assets. Leadership & Management. As a manager within the Group, you will play an important role in supporting strategic goals and creating a high-performing, collaborative culture. As Strategic Property & Sustainability Manager, you will be expected to Support the Head of Growth and wider leadership team in delivering strategic objectives. Demonstrate and embed the Group's values through your leadership and decision-making. Lead, motivate and develop colleagues, adopting a positive coaching approach. Promote effective teamwork and remove organisational silos. Allocate resources effectively and ensure value for money. Encourage a culture of continuous improvement and high performance. Ensure the Group operates to high professional, ethical and regulatory standards. Maintain compliance with relevant legislative, regulatory, constitutional and financial requirements. External Relationships You will develop and maintain effective relationships with a range of external stakeholders, including: Homes England and other funding bodies Local authorities Registered providers and housing organisations Regulators Professional and industry networks Other strategic partners and organisations You will represent the Group professionally and help strengthen its reputation and relationships locally, regionally and nationally. Experience required for the Strategic Property & Sustainability Manager position will include We are looking for an experienced property or asset management professional who can operate confidently at a strategic level and bring strong knowledge of the housing sector. You will ideally have: Strong knowledge and understanding of strategic property and asset management. Significant experience working within a housing, development or property environment. Experience delivering strategic projects and developing or implementing policies. Excellent organisational skills, with the ability to work accurately and effectively under pressure. A proven ability to manage competing priorities and deliver against deadlines. Excellent communication and influencing skills, with the confidence to communicate complex or challenging information to senior stakeholders. Closing date: 23:59pm on Wednesday 16 September 2026 Synonyms: Property Asset Manager, Housing Asset Manager, Property Portfolio Manager, Strategic Asset Manager, Strategic Housing Manager, Property Sustainability Manager Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Aug 20, 2026
Full time
Strategic Property & Sustainability Manager Location: Stoke-on-Trent (Hybrid working) Day Rate: £400-£500 per day (Depending on experience) Full-time hours - Monday - Friday - The client would consider 4 days Overview of the Strategic Property & Sustainability Manager position Sellick Partnership is assisting a housing association who are looking for an experienced Strategic Property & Sustainability Manager to lead the delivery of the Group's strategic approach to property and asset management, supporting the objectives of our Asset Management Strategy. This is a key management role with responsibility for ensuring our property portfolio is effectively managed, financially sustainable, compliant and aligned with the Group's wider strategic objectives. You will lead on strategic property projects, asset management initiatives, sustainability activity and portfolio decisions, while providing expert advice to senior leaders and building strong relationships with customers, partners, regulators and funding organisations. Key responsibilities of the Strategic Property & Sustainability Manager position will include Lead and deliver strategic property and asset management projects using industry best practice. Manage leasehold and shared ownership matters, including customer enquiries, staircasing, Right to Acquire sales and extra care buy-backs. Lead processes relating to the acquisition, disposal and rationalisation of the Group's property portfolio. Provide expert advice and guidance to senior managers, members and colleagues on strategic property and asset management matters. Deliver the Group's Sustainability Plan, including overseeing activity relating to EPC data collection and asset performance. Liaise with Homes England regarding applications for recycled grant funding. Complete relevant regulatory returns and ensure accurate and timely reporting. Support the development and implementation of property-related policies and procedures. Identify opportunities to improve performance, efficiency and value for money across the Group's property assets. Leadership & Management. As a manager within the Group, you will play an important role in supporting strategic goals and creating a high-performing, collaborative culture. As Strategic Property & Sustainability Manager, you will be expected to Support the Head of Growth and wider leadership team in delivering strategic objectives. Demonstrate and embed the Group's values through your leadership and decision-making. Lead, motivate and develop colleagues, adopting a positive coaching approach. Promote effective teamwork and remove organisational silos. Allocate resources effectively and ensure value for money. Encourage a culture of continuous improvement and high performance. Ensure the Group operates to high professional, ethical and regulatory standards. Maintain compliance with relevant legislative, regulatory, constitutional and financial requirements. External Relationships You will develop and maintain effective relationships with a range of external stakeholders, including: Homes England and other funding bodies Local authorities Registered providers and housing organisations Regulators Professional and industry networks Other strategic partners and organisations You will represent the Group professionally and help strengthen its reputation and relationships locally, regionally and nationally. Experience required for the Strategic Property & Sustainability Manager position will include We are looking for an experienced property or asset management professional who can operate confidently at a strategic level and bring strong knowledge of the housing sector. You will ideally have: Strong knowledge and understanding of strategic property and asset management. Significant experience working within a housing, development or property environment. Experience delivering strategic projects and developing or implementing policies. Excellent organisational skills, with the ability to work accurately and effectively under pressure. A proven ability to manage competing priorities and deliver against deadlines. Excellent communication and influencing skills, with the confidence to communicate complex or challenging information to senior stakeholders. Closing date: 23:59pm on Wednesday 16 September 2026 Synonyms: Property Asset Manager, Housing Asset Manager, Property Portfolio Manager, Strategic Asset Manager, Strategic Housing Manager, Property Sustainability Manager Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
A reputable housing provider in London is seeking an experienced SEND Reforms Programme & Transformation Lead to provide strategic leadership and delivery oversight for a major SEND transformation programme. Day Rate: £525-£550 per day Location: London Working Pattern: Hybrid - with significant travel across hubs, education settings and schools Contract: Interim The successful candidate will lead the implementation of a locality-based, multi-agency SEND support model , designed to strengthen early intervention, improve inclusion and deliver better outcomes for children, young people and families. This is a high-profile transformation role requiring an experienced strategic leader who can operate across education, health, local authority services and wider partner organisations , translating national SEND reform priorities into effective local delivery. Key Responsibilities Strategic Leadership & System Transformation Lead and coordinate the development and implementation of a locality-based SEND support model. Translate national SEND reform priorities into a coherent and scalable delivery model. Align SEND transformation with Family Hubs, Early Help, Early Years and wider inclusion strategies . Champion a preventative, place-based and intelligence-led approach to identifying and responding to need. Provide strategic and operational leadership across locality-based inclusion support functions. Use data and intelligence to identify emerging demand, inequalities and areas requiring additional intervention. Partnership & System Leadership Lead effective multi-agency collaboration across education, health, SEND, social care and specialist services . Build strong relationships with schools, specialist services, educational psychology, health professionals and local authority teams. Influence senior stakeholders, commissioners and strategic partners across organisational boundaries. Represent the programme at strategic governance boards and partnership forums. Develop collaborative approaches that improve integration and reduce duplication across services. Programme Delivery & Transformation Oversee mobilisation and phased implementation of the SEND transformation programme. Lead programme delivery, change management and operational implementation. Manage associated budgets and financial reporting. Ensure consistent delivery of a blended support model, including:Proactive training and workforce development, E-referrals Digital/self-service provision Service directories and Provide oversight of locality delivery through hub and cluster structures. Demand, Performance & Data Lead system-wide demand management processes. Monitor service utilisation, patterns of need and emerging trends. Develop and implement performance frameworks measuring:Outcomes and impact, Early intervention effectiveness, Reduction in escalation to statutory services, Use data to inform strategic planning and continuously improve delivery models. Provide high-quality programme reporting to senior stakeholders and relevant external bodies. Workforce Development & Practice Improvement Lead the development of a multi-agency workforce strategy. Establish consistent practice standards and professional guidance. Support clinical/professional supervision frameworks and continuous professional development. Build workforce capacity through training, coaching and knowledge-sharing. Drive continuous improvement across participating services and settings. Governance, Quality Assurance & Accountability Support strategic governance arrangements and provide robust programme oversight. Establish effective quality assurance mechanisms. Monitor quality, consistency, outcomes, impact and financial sustainability. Provide regular reports to strategic boards, partnership forums and senior governance structures. Ensure compliance with relevant statutory duties, safeguarding requirements and best-practice standards. Commissioning & Resource Alignment Work closely with commissioning leads across education, health and care. Ensure programme delivery aligns with commissioned services. Contribute to service specifications, procurement and contract management. Maximise the effective use of grant funding and wider system resources. The successful candidate will have: Significant senior leadership experience within SEND, education, children's services, health or a closely related public-sector environment . Proven experience leading complex multi-agency programmes, transformation programmes or system-wide change . Strong knowledge of SEND legislation, SEND reform and the wider transformation agenda . Understanding of early intervention, inclusion, locality-based working and Family Hub models . Exceptional strategic leadership and systems-thinking capability. Strong partnership, stakeholder management and influencing skills. Strong programme management, mobilisation and change-management expertise. Ability to analyse data and intelligence and translate findings into strategic decisions. Experience of governance, performance management, quality assurance and reporting. Strong understanding of commissioning, resource allocation and financial management. Strong commitment to inclusion, co-production and improving outcomes for children, young people and families . Qualifications A postgraduate qualification in education, health or a related discipline is desirable, or candidates should be able to demonstrate equivalent senior-level knowledge, experience and professional expertise. The successful candidate will play a key role in driving early intervention, inclusion, partnership working and improved outcomes for children and families . APPLY NOW - SEND REFORMS PROGRAMME AND TRANSFORMATION LEAD
Aug 20, 2026
Full time
A reputable housing provider in London is seeking an experienced SEND Reforms Programme & Transformation Lead to provide strategic leadership and delivery oversight for a major SEND transformation programme. Day Rate: £525-£550 per day Location: London Working Pattern: Hybrid - with significant travel across hubs, education settings and schools Contract: Interim The successful candidate will lead the implementation of a locality-based, multi-agency SEND support model , designed to strengthen early intervention, improve inclusion and deliver better outcomes for children, young people and families. This is a high-profile transformation role requiring an experienced strategic leader who can operate across education, health, local authority services and wider partner organisations , translating national SEND reform priorities into effective local delivery. Key Responsibilities Strategic Leadership & System Transformation Lead and coordinate the development and implementation of a locality-based SEND support model. Translate national SEND reform priorities into a coherent and scalable delivery model. Align SEND transformation with Family Hubs, Early Help, Early Years and wider inclusion strategies . Champion a preventative, place-based and intelligence-led approach to identifying and responding to need. Provide strategic and operational leadership across locality-based inclusion support functions. Use data and intelligence to identify emerging demand, inequalities and areas requiring additional intervention. Partnership & System Leadership Lead effective multi-agency collaboration across education, health, SEND, social care and specialist services . Build strong relationships with schools, specialist services, educational psychology, health professionals and local authority teams. Influence senior stakeholders, commissioners and strategic partners across organisational boundaries. Represent the programme at strategic governance boards and partnership forums. Develop collaborative approaches that improve integration and reduce duplication across services. Programme Delivery & Transformation Oversee mobilisation and phased implementation of the SEND transformation programme. Lead programme delivery, change management and operational implementation. Manage associated budgets and financial reporting. Ensure consistent delivery of a blended support model, including:Proactive training and workforce development, E-referrals Digital/self-service provision Service directories and Provide oversight of locality delivery through hub and cluster structures. Demand, Performance & Data Lead system-wide demand management processes. Monitor service utilisation, patterns of need and emerging trends. Develop and implement performance frameworks measuring:Outcomes and impact, Early intervention effectiveness, Reduction in escalation to statutory services, Use data to inform strategic planning and continuously improve delivery models. Provide high-quality programme reporting to senior stakeholders and relevant external bodies. Workforce Development & Practice Improvement Lead the development of a multi-agency workforce strategy. Establish consistent practice standards and professional guidance. Support clinical/professional supervision frameworks and continuous professional development. Build workforce capacity through training, coaching and knowledge-sharing. Drive continuous improvement across participating services and settings. Governance, Quality Assurance & Accountability Support strategic governance arrangements and provide robust programme oversight. Establish effective quality assurance mechanisms. Monitor quality, consistency, outcomes, impact and financial sustainability. Provide regular reports to strategic boards, partnership forums and senior governance structures. Ensure compliance with relevant statutory duties, safeguarding requirements and best-practice standards. Commissioning & Resource Alignment Work closely with commissioning leads across education, health and care. Ensure programme delivery aligns with commissioned services. Contribute to service specifications, procurement and contract management. Maximise the effective use of grant funding and wider system resources. The successful candidate will have: Significant senior leadership experience within SEND, education, children's services, health or a closely related public-sector environment . Proven experience leading complex multi-agency programmes, transformation programmes or system-wide change . Strong knowledge of SEND legislation, SEND reform and the wider transformation agenda . Understanding of early intervention, inclusion, locality-based working and Family Hub models . Exceptional strategic leadership and systems-thinking capability. Strong partnership, stakeholder management and influencing skills. Strong programme management, mobilisation and change-management expertise. Ability to analyse data and intelligence and translate findings into strategic decisions. Experience of governance, performance management, quality assurance and reporting. Strong understanding of commissioning, resource allocation and financial management. Strong commitment to inclusion, co-production and improving outcomes for children, young people and families . Qualifications A postgraduate qualification in education, health or a related discipline is desirable, or candidates should be able to demonstrate equivalent senior-level knowledge, experience and professional expertise. The successful candidate will play a key role in driving early intervention, inclusion, partnership working and improved outcomes for children and families . APPLY NOW - SEND REFORMS PROGRAMME AND TRANSFORMATION LEAD
The Support Team Leader will provide operational leadership for ORL's Housing Support Team, ensuring residents receive safe, high-quality, person-centred support that promotes independence, wellbeing and successful move-on. The postholder will lead and develop Support Workers, oversee support planning, safeguarding, case management, partnership working and quality assurance, and ensure services meet organisational values, contractual requirements and sector best practice. Key Responsibilities Leadership and People Management Lead, motivate, supervise and develop Support Workers through regular supervision, appraisals, induction, mentoring and learning support. Manage rotas, annual leave, service cover and staff wellbeing, promoting reflective practice and a positive, inclusive team culture. Ensure staff understand and follow organisational policies, procedures and quality standards. Oversee assessments, risk assessments and person-centred support plans, ensuring they are outcome-focused, regularly reviewed and accurately recorded. Promote independence, wellbeing, resident choice, tenancy sustainment and successful move-on planning. Ensure support reflects trauma-informed, strengths-based and psychologically informed practice. Review case files, audit support plans and ensure the Case Management System is used consistently and compliantly. Monitor outcomes, performance indicators and service trends, producing reports for senior managers, supporters and funders as required. Identify areas for improvement and contribute to service development and best practice. Promote safeguarding across the service and ensure concerns, incidents and investigations are managed promptly and appropriately. Support staff with complex or high-risk situations, ensuring robust risk management, professional boundaries, lone working and positive risk-taking where appropriate. Oversee referrals, admissions, occupancy, move-in and move-on arrangements across supported accommodation. Work with the Property & Compliance Team on repairs, property standards, licence agreements, rent arrears and tenancy sustainment. Partnerships, Volunteers and Compliance Develop effective partnerships with agencies, volunteers and internal teams to improve resident outcomes and service delivery. Support volunteer induction and positive volunteer engagement, ensuring safeguarding responsibilities are understood. Promote compliance with health and safety, GDPR, organisational policies, legislation and emergency procedures. Finance and General Duties Manage resources responsibly, maintain accurate financial records and support budget, rent and Housing Benefit processes in line with ORL procedures. Attend meetings, undertake required training, maintain confidentiality and promote the values and reputation of One Roof Leicester. Undertake other duties reasonably required by the Deputy CEO. Additional Information The role requires regular travel between One Roof Leicester properties and partner organisations. Occasional evening or weekend work and some manual handling may be required. The postholder must undertake training appropriate to the role and participate in an on-call rota should one be introduced.
Aug 19, 2026
Full time
The Support Team Leader will provide operational leadership for ORL's Housing Support Team, ensuring residents receive safe, high-quality, person-centred support that promotes independence, wellbeing and successful move-on. The postholder will lead and develop Support Workers, oversee support planning, safeguarding, case management, partnership working and quality assurance, and ensure services meet organisational values, contractual requirements and sector best practice. Key Responsibilities Leadership and People Management Lead, motivate, supervise and develop Support Workers through regular supervision, appraisals, induction, mentoring and learning support. Manage rotas, annual leave, service cover and staff wellbeing, promoting reflective practice and a positive, inclusive team culture. Ensure staff understand and follow organisational policies, procedures and quality standards. Oversee assessments, risk assessments and person-centred support plans, ensuring they are outcome-focused, regularly reviewed and accurately recorded. Promote independence, wellbeing, resident choice, tenancy sustainment and successful move-on planning. Ensure support reflects trauma-informed, strengths-based and psychologically informed practice. Review case files, audit support plans and ensure the Case Management System is used consistently and compliantly. Monitor outcomes, performance indicators and service trends, producing reports for senior managers, supporters and funders as required. Identify areas for improvement and contribute to service development and best practice. Promote safeguarding across the service and ensure concerns, incidents and investigations are managed promptly and appropriately. Support staff with complex or high-risk situations, ensuring robust risk management, professional boundaries, lone working and positive risk-taking where appropriate. Oversee referrals, admissions, occupancy, move-in and move-on arrangements across supported accommodation. Work with the Property & Compliance Team on repairs, property standards, licence agreements, rent arrears and tenancy sustainment. Partnerships, Volunteers and Compliance Develop effective partnerships with agencies, volunteers and internal teams to improve resident outcomes and service delivery. Support volunteer induction and positive volunteer engagement, ensuring safeguarding responsibilities are understood. Promote compliance with health and safety, GDPR, organisational policies, legislation and emergency procedures. Finance and General Duties Manage resources responsibly, maintain accurate financial records and support budget, rent and Housing Benefit processes in line with ORL procedures. Attend meetings, undertake required training, maintain confidentiality and promote the values and reputation of One Roof Leicester. Undertake other duties reasonably required by the Deputy CEO. Additional Information The role requires regular travel between One Roof Leicester properties and partner organisations. Occasional evening or weekend work and some manual handling may be required. The postholder must undertake training appropriate to the role and participate in an on-call rota should one be introduced.
Job Title: Success Coach Location: Walsall - WS1 1SE Full-time Base Salary: £28,000- £29,500 GROUP INTERVIEW SESSION WILL BE HELD FOR THIS ROLE Are you passionate about helping people find meaningful work - fast? Join Starting Point Recruitment as a Success Coach and play a pivotal role in transforming lives by helping job-ready individuals move quickly into sustainable employment. We re looking for a dynamic, target-driven professional with great people skills, a passion for results, and the ability to build strong relationships with both candidates and employers. What You ll Be Doing: Manage a caseload of participants, helping them swiftly transition into sustainable employment Submit tailored job applications to live vacancies identified by our Business Development Team. Actively engage with employers to match candidates with suitable job opportunities. Provide post-placement support to ensure long-term success. Keep accurate, up-to-date records within our case management system. Key Responsibilities : Effectively manage a caseload of unemployed participants, providing tailored support to help them overcome employment barriers and secure sustainable jobs. This includes offering encouragement, training, and consistent monitoring to guide their progress. Conduct comprehensive needs assessments and collaborate with participants, to create personalised action plans. Focus on enhancing their skills, improving their CVs, refining interview techniques, identifying job opportunities, and tracking their progress towards employment. Develop strong, collaborative relationships with participants, delivering personalised support that motivates, coaches, and challenges them to reach their full potential, ultimately securing lasting employment. Oversee the entire participants journey, conducting regular reviews to measure progress and providing ongoing advice, guidance, and referrals to specialist services when necessary. Meet performance and target requirements as outlined by contractual obligations, achieving individual daily, weekly, and monthly goals set by the Centre Manager. Provide post-employment support to ensure clients maintain their employment and well-being, identifying and mitigating potential risks to achieving their objectives. Collaborate with partners to contribute to and influence the development of participants action plans. This includes coordinating with agencies like Jobcentre Plus (JCP), integrating health provider support, or co-delivering services with local authority social services. Participate in regular case conferences with partner organisations, employers, and team members to ensure a seamless and consistent client experience. Organise and coordinate a diverse schedule of activities, including one-on-one meetings, group sessions, outreach appointments, and employer engagement. Foster and maintain strong relationships with employers, working closely with the Employer Relations Officer to identify job vacancies and tailor them to participants' strengths and needs. Continue to support both clients and employers after job placement. Build and maintain connections with community services that support clients in achieving their employment and well-being goals, including opportunities for volunteering, benefits advice, counselling, housing support, training, health services, and leisure activities. Take full responsibility for all case management tasks, including maintaining efficient administrative procedures, producing relevant records and reports, and updating client information in the case management system. Ensure that all documentation is completed, and client files are maintained according to contractual and quality compliance standards. Stay informed about the benefits system and client entitlements to provide accurate advice and support. Attend departmental meetings and best practice sessions as required, ensuring the delivery of a quality service that meets contractual requirements and actively encourages client participation in evaluations and feedback. Maintain up-to-date knowledge of the local labour market, sector developments, training opportunities, and relevant support agencies, particularly those offering health and well-being services. Work as part of the wider team supporting the operations and business needs. This may require flexibility for working outside of your normal hours. Perform other reasonable duties as requested that are appropriate to the role. What We re Looking For: Experience in recruitment or a similar fast-paced, target-driven environment. A natural relationship builder, confident with people and professional with employers. Strong organisational skills and a proactive, can-do mindset. Solid understanding of local labour markets (or a willingness to learn fast). Tech-savvy and administratively strong. Salary & Benefits Base salary between £28,000 - £29,500 pa On-Target Earnings of £39,000 with achievable performance-based bonuses Holidays: 26 plus 8 Bank Holidays Pension: 5% employer matched scheme Funded Health Cash plan Life insurance (3 x salary) Discount shopping portal (20 free points added monthly) A meaningful role with real community impact Supportive and inclusive team environment Ready to Help People Change Their Lives? If you're driven by purpose and performance, we d love to hear from you. Apply now and be part of a team that fast-tracks people into life-changing opportunities. How to Apply Apply directly through Indeed with your CV and a short cover letter (optional). For more information, contact us at (url removed) or (phone number removed) (Option 2 for recruitment).
Aug 19, 2026
Full time
Job Title: Success Coach Location: Walsall - WS1 1SE Full-time Base Salary: £28,000- £29,500 GROUP INTERVIEW SESSION WILL BE HELD FOR THIS ROLE Are you passionate about helping people find meaningful work - fast? Join Starting Point Recruitment as a Success Coach and play a pivotal role in transforming lives by helping job-ready individuals move quickly into sustainable employment. We re looking for a dynamic, target-driven professional with great people skills, a passion for results, and the ability to build strong relationships with both candidates and employers. What You ll Be Doing: Manage a caseload of participants, helping them swiftly transition into sustainable employment Submit tailored job applications to live vacancies identified by our Business Development Team. Actively engage with employers to match candidates with suitable job opportunities. Provide post-placement support to ensure long-term success. Keep accurate, up-to-date records within our case management system. Key Responsibilities : Effectively manage a caseload of unemployed participants, providing tailored support to help them overcome employment barriers and secure sustainable jobs. This includes offering encouragement, training, and consistent monitoring to guide their progress. Conduct comprehensive needs assessments and collaborate with participants, to create personalised action plans. Focus on enhancing their skills, improving their CVs, refining interview techniques, identifying job opportunities, and tracking their progress towards employment. Develop strong, collaborative relationships with participants, delivering personalised support that motivates, coaches, and challenges them to reach their full potential, ultimately securing lasting employment. Oversee the entire participants journey, conducting regular reviews to measure progress and providing ongoing advice, guidance, and referrals to specialist services when necessary. Meet performance and target requirements as outlined by contractual obligations, achieving individual daily, weekly, and monthly goals set by the Centre Manager. Provide post-employment support to ensure clients maintain their employment and well-being, identifying and mitigating potential risks to achieving their objectives. Collaborate with partners to contribute to and influence the development of participants action plans. This includes coordinating with agencies like Jobcentre Plus (JCP), integrating health provider support, or co-delivering services with local authority social services. Participate in regular case conferences with partner organisations, employers, and team members to ensure a seamless and consistent client experience. Organise and coordinate a diverse schedule of activities, including one-on-one meetings, group sessions, outreach appointments, and employer engagement. Foster and maintain strong relationships with employers, working closely with the Employer Relations Officer to identify job vacancies and tailor them to participants' strengths and needs. Continue to support both clients and employers after job placement. Build and maintain connections with community services that support clients in achieving their employment and well-being goals, including opportunities for volunteering, benefits advice, counselling, housing support, training, health services, and leisure activities. Take full responsibility for all case management tasks, including maintaining efficient administrative procedures, producing relevant records and reports, and updating client information in the case management system. Ensure that all documentation is completed, and client files are maintained according to contractual and quality compliance standards. Stay informed about the benefits system and client entitlements to provide accurate advice and support. Attend departmental meetings and best practice sessions as required, ensuring the delivery of a quality service that meets contractual requirements and actively encourages client participation in evaluations and feedback. Maintain up-to-date knowledge of the local labour market, sector developments, training opportunities, and relevant support agencies, particularly those offering health and well-being services. Work as part of the wider team supporting the operations and business needs. This may require flexibility for working outside of your normal hours. Perform other reasonable duties as requested that are appropriate to the role. What We re Looking For: Experience in recruitment or a similar fast-paced, target-driven environment. A natural relationship builder, confident with people and professional with employers. Strong organisational skills and a proactive, can-do mindset. Solid understanding of local labour markets (or a willingness to learn fast). Tech-savvy and administratively strong. Salary & Benefits Base salary between £28,000 - £29,500 pa On-Target Earnings of £39,000 with achievable performance-based bonuses Holidays: 26 plus 8 Bank Holidays Pension: 5% employer matched scheme Funded Health Cash plan Life insurance (3 x salary) Discount shopping portal (20 free points added monthly) A meaningful role with real community impact Supportive and inclusive team environment Ready to Help People Change Their Lives? If you're driven by purpose and performance, we d love to hear from you. Apply now and be part of a team that fast-tracks people into life-changing opportunities. How to Apply Apply directly through Indeed with your CV and a short cover letter (optional). For more information, contact us at (url removed) or (phone number removed) (Option 2 for recruitment).
Job Type: Full-Time, Permanent (37 Hours Per Week) Reports To: Capital Works Manager About Us At Gloucester City Homes (GCH), our vision is simple: we create homes and communities where people can thrive (p. 1). We are a progressive, flexible, and family-friendly organisation. We believe everyone deserves a safe, high-quality place to live. If you want a role where your technical skills directly improve people's lives, you belong with us. The Role We are looking for a Surveyor to support our Planned Programme You will lead large-scale, multi-year projects to upgrade and improve our housing stock (Operating as our in-house property expert, you will oversee contract delivery, manage budgets, and make sure our homes meet all regulatory requirements-including the Decent Homes Standard Key Responsibilities Contract Management: Act as the Client Representative on major partnering contracts, overseeing component replacements and large improvements Financial Control: Manage capital and service budgets (£1m+), providing cash flow forecasting, financial accounts, and monthly variation reports Quality Assurance: Inspect on-site works completed by contractors to ensure excellent quality, statutory compliance, and strong Value for Money Health & Safety:Maintain zero-compromise safety standards across our properties, ensuring partners strictly adhere to Landlord Health and Safety legislation Data Integrity: Keep our asset database completely up to date to help map out long-term investment strategies What We Are Looking For Experience: A strong track record of managing £1million+ planned building works, public procurement, and residential contracts. Extensive relevant experience in lieu of professional membership Technical Qualifications: You are ideally a member of CIOB, hold an intermediate RICS grade, or are a Member of the Chartered Institute of Housing (CIH) or have substantial relevant experience. Skills: Excellent budget management, ability to resolve commercial disputes, and top-tier communication skills to connect with contractors and residents alike What's In It ForYou? (Our Benefits Package) We know the market is competitive, so we look after our team with a comprehensive, modern rewards package designed around your health, wealth, and work-life balance: Work-Life Balance & Flexibility Flexible Hybrid Working: Enjoy the perfect blend of home and office life with a 3-day office/in Gloucester, 3-day remote split. Generous Holiday: 30 days of annual leave per year (pro rata) plus all standard bank holidays. Buy & Sell Holiday: Need more time off or want a cash boost? Flex your holiday balance to suit your lifestyle. Life Event Leave: Fully paid time off for major life moments (e.g., moving house, getting married, becoming a grandparent, or taking your driving test). Volunteering Days: 2 paid days per year to support a charity or community cause close to your heart. Financial Well-being & Security Default Salary Sacrifice Pension: A highly competitive defined contribution pension scheme paid automatically through salary sacrifice to help your money grow efficiently. Financially Well Employee Loan Scheme: Access to affordable, safe employee loans when unexpected costs arise. Death in Service Cover: Peace of mind for your loved ones with a supportive life insurance policy. Refer a Friend Scheme: Cash rewards for helping us bring other brilliant talent into the GCH family. Health, Wellness & Discounts 100% Funded Cashback Medical Scheme: We cover the full cost of your Health Shield healthcare plan, giving you money back on dental, optical, and physical therapies (taxable benefit). Health Shield Perks Portal: Exclusive access to deep discounts, savings, and deals on high street purchases, gym memberships, and cinema tickets. Blue Light Card: Access to thousands of amazing discounts across the UK for housing sector professionals. Cycle to Work Scheme: Save money on a brand-new bike and accessories through our salary sacrifice scheme. Employee Assistance Programme (EAP) & Occupational Health: Free, confidential 24/7 mental health support, counselling, and expert occupational medical guidance whenever you need it. Closing Date: 11th September 2026 GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Aug 19, 2026
Full time
Job Type: Full-Time, Permanent (37 Hours Per Week) Reports To: Capital Works Manager About Us At Gloucester City Homes (GCH), our vision is simple: we create homes and communities where people can thrive (p. 1). We are a progressive, flexible, and family-friendly organisation. We believe everyone deserves a safe, high-quality place to live. If you want a role where your technical skills directly improve people's lives, you belong with us. The Role We are looking for a Surveyor to support our Planned Programme You will lead large-scale, multi-year projects to upgrade and improve our housing stock (Operating as our in-house property expert, you will oversee contract delivery, manage budgets, and make sure our homes meet all regulatory requirements-including the Decent Homes Standard Key Responsibilities Contract Management: Act as the Client Representative on major partnering contracts, overseeing component replacements and large improvements Financial Control: Manage capital and service budgets (£1m+), providing cash flow forecasting, financial accounts, and monthly variation reports Quality Assurance: Inspect on-site works completed by contractors to ensure excellent quality, statutory compliance, and strong Value for Money Health & Safety:Maintain zero-compromise safety standards across our properties, ensuring partners strictly adhere to Landlord Health and Safety legislation Data Integrity: Keep our asset database completely up to date to help map out long-term investment strategies What We Are Looking For Experience: A strong track record of managing £1million+ planned building works, public procurement, and residential contracts. Extensive relevant experience in lieu of professional membership Technical Qualifications: You are ideally a member of CIOB, hold an intermediate RICS grade, or are a Member of the Chartered Institute of Housing (CIH) or have substantial relevant experience. Skills: Excellent budget management, ability to resolve commercial disputes, and top-tier communication skills to connect with contractors and residents alike What's In It ForYou? (Our Benefits Package) We know the market is competitive, so we look after our team with a comprehensive, modern rewards package designed around your health, wealth, and work-life balance: Work-Life Balance & Flexibility Flexible Hybrid Working: Enjoy the perfect blend of home and office life with a 3-day office/in Gloucester, 3-day remote split. Generous Holiday: 30 days of annual leave per year (pro rata) plus all standard bank holidays. Buy & Sell Holiday: Need more time off or want a cash boost? Flex your holiday balance to suit your lifestyle. Life Event Leave: Fully paid time off for major life moments (e.g., moving house, getting married, becoming a grandparent, or taking your driving test). Volunteering Days: 2 paid days per year to support a charity or community cause close to your heart. Financial Well-being & Security Default Salary Sacrifice Pension: A highly competitive defined contribution pension scheme paid automatically through salary sacrifice to help your money grow efficiently. Financially Well Employee Loan Scheme: Access to affordable, safe employee loans when unexpected costs arise. Death in Service Cover: Peace of mind for your loved ones with a supportive life insurance policy. Refer a Friend Scheme: Cash rewards for helping us bring other brilliant talent into the GCH family. Health, Wellness & Discounts 100% Funded Cashback Medical Scheme: We cover the full cost of your Health Shield healthcare plan, giving you money back on dental, optical, and physical therapies (taxable benefit). Health Shield Perks Portal: Exclusive access to deep discounts, savings, and deals on high street purchases, gym memberships, and cinema tickets. Blue Light Card: Access to thousands of amazing discounts across the UK for housing sector professionals. Cycle to Work Scheme: Save money on a brand-new bike and accessories through our salary sacrifice scheme. Employee Assistance Programme (EAP) & Occupational Health: Free, confidential 24/7 mental health support, counselling, and expert occupational medical guidance whenever you need it. Closing Date: 11th September 2026 GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
A fantastic opportunity has emerged for a Head of Housing Management to join one of Adecco's leading public sector clients in a temporary role until November 2026, when the permanent member of staff joins. This role is hybrid working, so requires a minimum of three days each week working from our client's office. Based in South London, this is a full time role (36 hours, Monday to Friday) and will report directly into the Director of Housing Management. You will be responsible for the design and delivery of housing management services for the residents, including anti social behaviour, tenancy sustainment, tenancy checks and environmental improvements. In addition, you will also undertake the role of strategic lead including associated policies and procedures in relation to housing management and support services. Key elements of this role include: Managing responses to complex professional or politically sensitive issues Planning and ensuring service delivery, as well as controlling operational activities ensuring professional standards are delivered. Managing key relationships with delivery partners/providers to commission and deliver outcomes Developing service plans to meet strategic business goals, ensuring compliance with all internal and external standards. Ensuring the development and delivery of continuous improvements in all aspects of the housing management service. Leading, motivating and developing staff to create and maintain a highly competent and participative workforce. Identifying, securing, deploying and managing the resources necessary for the service area to meet or exceed its objectives. Ensuring the necessary standards relating to safeguarding best practices/protocols are effectively communicated, monitored and maintained. Candidates will ideally possess a: Demonstrable track record and background of consistent achievement at senior level across the public sector or large complex organisation. Proven transformational leadership & management experience Track record in performance management, driving improvements and efficiencies with a significant track record executing team and individual performance effectively. Expertise in leading, motivating, coaching and inspiring change, developing a high performing team culture across all areas of responsibility and delivering agreed business and service plans and supporting KPI's. Developing and embedding quality assurance to ensure that statutory and regulatory performance metrics are met and exceeded, and that a commitment to ongoing innovation and improvement defines services delivered. Proven strategic leadership experience within a housing context, including direct management of senior professionals and a customer-driven service approach. Our client is ideally looking to conduct interviews in mid/late August 2026, so applicants will preferably be immediately available or on a very short notice period (1 week). Only applicants who feel they meet the above criteria need apply.
Aug 19, 2026
Seasonal
A fantastic opportunity has emerged for a Head of Housing Management to join one of Adecco's leading public sector clients in a temporary role until November 2026, when the permanent member of staff joins. This role is hybrid working, so requires a minimum of three days each week working from our client's office. Based in South London, this is a full time role (36 hours, Monday to Friday) and will report directly into the Director of Housing Management. You will be responsible for the design and delivery of housing management services for the residents, including anti social behaviour, tenancy sustainment, tenancy checks and environmental improvements. In addition, you will also undertake the role of strategic lead including associated policies and procedures in relation to housing management and support services. Key elements of this role include: Managing responses to complex professional or politically sensitive issues Planning and ensuring service delivery, as well as controlling operational activities ensuring professional standards are delivered. Managing key relationships with delivery partners/providers to commission and deliver outcomes Developing service plans to meet strategic business goals, ensuring compliance with all internal and external standards. Ensuring the development and delivery of continuous improvements in all aspects of the housing management service. Leading, motivating and developing staff to create and maintain a highly competent and participative workforce. Identifying, securing, deploying and managing the resources necessary for the service area to meet or exceed its objectives. Ensuring the necessary standards relating to safeguarding best practices/protocols are effectively communicated, monitored and maintained. Candidates will ideally possess a: Demonstrable track record and background of consistent achievement at senior level across the public sector or large complex organisation. Proven transformational leadership & management experience Track record in performance management, driving improvements and efficiencies with a significant track record executing team and individual performance effectively. Expertise in leading, motivating, coaching and inspiring change, developing a high performing team culture across all areas of responsibility and delivering agreed business and service plans and supporting KPI's. Developing and embedding quality assurance to ensure that statutory and regulatory performance metrics are met and exceeded, and that a commitment to ongoing innovation and improvement defines services delivered. Proven strategic leadership experience within a housing context, including direct management of senior professionals and a customer-driven service approach. Our client is ideally looking to conduct interviews in mid/late August 2026, so applicants will preferably be immediately available or on a very short notice period (1 week). Only applicants who feel they meet the above criteria need apply.
Watergate helps buildings detect leaks, cut water waste, and reduce the carbon footprint of every litre, proving the impact with data. We're building the missing circuit breaker for water. Every building has fire protection. Every building has security. Almost none have proper water protection, despite leaks causing huge financial and operational damage. We're here to fix that. Now we need a Head of Operations and Customer Success. We're at the point where the founder can't be the operational backbone - or the central point of contact for our most important customers - on their own. We need a senior leader who can help run the business, turn priorities into execution and make sure every customer gets lasting value from Watergate. This is a hands-on leadership role spanning two closely connected areas: running the company effectively and making our product work for our customers. You'll keep the business moving across delivery, finance, people and internal systems, while owning the customer journey after installation - from onboarding and training through adoption, ongoing support and long-term value realisation. Our anchor clients are major organisations with multiple stakeholders, buildings and operational priorities. You'll build trusted relationships across those organisations, understand what success looks like for them and be their principal point of contact when questions or problems arise. In addition to B2B customer support, you'll also lead the wider Customer Experience function, including D2C customer service, tickets, complaints and returns. This isn't a role for someone who wants to manage from a distance. You'll be in it - talking to customers, solving problems, building systems and improving how we work. We're deliberately lean. That's not code for chaotic. It means small team, high trust, high ownership and high output. We also use AI tools heavily across the business: operations, admin, analysis, research, communication and execution. Not because it sounds modern, but because it's how a small team moves faster and does better work. You don't need to be technical, but you do need to be genuinely AI-native in how you work. If you're not already using tools like Claude or ChatGPT regularly to improve speed, quality and output, this probably isn't the right fit. We have an operating company in the UK, a subsidiary in Poland, ongoing R&D, and plans to expand internationally. More moving parts, more opportunities, and more need for someone who can bring order without adding drag. This is a place for people who work hard, think clearly and use tools intelligently. Two out of three won't cut it. If you like building the machine while it's running, keep reading. What you'll own Customer success and strategic relationships - Owning the post-installation customer journey for our key B2B clients. You'll build trusted relationships across our anchor client organisations and act as their principal point of contact, understanding their objectives, coordinating the resolution of issues and ensuring commitments are delivered. Onboarding, training and adoption - Helping customers use the technology, app and dashboard effectively; interpret insights; manage alerts; and understand their water savings and wider benefits. You'll help them embed Watergate into day-to-day operations and realise measurable value over time. Customer experience leadership - Leading the CX function across B2B and D2C customers, including support tickets, complaints, troubleshooting, returns and escalations. You'll set service standards and improve response and resolution processes. Customer insight and continuous improvement - Turning customer feedback, recurring issues and usage patterns into better products, processes and communications, working closely with product, technical, sales and delivery teams. Finance and commercial - Cashflow, budgets, payroll, invoicing, and reporting to the board, shareholders and investors. You'll work with our bookkeeper and accountant across both UK and Polish entities. You don't need to be a finance specialist, but you do need to read the numbers and act on them. People - Recruitment, onboarding, HR and culture across the UK and Poland. As we grow the team, you'll help build the function. International expansion - As we move into new markets, you'll help build the processes, partnerships and operational foundations that make it possible. Strategy and execution - Partnering with the CEO on planning, fundraising prep, investor communication, and the decisions that don't fit neatly into anyone else's job description. Spotting friction before it becomes a problem, and helping sort it early. Systems and tools - Improving how we work, including where AI can remove manual work, speed up decisions and increase output. Office operations - Keeping the office, systems, documentation and suppliers running properly What we're looking for 5+ years in operations, client delivery, business operations, chief of staff or a similar role in a fast-moving company, including time inside an early-stage or scaling startup Experience establishing and owning customer or stakeholder relationships, bonus if this includes training and customer support A strong relationship-builder who can earn the trust of stakeholders at different levels and take ownership of customer issues through to resolution Strong operational judgement and a bias for action Commercially literate - comfortable with budgets, numbers and board-level reporting Highly organised, reliable, and calm under pressure Comfortable owning a wide brief and switching between strategic and practical work in the same hour Clear, professional communicator with corporates, investors, partners and internal teams Someone who builds systems, not just manages tasks Genuinely AI-native - already using Claude, ChatGPT or similar tools regularly, and always looking for ways to push them further Strong with Google Workspace, spreadsheets and modern workplace tools Bonus if you've worked across multiple entities or jurisdictions Bonus if you've worked with property companies, facilities teams, housing providers or elsewhere in the built environment Hands-on, with no ego about the work 100% in-office in London (Sustainable Ventures, County Hall, Waterloo) You'll probably do well here if you Like ownership more than oversight See loose ends before other people do Bring order to a fast-moving environment without draining the energy out of it Enjoy building trusted, long-term relationships with customers or stakeholders Can translate technical or operational detail into clear communication and guidance Care about what happens after a project is delivered and whether end users are actually getting value from the product Are as comfortable solving small operational problems as improving bigger systems Like using new tools when they make the work better Want to play a meaningful role in building a company, not just filling a seat in one What you'll get Meaningful equity Life and health insurance Whatever tools you need to do the job properly Real scope to shape how the company operates and how customers experience our product Close partnership with the founder and visibility across the whole business Genuine room for the role to grow as the company grows A smart, ambitious team building something that matters Location Full-time and on-site in London at our new offices in Sustainable Ventures, County Hall Hiring process We move fast and we don't waste your time. Initial screening call - fit, motivation and practicalities Take-home task - a realistic operations or business problem you'd actually face here. We respect your time and won't ask for more than a few hours Problem-solving interview - we'll walk through your task and a live business scenario. We're looking for structured thinking and clear judgement, not memorised frameworks Informal final stage with the founder and a senior team member - relaxed setting, outside the office. The work questions are mostly answered by this point. This one is about whether we'd actually want to spend our days working together. References and offer No bloated process. Just enough to know, on both sides, whether this is right.
Aug 18, 2026
Full time
Watergate helps buildings detect leaks, cut water waste, and reduce the carbon footprint of every litre, proving the impact with data. We're building the missing circuit breaker for water. Every building has fire protection. Every building has security. Almost none have proper water protection, despite leaks causing huge financial and operational damage. We're here to fix that. Now we need a Head of Operations and Customer Success. We're at the point where the founder can't be the operational backbone - or the central point of contact for our most important customers - on their own. We need a senior leader who can help run the business, turn priorities into execution and make sure every customer gets lasting value from Watergate. This is a hands-on leadership role spanning two closely connected areas: running the company effectively and making our product work for our customers. You'll keep the business moving across delivery, finance, people and internal systems, while owning the customer journey after installation - from onboarding and training through adoption, ongoing support and long-term value realisation. Our anchor clients are major organisations with multiple stakeholders, buildings and operational priorities. You'll build trusted relationships across those organisations, understand what success looks like for them and be their principal point of contact when questions or problems arise. In addition to B2B customer support, you'll also lead the wider Customer Experience function, including D2C customer service, tickets, complaints and returns. This isn't a role for someone who wants to manage from a distance. You'll be in it - talking to customers, solving problems, building systems and improving how we work. We're deliberately lean. That's not code for chaotic. It means small team, high trust, high ownership and high output. We also use AI tools heavily across the business: operations, admin, analysis, research, communication and execution. Not because it sounds modern, but because it's how a small team moves faster and does better work. You don't need to be technical, but you do need to be genuinely AI-native in how you work. If you're not already using tools like Claude or ChatGPT regularly to improve speed, quality and output, this probably isn't the right fit. We have an operating company in the UK, a subsidiary in Poland, ongoing R&D, and plans to expand internationally. More moving parts, more opportunities, and more need for someone who can bring order without adding drag. This is a place for people who work hard, think clearly and use tools intelligently. Two out of three won't cut it. If you like building the machine while it's running, keep reading. What you'll own Customer success and strategic relationships - Owning the post-installation customer journey for our key B2B clients. You'll build trusted relationships across our anchor client organisations and act as their principal point of contact, understanding their objectives, coordinating the resolution of issues and ensuring commitments are delivered. Onboarding, training and adoption - Helping customers use the technology, app and dashboard effectively; interpret insights; manage alerts; and understand their water savings and wider benefits. You'll help them embed Watergate into day-to-day operations and realise measurable value over time. Customer experience leadership - Leading the CX function across B2B and D2C customers, including support tickets, complaints, troubleshooting, returns and escalations. You'll set service standards and improve response and resolution processes. Customer insight and continuous improvement - Turning customer feedback, recurring issues and usage patterns into better products, processes and communications, working closely with product, technical, sales and delivery teams. Finance and commercial - Cashflow, budgets, payroll, invoicing, and reporting to the board, shareholders and investors. You'll work with our bookkeeper and accountant across both UK and Polish entities. You don't need to be a finance specialist, but you do need to read the numbers and act on them. People - Recruitment, onboarding, HR and culture across the UK and Poland. As we grow the team, you'll help build the function. International expansion - As we move into new markets, you'll help build the processes, partnerships and operational foundations that make it possible. Strategy and execution - Partnering with the CEO on planning, fundraising prep, investor communication, and the decisions that don't fit neatly into anyone else's job description. Spotting friction before it becomes a problem, and helping sort it early. Systems and tools - Improving how we work, including where AI can remove manual work, speed up decisions and increase output. Office operations - Keeping the office, systems, documentation and suppliers running properly What we're looking for 5+ years in operations, client delivery, business operations, chief of staff or a similar role in a fast-moving company, including time inside an early-stage or scaling startup Experience establishing and owning customer or stakeholder relationships, bonus if this includes training and customer support A strong relationship-builder who can earn the trust of stakeholders at different levels and take ownership of customer issues through to resolution Strong operational judgement and a bias for action Commercially literate - comfortable with budgets, numbers and board-level reporting Highly organised, reliable, and calm under pressure Comfortable owning a wide brief and switching between strategic and practical work in the same hour Clear, professional communicator with corporates, investors, partners and internal teams Someone who builds systems, not just manages tasks Genuinely AI-native - already using Claude, ChatGPT or similar tools regularly, and always looking for ways to push them further Strong with Google Workspace, spreadsheets and modern workplace tools Bonus if you've worked across multiple entities or jurisdictions Bonus if you've worked with property companies, facilities teams, housing providers or elsewhere in the built environment Hands-on, with no ego about the work 100% in-office in London (Sustainable Ventures, County Hall, Waterloo) You'll probably do well here if you Like ownership more than oversight See loose ends before other people do Bring order to a fast-moving environment without draining the energy out of it Enjoy building trusted, long-term relationships with customers or stakeholders Can translate technical or operational detail into clear communication and guidance Care about what happens after a project is delivered and whether end users are actually getting value from the product Are as comfortable solving small operational problems as improving bigger systems Like using new tools when they make the work better Want to play a meaningful role in building a company, not just filling a seat in one What you'll get Meaningful equity Life and health insurance Whatever tools you need to do the job properly Real scope to shape how the company operates and how customers experience our product Close partnership with the founder and visibility across the whole business Genuine room for the role to grow as the company grows A smart, ambitious team building something that matters Location Full-time and on-site in London at our new offices in Sustainable Ventures, County Hall Hiring process We move fast and we don't waste your time. Initial screening call - fit, motivation and practicalities Take-home task - a realistic operations or business problem you'd actually face here. We respect your time and won't ask for more than a few hours Problem-solving interview - we'll walk through your task and a live business scenario. We're looking for structured thinking and clear judgement, not memorised frameworks Informal final stage with the founder and a senior team member - relaxed setting, outside the office. The work questions are mostly answered by this point. This one is about whether we'd actually want to spend our days working together. References and offer No bloated process. Just enough to know, on both sides, whether this is right.
Michael Page Property and Construction
Cromer, Norfolk
This is an opportunity to deliver housing management and tailored support services that help Individuals maintain tenancies and move into independent, settled accommodation. The role suits an organised and compassionate professional who enjoys working with people, managing a varied caseload, and making a positive impact in the community. Client Details We're Solo Housing (East Anglia) and whilst we may be small, we are perfectly formed, unique and not afraid to dream big. In short, we are on a mission to make a difference. Our head office is in Bury St Edmunds, we offer flexible agile working and have properties across East Anglia. Originally established in 1985 as the Campaign for Single Homeless (COSH), we became Solo Housing (East Anglia) in 1996 and area Registered Provider of Social Housing and a Registered Charity. Since our inception, we've worked tirelessly alongside trusted partner organisations, including local authorities, fellow registered providers, charities and private landlords. Together, we support single people who are facing homelessness, or at risk of losing their home. There has never been a more exciting time to join Solo. Supported by an experienced and forward-thinking Board, we are on a remarkable growth journey. From our current portfolio of around 80 homes, we are on track to grow to 130 homes in the next six months and to own at least 424 homes by March 2031. As we expand, our colleagues are empowered to challenge, innovate and influence the direction of the organisation. Every role has the opportunity to shape our services, drive improvement and help create lasting change for people. Description Deliver housing management services to residents living in Solo Housing properties. Provide person-centred support to help individuals maintain their accommodation and achieve positive outcomes. Work with people experiencing homelessness or complex life challenges to improve their independence. Ensure compliance with housing policies, legal requirements, and regulatory standards. Carry out regular resident visits, support planning, and welfare checks. Manage cases effectively, maintaining accurate records and reports on internal systems. Work closely with local authorities, landlords, and partner agencies to deliver effective support. Maximise rental income through effective tenancy and arrears management. Support residents to move on successfully into long-term, settled accommodation. Profile A successful Housing and Support Delivery Officer should have: Have experience delivering housing management and support services within a social housing or support setting. Be highly organised, able to manage a varied workload and meet deadlines. Demonstrate excellent communication and interpersonal skills with a range of stakeholders. Have experience supporting individuals with complex needs and challenging circumstances. Hold a full UK driving licence and have access to a vehicle for work purposes. Job Offer In return for your hard work and dedication, you can expect: Competitive Salary: A starting salary of £27,458 pa Generous Leave: 28 days of annual leave, in addition to bank holidays Pension Contributions: 6% employer pension contribution with a 2% contribution from you Health Cash Plan and 3 x Annual Salary Life Assurance: To look after yourself and your family Flexible Working: A Hub Home Roam approach allowing for flexibility in your working practices Training and Technology: Access to the right technology and training to excel in your role and continue your professional development Supportive and Fun Culture: A culture of support and inclusion, where every voice is valued and everyone can be their true selves. We want our people to enjoy their jobs and to have fun! If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Aug 18, 2026
Full time
This is an opportunity to deliver housing management and tailored support services that help Individuals maintain tenancies and move into independent, settled accommodation. The role suits an organised and compassionate professional who enjoys working with people, managing a varied caseload, and making a positive impact in the community. Client Details We're Solo Housing (East Anglia) and whilst we may be small, we are perfectly formed, unique and not afraid to dream big. In short, we are on a mission to make a difference. Our head office is in Bury St Edmunds, we offer flexible agile working and have properties across East Anglia. Originally established in 1985 as the Campaign for Single Homeless (COSH), we became Solo Housing (East Anglia) in 1996 and area Registered Provider of Social Housing and a Registered Charity. Since our inception, we've worked tirelessly alongside trusted partner organisations, including local authorities, fellow registered providers, charities and private landlords. Together, we support single people who are facing homelessness, or at risk of losing their home. There has never been a more exciting time to join Solo. Supported by an experienced and forward-thinking Board, we are on a remarkable growth journey. From our current portfolio of around 80 homes, we are on track to grow to 130 homes in the next six months and to own at least 424 homes by March 2031. As we expand, our colleagues are empowered to challenge, innovate and influence the direction of the organisation. Every role has the opportunity to shape our services, drive improvement and help create lasting change for people. Description Deliver housing management services to residents living in Solo Housing properties. Provide person-centred support to help individuals maintain their accommodation and achieve positive outcomes. Work with people experiencing homelessness or complex life challenges to improve their independence. Ensure compliance with housing policies, legal requirements, and regulatory standards. Carry out regular resident visits, support planning, and welfare checks. Manage cases effectively, maintaining accurate records and reports on internal systems. Work closely with local authorities, landlords, and partner agencies to deliver effective support. Maximise rental income through effective tenancy and arrears management. Support residents to move on successfully into long-term, settled accommodation. Profile A successful Housing and Support Delivery Officer should have: Have experience delivering housing management and support services within a social housing or support setting. Be highly organised, able to manage a varied workload and meet deadlines. Demonstrate excellent communication and interpersonal skills with a range of stakeholders. Have experience supporting individuals with complex needs and challenging circumstances. Hold a full UK driving licence and have access to a vehicle for work purposes. Job Offer In return for your hard work and dedication, you can expect: Competitive Salary: A starting salary of £27,458 pa Generous Leave: 28 days of annual leave, in addition to bank holidays Pension Contributions: 6% employer pension contribution with a 2% contribution from you Health Cash Plan and 3 x Annual Salary Life Assurance: To look after yourself and your family Flexible Working: A Hub Home Roam approach allowing for flexibility in your working practices Training and Technology: Access to the right technology and training to excel in your role and continue your professional development Supportive and Fun Culture: A culture of support and inclusion, where every voice is valued and everyone can be their true selves. We want our people to enjoy their jobs and to have fun! If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
The Worker Support Centre (WSC) is a Scottish charity working in partnership with migrant workers at risk of exploitation across Scotland to secure their rights, challenge labour exploitation, build collective power, and drive lasting law and policy change. We are an evidence-led, worker-driven organisation with strong governance and a growing track record of policy impact. We're building a movement of people who welcome all workers, working towards a world where we are all safe, valued and respected at work - no matter our job or nationality. WSC operates a worker-driven structure that places migrant workers at the centre of our governance and decision-making. We deliver casework alongside worker-led organising and policy advocacy, supporting migrant workers in seasonal agriculture and social care to meet basic needs and to understand and exercise their rights, including through our Worker Power programme, which builds solidarity between workers and within communities. This is a new, senior role bringing together fundraising and communications leadership at WSC. The Fundraising and Communications Manager will lead the strategic direction for both functions, with a particular emphasis on hands-on delivery of fundraising activity - building relationships with trusts, corporate partners and individual donors, and securing the income that underpins WSC's growth. On the communications side, the postholder will set strategy, editorial direction and quality standards, working closely with and line managing the Communications and Movement Building Officer, who leads day-to-day content and campaign delivery. This is a role for someone who can operate strategically with the Executive Director and Board while remaining close to the detail of funding applications, donor relationships and income targets. Key Responsibilities Strategic Leadership Lead the development and delivery of an integrated Fundraising and Communications strategy that grows WSC's income and public profile in support of organisational goals. Advise the Executive Director and Board of Trustees on income generation, funding risk, and public positioning. Own annual fundraising and communications targets, budgets and KPIs, reporting regularly on progress. Work collaboratively with the team on both fundraising and communications work. Fundraising (primary delivery focus) Lead on identifying, cultivating and securing funding from trusts, foundations, corporate partners and grant-making bodies, with hands-on responsibility for research, applications and relationship management. Develop diversified income streams, including individual giving, community fundraising and philanthropic support. Write and submit compelling funding proposals and grant applications, working closely with the Executive Director and programme colleagues to develop a strong case for support and evidence impact. Build and maintain funder relationships, including stewardship, reporting deadlines and site visits. Maintain the funder pipeline, income tracking and forecasting, and provide regular financial reporting to the Executive Director. Ensure fundraising activity complies with charity governance, fundraising regulation and data protection requirements. Communications (strategic oversight and delegated delivery) Set the strategic direction for WSC's communications, ensuring it amplifies the voices of migrant workers and supports movement-building, policy influence and fundraising goals. Develop streams of work specifically targeting Scottish Government pledges on areas including fair work, human trafficking, migrant integration, housing and poverty, working with policy colleagues to shape public messaging. Provide direction, editorial oversight and quality assurance for content produced by the Strategic Communications Officer, including the website, social media, press, newsletters and campaign materials. Act as WSC's senior media contact, and through the Strategic Communications Officer ensure appropriate relationships are built with journalists to secure profile-raising opportunities on migrant worker rights, fair work and labour exploitation. Ensure consistent brand, tone of voice and values-led, worker-centred storytelling across all communications channels. Oversee communications that support fundraising campaigns, donor communications and public engagement. Line Management Line manage the Communications and Movement Building Officer, including regular supervision, goal-setting and professional development. Support the Strategic Communications Officer to deliver day-to-day content, campaigns and movement-building communications activity in line with agreed strategy. Manage freelancers, agencies or consultants (for example design, digital or PR support) as required. Governance & Reporting Ensure compliance with fundraising, charity, data protection (GDPR) and safeguarding legislation across fundraising and communications activity. Maintain accurate fundraising and communications databases (CRM, Mailchimp and similar), and provide regular reporting and analysis to the Executive Director and Board. Support the Executive Director and Board in reporting income and impact to funders, trustees and other stakeholders. Participate in the WSC Senior Management Team, helping review alignment of WSC's work with strategic vision. Participation & Values Champion WSC's worker-driven governance model, ensuring workers' voices lead our fundraising and communications narratives. Collaborate with policy, casework and operations colleagues to align fundraising, communications and organisational priorities. Co-produce fundraising and communications outputs with workers, prioritising their voices, interests and concerns. Actively contribute to a values-led, inclusive and collaborative working culture. Person Specification Knowledge, skills and experience Significant experience in fundraising, with a demonstrable track record of securing income from trusts, corporate partners and/or individual donors (Essential) Experience developing and delivering fundraising and communications strategies (Essential) Experience writing successful funding proposals, grant applications and funder reports (Essential) Strong track record in communications, with experience overseeing brand, messaging and multi-channel content (Essential) Experience managing staff (Essential) Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences (Essential) Experience of budget setting, monitoring and income forecasting (Essential) Understanding of charity governance, fundraising regulation and data protection (GDPR) (Essential) Experience using a CRM or donor database and digital communications tools (e.g. Mailchimp) (Essential) Knowledge of, or strong interest in, labour rights, migrant rights and/or human rights issues (Essential) Knowledge of accessible and inclusive communications, and values-led, ethical storytelling (Essential) Strong project management and organisational skills, with the ability to manage multiple priorities (Essential) Experience of media relations and press office activity (Essential) Desirable experience: Direct experience of migrant worker rights, labour exploitation or related sectors Experience managing external agencies, freelancers or consultants Media trained Membership of the Chartered Institute of Fundraising Lived experience of precarious work and/or the immigration system Intermediate level or above of languages spoken by workers WSC partners with, e.g. Russian, Filipino. Qualifications Advanced level degree or equivalent professional experience in Fundraising, Communications, Marketing, or a related field (Essential).
Aug 18, 2026
Full time
The Worker Support Centre (WSC) is a Scottish charity working in partnership with migrant workers at risk of exploitation across Scotland to secure their rights, challenge labour exploitation, build collective power, and drive lasting law and policy change. We are an evidence-led, worker-driven organisation with strong governance and a growing track record of policy impact. We're building a movement of people who welcome all workers, working towards a world where we are all safe, valued and respected at work - no matter our job or nationality. WSC operates a worker-driven structure that places migrant workers at the centre of our governance and decision-making. We deliver casework alongside worker-led organising and policy advocacy, supporting migrant workers in seasonal agriculture and social care to meet basic needs and to understand and exercise their rights, including through our Worker Power programme, which builds solidarity between workers and within communities. This is a new, senior role bringing together fundraising and communications leadership at WSC. The Fundraising and Communications Manager will lead the strategic direction for both functions, with a particular emphasis on hands-on delivery of fundraising activity - building relationships with trusts, corporate partners and individual donors, and securing the income that underpins WSC's growth. On the communications side, the postholder will set strategy, editorial direction and quality standards, working closely with and line managing the Communications and Movement Building Officer, who leads day-to-day content and campaign delivery. This is a role for someone who can operate strategically with the Executive Director and Board while remaining close to the detail of funding applications, donor relationships and income targets. Key Responsibilities Strategic Leadership Lead the development and delivery of an integrated Fundraising and Communications strategy that grows WSC's income and public profile in support of organisational goals. Advise the Executive Director and Board of Trustees on income generation, funding risk, and public positioning. Own annual fundraising and communications targets, budgets and KPIs, reporting regularly on progress. Work collaboratively with the team on both fundraising and communications work. Fundraising (primary delivery focus) Lead on identifying, cultivating and securing funding from trusts, foundations, corporate partners and grant-making bodies, with hands-on responsibility for research, applications and relationship management. Develop diversified income streams, including individual giving, community fundraising and philanthropic support. Write and submit compelling funding proposals and grant applications, working closely with the Executive Director and programme colleagues to develop a strong case for support and evidence impact. Build and maintain funder relationships, including stewardship, reporting deadlines and site visits. Maintain the funder pipeline, income tracking and forecasting, and provide regular financial reporting to the Executive Director. Ensure fundraising activity complies with charity governance, fundraising regulation and data protection requirements. Communications (strategic oversight and delegated delivery) Set the strategic direction for WSC's communications, ensuring it amplifies the voices of migrant workers and supports movement-building, policy influence and fundraising goals. Develop streams of work specifically targeting Scottish Government pledges on areas including fair work, human trafficking, migrant integration, housing and poverty, working with policy colleagues to shape public messaging. Provide direction, editorial oversight and quality assurance for content produced by the Strategic Communications Officer, including the website, social media, press, newsletters and campaign materials. Act as WSC's senior media contact, and through the Strategic Communications Officer ensure appropriate relationships are built with journalists to secure profile-raising opportunities on migrant worker rights, fair work and labour exploitation. Ensure consistent brand, tone of voice and values-led, worker-centred storytelling across all communications channels. Oversee communications that support fundraising campaigns, donor communications and public engagement. Line Management Line manage the Communications and Movement Building Officer, including regular supervision, goal-setting and professional development. Support the Strategic Communications Officer to deliver day-to-day content, campaigns and movement-building communications activity in line with agreed strategy. Manage freelancers, agencies or consultants (for example design, digital or PR support) as required. Governance & Reporting Ensure compliance with fundraising, charity, data protection (GDPR) and safeguarding legislation across fundraising and communications activity. Maintain accurate fundraising and communications databases (CRM, Mailchimp and similar), and provide regular reporting and analysis to the Executive Director and Board. Support the Executive Director and Board in reporting income and impact to funders, trustees and other stakeholders. Participate in the WSC Senior Management Team, helping review alignment of WSC's work with strategic vision. Participation & Values Champion WSC's worker-driven governance model, ensuring workers' voices lead our fundraising and communications narratives. Collaborate with policy, casework and operations colleagues to align fundraising, communications and organisational priorities. Co-produce fundraising and communications outputs with workers, prioritising their voices, interests and concerns. Actively contribute to a values-led, inclusive and collaborative working culture. Person Specification Knowledge, skills and experience Significant experience in fundraising, with a demonstrable track record of securing income from trusts, corporate partners and/or individual donors (Essential) Experience developing and delivering fundraising and communications strategies (Essential) Experience writing successful funding proposals, grant applications and funder reports (Essential) Strong track record in communications, with experience overseeing brand, messaging and multi-channel content (Essential) Experience managing staff (Essential) Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences (Essential) Experience of budget setting, monitoring and income forecasting (Essential) Understanding of charity governance, fundraising regulation and data protection (GDPR) (Essential) Experience using a CRM or donor database and digital communications tools (e.g. Mailchimp) (Essential) Knowledge of, or strong interest in, labour rights, migrant rights and/or human rights issues (Essential) Knowledge of accessible and inclusive communications, and values-led, ethical storytelling (Essential) Strong project management and organisational skills, with the ability to manage multiple priorities (Essential) Experience of media relations and press office activity (Essential) Desirable experience: Direct experience of migrant worker rights, labour exploitation or related sectors Experience managing external agencies, freelancers or consultants Media trained Membership of the Chartered Institute of Fundraising Lived experience of precarious work and/or the immigration system Intermediate level or above of languages spoken by workers WSC partners with, e.g. Russian, Filipino. Qualifications Advanced level degree or equivalent professional experience in Fundraising, Communications, Marketing, or a related field (Essential).
