Marks Consulting Partners Limited
Broxbourne, Hertfordshire
Marks Consulting Partners are currently looking for a Housing Options Officer to work with one of our Local Authority clients in Hertfordshire. What the Job Will Be Doing Managing a caseload of homelessness and housing options cases, providing tailored advice and support to residents Assessing homelessness applications in line with the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017 Completing prevention, relief and main duty assessments, ensuring all statutory duties are met Producing Personalised Housing Plans (PHPs) and working proactively to prevent homelessness Negotiating with landlords, agents and support providers to secure positive housing outcomes Providing advice on a wide range of housing options, including private rented accommodation, social housing and supported housing Making legally robust homelessness decisions and issuing Section 184 decision letters Working closely with internal departments and external agencies to deliver effective housing solutions Managing complex cases involving vulnerable households, safeguarding concerns and domestic abuse Maintaining accurate case records and ensuring statutory deadlines and performance targets are achieved Responding to customer enquiries, complaints and Member enquiries in a professional and timely manner What You Will Need Experience working as a Housing Options Officer within a Local Authority Strong knowledge of the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017 Experience completing homelessness assessments, prevention and relief duties, and Personalised Housing Plans Ability to make legally sound homelessness decisions and produce high-quality decision letters Experience managing a high-volume caseload within a target-driven environment Excellent communication, negotiation and customer service skills Experience working with vulnerable households and complex homelessness cases Knowledge of housing management systems such as Locata, Jigsaw, NEC or similar Strong organisational skills with the ability to prioritise competing demands
Jul 26, 2026
Contractor
Marks Consulting Partners are currently looking for a Housing Options Officer to work with one of our Local Authority clients in Hertfordshire. What the Job Will Be Doing Managing a caseload of homelessness and housing options cases, providing tailored advice and support to residents Assessing homelessness applications in line with the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017 Completing prevention, relief and main duty assessments, ensuring all statutory duties are met Producing Personalised Housing Plans (PHPs) and working proactively to prevent homelessness Negotiating with landlords, agents and support providers to secure positive housing outcomes Providing advice on a wide range of housing options, including private rented accommodation, social housing and supported housing Making legally robust homelessness decisions and issuing Section 184 decision letters Working closely with internal departments and external agencies to deliver effective housing solutions Managing complex cases involving vulnerable households, safeguarding concerns and domestic abuse Maintaining accurate case records and ensuring statutory deadlines and performance targets are achieved Responding to customer enquiries, complaints and Member enquiries in a professional and timely manner What You Will Need Experience working as a Housing Options Officer within a Local Authority Strong knowledge of the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017 Experience completing homelessness assessments, prevention and relief duties, and Personalised Housing Plans Ability to make legally sound homelessness decisions and produce high-quality decision letters Experience managing a high-volume caseload within a target-driven environment Excellent communication, negotiation and customer service skills Experience working with vulnerable households and complex homelessness cases Knowledge of housing management systems such as Locata, Jigsaw, NEC or similar Strong organisational skills with the ability to prioritise competing demands
Job Title: Housing Officer known internally as a "Local Housing Manager" Location: Enfield - N9 0TG Salary Banding Range: £41,235 - £43,405 Full Time 37.5hr working week - Permanent Position Valid UK Driving Licence & access to transport is required for this role This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: • Essential car user • Experience of working in a social housing setting is essential • Experience of working within a supported housing environment is desirable • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills & analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc • Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Jul 26, 2026
Full time
Job Title: Housing Officer known internally as a "Local Housing Manager" Location: Enfield - N9 0TG Salary Banding Range: £41,235 - £43,405 Full Time 37.5hr working week - Permanent Position Valid UK Driving Licence & access to transport is required for this role This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: • Essential car user • Experience of working in a social housing setting is essential • Experience of working within a supported housing environment is desirable • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills & analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc • Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
QA Technician - Oldham Park Cakes is a c£180 million business which supplies cake and desserts to service the own brands of major retailers, there are two sites both based in the North West at Oldham and Bolton. Our products include, high end celebration cake products, slab cakes and mainstream desserts. We mostly supply Marks & Spencer's although we also supply other major retailers. Park Cakes is a profitable business with a clear commercial strategy and strong relationship with its customers through its energy, style and commitment to partner relationships and quality. Job Vacancy: An opportunity has arisen for x2 QA Technicians Example Accountabilities: Compiling, issuing, and training of process control records and quality standards. Attending trials and product launches. Auditing and monitoring of food safety, quality, and legality within the factory. Internal Auditing (systems, GMP, CCP audits) Investigation of customer complaints and attending/facilitating customer complaints meetings Problem-solving and supporting Operations / Technical in resolving issues Monitor the standards of hygiene, food safety, GMP, traceability, allergen management, legality and quality. Carrying out Traceability and Mass balance exercises Organise / attend QC panels on site and ensure corrective actions are followed up and communicated. Verification of key equipment Carrying out swabbing (Micro and allergen) as and when required Ensuring their area / factory is to the best GMP standards ready for unannounced audits / customer visits. Further details to be discussed at interview stage. Set up new products within factory systems, including auto-coding and metal detection/X-ray requirements, and problem-solving issues to ensure effective line start-up and compliance. Carry out organoleptic assessments on products requiring recoding/repacking and provide QA approval prior to repacking activities taking place. Develop, review and amend line standards and QC documentation to support new product launches and product changes. Review QPO30 maintenance documentation, completing pre-work and post-work assessments to verify food safety requirements have been met and authorising sign-off prior to equipment release. Ideal Knowledge, Skills & Experience: Experience in a similar role within a food manufacture environment OR educated to degree or equivalent in a food science related discipline. Some previous experience and/or knowledge of food safety standards (e.g., BRC), auditing and HACCP would be useful. Attention to detail. Good communication skills across all levels are essential. Excellent organisational skills in a fast-paced environment and ability to prioritize. Must be completely flexible with working hours - may be required to do Nights, Evening or Weekends. Working Hours: 6am till 5pm 4 on 4 off Or 7am till 3pm Monday to Thursday and Friday 7am till 2pm. Note however flexibility at short notice is required to support business needs either side of core hours. Package: Salary £30,863 for 4 on 4 off / Salary £29,838 for Monday to Friday + Benefits including 25 days holiday a year including bank holidays, Contributory pension scheme, Retailer Discount Scheme, Subsidised canteen To Apply: Please press the 'Apply' button. Shortlisted candidates will be contacted within 14 days. Thank you for your interest in the role. This role may be of interest to: Technical Assistant, Technical Compliance Officer, Regulatory Officer, Quality Assistant, QA Assistant, QA Administrator, Specifications Technologist, Retail Technologist, QA Technologist, QC Technician Food Coordinator Controller QA Auditor, QA Technologist, QA Coordinator, Manchester Lancashire
Jul 26, 2026
Full time
QA Technician - Oldham Park Cakes is a c£180 million business which supplies cake and desserts to service the own brands of major retailers, there are two sites both based in the North West at Oldham and Bolton. Our products include, high end celebration cake products, slab cakes and mainstream desserts. We mostly supply Marks & Spencer's although we also supply other major retailers. Park Cakes is a profitable business with a clear commercial strategy and strong relationship with its customers through its energy, style and commitment to partner relationships and quality. Job Vacancy: An opportunity has arisen for x2 QA Technicians Example Accountabilities: Compiling, issuing, and training of process control records and quality standards. Attending trials and product launches. Auditing and monitoring of food safety, quality, and legality within the factory. Internal Auditing (systems, GMP, CCP audits) Investigation of customer complaints and attending/facilitating customer complaints meetings Problem-solving and supporting Operations / Technical in resolving issues Monitor the standards of hygiene, food safety, GMP, traceability, allergen management, legality and quality. Carrying out Traceability and Mass balance exercises Organise / attend QC panels on site and ensure corrective actions are followed up and communicated. Verification of key equipment Carrying out swabbing (Micro and allergen) as and when required Ensuring their area / factory is to the best GMP standards ready for unannounced audits / customer visits. Further details to be discussed at interview stage. Set up new products within factory systems, including auto-coding and metal detection/X-ray requirements, and problem-solving issues to ensure effective line start-up and compliance. Carry out organoleptic assessments on products requiring recoding/repacking and provide QA approval prior to repacking activities taking place. Develop, review and amend line standards and QC documentation to support new product launches and product changes. Review QPO30 maintenance documentation, completing pre-work and post-work assessments to verify food safety requirements have been met and authorising sign-off prior to equipment release. Ideal Knowledge, Skills & Experience: Experience in a similar role within a food manufacture environment OR educated to degree or equivalent in a food science related discipline. Some previous experience and/or knowledge of food safety standards (e.g., BRC), auditing and HACCP would be useful. Attention to detail. Good communication skills across all levels are essential. Excellent organisational skills in a fast-paced environment and ability to prioritize. Must be completely flexible with working hours - may be required to do Nights, Evening or Weekends. Working Hours: 6am till 5pm 4 on 4 off Or 7am till 3pm Monday to Thursday and Friday 7am till 2pm. Note however flexibility at short notice is required to support business needs either side of core hours. Package: Salary £30,863 for 4 on 4 off / Salary £29,838 for Monday to Friday + Benefits including 25 days holiday a year including bank holidays, Contributory pension scheme, Retailer Discount Scheme, Subsidised canteen To Apply: Please press the 'Apply' button. Shortlisted candidates will be contacted within 14 days. Thank you for your interest in the role. This role may be of interest to: Technical Assistant, Technical Compliance Officer, Regulatory Officer, Quality Assistant, QA Assistant, QA Administrator, Specifications Technologist, Retail Technologist, QA Technologist, QC Technician Food Coordinator Controller QA Auditor, QA Technologist, QA Coordinator, Manchester Lancashire
Temporary Community Incident & Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors . This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations. You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency. The Role of Temporary Community Incident & Support Advisor As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately. No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure. Duties will include: Acting as the first point of contact for resident enquiries Handling telephone calls and email correspondence Recording accurate information on internal systems Assessing enquiries and escalating urgent issues where appropriate Providing reassurance and support to vulnerable or distressed customers Keeping residents updated throughout the incident process Working closely with internal teams to ensure a coordinated response Managing shared inboxes and responding within agreed service levels Logging complaints, compliments and customer feedback Maintaining confidentiality and handling sensitive information appropriately For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times Previous customer service or contact centre experience Excellent communication skills, both written and verbal Strong listening and problem-solving abilities A calm, empathetic and professional manner The ability to prioritise a busy workload Good IT skills including Microsoft Office Experience dealing with difficult or sensitive situations would be advantageous Confidence working both independently and as part of a team What's on Offer? Immediate start available Supportive and friendly team environment Meaningful role making a real difference within local communities Opportunity to gain valuable public sector experience If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you. Apply today with your CV, and one of our consultants will be in touch. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. Additional Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative
Jul 26, 2026
Seasonal
Temporary Community Incident & Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors . This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations. You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency. The Role of Temporary Community Incident & Support Advisor As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately. No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure. Duties will include: Acting as the first point of contact for resident enquiries Handling telephone calls and email correspondence Recording accurate information on internal systems Assessing enquiries and escalating urgent issues where appropriate Providing reassurance and support to vulnerable or distressed customers Keeping residents updated throughout the incident process Working closely with internal teams to ensure a coordinated response Managing shared inboxes and responding within agreed service levels Logging complaints, compliments and customer feedback Maintaining confidentiality and handling sensitive information appropriately For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times Previous customer service or contact centre experience Excellent communication skills, both written and verbal Strong listening and problem-solving abilities A calm, empathetic and professional manner The ability to prioritise a busy workload Good IT skills including Microsoft Office Experience dealing with difficult or sensitive situations would be advantageous Confidence working both independently and as part of a team What's on Offer? Immediate start available Supportive and friendly team environment Meaningful role making a real difference within local communities Opportunity to gain valuable public sector experience If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you. Apply today with your CV, and one of our consultants will be in touch. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. Additional Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative
QA Officer About the Role Smart4 Sciences is partnering with a leading pharmaceutical company to recruit a QA Officer - Validation & Compliance. This is an excellent opportunity for someone with experience in pharmaceutical Quality Assurance who enjoys working across validation, compliance, technology transfer, and new product introduction activities. Working within a GMP-regulated environment, you will play a key role in ensuring third-party manufacturers and laboratories remain compliant with regulatory requirements and registered dossiers while supporting the successful delivery of new product projects and ongoing quality initiatives. Key Responsibilities Support new product development, technology transfers, and new product introductions from a Quality Assurance perspective. Coordinate and participate in project meetings with internal stakeholders and external manufacturing and testing partners. Review and approve analytical method validation, verification, and transfer protocols and reports. Review manufacturing and packaging process validation protocols and reports. Review Master Batch Manufacturing and Packaging Records, finished product specifications, methods of analysis, shelf-life specifications, and stability protocols. Evaluate technical documentation provided by Contract Manufacturing Organisations (CMOs) and Contract Testing Laboratories (CTLs). Assess Quality Management System documentation including Change Controls, Deviations, Out of Specification (OOS) investigations, CAPAs, and associated quality records. Maintain and update the Validation Master Plan to ensure ongoing compliance. Support investigations, market complaints, SOP updates, and continuous improvement activities. Contribute to site KPIs, product quality objectives, and Health, Safety & Environmental (HSE) standards. Build strong working relationships with internal departments including Regulatory Affairs, Supply Chain, Logistics, and Sales, as well as external CMOs and CTLs. About You We're looking for someone who has: Experience within Pharmaceutical Quality Assurance in a GMP-regulated environment. Knowledge of validation principles, including analytical method validation and process validation. Experience reviewing validation documentation, batch records, technical reports, and quality documentation. Good understanding of Change Control, CAPA, Deviations, OOS investigations, and Quality Management Systems. Familiarity with technology transfer and new product introduction activities would be advantageous. Excellent attention to detail with strong document review skills. Strong communication and stakeholder management skills. The ability to manage multiple priorities while meeting project deadlines. A degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Life Sciences, or a related scientific discipline is desirable. What's on Offer Opportunity to work on exciting new product and technology transfer projects. Exposure to cross-functional teams and external manufacturing partners. Career development within a growing pharmaceutical quality function. Supportive and collaborative working environment. Competitive salary and benefits package. If you're passionate about pharmaceutical quality, validation, and compliance and want to play a key role in delivering high-quality products to market, we'd love to hear from you. Apply today!
Jul 26, 2026
Full time
QA Officer About the Role Smart4 Sciences is partnering with a leading pharmaceutical company to recruit a QA Officer - Validation & Compliance. This is an excellent opportunity for someone with experience in pharmaceutical Quality Assurance who enjoys working across validation, compliance, technology transfer, and new product introduction activities. Working within a GMP-regulated environment, you will play a key role in ensuring third-party manufacturers and laboratories remain compliant with regulatory requirements and registered dossiers while supporting the successful delivery of new product projects and ongoing quality initiatives. Key Responsibilities Support new product development, technology transfers, and new product introductions from a Quality Assurance perspective. Coordinate and participate in project meetings with internal stakeholders and external manufacturing and testing partners. Review and approve analytical method validation, verification, and transfer protocols and reports. Review manufacturing and packaging process validation protocols and reports. Review Master Batch Manufacturing and Packaging Records, finished product specifications, methods of analysis, shelf-life specifications, and stability protocols. Evaluate technical documentation provided by Contract Manufacturing Organisations (CMOs) and Contract Testing Laboratories (CTLs). Assess Quality Management System documentation including Change Controls, Deviations, Out of Specification (OOS) investigations, CAPAs, and associated quality records. Maintain and update the Validation Master Plan to ensure ongoing compliance. Support investigations, market complaints, SOP updates, and continuous improvement activities. Contribute to site KPIs, product quality objectives, and Health, Safety & Environmental (HSE) standards. Build strong working relationships with internal departments including Regulatory Affairs, Supply Chain, Logistics, and Sales, as well as external CMOs and CTLs. About You We're looking for someone who has: Experience within Pharmaceutical Quality Assurance in a GMP-regulated environment. Knowledge of validation principles, including analytical method validation and process validation. Experience reviewing validation documentation, batch records, technical reports, and quality documentation. Good understanding of Change Control, CAPA, Deviations, OOS investigations, and Quality Management Systems. Familiarity with technology transfer and new product introduction activities would be advantageous. Excellent attention to detail with strong document review skills. Strong communication and stakeholder management skills. The ability to manage multiple priorities while meeting project deadlines. A degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Life Sciences, or a related scientific discipline is desirable. What's on Offer Opportunity to work on exciting new product and technology transfer projects. Exposure to cross-functional teams and external manufacturing partners. Career development within a growing pharmaceutical quality function. Supportive and collaborative working environment. Competitive salary and benefits package. If you're passionate about pharmaceutical quality, validation, and compliance and want to play a key role in delivering high-quality products to market, we'd love to hear from you. Apply today!
Agricultural Liaison OfficerApplylocations: Bicestertime type: Full timeposted on: Posted Yesterdayjob requisition id: JR1873At Dalcour Maclaren, we're key players in the Utilities and Infrastructure industry, bringing the UK and Ireland closer to Net Zero every day. Our land, environmental and geospatial experts work together to unlock the consents needed by our clients to deliver key projects. Our services include land access and assembly, agricultural liaison, planning, environmental impact assessments and geospatial mapping. Join us, and play your part in helping us to achieve our vision; to be the professional services team of choice, leading the Utilities and Infrastructure industry to a sustainable future. As a Liaison Officer you will: Be the main interface between the client and landowners, occupiers and agents on a day-to-day basis and build key relationships with the affected parties Proactively engage with landowners to secure the consents required Keep the client up to date and advise them on practical matters affecting land Complete land referencing, including finding owners and occupiers of land Deal with landowner complaints regarding on-site activities Arrange site visits for serving notices, undertaking record of conditions and undertaking site meetings Assist the team and settle compensation claims Maintain accurate stakeholder records tracking progress and provide clear and concise records of condition Work in line with client-set timeframes and targets to ensure the timely delivery of the programme Work closely with project teams, often operating directly from the project / client site Build and Maintain own knowledge and skills through company run training The successful candidate will: Have a full UK driving licence Have good knowledge of agriculture and rural affairs Be an excellent communicator with the willingness to learn and develop Are self-motivated and organised Be a great team player and have a can-do attitude Benefits: Annual bonus scheme 25 days annual leave plus 1 day to celebrate your birthday Vitality Health Membership (including Private healthcare, subsidised gym membership and other discounts) Flexible working through our 'Flexible Advantage' supporting working families & your work/life balance Pension Scheme via The Peoples Pension Life insurance (4x Base Salary) Free on-site parking in non-city centre offices Cycle to work scheme 26 Weeks paid Maternity Leave 4 Weeks paid Paternity Leave BHN Extras - provides discounted gift cards for hundreds of popular retailers Electric Vehicle Salary Sacrifice Scheme (provided by Octopus Electric Vehicles) effective at 1 years' service Sabbatical Policy effective at 3 years' service Professional development - paid study leave Military service paid leave (7.5 days per year) Employee Assistance Programme (EAP) plus wider Mental Health & Wellbeing support 2 x Company-wide events every year, in addition to multiple office socials throughout the year Dalcour Maclaren is an equal opportunities employer.
Jul 26, 2026
Full time
Agricultural Liaison OfficerApplylocations: Bicestertime type: Full timeposted on: Posted Yesterdayjob requisition id: JR1873At Dalcour Maclaren, we're key players in the Utilities and Infrastructure industry, bringing the UK and Ireland closer to Net Zero every day. Our land, environmental and geospatial experts work together to unlock the consents needed by our clients to deliver key projects. Our services include land access and assembly, agricultural liaison, planning, environmental impact assessments and geospatial mapping. Join us, and play your part in helping us to achieve our vision; to be the professional services team of choice, leading the Utilities and Infrastructure industry to a sustainable future. As a Liaison Officer you will: Be the main interface between the client and landowners, occupiers and agents on a day-to-day basis and build key relationships with the affected parties Proactively engage with landowners to secure the consents required Keep the client up to date and advise them on practical matters affecting land Complete land referencing, including finding owners and occupiers of land Deal with landowner complaints regarding on-site activities Arrange site visits for serving notices, undertaking record of conditions and undertaking site meetings Assist the team and settle compensation claims Maintain accurate stakeholder records tracking progress and provide clear and concise records of condition Work in line with client-set timeframes and targets to ensure the timely delivery of the programme Work closely with project teams, often operating directly from the project / client site Build and Maintain own knowledge and skills through company run training The successful candidate will: Have a full UK driving licence Have good knowledge of agriculture and rural affairs Be an excellent communicator with the willingness to learn and develop Are self-motivated and organised Be a great team player and have a can-do attitude Benefits: Annual bonus scheme 25 days annual leave plus 1 day to celebrate your birthday Vitality Health Membership (including Private healthcare, subsidised gym membership and other discounts) Flexible working through our 'Flexible Advantage' supporting working families & your work/life balance Pension Scheme via The Peoples Pension Life insurance (4x Base Salary) Free on-site parking in non-city centre offices Cycle to work scheme 26 Weeks paid Maternity Leave 4 Weeks paid Paternity Leave BHN Extras - provides discounted gift cards for hundreds of popular retailers Electric Vehicle Salary Sacrifice Scheme (provided by Octopus Electric Vehicles) effective at 1 years' service Sabbatical Policy effective at 3 years' service Professional development - paid study leave Military service paid leave (7.5 days per year) Employee Assistance Programme (EAP) plus wider Mental Health & Wellbeing support 2 x Company-wide events every year, in addition to multiple office socials throughout the year Dalcour Maclaren is an equal opportunities employer.
Location: Barking, Greater London Contract Type: Temporary (3 months) Hourly Rate: £20.96 per hour PAYE - £27.33 Umbrella Working Pattern: Full Time Are you passionate about community engagement and market operations? Do you thrive in a vibrant environment where you can make a difference every day? If so, we have an exciting opportunity for you! Our client is seeking a dedicated Market Officer to join their dynamic team and help make their weekly market a success! About the RoleAs a Market Officer, you will play a crucial role in ensuring the smooth operation of the borough's Market and various special events. Your responsibilities will include: Daily Operations: Supporting Traders: Assisting with stall setup and breakdown, and building positive relationships with licence holders. Ensuring Compliance: Carrying out regular checks on stalls, what they are selling, on licences, and advising traders on their responsibilities. You'll also identify and report any breaches, supporting enforcement action Promoting Growth: Supporting income-generating activities and identifying new trading opportunities for businesses. Maintaining Standards: Reporting any defects, monitoring market cleanliness, and managing public highway obstructions. Community Engagement: Being visible and accessible to the public, dealing with inquiries and complaints, and fostering strong community relations. Making the Market work: Handling daily administrative tasks, processing payments and supporting debt recovery. This role involves a varied shift pattern, including mandatory weekend working (every Saturday) and occasional public holidays. Key RequirementsTo thrive in this role, you should possess the following: Experience: Background in retail or public service, with a focus on customer engagement and support. Communication Skills: Ability to clearly explain rules and regulations, resolve conflicts calmly, and foster positive relationships. Technical Proficiency: Proficient in using computer applications for business purposes, including basic spreadsheets. Physical Capability: Able to lift and carry bulky items and work outdoors in varying weather conditions. What We OfferA supportive and friendly work environment where your contributions are valued.Opportunities for personal and professional development through training and growth.A chance to engage with the community and make a positive impact in Barking. Why Join Us?Join our client's mission to enhance community engagement and market experiences in Barking. Your enthusiasm and dedication will play a vital role in bringing the market to life, fostering connections, and ensuring a vibrant atmosphere for all. Ready to Make a Difference?If you're excited about this opportunity and meet the essential criteria, we'd love to hear from you! Apply now and take the next step in your career as a Market Officer. Don't miss out on this fantastic opportunity to be part of a lively team making a difference in the community! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Jul 26, 2026
Seasonal
Location: Barking, Greater London Contract Type: Temporary (3 months) Hourly Rate: £20.96 per hour PAYE - £27.33 Umbrella Working Pattern: Full Time Are you passionate about community engagement and market operations? Do you thrive in a vibrant environment where you can make a difference every day? If so, we have an exciting opportunity for you! Our client is seeking a dedicated Market Officer to join their dynamic team and help make their weekly market a success! About the RoleAs a Market Officer, you will play a crucial role in ensuring the smooth operation of the borough's Market and various special events. Your responsibilities will include: Daily Operations: Supporting Traders: Assisting with stall setup and breakdown, and building positive relationships with licence holders. Ensuring Compliance: Carrying out regular checks on stalls, what they are selling, on licences, and advising traders on their responsibilities. You'll also identify and report any breaches, supporting enforcement action Promoting Growth: Supporting income-generating activities and identifying new trading opportunities for businesses. Maintaining Standards: Reporting any defects, monitoring market cleanliness, and managing public highway obstructions. Community Engagement: Being visible and accessible to the public, dealing with inquiries and complaints, and fostering strong community relations. Making the Market work: Handling daily administrative tasks, processing payments and supporting debt recovery. This role involves a varied shift pattern, including mandatory weekend working (every Saturday) and occasional public holidays. Key RequirementsTo thrive in this role, you should possess the following: Experience: Background in retail or public service, with a focus on customer engagement and support. Communication Skills: Ability to clearly explain rules and regulations, resolve conflicts calmly, and foster positive relationships. Technical Proficiency: Proficient in using computer applications for business purposes, including basic spreadsheets. Physical Capability: Able to lift and carry bulky items and work outdoors in varying weather conditions. What We OfferA supportive and friendly work environment where your contributions are valued.Opportunities for personal and professional development through training and growth.A chance to engage with the community and make a positive impact in Barking. Why Join Us?Join our client's mission to enhance community engagement and market experiences in Barking. Your enthusiasm and dedication will play a vital role in bringing the market to life, fostering connections, and ensuring a vibrant atmosphere for all. Ready to Make a Difference?If you're excited about this opportunity and meet the essential criteria, we'd love to hear from you! Apply now and take the next step in your career as a Market Officer. Don't miss out on this fantastic opportunity to be part of a lively team making a difference in the community! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
We are currently seeking an experienced Insurance Officer (Claims) to join our client's Insurance team. This is an excellent opportunity to support claims management activities, work with a variety of stakeholders, and contribute to the effective delivery of insurance services within a busy environment. Key Details: Contract: Temporary Contract Duration: Initially 3 months Location: Norwich (NR7) Working Pattern: Hybrid (1 day per week in the office, every Thursday ) Rate: £14.44 per hour Start Date: ASAP Role Responsibilities: Manage insurance claims through the full claims lifecycle Investigate claims and review information to identify discrepancies and potential risks Liaise with brokers, insurers, claim handlers, surveyors and loss adjusters Support the resolution of insurance-related complaints and queries Maintain accurate claims records, reporting and documentation Ensure compliance with insurance policies, procedures and legal requirements Assist in the delivery of insurance awareness and training initiatives Identify opportunities for process improvements and enhanced service delivery Required Experience: Experience working in a high-volume administrative, transactional or insurance-related environment Strong attention to detail and investigative skills Excellent communication skills, both written and verbal Strong organisational and time management abilities Good Microsoft Office skills, including Excel, Word and Outlook Customer-focused with the ability to build effective working relationships Desirable: Buildings or liability insurance experience Previous claims handling experience ACII qualification or working towards an insurance qualification Experience within the social housing sector If this role is of interest, please apply with an up-to-date copy of your CV.
Jul 26, 2026
Seasonal
We are currently seeking an experienced Insurance Officer (Claims) to join our client's Insurance team. This is an excellent opportunity to support claims management activities, work with a variety of stakeholders, and contribute to the effective delivery of insurance services within a busy environment. Key Details: Contract: Temporary Contract Duration: Initially 3 months Location: Norwich (NR7) Working Pattern: Hybrid (1 day per week in the office, every Thursday ) Rate: £14.44 per hour Start Date: ASAP Role Responsibilities: Manage insurance claims through the full claims lifecycle Investigate claims and review information to identify discrepancies and potential risks Liaise with brokers, insurers, claim handlers, surveyors and loss adjusters Support the resolution of insurance-related complaints and queries Maintain accurate claims records, reporting and documentation Ensure compliance with insurance policies, procedures and legal requirements Assist in the delivery of insurance awareness and training initiatives Identify opportunities for process improvements and enhanced service delivery Required Experience: Experience working in a high-volume administrative, transactional or insurance-related environment Strong attention to detail and investigative skills Excellent communication skills, both written and verbal Strong organisational and time management abilities Good Microsoft Office skills, including Excel, Word and Outlook Customer-focused with the ability to build effective working relationships Desirable: Buildings or liability insurance experience Previous claims handling experience ACII qualification or working towards an insurance qualification Experience within the social housing sector If this role is of interest, please apply with an up-to-date copy of your CV.
A fantastic opportunity has emerged for a Section 20 Consultation Officer to join the Home Ownership team at one of Adecco's most improved public sector housing clients in a temporary assignment, initially for three months. This is a full time role for 35 hours each week (Monday to Friday), working hybridly from our client's North London office. As a Section 20 Consultation Officer, you will play a key role in ensuring statutory compliance and effective delivery of major works consultation and billing processes. You will be responsible for preparing and issuing Section 20 consultation notices and major works invoices, ensuring all documentation is accurate and served in line with legislative requirements, company policies and strict statutory timescales. You will: Manage the end-to-end Section 20 consultation process, ensuring consistency, accuracy and compliance with relevant legislation and procedures Provide advice and guidance to colleagues and residents on major works consultation, billing and leaseholder obligations Liaise with leaseholders, resident groups and stakeholders to support understanding and maximise income recovery for major works Prepare documentation and present evidence for First Tier Tribunal or Court proceedings where required Maintain accurate manual and electronic records, ensuring data is up to date and compliant with company standards Monitor performance against targets and contribute to service improvements and process development Investigate enquiries, complaints and Member/MP correspondence, providing clear and timely responses You will take responsibility for managing your workload independently, making informed decisions on complex cases and ensuring all statutory and corporate deadlines are met. About You We are looking for a detail-oriented and customer-focused individual who can work effectively in a fast-paced and high-pressure environment. You will: Have experience working in a customer-facing role, providing advice and information to residents or stakeholders Demonstrate strong organisational and administrative skills, with excellent attention to detail Be able to manage competing priorities and deliver work to strict deadlines Have the ability to review and interpret information and apply policy in a practical and consistent way Be a confident communicator, able to explain complex information clearly and handle challenging conversations professionally Show initiative and take ownership of your caseload, working both independently and collaboratively A working knowledge of leasehold legislation, service charges and major works consultation processes is desirable but not essential You must have: Good standard of literacy and numeracy with strong attention to detail Experience of office administration systems, case management and record keeping Ability to work effectively in a busy, customer-focused environment with changing priorities Experience of responding to enquiries from the public and providing clear, accurate advice Additional Information The role reports to the Home Ownership Manager and has no direct line management responsibility The role may require attendance at evening meetings, tribunal hearings or other company locations You will be expected to support continuous improvement and contribute to service development within the team Only applicants who feel they meet the above criteria and who can interview in late July/early August 2026 need apply.
Jul 26, 2026
Seasonal
A fantastic opportunity has emerged for a Section 20 Consultation Officer to join the Home Ownership team at one of Adecco's most improved public sector housing clients in a temporary assignment, initially for three months. This is a full time role for 35 hours each week (Monday to Friday), working hybridly from our client's North London office. As a Section 20 Consultation Officer, you will play a key role in ensuring statutory compliance and effective delivery of major works consultation and billing processes. You will be responsible for preparing and issuing Section 20 consultation notices and major works invoices, ensuring all documentation is accurate and served in line with legislative requirements, company policies and strict statutory timescales. You will: Manage the end-to-end Section 20 consultation process, ensuring consistency, accuracy and compliance with relevant legislation and procedures Provide advice and guidance to colleagues and residents on major works consultation, billing and leaseholder obligations Liaise with leaseholders, resident groups and stakeholders to support understanding and maximise income recovery for major works Prepare documentation and present evidence for First Tier Tribunal or Court proceedings where required Maintain accurate manual and electronic records, ensuring data is up to date and compliant with company standards Monitor performance against targets and contribute to service improvements and process development Investigate enquiries, complaints and Member/MP correspondence, providing clear and timely responses You will take responsibility for managing your workload independently, making informed decisions on complex cases and ensuring all statutory and corporate deadlines are met. About You We are looking for a detail-oriented and customer-focused individual who can work effectively in a fast-paced and high-pressure environment. You will: Have experience working in a customer-facing role, providing advice and information to residents or stakeholders Demonstrate strong organisational and administrative skills, with excellent attention to detail Be able to manage competing priorities and deliver work to strict deadlines Have the ability to review and interpret information and apply policy in a practical and consistent way Be a confident communicator, able to explain complex information clearly and handle challenging conversations professionally Show initiative and take ownership of your caseload, working both independently and collaboratively A working knowledge of leasehold legislation, service charges and major works consultation processes is desirable but not essential You must have: Good standard of literacy and numeracy with strong attention to detail Experience of office administration systems, case management and record keeping Ability to work effectively in a busy, customer-focused environment with changing priorities Experience of responding to enquiries from the public and providing clear, accurate advice Additional Information The role reports to the Home Ownership Manager and has no direct line management responsibility The role may require attendance at evening meetings, tribunal hearings or other company locations You will be expected to support continuous improvement and contribute to service development within the team Only applicants who feel they meet the above criteria and who can interview in late July/early August 2026 need apply.
Complex Works Team Leader - Oxfordshire - Client Side - Basic Salary up to £52,465k - 37 hrs pw - 37 days holiday (29 + 8 bank holidays) - Secure and flexible pension scheme - Extensive family-friendly packages and childcare assistance - Retail discounts - Heavily discounted gym membership - Permanent Position - Job Security with potential for Career Progression - CPD, Training and Professional Memberships can be offered for personal development. Rare opportunity for a Complex Works Team Leader to join an organisation who genuinely care about it's people in Oxfordshire. Duties for the position of Complex Works Team Leader in Oxfordshire include: Assess the requirements and coordinate a rapid response to damp and mould reports and repairs raised by the client. Schedule, deliver and manage damp and mould repairs in collaboration with the client teams. Manage works and onsite activities ensuring compliance to all Health and Safety requirements including CDM 2015. Ensure adherence to health and safety obligations. Coordinate property condition surveys and raise repairs following reports from residents and the wider client teams. Collaborate with client surveyors and the maintenance team to implement preventive measures and post works inspections in line with legislation Lead, motivate and monitor staff to ensure that there is an emphasis on the delivery of a customer driven quality service. Contribute positively to efficient complaint handling. Work with customer service teams to resolve complaints within Housing Ombudsman guidelines. Work with clients and customer service teams to resolve disrepair cases within Housing Ombudsman guidelines. Be accountable for the timely and safe completion of work allocated to team members in line with policies and performance standards. Work closely with wider teams including, but not limited to, sub-contractors, repair team, complaints team, legal team, and surveying teams to ensure adequate resource is in place to complete works as prescribed by legislation. Have good up to date knowledge of Housing Ombudsman guidelines, legislation, HHSRS, and complaint handling, with a particular focus on damp and mould. Using housing and repairs management systems to coordinate and track repair activities, complaints, and surveys. Establish regular reporting mechanisms to monitor compliance and performance, providing feedback to stakeholders. Develop and keep a toolbox talk updated with best practice regarding damp and mould awareness and management. Resolve issues and problems when they arise before they escalate. Take personal responsibility for a dedicated damp and mould WIP. Provide technical and specialist support and guidance for damp and mould. Demonstrate and adhere to the clients values which are Commitment, aspiration, respect, engagement, and safety. Participating in the Duty Officer out of hour's emergency standby rota and attending to out of hours emergency situations when called out in accordance with Terms of Contract. To apply for the role of Complex Works Team Leader in Oxfordshire you should have some of the following skills and experience: ONC in Building Construction or equivalent. At least 5 years' experience of working in building maintenance or construction environment. Experience working in social housing. In-depth knowledge of housing repairs and related legislation, including HHSRS, disrepair, and mutual exchanges. Results focused and committed to high personal standards and a desire to achieve and develop both self and others. Good interpersonal and organisational skills and ability to think analytically and logically when working with numbers. Enthusiastic with positive attitude to work; unafraid to challenge the status quo but risk aware; willing to add extra value to the service provided. Ability to work and keep calm under pressure. Proven experience in property inspection, health and safety, or related roles. Excellent communication and documentation skills. Ideally SMSTS trained or minimum SSSTS with an awareness in Asbestos Management Ability to work independently and as part of a team. Strong organisational and time-management skills. Valid driver's license and willingness to travel to various property locations. Benefits for the position of Complex Works Team Leader in Oxfordshire include: Promoting a Work / Life Balance 37-hour week 37 days holiday (29 days + 8 bank holidays) Extensive family-friendly packages and childcare assistance A secure and flexible pension scheme to help ensure you have a decent pension to look forward to in retirement Personal and professional counselling (available 24 hours a day) Retail discounts Heavily discounted gym memberships Travel loans and travel discount schemes Personal accident insurance Cycle to work scheme This is a unique opportunity for a Complex Works Team Leader in Oxfordshire to join an organisation that genuinely cares for its people and offers some of the best benefits in the industry. So, if it is of interest, don't delay and apply today! Graham Rose is an employment business acting on behalf of our client
Jul 25, 2026
Full time
Complex Works Team Leader - Oxfordshire - Client Side - Basic Salary up to £52,465k - 37 hrs pw - 37 days holiday (29 + 8 bank holidays) - Secure and flexible pension scheme - Extensive family-friendly packages and childcare assistance - Retail discounts - Heavily discounted gym membership - Permanent Position - Job Security with potential for Career Progression - CPD, Training and Professional Memberships can be offered for personal development. Rare opportunity for a Complex Works Team Leader to join an organisation who genuinely care about it's people in Oxfordshire. Duties for the position of Complex Works Team Leader in Oxfordshire include: Assess the requirements and coordinate a rapid response to damp and mould reports and repairs raised by the client. Schedule, deliver and manage damp and mould repairs in collaboration with the client teams. Manage works and onsite activities ensuring compliance to all Health and Safety requirements including CDM 2015. Ensure adherence to health and safety obligations. Coordinate property condition surveys and raise repairs following reports from residents and the wider client teams. Collaborate with client surveyors and the maintenance team to implement preventive measures and post works inspections in line with legislation Lead, motivate and monitor staff to ensure that there is an emphasis on the delivery of a customer driven quality service. Contribute positively to efficient complaint handling. Work with customer service teams to resolve complaints within Housing Ombudsman guidelines. Work with clients and customer service teams to resolve disrepair cases within Housing Ombudsman guidelines. Be accountable for the timely and safe completion of work allocated to team members in line with policies and performance standards. Work closely with wider teams including, but not limited to, sub-contractors, repair team, complaints team, legal team, and surveying teams to ensure adequate resource is in place to complete works as prescribed by legislation. Have good up to date knowledge of Housing Ombudsman guidelines, legislation, HHSRS, and complaint handling, with a particular focus on damp and mould. Using housing and repairs management systems to coordinate and track repair activities, complaints, and surveys. Establish regular reporting mechanisms to monitor compliance and performance, providing feedback to stakeholders. Develop and keep a toolbox talk updated with best practice regarding damp and mould awareness and management. Resolve issues and problems when they arise before they escalate. Take personal responsibility for a dedicated damp and mould WIP. Provide technical and specialist support and guidance for damp and mould. Demonstrate and adhere to the clients values which are Commitment, aspiration, respect, engagement, and safety. Participating in the Duty Officer out of hour's emergency standby rota and attending to out of hours emergency situations when called out in accordance with Terms of Contract. To apply for the role of Complex Works Team Leader in Oxfordshire you should have some of the following skills and experience: ONC in Building Construction or equivalent. At least 5 years' experience of working in building maintenance or construction environment. Experience working in social housing. In-depth knowledge of housing repairs and related legislation, including HHSRS, disrepair, and mutual exchanges. Results focused and committed to high personal standards and a desire to achieve and develop both self and others. Good interpersonal and organisational skills and ability to think analytically and logically when working with numbers. Enthusiastic with positive attitude to work; unafraid to challenge the status quo but risk aware; willing to add extra value to the service provided. Ability to work and keep calm under pressure. Proven experience in property inspection, health and safety, or related roles. Excellent communication and documentation skills. Ideally SMSTS trained or minimum SSSTS with an awareness in Asbestos Management Ability to work independently and as part of a team. Strong organisational and time-management skills. Valid driver's license and willingness to travel to various property locations. Benefits for the position of Complex Works Team Leader in Oxfordshire include: Promoting a Work / Life Balance 37-hour week 37 days holiday (29 days + 8 bank holidays) Extensive family-friendly packages and childcare assistance A secure and flexible pension scheme to help ensure you have a decent pension to look forward to in retirement Personal and professional counselling (available 24 hours a day) Retail discounts Heavily discounted gym memberships Travel loans and travel discount schemes Personal accident insurance Cycle to work scheme This is a unique opportunity for a Complex Works Team Leader in Oxfordshire to join an organisation that genuinely cares for its people and offers some of the best benefits in the industry. So, if it is of interest, don't delay and apply today! Graham Rose is an employment business acting on behalf of our client
Complaints Officer (Operations) Location: Braintree, Essex Rate: £17.62 PAYE / £22.59 Umbrella per hour Contract: Temporary 6 Months Hours: Full-Time, 37 Hours per Week Working Pattern: Office-based, 5 days per week The Opportunity We are looking to recruit a Complaints Officer (Operations) to support the management of complaints within its new waste and recycling collection service. This is an excellent opportunity for an experienced complaints professional who is passionate about delivering excellent customer service, resolving issues effectively, and contributing to continuous service improvement. As the Complaints Officer, you will: Investigate and respond to Stage 1 Operations complaints, ensuring responses are accurate, comprehensive, and issued within agreed timescales. Work closely with the Waste Team, Waste Minimisation and Sustainability Team, and operational managers to gather relevant information and resolve complaints efficiently. Ensure complaint responses are aligned with council policies, procedures, and best practice. Promote a positive complaints handling culture across Operations by providing guidance and refresher training where required. Maintain accurate records of complaints and supporting documentation on the complaints database. Provide administrative support to the Operations team as required. Coordinate appropriate support for vulnerable customers and those with additional needs. Monitor customer satisfaction, identify trends, and make recommendations for service improvements. Develop a thorough understanding of the systems used within Operations for waste and recycling collections and document management. To be successful in this role, you will have: Strong investigative, analytical, and problem-solving skills. The ability to assess whether policies and procedures have been followed correctly. Excellent written and verbal communication skills. Good working knowledge of Microsoft Office, including Word, Excel, and Outlook. Please note that due to the nature of this role, the successful candidate will be required to work on-site in Braintree five days per week. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Jul 25, 2026
Contractor
Complaints Officer (Operations) Location: Braintree, Essex Rate: £17.62 PAYE / £22.59 Umbrella per hour Contract: Temporary 6 Months Hours: Full-Time, 37 Hours per Week Working Pattern: Office-based, 5 days per week The Opportunity We are looking to recruit a Complaints Officer (Operations) to support the management of complaints within its new waste and recycling collection service. This is an excellent opportunity for an experienced complaints professional who is passionate about delivering excellent customer service, resolving issues effectively, and contributing to continuous service improvement. As the Complaints Officer, you will: Investigate and respond to Stage 1 Operations complaints, ensuring responses are accurate, comprehensive, and issued within agreed timescales. Work closely with the Waste Team, Waste Minimisation and Sustainability Team, and operational managers to gather relevant information and resolve complaints efficiently. Ensure complaint responses are aligned with council policies, procedures, and best practice. Promote a positive complaints handling culture across Operations by providing guidance and refresher training where required. Maintain accurate records of complaints and supporting documentation on the complaints database. Provide administrative support to the Operations team as required. Coordinate appropriate support for vulnerable customers and those with additional needs. Monitor customer satisfaction, identify trends, and make recommendations for service improvements. Develop a thorough understanding of the systems used within Operations for waste and recycling collections and document management. To be successful in this role, you will have: Strong investigative, analytical, and problem-solving skills. The ability to assess whether policies and procedures have been followed correctly. Excellent written and verbal communication skills. Good working knowledge of Microsoft Office, including Word, Excel, and Outlook. Please note that due to the nature of this role, the successful candidate will be required to work on-site in Braintree five days per week. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Customer Liaison Officer £13 - £14 ph Totnes The role involves being based at an extra care service in Totnes, You will join a dedicated team, working with the Extra Care Scheme Manager to deliver a high-quality housing management service that exceeds customer expectations. Duties of the role: Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where required Communicate effectively with residents and signpost local services Respond promptly to and resolve complaints in line with agreed standards Liaise with contractors to minimise disruption and keep residents informed Work with internal and external teams to address concerns and support safeguarding requirements Carry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation Requirements: Experience delivering excellent customer service and acting on feedback Strong communication and collaboration skills Effective problem-solving and decision-making ability Good IT knowledge and administrative skills If you are interested in this Customer Liaison Officer role, apply online now or contact Chelsie at Build Recruitment on (phone number removed) (url removed)
Jul 25, 2026
Seasonal
Customer Liaison Officer £13 - £14 ph Totnes The role involves being based at an extra care service in Totnes, You will join a dedicated team, working with the Extra Care Scheme Manager to deliver a high-quality housing management service that exceeds customer expectations. Duties of the role: Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where required Communicate effectively with residents and signpost local services Respond promptly to and resolve complaints in line with agreed standards Liaise with contractors to minimise disruption and keep residents informed Work with internal and external teams to address concerns and support safeguarding requirements Carry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation Requirements: Experience delivering excellent customer service and acting on feedback Strong communication and collaboration skills Effective problem-solving and decision-making ability Good IT knowledge and administrative skills If you are interested in this Customer Liaison Officer role, apply online now or contact Chelsie at Build Recruitment on (phone number removed) (url removed)
JOB DESCRIPTION Are you passionate about resolving issues with empathy and professionalism? The Guinness Partnership is looking for 2 Complaints & Resolution Officers to join our team in Oldham on full-time, 12-month fixed term contracts. We operate a hybrid working style where you spend 3 days per week working in our Oldham office and 2 days working from home. About the role The role involves working closely with colleagues, senior leaders, and external stakeholders, including the Housing Ombudsman Service, to deliver fair and timely outcomes. Strong case management, excellent communication skills, and a commitment to safeguarding are essential as you help us to provide reliable services and improve resident satisfaction. What we are looking for: We believe that the way we work is as important as the results we achieve. You will bring your complaints and resolution experience and apply your problem-solving skills to make a meaningful contribution to our organisational goals. You will be able to demonstrate these essential skills: Experience of handling complaints. Proven experience of working in a customer focused environment with a track record of delivering excellent customer service. Proven experience of problem solving and effective decision making in complex situations. Experience of using new and emerging technologies in an omni-channel Customer Service Environment. Ability to work both as an individual and as part of a team. Ability to deal sensitively, empathetically and tactfully with difficult and challenging situations. Ability to analyse and interpret data and information to inform decision making. Demonstrable excellent oral and written communication. Good knowledge of Microsoft Office. Excellent attention to detail. Desirable skills: Experience dealing with the Housing Ombudsman Service. Relevant customer service standard qualification. Essential Qualifications: Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher. If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. TGPCVL
Jul 25, 2026
Full time
JOB DESCRIPTION Are you passionate about resolving issues with empathy and professionalism? The Guinness Partnership is looking for 2 Complaints & Resolution Officers to join our team in Oldham on full-time, 12-month fixed term contracts. We operate a hybrid working style where you spend 3 days per week working in our Oldham office and 2 days working from home. About the role The role involves working closely with colleagues, senior leaders, and external stakeholders, including the Housing Ombudsman Service, to deliver fair and timely outcomes. Strong case management, excellent communication skills, and a commitment to safeguarding are essential as you help us to provide reliable services and improve resident satisfaction. What we are looking for: We believe that the way we work is as important as the results we achieve. You will bring your complaints and resolution experience and apply your problem-solving skills to make a meaningful contribution to our organisational goals. You will be able to demonstrate these essential skills: Experience of handling complaints. Proven experience of working in a customer focused environment with a track record of delivering excellent customer service. Proven experience of problem solving and effective decision making in complex situations. Experience of using new and emerging technologies in an omni-channel Customer Service Environment. Ability to work both as an individual and as part of a team. Ability to deal sensitively, empathetically and tactfully with difficult and challenging situations. Ability to analyse and interpret data and information to inform decision making. Demonstrable excellent oral and written communication. Good knowledge of Microsoft Office. Excellent attention to detail. Desirable skills: Experience dealing with the Housing Ombudsman Service. Relevant customer service standard qualification. Essential Qualifications: Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher. If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. TGPCVL
Deputy Compliance Officer As a forward-thinking and dynamic practice, we pride ourselves on delivering strategic legal solutions with a commercial mindset. Due to continued growth and an expanding regulatory environment, we are now seeking a Deputy Compliance Officer for Legal Practice (COLP) and Head of Legal Practice (HOLP) to help oversee the firm's compliance with SRA and CLC regulations and play a key role in risk management. Ideally, the Deputy COLP and HOLP would run a small caseload of matters alongside their regulatory roles. The Role As a deputy COLP and HOLP, you will be assisting the COLP and HOLP ensuring that the firm complies with its professional and regulatory obligations under the SRA and CLC Standards and Regulations. Working closely with the senior management team and Partners, you will lead on all aspects of compliance, risk management, and regulatory reporting. Key responsibilities Assist to monitor and ensure ongoing compliance with the SRA and CLC Standards and Regulations Act as the secondary point of contact for the SRA and CLC on all regulatory compliance matters Assist to manage and update internal compliance policies and procedures Help oversee and report on risk management frameworks and file audits Assist to manage internal and external audits, including SRA and CLC visits Help to ensure timely reporting of material breaches and complaints Assisting in delivering compliance training to legal and support staff To help support the MLRO and COFA where applicable Stay informed of changes to legal and regulatory requirements affecting the firm Requirements Qualified Solicitor (England & Wales) with valid practising certificate Must meet the eligibility criteria for COLP as set out by the SRA and HOLP as set out by the CLC Minimum 2 years' post-qualification experience, ideally in a regulated law firm Strong working knowledge of the SRA and CLC Standards and Regulations Prior experience in a COLP/HOLP or senior compliance role is highly desirable Excellent communication and leadership skills Proactive, pragmatic, and detail-oriented approach Benefits Pension Parking Monday to Friday 9am - 5pm 20 days annual leave, plus Bank Holidays and Christmas closure Discretionary bonus Friendly working atmosphere Apply Now If you feel this is the right opportunity for you, Contact Julie Sheridan at JS Legal Recruitment Ltd, quoting reference JSL2403 OR email now your cv or call for a confidential discussion. For more information on other vacancies JS Legal recruitment Ltd are handling please visit our website . All successful applications will be responded to within 7 working days. If you have not been contacted within this timescale your application has been unsuccessful on this occasion .
Jul 25, 2026
Full time
Deputy Compliance Officer As a forward-thinking and dynamic practice, we pride ourselves on delivering strategic legal solutions with a commercial mindset. Due to continued growth and an expanding regulatory environment, we are now seeking a Deputy Compliance Officer for Legal Practice (COLP) and Head of Legal Practice (HOLP) to help oversee the firm's compliance with SRA and CLC regulations and play a key role in risk management. Ideally, the Deputy COLP and HOLP would run a small caseload of matters alongside their regulatory roles. The Role As a deputy COLP and HOLP, you will be assisting the COLP and HOLP ensuring that the firm complies with its professional and regulatory obligations under the SRA and CLC Standards and Regulations. Working closely with the senior management team and Partners, you will lead on all aspects of compliance, risk management, and regulatory reporting. Key responsibilities Assist to monitor and ensure ongoing compliance with the SRA and CLC Standards and Regulations Act as the secondary point of contact for the SRA and CLC on all regulatory compliance matters Assist to manage and update internal compliance policies and procedures Help oversee and report on risk management frameworks and file audits Assist to manage internal and external audits, including SRA and CLC visits Help to ensure timely reporting of material breaches and complaints Assisting in delivering compliance training to legal and support staff To help support the MLRO and COFA where applicable Stay informed of changes to legal and regulatory requirements affecting the firm Requirements Qualified Solicitor (England & Wales) with valid practising certificate Must meet the eligibility criteria for COLP as set out by the SRA and HOLP as set out by the CLC Minimum 2 years' post-qualification experience, ideally in a regulated law firm Strong working knowledge of the SRA and CLC Standards and Regulations Prior experience in a COLP/HOLP or senior compliance role is highly desirable Excellent communication and leadership skills Proactive, pragmatic, and detail-oriented approach Benefits Pension Parking Monday to Friday 9am - 5pm 20 days annual leave, plus Bank Holidays and Christmas closure Discretionary bonus Friendly working atmosphere Apply Now If you feel this is the right opportunity for you, Contact Julie Sheridan at JS Legal Recruitment Ltd, quoting reference JSL2403 OR email now your cv or call for a confidential discussion. For more information on other vacancies JS Legal recruitment Ltd are handling please visit our website . All successful applications will be responded to within 7 working days. If you have not been contacted within this timescale your application has been unsuccessful on this occasion .
Metropolitan Thames Valley
Beeston, Nottinghamshire
Do you have experience managing a working at height team and are looking to take the next step in your career? Metworks have an exciting opportunity to join our team looking after our working at height and project team. The team includes roofers, builder multis and groundworkers and therefore experience of managing a team is essential, alongside strong proven working at height technical experience. To be considered for the role you should have experience in site management and safety planning, including but not limited to working with a Health and Safety team to implement and monitoring RAMS. The ideal candidate should have experience with working at height equipment such as harnesses, scaffolding and ladders. The role is based at our Beeston office near Nottingham but will be a mixture of out on site and in the office so it is perfect for someone looking for a mixture of in and out of office working. Sounds interesting? Apply now Position Overview: We are seeking a technically minded individual to join our team as a working at height supervisor. In this role, you will step into a leadership position where you can utilise your expertise to oversee and guide a team of dedicated tradespeople. This is a fantastic opportunity to enhance your leadership skills. Because our customers are at the centre of everything we do, you should be people-centric and be able to demonstrate the ability to lead your team to deliver right first-time repairs with excellent customer service, liaising with our dedicated planning and customer service staff as well as maintaining relationships with surveying staff and repairs officers to help us all remain compliant. What you'll need to succeed: A trade/construction qualification and a good knowledge of repairs and maintenance in a social housing environment, to deliver a quality repairs service in a partnership working environment. A passion for delivering right first-time repairs. A flexible approach to work patterns & workloads Patience: The ability to remain composed and patient during challenging situations Experience in using multiple business IT applications databases such as Microsoft office. Commercial awareness to deliver value for money business solutions. A team working approach in a diverse and complex environment Key Responsibilities: Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity. Collaborate with supervisors, planners and managers to plan and deliver effective repairs. Experience and ability to manage Health and Safety in a social housing repairs environment. High level of technical knowledge and diagnosis skills in a housing maintenance environment Able to manage problems and identify solutions Ensure repairs are completed on time and within key performance indicators. Handle administrative tasks related to the team Able to stay calm under pressure Able to plan work for multiple trade operative's minimising down time Experience in complaints and collating information from all stake holders Take part in an on-call rota (current rotation of 1 in 7, subject to change) Qualifications: Proven experience as a qualified/skilled tradesperson ideally in roofing/working at height SMSTS, Desirable not essential An understanding of CDM regulations PASMA TETRA IPAF IOSH Managing Safely CISRS Manual Driving Licence What you need to do now We encourage you to apply for this exciting opportunity, take a look at the attached Job Description for more details and if it's the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, and give a short statement (max 250 words) that demonstrate why you believe you are the right candidate for the role. To meet our commitment to providing safe, high-quality services to our customers, this role requires a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Jul 25, 2026
Full time
Do you have experience managing a working at height team and are looking to take the next step in your career? Metworks have an exciting opportunity to join our team looking after our working at height and project team. The team includes roofers, builder multis and groundworkers and therefore experience of managing a team is essential, alongside strong proven working at height technical experience. To be considered for the role you should have experience in site management and safety planning, including but not limited to working with a Health and Safety team to implement and monitoring RAMS. The ideal candidate should have experience with working at height equipment such as harnesses, scaffolding and ladders. The role is based at our Beeston office near Nottingham but will be a mixture of out on site and in the office so it is perfect for someone looking for a mixture of in and out of office working. Sounds interesting? Apply now Position Overview: We are seeking a technically minded individual to join our team as a working at height supervisor. In this role, you will step into a leadership position where you can utilise your expertise to oversee and guide a team of dedicated tradespeople. This is a fantastic opportunity to enhance your leadership skills. Because our customers are at the centre of everything we do, you should be people-centric and be able to demonstrate the ability to lead your team to deliver right first-time repairs with excellent customer service, liaising with our dedicated planning and customer service staff as well as maintaining relationships with surveying staff and repairs officers to help us all remain compliant. What you'll need to succeed: A trade/construction qualification and a good knowledge of repairs and maintenance in a social housing environment, to deliver a quality repairs service in a partnership working environment. A passion for delivering right first-time repairs. A flexible approach to work patterns & workloads Patience: The ability to remain composed and patient during challenging situations Experience in using multiple business IT applications databases such as Microsoft office. Commercial awareness to deliver value for money business solutions. A team working approach in a diverse and complex environment Key Responsibilities: Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity. Collaborate with supervisors, planners and managers to plan and deliver effective repairs. Experience and ability to manage Health and Safety in a social housing repairs environment. High level of technical knowledge and diagnosis skills in a housing maintenance environment Able to manage problems and identify solutions Ensure repairs are completed on time and within key performance indicators. Handle administrative tasks related to the team Able to stay calm under pressure Able to plan work for multiple trade operative's minimising down time Experience in complaints and collating information from all stake holders Take part in an on-call rota (current rotation of 1 in 7, subject to change) Qualifications: Proven experience as a qualified/skilled tradesperson ideally in roofing/working at height SMSTS, Desirable not essential An understanding of CDM regulations PASMA TETRA IPAF IOSH Managing Safely CISRS Manual Driving Licence What you need to do now We encourage you to apply for this exciting opportunity, take a look at the attached Job Description for more details and if it's the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, and give a short statement (max 250 words) that demonstrate why you believe you are the right candidate for the role. To meet our commitment to providing safe, high-quality services to our customers, this role requires a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Housing Officer - ASB Focus North London - covering Enfield and surrounding boroughs £22-£24 per hour PAYE 3-month temporary assignment Immediate start We are working with a North London housing association that urgently requires an experienced Housing Officer to join its team on an initial three-month temporary basis. The immediate priority will be to take ownership of an active anti-social behaviour caseload. As the assignment develops, the successful candidate will move into a broader generic Housing Officer remit, supporting residents across a range of tenancy and neighbourhood-management matters. This is a fast-moving appointment, with short Teams interviews available and an immediate start for the right person. The role You will be responsible for: Managing a caseload of anti-social behaviour and neighbour-dispute cases Investigating complaints, gathering evidence and maintaining clear case records Conducting resident interviews and home visits Agreeing action plans and progressing appropriate interventions Issuing warnings and taking proportionate tenancy-enforcement action Working with police, local authorities, safeguarding teams and other partner agencies Supporting vulnerable residents and identifying safeguarding concerns Managing tenancy breaches and wider housing-management issues Responding to complaints and maintaining regular communication with residents Working closely with colleagues across income, repairs and housing services Progressively taking responsibility for a broader generic housing patch About you You will need: Recent experience working as a Housing Officer, Neighbourhood Officer, Tenancy Officer or ASB Officer Demonstrable experience managing ASB or neighbour nuisance cases The confidence to take ownership of an active caseload with minimal supervision A sound understanding of tenancy management, evidence gathering and enforcement Strong communication, negotiation and case-management skills The ability to work sensitively with vulnerable residents while applying tenancy conditions appropriately Good written skills and accurate case-recording experience The ability to undertake home visits and lone working A full UK driving licence and access to a vehicle for work Immediate or very short-notice availability Experience within a housing association or local-authority housing service is strongly preferred. Rate and assignment The role is offered on an initial three-month temporary contract , paying approximately £22-£24 per hour PAYE , depending on experience. Candidates with strong current ASB case-management experience, immediate availability and the ability to work autonomously may be considered at the top of the range. Apply Please apply with an up-to-date CV outlining your housing-management and anti-social behaviour experience. Applications are particularly welcomed from experienced: Housing Officers Neighbourhood Officers Tenancy Officers ASB Officers Estate Officers Generic Housing Officers Due to the urgency of the requirement, suitable candidates may be interviewed by Teams at short notice.
Jul 25, 2026
Seasonal
Housing Officer - ASB Focus North London - covering Enfield and surrounding boroughs £22-£24 per hour PAYE 3-month temporary assignment Immediate start We are working with a North London housing association that urgently requires an experienced Housing Officer to join its team on an initial three-month temporary basis. The immediate priority will be to take ownership of an active anti-social behaviour caseload. As the assignment develops, the successful candidate will move into a broader generic Housing Officer remit, supporting residents across a range of tenancy and neighbourhood-management matters. This is a fast-moving appointment, with short Teams interviews available and an immediate start for the right person. The role You will be responsible for: Managing a caseload of anti-social behaviour and neighbour-dispute cases Investigating complaints, gathering evidence and maintaining clear case records Conducting resident interviews and home visits Agreeing action plans and progressing appropriate interventions Issuing warnings and taking proportionate tenancy-enforcement action Working with police, local authorities, safeguarding teams and other partner agencies Supporting vulnerable residents and identifying safeguarding concerns Managing tenancy breaches and wider housing-management issues Responding to complaints and maintaining regular communication with residents Working closely with colleagues across income, repairs and housing services Progressively taking responsibility for a broader generic housing patch About you You will need: Recent experience working as a Housing Officer, Neighbourhood Officer, Tenancy Officer or ASB Officer Demonstrable experience managing ASB or neighbour nuisance cases The confidence to take ownership of an active caseload with minimal supervision A sound understanding of tenancy management, evidence gathering and enforcement Strong communication, negotiation and case-management skills The ability to work sensitively with vulnerable residents while applying tenancy conditions appropriately Good written skills and accurate case-recording experience The ability to undertake home visits and lone working A full UK driving licence and access to a vehicle for work Immediate or very short-notice availability Experience within a housing association or local-authority housing service is strongly preferred. Rate and assignment The role is offered on an initial three-month temporary contract , paying approximately £22-£24 per hour PAYE , depending on experience. Candidates with strong current ASB case-management experience, immediate availability and the ability to work autonomously may be considered at the top of the range. Apply Please apply with an up-to-date CV outlining your housing-management and anti-social behaviour experience. Applications are particularly welcomed from experienced: Housing Officers Neighbourhood Officers Tenancy Officers ASB Officers Estate Officers Generic Housing Officers Due to the urgency of the requirement, suitable candidates may be interviewed by Teams at short notice.
Customer Service Resolution Officer Location: Stafford (Office Based) Salary: 15.00 - 20.00 per hour (depending on payment type) Contract: Temporary (with potential opportunities available) Hours: Full-time - 36 hours per week Following opening hours: Monday to Thursday: 8:30am to 5:00pm Friday: 8:30am to 4:00pm Are you passionate about delivering outstanding customer service? Sellick Partnership are supporting a well-established housing association to recruit a proactive and customer-focused Customer Service Resolution Officer to join their Customer Experience team in Stafford. If you're an experienced customer service professional who enjoys solving problems, supporting customers through challenging situations and making a genuine difference, we'd love to hear from you. This is a varied and rewarding role where you'll be the first point of contact for customers, taking ownership of enquiries and resolving issues quickly and effectively while delivering an exceptional customer experience. The Role As a Customer Service Resolution Officer, you'll provide a high-quality first-contact resolution service across a range of communication channels. You'll work closely with colleagues across the organisation to resolve enquiries, coordinate repairs, support customers through complaints and ensure every interaction reflects our commitment to excellent customer service. You'll play a key role in helping the organisation achieve its priorities by: Delivering more for our customers. Supporting the delivery of high-quality housing services. Contributing to a positive and inclusive workplace culture. Helping drive continuous service improvement. Delivering an outstanding customer experience every day. Key Responsibilities In this role, you will: Deliver an exceptional first-contact resolution service via telephone, email and other communication channels. Take ownership of customer enquiries, resolving issues wherever possible at the first point of contact. Provide a professional, friendly and empathetic service, putting customers at the heart of every interaction. Accurately record customer contacts, ensuring all information, actions and follow-up work are completed in line with procedures. Coordinate the Same Day Repairs Service by effectively scheduling and utilising repair resources. Manage repair appointments and support workflows including Damp, Mould and Condensation follow-on works. Recognise vulnerable customers and identify safeguarding concerns, domestic abuse, anti-social behaviour or unsafe properties, escalating concerns immediately through the appropriate channels. Essential Previous experience working within a customer service environment. A genuine customer-first approach with a passion for delivering outstanding service. Excellent communication skills, both written and verbal. Strong empathy, patience and the ability to build rapport with a wide range of customers. Excellent problem-solving skills with the confidence to make informed decisions. The ability to remain calm and professional when dealing with difficult or emotional situations. Strong organisational skills and the ability to multitask in a busy environment. Good IT skills with the ability to learn new systems quickly. A positive attitude, resilience and enthusiasm. The ability to work collaboratively within a team while taking ownership of your own workload. A commitment to equality, diversity and inclusion. Desirable Experience working within a contact centre or housing environment. Experience coordinating repairs or property maintenance services. Knowledge of social housing and the challenges facing the sector. Understanding of the diverse needs of customers and vulnerable individuals. Experience identifying service improvements and contributing to continuous improvement initiatives. Additional Responsibilities As part of this role, you'll also: Promote a positive Health and Safety culture and ensure all policies and procedures are followed. Maintain the highest standards of confidentiality and comply fully with GDPR and Data Protection legislation. Complete all mandatory training relevant to your role. Undertake any other reasonable duties appropriate to the role as required by the business. You'll also be comfortable working at pace, adapting to changing priorities and communicating effectively with customers and colleagues across the organisation. If you're passionate about delivering exceptional customer service, enjoy solving problems and want to be part of a team that puts customers first, we'd love to hear from you. Apply today or contact Josh Meek at Sellick Partnership Ltd Derby officer for further information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jul 25, 2026
Contractor
Customer Service Resolution Officer Location: Stafford (Office Based) Salary: 15.00 - 20.00 per hour (depending on payment type) Contract: Temporary (with potential opportunities available) Hours: Full-time - 36 hours per week Following opening hours: Monday to Thursday: 8:30am to 5:00pm Friday: 8:30am to 4:00pm Are you passionate about delivering outstanding customer service? Sellick Partnership are supporting a well-established housing association to recruit a proactive and customer-focused Customer Service Resolution Officer to join their Customer Experience team in Stafford. If you're an experienced customer service professional who enjoys solving problems, supporting customers through challenging situations and making a genuine difference, we'd love to hear from you. This is a varied and rewarding role where you'll be the first point of contact for customers, taking ownership of enquiries and resolving issues quickly and effectively while delivering an exceptional customer experience. The Role As a Customer Service Resolution Officer, you'll provide a high-quality first-contact resolution service across a range of communication channels. You'll work closely with colleagues across the organisation to resolve enquiries, coordinate repairs, support customers through complaints and ensure every interaction reflects our commitment to excellent customer service. You'll play a key role in helping the organisation achieve its priorities by: Delivering more for our customers. Supporting the delivery of high-quality housing services. Contributing to a positive and inclusive workplace culture. Helping drive continuous service improvement. Delivering an outstanding customer experience every day. Key Responsibilities In this role, you will: Deliver an exceptional first-contact resolution service via telephone, email and other communication channels. Take ownership of customer enquiries, resolving issues wherever possible at the first point of contact. Provide a professional, friendly and empathetic service, putting customers at the heart of every interaction. Accurately record customer contacts, ensuring all information, actions and follow-up work are completed in line with procedures. Coordinate the Same Day Repairs Service by effectively scheduling and utilising repair resources. Manage repair appointments and support workflows including Damp, Mould and Condensation follow-on works. Recognise vulnerable customers and identify safeguarding concerns, domestic abuse, anti-social behaviour or unsafe properties, escalating concerns immediately through the appropriate channels. Essential Previous experience working within a customer service environment. A genuine customer-first approach with a passion for delivering outstanding service. Excellent communication skills, both written and verbal. Strong empathy, patience and the ability to build rapport with a wide range of customers. Excellent problem-solving skills with the confidence to make informed decisions. The ability to remain calm and professional when dealing with difficult or emotional situations. Strong organisational skills and the ability to multitask in a busy environment. Good IT skills with the ability to learn new systems quickly. A positive attitude, resilience and enthusiasm. The ability to work collaboratively within a team while taking ownership of your own workload. A commitment to equality, diversity and inclusion. Desirable Experience working within a contact centre or housing environment. Experience coordinating repairs or property maintenance services. Knowledge of social housing and the challenges facing the sector. Understanding of the diverse needs of customers and vulnerable individuals. Experience identifying service improvements and contributing to continuous improvement initiatives. Additional Responsibilities As part of this role, you'll also: Promote a positive Health and Safety culture and ensure all policies and procedures are followed. Maintain the highest standards of confidentiality and comply fully with GDPR and Data Protection legislation. Complete all mandatory training relevant to your role. Undertake any other reasonable duties appropriate to the role as required by the business. You'll also be comfortable working at pace, adapting to changing priorities and communicating effectively with customers and colleagues across the organisation. If you're passionate about delivering exceptional customer service, enjoy solving problems and want to be part of a team that puts customers first, we'd love to hear from you. Apply today or contact Josh Meek at Sellick Partnership Ltd Derby officer for further information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Contract Civic Recruitment Limited United Kingdom Posted On 22/07/2026 Job Information Work Experience 1-3 years Community & Social City Braintree Province Essex Postal Code CM7 Job Description 6-month contract role with a local authority Summary This 6-month contract role with a local authority is designed to lead and coordinate the effective management of complaints related to the Council's Waste and Recycling Collection Service. As a Complaints Officer, you will be responsible for investigating and responding to customer complaints, ensuring that issues are resolved promptly, professionally, and within agreed timescales. This role requires close collaboration with operational teams, gathering and analysing information, supporting vulnerable customers, and identifying opportunities for continuous service improvement through effective complaint monitoring and reporting. Responsibilities Investigate, manage, and resolve Stage 1 complaints related to Operations, Waste, and Recycling services within agreed service standards and timescales. Gather, review, and analyse information from relevant departments to ensure accurate, comprehensive, and timely complaint responses. Liaise with Waste Operations, Waste Minimisation and Sustainability teams, managers, and other stakeholders to obtain relevant evidence and information. Ensure all issues raised by complainants are addressed in line with Council policies, procedures, legislation, and best practice guidelines. Maintain accurate records of complaints, investigations, correspondence, outcomes, and supporting documentation on the Council's complaint management systems. Requirements: Essential Experience Required: Experience handling customer complaints, investigations, or customer resolutions within a busy customer-focused environment. Experience delivering excellent customer service to diverse customer groups, including vulnerable individuals. Experience communicating effectively through multiple channels, including telephone, email, and written correspondence. Essential Qualifications Required: GCSE Grade C/4 or above (or equivalent) in English and Mathematics. Evidence of continuous professional development relevant to customer service, complaints handling, or administration. Additional Information Working hours: 37 hours per week. Due to the nature of this role, the successful candidate will be required to work on-site, 5 days per week. We work on a bi-weekly schedule.
Jul 25, 2026
Full time
Contract Civic Recruitment Limited United Kingdom Posted On 22/07/2026 Job Information Work Experience 1-3 years Community & Social City Braintree Province Essex Postal Code CM7 Job Description 6-month contract role with a local authority Summary This 6-month contract role with a local authority is designed to lead and coordinate the effective management of complaints related to the Council's Waste and Recycling Collection Service. As a Complaints Officer, you will be responsible for investigating and responding to customer complaints, ensuring that issues are resolved promptly, professionally, and within agreed timescales. This role requires close collaboration with operational teams, gathering and analysing information, supporting vulnerable customers, and identifying opportunities for continuous service improvement through effective complaint monitoring and reporting. Responsibilities Investigate, manage, and resolve Stage 1 complaints related to Operations, Waste, and Recycling services within agreed service standards and timescales. Gather, review, and analyse information from relevant departments to ensure accurate, comprehensive, and timely complaint responses. Liaise with Waste Operations, Waste Minimisation and Sustainability teams, managers, and other stakeholders to obtain relevant evidence and information. Ensure all issues raised by complainants are addressed in line with Council policies, procedures, legislation, and best practice guidelines. Maintain accurate records of complaints, investigations, correspondence, outcomes, and supporting documentation on the Council's complaint management systems. Requirements: Essential Experience Required: Experience handling customer complaints, investigations, or customer resolutions within a busy customer-focused environment. Experience delivering excellent customer service to diverse customer groups, including vulnerable individuals. Experience communicating effectively through multiple channels, including telephone, email, and written correspondence. Essential Qualifications Required: GCSE Grade C/4 or above (or equivalent) in English and Mathematics. Evidence of continuous professional development relevant to customer service, complaints handling, or administration. Additional Information Working hours: 37 hours per week. Due to the nature of this role, the successful candidate will be required to work on-site, 5 days per week. We work on a bi-weekly schedule.
Randstad Construction & Property
West Bromwich, West Midlands
Temporary Resident Liaison Officer (RLO) Location: Birmingham (On-site) Contract Duration: 10th August - 31st August (4-week short-term cover) About the Role We are currently recruiting an experienced Resident Liaison Officer (RLO) for a fast-paced Kitchen & Bathroom Regeneration Project across residential properties in Birmingham. This is a crucial, high-touch role acting as the primary bridge between residents, site management, and sub-contractors. You will ensure smooth access, clear communication, and high levels of resident satisfaction while trades complete internal refurbishments. Key Responsibilities Conduct pre-work surveys and talk residents through the installation process. Act as the main point of contact for resident queries, concerns, and special access requirements. Maintain clear communication channels, issuing advance notice letters and daily updates. Work closely with the Site Manager and sub-contractors to resolve access issues or delays. Log progress, complaints, and handovers using site management software/paperwork. Essential Requirements CSCS Card: Valid CSCS Card (Green CSCS minimum requirement). Proven Experience: Demonstrable history working as an RLO on social housing / domestic refurbishment schemes (Kitchens & Bathrooms experience strongly preferred). Communication: Excellent interpersonal, conflict-resolution, and problem-solving skills. Mobility: Full UK Driving License and access to a vehicle (preferred for travel between local properties). How to Apply If you are available to start on 10th August and have the relevant experience click apply today. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jul 25, 2026
Seasonal
Temporary Resident Liaison Officer (RLO) Location: Birmingham (On-site) Contract Duration: 10th August - 31st August (4-week short-term cover) About the Role We are currently recruiting an experienced Resident Liaison Officer (RLO) for a fast-paced Kitchen & Bathroom Regeneration Project across residential properties in Birmingham. This is a crucial, high-touch role acting as the primary bridge between residents, site management, and sub-contractors. You will ensure smooth access, clear communication, and high levels of resident satisfaction while trades complete internal refurbishments. Key Responsibilities Conduct pre-work surveys and talk residents through the installation process. Act as the main point of contact for resident queries, concerns, and special access requirements. Maintain clear communication channels, issuing advance notice letters and daily updates. Work closely with the Site Manager and sub-contractors to resolve access issues or delays. Log progress, complaints, and handovers using site management software/paperwork. Essential Requirements CSCS Card: Valid CSCS Card (Green CSCS minimum requirement). Proven Experience: Demonstrable history working as an RLO on social housing / domestic refurbishment schemes (Kitchens & Bathrooms experience strongly preferred). Communication: Excellent interpersonal, conflict-resolution, and problem-solving skills. Mobility: Full UK Driving License and access to a vehicle (preferred for travel between local properties). How to Apply If you are available to start on 10th August and have the relevant experience click apply today. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
We are delighted to be working with this large organisation who is recruiting for a couple of Resident Liaison Officer in the Romford/Havering area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!
Jul 25, 2026
Full time
We are delighted to be working with this large organisation who is recruiting for a couple of Resident Liaison Officer in the Romford/Havering area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!
