3rd Line Service Desk Engineer, Oxford, COR7593 Looking to join a growing IT services business where you'll have real influence, work with a broad range of technologies, and be part of a close-knit team? Do you enjoy solving complex technical problems, supporting customers directly, and getting involved in infrastructure projects? If so, this could be the perfect next step in your career. The Role As a 3rd Line Service Desk Engineer, you'll act as a senior escalation point for technical issues across a varied client base, taking ownership of complex incidents through to resolution. You'll be involved in supporting and maintaining cloud, infrastructure, networking and security technologies, while also contributing to projects including migrations, upgrades and new deployments. This is a varied role that combines technical support, project delivery and regular customer interaction, both remotely and on-site. You'll work closely with other engineers and play a key role in delivering a high standard of service to customers. The Company Our client is an established and growing Managed Service Provider delivering tailored IT support, consultancy and technology solutions to businesses across a range of sectors. They pride themselves on building long-term customer relationships, delivering excellent service and maintaining a collaborative, supportive working environment. The team is close-knit, friendly and highly technical, offering plenty of opportunities to learn new technologies, gain certifications and develop your career. What's Required? Strong experience within IT Support, Infrastructure or Managed Services Experience supporting Microsoft 365, Azure, Active Directory and Windows Server environments Good understanding of networking technologies, including switches, wireless and firewalls PowerShell scripting and automation experience Excellent troubleshooting and problem-solving skills Full UK driving licence and access to your own vehicle Any experience with Linux, Mac, cyber security tools, backup solutions, hosted telephony or MSP environments would be highly beneficial. This is an excellent opportunity for either an experienced 2nd Line Engineer ready to step up, or an established 3rd Line Engineer looking to broaden their technical exposure within a growing MSP environment. 3rd Line Service Desk Engineer, Oxford, COR Corriculo is an employment agency and employment business.
Aug 24, 2026
Full time
3rd Line Service Desk Engineer, Oxford, COR7593 Looking to join a growing IT services business where you'll have real influence, work with a broad range of technologies, and be part of a close-knit team? Do you enjoy solving complex technical problems, supporting customers directly, and getting involved in infrastructure projects? If so, this could be the perfect next step in your career. The Role As a 3rd Line Service Desk Engineer, you'll act as a senior escalation point for technical issues across a varied client base, taking ownership of complex incidents through to resolution. You'll be involved in supporting and maintaining cloud, infrastructure, networking and security technologies, while also contributing to projects including migrations, upgrades and new deployments. This is a varied role that combines technical support, project delivery and regular customer interaction, both remotely and on-site. You'll work closely with other engineers and play a key role in delivering a high standard of service to customers. The Company Our client is an established and growing Managed Service Provider delivering tailored IT support, consultancy and technology solutions to businesses across a range of sectors. They pride themselves on building long-term customer relationships, delivering excellent service and maintaining a collaborative, supportive working environment. The team is close-knit, friendly and highly technical, offering plenty of opportunities to learn new technologies, gain certifications and develop your career. What's Required? Strong experience within IT Support, Infrastructure or Managed Services Experience supporting Microsoft 365, Azure, Active Directory and Windows Server environments Good understanding of networking technologies, including switches, wireless and firewalls PowerShell scripting and automation experience Excellent troubleshooting and problem-solving skills Full UK driving licence and access to your own vehicle Any experience with Linux, Mac, cyber security tools, backup solutions, hosted telephony or MSP environments would be highly beneficial. This is an excellent opportunity for either an experienced 2nd Line Engineer ready to step up, or an established 3rd Line Engineer looking to broaden their technical exposure within a growing MSP environment. 3rd Line Service Desk Engineer, Oxford, COR Corriculo is an employment agency and employment business.
IT Build Engineer Role: Build Engineer Location: Hemel Hempstead Salary: Up to £35,000, depending on experience, plus an excellent benefits package. About Our Client Our client is a well-established technology services provider supporting organisations within the financial services sector and other highly regulated industries. They deliver enterprise-level IT support, cybersecurity, strategic consultancy and technology solutions, with a strong focus on reliability, security and exceptional customer service. As a Microsoft Solutions Partner and an organisation accredited to ISO27001 standards, they are committed to helping businesses innovate and transform through technology. Joining the team offers the opportunity to work with cutting-edge technologies, a diverse client base and a collaborative, highly skilled technical environment. The Role Our client is looking for a detail-oriented Service Desk Engineer to join their Build Team. This role is ideal for an IT professional with experience in workstation deployment, device builds and user provisioning within a fast-paced MSP or multi-client environment. Key Responsibilities Build and configure Windows devices using Microsoft Intune and Windows Autopilot. Provision and manage user accounts within Active Directory and Microsoft 365. Configure and support endpoint security, compliance policies and device management. Ensure all deployments meet internal quality standards and documented processes. Maintain accurate technical and operational documentation. Manage IT assets and ensure accurate recording of deployed equipment. Support and improve user provisioning and deployment processes to increase operational efficiency. Deliver a professional service when communicating with clients, end users and internal teams. Prioritise and manage workload effectively while meeting agreed service levels. What You'll Need to Succeed Previous experience working within an IT Managed Service Provider (MSP) or similar multi-client environment. A genuine passion for technology and continuous process improvement. The ability to work independently, manage competing priorities and meet deadlines. Excellent attention to detail and a commitment to delivering high-quality work. Strong customer service and communication skills. Required Skills & Experience Strong experience with Microsoft Intune and Windows Autopilot device deployment and management. Experience provisioning and supporting users within Microsoft 365 and Active Directory (including Microsoft Entra ID). Good understanding of Conditional Access and Multi-Factor Authentication (MFA). Previous experience working in a Service Desk, Build Engineer or IT Support role (3+ years preferred). Experience working within a Managed Service Provider (MSP) or multi-client environment. Strong troubleshooting and problem-solving skills. Ability to produce and maintain clear technical documentation. Excellent organisational skills with the ability to manage multiple tasks and priorities. A customer-focused approach with excellent communication skills. Experience working within SLA-driven environments and following standardised processes. Benefits 31 days annual leave. Gym membership. Regular social events. Cinema tickets. Ongoing training and professional development. Cycle to Work scheme. Company pension.
Aug 24, 2026
Full time
IT Build Engineer Role: Build Engineer Location: Hemel Hempstead Salary: Up to £35,000, depending on experience, plus an excellent benefits package. About Our Client Our client is a well-established technology services provider supporting organisations within the financial services sector and other highly regulated industries. They deliver enterprise-level IT support, cybersecurity, strategic consultancy and technology solutions, with a strong focus on reliability, security and exceptional customer service. As a Microsoft Solutions Partner and an organisation accredited to ISO27001 standards, they are committed to helping businesses innovate and transform through technology. Joining the team offers the opportunity to work with cutting-edge technologies, a diverse client base and a collaborative, highly skilled technical environment. The Role Our client is looking for a detail-oriented Service Desk Engineer to join their Build Team. This role is ideal for an IT professional with experience in workstation deployment, device builds and user provisioning within a fast-paced MSP or multi-client environment. Key Responsibilities Build and configure Windows devices using Microsoft Intune and Windows Autopilot. Provision and manage user accounts within Active Directory and Microsoft 365. Configure and support endpoint security, compliance policies and device management. Ensure all deployments meet internal quality standards and documented processes. Maintain accurate technical and operational documentation. Manage IT assets and ensure accurate recording of deployed equipment. Support and improve user provisioning and deployment processes to increase operational efficiency. Deliver a professional service when communicating with clients, end users and internal teams. Prioritise and manage workload effectively while meeting agreed service levels. What You'll Need to Succeed Previous experience working within an IT Managed Service Provider (MSP) or similar multi-client environment. A genuine passion for technology and continuous process improvement. The ability to work independently, manage competing priorities and meet deadlines. Excellent attention to detail and a commitment to delivering high-quality work. Strong customer service and communication skills. Required Skills & Experience Strong experience with Microsoft Intune and Windows Autopilot device deployment and management. Experience provisioning and supporting users within Microsoft 365 and Active Directory (including Microsoft Entra ID). Good understanding of Conditional Access and Multi-Factor Authentication (MFA). Previous experience working in a Service Desk, Build Engineer or IT Support role (3+ years preferred). Experience working within a Managed Service Provider (MSP) or multi-client environment. Strong troubleshooting and problem-solving skills. Ability to produce and maintain clear technical documentation. Excellent organisational skills with the ability to manage multiple tasks and priorities. A customer-focused approach with excellent communication skills. Experience working within SLA-driven environments and following standardised processes. Benefits 31 days annual leave. Gym membership. Regular social events. Cinema tickets. Ongoing training and professional development. Cycle to Work scheme. Company pension.
We are a Coventry-based IT Managed Service Provider helping businesses stay secure, productive and connected. We deliver managed IT support, cyber security, Microsoft 365 and Azure cloud services, telecoms, connectivity, web and hosting solutions. About the role: As an IT Support Apprentice, you will be one of the first points of contact for customers who need technical help. With guidance from the service desk team, you will learn how to log, investigate, troubleshoot and resolve support requests while keeping customers clearly informed. As part of a small, growing team, you will have closer access to experienced engineers and business leaders. You will receive practical mentoring, gain visibility across the business and experience a wider variety of responsibilities than may be available in a large internal IT department. Our culture is built around learning, collaboration, accountability and opportunity. We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in technology. Responsibilities: Answer incoming support calls and respond to requests received by email or through the service desk Log incidents, service requests and changes accurately in the ticketing system Keep customers updated in clear, professional and non-technical language Provide first-line support for Microsoft 365, Outlook, Teams, Windows and common business applications Assist with password resets, account creation, access changes, user onboarding and offboarding Desirable skills: Experience using Microsoft 365, Windows or Microsoft Teams Experience building, upgrading or troubleshooting computers or home networks Interest in cloud computing, networking, cyber security or telecoms Additional requirements: Ability to work full-time from our Coventry office A UK driving licence as future customer-site visits may be required A DBS check will be undertaken Genuine interest in IT, technology and helping people Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working week: Monday to Friday, 9am to 5:30pm Benefits: 20 days annual leave plus all UK bank holidays Christmas shutdown, giving you additional time to relax and recharge over the festive period (included within your annual leave entitlement) Monthly team lunches or dinners, providing the opportunity to celebrate successes and socialise with colleagues Complimentary drinks, snacks and healthy food options available in the office Access to a modern staff kitchen and breakout facilities in our new Coventry office A friendly, supportive and collaborative working environment Ongoing training, mentorship and certification opportunities Clear career progression within a growing technology business Exposure to the latest Microsoft, cloud, cyber security and telecommunications technologies Future prospects: This company is a firm advocate for apprenticeships and their talent strategy is based around home grown talent. There is permanent employment available with natural career progression to 2nd Line and beyond following successful completion of the apprenticeship. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Aug 24, 2026
Full time
We are a Coventry-based IT Managed Service Provider helping businesses stay secure, productive and connected. We deliver managed IT support, cyber security, Microsoft 365 and Azure cloud services, telecoms, connectivity, web and hosting solutions. About the role: As an IT Support Apprentice, you will be one of the first points of contact for customers who need technical help. With guidance from the service desk team, you will learn how to log, investigate, troubleshoot and resolve support requests while keeping customers clearly informed. As part of a small, growing team, you will have closer access to experienced engineers and business leaders. You will receive practical mentoring, gain visibility across the business and experience a wider variety of responsibilities than may be available in a large internal IT department. Our culture is built around learning, collaboration, accountability and opportunity. We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in technology. Responsibilities: Answer incoming support calls and respond to requests received by email or through the service desk Log incidents, service requests and changes accurately in the ticketing system Keep customers updated in clear, professional and non-technical language Provide first-line support for Microsoft 365, Outlook, Teams, Windows and common business applications Assist with password resets, account creation, access changes, user onboarding and offboarding Desirable skills: Experience using Microsoft 365, Windows or Microsoft Teams Experience building, upgrading or troubleshooting computers or home networks Interest in cloud computing, networking, cyber security or telecoms Additional requirements: Ability to work full-time from our Coventry office A UK driving licence as future customer-site visits may be required A DBS check will be undertaken Genuine interest in IT, technology and helping people Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working week: Monday to Friday, 9am to 5:30pm Benefits: 20 days annual leave plus all UK bank holidays Christmas shutdown, giving you additional time to relax and recharge over the festive period (included within your annual leave entitlement) Monthly team lunches or dinners, providing the opportunity to celebrate successes and socialise with colleagues Complimentary drinks, snacks and healthy food options available in the office Access to a modern staff kitchen and breakout facilities in our new Coventry office A friendly, supportive and collaborative working environment Ongoing training, mentorship and certification opportunities Clear career progression within a growing technology business Exposure to the latest Microsoft, cloud, cyber security and telecommunications technologies Future prospects: This company is a firm advocate for apprenticeships and their talent strategy is based around home grown talent. There is permanent employment available with natural career progression to 2nd Line and beyond following successful completion of the apprenticeship. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Service Desk Engineer - 3-month contract - Liverpool My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience. As a Service Desk Engineer, you'll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technica click apply for full job details
Aug 24, 2026
Contractor
Service Desk Engineer - 3-month contract - Liverpool My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience. As a Service Desk Engineer, you'll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technica click apply for full job details
IT Field Engineer (Entry-Level) - £100-£115 per day Full-Time, Part-Time and Contractual Roles Available Kickstart Your IT Career with Full Training Provided Are you looking to break into the IT industry but don't know where to start? We're recruiting Entry-Level IT Field Engineers to join our team, supporting customers across the UK. No previous IT experience is required as full training can be provided. All you need is enthusiasm, a willingness to learn, and a full UK driving licence. About us Cerco is an established IT training and recruitment provider based in Crewe, supporting organisations across the UK with skilled, job-ready engineers. With a strong reputation built over many years, we specialise in helping people begin and grow their careers in IT through a combination of practical training, industry insight, and real-world opportunities. We partner with a wide range of major UK businesses who depend on us to supply reliable, well-trained engineers for a variety of technical assignments. Our focus is on developing talent from the ground up, ensuring every engineer we place has the confidence, knowledge, and practical ability to succeed in the field. Whether candidates join us through the training route or come with existing experience, our aim is to provide consistent, professional support and access to a broad selection of IT engineering opportunities across the UK. About You We're looking for individuals who are: Passionate about technology with a desire to build a long-term IT career Comfortable travelling to different customer sites (own vehicle required) Practical and hands-on. DIY or similar experience is a bonus Ex-military backgrounds are highly desirable What You'll Be Doing As an IT Field Engineer, your role will be varied and hands-on, giving you exposure to a wide range of on-site technical tasks. Your responsibilities will include: Visiting customer sites to install, repair, or troubleshoot IT hardware and peripherals Setting up and configuring devices , including desktops, laptops, printers, routers, and other equipment Replacing and upgrading components such as memory, hard drives, screens, and power supplies Carrying out routine maintenance and health checks on IT equipment Following technical guides and documentation to complete tasks accurately Providing clear updates to the IT Support Desk or relevant Cerco contacts Keeping customers informed of progress, expected timelines, and issue resolutions Working independently on site , managing your time and workload effectively Completing basic reporting or job sheets after each visit Adhering to field service standards , safety requirements, and professionalism at all times Upholding Cerco's reputation on every assignment through reliable, friendly, and quality service Initial Assessment All candidates will be asked to complete an initial online assessment. This is used to understand your current technical skill level before progressing you to the next stage of the recruitment process. Training (If required) After the initial assessment, some candidates may be offered the option to complete our in-house training course, designed to prepare you for real-world field engineering tasks. The programme covers IT fundamentals and practical skills necessary for on-site hardware support. This training is optional and is only recommended for applicants who do not already meet the fundamental technical requirements for the role. Please note: the training is delivered in partnership with a third-party provider and fees may apply. This includes a DBS check (currently £62) with total costs not exceeding £95 . These fees only apply if you choose to undertake the training. Role Details Job Types: Full-Time, Part-Time Pay: £100-£115 per day Work Environment: Field-based (on the road) Benefits: On-site parking (where available) Licence Requirement: Full, clean UK driving licence (required) Enhanced DBS Chec k (required)
Aug 24, 2026
Full time
IT Field Engineer (Entry-Level) - £100-£115 per day Full-Time, Part-Time and Contractual Roles Available Kickstart Your IT Career with Full Training Provided Are you looking to break into the IT industry but don't know where to start? We're recruiting Entry-Level IT Field Engineers to join our team, supporting customers across the UK. No previous IT experience is required as full training can be provided. All you need is enthusiasm, a willingness to learn, and a full UK driving licence. About us Cerco is an established IT training and recruitment provider based in Crewe, supporting organisations across the UK with skilled, job-ready engineers. With a strong reputation built over many years, we specialise in helping people begin and grow their careers in IT through a combination of practical training, industry insight, and real-world opportunities. We partner with a wide range of major UK businesses who depend on us to supply reliable, well-trained engineers for a variety of technical assignments. Our focus is on developing talent from the ground up, ensuring every engineer we place has the confidence, knowledge, and practical ability to succeed in the field. Whether candidates join us through the training route or come with existing experience, our aim is to provide consistent, professional support and access to a broad selection of IT engineering opportunities across the UK. About You We're looking for individuals who are: Passionate about technology with a desire to build a long-term IT career Comfortable travelling to different customer sites (own vehicle required) Practical and hands-on. DIY or similar experience is a bonus Ex-military backgrounds are highly desirable What You'll Be Doing As an IT Field Engineer, your role will be varied and hands-on, giving you exposure to a wide range of on-site technical tasks. Your responsibilities will include: Visiting customer sites to install, repair, or troubleshoot IT hardware and peripherals Setting up and configuring devices , including desktops, laptops, printers, routers, and other equipment Replacing and upgrading components such as memory, hard drives, screens, and power supplies Carrying out routine maintenance and health checks on IT equipment Following technical guides and documentation to complete tasks accurately Providing clear updates to the IT Support Desk or relevant Cerco contacts Keeping customers informed of progress, expected timelines, and issue resolutions Working independently on site , managing your time and workload effectively Completing basic reporting or job sheets after each visit Adhering to field service standards , safety requirements, and professionalism at all times Upholding Cerco's reputation on every assignment through reliable, friendly, and quality service Initial Assessment All candidates will be asked to complete an initial online assessment. This is used to understand your current technical skill level before progressing you to the next stage of the recruitment process. Training (If required) After the initial assessment, some candidates may be offered the option to complete our in-house training course, designed to prepare you for real-world field engineering tasks. The programme covers IT fundamentals and practical skills necessary for on-site hardware support. This training is optional and is only recommended for applicants who do not already meet the fundamental technical requirements for the role. Please note: the training is delivered in partnership with a third-party provider and fees may apply. This includes a DBS check (currently £62) with total costs not exceeding £95 . These fees only apply if you choose to undertake the training. Role Details Job Types: Full-Time, Part-Time Pay: £100-£115 per day Work Environment: Field-based (on the road) Benefits: On-site parking (where available) Licence Requirement: Full, clean UK driving licence (required) Enhanced DBS Chec k (required)
IT Field Engineer (Entry-Level) - £100-£115 per day Full-Time, Part-Time and Contractual Roles Available Kickstart Your IT Career with Full Training Provided Are you looking to break into the IT industry but don't know where to start? We're recruiting Entry-Level IT Field Engineers to join our team, supporting customers across the UK. No previous IT experience is required as full training can be provided. All you need is enthusiasm, a willingness to learn, and a full UK driving licence. About us Cerco is an established IT training and recruitment provider based in Crewe, supporting organisations across the UK with skilled, job-ready engineers. With a strong reputation built over many years, we specialise in helping people begin and grow their careers in IT through a combination of practical training, industry insight, and real-world opportunities. We partner with a wide range of major UK businesses who depend on us to supply reliable, well-trained engineers for a variety of technical assignments. Our focus is on developing talent from the ground up, ensuring every engineer we place has the confidence, knowledge, and practical ability to succeed in the field. Whether candidates join us through the training route or come with existing experience, our aim is to provide consistent, professional support and access to a broad selection of IT engineering opportunities across the UK. About You We're looking for individuals who are: Passionate about technology with a desire to build a long-term IT career Comfortable travelling to different customer sites (own vehicle required) Practical and hands-on. DIY or similar experience is a bonus Ex-military backgrounds are highly desirable What You'll Be Doing As an IT Field Engineer, your role will be varied and hands-on, giving you exposure to a wide range of on-site technical tasks. Your responsibilities will include: Visiting customer sites to install, repair, or troubleshoot IT hardware and peripherals Setting up and configuring devices , including desktops, laptops, printers, routers, and other equipment Replacing and upgrading components such as memory, hard drives, screens, and power supplies Carrying out routine maintenance and health checks on IT equipment Following technical guides and documentation to complete tasks accurately Providing clear updates to the IT Support Desk or relevant Cerco contacts Keeping customers informed of progress, expected timelines, and issue resolutions Working independently on site , managing your time and workload effectively Completing basic reporting or job sheets after each visit Adhering to field service standards , safety requirements, and professionalism at all times Upholding Cerco's reputation on every assignment through reliable, friendly, and quality service Initial Assessment All candidates will be asked to complete an initial online assessment. This is used to understand your current technical skill level before progressing you to the next stage of the recruitment process. Training (If required) After the initial assessment, some candidates may be offered the option to complete our in-house training course, designed to prepare you for real-world field engineering tasks. The programme covers IT fundamentals and practical skills necessary for on-site hardware support. This training is optional and is only recommended for applicants who do not already meet the fundamental technical requirements for the role. Please note: the training is delivered in partnership with a third-party provider and fees may apply. This includes a DBS check (currently £62) with total costs not exceeding £95 . These fees only apply if you choose to undertake the training. Role Details Job Types: Full-Time, Part-Time Pay: £100-£115 per day Work Environment: Field-based (on the road) Benefits: On-site parking (where available) Licence Requirement: Full, clean UK driving licence (required) Enhanced DBS Chec k (required)
Aug 24, 2026
Full time
IT Field Engineer (Entry-Level) - £100-£115 per day Full-Time, Part-Time and Contractual Roles Available Kickstart Your IT Career with Full Training Provided Are you looking to break into the IT industry but don't know where to start? We're recruiting Entry-Level IT Field Engineers to join our team, supporting customers across the UK. No previous IT experience is required as full training can be provided. All you need is enthusiasm, a willingness to learn, and a full UK driving licence. About us Cerco is an established IT training and recruitment provider based in Crewe, supporting organisations across the UK with skilled, job-ready engineers. With a strong reputation built over many years, we specialise in helping people begin and grow their careers in IT through a combination of practical training, industry insight, and real-world opportunities. We partner with a wide range of major UK businesses who depend on us to supply reliable, well-trained engineers for a variety of technical assignments. Our focus is on developing talent from the ground up, ensuring every engineer we place has the confidence, knowledge, and practical ability to succeed in the field. Whether candidates join us through the training route or come with existing experience, our aim is to provide consistent, professional support and access to a broad selection of IT engineering opportunities across the UK. About You We're looking for individuals who are: Passionate about technology with a desire to build a long-term IT career Comfortable travelling to different customer sites (own vehicle required) Practical and hands-on. DIY or similar experience is a bonus Ex-military backgrounds are highly desirable What You'll Be Doing As an IT Field Engineer, your role will be varied and hands-on, giving you exposure to a wide range of on-site technical tasks. Your responsibilities will include: Visiting customer sites to install, repair, or troubleshoot IT hardware and peripherals Setting up and configuring devices , including desktops, laptops, printers, routers, and other equipment Replacing and upgrading components such as memory, hard drives, screens, and power supplies Carrying out routine maintenance and health checks on IT equipment Following technical guides and documentation to complete tasks accurately Providing clear updates to the IT Support Desk or relevant Cerco contacts Keeping customers informed of progress, expected timelines, and issue resolutions Working independently on site , managing your time and workload effectively Completing basic reporting or job sheets after each visit Adhering to field service standards , safety requirements, and professionalism at all times Upholding Cerco's reputation on every assignment through reliable, friendly, and quality service Initial Assessment All candidates will be asked to complete an initial online assessment. This is used to understand your current technical skill level before progressing you to the next stage of the recruitment process. Training (If required) After the initial assessment, some candidates may be offered the option to complete our in-house training course, designed to prepare you for real-world field engineering tasks. The programme covers IT fundamentals and practical skills necessary for on-site hardware support. This training is optional and is only recommended for applicants who do not already meet the fundamental technical requirements for the role. Please note: the training is delivered in partnership with a third-party provider and fees may apply. This includes a DBS check (currently £62) with total costs not exceeding £95 . These fees only apply if you choose to undertake the training. Role Details Job Types: Full-Time, Part-Time Pay: £100-£115 per day Work Environment: Field-based (on the road) Benefits: On-site parking (where available) Licence Requirement: Full, clean UK driving licence (required) Enhanced DBS Chec k (required)
IT Field Engineer (Entry-Level) - £100-£115 per day Full-Time, Part-Time and Contractual Roles Available Kickstart Your IT Career with Full Training Provided Are you looking to break into the IT industry but don't know where to start? We're recruiting Entry-Level IT Field Engineers to join our team, supporting customers across the UK. No previous IT experience is required as full training can be provided. All you need is enthusiasm, a willingness to learn, and a full UK driving licence. About us Cerco is an established IT training and recruitment provider based in Crewe, supporting organisations across the UK with skilled, job-ready engineers. With a strong reputation built over many years, we specialise in helping people begin and grow their careers in IT through a combination of practical training, industry insight, and real-world opportunities. We partner with a wide range of major UK businesses who depend on us to supply reliable, well-trained engineers for a variety of technical assignments. Our focus is on developing talent from the ground up, ensuring every engineer we place has the confidence, knowledge, and practical ability to succeed in the field. Whether candidates join us through the training route or come with existing experience, our aim is to provide consistent, professional support and access to a broad selection of IT engineering opportunities across the UK. About You We're looking for individuals who are: Passionate about technology with a desire to build a long-term IT career Comfortable travelling to different customer sites (own vehicle required) Practical and hands-on. DIY or similar experience is a bonus Ex-military backgrounds are highly desirable What You'll Be Doing As an IT Field Engineer, your role will be varied and hands-on, giving you exposure to a wide range of on-site technical tasks. Your responsibilities will include: Visiting customer sites to install, repair, or troubleshoot IT hardware and peripherals Setting up and configuring devices , including desktops, laptops, printers, routers, and other equipment Replacing and upgrading components such as memory, hard drives, screens, and power supplies Carrying out routine maintenance and health checks on IT equipment Following technical guides and documentation to complete tasks accurately Providing clear updates to the IT Support Desk or relevant Cerco contacts Keeping customers informed of progress, expected timelines, and issue resolutions Working independently on site , managing your time and workload effectively Completing basic reporting or job sheets after each visit Adhering to field service standards , safety requirements, and professionalism at all times Upholding Cerco's reputation on every assignment through reliable, friendly, and quality service Initial Assessment All candidates will be asked to complete an initial online assessment. This is used to understand your current technical skill level before progressing you to the next stage of the recruitment process. Training (If required) After the initial assessment, some candidates may be offered the option to complete our in-house training course, designed to prepare you for real-world field engineering tasks. The programme covers IT fundamentals and practical skills necessary for on-site hardware support. This training is optional and is only recommended for applicants who do not already meet the fundamental technical requirements for the role. Please note: the training is delivered in partnership with a third-party provider and fees may apply. This includes a DBS check (currently £62) with total costs not exceeding £95 . These fees only apply if you choose to undertake the training. Role Details Job Types: Full-Time, Part-Time Pay: £100-£115 per day Work Environment: Field-based (on the road) Benefits: On-site parking (where available) Licence Requirement: Full, clean UK driving licence (required) Enhanced DBS Chec k (required)
Aug 24, 2026
Full time
IT Field Engineer (Entry-Level) - £100-£115 per day Full-Time, Part-Time and Contractual Roles Available Kickstart Your IT Career with Full Training Provided Are you looking to break into the IT industry but don't know where to start? We're recruiting Entry-Level IT Field Engineers to join our team, supporting customers across the UK. No previous IT experience is required as full training can be provided. All you need is enthusiasm, a willingness to learn, and a full UK driving licence. About us Cerco is an established IT training and recruitment provider based in Crewe, supporting organisations across the UK with skilled, job-ready engineers. With a strong reputation built over many years, we specialise in helping people begin and grow their careers in IT through a combination of practical training, industry insight, and real-world opportunities. We partner with a wide range of major UK businesses who depend on us to supply reliable, well-trained engineers for a variety of technical assignments. Our focus is on developing talent from the ground up, ensuring every engineer we place has the confidence, knowledge, and practical ability to succeed in the field. Whether candidates join us through the training route or come with existing experience, our aim is to provide consistent, professional support and access to a broad selection of IT engineering opportunities across the UK. About You We're looking for individuals who are: Passionate about technology with a desire to build a long-term IT career Comfortable travelling to different customer sites (own vehicle required) Practical and hands-on. DIY or similar experience is a bonus Ex-military backgrounds are highly desirable What You'll Be Doing As an IT Field Engineer, your role will be varied and hands-on, giving you exposure to a wide range of on-site technical tasks. Your responsibilities will include: Visiting customer sites to install, repair, or troubleshoot IT hardware and peripherals Setting up and configuring devices , including desktops, laptops, printers, routers, and other equipment Replacing and upgrading components such as memory, hard drives, screens, and power supplies Carrying out routine maintenance and health checks on IT equipment Following technical guides and documentation to complete tasks accurately Providing clear updates to the IT Support Desk or relevant Cerco contacts Keeping customers informed of progress, expected timelines, and issue resolutions Working independently on site , managing your time and workload effectively Completing basic reporting or job sheets after each visit Adhering to field service standards , safety requirements, and professionalism at all times Upholding Cerco's reputation on every assignment through reliable, friendly, and quality service Initial Assessment All candidates will be asked to complete an initial online assessment. This is used to understand your current technical skill level before progressing you to the next stage of the recruitment process. Training (If required) After the initial assessment, some candidates may be offered the option to complete our in-house training course, designed to prepare you for real-world field engineering tasks. The programme covers IT fundamentals and practical skills necessary for on-site hardware support. This training is optional and is only recommended for applicants who do not already meet the fundamental technical requirements for the role. Please note: the training is delivered in partnership with a third-party provider and fees may apply. This includes a DBS check (currently £62) with total costs not exceeding £95 . These fees only apply if you choose to undertake the training. Role Details Job Types: Full-Time, Part-Time Pay: £100-£115 per day Work Environment: Field-based (on the road) Benefits: On-site parking (where available) Licence Requirement: Full, clean UK driving licence (required) Enhanced DBS Chec k (required)
Job title: Service Controller Location: Grantham Hours: Monday to Friday, 8am-4:30pm (40 hours) Salary: 28,000 - 35,000 (dependant on experience) Join a brand-new site opening in September as part of the team helping to establish and grow the operation from day one. As Service Controller, you'll be at the centre of the service function, coordinating customer requirements, engineer schedules, repairs and breakdowns to keep everything running smoothly. You'll work closely with customers, field engineers and internal teams, making sure jobs are organised efficiently, updates are communicated clearly and customers receive a high level of service. This would suit someone who is organised, confident, customer-focused and good at solving problems , particularly if you enjoy working in a busy environment where priorities can change quickly. As a Service Controller, you will: Be the main contact for customers needing servicing, repairs or breakdown assistance. Manage incoming service requests and keep jobs moving from start to finish. Schedule engineers based on workload, location, availability, skills and urgency. Keep customers updated, arrange visits and make sure expectations are managed. Log and update jobs on the service/ERP system, keeping information accurate. Put together repair quotes and follow up for customer approval. Stay in regular contact with engineers regarding job progress, parts and technical information. Help arrange parts quickly to reduce equipment downtime. Check engineer reports, close completed jobs and ensure paperwork is ready for invoicing. Assist with accurate and timely billing of completed work. Maintain good working relationships with customers, engineers, suppliers and colleagues. Deal with queries and problems quickly, professionally and with a customer-first approach. Support the service team with improving processes and day-to-day efficiency. Follow all relevant health, safety and environmental requirements. Use internal systems correctly and contribute to ongoing improvements. Requirements: ESSENTIAL: experience in service coordination, hire desk or engineering support role. Be organised, methodical and confident managing multiple priorities. Communicate clearly and professionally by phone, email and in person. Be comfortable working in a fast-paced service environment. Work well independently while contributing positively to a wider team. Be confident using Microsoft 365. Have experience with an ERP, CRM or service management system. Knowledge of Sage, Protean or similar platforms would be useful. Package Competitive salary 28,000 - 35,000 24 days' annual leave + 8 statutory bank holidays . Statutory pension contributions. Next steps: If this sounds of interest - please contact Celi on (phone number removed) or apply today INDJH1
Aug 24, 2026
Full time
Job title: Service Controller Location: Grantham Hours: Monday to Friday, 8am-4:30pm (40 hours) Salary: 28,000 - 35,000 (dependant on experience) Join a brand-new site opening in September as part of the team helping to establish and grow the operation from day one. As Service Controller, you'll be at the centre of the service function, coordinating customer requirements, engineer schedules, repairs and breakdowns to keep everything running smoothly. You'll work closely with customers, field engineers and internal teams, making sure jobs are organised efficiently, updates are communicated clearly and customers receive a high level of service. This would suit someone who is organised, confident, customer-focused and good at solving problems , particularly if you enjoy working in a busy environment where priorities can change quickly. As a Service Controller, you will: Be the main contact for customers needing servicing, repairs or breakdown assistance. Manage incoming service requests and keep jobs moving from start to finish. Schedule engineers based on workload, location, availability, skills and urgency. Keep customers updated, arrange visits and make sure expectations are managed. Log and update jobs on the service/ERP system, keeping information accurate. Put together repair quotes and follow up for customer approval. Stay in regular contact with engineers regarding job progress, parts and technical information. Help arrange parts quickly to reduce equipment downtime. Check engineer reports, close completed jobs and ensure paperwork is ready for invoicing. Assist with accurate and timely billing of completed work. Maintain good working relationships with customers, engineers, suppliers and colleagues. Deal with queries and problems quickly, professionally and with a customer-first approach. Support the service team with improving processes and day-to-day efficiency. Follow all relevant health, safety and environmental requirements. Use internal systems correctly and contribute to ongoing improvements. Requirements: ESSENTIAL: experience in service coordination, hire desk or engineering support role. Be organised, methodical and confident managing multiple priorities. Communicate clearly and professionally by phone, email and in person. Be comfortable working in a fast-paced service environment. Work well independently while contributing positively to a wider team. Be confident using Microsoft 365. Have experience with an ERP, CRM or service management system. Knowledge of Sage, Protean or similar platforms would be useful. Package Competitive salary 28,000 - 35,000 24 days' annual leave + 8 statutory bank holidays . Statutory pension contributions. Next steps: If this sounds of interest - please contact Celi on (phone number removed) or apply today INDJH1
Lead Business Intelligence Analyst (Tableau Technical Lead) London (Hybrid, approximately once per month in office) Salary - £56,000 plus strong cost of living increases This is a high-impact opportunity to take ownership of a growing Business Intelligence function within a globally recognised, purpose-driven organisation. You will play a key role in shaping how data is used across the business, driving the evolution from traditional reporting to a scalable, modern, and increasingly automated analytics environment. The Company They are an established international organisation operating within a knowledge-led, data-rich environment, supporting professionals and organisations globally. Data sits at the centre of their strategy, informing product development, decision-making, and customer outcomes. The business is investing significantly in its data capabilities, with a clear focus on building scalable infrastructure, strengthening data governance, and enabling more advanced analytics. The central data team works in close collaboration with both internal stakeholders and external partners, creating a collaborative and forward-thinking environment. The Role As Lead Business Intelligence Analyst, you will act as the technical authority for Tableau and take ownership of BI standards across the organisation. You will focus on improving the scalability, performance, and governance of the existing BI environment while supporting a major cloud migration programme. Key responsibilities include: Leading end-to-end Tableau development across Desktop, Prep, and Cloud Defining and enforcing best practice for dashboard design, data modelling, and performance optimisation Owning BI governance frameworks, including data quality and reporting standards Supporting and enabling business users to develop self-service analytics capability Writing and optimising complex SQL across cloud and on-premise environments Acting as the escalation point for complex BI and data-related issues Collaborating with data engineering teams on architecture and platform decisions Driving improvements to an existing Tableau estate, reducing technical debt and introducing scalable design patterns Supporting a major data warehouse migration into a cloud platform Your Skills & Experience Strong end-to-end Tableau experience, including dashboard and data source development Proven capability in leading or improving a Tableau environment within a business setting Advanced SQL skills, with experience creating and optimising complex queries and data structures Experience working across both reporting and underlying data layers, not limited to front-end development Strong understanding of BI best practices, including performance, usability, and governance Ability to communicate technical concepts clearly to both technical and non-technical stakeholders Exposure to data migration or modernisation programmes is beneficial Experience contributing to or improving BI services within an organisation is advantageous What They Offer Salary - £56,000 with strong annual cost of living increases Flexible hybrid working with minimal office requirements A visible, high-impact role with ownership of the Tableau environment Opportunity to shape BI strategy and influence data governance at scale Involvement in a major cloud migration programme Exposure to emerging areas such as AI-enabled analytics and semantic layer development Clear progression within a structured framework How to Apply If you are an expert in Tableau, apply below!
Aug 24, 2026
Full time
Lead Business Intelligence Analyst (Tableau Technical Lead) London (Hybrid, approximately once per month in office) Salary - £56,000 plus strong cost of living increases This is a high-impact opportunity to take ownership of a growing Business Intelligence function within a globally recognised, purpose-driven organisation. You will play a key role in shaping how data is used across the business, driving the evolution from traditional reporting to a scalable, modern, and increasingly automated analytics environment. The Company They are an established international organisation operating within a knowledge-led, data-rich environment, supporting professionals and organisations globally. Data sits at the centre of their strategy, informing product development, decision-making, and customer outcomes. The business is investing significantly in its data capabilities, with a clear focus on building scalable infrastructure, strengthening data governance, and enabling more advanced analytics. The central data team works in close collaboration with both internal stakeholders and external partners, creating a collaborative and forward-thinking environment. The Role As Lead Business Intelligence Analyst, you will act as the technical authority for Tableau and take ownership of BI standards across the organisation. You will focus on improving the scalability, performance, and governance of the existing BI environment while supporting a major cloud migration programme. Key responsibilities include: Leading end-to-end Tableau development across Desktop, Prep, and Cloud Defining and enforcing best practice for dashboard design, data modelling, and performance optimisation Owning BI governance frameworks, including data quality and reporting standards Supporting and enabling business users to develop self-service analytics capability Writing and optimising complex SQL across cloud and on-premise environments Acting as the escalation point for complex BI and data-related issues Collaborating with data engineering teams on architecture and platform decisions Driving improvements to an existing Tableau estate, reducing technical debt and introducing scalable design patterns Supporting a major data warehouse migration into a cloud platform Your Skills & Experience Strong end-to-end Tableau experience, including dashboard and data source development Proven capability in leading or improving a Tableau environment within a business setting Advanced SQL skills, with experience creating and optimising complex queries and data structures Experience working across both reporting and underlying data layers, not limited to front-end development Strong understanding of BI best practices, including performance, usability, and governance Ability to communicate technical concepts clearly to both technical and non-technical stakeholders Exposure to data migration or modernisation programmes is beneficial Experience contributing to or improving BI services within an organisation is advantageous What They Offer Salary - £56,000 with strong annual cost of living increases Flexible hybrid working with minimal office requirements A visible, high-impact role with ownership of the Tableau environment Opportunity to shape BI strategy and influence data governance at scale Involvement in a major cloud migration programme Exposure to emerging areas such as AI-enabled analytics and semantic layer development Clear progression within a structured framework How to Apply If you are an expert in Tableau, apply below!
Nicholas Howard are delighted to be recruiting for a Service Desk Analyst. This role is fully site based and will require flexibility around working shift patterns once fully trained. Key Responsibilities: Work closely with team members to support daily operations and tasks. Help identify, prioritise, and respond to incidents and issues in a timely manner, following clear procedures. Use the service management tools to log and update incidents, ensuring information is accurate throughout the process. Monitor servers and systems to spot and respond to any issues, using the event management tools. Assist specialist teams with resolving technical problems. Follow set processes and guidelines to fix incidents and problems. Provide updates on ongoing incidents, keeping everyone informed. Contribute to updating knowledge articles, helping improve the service desk's efficiency. Help generate reports using data from the service management system. Support software rebuilds or deployments following system failures. Help with software configuration and deployment tasks. Occasionally support shift work and be flexible with shift coverage when needed. Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively. Work on improving service quality by reviewing incidents and making suggestions for improvements. Be proactive in learning new technical skills and knowledge from colleagues. Required Skills, Qualifications & Experience: Previous experience in customer-facing roles, ideally in technical support or service desk environments, demonstrating a willingness to help solve problems and improve customer satisfaction. Demonstrates a proactive approach to challenges and can adapt quickly to new situations and technologies. Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills. Ability to identify simple ways to improve current processes and a willingness to suggest improvements. Strong attention to detail with a growing ability to analyse and solve technical issues. Comfortable learning new systems, applications, and tools that may not have been used in previous roles. Should you wish to be considered for this position, please apply below.
Aug 24, 2026
Full time
Nicholas Howard are delighted to be recruiting for a Service Desk Analyst. This role is fully site based and will require flexibility around working shift patterns once fully trained. Key Responsibilities: Work closely with team members to support daily operations and tasks. Help identify, prioritise, and respond to incidents and issues in a timely manner, following clear procedures. Use the service management tools to log and update incidents, ensuring information is accurate throughout the process. Monitor servers and systems to spot and respond to any issues, using the event management tools. Assist specialist teams with resolving technical problems. Follow set processes and guidelines to fix incidents and problems. Provide updates on ongoing incidents, keeping everyone informed. Contribute to updating knowledge articles, helping improve the service desk's efficiency. Help generate reports using data from the service management system. Support software rebuilds or deployments following system failures. Help with software configuration and deployment tasks. Occasionally support shift work and be flexible with shift coverage when needed. Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively. Work on improving service quality by reviewing incidents and making suggestions for improvements. Be proactive in learning new technical skills and knowledge from colleagues. Required Skills, Qualifications & Experience: Previous experience in customer-facing roles, ideally in technical support or service desk environments, demonstrating a willingness to help solve problems and improve customer satisfaction. Demonstrates a proactive approach to challenges and can adapt quickly to new situations and technologies. Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills. Ability to identify simple ways to improve current processes and a willingness to suggest improvements. Strong attention to detail with a growing ability to analyse and solve technical issues. Comfortable learning new systems, applications, and tools that may not have been used in previous roles. Should you wish to be considered for this position, please apply below.
IT Support Analyst-Enhanced DBS We're recruiting for an IT Support Engineer to support a busy education environment during the start of term. You'll be helping with student enrolment, laptop deployments, classroom setups and providing 1st/2nd line support to staff and students. Key Skills: IT Support, Desktop Support or Service Desk experience Windows 10/11 and Microsoft 365Hardware and software troubleshooting Laptop and desktop builds, configuration and deployment Active Directory and user account administration Strong customer service and communication skills
Aug 24, 2026
Full time
IT Support Analyst-Enhanced DBS We're recruiting for an IT Support Engineer to support a busy education environment during the start of term. You'll be helping with student enrolment, laptop deployments, classroom setups and providing 1st/2nd line support to staff and students. Key Skills: IT Support, Desktop Support or Service Desk experience Windows 10/11 and Microsoft 365Hardware and software troubleshooting Laptop and desktop builds, configuration and deployment Active Directory and user account administration Strong customer service and communication skills
Desktop Support Engineer Southampton (Fully Onsite) £200 per day Start ASAP Our global client is looking for a customer-focused Desktop Support Engineer to work at their Headquarters in Southampton. Working within the IT support team, you'll provide hands-on support for incidents, service requests, planned changes, and Smart Hands activities. You'll also support VIPs, Executives, and Senior Management, taking ownership of issues through to resolution. Key Responsibilities Deskside and end-user support Managing incidents and service requests via ServiceNow PC/laptop builds and Windows 11 configuration Active Directory administration Office 365 support Hardware troubleshooting and repairs Asset management and documentation VIP and Executive user support Supporting project work as required Essential Skills Desktop/Deskside Support experience ServiceNow (S-NOW) Microsoft Office 365 Windows 11 Active Directory Asset Management Strong documentation skills Excellent communication and customer service Strong organisational skills and attention to detail Desirable Skills AV support experience (or willingness to learn) Smart Hands support experience VIP/Executive support experience Additional Information Monday to Friday Site coverage between 08:00 and 18:00 (8-hour shift) Fully onsite in Southampton This is an excellent opportunity to join a high-profile international customer account and contribute to a busy enterprise support environment.
Aug 24, 2026
Full time
Desktop Support Engineer Southampton (Fully Onsite) £200 per day Start ASAP Our global client is looking for a customer-focused Desktop Support Engineer to work at their Headquarters in Southampton. Working within the IT support team, you'll provide hands-on support for incidents, service requests, planned changes, and Smart Hands activities. You'll also support VIPs, Executives, and Senior Management, taking ownership of issues through to resolution. Key Responsibilities Deskside and end-user support Managing incidents and service requests via ServiceNow PC/laptop builds and Windows 11 configuration Active Directory administration Office 365 support Hardware troubleshooting and repairs Asset management and documentation VIP and Executive user support Supporting project work as required Essential Skills Desktop/Deskside Support experience ServiceNow (S-NOW) Microsoft Office 365 Windows 11 Active Directory Asset Management Strong documentation skills Excellent communication and customer service Strong organisational skills and attention to detail Desirable Skills AV support experience (or willingness to learn) Smart Hands support experience VIP/Executive support experience Additional Information Monday to Friday Site coverage between 08:00 and 18:00 (8-hour shift) Fully onsite in Southampton This is an excellent opportunity to join a high-profile international customer account and contribute to a busy enterprise support environment.
Service Coordinator Slough £34,000 We are currently recruiting for a Help Desk Coordinator to join a well-established engineering company based in Slough. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer-focused individual. This role plays a critical part in supporting field engineers, managing customer expectati click apply for full job details
Aug 24, 2026
Full time
Service Coordinator Slough £34,000 We are currently recruiting for a Help Desk Coordinator to join a well-established engineering company based in Slough. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer-focused individual. This role plays a critical part in supporting field engineers, managing customer expectati click apply for full job details
Job Title: 2nd Line Desktop Support Engineer Location: Doncaster/ 5 day onside (occasional travel) Duration: 3 months (chance of extension) Day rate: £240 per day (Inside IR35) Why Apply? Our client, a growing organisation with a strong focus on IT service excellence, is looking for a Desktop Support Engineer to join their IT Service Desk function click apply for full job details
Aug 24, 2026
Contractor
Job Title: 2nd Line Desktop Support Engineer Location: Doncaster/ 5 day onside (occasional travel) Duration: 3 months (chance of extension) Day rate: £240 per day (Inside IR35) Why Apply? Our client, a growing organisation with a strong focus on IT service excellence, is looking for a Desktop Support Engineer to join their IT Service Desk function click apply for full job details
Service Desk Manager Reading Up to £65,000 + Bonus Office Based We're working with an established B2B SaaS software business looking for an experienced Service Desk Manager to take ownership of its customer-facing support function and lead the next stage of its evolution. This isn't a role for someone who simply wants to maintain an existing Service Desk. You'll be given the autonomy to assess how the function currently operates, develop the strategy for its future and introduce smarter ways of working through AI, automation, self-service and data-driven service management. The business has a strong customer base, an established customer portal and good-quality service data. The opportunity is to use that foundation to create a more scalable, proactive and commercially valuable support function. What you'll be doing Lead and develop a customer-facing Service Desk team. Create and deliver the Service Desk transformation roadmap. Identify opportunities to use AI and automation across the end-to-end support process. Improve customer self-service, knowledge management and intelligent workflows. Move the function from reactive support towards proactive customer management. Own and improve SLAs, KPIs, first-contact resolution and customer satisfaction. Use support data to identify customer issues, trends and potential risks earlier. Act as the senior escalation point for complex customer issues. Work closely with Customer Success, Professional Services, Product and Engineering. Build a high-performing, continuous-improvement culture within the team. What we're looking for Strong experience leading a customer-facing Service Desk, Technical Support or Customer Support function. Experience within a SaaS, CRM or software vendor environment would be highly desirable. Proven experience using AI and automation to transform or improve service operations. The ability to think beyond individual AI tools and identify opportunities to automate complete processes. Strong knowledge of SLA/KPI management and service performance reporting. A proactive, commercially aware approach to customer service. Most importantly, you'll be someone comfortable challenging existing processes, presenting your own strategy to senior leadership and then taking ownership of delivering it. The opportunity You'll be joining with a genuine mandate for change. Rather than being handed a predefined transformation plan, you'll have the freedom to assess what works, challenge what doesn't and shape how the Service Desk operates going forward. Location: Reading - this role is expected to be office-based five days per week due to the leadership and cross-functional nature of the position. Salary: Up to £65,000 depending on experience, plus performance-related bonus.
Aug 24, 2026
Full time
Service Desk Manager Reading Up to £65,000 + Bonus Office Based We're working with an established B2B SaaS software business looking for an experienced Service Desk Manager to take ownership of its customer-facing support function and lead the next stage of its evolution. This isn't a role for someone who simply wants to maintain an existing Service Desk. You'll be given the autonomy to assess how the function currently operates, develop the strategy for its future and introduce smarter ways of working through AI, automation, self-service and data-driven service management. The business has a strong customer base, an established customer portal and good-quality service data. The opportunity is to use that foundation to create a more scalable, proactive and commercially valuable support function. What you'll be doing Lead and develop a customer-facing Service Desk team. Create and deliver the Service Desk transformation roadmap. Identify opportunities to use AI and automation across the end-to-end support process. Improve customer self-service, knowledge management and intelligent workflows. Move the function from reactive support towards proactive customer management. Own and improve SLAs, KPIs, first-contact resolution and customer satisfaction. Use support data to identify customer issues, trends and potential risks earlier. Act as the senior escalation point for complex customer issues. Work closely with Customer Success, Professional Services, Product and Engineering. Build a high-performing, continuous-improvement culture within the team. What we're looking for Strong experience leading a customer-facing Service Desk, Technical Support or Customer Support function. Experience within a SaaS, CRM or software vendor environment would be highly desirable. Proven experience using AI and automation to transform or improve service operations. The ability to think beyond individual AI tools and identify opportunities to automate complete processes. Strong knowledge of SLA/KPI management and service performance reporting. A proactive, commercially aware approach to customer service. Most importantly, you'll be someone comfortable challenging existing processes, presenting your own strategy to senior leadership and then taking ownership of delivering it. The opportunity You'll be joining with a genuine mandate for change. Rather than being handed a predefined transformation plan, you'll have the freedom to assess what works, challenge what doesn't and shape how the Service Desk operates going forward. Location: Reading - this role is expected to be office-based five days per week due to the leadership and cross-functional nature of the position. Salary: Up to £65,000 depending on experience, plus performance-related bonus.
R13 Recruitment are proud to be partnering with a growing, technology-led organisation in their search for an Installations Engineer to join their Norwich-based team. This is an excellent opportunity for someone looking to take the next step in their IT career. Whether you're currently working in 2nd or 3rd Line Support, or maybe balancing support with occasional installation projects, this role offers the chance to transition into a dedicated installations position with training and support provided. You'll work alongside an experienced team, gaining hands-on exposure to a wide variety of client projects, from workstation deployments through to larger infrastructure rollouts. If you're technically minded, enjoy getting out from behind the desk and are keen to build a career delivering IT solutions on-site, this could offer the right career path. Working hours are Monday to Friday, 39hrs per week, with occasional out-of-hours work (time back in lieu provided). The role is based from the Norwich office with travel to client sites both locally and more infrequently across the UK. Please note that a full UK driving licence is essential, and occasional overnight stays will be required. The Company This organisation delivers a comprehensive range of IT solutions to SME clients across the UK. With an excellent reputation for customer service and technical expertise, they support businesses with everything from IT infrastructure and networking to cloud and connectivity solutions. Joining the team means becoming part of a supportive business that genuinely invests in developing its people, providing the training and experience needed to build a long-term career in IT installations. The Benefits: Competitive salary 25 days holiday + bank holidays Private medical cover Pension scheme Gym membership Cycle to work scheme Employee Assistance Programme Time off in lieu (TOIL) for out-of-hours work Ongoing training and development opportunities The Day to Day Assisting with and delivering IT installation projects for clients across the UK. Installing and configuring PCs, laptops, monitors and networking equipment. Supporting Microsoft 365 and Azure environments. Setting up user devices and IT infrastructure. Assisting with network installations, including wireless access points and structured cabling. Supporting AV and telephony installations where required. Project planning scope of works Travelling to client sites to complete installations and project work. Working closely with experienced engineers to develop your technical knowledge. Delivering a professional, customer-focused service on every project. Taking increasing ownership of projects as your experience grows. You Will Have/Be Experience within an IT support role, at 2nd or 3rd Line level, or exposure to both support and installations. An MSP background would be advantageous but not essential. Good knowledge of Windows operating systems, Microsoft 365 and basic networking principles. An interest in infrastructure, hardware and project-based IT work. A proactive approach with a willingness to learn new technologies. Strong problem-solving skills and the confidence to work through technical challenges. Excellent communication skills and the ability to build positive relationships with clients. A full UK driving licence. How to Apply To hear more details about this fantastic opportunity please email your CV to Rebecca Headden - Business Partner at rthirteen recruitment. If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.
Aug 24, 2026
Full time
R13 Recruitment are proud to be partnering with a growing, technology-led organisation in their search for an Installations Engineer to join their Norwich-based team. This is an excellent opportunity for someone looking to take the next step in their IT career. Whether you're currently working in 2nd or 3rd Line Support, or maybe balancing support with occasional installation projects, this role offers the chance to transition into a dedicated installations position with training and support provided. You'll work alongside an experienced team, gaining hands-on exposure to a wide variety of client projects, from workstation deployments through to larger infrastructure rollouts. If you're technically minded, enjoy getting out from behind the desk and are keen to build a career delivering IT solutions on-site, this could offer the right career path. Working hours are Monday to Friday, 39hrs per week, with occasional out-of-hours work (time back in lieu provided). The role is based from the Norwich office with travel to client sites both locally and more infrequently across the UK. Please note that a full UK driving licence is essential, and occasional overnight stays will be required. The Company This organisation delivers a comprehensive range of IT solutions to SME clients across the UK. With an excellent reputation for customer service and technical expertise, they support businesses with everything from IT infrastructure and networking to cloud and connectivity solutions. Joining the team means becoming part of a supportive business that genuinely invests in developing its people, providing the training and experience needed to build a long-term career in IT installations. The Benefits: Competitive salary 25 days holiday + bank holidays Private medical cover Pension scheme Gym membership Cycle to work scheme Employee Assistance Programme Time off in lieu (TOIL) for out-of-hours work Ongoing training and development opportunities The Day to Day Assisting with and delivering IT installation projects for clients across the UK. Installing and configuring PCs, laptops, monitors and networking equipment. Supporting Microsoft 365 and Azure environments. Setting up user devices and IT infrastructure. Assisting with network installations, including wireless access points and structured cabling. Supporting AV and telephony installations where required. Project planning scope of works Travelling to client sites to complete installations and project work. Working closely with experienced engineers to develop your technical knowledge. Delivering a professional, customer-focused service on every project. Taking increasing ownership of projects as your experience grows. You Will Have/Be Experience within an IT support role, at 2nd or 3rd Line level, or exposure to both support and installations. An MSP background would be advantageous but not essential. Good knowledge of Windows operating systems, Microsoft 365 and basic networking principles. An interest in infrastructure, hardware and project-based IT work. A proactive approach with a willingness to learn new technologies. Strong problem-solving skills and the confidence to work through technical challenges. Excellent communication skills and the ability to build positive relationships with clients. A full UK driving licence. How to Apply To hear more details about this fantastic opportunity please email your CV to Rebecca Headden - Business Partner at rthirteen recruitment. If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.
An excellent opportunity has arisen for an experienced IT Manager to join a highly regarded education organisation in South Wiltshire. The role offers a salary of up to £48,000 DOE, 26 days annual leave plus Bank Holidays, a generous pension, Health Cash Plan, Employee Assistance Programme, gym membership options, cycle to work and car lease schemes, retail discounts and ongoing professional development. Working as part of a collaborative IT team, you will take responsibility for the IT infrastructure, networks, cyber security and core systems. You will also lead a small technical team and help deliver an ambitious digital strategy that supports teaching, learning and the wider school community. About the role As IT Manager, you will be responsible for the day to day management, security, reliability and performance of the technology environment. This is a hands on IT management position combining technical infrastructure expertise, project delivery and team leadership. It would suit someone who enjoys resolving complex technical issues, improving IT services and supporting the development of technical colleagues. Key responsibilities Manage and maintain the school's IT infrastructure, servers, switches, routers and network environment Ensure the security, resilience and availability of core IT systems Lead infrastructure upgrades and technology improvement projects Manage staff and pupil device deployment Support Windows Server, Microsoft technologies and key applications Maintain backup, cyber security and disaster recovery processes Line manage, support and mentor IT Technicians Oversee the IT Service Desk, asset management and technical documentation Work closely with senior leadership to support the school's Digital Strategy Manage third party technology suppliers and service providers where required About you You will have previous experience managing complex IT infrastructure and network environments, together with strong technical knowledge across networking, servers, cyber security and Microsoft technologies. You should also have: Strong networking knowledge, including switches, routers and wireless technologies Experience supporting Windows Server and Microsoft environments Experience delivering infrastructure upgrades and digital transformation projects Excellent troubleshooting and problem solving skills Strong communication and stakeholder management abilities Previous experience leading, supervising or mentoring technical staff Relevant IT qualifications or equivalent commercial experience Experience within a school, college, university or wider education environment would be advantageous but is not essential. This position may suit an experienced IT Manager, IT Network Manager, Infrastructure Manager, IT Systems Manager, Network Manager, Senior Infrastructure Engineer or Senior IT Engineer seeking their next opportunity within the education sector. Apply today for immediate consideration.
Aug 24, 2026
Full time
An excellent opportunity has arisen for an experienced IT Manager to join a highly regarded education organisation in South Wiltshire. The role offers a salary of up to £48,000 DOE, 26 days annual leave plus Bank Holidays, a generous pension, Health Cash Plan, Employee Assistance Programme, gym membership options, cycle to work and car lease schemes, retail discounts and ongoing professional development. Working as part of a collaborative IT team, you will take responsibility for the IT infrastructure, networks, cyber security and core systems. You will also lead a small technical team and help deliver an ambitious digital strategy that supports teaching, learning and the wider school community. About the role As IT Manager, you will be responsible for the day to day management, security, reliability and performance of the technology environment. This is a hands on IT management position combining technical infrastructure expertise, project delivery and team leadership. It would suit someone who enjoys resolving complex technical issues, improving IT services and supporting the development of technical colleagues. Key responsibilities Manage and maintain the school's IT infrastructure, servers, switches, routers and network environment Ensure the security, resilience and availability of core IT systems Lead infrastructure upgrades and technology improvement projects Manage staff and pupil device deployment Support Windows Server, Microsoft technologies and key applications Maintain backup, cyber security and disaster recovery processes Line manage, support and mentor IT Technicians Oversee the IT Service Desk, asset management and technical documentation Work closely with senior leadership to support the school's Digital Strategy Manage third party technology suppliers and service providers where required About you You will have previous experience managing complex IT infrastructure and network environments, together with strong technical knowledge across networking, servers, cyber security and Microsoft technologies. You should also have: Strong networking knowledge, including switches, routers and wireless technologies Experience supporting Windows Server and Microsoft environments Experience delivering infrastructure upgrades and digital transformation projects Excellent troubleshooting and problem solving skills Strong communication and stakeholder management abilities Previous experience leading, supervising or mentoring technical staff Relevant IT qualifications or equivalent commercial experience Experience within a school, college, university or wider education environment would be advantageous but is not essential. This position may suit an experienced IT Manager, IT Network Manager, Infrastructure Manager, IT Systems Manager, Network Manager, Senior Infrastructure Engineer or Senior IT Engineer seeking their next opportunity within the education sector. Apply today for immediate consideration.
IT Support Technician Location: Lingfield, Surrey Salary: £26,500 to £27,500 Hours: 40 hours per week Holiday: 22 days plus bank holidays MFK Recruitment is proud to be working with a well-established and growing technology business that provides specialist IT services to the education sector. We have recruited 45 IT professionals into this company over the past six years, and 32 are still working there today , which speaks volumes about the culture, progression and support they provide. We are seeking an enthusiastic IT Support Technician to join their onsite education team in Surrey. Working alongside an experienced Senior IT Engineer, you will provide first-line technical support to staff and students while helping to maintain the organisation's IT systems, devices and network. This is an excellent opportunity for someone beginning their IT career or looking to develop their existing support experience. Home projects and self-taught technical knowledge will also be considered. IT Support Technician - Responsibilities: Resolve first-line IT support tickets through the helpdesk Provide friendly technical support to staff and students Install software and upgrade existing applications Test, diagnose and repair laptops, desktops and other IT equipment Assist with the maintenance of the network and wider IT infrastructure Carry out routine maintenance of classroom technology Maintain and manage hardware and peripherals Ensure IT systems and devices are secure and appropriate for student use Escalate more complex technical issues when required Maintain clear and accurate support records IT Support Technician - Requirements: Previous IT experience or evidence of personal IT projects A genuine passion for technology and problem-solving Experience working in a customer-facing role Strong written and verbal communication skills A friendly, patient and approachable manner The confidence to work independently and as part of a team Excellent attention to detail and organisational skills A willingness to learn, train and progress GCSEs in English and Maths An IT qualification such as CompTIA A+, Microsoft MS-900 or equivalent would be beneficial What's on offer: Salary of £26,500 to £27,500 22 days' annual leave plus bank holidays Excellent training and career progression opportunities Support from an experienced technical team Exposure to a broad range of technologies The opportunity to develop within a successful and growing IT business Regular company social events and a welcoming team culture As this position is based within an education environment, the successful candidate will be required to complete an enhanced DBS check and relevant safer recruitment checks.
Aug 24, 2026
Full time
IT Support Technician Location: Lingfield, Surrey Salary: £26,500 to £27,500 Hours: 40 hours per week Holiday: 22 days plus bank holidays MFK Recruitment is proud to be working with a well-established and growing technology business that provides specialist IT services to the education sector. We have recruited 45 IT professionals into this company over the past six years, and 32 are still working there today , which speaks volumes about the culture, progression and support they provide. We are seeking an enthusiastic IT Support Technician to join their onsite education team in Surrey. Working alongside an experienced Senior IT Engineer, you will provide first-line technical support to staff and students while helping to maintain the organisation's IT systems, devices and network. This is an excellent opportunity for someone beginning their IT career or looking to develop their existing support experience. Home projects and self-taught technical knowledge will also be considered. IT Support Technician - Responsibilities: Resolve first-line IT support tickets through the helpdesk Provide friendly technical support to staff and students Install software and upgrade existing applications Test, diagnose and repair laptops, desktops and other IT equipment Assist with the maintenance of the network and wider IT infrastructure Carry out routine maintenance of classroom technology Maintain and manage hardware and peripherals Ensure IT systems and devices are secure and appropriate for student use Escalate more complex technical issues when required Maintain clear and accurate support records IT Support Technician - Requirements: Previous IT experience or evidence of personal IT projects A genuine passion for technology and problem-solving Experience working in a customer-facing role Strong written and verbal communication skills A friendly, patient and approachable manner The confidence to work independently and as part of a team Excellent attention to detail and organisational skills A willingness to learn, train and progress GCSEs in English and Maths An IT qualification such as CompTIA A+, Microsoft MS-900 or equivalent would be beneficial What's on offer: Salary of £26,500 to £27,500 22 days' annual leave plus bank holidays Excellent training and career progression opportunities Support from an experienced technical team Exposure to a broad range of technologies The opportunity to develop within a successful and growing IT business Regular company social events and a welcoming team culture As this position is based within an education environment, the successful candidate will be required to complete an enhanced DBS check and relevant safer recruitment checks.
Job Title: 1st Line Support Engineer Location : Office based - Brighton Job Type: Permanent, Full-Time Reports to: Helpdesk Manager About Trident At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day. We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed. Benefits Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance: 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme (EAP) for you and your family. Cycle to Work scheme. Access to vendor pricing for personal IT hardware and software purchases. Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions. Regular social events, team-building activities, and a Refer-a- friend bonus scheme. About the Role We seek a passionate individual to join our team looking to progress their expertise and knowledge. As a 1st Line Support Engineer , you will be the first point of contact for resolving IT issues and providing outstanding customer service. This role requires a combination of technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role. The key role responsibilities Answering support queries via phone, email and via the ticketing system. Troubleshoot and resolve hardware, software, and network issues. Troubleshooting helpdesk tickets via remote access. Assist users with login problems, password resets, and application issues. End-to-end ownership and resolution of 1st line tickets in line with Trident's SLA's/KPI's. Providing regular updates to clients on the progress of their tickets. Working ad-hoc on tasks requested. Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience. On-budget, successful, and profitable delivery of an "exceptional customer experience" . Continued assessment of security, integrity, and availability both internally and in part of Trident's service. About You We welcome candidates with experience in the following technologies, though not all are essential: Microsoft Windows & Mac operating systems and other common applications. Microsoft Office components such as Word, Excel, Outlook, etc. support. Microsoft 365 & Active Directory administration and support. General understanding of networking principles (IP addressing, DNS, DHCP, etc). A flair for troubleshooting, communication, and exceptional customer service. Effective communication skills, both written and verbal. Be flexible and adaptable to situations and changing requirements. Strong task and time management. MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification would be desirable. Next Steps If you are looking for an opportunity to develop your career within a growing and people- focused organisation, we would love to hear from you. Apply today to be considered for this exciting 1st Line Support Engineer opportunity: Submit your application along with an up-to-date CV. Applications will be reviewed as they are received. Suitable candidates will be contacted to discuss the role further. Successful applicants will be invited to attend an interview. Employment offers will be subject to satisfactory pre-employment checks. Join a business committed to partnership, integrity, and creating lasting value. Please note this role may be advertised under a different title than that used internally.
Aug 24, 2026
Full time
Job Title: 1st Line Support Engineer Location : Office based - Brighton Job Type: Permanent, Full-Time Reports to: Helpdesk Manager About Trident At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day. We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed. Benefits Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance: 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme (EAP) for you and your family. Cycle to Work scheme. Access to vendor pricing for personal IT hardware and software purchases. Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions. Regular social events, team-building activities, and a Refer-a- friend bonus scheme. About the Role We seek a passionate individual to join our team looking to progress their expertise and knowledge. As a 1st Line Support Engineer , you will be the first point of contact for resolving IT issues and providing outstanding customer service. This role requires a combination of technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role. The key role responsibilities Answering support queries via phone, email and via the ticketing system. Troubleshoot and resolve hardware, software, and network issues. Troubleshooting helpdesk tickets via remote access. Assist users with login problems, password resets, and application issues. End-to-end ownership and resolution of 1st line tickets in line with Trident's SLA's/KPI's. Providing regular updates to clients on the progress of their tickets. Working ad-hoc on tasks requested. Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience. On-budget, successful, and profitable delivery of an "exceptional customer experience" . Continued assessment of security, integrity, and availability both internally and in part of Trident's service. About You We welcome candidates with experience in the following technologies, though not all are essential: Microsoft Windows & Mac operating systems and other common applications. Microsoft Office components such as Word, Excel, Outlook, etc. support. Microsoft 365 & Active Directory administration and support. General understanding of networking principles (IP addressing, DNS, DHCP, etc). A flair for troubleshooting, communication, and exceptional customer service. Effective communication skills, both written and verbal. Be flexible and adaptable to situations and changing requirements. Strong task and time management. MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification would be desirable. Next Steps If you are looking for an opportunity to develop your career within a growing and people- focused organisation, we would love to hear from you. Apply today to be considered for this exciting 1st Line Support Engineer opportunity: Submit your application along with an up-to-date CV. Applications will be reviewed as they are received. Suitable candidates will be contacted to discuss the role further. Successful applicants will be invited to attend an interview. Employment offers will be subject to satisfactory pre-employment checks. Join a business committed to partnership, integrity, and creating lasting value. Please note this role may be advertised under a different title than that used internally.
Service Desk Manager - Managed Services Provider Location: Hybrid / London Salary: Up to 60,000, depending on experience A growing Managed Services Provider is seeking an accomplished Service Desk Manager to take ownership of both the Service Desk function and wider Service Operations. This position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation. The successful candidate will oversee a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned processes that enhance consistency, efficiency, and customer satisfaction. The Service Desk Manager will provide leadership across all service functions, ensuring that performance targets are met and that customers receive a consistently high standard of support. The role combines people management, service governance, and operational oversight, with a strong focus on continual improvement. Key Responsibilities: Leading the Service Desk function, including direct management of the Service Desk Manager and oversight of a wider team of engineers. Owning end-to-end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved. Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement. Acting as the senior point of escalation for service-related matters and ensuring timely resolution. Building and maintaining strong customer relationships through regular service reviews and performance reporting. Working closely with technical teams and project functions to ensure smooth service transition and operational readiness. Identifying opportunities to enhance service efficiency, quality, and customer experience. Experience required: Proven experience in a Service Desk Manager or similar leadership role within an MSP or IT services environment. Strong working knowledge of ITIL frameworks and demonstrable experience implementing or improving ITIL processes. Confident leadership style with the ability to motivate, guide, and develop teams. Excellent communication and stakeholder-management skills. A customer-focused approach with a commitment to delivering high-quality service. Ability to balance strategic thinking with hands-on operational involvement. Paying between £, depending on experience. Hybrid / London based. Must be eligible to work in the UK.
Aug 24, 2026
Full time
Service Desk Manager - Managed Services Provider Location: Hybrid / London Salary: Up to 60,000, depending on experience A growing Managed Services Provider is seeking an accomplished Service Desk Manager to take ownership of both the Service Desk function and wider Service Operations. This position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation. The successful candidate will oversee a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned processes that enhance consistency, efficiency, and customer satisfaction. The Service Desk Manager will provide leadership across all service functions, ensuring that performance targets are met and that customers receive a consistently high standard of support. The role combines people management, service governance, and operational oversight, with a strong focus on continual improvement. Key Responsibilities: Leading the Service Desk function, including direct management of the Service Desk Manager and oversight of a wider team of engineers. Owning end-to-end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved. Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement. Acting as the senior point of escalation for service-related matters and ensuring timely resolution. Building and maintaining strong customer relationships through regular service reviews and performance reporting. Working closely with technical teams and project functions to ensure smooth service transition and operational readiness. Identifying opportunities to enhance service efficiency, quality, and customer experience. Experience required: Proven experience in a Service Desk Manager or similar leadership role within an MSP or IT services environment. Strong working knowledge of ITIL frameworks and demonstrable experience implementing or improving ITIL processes. Confident leadership style with the ability to motivate, guide, and develop teams. Excellent communication and stakeholder-management skills. A customer-focused approach with a commitment to delivering high-quality service. Ability to balance strategic thinking with hands-on operational involvement. Paying between £, depending on experience. Hybrid / London based. Must be eligible to work in the UK.
