Senior Operations Director

Are you ready to own an enterprise-scale P&L, shape sector strategy, and lead diverse transport operations into their next phase of growth? Do you have the executive credibility to drive operational excellence, transformation, and customer partnership across multi-contract, multi-site transport networks? It's a great time to join our journey and be the game changer to deliver results as our Transport Senior Operations Director.

Join our Transport business unit as Senior Operations Director, where you'll be responsible for driving safety, growth, operational excellence, customer experience and people capability across multi contracts. You'll report into our Manager Director, and you'll lead senior operational leaders and site leads, acting as primary executive interface with strategic customers and play a pivotal role in shaping our sector strategy and transformation.

Pay, benefits and more:

We're looking to offer a competitive salary, and 25 days annual leave (plus bank holidays). Your benefits package includes a company car OR car allowance to the value of £8,000 PA, a discretionary annual bonus of a max 40%, private medical insurance, a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts!

What you'll do on a typical day:

• Own the big picture: Shape strategy, steer investment decisions and take full P&L ownership, turning diverse transport operations into profitable, sustainable growth engines
• Make great operations look effortless: Lead high-performing, multi-site operations that deliver every day, hitting KPIs, delighting customers and constantly finding smarter and efficient ways to work
• Be the voice customers trust: Act as executive sponsor for major customers, building strong partnerships, resolving the tough stuff quickly and unlocking long-term value together
• Lead change that actually sticks: Drive transformation, from new business mobilisation to network optimisation and 4PL capability - turning ambition into real-world results
• Build brilliant teams, safely: Develop confident senior leaders, champion safety and wellbeing, and create a culture where people feel empowered, accountable and excited to succeed

What you need to succeed at GXO:

• Senior, proven operator: Extensive senior-level experience leading large, complex logistics, transport, supply chain or 4PL operations with full P&L accountability
• Commercially sharp: Strong commercial instinct with hands-on experience across open and closed book contracts, focused on growth, value and performance
• Operations in your DNA: Deep understanding of transport operations, safety-critical environments and regulatory frameworks, with a relentless focus on doing things right
• Change leader with impact: Demonstrated success leading transformation, growth initiatives and major implementations - from strategy through to delivery
• Credible, values-led leader: Influential at Executive and Board level, data-driven, resilient, customer-focused and known for building high-performing leadership teams while setting the cultural standard

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement