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We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What You'll Build At SAP, we help the world run better. As a Sovereign Cloud Architect & Advisor, you will be at the forefront of enabling customers to modernize their IT landscapes through trusted cloud solutions that meet regulatory, security, and compliance requirements. You will serve as a strategic partner, trusted advisor, and cloud visionary, helping customers navigate complex hybrid environments and design cloud strategies that accelerate innovation while preserving compliance. Working with customers, partners, and internal experts, you will: Define sovereign cloud strategies that balance innovation, security, compliance, and operational excellence. Build transformation roadmaps that guide customers from their current landscape to a future-ready cloud operating model. Architect trusted hybrid and multi-cloud solutions across platforms such as SAP Cloud Infrastructure, AWS, Microsoft Azure, and Google Cloud Platform. Enable resilient and compliant environments that support business continuity, data sovereignty, and regulatory requirements. Create lasting customer relationships as a strategic advisor throughout their cloud transformation journey. What You Bring Strong customer-facing communication and presentation skills, with the ability to engage executives, architects, and technical stakeholders. Deep knowledge of SAP solutions, industry offerings, product roadmaps, and solution dependencies. Solid expertise in cloud infrastructure and platform technologies, including virtualization, compute, networking, storage, and hybrid/multi-cloud architectures. Hands-on experience with Hyperscaler such as AWS, Microsoft Azure, Google Cloud Platform (GCP), and SAP Cloud Infrastructure (SCI); relevant certifications are highly valued. Extensive SAP technology background, including SAP HANA, SAP S/4HANA, SAP NetWeaver, OS/DB migrations, SAP BTP, HANA Cloud, AI and enterprise architecture frameworks such as TOGAF. Understanding SAP BTP, integration architectures, cybersecurity, compliance, data privacy, and sovereign cloud principles; experience in regulated industries or the public sector is a plus. 10+ years of customer-facing SAP consulting experience and 8+ years in enterprise architecture, solution design, or SAP implementation, with exposure to pre-sales, service delivery, ITSM, and SAP operations. Where You Belong Sovereign Cloud solutions help organisations meet evolving data privacy, residency, compliance, and sovereignty requirements while accelerating their cloud transformation journey. The Sovereign Services & Delivery (SS&D) business unit, part of SAP's Customer Value Group, specialises in delivering end to end sovereign cloud solutions for sectors like public and highly regulated industries etc. Due to the potentially classified nature of our work, your willingness is required to subject yourself to a governmental security clearance process Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end to end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: . For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.

WHAT IS ON OFFER Alfred H Knight has an exciting opportunity for an IT Head of Technology to join our global team, based on-site at our headquarters in Prescot, Merseyside. This is a pivotal, high-impact leadership role sitting right at the core of our Group IT function. Driven by strong year-on-year growth and significant ongoing reinvestment back into our business, we are actively modernising our global technology landscape. Leading the Technology pillar of our Group IT function, you will be responsible for leading a dedicated, multi-disciplinary team-including Application Managers, Infrastructure Managers, Architects, and Development Leads-turning our strategic vision into operational excellence. Reporting to the Group Head of IT, you will take ownership across six core pillars of our global technology domain: Technology Leadership & Vision: Partner with Strategy & Governance to execute our enterprise roadmap, operate within established technology governance frameworks, drive standardisation, and champion data as a key strategic asse t. Solution Implementation & Delivery: Direct complex, global solution rollouts across Agile, Hybrid, and Waterfall frameworks, working directly with architects to ensure a smooth transition from project delivery into operations Software Engineering Excellence: Modernise development practices, embedding DevOps, AI-assisted engineering, automation, and security-by-design across our enterprise applications and APIs . Global Infrastructure Management: Oversee the operation, scaling, and cost-optimisation of our worldwide infrastructure, cloud environments, network systems, and disaster recovery plans. BI, Analytics & Data: Drive our enterprise reporting framework, leading the deployment of advanced analytics and self-service capabilities to deliver a single source of truth for the business. COTS & Low-Code Platform Governance: Evaluate and manage major COTS/ERP solutions and low-code/no-code platforms, driving vendor performance, platform integration, and citizen developer enablement. ABOUT US Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries. Click here to find out more about AHK. DO YOU HAVE WHAT IT TAKES? To be successful at Alfred H Knight you will need to display the following: REQUIRED KNOWLEDGE AND WORK EXPERIENCE Essential Senior Leadership: Proven track record in senior technology leadership roles, managing multi-disciplinary teams across software engineering, infrastructure, and delivery. Technical Depth Across Domains: Strong technical breadth and depth across enterprise architecture, cloud environments (Azure/AWS/GCP), modern software development, data, and infrastructure-with the ability to guide, challenge, and lead technical specialists across each area. Modern Engineering & Automation: Familiarity with modern software engineering practices, including DevOps, automation, security-by-design, and leveraging AI-assisted engineering tools. Delivery Oversight: Experience directing enterprise-wide technology deliveries and COTS/ERP implementations using Agile, Waterfall, and Hybrid methodologies. Data & BI Governance: Broad understanding of Business Intelligence, enterprise analytics platforms, and maintaining data as a strategic asset. Operational Resilience: Practical knowledge of global infrastructure operations, high-availability cloud setups, disaster recovery, and risk management. Commercial & Vendor Acumen: Capability in overseeing tech vendors, contract reviews, license optimization, and 'build vs. buy' evaluations. People Leadership & Culture: Exceptional ability to mentor, coach, and inspire a diverse team of specialists while fostering a culture of technical excellence and innovation. Required Competencies Strategic thinking with the ability to translate executive vision into operational tech roadmaps. Strong executive-level communication and stakeholder management skills. Excellent business acumen, aligning technology investment directly with operational growth. A collaborative, open, and approachable leadership style that fits our family-owned values. Required Qualifications Formal education to degree level (or equivalent industry experience) in Computer Science, Information Technology, or a related discipline. Relevant professional certifications in areas such as Cloud Architecture, IT Governance or Delivery Methodologies (e.g. Agile, DevOps, ITIL or TOGAF) are advantageous BENEFITS We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

We are Recognise Bank; a modern business bank built to support the UK's SMEs with tailored lending and savings solutions. Founded in 2017 by experienced business owners, we set out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we've built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions. We understand that no two financial needs are the same, which is why we work closely with UK SMEs and individuals to unlock potential others often overlook. Through smart, flexible lending and savings products, we're here to build and grow stronger futures for lasting success. Can do, will do: We take ownership, solve problems, and adapt as our customers' needs evolve. Be brilliant: We show up with curiosity and energy, always striving for better. Do the right thing: We act with integrity, responsibility, and care in everything we do. Make a difference: We focus on impact, helping our customers, colleagues, and communities succeed. About the role This role will lead the People function operationally and translate the Bank's People Strategy into delivery. The role owns and runs core people processes end-to-end, across the employee lifecycle, reward, resourcing, performance and engagement. The Senior People Manager will combine hands-on delivery with day-to-day leadership of the team. The SPM will support the COO, who owns and defines the People Strategy and holds policy accountability. Key Responsibilities Strategy, team and operating model: Implement and deliver the People Strategy and DEI Strategy set by the COO, turning direction into delivered outcomes. Lead and line manage the People team, allocating ownership of core areas and developing the team's capabilities. Own the People operating model, service SLAs and knowledge base; produce People MI and the Organisational Health Dashboard. Policy, governance and compliance: Maintain and update People policies, the Employee Handbook, Code of Conduct (together with Compliance), People Standard Operating Procedures and the Employee Relations toolkit for the People team. Own Health & Safety, DSE and risk assessment obligations and return-to-work processes. Prepare committee and governance packs as required by the COO, support people-related governance under SMCR. Employee relations: Own ER case management with the support of the COO and General Counsel, applying the ER toolkit and ensuring consistent, well-documented outcomes in line with applicable laws and regulations. Organisation design and resourcing: Support organisational structure, role architecture, JDs, headcount, the skills library and competency framework. Own the recruitment process, sourcing strategy and EVP, manage onboarding, induction, manager guidance, probation and offboarding. Performance, talent and development: Run goal setting, performance management, calibration, underperformance and PIP processes. Own career pathways, succession planning, leadership and next generation development and coaching. Reward and benefits: Manage salary bands, pay structures, benchmarking, benefits, bonus and recognition processes. Oversee payroll input, background checks, screening and RTW checks. Engagement and well-being: Own employee engagement and listening, the wellbeing strategy, mental health first aiders and the social committee. Required Skills & Experience CIPD qualified (Level 5 or above) Experience operating at a People Manager level or equivalent (has performed a comparable generalist role) Proven generalist HR experience across the full employee lifecycle Experience writing policies, SOPs and handbooks Experience managing or supervising others Strong UK employment law knowledge Confident with HR systems and People MI Policy and governance drafting Experience running reward, benefits, benchmarking and performance management frameworks Bachelor's degree in HR or business coaching qualification Senior People Manager, Senior HR BP or HR Lead experience Experience in similar-size or maturing organisation Experience in similar-size or maturing organisation Experience in regulated / financial services environment Experience in regulated / financial services environment Exposure to SMCR Exposure to SMCR Experience standing up or maturing an HR function Experience standing up or maturing an HR function Knowledge of H&S requirements Organisation design and role architecture development or implementation experience At Recognise Bank, we're building more than a bank - we're creating a culture where people feel empowered to make a difference, supported to be brilliant with a can do will do attitude, and trusted to do the right thing. We believe that when our people thrive, so do our customers. That's why we invest in an environment that reflects our values and supports your growth, flexibility, and wellbeing. Here's what you can look forward to: Competitive Time Off - Generous annual leave plus bank holidays to rest, recharge, and enjoy life outside of work. Work From Anywhere - Up to 6 weeks per year to work remotely from anywhere in the world. Learning & Development - Tailored training and support to grow your skills and achieve your professional goals. Hybrid Working - To support your work-life balance, we offer a hybrid working model with 3 days in the office and 2 days remote. Private Medical Care with Vitality - Comprehensive healthcare coverage to keep you healthy. Enhanced Pension Scheme - Helping you plan and save for a secure future. Maternity, Paternity & Adoption Pay - Supporting you and your family during important life moments. Discretionary Company Bonus - Rewarding your contribution to our shared success. If you're curious, driven, and ready to be part of something meaningful - where your ideas matter, your growth is supported, and your work makes a real impact - then we'd love to hear from you. Subject to company policy. This arrangement may vary during the induction period.

500M+ downloads. 80M+ monthly users. A decade of building - and we're still accelerating. Flo is the world's health & fitness app worldwide on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 - and we're not slowing down. With 7M paid subscribers and the highest-rated experience in the App Store's health category, we've spent 10 years earning trust at scale. Now, we're building the next generation of digital health - AI-powered, privacy-first, clinically backed - to help our users know their body better. The job This role unites Security and Infrastructure under a single organizational mandate to ensure security practices align directly with rapid engineering execution and platform scalability.Flo Health protects the data of over 80 million monthly active users, holding ISO 27001 and ISO 27701 certifications alongside privacy-first features such as Anonymous Mode. The VP of Security & Infrastructure is accountable for maintaining and elevating these security, privacy, and architectural standards across the organization. We are building organisation where secure is the default path and the fast path. Core Ownership & Responsibilities 1. Security Strategy & Governance Security Stategy and Roadmap: Develop, evolve and communicate Flo's security strategy and roadmap, promoting strong shared security ownership culture. Security Programme: Oversee all aspects of Flo's security programme, risk management, security architecture, product security, and security operations, including embedded security engineering functions. Data Protection & Governance: Define and enforce standards for storing, protecting, and deleting personal and health data across production systems, analytics warehouses, AI model training sets, backups, and search indexes. Regulatory & Compliance Engineering: Deliver and oversee the performance of technical controls, automated evidence extraction, and ongoing compliance for ISO 27001, ISO 27701, SOC 2 Type 2, HIPAA, EU AI Act, and Cyber Resilience Act. Third-Party & Supply-Chain Risk: Establish evaluation criteria and ongoing governance controls for vendors, SDKs, and external partners accessing internal environments or data. Vulnerability Management: Oversee the management life cycle of code, third party and platform vulnerabilities, ensuring remediation paths are transparent, risk-based, and tracked to closure. Security Operations & Incident Response: Oversee detection engineering, continuous threat monitoring, and serve as the accountable executive for major incident escalations. 2. Platform & Infrastructure Engineering Cloud & Developer Infrastructure: Own GCP and AWS multi-account architecture, Kubernetes, Terraform, and developer platform delivery to drive down lead times and change failure rates. Secure SDLC: embed technical security requirements across the development lifecycle, optimising automated security controls within CI/CD pipelines, and ensuring well informed platform and product security architecture decisions drive strong protection, resilience and scalability. Corporate IT & Access Controls: Manage IT service provision, including identity, hardware devices, collaboration tools and joiner-mover-leaver lifecycle workflows through automated, self-service access controls. 3. User Identity & AI Security Product Identity & Access Management: Direct cross-functional roadmaps for user facing security services and account safety, including authentication, sessions management, and cryptography,while balancing conversion metrics with security controls. AI & Machine Actor Security: Establish governance, scoping, permissioning, appropriate security guardrails and auditing for AI-assisted engineering agents and consumer-facing AI features. 4. External Trust and Transparency Advocate for Security In FemTech: Set and continually raisethe bar as market leader, executing transparent and proactive external communications and raising Flo's security profile through external events and industry engagement. Key Qualifications & Technical Requirements Leadership Experience: Proven track record of managing combined or parallel Security and Production Infrastructure functions at consumer scale (tens of millions of active users). Product Integration: Demonstrated experience partnering with Product, Design, and Mobile/Backend Engineering teams to ship user-facing features to roadmap. Audit Track Record: Successful execution and ongoing maintenance of ISO 27001, SOC 2, HIPAA, or equivalent certification frameworks through external audits. Data Privacy Systems: Deep technical experience implementing GDPR, automated data deletion, retention policies, DPIAs, and cross-border transfer controls programmatically. AI Governance & Security: Practical implementation experience securing AI models, autonomous code/development agents, and automated permission/audit systems. Preferred Qualifications: Experience with consumer sign-in optimization, health/biometric data protection, in-house offensive security engineering, and mobile platform security. Annual Salary Range (ranges may vary based on skills and experience) £200,000 - £220,000 GBP How we work We're a mission-led, product-driven team. We move fast, stay focused and take ownership - from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar. You'll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it. What you'll get We support impact with meaningful reward. Here's what that looks like: Competitive salary and annual reviews Opportunity to participate in Flo's performance incentive scheme Paid holiday, sick leave, and female health leave Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents Accelerated professional growth through world-changing work and learning support In-person collaboration and work in a hybrid model, with 3 days per week spent in the office 5-week fully paid sabbatical at 5-year Floversary Flo Premium for friends & family, plus more health, pension and wellbeing perks Diversity, equity and inclusion Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role - nothing else. We're proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our privacy notice for job applicants.

Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. As visionary architects of our AI powered Resolution Platform, AI Success Strategists shape and deliver long term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and building executive partnerships from day one so AI initiatives start strong and scale predictably. Mission You will own end to end delivery of customers' AI roadmaps: translating product capabilities into clear business strategies, defining a long term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention-while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery and success planning engagements that create measurable playbooks and milestones early in the lifecycle. Overarching Objective for the Role Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale. Own customers' multi year AI roadmap and execute cross functional delivery-aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs. Deliver quantifiable commercial outcomes-protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements. How You'll Make an Impact Full ownership of AI roadmap delivery: lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals and customer success vision. Design authority: serve as the design authority for customers' AI deployments-lead solution design reviews, ensure deployments align with the latest best practices and collaborate with Professional Services on integration and configuration guidance. For complex agent implementations, coordinate troubleshooting and technical escalations with Professional Services, Product and Engineering to resolve blockers quickly. Long term AI vision & business strategy: partner with executive stakeholders to co create and refine a forward looking AI strategy that anticipates market trends and customer needs. Serve as the primary AI thought leader and trusted advisor throughout the engagement lifecycle. Internal and external stakeholder alignment: dedicate effort to internal cross functional collaboration, aligning Product, Professional Services, Sales, Success, and other teams to deliver on the AI roadmap. Serve as the Engagement Lead: coordinate and sequence activities, identify and elevate risks early, and ensure the right technical, product, and services resources are engaged at the appropriate times. Sustain engagement & mutual AI roadmap: maintain recurring outcome driven cadences and mutual AI roadmap that define strategic goals, shared initiatives, measurable success, and a roadmap to maximize value and secure renewal. Channel & adoption strategy: own the channel strategy for AI solution dissemination and adoption, balancing direct customer delivery with channel enablement and partner engagement. Measure and drive impact: utilize data driven insights to track AI adoption, resolution metrics, and gross revenue retention improvements. Continuously refine strategies to optimize outcomes and customer satisfaction. Responsible AI & compliance: confidently advise customers on ethical AI practices, data governance, and compliance considerations - framing use cases within safe, explainable, and policy aligned guardrails. What You'll Need to Succeed Strategic Skills & Expertise Project & program management: proven ability to orchestrate multi phase technology adoption projects, managing diverse teams and timelines with clarity and agility. Product and technical knowledge: product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translate features into value. Liaise with ProdDev teams to remove blockers for adoption, implementation fixes and provide feedback on (beta) features. Business & strategic acumen: demonstrated skill in aligning AI solutions to customer business challenges, driving revenue growth, and influencing executive decision making. Consultation & communication: strong stakeholder engagement skills-whether customer executives or internal teams to advance AI adoption and sustain strategic partnerships. Analytical & outcome focused: strong analytical capacity to interpret adoption data, develop predictive health scores, forecast retention/expansion, and translate metrics into prioritized action plans. Forward thinking & pragmatic: visionary in embracing AI's potential with a grounded, realistic approach to execution-balancing innovation with practical delivery feasibility. Qualifications Must have a minimum of 10+ years of related experience in Customer Success / Experience, 2+ years of AI related experience. Previous experience in go to customer/GTM roles in enterprise technology / SaaS-either customer success management, professional services/consulting, technical account management, or solutions engineering/pre sales consulting. Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention or growth. Bachelor's degree in Business, Computer Science, Engineering or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes. Great to have AI domain expertise: deep understanding of AI capabilities within Zendesk's platform, not necessarily hands on technical, but sufficient to translate product features into business value and strategic initiatives. About Us The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Equal Opportunity & Diversity Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre employment testing, or otherwise participate in the employee selection process, please contact the People & Places team.

Interim Finance Transformation Partner (12 Month FTC) (London - Hybrid) About Finova Finova is the UK's leading lending and savings technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market. Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts. Be part of a team that's driving innovation, enabling growth and shaping the future of UK lending. For Lenders Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences. Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs - all while staying fully compliant in a fast-moving market. About the Role: Reporting to the Financial Controller, this is a 12 month FTC role created to redesign and embed the core operational processes that keep finance running - starting with accounts receivable, then accounts payable and month-end close. Finova has grown quickly, and our finance processes need to catch up with the scale and complexity of the business. We have strong systems in place - NetSuite, HubSpot, Kantata and Pivot - but they are not yet working as hard for us as they could, and too much still depends on manual effort and individual knowledge stemming from fragmented processes and data quality issues. This is a hands-on role, not an advisory one. You will be expected to step into the processes and run them yourself while you redesign them and work with other areas of the business to clean the data inputs, then train and coach the permanent team to take them on. Success is measured not by what you recommend, but by what is still working three months after you leave. We take continuous improvement seriously. Everyone in finance has access to Claude and Gemini, and we actively encourage using them to take the grind out of the work. We also run Finance Labs: two to three hours of protected time every week, dedicated to improving our own processes rather than just running them. About you: Qualified accountant (ACA, ACCA, CIMA or equivalent) with demonstrable experience delivering finance change and transformation - ideally in a fast-growing SME, tech or SaaS environment. A genuine doer. You are as comfortable clearing an AR ledger or running a close yourself as you are designing the process that replaces it. This role will involve rolling up your sleeves, and we are explicit about that. Systems capable, not just systems literate. You have configured a finance system rather than only used one - building workflows, automations and reporting - and have taken at least one finance system implementation or migration live end to end. NetSuite experience is a strong advantage. Data-driven mindset. You are naturally analytical and curious about data, with a strong desire to understand the underlying dataflows to drive process improvement and smarter decision-making. Practical with AI. You can give worked examples of using AI tools to take real work out of a finance function - reconciliations, GL coding, query handling, reporting - and quantify what it saved. Stakeholder influence beyond finance. Much of what needs to change sits with Sales, Delivery and Operations. You can build the relationships and make the case that gets other teams to change how they work, without formal authority over them. A coach and enabler. You enjoy building capability in others, and you can support hiring, training and upskilling so the team is ready to own the new ways of working. Curious by default. You ask why a process exists before you optimise it, and you are drawn to problems rather than away from them. Strong Excel / Google Sheets and data manipulation skills as a baseline, for the periods where the systems are not yet doing the work. What will you be doing? Redesign and streamline core finance processes, beginning with accounts receivable - billing accuracy, collections and credit control - then accounts payable and the month-end close and reconciliation cycle. Run the processes as you improve them. Step in to perform the work directly where needed, so that improvements are grounded in how things actually operate rather than how they are documented. Get the systems doing the work. Move manual and offline steps into NetSuite and our wider stack (HubSpot, Kantata, Pivot), reducing spreadsheet dependency and reliance on individual knowledge. Shorten and stabilise the month-end close, improving both the timetable and the reliability of what comes out of it. Build the team that inherits the work. Support recruitment for permanent roles, and coach and train team members so they can confidently own the new processes. (This role has no direct reports.) Document, hand over and embed. Every in-scope process should finish the contract documented, operating and owned by a named member of the permanent team. Work across the business to make change stick, partnering with teams outside finance whose ways of working affect finance outcomes, and influencing them to adopt new processes. Apply AI and automation pragmatically wherever it removes low-value effort, and share what works with the wider finance team. What We Offer: Hybrid working We operate on a hybrid model that is primarily office-based, requiring three days in the office each week, with the flexibility to work remotely for the remainder. Private medical insurance Comprehensive health cover, with the option to add your family to your plan, because your well-being matters to us. Life assurance & income protection We provide life assurance and income protection to give you peace of mind for the future Family friendly policies Our enhanced family-friendly policy goes beyond maternity and paternity leave, offering paid time off for when plans change or alternative paths to parenthood are needed. Work from anywhere Some thrive in the office, others at home - and many do best with choice. With approval, Finova employees can work abroad for up to 4 weeks each year. Flexible holiday package Enjoy 25 days paid holiday allowance, plus all public holidays. And, you can rebook any public holidays for a day that aligns with your personal beliefs or celebration calendar. We also offer holiday trading allowing you to purchase or sell your holiday allowance. Company pension scheme With salary exchange, you save on tax and can build a secure future. Employee assistance programme We understand that mental health is just as important as physical health. Access to a 24/7 confidential counselling helpline ensures you have support when you need it. Electric car scheme Get a brand-new electric vehicle with salary sacrifice as a benefit, paid for through your gross monthly pay, saving on Income Tax and National Insurance. Health cash plan Our Health Cash Plan empowers you to prioritise your wellbeing by providing effortless reimbursement for everyday healthcare costs, from dental and optical visits to physiotherapy. Gym discounts Achieve your fitness goals for less with GymFlex, which offers significant savings on annual memberships at over 3,000 gyms and leisure centres nationwide. Perks that matter We fuel your day with a fully stocked pantry of fresh fruit and snacks and keep the team spirit high with weekly socials and events. Equal Opportunity Statement We value diversity and are committed to creating an inclusive environment for all employees. If you're passionate about this role but don't meet all the criteria, please reach out, we'd love to discuss how your skills and experiences align with our needs.

Client Delivery Manager - 3 days on-site, Manchester About Finova Finova is the UK's leading lending and savings technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market. Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts. Be part of a team that's driving innovation, enabling growth and shaping the future of UK lending. For Lenders Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences. Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs - all while staying fully compliant in a fast-moving market. About the Role: Reporting directly to the Implementation Director, the Client Delivery Manager sits within Finova's Delivery function at the intersection of delivery excellence, customer success, and commercial outcomes. In this role, you will own the end-to-end delivery lifecycle and ongoing operational success for a portfolio of key financial client accounts spanning onboarding, implementation, enhancement projects, and in-life services. Acting as the primary point of contact for your clients, you will build trusted partnerships up to the C-suite level while leading internal cross-functional teams to execute platform deployments effectively. Your key purpose is to maintain strong delivery governance, foster client satisfaction and NPS, identify commercial expansion opportunities, and align client roadmaps with Finova's strategic vision. About you: Enterprise Software & FinTech Experience: Proven track record managing complex software implementations end-to-end within a software vendor or enterprise SaaS business, with explicit domain experience in financial services or banking (mortgage platform expertise is highly desirable). Portfolio & C-Suite Relationship Management: Demonstrated success managing a portfolio of enterprise customer accounts, with experience building trusted partnerships up to the executive/C-suite level. SaaS Delivery Governance & Frameworks: Deep operational understanding of SaaS/enterprise platform delivery models and strong practical mastery of both Agile and Waterfall delivery methodologies. Commercial Acumen & Upsell Management: Strong commercial awareness with a track record of supporting account growth, including cross-sell, upsell, and contract renewals in partnership with Sales and Product teams. Executive Presence & Stakeholder Alignment: Outstanding communication skills with the confidence to present progress, risks, and options to senior stakeholders, set clear expectations, and challenge constructively when needed. End-to-End Planning & Financial Control: Proven ability to lead cross-functional teams, manage delivery plans, map dependencies, handle risk mitigation, and oversee portfolio financial governance (including accurate invoicing). What will you be doing? End-to-End Delivery Ownership: Lead the complete delivery lifecycle for a portfolio of key client accounts, steering implementations, platform enhancements, and in-life services from initial onboarding through go-live. Executive Partnership & Account Advocacy: Act as the primary, trusted point of contact for client C-suite and senior stakeholders, establishing a collaborative "one-team" culture between Finova and customer teams to drive high NPS and satisfaction. Cross-Functional Team Orchestration: Direct internal multidisciplinary teams (Engineering, Product, Testing, and Consulting) to build comprehensive delivery plans, establish accurate cost estimates, and align resource scheduling. Delivery Governance & Risk Control: Establish and enforce robust governance structures, tracking project milestones, managing complex cross-stream dependencies, and proactively resolving commercially sensitive risks. Commercial Growth & Roadmap Strategy: Identify cross-sell, upsell, and contract renewal opportunities in partnership with Sales, directly influencing client technology roadmaps to align with Finova's product strategy. Portfolio Financial Oversight: Maintain strict financial governance across customer accounts, overseeing accurate invoicing, budget tracking, and profitability reporting for senior leadership. Practice Evolution: Contribute directly to the continuous improvement of Finova's delivery methodology, refining tools, frameworks, and operational standards to elevate client delivery performance company-wide. What We Offer: Hybrid workingWe operate on a hybrid model that is primarily office-based, requiring three days in the office each week, with the flexibility to work remotely for the remainder. Private medical insurance Comprehensive health cover, with the option to add your family to your plan, because your well-being matters to us. Life assurance & income protection We provide life assurance and income protection to give you peace of mind for the future Family friendly policies Our enhanced family-friendly policy goes beyond maternity and paternity leave, offering paid time off for when plans change or alternative paths to parenthood are needed. Work from anywhere Some thrive in the office, others at home - and many do best with choice. With approval, Finova employees can work abroad for up to 4 weeks each year. Flexible holiday package Enjoy 25 days paid holiday allowance, plus all public holidays. And, you can rebook any public holidays for a day that aligns with your personal beliefs or celebration calendar. We also offer holiday trading allowing you to purchase or sell your holiday allowance. Company pension scheme With salary exchange, you save on tax and can build a secure future. Employee assistance programme We understand that mental health is just as important as physical health. Access to a 24/7 confidential counselling helpline ensures you have support when you need it. Electric car scheme Get a brand-new electric vehicle with salary sacrifice as a benefit, paid for through your gross monthly pay, saving on Income Tax and National Insurance. Health cash plan Our Health Cash Plan empowers you to prioritise your wellbeing by providing effortless reimbursement for everyday healthcare costs, from dental and optical visits to physiotherapy. Gym discounts Achieve your fitness goals for less with GymFlex, which offers significant savings on annual memberships at over 3,000 gyms and leisure centers nationwide. Perks that matter We fuel your day with a fully stocked pantry of fresh fruit and snacks and keep the team spirit high with weekly socials and events. Equal Opportunity Statement We value diversity and are committed to creating an inclusive environment for all employees. If you're passionate about this role but don't meet all the criteria, please reach out, we'd love to discuss how your skills and experiences align with our needs.

Job Role Consulting -Transformation Solutioning Lead Experience (In Years) 12-15 Job Location London, United Kingdom Job Description EXL (NASDAQ: EXLS)is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit . Role Title: Finance Transformation Lead BU/Segment: EXL Digital and AI Location: London, United Kingdom (Flexible hybrid working 3 days in the office each week) Employment Type: Permanent Summary of the role EXL is seeking an experienced Finance Transformation Lead to join our growing UK Consulting & Transformation practice. This is a senior, high-impact leadership role focused on shaping, leading and delivering complex, large-scale Finance Transformation programmes for clients across EXL's global portfolio. As a trusted advisor to CFOs, Finance Directors, Controllers and Transformation Leaders, you will help organisations reimagine the finance function by combining finance strategy, operating model transformation, process excellence, digital capabilities, data, automation and AI. You will lead the design and execution of next-generation finance operating models that improve efficiency, strengthen controls, enhance decision-making and deliver measurable business value. Working at the intersection of Finance, Technology, Data, Operations and AI, you will take ownership of end-to-end transformation initiatives spanning finance process optimisation, target operating model design, ERP modernisation, finance data and reporting, shared services, regulatory reporting and intelligent automation. You will work closely with EXL's Finance Transformation, Digital Engineering, Data & Analytics and AI teams to bring together the full breadth of our capabilities, translating complex client challenges into practical, scalable and increasingly AI-enabled finance solutions. Beyond programme delivery, you will play an important role in the continued growth of EXL's Finance Transformation practice. This will include building senior client relationships, identifying and shaping new opportunities, developing proposals and solutions, mentoring consulting teams, and contributing to EXL's thought leadership and market presence. This role is suited to a hands on transformation leader who combines deep finance expertise with strong consulting, client advisory and commercial capabilities, and who can move confidently from strategy and solution design through to execution and measurable outcomes. As part of your duties, you will be responsible for: Finance Transformation Strategy & Operating Model Design Define and lead Finance Transformation strategies for CFO organizations, aligning operating model, process, technology, data, controls, and AI capabilities with business objectives. Design future state Finance Target Operating Models (TOMs) covering service delivery, organization structure, governance, controls, and technology enablement. Identify and quantify transformation opportunities across Finance functions, developing transformation roadmaps and business cases with clear value realization targets. Lead finance diagnostic assessments, maturity reviews, benchmarking exercises, and transformation strategy engagements. Finance Process Transformation & Operational Excellence Lead end to end finance transformation initiatives across: Record-to-Report (R2R), Procure-to-Pay (P2P), Order-to-Cash (O2C), FP&A, Treasury, Tax, Regulatory & Statutory Reporting, Financial Controls & Compliance Drive standardization, simplification, harmonization, and optimization of finance processes globally. Deploy Lean, Six Sigma, process mining, and continuous improvement methodologies to improve efficiency, control effectiveness, and service quality. Identify control gaps, process inefficiencies, and operational risks and develop remediation strategies. Digital Finance, ERP & AI Enablement Lead identification, design, and deployment of Digital Finance, Automation, Analytics, and AI led transformation solutions. Shape business cases and implementation roadmaps for ERP modernization initiatives including SAP, Oracle, Workday, Dynamics, and finance cloud platforms etc Partner with EXL Data, Digital Engineering, and AI teams to embed GenAI, Agentic AI, Intelligent Automation, and advanced analytics within finance processes. Define future state data and reporting architectures that improve decision making, control, and transparency. Drive adoption of AI driven finance capabilities including Close Automation, Reconciliation, FP&A, Reporting, Controls Monitoring, and Management Insights. CFO Advisory & Client Leadership Act as a trusted advisor to CFOs, Finance Directors, Controllers, and Finance Transformation sponsors. Facilitate executive workshops, value discovery sessions, and transformation strategy discussions. Translate complex finance challenges into actionable transformation programs and measurable business outcomes. Lead development of executive level deliverables including transformation roadmaps, TOMs, business cases, operating model designs, and Steering Committee presentations. Lead large scale Finance Transformation programmes across multiple workstreams, geographies, and stakeholder groups. Establish programme governance, PMO structures, RAID management, executive reporting, and benefits realization frameworks. Drive stakeholder engagement, change management, communication, training, and business readiness activities. Develop and monitor transformation KPIs, value realization metrics, and programme performance dashboards. Business Development & Practice Growth Support client pursuits, proposals, RFP responses, solution design, and commercial discussions. Develop finance transformation offerings, methodologies, accelerators, and reusable assets. Contribute to thought leadership, market positioning, and growth of EXL's Finance Transformation consulting practice. Identify cross sell and upsell opportunities across existing client relationships. Team Leadership & Capability Building Lead and mentor consulting teams, programme managers, business analysts, and transformation specialists. Build Finance Transformation capability across Finance, Data, Digital, and AI domains. Attract, develop, and retain high performing consulting and transformation talent. Foster a culture of innovation, collaboration, and delivery excellence. Qualifications and experience we consider to be essential for the role: Education Bachelor's degree in Commerce /Economics /Business or related discipline. MBA in Finance or CA, ACCA, CPA, CIMA, CFA, or equivalent professional qualification preferred. Experience 15-18+ years of experience in Finance Transformation, Finance Consulting, Finance Operations, Shared Services, or Business Transformation. Proven track record leading large scale Finance Transformation programmes for global organisations. Deep experience across Finance Operating Model design, process transformation, governance, and finance technology enablement. Strong client facing consulting experience with CFOs, Finance Directors, Controllers, and Executive Leadership teams. Experience across Insurance, Financial Services, Banking, or large global enterprises preferred. Demonstrated success in business development, client relationship management, and consulting led delivery. Strong experience across several of the following areas: Finance Operating Model Transformation, Shared Services / Global Business Services, Post Merger Integration and Finance Integration etc. Skills and Personal attributes we would like to have: ERP Platforms: SAP S/4HANA, Oracle Cloud, Workday Finance, Microsoft Dynamics or equivalent. Automation: UiPath, Automation Anywhere, Power Platform. AI & GenAI: Practical experience applying AI, GenAI, Agentic AI, intelligent document processing, and analytics within Finance. Executive Presence & Stakeholder Management Strategic Thinking & Problem Solving Commercial Acumen Team Development & Coaching Executive Communication & Storytelling Ability to operate effectively in complex, global, matrixed environments Preferred Certifications PMP / PRINCE2 / Agile certifications Any Finance Technology certifications is an added advantage AI / GenAI related certifications As part of a leading global Data and AI company, you can look forward to: A competitive salary with a generous bonus private healthcare critical illness life assurance at 4 x your annual salary income protection insurance a rewarding pension EXL provides everyday financial well being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts . click apply for full job details

Senior Manager, R&D Medical, Business Consulting, Belfast. Location: Belfast Other locations: Primary Location Only Date: 24 Aug 2026 At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. UKI Business Consulting - Life Sciences, Senior Manager (Commercial Strategy and Market Access and/or R&D Medical) The opportunity Life Sciences is a rapidly growing sector in EY Ireland. Within this area, we are building significant Life Sciences Commercial, Market Access, R&D Medical capability, with an ambition to become the leading Life Sciences Strategy practice in Ireland. We intend to focus these roles along the whole Life Sciences R&D Medical, Commercial and Market Access value chain with a strong portfolio of offerings for Pharmaceutical/Biotech/Med Tech organisations. The role will operate as part of the wider Health Sciences & Wellness team as well as holding the specific accountabilities set out below. Joining the Life Sciences team as a Senior Manager gives the right candidate the opportunity to accelerate their career in Life Sciences business consulting and shape how EY takes the Life Science business forward, lead innovation in the pharmaceutical / biotech / medtech sector and generate ideas leading to significant changes within and across health systems currently facing major affordability and health care delivery challenges. The nature of the role demands a hybrid skill set that combines life sciences strategy, qualitative and quantitative rigour to problem solving, with strong creative intuition and a growth can-do mindset. Your key responsibilities Senior Managers inspire and lead multiple clients and project teams, ensuring the understanding of main challenges across the commercial value chain and the delivery of high-quality insights by applying critical thinking Supervise and oversee the day-to-day work of multiple teams and work with the Life Sciences Practice Directors / Partners to ensure the quality of output across projects Engagements will involve working with clients to resolve their most pressing challenges in franchise/portfolio/disease strategy and asset positioning; business development, medical strategy, launch excellence. market access, pricing and reimbursement strategies; and delivering innovative health care solutions to improve patient care pathways Increasingly strategic engagements will recommend implementation of a technology platform, digital/ai solution or business transformation to support biopharmaceutical clients to bring the latest high value therapeutic innovations to patients across the globe Build and foster trusted relationships with new and existing clients, targeting key clients' roles Identify and act on opportunities within projects and across the client organisation and work with client's and internal teams to secure, on-sell, and contribute to new business proposals, pitches and business growth as required Lead new business proposals, including scoping project, defining the approach, writing proposals and scoping resource requirements Support the Practice Directors / Partners in recruitment and the allocation of resource to each project Develop and deliver specialist training to embed EY methodologies, both within the team and externally Contribute to practice thought leadership through writing and speaking engagements To qualify for the role, you must have Extensive experience gained in a combination of a traditional management consulting environment and/or a Global Pharmaceutical / Biotech or Med Tech organisation Experience in leading, defining and implementing innovative strategies in one of the core areas: R&D, Medical, Commercial Strategy; Pricing, Reimbursement and Market Access; Digital Therapeutics; Real World Evidence; Innovative Contracting; New Product Planning and Business Development & Licensing High level of comfort in a consulting role and experience with a client-facing position in an agency/consulting environment, including leading client workshops and developing and delivering strategic recommendations Experience working in global multidisciplinary teams and across regions/countries. Experience in a thought leadership role, demonstrated through writing (blog, white paper, etc.) and/or speaking engagements Ideally, you will also have Preferably hold an MBA or Advanced Degree in Health Economics, Health Policy and/or Pharmaceutical Sciences (preferred but not mandatory) Ability to write to a high standard, fluent/native in English with additional major languages desired A willingness to travel and work overseas What we look for We're interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to drive growth. You'll also need excellent communication and negotiation skills. We'll look to you to have the ability to express big ideas to influence C-suite leaders while also having technical skills to architect the right solutions for clients. If you're energized and ready to become part of the Life Sciences team that's poised to take the industry by storm, this role is for you. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. As visionary architects of our AI powered Resolution Platform, AI Success Strategists shape and deliver long term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and building executive partnerships from day one so AI initiatives start strong and scale predictably. Mission You will own end to end delivery of customers' AI roadmaps: translating product capabilities into clear business strategies, defining a long term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention-while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery and success planning engagements that create measurable playbooks and milestones early in the lifecycle. Overarching Objective for the Role Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale. Own customers' multi year AI roadmap and execute cross functional delivery-aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs. Deliver quantifiable commercial outcomes-protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements. How You'll Make an Impact Full ownership of AI roadmap delivery: lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals and customer success vision. Design authority: serve as the design authority for customers' AI deployments-lead solution design reviews, ensure deployments align with the latest best practices and collaborate with Professional Services on integration and configuration guidance. For complex agent implementations, coordinate troubleshooting and technical escalations with Professional Services, Product and Engineering to resolve blockers quickly. Long term AI vision & business strategy: partner with executive stakeholders to co create and refine a forward looking AI strategy that anticipates market trends and customer needs. Serve as the primary AI thought leader and trusted advisor throughout the engagement lifecycle. Internal and external stakeholder alignment: dedicate effort to internal cross functional collaboration, aligning Product, Professional Services, Sales, Success, and other teams to deliver on the AI roadmap. Serve as the Engagement Lead: coordinate and sequence activities, identify and elevate risks early, and ensure the right technical, product, and services resources are engaged at the appropriate times. Sustain engagement & mutual AI roadmap: maintain recurring outcome driven cadences and mutual AI roadmap that define strategic goals, shared initiatives, measurable success, and a roadmap to maximize value and secure renewal. Channel & adoption strategy: own the channel strategy for AI solution dissemination and adoption, balancing direct customer delivery with channel enablement and partner engagement. Measure and drive impact: utilize data driven insights to track AI adoption, resolution metrics, and gross revenue retention improvements. Continuously refine strategies to optimize outcomes and customer satisfaction. Responsible AI & compliance: confidently advise customers on ethical AI practices, data governance, and compliance considerations - framing use cases within safe, explainable, and policy aligned guardrails. What You'll Need to Succeed Strategic Skills & Expertise Project & program management: proven ability to orchestrate multi phase technology adoption projects, managing diverse teams and timelines with clarity and agility. Product and technical knowledge: product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translate features into value. Liaise with ProdDev teams to remove blockers for adoption, implementation fixes and provide feedback on (beta) features. Business & strategic acumen: demonstrated skill in aligning AI solutions to customer business challenges, driving revenue growth, and influencing executive decision making. Consultation & communication: strong stakeholder engagement skills-whether customer executives or internal teams to advance AI adoption and sustain strategic partnerships. Analytical & outcome focused: strong analytical capacity to interpret adoption data, develop predictive health scores, forecast retention/expansion, and translate metrics into prioritized action plans. Forward thinking & pragmatic: visionary in embracing AI's potential with a grounded, realistic approach to execution-balancing innovation with practical delivery feasibility. Qualifications Must have a minimum of 10+ years of related experience in Customer Success / Experience, 2+ years of AI related experience. Previous experience in go to customer/GTM roles in enterprise technology / SaaS-either customer success management, professional services/consulting, technical account management, or solutions engineering/pre sales consulting. Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention or growth. Bachelor's degree in Business, Computer Science, Engineering or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes. Great to have AI domain expertise: deep understanding of AI capabilities within Zendesk's platform, not necessarily hands on technical, but sufficient to translate product features into business value and strategic initiatives. About Us The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Equal Opportunity & Diversity Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre employment testing, or otherwise participate in the employee selection process, please contact the People & Places team.

Reporting toVP Cargo Management Portfolio Location: United Kingdom (Preferred) While the United Kingdom is the preferred location for this role, we embrace a flexible approach and welcome applications from talented professionals based in Luxembourg, Spain, Czech Republic, subject to local employment requirements. We are building the next generation of cargo management applications as a modern, cloud-hosted SaaS platform (Neo), and we are looking for an exceptional engineering leader to own the technology, platform and engineering organization behind it. We are currently looking for a Director of Engineering & Platform to join the Cargo Business Unit leadership team. Mission: Own the technology, platform and engineering capability of the Cargo BU. As one of the BU's top-layer leaders, the Director sets engineering strategy and standards, owns the cloud-hosted Neo platform end-to-end - including its hosting strategy, reliability and cost - governs internal and partner engineering teams to a single quality bar, and makes the BU an AI-led engineering organisation that both builds with AI and embeds AI into the products our customers use. Responsibilities and Accountabilities: Set the multi-year engineering and technology strategy for the Cargo BU, aligned to the product roadmap and the BU's growth ambition. Own the technical architecture, patterns, frameworks and engineering standards applied consistently across all product domains and teams. Make and own key technology and make-vs-buy decisions for shared and platform capabilities; balance investment in resilience, performance and cost against delivery pressure, and make the trade-offs visible to BU leadership and EXCO. Provide visible technical leadership and credibility - set direction the strongest engineers respect, and represent engineering in BU strategy, planning and customer conversations. Drive continuous improvement in delivery quality, efficiency and cost through process, tooling and architectural change. Platform, Cloud & Hosting Strategy Own the architecture, scalability, security and operational health of the Neo SaaS platform and its shared services. Own the cloud hosting strategy across our hybrid estate (private datacentres + AWS): hosting model, regions, multi-tenancy, resilience, disaster recovery and security posture. Own cloud cost and a FinOps culture - instil cost awareness and accountability across teams; drive right-sizing, reserved/committed-use commitments, idle-resource elimination, and cost-per-customer/per-tenant visibility so growth scales economically. Own CI/CD, environments, release tooling and the DevOps practice; drive deployment frequency, lead time and reliability; define and track platform SLAs/SLOs and own production incident management for shared services. Own a single, visible technical-debt backlog and ensure it is funded and burned down rather than ignored. AI - Led Engineering & AI in our Products Making CHAMP an AI-led engineering organisation is a top priority for this role. Build an AI-first engineering culture: drive adoption of AI coding assistants, AI-assisted code review, automated test generation and intelligent monitoring to raise developer productivity and quality. Set the policies and guardrails for responsible AI use in engineering - security, data leakage, IP protection, access controls and approval workflows. Partner with Product to embed AI capabilities into the Neo product portfolio (e.g. intelligent automation, decision support, anomaly detection and AI-driven insights for air-cargo customers), and own the platform foundations (data, MLOps/AI tooling, inference hosting and cost) that make this possible. Keep the organisation current as AI engineering practices evolve and build the team's AI capability through hiring and upskilling. Engineering Delivery & Standards Ensure development scope is planned, implemented and delivered as committed, to agreed plans with product and project management, with functional and technical quality. Ensure the right level of skills and capacity is developed to meet development demands on time and to standard across programs such as Cargospot/UXR. Work with architecture and development teams to ensure performant, robust software; ensure teams both implement and contribute to the architectural strategy and product roadmap. Liaise with Product Managers, Architects and technical leads to ensure requirements are properly specified, aligned with architecture and product strategy, and appropriately estimated and planned into releases. Proactively identify and manage risks, issues, blocking points and changes; facilitate impact assessment and prioritisation with stakeholders. Ensure teams support testing and product support within agreed priorities and SLAs, with quality and customer focus. Team Management Lead the Cargo BU engineering organisation ( 100 headcount) across CHAMP geographies - primarily London, Luxembourg and Philippines - including a team of Engineering Managers and the governance of external/partner developers. Provide leadership and direction, growing and nurturing a high-performing, collaborative, innovative and customer-focused software engineering culture. Lead and motivate multi-disciplinary, geographically distributed and multi-cultural teams. Own the developer career framework, levelling and hiring bar; supervise organisational development, recruiting and career development in conjunction with HR. Define and support the staff retention plan aligned with CHAMP objectives. Working with Other Departments Work closely with Product Managers to ensure software development progresses towards the CHAMP product roadmap. Work closely with Architects to ensure development adheres to technical standards and the enterprise architecture strategy. Work closely with IT to ensure technology tooling enables efficient development and that products are deployed in line with CHAMP's technology implementation strategy. Facilitate, enable and enforce a constructive, collaborative cross-department environment to encourage innovation and achieve organisational targets. Establish and maintain relationships with external suppliers as appropriate - e.g. recruitment agencies, training providers, software product vendors, IT consultants and service providers. Knowledge, Skills and Abilities Proven experience leading engineering and delivering application/SaaS products on time and to quality for a large, international customer base. Strong technology leadership presence with a positive, proactive leadership style and the technical depth to set architecture direction. Ability to systematically break complex, ambiguous problems into manageable pieces, deep dive into detail, then step back to the big picture and customer value. Disciplined and process-driven, with non-negotiable standards of performance and quality. In-depth experience of Agile, Scrum and Lean software engineering best practices. Technology environment (fluency expected; hands-on depth in several): Backend services in Java, Spring Boot, Web Services with Oracle / SQL Server / MongoDB; integration with core Java cargo applications via REST APIs. Frontends in Angular and the Ionic framework for mobile apps. Deployment to Linux servers, private datacentres and AWS using Ansible & Maven; CI/CD with GitLab / Bamboo. Cloud architecture and operations on AWS (or equivalent), with strong DevOps, CI/CD and infrastructure-as-code practice; FinOps / cloud cost management. Familiarity with Kafka, NGINX, load balancing and ELK; and with modern AI/ML engineering tooling and AI-assisted development. Education and Experience Bachelor's degree (or equivalent) in Information Technology, Computer Science, Computer Engineering or related field; advanced degree a plus. 12+ years of relevant software engineering experience across the full lifecycle, from requirements through product support. 8+ years in engineering leadership, including line and program/project management at director or equivalent level, in a large, at-scale, global, multi-cultural environment. Demonstrable experience owning a cloud-hosted SaaS platform end-to end, including hosting strategy and cost ownership. Experience leading AI adoption in engineering and/or embedding AI into products is strongly preferred. Experience governing large external/offshore development partners against quality and delivery outcomes. Excellent analytical, problem-solving and interpersonal skills; good command of English is a must. The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record certificate. Our culture and values We believe happy employees create thriving work environments. With over 500 team members from 32 countries, speaking over 30 languages, CHAMP is a uniquely diverse and welcoming place to work. Our globally minded staff collaborates with clients and vendors worldwide from our offices in London, Zürich, Manila, Atlanta, Singapore, and our Headquarters in the Grand Duchy of Luxembourg. Security: the successful candidate will have to comply with CHAMP Security Requirements (including but not limited to CHAMP's IT Security Policies, especially the ISMS Policy and the Acceptable Use Policy, mandatory courses, confidentiality and data protection, use of company assets, and incident reporting) . click apply for full job details