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digital marketing manager
Manager, Growth & Demand Generation (EMEA)
StudentUniverse
Lead, Growth & Demand Generation Job no: 531072 Brand: Marketing Work type: Full time Location: London Categories: Marketing and Communication About the Company Flight Centre Travel Group is one of the world's largest travel companies with over 12,000 employees globally - who we call 'Flighties'. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we're a great place to work, we have the proof to back it up. Over the past 12 years we've been voted a 'Great Place to Work' including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we're a bunch of travel lovers looking for more travel lovers to join our family. About the Role We're looking for a strategic and commercially driven Lead, Growth & Demand Generation (B2B) to drive full funnel marketing performance across a global portfolio of brands. In this role, you'll own the development and execution of scalable demand generation strategies that directly contribute to qualified pipeline and revenue. Acting as a key leader within a global marketing function, you will partner closely with brand, regional marketing, and sales teams to deliver measurable growth outcomes across multiple markets. You'll lead end to end digital demand generation initiatives-spanning paid media, automation, SEO, CRO, and website optimisation - ensuring consistent global strategy while enabling local market agility. With a strong focus on performance, you'll optimise campaigns, enhance conversion journeys, and drive ROI through data led decision making and advanced attribution models. As a leader, you will coach and develop a high performing team of growth and demand specialists across regions (including ANZ, Asia, Europe and MEA), embedding best practice, accountability, and continuous optimisation across all channels. This is a highly visible role where you'll act as a centre of excellence for growth and demand generation - bringing together strategy, execution, and innovation to build a unified, high impact demand engine. About you You're an experienced B2B marketing leader with a strong track record of delivering pipeline growth and commercial impact through demand generation. Extensive experience (10+ years) in demand generation or digital marketing within B2B or hybrid tech enabled environments Proven leadership capability, with 5+ years managing high performing teams across multiple regions or markets Deep expertise across paid media, marketing automation, lead nurturing, SEO, and digital performance optimisation A strong understanding of B2B buyer journeys, including lead scoring, lifecycle management, and sales alignment Demonstrated ability to own and report on marketing attributed pipeline, ROI, and performance metrics Experience operating in global, matrixed environments, balancing consistency with local market needs You're highly analytical and commercially minded, with the ability to translate data insights into actionable growth strategies. You're also a confident communicator and collaborator, comfortable partnering with senior stakeholders across marketing, sales, and digital teams. In addition, you are: A strategic thinker with a test and learn mindset and passion for optimisation A strong people leader who develops, coaches, and inspires teams Highly collaborative, with excellent stakeholder management skills Self driven, results focused, and comfortable operating in a fast paced, global environment What's in it for you Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in house travel team. Career Development: With Flight Centre Travel Group's global presence, spanning 30+ brands in over 20 countries, you'll have clear career pathways and the resources you need to achieve your professional goals, including training and support. Vibrant Culture & industry renowned social events: Experience our fun, industry renowned culture with exciting social events such as monthly awards nights, global conferences, end of financial year balls, and more. Active Hour: Prioritise your well being with an hour dedicated each week to focus on your fitness or personal wellness. Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze level health cash plan. Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy. Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances. And Much More: Enjoy a range of additional benefits, including company matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits. Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at . Applications close: No closing date specified.
Aug 23, 2026
Full time
Lead, Growth & Demand Generation Job no: 531072 Brand: Marketing Work type: Full time Location: London Categories: Marketing and Communication About the Company Flight Centre Travel Group is one of the world's largest travel companies with over 12,000 employees globally - who we call 'Flighties'. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we're a great place to work, we have the proof to back it up. Over the past 12 years we've been voted a 'Great Place to Work' including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we're a bunch of travel lovers looking for more travel lovers to join our family. About the Role We're looking for a strategic and commercially driven Lead, Growth & Demand Generation (B2B) to drive full funnel marketing performance across a global portfolio of brands. In this role, you'll own the development and execution of scalable demand generation strategies that directly contribute to qualified pipeline and revenue. Acting as a key leader within a global marketing function, you will partner closely with brand, regional marketing, and sales teams to deliver measurable growth outcomes across multiple markets. You'll lead end to end digital demand generation initiatives-spanning paid media, automation, SEO, CRO, and website optimisation - ensuring consistent global strategy while enabling local market agility. With a strong focus on performance, you'll optimise campaigns, enhance conversion journeys, and drive ROI through data led decision making and advanced attribution models. As a leader, you will coach and develop a high performing team of growth and demand specialists across regions (including ANZ, Asia, Europe and MEA), embedding best practice, accountability, and continuous optimisation across all channels. This is a highly visible role where you'll act as a centre of excellence for growth and demand generation - bringing together strategy, execution, and innovation to build a unified, high impact demand engine. About you You're an experienced B2B marketing leader with a strong track record of delivering pipeline growth and commercial impact through demand generation. Extensive experience (10+ years) in demand generation or digital marketing within B2B or hybrid tech enabled environments Proven leadership capability, with 5+ years managing high performing teams across multiple regions or markets Deep expertise across paid media, marketing automation, lead nurturing, SEO, and digital performance optimisation A strong understanding of B2B buyer journeys, including lead scoring, lifecycle management, and sales alignment Demonstrated ability to own and report on marketing attributed pipeline, ROI, and performance metrics Experience operating in global, matrixed environments, balancing consistency with local market needs You're highly analytical and commercially minded, with the ability to translate data insights into actionable growth strategies. You're also a confident communicator and collaborator, comfortable partnering with senior stakeholders across marketing, sales, and digital teams. In addition, you are: A strategic thinker with a test and learn mindset and passion for optimisation A strong people leader who develops, coaches, and inspires teams Highly collaborative, with excellent stakeholder management skills Self driven, results focused, and comfortable operating in a fast paced, global environment What's in it for you Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in house travel team. Career Development: With Flight Centre Travel Group's global presence, spanning 30+ brands in over 20 countries, you'll have clear career pathways and the resources you need to achieve your professional goals, including training and support. Vibrant Culture & industry renowned social events: Experience our fun, industry renowned culture with exciting social events such as monthly awards nights, global conferences, end of financial year balls, and more. Active Hour: Prioritise your well being with an hour dedicated each week to focus on your fitness or personal wellness. Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze level health cash plan. Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy. Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances. And Much More: Enjoy a range of additional benefits, including company matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits. Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at . Applications close: No closing date specified.
Director of Product
Darktrace Ltd. Cambridge, Cambridgeshire
Director of ProductApplylocations: Cambridge Office, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR101883Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security PlatformTM delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit . Job D escription : We're looking for a Director of Product to play a key role in shaping our product capability within our Platform Services division. This is an opportunity for a highly experienced product leader who brings strong product craft, external perspective, and a passion for driving impact at scale. You'll lead a small team of product professionals, while also influencing product strategy, ways of working, and outcomes across a broader set of teams and senior stakeholders. This is a hybrid role, with an expectation of working two days per week from our Cambridge office. What you'll be doing Own and evolve your product area, developing a deep understanding of customer needs, use cases, and value drivers Ensure the product delivers maximum value through strong feature design, performance, and customer enablement Lead, coach, and develop a small team of Product Managers/Product Owners, building a high-performing and collaborative environment Lead through influence, partnering with senior stakeholders to improve product practices and outcomes across Platform Services Bring fresh thinking and external best practices to continuously raise the bar on product strategy and execution Work closely with Engineering to shape and deliver a high-quality product roadmap Partner with Product Marketing and go-to-market teams to ensure clear, compelling product positioning What we're looking for Significant product management experience, ideally within Enterprise SaaS A track record of applying learnings from different environments to improve product outcomes Ability to drive alignment at senior levels through influence Experience leading and developing product talent (even within smaller teams) Strong collaboration across Engineering, UX, and commercial teams Excellent communication skills, both written and verbal Comfortable operating in a fast-paced, evolving environment Benefits: 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme. Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!
Aug 23, 2026
Full time
Director of ProductApplylocations: Cambridge Office, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR101883Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security PlatformTM delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit . Job D escription : We're looking for a Director of Product to play a key role in shaping our product capability within our Platform Services division. This is an opportunity for a highly experienced product leader who brings strong product craft, external perspective, and a passion for driving impact at scale. You'll lead a small team of product professionals, while also influencing product strategy, ways of working, and outcomes across a broader set of teams and senior stakeholders. This is a hybrid role, with an expectation of working two days per week from our Cambridge office. What you'll be doing Own and evolve your product area, developing a deep understanding of customer needs, use cases, and value drivers Ensure the product delivers maximum value through strong feature design, performance, and customer enablement Lead, coach, and develop a small team of Product Managers/Product Owners, building a high-performing and collaborative environment Lead through influence, partnering with senior stakeholders to improve product practices and outcomes across Platform Services Bring fresh thinking and external best practices to continuously raise the bar on product strategy and execution Work closely with Engineering to shape and deliver a high-quality product roadmap Partner with Product Marketing and go-to-market teams to ensure clear, compelling product positioning What we're looking for Significant product management experience, ideally within Enterprise SaaS A track record of applying learnings from different environments to improve product outcomes Ability to drive alignment at senior levels through influence Experience leading and developing product talent (even within smaller teams) Strong collaboration across Engineering, UX, and commercial teams Excellent communication skills, both written and verbal Comfortable operating in a fast-paced, evolving environment Benefits: 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme. Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!
Director of Engineering & Technology
EF Education First
Reports to: CEO, EF English Live Location: Budapest, London, or Barcelona. Some travel between EF locations may be required. The Opportunity EF English Live is embarking on an ambitious transformation. We are building the capability to embed AI across our product, marketing, and operations - all while sustaining and growing our well established lead generation and telesales business and moving further into e commerce. This is a rare chance to own the full technology agenda of a global EdTech business at a genuine inflection point. Today, the majority of English Live revenue comes via a well established telesales model. Ecommerce is in its early stages; we are piloting in several geographies and expect it to grow over time, rather than overnight. We are looking for a leader comfortable changing the engine while flying. Role Overview The Director of Engineering & Technology owns the technology direction, architecture and delivery for EF English Live and provides senior leadership across the function. Reporting to the CEO, the postholder is the primary technology interface to the Senior Leadership Team (SLT). Working in partnership with the SLT, the postholder translates agreed business priorities into technology roadmaps and execution plans, ensuring the technology organisation delivers initiatives reliably, efficiently and with measurable business impact. The role is accountable for technology delivery, architecture, integrations, operational excellence and the long term health of the technology estate. Note: The core online learning platform (content, classroom experience and core LMS) is owned and developed by Efekta's central product and engineering teams. This role owns the technology, systems and integrations that support EF English Live's commercial operations, including e commerce, Salesforce and sales technology, marketing and omnichannel platforms, customer facing business systems, and the integration and configuration of the Efekta platform for our customers. Product ownership remains with the business and relevant product teams. Within 12-18 months, success looks like: A clear, agreed technology roadmap and delivery plan for EF English Live, aligned to business priorities and the commercial plan, and understood across the SLT and key teams. A functioning e commerce capability live in priority markets, integrated with Salesforce, payments and customer operations, while preserving telesales performance. AI enabled capabilities deployed across key customer, commercial and operational journeys, delivering measurable improvements in conversion, revenue and/or cost to serve. A stable, high performing technology organisation with clear ownership, engineering standards, reliable delivery practices, and strong partnerships across Marketing, Sales, Customer Service, Transformation and Data. Main responsibilities Technology Strategy and Planning Translate agreed business priorities into technology roadmaps, delivery plans and investment recommendations, providing clear visibility on feasibility, dependencies, risks and trade offs. Partner with business stakeholders to identify, evaluate and deliver AI enabled capabilities across marketing, sales, customer experience and operations, while embedding AI driven ways of working within the technology function. Lead the evaluation and implementation of technology initiatives, assessing technical feasibility, operational impact, complexity, cost and long term maintainability. Architecture & Engineering Own the overall technical architecture, ensuring it is scalable, secure, cost effective and fit for a global and AI driven business. Own technology delivery decisions, including architecture, platforms, integrations, technical standards and sequencing of work, ensuring resources are focused on the highest priority business outcomes. Lead CRM architecture, development and governance, ensuring the platform scales effectively and supports business, operational and customer experience requirements. Own the data platform and data engineering capability, ensuring data architecture, governance and availability support commercial, operational and customer experience objectives. Ensure technology platforms, data practices and integrations comply with security, privacy, consent and governance requirements, including GDPR, access control and information security standards. Delivery Operating Model & CI/CD Own the delivery operating model - the standards, processes and CI/CD practices the teams work to - rather than running day to day sprint mechanics. Mature CI/CD pipelines, automated testing and release processes to enable fast, safe and frequent delivery. Set engineering quality, security and technical risk standards, and ensure they are embedded across all delivery teams. Monitor delivery health at a portfolio level, stepping in on the trade offs and escalations that require senior technical or strategic judgement. Business Partnership & Delivery Planning Build strong relationships with business stakeholders across Marketing, Sales, Customer Success and Operations, ensuring technology initiatives are aligned with agreed business priorities, and communicated clearly and delivered efficiently. Ensure requirements are appropriately defined, assessed and sequenced, providing clarity on feasibility, dependencies, costs, risks and delivery timelines. Act as the senior escalation point for technology related delivery decisions, architecture trade offs, resource allocation and execution risks. Executive Stakeholder Alignment Advise stakeholders on technology opportunities, constraints, dependencies and trade offs, providing clear recommendations on feasibility, cost, risk and delivery approach. Work closely with business leaders to ensure technology initiatives support agreed commercial, operational and customer objectives. Partner with the Head of Data to ensure data architecture, governance and analytics effectively support decision making across marketing, sales, customer operations and business performance. Manage strategic technology vendors, implementation partners and platform providers, ensuring technology investments deliver long term business value and remain aligned with business objectives. People Leadership Lead a team of approximately 15 across Web Engineering, Data Engineering, Salesforce Administration and Development, Product Ownership, and Marketing Technology, primarily through managers and team leads; including our Senior Product Manager and Head of Technology. Identify capability gaps and develop the organisational structure, skills and leadership required to support the evolving needs of the business. Technical Background & Skills This is an architecture , delivery and transformation led role. We are looking for a leader with the technical breadth and business understanding to define technology direction, make sound architectural decisions, lead complex change initiatives, and earn the trust of both engineers and senior business stakeholders. The role is not expected to write production code day to day, but should have sufficient technical depth to guide teams and challenge decisions where needed. Architecture & Platform Knowledge Strong architecture credentials, with the ability to define and evolve enterprise and business architecture across customer acquisition, sales, payments, provisioning, service, learning and analytics platforms. Deep understanding of business systems architecture, integration patterns, APIs and data flows across CRM, e commerce, marketing technology, payments and operational systems. Salesforce architecture expertise, including platform capabilities, governance, security, integration patterns and best practices, sufficient to direct development and assure architectural decisions. Strong understanding of digital experience platforms, experimentation, analytics and marketing technology, and the data flows that connect acquisition, conversion, sales and customer engagement. Experience with global e commerce and payment ecosystems, including multi market, multi currency and subscription based business models. Strong understanding of modern cloud and application architectures, including APIs, event driven architectures, microservices and enterprise data platforms. Data, AI & Emerging Technologies Strong understanding of data architecture, data engineering and analytics platforms, and how they support commercial, operational and customer experience objectives. Strategic understanding of AI, automation and LLM based technologies, including where and how they can be applied across marketing, sales and customer operations. Ability to evaluate emerging technologies pragmatically, balancing business value, complexity, risk and long term maintainability. Security, Privacy & Governance Strong understanding of privacy, consent management and regulatory requirements, including GDPR and related customer data obligations. Experience designing and governing technology solutions with security, privacy and compliance requirements embedded from the outset. Understanding of identity and access management, role based access controls, auditability and data governance practices across enterprise platforms. Ability to assess and manage technology, security and operational risks associated with third party vendors, integrations and platform dependencies click apply for full job details
Aug 23, 2026
Full time
Reports to: CEO, EF English Live Location: Budapest, London, or Barcelona. Some travel between EF locations may be required. The Opportunity EF English Live is embarking on an ambitious transformation. We are building the capability to embed AI across our product, marketing, and operations - all while sustaining and growing our well established lead generation and telesales business and moving further into e commerce. This is a rare chance to own the full technology agenda of a global EdTech business at a genuine inflection point. Today, the majority of English Live revenue comes via a well established telesales model. Ecommerce is in its early stages; we are piloting in several geographies and expect it to grow over time, rather than overnight. We are looking for a leader comfortable changing the engine while flying. Role Overview The Director of Engineering & Technology owns the technology direction, architecture and delivery for EF English Live and provides senior leadership across the function. Reporting to the CEO, the postholder is the primary technology interface to the Senior Leadership Team (SLT). Working in partnership with the SLT, the postholder translates agreed business priorities into technology roadmaps and execution plans, ensuring the technology organisation delivers initiatives reliably, efficiently and with measurable business impact. The role is accountable for technology delivery, architecture, integrations, operational excellence and the long term health of the technology estate. Note: The core online learning platform (content, classroom experience and core LMS) is owned and developed by Efekta's central product and engineering teams. This role owns the technology, systems and integrations that support EF English Live's commercial operations, including e commerce, Salesforce and sales technology, marketing and omnichannel platforms, customer facing business systems, and the integration and configuration of the Efekta platform for our customers. Product ownership remains with the business and relevant product teams. Within 12-18 months, success looks like: A clear, agreed technology roadmap and delivery plan for EF English Live, aligned to business priorities and the commercial plan, and understood across the SLT and key teams. A functioning e commerce capability live in priority markets, integrated with Salesforce, payments and customer operations, while preserving telesales performance. AI enabled capabilities deployed across key customer, commercial and operational journeys, delivering measurable improvements in conversion, revenue and/or cost to serve. A stable, high performing technology organisation with clear ownership, engineering standards, reliable delivery practices, and strong partnerships across Marketing, Sales, Customer Service, Transformation and Data. Main responsibilities Technology Strategy and Planning Translate agreed business priorities into technology roadmaps, delivery plans and investment recommendations, providing clear visibility on feasibility, dependencies, risks and trade offs. Partner with business stakeholders to identify, evaluate and deliver AI enabled capabilities across marketing, sales, customer experience and operations, while embedding AI driven ways of working within the technology function. Lead the evaluation and implementation of technology initiatives, assessing technical feasibility, operational impact, complexity, cost and long term maintainability. Architecture & Engineering Own the overall technical architecture, ensuring it is scalable, secure, cost effective and fit for a global and AI driven business. Own technology delivery decisions, including architecture, platforms, integrations, technical standards and sequencing of work, ensuring resources are focused on the highest priority business outcomes. Lead CRM architecture, development and governance, ensuring the platform scales effectively and supports business, operational and customer experience requirements. Own the data platform and data engineering capability, ensuring data architecture, governance and availability support commercial, operational and customer experience objectives. Ensure technology platforms, data practices and integrations comply with security, privacy, consent and governance requirements, including GDPR, access control and information security standards. Delivery Operating Model & CI/CD Own the delivery operating model - the standards, processes and CI/CD practices the teams work to - rather than running day to day sprint mechanics. Mature CI/CD pipelines, automated testing and release processes to enable fast, safe and frequent delivery. Set engineering quality, security and technical risk standards, and ensure they are embedded across all delivery teams. Monitor delivery health at a portfolio level, stepping in on the trade offs and escalations that require senior technical or strategic judgement. Business Partnership & Delivery Planning Build strong relationships with business stakeholders across Marketing, Sales, Customer Success and Operations, ensuring technology initiatives are aligned with agreed business priorities, and communicated clearly and delivered efficiently. Ensure requirements are appropriately defined, assessed and sequenced, providing clarity on feasibility, dependencies, costs, risks and delivery timelines. Act as the senior escalation point for technology related delivery decisions, architecture trade offs, resource allocation and execution risks. Executive Stakeholder Alignment Advise stakeholders on technology opportunities, constraints, dependencies and trade offs, providing clear recommendations on feasibility, cost, risk and delivery approach. Work closely with business leaders to ensure technology initiatives support agreed commercial, operational and customer objectives. Partner with the Head of Data to ensure data architecture, governance and analytics effectively support decision making across marketing, sales, customer operations and business performance. Manage strategic technology vendors, implementation partners and platform providers, ensuring technology investments deliver long term business value and remain aligned with business objectives. People Leadership Lead a team of approximately 15 across Web Engineering, Data Engineering, Salesforce Administration and Development, Product Ownership, and Marketing Technology, primarily through managers and team leads; including our Senior Product Manager and Head of Technology. Identify capability gaps and develop the organisational structure, skills and leadership required to support the evolving needs of the business. Technical Background & Skills This is an architecture , delivery and transformation led role. We are looking for a leader with the technical breadth and business understanding to define technology direction, make sound architectural decisions, lead complex change initiatives, and earn the trust of both engineers and senior business stakeholders. The role is not expected to write production code day to day, but should have sufficient technical depth to guide teams and challenge decisions where needed. Architecture & Platform Knowledge Strong architecture credentials, with the ability to define and evolve enterprise and business architecture across customer acquisition, sales, payments, provisioning, service, learning and analytics platforms. Deep understanding of business systems architecture, integration patterns, APIs and data flows across CRM, e commerce, marketing technology, payments and operational systems. Salesforce architecture expertise, including platform capabilities, governance, security, integration patterns and best practices, sufficient to direct development and assure architectural decisions. Strong understanding of digital experience platforms, experimentation, analytics and marketing technology, and the data flows that connect acquisition, conversion, sales and customer engagement. Experience with global e commerce and payment ecosystems, including multi market, multi currency and subscription based business models. Strong understanding of modern cloud and application architectures, including APIs, event driven architectures, microservices and enterprise data platforms. Data, AI & Emerging Technologies Strong understanding of data architecture, data engineering and analytics platforms, and how they support commercial, operational and customer experience objectives. Strategic understanding of AI, automation and LLM based technologies, including where and how they can be applied across marketing, sales and customer operations. Ability to evaluate emerging technologies pragmatically, balancing business value, complexity, risk and long term maintainability. Security, Privacy & Governance Strong understanding of privacy, consent management and regulatory requirements, including GDPR and related customer data obligations. Experience designing and governing technology solutions with security, privacy and compliance requirements embedded from the outset. Understanding of identity and access management, role based access controls, auditability and data governance practices across enterprise platforms. Ability to assess and manage technology, security and operational risks associated with third party vendors, integrations and platform dependencies click apply for full job details
Morgan Hunt Recruitment
PR and Communications Officer
Morgan Hunt Recruitment Glasgow, Lanarkshire
PR and Communications Officer Reporting to: Marketing and Communications Manager Salary: £29,000 - £32,000 Contract: Permanent, Full Time Hours: 35 hours per week, with flexibility for evenings and weekends Annual Leave: 40 days (inclusive of Public Holidays) Pension: 7% employer and 3% employee contribution Morgan Hunt is proud to partner with Beatson Cancer Charity to recruit a PR and Communications Officer. This role offers an exciting opportunity to join an award-winning communications team, helping to tell impactful stories, build the charity's profile, and support its mission to ensure no one faces cancer alone. About Beatson Cancer Charity: At Beatson Cancer Charity, they support and enhance the treatment, care, and wellbeing of current, former, and future cancer patients and their families. They work in partnership with the NHS, The Beatson West of Scotland Cancer Centre, and all related facilities. They believe that no one should face cancer on their own. This has always been their aim, and they will work hard to continue supporting even more people and families in the years to come. Key Responsibilities: Develop and implement media plans to maximise opportunities. Handle media enquiries, draft statements, and manage press office activities. Build relationships with journalists and secure coverage for campaigns and initiatives. Create engaging content for publications, reports, and digital channels. Support the production and promotion of the charity's podcast series. Monitor and evaluate media coverage and PR activity. Person Specification: Degree or equivalent experience in PR, communications, or journalism. Minimum 2 years' experience in a media environment (press office, PR agency, or journalism). Strong writing, project management, and media relations skills. Experience with social media and multimedia storytelling. Passion for making a difference and working in a charity environment. How to Apply: Please apply with your CV to this advert. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Aug 23, 2026
Full time
PR and Communications Officer Reporting to: Marketing and Communications Manager Salary: £29,000 - £32,000 Contract: Permanent, Full Time Hours: 35 hours per week, with flexibility for evenings and weekends Annual Leave: 40 days (inclusive of Public Holidays) Pension: 7% employer and 3% employee contribution Morgan Hunt is proud to partner with Beatson Cancer Charity to recruit a PR and Communications Officer. This role offers an exciting opportunity to join an award-winning communications team, helping to tell impactful stories, build the charity's profile, and support its mission to ensure no one faces cancer alone. About Beatson Cancer Charity: At Beatson Cancer Charity, they support and enhance the treatment, care, and wellbeing of current, former, and future cancer patients and their families. They work in partnership with the NHS, The Beatson West of Scotland Cancer Centre, and all related facilities. They believe that no one should face cancer on their own. This has always been their aim, and they will work hard to continue supporting even more people and families in the years to come. Key Responsibilities: Develop and implement media plans to maximise opportunities. Handle media enquiries, draft statements, and manage press office activities. Build relationships with journalists and secure coverage for campaigns and initiatives. Create engaging content for publications, reports, and digital channels. Support the production and promotion of the charity's podcast series. Monitor and evaluate media coverage and PR activity. Person Specification: Degree or equivalent experience in PR, communications, or journalism. Minimum 2 years' experience in a media environment (press office, PR agency, or journalism). Strong writing, project management, and media relations skills. Experience with social media and multimedia storytelling. Passion for making a difference and working in a charity environment. How to Apply: Please apply with your CV to this advert. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Profile 29
Senior Technical SEO Account Manager
Profile 29 City, London
Senior Technical SEO Account Manager Salary to £60k Benefits include medical insurance, pension + more Role is fully remote (UK) About Them: This company is a multi-award winning, highly reputable digital marketing agency. They are built on hard-work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to their agency click apply for full job details
Aug 22, 2026
Full time
Senior Technical SEO Account Manager Salary to £60k Benefits include medical insurance, pension + more Role is fully remote (UK) About Them: This company is a multi-award winning, highly reputable digital marketing agency. They are built on hard-work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to their agency click apply for full job details
Head of Early Careers Global Markets Recruiting - 12 Months Fixed Term Contract
3761 Barclays - BX - UK
Job Description Purpose of the role To source, attract, and hire of early career candidates. Accountabilities Development and implementation of early careers recruitment strategies and programmes that align with the bank's business goals, including the identification potential candidates through various channels, including job boards, social media, professional networks, and employee referrals. Build and maintain early career talent needs assessment to anticipate hiring needs and maintain a talent pipeline to ensure a consistent pool of candidates. Development of compelling job postings and marketing materials, execution and coordination of sourcing, screening and interviewing to assess candidates, making hiring recommendations and negotiating job offers. Onboarding processes for new hires, including orientation sessions administration, to facilitate a smooth transition into the organisation. Monitoring and reporting of key recruitment metrics, such as time-to-fill, cost per hire, and source of hire, including the identification of areas for improvement and optimisation. Stakeholder management of hiring managers, academic institutions sourcing firms and professional organisations to develop a strong talent pipeline. . Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Join us as the Head of Early Careers Global Markets Recruiting VP to lead intern and graduate recruitment across the UK and EMEA regions. In this high-visibility role, you will design and execute innovative attraction and assessment strategies, collaborate with stakeholders to deliver exceptional candidate experiences, and drive inclusion initiatives. As a strategic leader, you will mentor a team of passionate recruiters, analyze hiring data to refine strategies, and build strong partnerships across the business. Experience Requirements To be successful one should have experience with below: Proven experience in early careers recruitment, including interns and graduates, across undergraduate and graduate degree levels. Strong stakeholder management skills, with the ability to interact effectively across all levels, internally and externally Creative thinker with experience designing and implementing attraction and assessment strategies aligned with business goals Continuously strive to iterate and improve on the current candidate attraction strategy by analyzing hiring data, seeking external competitive intel resources, and leaning on existing knowledge of universities and organizations (Including review of the core school list and strategy) Strategic mindset with the ability to shape compelling recruitment narratives and plans Demonstrated experience managing and mentoring recruitment teams to drive productivity and impact Strong understanding of diversity and inclusion principles and ability to integrate them into recruitment strategies Willingness to travel as required and a solid understanding of the current recruitment landscape Knowledge of end-to-end regional or global recruitment processes is a plus Excellent Excel skills, coupled with the ability to review and analyze data to produce information and insights led presentations You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in London and requires travel during peak recruitment cycles. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the Top Workplace in the area.
Aug 22, 2026
Full time
Job Description Purpose of the role To source, attract, and hire of early career candidates. Accountabilities Development and implementation of early careers recruitment strategies and programmes that align with the bank's business goals, including the identification potential candidates through various channels, including job boards, social media, professional networks, and employee referrals. Build and maintain early career talent needs assessment to anticipate hiring needs and maintain a talent pipeline to ensure a consistent pool of candidates. Development of compelling job postings and marketing materials, execution and coordination of sourcing, screening and interviewing to assess candidates, making hiring recommendations and negotiating job offers. Onboarding processes for new hires, including orientation sessions administration, to facilitate a smooth transition into the organisation. Monitoring and reporting of key recruitment metrics, such as time-to-fill, cost per hire, and source of hire, including the identification of areas for improvement and optimisation. Stakeholder management of hiring managers, academic institutions sourcing firms and professional organisations to develop a strong talent pipeline. . Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Join us as the Head of Early Careers Global Markets Recruiting VP to lead intern and graduate recruitment across the UK and EMEA regions. In this high-visibility role, you will design and execute innovative attraction and assessment strategies, collaborate with stakeholders to deliver exceptional candidate experiences, and drive inclusion initiatives. As a strategic leader, you will mentor a team of passionate recruiters, analyze hiring data to refine strategies, and build strong partnerships across the business. Experience Requirements To be successful one should have experience with below: Proven experience in early careers recruitment, including interns and graduates, across undergraduate and graduate degree levels. Strong stakeholder management skills, with the ability to interact effectively across all levels, internally and externally Creative thinker with experience designing and implementing attraction and assessment strategies aligned with business goals Continuously strive to iterate and improve on the current candidate attraction strategy by analyzing hiring data, seeking external competitive intel resources, and leaning on existing knowledge of universities and organizations (Including review of the core school list and strategy) Strategic mindset with the ability to shape compelling recruitment narratives and plans Demonstrated experience managing and mentoring recruitment teams to drive productivity and impact Strong understanding of diversity and inclusion principles and ability to integrate them into recruitment strategies Willingness to travel as required and a solid understanding of the current recruitment landscape Knowledge of end-to-end regional or global recruitment processes is a plus Excellent Excel skills, coupled with the ability to review and analyze data to produce information and insights led presentations You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in London and requires travel during peak recruitment cycles. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the Top Workplace in the area.
Universal Music Group
Systems Operations Engineer
Universal Music Group
Music is UniversalIt's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email a Technical Operations Center (TOC) Manager, you will be one of three global managers operating in a "Follow the Sun" model, ensuring continuous 24/7 coverage and operational excellence across our technical infrastructure. You will be responsible for leading and mentoring a team of skilled technical professionals, optimizing daily operations, and expertly managing critical incidents to minimize service disruption. Your leadership will be crucial in facilitating seamless handoffs between shifts, maintaining high performance, and upholding the integrity of our systems globally.This is a 6 month contract with potential to be extendedDaily Operations & OptimizationOversee and direct the day-to-day activities of the Technical Operations Center, ensuring all systems, services, and infrastructure operate reliably and securely on a 24/7 basis.Develop, implement, and optimize operational procedures and workflows to enhance efficiency and productivity.Monitor system performance trends and ensure availability and reliability, proactively identifying and addressing issues to minimize downtime.Manage the implementation and maintenance of Service Level Objectives (SLO's) and Service Level Agreements (SLA's) with UMG Business Units, other IT groups, and vendors as appropriate. This includes measuring and reporting on these SLA's and SLO's on a regular and scheduled basis.Drive automation for all repeatable processes by implementing AI and SRE methodologies to reduce toil in daily operations.Major Incident ManagementTake ownership, lead and coordinate major incident response efforts, acting as the central point of contact during critical outages.Drive investigation activities, facilitate communication, and ensure rapid resolution or workaround implementation for severe IT incidents.Collaborate with cross-functional teams, including engineering, IT, and third-party vendors, to resolve complex issues and restore services promptly.Team Management & LeadershipLead, mentor, and develop a team of Technical Operations Center specialists, fostering a culture of accountability, collaboration, and continuous improvement.Manage the engagement, performance, and development of direct reports, including hiring, training, and scheduling work assignments.Provide guidance and support to the team, ensuring high-quality service delivery and adherence to operational standards.Establish and sustain standards of performance across all shifts, promoting a positive and productive work environment.Effective Handoffs & Global CoordinationFacilitate seamless and effective handoffs between shift teams in a "Follow the Sun" model, ensuring continuity of operations and clear communication of critical information.Define clear handover protocols and procedures, ensuring all essential information categories are covered during every transition.Ensure that all relevant information, including ongoing tasks, issues, and special instructions, is accurately and concisely conveyed to the incoming shift.Skills/AbilitiesDeep technical knowledge in infrastructure operationsAbility to assess faults, prioritize, respond and escalate accordinglyEffective time management and ability to prioritize multiple responsibilitiesWillingness to learn and develop new skillsAbility to work on own initiative and actively seeks ways of improving existing systems & processesCustomer service driven/focused with a proactive and positive can-do approach. Demonstrates commitment to organization's policy framework and practices continuous improvement.Ability and experience operating confidently and calmly in an emergency response environment with flexibility and strong executionExperienceA minimum of twelve years of experience in the computer industry with at least six years directly working in an IT management position with similar responsibilities. Core competency in technical operations center management is required including a proven leadership ability with a track record of influencing positive change.Thorough knowledge of IT operations, information technology best practices, and industry trends.Professional ITIL based problem-solving approach that includes root cause analysis, corrective action, and buy-inProven experience in supporting mission critical infrastructure and applications on a global scaleProven ability to work effectively within and across diverse global teams, developing and maintaining collaborative relationships.International experience is beneficial. Additional languages are a plus.EducationBA or BS degree in an IT related field or an equivalent combination of formal education and applicable experience requiredIndustry standard IT certificationsITIL Certification strongly desired.Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.Job Category:Universal Music Group
Aug 22, 2026
Full time
Music is UniversalIt's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email a Technical Operations Center (TOC) Manager, you will be one of three global managers operating in a "Follow the Sun" model, ensuring continuous 24/7 coverage and operational excellence across our technical infrastructure. You will be responsible for leading and mentoring a team of skilled technical professionals, optimizing daily operations, and expertly managing critical incidents to minimize service disruption. Your leadership will be crucial in facilitating seamless handoffs between shifts, maintaining high performance, and upholding the integrity of our systems globally.This is a 6 month contract with potential to be extendedDaily Operations & OptimizationOversee and direct the day-to-day activities of the Technical Operations Center, ensuring all systems, services, and infrastructure operate reliably and securely on a 24/7 basis.Develop, implement, and optimize operational procedures and workflows to enhance efficiency and productivity.Monitor system performance trends and ensure availability and reliability, proactively identifying and addressing issues to minimize downtime.Manage the implementation and maintenance of Service Level Objectives (SLO's) and Service Level Agreements (SLA's) with UMG Business Units, other IT groups, and vendors as appropriate. This includes measuring and reporting on these SLA's and SLO's on a regular and scheduled basis.Drive automation for all repeatable processes by implementing AI and SRE methodologies to reduce toil in daily operations.Major Incident ManagementTake ownership, lead and coordinate major incident response efforts, acting as the central point of contact during critical outages.Drive investigation activities, facilitate communication, and ensure rapid resolution or workaround implementation for severe IT incidents.Collaborate with cross-functional teams, including engineering, IT, and third-party vendors, to resolve complex issues and restore services promptly.Team Management & LeadershipLead, mentor, and develop a team of Technical Operations Center specialists, fostering a culture of accountability, collaboration, and continuous improvement.Manage the engagement, performance, and development of direct reports, including hiring, training, and scheduling work assignments.Provide guidance and support to the team, ensuring high-quality service delivery and adherence to operational standards.Establish and sustain standards of performance across all shifts, promoting a positive and productive work environment.Effective Handoffs & Global CoordinationFacilitate seamless and effective handoffs between shift teams in a "Follow the Sun" model, ensuring continuity of operations and clear communication of critical information.Define clear handover protocols and procedures, ensuring all essential information categories are covered during every transition.Ensure that all relevant information, including ongoing tasks, issues, and special instructions, is accurately and concisely conveyed to the incoming shift.Skills/AbilitiesDeep technical knowledge in infrastructure operationsAbility to assess faults, prioritize, respond and escalate accordinglyEffective time management and ability to prioritize multiple responsibilitiesWillingness to learn and develop new skillsAbility to work on own initiative and actively seeks ways of improving existing systems & processesCustomer service driven/focused with a proactive and positive can-do approach. Demonstrates commitment to organization's policy framework and practices continuous improvement.Ability and experience operating confidently and calmly in an emergency response environment with flexibility and strong executionExperienceA minimum of twelve years of experience in the computer industry with at least six years directly working in an IT management position with similar responsibilities. Core competency in technical operations center management is required including a proven leadership ability with a track record of influencing positive change.Thorough knowledge of IT operations, information technology best practices, and industry trends.Professional ITIL based problem-solving approach that includes root cause analysis, corrective action, and buy-inProven experience in supporting mission critical infrastructure and applications on a global scaleProven ability to work effectively within and across diverse global teams, developing and maintaining collaborative relationships.International experience is beneficial. Additional languages are a plus.EducationBA or BS degree in an IT related field or an equivalent combination of formal education and applicable experience requiredIndustry standard IT certificationsITIL Certification strongly desired.Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.Job Category:Universal Music Group
Compliance Advisory Manager
IG Index Limited
Job Title: Compliance Advisory Manager Overview This role sits within our Line 2 Compliance function, responsible for providing independent review, advice, and constructive challenge to ensure regulatory and conduct risks are effectively identified, assessed, and managed in line with risk appetite and regulatory obligations. The role has specific accountability for reviewing and approving financial promotions to ensure compliance with FCA and other applicable regulatory requirements, while supporting the business to deliver marketing and client communications in a timely and commercially effective way. Responsibilities Advisory, Review & Constructive Challenge Provide independent Line 2 review, advice, and challenge on product, customer, and strategic initiatives, including new products, product changes, market expansion, and distribution developments. Independently assess compliance and conduct risks arising from evolving business activities and ensure appropriate controls are designed and implemented. Partner with business stakeholders to enable commercial initiatives while ensuring regulatory obligations and client protections are met. Financial Promotions Review & Approval Review and approve financial promotions and client communications to ensure compliance with FCA requirements, including FCA Principles for Businesses, Consumer Duty, COBS, and the financial promotions rules under FSMA. Provide timely and pragmatic compliance advice on marketing campaigns, product promotions, digital content, social media communications, and client-facing materials. Apply sound judgement to balance regulatory requirements with commercial priorities and risk appetite. Manage high volumes of reviews, often under tight deadlines, while maintaining quality and regulatory standards. Advisory & Stakeholder Support Work closely with marketing, product, and commercial teams to provide practical compliance guidance throughout campaign and product development. Support business teams in developing compliant marketing strategies and communications from the outset rather than late-stage remediation. Provide constructive challenge where communications or promotions may create regulatory or conduct risk. Governance, Controls & Continuous Improvement Support enhancement of financial promotions governance, processes, and controls to improve consistency and efficiency of reviews. Maintain strong records and oversight of approvals and escalations in line with internal governance requirements. Support identification of recurring issues and contribute to improvements in marketing and communications practices. Training & Capability Development Support delivery of training and education to marketing and business teams to strengthen understanding of financial promotions requirements and expectations. Provide ongoing coaching and guidance to stakeholders to build stronger first-line capability and reduce rework. Contribute to development of guidance and best-practice materials for marketing and product teams. Qualifications 5-8 years' compliance experience within financial services, with strong experience reviewing and approving financial promotions. Strong technical expertise in UK financial promotions regulation and conduct requirements, including FCA rules and Consumer Duty expectations. Experience working with marketing and product teams in fast-paced environments with tight delivery timelines. Strong understanding of financial products, ideally including trading or investment products. Bachelor's degree in Law, Business, Finance, Economics or related field. Acts with integrity and consistently demonstrates high professional and ethical standards. Delivers high-quality work with energy, accountability, and a strong sense of urgency. Commercial and solutions-focused, enabling growth while maintaining strong compliance and client protection. Committed to continuous improvement in controls and ways of working. Communicates clearly and manages stakeholders effectively. Collaborates constructively while providing confident and effective challenge. Demonstrates sound judgement and resilience. Comfortable working from IG's London office a minimum of three days per week. Diversity & Inclusion We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, and we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Benefits 12% Flexible Benefits Package over and above your base salary, and wide variety of pension, insurance and medical plans to choose from. Participation in our annual performance based bonus scheme. Matched giving for your fundraising activity. Flexible working hours and work-from-home opportunities. Career-focused technical and leadership trainings in-class and online, including unlimited access to LinkedIn Learning platform. A day off on your birthday. Two days' volunteering leave per year. Regular coaching and development sessions with senior leadership to optimise your leadership impact and identify growth opportunities.
Aug 22, 2026
Full time
Job Title: Compliance Advisory Manager Overview This role sits within our Line 2 Compliance function, responsible for providing independent review, advice, and constructive challenge to ensure regulatory and conduct risks are effectively identified, assessed, and managed in line with risk appetite and regulatory obligations. The role has specific accountability for reviewing and approving financial promotions to ensure compliance with FCA and other applicable regulatory requirements, while supporting the business to deliver marketing and client communications in a timely and commercially effective way. Responsibilities Advisory, Review & Constructive Challenge Provide independent Line 2 review, advice, and challenge on product, customer, and strategic initiatives, including new products, product changes, market expansion, and distribution developments. Independently assess compliance and conduct risks arising from evolving business activities and ensure appropriate controls are designed and implemented. Partner with business stakeholders to enable commercial initiatives while ensuring regulatory obligations and client protections are met. Financial Promotions Review & Approval Review and approve financial promotions and client communications to ensure compliance with FCA requirements, including FCA Principles for Businesses, Consumer Duty, COBS, and the financial promotions rules under FSMA. Provide timely and pragmatic compliance advice on marketing campaigns, product promotions, digital content, social media communications, and client-facing materials. Apply sound judgement to balance regulatory requirements with commercial priorities and risk appetite. Manage high volumes of reviews, often under tight deadlines, while maintaining quality and regulatory standards. Advisory & Stakeholder Support Work closely with marketing, product, and commercial teams to provide practical compliance guidance throughout campaign and product development. Support business teams in developing compliant marketing strategies and communications from the outset rather than late-stage remediation. Provide constructive challenge where communications or promotions may create regulatory or conduct risk. Governance, Controls & Continuous Improvement Support enhancement of financial promotions governance, processes, and controls to improve consistency and efficiency of reviews. Maintain strong records and oversight of approvals and escalations in line with internal governance requirements. Support identification of recurring issues and contribute to improvements in marketing and communications practices. Training & Capability Development Support delivery of training and education to marketing and business teams to strengthen understanding of financial promotions requirements and expectations. Provide ongoing coaching and guidance to stakeholders to build stronger first-line capability and reduce rework. Contribute to development of guidance and best-practice materials for marketing and product teams. Qualifications 5-8 years' compliance experience within financial services, with strong experience reviewing and approving financial promotions. Strong technical expertise in UK financial promotions regulation and conduct requirements, including FCA rules and Consumer Duty expectations. Experience working with marketing and product teams in fast-paced environments with tight delivery timelines. Strong understanding of financial products, ideally including trading or investment products. Bachelor's degree in Law, Business, Finance, Economics or related field. Acts with integrity and consistently demonstrates high professional and ethical standards. Delivers high-quality work with energy, accountability, and a strong sense of urgency. Commercial and solutions-focused, enabling growth while maintaining strong compliance and client protection. Committed to continuous improvement in controls and ways of working. Communicates clearly and manages stakeholders effectively. Collaborates constructively while providing confident and effective challenge. Demonstrates sound judgement and resilience. Comfortable working from IG's London office a minimum of three days per week. Diversity & Inclusion We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, and we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Benefits 12% Flexible Benefits Package over and above your base salary, and wide variety of pension, insurance and medical plans to choose from. Participation in our annual performance based bonus scheme. Matched giving for your fundraising activity. Flexible working hours and work-from-home opportunities. Career-focused technical and leadership trainings in-class and online, including unlimited access to LinkedIn Learning platform. A day off on your birthday. Two days' volunteering leave per year. Regular coaching and development sessions with senior leadership to optimise your leadership impact and identify growth opportunities.
Mexa Solutions LTD
Product Marketing Manager
Mexa Solutions LTD Reading, Berkshire
Product Marketing Manager - Legal £80 -90k Basic Fully Remote, UK B2B SaaS Legal SaaS The product is proven. The market is there. The PMM function isn't. That's where you come in. You'll shape the positioning, messaging and go-to-market strategy for an established B2B Legal SaaS platform used by enterprise Legal clientele. Not inherit someone else's playbook. Build the one that drives the next stage of growth. This profitable, product-led SaaS business focusing on Legal, has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The SaaS product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together within one platform. The technology is established. The product team is strong. Recent enterprise sales performance is moving firmly in the right direction. What's missing is a dedicated Product Marketing Manager to connect the product, market and commercial story. What you'll own You'll define how the platform is positioned, who it is for and why buyers should choose it. That includes: Positioning, messaging, personas and competitive intelligence. Go-to-market strategy, product-led campaigns and demand generation. Sales enablement including decks, battlecards, guides, case studies and proposals. Your success will not be measured by website traffic, content volume or how many campaigns you launched. It will be measured by qualified opportunities and the contribution product marketing makes to revenue. You'll work directly with Product, Sales and senior leadership, with regular access to customers and prospects. You'll use those conversations to sharpen the message, improve campaigns and feed genuine market insight back into the roadmap. You'll also become one of the visible faces of the product. That could mean delivering a webinar, running a product demonstration, presenting at an industry event or confidently answering detailed questions from enterprise buyers. There are typically several UK and international events each year, including occasional travel to the US. This probably suits you if You've spent at least three years specifically within Product Marketing for a B2B software or SaaS business - WITHIN THE LEGAL space. You must have worked within the legal domain as a PMM. Not general marketing with occasional product content. You understand positioning, messaging, enterprise buying journeys, go-to-market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You'll need to move comfortably between strategy and execution. One day you may be challenging the market positioning with senior leaders within legal. The next, you could be writing a landing page, improving a sales deck or preparing for a product demonstration. You'll also need enough confidence to challenge strong opinions rather than simply agreeing with them. This is a flat, direct and highly technical environment. You'll have access to senior decision-makers within legal, but you'll be expected to hold your own. What you'll get £80,000 - £90,000 basic salary. Fully remote working anywhere in the UK. 25 days' holiday plus bank holidays. Flexible working and direct access to senior leadership. The freedom to build a genuine product marketing function. A visible role around Microsoft 365, enterprise knowledge and AI. This is not a marketing coordination role and it will not suit someone whose experience is mainly B2C, PPC, social media management or generic campaign delivery. It is an opportunity to shape how an established legal enterprise SaaS product is understood, bought and taken to market. Your CV does not need to be perfect or completely up to date. Drop an email to simon com for a confidential conversation.
Aug 22, 2026
Full time
Product Marketing Manager - Legal £80 -90k Basic Fully Remote, UK B2B SaaS Legal SaaS The product is proven. The market is there. The PMM function isn't. That's where you come in. You'll shape the positioning, messaging and go-to-market strategy for an established B2B Legal SaaS platform used by enterprise Legal clientele. Not inherit someone else's playbook. Build the one that drives the next stage of growth. This profitable, product-led SaaS business focusing on Legal, has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The SaaS product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together within one platform. The technology is established. The product team is strong. Recent enterprise sales performance is moving firmly in the right direction. What's missing is a dedicated Product Marketing Manager to connect the product, market and commercial story. What you'll own You'll define how the platform is positioned, who it is for and why buyers should choose it. That includes: Positioning, messaging, personas and competitive intelligence. Go-to-market strategy, product-led campaigns and demand generation. Sales enablement including decks, battlecards, guides, case studies and proposals. Your success will not be measured by website traffic, content volume or how many campaigns you launched. It will be measured by qualified opportunities and the contribution product marketing makes to revenue. You'll work directly with Product, Sales and senior leadership, with regular access to customers and prospects. You'll use those conversations to sharpen the message, improve campaigns and feed genuine market insight back into the roadmap. You'll also become one of the visible faces of the product. That could mean delivering a webinar, running a product demonstration, presenting at an industry event or confidently answering detailed questions from enterprise buyers. There are typically several UK and international events each year, including occasional travel to the US. This probably suits you if You've spent at least three years specifically within Product Marketing for a B2B software or SaaS business - WITHIN THE LEGAL space. You must have worked within the legal domain as a PMM. Not general marketing with occasional product content. You understand positioning, messaging, enterprise buying journeys, go-to-market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You'll need to move comfortably between strategy and execution. One day you may be challenging the market positioning with senior leaders within legal. The next, you could be writing a landing page, improving a sales deck or preparing for a product demonstration. You'll also need enough confidence to challenge strong opinions rather than simply agreeing with them. This is a flat, direct and highly technical environment. You'll have access to senior decision-makers within legal, but you'll be expected to hold your own. What you'll get £80,000 - £90,000 basic salary. Fully remote working anywhere in the UK. 25 days' holiday plus bank holidays. Flexible working and direct access to senior leadership. The freedom to build a genuine product marketing function. A visible role around Microsoft 365, enterprise knowledge and AI. This is not a marketing coordination role and it will not suit someone whose experience is mainly B2C, PPC, social media management or generic campaign delivery. It is an opportunity to shape how an established legal enterprise SaaS product is understood, bought and taken to market. Your CV does not need to be perfect or completely up to date. Drop an email to simon com for a confidential conversation.
LeoVegas
Display and Programmatic Manager
LeoVegas City, Newcastle Upon Tyne
ABOUT THE ROLE: We are seeking an experienced Programmatic Manager to join our UK&I Media team. In this role, you will be responsible for planning and managing Programmatic & Display marketing strategies across multiple brands. You will play an instrumental role in driving new initiatives and projects to expand our activity and grow the channel within our local structure for the UK & Ireland. You will be reporting directly to the Paid Social & Programmatic Lead, while working closely with other stakeholders in the UK&I Media team and across the wider UK&I cluster, including Marketing, Brand, Creative, AdTech teams and more. In order to drive successful campaigns, you will utilise all the latest solutions and tools from Programmatic platforms (including YouTube, The Trade Desk, Sportradar, Moloco and similar). To succeed in this role, you need to be a self-driven and self-motivated individual - ready to take ownership of multiple accounts. You will drive exciting projects by bringing new DSPs in-house and implementing industry leading solutions, whilst working closely with the team and providing mentoring to other colleagues. The ideal candidate will be a positive and adaptable team player, with a problem-solving attitude, and excellent communication and presentation skills. YOU WILL BE RESPONSIBLE FOR: Planning and managing a wide range of Programmatic & Display campaigns hands-on across multiple platforms (including YouTube, The Trade Desk, Sportradar, Moloco and similar), for all verticals (casino, live casino, sports betting) and multiple brands. Analysing metrics from internal tools and platforms to track campaign performance and continuously optimise our accounts, while reporting on the results and achievements to the relevant stakeholders. Implementing new industry leading solutions and running regular A/B tests across our activity, aligned with the overall goals and KPIs. Building strong relationships with our key partners including digital media agencies, external digital platform teams and tech vendors. Navigating complex tracking and attribution systems by partnering with AdTech teams to maximise our measurement capabilities across the channel and expand our incrementality testing. Collaborating with Brand and Creative teams to ensure messaging and creatives are aligned across the funnel and utilise channel best practices. Activating CRM data within our DSPs to execute highly targeted segmentation strategies as well as drive lookalike modelling. Staying ahead of platform updates, new ad formats, and emerging media opportunities. Working closely with the Central Marketing teams to ensure alignment, consistency and best practice sharing across markets. Ensuring full compliance with regional advertising regulations and other compliance standards. OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING: 2-3+ years of experience managing Programmatic & Display campaigns (client side or agency). Gaming industry experience will be considered a plus. Hands-on experience working with some of the popular channel platforms and tools (YouTube, The Trade Desk, Sportradar, DV360, AdForm and/or Moloco). Good knowledge of Programmatic best practices - from a technical perspective, through performance delivery, to creative guidelines and tools. Strong analytical mindset, confident in spotting opportunities for growth and with professional experience in using analytics tools (Tableau/Looker, Google Analytics, Appsflyer or similar). Excellent communication and interpersonal skills, with the ability to work effectively both independently and as part of a team. Fluent English is essential for this role, both written and spoken. WHO WE ARE At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We're a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide. BENEFITS Hybrid working - 3 days per week at the office, with flexibility for 2 days at home Workation - Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply). Plenty of time to recharge - 28 days of paid leave, plus all public and bank holidays in England. Invest in your future - We match pension contributions up to 6%. Comprehensive healthcare - BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments. Wellbeing allowance - £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply). A great workplace experience - Talented colleagues, free onsite parking, complimentary snacks and drinks, Monday breakfasts, and Friday lunches. A social culture you'll love - Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun. Support for growing families - Up to 6 months of full pay for maternity leave. Stay active & save money - Cycle-to-work scheme and gym discounts. And there's more We'll share even more perks related to your role when you chat with our Talent Acquisition team! In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don't wait for things to happen; we pounce and make it happen! Would you be a good fit for the Leo Pride - give us a roar!
Aug 22, 2026
Full time
ABOUT THE ROLE: We are seeking an experienced Programmatic Manager to join our UK&I Media team. In this role, you will be responsible for planning and managing Programmatic & Display marketing strategies across multiple brands. You will play an instrumental role in driving new initiatives and projects to expand our activity and grow the channel within our local structure for the UK & Ireland. You will be reporting directly to the Paid Social & Programmatic Lead, while working closely with other stakeholders in the UK&I Media team and across the wider UK&I cluster, including Marketing, Brand, Creative, AdTech teams and more. In order to drive successful campaigns, you will utilise all the latest solutions and tools from Programmatic platforms (including YouTube, The Trade Desk, Sportradar, Moloco and similar). To succeed in this role, you need to be a self-driven and self-motivated individual - ready to take ownership of multiple accounts. You will drive exciting projects by bringing new DSPs in-house and implementing industry leading solutions, whilst working closely with the team and providing mentoring to other colleagues. The ideal candidate will be a positive and adaptable team player, with a problem-solving attitude, and excellent communication and presentation skills. YOU WILL BE RESPONSIBLE FOR: Planning and managing a wide range of Programmatic & Display campaigns hands-on across multiple platforms (including YouTube, The Trade Desk, Sportradar, Moloco and similar), for all verticals (casino, live casino, sports betting) and multiple brands. Analysing metrics from internal tools and platforms to track campaign performance and continuously optimise our accounts, while reporting on the results and achievements to the relevant stakeholders. Implementing new industry leading solutions and running regular A/B tests across our activity, aligned with the overall goals and KPIs. Building strong relationships with our key partners including digital media agencies, external digital platform teams and tech vendors. Navigating complex tracking and attribution systems by partnering with AdTech teams to maximise our measurement capabilities across the channel and expand our incrementality testing. Collaborating with Brand and Creative teams to ensure messaging and creatives are aligned across the funnel and utilise channel best practices. Activating CRM data within our DSPs to execute highly targeted segmentation strategies as well as drive lookalike modelling. Staying ahead of platform updates, new ad formats, and emerging media opportunities. Working closely with the Central Marketing teams to ensure alignment, consistency and best practice sharing across markets. Ensuring full compliance with regional advertising regulations and other compliance standards. OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING: 2-3+ years of experience managing Programmatic & Display campaigns (client side or agency). Gaming industry experience will be considered a plus. Hands-on experience working with some of the popular channel platforms and tools (YouTube, The Trade Desk, Sportradar, DV360, AdForm and/or Moloco). Good knowledge of Programmatic best practices - from a technical perspective, through performance delivery, to creative guidelines and tools. Strong analytical mindset, confident in spotting opportunities for growth and with professional experience in using analytics tools (Tableau/Looker, Google Analytics, Appsflyer or similar). Excellent communication and interpersonal skills, with the ability to work effectively both independently and as part of a team. Fluent English is essential for this role, both written and spoken. WHO WE ARE At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We're a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide. BENEFITS Hybrid working - 3 days per week at the office, with flexibility for 2 days at home Workation - Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply). Plenty of time to recharge - 28 days of paid leave, plus all public and bank holidays in England. Invest in your future - We match pension contributions up to 6%. Comprehensive healthcare - BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments. Wellbeing allowance - £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply). A great workplace experience - Talented colleagues, free onsite parking, complimentary snacks and drinks, Monday breakfasts, and Friday lunches. A social culture you'll love - Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun. Support for growing families - Up to 6 months of full pay for maternity leave. Stay active & save money - Cycle-to-work scheme and gym discounts. And there's more We'll share even more perks related to your role when you chat with our Talent Acquisition team! In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don't wait for things to happen; we pounce and make it happen! Would you be a good fit for the Leo Pride - give us a roar!
Cancer Research UK
Email & SMS Marketing Senior Executive
Cancer Research UK
Big ideas. Lifelong connections. One objective. Email & SMS Marketing Senior Executive £36,000 to £40,000 Reports to: Email and SMS Marketing Manager Department: Marketing, Fundraising & Engagement Contract: 12 month fixed-term contract Hours: Full time 35 hours per week (Open to flexible working requests such as compressed hours or 4 day weeks) Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) Closing date: Open until filled. We will be shortlisting on a rolling basis and will close the vacancy once we have received sufficient applications. Recruitment process: Task and Competency based interview At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone determined, someone like you. Due to an internal moves, we are looking for an experienced Email and SMS marketing professional, looking for their next challenge. You'll use your experience to broadcast email marketing campaigns using Adobe Campaign Manager, alongside providing support to marketers across the organisation to deliver their own email marketing campaigns using the tool. This is an exciting opportunity to get to grips with a world-renowned multi-channel marketing platform. What will I be doing? Deliver email and SMS marketing campaign plans to time, budget and against agreed KPIs with the support of the Email & SMS Marketing Executives Plan and build automated workflows which effectively deliver against marketing plans, Audience & Product objectives, and place supporters at their heart Lead on the delivery of data and digital campaign set-up requirements that ensure optimal targeting and tracking in collaboration with Data Selections and Web Analyst experts Work with UX experts to devise pre-launch test and learn initiatives, using results to recommend areas for optimisation Be a channel expert for email and SMS delivery, maximising the potential of Adobe to execute timely, relevant and personalised communications that result in high levels of audience engagement Work collaboratively with other Digital Marketing & Delivery teams to execute campaigns effectively and efficiently, taking a holistic view of cross-channel activity Take a future-facing view of digital marketing trends and developments to ensure Cancer Research UK's email and SMS communications stay ahead of the curve, making recommendations to automate to gain efficiencies Lead on in-campaign reporting and post-campaign analysis, sharing recommendations for optimisation and to improve the effectiveness of future campaigns with key stakeholders Mentor the Email & SMS Marketing Executives, guiding and upskilling them Work collaboratively with teams across Fundraising & Marketing to share learnings and best practice What skills will I need? Relevant experience of delivering email and SMS marketing campaigns, from planning through to execution and analysis Experience of using Adobe Campaign or similar technology to deliver and automate campaigns, and knowledge of HTML Experience of planning personalised email and SMS journeys for different audience segments Passionate about digital marketing with a good knowledge of the latest trends Data-driven with an understanding of UX principles and experience of interpreting results and recommending opportunities for optimisation Experience of building positive working relationships and working effectively as part of a team Experience of managing own workload, meeting deadlines and effectively handling changing priorities Strong attention to detail Strong Microsoft Office skills, including Excel and PowerPoint What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
Aug 22, 2026
Full time
Big ideas. Lifelong connections. One objective. Email & SMS Marketing Senior Executive £36,000 to £40,000 Reports to: Email and SMS Marketing Manager Department: Marketing, Fundraising & Engagement Contract: 12 month fixed-term contract Hours: Full time 35 hours per week (Open to flexible working requests such as compressed hours or 4 day weeks) Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) Closing date: Open until filled. We will be shortlisting on a rolling basis and will close the vacancy once we have received sufficient applications. Recruitment process: Task and Competency based interview At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone determined, someone like you. Due to an internal moves, we are looking for an experienced Email and SMS marketing professional, looking for their next challenge. You'll use your experience to broadcast email marketing campaigns using Adobe Campaign Manager, alongside providing support to marketers across the organisation to deliver their own email marketing campaigns using the tool. This is an exciting opportunity to get to grips with a world-renowned multi-channel marketing platform. What will I be doing? Deliver email and SMS marketing campaign plans to time, budget and against agreed KPIs with the support of the Email & SMS Marketing Executives Plan and build automated workflows which effectively deliver against marketing plans, Audience & Product objectives, and place supporters at their heart Lead on the delivery of data and digital campaign set-up requirements that ensure optimal targeting and tracking in collaboration with Data Selections and Web Analyst experts Work with UX experts to devise pre-launch test and learn initiatives, using results to recommend areas for optimisation Be a channel expert for email and SMS delivery, maximising the potential of Adobe to execute timely, relevant and personalised communications that result in high levels of audience engagement Work collaboratively with other Digital Marketing & Delivery teams to execute campaigns effectively and efficiently, taking a holistic view of cross-channel activity Take a future-facing view of digital marketing trends and developments to ensure Cancer Research UK's email and SMS communications stay ahead of the curve, making recommendations to automate to gain efficiencies Lead on in-campaign reporting and post-campaign analysis, sharing recommendations for optimisation and to improve the effectiveness of future campaigns with key stakeholders Mentor the Email & SMS Marketing Executives, guiding and upskilling them Work collaboratively with teams across Fundraising & Marketing to share learnings and best practice What skills will I need? Relevant experience of delivering email and SMS marketing campaigns, from planning through to execution and analysis Experience of using Adobe Campaign or similar technology to deliver and automate campaigns, and knowledge of HTML Experience of planning personalised email and SMS journeys for different audience segments Passionate about digital marketing with a good knowledge of the latest trends Data-driven with an understanding of UX principles and experience of interpreting results and recommending opportunities for optimisation Experience of building positive working relationships and working effectively as part of a team Experience of managing own workload, meeting deadlines and effectively handling changing priorities Strong attention to detail Strong Microsoft Office skills, including Excel and PowerPoint What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
Yolk Recruitment Ltd
Marketing Manager
Yolk Recruitment Ltd Newport, Gwent
An established and highly regarded law firm in Newport is looking to appoint an experienced Marketing Manager to lead and develop its marketing activity across the business. This is an excellent opportunity for an ambitious marketing professional with previous experience within the legal sector who understands the unique requirements, audience and commercial environment of a professional services organisation. The Marketing Manager will take ownership of the firm's marketing strategy, brand positioning and communications, ensuring marketing activity supports wider business objectives and contributes to continued growth. The successful candidate will be both strategic and hands-on, with the ability to develop and implement effective marketing campaigns while managing multiple stakeholders and priorities across the firm. Key Responsibilities Develop and implement the firm's overall marketing strategy, aligned with business development and commercial objectives. Manage and strengthen the firm's brand, ensuring consistent positioning and messaging across all channels. Plan, deliver and evaluate integrated marketing campaigns across digital and traditional channels. Develop and manage the firm's content strategy, including website content, thought leadership, articles, newsletters and other communications. Manage the firm's digital presence, including website, SEO, email marketing and social media activity. Work closely with Partners, fee earners and internal stakeholders to identify marketing opportunities and translate legal expertise into engaging, commercially focused content. Support business development initiatives, pitches, tenders, events and client communications. Develop campaigns and initiatives to enhance client engagement, brand awareness and market positioning. Manage external marketing agencies, suppliers and creative partners where required. Monitor marketing performance and provide regular reporting and insight to senior stakeholders. Use data and market insight to identify opportunities, measure ROI and continually improve marketing activity. Manage the marketing budget, ensuring effective allocation of resources and commercial value. Support the planning and delivery of events, seminars and networking activity. Identify opportunities to enhance the firm's profile within relevant legal and professional services markets. Keep up to date with developments and trends across legal-sector marketing, digital communications and professional services. Ensure all marketing and communications activity reflects the firm's values, reputation and professional standards. About You The successful candidate will be an experienced marketing professional with a proven background within the legal sector . You will understand the complexities of marketing professional services and be confident working with Partners, lawyers and senior stakeholders. You will be a commercially minded marketer who can balance strategic thinking with hands-on delivery and demonstrate a strong understanding of how effective marketing can support client acquisition, retention and business growth. Essential Experience & Skills Previous marketing experience within a law firm or legal services environment is essential. Strong understanding of the legal sector and the professional services landscape. Proven experience developing and delivering marketing strategies and campaigns. Excellent written and verbal communication skills, with the ability to create high-quality, professional content. Experience managing digital marketing channels, including websites, SEO, email marketing and social media. Experience working with senior stakeholders, Partners and fee earners. Strong project management and organisational skills, with the ability to manage competing priorities. Commercial awareness and an understanding of how marketing contributes to business development and growth. Experience analysing marketing performance and using data to inform decision-making. Strong attention to detail and a high level of professionalism. Personal Attributes The successful candidate will be: Commercially focused and results driven. Strategic, creative and proactive. Confident communicating with senior stakeholders. Highly organised with excellent attention to detail. Comfortable working independently while also operating effectively as part of a wider team. Adaptable and able to work in a fast-paced professional environment. Passionate about marketing and the role it can play in supporting a successful legal practice. What the Firm Offers £40,000pa Opportunity to take ownership of the firm's marketing function. Exposure to senior leadership and Partners across the business. A collaborative and professional working environment. Opportunities for continued professional development and career progression. A varied role with significant scope to influence and develop the firm's marketing strategy.
Aug 22, 2026
Full time
An established and highly regarded law firm in Newport is looking to appoint an experienced Marketing Manager to lead and develop its marketing activity across the business. This is an excellent opportunity for an ambitious marketing professional with previous experience within the legal sector who understands the unique requirements, audience and commercial environment of a professional services organisation. The Marketing Manager will take ownership of the firm's marketing strategy, brand positioning and communications, ensuring marketing activity supports wider business objectives and contributes to continued growth. The successful candidate will be both strategic and hands-on, with the ability to develop and implement effective marketing campaigns while managing multiple stakeholders and priorities across the firm. Key Responsibilities Develop and implement the firm's overall marketing strategy, aligned with business development and commercial objectives. Manage and strengthen the firm's brand, ensuring consistent positioning and messaging across all channels. Plan, deliver and evaluate integrated marketing campaigns across digital and traditional channels. Develop and manage the firm's content strategy, including website content, thought leadership, articles, newsletters and other communications. Manage the firm's digital presence, including website, SEO, email marketing and social media activity. Work closely with Partners, fee earners and internal stakeholders to identify marketing opportunities and translate legal expertise into engaging, commercially focused content. Support business development initiatives, pitches, tenders, events and client communications. Develop campaigns and initiatives to enhance client engagement, brand awareness and market positioning. Manage external marketing agencies, suppliers and creative partners where required. Monitor marketing performance and provide regular reporting and insight to senior stakeholders. Use data and market insight to identify opportunities, measure ROI and continually improve marketing activity. Manage the marketing budget, ensuring effective allocation of resources and commercial value. Support the planning and delivery of events, seminars and networking activity. Identify opportunities to enhance the firm's profile within relevant legal and professional services markets. Keep up to date with developments and trends across legal-sector marketing, digital communications and professional services. Ensure all marketing and communications activity reflects the firm's values, reputation and professional standards. About You The successful candidate will be an experienced marketing professional with a proven background within the legal sector . You will understand the complexities of marketing professional services and be confident working with Partners, lawyers and senior stakeholders. You will be a commercially minded marketer who can balance strategic thinking with hands-on delivery and demonstrate a strong understanding of how effective marketing can support client acquisition, retention and business growth. Essential Experience & Skills Previous marketing experience within a law firm or legal services environment is essential. Strong understanding of the legal sector and the professional services landscape. Proven experience developing and delivering marketing strategies and campaigns. Excellent written and verbal communication skills, with the ability to create high-quality, professional content. Experience managing digital marketing channels, including websites, SEO, email marketing and social media. Experience working with senior stakeholders, Partners and fee earners. Strong project management and organisational skills, with the ability to manage competing priorities. Commercial awareness and an understanding of how marketing contributes to business development and growth. Experience analysing marketing performance and using data to inform decision-making. Strong attention to detail and a high level of professionalism. Personal Attributes The successful candidate will be: Commercially focused and results driven. Strategic, creative and proactive. Confident communicating with senior stakeholders. Highly organised with excellent attention to detail. Comfortable working independently while also operating effectively as part of a wider team. Adaptable and able to work in a fast-paced professional environment. Passionate about marketing and the role it can play in supporting a successful legal practice. What the Firm Offers £40,000pa Opportunity to take ownership of the firm's marketing function. Exposure to senior leadership and Partners across the business. A collaborative and professional working environment. Opportunities for continued professional development and career progression. A varied role with significant scope to influence and develop the firm's marketing strategy.
Birmingham Hospice
Fundraising Marketing Manager
Birmingham Hospice Birmingham, Staffordshire
Closing Date: 31st August 2026 Interview Date: 1st over Teams week commencing 14th September, 2nd Face to Face Week commencing 21st September Corporate Band E Salary : £38,413 rising to £39,908 in year two, subject to achieving objectives Hours: Full Time, 37.5 hours Fixed Term: 2 years until 31st December 2028, covering a secondment Hybrid working with multi-site working from home and across both sites, Selly Park and Erdington About the role We are recruiting a Fundraising Marketing Manager to support income growth through the delivery of Birmingham Hospice's income generation communications and marketing activity. This is a two-year, fixed-term post covering a secondment - a genuine opportunity to make a lasting impact for a charity with ambitious plans for the future. Working closely with income generation colleagues, you'll bring together fundraising, media, marketing, digital, creative and campaigns activity to maximise income, supporter acquisition and retention. You'll be confident leading projects and working collaboratively across teams to deliver impactful campaigns through social media, email and paid media, bringing creativity, innovation and new ideas to help secure and grow all forms of voluntary income and raise the profile of Birmingham Hospice. What you'll bring A background in a fundraising and/or communications environment A proven track record creating multimedia communications campaigns, including social media, email and paid digital advertising (e.g. Meta, Google, TikTok ads) Experience of developing and managing digital channels, including websites and a variety of social media platforms Some experience of line managing, mentoring or developing team members Excellent organisational skills, with the ability to manage a complex workload and prioritise effectively Creative thinking skills with the ability to spot opportunities for innovation and growth What we offer Join a supportive, creative and collaborative team where your ideas are valued A varied and interesting role leading fundraising marketing, digital and campaigns activity Autonomy to try new things and bring innovation to your work Work that makes a genuine difference for people living with terminal illness and their families Recognition of prior NHS or hospice service (including pension and annual leave entitlements) Generous annual leave, wellbeing programmes and access to employee benefit platforms such as Stream and Engage
Aug 22, 2026
Full time
Closing Date: 31st August 2026 Interview Date: 1st over Teams week commencing 14th September, 2nd Face to Face Week commencing 21st September Corporate Band E Salary : £38,413 rising to £39,908 in year two, subject to achieving objectives Hours: Full Time, 37.5 hours Fixed Term: 2 years until 31st December 2028, covering a secondment Hybrid working with multi-site working from home and across both sites, Selly Park and Erdington About the role We are recruiting a Fundraising Marketing Manager to support income growth through the delivery of Birmingham Hospice's income generation communications and marketing activity. This is a two-year, fixed-term post covering a secondment - a genuine opportunity to make a lasting impact for a charity with ambitious plans for the future. Working closely with income generation colleagues, you'll bring together fundraising, media, marketing, digital, creative and campaigns activity to maximise income, supporter acquisition and retention. You'll be confident leading projects and working collaboratively across teams to deliver impactful campaigns through social media, email and paid media, bringing creativity, innovation and new ideas to help secure and grow all forms of voluntary income and raise the profile of Birmingham Hospice. What you'll bring A background in a fundraising and/or communications environment A proven track record creating multimedia communications campaigns, including social media, email and paid digital advertising (e.g. Meta, Google, TikTok ads) Experience of developing and managing digital channels, including websites and a variety of social media platforms Some experience of line managing, mentoring or developing team members Excellent organisational skills, with the ability to manage a complex workload and prioritise effectively Creative thinking skills with the ability to spot opportunities for innovation and growth What we offer Join a supportive, creative and collaborative team where your ideas are valued A varied and interesting role leading fundraising marketing, digital and campaigns activity Autonomy to try new things and bring innovation to your work Work that makes a genuine difference for people living with terminal illness and their families Recognition of prior NHS or hospice service (including pension and annual leave entitlements) Generous annual leave, wellbeing programmes and access to employee benefit platforms such as Stream and Engage
Tiger Recruitment
Senior Brand Manager
Tiger Recruitment
Brand Marketing Manager Temp Immediate Start West End Our client, is a leading FMCG business. Who are scaling within the UK and looking to expand through the market across the country. What you'll be doing: Lead the end-to-end innovation agenda for the kids' product pillar Define and drive the digital brand agenda Manage budgets, performance tracking and brand diagnostics Play a leadership role within the team About you: A minimum of 4 years working in brand/marketing with your most recent role as a high-level BM or SBM, ideally with challenger brand experience and/or worked on a kids' brand Strong ability to multi task A proven track record of delivering exceptional work and making things happen; sweating the detail and never settle for mediocre A team player, believing in the benefit of collaborative relationships and cross-functional working to achieve positive solutions and outcomes A passion for pushing creative boundaries, thinking outside the constraints of traditional marketing and bringing new ideas to the table Commercially savvy and strong analytical skills who can turn consumer insights or category data into actionable recommendations. Experience with Kantar, Cirana, EPOS data and a passion for trend reports You approach problem solving differently and get results through fresh thinking and team collaboration A team player, believing in the benefit of collaborative relationships and cross-functional working (including giving and receiving feedback) The details: Location: Bond Street Central London Start date: ASAP REF: DL206188 Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.
Aug 22, 2026
Seasonal
Brand Marketing Manager Temp Immediate Start West End Our client, is a leading FMCG business. Who are scaling within the UK and looking to expand through the market across the country. What you'll be doing: Lead the end-to-end innovation agenda for the kids' product pillar Define and drive the digital brand agenda Manage budgets, performance tracking and brand diagnostics Play a leadership role within the team About you: A minimum of 4 years working in brand/marketing with your most recent role as a high-level BM or SBM, ideally with challenger brand experience and/or worked on a kids' brand Strong ability to multi task A proven track record of delivering exceptional work and making things happen; sweating the detail and never settle for mediocre A team player, believing in the benefit of collaborative relationships and cross-functional working to achieve positive solutions and outcomes A passion for pushing creative boundaries, thinking outside the constraints of traditional marketing and bringing new ideas to the table Commercially savvy and strong analytical skills who can turn consumer insights or category data into actionable recommendations. Experience with Kantar, Cirana, EPOS data and a passion for trend reports You approach problem solving differently and get results through fresh thinking and team collaboration A team player, believing in the benefit of collaborative relationships and cross-functional working (including giving and receiving feedback) The details: Location: Bond Street Central London Start date: ASAP REF: DL206188 Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.
Guy's and St Thomas' Foundation
Individual Giving Lead (Maternity Cover)
Guy's and St Thomas' Foundation
The Individual Giving Lead (Acquisition) sits within the Individual & Legacy Giving team and is responsible for raising funds through prize-led individual giving activity. The role leads the development and delivery of donor acquisition campaigns for prize - led products, creating compelling propositions that engage supporters through Guy's & St Thomas' Charity's prize-led fundraising products. The Individual Giving Lead for the prize - led programme manages integrated multi-channel marketing campaigns across online and offline channels, driving growth in player numbers, supporter value and long-term engagement. The role uses insight, testing and performance analysis to optimise campaign effectiveness, ensuring all activity is data-driven, compliant and delivers strong financial returns. Key Responsibilities Strategy & campaign leadership: Develop and deliver the prize-led acquisition campaigns with income and player acquisition targets. Identify growth opportunities within prize-led fundraising models. Manage campaign lifecycles from concept to evaluation. Campaign management & delivery: Create detailed project plans, briefs, schedules and budgets. Manage campaign timelines to ensure delivery on time and to income targets. Work across channels including direct mail, digital, paid social, DRTV (where relevant), email and telemarketing. Ensure all communications are on brand, accessible, and aligned with organisational values. Financial management & reporting: Manage campaign budgets and expenditure. • Monitor income and expenditure performance; provide reforecasts where required. Process POs and invoices in a timely and accurate manner. Produce performance reports analysing KPIs including response rate, CPA, retention and average gift. Make proactive, evidence-based recommendations to optimise performance. Supplier & agency management: Lead relationships with media agencies, External Lottery Manager, gaming suppliers, Professional Fundraising Organisations (PFOs), print and production partners. Negotiate contracts and ensure compliance requirements are met. Monitor supplier performance and conduct regular reviews. Support audit processes where required. Data, insight & compliance: Work closely with the Data team to ensure effective segmentation, targeting and testing. Use data intelligently to improve activity performance. Ensure all activity complies with: o Fundraising Regulator Code of Fundraising Practice o GDPR and UK Data Protection legislation Safeguarding principles o Gambling Commission regulations (where applicable to prize-led fundraising) Collaboration & leadership: Partner with Supporter Experience, Experience & Engagement, Finance, Procurement and Data teams. Act as a champion for innovation within acquisition fundraising. Contribute to a collaborative, inclusive and high-performing team culture. Represent Individual Giving professionally across internal stakeholder groups. Work in a hot desk environment, at least two days per week of meaningful time in the Foundation's office, plus time within a hospital or other sites as required. Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. Skills, Knowledge and Expertise Skills, abilities, and attributes: Strong project management skills with the ability to manage multiple campaigns simultaneously. Excellent written and verbal communication skills. • Confident briefing and influencing internal stakeholders. Strong analytical skills with the ability to interpret data and apply insight. Proficiency in CRM databases, digital platforms and financial systems. Commercially astute and results-driven. Highly organised with strong attention to detail. Proactive and solutions-focused. Adaptable in a fast-paced, growth-oriented environment. Strong relationship builder with influencing capability. Committed to diversity, equity and inclusion. Strong campaign analysis and reporting capability. Value diversity and treat others with respect, showing sensitivity towards differences, promoting and encouraging diversity, and building on people's different skills and talents to enhance the quality of their own and others' work. Knowledge, experience, and qualifications: Significant experience of delivering online and offline acquisition campaigns within Individual Giving. Strong track record of meeting or exceeding income targets. Experience managing multi-channel direct marketing campaigns (online and offline). Budget management and financial forecasting experience. Experience managing agencies and external suppliers. Understanding of relevant Fundraising Regulator codes, GDPR regulations, safeguarding principles, and ability to independently apply them to own campaigns and projects. Deep understanding of direct marketing acquisition principles and KPIs. Knowledge of GDPR, Data Protection Act 2018 and Fundraising Regulator requirements. Understanding of compliance requirements related to prize-led fundraising. Benefits Annual personal development budget Annual health and wellbeing personal allowance Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements. Health and wellbeing programme that offers optional free yearly health check-ups. Support for healthy eating via fruit bowls and onsite lunch facilities. Agile working, flexible hours, and supportive IT kit. Shower facilities and bike lock area. Generous annual leave (27 days + bank holidays) Subsidies for glasses Employee Assistance Programme
Aug 22, 2026
Full time
The Individual Giving Lead (Acquisition) sits within the Individual & Legacy Giving team and is responsible for raising funds through prize-led individual giving activity. The role leads the development and delivery of donor acquisition campaigns for prize - led products, creating compelling propositions that engage supporters through Guy's & St Thomas' Charity's prize-led fundraising products. The Individual Giving Lead for the prize - led programme manages integrated multi-channel marketing campaigns across online and offline channels, driving growth in player numbers, supporter value and long-term engagement. The role uses insight, testing and performance analysis to optimise campaign effectiveness, ensuring all activity is data-driven, compliant and delivers strong financial returns. Key Responsibilities Strategy & campaign leadership: Develop and deliver the prize-led acquisition campaigns with income and player acquisition targets. Identify growth opportunities within prize-led fundraising models. Manage campaign lifecycles from concept to evaluation. Campaign management & delivery: Create detailed project plans, briefs, schedules and budgets. Manage campaign timelines to ensure delivery on time and to income targets. Work across channels including direct mail, digital, paid social, DRTV (where relevant), email and telemarketing. Ensure all communications are on brand, accessible, and aligned with organisational values. Financial management & reporting: Manage campaign budgets and expenditure. • Monitor income and expenditure performance; provide reforecasts where required. Process POs and invoices in a timely and accurate manner. Produce performance reports analysing KPIs including response rate, CPA, retention and average gift. Make proactive, evidence-based recommendations to optimise performance. Supplier & agency management: Lead relationships with media agencies, External Lottery Manager, gaming suppliers, Professional Fundraising Organisations (PFOs), print and production partners. Negotiate contracts and ensure compliance requirements are met. Monitor supplier performance and conduct regular reviews. Support audit processes where required. Data, insight & compliance: Work closely with the Data team to ensure effective segmentation, targeting and testing. Use data intelligently to improve activity performance. Ensure all activity complies with: o Fundraising Regulator Code of Fundraising Practice o GDPR and UK Data Protection legislation Safeguarding principles o Gambling Commission regulations (where applicable to prize-led fundraising) Collaboration & leadership: Partner with Supporter Experience, Experience & Engagement, Finance, Procurement and Data teams. Act as a champion for innovation within acquisition fundraising. Contribute to a collaborative, inclusive and high-performing team culture. Represent Individual Giving professionally across internal stakeholder groups. Work in a hot desk environment, at least two days per week of meaningful time in the Foundation's office, plus time within a hospital or other sites as required. Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. Skills, Knowledge and Expertise Skills, abilities, and attributes: Strong project management skills with the ability to manage multiple campaigns simultaneously. Excellent written and verbal communication skills. • Confident briefing and influencing internal stakeholders. Strong analytical skills with the ability to interpret data and apply insight. Proficiency in CRM databases, digital platforms and financial systems. Commercially astute and results-driven. Highly organised with strong attention to detail. Proactive and solutions-focused. Adaptable in a fast-paced, growth-oriented environment. Strong relationship builder with influencing capability. Committed to diversity, equity and inclusion. Strong campaign analysis and reporting capability. Value diversity and treat others with respect, showing sensitivity towards differences, promoting and encouraging diversity, and building on people's different skills and talents to enhance the quality of their own and others' work. Knowledge, experience, and qualifications: Significant experience of delivering online and offline acquisition campaigns within Individual Giving. Strong track record of meeting or exceeding income targets. Experience managing multi-channel direct marketing campaigns (online and offline). Budget management and financial forecasting experience. Experience managing agencies and external suppliers. Understanding of relevant Fundraising Regulator codes, GDPR regulations, safeguarding principles, and ability to independently apply them to own campaigns and projects. Deep understanding of direct marketing acquisition principles and KPIs. Knowledge of GDPR, Data Protection Act 2018 and Fundraising Regulator requirements. Understanding of compliance requirements related to prize-led fundraising. Benefits Annual personal development budget Annual health and wellbeing personal allowance Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements. Health and wellbeing programme that offers optional free yearly health check-ups. Support for healthy eating via fruit bowls and onsite lunch facilities. Agile working, flexible hours, and supportive IT kit. Shower facilities and bike lock area. Generous annual leave (27 days + bank holidays) Subsidies for glasses Employee Assistance Programme
Talent Acquisition Partner, Wealth Management - 12 Months Fixed Term Contract
3761 Barclays - BX - UK
Job Description Purpose of the role To source, attract and hire qualified candidates for a variety of roles and levels across the organisation. Accountabilities Development and implementation of recruitment strategies and programmes that align with the bank's business goals, including the identification potential candidates through various channels, including job boards, social media, professional networks, and employee referrals. Build and maintain talent needs assessment to anticipate hiring needs and maintain a talent pipeline to ensure a consistent pool of qualified candidates. Development of compelling job postings and marketing materials, execution and coordination of sourcing, screening and interviewing to assess candidates, making hiring recommendations and negotiating job offers. Onboarding processes for new hires, to facilitate a smooth transition into the organisation. Monitoring and reporting of key recruitment metrics, such as time-to-fill, cost per hire, and source of hire, including the identification of areas for improvement and optimisation. Stakeholder management of hiring managers, talent sourcing firms, and professional organisations to develop a strong talent pipeline. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and and escalating breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. Leadership Behaviours L - Listen and be authentic E - Energise and inspire A - Align across the enterprise D - Develop others All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Role Overview As a Talent Acquisition Partner, Wealth Management, you will support a significant growth agenda within Wealth Management, serving as the key link between business leadership, recruitment delivery teams and external partners. You will take ownership of hiring strategy and talent forecasting activities, ensuring the business has access to the talent required to meet both immediate and long-term growth objectives. You will drive the effective execution of large-scale recruitment programmes, leveraging data and market insights to inform decision-making, optimise candidate pipelines and improve hiring outcomes. Working in close partnership with the recruitment and employer brand teams, you will help shape a compelling talent proposition, strengthen operational rigour and ensure a seamless recruitment experience across all stages of the hiring lifecycle. Success in this role will come from your ability to balance strategic thinking with delivery oversight in a fast-paced, high-volume hiring environment. Key Responsibilities and Experience Requirements To be successful as a Talent Acquisition Partner, Wealth Management - 12 Months Fixed Term Contract you will have experience with: Delivering high-volume recruitment programmes within a complex, fast-paced environment. Workforce planning, talent forecasting and recruitment strategy. Ability to influence and partner with senior stakeholders, providing talent market insights and strategic guidance. Managing recruitment delivery through RPOs, vendors or multiple sourcing channels to achieve hiring objectives. Analytical skills with the ability to use data and recruitment metrics to drive decision-making and performance. Wealth Management or another adjacent banking domain. In addition to role specific skills, you will be assessed on some - or all - of the critical skills required to be successful in this role, including managing change and transformation, business acumen, strategic thinking, digital & technology, and your approach to risk & control. Company Culture Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it is our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the Top Workplace in the area.
Aug 22, 2026
Full time
Job Description Purpose of the role To source, attract and hire qualified candidates for a variety of roles and levels across the organisation. Accountabilities Development and implementation of recruitment strategies and programmes that align with the bank's business goals, including the identification potential candidates through various channels, including job boards, social media, professional networks, and employee referrals. Build and maintain talent needs assessment to anticipate hiring needs and maintain a talent pipeline to ensure a consistent pool of qualified candidates. Development of compelling job postings and marketing materials, execution and coordination of sourcing, screening and interviewing to assess candidates, making hiring recommendations and negotiating job offers. Onboarding processes for new hires, to facilitate a smooth transition into the organisation. Monitoring and reporting of key recruitment metrics, such as time-to-fill, cost per hire, and source of hire, including the identification of areas for improvement and optimisation. Stakeholder management of hiring managers, talent sourcing firms, and professional organisations to develop a strong talent pipeline. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and and escalating breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. Leadership Behaviours L - Listen and be authentic E - Energise and inspire A - Align across the enterprise D - Develop others All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Role Overview As a Talent Acquisition Partner, Wealth Management, you will support a significant growth agenda within Wealth Management, serving as the key link between business leadership, recruitment delivery teams and external partners. You will take ownership of hiring strategy and talent forecasting activities, ensuring the business has access to the talent required to meet both immediate and long-term growth objectives. You will drive the effective execution of large-scale recruitment programmes, leveraging data and market insights to inform decision-making, optimise candidate pipelines and improve hiring outcomes. Working in close partnership with the recruitment and employer brand teams, you will help shape a compelling talent proposition, strengthen operational rigour and ensure a seamless recruitment experience across all stages of the hiring lifecycle. Success in this role will come from your ability to balance strategic thinking with delivery oversight in a fast-paced, high-volume hiring environment. Key Responsibilities and Experience Requirements To be successful as a Talent Acquisition Partner, Wealth Management - 12 Months Fixed Term Contract you will have experience with: Delivering high-volume recruitment programmes within a complex, fast-paced environment. Workforce planning, talent forecasting and recruitment strategy. Ability to influence and partner with senior stakeholders, providing talent market insights and strategic guidance. Managing recruitment delivery through RPOs, vendors or multiple sourcing channels to achieve hiring objectives. Analytical skills with the ability to use data and recruitment metrics to drive decision-making and performance. Wealth Management or another adjacent banking domain. In addition to role specific skills, you will be assessed on some - or all - of the critical skills required to be successful in this role, including managing change and transformation, business acumen, strategic thinking, digital & technology, and your approach to risk & control. Company Culture Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it is our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the Top Workplace in the area.
Director of Income Generation and Communications
MOUNTBATTEN ISLE OF WIGHT
Are you looking to use your leadership skills to make a real difference in the local community? Do you have the experience and passion to help Mountbatten achieve our vision and help local people to receive the very best possible end of life care? We are seeking a motivated and talented individual with senior experience to lead on our strategy for income generation and communications. We have ambitious plans to grow our fundraising and retail activities to help Mountbatten continue to be there for the over 4,500 people who need our care and support every single day of the year. Mountbatten hospice group is a leading provider of palliative and end-of-life care in the UK, supporting over 4,500 individuals at any one time, delivering a wide range of innovative and award winning 24/7 services, across parts of Hampshire and the Isle of Wight. We exist to promote and to provide good care and support for those people living with, affected by, or curious about death, dying and bereavement. We are the largest organisation of our kind in the region, with a budget of over £20m and serving a population of over 700,000; and with a 200% growth in the number of people we are supporting in the last four years. Fundraising, alongside retail and commercial income covers around two thirds of our annual running costs, with the remainder coming from NHS and other commissioned services. With costs rising and income sources not always guaranteed, the role of income generation and effective communication and marketing is critical. This new role, as a member of the senior management team and reporting directly to the CEO, will play a strategic role in delivering our fundraising strategy, supporting the further development of our retail portfolio and further strengthening our message and brand. The successful candidate will bring significant experience of leading income generation activity and a strong track record of achieving sustained growth. The postholder will lead a new department, which brings together key functions that deliver and support income generation, including fundraising, retail, communications and marketing. Ideally the candidate will have experience of working within a charity setting, with a sound understanding of the regulatory requirements for fundraising and other charitable activity. We pride ourselves in being at the forefront of developing palliative and end of life care services and you will work with the CEO and senior management team to provide visible leadership and nurture a culture of excellence, innovation, and kindness. You will also collaborate and build strong relationships with a wide range of stakeholders including our Board of Trustees, staff, volunteers, supporters and donors to implement Mountbatten's vision. Mountbatten's people actively live by a set of shared values which shape how we work and volunteer together. You will bring a demonstrable empathy and passion for the mission and values of Mountbatten. Through your leadership you will provide your teams with a clear direction of travel, empowering them to be creative and bold and motivating them to meet ambitious targets to helps us achieve our vision, while nurturing a supportive, caring and inclusive team culture. Mountbatten is an inclusive organisation and we continuously seek to embrace everyone within our community. We therefore warmly encourage applications from a broad range of backgrounds and experiences. 37.5 hour per week (option of 30 hours per week (4 days) or 9 working day fortnight will also be considered For an informal discussion about this role please contact Becky McGregor (Chief Executive Officer) or David Hodgkins (Director of People Services) For general enquiries, and to apply, please submit your CV with a covering letter by the end of Monday 7th September 2026 by an email via the button below. Overview of the job role The Director of Income Generation and Communications will have responsibility for the ongoing development and implementation of Mountbatten's income generation and communication strategies. Working with the Chief Executive Officer, Trustees and the Senior Management Team (SMT) the person will ensure Mountbatten is proactively seeking to engage with a wide range of audiences and to grow fundraising and retail income as part of securing the long-term sustainability of Mountbatten's services. As a member of SMT this role will also contribute to the wider strategic leadership and operational management of Mountbatten hospice group. As a senior leader they will lead by example, demonstrating Mountbatten's shared values in all aspects of their work and demonstrating care, compassion and respect for all service users, families and carers, alongside our supporters, donors, retail customers and fundraisers, as well as Mountbatten's staff and volunteers. The postholder will also have responsibility and accountability for a range of functions which will be led by operational managers, ensuring a joined up and strategic approach to our fundraising, retail and marketing / communication activities. Senior management responsibilities: To provide a visible, accessible and confident presence, establishing effective, professional and motivational leadership which inspires, empowers and motivates other. Provide leadership for a portfolio of services; ensuring that all activity will contribute to Mountbatten's strategic aims and providing the highest quality of care and services to patients, service users and the wider community. As a Director support the CEO in managing internal communications, including leading on induction, training and regular engagement activities with employees and volunteers. As a Director support the CEO in managing external relations and stakeholder engagement, acting as an ambassador and advocate for the organisation, including with supporters, donors, community partners, and other service providers. Make a highly effective contribution as a member of SMT to strategic, operational and financial planning, ensuring the provision of high-quality services with a focus on continuous improvement. Ensure the organisation is fit for purpose, working collaboratively with others and leading on organisational change as required Ensuring the meeting of relevant regulatory and legislative requirements. Key Director responsibilities and duties: Income generation: To develop with the CEO, SMT and trustees a shared understanding across Mountbatten of the role of income generation and communications in achieving the charities' overall aims and strategic objectives. To develop a comprehensive strategy for sustaining and growing income streams, primarily within fundraising and retail to support core services and future growth. To oversee the development and implementation of a comprehensive delivery plan for Mountbatten's strategy for income generation, ensuring this is regularly reviewed and reported to key stakeholders. To work with the Director of Finance and CEO to regular review income generation targets, ensuring they are achievable and identify opportunities for future growth with stretch targets. Lead and foster a collaborative, supportive and innovative culture within the income generation management team and their teams, ensuring a dynamic and flexible approach to achieving shared objectives. Identify and engage with innovative and best practice across and beyond the sector to help develop new income opportunities for Mountbatten. Fundraising: Develop, implement and periodically review Mountbatten's Fundraising Strategy, ensuring this remains fit for purpose and focused on key priorities for both the Group and for each hospice. Lead on the development of a detailed operational plan for the delivery of the strategy. Ensure there are robust annual and three-year budget plans for fundraising, setting ambitious but achievable targets with clear return on investment for each activity / income stream. Ensure robust supporter stewardship programmes that maximise donor retention and lifetime value. Lead the development of strategic partnerships with businesses, philanthropic individuals and community organisations. Identify new fundraising opportunities and diversification of income sources. Retail Operations: Provide strategic oversight of retail operations to maximise profitability and community engagement, maximising opportunities for cross pollination with fundraising and marketing campaigns. Support the Head of Retail in future development and growth of retail outlets, physical and online sales and associated income streams. Support the Head of Retail to ensure all operations meet financial, compliance and sustainability objectives. Communications, Marketing and Brand: Lead Mountbatten's communications and marketing strategy to enhance awareness, engagement and reputation. Protect and strengthen the Mountbatten brand across all channels. Oversee an annual and rolling communications and marketing plan with clear focus on key campaigns across services, community engagement, fundraising, retail and other identified priorities. Oversee media relations, public affairs, digital communications, website, social media and marketing campaigns. Ensure consistent and compelling messaging that reflects Mountbatten's values, impact and strategic priorities. Act as a key spokesperson for the organisation when appropriate. Stakeholder Engagement: . click apply for full job details
Aug 22, 2026
Full time
Are you looking to use your leadership skills to make a real difference in the local community? Do you have the experience and passion to help Mountbatten achieve our vision and help local people to receive the very best possible end of life care? We are seeking a motivated and talented individual with senior experience to lead on our strategy for income generation and communications. We have ambitious plans to grow our fundraising and retail activities to help Mountbatten continue to be there for the over 4,500 people who need our care and support every single day of the year. Mountbatten hospice group is a leading provider of palliative and end-of-life care in the UK, supporting over 4,500 individuals at any one time, delivering a wide range of innovative and award winning 24/7 services, across parts of Hampshire and the Isle of Wight. We exist to promote and to provide good care and support for those people living with, affected by, or curious about death, dying and bereavement. We are the largest organisation of our kind in the region, with a budget of over £20m and serving a population of over 700,000; and with a 200% growth in the number of people we are supporting in the last four years. Fundraising, alongside retail and commercial income covers around two thirds of our annual running costs, with the remainder coming from NHS and other commissioned services. With costs rising and income sources not always guaranteed, the role of income generation and effective communication and marketing is critical. This new role, as a member of the senior management team and reporting directly to the CEO, will play a strategic role in delivering our fundraising strategy, supporting the further development of our retail portfolio and further strengthening our message and brand. The successful candidate will bring significant experience of leading income generation activity and a strong track record of achieving sustained growth. The postholder will lead a new department, which brings together key functions that deliver and support income generation, including fundraising, retail, communications and marketing. Ideally the candidate will have experience of working within a charity setting, with a sound understanding of the regulatory requirements for fundraising and other charitable activity. We pride ourselves in being at the forefront of developing palliative and end of life care services and you will work with the CEO and senior management team to provide visible leadership and nurture a culture of excellence, innovation, and kindness. You will also collaborate and build strong relationships with a wide range of stakeholders including our Board of Trustees, staff, volunteers, supporters and donors to implement Mountbatten's vision. Mountbatten's people actively live by a set of shared values which shape how we work and volunteer together. You will bring a demonstrable empathy and passion for the mission and values of Mountbatten. Through your leadership you will provide your teams with a clear direction of travel, empowering them to be creative and bold and motivating them to meet ambitious targets to helps us achieve our vision, while nurturing a supportive, caring and inclusive team culture. Mountbatten is an inclusive organisation and we continuously seek to embrace everyone within our community. We therefore warmly encourage applications from a broad range of backgrounds and experiences. 37.5 hour per week (option of 30 hours per week (4 days) or 9 working day fortnight will also be considered For an informal discussion about this role please contact Becky McGregor (Chief Executive Officer) or David Hodgkins (Director of People Services) For general enquiries, and to apply, please submit your CV with a covering letter by the end of Monday 7th September 2026 by an email via the button below. Overview of the job role The Director of Income Generation and Communications will have responsibility for the ongoing development and implementation of Mountbatten's income generation and communication strategies. Working with the Chief Executive Officer, Trustees and the Senior Management Team (SMT) the person will ensure Mountbatten is proactively seeking to engage with a wide range of audiences and to grow fundraising and retail income as part of securing the long-term sustainability of Mountbatten's services. As a member of SMT this role will also contribute to the wider strategic leadership and operational management of Mountbatten hospice group. As a senior leader they will lead by example, demonstrating Mountbatten's shared values in all aspects of their work and demonstrating care, compassion and respect for all service users, families and carers, alongside our supporters, donors, retail customers and fundraisers, as well as Mountbatten's staff and volunteers. The postholder will also have responsibility and accountability for a range of functions which will be led by operational managers, ensuring a joined up and strategic approach to our fundraising, retail and marketing / communication activities. Senior management responsibilities: To provide a visible, accessible and confident presence, establishing effective, professional and motivational leadership which inspires, empowers and motivates other. Provide leadership for a portfolio of services; ensuring that all activity will contribute to Mountbatten's strategic aims and providing the highest quality of care and services to patients, service users and the wider community. As a Director support the CEO in managing internal communications, including leading on induction, training and regular engagement activities with employees and volunteers. As a Director support the CEO in managing external relations and stakeholder engagement, acting as an ambassador and advocate for the organisation, including with supporters, donors, community partners, and other service providers. Make a highly effective contribution as a member of SMT to strategic, operational and financial planning, ensuring the provision of high-quality services with a focus on continuous improvement. Ensure the organisation is fit for purpose, working collaboratively with others and leading on organisational change as required Ensuring the meeting of relevant regulatory and legislative requirements. Key Director responsibilities and duties: Income generation: To develop with the CEO, SMT and trustees a shared understanding across Mountbatten of the role of income generation and communications in achieving the charities' overall aims and strategic objectives. To develop a comprehensive strategy for sustaining and growing income streams, primarily within fundraising and retail to support core services and future growth. To oversee the development and implementation of a comprehensive delivery plan for Mountbatten's strategy for income generation, ensuring this is regularly reviewed and reported to key stakeholders. To work with the Director of Finance and CEO to regular review income generation targets, ensuring they are achievable and identify opportunities for future growth with stretch targets. Lead and foster a collaborative, supportive and innovative culture within the income generation management team and their teams, ensuring a dynamic and flexible approach to achieving shared objectives. Identify and engage with innovative and best practice across and beyond the sector to help develop new income opportunities for Mountbatten. Fundraising: Develop, implement and periodically review Mountbatten's Fundraising Strategy, ensuring this remains fit for purpose and focused on key priorities for both the Group and for each hospice. Lead on the development of a detailed operational plan for the delivery of the strategy. Ensure there are robust annual and three-year budget plans for fundraising, setting ambitious but achievable targets with clear return on investment for each activity / income stream. Ensure robust supporter stewardship programmes that maximise donor retention and lifetime value. Lead the development of strategic partnerships with businesses, philanthropic individuals and community organisations. Identify new fundraising opportunities and diversification of income sources. Retail Operations: Provide strategic oversight of retail operations to maximise profitability and community engagement, maximising opportunities for cross pollination with fundraising and marketing campaigns. Support the Head of Retail in future development and growth of retail outlets, physical and online sales and associated income streams. Support the Head of Retail to ensure all operations meet financial, compliance and sustainability objectives. Communications, Marketing and Brand: Lead Mountbatten's communications and marketing strategy to enhance awareness, engagement and reputation. Protect and strengthen the Mountbatten brand across all channels. Oversee an annual and rolling communications and marketing plan with clear focus on key campaigns across services, community engagement, fundraising, retail and other identified priorities. Oversee media relations, public affairs, digital communications, website, social media and marketing campaigns. Ensure consistent and compelling messaging that reflects Mountbatten's values, impact and strategic priorities. Act as a key spokesperson for the organisation when appropriate. Stakeholder Engagement: . click apply for full job details
Senior Digital Marketing Manager
Missing People Limited
Digital Marketing Manager - National Charity Full time. Permanent Salary: £45,000 to £47,000 per annum Location: Hybrid - Our offices are based in London, and there is a high degree of flexibility. About the role Missing People's award-winning Marketing & Communications Team is known for punching above its weight. You will play a key role in leading our digital marketing communications activity, helping to develop integrated marketing strategies that align with the organisation's strategic goals, grow brand awareness, drive people down the marketing funnel and create engaging audience-led content across all channels, that ensure strong growth and retention of our service users and supporters. You will have a huge impact on missing people and their loved ones, creating awareness of our multiple services for children, young people, adults and their families. Your strategy will bring a growing number of people to engage with the cause and develop our websites as a 'one stop shop' for information, support and giving. We have a wide range of audiences for our digital marketing including missing people, the police, professionals, supporters and families. You will have the opportunity to collaborate with outstanding external agencies on innovative campaigns, normally only available to the biggest brands, giving you exposure to high quality and exciting creative thinking to help you develop your expertise. You will use your experience running digital campaigns, managing websites, creating engaging content and delivering analytical reports, to support teams across the charity with their communications and marketing needs. About you You will need: Significant experience of managing and leading digital growth, such as retention and acquisition, working across a range of digital disciplines e.g. web, mobile, social media, email campaigns, SEO, Paid Ads; Significant experience of management of websites, SEO and content programmes; Experience of developing marketing strategies, plans and budget setting and maangement; Experience of confidently and collaboratively managing a range of internal colleagues and external contacts and stakeholders; Experience of line management. Developing effective customer journeys and optimisation of key marketing channels to increase conversion and improve customer experience Managing social media channels (Facebook, Twitter, Instagram, LinkedIn, YouTube) and developing engaging content; Ability to develop and drive forward new projects and initiatives, taking the lead and/or working collaboratively with colleagues and other stakeholders; Exceptional ability to create and tailor content to different audiences and platforms with an understanding of optimising content; Excellent analytical skills to allow test and learn approach and ability to interpret and apply analytics and audience insight; Legal right to work in the UK. What you will get in return You will have the opportunity to collaborate with outstanding external agencies on innovative digital campaigns, normally only available to the biggest brands, giving you exposure to high quality and exciting creative thinking to help you develop your expertise. Missing People is a friendly and supportive place to work - it's a welcoming, caring organisation which really makes a difference to people affected by the issue of missing throughout the UK. We offer generous paid holidays, a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles. You will find plenty of scope for further personal development including: getting involved in cross-charity projects; leadership development or volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners. Working for Missing People means living our values. It's a place where people are encouraged to 'let fly' so you can 'make things happen'. We know you're more than just a job title, and 'be human' is an important value here. About Missing People Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change Find out more and apply If you want to be a lifeline when someone goes missing, click apply to read the full job description. You will find attached a detailed job description and person specification, and a letter to applicants from the line manager. To apply, please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role. We look forward to receiving your application. Closing date: 23:/09/2026. We reserve the right to close this vacancy early if we receive sufficient interest, so we encourage you to apply as soon as possible. Interviews: 7th or 8th September 2026 You may have experience in the following: Digital Marketing Manager, Head of Digital Marketing, Digital Communications Manager, Marketing Communications Manager, Digital Marketing & Content Manager, Digital Campaigns Manager, Digital Marketing Lead, Online Marketing Manager, Brand and Digital Marketing Manager, Digital Growth Manager, Charity Marketing Manager, Web and Digital Content Manager, etc.
Aug 22, 2026
Full time
Digital Marketing Manager - National Charity Full time. Permanent Salary: £45,000 to £47,000 per annum Location: Hybrid - Our offices are based in London, and there is a high degree of flexibility. About the role Missing People's award-winning Marketing & Communications Team is known for punching above its weight. You will play a key role in leading our digital marketing communications activity, helping to develop integrated marketing strategies that align with the organisation's strategic goals, grow brand awareness, drive people down the marketing funnel and create engaging audience-led content across all channels, that ensure strong growth and retention of our service users and supporters. You will have a huge impact on missing people and their loved ones, creating awareness of our multiple services for children, young people, adults and their families. Your strategy will bring a growing number of people to engage with the cause and develop our websites as a 'one stop shop' for information, support and giving. We have a wide range of audiences for our digital marketing including missing people, the police, professionals, supporters and families. You will have the opportunity to collaborate with outstanding external agencies on innovative campaigns, normally only available to the biggest brands, giving you exposure to high quality and exciting creative thinking to help you develop your expertise. You will use your experience running digital campaigns, managing websites, creating engaging content and delivering analytical reports, to support teams across the charity with their communications and marketing needs. About you You will need: Significant experience of managing and leading digital growth, such as retention and acquisition, working across a range of digital disciplines e.g. web, mobile, social media, email campaigns, SEO, Paid Ads; Significant experience of management of websites, SEO and content programmes; Experience of developing marketing strategies, plans and budget setting and maangement; Experience of confidently and collaboratively managing a range of internal colleagues and external contacts and stakeholders; Experience of line management. Developing effective customer journeys and optimisation of key marketing channels to increase conversion and improve customer experience Managing social media channels (Facebook, Twitter, Instagram, LinkedIn, YouTube) and developing engaging content; Ability to develop and drive forward new projects and initiatives, taking the lead and/or working collaboratively with colleagues and other stakeholders; Exceptional ability to create and tailor content to different audiences and platforms with an understanding of optimising content; Excellent analytical skills to allow test and learn approach and ability to interpret and apply analytics and audience insight; Legal right to work in the UK. What you will get in return You will have the opportunity to collaborate with outstanding external agencies on innovative digital campaigns, normally only available to the biggest brands, giving you exposure to high quality and exciting creative thinking to help you develop your expertise. Missing People is a friendly and supportive place to work - it's a welcoming, caring organisation which really makes a difference to people affected by the issue of missing throughout the UK. We offer generous paid holidays, a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles. You will find plenty of scope for further personal development including: getting involved in cross-charity projects; leadership development or volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners. Working for Missing People means living our values. It's a place where people are encouraged to 'let fly' so you can 'make things happen'. We know you're more than just a job title, and 'be human' is an important value here. About Missing People Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change Find out more and apply If you want to be a lifeline when someone goes missing, click apply to read the full job description. You will find attached a detailed job description and person specification, and a letter to applicants from the line manager. To apply, please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role. We look forward to receiving your application. Closing date: 23:/09/2026. We reserve the right to close this vacancy early if we receive sufficient interest, so we encourage you to apply as soon as possible. Interviews: 7th or 8th September 2026 You may have experience in the following: Digital Marketing Manager, Head of Digital Marketing, Digital Communications Manager, Marketing Communications Manager, Digital Marketing & Content Manager, Digital Campaigns Manager, Digital Marketing Lead, Online Marketing Manager, Brand and Digital Marketing Manager, Digital Growth Manager, Charity Marketing Manager, Web and Digital Content Manager, etc.
Strategic Customer Success Manager
SevenRooms
Our Strategic Customer Success team sits within DoorDash's In-Store business unit, focused on driving long-term value, retention, and expansion across our largest enterprise customers in EMEA. We operate as strategic partners to our clients - combining commercial acumen, data-driven insight, and operational expertise to drive measurable business outcomes. The team brings together experience across consulting, account strategy, and hospitality, with a strong focus on ownership, accountability, and delivering impact. About the Role As a Strategic Customer Success Manager, you will own a portfolio of high-value enterprise accounts, with clear responsibility for retention, growth, and customer outcomes. You will act as a trusted advisor to senior stakeholders, leading account strategy, identifying expansion opportunities, and ensuring customers realise measurable value from the platform. This is a commercially focused role, requiring strong ownership of Net Revenue Retention (NRR), expansion, and long term account growth. Success in this role will be measured by retention, expansion, NRR performance, and the ability to drive measurable customer outcomes. You will also play a key role in shaping team standards, supporting onboarding, and contributing to the development of a high-performing Customer Success function. This role requires 25% travel and is suited to someone comfortable operating in a fast paced, high growth environment. You're excited about this opportunity because you will Own a portfolio of strategic enterprise accounts, with accountability for retention, expansion, and Net Revenue Retention (NRR) Lead account strategy, identifying growth opportunities across product adoption, feature penetration, and commercial expansion Act as a trusted advisor to senior stakeholders, aligning platform capabilities to customer business goals and KPIs Drive value realisation, using data and insights to demonstrate ROI and influence customer decision making Lead executive level engagements, including QBRs, on sites, and strategic reviews Identify and progress expansion opportunities, partnering closely with Sales where required Monitor account performance, using data to proactively identify risks and opportunities Champion the customer internally, ensuring feedback and insights inform product and business decisions Collaborate cross functionally with Sales, Product, and Operations to deliver against customer and business goals Contribute to team development, supporting onboarding, mentoring, and evolving best practices We're excited about you because You have significant experience in Customer Success or Account Management within B2B SaaS, ideally working with enterprise customers You have a strong track record of driving retention, expansion, and commercial outcomes (e.g. NRR, upsell, cross sell) You are comfortable operating at a strategic level, building relationships with senior and C level stakeholders You bring strong commercial acumen, with the ability to identify and progress revenue opportunities You are highly data driven, using insights to inform decisions and influence customers You have experience working cross functionally with Sales, Product, and Engineering teams You are confident leading executive conversations, QBRs, and strategic planning sessions You have a strong understanding of hospitality or operational workflows, or a clear interest in the space You are proactive, structured, and comfortable operating in a fast paced, evolving environment About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door to door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well being by providing comprehensive benefits and perks. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection. About SevenRooms In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world. With best in class tools for marketing, operations, and guest experience - all deeply integrated with its industry leading CRM - SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back. In 2025, DoorDash acquired SevenRooms to strengthen its in store strategy and expand its merchant first offerings. The combination brings together DoorDash's scale, reach, and digital innovation with SevenRooms' in store capabilities to support hospitality businesses across every channel - from discovery and delivery to on premise dining. As DoorDash builds out its in store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they're ordering online or dining in. This move reflects DoorDash's broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants - and their customers - wherever they are. We would like to provide you with an overview of how we process your personal information. Please take the time to read theApplicant Privacy Notice and confirm that you have read and understand the content.
Aug 22, 2026
Full time
Our Strategic Customer Success team sits within DoorDash's In-Store business unit, focused on driving long-term value, retention, and expansion across our largest enterprise customers in EMEA. We operate as strategic partners to our clients - combining commercial acumen, data-driven insight, and operational expertise to drive measurable business outcomes. The team brings together experience across consulting, account strategy, and hospitality, with a strong focus on ownership, accountability, and delivering impact. About the Role As a Strategic Customer Success Manager, you will own a portfolio of high-value enterprise accounts, with clear responsibility for retention, growth, and customer outcomes. You will act as a trusted advisor to senior stakeholders, leading account strategy, identifying expansion opportunities, and ensuring customers realise measurable value from the platform. This is a commercially focused role, requiring strong ownership of Net Revenue Retention (NRR), expansion, and long term account growth. Success in this role will be measured by retention, expansion, NRR performance, and the ability to drive measurable customer outcomes. You will also play a key role in shaping team standards, supporting onboarding, and contributing to the development of a high-performing Customer Success function. This role requires 25% travel and is suited to someone comfortable operating in a fast paced, high growth environment. You're excited about this opportunity because you will Own a portfolio of strategic enterprise accounts, with accountability for retention, expansion, and Net Revenue Retention (NRR) Lead account strategy, identifying growth opportunities across product adoption, feature penetration, and commercial expansion Act as a trusted advisor to senior stakeholders, aligning platform capabilities to customer business goals and KPIs Drive value realisation, using data and insights to demonstrate ROI and influence customer decision making Lead executive level engagements, including QBRs, on sites, and strategic reviews Identify and progress expansion opportunities, partnering closely with Sales where required Monitor account performance, using data to proactively identify risks and opportunities Champion the customer internally, ensuring feedback and insights inform product and business decisions Collaborate cross functionally with Sales, Product, and Operations to deliver against customer and business goals Contribute to team development, supporting onboarding, mentoring, and evolving best practices We're excited about you because You have significant experience in Customer Success or Account Management within B2B SaaS, ideally working with enterprise customers You have a strong track record of driving retention, expansion, and commercial outcomes (e.g. NRR, upsell, cross sell) You are comfortable operating at a strategic level, building relationships with senior and C level stakeholders You bring strong commercial acumen, with the ability to identify and progress revenue opportunities You are highly data driven, using insights to inform decisions and influence customers You have experience working cross functionally with Sales, Product, and Engineering teams You are confident leading executive conversations, QBRs, and strategic planning sessions You have a strong understanding of hospitality or operational workflows, or a clear interest in the space You are proactive, structured, and comfortable operating in a fast paced, evolving environment About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door to door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well being by providing comprehensive benefits and perks. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection. About SevenRooms In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world. With best in class tools for marketing, operations, and guest experience - all deeply integrated with its industry leading CRM - SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back. In 2025, DoorDash acquired SevenRooms to strengthen its in store strategy and expand its merchant first offerings. The combination brings together DoorDash's scale, reach, and digital innovation with SevenRooms' in store capabilities to support hospitality businesses across every channel - from discovery and delivery to on premise dining. As DoorDash builds out its in store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they're ordering online or dining in. This move reflects DoorDash's broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants - and their customers - wherever they are. We would like to provide you with an overview of how we process your personal information. Please take the time to read theApplicant Privacy Notice and confirm that you have read and understand the content.
NAVEX Global
Manager, Customer Experience, SMB & Mid Market
NAVEX Global
Manager, Customer Experience, SMB & Mid Market Hammersmith, London, UK Job Description At NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact. Our high-performance culture is driven by our values . We move with speed, passion and purpose - as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right. NAVEX is seeking a Manager, Customer Experience to lead a hybrid team supporting both SMB customer engagement and strategic Mid-Market customer relationship management across EMEA and APAC. This leader will oversee a blended team of Customer Experience Specialists and Customer Experience Managers responsible for delivering efficient, value-driven experiences across multiple customer segments. As the Manager, Customer Experience, you will be responsible for driving operational excellence, customer retention, adoption, and satisfaction through both high-touch and digital-first engagement strategies. You will coach and develop customer-facing talent, optimise customer lifecycle processes, and ensure consistent execution of NAVEX's Customer Lifecycle Value & Impact Framework across a diverse customer portfolio. This role requires a balance of strategic leadership, customer advocacy, operational rigor, and team development to support a high-performing hybrid customer experience organisation. You'll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what's next! What you'll get: Meaningful Purpose.Your work helps organisations operate with integrity and protect their people-at a scale few companies can match. High-Performance Environment.We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career. Candid, Supportive Culture.We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement. Growth That Matters.You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth. Rewards for Results.We provide clear, competitive compensation designed to recognise measurable outcomes and real impact. What you'll do: Lead, coach, and develop a hybrid team of Customer Success professionals responsible for driving retention, expansion, and long-term customer value across SMB and Mid-Market customers in EMEA and APAC. Own team performance against key commercial metrics including gross and net revenue retention, renewals, expansion pipeline, customer adoption, and customer engagement. Drive execution of customer success strategies that maximise time-to-value, product utilisation, retention, and growth opportunities throughout the customer lifecycle. Balance high-value customer engagement with scalable programmes that efficiently support a large SMB and Mid-Market customer portfolio. Establish operational excellence through portfolio reviews, renewal forecasting, customer health assessments, churn mitigation planning, and success analytics. Partner closely with Sales, Marketing, Product, Professional Services, and Support teams to identify growth opportunities and improve customer business outcomes. Leverage customer insights, usage trends, and commercial data to identify retention risks, expansion opportunities, and areas for product improvement. Act as a senior escalation point for strategic commercial customer situations that could impact retention, renewal, or growth outcomes. Drive continuous improvement initiatives focused on scale, automation, digital engagement, operational efficiency, and customer value realisation. Champion customer advocacy programmes that generate references, case studies, peer networking opportunities, and customer-led growth initiatives. Foster a high-performance, commercially focused team culture that balances customer outcomes with revenue growth and business impact. What you'll bring: 5+ years' experience in Customer Success, Account Management, Revenue Retention, or SaaS post-sales leadership roles. 3+ years' experience leading customer-facing teams with accountability for retention, renewal, and expansion outcomes. Proven success managing SMB and Mid-Market customer portfolios within a recurring revenue SaaS environment. Strong coaching and leadership capabilities, with a track record of developing high-performing customer success professionals. Experience building and executing customer lifecycle programmes that improve retention, adoption, customer value, and growth. Strong commercial acumen with a clear understanding of renewal management, expansion motions, revenue retention, and customer segmentation strategies. Excellent stakeholder management, communication, and cross-functional collaboration skills. Ability to balance strategic planning with hands on operational leadership in a fast paced, high-growth environment. Data driven mindset with experience using customer, revenue, and adoption metrics to drive decision making and business outcomes. Experience leading organisational change, operational improvements, and scalable customer success programmes. Culture Agility.Comfort working in a fast paced, candid environment that values innovation, healthy debate, and follow-through AI Readiness.Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes Fuel performance and outcomes. Leverage your job competencies and champion NAVEX's core values Our side of the deal: We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way. The starting pay for this role is 80,000 GBP with a 10% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.
Aug 22, 2026
Full time
Manager, Customer Experience, SMB & Mid Market Hammersmith, London, UK Job Description At NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact. Our high-performance culture is driven by our values . We move with speed, passion and purpose - as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right. NAVEX is seeking a Manager, Customer Experience to lead a hybrid team supporting both SMB customer engagement and strategic Mid-Market customer relationship management across EMEA and APAC. This leader will oversee a blended team of Customer Experience Specialists and Customer Experience Managers responsible for delivering efficient, value-driven experiences across multiple customer segments. As the Manager, Customer Experience, you will be responsible for driving operational excellence, customer retention, adoption, and satisfaction through both high-touch and digital-first engagement strategies. You will coach and develop customer-facing talent, optimise customer lifecycle processes, and ensure consistent execution of NAVEX's Customer Lifecycle Value & Impact Framework across a diverse customer portfolio. This role requires a balance of strategic leadership, customer advocacy, operational rigor, and team development to support a high-performing hybrid customer experience organisation. You'll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what's next! What you'll get: Meaningful Purpose.Your work helps organisations operate with integrity and protect their people-at a scale few companies can match. High-Performance Environment.We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career. Candid, Supportive Culture.We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement. Growth That Matters.You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth. Rewards for Results.We provide clear, competitive compensation designed to recognise measurable outcomes and real impact. What you'll do: Lead, coach, and develop a hybrid team of Customer Success professionals responsible for driving retention, expansion, and long-term customer value across SMB and Mid-Market customers in EMEA and APAC. Own team performance against key commercial metrics including gross and net revenue retention, renewals, expansion pipeline, customer adoption, and customer engagement. Drive execution of customer success strategies that maximise time-to-value, product utilisation, retention, and growth opportunities throughout the customer lifecycle. Balance high-value customer engagement with scalable programmes that efficiently support a large SMB and Mid-Market customer portfolio. Establish operational excellence through portfolio reviews, renewal forecasting, customer health assessments, churn mitigation planning, and success analytics. Partner closely with Sales, Marketing, Product, Professional Services, and Support teams to identify growth opportunities and improve customer business outcomes. Leverage customer insights, usage trends, and commercial data to identify retention risks, expansion opportunities, and areas for product improvement. Act as a senior escalation point for strategic commercial customer situations that could impact retention, renewal, or growth outcomes. Drive continuous improvement initiatives focused on scale, automation, digital engagement, operational efficiency, and customer value realisation. Champion customer advocacy programmes that generate references, case studies, peer networking opportunities, and customer-led growth initiatives. Foster a high-performance, commercially focused team culture that balances customer outcomes with revenue growth and business impact. What you'll bring: 5+ years' experience in Customer Success, Account Management, Revenue Retention, or SaaS post-sales leadership roles. 3+ years' experience leading customer-facing teams with accountability for retention, renewal, and expansion outcomes. Proven success managing SMB and Mid-Market customer portfolios within a recurring revenue SaaS environment. Strong coaching and leadership capabilities, with a track record of developing high-performing customer success professionals. Experience building and executing customer lifecycle programmes that improve retention, adoption, customer value, and growth. Strong commercial acumen with a clear understanding of renewal management, expansion motions, revenue retention, and customer segmentation strategies. Excellent stakeholder management, communication, and cross-functional collaboration skills. Ability to balance strategic planning with hands on operational leadership in a fast paced, high-growth environment. Data driven mindset with experience using customer, revenue, and adoption metrics to drive decision making and business outcomes. Experience leading organisational change, operational improvements, and scalable customer success programmes. Culture Agility.Comfort working in a fast paced, candid environment that values innovation, healthy debate, and follow-through AI Readiness.Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes Fuel performance and outcomes. Leverage your job competencies and champion NAVEX's core values Our side of the deal: We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way. The starting pay for this role is 80,000 GBP with a 10% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.

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