Customer Relations & Logistics Director

Customer Relations & Logistics Team Leader

Gatwick

Monday to Friday - 8:00am to 5:00pm

38 - 40,000 per annum

Reports to: Managing Director

Lloyd Recruitment are excited to offer an opportunity and growing international distribution company based near Gatwick.

They are seeking an enthusiastic and experienced and proactive Logistics & Customer Relations Team Leader to oversee customer operations and support business functions across both environments.

This is an interactive leadership role suited to someone who enjoys managing a team of 8 with intent to expand, coordinating international shipments, and working collaboratively across departments to ensure excellent service delivery and operational efficiency.

Key Responsibilities

• Manage customer orders from initial enquiry through to delivery across UK and European markets
• Lead, motivate and support a team of 8 across all operations
• Liaise closely with the Warehouse Manager, Managing Director, and Logistics & Operations Manager to ensure smooth daily operations
• Coordinate packing, invoicing, dispatch, and shipment scheduling
• Handle customer enquiries, returns, escalations, and after-sales support professionally and efficiently
• Organise and monitor UK and European courier and freight shipments
• Maintain accurate customer records and CRM updates
• Support process improvements to enhance customer experience and operational performance
• Assist with product and service-related queries where required

Skills & Experience

• Previous experience within customer operations, customer service management, or office operations leadership
• Strong organisational skills with the ability to manage multiple priorities
• Excellent communication skills with a professional and confident approach
• Experience using CRM systems and Microsoft Office packages
• Ability to work collaboratively within a fast-paced operational environment
• Strong attention to detail and problem-solving skills

Desirable

• Experience within logistics, distribution, or product-based environments
• Knowledge of UK and European shipping processes

Refer a friend and earn a retail voucher worth up to 500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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