Role Overview The Business Director will lead the commercial growth and strategic positioning of Moshi, Carwow's in house creative agency serving OEM partners. This senior leadership role drives revenue, owns key OEM relationships, and embeds Moshi as a core part of Carwow's commercial proposition across markets. The Business Director bridges commercial, creative, and production teams to deliver high impact, scalable creative solutions that drive measurable value for OEM partners and shapes Moshi's operating model to ensure growth with clear processes, client service, and delivery efficiency. Key Responsibilities Commercial Ownership & Revenue Growth Own Moshi's revenue performance and growth trajectory across all markets. Identify and unlock new revenue opportunities across: Creative campaigns Always on content Product launches Strategic content partnerships Partner with Carwow commercial leadership to embed Moshi into OEM deals and co funded activity. Drive revenue diversification beyond one off projects into longer term, higher margin partnerships. Build clear commercial frameworks (pricing, packaging, margin discipline). OEM Client Leadership Own senior relationships with OEM marketing stakeholders across key accounts. Position Moshi as a strategic creative partner, not a production vendor. Lead brief development, creative solutioning, proposal creation, pitch presentations and translate OEM business objectives into effective creative and content strategies. Ensure high levels of client satisfaction, retention and upsell. Pipeline Development & Business Development Build and manage a robust Moshi pipeline across all markets. Work closely with Carwow commercial teams (UK, Germany, Spain) to identify opportunities within existing OEM partnerships and introduce Moshi into early stage commercial conversations. Lead proactive outreach and proposal development. Convert one off campaigns into repeat engagements and repeat engagements into strategic retainers or partnerships. Operational Structure & Delivery Oversight Establish scalable delivery processes to support Moshi growth. Improve resource planning and utilisation, project workflow and timelines, cross market coordination. Work closely with creative and production teams to ensure high quality output, maintain delivery efficiency, protect margins and introduce clear reporting on project performance (delivery, profitability, client outcomes). Team Leadership & Capability Building Lead and develop Moshi's client services and delivery teams. Define a clear operating structure aligned to growth ambitions. Build capability across client servicing, commercial thinking, creative strategy and foster a high performance culture focused on accountability, quality and commercial outcomes. Key Success Metrics Moshi revenue growth (YoY and vs target) Contribution to overall Carwow OEM revenue Pipeline value and conversion rates Client retention and expansion (share of wallet) Project profitability and margin improvement Delivery performance (on time, on budget, quality) Skills & Experience Significant experience in a senior commercial or client leadership role within a creative/media/agency environment. Proven track record of driving revenue growth and managing senior client relationships. Strong understanding of brand and performance marketing, content and creative production, automotive/OEM marketing (preferred). Experience building pipelines, leading pitches and converting strategic partnerships. Strong commercial acumen with ability to balance creativity and profitability. Experience working across multiple markets and cross functional teams. Personal Attributes Commercially driven and outcome focused. Credible at senior OEM stakeholder level. Strategic thinker with hands on execution capability.
Sep 24, 2026
Full time
Role Overview The Business Director will lead the commercial growth and strategic positioning of Moshi, Carwow's in house creative agency serving OEM partners. This senior leadership role drives revenue, owns key OEM relationships, and embeds Moshi as a core part of Carwow's commercial proposition across markets. The Business Director bridges commercial, creative, and production teams to deliver high impact, scalable creative solutions that drive measurable value for OEM partners and shapes Moshi's operating model to ensure growth with clear processes, client service, and delivery efficiency. Key Responsibilities Commercial Ownership & Revenue Growth Own Moshi's revenue performance and growth trajectory across all markets. Identify and unlock new revenue opportunities across: Creative campaigns Always on content Product launches Strategic content partnerships Partner with Carwow commercial leadership to embed Moshi into OEM deals and co funded activity. Drive revenue diversification beyond one off projects into longer term, higher margin partnerships. Build clear commercial frameworks (pricing, packaging, margin discipline). OEM Client Leadership Own senior relationships with OEM marketing stakeholders across key accounts. Position Moshi as a strategic creative partner, not a production vendor. Lead brief development, creative solutioning, proposal creation, pitch presentations and translate OEM business objectives into effective creative and content strategies. Ensure high levels of client satisfaction, retention and upsell. Pipeline Development & Business Development Build and manage a robust Moshi pipeline across all markets. Work closely with Carwow commercial teams (UK, Germany, Spain) to identify opportunities within existing OEM partnerships and introduce Moshi into early stage commercial conversations. Lead proactive outreach and proposal development. Convert one off campaigns into repeat engagements and repeat engagements into strategic retainers or partnerships. Operational Structure & Delivery Oversight Establish scalable delivery processes to support Moshi growth. Improve resource planning and utilisation, project workflow and timelines, cross market coordination. Work closely with creative and production teams to ensure high quality output, maintain delivery efficiency, protect margins and introduce clear reporting on project performance (delivery, profitability, client outcomes). Team Leadership & Capability Building Lead and develop Moshi's client services and delivery teams. Define a clear operating structure aligned to growth ambitions. Build capability across client servicing, commercial thinking, creative strategy and foster a high performance culture focused on accountability, quality and commercial outcomes. Key Success Metrics Moshi revenue growth (YoY and vs target) Contribution to overall Carwow OEM revenue Pipeline value and conversion rates Client retention and expansion (share of wallet) Project profitability and margin improvement Delivery performance (on time, on budget, quality) Skills & Experience Significant experience in a senior commercial or client leadership role within a creative/media/agency environment. Proven track record of driving revenue growth and managing senior client relationships. Strong understanding of brand and performance marketing, content and creative production, automotive/OEM marketing (preferred). Experience building pipelines, leading pitches and converting strategic partnerships. Strong commercial acumen with ability to balance creativity and profitability. Experience working across multiple markets and cross functional teams. Personal Attributes Commercially driven and outcome focused. Credible at senior OEM stakeholder level. Strategic thinker with hands on execution capability.
Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group's business units we deliver a truly integrated, multidisciplinary service. As we continue to expand our presence within the energy market, we are playing a key role in delivering major electricity transmission and grid infrastructure projects that support the UK's energy future. As such, we are seeking an ambitious Project Director to lead the successful delivery of major energy infrastructure projects. This is an opportunity to join a business with the capability, backing and ambition to deliver large-scale projects that leave a lasting legacy. Working alongside industry-leading professionals, you'll help shape the successful delivery of major National Grid, HVDC and energy infrastructure schemes. This role will have a national scope, covering multiple projects across the UK. About you We're looking for a proven leader with the credibility, commercial acumen and technical understanding to lead major infrastructure programmes at the highest level. Degree-qualified in Civil Engineering, Electrical Engineering, Construction Management or a related discipline. Chartered Engineer (CEng), MCIOB, ChPP or equivalent professional accreditation. Significant experience delivering major infrastructure projects, including significant leadership experience within the energy sector. Experience delivering National Grid transmission, HVDC, converter station, major cable or 275kV/400kV substation projects. Proven accountability for project safety, programme delivery, commercial performance, quality and P&L responsibility. Strong experience leading large multidisciplinary teams across project management, engineering, commercial and construction disciplines. Excellent NEC3/NEC4 contract knowledge, with strong programme, risk and change management expertise. The ability to build trusted relationships and influence senior clients, stakeholders, supply chain partners and executive teams. A track record of driving safe delivery, programme certainty, commercial success and high-performing project cultures. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance Flexible working opportunities programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed to VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Sep 24, 2026
Full time
Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group's business units we deliver a truly integrated, multidisciplinary service. As we continue to expand our presence within the energy market, we are playing a key role in delivering major electricity transmission and grid infrastructure projects that support the UK's energy future. As such, we are seeking an ambitious Project Director to lead the successful delivery of major energy infrastructure projects. This is an opportunity to join a business with the capability, backing and ambition to deliver large-scale projects that leave a lasting legacy. Working alongside industry-leading professionals, you'll help shape the successful delivery of major National Grid, HVDC and energy infrastructure schemes. This role will have a national scope, covering multiple projects across the UK. About you We're looking for a proven leader with the credibility, commercial acumen and technical understanding to lead major infrastructure programmes at the highest level. Degree-qualified in Civil Engineering, Electrical Engineering, Construction Management or a related discipline. Chartered Engineer (CEng), MCIOB, ChPP or equivalent professional accreditation. Significant experience delivering major infrastructure projects, including significant leadership experience within the energy sector. Experience delivering National Grid transmission, HVDC, converter station, major cable or 275kV/400kV substation projects. Proven accountability for project safety, programme delivery, commercial performance, quality and P&L responsibility. Strong experience leading large multidisciplinary teams across project management, engineering, commercial and construction disciplines. Excellent NEC3/NEC4 contract knowledge, with strong programme, risk and change management expertise. The ability to build trusted relationships and influence senior clients, stakeholders, supply chain partners and executive teams. A track record of driving safe delivery, programme certainty, commercial success and high-performing project cultures. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance Flexible working opportunities programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed to VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
245 Hammersmith (95989), United Kingdom, London, Senior Director, Account Executive Operations Job Title: Senior Director, Account Executive Operations Location: Hammersmith, London - Hybrid Working Pattern: 2 days in-office and 3 days remote. Our Mission We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces list. Hear from our team about what it's like working at Capital One UK. About the Role The Senior Director, Account Executive Operations provides executive leadership and strategic vision for the operational business support of our most critical partners. This role is fundamentally about organizational leadership, building scalable structures, defining the operating rhythm, and deeply investing in the coaching and development of a multi-layered team. As a leader of leaders, you will design the frameworks that guide daily operations, drive enterprise-wide process improvements, and serve as the executive sponsor for complex partner relationships. We are seeking a highly structured, transformative leader who thrives on mentoring teams, creating clarity out of ambiguity, and fostering a high-performance culture across the operations organization. What you'll do Executive Leadership & Coaching: Direct, mentor, and coach a multi-layered team of operational leaders (Managers and Directors). Foster a culture of continuous feedback, prioritize leadership development, and build robust succession plans. Organizational Design & Structure: Design, implement, and govern comprehensive operational frameworks and standard operating procedures (SOPs). Bring rigorous structure to the department by establishing clear roles, responsibilities, and standardized workflows. Strategic Partner Management: Serve as the executive sponsor and ultimate point of escalation for the network's top-tier, highest-impact strategic partners, managing relationships at the C-suite level. Operational Excellence & Risk Mitigation: Define the overarching strategy for mitigating operational gaps and system risks. Oversee the deployment of enterprise-wide initiatives to eliminate failure modes and ensure absolute compliance and documentation integrity. Cross-Functional Vision: Champion the full life-cycle of complex, cross-functional transformations. Partner with executive stakeholders across Product, Tech, and Sales to sponsor system enhancements, tool rollouts, and long-term capability building. Performance Strategy: Define the key performance indicators (KPIs) and operational metrics for the entire department. Leverage executive-level dashboards to drive continuous improvement, operational efficiency, and resource alignment with corporate goals. Change Management: Lead the organization through periods of growth and change, ensuring comprehensive training, change readiness, and adoption strategies are effectively executed. Client Engagement: This is a highly visible, client-facing executive role requiring approximately 25-30% travel. Experience Experience in a Senior Director level role Senior leadership experience, specifically focused on coaching leaders, organizational design, and scaling complex operational teams Experience within the financial services or payments industry Demonstrated expertise in strategic planning, capability building, and managing executive-level client relationships within the EMEA market Change management experience Where and how you'll work This is a permanent position based in our Hammersmith, London office. We embrace a hybrid approach to work. You'll spend two days a week in the office. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.
Sep 24, 2026
Full time
245 Hammersmith (95989), United Kingdom, London, Senior Director, Account Executive Operations Job Title: Senior Director, Account Executive Operations Location: Hammersmith, London - Hybrid Working Pattern: 2 days in-office and 3 days remote. Our Mission We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces list. Hear from our team about what it's like working at Capital One UK. About the Role The Senior Director, Account Executive Operations provides executive leadership and strategic vision for the operational business support of our most critical partners. This role is fundamentally about organizational leadership, building scalable structures, defining the operating rhythm, and deeply investing in the coaching and development of a multi-layered team. As a leader of leaders, you will design the frameworks that guide daily operations, drive enterprise-wide process improvements, and serve as the executive sponsor for complex partner relationships. We are seeking a highly structured, transformative leader who thrives on mentoring teams, creating clarity out of ambiguity, and fostering a high-performance culture across the operations organization. What you'll do Executive Leadership & Coaching: Direct, mentor, and coach a multi-layered team of operational leaders (Managers and Directors). Foster a culture of continuous feedback, prioritize leadership development, and build robust succession plans. Organizational Design & Structure: Design, implement, and govern comprehensive operational frameworks and standard operating procedures (SOPs). Bring rigorous structure to the department by establishing clear roles, responsibilities, and standardized workflows. Strategic Partner Management: Serve as the executive sponsor and ultimate point of escalation for the network's top-tier, highest-impact strategic partners, managing relationships at the C-suite level. Operational Excellence & Risk Mitigation: Define the overarching strategy for mitigating operational gaps and system risks. Oversee the deployment of enterprise-wide initiatives to eliminate failure modes and ensure absolute compliance and documentation integrity. Cross-Functional Vision: Champion the full life-cycle of complex, cross-functional transformations. Partner with executive stakeholders across Product, Tech, and Sales to sponsor system enhancements, tool rollouts, and long-term capability building. Performance Strategy: Define the key performance indicators (KPIs) and operational metrics for the entire department. Leverage executive-level dashboards to drive continuous improvement, operational efficiency, and resource alignment with corporate goals. Change Management: Lead the organization through periods of growth and change, ensuring comprehensive training, change readiness, and adoption strategies are effectively executed. Client Engagement: This is a highly visible, client-facing executive role requiring approximately 25-30% travel. Experience Experience in a Senior Director level role Senior leadership experience, specifically focused on coaching leaders, organizational design, and scaling complex operational teams Experience within the financial services or payments industry Demonstrated expertise in strategic planning, capability building, and managing executive-level client relationships within the EMEA market Change management experience Where and how you'll work This is a permanent position based in our Hammersmith, London office. We embrace a hybrid approach to work. You'll spend two days a week in the office. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.
MD, Head of UK Third Party Risk Management, Legal Entity Operational Risk Management (ORM) Frameworks, & Strategic InitiativesRole Summary :The Head of UK Third Party Risk Management, Legal Entity Operational Risk Management (ORM) Frameworks, & Strategic Initiatives oversight reports to the 2LOD Global Head of Operational Resiliency, Third Party, & Strategic Risk Management and is responsible for developing, directing and managing the overall operational risk management frameworks for State Street SSBTC London Branch and its affiliate legal entities in UK (ex. SSIM).The candidate will additionally be the risk advisor for certain UK Legal Entities with dual report to the Chief Risk Officer for UK (SMF4) and is responsible for ensuring that the respective risk programs address all relevant risks as well as corporate and local requirements; collaborating with Second Line of Defense (SLOD) peers as well as with Legal, Public Policy, and Corporate Audit as appropriate.Key Responsibilities :Lead the development, implementation, and ongoing enhancement of UK specific requirements for risk management frameworks, policies, and standards, with specific focus on ORM policies, Third Party risk mgmt., and Climate Risk, ensuring alignment with PRA/FCA regulatory obligations and industry best practicesProvide risk advisory and oversight to assigned UK Legal Entities (LEs), as delegate of SMF 4, including oversight of ICAAP/ICAARA process, as requiredManage oversight of UK Third-Party Risk (including internal intercompany outsourcing) covering review/challenge of risk assessment including exit strategies for service providers supporting UK LEs, ensuring alignment with legal entity risk appetite and regulatory standards.Manage ORM oversight of strategic Change Management initiatives impacting relevant UK legal entities. This includes ORM oversight for mergers and acquisitions, lift outs, and new product approvals relevant to the UK.Manage oversight of the global climate risk management program, including UK climate risk management policy, priorities, and disclosures.Support Corporate ORM on the global ORM framework design and advancement and communicate UK regulatory expectations for consideration in development of Global standards, as and when appropriate.Manage oversight of the operational risk management programs to ensure effective identification, measurement, control and management of the relevant risks for all relevant UK legal entities.Support communication and escalation of trends, insights, emerging risks, key issues and information to senior management and across the three lines of defense.Provide risk reporting to the relevant UK business units, management committees, and legal entity boards, as requiredRisk Excellence :Promote and supports a culture of effective challenge and drives a risk aware culture throughout the organisationTake reasonable decisions by exercising reasonable care when considering the information available. This includes taking proactive action to ensure that the information is suitable and adequateMaintain understanding of UK legal and regulatory developments and their impact on State Street's business operations and support related to regulatory initiativesCoordinate and collaborate with other control functions and auditDevelop and deliver risk management presentations internally and to clientsMaintain the highest standards of conduct and integrity and ensure compliance with accepted industry practice, company policies and regulatory requirements and ensure that the team members do the samePromote the development of a risk culture within the business and ensure business line accountability for risk management and measurementSupport a culture of effective challengeEducation and Experience :Bachelor's degree or equivalent.15+ years risk experience and experience in the subject matter relevant to the role.Proven interpersonal and communication skills.Strong, organization, project management and leadership skills.Demonstrated analytical and problem-solving skills.Demonstrated decision-making skills.Team player with strong influencing skills.Ability to negotiate, influence and build consensus.Ability to develop and maintain strong business relationships within the business unit and across the corporationAre you the right candidate? Yes!We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.About State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at our CEO Statement
Sep 24, 2026
Full time
MD, Head of UK Third Party Risk Management, Legal Entity Operational Risk Management (ORM) Frameworks, & Strategic InitiativesRole Summary :The Head of UK Third Party Risk Management, Legal Entity Operational Risk Management (ORM) Frameworks, & Strategic Initiatives oversight reports to the 2LOD Global Head of Operational Resiliency, Third Party, & Strategic Risk Management and is responsible for developing, directing and managing the overall operational risk management frameworks for State Street SSBTC London Branch and its affiliate legal entities in UK (ex. SSIM).The candidate will additionally be the risk advisor for certain UK Legal Entities with dual report to the Chief Risk Officer for UK (SMF4) and is responsible for ensuring that the respective risk programs address all relevant risks as well as corporate and local requirements; collaborating with Second Line of Defense (SLOD) peers as well as with Legal, Public Policy, and Corporate Audit as appropriate.Key Responsibilities :Lead the development, implementation, and ongoing enhancement of UK specific requirements for risk management frameworks, policies, and standards, with specific focus on ORM policies, Third Party risk mgmt., and Climate Risk, ensuring alignment with PRA/FCA regulatory obligations and industry best practicesProvide risk advisory and oversight to assigned UK Legal Entities (LEs), as delegate of SMF 4, including oversight of ICAAP/ICAARA process, as requiredManage oversight of UK Third-Party Risk (including internal intercompany outsourcing) covering review/challenge of risk assessment including exit strategies for service providers supporting UK LEs, ensuring alignment with legal entity risk appetite and regulatory standards.Manage ORM oversight of strategic Change Management initiatives impacting relevant UK legal entities. This includes ORM oversight for mergers and acquisitions, lift outs, and new product approvals relevant to the UK.Manage oversight of the global climate risk management program, including UK climate risk management policy, priorities, and disclosures.Support Corporate ORM on the global ORM framework design and advancement and communicate UK regulatory expectations for consideration in development of Global standards, as and when appropriate.Manage oversight of the operational risk management programs to ensure effective identification, measurement, control and management of the relevant risks for all relevant UK legal entities.Support communication and escalation of trends, insights, emerging risks, key issues and information to senior management and across the three lines of defense.Provide risk reporting to the relevant UK business units, management committees, and legal entity boards, as requiredRisk Excellence :Promote and supports a culture of effective challenge and drives a risk aware culture throughout the organisationTake reasonable decisions by exercising reasonable care when considering the information available. This includes taking proactive action to ensure that the information is suitable and adequateMaintain understanding of UK legal and regulatory developments and their impact on State Street's business operations and support related to regulatory initiativesCoordinate and collaborate with other control functions and auditDevelop and deliver risk management presentations internally and to clientsMaintain the highest standards of conduct and integrity and ensure compliance with accepted industry practice, company policies and regulatory requirements and ensure that the team members do the samePromote the development of a risk culture within the business and ensure business line accountability for risk management and measurementSupport a culture of effective challengeEducation and Experience :Bachelor's degree or equivalent.15+ years risk experience and experience in the subject matter relevant to the role.Proven interpersonal and communication skills.Strong, organization, project management and leadership skills.Demonstrated analytical and problem-solving skills.Demonstrated decision-making skills.Team player with strong influencing skills.Ability to negotiate, influence and build consensus.Ability to develop and maintain strong business relationships within the business unit and across the corporationAre you the right candidate? Yes!We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.About State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at our CEO Statement
Job Title: Senior Director, Account Executive Operations Job Title: Senior Director, Account Executive Operations Location: Hammersmith, London - Hybrid Working Pattern: 2 days in-office and 3 days remote. Our Mission We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces list. Hear from our team about what it's like working at Capital One UK. About the Role The Senior Director, Account Executive Operations provides executive leadership and strategic vision for the operational business support of our most critical partners. This role is fundamentally about organizational leadership, building scalable structures, defining the operating rhythm, and deeply investing in the coaching and development of a multi-layered team. As a leader of leaders, you will design the frameworks that guide daily operations, drive enterprise-wide process improvements, and serve as the executive sponsor for complex partner relationships. We are seeking a highly structured, transformative leader who thrives on mentoring teams, creating clarity out of ambiguity, and fostering a high-performance culture across the operations organization. What you'll do Executive Leadership & Coaching: Direct, mentor, and coach a multi-layered team of operational leaders (Managers and Directors). Foster a culture of continuous feedback, prioritize leadership development, and build robust succession plans. Organizational Design & Structure: Design, implement, and govern comprehensive operational frameworks and standard operating procedures (SOPs). Bring rigorous structure to the department by establishing clear roles, responsibilities, and standardized workflows. Strategic Partner Management: Serve as the executive sponsor and ultimate point of escalation for the network's top-tier, highest-impact strategic partners, managing relationships at the C-suite level. Operational Excellence & Risk Mitigation: Define the overarching strategy for mitigating operational gaps and system risks. Oversee the deployment of enterprise-wide initiatives to eliminate failure modes and ensure absolute compliance and documentation integrity. Cross-Functional Vision: Champion the full life-cycle of complex, cross-functional transformations. Partner with executive stakeholders across Product, Tech, and Sales to sponsor system enhancements, tool rollouts, and long-term capability building. Performance Strategy: Define the key performance indicators (KPIs) and operational metrics for the entire department. Leverage executive-level dashboards to drive continuous improvement, operational efficiency, and resource alignment with corporate goals. Change Management: Lead the organization through periods of growth and change, ensuring comprehensive training, change readiness, and adoption strategies are effectively executed. Client Engagement: This is a highly visible, client-facing executive role requiring approximately 25-30% travel. The skills and experience you need Experience in a Senior Director level role Senior leadership experience, specifically focused on coaching leaders, organizational design, and scaling complex operational teams Experience within the financial services or payments industry Demonstrated expertise in strategic planning, capability building, and managing executive-level client relationships within the EMEA market Change management experience Where and how you'll work This is a permanent position based in our Hammersmith, London office. We embrace a hybrid approach to work. You'll spend two days a week in the office. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Sep 24, 2026
Full time
Job Title: Senior Director, Account Executive Operations Job Title: Senior Director, Account Executive Operations Location: Hammersmith, London - Hybrid Working Pattern: 2 days in-office and 3 days remote. Our Mission We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces list. Hear from our team about what it's like working at Capital One UK. About the Role The Senior Director, Account Executive Operations provides executive leadership and strategic vision for the operational business support of our most critical partners. This role is fundamentally about organizational leadership, building scalable structures, defining the operating rhythm, and deeply investing in the coaching and development of a multi-layered team. As a leader of leaders, you will design the frameworks that guide daily operations, drive enterprise-wide process improvements, and serve as the executive sponsor for complex partner relationships. We are seeking a highly structured, transformative leader who thrives on mentoring teams, creating clarity out of ambiguity, and fostering a high-performance culture across the operations organization. What you'll do Executive Leadership & Coaching: Direct, mentor, and coach a multi-layered team of operational leaders (Managers and Directors). Foster a culture of continuous feedback, prioritize leadership development, and build robust succession plans. Organizational Design & Structure: Design, implement, and govern comprehensive operational frameworks and standard operating procedures (SOPs). Bring rigorous structure to the department by establishing clear roles, responsibilities, and standardized workflows. Strategic Partner Management: Serve as the executive sponsor and ultimate point of escalation for the network's top-tier, highest-impact strategic partners, managing relationships at the C-suite level. Operational Excellence & Risk Mitigation: Define the overarching strategy for mitigating operational gaps and system risks. Oversee the deployment of enterprise-wide initiatives to eliminate failure modes and ensure absolute compliance and documentation integrity. Cross-Functional Vision: Champion the full life-cycle of complex, cross-functional transformations. Partner with executive stakeholders across Product, Tech, and Sales to sponsor system enhancements, tool rollouts, and long-term capability building. Performance Strategy: Define the key performance indicators (KPIs) and operational metrics for the entire department. Leverage executive-level dashboards to drive continuous improvement, operational efficiency, and resource alignment with corporate goals. Change Management: Lead the organization through periods of growth and change, ensuring comprehensive training, change readiness, and adoption strategies are effectively executed. Client Engagement: This is a highly visible, client-facing executive role requiring approximately 25-30% travel. The skills and experience you need Experience in a Senior Director level role Senior leadership experience, specifically focused on coaching leaders, organizational design, and scaling complex operational teams Experience within the financial services or payments industry Demonstrated expertise in strategic planning, capability building, and managing executive-level client relationships within the EMEA market Change management experience Where and how you'll work This is a permanent position based in our Hammersmith, London office. We embrace a hybrid approach to work. You'll spend two days a week in the office. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Come and join one of the UK's largest providers in complex care. Lead the transformation. Shape the future. Build something exceptional. An exceptional leadership opportunity for an experienced private hospital CEO, COO, Registered Manager or Nominated Individual. Are you an accomplished healthcare leader who has successfully led within the private acute hospital sector and is ready for your next major challenge? Would you relish the opportunity to take an established specialist service on an ambitious transformation journey, helping shape its future as a registered hospital, while playing a pivotal role in the design and development of an exciting new purpose built extension? If so, this could be a genuinely once in a career opportunity. About Woodlands Woodlands Neurological Rehabilitation Centre is a 27 bed specialist service providing complex neurorehabilitation, including specialist spinal care, alongside inpatient and outpatient services. We are now embarking on an exciting period of transformation. Our vision is to build on the strengths of the existing service and take Woodlands to the next level, strengthening our governance, developing our clinical pathways, expanding our private healthcare offering and progressing towards hospital registration with the CQC. Alongside this, we have an exciting opportunity to co design and develop a new purpose built extension to the existing site, incorporating facilities such as a new rehabilitation gym, swimming pool and residential accommodation. This is not simply a role overseeing an established service. It is an opportunity to shape what comes next. The opportunity As Service Director, you will provide the strategic and operational leadership required to take Woodlands through this next chapter. As part of this journey you yourself will transition from service director to hospital director while in role. You will work closely with clinical, operational, commercial and estates colleagues to develop a compelling vision for the service and turn that vision into reality. A key part of your role will be preparing the organisation for the journey towards CQC hospital registration, ensuring that governance, quality, operational systems, workforce, patient pathways and the physical environment are all designed to meet the standards expected of an outstanding modern healthcare provider. You will also have the opportunity to influence the design and development of our future estate, helping to shape a purpose built extension that could include: A new state of the art rehabilitation gym A swimming pool and enhanced rehabilitation facilities Purpose built step down flats Expanded therapy and clinical spaces A modern environment designed around patient experience, rehabilitation and independence You will therefore be joining at a pivotal moment with the opportunity to take an existing service with strong foundations and lead its evolution into something genuinely exceptional. Location: Woodlands Neurological Rehabilitation Centre Hours: 37.5 hours per week Contract: Permanent, including on call duties What you'll be doing: As Service Director, you will provide strategic and operational leadership for Woodlands Neurological Rehabilitation Centre. Lead the service through its transformation and development journey towards CQC hospital registration. Ensure the highest standards of clinical quality, patient safety, governance and regulatory compliance. Develop and embed robust quality assurance and outcome measurement frameworks. Lead continuous improvement across clinical pathways, operational processes and patient experience. Oversee complex neurorehabilitation pathways, including specialist spinal care and tracheostomy services. Build strong relationships with clinicians, commissioners, ICBs, insurers, case managers, solicitors and other key stakeholders. Develop and grow Woodlands' private inpatient and outpatient proposition. Strengthen referral pathways and build new commercial and professional relationships. Lead, inspire and develop a highly skilled multidisciplinary team. Work collaboratively with clinical and business leadership to create a culture of accountability, innovation and excellence. Help shape the future estate strategy, including the design and development of the proposed purpose built extension. Ensure that the physical environment supports modern rehabilitation, patient independence and an outstanding patient experience. Champion innovation, digital technology and assistive technology to improve patient outcomes. Create a culture where people are proud to work, patients feel empowered and excellence is the expectation. Why this opportunity is different Take an existing service and transform it. Help lead its journey towards hospital registration. Shape the future clinical and commercial strategy. Influence the design of a new purpose built healthcare environment. Build and develop a high performing leadership culture. And ultimately, leave a lasting legacy in a service that will make a difference to patients and their families for years to come. What we would like from you Held a senior executive leadership role within a private acute hospital, ideally as a COO, CEO or equivalent. Experience as a CQC Registered Manager and/or Nominated Individual. A strong track record of leading complex healthcare operations and delivering measurable improvements in quality, safety and performance. Experience of working within, or leading towards, CQC registration or significant regulatory change. A sophisticated understanding of clinical governance, quality assurance, risk management and patient safety. Successfully led multidisciplinary teams in complex healthcare environments. Experience of developing and growing private healthcare services, including relationships with insurers, case managers, solicitors and other referrers. Strong commercial awareness, with the ability to balance exceptional patient outcomes with sustainable service growth. Experience of working collaboratively with estates, capital development and other stakeholders to improve or develop healthcare environments. The vision, credibility and leadership presence to inspire clinicians, operational teams and external stakeholders around a shared ambition. Most importantly, you will be a transformational leader. Someone who sees possibility rather than simply maintaining the status quo. What to look forward to 25 days plus bank holidays Birthday off Join the Benefits Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials - like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme Enhanced Sick & Maternity Pay benefits Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know
Sep 24, 2026
Full time
Come and join one of the UK's largest providers in complex care. Lead the transformation. Shape the future. Build something exceptional. An exceptional leadership opportunity for an experienced private hospital CEO, COO, Registered Manager or Nominated Individual. Are you an accomplished healthcare leader who has successfully led within the private acute hospital sector and is ready for your next major challenge? Would you relish the opportunity to take an established specialist service on an ambitious transformation journey, helping shape its future as a registered hospital, while playing a pivotal role in the design and development of an exciting new purpose built extension? If so, this could be a genuinely once in a career opportunity. About Woodlands Woodlands Neurological Rehabilitation Centre is a 27 bed specialist service providing complex neurorehabilitation, including specialist spinal care, alongside inpatient and outpatient services. We are now embarking on an exciting period of transformation. Our vision is to build on the strengths of the existing service and take Woodlands to the next level, strengthening our governance, developing our clinical pathways, expanding our private healthcare offering and progressing towards hospital registration with the CQC. Alongside this, we have an exciting opportunity to co design and develop a new purpose built extension to the existing site, incorporating facilities such as a new rehabilitation gym, swimming pool and residential accommodation. This is not simply a role overseeing an established service. It is an opportunity to shape what comes next. The opportunity As Service Director, you will provide the strategic and operational leadership required to take Woodlands through this next chapter. As part of this journey you yourself will transition from service director to hospital director while in role. You will work closely with clinical, operational, commercial and estates colleagues to develop a compelling vision for the service and turn that vision into reality. A key part of your role will be preparing the organisation for the journey towards CQC hospital registration, ensuring that governance, quality, operational systems, workforce, patient pathways and the physical environment are all designed to meet the standards expected of an outstanding modern healthcare provider. You will also have the opportunity to influence the design and development of our future estate, helping to shape a purpose built extension that could include: A new state of the art rehabilitation gym A swimming pool and enhanced rehabilitation facilities Purpose built step down flats Expanded therapy and clinical spaces A modern environment designed around patient experience, rehabilitation and independence You will therefore be joining at a pivotal moment with the opportunity to take an existing service with strong foundations and lead its evolution into something genuinely exceptional. Location: Woodlands Neurological Rehabilitation Centre Hours: 37.5 hours per week Contract: Permanent, including on call duties What you'll be doing: As Service Director, you will provide strategic and operational leadership for Woodlands Neurological Rehabilitation Centre. Lead the service through its transformation and development journey towards CQC hospital registration. Ensure the highest standards of clinical quality, patient safety, governance and regulatory compliance. Develop and embed robust quality assurance and outcome measurement frameworks. Lead continuous improvement across clinical pathways, operational processes and patient experience. Oversee complex neurorehabilitation pathways, including specialist spinal care and tracheostomy services. Build strong relationships with clinicians, commissioners, ICBs, insurers, case managers, solicitors and other key stakeholders. Develop and grow Woodlands' private inpatient and outpatient proposition. Strengthen referral pathways and build new commercial and professional relationships. Lead, inspire and develop a highly skilled multidisciplinary team. Work collaboratively with clinical and business leadership to create a culture of accountability, innovation and excellence. Help shape the future estate strategy, including the design and development of the proposed purpose built extension. Ensure that the physical environment supports modern rehabilitation, patient independence and an outstanding patient experience. Champion innovation, digital technology and assistive technology to improve patient outcomes. Create a culture where people are proud to work, patients feel empowered and excellence is the expectation. Why this opportunity is different Take an existing service and transform it. Help lead its journey towards hospital registration. Shape the future clinical and commercial strategy. Influence the design of a new purpose built healthcare environment. Build and develop a high performing leadership culture. And ultimately, leave a lasting legacy in a service that will make a difference to patients and their families for years to come. What we would like from you Held a senior executive leadership role within a private acute hospital, ideally as a COO, CEO or equivalent. Experience as a CQC Registered Manager and/or Nominated Individual. A strong track record of leading complex healthcare operations and delivering measurable improvements in quality, safety and performance. Experience of working within, or leading towards, CQC registration or significant regulatory change. A sophisticated understanding of clinical governance, quality assurance, risk management and patient safety. Successfully led multidisciplinary teams in complex healthcare environments. Experience of developing and growing private healthcare services, including relationships with insurers, case managers, solicitors and other referrers. Strong commercial awareness, with the ability to balance exceptional patient outcomes with sustainable service growth. Experience of working collaboratively with estates, capital development and other stakeholders to improve or develop healthcare environments. The vision, credibility and leadership presence to inspire clinicians, operational teams and external stakeholders around a shared ambition. Most importantly, you will be a transformational leader. Someone who sees possibility rather than simply maintaining the status quo. What to look forward to 25 days plus bank holidays Birthday off Join the Benefits Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials - like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme Enhanced Sick & Maternity Pay benefits Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know
About the UK Debt Management Office The UK Debt management Office (DMO) is an executive agency of His Majesty s Treasury. We are responsible for debt and cash management for the UK government, local authority lending operations and managing certain public sector funds. The DMO s remit is to carry out the government s debt management policy of minimising financing costs over the long term, taking account of risk, and to minimise the cost of offsetting the governments net cash flows over time, while operating within a risk appetite approved by ministers in both cases. Since its creation in 1998, the DMO has successfully established itself as an integral part of wholesale financial markets, raising in excess of £3.1 trillion in total gilt issuance, while annual turnover in its cash management operation is currently around £8 trillion. The DMO employs around 140 people. Approximately one third work within the Financing Strategy area, which is responsible for debt, cash and balance sheet management teams, and related transactions, as well as local government lending operations and the management of certain public sector funds. The remaining staff work in the Operations directorate which comprises Finance, Settlements, Risk Management, Business Delivery, and Facilities teams. Business Delivery is the term used in the DMO to cover the Technology teams including Infrastructure, Applications, Testing, Business Analysis, Project & Programme management and Service Desk functions. It comprises approximately 60 staff. Although structured into a number of functional teams, the DMO operates with a flat management structure and a collaborative, flexible approach. This enables teams to respond quickly to operational demands and evolving business needs. All staff have access to and are encouraged to undertake training and development opportunities. About the Role This is a new role for the organisation. The DMO is looking to enhance and develop its technology service to ensure that it continues to support the delivery of the DMO s critical business objectives, whilst providing a clear strategy and roadmap for the future. Maintaining the resilience, availability, standards and security of the systems that support the DMO s market-facing operations is critical. The ability to operate seamlessly with Market Counterparties is paramount, and the safe and reliable delivery of these services will always be the DMO s highest priority. Alongside this, the DMO requires a forward-looking technology strategy to modernise, enhance and facilitate the implementation of new tools and services to support the delivery of the DMO s mission-critical objectives. This includes further controlled adoption of automaton, business and data analytics, a strategy for further use of the cloud and artificial intelligence. The DMO requires a technology leader who will lead the design and delivery of the technology strategy, ensuring the DMO continues to benefit from modern technologies and ways of working while preserving the resilience, security and reliability of its critical operations. This is a new role, reflecting the importance the DMO places on both current and future technology. Key Focus The Managing Director, Technology (MD, Technology) is a senior leadership role that is accountable for setting out a medium and long-term technology strategy, driving innovation and digital transformation, alongside overseeing the maintenance of a secure, resilient, and scalable technology environment that meets the critical business needs of the UK Debt Management Office (DMO). The role provides strategic leadership for the technology function and contributes to the management and delivery of the broader business aims and objectives. The role reports jointly to the Deputy CEO, Operations and the Deputy CEO, Financial Strategy, which reflects the significance of the role across all parts of the DMO. The MD, Technology has overall accountability for the DMO s technology architecture, platforms, data, and infrastructure, ensuring they continue to meet the highest standards of resilience and operational performance. The role is also responsible for ensuring the DMO is well positioned to adopt new technologies and services to meet current and future business objectives. The technology area within the DMO covers both operational and strategic activities, with the MD, Technology being directly responsible for the technology strategy. The MD, Technology will be supported by a deputy in the role Head of Business Delivery, who is in turn responsible for leading the DMO s technology operational delivery capability. Working in close partnership, the MD, Technology and Head of Business Delivery are responsible for the management and leadership of the following teams Programme & Project Management Testing Application Development & Support Service Desk Business Analysis Business Continuity Infrastructure & Platforms Business Services, which covers Procurement, Contracts Management & Facilities Person Specification Experience • Significant executive leadership experience leading a technology function within a complex, operationally critical or highly regulated environment. • Proven experience of developing and successfully delivering a technology strategy aligned to organisational objectives. • Demonstrable experience of maintaining secure, resilient and business-critical technology services whilst delivering complex technology change. • Experience of modernising technology environments through initiatives such as cloud adoption, automation, AI and platform transformation. • Experience of working effectively with Executive teams, Boards and external stakeholders to influence strategic decision-making. • Experience of operating within financial services, capital markets or other critical national infrastructure environments. Skills and behaviours • Strategic thinker, able to anticipate future technology needs and translate vision into practical delivery. • Inclusive and authentic leader, able to build high-performing teams and bring people with them through change. • Excellent communicator, able to explain complex technical concepts clearly and influence technical and nontechnical audiences. • Sound judgement, balancing innovation with operational resilience, governance and risk. • Collaborative and values-led, demonstrating integrity, credibility and a strong commitment to public service. • Able to respond confidently to changing organisational priorities, emerging technology risks and evolving business needs, while maintaining sound judgement, focus and delivery in a complex, operationally critical environment Candidates Please note that you will be asked to give evidence in your application of how you meet these criteria. Benefits • Annual Leave - You will have an annual leave allowance of 27.5 days (pro-rata, dependent on start date) plus paid bank holidays. • Civil Service Pension. The current employer contribution rate for this salary level is 28% of salary as explained at Civil Service Pension Scheme. • Subsidised gym membership • Interest free season ticket loan • Family friendly HR policies including paid maternity, paternity and adoption leave • A working culture which encourages inclusion and diversity The DMO values skills and expertise and is committed to training and development. It is a rewarding place to work, respecting people, with an open management culture and a common sense of purpose. Professional Qualifications, Training & Development The DMO provides financial support to employees undertaking professional qualifications, skills training and development that are relevant to the role. The DMO will also pay individual subscriptions to professional bodies. Applications should be received by 23.55 on Monday 26 th October.
Sep 24, 2026
Full time
About the UK Debt Management Office The UK Debt management Office (DMO) is an executive agency of His Majesty s Treasury. We are responsible for debt and cash management for the UK government, local authority lending operations and managing certain public sector funds. The DMO s remit is to carry out the government s debt management policy of minimising financing costs over the long term, taking account of risk, and to minimise the cost of offsetting the governments net cash flows over time, while operating within a risk appetite approved by ministers in both cases. Since its creation in 1998, the DMO has successfully established itself as an integral part of wholesale financial markets, raising in excess of £3.1 trillion in total gilt issuance, while annual turnover in its cash management operation is currently around £8 trillion. The DMO employs around 140 people. Approximately one third work within the Financing Strategy area, which is responsible for debt, cash and balance sheet management teams, and related transactions, as well as local government lending operations and the management of certain public sector funds. The remaining staff work in the Operations directorate which comprises Finance, Settlements, Risk Management, Business Delivery, and Facilities teams. Business Delivery is the term used in the DMO to cover the Technology teams including Infrastructure, Applications, Testing, Business Analysis, Project & Programme management and Service Desk functions. It comprises approximately 60 staff. Although structured into a number of functional teams, the DMO operates with a flat management structure and a collaborative, flexible approach. This enables teams to respond quickly to operational demands and evolving business needs. All staff have access to and are encouraged to undertake training and development opportunities. About the Role This is a new role for the organisation. The DMO is looking to enhance and develop its technology service to ensure that it continues to support the delivery of the DMO s critical business objectives, whilst providing a clear strategy and roadmap for the future. Maintaining the resilience, availability, standards and security of the systems that support the DMO s market-facing operations is critical. The ability to operate seamlessly with Market Counterparties is paramount, and the safe and reliable delivery of these services will always be the DMO s highest priority. Alongside this, the DMO requires a forward-looking technology strategy to modernise, enhance and facilitate the implementation of new tools and services to support the delivery of the DMO s mission-critical objectives. This includes further controlled adoption of automaton, business and data analytics, a strategy for further use of the cloud and artificial intelligence. The DMO requires a technology leader who will lead the design and delivery of the technology strategy, ensuring the DMO continues to benefit from modern technologies and ways of working while preserving the resilience, security and reliability of its critical operations. This is a new role, reflecting the importance the DMO places on both current and future technology. Key Focus The Managing Director, Technology (MD, Technology) is a senior leadership role that is accountable for setting out a medium and long-term technology strategy, driving innovation and digital transformation, alongside overseeing the maintenance of a secure, resilient, and scalable technology environment that meets the critical business needs of the UK Debt Management Office (DMO). The role provides strategic leadership for the technology function and contributes to the management and delivery of the broader business aims and objectives. The role reports jointly to the Deputy CEO, Operations and the Deputy CEO, Financial Strategy, which reflects the significance of the role across all parts of the DMO. The MD, Technology has overall accountability for the DMO s technology architecture, platforms, data, and infrastructure, ensuring they continue to meet the highest standards of resilience and operational performance. The role is also responsible for ensuring the DMO is well positioned to adopt new technologies and services to meet current and future business objectives. The technology area within the DMO covers both operational and strategic activities, with the MD, Technology being directly responsible for the technology strategy. The MD, Technology will be supported by a deputy in the role Head of Business Delivery, who is in turn responsible for leading the DMO s technology operational delivery capability. Working in close partnership, the MD, Technology and Head of Business Delivery are responsible for the management and leadership of the following teams Programme & Project Management Testing Application Development & Support Service Desk Business Analysis Business Continuity Infrastructure & Platforms Business Services, which covers Procurement, Contracts Management & Facilities Person Specification Experience • Significant executive leadership experience leading a technology function within a complex, operationally critical or highly regulated environment. • Proven experience of developing and successfully delivering a technology strategy aligned to organisational objectives. • Demonstrable experience of maintaining secure, resilient and business-critical technology services whilst delivering complex technology change. • Experience of modernising technology environments through initiatives such as cloud adoption, automation, AI and platform transformation. • Experience of working effectively with Executive teams, Boards and external stakeholders to influence strategic decision-making. • Experience of operating within financial services, capital markets or other critical national infrastructure environments. Skills and behaviours • Strategic thinker, able to anticipate future technology needs and translate vision into practical delivery. • Inclusive and authentic leader, able to build high-performing teams and bring people with them through change. • Excellent communicator, able to explain complex technical concepts clearly and influence technical and nontechnical audiences. • Sound judgement, balancing innovation with operational resilience, governance and risk. • Collaborative and values-led, demonstrating integrity, credibility and a strong commitment to public service. • Able to respond confidently to changing organisational priorities, emerging technology risks and evolving business needs, while maintaining sound judgement, focus and delivery in a complex, operationally critical environment Candidates Please note that you will be asked to give evidence in your application of how you meet these criteria. Benefits • Annual Leave - You will have an annual leave allowance of 27.5 days (pro-rata, dependent on start date) plus paid bank holidays. • Civil Service Pension. The current employer contribution rate for this salary level is 28% of salary as explained at Civil Service Pension Scheme. • Subsidised gym membership • Interest free season ticket loan • Family friendly HR policies including paid maternity, paternity and adoption leave • A working culture which encourages inclusion and diversity The DMO values skills and expertise and is committed to training and development. It is a rewarding place to work, respecting people, with an open management culture and a common sense of purpose. Professional Qualifications, Training & Development The DMO provides financial support to employees undertaking professional qualifications, skills training and development that are relevant to the role. The DMO will also pay individual subscriptions to professional bodies. Applications should be received by 23.55 on Monday 26 th October.
Sales Executive Location: Oldbury, West Midlands Salary : £38k - £45k + company car Included: Quarterly bonus structure paid every 3months Hours: Mon-Fri, 8-5pm (hybrid) Type: Permanent, Full-time Project Partners are now recruiting for an experienced Sales Executive to come and join a fantastic sales team based in Oldbury, West Midlands working within the wholesale building materials industry. Purpose of the role: To develop and grow profitable sales within the one of the largest UK markets (Birmingham) by securing new business opportunities, maintaining strong customer relationships, and delivering sales targets while promoting excellent customer service and supporting the company's commercial objectives. The Role: Business Development - Identify and target new customers and sales opportunities. - Generate leads through networking, referrals, market research, and contacting customers utilising our data base. - Develop and implement strategies to increase market share for your respective plants. Customer Relationship Management - Build and maintain strong relationships with existing customers. - Regularly visit customers to understand their needs and provide solutions. - Resolve customer issues and ensure high levels of customer satisfaction. Sales Performance - Achieve agreed sales, revenue, and margin targets. - Prepare and deliver sales presentations. - Negotiate pricing, contracts, and commercial agreements. Market Intelligence - Monitor competitor activities, pricing, and market trends. - Identify opportunities and threats within the marketplace. - Provide regular market feedback to management. Account Management - Manage key customer accounts to maximise retention and growth. - Review customer performance and identify upselling or cross-selling opportunities. - Maintain accurate records of customer interactions and opportunities. Reporting and Administration - Maintain CRM systems with accurate customer and sales information. - Prepare sales forecasts, pipeline reports, and activity updates. - Ensure compliance with company policies and procedures. Cross-Functional Collaboration - Work closely with internal sales, operations, shipping, logistics, and technical teams. - Coordinate customer requirements to ensure successful delivery of products and services. - Support marketing initiatives and promotional campaigns. Experience Typically Required: Proven experience in sales, business development, or account management. Experience meeting revenue and margin targets. Ability to negotiate and influence decision-makers. Customer relationship management experience. Industry knowledge relevant to the sector would be advantageous Team Player Ability to manage own workload in a high-volume environment Worked in a role that has had customer contact organisational Skills Interpersonal & Communication skills Telephone skills Customer Focused IT proficient (in house systems) Product Knowledge would be beneficial Previous use of SAP, MS Excel/Word and SharePoint
Sep 24, 2026
Full time
Sales Executive Location: Oldbury, West Midlands Salary : £38k - £45k + company car Included: Quarterly bonus structure paid every 3months Hours: Mon-Fri, 8-5pm (hybrid) Type: Permanent, Full-time Project Partners are now recruiting for an experienced Sales Executive to come and join a fantastic sales team based in Oldbury, West Midlands working within the wholesale building materials industry. Purpose of the role: To develop and grow profitable sales within the one of the largest UK markets (Birmingham) by securing new business opportunities, maintaining strong customer relationships, and delivering sales targets while promoting excellent customer service and supporting the company's commercial objectives. The Role: Business Development - Identify and target new customers and sales opportunities. - Generate leads through networking, referrals, market research, and contacting customers utilising our data base. - Develop and implement strategies to increase market share for your respective plants. Customer Relationship Management - Build and maintain strong relationships with existing customers. - Regularly visit customers to understand their needs and provide solutions. - Resolve customer issues and ensure high levels of customer satisfaction. Sales Performance - Achieve agreed sales, revenue, and margin targets. - Prepare and deliver sales presentations. - Negotiate pricing, contracts, and commercial agreements. Market Intelligence - Monitor competitor activities, pricing, and market trends. - Identify opportunities and threats within the marketplace. - Provide regular market feedback to management. Account Management - Manage key customer accounts to maximise retention and growth. - Review customer performance and identify upselling or cross-selling opportunities. - Maintain accurate records of customer interactions and opportunities. Reporting and Administration - Maintain CRM systems with accurate customer and sales information. - Prepare sales forecasts, pipeline reports, and activity updates. - Ensure compliance with company policies and procedures. Cross-Functional Collaboration - Work closely with internal sales, operations, shipping, logistics, and technical teams. - Coordinate customer requirements to ensure successful delivery of products and services. - Support marketing initiatives and promotional campaigns. Experience Typically Required: Proven experience in sales, business development, or account management. Experience meeting revenue and margin targets. Ability to negotiate and influence decision-makers. Customer relationship management experience. Industry knowledge relevant to the sector would be advantageous Team Player Ability to manage own workload in a high-volume environment Worked in a role that has had customer contact organisational Skills Interpersonal & Communication skills Telephone skills Customer Focused IT proficient (in house systems) Product Knowledge would be beneficial Previous use of SAP, MS Excel/Word and SharePoint
What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. WSP's Land team is seeking talented Land professionals to join what is already the largest and most successful team in our industry. This is an exciting opportunity to develop or begin a career with a team that enjoys a successful reputation for the successful delivery of major strategic infrastructure projects across the UK and Ireland through the support provided by land referencing,urban and rural landowner engagement,consultation management,land access, formal consents, statutory orders,compensationagreementsand land acquisition. Apply and come and discuss the contributions you can make in the delivery of the widest portfolio of projects across all sectors in the UK and Ireland. In today's worldit'simportant to work for a company that has clear purpose, giving back to communities and supporting what istruly importantin the world. When considering a career moveit'svital to work for a business that is aligned to your values and goals, a place where you can belong. See what WSP stands for in 2026and beyond We offer flexible working patterns, competitive salaries and other benefits. To find out more about our Land business click on the following link and discover what awaits you at WSP: Land referencing and land assembly WSP We are the largest and most successful Land business supporting infrastructure development in the UK and Ireland, with 300+ specialist professional colleagues consisting of land consultants, property specialists, project managers and utility and topographical surveyors. We have the widest portfolio of projects available in our industry, offering unrivalled opportunities to both develop and diversify careers, working on some of the most exciting and challenging projects across the whole of the UK and Ireland. Our clients rely on us to deliver the essential land elements of their infrastructure projects and we enjoy a hard earned reputation of success. This is an exciting opportunity to be part of this success, delivering land referencing, land acquisition, land access, formal consents, statutoryordersand landownerengagement across all infrastructure sectors and make a positive impact on economy and communities these projects serve. Our land referencing professionals, identify land and legal interest in land and use this data to secure powers and/or negotiate land acquisition and land access to support infrastructure development. We provide clients with all the land-related statutory documentation the need to comply with planning processes as they develop, plan, securing and exercise powers to construct, operate and maintain their infrastructure assets. Alongside our land referencing capabilities, our team of surveyors secures powers and/or negotiates land acquisition and land access to support infrastructure development. We provide clients with Property Cost Estimates, agree Heads of Terms and compensations, manage disposals, payments and client accounts, and offer the full range of property-related services to assist our clients in the planning, securing and exercise of powers to construction, operation and maintenance of their infrastructure assets. WSP Land supports the highest-profile infrastructure projects across the Energy, Highways, Water, Rail, Local Government and Aviation sectors. Our Energy projects are critical for the deployment of renewable energy and helpingthe economyto achieve net zero carbon emissions. We support a range of energy generation (nuclear and renewable) and transmission and distribution projects across the UK and Ireland, including distribution and carbon capture. WSP Land's history started in the Highway sector in the 1980s and we have been supporting road schemes throughout the UK and Ireland ever since, including the M4 Smart Motorway project, the A5 in Ireland and the A9 in Scotland. WSP Land has a 30+ year history of supporting major Rail projects including the Channel Tunnel Rail Link (CTRL or HS1); Central Railway; the Thameslink Programme, the first major Transport & Works Act project; West Coast Mainline Four Tracking; HS2 Phases 1, 2a and 2b; TransPennine Route Upgrade (TRU) and East West Rail (EWR). Our track record also includes successes in light rail and metro schemes including Manchester Metrolink, Nottingham Express Transit, Edinburgh Tram, Luton Translink and the current Dublin MetroLink project, Ireland's largest ever infrastructure project. Assisting with the UK's and Ireland's Water resilience and distribution needs, WSP Land supports a number of projects promoted by water companies. We were the only land referencing service provider appointed to support the 25km Tideway Tunnel, the first major DCO project, supporting the project from planning, submission and examination to implementation, delivery and operation. Mirroring WSP's support of many Local Government authorities across the length and breadth of the UK and Ireland, WSP Land provides support to local government clients in the management of their land and property assets. Associate Director Provide leadership and direction on WSP Land projects. Provide excellent stakeholder engagement to ensure successful land identification, securing of land rights and land acquisition using landowner agreements / statutory powers. Champion a collaborative and high-performance team culture, driving collective purpose and alignment with project and organisational goals, and fostering excellent partnership with senior leadership across WSP Land. Serve as a trusted strategic advisor to both external and internal clients, proactively engaging with client capture teams and Key Client Managers (KCMs) to enhance client relationships and secure business opportunities. Oversee the successful delivery of major projects, ensuring they are completed on time, within budget, and to exemplary quality standards. Lead business development initiatives for WSP Land within the Energy, Water, and Rail sectors, securing new projects, project extensions, and cultivating new client relationships. Work in close partnership with WSP's Engineering, Engagement, Environmental, and Planning disciplines to identify and capitalise on multidisciplinary and strategic opportunities, supporting the growth of our business. Enhance the reputation and visibility of WSP Land across the public sphere, target business sectors, and academic settings through thought leadership and sector engagement. Direct and oversee the preparation of compelling bids and tenders, ensuring the highest quality submissions to secure new business opportunities. Implement effective resource strategies, including talent retention, succession planning, and recruitment, ensuring the team's capabilities align with project requirements. Lead regular reviews to identify and manage risks and opportunities, ensuring robust project governance and proactive issue resolution. Maintain rigorous oversight of project delivery, ensuring alignment with client objectives, actively seeking and integrating client feedback to drive continuous improvement and client satisfaction. Promote our WSP culture of health, safety & wellbeing (HS&W) Promote our adherence to Quality Assurance and development of our processes Promote our adherence to Data Protection and development of our processes Promote one of our core pillars - grow key markets, expand delivery and quality culture and pursue digital innovation and excellence. Ireland and UK travel What we will be looking for you to demonstrate Proven leadership in managing and directing the delivery of comprehensive Land services, including land identification, access, and acquisition, at a strategic level. Extensive and demonstrable expertise in navigating land consents, consultation processes, and landowner engagement for major infrastructure development projects. Experience collaborating with multi-disciplinary teams across various sectors and locations, guiding projects through all stages of scheme development. Advanced capability in mitigating land risk for clients and providing strategic advice on land-related matters throughout the entire project lifecycle. Experience representing clients at Public Inquiries and Oral Hearings, including the effective management of objections. Strong record of fostering repeat business and expanding services with established clients. Proven success in securing and cultivating new business opportunities and client relationships. Demonstrable expertise in leading bid management, including bid writing, review, and approval, ensuring high-quality submissions. Experience in developing and implementing resource strategies, including talent retention, succession planning, and recruitment for high-performing teams. Exceptional skills in engaging with landowners and the public, underpinned by robust stakeholder management and communication capabilities. Outstanding communication, influencing, and negotiation skills, with the ability to drive consensus and deliver positive outcomes. Highly effective collaborator, able to work seamlessly within teams at all organisational levels. . click apply for full job details
Sep 24, 2026
Full time
What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. WSP's Land team is seeking talented Land professionals to join what is already the largest and most successful team in our industry. This is an exciting opportunity to develop or begin a career with a team that enjoys a successful reputation for the successful delivery of major strategic infrastructure projects across the UK and Ireland through the support provided by land referencing,urban and rural landowner engagement,consultation management,land access, formal consents, statutory orders,compensationagreementsand land acquisition. Apply and come and discuss the contributions you can make in the delivery of the widest portfolio of projects across all sectors in the UK and Ireland. In today's worldit'simportant to work for a company that has clear purpose, giving back to communities and supporting what istruly importantin the world. When considering a career moveit'svital to work for a business that is aligned to your values and goals, a place where you can belong. See what WSP stands for in 2026and beyond We offer flexible working patterns, competitive salaries and other benefits. To find out more about our Land business click on the following link and discover what awaits you at WSP: Land referencing and land assembly WSP We are the largest and most successful Land business supporting infrastructure development in the UK and Ireland, with 300+ specialist professional colleagues consisting of land consultants, property specialists, project managers and utility and topographical surveyors. We have the widest portfolio of projects available in our industry, offering unrivalled opportunities to both develop and diversify careers, working on some of the most exciting and challenging projects across the whole of the UK and Ireland. Our clients rely on us to deliver the essential land elements of their infrastructure projects and we enjoy a hard earned reputation of success. This is an exciting opportunity to be part of this success, delivering land referencing, land acquisition, land access, formal consents, statutoryordersand landownerengagement across all infrastructure sectors and make a positive impact on economy and communities these projects serve. Our land referencing professionals, identify land and legal interest in land and use this data to secure powers and/or negotiate land acquisition and land access to support infrastructure development. We provide clients with all the land-related statutory documentation the need to comply with planning processes as they develop, plan, securing and exercise powers to construct, operate and maintain their infrastructure assets. Alongside our land referencing capabilities, our team of surveyors secures powers and/or negotiates land acquisition and land access to support infrastructure development. We provide clients with Property Cost Estimates, agree Heads of Terms and compensations, manage disposals, payments and client accounts, and offer the full range of property-related services to assist our clients in the planning, securing and exercise of powers to construction, operation and maintenance of their infrastructure assets. WSP Land supports the highest-profile infrastructure projects across the Energy, Highways, Water, Rail, Local Government and Aviation sectors. Our Energy projects are critical for the deployment of renewable energy and helpingthe economyto achieve net zero carbon emissions. We support a range of energy generation (nuclear and renewable) and transmission and distribution projects across the UK and Ireland, including distribution and carbon capture. WSP Land's history started in the Highway sector in the 1980s and we have been supporting road schemes throughout the UK and Ireland ever since, including the M4 Smart Motorway project, the A5 in Ireland and the A9 in Scotland. WSP Land has a 30+ year history of supporting major Rail projects including the Channel Tunnel Rail Link (CTRL or HS1); Central Railway; the Thameslink Programme, the first major Transport & Works Act project; West Coast Mainline Four Tracking; HS2 Phases 1, 2a and 2b; TransPennine Route Upgrade (TRU) and East West Rail (EWR). Our track record also includes successes in light rail and metro schemes including Manchester Metrolink, Nottingham Express Transit, Edinburgh Tram, Luton Translink and the current Dublin MetroLink project, Ireland's largest ever infrastructure project. Assisting with the UK's and Ireland's Water resilience and distribution needs, WSP Land supports a number of projects promoted by water companies. We were the only land referencing service provider appointed to support the 25km Tideway Tunnel, the first major DCO project, supporting the project from planning, submission and examination to implementation, delivery and operation. Mirroring WSP's support of many Local Government authorities across the length and breadth of the UK and Ireland, WSP Land provides support to local government clients in the management of their land and property assets. Associate Director Provide leadership and direction on WSP Land projects. Provide excellent stakeholder engagement to ensure successful land identification, securing of land rights and land acquisition using landowner agreements / statutory powers. Champion a collaborative and high-performance team culture, driving collective purpose and alignment with project and organisational goals, and fostering excellent partnership with senior leadership across WSP Land. Serve as a trusted strategic advisor to both external and internal clients, proactively engaging with client capture teams and Key Client Managers (KCMs) to enhance client relationships and secure business opportunities. Oversee the successful delivery of major projects, ensuring they are completed on time, within budget, and to exemplary quality standards. Lead business development initiatives for WSP Land within the Energy, Water, and Rail sectors, securing new projects, project extensions, and cultivating new client relationships. Work in close partnership with WSP's Engineering, Engagement, Environmental, and Planning disciplines to identify and capitalise on multidisciplinary and strategic opportunities, supporting the growth of our business. Enhance the reputation and visibility of WSP Land across the public sphere, target business sectors, and academic settings through thought leadership and sector engagement. Direct and oversee the preparation of compelling bids and tenders, ensuring the highest quality submissions to secure new business opportunities. Implement effective resource strategies, including talent retention, succession planning, and recruitment, ensuring the team's capabilities align with project requirements. Lead regular reviews to identify and manage risks and opportunities, ensuring robust project governance and proactive issue resolution. Maintain rigorous oversight of project delivery, ensuring alignment with client objectives, actively seeking and integrating client feedback to drive continuous improvement and client satisfaction. Promote our WSP culture of health, safety & wellbeing (HS&W) Promote our adherence to Quality Assurance and development of our processes Promote our adherence to Data Protection and development of our processes Promote one of our core pillars - grow key markets, expand delivery and quality culture and pursue digital innovation and excellence. Ireland and UK travel What we will be looking for you to demonstrate Proven leadership in managing and directing the delivery of comprehensive Land services, including land identification, access, and acquisition, at a strategic level. Extensive and demonstrable expertise in navigating land consents, consultation processes, and landowner engagement for major infrastructure development projects. Experience collaborating with multi-disciplinary teams across various sectors and locations, guiding projects through all stages of scheme development. Advanced capability in mitigating land risk for clients and providing strategic advice on land-related matters throughout the entire project lifecycle. Experience representing clients at Public Inquiries and Oral Hearings, including the effective management of objections. Strong record of fostering repeat business and expanding services with established clients. Proven success in securing and cultivating new business opportunities and client relationships. Demonstrable expertise in leading bid management, including bid writing, review, and approval, ensuring high-quality submissions. Experience in developing and implementing resource strategies, including talent retention, succession planning, and recruitment for high-performing teams. Exceptional skills in engaging with landowners and the public, underpinned by robust stakeholder management and communication capabilities. Outstanding communication, influencing, and negotiation skills, with the ability to drive consensus and deliver positive outcomes. Highly effective collaborator, able to work seamlessly within teams at all organisational levels. . click apply for full job details
Candidates must be located in UK (preferably London) Company Overview: RxLogix is a global leader in pharmacovigilance solutions, providing innovative software and expert consulting services. Our team collaborates with Pharmacovigilance and Risk Management professionals to enhance compliance, productivity, and quality across the drug safety value chain. Dedicated to patient safety and the advancement of medical and scientific research, RxLogix values bold, innovative thinkers. We leverage the latest technologies, including machine learning and artificial intelligence, to set new industry standards. Recently, the FDA selected RxLogix's PV Surveillance Suite Platform to replace its legacy FAERS signaling system, utilizing our modules for advanced data analytics, signal detection, evaluation, signal management, and benefit-risk assessment. General Purpose: The Director, Business Development will report directly to the Vice President of Global Sales. Managing territory by selling directly into pharmaceutical companies and Contract Research Organizations (CROs). Build and work the entire sales pipeline from prospecting for new business, to cold-calling, to getting client meetings, to closing business. Candidate should have a hunger for personal and company success and enjoy working on a high functioning, competitive, and collaborative team. Our Sales team is responsible for introducing our suite of solutions, to new customers and driving new business for the company in the US and Europe. Previous pharma experience and clinical trials experience is preferred. Software Sales Manager will play an important and highly visible role in liaising with key executives in the life sciences industry. One of our core values is working as a team, and we expect our sales team to live and breathe team collaboration to ensure the team's and RxLogix success. Essential Duties & Responsibilities: Penetrate, profile, qualify and schedule well-qualified appointments with key decision makers within targeted US and EU life science companies Cold-call, network, and email a high volume of prospects and sales operations leaders, and utilize resources to build and maintain the sales pipeline. Learn and demonstrate a solid understanding of RxLogix technology, and clearly articulate capabilities and advantages to prospective customers to successfully manage and overcome prospect objections. Comprehensively introduce and explain our solutions via web meetings. Effectively position and liaise with prospects ranging from end-users, to Directors, VP, to the CX level. Achieve and exceed monthly sales quotas. Work closely with the VP of Global Sales and marketing team members to achieve organizational goals. Provide continual input to the sales and marketing organizations to refine positioning and adapt to new market opportunities. Generate new business and sales leads through a mixture of cold calling and following up on marketing campaigns and inbound inquiries. Work with existing clients to grow their accounts and find referrals. Schedule meetings with target accounts. Manage inbound leads. Make outbound calls to targeted accounts. Understand programs and offerings and effectively communicate and apply them to each prospect need. Minimum Requirements: Located in UK 5-10 years of direct sales experience with proven achievement of sales targets, along with a track record of successfully selling enterprise software solutions (preferably SaaS). Previous experience selling into the pharmaceutical and CRO industry is preferred. Previous experience with selling Pharmacovigilance and Drug Safety Software. Previous experience presenting online to a wide variety of clients, including senior level executives, and proven success closing the sale. Ability to stand up in front of executive and articulate a business case. Travel up to 30-40% of the time. Customer oriented background required (sales, support, customer service). Qualities of cooperation, adaptability, flexibility as changes occur in the department, and maintaining a positive attitude. Solid understanding of web, enterprise, and SaaS technologies. Willingness to roll up your sleeves and do what it takes to get the job done. Ability to change priorities quickly, and the capacity to multi-task. Strong interest in technology, and the ability to clearly explain even the most complicated ideas to a non-technical audience.
Sep 24, 2026
Full time
Candidates must be located in UK (preferably London) Company Overview: RxLogix is a global leader in pharmacovigilance solutions, providing innovative software and expert consulting services. Our team collaborates with Pharmacovigilance and Risk Management professionals to enhance compliance, productivity, and quality across the drug safety value chain. Dedicated to patient safety and the advancement of medical and scientific research, RxLogix values bold, innovative thinkers. We leverage the latest technologies, including machine learning and artificial intelligence, to set new industry standards. Recently, the FDA selected RxLogix's PV Surveillance Suite Platform to replace its legacy FAERS signaling system, utilizing our modules for advanced data analytics, signal detection, evaluation, signal management, and benefit-risk assessment. General Purpose: The Director, Business Development will report directly to the Vice President of Global Sales. Managing territory by selling directly into pharmaceutical companies and Contract Research Organizations (CROs). Build and work the entire sales pipeline from prospecting for new business, to cold-calling, to getting client meetings, to closing business. Candidate should have a hunger for personal and company success and enjoy working on a high functioning, competitive, and collaborative team. Our Sales team is responsible for introducing our suite of solutions, to new customers and driving new business for the company in the US and Europe. Previous pharma experience and clinical trials experience is preferred. Software Sales Manager will play an important and highly visible role in liaising with key executives in the life sciences industry. One of our core values is working as a team, and we expect our sales team to live and breathe team collaboration to ensure the team's and RxLogix success. Essential Duties & Responsibilities: Penetrate, profile, qualify and schedule well-qualified appointments with key decision makers within targeted US and EU life science companies Cold-call, network, and email a high volume of prospects and sales operations leaders, and utilize resources to build and maintain the sales pipeline. Learn and demonstrate a solid understanding of RxLogix technology, and clearly articulate capabilities and advantages to prospective customers to successfully manage and overcome prospect objections. Comprehensively introduce and explain our solutions via web meetings. Effectively position and liaise with prospects ranging from end-users, to Directors, VP, to the CX level. Achieve and exceed monthly sales quotas. Work closely with the VP of Global Sales and marketing team members to achieve organizational goals. Provide continual input to the sales and marketing organizations to refine positioning and adapt to new market opportunities. Generate new business and sales leads through a mixture of cold calling and following up on marketing campaigns and inbound inquiries. Work with existing clients to grow their accounts and find referrals. Schedule meetings with target accounts. Manage inbound leads. Make outbound calls to targeted accounts. Understand programs and offerings and effectively communicate and apply them to each prospect need. Minimum Requirements: Located in UK 5-10 years of direct sales experience with proven achievement of sales targets, along with a track record of successfully selling enterprise software solutions (preferably SaaS). Previous experience selling into the pharmaceutical and CRO industry is preferred. Previous experience with selling Pharmacovigilance and Drug Safety Software. Previous experience presenting online to a wide variety of clients, including senior level executives, and proven success closing the sale. Ability to stand up in front of executive and articulate a business case. Travel up to 30-40% of the time. Customer oriented background required (sales, support, customer service). Qualities of cooperation, adaptability, flexibility as changes occur in the department, and maintaining a positive attitude. Solid understanding of web, enterprise, and SaaS technologies. Willingness to roll up your sleeves and do what it takes to get the job done. Ability to change priorities quickly, and the capacity to multi-task. Strong interest in technology, and the ability to clearly explain even the most complicated ideas to a non-technical audience.
What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebratesnew ideasand diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. WSP's Land team is seekingtalentedLand professionals to join what is already the largest and most successful team in our industry. This is an exciting opportunity to develop or begin a career with a team that enjoys a successful reputation for the successful delivery of major strategic infrastructure projects across the UK and Ireland through the support provided by land referencing,urban and rural landowner engagement,consultation management,land access, formal consents, statutory orders,compensationagreementsand land acquisition. In today's worldit'simportant to work for a company that has clear purpose, giving back to communities and supporting what istruly importantin the world. When considering a career moveit'svital to work for a business that is aligned to your values and goals, a place where you can belong. See what WSP stands for in 2026and beyond We offer flexible working patterns, competitive salaries and other benefits. Land referencing and land assembly WSP We are the largest and most successful Land business supporting infrastructure development in the UKand Ireland, with300+ specialist professional colleagues consisting of land consultants, property specialists, project managers and utility and topographical surveyors.We have the widest portfolio of projects available in our industry, offering unrivalled opportunities to both develop and diversify careers, working on some of the most exciting and challenging projects across the whole of the UK and Ireland. Our clients rely on us to deliver the essential land elements of their infrastructure projects and we enjoy a hard-earned reputation of success. This is an exciting opportunity to be part of this success, delivering land referencing, land acquisition, land access, formal consents, statutoryordersand landownerengagement across all infrastructure sectors and make a positive impact on economy and communities these projects serve. Our land referencing professionals, identify land and legal interest in land and use this data to secure powers and/or negotiate land acquisition and land access to support infrastructure development. We provide clients with all the land-related statutory documentation the need to comply with planning processes as they develop, plan, securing and exercise powers to construct, operate and maintain their infrastructure assets. Alongside our land referencing capabilities, our team of surveyors secures powers and/or negotiates land acquisition and land access to support infrastructure development. We provide clients with Property Cost Estimates, agree Heads of Terms and compensations, manage disposals, payments and client accounts, and offer the full range of property-related services to assist our clients in the planning, securing and exercise of powers to construction, operation and maintenance of their infrastructure assets. WSP Land supportsthe highest-profileinfrastructureprojectsacross the Energy, Highways, Water, Rail, Local Government and Aviation sectors. Our Energy projectsare critical for the deployment of renewable energy and helpingthe economyto achieve net zero carbon emissions. We support a range of energy generation (nuclear and renewable) and transmission and distribution projects across the UK and Ireland, including distribution and carbon capture. WSP Land's history started in the Highway sector in the 1980s and we have been supporting road schemes throughout the UK and Ireland ever since, including the M4 Smart Motorway project, the A5 in Ireland and the A9 in Scotland. WSP Land has a 30+ year history of supporting major Rail projects including the Channel Tunnel Rail Link (CTRL or HS1); Central Railway; the Thameslink Programme, the first major Transport & Works Act project; West Coast Mainline Four Tracking; HS2 Phases 1, 2a and 2b; TransPennine Route Upgrade (TRU) and East West Rail (EWR). Our track record also includes successes in light rail and metro schemes including Manchester Metrolink, Nottingham Express Transit, Edinburgh Tram, Luton Translink and the current Dublin MetroLink project, Ireland's largest ever infrastructure project. Assisting with the UK's and Ireland's Water resilience and distribution needs, WSP Land supports a number of projects promoted by water companies. We were the only land referencing service provider appointed to support the 25km Tideway Tunnel, the first major DCO project, supporting the project from planning, submission and examination to implementation, delivery and operation. Mirroring WSP's support of many Local Government authorities across the length and breadth of the UK and Ireland, WSP Land provides support to local government clients in the management of their land and property assets. Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Associate Director Provide leadership and direction on WSP Land projects. Provide excellent stakeholder engagement to ensure successful land identification, securing of land rights and land acquisition using landowner agreements / statutory powers. Champion a collaborative and high-performance team culture, driving collective purpose and alignment with project and organisational goals, and fostering excellent partnership with senior leadership across WSP Land. Serve as a trusted strategic advisor to both external and internal clients, proactively engaging with client capture teams and Key Client Managers (KCMs) to enhance client relationships and secure business opportunities. Oversee the successful delivery of major projects, ensuring they are completed on time, within budget, and to exemplary quality standards. Lead business development initiatives for WSP Land within the Energy, Water, and Rail sectors, securing new projects, project extensions, and cultivating new client relationships. Work in close partnership with WSP's Engineering, Engagement, Environmental, and Planning disciplines to identify and capitalise on multidisciplinary and strategic opportunities, supporting the growth of our business. Enhance the reputation and visibility of WSP Land across the public sphere, target business sectors, and academic settings through thought leadership and sector engagement. Direct and oversee the preparation of compelling bids and tenders, ensuring the highest quality submissions to secure new business opportunities. Implement effective resource strategies, including talent retention, succession planning, and recruitment, ensuring the team's capabilities align with project requirements. Lead regular reviews to identify and manage risks and opportunities, ensuring robust project governance and proactive issue resolution. Maintain rigorous oversight of project delivery, ensuring alignment with client objectives, actively seeking and integrating client feedback to drive continuous improvement and client satisfaction. Promote our WSP culture of health, safety & wellbeing (HS&W) Promote our adherence to Quality Assurance and development of our processes Promote our adherence to Data Protection and development of our processes Promote one of our core pillars - grow key markets, expand delivery and quality culture and pursue digital innovation and excellence. Ireland and UK travel What we will be looking for you to demonstrate Proven leadership in managing and directing the delivery of comprehensive Land services, including land identification, access, and acquisition, at a strategic level. Extensive and demonstrable expertise in navigating land consents, consultation processes, and landowner engagement for major infrastructure development projects. Experience collaborating with multi-disciplinary teams across various sectors and locations, guiding projects through all stages of scheme development. Advanced capability in mitigating land risk for clients and providing strategic advice on land-related matters throughout the entire project lifecycle. Experience representing clients at Public Inquiries and Oral Hearings, including the effective management of objections. Strong record of fostering repeat business and expanding services with established clients. Proven success in securing and cultivating new business opportunities and client relationships. Demonstrable expertise in leading bid management, including bid writing, review, and approval, ensuring high-quality submissions. Experience in developing and implementing resource strategies, including talent retention, succession planning, and recruitment for high-performing teams click apply for full job details
Sep 24, 2026
Full time
What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebratesnew ideasand diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. WSP's Land team is seekingtalentedLand professionals to join what is already the largest and most successful team in our industry. This is an exciting opportunity to develop or begin a career with a team that enjoys a successful reputation for the successful delivery of major strategic infrastructure projects across the UK and Ireland through the support provided by land referencing,urban and rural landowner engagement,consultation management,land access, formal consents, statutory orders,compensationagreementsand land acquisition. In today's worldit'simportant to work for a company that has clear purpose, giving back to communities and supporting what istruly importantin the world. When considering a career moveit'svital to work for a business that is aligned to your values and goals, a place where you can belong. See what WSP stands for in 2026and beyond We offer flexible working patterns, competitive salaries and other benefits. Land referencing and land assembly WSP We are the largest and most successful Land business supporting infrastructure development in the UKand Ireland, with300+ specialist professional colleagues consisting of land consultants, property specialists, project managers and utility and topographical surveyors.We have the widest portfolio of projects available in our industry, offering unrivalled opportunities to both develop and diversify careers, working on some of the most exciting and challenging projects across the whole of the UK and Ireland. Our clients rely on us to deliver the essential land elements of their infrastructure projects and we enjoy a hard-earned reputation of success. This is an exciting opportunity to be part of this success, delivering land referencing, land acquisition, land access, formal consents, statutoryordersand landownerengagement across all infrastructure sectors and make a positive impact on economy and communities these projects serve. Our land referencing professionals, identify land and legal interest in land and use this data to secure powers and/or negotiate land acquisition and land access to support infrastructure development. We provide clients with all the land-related statutory documentation the need to comply with planning processes as they develop, plan, securing and exercise powers to construct, operate and maintain their infrastructure assets. Alongside our land referencing capabilities, our team of surveyors secures powers and/or negotiates land acquisition and land access to support infrastructure development. We provide clients with Property Cost Estimates, agree Heads of Terms and compensations, manage disposals, payments and client accounts, and offer the full range of property-related services to assist our clients in the planning, securing and exercise of powers to construction, operation and maintenance of their infrastructure assets. WSP Land supportsthe highest-profileinfrastructureprojectsacross the Energy, Highways, Water, Rail, Local Government and Aviation sectors. Our Energy projectsare critical for the deployment of renewable energy and helpingthe economyto achieve net zero carbon emissions. We support a range of energy generation (nuclear and renewable) and transmission and distribution projects across the UK and Ireland, including distribution and carbon capture. WSP Land's history started in the Highway sector in the 1980s and we have been supporting road schemes throughout the UK and Ireland ever since, including the M4 Smart Motorway project, the A5 in Ireland and the A9 in Scotland. WSP Land has a 30+ year history of supporting major Rail projects including the Channel Tunnel Rail Link (CTRL or HS1); Central Railway; the Thameslink Programme, the first major Transport & Works Act project; West Coast Mainline Four Tracking; HS2 Phases 1, 2a and 2b; TransPennine Route Upgrade (TRU) and East West Rail (EWR). Our track record also includes successes in light rail and metro schemes including Manchester Metrolink, Nottingham Express Transit, Edinburgh Tram, Luton Translink and the current Dublin MetroLink project, Ireland's largest ever infrastructure project. Assisting with the UK's and Ireland's Water resilience and distribution needs, WSP Land supports a number of projects promoted by water companies. We were the only land referencing service provider appointed to support the 25km Tideway Tunnel, the first major DCO project, supporting the project from planning, submission and examination to implementation, delivery and operation. Mirroring WSP's support of many Local Government authorities across the length and breadth of the UK and Ireland, WSP Land provides support to local government clients in the management of their land and property assets. Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Associate Director Provide leadership and direction on WSP Land projects. Provide excellent stakeholder engagement to ensure successful land identification, securing of land rights and land acquisition using landowner agreements / statutory powers. Champion a collaborative and high-performance team culture, driving collective purpose and alignment with project and organisational goals, and fostering excellent partnership with senior leadership across WSP Land. Serve as a trusted strategic advisor to both external and internal clients, proactively engaging with client capture teams and Key Client Managers (KCMs) to enhance client relationships and secure business opportunities. Oversee the successful delivery of major projects, ensuring they are completed on time, within budget, and to exemplary quality standards. Lead business development initiatives for WSP Land within the Energy, Water, and Rail sectors, securing new projects, project extensions, and cultivating new client relationships. Work in close partnership with WSP's Engineering, Engagement, Environmental, and Planning disciplines to identify and capitalise on multidisciplinary and strategic opportunities, supporting the growth of our business. Enhance the reputation and visibility of WSP Land across the public sphere, target business sectors, and academic settings through thought leadership and sector engagement. Direct and oversee the preparation of compelling bids and tenders, ensuring the highest quality submissions to secure new business opportunities. Implement effective resource strategies, including talent retention, succession planning, and recruitment, ensuring the team's capabilities align with project requirements. Lead regular reviews to identify and manage risks and opportunities, ensuring robust project governance and proactive issue resolution. Maintain rigorous oversight of project delivery, ensuring alignment with client objectives, actively seeking and integrating client feedback to drive continuous improvement and client satisfaction. Promote our WSP culture of health, safety & wellbeing (HS&W) Promote our adherence to Quality Assurance and development of our processes Promote our adherence to Data Protection and development of our processes Promote one of our core pillars - grow key markets, expand delivery and quality culture and pursue digital innovation and excellence. Ireland and UK travel What we will be looking for you to demonstrate Proven leadership in managing and directing the delivery of comprehensive Land services, including land identification, access, and acquisition, at a strategic level. Extensive and demonstrable expertise in navigating land consents, consultation processes, and landowner engagement for major infrastructure development projects. Experience collaborating with multi-disciplinary teams across various sectors and locations, guiding projects through all stages of scheme development. Advanced capability in mitigating land risk for clients and providing strategic advice on land-related matters throughout the entire project lifecycle. Experience representing clients at Public Inquiries and Oral Hearings, including the effective management of objections. Strong record of fostering repeat business and expanding services with established clients. Proven success in securing and cultivating new business opportunities and client relationships. Demonstrable expertise in leading bid management, including bid writing, review, and approval, ensuring high-quality submissions. Experience in developing and implementing resource strategies, including talent retention, succession planning, and recruitment for high-performing teams click apply for full job details
SUMMARY Roles Description: Treasurer and Campaigning/Mobilisation Trustee Remuneration: Like most Trustee roles, these roles are unremunerated Reports to: Chair of the Board of Trustees Start date: As soon as possible Benefits: In addition to making a real difference in the lives of and deepening your understanding of youth organising you will receive: Safeguarding Training and support in developing expertise here Reimbursement of expenses incurred in your role At The Advocacy Academy, we envision a world where young people with lived experience of injustice (LEofI) harness their collective power to shape a more fair, just, and equal society. Our mission is to organise and support these young people to drive systemic change on the most pressing issues of our time. We do this by offering deep coaching, delivering transformative leadership programmes, and creating clear pathways for sustained action. Through shared learning and community-building, we help young leaders build the knowledge, skills, and confidence to launch and lead proactive campaigns. We also recognise that real change starts from within - so we're committed to a governance structure that is values-driven, participatory, and beyond reproach, ensuring TAA is as accountable to young people as it is to the communities we serve and its wider responsibilities. We're now looking to recruit two new Trustees to join our Board and help steer this work. We're especially keen to hear from people with leadership experience in one or more of the following areas: Finance, Treasurer, Community Organising and Campaigns. Trustees of The Advocacy Academy play a unique role in delivery of our mission. They are collectively responsible for the governance of the organisation, represent it to the community, and accept ultimate compliance authority for the charity and its activities. As a Trustee with experience in the UK's youth sector, you will support the Board and the Executives in ensuring that TAA continues to deliver an exceptional quality of youth work, and the role that safeguarding plays in achieving this. As a trustee: Work with the Chair, Trustees and Senior Leadership team (SLT) to ensure there is a clear, long-term and strategic vision The Advocacy Academy. Work with the Board to ensure we function within the financial requirements of a UK registered charity and company, our constitution and that we strive for best practice Take responsibility with the other trustees so that the charity has effective practice to safeguard the people it works with Act as an ambassador, spokesperson and champion our work supporting our income activities, and fostering networks that can help generate income. About Our Board of Trustees Our Board currently consists of six members, recruited, selected, and approved by the Board of Trustees. Each trustee serves a three-year term, and we are made up of individuals from diverse backgrounds and ethnicities. The Board meets quarterly (four times per year) to provide strategic oversight and governance. Operations/day to day are managed by the Executives. Given the size of the board, we expect all trustees to join at least one subcommittee meeting per year, unless there are extenuating circumstances. The subcommittee meets are typically held prior to full Board meetings. Board meetings are held at our Liberation Centre in Brixton and subcommittee meets are held virtually The role of trustee is voluntary, though reasonable expenses are reimbursed. Trustees are expected to prepare in advance by reading reports and meeting papers, and are also warmly invited to attend our events throughout the year. AREAS OF RESPONSIBILITY 1. The Campaigning/Mobilisation Trustee - will provide mobilisation and campaigns governance oversight of The Advocacy Academy, including but not limited to: Working closely with our Director of Organising and Campaigns and fellow trustees, they will: Provide strategic oversight of The Advocacy Academy's organising and campaigning activities and priorities. Ensure campaigns are ethical, legally compliant, and aligned with the organisation's values. Support the development of effective, youth-led organising and campaigning strategies. Offer insight into advocacy trends, movement-building, and political landscapes. Serve as a sounding board for the team, offering critical friend feedback without operational interference. Help the board assess risks and opportunities related to public positioning, reputation, and partnerships. Good governance, diversity and teamwork are at the core of the Board's values. We want to ensure trustees represent the young people we work with and we are particularly interested in applications from people with lived experience. 2. The Treasurer - will provide charity financial governance oversight of The Advocacy Academy, including but not limited to: Working closely with our Finance Director and the Finance & Risk Committee and fellow Trustees, they will: Provide support on financial oversight and ensure compliance with relevant charity and regulatory requirements. Review and co-present financial reports and key insights to the Board of Trustees. Actively participate in the Finance and Risk Committee, ensuring effective financial scrutiny. Strategic contribution to long-term financial and fundraising planning and support the organisation's risk management framework. Attend Finance and Risk subcommittee meetings quarterly PERSON SPECIFICATION 1. The Campaigning/Mobilisation Trustee - Understanding of power-building, community organising, or movement strategy (essential). Experience in grassroots organising and campaigns, advocacy, or social justice movements. Familiarity with political or social justice contexts in the UK. Willingness to support youth leadership and work in solidarity with young campaigners. Previous board or governance experience is helpful but not essential. Ability to work collaboratively in a diverse team environment. 2. The Treasurer - Proven expertise in charity fundraising and financial management. Experience of charity finance and fundraising is essential. Experience of supporting organisational growth Previous board or trustee experience. Ability to work collaboratively in a diverse team environment. EXPECTATIONS & ENTITLEMENT Attend at least one training programme that we run, so that you understand the work we deliver Attend trustee meetings, which are held four times a year in London or virtually, and last between 3-4 hours - trustees are expected to attend at least three each year. Participate in one of our sub-committees as may be required by the trustee role. Demonstrate commitment to The Advocacy Academy by supporting fundraising efforts. Serve for a term of three years and be able to stand for re-election for a further term and possibly two. Work with the Chair to review your performance Claim reasonable travel and accommodation expenses to attend meetings This is an outline of the responsibilities and duties of the Trustee roles, it is not intended as an exhaustive list and may change from time to time to meet the changing needs of The Advocacy Academy's board. Any changes will be made in consultation with the post holders. HOW TO APPLY Please apply to be our Trustee by sending your CV together with a supporting statement to us - Your supporting statement should explain why you would like to be our Trustee and the contribution you believe you would make to The Advocacy Academy, with particular reference to the specific Trustee role and Requirements above. If you have any questions please email us using the email listed on the job description DATES Closing Date: The deadline for applications is 24th September 2026 at 10:00am. First Round of Interviews: will be scheduled for 28th -30th September 2026 (Dates are subject to change) Second Round of Interviews: will be scheduled for 6th -7th October 2026 (Dates are subject to change) A NOTE ON USING AI TOOLS IN YOUR APPLICATION We understand that AI tools like ChatGPT can be helpful when preparing an application, and you're welcome to use them as a support. However, we're most interested in hearing directly from you. Please ensure your application reflects your own voice, experiences, and perspective. We value the unique insights, lived experiences, and ways of thinking that each candidate brings. These are what help us understand who you are and what you would bring to the role, and they are an important part of how we assess applications. If you require any adjustments or support during the application process, please don't hesitate to let us know. we're committed to making our recruitment process as accessible and inclusive as possible. NOTHING ABOUT US WITHOUT US We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants . click apply for full job details
Sep 24, 2026
Full time
SUMMARY Roles Description: Treasurer and Campaigning/Mobilisation Trustee Remuneration: Like most Trustee roles, these roles are unremunerated Reports to: Chair of the Board of Trustees Start date: As soon as possible Benefits: In addition to making a real difference in the lives of and deepening your understanding of youth organising you will receive: Safeguarding Training and support in developing expertise here Reimbursement of expenses incurred in your role At The Advocacy Academy, we envision a world where young people with lived experience of injustice (LEofI) harness their collective power to shape a more fair, just, and equal society. Our mission is to organise and support these young people to drive systemic change on the most pressing issues of our time. We do this by offering deep coaching, delivering transformative leadership programmes, and creating clear pathways for sustained action. Through shared learning and community-building, we help young leaders build the knowledge, skills, and confidence to launch and lead proactive campaigns. We also recognise that real change starts from within - so we're committed to a governance structure that is values-driven, participatory, and beyond reproach, ensuring TAA is as accountable to young people as it is to the communities we serve and its wider responsibilities. We're now looking to recruit two new Trustees to join our Board and help steer this work. We're especially keen to hear from people with leadership experience in one or more of the following areas: Finance, Treasurer, Community Organising and Campaigns. Trustees of The Advocacy Academy play a unique role in delivery of our mission. They are collectively responsible for the governance of the organisation, represent it to the community, and accept ultimate compliance authority for the charity and its activities. As a Trustee with experience in the UK's youth sector, you will support the Board and the Executives in ensuring that TAA continues to deliver an exceptional quality of youth work, and the role that safeguarding plays in achieving this. As a trustee: Work with the Chair, Trustees and Senior Leadership team (SLT) to ensure there is a clear, long-term and strategic vision The Advocacy Academy. Work with the Board to ensure we function within the financial requirements of a UK registered charity and company, our constitution and that we strive for best practice Take responsibility with the other trustees so that the charity has effective practice to safeguard the people it works with Act as an ambassador, spokesperson and champion our work supporting our income activities, and fostering networks that can help generate income. About Our Board of Trustees Our Board currently consists of six members, recruited, selected, and approved by the Board of Trustees. Each trustee serves a three-year term, and we are made up of individuals from diverse backgrounds and ethnicities. The Board meets quarterly (four times per year) to provide strategic oversight and governance. Operations/day to day are managed by the Executives. Given the size of the board, we expect all trustees to join at least one subcommittee meeting per year, unless there are extenuating circumstances. The subcommittee meets are typically held prior to full Board meetings. Board meetings are held at our Liberation Centre in Brixton and subcommittee meets are held virtually The role of trustee is voluntary, though reasonable expenses are reimbursed. Trustees are expected to prepare in advance by reading reports and meeting papers, and are also warmly invited to attend our events throughout the year. AREAS OF RESPONSIBILITY 1. The Campaigning/Mobilisation Trustee - will provide mobilisation and campaigns governance oversight of The Advocacy Academy, including but not limited to: Working closely with our Director of Organising and Campaigns and fellow trustees, they will: Provide strategic oversight of The Advocacy Academy's organising and campaigning activities and priorities. Ensure campaigns are ethical, legally compliant, and aligned with the organisation's values. Support the development of effective, youth-led organising and campaigning strategies. Offer insight into advocacy trends, movement-building, and political landscapes. Serve as a sounding board for the team, offering critical friend feedback without operational interference. Help the board assess risks and opportunities related to public positioning, reputation, and partnerships. Good governance, diversity and teamwork are at the core of the Board's values. We want to ensure trustees represent the young people we work with and we are particularly interested in applications from people with lived experience. 2. The Treasurer - will provide charity financial governance oversight of The Advocacy Academy, including but not limited to: Working closely with our Finance Director and the Finance & Risk Committee and fellow Trustees, they will: Provide support on financial oversight and ensure compliance with relevant charity and regulatory requirements. Review and co-present financial reports and key insights to the Board of Trustees. Actively participate in the Finance and Risk Committee, ensuring effective financial scrutiny. Strategic contribution to long-term financial and fundraising planning and support the organisation's risk management framework. Attend Finance and Risk subcommittee meetings quarterly PERSON SPECIFICATION 1. The Campaigning/Mobilisation Trustee - Understanding of power-building, community organising, or movement strategy (essential). Experience in grassroots organising and campaigns, advocacy, or social justice movements. Familiarity with political or social justice contexts in the UK. Willingness to support youth leadership and work in solidarity with young campaigners. Previous board or governance experience is helpful but not essential. Ability to work collaboratively in a diverse team environment. 2. The Treasurer - Proven expertise in charity fundraising and financial management. Experience of charity finance and fundraising is essential. Experience of supporting organisational growth Previous board or trustee experience. Ability to work collaboratively in a diverse team environment. EXPECTATIONS & ENTITLEMENT Attend at least one training programme that we run, so that you understand the work we deliver Attend trustee meetings, which are held four times a year in London or virtually, and last between 3-4 hours - trustees are expected to attend at least three each year. Participate in one of our sub-committees as may be required by the trustee role. Demonstrate commitment to The Advocacy Academy by supporting fundraising efforts. Serve for a term of three years and be able to stand for re-election for a further term and possibly two. Work with the Chair to review your performance Claim reasonable travel and accommodation expenses to attend meetings This is an outline of the responsibilities and duties of the Trustee roles, it is not intended as an exhaustive list and may change from time to time to meet the changing needs of The Advocacy Academy's board. Any changes will be made in consultation with the post holders. HOW TO APPLY Please apply to be our Trustee by sending your CV together with a supporting statement to us - Your supporting statement should explain why you would like to be our Trustee and the contribution you believe you would make to The Advocacy Academy, with particular reference to the specific Trustee role and Requirements above. If you have any questions please email us using the email listed on the job description DATES Closing Date: The deadline for applications is 24th September 2026 at 10:00am. First Round of Interviews: will be scheduled for 28th -30th September 2026 (Dates are subject to change) Second Round of Interviews: will be scheduled for 6th -7th October 2026 (Dates are subject to change) A NOTE ON USING AI TOOLS IN YOUR APPLICATION We understand that AI tools like ChatGPT can be helpful when preparing an application, and you're welcome to use them as a support. However, we're most interested in hearing directly from you. Please ensure your application reflects your own voice, experiences, and perspective. We value the unique insights, lived experiences, and ways of thinking that each candidate brings. These are what help us understand who you are and what you would bring to the role, and they are an important part of how we assess applications. If you require any adjustments or support during the application process, please don't hesitate to let us know. we're committed to making our recruitment process as accessible and inclusive as possible. NOTHING ABOUT US WITHOUT US We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants . click apply for full job details
University of Cumbria Students Union
Carlisle, Cumbria
External Trustee (HR) University of Cumbria Students' Union Location: Remote / Cumbria Contract: Voluntary Trustee position Time commitment: Approximately one day per month, particularly during the first year Are you an experienced HR, People and Culture leader looking to use your expertise to support a student-led organisation making a real difference to students' lives? University of Cumbria Students' Union (UCSU) is seeking an External Trustee with strong strategic HR, People and Culture expertise to join its Board of Trustees at an important time for the organisation. About UCSU University of Cumbria Students' Union is the independent Students' Union at the University of Cumbria, representing and supporting students across campuses in Carlisle, Ambleside, Lancaster, London and Barrow-in-Furness. As an External Trustee, you will bring independent professional expertise to support effective governance, strategic leadership and organisational development. This is a particularly important time to join UCSU as the organisation prepares for the departure of its current Chief Executive after 10 years. The successful candidate will have an opportunity to support the Board through this transition and help ensure strong leadership and governance for the future. About the Role As the HR specialist on the Board, you will provide strategic expertise, constructive challenge and support on people, culture and organisational development, while contributing to the wider responsibilities of the Trustee Board. In this role, you will: Provide strategic HR and People & Culture expertise to support Board decision-making. Provide insight on equality, diversity and inclusion, employee engagement, succession planning and organisational change. Support the recruitment and induction of a new Chief Executive. Contribute to effective governance, risk management and strategic decision-making. About You UCSU is looking for an experienced HR, People and Culture professional with significant senior-level experience and the ability to contribute effectively at Board level. You will bring: Strong strategic HR, People and Culture or organisational development experience. Experience of organisational strategy, change and transformation. An understanding of good governance and the ability to provide constructive challenge. Strong communication, judgement and relationship-building skills. A commitment to equality, diversity and inclusion. Experience of supporting and developing others, including people at different stages of their leadership journey. Experience of the Higher Education would be valuable, but is not essential and candidates with relevant experience from other sectors are encouraged to apply. Commitment The Board meets approximately five times per year, usually via Microsoft Teams. Trustees are expected to prepare for meetings, review papers in advance and actively contribute to discussions and decision-making. For this particular appointment, the anticipated commitment is approximately one day per month, particularly during the first year, reflecting the additional involvement required around the recruitment and induction of a new Chief Executive. Most Trustee activities can take place remotely, although the successful candidate will be expected to attend in-person activities approximately three to four times per year. How to Apply To apply, please click Apply Now. You will need to submit an up-to-date CV and complete an application form, where you will be asked to answer three questions (maximum 300 words per question): Why are you interested in applying and how do you feel your personal values align with our mission? What are the key skills, knowledge and achievements that make you a strong candidate for the role? What do you believe are the most significant contributors to Board effectiveness? For an informal conversation about the role, please contact Nida at Atkinson HR Consulting via the contact information provided on the Candidate pack. Key Dates Closing date: 12 noon, Tuesday 29 September 2026 Interview date: Week commencing 12 October 2026 (remote)
Sep 24, 2026
Full time
External Trustee (HR) University of Cumbria Students' Union Location: Remote / Cumbria Contract: Voluntary Trustee position Time commitment: Approximately one day per month, particularly during the first year Are you an experienced HR, People and Culture leader looking to use your expertise to support a student-led organisation making a real difference to students' lives? University of Cumbria Students' Union (UCSU) is seeking an External Trustee with strong strategic HR, People and Culture expertise to join its Board of Trustees at an important time for the organisation. About UCSU University of Cumbria Students' Union is the independent Students' Union at the University of Cumbria, representing and supporting students across campuses in Carlisle, Ambleside, Lancaster, London and Barrow-in-Furness. As an External Trustee, you will bring independent professional expertise to support effective governance, strategic leadership and organisational development. This is a particularly important time to join UCSU as the organisation prepares for the departure of its current Chief Executive after 10 years. The successful candidate will have an opportunity to support the Board through this transition and help ensure strong leadership and governance for the future. About the Role As the HR specialist on the Board, you will provide strategic expertise, constructive challenge and support on people, culture and organisational development, while contributing to the wider responsibilities of the Trustee Board. In this role, you will: Provide strategic HR and People & Culture expertise to support Board decision-making. Provide insight on equality, diversity and inclusion, employee engagement, succession planning and organisational change. Support the recruitment and induction of a new Chief Executive. Contribute to effective governance, risk management and strategic decision-making. About You UCSU is looking for an experienced HR, People and Culture professional with significant senior-level experience and the ability to contribute effectively at Board level. You will bring: Strong strategic HR, People and Culture or organisational development experience. Experience of organisational strategy, change and transformation. An understanding of good governance and the ability to provide constructive challenge. Strong communication, judgement and relationship-building skills. A commitment to equality, diversity and inclusion. Experience of supporting and developing others, including people at different stages of their leadership journey. Experience of the Higher Education would be valuable, but is not essential and candidates with relevant experience from other sectors are encouraged to apply. Commitment The Board meets approximately five times per year, usually via Microsoft Teams. Trustees are expected to prepare for meetings, review papers in advance and actively contribute to discussions and decision-making. For this particular appointment, the anticipated commitment is approximately one day per month, particularly during the first year, reflecting the additional involvement required around the recruitment and induction of a new Chief Executive. Most Trustee activities can take place remotely, although the successful candidate will be expected to attend in-person activities approximately three to four times per year. How to Apply To apply, please click Apply Now. You will need to submit an up-to-date CV and complete an application form, where you will be asked to answer three questions (maximum 300 words per question): Why are you interested in applying and how do you feel your personal values align with our mission? What are the key skills, knowledge and achievements that make you a strong candidate for the role? What do you believe are the most significant contributors to Board effectiveness? For an informal conversation about the role, please contact Nida at Atkinson HR Consulting via the contact information provided on the Candidate pack. Key Dates Closing date: 12 noon, Tuesday 29 September 2026 Interview date: Week commencing 12 October 2026 (remote)
The Role We're looking for a Social Director to specialise within a particular Social channel, working alongside Client Directors across their client portfolio. You'll be responsible for ensuring your client portfolio understands and embodies Social best practices and can clearly see the measurable value of Social activity. You'll champion Social internally and externally, maintaining up-to-date knowledge of platform changes and industry best practice, while working closely with the Head of Social to ensure alignment with the overall Social strategy and contribute to the ongoing development of the wider Social team. This is a great opportunity for someone who enjoys operating as a genuine channel expert, shaping Social strategy across a client portfolio, and building a profile as a thought leader in the space. Key Responsibilities Social Expertise Act as a subject matter expert and advocate for Social within your assigned client portfolio Ensure your client portfolio embodies Social best practices and understands the measurable value of Social activity Regularly review accounts to ensure activity is maximised, high-quality, and aligned with best practices Contribute to the development and refinement of Social best practices in collaboration with the Head of Social Stay abreast of industry trends, platform updates, and the competitive landscape Social Innovation Be regarded internally and externally as a Social expert through speaking opportunities, blogs, and thought leadership Anticipate and support the business in responding to future industry changes to maintain a competitive edge Explore and implement new Social technologies, tools, and strategies Develop testing plans as a key pillar of Social strategy delivered to clients Team Leadership & Development Provide guidance, mentorship, and training to team members to enhance their skills and knowledge Foster a culture of innovation and learning within the team, ensuring learnings are shared and implemented effectively Collaborate with other Social experts to ensure global standardisation and best practice sharing Lead independently on Social-related troubleshooting projects for your client portfolio Stakeholder Relationship Management Develop and maintain strong relationships with stakeholders across your client portfolio, acting as a Social expert Regularly communicate with clients, providing updates on insights, trends, and recommendations for Social Showcase the value and opportunities of Social activity to your client portfolio Support Client Directors across their client portfolio on Social-related projects, troubleshooting, and opportunities What We're Looking For Proven, deep specialism in a major Social platform, with genuine subject-matter authority rather than generalist paid social experience A track record of embedding best practice and driving measurable value across a multi-client portfolio Confidence operating as a visible expert externally, through thought leadership, speaking, or content Strong testing discipline, with experience building testing roadmaps that feed into broader client strategy Experience mentoring team members and contributing to best practice development across a wider function Comfort working closely with Client Directors as a specialist partner, not the primary client contact Genuine curiosity about platform change and emerging Social technology, tools, and strategy Why Join Us Own genuine subject-matter authority on a major Social channel across a varied client portfolio Build external visibility and thought leadership as a recognised expert in your specialism Work closely with the Head of Social to directly shape the wider Social strategy and best practice framework Be part of a collaborative, high-performance Digital Media Activation team Clear progression path toward Head of Social Our Package Salary We benchmark salaries against the industry to remain highly competitive. Salaries are regularly reviewed and progress alongside your development. Performance-related bonuses are also available. Benefits A flexible, credit-based benefits package including healthcare, pension contributions, gym memberships, and more. Policies Forward-thinking policies designed to support a high-performance and balanced working culture. Learning & Development Dedicated in-house L&D support with structured development reviews every six months, plus ongoing career support to help you progress.
Sep 24, 2026
Full time
The Role We're looking for a Social Director to specialise within a particular Social channel, working alongside Client Directors across their client portfolio. You'll be responsible for ensuring your client portfolio understands and embodies Social best practices and can clearly see the measurable value of Social activity. You'll champion Social internally and externally, maintaining up-to-date knowledge of platform changes and industry best practice, while working closely with the Head of Social to ensure alignment with the overall Social strategy and contribute to the ongoing development of the wider Social team. This is a great opportunity for someone who enjoys operating as a genuine channel expert, shaping Social strategy across a client portfolio, and building a profile as a thought leader in the space. Key Responsibilities Social Expertise Act as a subject matter expert and advocate for Social within your assigned client portfolio Ensure your client portfolio embodies Social best practices and understands the measurable value of Social activity Regularly review accounts to ensure activity is maximised, high-quality, and aligned with best practices Contribute to the development and refinement of Social best practices in collaboration with the Head of Social Stay abreast of industry trends, platform updates, and the competitive landscape Social Innovation Be regarded internally and externally as a Social expert through speaking opportunities, blogs, and thought leadership Anticipate and support the business in responding to future industry changes to maintain a competitive edge Explore and implement new Social technologies, tools, and strategies Develop testing plans as a key pillar of Social strategy delivered to clients Team Leadership & Development Provide guidance, mentorship, and training to team members to enhance their skills and knowledge Foster a culture of innovation and learning within the team, ensuring learnings are shared and implemented effectively Collaborate with other Social experts to ensure global standardisation and best practice sharing Lead independently on Social-related troubleshooting projects for your client portfolio Stakeholder Relationship Management Develop and maintain strong relationships with stakeholders across your client portfolio, acting as a Social expert Regularly communicate with clients, providing updates on insights, trends, and recommendations for Social Showcase the value and opportunities of Social activity to your client portfolio Support Client Directors across their client portfolio on Social-related projects, troubleshooting, and opportunities What We're Looking For Proven, deep specialism in a major Social platform, with genuine subject-matter authority rather than generalist paid social experience A track record of embedding best practice and driving measurable value across a multi-client portfolio Confidence operating as a visible expert externally, through thought leadership, speaking, or content Strong testing discipline, with experience building testing roadmaps that feed into broader client strategy Experience mentoring team members and contributing to best practice development across a wider function Comfort working closely with Client Directors as a specialist partner, not the primary client contact Genuine curiosity about platform change and emerging Social technology, tools, and strategy Why Join Us Own genuine subject-matter authority on a major Social channel across a varied client portfolio Build external visibility and thought leadership as a recognised expert in your specialism Work closely with the Head of Social to directly shape the wider Social strategy and best practice framework Be part of a collaborative, high-performance Digital Media Activation team Clear progression path toward Head of Social Our Package Salary We benchmark salaries against the industry to remain highly competitive. Salaries are regularly reviewed and progress alongside your development. Performance-related bonuses are also available. Benefits A flexible, credit-based benefits package including healthcare, pension contributions, gym memberships, and more. Policies Forward-thinking policies designed to support a high-performance and balanced working culture. Learning & Development Dedicated in-house L&D support with structured development reviews every six months, plus ongoing career support to help you progress.
Police Scotland is now recruiting for a Chief Data Officer to lead our data driven initiatives. This is a business leadership role focused on leveraging data, AI and wider innovation to drive operational and business value to Police Scotland, foster a data-driven culture, and ensure the effective governance and utilisation of data across the organisation. In this executive role you will contribute to the effective leadership of Police Scotland, maintaining a focus on its purpose and vision through rigorous analysis and challenge and the provision of professional advice, enabling decision-makers to take timely and informed business decisions. As part of the team working in the Chief Data Office, you can make a real difference by supporting the provision of the Data Governance Framework across the data estate within the second largest police force in the UK. Key Responsibilities - Accountable for developing, leading and delivering on all aspects of the data/information management strategy in line with the organisation's strategic objectives and policing strategies Provide strategic leadership and governance for the ethical, lawful and transparent use of advanced analytics, automation and artificial intelligence, ensuring appropriate safeguards, bias mitigation and human oversight are embedded Provide leadership and direction in transforming the way we use data to support evidence-based decision-making at strategic, tactical and operational levels Lead Police Scotland's data partnership ecosystem, enabling secure, ethical and outcome-focused data sharing across the justice system, wider public sector and trusted third-party partners Lead and develop the team to effectively deliver against agreed operational and strategic plans and measure effectiveness of these Influence national and local decision-making at executive, divisional and local boards on the strategic importance of data, AI and emerging technologies as an enabler to Police Scotland delivering against its organisational objectives Manage the financial resources allocated for Chief Data Office activities, including strategic budget planning (in excess of £10 million) and allocation of resources and will be responsible for managing and assessing risk within all areas of managerial/supervisory responsibility What We Are Looking For - Experience of creating or running a business intelligence or data function Several years of demonstrated ability leading high-performance teams toward the successful attainment of challenging goals Strategic understanding of modern data platforms, analytics technologies, cloud-based architectures and AI-enabled services Able to work across business lines at a senior level to influence and effect change to achieve common goals Proven track record of leading complex, multidisciplinary data teams Ability to asset ideas and persuade others to gain support across an organisation or to adopt new behaviours Strong leadership, communication and negotiation skills with business and technical groups Demonstrable collaboration with strategic leaders to agree Why join us? Competitive salary with annual increments Full-time or part-time shift patterns 28 days annual leave and 6 public holidays (increases with service) Local government pension scheme for long-term security Ongoing training to develop your skills Opportunities for career progression and professional growth Comprehensive wellbeing support and dynamic work environment Exclusive discounts and savings through our rewards and benefits network Every role in Police Scotland plays a part in Keeping People Safe. This is an opportunity to join a national organisation serving communities across Scotland, where integrity, fairness and respect are at the heart of everything we do. Police Scotland serves over 5 million people across Scotland's cities, towns, rural and island communities. Our 2030 vision is for safer communities, less crime, supported victims and a thriving workforce. We are committed to equality, human rights and building a workforce that reflects the communities we serve. You should have been resident in the UK for a minimum of five years immediately prior to application for this role
Sep 24, 2026
Full time
Police Scotland is now recruiting for a Chief Data Officer to lead our data driven initiatives. This is a business leadership role focused on leveraging data, AI and wider innovation to drive operational and business value to Police Scotland, foster a data-driven culture, and ensure the effective governance and utilisation of data across the organisation. In this executive role you will contribute to the effective leadership of Police Scotland, maintaining a focus on its purpose and vision through rigorous analysis and challenge and the provision of professional advice, enabling decision-makers to take timely and informed business decisions. As part of the team working in the Chief Data Office, you can make a real difference by supporting the provision of the Data Governance Framework across the data estate within the second largest police force in the UK. Key Responsibilities - Accountable for developing, leading and delivering on all aspects of the data/information management strategy in line with the organisation's strategic objectives and policing strategies Provide strategic leadership and governance for the ethical, lawful and transparent use of advanced analytics, automation and artificial intelligence, ensuring appropriate safeguards, bias mitigation and human oversight are embedded Provide leadership and direction in transforming the way we use data to support evidence-based decision-making at strategic, tactical and operational levels Lead Police Scotland's data partnership ecosystem, enabling secure, ethical and outcome-focused data sharing across the justice system, wider public sector and trusted third-party partners Lead and develop the team to effectively deliver against agreed operational and strategic plans and measure effectiveness of these Influence national and local decision-making at executive, divisional and local boards on the strategic importance of data, AI and emerging technologies as an enabler to Police Scotland delivering against its organisational objectives Manage the financial resources allocated for Chief Data Office activities, including strategic budget planning (in excess of £10 million) and allocation of resources and will be responsible for managing and assessing risk within all areas of managerial/supervisory responsibility What We Are Looking For - Experience of creating or running a business intelligence or data function Several years of demonstrated ability leading high-performance teams toward the successful attainment of challenging goals Strategic understanding of modern data platforms, analytics technologies, cloud-based architectures and AI-enabled services Able to work across business lines at a senior level to influence and effect change to achieve common goals Proven track record of leading complex, multidisciplinary data teams Ability to asset ideas and persuade others to gain support across an organisation or to adopt new behaviours Strong leadership, communication and negotiation skills with business and technical groups Demonstrable collaboration with strategic leaders to agree Why join us? Competitive salary with annual increments Full-time or part-time shift patterns 28 days annual leave and 6 public holidays (increases with service) Local government pension scheme for long-term security Ongoing training to develop your skills Opportunities for career progression and professional growth Comprehensive wellbeing support and dynamic work environment Exclusive discounts and savings through our rewards and benefits network Every role in Police Scotland plays a part in Keeping People Safe. This is an opportunity to join a national organisation serving communities across Scotland, where integrity, fairness and respect are at the heart of everything we do. Police Scotland serves over 5 million people across Scotland's cities, towns, rural and island communities. Our 2030 vision is for safer communities, less crime, supported victims and a thriving workforce. We are committed to equality, human rights and building a workforce that reflects the communities we serve. You should have been resident in the UK for a minimum of five years immediately prior to application for this role
Who We Are the company has created a more efficient and privacy-focused way to buy and monetize advertising. the company is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth and the company's solutions are trusted by more than 90 of the United States' top 100 advertisers, 4,000 publishers globally, and the world's top demand-side platforms. Learn more atthe About the Position This role drives the strategic expansion of supply, demand, and data partnerships across the company and all business lines. Sitting at the intersection of Business Development, Product, and Operations, you will source and negotiate high-impact agreements, deepen strategic accounts, and collaborate with Sales Engineering and Product to prioritize integrations that move the needle. As a build-and-own role, success is measured by the partnerships you source and close, the top-line revenue they unlock, and their operational performance post-launch. What You Will DoMarket Intelligence Track programmatic, in-app, web, and CTV trends to anticipate shifts in supply and demand economics. Identify white-space partnership opportunities and deliver data-backed recommendations to guide company's strategy. Monitor competitive dynamics, pricing, and deal structures to maintain the company's market edge. Share actionable market intelligence with Product, Sales, and Leadership to shape GTM and product roadmaps. Partnerships Management Identify, prioritize, and secure high-impact demand, supply, and data partnerships to maximize liquidity and expand market reach. Negotiate market-competitive commercial agreements across key pricing, revenue, and exclusivity frameworks. Drive the partner lifecycle from initial sourcing through live integration, collaborating cross-functionally to ensure rapid deployment. Lead executive partner relationships to gather performance insights, mitigate operational risks, and unlock strategic expansion opportunities. Performance Analytics & Operations Track key metrics, including fill rates, yield, latency, and quality, to continuously optimize portfolio health, diagnose underperformance, and execute cross-functional corrective action plans. Translate market needs into product requirements, collaborating with Product, Engineering, and Finance on roadmaps, deal economics, and forecasting. Deliver executive reporting and business reviews on portfolio performance, revenue health, and strategic growth drivers. Govern end-to-end partnership operational flows, ensuring full alignment with corporate compliance frameworks, risk policies, and SLA standards. What Success Looks Like Deliver Revenue Growth: Source and close supply, demand, and data deals that expand marketplace liquidity. Accelerate Time-to-Live: Lead end-to-end onboarding cross-functionally to convert signed contracts into live, optimized traffic in a timely and efficient manner. Maximize Portfolio Yield: Maintain strong account health by continuously tuning fill rates and resolving performance bottlenecks. Guide Strategy with Intel: Translate competitive dynamics and market trends into actionable inputs for Product, Sales, and Leadership. What You Will Bring 5-8+ years of business development, partnerships, or strategic account management in ad tech, programmatic, or mobile advertising (e.g., Partner Manager, BD Manager, Strategic Partnerships Manager). Proven cross-functional collaborator, skilled at driving alignment across Engineering, Product, Ops, Legal, and Finance to navigate ambiguity, streamline workflows, and execute complex product launches. Established network and active relationships with SSPs, DSPs, or major publishers across mobile, CTV, or in-app ecosystems. Proven track record of sourcing, negotiating, and closing end-to-end commercial agreements, owning deal terms and financial modeling rather than solely relationship management. Deep technical proficiency in SSP/DSP mechanics, OpenRTB specifications, header bidding, yield optimization, and ad server integration QA. Ability to bridge technical and commercial teams, translating complex engineering and product concepts into accessible, business-driven insights for non-technical stakeholders. Exceptional executive communication skills, with a track record of articulating strategy, deal economics, and complex operational performance to senior leadership and C-suite executives. the company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a California resident subject to the California Consumer Privacy Act, click here to understand how the company processes your personal information and how you can exercise your rights.If you are located in the EU or UK visit ourprivacy policy to understand how the company processes your personal information and how you can exercise your rights.
Sep 24, 2026
Full time
Who We Are the company has created a more efficient and privacy-focused way to buy and monetize advertising. the company is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth and the company's solutions are trusted by more than 90 of the United States' top 100 advertisers, 4,000 publishers globally, and the world's top demand-side platforms. Learn more atthe About the Position This role drives the strategic expansion of supply, demand, and data partnerships across the company and all business lines. Sitting at the intersection of Business Development, Product, and Operations, you will source and negotiate high-impact agreements, deepen strategic accounts, and collaborate with Sales Engineering and Product to prioritize integrations that move the needle. As a build-and-own role, success is measured by the partnerships you source and close, the top-line revenue they unlock, and their operational performance post-launch. What You Will DoMarket Intelligence Track programmatic, in-app, web, and CTV trends to anticipate shifts in supply and demand economics. Identify white-space partnership opportunities and deliver data-backed recommendations to guide company's strategy. Monitor competitive dynamics, pricing, and deal structures to maintain the company's market edge. Share actionable market intelligence with Product, Sales, and Leadership to shape GTM and product roadmaps. Partnerships Management Identify, prioritize, and secure high-impact demand, supply, and data partnerships to maximize liquidity and expand market reach. Negotiate market-competitive commercial agreements across key pricing, revenue, and exclusivity frameworks. Drive the partner lifecycle from initial sourcing through live integration, collaborating cross-functionally to ensure rapid deployment. Lead executive partner relationships to gather performance insights, mitigate operational risks, and unlock strategic expansion opportunities. Performance Analytics & Operations Track key metrics, including fill rates, yield, latency, and quality, to continuously optimize portfolio health, diagnose underperformance, and execute cross-functional corrective action plans. Translate market needs into product requirements, collaborating with Product, Engineering, and Finance on roadmaps, deal economics, and forecasting. Deliver executive reporting and business reviews on portfolio performance, revenue health, and strategic growth drivers. Govern end-to-end partnership operational flows, ensuring full alignment with corporate compliance frameworks, risk policies, and SLA standards. What Success Looks Like Deliver Revenue Growth: Source and close supply, demand, and data deals that expand marketplace liquidity. Accelerate Time-to-Live: Lead end-to-end onboarding cross-functionally to convert signed contracts into live, optimized traffic in a timely and efficient manner. Maximize Portfolio Yield: Maintain strong account health by continuously tuning fill rates and resolving performance bottlenecks. Guide Strategy with Intel: Translate competitive dynamics and market trends into actionable inputs for Product, Sales, and Leadership. What You Will Bring 5-8+ years of business development, partnerships, or strategic account management in ad tech, programmatic, or mobile advertising (e.g., Partner Manager, BD Manager, Strategic Partnerships Manager). Proven cross-functional collaborator, skilled at driving alignment across Engineering, Product, Ops, Legal, and Finance to navigate ambiguity, streamline workflows, and execute complex product launches. Established network and active relationships with SSPs, DSPs, or major publishers across mobile, CTV, or in-app ecosystems. Proven track record of sourcing, negotiating, and closing end-to-end commercial agreements, owning deal terms and financial modeling rather than solely relationship management. Deep technical proficiency in SSP/DSP mechanics, OpenRTB specifications, header bidding, yield optimization, and ad server integration QA. Ability to bridge technical and commercial teams, translating complex engineering and product concepts into accessible, business-driven insights for non-technical stakeholders. Exceptional executive communication skills, with a track record of articulating strategy, deal economics, and complex operational performance to senior leadership and C-suite executives. the company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a California resident subject to the California Consumer Privacy Act, click here to understand how the company processes your personal information and how you can exercise your rights.If you are located in the EU or UK visit ourprivacy policy to understand how the company processes your personal information and how you can exercise your rights.
Portfolio Director - Exhibitions Hybrid: Herne Hill, 3 days in the office Reporting to: Managing Director, MA Exhibitions Direct reports: 5 Contract: Permanent, full-time At Mark Allen, we create specialist content, events, data and insight for professional communities across sectors that matter. As Portfolio Director, you will be responsible for accelerating commercial growth and performance across an established seven-event portfolio generating £7m turnover. This is a senior leadership role with clear accountability for portfolio strategy, revenue, new product development and commercial performance. The role has been created to give the division dedicated senior leadership and the commercial focus needed for its next stage of growth. A central priority is identifying, developing and successfully launching new exhibitions and products, alongside growing and strengthening the existing portfolio. You will lead senior commercial people, work closely with marketing and operations, and make clear, evidence-based decisions on where to invest, where to evolve and where to stop. This role requires a leader who can combine strategic portfolio ownership with strong commercial execution, creating sustainable growth from established exhibitions while building the next generation of products. Commercial Growth and Portfolio Strategy Own the division's strategy and commercial performance, with accountability for revenue and gross profit growth. Develop long-term growth plans across existing exhibitions, new launches, brands and people. Create the annual business plan and budget using robust market, customer and competitor analysis. Make clear decisions on where to invest, evolve, accelerate or stop, based on evidence and commercial return. Identify opportunities to grow organically through existing products and new propositions. New Exhibition and Product Development Lead the identification and development of new exhibition opportunities within relevant markets. Build robust commercial cases for new launches, including audience need, competitor position, revenue potential, cost and route to market. Take new exhibitions from concept to launch, setting clear milestones, ownership and commercial targets. Test propositions with customers and market stakeholders, adapting quickly where evidence requires it. Establish post-launch growth plans and hold teams accountable for delivering against them. Sales Leadership and Performance Lead 5 senior commercial direct reports and create a high-performance, accountable sales culture. Set ambitious sales goals and work with leaders to deliver monthly, event and rebooking targets. Use pipelines, KPIs, and trading data to assess performance, improve sales effectiveness, and intervene early when results are off track. Coach senior commercial leaders, raise standards and address underperformance clearly and constructively. Market and Customer Leadership Act as a senior figurehead for MA Exhibitions within the markets served by the division. Build strong relationships with customers, associations, partners and key stakeholders. Ensure each exhibition has clear market positioning, a strong customer proposition and a plan to improve customer satisfaction. Must-haves 10+ years' experience in the exhibition industry, including senior leadership responsibility. Proven responsibility for multiple exhibitions or brands and significant commercial or P&L outcomes. A demonstrable track record of personally launching new exhibitions and taking them from concept to commercial delivery. Evidence of delivering revenue and gross profit growth across an established portfolio. Strong experience leading senior sales and commercial people, raising performance and addressing underperformance. Strong business planning, budgeting, forecasting and KPI management capability. The gravitas to build and influence senior industry and stakeholder relationships. A commercial growth leader with deep exhibition industry experience. A proven record of taking new exhibitions from concept through to successful launch. Comfortable owning a significant multi-event portfolio and making clear investment decisions. A strong sales leader who can raise performance and address underperformance directly. Strategic enough to shape the portfolio, but practical and close enough to the market to deliver. Our values translated in this role Mark Allen Group is a values-led business. We are looking for a Portfolio Director who delivers ambitious commercial growth in a way that reflects our values: Passionate - Brings pace, ownership and commercial ambition to driving portfolio growth Creative - Spots market opportunities, challenges established approaches and turns strong ideas into viable new exhibitions and products. Nurturing - Develops commercial leaders, raises standards and builds capability, confidence and accountability across the team. Fair - Makes balanced, transparent decisions, sets clear expectations and addresses performance consistently and constructively. What this looks like in practice Own the growth plan for a significant established portfolio and stay personally accountable for results. Use market and customer insight to identify opportunities and make clear investment decisions. Turn credible ideas into new exhibition launches with disciplined commercial cases, milestones and targets. Set clear expectations across senior sales leaders, use data to manage performance and address underperformance early. Develop commercial leaders by giving direction, honest feedback and meaningful ownership. Balance pace and ambition with transparent decisions, customer value and long-term portfolio health. Why join Mark Allen Group? Take ownership of an established portfolio generating £7m turnover, with a clear mandate to accelerate growth. Shape and launch the next generation of exhibitions and products, with real autonomy and accountability. Lead experienced commercial people and influence the future direction of a significant part of MA Exhibitions. Be part of a specialist media and events business with strong, trusted brands and long-term ambition. For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long-term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future. We offer: Hybrid working. Real ownership in your role. Development through hands-on learning, mentoring and internal progression. Company benefits. Exposure to specialist markets and loyal professional audiences. A culture shaped by our values.
Sep 24, 2026
Full time
Portfolio Director - Exhibitions Hybrid: Herne Hill, 3 days in the office Reporting to: Managing Director, MA Exhibitions Direct reports: 5 Contract: Permanent, full-time At Mark Allen, we create specialist content, events, data and insight for professional communities across sectors that matter. As Portfolio Director, you will be responsible for accelerating commercial growth and performance across an established seven-event portfolio generating £7m turnover. This is a senior leadership role with clear accountability for portfolio strategy, revenue, new product development and commercial performance. The role has been created to give the division dedicated senior leadership and the commercial focus needed for its next stage of growth. A central priority is identifying, developing and successfully launching new exhibitions and products, alongside growing and strengthening the existing portfolio. You will lead senior commercial people, work closely with marketing and operations, and make clear, evidence-based decisions on where to invest, where to evolve and where to stop. This role requires a leader who can combine strategic portfolio ownership with strong commercial execution, creating sustainable growth from established exhibitions while building the next generation of products. Commercial Growth and Portfolio Strategy Own the division's strategy and commercial performance, with accountability for revenue and gross profit growth. Develop long-term growth plans across existing exhibitions, new launches, brands and people. Create the annual business plan and budget using robust market, customer and competitor analysis. Make clear decisions on where to invest, evolve, accelerate or stop, based on evidence and commercial return. Identify opportunities to grow organically through existing products and new propositions. New Exhibition and Product Development Lead the identification and development of new exhibition opportunities within relevant markets. Build robust commercial cases for new launches, including audience need, competitor position, revenue potential, cost and route to market. Take new exhibitions from concept to launch, setting clear milestones, ownership and commercial targets. Test propositions with customers and market stakeholders, adapting quickly where evidence requires it. Establish post-launch growth plans and hold teams accountable for delivering against them. Sales Leadership and Performance Lead 5 senior commercial direct reports and create a high-performance, accountable sales culture. Set ambitious sales goals and work with leaders to deliver monthly, event and rebooking targets. Use pipelines, KPIs, and trading data to assess performance, improve sales effectiveness, and intervene early when results are off track. Coach senior commercial leaders, raise standards and address underperformance clearly and constructively. Market and Customer Leadership Act as a senior figurehead for MA Exhibitions within the markets served by the division. Build strong relationships with customers, associations, partners and key stakeholders. Ensure each exhibition has clear market positioning, a strong customer proposition and a plan to improve customer satisfaction. Must-haves 10+ years' experience in the exhibition industry, including senior leadership responsibility. Proven responsibility for multiple exhibitions or brands and significant commercial or P&L outcomes. A demonstrable track record of personally launching new exhibitions and taking them from concept to commercial delivery. Evidence of delivering revenue and gross profit growth across an established portfolio. Strong experience leading senior sales and commercial people, raising performance and addressing underperformance. Strong business planning, budgeting, forecasting and KPI management capability. The gravitas to build and influence senior industry and stakeholder relationships. A commercial growth leader with deep exhibition industry experience. A proven record of taking new exhibitions from concept through to successful launch. Comfortable owning a significant multi-event portfolio and making clear investment decisions. A strong sales leader who can raise performance and address underperformance directly. Strategic enough to shape the portfolio, but practical and close enough to the market to deliver. Our values translated in this role Mark Allen Group is a values-led business. We are looking for a Portfolio Director who delivers ambitious commercial growth in a way that reflects our values: Passionate - Brings pace, ownership and commercial ambition to driving portfolio growth Creative - Spots market opportunities, challenges established approaches and turns strong ideas into viable new exhibitions and products. Nurturing - Develops commercial leaders, raises standards and builds capability, confidence and accountability across the team. Fair - Makes balanced, transparent decisions, sets clear expectations and addresses performance consistently and constructively. What this looks like in practice Own the growth plan for a significant established portfolio and stay personally accountable for results. Use market and customer insight to identify opportunities and make clear investment decisions. Turn credible ideas into new exhibition launches with disciplined commercial cases, milestones and targets. Set clear expectations across senior sales leaders, use data to manage performance and address underperformance early. Develop commercial leaders by giving direction, honest feedback and meaningful ownership. Balance pace and ambition with transparent decisions, customer value and long-term portfolio health. Why join Mark Allen Group? Take ownership of an established portfolio generating £7m turnover, with a clear mandate to accelerate growth. Shape and launch the next generation of exhibitions and products, with real autonomy and accountability. Lead experienced commercial people and influence the future direction of a significant part of MA Exhibitions. Be part of a specialist media and events business with strong, trusted brands and long-term ambition. For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long-term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future. We offer: Hybrid working. Real ownership in your role. Development through hands-on learning, mentoring and internal progression. Company benefits. Exposure to specialist markets and loyal professional audiences. A culture shaped by our values.
Windsor Director of Customer Operations at The Crown Estate Purpose of Role A significant senior leadership opportunity to shape, lead and deliver the current and future customer-facing businesses across the Windsor Estate and wider Rural portfolio, including Windsor Great Park, the Savill Garden, the Savill Building Visitor Centre, Virginia Water, Windsor Adventure Play and the Windsor Farm Shop. The Windsor Estate is internationally recognised for its ecology and history, but it also attracts over 5m visitors per annum and is recognised by ALVA as the most visited outdoor destination in the UK. The recent development of Adventure Play won an International THEA Award for outstanding achievement. The role is responsible for bringing these offers together as a coherent, high-quality portfolio, ensuring consistently excellent service, presentation and customer care while protecting and enhancing the environmental and historic character of each location. Working as part of the Windsor, Rural & Coastal senior leadership team, the Director of Customer Operations will lead the customer strategy for the portfolio, strengthening the visitor, retail and hospitality offer, improving operational effectiveness and supporting sustainable revenue growth from existing and future audiences. The role will balance stewardship, customer experience and commercial performance in line with The Crown Estate's purpose of creating lasting and shared prosperity for the nation. Context of Opportunity / Main Accountabilities The Windsor Estate is a complex, multi-site customer environment with a distinctive mix of visitor destinations, retail, hospitality, leisure and heritage-led experiences. This role will provide strategic vision and operational leadership across those businesses, ensuring each location contributes to a compelling, consistent and commercially effective customer offer. Key accountabilities include: Leading the development and delivery of the customer strategy across the Windsor Estate, aligning business planning, operating models and investment priorities with wider organisational ambitions. Developing distinctive visitor, retail and hospitality experiences that reflect the environmental and historic character of the Windsor Estate while maintaining high standards of service, presentation and customer care. Identifying and progressing opportunities to enhance the customer offer, improve performance and support long-term revenue growth through existing audiences, new audiences, future developments and acquisitions. Holding accountability for commercial and operational performance, including P&L, budgets, forecasting, capital planning and delivery against agreed targets. Preparing clear, evidence-led business cases for new initiatives, investment proposals and change programmes. Leading, coaching and developing a capable, engaged and accountable team across a complex operating environment. Working collaboratively with colleagues across Estate Management, Sustainability, Marketing, Development and other specialist teams to enable joined-up delivery. Building effective relationships with contractors, suppliers, partners and stakeholders, ensuring standards, contractual obligations and commercial outcomes are met. Ensuring operations are delivered safely, responsibly and in line with relevant legislation, standards and The Crown Estate requirements. Promoting an inclusive, professional and high-performing culture that can evolve in line with changing customer expectations and strategic priorities. Most Important Skills Based Requirements We are looking for someone with: Significant experience providing strategic and operational leadership in a multi-site, customer-facing business, ideally within visitor attractions, heritage, destination retail, hospitality or another premium experience-led environment. Outstanding commercial and financial acumen, with experience managing budgets, P&L performance, capital planning, people planning and business performance against agreed targets. Experience shaping and delivering customer strategies, business plans and change programmes that improve performance and strengthen the customer offer. A track record of growing revenue through improved customer experience, stronger conversion, new propositions or new sources of income. Experience developing premium visitor, retail or hospitality experiences with consistently high standards of service, presentation and brand alignment. The ability to balance stewardship, customer experience and commercial performance within a purpose-led organisation. Proven leadership capability, including coaching, developing and motivating teams, creating clarity and building a culture of accountability and continuous improvement. Strong stakeholder management and influencing skills, including the ability to work across functions, manage upwards and present considered recommendations at senior level. Sound judgement, resilience and diplomacy, with the ability to operate effectively in a complex, fast-moving and high-profile environment. Strong analytical and business planning skills, with the ability to turn insight, data and performance reporting into practical action. A collaborative, inclusive and values-led leadership style, with a commitment to creating long-term value for customers, communities, the environment and the business. Our Offering / benefits: As well as a competitive salary, pension and performance relatedbonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End,to private healthcare; life andcritical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly,enabling you to be your best self to work. Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly, or at
Sep 24, 2026
Full time
Windsor Director of Customer Operations at The Crown Estate Purpose of Role A significant senior leadership opportunity to shape, lead and deliver the current and future customer-facing businesses across the Windsor Estate and wider Rural portfolio, including Windsor Great Park, the Savill Garden, the Savill Building Visitor Centre, Virginia Water, Windsor Adventure Play and the Windsor Farm Shop. The Windsor Estate is internationally recognised for its ecology and history, but it also attracts over 5m visitors per annum and is recognised by ALVA as the most visited outdoor destination in the UK. The recent development of Adventure Play won an International THEA Award for outstanding achievement. The role is responsible for bringing these offers together as a coherent, high-quality portfolio, ensuring consistently excellent service, presentation and customer care while protecting and enhancing the environmental and historic character of each location. Working as part of the Windsor, Rural & Coastal senior leadership team, the Director of Customer Operations will lead the customer strategy for the portfolio, strengthening the visitor, retail and hospitality offer, improving operational effectiveness and supporting sustainable revenue growth from existing and future audiences. The role will balance stewardship, customer experience and commercial performance in line with The Crown Estate's purpose of creating lasting and shared prosperity for the nation. Context of Opportunity / Main Accountabilities The Windsor Estate is a complex, multi-site customer environment with a distinctive mix of visitor destinations, retail, hospitality, leisure and heritage-led experiences. This role will provide strategic vision and operational leadership across those businesses, ensuring each location contributes to a compelling, consistent and commercially effective customer offer. Key accountabilities include: Leading the development and delivery of the customer strategy across the Windsor Estate, aligning business planning, operating models and investment priorities with wider organisational ambitions. Developing distinctive visitor, retail and hospitality experiences that reflect the environmental and historic character of the Windsor Estate while maintaining high standards of service, presentation and customer care. Identifying and progressing opportunities to enhance the customer offer, improve performance and support long-term revenue growth through existing audiences, new audiences, future developments and acquisitions. Holding accountability for commercial and operational performance, including P&L, budgets, forecasting, capital planning and delivery against agreed targets. Preparing clear, evidence-led business cases for new initiatives, investment proposals and change programmes. Leading, coaching and developing a capable, engaged and accountable team across a complex operating environment. Working collaboratively with colleagues across Estate Management, Sustainability, Marketing, Development and other specialist teams to enable joined-up delivery. Building effective relationships with contractors, suppliers, partners and stakeholders, ensuring standards, contractual obligations and commercial outcomes are met. Ensuring operations are delivered safely, responsibly and in line with relevant legislation, standards and The Crown Estate requirements. Promoting an inclusive, professional and high-performing culture that can evolve in line with changing customer expectations and strategic priorities. Most Important Skills Based Requirements We are looking for someone with: Significant experience providing strategic and operational leadership in a multi-site, customer-facing business, ideally within visitor attractions, heritage, destination retail, hospitality or another premium experience-led environment. Outstanding commercial and financial acumen, with experience managing budgets, P&L performance, capital planning, people planning and business performance against agreed targets. Experience shaping and delivering customer strategies, business plans and change programmes that improve performance and strengthen the customer offer. A track record of growing revenue through improved customer experience, stronger conversion, new propositions or new sources of income. Experience developing premium visitor, retail or hospitality experiences with consistently high standards of service, presentation and brand alignment. The ability to balance stewardship, customer experience and commercial performance within a purpose-led organisation. Proven leadership capability, including coaching, developing and motivating teams, creating clarity and building a culture of accountability and continuous improvement. Strong stakeholder management and influencing skills, including the ability to work across functions, manage upwards and present considered recommendations at senior level. Sound judgement, resilience and diplomacy, with the ability to operate effectively in a complex, fast-moving and high-profile environment. Strong analytical and business planning skills, with the ability to turn insight, data and performance reporting into practical action. A collaborative, inclusive and values-led leadership style, with a commitment to creating long-term value for customers, communities, the environment and the business. Our Offering / benefits: As well as a competitive salary, pension and performance relatedbonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End,to private healthcare; life andcritical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly,enabling you to be your best self to work. Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly, or at
Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Director - Tax Energy, London/Manchester/Edinburgh Location: London Other locations: Anywhere in Country Date: 18 Aug 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Director - Energy - International Tax (Open to Flexible Working) The Opportunity We have an exciting opportunity to join our International Tax and Transaction Services (ITTS) practice as a Director within our market-leading Energy team. You will play a key leadership role in one of the firm's most strategically important sectors, advising some of the world's largest energy companies, infrastructure investors, and private equity funds on complex international tax matters, cross-border transactions and transformational projects. The Energy sector is undergoing unprecedented change, with the energy transition creating significant opportunities across traditional energy, renewables, infrastructure and emerging technologies. As a Director, you will help clients navigate these challenges while driving growth and innovation within our Energy practice. Working alongside highly regarded Partners and an exceptional team of international tax professionals, you will be responsible for shaping client relationships, originating new opportunities and delivering market-leading advice on some of the highest-profile transactions in the sector. Your Key Responsibilities Lead and expand strategic relationships with key Energy sector clients, acting as a trusted adviser to senior management, tax directors, investment committees and wider stakeholder groups. Drive business development and revenue growth through originating, converting and delivering significant international tax and transaction opportunities. Develop and execute market initiatives that strengthen EY's position as a leading adviser within the Energy sector. Lead complex cross-border advisory engagements, ensuring technical excellence while maintaining a pragmatic and commercial approach. Collaborate across service lines, sectors and geographies to identify and deliver integrated solutions to clients. Take ownership of engagement economics, profitability and risk management across a portfolio of clients. Support the development and execution of the Energy ITTS growth strategy, contributing to broader market and practice leadership initiatives. Build and maintain an extensive internal and external network, enhancing EY's profile through thought leadership, industry participation and market presence. Act as a role model and mentor, developing high-performing teams and supporting the progression of future leaders within the practice. Sponsor and champion innovation, technology adoption and transformation initiatives across the business. Skills and Attributes for Success Strong commercial mindset with a proven track record of developing and growing client relationships. Demonstrable success in originating, converting and delivering significant advisory opportunities. Deep technical expertise across UK and international corporate tax matters. Strong understanding of international tax issues affecting Energy, Infrastructure and Renewables businesses. Established market credibility with the ability to influence senior client stakeholders. Exceptional client relationship management and stakeholder engagement skills. Experience leading large, complex, multi-jurisdictional engagements. Strong leadership capabilities, including developing teams and fostering an inclusive, high-performance culture. Strategic thinker with the ability to identify emerging market trends and convert these into client opportunities. Excellent communication, negotiation and presentation skills. Ability to manage significant engagement portfolios and deliver strong financial performance. To Qualify for the Role You Must Have ACA / CA / ACCA / CTA qualification, Tax Inspector with full Technical Training Course, or relevant Law qualification. Strong international and UK corporate tax experience gained within a professional services firm, industry or legal environment. Significant experience advising multinational businesses and investors on international tax matters and transactions. Proven business development and client origination track record. Experience leading large client accounts and managing senior stakeholder relationships. Deep understanding of the Energy sector, including traditional energy, renewables, infrastructure or wider energy transition markets. Experience managing and developing high-performing teams. Ideally, You'll Also Have An established profile within the Energy market, with a demonstrable external network. A track record of publishing thought leadership, speaking at industry events or representing your organisation in the market. Experience leading multidisciplinary teams across multiple jurisdictions. What We Look For We are looking for exceptional leaders who combine technical excellence with commercial acumen and a passion for building long-term client relationships. You'll be energised by creating growth opportunities, mentoring future talent and helping shape the future direction of our Energy International Tax practice. Successful candidates will demonstrate the ability to operate as a trusted business adviser, influencing senior stakeholders while driving both client success and the continued growth of the practice. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor LinkedIn
Sep 24, 2026
Full time
Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Director - Tax Energy, London/Manchester/Edinburgh Location: London Other locations: Anywhere in Country Date: 18 Aug 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Director - Energy - International Tax (Open to Flexible Working) The Opportunity We have an exciting opportunity to join our International Tax and Transaction Services (ITTS) practice as a Director within our market-leading Energy team. You will play a key leadership role in one of the firm's most strategically important sectors, advising some of the world's largest energy companies, infrastructure investors, and private equity funds on complex international tax matters, cross-border transactions and transformational projects. The Energy sector is undergoing unprecedented change, with the energy transition creating significant opportunities across traditional energy, renewables, infrastructure and emerging technologies. As a Director, you will help clients navigate these challenges while driving growth and innovation within our Energy practice. Working alongside highly regarded Partners and an exceptional team of international tax professionals, you will be responsible for shaping client relationships, originating new opportunities and delivering market-leading advice on some of the highest-profile transactions in the sector. Your Key Responsibilities Lead and expand strategic relationships with key Energy sector clients, acting as a trusted adviser to senior management, tax directors, investment committees and wider stakeholder groups. Drive business development and revenue growth through originating, converting and delivering significant international tax and transaction opportunities. Develop and execute market initiatives that strengthen EY's position as a leading adviser within the Energy sector. Lead complex cross-border advisory engagements, ensuring technical excellence while maintaining a pragmatic and commercial approach. Collaborate across service lines, sectors and geographies to identify and deliver integrated solutions to clients. Take ownership of engagement economics, profitability and risk management across a portfolio of clients. Support the development and execution of the Energy ITTS growth strategy, contributing to broader market and practice leadership initiatives. Build and maintain an extensive internal and external network, enhancing EY's profile through thought leadership, industry participation and market presence. Act as a role model and mentor, developing high-performing teams and supporting the progression of future leaders within the practice. Sponsor and champion innovation, technology adoption and transformation initiatives across the business. Skills and Attributes for Success Strong commercial mindset with a proven track record of developing and growing client relationships. Demonstrable success in originating, converting and delivering significant advisory opportunities. Deep technical expertise across UK and international corporate tax matters. Strong understanding of international tax issues affecting Energy, Infrastructure and Renewables businesses. Established market credibility with the ability to influence senior client stakeholders. Exceptional client relationship management and stakeholder engagement skills. Experience leading large, complex, multi-jurisdictional engagements. Strong leadership capabilities, including developing teams and fostering an inclusive, high-performance culture. Strategic thinker with the ability to identify emerging market trends and convert these into client opportunities. Excellent communication, negotiation and presentation skills. Ability to manage significant engagement portfolios and deliver strong financial performance. To Qualify for the Role You Must Have ACA / CA / ACCA / CTA qualification, Tax Inspector with full Technical Training Course, or relevant Law qualification. Strong international and UK corporate tax experience gained within a professional services firm, industry or legal environment. Significant experience advising multinational businesses and investors on international tax matters and transactions. Proven business development and client origination track record. Experience leading large client accounts and managing senior stakeholder relationships. Deep understanding of the Energy sector, including traditional energy, renewables, infrastructure or wider energy transition markets. Experience managing and developing high-performing teams. Ideally, You'll Also Have An established profile within the Energy market, with a demonstrable external network. A track record of publishing thought leadership, speaking at industry events or representing your organisation in the market. Experience leading multidisciplinary teams across multiple jurisdictions. What We Look For We are looking for exceptional leaders who combine technical excellence with commercial acumen and a passion for building long-term client relationships. You'll be energised by creating growth opportunities, mentoring future talent and helping shape the future direction of our Energy International Tax practice. Successful candidates will demonstrate the ability to operate as a trusted business adviser, influencing senior stakeholders while driving both client success and the continued growth of the practice. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor LinkedIn
About AnywhereNow Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights. Our commitment to innovation, customer focus, and accountability drives our success. Our portfolio includes Dialogue Cloud, Deepdesk (AI Agent Assist), and Tendfor, delivering cutting-edge capabilities across Microsoft Teams environments and enterprise CX platforms. Position Summary The Commercial Operations Director owns the commercial engine of the post-sale customer lifecycle, renewals, pricing, deal desk, invoicing, and order-to-cash for AnywhereNow's SaaS portfolio. You'll protect and grow contract value, safeguard margin, and convert earned revenue into cash, combining commercial leadership, negotiation strength, and operational rigour. You'll lead the renewals and revenue-operations function and personally manage and negotiate the most difficult, complex, and at-risk renewals, working across Customer Success, Sales, Finance, and Legal to secure timely, profitable outcomes and a frictionless billing experience for customers. The role is deliberately designed to balance effectiveness, efficiency, and cost across the commercial operation. Key Responsibilities Renewals Management & Negotiation Own the end-to-end renewals process, forecasting, pipeline, administration, and on-time execution across the customer base Personally lead and negotiate difficult, complex, high-value, and at-risk renewals, including multi-year, escalated, and competitively contested deals Develop renewal playbooks, negotiation strategies, concession frameworks, and save plays to de-risk and retain at-risk accounts Partner with Customer Success and Sales to surface renewal risk early and maximise gross and net revenue retention Pricing, Deal Desk & Commercial Governance Own pricing execution, discount governance, and the deal desk for non-standard and complex commercial terms Review and approve quotes, price uplifts, and contract terms to protect unit economics and gross margin Maintain price books, packaging, and approval matrices, and ensure compliance with commercial policy Provide commercial modelling and deal guidance on high-stakes negotiations Billing, Invoicing & Order-to-Cash Own accurate, on-time sales invoicing and the full order-to-cash cycle Drive billing accuracy, revenue-recognition alignment with Finance, and clean contract-to-invoice hand-offs Reduce Days Sales Outstanding (DSO) and accelerate cash collection in partnership with Finance Resolve billing and pricing queries quickly to protect the customer experience Revenue Processes, Systems & Data Establish a single source of truth for renewals, contract, and commercial data Deliver renewal, retention, pricing, and cash forecasts and reporting to leadership Continuously improve process efficiency, cycle times, and cost-to-serve Retention & Cross-functional Alignment Translate customer sentiment and account-health signals into proactive renewal and pricing action Align Sales (hand-offs, expansion), Customer Success (adoption, advocacy), Finance (rev-rec, DSO), and Legal (terms) around commercial outcomes Feed pricing, churn, and win/loss insight back into commercial and product strategy Team Leadership & Operational Excellence Lead, coach, and scale the Commercial Operations and renewals team Establish and own KPIs (renewal rate, GRR / NRR, DSO, invoice accuracy, and cycle time) Instil a disciplined, data-driven operating rhythm balanced for effectiveness, efficiency, and cost Escalate only the largest strategic renewals to the COO with a clear recommendation Core Competencies Negotiation & Renewals Expertise Proven ability to manage and negotiate difficult, complex, and at-risk renewals, consistently delivering profitable outcomes. Skilled in objection handling, concession strategy, and multi-stakeholder negotiations in high-pressure environments. Strong track record of protecting and expanding contract value throughout the renewal lifecycle. Commercial & Financial Acumen Strong understanding of key SaaS metrics, including ARR, GRR, NRR, churn, DSO, cost-to-serve, and gross margin. Expertise in pricing strategy, packaging, discounting, and deal economics. Ability to assess commercial decisions and clearly articulate their financial impact. Revenue Operations & Systems Deep understanding of quote-to-cash and order-to-cash processes. Proficient in CRM, CPQ, billing, subscription management, and renewals platforms. Focused on process optimisation, automation, data integrity, and operational efficiency. Customer-Centric Retention Mindset Balances commercial objectives with customer experience and long-term retention goals. Leverages customer health indicators and voice-of-customer insights to drive proactive commercial action. Champions a seamless billing and renewal experience as a core business objective. Data-Driven Decision Making Uses forecasting, analytics, and reporting to inform renewal strategies, pricing decisions, and cash-flow optimisation. Comfortable with commercial modelling, business cases, and scenario analysis. Stakeholder Management & Influencing Skills Communicates effectively with executive, commercial, finance, legal, and customer-facing stakeholders. Builds alignment across Sales, Customer Success, Finance, and Legal to achieve shared commercial outcomes. Confident and credible presence in customer-facing negotiations and strategic discussions. Leadership & Execution Proven experience leading commercial operations, revenue operations, or renewals teams. Demonstrates a strong delivery mindset with accountability for revenue growth and cash performance. Equally comfortable operating at both strategic and hands-on execution levels. Experience & Profile 8+ years in commercial operations, revenue operations, renewals, or senior account management within SaaS Demonstrable, hands-on track record negotiating difficult, high-value, and complex renewals and commercial terms Experience owning renewals, pricing / deal desk, and/or order-to-cash at scale Strong systems fluency (CRM, CPQ, billing / subscription platforms) and commercial modelling Experience leading and scaling teams in a mid-size ( €40m ARR) SaaS environment Commercially astute, numerate, and customer-oriented, with excellent negotiation and stakeholder skills Success Indicators (First 12-24 Months) Renewal rate and gross / net revenue retention improved and predictable Difficult and at-risk renewals consistently secured or improved through structured negotiation Pricing and discount governance embedded, with margin protected on non-standard deals DSO reduced, and invoicing accuracy and timeliness improved Quote-to-cash automated, with commercial data trusted as a single source of truth A high-performing Commercial Operations function balanced for effectiveness, efficiency, and cost Information Security Responsibilities All employees are responsible for supporting and maintaining the organisation's information security standards. This includes: Adhering to all applicable information security policies, procedures, and guidelines at all times Protecting company, customer, and partner data from unauthorised access, disclosure, alteration, or loss Using company systems, devices, and networks in a secure and compliant manner Promptly reporting any suspected or actual security incidents, breaches, or vulnerabilities to the appropriate team Completing mandatory information security and data protection training as required Ensuring that confidential information is handled and stored securely in line with company policies and legal requirements Failure to comply with information security responsibilities may result in disciplinary action
Sep 24, 2026
Full time
About AnywhereNow Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights. Our commitment to innovation, customer focus, and accountability drives our success. Our portfolio includes Dialogue Cloud, Deepdesk (AI Agent Assist), and Tendfor, delivering cutting-edge capabilities across Microsoft Teams environments and enterprise CX platforms. Position Summary The Commercial Operations Director owns the commercial engine of the post-sale customer lifecycle, renewals, pricing, deal desk, invoicing, and order-to-cash for AnywhereNow's SaaS portfolio. You'll protect and grow contract value, safeguard margin, and convert earned revenue into cash, combining commercial leadership, negotiation strength, and operational rigour. You'll lead the renewals and revenue-operations function and personally manage and negotiate the most difficult, complex, and at-risk renewals, working across Customer Success, Sales, Finance, and Legal to secure timely, profitable outcomes and a frictionless billing experience for customers. The role is deliberately designed to balance effectiveness, efficiency, and cost across the commercial operation. Key Responsibilities Renewals Management & Negotiation Own the end-to-end renewals process, forecasting, pipeline, administration, and on-time execution across the customer base Personally lead and negotiate difficult, complex, high-value, and at-risk renewals, including multi-year, escalated, and competitively contested deals Develop renewal playbooks, negotiation strategies, concession frameworks, and save plays to de-risk and retain at-risk accounts Partner with Customer Success and Sales to surface renewal risk early and maximise gross and net revenue retention Pricing, Deal Desk & Commercial Governance Own pricing execution, discount governance, and the deal desk for non-standard and complex commercial terms Review and approve quotes, price uplifts, and contract terms to protect unit economics and gross margin Maintain price books, packaging, and approval matrices, and ensure compliance with commercial policy Provide commercial modelling and deal guidance on high-stakes negotiations Billing, Invoicing & Order-to-Cash Own accurate, on-time sales invoicing and the full order-to-cash cycle Drive billing accuracy, revenue-recognition alignment with Finance, and clean contract-to-invoice hand-offs Reduce Days Sales Outstanding (DSO) and accelerate cash collection in partnership with Finance Resolve billing and pricing queries quickly to protect the customer experience Revenue Processes, Systems & Data Establish a single source of truth for renewals, contract, and commercial data Deliver renewal, retention, pricing, and cash forecasts and reporting to leadership Continuously improve process efficiency, cycle times, and cost-to-serve Retention & Cross-functional Alignment Translate customer sentiment and account-health signals into proactive renewal and pricing action Align Sales (hand-offs, expansion), Customer Success (adoption, advocacy), Finance (rev-rec, DSO), and Legal (terms) around commercial outcomes Feed pricing, churn, and win/loss insight back into commercial and product strategy Team Leadership & Operational Excellence Lead, coach, and scale the Commercial Operations and renewals team Establish and own KPIs (renewal rate, GRR / NRR, DSO, invoice accuracy, and cycle time) Instil a disciplined, data-driven operating rhythm balanced for effectiveness, efficiency, and cost Escalate only the largest strategic renewals to the COO with a clear recommendation Core Competencies Negotiation & Renewals Expertise Proven ability to manage and negotiate difficult, complex, and at-risk renewals, consistently delivering profitable outcomes. Skilled in objection handling, concession strategy, and multi-stakeholder negotiations in high-pressure environments. Strong track record of protecting and expanding contract value throughout the renewal lifecycle. Commercial & Financial Acumen Strong understanding of key SaaS metrics, including ARR, GRR, NRR, churn, DSO, cost-to-serve, and gross margin. Expertise in pricing strategy, packaging, discounting, and deal economics. Ability to assess commercial decisions and clearly articulate their financial impact. Revenue Operations & Systems Deep understanding of quote-to-cash and order-to-cash processes. Proficient in CRM, CPQ, billing, subscription management, and renewals platforms. Focused on process optimisation, automation, data integrity, and operational efficiency. Customer-Centric Retention Mindset Balances commercial objectives with customer experience and long-term retention goals. Leverages customer health indicators and voice-of-customer insights to drive proactive commercial action. Champions a seamless billing and renewal experience as a core business objective. Data-Driven Decision Making Uses forecasting, analytics, and reporting to inform renewal strategies, pricing decisions, and cash-flow optimisation. Comfortable with commercial modelling, business cases, and scenario analysis. Stakeholder Management & Influencing Skills Communicates effectively with executive, commercial, finance, legal, and customer-facing stakeholders. Builds alignment across Sales, Customer Success, Finance, and Legal to achieve shared commercial outcomes. Confident and credible presence in customer-facing negotiations and strategic discussions. Leadership & Execution Proven experience leading commercial operations, revenue operations, or renewals teams. Demonstrates a strong delivery mindset with accountability for revenue growth and cash performance. Equally comfortable operating at both strategic and hands-on execution levels. Experience & Profile 8+ years in commercial operations, revenue operations, renewals, or senior account management within SaaS Demonstrable, hands-on track record negotiating difficult, high-value, and complex renewals and commercial terms Experience owning renewals, pricing / deal desk, and/or order-to-cash at scale Strong systems fluency (CRM, CPQ, billing / subscription platforms) and commercial modelling Experience leading and scaling teams in a mid-size ( €40m ARR) SaaS environment Commercially astute, numerate, and customer-oriented, with excellent negotiation and stakeholder skills Success Indicators (First 12-24 Months) Renewal rate and gross / net revenue retention improved and predictable Difficult and at-risk renewals consistently secured or improved through structured negotiation Pricing and discount governance embedded, with margin protected on non-standard deals DSO reduced, and invoicing accuracy and timeliness improved Quote-to-cash automated, with commercial data trusted as a single source of truth A high-performing Commercial Operations function balanced for effectiveness, efficiency, and cost Information Security Responsibilities All employees are responsible for supporting and maintaining the organisation's information security standards. This includes: Adhering to all applicable information security policies, procedures, and guidelines at all times Protecting company, customer, and partner data from unauthorised access, disclosure, alteration, or loss Using company systems, devices, and networks in a secure and compliant manner Promptly reporting any suspected or actual security incidents, breaches, or vulnerabilities to the appropriate team Completing mandatory information security and data protection training as required Ensuring that confidential information is handled and stored securely in line with company policies and legal requirements Failure to comply with information security responsibilities may result in disciplinary action
