6 jobs found

Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Can you write/speak Dutch fluently? Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!

Junior IT Technician Tiverton, Devon About Us Founded in 1604, Blundell's is a co-educational independent school for pupils aged 3 - 18 years. Boasting excellent facilities and the best in pastoral care, we are committed to providing an outstanding learning experience for all students. Based in 100 acres of beautiful Devon countryside, Blundell's fosters a friendly and open environment where both students and staff can thrive.We are now looking for a Junior IT Technician to join us on a full-time, permanent basis. The working hours for this role are Monday to Friday, 8.30am to 5.00pm during term time and Monday to Friday, 9.00am to 5.00pm during school holidays. The role also includes one Saturday morning in four during term time, from 8.30am to 12.00pm, alongside limited on-call cover for that weekend where required. The Benefits - Salary of £25,300 per annum- 4 weeks' paid holiday (pro rata) plus bank holidays and additional "customary" days- Competitive company pension scheme- Meals when the kitchen is in operation- Branded uniform provided (as required)- Relevant internal and external training provided- Use of excellent on-site sports facilities, including an outdoor swimming pool and gym- Market-leading employee assistance programme- Cycle to work scheme- Free staff parkingThis is a fantastic opportunity for an IT enthusiast to develop a rewarding and well-supported IT career with our highly regarded school.You'll discover the perfect role in which to grow your skills and experience levels, with exposure to modern, state-of-the-art technology, plenty of support, and a varied workload.What's more, we will invest in your growth through ongoing guidance, practical experience and dedicated training opportunities designed to help you thrive.So, if you want to take the first, exciting step in your IT career within a supportive and rewarding school environment, read on and apply today! The Role As a Junior IT Technician, you will support the day-to-day operation of our IT services across both our Senior and Prep schools.Providing responsive first-line support to staff and pupils, you will troubleshoot a wide range of problems relating to devices, Microsoft 365 applications, Wi-Fi connectivity, printers and classroom technology.Working with the support of the wider IT team, you will assist with device preparation, deployment and maintenance, and contribute to projects and improvement activities that help keep our IT systems and services running smoothly.Additionally, you will:- Configure and deploy laptops, desktops, tablets and peripherals- Support updates, patching, repairs and consumable replacements- Assist with hardware setup, movements and classroom AV equipment- Support school events requiring IT and AV equipment- Maintain accurate IT asset and stock records- Identify recurring issues and suggest practical improvements About You To be considered as a Junior IT Technician, you will need:- Good working knowledge of Microsoft Windows 11 and Microsoft 365 and/or Office applications- Basic troubleshooting skills across devices, software and peripherals- Basic knowledge of PC hardware and workplace IT equipment- Good communication and interpersonal skills- The ability to explain technical information clearly to a range of users- The ability to prioritise workload and manage multiple tasks effectively- Reliability, discretion and professionalism appropriate to a school environmentIf you don't feel you meet every requirement for this position, we'd still encourage you to explore our Apprentice IT Technician opportunity.Blundell's is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening, including checks with past employers and an enhanced check with the Disclosure and Barring Service. Background checks on your online digital presence will also be carried out.The closing date for this role is Thursday 4th June 2026.Other organisations may call this role Graduate IT Support Technician, Junior First Line Support Technician, IT Support Assistant, Service Desk Assistant, IT Helpdesk Technician, Junior Support Analyst, or ICT Assistant. Webrecruit and Blundell's School are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're looking to forge a career as a Junior IT Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

IT Support Analyst Mon-Fri onsite in Debden IG10 Salary + pension scheme + health Free onsite gym & parking Offices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12 NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their company\small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk To provide IT support & preventative maintenance for all end user hardware and software To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid AD\ Azure Active Directory (Entra ID) environment following IT lifecycle processes. Manage Microsoft 365 licence assignments and group memberships Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning Assist with multi-factor authentication (MFA) enrolment and account recovery Infrastructure & Systems Ensure IT systems are running efficiently. And perform regular health checks & assessment to check hardware\software status and labelling of equipment & cables are up to date Resolve complex hardware / software problems including printing issues Experience in MS Azure PAS and SAS and Virtual server environments Perform Installations, configurations, setting up of servers, workstations and mobile devices using MS Intune To take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems Assist their Cyber security team with security policies and processes Documentation & Process Maintain accurate IT asset records and contribute to their internal IT knowledge base Document support procedures, common fixes, and configuration guides Assist with IT project tasks as directed by their Head of IT Assist with vendor selection on new products and services relating to IT systems and services Participate in out of hours remote support rota at weekends and bank holidays Skills & Experience: Essential Experience with Microsoft Intune / Endpoint Manager for device management Experience with Microsoft Teams administration and/or SharePoint Online Familiarity with IT ticketing systems (Jira Service Management or similar) Experience with Azure Active Directory / Entra ID user and group management Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Desirable Familiarity with hardware firewalls (Cisco, SonicWALL, etc) Microsoft, ITIL, CompTIA A+, Certifications desirable Azure infrastructure and Hyper-V experience Other Stuff Working within a newly refurbished dedicated office space with free onsite employee gym Access to a large breakout space with comfortable seating, pool table and arcade games Free on-site parking Central Line Train station within one-minute walk with quick access to Central London Close road links to M11/M25/A406/A12 and London Social events Pension Scheme Healthshield (health cash back scheme and counselling services) 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days) Eye Test / Glasses reimbursement scheme Various team and personal reward incentives NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. Profile 29 recruitment

Service Desk Analyst - 24/7 Shift Rota This role provides 1st line technical support to our customers, troubleshooting problems remotely (by telephone, email, or remote access) or scheduling Field Engineers to provide on-site break-fix support. Service Desk Analyst tasks and responsibilities will include: Ensuring tickets are resolved in accordance with service level agreements (SLAs) Always providing excellent customer service, striving to exceed client and business expectations Liaising with other internal departments and external partners to resolve tickets when required On occasion, assisting the Helpdesk Scheduling Assistant with scheduling Field Engineers for site visits when problems cannot be resolved remotely The above is not an exhaustive list of duties and you may be expected to perform different tasks as necessary to meet the overall business objectives of the organisation. About you We are seeking someone with experience in troubleshooting IT problems and supporting IT hardware, which includes printers, laptops, desktops, and mobile devices. This experience can be gained through previous roles or through academic study, such as a college or university course. Additionally, excellent customer service skills are required for this position. The role is fast-paced, and the ability to prioritize and manage multiple conflicting deadlines is essential. Key qualities for success in this role include strong problem-solving skills and attention to detail. Regular communication with internal and external stakeholders of all levels will be required, so excellent written and verbal communication skills are important. Job Types: Full-time, Permanent

IT Support Analyst Mon-Fri onsite in Debden IG10 Salary + pension scheme + health Free onsite gym & parking Offices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12 NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their company\small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk To provide IT support & preventative maintenance for all end user hardware and software To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid AD\ Azure Active Directory (Entra ID) environment following IT lifecycle processes. Manage Microsoft 365 licence assignments and group memberships Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning Assist with multi-factor authentication (MFA) enrolment and account recovery Infrastructure & Systems Ensure IT systems are running efficiently. And perform regular health checks & assessment to check hardware\software status and labelling of equipment & cables are up to date Resolve complex hardware / software problems including printing issues Experience in MS Azure PAS and SAS and Virtual server environments Perform Installations, configurations, setting up of servers, workstations and mobile devices using MS Intune To take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems Assist their Cyber security team with security policies and processes Documentation & Process Maintain accurate IT asset records and contribute to their internal IT knowledge base Document support procedures, common fixes, and configuration guides Assist with IT project tasks as directed by their Head of IT Assist with vendor selection on new products and services relating to IT systems and services Participate in out of hours remote support rota at weekends and bank holidays Skills & Experience: Essential Experience with Microsoft Intune / Endpoint Manager for device management Experience with Microsoft Teams administration and/or SharePoint Online Familiarity with IT ticketing systems (Jira Service Management or similar) Experience with Azure Active Directory / Entra ID user and group management Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Desirable Familiarity with hardware firewalls (Cisco, SonicWALL, etc) Microsoft, ITIL, CompTIA A+, Certifications desirable Azure infrastructure and Hyper-V experience Other Stuff Working within a newly refurbished dedicated office space with free onsite employee gym Access to a large breakout space with comfortable seating, pool table and arcade games Free on-site parking Central Line Train station within one-minute walk with quick access to Central London Close road links to M11/M25/A406/A12 and London Social events Pension Scheme Healthshield (health cash back scheme and counselling services) 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days) Eye Test / Glasses reimbursement scheme Various team and personal reward incentives NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. Profile 29 recruitment

Job Title: IT Support Assistant Location: Acton Salary: Competitive: on application, based on experience and skills Job Type: Full time permanent - This role will suit candidates looking for long-term employment About us: Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills. About the role: This position serves as an Assistant to the IT department. The main duties and specific roles include: 1st Line Office PC Hardware & Software Support Ad Hoc IT Related Project Work Candidates must be prepared to be flexible and work temporarily in other areas of the business when the need arises. About you: Candidates must have the unrestricted right to work in the UK. Training is provided for the right candidate. The following requirements are essential: A minimum of 18 months of working experience with the following requirements Any 1st and 2nd line PC support experience Microsoft Office (especially with Excel) Command/Shell scripting Experience (or an active interest) in any of the following would be ideal: Excel workbook formula optimising and/or macro debugging Script Writing (e.g. JavaScript, Python, PowerShell, etc) SQL query writing Useful skills and experience include: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly SuiteScript Microsoft SQL Server administration and query writing JavaScript Freemarker What we offer: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company. Cooking facility to prepare lunches Additional Information: Probation Period: 6 months Starting Date: Immediate Location Note: Fully office-based at our Acton office (W3 7QE) Working Hours: Monday - Friday, 8:30 - 17:30 (1 hour unpaid lunch break) Reporting to: IT manager Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; 1st Line Support, 2nd Line Support, IT Desktop Support, ICT Technician, Helpdesk Analyst, Technical Support Assistant, or Junior IT Engineer may also be considered for this role.