Customer Support and Account Manager

JOB TITLE: Customer Support and Account Manager

LOCATION: Salisbury

SALARY: £25,000 - £35,000

WAY OF WORKING: Full Time Office-based Permanent

THE BUSINESS:

C4S Search are pleased to be working with a leading FMCG company.

THE CUSTOMER SUPPORT AND ACCOUNT MANAGER OPPORTUNITY:

• Acting as the primary point of contact for customers, managing enquiries across phone, email, and online channels
• Supporting and developing customer accounts to drive satisfaction and repeat business
• Managing the sales inbox, responding to enquiries, quotes, and order requests efficiently
• Processing customer orders accurately from receipt through to dispatch, liaising with warehouse and logistics teams
• Coordinating supplier orders, maintaining stock levels, and proactively resolving supply issues
• Contributing to process improvements and supporting general office administration as the business scales

YOUR KEY SKILLS:

• Proven experience in customer service, account management, or sales support
• Strong written and verbal communication skills
• Highly organised with excellent attention to detail
• Ability to multitask and manage a varied, fast-paced workload
• Confident using email systems and standard business software

Desirable:

• Experience in order processing, supply chain, or logistics coordination
• Background in FMCG, food, wholesale, or distribution environments
• Exposure to CRM or order management systems

If you are interested in the above role, please send an application detailing proof of the above or contact Shona in our office.

C4S Search connect future tech talent with leading deep tech, bio tech & clean tech organisations and we are always keen to hear from those who work in the tech industry.