10 jobs found

At the company, we value the unique backgrounds, experiences and perspectives each the company (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at the company? Visit the to see how we empower creators to own their own destiny. About the Role The Director, Professional Services, EMEA leads our Professional Services business in the region. You own the performance and development of our EMEA Implementation Consultants, Solution Architects, and Deliverability Strategists - delivering enterprise-level services and the kind of impact, customer experience, and sustained growth that defines a strategic partner. You partner with each global function leader to uphold global fidelity across AMER, EMEA, and APAC while bringing the regional judgment that makes services land for EMEA customers. You are equally a GTM leader and the Professional Services voice in EMEA's commercial conversations - partnering with Sales to drive services attach and with Customer Success to drive customer growth across the lifecycle through PSSP, Expert Services, and post-implementation engagements. You are credible on services value, fluent in solution selling, and accountable for the region's services pipeline, attach, and renewal performance. You report to the Global Director of Professional Services and operate as a peer to the global function leaders for Implementation Consulting, Solution Architecture, and Deliverability Strategy - together scaling Professional Services as a disciplined, growth-enabling business. You are a Professional Services business owner, not a project leader: credible with customers, sharp on services economics, and accountable for the outcomes that compound - delivery excellence, attach growth, referenceable customers, and a team that scales without losing the bar. How You'll Make a Difference Lead and develop the existing EMEA Professional Services team - Implementation Consultants, Solution Architects, and Deliverability Strategists - setting the regional performance standard and development culture; partner with each global function leader on future hires to uphold role craft, delivery standards, and the bar that lifts the team. Set the standard for the enterprise customer experience in EMEA - building the engagement models and advisory motions that produce deep, measurable impact and turn initial implementations into durable partnerships customers expand on, advocate for, and return to. The bar is not delivery to spec; it is moving the customer's business forward and earning the right to do it again. Own the EMEA region's performance across services delivery, sales growth, and customer advocacy - driving productive utilization, on-time completion, budget adherence, services attach, bookings, pipeline, and referenceable outcomes through disciplined operating habits and rigorous documentation that codifies regional patterns into the global practice. Build the GTM partnership with EMEA Sales and Customer Success that makes Professional Services a regional growth engine - through joint pipeline reviews, account team enablement, and shared accountability for attach, bookings, and lifecycle expansion. Serve as the senior escalation point for the most complex regional engagements and customer relationships - with the credibility and commercial fluency to resolve them at the right level, including with C-level customer stakeholders and EMEA executive leadership. Lead a distributed team across our London and Dublin offices with consistency, equity, and cohesion; coordinate with AMER and APAC counterparts on capacity sharing and follow-the-sun delivery; and partner with the London-based Senior Manager, Onboarding - a Global Services peer outside Professional Services - for a cohesive in-region presence and seamless customer journey handoffs. Contribute to the global Professional Services leadership team alongside the Global Director and global function leaders - informing strategy, services portfolio evolution, and operating model decisions with the regional perspective and data only you can provide. Champion customer advocacy in EMEA through referenceable outcomes and a regional success story pipeline; turn engagement patterns into evidence based input that influences product, positioning, and enablement across R&D, GTM, and Marketing. Model and drive AI forward ways of working - setting the expectation for how the EMEA team uses AI to deliver better, scope sharper, and continuously raise the bar on what's possible across services delivery and services sales. Who You Are 8+ years of SaaS Professional Services, technical client services, or enterprise consulting - including 5+ years leading managers and senior ICs in matrixed environments, developing leaders, and scaling distributed teams across geographies. Proven as a regional or business unit Professional Services leader - fluent in services operations data (utilization, on time completion, budget adherence, attach, bookings, pipeline, referenceability) and using it as strategic levers across delivery, sales growth, and advocacy. A demonstrated GTM partner with strong commercial instincts - productive partnerships with Sales and Customer Success leadership, fluent in services economics, SOW strategy, recurring services pricing, and executive commercial conversations. Deep knowledge of marketing technology - Email, SMS, CDP, eCommerce, B2C CRM - and how enterprise customers operationalize these platforms; able to evaluate the work of Solution Architects and Deliverability Strategists with credibility. Executive presence and exceptional communication across customer C level, internal executive partners, and your own team; a builder of operating rhythms, hiring standards, and development structures that outlast any individual. Already working AI first - bringing this mindset to your team and the evolution of the function. London based, experienced leading a distributed EMEA team and translating regional nuance into how it shows up for customers. Professional English required; French, German, Italian, or Spanish a strong plus. Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant's job related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Base Pay Range in Local Currency: £124,000 - £186,000 GBP This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know the company We're the company (pronounced clay vee oh). We empower creators to own their destiny by making first party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at the company includes responsible use of AI (including privacy, security, bias awareness, and human in the loop). We provide accommodations as needed. By participating in the company's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the the company interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. the company is committed to a policy of equal opportunity and non discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

Who we are Mother Root is the Ginger non alcoholic aperitif. We harness the power of apple cider vinegar to serve up a dose of good feelings. Our mission is to redefine what it means to drink well and feel good - with drinks that are complex, delicious and rooted in nature. Fresh from securing three offers on BBC Dragons' Den, we're on an exciting growth journey - scaling from a £7m brand today towards £50m+ in the years ahead, with 230% year on year growth already underway. With our small but mighty team, we're building one of the UK's fastest growing non alcoholic brands, both online and in retail. We're bold, inclusive and ambitious. We value creativity, curiosity and collaboration - and we believe work should be joyful, purposeful and full of flavour. The Role Build the growth engine that helps thousands of people drink differently every day. As we scale from £7m £50m over the next three years, we're looking for a Head of Growth to architect the system that gets us there. This is not a channel execution role. It's a strategic, hands on, cross functional leadership role responsible for turning insight into acceleration - and making sure all our growth levers fire together. You'll work closely with our Paid Social Manager, Retention + CRO Lead, Creative Strategist and the wider team to build a growth engine that is systematic, insight driven and built for scale. What You'll Do Reporting to the CEO, you'll design and orchestrate Mother Root's entire growth system. You won't run every channel yourself. Instead, you'll design, orchestrate and optimise the entire growth system. You'll connect acquisition, conversion, retention, retail and insight into one coherent engine - deciding where we focus, what we test, and how we scale profitably. Your job is to bring clarity, prioritisation and momentum so growth feels intentional, not chaotic. Growth strategy & prioritisation Own the company wide growth roadmap - deciding what moves the needle, where we invest, and what can wait. Align Paid, CRO, Retention, Brand and Retail around a shared strategy and a consistent experimentation rhythm (we use Systm). Insight led growth Turn deep customer and category understanding into action. Translate insight into clear hypotheses, briefs and experiments that directly shape creative, website, CRM and media performance. Cross channel orchestration Ensure channels work as one system rather than silos. Connect acquisition, conversion, onboarding, retention and retail into a joined up journey so each lever amplifies the others. Measurement & investment decisions Own how we measure and deploy capital. Build a simple, robust view of incrementality and contribution so we can prioritise confidently and scale what truly drives profitable growth. Scaling the growth engine Codify how Mother Root grows - creating repeatable processes, playbooks and feedback loops that make performance predictable and scalable across the UK and US. Team leadership Shape and lead the growth function, setting direction and standards across a small, high calibre team. Act as a player-coach, helping smart people focus on the right problems without unnecessary process, running rituals and ensuring the team are motivated and developing. What Success Looks Like (12 Months) Growth feels intentional and systematic rather than reactive. Core channels scale profitably with strong insight and creative feedback loops. Conversion and retention trends improve meaningfully. A clear roadmap, experimentation culture and joined up view of DTC, retail and Amazon are embedded across the business. We have a repeatable growth engine that's ready to scale internationally. What You'll Bring This role could be right for you if you are: Experienced in scaling DTC or consumer brands at a similar level (e.g £2m to £20m +) A systems thinker who has built and scaled growth engines before and understands the economics behind sustainable growth. Fluent in CAC, CVR, AOV, repurchase and marginal CAC economics alongside running growth analytics (MMM, contribution margin, incrementality) Running experimentation programmes, and designing simple, effective measurement frameworks. Strong at cross functional leadership (creative, CRO, media, retail, ops) Comfortable moving between strategy, insight and execution, Curious, pragmatic and commercially sharp - excited by building something from the ground up. You'll Thrive Here If You Are a systems thinker who has built a growth engine before Are fluent in CAC, CVR, AOV, repurchase and marginal CAC economics Are experienced in sequencing channels, not just executing them Are comfortable running consumer interviews and JTBD frameworks Are strong at cross functional leadership (creative, CRO, media, retail, ops) Are able to turn insight into strategy into experiments Are fast, curious, structured, and good at simplifying complexity Are motivated by building something from the ground up Benefits & Perks Share Options Programme: Equivalent to 15% of salary from day one Annual Leave: 25 days per year Summer Hours: Early finish Fridays (June-August) Work From Anywhere: Up to 2 weeks per year Pension: 5% matched contribution Cycle Scheme: Bike or Lime/Forest Pass Personal Development: £300 annual allowance for approved training Wellbeing Support: Access to Spill app & Heka allowance (£40/month) + birthday/work anniversary boosts Annual Team Trip: Gastronomical & wellbeing focused team away trip Parental Leave: Competitive maternity/paternity package Lots of free Mother Root

Veeva Systems is seeking a Commercial Architect for its Professional Services team. You will lead business process discussions, design applications, and capture technical and end-user requirements for Veeva Commercial products, collaborating with customers, vendors and colleagues to deliver high-quality solutions. This remote Europe role offers flexible work options with travel as needed. Candidates should have 5+ years in life sciences consulting/architecture, deep Veeva CRM knowledge, strong

Hex is an experience design agency specialising in branding, websites and digital products for organisations on a mission. We help ambitious clients - from some of the world's most important conservation organizations including BirdLife International, Conservation International and IUCN to household name brands such as Trustpilot and Too Good To Go - design and build high-performing digital platforms that drive engagement, growth and meaningful impact. Our work spans discovery and strategy through UX, visual design and engineering to launch, optimisation and ongoing evolution. Research sits at the heart of this process as we believe strong insight leads to better decisions, stronger products and more impactful digital experiences. The role At Hex, our client service team works at the intersection of digital product thinking, design and technology, helping organisations translate complex challenges into high-performing websites and digital platforms. We partner with a broad range of clients, from some of the world's most important conservation organisations and international non-profits including BirdLife International, IUCN and Conservation International, through to government bodies, fintech and edtech innovators. While the sectors vary, the common thread is ambition. These organisations are looking to create meaningful digital experiences that deliver measurable impact. The Senior Account Manager plays a pivotal role within this process, often needing to get to grips with new and complex subject matter quickly. You will help shape digital direction, support strategic decision-making and ensure that the platforms we design and build continue to evolve through data-led optimisation and ongoing growth. AI is increasingly embedded within how we work, from research and insight synthesis to design exploration, content workflows, delivery efficiency and optimisation. You will help integrate AI-enabled approaches into strategic thinking and client work where appropriate, ensuring we continue to deliver smarter, faster and more effective outcomes. Working closely with clients and multidisciplinary teams across research, UX, creative, design, engineering and marketing, you will translate client challenges into clear strategic approaches that deliver outstanding digital products. This is a hybrid role, requiring 2-3 days per week in our London office/meeting clients. About the role Account Management & Development Lead and manage key client account strategy, ensuring satisfaction, strategic direction and successful outcomes Identify opportunities to extend partnerships through platform evolution, optimisation programmes or new initiatives Support proposal development, commercial discussions, scoping and contracting Contribute to long-term account growth planning Act as a trusted strategic partner to clients, building a deep understanding of organisational goals, audiences and digital maturity Translate business objectives into actionable digital strategies focused on websites and platform ecosystems Facilitate strategic discussions, roadmap planning and performance reviews Maintain alignment between client priorities and delivery teams throughout projects Strategic Thinking Bring structure and clarity to complex digital challenges, balancing client needs, project needs and technical feasibility with commercial and strategic needs of the agency Clearly document and articulate the strategic vision and digital direction for clients, ensuring all internal teams and client stakeholders are aligned on priorities and goals Create strategic roadmaps and documentation that support clear prioritisation, forward planning and the successful development of long-term client partnerships, including scoping future phases of work Stay informed on trends across digital platforms, UX, AI workflows and performance marketing Research & Insight Support the research team in planning and facilitating stakeholder workshops to align vision, priorities and success measures Participate in stakeholder interviews and user interviews to uncover insights that inform strategy and UX direction Collaborate with marketing team to translate research insights into channel specific strategies across SEO, GEO, PPC, CRM and paid social, ensuring positioning, messaging and content are optimised for acquisition, engagement and conversion Contribute to research synthesis, helping turn insight into clear recommendations and client ready reporting Leverage AI assisted tools where appropriate to accelerate research analysis and insight generation Ensure research findings inform decision making across design, build and optimisation phases Collaborate with creative, design and engineering teams to ensure strategic intent carries through delivery Help define KPIs and measurement frameworks for websites and digital platforms Use analytics and performance insights to identify opportunities for ongoing product and marketing optimisation Support experimentation, CRO initiatives and marketing led growth strategies Explore AI enabled opportunities for improving user experience, workflows or performance outcomes Qualities & Characteristics Strong strategic thinker with the ability to translate complexity into clear direction Excellent communicator, able to articulate ideas clearly to both clients (including senior executives and c suite) and internal teams Collaborative and comfortable working across multidisciplinary environments Curious and insight driven, with a desire to understand users, organisations and markets Knowledge of digital ecosystems, with websites at the heart and an understanding of how platforms connect across content, data, marketing and user journeys Comfortable working with emerging AI tools and workflows, or excited to learn Commercially aware, with an interest in growing long term partnerships Organised and pragmatic, able to balance strategic thinking with delivery realities Experience This role is ideal for an experienced Mid/Senior Account Manager or Digital Strategist looking to move into a more strategically focused position, with greater ownership over digital direction and long term platform growth 5+ years' experience in a digital agency working on design, build and marketing of websites and digital products Strong experience managing client relationships and acting as a trusted strategic partner Experience working effectively within interdisciplinary teams (e.g., alongside researchers, UX designers, visual designers, and engineers) to translate strategy into successful digital solutions Strong understanding of how research informs strategy, with experience supporting or contributing to stakeholder workshops, user research and insight synthesis Proven ability to work across multiple projects or accounts simultaneously Flexible hybrid working policy Competitive salary + company pension Yearly training budget and access to ongoing off site training/conferences Company MacBook Pro Team lunches 25 days holiday plus 1 extra for each anniversary with us