About the role Are you a problem-solver who can proactively identify improvements? Are you organised and detail focused, able to manage competing priorities and work with business users at various levels? We are looking for a Junior Salesforce Administrator to support the ongoing configuration, maintenance and improvement of our Salesforce platform. This role is suited to someone with solid Salesforce administration experience who can manage day-to-day platform requests, support users, configure changes and contribute to continuous improvement. The successful candidate will be confident working with stakeholders, understanding business needs and delivering safe, well-tested Salesforce changes. This is not an entry-level role. We are looking for someone who can work independently on standard administration tasks and contribute to larger change initiatives with guidance from Architects and senior members of the team. You'll be getting involved with a range of tasks and responsibilities, including; Managing Salesforce configuration changes, including fields, page layouts, record types, permissions, flows and validation rules Supporting users with Salesforce queries, issues and requests Maintaining user access, roles, profiles, permission sets, public groups and queues Building and maintaining reports, dashboards and list views Supporting data quality activities, including duplicate management, data updates and data clean-up Working with business stakeholders to understand requirements and propose appropriate Salesforce solutions Supporting testing of Salesforce changes, including preparation of test scenarios and validation of outcomes Assisting with release activities, change control and deployment preparation Documenting configuration changes, support processes and user guidance Monitoring platform usage and identifying opportunities for improvement Working closely with Developers, Architects and Business Analysts on project delivery About you At Cooper Parry, we're in it together . All we ask of our people is that they play all in . You'll continuously strive to keep learning - whether you're a trainee or a Partner - and you'll be brave , stepping out of your comfort zone to tackle new challenges. Above all, be nice . A simple notion, but an irreplaceable part of what makes CP, CP. In addition to those core values, as a Junior Salesforce Administrator you should also have; Handled 'business as usual (BAU)' Salesforce administration activities Strong understanding of Salesforce configuration and administration Experience managing users, permissions, roles, profiles and permission sets Experience building and maintaining Salesforce Flows Good understanding of Salesforce data model, objects, fields and relationships Ability to create reports and dashboards for business users Good understanding of data quality, imports, exports and bulk updates Experience supporting users and resolving Salesforce issues Familiarity with change management and deployment processes Able to gather requirements and convert them into practical Salesforce configuration Proven ability to take ownership of issues through to resolution Understanding of the importance of governance, documentation and controlled change. It would also be handy (but not essential) to have; Salesforce Administrator certification Platform App Builder certification Experience with Sales Cloud, Service Cloud, Experience Cloud or Financial Services Cloud Experience with Certinia, Data Loader, DevOps tooling or sandbox management Awareness of integrations and how Salesforce connects with other business systems About us We've been dubbed 'the rebels of accountancy'. We're straight-talking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, client-focused service - free from unnecessary red tape. Check out our recent achievements: Best Companies' No.1 Accountancy Firm & No.30 Best Large Company to Work For in the UK Became B Corp Certified in 2023 and we're still the UK's largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow Achieved 5 awards at the Inspiring Workplace Awards in 2025: winner in the Large Business category and best in class for inspiring People & Culture, Wellbeing, Inclusion and Employee Experience What's in it for you? Our people are the beating heart of our culture. We know that if you love working here, and you're given the trust and autonomy to work in a way that best suits you, you'll produce amazing results. That's why we offer things like: A flexible approach to work - balancing working from home, in office or with clients A generous holiday entitlement An enhanced parental leave policy An enhanced pension scheme No dress code - just "wear something!" A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health Volunteering opportunities to work closer with local communities and charities Cooper Parry social/sports clubs Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we'll work with you to ensure you have everything you need to develop your skills and achieve your best. Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process. For the attention of agencies - unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team.
Sep 23, 2026
Full time
About the role Are you a problem-solver who can proactively identify improvements? Are you organised and detail focused, able to manage competing priorities and work with business users at various levels? We are looking for a Junior Salesforce Administrator to support the ongoing configuration, maintenance and improvement of our Salesforce platform. This role is suited to someone with solid Salesforce administration experience who can manage day-to-day platform requests, support users, configure changes and contribute to continuous improvement. The successful candidate will be confident working with stakeholders, understanding business needs and delivering safe, well-tested Salesforce changes. This is not an entry-level role. We are looking for someone who can work independently on standard administration tasks and contribute to larger change initiatives with guidance from Architects and senior members of the team. You'll be getting involved with a range of tasks and responsibilities, including; Managing Salesforce configuration changes, including fields, page layouts, record types, permissions, flows and validation rules Supporting users with Salesforce queries, issues and requests Maintaining user access, roles, profiles, permission sets, public groups and queues Building and maintaining reports, dashboards and list views Supporting data quality activities, including duplicate management, data updates and data clean-up Working with business stakeholders to understand requirements and propose appropriate Salesforce solutions Supporting testing of Salesforce changes, including preparation of test scenarios and validation of outcomes Assisting with release activities, change control and deployment preparation Documenting configuration changes, support processes and user guidance Monitoring platform usage and identifying opportunities for improvement Working closely with Developers, Architects and Business Analysts on project delivery About you At Cooper Parry, we're in it together . All we ask of our people is that they play all in . You'll continuously strive to keep learning - whether you're a trainee or a Partner - and you'll be brave , stepping out of your comfort zone to tackle new challenges. Above all, be nice . A simple notion, but an irreplaceable part of what makes CP, CP. In addition to those core values, as a Junior Salesforce Administrator you should also have; Handled 'business as usual (BAU)' Salesforce administration activities Strong understanding of Salesforce configuration and administration Experience managing users, permissions, roles, profiles and permission sets Experience building and maintaining Salesforce Flows Good understanding of Salesforce data model, objects, fields and relationships Ability to create reports and dashboards for business users Good understanding of data quality, imports, exports and bulk updates Experience supporting users and resolving Salesforce issues Familiarity with change management and deployment processes Able to gather requirements and convert them into practical Salesforce configuration Proven ability to take ownership of issues through to resolution Understanding of the importance of governance, documentation and controlled change. It would also be handy (but not essential) to have; Salesforce Administrator certification Platform App Builder certification Experience with Sales Cloud, Service Cloud, Experience Cloud or Financial Services Cloud Experience with Certinia, Data Loader, DevOps tooling or sandbox management Awareness of integrations and how Salesforce connects with other business systems About us We've been dubbed 'the rebels of accountancy'. We're straight-talking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, client-focused service - free from unnecessary red tape. Check out our recent achievements: Best Companies' No.1 Accountancy Firm & No.30 Best Large Company to Work For in the UK Became B Corp Certified in 2023 and we're still the UK's largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow Achieved 5 awards at the Inspiring Workplace Awards in 2025: winner in the Large Business category and best in class for inspiring People & Culture, Wellbeing, Inclusion and Employee Experience What's in it for you? Our people are the beating heart of our culture. We know that if you love working here, and you're given the trust and autonomy to work in a way that best suits you, you'll produce amazing results. That's why we offer things like: A flexible approach to work - balancing working from home, in office or with clients A generous holiday entitlement An enhanced parental leave policy An enhanced pension scheme No dress code - just "wear something!" A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health Volunteering opportunities to work closer with local communities and charities Cooper Parry social/sports clubs Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we'll work with you to ensure you have everything you need to develop your skills and achieve your best. Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process. For the attention of agencies - unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Sep 23, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
This is an opportunity to shape and build the Commercial Finance function within one of the UK's fastest-growing regional law firms. Flint Bishop has ambitious growth plans, a strong track record of success, and a leadership team committed to investing in the people, systems and insight required to support the next stage of its journey. As Head of Commercial Finance, you will play a pivotal role in helping the firm scale successfully while maintaining a strong focus on profitability, performance and financial discipline. This is far more than a traditional reporting role. We are looking for an outstanding commercial finance leader who can transform financial information into meaningful insight, influence decision-making, and help drive business performance across the firm. You will be responsible for creating confidence in a single version of the truth, ensuring that leaders have access to timely, accurate and trusted information, while translating complex financial data into practical actions that non-financial audiences can understand and act upon. Reporting directly to the CFO, you will lead and develop the Commercial Finance team and help shape its future direction. The function is still in its relative infancy, creating a unique opportunity for the successful candidate to build capability, establish best practice, improve processes, and create a team that becomes a trusted and influential partner to leaders across the business. You will work closely with the CEO, CFO, Heads of Department and other senior stakeholders, providing challenge, insight and commercial support across a broad range of strategic priorities, including financial planning, forecasting, investment decisions, acquisitions, profitability improvement and long-term growth. We are looking for someone who enjoys building as much as managing. Someone who can combine strong analytical capability with commercial judgement, communicate confidently with stakeholders at every level of the organisation, and inspire a team to evolve from producers of reports into strategic advisors and influencers of business performance. For the right individual, this represents an opportunity to join a growing business at an exciting stage of its development, build a high-performing function, and play a central role in shaping the future success of the firm. Reporting to: Chief Financial Officer Management of: Two Business Partners, one FP&A Analyst Location: Derby Head Office with travel to other offices as required Contract: Full-time, permanent. Monday to Friday, 9.15am 5.30pm, with a one-hour unpaid lunch break. Key Responsibilities Team leadership and functional delivery Lead, manage and develop the Commercial Finance team, setting clear objectives, standards and accountabilities. Allocate work across the team, balance planned priorities with urgent requests and protect capacity for high-value analysis. Create an effective operating rhythm for reporting, forecasting, departmental reviews, action tracking and follow-up. Cultivate the Commercial Finance team s technical and commercial capabilities. Develop succession plans required for the long-term success of the function, ensuring individuals are supported to grow and the team can scale with the firm s ambitions. Planning, forecasting and performance management Own and lead the annual budget, periodic forecast and longer-term financial planning processes. Identify risks and opportunities and provide the CFO with a consolidated firm-wide view. Own the monthly financial performance cycle, ensuring results are understood, actions are agreed and delivery is followed through. Maintain clear visibility of performance against budget, forecast, strategic priorities and agreed improvement plans. Set clear timetables, assumptions and quality standards for planning activities, coordinating and constructively challenging submissions from Business Partners and operational leaders Commercial Insight & Business Partnering Act as the senior point of contact for firm-wide commercial finance matters and lead complex, sensitive or cross-firm assignments. Ensure the team provides practical challenge and insight to the business, focusing on decisions and actions rather than report production. Analyse the drivers of revenue, profitability, pricing, utilisation, recovery, resourcing, matter economics and cost performance. Lead or oversee commercial modelling, scenario analysis, investment appraisal, tenders, pricing decisions and business cases. Identify opportunities for sustainable growth, margin improvement and cost efficiency, and track whether agreed benefits are delivered. Reporting, data and systems Own the content, quality and relevance of firmwide financial reporting Ensure reporting is timely, accurate, consistent and tailored to the decisions each audience needs to make. Lead the development of dashboards, reporting tools and forward-focused planning models to improve decision-making across the firm Set data definitions and quality expectations for Commercial Finance outputs, working with the wider Finance, IT and data teams to resolve issues. Drive automation and simplification so that team capacity moves progressively from manual production towards analysis and business partnering. Strategic and growth support Support the CFO and CEO on strategic decisions, investment, acquisitions, integrations, lateral partner hires and long-term growth. Provide financial leadership on cross-functional projects and ensure that proposals include robust assumptions, sensitivities, benefits and delivery measures. Translate strategy into financial plans, performance measures and actions that can be monitored through the management cycle. Maintain strong financial discipline while working pragmatically in a fast-moving and entrepreneurial environment. Process, Governance and Technology Continuously review Commercial Finance processes, identifying opportunities to simplify, standardise, automate and improve the quality of outputs across the team. Actively identify, evaluate and champion opportunities to leverage technology, data and automation to improve decision-making, reporting quality and operational efficiency. Develop robust business cases for investment in systems, tools and technology enhancements, demonstrating clear benefits, costs, risks and expected return on investment. Reduce key person dependencies, ensuring critical activities are documented, knowledge is shared, and appropriate cross-training and cover arrangements are in place across the team. Maintain visibility of operational, delivery and capability risks within the function, ensuring proportionate mitigating actions are owned and implemented Establish a culture of continuous improvement, encouraging innovation, challenging existing ways of working and promoting accountability for delivering sustainable improvements. Skills, Knowledge and Expertise You will: Be a qualified accountant (CIMA, ACA or ACCA) with substantial post-qualification experience in Commercial Finance, FP&A or a closely related discipline. Be a credible people leader with experience of setting standards, developing capability and managing delivery through others while remaining hands-on when required. Have a strong track record of budgeting, forecasting, management reporting, commercial modelling and performance improvement. Be able to turn complex financial and operational information into clear insight, recommendations and action. Be confident and constructive senior stakeholder management, with the judgement to challenge, influence and escalate appropriately. Have commercial understanding of a people-led or professional-services environment; legal-sector experience is desirable but not essential. Have advanced Excel and financial modelling capability, with practical experience of dashboards, reporting tools and process automation. Be adaptable, pragmatic and resilient, able to create clarity and maintain control in a fast-paced and changing organisation. Disclosure will be required in the event that a position is offered. Financial checks will be required in the event that a position is offered. Benefits What we offer? Competitive salary Bonus potential Career development opportunities 25 days holiday plus bank holidays Options to buy & sell 1 week s holiday 1 week s holiday carry over Extra day off for your birthday Staff card discount scheme for local shops Social days and evenings on the firm Staff discounts on legal services Positive Work Environment : Be part of a supportive team that values collaboration and teamwork.
Sep 23, 2026
Full time
This is an opportunity to shape and build the Commercial Finance function within one of the UK's fastest-growing regional law firms. Flint Bishop has ambitious growth plans, a strong track record of success, and a leadership team committed to investing in the people, systems and insight required to support the next stage of its journey. As Head of Commercial Finance, you will play a pivotal role in helping the firm scale successfully while maintaining a strong focus on profitability, performance and financial discipline. This is far more than a traditional reporting role. We are looking for an outstanding commercial finance leader who can transform financial information into meaningful insight, influence decision-making, and help drive business performance across the firm. You will be responsible for creating confidence in a single version of the truth, ensuring that leaders have access to timely, accurate and trusted information, while translating complex financial data into practical actions that non-financial audiences can understand and act upon. Reporting directly to the CFO, you will lead and develop the Commercial Finance team and help shape its future direction. The function is still in its relative infancy, creating a unique opportunity for the successful candidate to build capability, establish best practice, improve processes, and create a team that becomes a trusted and influential partner to leaders across the business. You will work closely with the CEO, CFO, Heads of Department and other senior stakeholders, providing challenge, insight and commercial support across a broad range of strategic priorities, including financial planning, forecasting, investment decisions, acquisitions, profitability improvement and long-term growth. We are looking for someone who enjoys building as much as managing. Someone who can combine strong analytical capability with commercial judgement, communicate confidently with stakeholders at every level of the organisation, and inspire a team to evolve from producers of reports into strategic advisors and influencers of business performance. For the right individual, this represents an opportunity to join a growing business at an exciting stage of its development, build a high-performing function, and play a central role in shaping the future success of the firm. Reporting to: Chief Financial Officer Management of: Two Business Partners, one FP&A Analyst Location: Derby Head Office with travel to other offices as required Contract: Full-time, permanent. Monday to Friday, 9.15am 5.30pm, with a one-hour unpaid lunch break. Key Responsibilities Team leadership and functional delivery Lead, manage and develop the Commercial Finance team, setting clear objectives, standards and accountabilities. Allocate work across the team, balance planned priorities with urgent requests and protect capacity for high-value analysis. Create an effective operating rhythm for reporting, forecasting, departmental reviews, action tracking and follow-up. Cultivate the Commercial Finance team s technical and commercial capabilities. Develop succession plans required for the long-term success of the function, ensuring individuals are supported to grow and the team can scale with the firm s ambitions. Planning, forecasting and performance management Own and lead the annual budget, periodic forecast and longer-term financial planning processes. Identify risks and opportunities and provide the CFO with a consolidated firm-wide view. Own the monthly financial performance cycle, ensuring results are understood, actions are agreed and delivery is followed through. Maintain clear visibility of performance against budget, forecast, strategic priorities and agreed improvement plans. Set clear timetables, assumptions and quality standards for planning activities, coordinating and constructively challenging submissions from Business Partners and operational leaders Commercial Insight & Business Partnering Act as the senior point of contact for firm-wide commercial finance matters and lead complex, sensitive or cross-firm assignments. Ensure the team provides practical challenge and insight to the business, focusing on decisions and actions rather than report production. Analyse the drivers of revenue, profitability, pricing, utilisation, recovery, resourcing, matter economics and cost performance. Lead or oversee commercial modelling, scenario analysis, investment appraisal, tenders, pricing decisions and business cases. Identify opportunities for sustainable growth, margin improvement and cost efficiency, and track whether agreed benefits are delivered. Reporting, data and systems Own the content, quality and relevance of firmwide financial reporting Ensure reporting is timely, accurate, consistent and tailored to the decisions each audience needs to make. Lead the development of dashboards, reporting tools and forward-focused planning models to improve decision-making across the firm Set data definitions and quality expectations for Commercial Finance outputs, working with the wider Finance, IT and data teams to resolve issues. Drive automation and simplification so that team capacity moves progressively from manual production towards analysis and business partnering. Strategic and growth support Support the CFO and CEO on strategic decisions, investment, acquisitions, integrations, lateral partner hires and long-term growth. Provide financial leadership on cross-functional projects and ensure that proposals include robust assumptions, sensitivities, benefits and delivery measures. Translate strategy into financial plans, performance measures and actions that can be monitored through the management cycle. Maintain strong financial discipline while working pragmatically in a fast-moving and entrepreneurial environment. Process, Governance and Technology Continuously review Commercial Finance processes, identifying opportunities to simplify, standardise, automate and improve the quality of outputs across the team. Actively identify, evaluate and champion opportunities to leverage technology, data and automation to improve decision-making, reporting quality and operational efficiency. Develop robust business cases for investment in systems, tools and technology enhancements, demonstrating clear benefits, costs, risks and expected return on investment. Reduce key person dependencies, ensuring critical activities are documented, knowledge is shared, and appropriate cross-training and cover arrangements are in place across the team. Maintain visibility of operational, delivery and capability risks within the function, ensuring proportionate mitigating actions are owned and implemented Establish a culture of continuous improvement, encouraging innovation, challenging existing ways of working and promoting accountability for delivering sustainable improvements. Skills, Knowledge and Expertise You will: Be a qualified accountant (CIMA, ACA or ACCA) with substantial post-qualification experience in Commercial Finance, FP&A or a closely related discipline. Be a credible people leader with experience of setting standards, developing capability and managing delivery through others while remaining hands-on when required. Have a strong track record of budgeting, forecasting, management reporting, commercial modelling and performance improvement. Be able to turn complex financial and operational information into clear insight, recommendations and action. Be confident and constructive senior stakeholder management, with the judgement to challenge, influence and escalate appropriately. Have commercial understanding of a people-led or professional-services environment; legal-sector experience is desirable but not essential. Have advanced Excel and financial modelling capability, with practical experience of dashboards, reporting tools and process automation. Be adaptable, pragmatic and resilient, able to create clarity and maintain control in a fast-paced and changing organisation. Disclosure will be required in the event that a position is offered. Financial checks will be required in the event that a position is offered. Benefits What we offer? Competitive salary Bonus potential Career development opportunities 25 days holiday plus bank holidays Options to buy & sell 1 week s holiday 1 week s holiday carry over Extra day off for your birthday Staff card discount scheme for local shops Social days and evenings on the firm Staff discounts on legal services Positive Work Environment : Be part of a supportive team that values collaboration and teamwork.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Sep 23, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
We have an exciting opportunity for an Analyst or Senior Analyst to join our Digital Trust team, based in A&O Shearman's Belfast Office. What you will do As part of the Digital Trust team you will be responsible for executing and overseeing key processes and maintaining core technology solutions of the identity and access management (IAM) function. IAM involves identity management, identity governance and administration, privileged access, non-human identity (NHI) management and conditional access at A&O Shearman. You will work with other digital trust team members to ensure the security, compliance, and efficiency of access management processes and controls. IAM (including PAM) tooling and platform management Monitor IAM technology solution(s) for performance and security. Provide appropriate reports and dashboards for senior stakeholders. Resolve issues relating to the IAM technology solution(s). Lead on problem resolution. Complete requests and provide support to the end users across the IAM services. Onboard new accounts to the privileged access solution and enforce controls. Develop and deliver training materials and presentations on identity and access management best practices. IAM processes and controls Contribute to the development, maintenance, and improvement of end-to-end IAM controls, access policies, process flows, procedural documentation, and operational playbooks. Implement and perform access certification campaigns in accordance with IAM policies. Proactively evolve Access and Entitlement Management through ongoing reviews, risk analysist and operational excellence. Perform changes required to support the delivery of the organizational Identity Lifecycle Management process. Ensure access is maintained according to principles of least privilege and Zero Trust Network Access. Monitor privileged access activity and investigate suspicious behaviour. Actively improve PAM procedures, establish repeatable patterns, communicate with other teams for collaborative problem resolution and improvement to the security of all critical platforms. Monitor and validate ongoing compliance with IAM security requirements. IAM request fulfilment supporting to the wider IT business function. Champion identity and access management across the organisation and drive an evolved culture of risk awareness and mitigation. Provide training and support to end users of IAM. What you will have Experience in IT and information security, with knowledge of Identity & Access Management (IAM). Understanding of IAM technologies and practices, including identity governance, privileged access, authentication, and conditional access. Experience with Microsoft identity platforms such as Active Directory and Entra ID. Knowledge of security protocols, authentication methods, and authorisation frameworks. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and collaboration skills. A proactive mindset and passion for staying at the forefront of cybersecurity and identity management. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Sep 23, 2026
Full time
We have an exciting opportunity for an Analyst or Senior Analyst to join our Digital Trust team, based in A&O Shearman's Belfast Office. What you will do As part of the Digital Trust team you will be responsible for executing and overseeing key processes and maintaining core technology solutions of the identity and access management (IAM) function. IAM involves identity management, identity governance and administration, privileged access, non-human identity (NHI) management and conditional access at A&O Shearman. You will work with other digital trust team members to ensure the security, compliance, and efficiency of access management processes and controls. IAM (including PAM) tooling and platform management Monitor IAM technology solution(s) for performance and security. Provide appropriate reports and dashboards for senior stakeholders. Resolve issues relating to the IAM technology solution(s). Lead on problem resolution. Complete requests and provide support to the end users across the IAM services. Onboard new accounts to the privileged access solution and enforce controls. Develop and deliver training materials and presentations on identity and access management best practices. IAM processes and controls Contribute to the development, maintenance, and improvement of end-to-end IAM controls, access policies, process flows, procedural documentation, and operational playbooks. Implement and perform access certification campaigns in accordance with IAM policies. Proactively evolve Access and Entitlement Management through ongoing reviews, risk analysist and operational excellence. Perform changes required to support the delivery of the organizational Identity Lifecycle Management process. Ensure access is maintained according to principles of least privilege and Zero Trust Network Access. Monitor privileged access activity and investigate suspicious behaviour. Actively improve PAM procedures, establish repeatable patterns, communicate with other teams for collaborative problem resolution and improvement to the security of all critical platforms. Monitor and validate ongoing compliance with IAM security requirements. IAM request fulfilment supporting to the wider IT business function. Champion identity and access management across the organisation and drive an evolved culture of risk awareness and mitigation. Provide training and support to end users of IAM. What you will have Experience in IT and information security, with knowledge of Identity & Access Management (IAM). Understanding of IAM technologies and practices, including identity governance, privileged access, authentication, and conditional access. Experience with Microsoft identity platforms such as Active Directory and Entra ID. Knowledge of security protocols, authentication methods, and authorisation frameworks. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and collaboration skills. A proactive mindset and passion for staying at the forefront of cybersecurity and identity management. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
We have an exciting opportunity for an Analyst or Senior Analyst to join our Digital Trust team, based in A&O Shearman's Belfast Office. What you will do As part of the Digital Trust team you will be responsible for executing and overseeing key processes and maintaining core technology solutions of the identity and access management (IAM) function. IAM involves identity management, identity governance and administration, privileged access, non-human identity (NHI) management and conditional access at A&O Shearman. You will work with other digital trust team members to ensure the security, compliance, and efficiency of access management processes and controls. IAM (including PAM) tooling and platform management Monitor IAM technology solution(s) for performance and security. Provide appropriate reports and dashboards for senior stakeholders. Resolve issues relating to the IAM technology solution(s). Lead on problem resolution. Complete requests and provide support to the end users across the IAM services. Onboard new accounts to the privileged access solution and enforce controls. Develop and deliver training materials and presentations on identity and access management best practices. IAM processes and controls Contribute to the development, maintenance, and improvement of end-to-end IAM controls, access policies, process flows, procedural documentation, and operational playbooks. Implement and perform access certification campaigns in accordance with IAM policies. Proactively evolve Access and Entitlement Management through ongoing reviews, risk analysist and operational excellence. Perform changes required to support the delivery of the organizational Identity Lifecycle Management process. Ensure access is maintained according to principles of least privilege and Zero Trust Network Access. Monitor privileged access activity and investigate suspicious behaviour. Actively improve PAM procedures, establish repeatable patterns, communicate with other teams for collaborative problem resolution and improvement to the security of all critical platforms. Monitor and validate ongoing compliance with IAM security requirements. IAM request fulfilment supporting to the wider IT business function. Champion identity and access management across the organisation and drive an evolved culture of risk awareness and mitigation. Provide training and support to end users of IAM. What you will have Experience in IT and information security, with knowledge of Identity & Access Management (IAM). Understanding of IAM technologies and practices, including identity governance, privileged access, authentication, and conditional access. Experience with Microsoft identity platforms such as Active Directory and Entra ID. Knowledge of security protocols, authentication methods, and authorisation frameworks. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and collaboration skills. A proactive mindset and passion for staying at the forefront of cybersecurity and identity management. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Sep 23, 2026
Full time
We have an exciting opportunity for an Analyst or Senior Analyst to join our Digital Trust team, based in A&O Shearman's Belfast Office. What you will do As part of the Digital Trust team you will be responsible for executing and overseeing key processes and maintaining core technology solutions of the identity and access management (IAM) function. IAM involves identity management, identity governance and administration, privileged access, non-human identity (NHI) management and conditional access at A&O Shearman. You will work with other digital trust team members to ensure the security, compliance, and efficiency of access management processes and controls. IAM (including PAM) tooling and platform management Monitor IAM technology solution(s) for performance and security. Provide appropriate reports and dashboards for senior stakeholders. Resolve issues relating to the IAM technology solution(s). Lead on problem resolution. Complete requests and provide support to the end users across the IAM services. Onboard new accounts to the privileged access solution and enforce controls. Develop and deliver training materials and presentations on identity and access management best practices. IAM processes and controls Contribute to the development, maintenance, and improvement of end-to-end IAM controls, access policies, process flows, procedural documentation, and operational playbooks. Implement and perform access certification campaigns in accordance with IAM policies. Proactively evolve Access and Entitlement Management through ongoing reviews, risk analysist and operational excellence. Perform changes required to support the delivery of the organizational Identity Lifecycle Management process. Ensure access is maintained according to principles of least privilege and Zero Trust Network Access. Monitor privileged access activity and investigate suspicious behaviour. Actively improve PAM procedures, establish repeatable patterns, communicate with other teams for collaborative problem resolution and improvement to the security of all critical platforms. Monitor and validate ongoing compliance with IAM security requirements. IAM request fulfilment supporting to the wider IT business function. Champion identity and access management across the organisation and drive an evolved culture of risk awareness and mitigation. Provide training and support to end users of IAM. What you will have Experience in IT and information security, with knowledge of Identity & Access Management (IAM). Understanding of IAM technologies and practices, including identity governance, privileged access, authentication, and conditional access. Experience with Microsoft identity platforms such as Active Directory and Entra ID. Knowledge of security protocols, authentication methods, and authorisation frameworks. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and collaboration skills. A proactive mindset and passion for staying at the forefront of cybersecurity and identity management. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
We have an exciting opportunity for an Analyst or Senior Analyst to join our Digital Trust team, based in A&O Shearman's Belfast Office. What you will do As part of the Digital Trust team you will be responsible for executing and overseeing key processes and maintaining core technology solutions of the identity and access management (IAM) function. IAM involves identity management, identity governance and administration, privileged access, non-human identity (NHI) management and conditional access at A&O Shearman. You will work with other digital trust team members to ensure the security, compliance, and efficiency of access management processes and controls. IAM (including PAM) tooling and platform management Monitor IAM technology solution(s) for performance and security. Provide appropriate reports and dashboards for senior stakeholders. Resolve issues relating to the IAM technology solution(s). Lead on problem resolution. Complete requests and provide support to the end users across the IAM services. Onboard new accounts to the privileged access solution and enforce controls. Develop and deliver training materials and presentations on identity and access management best practices. IAM processes and controls Contribute to the development, maintenance, and improvement of end-to-end IAM controls, access policies, process flows, procedural documentation, and operational playbooks. Implement and perform access certification campaigns in accordance with IAM policies. Proactively evolve Access and Entitlement Management through ongoing reviews, risk analysist and operational excellence. Perform changes required to support the delivery of the organizational Identity Lifecycle Management process. Ensure access is maintained according to principles of least privilege and Zero Trust Network Access. Monitor privileged access activity and investigate suspicious behaviour. Actively improve PAM procedures, establish repeatable patterns, communicate with other teams for collaborative problem resolution and improvement to the security of all critical platforms. Monitor and validate ongoing compliance with IAM security requirements. IAM request fulfilment supporting to the wider IT business function. Champion identity and access management across the organisation and drive an evolved culture of risk awareness and mitigation. Provide training and support to end users of IAM. What you will have Experience in IT and information security, with knowledge of Identity & Access Management (IAM). Understanding of IAM technologies and practices, including identity governance, privileged access, authentication, and conditional access. Experience with Microsoft identity platforms such as Active Directory and Entra ID. Knowledge of security protocols, authentication methods, and authorisation frameworks. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and collaboration skills. A proactive mindset and passion for staying at the forefront of cybersecurity and identity management. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Sep 23, 2026
Full time
We have an exciting opportunity for an Analyst or Senior Analyst to join our Digital Trust team, based in A&O Shearman's Belfast Office. What you will do As part of the Digital Trust team you will be responsible for executing and overseeing key processes and maintaining core technology solutions of the identity and access management (IAM) function. IAM involves identity management, identity governance and administration, privileged access, non-human identity (NHI) management and conditional access at A&O Shearman. You will work with other digital trust team members to ensure the security, compliance, and efficiency of access management processes and controls. IAM (including PAM) tooling and platform management Monitor IAM technology solution(s) for performance and security. Provide appropriate reports and dashboards for senior stakeholders. Resolve issues relating to the IAM technology solution(s). Lead on problem resolution. Complete requests and provide support to the end users across the IAM services. Onboard new accounts to the privileged access solution and enforce controls. Develop and deliver training materials and presentations on identity and access management best practices. IAM processes and controls Contribute to the development, maintenance, and improvement of end-to-end IAM controls, access policies, process flows, procedural documentation, and operational playbooks. Implement and perform access certification campaigns in accordance with IAM policies. Proactively evolve Access and Entitlement Management through ongoing reviews, risk analysist and operational excellence. Perform changes required to support the delivery of the organizational Identity Lifecycle Management process. Ensure access is maintained according to principles of least privilege and Zero Trust Network Access. Monitor privileged access activity and investigate suspicious behaviour. Actively improve PAM procedures, establish repeatable patterns, communicate with other teams for collaborative problem resolution and improvement to the security of all critical platforms. Monitor and validate ongoing compliance with IAM security requirements. IAM request fulfilment supporting to the wider IT business function. Champion identity and access management across the organisation and drive an evolved culture of risk awareness and mitigation. Provide training and support to end users of IAM. What you will have Experience in IT and information security, with knowledge of Identity & Access Management (IAM). Understanding of IAM technologies and practices, including identity governance, privileged access, authentication, and conditional access. Experience with Microsoft identity platforms such as Active Directory and Entra ID. Knowledge of security protocols, authentication methods, and authorisation frameworks. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and collaboration skills. A proactive mindset and passion for staying at the forefront of cybersecurity and identity management. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Sep 23, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Sep 23, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
We have an exciting opportunity for an Analyst or Senior Analyst to join our Digital Trust team, based in A&O Shearman's Belfast Office. What you will do As part of the Digital Trust team you will be responsible for executing and overseeing key processes and maintaining core technology solutions of the identity and access management (IAM) function. IAM involves identity management, identity governance and administration, privileged access, non-human identity (NHI) management and conditional access at A&O Shearman. You will work with other digital trust team members to ensure the security, compliance, and efficiency of access management processes and controls. IAM (including PAM) tooling and platform management Monitor IAM technology solution(s) for performance and security. Provide appropriate reports and dashboards for senior stakeholders. Resolve issues relating to the IAM technology solution(s). Lead on problem resolution. Complete requests and provide support to the end users across the IAM services. Onboard new accounts to the privileged access solution and enforce controls. Develop and deliver training materials and presentations on identity and access management best practices. IAM processes and controls Contribute to the development, maintenance, and improvement of end-to-end IAM controls, access policies, process flows, procedural documentation, and operational playbooks. Implement and perform access certification campaigns in accordance with IAM policies. Proactively evolve Access and Entitlement Management through ongoing reviews, risk analysist and operational excellence. Perform changes required to support the delivery of the organizational Identity Lifecycle Management process. Ensure access is maintained according to principles of least privilege and Zero Trust Network Access. Monitor privileged access activity and investigate suspicious behaviour. Actively improve PAM procedures, establish repeatable patterns, communicate with other teams for collaborative problem resolution and improvement to the security of all critical platforms. Monitor and validate ongoing compliance with IAM security requirements. IAM request fulfilment supporting to the wider IT business function. Champion identity and access management across the organisation and drive an evolved culture of risk awareness and mitigation. Provide training and support to end users of IAM. What you will have Experience in IT and information security, with knowledge of Identity & Access Management (IAM). Understanding of IAM technologies and practices, including identity governance, privileged access, authentication, and conditional access. Experience with Microsoft identity platforms such as Active Directory and Entra ID. Knowledge of security protocols, authentication methods, and authorisation frameworks. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and collaboration skills. A proactive mindset and passion for staying at the forefront of cybersecurity and identity management. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Sep 23, 2026
Full time
We have an exciting opportunity for an Analyst or Senior Analyst to join our Digital Trust team, based in A&O Shearman's Belfast Office. What you will do As part of the Digital Trust team you will be responsible for executing and overseeing key processes and maintaining core technology solutions of the identity and access management (IAM) function. IAM involves identity management, identity governance and administration, privileged access, non-human identity (NHI) management and conditional access at A&O Shearman. You will work with other digital trust team members to ensure the security, compliance, and efficiency of access management processes and controls. IAM (including PAM) tooling and platform management Monitor IAM technology solution(s) for performance and security. Provide appropriate reports and dashboards for senior stakeholders. Resolve issues relating to the IAM technology solution(s). Lead on problem resolution. Complete requests and provide support to the end users across the IAM services. Onboard new accounts to the privileged access solution and enforce controls. Develop and deliver training materials and presentations on identity and access management best practices. IAM processes and controls Contribute to the development, maintenance, and improvement of end-to-end IAM controls, access policies, process flows, procedural documentation, and operational playbooks. Implement and perform access certification campaigns in accordance with IAM policies. Proactively evolve Access and Entitlement Management through ongoing reviews, risk analysist and operational excellence. Perform changes required to support the delivery of the organizational Identity Lifecycle Management process. Ensure access is maintained according to principles of least privilege and Zero Trust Network Access. Monitor privileged access activity and investigate suspicious behaviour. Actively improve PAM procedures, establish repeatable patterns, communicate with other teams for collaborative problem resolution and improvement to the security of all critical platforms. Monitor and validate ongoing compliance with IAM security requirements. IAM request fulfilment supporting to the wider IT business function. Champion identity and access management across the organisation and drive an evolved culture of risk awareness and mitigation. Provide training and support to end users of IAM. What you will have Experience in IT and information security, with knowledge of Identity & Access Management (IAM). Understanding of IAM technologies and practices, including identity governance, privileged access, authentication, and conditional access. Experience with Microsoft identity platforms such as Active Directory and Entra ID. Knowledge of security protocols, authentication methods, and authorisation frameworks. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and collaboration skills. A proactive mindset and passion for staying at the forefront of cybersecurity and identity management. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Sep 23, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Harper May is working with a PE-backed retail group operating across fashion and lifestyle. The business has grown through acquisition over the past two years and now operates 40+ stores alongside a strengthened digital channel. The finance function is expanding to support tighter commercial oversight and integration planning. The business is now seeking a Finance Analyst to build capability in performance reporting and planning. The Role Reporting to the Finance Manager, you will own daily financial analysis and reporting across store operations and online sales. This role sits at the heart of commercial decision-making in a business moving fast. You'll be qualified or part-qualified and ready to deepen your retail finance experience in a structured, growing environment. Prepare weekly and monthly management accounts with clear variance commentary Track sales, cost of sales, and profitability by store and channel Build and maintain financial models to support budget and reforecast cycles Review cash flow, working capital, and liquidity on a rolling basis Support the finance team with balance sheet reconciliations and period-end close Identify and escalate material variances and control issues Liaise with store managers and commercial teams to explain financial performance What we are looking for ACA, ACCA, or CIMA qualified or part-qualified At least two years' finance experience in retail or multi-site operations Confident with Excel, including pivot tables, VLOOKUP, and financial modelling Sound grasp of gross margin, cost allocation, and inventory accounting Able to explain numbers clearly to non-finance colleagues without jargon Self-sufficient, accurate, and comfortable under regular reporting deadlines
Sep 23, 2026
Full time
Harper May is working with a PE-backed retail group operating across fashion and lifestyle. The business has grown through acquisition over the past two years and now operates 40+ stores alongside a strengthened digital channel. The finance function is expanding to support tighter commercial oversight and integration planning. The business is now seeking a Finance Analyst to build capability in performance reporting and planning. The Role Reporting to the Finance Manager, you will own daily financial analysis and reporting across store operations and online sales. This role sits at the heart of commercial decision-making in a business moving fast. You'll be qualified or part-qualified and ready to deepen your retail finance experience in a structured, growing environment. Prepare weekly and monthly management accounts with clear variance commentary Track sales, cost of sales, and profitability by store and channel Build and maintain financial models to support budget and reforecast cycles Review cash flow, working capital, and liquidity on a rolling basis Support the finance team with balance sheet reconciliations and period-end close Identify and escalate material variances and control issues Liaise with store managers and commercial teams to explain financial performance What we are looking for ACA, ACCA, or CIMA qualified or part-qualified At least two years' finance experience in retail or multi-site operations Confident with Excel, including pivot tables, VLOOKUP, and financial modelling Sound grasp of gross margin, cost allocation, and inventory accounting Able to explain numbers clearly to non-finance colleagues without jargon Self-sufficient, accurate, and comfortable under regular reporting deadlines
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Sep 23, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Sep 23, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Sep 23, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Sep 23, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Commercial Finance Analyst Northampton £40,000 - £45,000 + Excellent Benefits Hays Accountancy & Finance are delighted to be partnering with a well-established and growing engineering business in Northamptonshire to recruit a Commercial Finance Analyst. This is an excellent opportunity for a commercially minded finance professional to join a successful organisation and play a key role in supporting operational and commercial decision-making. Working closely with finance, commercial and operational teams, you will provide insightful financial analysis, help drive business performance, and ensure robust financial controls are maintained across the organisation. The Role As Commercial Finance Analyst, you will: Review subcontractor payments and timesheets to ensure accuracy and compliance. Produce management reports and project finance packs to support decision-making. Analyse financial performance, identifying trends, risks and opportunities. Work closely with commercial teams to support cash collection activities. Assist with month-end processes, management accounts, VAT returns and reconciliations. Support supplier and subcontractor onboarding processes. Identify and implement process improvements to enhance efficiency and controls. Assist with external audit requirements and financial reporting. Provide wider financial support to operational departments across the business. About You ACA, ACCA or CIMA part-qualified and actively studying towards completion). At least two years' experience within a finance or commercial finance environment. Strong analytical and problem-solving skills. Advanced Excel and financial reporting capabilities. Excellent communication skills with the ability to influence non-financial stakeholders. Strong organisational skills and the ability to manage competing priorities effectively. What's on Offer? Salary of £40,000 - £45,000 depending on experience. 25 days' holiday plus bank holidays and your birthday off. Private medical insurance. Life assurance at four times the annual salary. Aegon pension scheme. One day per week home working. The opportunity to join a growing engineering business with excellent long-term career prospects. Apply Now If you're looking for a commercially focused finance role where you can genuinely add value and influence business performance, we'd love to hear from you. Apply today or contact Hays Accountancy & Finance for a confidential discussion. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 23, 2026
Full time
Commercial Finance Analyst Northampton £40,000 - £45,000 + Excellent Benefits Hays Accountancy & Finance are delighted to be partnering with a well-established and growing engineering business in Northamptonshire to recruit a Commercial Finance Analyst. This is an excellent opportunity for a commercially minded finance professional to join a successful organisation and play a key role in supporting operational and commercial decision-making. Working closely with finance, commercial and operational teams, you will provide insightful financial analysis, help drive business performance, and ensure robust financial controls are maintained across the organisation. The Role As Commercial Finance Analyst, you will: Review subcontractor payments and timesheets to ensure accuracy and compliance. Produce management reports and project finance packs to support decision-making. Analyse financial performance, identifying trends, risks and opportunities. Work closely with commercial teams to support cash collection activities. Assist with month-end processes, management accounts, VAT returns and reconciliations. Support supplier and subcontractor onboarding processes. Identify and implement process improvements to enhance efficiency and controls. Assist with external audit requirements and financial reporting. Provide wider financial support to operational departments across the business. About You ACA, ACCA or CIMA part-qualified and actively studying towards completion). At least two years' experience within a finance or commercial finance environment. Strong analytical and problem-solving skills. Advanced Excel and financial reporting capabilities. Excellent communication skills with the ability to influence non-financial stakeholders. Strong organisational skills and the ability to manage competing priorities effectively. What's on Offer? Salary of £40,000 - £45,000 depending on experience. 25 days' holiday plus bank holidays and your birthday off. Private medical insurance. Life assurance at four times the annual salary. Aegon pension scheme. One day per week home working. The opportunity to join a growing engineering business with excellent long-term career prospects. Apply Now If you're looking for a commercially focused finance role where you can genuinely add value and influence business performance, we'd love to hear from you. Apply today or contact Hays Accountancy & Finance for a confidential discussion. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Leverton Search is working with a high-quality boutique investment manager to appoint a Business Development professional to lead and grow its presence across the UK wealth and wholesale market. This is a genuinely entrepreneurial, relationship-led role for an established sales professional who can open doors, develop long-term partnerships and help shape the firm's commercial approach to a strategically important distribution channel. The position offers real ownership: this is not simply an execution role within a large, pre-defined sales structure. The successful individual will focus principally on discretionary wealth managers, particularly firms with £1bn+ of assets under management. They will build relationships with investment managers, research teams and investment committees, develop a robust prospect pipeline, and ultimately convert engagement into meaningful client mandates. You will work closely with senior management and the existing business development resource to create a more systematic, targeted and collaborative approach to UK wealth and wholesale coverage. Key responsibilities Develop and deepen senior relationships across the UK wealth and wholesale landscape Build a focused pipeline of discretionary wealth manager prospects, with particular emphasis on firms with £1bn+ AUM Engage credibly with investment managers, research analysts and investment committees Drive new-business activity from initial market mapping and outreach through to mandate conversion Help define the firm's UK wealth and wholesale strategy, including target-market segmentation, prioritisation and channel coverage Bring structure, pace and oversight to the BD process, working closely with internal colleagues on opportunity management and follow-up Partner with senior management on wider business development direction and commercial priorities Candidate profile 10+ years' experience in investment-management sales, distribution or business development A well-established and active network across UK wealth management, with the credibility and relationships to create access independently Demonstrable track record of raising assets within wealth, wholesale and/or institutional channels Experience operating at a strategic level, with the ability to shape a go-to-market approach rather than solely deliver against an existing plan Comfortable taking genuine ownership of a sales channel in a smaller, entrepreneurial firm environment Strong commercial judgement, personal gravitas and a collaborative working style Experience representing a fundamental, bottom-up investment proposition would be particularly relevant The opportunity This is an opportunity to join a collegiate boutique where senior people are close to both the investment and commercial agenda. The successful hire will have visibility, autonomy and the ability to make a material contribution to how the firm builds its UK wealth and wholesale franchise. The role is London-based and full-time. Compensation will be competitive and structured to reflect the seniority, experience and commercial impact of the individual appointed. At our company, we prioritise equity throughout the recruitment process. We are committed to ensuring fairness and equal opportunities for all applicants. If there is anything we can do to make the process more accessible to you, please let us know.
Sep 23, 2026
Full time
Leverton Search is working with a high-quality boutique investment manager to appoint a Business Development professional to lead and grow its presence across the UK wealth and wholesale market. This is a genuinely entrepreneurial, relationship-led role for an established sales professional who can open doors, develop long-term partnerships and help shape the firm's commercial approach to a strategically important distribution channel. The position offers real ownership: this is not simply an execution role within a large, pre-defined sales structure. The successful individual will focus principally on discretionary wealth managers, particularly firms with £1bn+ of assets under management. They will build relationships with investment managers, research teams and investment committees, develop a robust prospect pipeline, and ultimately convert engagement into meaningful client mandates. You will work closely with senior management and the existing business development resource to create a more systematic, targeted and collaborative approach to UK wealth and wholesale coverage. Key responsibilities Develop and deepen senior relationships across the UK wealth and wholesale landscape Build a focused pipeline of discretionary wealth manager prospects, with particular emphasis on firms with £1bn+ AUM Engage credibly with investment managers, research analysts and investment committees Drive new-business activity from initial market mapping and outreach through to mandate conversion Help define the firm's UK wealth and wholesale strategy, including target-market segmentation, prioritisation and channel coverage Bring structure, pace and oversight to the BD process, working closely with internal colleagues on opportunity management and follow-up Partner with senior management on wider business development direction and commercial priorities Candidate profile 10+ years' experience in investment-management sales, distribution or business development A well-established and active network across UK wealth management, with the credibility and relationships to create access independently Demonstrable track record of raising assets within wealth, wholesale and/or institutional channels Experience operating at a strategic level, with the ability to shape a go-to-market approach rather than solely deliver against an existing plan Comfortable taking genuine ownership of a sales channel in a smaller, entrepreneurial firm environment Strong commercial judgement, personal gravitas and a collaborative working style Experience representing a fundamental, bottom-up investment proposition would be particularly relevant The opportunity This is an opportunity to join a collegiate boutique where senior people are close to both the investment and commercial agenda. The successful hire will have visibility, autonomy and the ability to make a material contribution to how the firm builds its UK wealth and wholesale franchise. The role is London-based and full-time. Compensation will be competitive and structured to reflect the seniority, experience and commercial impact of the individual appointed. At our company, we prioritise equity throughout the recruitment process. We are committed to ensuring fairness and equal opportunities for all applicants. If there is anything we can do to make the process more accessible to you, please let us know.
Senior Pricing Analyst London Hybrid Competitive salary + bonus An exciting opportunity for a Senior Pricing Analyst to join a growing general insurance pricing function, using data and analytics to directly influence pricing strategy and commercial performance. The Company They are a digital insurance business making significant investment in pricing, data and analytics. You will join a collaborative team where your analysis will have clear commercial impact. The Role Develop and optimise segmented pricing strategies. Analyse portfolio performance and identify pricing opportunities. Build monitoring frameworks to track pricing effectiveness. Use Python, SQL, R or SAS to deliver actionable insight. Partner with Pricing, Underwriting, Product and Data teams. Your Skills & Experience Strong commercial experience in insurance pricing, modelling or quantitative analysis. Good understanding of general insurance pricing and segmentation. Experience with Python, SQL, R or SAS. Strong analytical and stakeholder communication skills. What They Offer Competitive salary and annual bonus. Hybrid working. Up to 10% matched pension. 25 days' holiday plus bank holidays. Life assurance, income protection and wellbeing benefits. Strong career development opportunities. How to Apply Apply via LinkedIn or contact me directly!
Sep 23, 2026
Full time
Senior Pricing Analyst London Hybrid Competitive salary + bonus An exciting opportunity for a Senior Pricing Analyst to join a growing general insurance pricing function, using data and analytics to directly influence pricing strategy and commercial performance. The Company They are a digital insurance business making significant investment in pricing, data and analytics. You will join a collaborative team where your analysis will have clear commercial impact. The Role Develop and optimise segmented pricing strategies. Analyse portfolio performance and identify pricing opportunities. Build monitoring frameworks to track pricing effectiveness. Use Python, SQL, R or SAS to deliver actionable insight. Partner with Pricing, Underwriting, Product and Data teams. Your Skills & Experience Strong commercial experience in insurance pricing, modelling or quantitative analysis. Good understanding of general insurance pricing and segmentation. Experience with Python, SQL, R or SAS. Strong analytical and stakeholder communication skills. What They Offer Competitive salary and annual bonus. Hybrid working. Up to 10% matched pension. 25 days' holiday plus bank holidays. Life assurance, income protection and wellbeing benefits. Strong career development opportunities. How to Apply Apply via LinkedIn or contact me directly!
RECfinancial is exclusively partnering with a growing business to recruit a proactive Finance Analyst. The role is based at an impressive head office which is a commutable distance from all areas of Leicester / Leicestershire, Nottingham, Derby and Coventry / Warwickshire. Reporting directly to the Finance Manager, you will partner with internal teams to provide critical financial insight. The role focuses on commercial analysis, including P&L management, forecasting, and trend reporting, ensuring data accuracy to support key business decisions. The role would suit a candidate currently working in an Assistant Accounts, Finance Analyst, or Management Accountant role who is looking to move away from a month-end-based role into something with a bigger focus on analysis and commercial business partnering. The client is keen to hear from a commercially-minded candidate with a passion for driving value through forecasting, budgeting, and P&L oversight. If you are analytical, confident with Excel, and thrive on translating data into actionable insights, we would love to hear from you. We welcome applications from candidates actively pursuing CIMA or ACCA qualifications, for which full study support is provided. We are equally open to considering experienced professionals who are qualified by experience. The company offers a competitive salary of up to £45,000, hybrid working, full study support, a clear progression structure, and a comprehensive benefits package.
Sep 23, 2026
Full time
RECfinancial is exclusively partnering with a growing business to recruit a proactive Finance Analyst. The role is based at an impressive head office which is a commutable distance from all areas of Leicester / Leicestershire, Nottingham, Derby and Coventry / Warwickshire. Reporting directly to the Finance Manager, you will partner with internal teams to provide critical financial insight. The role focuses on commercial analysis, including P&L management, forecasting, and trend reporting, ensuring data accuracy to support key business decisions. The role would suit a candidate currently working in an Assistant Accounts, Finance Analyst, or Management Accountant role who is looking to move away from a month-end-based role into something with a bigger focus on analysis and commercial business partnering. The client is keen to hear from a commercially-minded candidate with a passion for driving value through forecasting, budgeting, and P&L oversight. If you are analytical, confident with Excel, and thrive on translating data into actionable insights, we would love to hear from you. We welcome applications from candidates actively pursuing CIMA or ACCA qualifications, for which full study support is provided. We are equally open to considering experienced professionals who are qualified by experience. The company offers a competitive salary of up to £45,000, hybrid working, full study support, a clear progression structure, and a comprehensive benefits package.
