As a People Advisor at Honeycomb Houses, your main responsibilities would include: Coaching and supporting managers/colleagues with employee relations matters, including performance management, probation reviews, grievances, investigations, and wellbeing conversations. Promoting good employee relations and high performance across our 12 houses. Manage absence management processes and reporting, including long-term cases. Build supervisors' and managers' people leadership capabilities through coaching and development workshops, building confidence and capability in handling employee lifecycle matters. Work collaboratively with the HR and leadership team to drive consistency and best practice across the employee lifecycle from recruitment, onboarding, learning & development, promotions and payroll changes. Ensure compliance by maintaining HR systems and records, supporting reporting requirements, and ensuring all people practices and policies meet legal and company standards. Champion colleague engagement and recognition via our recognition and benefits platform. Support with communications, celebrations, awards, events and employee initiatives. Help identify talent and development opportunities across the business. Attract and welcome new starters by supporting recruitment and onboarding activities, ensuring employees have a positive experience. Support the People Plan by helping Honeycomb Houses attract, develop, engage and retain exceptional people. To be a successful People Advisor, you will: Have at least 1 year's HR advisor/generalist experience, ideally within a customer-focused environment. CIPD Level 5 is desired but not essential, strong knowledge of UK employment law, HR policy and best practice, with experience handling ER matters is essential for this role. A passion for people, with the ability to build positive relationships and provide exceptional support to colleagues and managers. Excellent organisational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment. Strong communication skills, with the confidence to handle sensitive and confidential matters professionally and discreetly. Confidence using HR systems. Providing expert guidance across the full employee lifecycle. You'll be hands-on, partnering day to day with managers. Have a driving licence and car Giving Back- passion and pride to support colleagues, the local community and creating a fantastic experience for our guests is what gets you up in the morning. Make It Fun - a good level of self motivation, organisational and leadership skill, setting a great example for the wider team, you lead from the front. Do the Right Thing - empowered to make a good decision, think on your feet and problem solve. Be able to enjoy yourself and get along fantastically with fellow members of our Honeycomb family! Trust- you are committed to delivering what you promise. Communicating openly and confidently with the team and guests. About Us We have an exciting opportunity to join the Brakspear family as the People Advisor for our managed estate Honeycomb Houses. At Brakspear, we're passionate about great pubs and inns. Our family has been running pubs and inns for over 200 years. We're lucky to have beautiful pubs but we think it's the people, running the pubs who matter, and that means we do things differently at Brakspear. We are still family owned and run, which means we make all our decisions for the long term benefit of our company, our pub business owners and our guests. Honeycomb Houses is born and bred from our parent company, Brakspear, which came to life all the way back in 1779. Each of our 12 houses stands independently with their own distinctive features and charm, while maintaining the high standards associated with Honeycomb Houses. Working closely with operational managers across our 12 Honeycomb Houses and Head Office teams, you will provide expert HR guidance across a broad range of employee relations and people management matters. This is a highly visible, predominately field based role where relationship building and coaching are key. The role is full time and reports into the Head of People. The People Advisor will be based in our office at The Kings Head, Cirencester, which is close to our Houses in the Cotswolds, however being a field based role, regular travel to our remaining Houses and Head Office in the Oxfordshire, Chiltern region will be required. Employee Benefits: 50% off our boutique bedrooms and meals in our Honeycomb Houses Free Meals on duty Development programmes and progression opportunities Access to our benefit portal, including 1000's of discounts. Wellbeing hub and employee assistance program Company pension scheme Learning and development platform Monthly recognition and reward programmes Length of service recognition Fantastic team parties and socials Flexible working opportunities Most importantly, you will feel welcomed as part of the Honeycomb Houses family! At Honeycomb Houses, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants.
Aug 26, 2026
Full time
As a People Advisor at Honeycomb Houses, your main responsibilities would include: Coaching and supporting managers/colleagues with employee relations matters, including performance management, probation reviews, grievances, investigations, and wellbeing conversations. Promoting good employee relations and high performance across our 12 houses. Manage absence management processes and reporting, including long-term cases. Build supervisors' and managers' people leadership capabilities through coaching and development workshops, building confidence and capability in handling employee lifecycle matters. Work collaboratively with the HR and leadership team to drive consistency and best practice across the employee lifecycle from recruitment, onboarding, learning & development, promotions and payroll changes. Ensure compliance by maintaining HR systems and records, supporting reporting requirements, and ensuring all people practices and policies meet legal and company standards. Champion colleague engagement and recognition via our recognition and benefits platform. Support with communications, celebrations, awards, events and employee initiatives. Help identify talent and development opportunities across the business. Attract and welcome new starters by supporting recruitment and onboarding activities, ensuring employees have a positive experience. Support the People Plan by helping Honeycomb Houses attract, develop, engage and retain exceptional people. To be a successful People Advisor, you will: Have at least 1 year's HR advisor/generalist experience, ideally within a customer-focused environment. CIPD Level 5 is desired but not essential, strong knowledge of UK employment law, HR policy and best practice, with experience handling ER matters is essential for this role. A passion for people, with the ability to build positive relationships and provide exceptional support to colleagues and managers. Excellent organisational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment. Strong communication skills, with the confidence to handle sensitive and confidential matters professionally and discreetly. Confidence using HR systems. Providing expert guidance across the full employee lifecycle. You'll be hands-on, partnering day to day with managers. Have a driving licence and car Giving Back- passion and pride to support colleagues, the local community and creating a fantastic experience for our guests is what gets you up in the morning. Make It Fun - a good level of self motivation, organisational and leadership skill, setting a great example for the wider team, you lead from the front. Do the Right Thing - empowered to make a good decision, think on your feet and problem solve. Be able to enjoy yourself and get along fantastically with fellow members of our Honeycomb family! Trust- you are committed to delivering what you promise. Communicating openly and confidently with the team and guests. About Us We have an exciting opportunity to join the Brakspear family as the People Advisor for our managed estate Honeycomb Houses. At Brakspear, we're passionate about great pubs and inns. Our family has been running pubs and inns for over 200 years. We're lucky to have beautiful pubs but we think it's the people, running the pubs who matter, and that means we do things differently at Brakspear. We are still family owned and run, which means we make all our decisions for the long term benefit of our company, our pub business owners and our guests. Honeycomb Houses is born and bred from our parent company, Brakspear, which came to life all the way back in 1779. Each of our 12 houses stands independently with their own distinctive features and charm, while maintaining the high standards associated with Honeycomb Houses. Working closely with operational managers across our 12 Honeycomb Houses and Head Office teams, you will provide expert HR guidance across a broad range of employee relations and people management matters. This is a highly visible, predominately field based role where relationship building and coaching are key. The role is full time and reports into the Head of People. The People Advisor will be based in our office at The Kings Head, Cirencester, which is close to our Houses in the Cotswolds, however being a field based role, regular travel to our remaining Houses and Head Office in the Oxfordshire, Chiltern region will be required. Employee Benefits: 50% off our boutique bedrooms and meals in our Honeycomb Houses Free Meals on duty Development programmes and progression opportunities Access to our benefit portal, including 1000's of discounts. Wellbeing hub and employee assistance program Company pension scheme Learning and development platform Monthly recognition and reward programmes Length of service recognition Fantastic team parties and socials Flexible working opportunities Most importantly, you will feel welcomed as part of the Honeycomb Houses family! At Honeycomb Houses, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants.
Senior Finance Business Partner £46,871 to £50,998 inclusive annual salary + Local Government Pension Scheme Permanent, full-time (37 hours pw) Flexible working options (including hybrid) Job Ref: P2218 About the role As a Senior Finance Business Partner, you will act as a trusted financial advisor to designated Council service areas, bridging finance and operations through robust financial planni click apply for full job details
Aug 26, 2026
Full time
Senior Finance Business Partner £46,871 to £50,998 inclusive annual salary + Local Government Pension Scheme Permanent, full-time (37 hours pw) Flexible working options (including hybrid) Job Ref: P2218 About the role As a Senior Finance Business Partner, you will act as a trusted financial advisor to designated Council service areas, bridging finance and operations through robust financial planni click apply for full job details
Location Hybrid Birmingham, UK Inclusive with hybrid working where you are based between the office and home Team Regions - Midlands Seniority Junior Closing:11:59pm, 4th Sep 2026 BST Perks and benefits Work from home option Wellness programs Employee Assistance Programme Additional parental leave Enhanced maternity and paternity leave Paid emergency leave Sabbatical Opportunities Mentoring/coaching Payroll giving Salary sacrifice Team social events Team lunches Extracurricular clubs Cycle to work scheme Candidate happiness 8.00 (11486) Job Description Summary Historic England is the public organisation that brings new life to heritage to build a better future for every place and everyone. Historic England has a fantastic opportunity for you to join us as our Listing Co-ordinator (Midlands). This is a full time, permanent position. The location of this role is Birmingham, inclusive with hybrid working. We offer a wide benefits package including a competitive defined benefit pension scheme to which we make 28.97% employer contributions, a generous 28 days holiday, corporate discounts, free entry into English Heritage sites across the country and development opportunities to ensure you achieve your goals. What you will be doing The Business Team provides support across the regional teams' work and takes a proactive role in service delivery through managing the delivery of our services and dealing directly with our customers. As part of this team, you will assist colleagues in Midlands Listing Team thorough co-ordinating and administering listing casework, and contribute to the delivery of a listing service in the region to achieve corporate and group priorities. You will support the Local Leadership team in responding to external and internal requests for information and briefings. This will be achieved by: Implementing the designation system through casework to nationally agreed principles of selection and procedures. Ensuring that all listing casework is delivered efficiently, transparently and accountably. Explaining the listing process, and any changes to it, to owners and other stakeholders. Explaining Enhanced Advisory Services (EAS) to customers Who we are looking for Previous experience of working in a team environment Experience of working directly with members of the public Good oral and written communication skills Ability to work under pressure and use own initiative Please note your application will be scored and assessed against the above criteria. Historic England is a Disability Confident Leader and normally offers guaranteed interviews to disabled candidates who meet the minimum criteria for the role, where it is practical and appropriate to do so. We want all candidates to shine in the recruitment process, so please tell us what we can do to help you show us your very best self. For more information, please visit our Everyone is Welcome page , or contact us at if you have any recruitment queries. We are an equal opportunity employer which values diversity and inclusion. If you have a disability or neurodiversity, we would be happy to discuss reasonable adjustments to the job with you. Having won the Gold Award from MIND for workplace wellbeing in seven consecutive years, we also recognise the importance of a healthy work-life balance. We are an inclusive employer and believe that flexible working options are for everyone. We want to make sure our working arrangements don't prevent anyone from joining us because of their personal circumstances. We also want to provide you with the best balance in your home and work life that we can. We are open to considering options including job sharing, part-time working, compressed hours working and different working locations, including hybrid working. Please visit our jobs pages or contact us to find out more. Why work for Historic England We are committed to promoting equality of opportunity for everyone. Diversity helps us to perform better and attract more people to support our work. We welcome and encourage job applications from people of all backgrounds. We particularly encourage applications from Black, Asian and Minority Ethnic candidates and candidates with disabilities as they are underrepresented within Historic England at this level. Historic England wants all of our candidates to shine in the recruitment process. Please tell us what we can do to make sure you can show us your very best self. You can contact us by email at if you have any recruitment queries. At Historic England we use a hiring system called Applied. Applied is a behavioural science-backed recruitment platform that reduces bias, improves quality of hire and increases diversity. We do not use CV application for the majority of our hiring processes. You will answer a selection of questions that allow our hiring teams to test your skills and suitability for the role. At Historic England, we value the expertise and individuality each candidate brings and want to hear about this in your own words. If you require the use or AI tools or other resources to support your application, we ask that all information is factually accurate, original, and reflects your own experience. To best represent yourself, we encourage you to write in your own words and use AI-generated content only as inspiration-not as direct input. Provisional interview dates: week commencing 14th September 2026
Aug 26, 2026
Full time
Location Hybrid Birmingham, UK Inclusive with hybrid working where you are based between the office and home Team Regions - Midlands Seniority Junior Closing:11:59pm, 4th Sep 2026 BST Perks and benefits Work from home option Wellness programs Employee Assistance Programme Additional parental leave Enhanced maternity and paternity leave Paid emergency leave Sabbatical Opportunities Mentoring/coaching Payroll giving Salary sacrifice Team social events Team lunches Extracurricular clubs Cycle to work scheme Candidate happiness 8.00 (11486) Job Description Summary Historic England is the public organisation that brings new life to heritage to build a better future for every place and everyone. Historic England has a fantastic opportunity for you to join us as our Listing Co-ordinator (Midlands). This is a full time, permanent position. The location of this role is Birmingham, inclusive with hybrid working. We offer a wide benefits package including a competitive defined benefit pension scheme to which we make 28.97% employer contributions, a generous 28 days holiday, corporate discounts, free entry into English Heritage sites across the country and development opportunities to ensure you achieve your goals. What you will be doing The Business Team provides support across the regional teams' work and takes a proactive role in service delivery through managing the delivery of our services and dealing directly with our customers. As part of this team, you will assist colleagues in Midlands Listing Team thorough co-ordinating and administering listing casework, and contribute to the delivery of a listing service in the region to achieve corporate and group priorities. You will support the Local Leadership team in responding to external and internal requests for information and briefings. This will be achieved by: Implementing the designation system through casework to nationally agreed principles of selection and procedures. Ensuring that all listing casework is delivered efficiently, transparently and accountably. Explaining the listing process, and any changes to it, to owners and other stakeholders. Explaining Enhanced Advisory Services (EAS) to customers Who we are looking for Previous experience of working in a team environment Experience of working directly with members of the public Good oral and written communication skills Ability to work under pressure and use own initiative Please note your application will be scored and assessed against the above criteria. Historic England is a Disability Confident Leader and normally offers guaranteed interviews to disabled candidates who meet the minimum criteria for the role, where it is practical and appropriate to do so. We want all candidates to shine in the recruitment process, so please tell us what we can do to help you show us your very best self. For more information, please visit our Everyone is Welcome page , or contact us at if you have any recruitment queries. We are an equal opportunity employer which values diversity and inclusion. If you have a disability or neurodiversity, we would be happy to discuss reasonable adjustments to the job with you. Having won the Gold Award from MIND for workplace wellbeing in seven consecutive years, we also recognise the importance of a healthy work-life balance. We are an inclusive employer and believe that flexible working options are for everyone. We want to make sure our working arrangements don't prevent anyone from joining us because of their personal circumstances. We also want to provide you with the best balance in your home and work life that we can. We are open to considering options including job sharing, part-time working, compressed hours working and different working locations, including hybrid working. Please visit our jobs pages or contact us to find out more. Why work for Historic England We are committed to promoting equality of opportunity for everyone. Diversity helps us to perform better and attract more people to support our work. We welcome and encourage job applications from people of all backgrounds. We particularly encourage applications from Black, Asian and Minority Ethnic candidates and candidates with disabilities as they are underrepresented within Historic England at this level. Historic England wants all of our candidates to shine in the recruitment process. Please tell us what we can do to make sure you can show us your very best self. You can contact us by email at if you have any recruitment queries. At Historic England we use a hiring system called Applied. Applied is a behavioural science-backed recruitment platform that reduces bias, improves quality of hire and increases diversity. We do not use CV application for the majority of our hiring processes. You will answer a selection of questions that allow our hiring teams to test your skills and suitability for the role. At Historic England, we value the expertise and individuality each candidate brings and want to hear about this in your own words. If you require the use or AI tools or other resources to support your application, we ask that all information is factually accurate, original, and reflects your own experience. To best represent yourself, we encourage you to write in your own words and use AI-generated content only as inspiration-not as direct input. Provisional interview dates: week commencing 14th September 2026
A community-focused organization in Birmingham is seeking a skilled Debt & Welfare Benefit Advisor to deliver tailored advice and support clients in managing their financial situations. You will have the opportunity to work as part of a dedicated team, offering high-quality services that promote financial inclusion and resilience. This permanent role involves managing your own caseload, conducting financial assessments, and engaging in negotiations to maximize client benefits. Flexible working hours include occasional evenings and weekends.
Aug 26, 2026
Full time
A community-focused organization in Birmingham is seeking a skilled Debt & Welfare Benefit Advisor to deliver tailored advice and support clients in managing their financial situations. You will have the opportunity to work as part of a dedicated team, offering high-quality services that promote financial inclusion and resilience. This permanent role involves managing your own caseload, conducting financial assessments, and engaging in negotiations to maximize client benefits. Flexible working hours include occasional evenings and weekends.
Make a Difference - Debt & Welfare Benefit Advisor Birmingham Settlement is seeking a skilled and compassionate individual to join our Money Advice Team. This is an exciting opportunity to use your expertise to make a real difference, supporting individuals and families to improve financial resilience and wellbeing. About the Role Job Title: Debt & Welfare Benefit Adviser Salary: £30,000 per annum Hours: 35 hours per week (flexible - occasional evenings/weekends) Location: Birmingham Settlement - Money Advice Centre, Alma House, Newtown Shopping Centre, B19 2AB (with some outreach work in other areas) Contract: Permanent In this varied role you will: Deliver high-quality, specialist debt and welfare benefit advice to a wide range of clients. Manage your own caseload, including financial assessments, negotiating with creditors and maximising client income. Work as part of a long-established, professional team to provide a holistic service that promotes financial inclusion and builds money management skills. Support the development of services by identifying emerging needs and contributing to best practice. Who We Are Founded in 1899, Birmingham Settlement works at the heart of Birmingham's communities to tackle social inequality and support people to live happy, healthy, fulfilling lives. We focus on: Improving financial resilience Building individual and community wellbeing Developing skills, confidence, and voice Driving environmental awareness and action Creating a sustainable organisation We do this through advice, training, wellbeing activities and partnerships, empowering people to overcome barriers and take positive action on issues that matter most to them. How to Apply Please familiarise yourself with all elements of the Job Description and advert below, complete the General Application Form and Equality & Diversity Form on our Vacancies page and send to Please note, CVs are not accepted. Foran informal conversation about the role, please contact Theresa Gniadkowski on . Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303
Aug 26, 2026
Full time
Make a Difference - Debt & Welfare Benefit Advisor Birmingham Settlement is seeking a skilled and compassionate individual to join our Money Advice Team. This is an exciting opportunity to use your expertise to make a real difference, supporting individuals and families to improve financial resilience and wellbeing. About the Role Job Title: Debt & Welfare Benefit Adviser Salary: £30,000 per annum Hours: 35 hours per week (flexible - occasional evenings/weekends) Location: Birmingham Settlement - Money Advice Centre, Alma House, Newtown Shopping Centre, B19 2AB (with some outreach work in other areas) Contract: Permanent In this varied role you will: Deliver high-quality, specialist debt and welfare benefit advice to a wide range of clients. Manage your own caseload, including financial assessments, negotiating with creditors and maximising client income. Work as part of a long-established, professional team to provide a holistic service that promotes financial inclusion and builds money management skills. Support the development of services by identifying emerging needs and contributing to best practice. Who We Are Founded in 1899, Birmingham Settlement works at the heart of Birmingham's communities to tackle social inequality and support people to live happy, healthy, fulfilling lives. We focus on: Improving financial resilience Building individual and community wellbeing Developing skills, confidence, and voice Driving environmental awareness and action Creating a sustainable organisation We do this through advice, training, wellbeing activities and partnerships, empowering people to overcome barriers and take positive action on issues that matter most to them. How to Apply Please familiarise yourself with all elements of the Job Description and advert below, complete the General Application Form and Equality & Diversity Form on our Vacancies page and send to Please note, CVs are not accepted. Foran informal conversation about the role, please contact Theresa Gniadkowski on . Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303
We are seeking an experienced and commercially focused Construction Partner to join our growing Construction team. The role will have a primary focus on contentious construction and engineering matters, including complex dispute resolution, while also involving some noncontentious advisory and contractual work to support clients throughout the project lifecycle. Working alongside our head of department and our other team lawyers, you will play a key role in delivering strategic, high-quality advice to a diverse client base including employers, contractors, subcontractors, consultants and trade federations. This opportunity is ideal for a senior lawyer seeking their first partner role who enjoys challenging disputes work while maintaining involvement in front-end construction issues. Hours of Work: 09.00 - 17.15 hrs - Monday to Friday (36.25 hours per week) Location: Stamford (open to other office locations) Salary: Depending on Experience Key Responsibilities: Contentious Construction Work (Core Focus) Act for employers, contractors, consultants, and subcontractors in adjudications, arbitrations, mediations, and litigation (including TCC proceedings). Advise clients on issues such as delays, defects, payment, variations, termination, and other matters; manage complex disputes with a strategic, commercially driven approach. Draft, review, and negotiate pleadings, submissions, witness statements, and settlement agreements. Provide risk management and dispute avoidance advice across live projects. Non-Contentious Construction Work (Supporting Element) Advise on and draft construction and engineering contracts, professional appointments, collateral warranties, and related documentation. Support clients on procurement strategy, risk allocation, and contract administration. Collaborate with colleagues in Real Estate and Corporate teams on wider transactions. Practice and Client Development Build and strengthen client relationships through responsive, solution-driven advice. Work closely with the Head of Construction and other partners on joint mandates and marketing efforts. Contribute to marketing and thought leadership, including seminars, publications, and networking events. Mentor and support junior members of the team on contentious and advisory matters. Role Profile and Person Specification Skills and Experience Required Qualified solicitor in England & Wales with 8+ years' PQE (or equivalent) in disputes advice. Excellent advocacy, negotiation, and drafting skills. Strong commercial awareness and understanding of clients' business objectives. Proven ability to manage matters independently and collaboratively within a team environment. Desire to contribute to practice growth and client development initiatives. Qualifications Law Degree or equivalent work based experience. Practice and Qualification Experience (PQE) 8 years plus or equivalent in contentious matters. Experience in construction law. Knowledge Knowledge of Microsoft Office including Word and Excel and high levels of computer literacy. Knowledge of case management systems. Clear understanding of the Solicitors Accounts Rules and Money Laundering Regulations. Previous experience of SOS. Skills Excellent communication skills both verbally and in writing. Ability to work with confidence. Strong planning and organisational skills. Ability to manage a varied caseload and meet deadlines in a fast paced environment. Team oriented approach with a proactive and commercial mindset. Willingness to be flexible to meet the needs of the business. Team player. Other Must have full driving licence and access to a vehicle during working hours. Why Work at Chattertons Founded in 1856, Chattertons is one of the UK's oldest and most respected law firms, proudly serving communities across Lincolnshire and the East Midlands. As a Top 200 law firm, we offer a comprehensive range of legal and financial services to individuals and businesses, with particular expertise in commercial property, corporate law, dispute resolution, and agriculture. Our commitment to excellence is matched by our dedication to local engagement-many of our team members actively contribute to the community as trustees, governors, and business advocates. Benefits Chattertons recognises that it is essential to provide equal opportunities to all persons without discrimination. The firm has an Equality and Diversity Policy and this sets out the firm's position on equal opportunity in all aspects of employment. This is available upon request.
Aug 26, 2026
Full time
We are seeking an experienced and commercially focused Construction Partner to join our growing Construction team. The role will have a primary focus on contentious construction and engineering matters, including complex dispute resolution, while also involving some noncontentious advisory and contractual work to support clients throughout the project lifecycle. Working alongside our head of department and our other team lawyers, you will play a key role in delivering strategic, high-quality advice to a diverse client base including employers, contractors, subcontractors, consultants and trade federations. This opportunity is ideal for a senior lawyer seeking their first partner role who enjoys challenging disputes work while maintaining involvement in front-end construction issues. Hours of Work: 09.00 - 17.15 hrs - Monday to Friday (36.25 hours per week) Location: Stamford (open to other office locations) Salary: Depending on Experience Key Responsibilities: Contentious Construction Work (Core Focus) Act for employers, contractors, consultants, and subcontractors in adjudications, arbitrations, mediations, and litigation (including TCC proceedings). Advise clients on issues such as delays, defects, payment, variations, termination, and other matters; manage complex disputes with a strategic, commercially driven approach. Draft, review, and negotiate pleadings, submissions, witness statements, and settlement agreements. Provide risk management and dispute avoidance advice across live projects. Non-Contentious Construction Work (Supporting Element) Advise on and draft construction and engineering contracts, professional appointments, collateral warranties, and related documentation. Support clients on procurement strategy, risk allocation, and contract administration. Collaborate with colleagues in Real Estate and Corporate teams on wider transactions. Practice and Client Development Build and strengthen client relationships through responsive, solution-driven advice. Work closely with the Head of Construction and other partners on joint mandates and marketing efforts. Contribute to marketing and thought leadership, including seminars, publications, and networking events. Mentor and support junior members of the team on contentious and advisory matters. Role Profile and Person Specification Skills and Experience Required Qualified solicitor in England & Wales with 8+ years' PQE (or equivalent) in disputes advice. Excellent advocacy, negotiation, and drafting skills. Strong commercial awareness and understanding of clients' business objectives. Proven ability to manage matters independently and collaboratively within a team environment. Desire to contribute to practice growth and client development initiatives. Qualifications Law Degree or equivalent work based experience. Practice and Qualification Experience (PQE) 8 years plus or equivalent in contentious matters. Experience in construction law. Knowledge Knowledge of Microsoft Office including Word and Excel and high levels of computer literacy. Knowledge of case management systems. Clear understanding of the Solicitors Accounts Rules and Money Laundering Regulations. Previous experience of SOS. Skills Excellent communication skills both verbally and in writing. Ability to work with confidence. Strong planning and organisational skills. Ability to manage a varied caseload and meet deadlines in a fast paced environment. Team oriented approach with a proactive and commercial mindset. Willingness to be flexible to meet the needs of the business. Team player. Other Must have full driving licence and access to a vehicle during working hours. Why Work at Chattertons Founded in 1856, Chattertons is one of the UK's oldest and most respected law firms, proudly serving communities across Lincolnshire and the East Midlands. As a Top 200 law firm, we offer a comprehensive range of legal and financial services to individuals and businesses, with particular expertise in commercial property, corporate law, dispute resolution, and agriculture. Our commitment to excellence is matched by our dedication to local engagement-many of our team members actively contribute to the community as trustees, governors, and business advocates. Benefits Chattertons recognises that it is essential to provide equal opportunities to all persons without discrimination. The firm has an Equality and Diversity Policy and this sets out the firm's position on equal opportunity in all aspects of employment. This is available upon request.
Bannatyne Group is seeking a dynamic Fitness Manager to lead our Fairfield fitness facility. This full-time role covers 40 hours per week at £14.95 per hour and offers a vibrant team environment. You will oversee daily operations, lead a team of fitness advisors and trainers, develop innovative classes, conduct member assessments, ensure safety, and promote Bannatyne's services and memberships to deliver exceptional experiences.
Aug 26, 2026
Full time
Bannatyne Group is seeking a dynamic Fitness Manager to lead our Fairfield fitness facility. This full-time role covers 40 hours per week at £14.95 per hour and offers a vibrant team environment. You will oversee daily operations, lead a team of fitness advisors and trainers, develop innovative classes, conduct member assessments, ensure safety, and promote Bannatyne's services and memberships to deliver exceptional experiences.
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as an Collections Advisor. Culture and Environment Our client's culture is warm, friendly and welcoming. They have a lively and open-plan office working space, enabling you to collaborate with colleagues in a fast-paced environment. The office has an extremely professional feel to it, and the team is hardworking. Personality Confident and energetic individuals will thrive in this role. This is a perfect opportunity for someone who is driven to succeed and work hard, and it will pay off. Creating a positive first impression is essential, and wanting to do a good job. This opportunity would suit someone who is driven, proactive and resilient. Reward Monthly commission average £1,000 / £1,500 per month Full training provided 37.5 hours per week, Monday to Friday 9am - 5:00 pm (1 day a week 9:00 - 5:30pm) Gifted birthday holiday day Free parking Full office-based Buy and sell up to 5 extra days holiday 20 days holiday plus bank holidays Up to 2 paid volunteering days a year Death in service benefit x2 annual salary Health and medical support Discounted gym memberships Fruit delivered daily to the office Job Role: Making calls to business customers to discuss outstanding debt Collecting debt on behalf of organisations Sending emails and correspondence Building customer rapport Updating and maintaining the database Skills and experience: Previous experience in a similar role or transferable skills in retail, hospitality Excellent communication and negotiation skills Confident and effective time management Good problem-solving, communication, and organisational skills Balance empathy with assertiveness Possess a positive attitude and enthusiasm Maintain professionalism in all aspects of communication Self-driven and motivated Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Aug 26, 2026
Full time
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as an Collections Advisor. Culture and Environment Our client's culture is warm, friendly and welcoming. They have a lively and open-plan office working space, enabling you to collaborate with colleagues in a fast-paced environment. The office has an extremely professional feel to it, and the team is hardworking. Personality Confident and energetic individuals will thrive in this role. This is a perfect opportunity for someone who is driven to succeed and work hard, and it will pay off. Creating a positive first impression is essential, and wanting to do a good job. This opportunity would suit someone who is driven, proactive and resilient. Reward Monthly commission average £1,000 / £1,500 per month Full training provided 37.5 hours per week, Monday to Friday 9am - 5:00 pm (1 day a week 9:00 - 5:30pm) Gifted birthday holiday day Free parking Full office-based Buy and sell up to 5 extra days holiday 20 days holiday plus bank holidays Up to 2 paid volunteering days a year Death in service benefit x2 annual salary Health and medical support Discounted gym memberships Fruit delivered daily to the office Job Role: Making calls to business customers to discuss outstanding debt Collecting debt on behalf of organisations Sending emails and correspondence Building customer rapport Updating and maintaining the database Skills and experience: Previous experience in a similar role or transferable skills in retail, hospitality Excellent communication and negotiation skills Confident and effective time management Good problem-solving, communication, and organisational skills Balance empathy with assertiveness Possess a positive attitude and enthusiasm Maintain professionalism in all aspects of communication Self-driven and motivated Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Science & Technology Facilities Council (STFC)
Didcot, Oxfordshire
Safety Health and Environment (SHE) Advisor Science and Technology Facilities Council Salary: £52,907 per annum Hours: Full time, on-site Contract Type: Open-ended Location: Rutherford Appleton Laboratory, Harwell, Oxfordshire OX11 0DE Closing date: 7th September 2026 Interviews to be held 16th September Together, our scientists, technologists, engineers and support services explore the unknown and turn w click apply for full job details
Aug 25, 2026
Full time
Safety Health and Environment (SHE) Advisor Science and Technology Facilities Council Salary: £52,907 per annum Hours: Full time, on-site Contract Type: Open-ended Location: Rutherford Appleton Laboratory, Harwell, Oxfordshire OX11 0DE Closing date: 7th September 2026 Interviews to be held 16th September Together, our scientists, technologists, engineers and support services explore the unknown and turn w click apply for full job details
Prison Advice and Care Trust
Coventry, Warwickshire
Personal Wellbeing Advisor (Family & Relationships) - Coventry & Warwickshire Coventry & Leamington Spa Full time Contract About the role: A great opportunity has arisen for an experienced professional to join Pact as we start delivering a new community-based service supporting people with convictions to improve their personal wellbeing and strengthen family relationships. The Post location will be Coventry & Leamington Spa, with occasional outreach to Stratford-upon-Avon and Rugby. One-to-one support will be core to the service including building trust and undertaking activities and interventions that meet the needs of each individual. You will also deliver group sessions and workshops to support the development of skills and strategies such as communication, resilience, negotiation and assertiveness skills; confident and responsible parenting behaviours and positive coping strategies. You will be responsible for working towards service delivery targets and providing information to evidence outcomes achieved. Working with other professionals in partnership delivery will also be key. Key Responsibilities: Deliver one-to-one and group-based interventions focused on family and relationship wellbeing. Build trusted relationships with service users to enable meaningful and lasting change. Help individuals improve communication, resilience, and emotional regulation within relationships. Encourage responsible parenting and the development of healthy family dynamics. Support service users navigating temporary or permanent relationship breakdowns. Work in close partnership with Probation Practitioners, other wellbeing professionals, and community services to support rehabilitation and reduce reoffending. Maintain accurate records and contribute to monitoring and evaluation processes. What We're Looking For: Experience in providing wellbeing, relationship, or social support services. Ability to deliver both one-to-one and group interventions effectively. Strong understanding of the challenges faced by individuals in the criminal justice system. Excellent communication and interpersonal skills. Ability to work collaboratively within a multi-disciplinary team. Commitment to safeguarding and promoting the welfare of service users. About you: As a key member of our values-led charity, you will be motivated to support people to turn their lives around. With a background in supporting people who have multiple and complex needs you will have the skills to engage sensitively with people about an area of their lives that is often the most important, their family. Ideally with experience of family work, you will understand the impact of criminality of family relationships. You will also have excellent interpersonal skills to equip you to build important relationships with partner agencies. What we offer: Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement of 30 days per year plus bank holidays. You will have the opportunity to attend training events to further develop yourself as a professional. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team. Other information: Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 5-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), and an enhanced Disclosure and Barring Service check. About us Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families. Pact's vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care. Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery. As an inclusive employer, we welcome requests for job adverts and descriptions in accessible formats (for e.g. larger text) for candidates with disabilities, including those with neurodiversity. Please contact us via , if you require any support in engaging in our recruitment process. Hours 37.5 hours per week, Monday to Friday Generous Holiday allowance Season Ticket loan Cycle to work scheme Charity worker discounts Enhanced maternity package Wellness, inclusion, and diversity groups EAP scheme Life assurance
Aug 25, 2026
Full time
Personal Wellbeing Advisor (Family & Relationships) - Coventry & Warwickshire Coventry & Leamington Spa Full time Contract About the role: A great opportunity has arisen for an experienced professional to join Pact as we start delivering a new community-based service supporting people with convictions to improve their personal wellbeing and strengthen family relationships. The Post location will be Coventry & Leamington Spa, with occasional outreach to Stratford-upon-Avon and Rugby. One-to-one support will be core to the service including building trust and undertaking activities and interventions that meet the needs of each individual. You will also deliver group sessions and workshops to support the development of skills and strategies such as communication, resilience, negotiation and assertiveness skills; confident and responsible parenting behaviours and positive coping strategies. You will be responsible for working towards service delivery targets and providing information to evidence outcomes achieved. Working with other professionals in partnership delivery will also be key. Key Responsibilities: Deliver one-to-one and group-based interventions focused on family and relationship wellbeing. Build trusted relationships with service users to enable meaningful and lasting change. Help individuals improve communication, resilience, and emotional regulation within relationships. Encourage responsible parenting and the development of healthy family dynamics. Support service users navigating temporary or permanent relationship breakdowns. Work in close partnership with Probation Practitioners, other wellbeing professionals, and community services to support rehabilitation and reduce reoffending. Maintain accurate records and contribute to monitoring and evaluation processes. What We're Looking For: Experience in providing wellbeing, relationship, or social support services. Ability to deliver both one-to-one and group interventions effectively. Strong understanding of the challenges faced by individuals in the criminal justice system. Excellent communication and interpersonal skills. Ability to work collaboratively within a multi-disciplinary team. Commitment to safeguarding and promoting the welfare of service users. About you: As a key member of our values-led charity, you will be motivated to support people to turn their lives around. With a background in supporting people who have multiple and complex needs you will have the skills to engage sensitively with people about an area of their lives that is often the most important, their family. Ideally with experience of family work, you will understand the impact of criminality of family relationships. You will also have excellent interpersonal skills to equip you to build important relationships with partner agencies. What we offer: Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement of 30 days per year plus bank holidays. You will have the opportunity to attend training events to further develop yourself as a professional. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team. Other information: Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 5-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), and an enhanced Disclosure and Barring Service check. About us Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families. Pact's vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care. Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery. As an inclusive employer, we welcome requests for job adverts and descriptions in accessible formats (for e.g. larger text) for candidates with disabilities, including those with neurodiversity. Please contact us via , if you require any support in engaging in our recruitment process. Hours 37.5 hours per week, Monday to Friday Generous Holiday allowance Season Ticket loan Cycle to work scheme Charity worker discounts Enhanced maternity package Wellness, inclusion, and diversity groups EAP scheme Life assurance
Job Title :Senior HR Advisor Hours :40 hours Rate of Pay :up to £40k FTE Location :Banbury Are you an HR Advisor ready for your next step? Do you want a role with real autonomy, regional influence, and the chance to grow into a future HR Business Partner? We're looking for a confident, people focused Senior HR Advisor to support our Midlands and Birmingham area . This is a fantastic development opportunity for someone with 1-3 years' HR Advisory experience who is ready to take on a broader, more strategic role while still building their expertise You'll work closely with General Managers, Regional Managers, AGMs and HODs, providing practical HR support, managing a varied caseload, and helping shape a positive people culture across our clubs and spas. Our Perks: B-Fed - complimentary lunch or breakfast. Flexible schedule. 33 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products. Discounted Meals and Beverages - 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services. Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping. Potential bonus to be achieved Health Hero service available Be part of a people focused culture that celebrates and supports our teams throughout the year, with company wide events such as our Christmas Party, Charity Week, Employee Appreciation activities and Mental Health Week A typical day in the life of a Senior HR Advisor: Provide clear, practical advice on employment law and HR policies, ensuring consistent and compliant decision making across sites. Manage end to end HR cases including disciplinary, grievance, performance, sickness, and capability. Support and guide managers through investigations, hearings, and formal processes. Track case progress, identify trends, and escalte risks where appropriate. Build strong working relationships with GMs, RMs, AGMs, and HODs, becoming a trusted point of contact for people related matters. Develop a strong understanding of site operations to provide tailored HR solutions. Attend regional, HR, and GM meetings, contributing insights and recommendations. Support managers with succession planning conversations and identifying development needs within their teams. Promote best practice in performance management, coaching managers to handle issues early and effectively. Maintain accurate HR documentation and ensure compliance with legal and company requirements. Conduct regular audits of HR processes and documentation across sites. Prepare HR documentation including letters, reports, and case summaries. Support onboarding and offboarding processes where required. Support the development and implementation of HR policies and procedures. Contribute to employee engagement initiatives, recognition programmes, and feedback mechanisms. Stay updated on CIPD best practice and employment legislation, applying learning to day to day work. Consistent visibility across health clubs, building strong relationships and providing hands on support to managers and teams. What we are looking for: 1-3 years' experience in an HR Advisory or similar people focused role. CIPD Level 3 or working towards Level 5 (or equivalent experience). Strong working knowledge of HR best practice, employment law, and HR policies. Confident in managing HR cases with support from HRBPs where needed. Excellent communication skills with the ability to influence and support managers at all levels. Strong analytical skills with the ability to interpret data and identify trends. High attention to detail and accuracy in documentation and HR data management. Ability to manage multiple priorities in a fast paced, field based environment. Ability to maintain confidentiality and handle sensitive information with discretion A positive, people focused approach with the right attitude, professionalism and behaviours to build trust and strong working relationships, not just the technical experience. Required to travel to multiple locations across the region, including occasional overnight stays to support business needs. Experience working in a multi site or field based HR role, ideally within hospitality, leisure or other service led environments, along with familiarity with HRIS systems would be an advantage. Why Bannatyne? Joining us means stepping into a role where you'll genuinely grow and be supported as you take the next step in your HR career. You'll work closely with experienced HR Business Partners who will help you develop your confidence, capability and strategic thinking, while still giving you the autonomy to make a real impact across the Scotland region. This is a varied, fast paced role where no two days are the same, offering exposure to senior stakeholders, meaningful involvement in people initiatives, and the chance to shape the employee experience across multiple sites. If you're ambitious, people focused and ready to stretch your skills, this is a place where you can truly progress.
Aug 25, 2026
Full time
Job Title :Senior HR Advisor Hours :40 hours Rate of Pay :up to £40k FTE Location :Banbury Are you an HR Advisor ready for your next step? Do you want a role with real autonomy, regional influence, and the chance to grow into a future HR Business Partner? We're looking for a confident, people focused Senior HR Advisor to support our Midlands and Birmingham area . This is a fantastic development opportunity for someone with 1-3 years' HR Advisory experience who is ready to take on a broader, more strategic role while still building their expertise You'll work closely with General Managers, Regional Managers, AGMs and HODs, providing practical HR support, managing a varied caseload, and helping shape a positive people culture across our clubs and spas. Our Perks: B-Fed - complimentary lunch or breakfast. Flexible schedule. 33 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products. Discounted Meals and Beverages - 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services. Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping. Potential bonus to be achieved Health Hero service available Be part of a people focused culture that celebrates and supports our teams throughout the year, with company wide events such as our Christmas Party, Charity Week, Employee Appreciation activities and Mental Health Week A typical day in the life of a Senior HR Advisor: Provide clear, practical advice on employment law and HR policies, ensuring consistent and compliant decision making across sites. Manage end to end HR cases including disciplinary, grievance, performance, sickness, and capability. Support and guide managers through investigations, hearings, and formal processes. Track case progress, identify trends, and escalte risks where appropriate. Build strong working relationships with GMs, RMs, AGMs, and HODs, becoming a trusted point of contact for people related matters. Develop a strong understanding of site operations to provide tailored HR solutions. Attend regional, HR, and GM meetings, contributing insights and recommendations. Support managers with succession planning conversations and identifying development needs within their teams. Promote best practice in performance management, coaching managers to handle issues early and effectively. Maintain accurate HR documentation and ensure compliance with legal and company requirements. Conduct regular audits of HR processes and documentation across sites. Prepare HR documentation including letters, reports, and case summaries. Support onboarding and offboarding processes where required. Support the development and implementation of HR policies and procedures. Contribute to employee engagement initiatives, recognition programmes, and feedback mechanisms. Stay updated on CIPD best practice and employment legislation, applying learning to day to day work. Consistent visibility across health clubs, building strong relationships and providing hands on support to managers and teams. What we are looking for: 1-3 years' experience in an HR Advisory or similar people focused role. CIPD Level 3 or working towards Level 5 (or equivalent experience). Strong working knowledge of HR best practice, employment law, and HR policies. Confident in managing HR cases with support from HRBPs where needed. Excellent communication skills with the ability to influence and support managers at all levels. Strong analytical skills with the ability to interpret data and identify trends. High attention to detail and accuracy in documentation and HR data management. Ability to manage multiple priorities in a fast paced, field based environment. Ability to maintain confidentiality and handle sensitive information with discretion A positive, people focused approach with the right attitude, professionalism and behaviours to build trust and strong working relationships, not just the technical experience. Required to travel to multiple locations across the region, including occasional overnight stays to support business needs. Experience working in a multi site or field based HR role, ideally within hospitality, leisure or other service led environments, along with familiarity with HRIS systems would be an advantage. Why Bannatyne? Joining us means stepping into a role where you'll genuinely grow and be supported as you take the next step in your HR career. You'll work closely with experienced HR Business Partners who will help you develop your confidence, capability and strategic thinking, while still giving you the autonomy to make a real impact across the Scotland region. This is a varied, fast paced role where no two days are the same, offering exposure to senior stakeholders, meaningful involvement in people initiatives, and the chance to shape the employee experience across multiple sites. If you're ambitious, people focused and ready to stretch your skills, this is a place where you can truly progress.
Support Operational Specialist At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely - without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments. We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products. About the opportunity You'lljoin our SMB Fitness & Wellbeing vertical wherewe'vebrought together our Boutique Wellness and Health & Fitness businesses to form a single global vertical serving clients around the world. We provide market-leading software products and payment solutions for fitness studios, gyms, health clubs, leisure centers, and wellness businesses.This positionwill ownthefocus on delivering exceptional customer experiences while expanding ownership of operational and white-glove services. Reporting to the Customer Support Manager,you'llbe responsible fordelivering high-touch operational support services and concierge-level customer experiences forXplorMariana Tek clients. This role specializes in customer business change requests, platform administration,add-onconfiguration, and white-glove services that require exceptional attention to detail, customer advocacy, and ownership. As a member of the Support Operations team, you will serve as the primary owner of operational and administrative customer requests, ensuringaccurateexecution, proactive communication, and exceptional service throughout the customer journey.You'llmanage customer requests from intake through completion whilemaintainingstrong relationships and acting as a trusted advisor for customers navigating business and platform changes. While operational workremainsthe primary focus of the role, Support Operations Specialists are also expected tomaintainproficiencyin front-line support workflows and provide chat support coverage when business needs requireadditionalcapacity. This secondary responsibility helps ensure a seamless customer experience during periods of increased demand, staffing gaps, and customer-impacting events. Success in this role requires strong organizational skills, exceptional attention to detail, outstanding customer communication, and the ability to balance operational project work with support responsibilities whilemaintaininga high standard of service excellence. What You'll Do White-Glove Services Manage customer requests requiring platform configuration or administrative changes. Execute approved account, tenant, branding, and business configuration updates. Support requests related to permissions, integrations, payment configurations, and platform settings. Validate request requirements and ensure changes are completed accurately and efficiently. Maintain ownership of requests through completion while keeping customers informed throughout the process. Customer Project Coordination Coordinate and manage customer operational projects and business change requests. Support ownership transitions, account updates, rebrands, and platform administration activities. Manage multiple concurrent requests whilemaintainingservice quality and operational accuracy. Identifyrisks, dependencies, and potential customer impacts proactively. Ensuretimelycompletion of assigned projects and operational tasks. Customer Communication Serve as the primary point of contact for assigned requests and projects. Set expectationsregardingscope, timelines, and outcomes. Provide proactive updates throughout the request lifecycle. Deliver concierge-level service focused on customer success and satisfaction. Build trust and credibility through consistent communication and ownership. Operational Excellence Follow established operational procedures and quality standards. Ensureall customer interactions and administrative changes are documented accurately. Contribute toprocess improvements and workflow optimization initiatives. Maintain awareness of product changes, operational procedures, and support best practices. Act as an advocate forthe customerexperience byidentifyingrecurring themes and opportunities for improvement. Chat Support Coverage (Secondary Responsibility) Provide chat support coverage during periods of increased volume or reduced front line capacitybased on the Chat Support Workflow.docx Assistwith queue balancing and workload distribution across customer support channels. Support incident-related customer communications whenrequired. Maintainproficiencyin chat support workflows and customer communication standards. Deliver the same high standard of customer service expected across all support channels. Knowledge Management Contribute to internal knowledge base content and process documentation. Identifyopportunities to improve self-service resources and support workflows. Share operationalexpertiseand best practices with team members. Participate in training initiatives and continuous learning opportunities. For this position, we offer a hybrid and flexible working model, where you will spend 3 days per week in the Newcastle office and the rest working from home. Qualifications What Would Make Me a Good Candidate? Experience in customer support, operations, account management, customer success, ora relatedfield. Strong written and verbal communication skills. Exceptional organizational and time management abilities. Ability to manage multiple priorities whilemaintainingaccuracy and attention to detail. Proven ability to build trust and relationships with customers. Strong problem-solving andcritical-thinkingskills. Experience working within support ticketing or customer management systems. Demonstrated ability to work independently and take ownership of customer outcomes. Preferred Experience supporting SaaS products or software platforms. Boutique fitness, wellness, or health club industry experience Experience managing customer-facing operational projects. Familiarity with platform administration, account configuration, or business change management. Experience with Intercom, Salesforce, or similar customer support platforms. What Makes Someone Successful in This Role? Customer-first mindset with a passion for delivering exceptional service. Strong attention to detail and operational accuracy. Ability tomaintaincomposure while managing competing priorities. Proactive communication andownershipmentality. Strong organizational andprojectcoordinationskills. Adaptability in a fast-paced environment. Curiosity, continuous learning, and a growth mindset. Commitment to delivering high-quality customer experiences. At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply. Additional Information Values and Life at Xplor Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day: Find a better way Do the right thing Say it straight Win together Own the outcome If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed. Some of our perks and benefits are: Paid Parental Leave benefit programs /Commitment to social impact - 3 extra days off to volunteer and give back to your local community Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program Access to free mental health support Flexible working arrangements Good to know To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. We also invite you to check out our Candidate FAQs for more information about our recruitment process To learn more about usand our products, please visit EEO and Artificial Intelligence We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions.Find our Candidate AI Usage guidelines here. . click apply for full job details
Aug 25, 2026
Full time
Support Operational Specialist At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely - without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments. We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products. About the opportunity You'lljoin our SMB Fitness & Wellbeing vertical wherewe'vebrought together our Boutique Wellness and Health & Fitness businesses to form a single global vertical serving clients around the world. We provide market-leading software products and payment solutions for fitness studios, gyms, health clubs, leisure centers, and wellness businesses.This positionwill ownthefocus on delivering exceptional customer experiences while expanding ownership of operational and white-glove services. Reporting to the Customer Support Manager,you'llbe responsible fordelivering high-touch operational support services and concierge-level customer experiences forXplorMariana Tek clients. This role specializes in customer business change requests, platform administration,add-onconfiguration, and white-glove services that require exceptional attention to detail, customer advocacy, and ownership. As a member of the Support Operations team, you will serve as the primary owner of operational and administrative customer requests, ensuringaccurateexecution, proactive communication, and exceptional service throughout the customer journey.You'llmanage customer requests from intake through completion whilemaintainingstrong relationships and acting as a trusted advisor for customers navigating business and platform changes. While operational workremainsthe primary focus of the role, Support Operations Specialists are also expected tomaintainproficiencyin front-line support workflows and provide chat support coverage when business needs requireadditionalcapacity. This secondary responsibility helps ensure a seamless customer experience during periods of increased demand, staffing gaps, and customer-impacting events. Success in this role requires strong organizational skills, exceptional attention to detail, outstanding customer communication, and the ability to balance operational project work with support responsibilities whilemaintaininga high standard of service excellence. What You'll Do White-Glove Services Manage customer requests requiring platform configuration or administrative changes. Execute approved account, tenant, branding, and business configuration updates. Support requests related to permissions, integrations, payment configurations, and platform settings. Validate request requirements and ensure changes are completed accurately and efficiently. Maintain ownership of requests through completion while keeping customers informed throughout the process. Customer Project Coordination Coordinate and manage customer operational projects and business change requests. Support ownership transitions, account updates, rebrands, and platform administration activities. Manage multiple concurrent requests whilemaintainingservice quality and operational accuracy. Identifyrisks, dependencies, and potential customer impacts proactively. Ensuretimelycompletion of assigned projects and operational tasks. Customer Communication Serve as the primary point of contact for assigned requests and projects. Set expectationsregardingscope, timelines, and outcomes. Provide proactive updates throughout the request lifecycle. Deliver concierge-level service focused on customer success and satisfaction. Build trust and credibility through consistent communication and ownership. Operational Excellence Follow established operational procedures and quality standards. Ensureall customer interactions and administrative changes are documented accurately. Contribute toprocess improvements and workflow optimization initiatives. Maintain awareness of product changes, operational procedures, and support best practices. Act as an advocate forthe customerexperience byidentifyingrecurring themes and opportunities for improvement. Chat Support Coverage (Secondary Responsibility) Provide chat support coverage during periods of increased volume or reduced front line capacitybased on the Chat Support Workflow.docx Assistwith queue balancing and workload distribution across customer support channels. Support incident-related customer communications whenrequired. Maintainproficiencyin chat support workflows and customer communication standards. Deliver the same high standard of customer service expected across all support channels. Knowledge Management Contribute to internal knowledge base content and process documentation. Identifyopportunities to improve self-service resources and support workflows. Share operationalexpertiseand best practices with team members. Participate in training initiatives and continuous learning opportunities. For this position, we offer a hybrid and flexible working model, where you will spend 3 days per week in the Newcastle office and the rest working from home. Qualifications What Would Make Me a Good Candidate? Experience in customer support, operations, account management, customer success, ora relatedfield. Strong written and verbal communication skills. Exceptional organizational and time management abilities. Ability to manage multiple priorities whilemaintainingaccuracy and attention to detail. Proven ability to build trust and relationships with customers. Strong problem-solving andcritical-thinkingskills. Experience working within support ticketing or customer management systems. Demonstrated ability to work independently and take ownership of customer outcomes. Preferred Experience supporting SaaS products or software platforms. Boutique fitness, wellness, or health club industry experience Experience managing customer-facing operational projects. Familiarity with platform administration, account configuration, or business change management. Experience with Intercom, Salesforce, or similar customer support platforms. What Makes Someone Successful in This Role? Customer-first mindset with a passion for delivering exceptional service. Strong attention to detail and operational accuracy. Ability tomaintaincomposure while managing competing priorities. Proactive communication andownershipmentality. Strong organizational andprojectcoordinationskills. Adaptability in a fast-paced environment. Curiosity, continuous learning, and a growth mindset. Commitment to delivering high-quality customer experiences. At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply. Additional Information Values and Life at Xplor Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day: Find a better way Do the right thing Say it straight Win together Own the outcome If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed. Some of our perks and benefits are: Paid Parental Leave benefit programs /Commitment to social impact - 3 extra days off to volunteer and give back to your local community Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program Access to free mental health support Flexible working arrangements Good to know To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. We also invite you to check out our Candidate FAQs for more information about our recruitment process To learn more about usand our products, please visit EEO and Artificial Intelligence We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions.Find our Candidate AI Usage guidelines here. . click apply for full job details
CUSTOMER ACCOUNT ADVISOR Trinity Estates £24,000 - £25,000 Hybrid - Hemel Hempstead ROLE OVERVIEW You will play a key role in ensuring customers are supported and debts are recovered efficiently across a large, diverse portfolio. Balancing collections and credit control with excellent service, you will manage the full lifecycle of the Sales Ledger, keeping accounts accurate, queries resolved a click apply for full job details
Aug 25, 2026
Full time
CUSTOMER ACCOUNT ADVISOR Trinity Estates £24,000 - £25,000 Hybrid - Hemel Hempstead ROLE OVERVIEW You will play a key role in ensuring customers are supported and debts are recovered efficiently across a large, diverse portfolio. Balancing collections and credit control with excellent service, you will manage the full lifecycle of the Sales Ledger, keeping accounts accurate, queries resolved a click apply for full job details
Salary: Competitive + Car Allowance Location: Hybrid with regular travel into Cannock and London Fixed Term Contract (9 Months with potential of extension) When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. We are currently looking to add to our high performing HR team on a temporary basis due to the current incumbent taking a secondment. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & reward What you'll be doing: Work cohesively with Senior Leadership teams and Executive Committee to provide strategic HR solutions, business insights, and medium to long-term support on people-related matters. Manage and motivate a high-performing team of Employee Relations Specialists and HR Business Partners, ensuring excellent service levels. Drive full talent mapping and succession planning reviews across corporate business lines, developing and mobilising talent throughout the business unit Provide expert Employee Relations knowledge and advice, manage complex disciplinary and grievance issues, and serve as escalation point for Trade Union matters. Lead the annual pay and bonus cycle, objective setting, and personal development plan processes for the Business Unit. Drive workforce planning activities aligned with Veolia's future vision, identifying skills and knowledge gaps. Support successful mobilisation and integration of TUPE and potential mergers, cascading HR strategy across the business. What we're looking for: Excellent leadership skills with the ability to think strategically and put strategy into action. Experience operating as a trusted advisor to board-level executives and Senior Leadership Teams. Expert knowledge of current HR matters including Employment Law, Industrial Relations, Workforce Planning, Succession Planning and complex ER cases The ability to utilise company analytics to drive company performance. Demonstrable experience in leading and motivating high-performing teams, improving employee engagement, and creating a high-performing culture. Level 7 CIPD or equivalent qualification What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Aug 25, 2026
Contractor
Salary: Competitive + Car Allowance Location: Hybrid with regular travel into Cannock and London Fixed Term Contract (9 Months with potential of extension) When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. We are currently looking to add to our high performing HR team on a temporary basis due to the current incumbent taking a secondment. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & reward What you'll be doing: Work cohesively with Senior Leadership teams and Executive Committee to provide strategic HR solutions, business insights, and medium to long-term support on people-related matters. Manage and motivate a high-performing team of Employee Relations Specialists and HR Business Partners, ensuring excellent service levels. Drive full talent mapping and succession planning reviews across corporate business lines, developing and mobilising talent throughout the business unit Provide expert Employee Relations knowledge and advice, manage complex disciplinary and grievance issues, and serve as escalation point for Trade Union matters. Lead the annual pay and bonus cycle, objective setting, and personal development plan processes for the Business Unit. Drive workforce planning activities aligned with Veolia's future vision, identifying skills and knowledge gaps. Support successful mobilisation and integration of TUPE and potential mergers, cascading HR strategy across the business. What we're looking for: Excellent leadership skills with the ability to think strategically and put strategy into action. Experience operating as a trusted advisor to board-level executives and Senior Leadership Teams. Expert knowledge of current HR matters including Employment Law, Industrial Relations, Workforce Planning, Succession Planning and complex ER cases The ability to utilise company analytics to drive company performance. Demonstrable experience in leading and motivating high-performing teams, improving employee engagement, and creating a high-performing culture. Level 7 CIPD or equivalent qualification What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
.At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.Your role:As part of the huge growth in demand in our Energy Transition & Utilities practice, we are seeking an experienced senior leader to join our highly talented team, working on the pursuit and delivery of major advisory, consulting and transformation services across our sector.Our clients within Energy Transition & Utilities include those within the sub-sectors of Energy Networks, Energy Retail, Energy Central Markets, Water and Nuclear.Driven by major investment in the sector and the unique position of our Capgemini Invent business, we are seeing a significant increase in demand for our services and teams. Our vast utilities experience, strong strategic and business transformation skillset, a deep understanding of digital, data and a highly collaborative approach has allowed us to build a successful track record of delivering leading edge consulting services and solutions for our clients.This role is designed to further expand and strengthen our position in this market. As a Managing Consultant or Senior Manager within our Nuclear team, you will help set direction, drive forward the business, build senior client relationships, model our values and behaviours and coach and develop junior members of the team. You will combine nuclear sector expertise with strong consulting skills, leading client engagements and supporting the expansion of our client base across the full civil nuclear lifecycle.Key activities for the role include:Leading high-profile nuclear energy projects that enable clients and the UK to deliver a low-carbon, sustainable, and secure energy future.Collaborating within a diverse, multi-disciplinary team of experts in civil engineering, digital and data, business operations, nuclear industry, and emerging technologies such as AI.Working closely with clients at all organisational levels, leading experienced delivery teams to achieve outcomes such as improved project execution and enhanced operational performance.Shaping strategy and driving growth for our nuclear business.Leading client engagements across the full civil nuclear lifecycle.Building and owning senior client relationships, acting as a trusted advisor.Coaching and developing junior team members, modelling our values and behaviours.Contributing to business development and thought leadership initiatives.Proactively identifying and pursuing new business opportunities.Additionally, you will be expected to contribute to the business and to your own personal growth through activities in the following categories:Business Development - Utilising a combination of the organisation's broader pre-existing relationships, company relationships and your own networkInternal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering developmentLearning & Development - Continuous learning and training to support your career development and develop required skills as you progress in your career.Your profile:We'd love to meet someone with:Experience working in the civil nuclear sector; that may include working across engineering, construction, operations, commissioning, and de-commissioning experience related to nuclear projects, assets or facilities.Excellent consulting skills, meaning experience of working in a major Consulting firm, and/or in industry but with a Consulting background.Strong commercial and business understanding, with the ability to leverage own network and the organisation's broader pre-existing relationships, to larger revenues across our business.Ability to drive improvement initiatives for our clients, drawing on experiences and insights from across the full lifecycle of civil nuclear, and other applicable sectors.Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.You will bring the following key skills and behaviours:You collaborate and communicate well with others, building and maintaining strong networks and working effectively both as a leader and a colleague.You thrive in fast-paced, high-performing environments and drive excellence in project delivery, holding yourself to the highest of standards and setting an example for your team.You constantly demonstrate a proactive 'growth' mindset and actively work with leadership to pursue new and existing opportunities.You are a business and people leader.What you'll love about working here:The energy transition is a generation defining challenge. But we believe it's not just what it averts, but what it enables in our economy and society, that matters. We envision a world in which energy is clean, affordable and abundant, powering a new wave of industrial growth and social opportunity.The energy industry's transition to clean energy is a fundamental enabler for every other industry's ability to reach net-zero. The transition also provides a huge opportunity to positively impact the human side of business: deeper customer relationships, consumer perception and talent attraction.Helping energy and utilities organisations to harness the vast economic and societal potential of the energy transition and build a better future is our passion and purpose.Need to know:At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.CSR:We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.About Capgemini:Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.Make it real.
Aug 25, 2026
Full time
.At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.Your role:As part of the huge growth in demand in our Energy Transition & Utilities practice, we are seeking an experienced senior leader to join our highly talented team, working on the pursuit and delivery of major advisory, consulting and transformation services across our sector.Our clients within Energy Transition & Utilities include those within the sub-sectors of Energy Networks, Energy Retail, Energy Central Markets, Water and Nuclear.Driven by major investment in the sector and the unique position of our Capgemini Invent business, we are seeing a significant increase in demand for our services and teams. Our vast utilities experience, strong strategic and business transformation skillset, a deep understanding of digital, data and a highly collaborative approach has allowed us to build a successful track record of delivering leading edge consulting services and solutions for our clients.This role is designed to further expand and strengthen our position in this market. As a Managing Consultant or Senior Manager within our Nuclear team, you will help set direction, drive forward the business, build senior client relationships, model our values and behaviours and coach and develop junior members of the team. You will combine nuclear sector expertise with strong consulting skills, leading client engagements and supporting the expansion of our client base across the full civil nuclear lifecycle.Key activities for the role include:Leading high-profile nuclear energy projects that enable clients and the UK to deliver a low-carbon, sustainable, and secure energy future.Collaborating within a diverse, multi-disciplinary team of experts in civil engineering, digital and data, business operations, nuclear industry, and emerging technologies such as AI.Working closely with clients at all organisational levels, leading experienced delivery teams to achieve outcomes such as improved project execution and enhanced operational performance.Shaping strategy and driving growth for our nuclear business.Leading client engagements across the full civil nuclear lifecycle.Building and owning senior client relationships, acting as a trusted advisor.Coaching and developing junior team members, modelling our values and behaviours.Contributing to business development and thought leadership initiatives.Proactively identifying and pursuing new business opportunities.Additionally, you will be expected to contribute to the business and to your own personal growth through activities in the following categories:Business Development - Utilising a combination of the organisation's broader pre-existing relationships, company relationships and your own networkInternal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering developmentLearning & Development - Continuous learning and training to support your career development and develop required skills as you progress in your career.Your profile:We'd love to meet someone with:Experience working in the civil nuclear sector; that may include working across engineering, construction, operations, commissioning, and de-commissioning experience related to nuclear projects, assets or facilities.Excellent consulting skills, meaning experience of working in a major Consulting firm, and/or in industry but with a Consulting background.Strong commercial and business understanding, with the ability to leverage own network and the organisation's broader pre-existing relationships, to larger revenues across our business.Ability to drive improvement initiatives for our clients, drawing on experiences and insights from across the full lifecycle of civil nuclear, and other applicable sectors.Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.You will bring the following key skills and behaviours:You collaborate and communicate well with others, building and maintaining strong networks and working effectively both as a leader and a colleague.You thrive in fast-paced, high-performing environments and drive excellence in project delivery, holding yourself to the highest of standards and setting an example for your team.You constantly demonstrate a proactive 'growth' mindset and actively work with leadership to pursue new and existing opportunities.You are a business and people leader.What you'll love about working here:The energy transition is a generation defining challenge. But we believe it's not just what it averts, but what it enables in our economy and society, that matters. We envision a world in which energy is clean, affordable and abundant, powering a new wave of industrial growth and social opportunity.The energy industry's transition to clean energy is a fundamental enabler for every other industry's ability to reach net-zero. The transition also provides a huge opportunity to positively impact the human side of business: deeper customer relationships, consumer perception and talent attraction.Helping energy and utilities organisations to harness the vast economic and societal potential of the energy transition and build a better future is our passion and purpose.Need to know:At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.CSR:We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.About Capgemini:Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.Make it real.
Pertemps Thames Water
Rickmansworth, Hertfordshire
We are looking for an Outfall Investigation Technician to join Thames Water on a permanent basis. The Outfall Investigation Technician role is to identify and trace pollution in the affected catchments, narrow down areas and sub-catchments to street and property levels using lift and look tracing, caging, CCTV and sampling. You will then carry out property surveys at domestic and commercial properties to check connections using dye and CCTV and identify misconnections or other pollution sources. You will then complete a survey sheet detailing the issue for the customer to rectify. The role will also require follow-up visits to check rectifications, assist customers in finding solutions, and diagnose pollution at outfalls. It may also support network regions with reactive tracing, where required and STW catchment investigations. Technicians may also need to install missing surface water rodding eye caps in private drains, which requires confined space entry and light civils work. For successful candidates, interviews will be arranged week commencing 7th September 2026. What you'll be doing as an Outfall Investigation Technician Working with the Project Advisor on various catchments and projects to resolve PSWOs. Pollution diagnosis. Pollution tracing and narrowing down using CCTV, lift and looks, caging, and ammonia probe. Carrying out property surveys and testing connections. Identify misconnections and draw up survey sheets. Check misconnection rectifications. Advising customers. Installing missing rodding eye caps in private surface water drains. Chapter 8 NRSWA short during highway set-ups. Location: Field-based with a flexible location within the Thames Water Operating Area, ideally Beckton STW, Mogden STW, Maple Lodge STW, Hogsmill STW. Hours and Working Pattern: 38 hours a week, Monday-Friday. Other: A Van, PPE and Tools will be provided. What you should bring to the role To thrive in this role, the essential criteria you'll need is: Full driving licence. Competent at using the appropriate IT systems. Excellent organisation skills - recording accurate notes on the system. Confident communicator and able to manage difficult situations calmly. Manage your own workload and projects - day-to-day and weekly. Not colour blind. Additional skills and experiences would be great to have/bring: Some knowledge of drainage and sewerage systems is desirable. Ideally, experience of using GIS and O365 software. What's in it for you? Competitive salary up to £33,000 per annum. Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays) Generous Pension Scheme through AON. Performance-related pay plan directly linked to company performance measures and targets Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Aug 25, 2026
Full time
We are looking for an Outfall Investigation Technician to join Thames Water on a permanent basis. The Outfall Investigation Technician role is to identify and trace pollution in the affected catchments, narrow down areas and sub-catchments to street and property levels using lift and look tracing, caging, CCTV and sampling. You will then carry out property surveys at domestic and commercial properties to check connections using dye and CCTV and identify misconnections or other pollution sources. You will then complete a survey sheet detailing the issue for the customer to rectify. The role will also require follow-up visits to check rectifications, assist customers in finding solutions, and diagnose pollution at outfalls. It may also support network regions with reactive tracing, where required and STW catchment investigations. Technicians may also need to install missing surface water rodding eye caps in private drains, which requires confined space entry and light civils work. For successful candidates, interviews will be arranged week commencing 7th September 2026. What you'll be doing as an Outfall Investigation Technician Working with the Project Advisor on various catchments and projects to resolve PSWOs. Pollution diagnosis. Pollution tracing and narrowing down using CCTV, lift and looks, caging, and ammonia probe. Carrying out property surveys and testing connections. Identify misconnections and draw up survey sheets. Check misconnection rectifications. Advising customers. Installing missing rodding eye caps in private surface water drains. Chapter 8 NRSWA short during highway set-ups. Location: Field-based with a flexible location within the Thames Water Operating Area, ideally Beckton STW, Mogden STW, Maple Lodge STW, Hogsmill STW. Hours and Working Pattern: 38 hours a week, Monday-Friday. Other: A Van, PPE and Tools will be provided. What you should bring to the role To thrive in this role, the essential criteria you'll need is: Full driving licence. Competent at using the appropriate IT systems. Excellent organisation skills - recording accurate notes on the system. Confident communicator and able to manage difficult situations calmly. Manage your own workload and projects - day-to-day and weekly. Not colour blind. Additional skills and experiences would be great to have/bring: Some knowledge of drainage and sewerage systems is desirable. Ideally, experience of using GIS and O365 software. What's in it for you? Competitive salary up to £33,000 per annum. Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays) Generous Pension Scheme through AON. Performance-related pay plan directly linked to company performance measures and targets Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Jonathan Lee Recruitment Ltd
Wellington, Shropshire
Are you an experienced Customer Service Team Leader, Customer Service Supervisor or Team Leader who enjoys coaching people, improving performance and delivering excellent customer service? We are looking for a Customer Service Team Leader to join a growing and vibrant team in Telford. This is a hands on leadership role where you will lead from the front, support your team and help drive customer service, performance and business growth. You will be responsible for managing day to day team performance, setting targets, monitoring KPIs, coaching and mentoring team members and ensuring high standards are consistently maintained. What will you be doing? As Customer Service Team Leader, you will take responsibility for the performance and development of your team, making sure everyone has the support, training and direction they need to succeed. Your responsibilities will include: Managing and motivating a customer service team of 2 to achieve individual and team targets Conducting regular KPI reviews and performance meetings Monitoring daily performance and providing constructive feedback Coaching and mentoring team members to improve performance Supporting training and development across the team Setting clear expectations and performance objectives Monitoring productivity, call volumes and team activity Identifying opportunities to improve processes and customer service Managing workloads and prioritising tasks across the team Supporting colleagues with customer queries and more complex situations Dealing with performance and people related issues professionally Working closely with senior management to report on team performance Identifying potential business improvements and supporting change What are we looking for? We are looking for an experienced Customer Service Team Leader or Supervisor with a proven track record of managing people, delivering excellent customer service and achieving targets. You will ideally have experience within customer service, sales, account management, contact centre, financial services or another target driven environment. You will also have: Proven team leadership or people management experience Experience managing KPIs and performance targets Strong coaching, mentoring and motivation skills A confident and professional communication style Excellent customer service skills The ability to provide constructive feedback Strong organisational and time management skills The ability to make effective decisions under pressure A proactive approach to identifying improvements Experience managing workloads and prioritising team activity The confidence to influence and motivate others Strong attention to detail and a high level of professionalism A positive and supportive approach to leadership Experience working within a regulated or compliance focused environment would be beneficial. What is on offer? £28,000 salary Bonus Monday to Friday working hours - 37.5hrs per week Paid for industry qualification after probation Full time office based position in Telford Vibrant and supportive team environment Opportunity to develop and progress your leadership career Hands on management, coaching and mentoring responsibilities Opportunity to make a real impact on team performance If you are an experienced Customer Service Team Leader, Customer Service Supervisor, Contact Centre Team Leader, Customer Service Manager or Senior Customer Service Advisor who enjoys developing people and delivering results, we would love to hear from you. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Aug 25, 2026
Full time
Are you an experienced Customer Service Team Leader, Customer Service Supervisor or Team Leader who enjoys coaching people, improving performance and delivering excellent customer service? We are looking for a Customer Service Team Leader to join a growing and vibrant team in Telford. This is a hands on leadership role where you will lead from the front, support your team and help drive customer service, performance and business growth. You will be responsible for managing day to day team performance, setting targets, monitoring KPIs, coaching and mentoring team members and ensuring high standards are consistently maintained. What will you be doing? As Customer Service Team Leader, you will take responsibility for the performance and development of your team, making sure everyone has the support, training and direction they need to succeed. Your responsibilities will include: Managing and motivating a customer service team of 2 to achieve individual and team targets Conducting regular KPI reviews and performance meetings Monitoring daily performance and providing constructive feedback Coaching and mentoring team members to improve performance Supporting training and development across the team Setting clear expectations and performance objectives Monitoring productivity, call volumes and team activity Identifying opportunities to improve processes and customer service Managing workloads and prioritising tasks across the team Supporting colleagues with customer queries and more complex situations Dealing with performance and people related issues professionally Working closely with senior management to report on team performance Identifying potential business improvements and supporting change What are we looking for? We are looking for an experienced Customer Service Team Leader or Supervisor with a proven track record of managing people, delivering excellent customer service and achieving targets. You will ideally have experience within customer service, sales, account management, contact centre, financial services or another target driven environment. You will also have: Proven team leadership or people management experience Experience managing KPIs and performance targets Strong coaching, mentoring and motivation skills A confident and professional communication style Excellent customer service skills The ability to provide constructive feedback Strong organisational and time management skills The ability to make effective decisions under pressure A proactive approach to identifying improvements Experience managing workloads and prioritising team activity The confidence to influence and motivate others Strong attention to detail and a high level of professionalism A positive and supportive approach to leadership Experience working within a regulated or compliance focused environment would be beneficial. What is on offer? £28,000 salary Bonus Monday to Friday working hours - 37.5hrs per week Paid for industry qualification after probation Full time office based position in Telford Vibrant and supportive team environment Opportunity to develop and progress your leadership career Hands on management, coaching and mentoring responsibilities Opportunity to make a real impact on team performance If you are an experienced Customer Service Team Leader, Customer Service Supervisor, Contact Centre Team Leader, Customer Service Manager or Senior Customer Service Advisor who enjoys developing people and delivering results, we would love to hear from you. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Online Education Services (OES) is a purpose-driven organisation dedicated to transforming the lives of learners by expanding access to high-quality online education. We work in close partnership with universities and leading education providers across Australia and the United Kingdom, supporting the development of innovative, student-centred online programmes that make a genuine difference. As a proud member of the SEEK Group, we benefit from the expertise and global reach of a world-renowned digital leader - while maintaining the collaborative, people-first culture that makes OES a great place to work. Our vision is bold: to become the world's most impactful enabler of education. We're well on our way, and we'd love you to be part of that journey. The Role This is an opportunity to make a meaningful difference to students at the moments when the right support can have the greatest impact. As a Student Coach, you will help students feel confident, connected and capable throughout their learning journey - from accepting their offer and enrolling, through to progressing in their studies, completing their programme and preparing for what comes next. Through proactive outreach, thoughtful coaching conversations and practical guidance, you will help students overcome barriers, stay focused on their goals and get the most from their education. This is much more than a reactive support role. You will have the opportunity to build trusted relationships with students through one-to-one coaching, virtual meetings, webinars and small-group workshops. Whether a student needs encouragement to take the next step in their enrolment, support to prepare for an assessment, help rebuilding confidence after an interruption to study, or clarity about their future career direction, you will be there to help them move forward. You will play an important part in shaping the student experience across the full lifecycle. Your insight will help identify where students may be disengaging or facing challenges, allowing OES and its university partners to provide the right support at the right time. You will also work closely with Student Success, Academic Quality, Funding and partner university teams to make sure students receive joined-up, practical and compassionate support. For the right person, this role offers genuine variety, purpose and development. You will strengthen your coaching expertise, gain experience across student engagement, retention, academic confidence and employability, and see the direct results of the support you provide. The work you do will help students remain engaged, achieve their goals and access the life-changing opportunities that education can bring. You will report to the Academic Quality Manager and will be trusted to manage your own outreach caseload, follow through on actions and make a measurable difference to student outcomes. If you are an empathetic, proactive and organised person who enjoys helping others build confidence and succeed, this could be an exceptionally rewarding role. What Success Looks Like Within your first year, you will have built trusted and positive relationships with students across your caseload. Students will feel better informed, more confident and more connected to their studies because of the support you have provided. You will make a measurable contribution to improved enrolment completion, student engagement, assessment submission, retention and progression outcomes. Students who may otherwise have disengaged will be identified early and supported with practical, tailored interventions that help them return to study and move forward. Over time, you will become a valued source of insight into the student experience. Your feedback will help OES and its university partners understand what students need, where barriers arise and how support can be improved. You will also work closely with colleagues across Student Support, Academic Quality and Careers teams to ensure students receive the right help at the right time. Essential Skills and Experience We are looking for someone with experience in student support, coaching, mentoring or engagement roles. Experience in higher education would be an advantage, but we are equally interested in people with the right coaching mindset and a genuine commitment to student success. You will be confident communicating with people from a wide range of backgrounds and able to build rapport through phone-based, virtual and written interactions. You will also bring: Experience in student support, coaching, mentoring or engagement roles Strong interpersonal, motivational and coaching skills Confidence delivering one-to-one phone-based and virtual coaching sessions The ability to build rapport, inspire confidence and help students identify practical next steps An empathetic, proactive and resilient approach to supporting students through challenges Strong organisational skills, with the ability to manage a caseload and complete follow up actions reliably The ability to recognise when a student may need more specialist academic, welfare, funding or careers support, and to elevate or signpost appropriately An understanding of employability, career progression or student development principles, which would be desirable Experience using CRM systems; Salesforce experience would be an advantage A highly motivated, student-centred approach and a commitment to delivering excellent support Key Responsibilities Proactive Student Engagement Deliver planned, proactive outreach to students at key points across their learning journey, including offer acceptance, enrolment, pre commencement, early study, assessment periods, re enrolment, progression and graduation Contact students by phone, SMS, email and virtual meetings to provide personalised coaching and support Identify and engage students showing early signs of disengagement or non participation Manage your own outreach caseload and ensure all agreed follow up actions are completed Record student engagement activity accurately and promptly in Salesforce Enrolment Support and Conversion Coaching Provide proactive coaching to students who have accepted an offer but have not yet completed enrolment Help students understand enrolment requirements and work through barriers that may be preventing them from progressing Work closely with Student Success Advisors to identify and support students at risk of non enrolment Contribute to enrolment conversion and onboarding engagement targets Assessment Readiness and Academic Confidence Provide targeted support ahead of key assessment periods, including reminders, milestone check ins, study planning and time management coaching Deliver one to one coaching for students at risk of non submission or disengagement Help students build academic confidence, resilience and effective online study habits Deliver webinars and workshops on topics such as online study skills, assessment preparation, academic integrity and returning to study after interruption Escalate academic or welfare concerns to the appropriate teams where required Retention and Progression Support Monitor engagement indicators and intervene proactively when students may be at risk of withdrawal or failure Create structured, practical intervention plans to support at risk students Help students returning from a Leave of Absence to re engage successfully with their studies Work collaboratively with Academic Quality, Student Support and Funding teams to coordinate holistic support Contribute to retention and progression campaigns designed to improve student outcomes Careers Awareness and Student Development Help students connect their studies to longer term career aspirations and professional goals Provide coaching conversations that support goal setting, confidence building, career planning and personal development Promote relevant university careers services, employability resources and professional development opportunities Support final stage students as they prepare for graduation and their next steps Signpost students to relevant internal or external careers support services where appropriate Performance and Continuous Improvement Work towards agreed KPIs, including retention and progression targets, assessment submission rates, enrolment conversion, student engagement, satisfaction and career readiness indicators Monitor the effectiveness of your interventions and demonstrate measurable impact across your caseload Contribute to reporting on coaching activity, student feedback and outcomes Share student insight with colleagues to support continuous improvement in the student experience Global organisation focused on growth, with lots of opportunities for our employees Engaging and vibrant organisational culture 35 hour working week within a flexible working environment OES values driven recruitment principles Career life fit, with a strong health and wellbeing focus 25 days of annual leave plus bank holidays Purchased leave scheme A strategy built on respect, honesty and diversity Continuous improvement through challenging and meaningful work Study assistance and leave for eligible employees A high growth industry with strong partner and shareholder backing A genuine focus on student success . click apply for full job details
Aug 25, 2026
Full time
Online Education Services (OES) is a purpose-driven organisation dedicated to transforming the lives of learners by expanding access to high-quality online education. We work in close partnership with universities and leading education providers across Australia and the United Kingdom, supporting the development of innovative, student-centred online programmes that make a genuine difference. As a proud member of the SEEK Group, we benefit from the expertise and global reach of a world-renowned digital leader - while maintaining the collaborative, people-first culture that makes OES a great place to work. Our vision is bold: to become the world's most impactful enabler of education. We're well on our way, and we'd love you to be part of that journey. The Role This is an opportunity to make a meaningful difference to students at the moments when the right support can have the greatest impact. As a Student Coach, you will help students feel confident, connected and capable throughout their learning journey - from accepting their offer and enrolling, through to progressing in their studies, completing their programme and preparing for what comes next. Through proactive outreach, thoughtful coaching conversations and practical guidance, you will help students overcome barriers, stay focused on their goals and get the most from their education. This is much more than a reactive support role. You will have the opportunity to build trusted relationships with students through one-to-one coaching, virtual meetings, webinars and small-group workshops. Whether a student needs encouragement to take the next step in their enrolment, support to prepare for an assessment, help rebuilding confidence after an interruption to study, or clarity about their future career direction, you will be there to help them move forward. You will play an important part in shaping the student experience across the full lifecycle. Your insight will help identify where students may be disengaging or facing challenges, allowing OES and its university partners to provide the right support at the right time. You will also work closely with Student Success, Academic Quality, Funding and partner university teams to make sure students receive joined-up, practical and compassionate support. For the right person, this role offers genuine variety, purpose and development. You will strengthen your coaching expertise, gain experience across student engagement, retention, academic confidence and employability, and see the direct results of the support you provide. The work you do will help students remain engaged, achieve their goals and access the life-changing opportunities that education can bring. You will report to the Academic Quality Manager and will be trusted to manage your own outreach caseload, follow through on actions and make a measurable difference to student outcomes. If you are an empathetic, proactive and organised person who enjoys helping others build confidence and succeed, this could be an exceptionally rewarding role. What Success Looks Like Within your first year, you will have built trusted and positive relationships with students across your caseload. Students will feel better informed, more confident and more connected to their studies because of the support you have provided. You will make a measurable contribution to improved enrolment completion, student engagement, assessment submission, retention and progression outcomes. Students who may otherwise have disengaged will be identified early and supported with practical, tailored interventions that help them return to study and move forward. Over time, you will become a valued source of insight into the student experience. Your feedback will help OES and its university partners understand what students need, where barriers arise and how support can be improved. You will also work closely with colleagues across Student Support, Academic Quality and Careers teams to ensure students receive the right help at the right time. Essential Skills and Experience We are looking for someone with experience in student support, coaching, mentoring or engagement roles. Experience in higher education would be an advantage, but we are equally interested in people with the right coaching mindset and a genuine commitment to student success. You will be confident communicating with people from a wide range of backgrounds and able to build rapport through phone-based, virtual and written interactions. You will also bring: Experience in student support, coaching, mentoring or engagement roles Strong interpersonal, motivational and coaching skills Confidence delivering one-to-one phone-based and virtual coaching sessions The ability to build rapport, inspire confidence and help students identify practical next steps An empathetic, proactive and resilient approach to supporting students through challenges Strong organisational skills, with the ability to manage a caseload and complete follow up actions reliably The ability to recognise when a student may need more specialist academic, welfare, funding or careers support, and to elevate or signpost appropriately An understanding of employability, career progression or student development principles, which would be desirable Experience using CRM systems; Salesforce experience would be an advantage A highly motivated, student-centred approach and a commitment to delivering excellent support Key Responsibilities Proactive Student Engagement Deliver planned, proactive outreach to students at key points across their learning journey, including offer acceptance, enrolment, pre commencement, early study, assessment periods, re enrolment, progression and graduation Contact students by phone, SMS, email and virtual meetings to provide personalised coaching and support Identify and engage students showing early signs of disengagement or non participation Manage your own outreach caseload and ensure all agreed follow up actions are completed Record student engagement activity accurately and promptly in Salesforce Enrolment Support and Conversion Coaching Provide proactive coaching to students who have accepted an offer but have not yet completed enrolment Help students understand enrolment requirements and work through barriers that may be preventing them from progressing Work closely with Student Success Advisors to identify and support students at risk of non enrolment Contribute to enrolment conversion and onboarding engagement targets Assessment Readiness and Academic Confidence Provide targeted support ahead of key assessment periods, including reminders, milestone check ins, study planning and time management coaching Deliver one to one coaching for students at risk of non submission or disengagement Help students build academic confidence, resilience and effective online study habits Deliver webinars and workshops on topics such as online study skills, assessment preparation, academic integrity and returning to study after interruption Escalate academic or welfare concerns to the appropriate teams where required Retention and Progression Support Monitor engagement indicators and intervene proactively when students may be at risk of withdrawal or failure Create structured, practical intervention plans to support at risk students Help students returning from a Leave of Absence to re engage successfully with their studies Work collaboratively with Academic Quality, Student Support and Funding teams to coordinate holistic support Contribute to retention and progression campaigns designed to improve student outcomes Careers Awareness and Student Development Help students connect their studies to longer term career aspirations and professional goals Provide coaching conversations that support goal setting, confidence building, career planning and personal development Promote relevant university careers services, employability resources and professional development opportunities Support final stage students as they prepare for graduation and their next steps Signpost students to relevant internal or external careers support services where appropriate Performance and Continuous Improvement Work towards agreed KPIs, including retention and progression targets, assessment submission rates, enrolment conversion, student engagement, satisfaction and career readiness indicators Monitor the effectiveness of your interventions and demonstrate measurable impact across your caseload Contribute to reporting on coaching activity, student feedback and outcomes Share student insight with colleagues to support continuous improvement in the student experience Global organisation focused on growth, with lots of opportunities for our employees Engaging and vibrant organisational culture 35 hour working week within a flexible working environment OES values driven recruitment principles Career life fit, with a strong health and wellbeing focus 25 days of annual leave plus bank holidays Purchased leave scheme A strategy built on respect, honesty and diversity Continuous improvement through challenging and meaningful work Study assistance and leave for eligible employees A high growth industry with strong partner and shareholder backing A genuine focus on student success . click apply for full job details
An excellent opportunity has arisen for a SHE Advisor to join our Property Services team, covering Stafford, Stoke, and the North West. The role supports a diverse range of projects, including new build, refurbishment, fit-out, engineering services, and maintenance. The successful candidate will be responsible for implementing, monitoring, and providing expert advice on Safety, Health and Environm click apply for full job details
Aug 25, 2026
Full time
An excellent opportunity has arisen for a SHE Advisor to join our Property Services team, covering Stafford, Stoke, and the North West. The role supports a diverse range of projects, including new build, refurbishment, fit-out, engineering services, and maintenance. The successful candidate will be responsible for implementing, monitoring, and providing expert advice on Safety, Health and Environm click apply for full job details
This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply. General Information The national salary range is £42,914 - £46,182 London salary range is £49,325- £53,081 Your salary will be dependent on your base location Working Pattern Full Time Vacancy Approach Cross Government Location Birmingham, Leeds, London, Manchester Region Greater Manchester, London, West Midlands, Yorkshire and the Humber Closing Date 11-Sep-2026 Post Type Permanent SEO Number of jobs available 1 Reserve List 12 Months Job ID 21345 Descriptions & requirements Role To contribute to the delivery of a specialist judicial welfare and casework service that supports the Lady Chief Justice and Senior President of Tribunals in fulfilling their statutory responsibilities for the welfare and conduct of the judiciary, as set out in the Constitutional Reform Act 2005. In addition to HR casework and the management of litigation cases, the role also includes project work to support the delivery of the wellbeing action plan which supports the objectives within the Judicial Health and Wellbeing Strategy. The role supports actions within the Judicial Office Business Plan 2026 - 2027. Main Activities and Responsibilities - Job Description You will report to the head of welfare and casework and work closely with three other senior HR casework managers (SEO) and two HR welfare and casework support managers (HEO). You will provide ongoing support to the Lady Chief Justice and Senior President of Tribunals in respect of their statutory responsibilities for the welfare and support of judicial office holders. You will do this by building and maintaining strong and effective working relationships with leadership judges, Private Offices and secretariats/chamber presidents' offices and HMCTS/MoJ. You will demonstrate excellent communication skills with an ability to engage with senior members of the judiciary. You will apply your HR expertise to offer a professional HR service, advising, supporting and guiding on matters to resolve complex HR issues and long-term sickness absence cases. You will share your expertise building trust with leadership and presiding judges. You will manage a caseload of complex cases and be a source of professional HR expertise with insight into the complex statutory frameworks for judicial office holders against the backdrop of Employment Law. You will provide timely advice and support to leadership judges to enable them to effectively discharge their pastoral responsibilities, and you will act with sensitivity and preserve confidentiality when supporting judicial office holders who are seeking welfare support and access to health and welfare services. You will also manage Judicial HR litigation cases. These cases often contain a high degree of ambiguity and complexity due the fact that appellants are appointed to their role and are not employees. In carrying out this work you will work closely with government solicitors, GLD, relaying instruction on cases. You will manage these cases from start through to conclusion seeking the views of the senior judiciary as required and providing regular updates to the head of welfare and case work. You will manage cases through the Judicial Policy on Incapacity due to Long Term Sickness Absence, ensuring each case is handled with sensitivity. Work will include preparing clear and well-evidenced submissions for the nominated judge, including accurate chronologies with listed evidence, advising the senior judiciary on the case to support fair, robust and timely decision-making. You will manage and monitor the Occupational Health and Judicial Assistance Programme, including participating in meetings with external providers to discuss the services with the aim of getting the best service provision for the judiciary. You will work closely with a team of HR advisors (HRAs) and senior HR Business Partners (HRBPs) to provide a seamless HR service to all judicial office holders. You will undertake project work to support the delivery of the wellbeing action plan including creating new guidance, supporting the delivery of wellbeing services, leading on new areas of work and generally raising the profile of the wellbeing offer including presenting on the topic at judicial conferences and Judicial College events. This work also includes the occasional preparation of papers for the Judicial HR Committee. You will work closely with the Judicial HR, strategy and policy team to support updates to existing judicial HR policies including drafting and/or reviewing policy documents and obtaining feedback from key stakeholders, JO colleagues, HMCTS, and the Judiciary on amendments to policy. You will need to be organised and efficient, updating and maintaining the HR casework activity log using a data base system on Microsoft Lists ensuring you keep an accurate record of activity on your cases. You will also contribute to producing accurate statistical data. Management of Resources There is no direct line management associated with this role, although the post holder will be expected to project manage, coach and/or support any of the 2 HEOs on the team. A CIPD qualification/membership is preferred but not essential if the candidate can demonstrate the essential experience below. HR experience, having spent time in either an HR casework, HR policy or HRBP/HRRA role. Excellent communication skills with an ability to draft advice and correspondence to a high standard. Some knowledge of Employment Law. Excellent interpersonal and stakeholder management skills; a skilled influencer with strong customer relationship skills and the ability to confidently handle difficult conversations. Ability to manage a varied workload and re-prioritise to meet competing demands. Ability to engage with senior colleagues effectively at SCS or equivalent level. Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks . click apply for full job details
Aug 25, 2026
Full time
This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply. General Information The national salary range is £42,914 - £46,182 London salary range is £49,325- £53,081 Your salary will be dependent on your base location Working Pattern Full Time Vacancy Approach Cross Government Location Birmingham, Leeds, London, Manchester Region Greater Manchester, London, West Midlands, Yorkshire and the Humber Closing Date 11-Sep-2026 Post Type Permanent SEO Number of jobs available 1 Reserve List 12 Months Job ID 21345 Descriptions & requirements Role To contribute to the delivery of a specialist judicial welfare and casework service that supports the Lady Chief Justice and Senior President of Tribunals in fulfilling their statutory responsibilities for the welfare and conduct of the judiciary, as set out in the Constitutional Reform Act 2005. In addition to HR casework and the management of litigation cases, the role also includes project work to support the delivery of the wellbeing action plan which supports the objectives within the Judicial Health and Wellbeing Strategy. The role supports actions within the Judicial Office Business Plan 2026 - 2027. Main Activities and Responsibilities - Job Description You will report to the head of welfare and casework and work closely with three other senior HR casework managers (SEO) and two HR welfare and casework support managers (HEO). You will provide ongoing support to the Lady Chief Justice and Senior President of Tribunals in respect of their statutory responsibilities for the welfare and support of judicial office holders. You will do this by building and maintaining strong and effective working relationships with leadership judges, Private Offices and secretariats/chamber presidents' offices and HMCTS/MoJ. You will demonstrate excellent communication skills with an ability to engage with senior members of the judiciary. You will apply your HR expertise to offer a professional HR service, advising, supporting and guiding on matters to resolve complex HR issues and long-term sickness absence cases. You will share your expertise building trust with leadership and presiding judges. You will manage a caseload of complex cases and be a source of professional HR expertise with insight into the complex statutory frameworks for judicial office holders against the backdrop of Employment Law. You will provide timely advice and support to leadership judges to enable them to effectively discharge their pastoral responsibilities, and you will act with sensitivity and preserve confidentiality when supporting judicial office holders who are seeking welfare support and access to health and welfare services. You will also manage Judicial HR litigation cases. These cases often contain a high degree of ambiguity and complexity due the fact that appellants are appointed to their role and are not employees. In carrying out this work you will work closely with government solicitors, GLD, relaying instruction on cases. You will manage these cases from start through to conclusion seeking the views of the senior judiciary as required and providing regular updates to the head of welfare and case work. You will manage cases through the Judicial Policy on Incapacity due to Long Term Sickness Absence, ensuring each case is handled with sensitivity. Work will include preparing clear and well-evidenced submissions for the nominated judge, including accurate chronologies with listed evidence, advising the senior judiciary on the case to support fair, robust and timely decision-making. You will manage and monitor the Occupational Health and Judicial Assistance Programme, including participating in meetings with external providers to discuss the services with the aim of getting the best service provision for the judiciary. You will work closely with a team of HR advisors (HRAs) and senior HR Business Partners (HRBPs) to provide a seamless HR service to all judicial office holders. You will undertake project work to support the delivery of the wellbeing action plan including creating new guidance, supporting the delivery of wellbeing services, leading on new areas of work and generally raising the profile of the wellbeing offer including presenting on the topic at judicial conferences and Judicial College events. This work also includes the occasional preparation of papers for the Judicial HR Committee. You will work closely with the Judicial HR, strategy and policy team to support updates to existing judicial HR policies including drafting and/or reviewing policy documents and obtaining feedback from key stakeholders, JO colleagues, HMCTS, and the Judiciary on amendments to policy. You will need to be organised and efficient, updating and maintaining the HR casework activity log using a data base system on Microsoft Lists ensuring you keep an accurate record of activity on your cases. You will also contribute to producing accurate statistical data. Management of Resources There is no direct line management associated with this role, although the post holder will be expected to project manage, coach and/or support any of the 2 HEOs on the team. A CIPD qualification/membership is preferred but not essential if the candidate can demonstrate the essential experience below. HR experience, having spent time in either an HR casework, HR policy or HRBP/HRRA role. Excellent communication skills with an ability to draft advice and correspondence to a high standard. Some knowledge of Employment Law. Excellent interpersonal and stakeholder management skills; a skilled influencer with strong customer relationship skills and the ability to confidently handle difficult conversations. Ability to manage a varied workload and re-prioritise to meet competing demands. Ability to engage with senior colleagues effectively at SCS or equivalent level. Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks . click apply for full job details
