Floor Manager

Floor Manager

Location: Rockliffe Hall, Darlington

Salary: £40,000 to £42,000 per annum

Hours: Fulltime - 45 hours per week, including weekends

Reporting to: Bar Manager and Food & Beverage Manager

Responsible for: Bar Supervisors, Floor Supervisors, Bartenders, Cocktail Servers and Support Staff (across the floor)

Job Purpose:

We're looking for an experienced Floor Manager who will be responsible for leading front-of-house floor operations during evening service, ensuring a polished, vibrant, and engaging guest experience. This is a highly visible, hands-on role focused on service excellence, atmosphere management, and seamless coordination between bar and floor teams.

The Floor Manager will act as the senior operational lead during service, setting the pace, maintaining standards, and ensuring delivers a consistently elevated evening bar experience.

Key responsibilities of the Floor Manager:

• Oversee the smooth running of floor operations during evening service
• Coordinate service flow between bar, cocktail servers, and floor teams
• Monitor pacing, guest volumes, and atmosphere throughout the night
• Ensure opening, service, and close-down procedures are executed correctly
• Maintain clear communication with the Bar Manager during service
• Address service or guest experience issues in real time
• Lead and support supervisors and floor-based team members during shifts
• Allocate floor sections and roles in line with service demands
• Deliver pre-service briefings and maintain communication during service
• Coach team members in service style, confidence, and guest engagement
• Manage performance and behaviour standards during service
• Maintain a strong, confident presence on the bar floor
• Engage naturally with guests, enhancing energy and atmosphere
• Handle guest feedback professionally and discreetly
• Ensure presentation, lighting, music levels, and ambiance align with the brand

About Us:

Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities.

Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence.

Why join?

To be part of an exceptional Floor Team within a premium hospitality environment during an exciting period of transformation and growth.

Benefits:

• A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months)
• Pension Scheme (Aegon)
• Hospitality Rewards Scheme
• Life Assurance (Legal & General)
• Private Medical Insurance (WPA)
• Selected Discounts Across the Resort
• Enhanced Annual Leave for Long Service
• Annual Leave - 20 Days plus Bank Holidays
• Employee Assistance Programme (Hospitality Action)
• Staff Meals
• Uniform Laundry Service

"Our success is dependent on every single individual in our team"