Our vision is for safe and effective nursing and midwifery practice across the four countries of the UK - regulated and supported by the NMC - a fit for the future organisation, with fairness and equity at the heart of everything we do. Our role is to protect the public and maintain confidence in the nursing and midwifery professions. As the largest independent regulator in Europe of more than 860,000 nursing and midwifery professionals, we have a crucial role in making this a reality. We do this by setting and promoting high education and professional standards for all future and registered nurses and midwives in the UK and nursing associates in England. We also ensure every nurse, midwife and nursing associate on our Register meets clear standards of conduct and practice which protects the public and the reputation of our professions. We have a duty to investigate concerns and to take steps to protect the public in the relatively rare instances where we need to limit or restrict a nurse, midwife or nursing associate's right to practise. We are building a new NMC with integrity, fairness, respect, equity and effectiveness at its core. We are determined to improve and modernise our culture and ways of working. This will ensure that the public and professionals feel confident in our work. About the team We are currently recruiting this role on an initial 12 month contract. The Professional Regulation directorate plays a critical role in delivering the NMC's core regulatory functions, ensuring that concerns about professionals on our register are managed effectively, fairly and in the public interest. At the centre of the directorate is the Executive Support Team, a collaborative unit that enables the directorate to operate effectively and deliver against its priorities through a strong governance, performance and risk framework. You'll be joining a high performing and fast paced team that works closely with senior leaders, corporate and operational teams. With a focus on delivering high-quality outputs, improving processes and ensuring the directorate is able to run smoothly, with accurate and timely information to support decision-making at every level. Your role and impact As Executive Business Manager, you'll play a central role in coordinating and delivering the core business management activity that underpins the Professional Regulation directorate. Working closely with the Senior Executive Business Manager, you'll ensure governance, planning, performance and risk processes are delivered effectively, with high quality outputs to support senior decision-making, including producing Executive Board and Council papers. You'll lead the coordination of governance activity; from commissioning inputs and tracking actions to producing clear, well-structure papers and briefings. Alongside this, you'll support business planning cycles, performance reporting and risk management processes, ensuring information is accurate, aligned with our directorate and corporate objectives and is delivered to tight deadlines. This is a highly collaborative role and you'll be working across teams and functions to bring together complex information, maintain systems and logs and ensure directorate-wide activity is aligned and delivered to standard. The role also line manages Executive Assistants who support the delivery of high-quality executive support to our directorate leadership team and you will be contributing to a strong, values-led team culture. This is a role with real influence - offering the opportunity to shape how our business management activity is delivered and strengthen processes and drive continuous improvement across a critical part of our organisation. What you'll bring Experience Working in a business management, executive support or operational coordination role within a complex organisation. Supporting governance, business planning, performance reporting or risk management processes. Working with senior stakeholders and coordinating inputs across multiple teams. Skills Strong organisational skills, with the ability to manage multiple workstreams and competing priorities Excellent written communication skills, with experience producing high-quality reports, briefing and governance papers. Strong coordination skills, with the ability to manage processes, track actions and meet deadlines Analytical capability, with confidence in collating and interpreting information to support decision making. If you're a highly organised, proactive professional who thrives in a fast-paced environment and wants to play a key role in supporting senior leadership and organisational performance, we'd love to hear from you. Benefits 30 days annual leave Enhanced Pension Contributions via our attractive Pension Scheme - with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions Life Insurance - 4 x current salary Hybrid working Enhanced Maternity and Paternity Leave 24 Hours Employee Assistance Programme Cycle to Work Scheme Perkbox membership Subsidised restaurant in our Portland Place office Season ticket loans Additional Information The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post. Hybrid Working Policy We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working. Our Pay Policy It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request. For our internal colleagues, you will be paid in accordance to our internal pay policy. Reasonable adjustments We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us. Screening and vetting All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.
May 06, 2026
Full time
Our vision is for safe and effective nursing and midwifery practice across the four countries of the UK - regulated and supported by the NMC - a fit for the future organisation, with fairness and equity at the heart of everything we do. Our role is to protect the public and maintain confidence in the nursing and midwifery professions. As the largest independent regulator in Europe of more than 860,000 nursing and midwifery professionals, we have a crucial role in making this a reality. We do this by setting and promoting high education and professional standards for all future and registered nurses and midwives in the UK and nursing associates in England. We also ensure every nurse, midwife and nursing associate on our Register meets clear standards of conduct and practice which protects the public and the reputation of our professions. We have a duty to investigate concerns and to take steps to protect the public in the relatively rare instances where we need to limit or restrict a nurse, midwife or nursing associate's right to practise. We are building a new NMC with integrity, fairness, respect, equity and effectiveness at its core. We are determined to improve and modernise our culture and ways of working. This will ensure that the public and professionals feel confident in our work. About the team We are currently recruiting this role on an initial 12 month contract. The Professional Regulation directorate plays a critical role in delivering the NMC's core regulatory functions, ensuring that concerns about professionals on our register are managed effectively, fairly and in the public interest. At the centre of the directorate is the Executive Support Team, a collaborative unit that enables the directorate to operate effectively and deliver against its priorities through a strong governance, performance and risk framework. You'll be joining a high performing and fast paced team that works closely with senior leaders, corporate and operational teams. With a focus on delivering high-quality outputs, improving processes and ensuring the directorate is able to run smoothly, with accurate and timely information to support decision-making at every level. Your role and impact As Executive Business Manager, you'll play a central role in coordinating and delivering the core business management activity that underpins the Professional Regulation directorate. Working closely with the Senior Executive Business Manager, you'll ensure governance, planning, performance and risk processes are delivered effectively, with high quality outputs to support senior decision-making, including producing Executive Board and Council papers. You'll lead the coordination of governance activity; from commissioning inputs and tracking actions to producing clear, well-structure papers and briefings. Alongside this, you'll support business planning cycles, performance reporting and risk management processes, ensuring information is accurate, aligned with our directorate and corporate objectives and is delivered to tight deadlines. This is a highly collaborative role and you'll be working across teams and functions to bring together complex information, maintain systems and logs and ensure directorate-wide activity is aligned and delivered to standard. The role also line manages Executive Assistants who support the delivery of high-quality executive support to our directorate leadership team and you will be contributing to a strong, values-led team culture. This is a role with real influence - offering the opportunity to shape how our business management activity is delivered and strengthen processes and drive continuous improvement across a critical part of our organisation. What you'll bring Experience Working in a business management, executive support or operational coordination role within a complex organisation. Supporting governance, business planning, performance reporting or risk management processes. Working with senior stakeholders and coordinating inputs across multiple teams. Skills Strong organisational skills, with the ability to manage multiple workstreams and competing priorities Excellent written communication skills, with experience producing high-quality reports, briefing and governance papers. Strong coordination skills, with the ability to manage processes, track actions and meet deadlines Analytical capability, with confidence in collating and interpreting information to support decision making. If you're a highly organised, proactive professional who thrives in a fast-paced environment and wants to play a key role in supporting senior leadership and organisational performance, we'd love to hear from you. Benefits 30 days annual leave Enhanced Pension Contributions via our attractive Pension Scheme - with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions Life Insurance - 4 x current salary Hybrid working Enhanced Maternity and Paternity Leave 24 Hours Employee Assistance Programme Cycle to Work Scheme Perkbox membership Subsidised restaurant in our Portland Place office Season ticket loans Additional Information The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post. Hybrid Working Policy We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working. Our Pay Policy It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request. For our internal colleagues, you will be paid in accordance to our internal pay policy. Reasonable adjustments We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us. Screening and vetting All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
May 05, 2026
Full time
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
We're looking for a Logistics Operations Director to lead and shape our logistics and distribution operations across the UK and Europe.You'll take ownership of ensuring our warehouse network, infrastructure, and operating models are scalable, efficient, and aligned to both current demand and future growth. By driving consistency, advancing automation, and embedding a culture of continuous improvement across all hubs, you'll play a key role in enhancing operational performance, optimising costs, and delivering a high-quality customer experience. Key Responsibilities Lead the strategy and ongoing development of our UK and European logistics network (currently six hubs), defining future capability and operational evolution. Define and deliver warehouse and logistics infrastructure strategy across all hubs (Yorkshire, Ireland, Spain, Germany, Sweden), including automation, redevelopment, and the introduction of new equipment, processes and implementation plans. Maximise opportunities for operational consistency improvement, cost optimisation, and customer experience enhancement across all locations. Identify and present a comprehensive set of KPI's and metrics to demonstrate service performance across all logistics operations. Drive continuous improvement and efficiency in warehouse operations, including automation, capacity planning, and operational process optimisation. Identify opportunities to optimise the physical layout, flow, capacity and capability of existing sites through redesign, automation integration, and improved use of space. Deliver and establish efficient operations at the new UK Distribution Centre, including building a high-performing team and defining Labour strategy (automation vs workforce mix). Act as line manager of central warehouse management team. Oversee Returns and trade-in operational infrastructure across all hubs, ensuring they are scalable as product complexity and order volumes increase. Ensure logistics operations can support rapid growth in order volumes, product range, and international shipping complexity. What You'll Bring Senior leadership experience across multi-site warehouse and logistics operations, ideally within an international or European network. Proven ability to define and deliver logistics and distribution strategy aligned to business growth, scalability, and customer service objectives. Strong operational expertise in warehouse environments, including automation, capacity planning, infrastructure development, and process optimisation. Demonstrated success leading large-scale change and improvement initiatives, such as new site start-ups, redevelopments, or network transformation. Highly developed analytical and commercial capability, with experience using KPIs and data to drive performance, cost optimisation, and decision-making. Desirable: Experience operating across European logistics networks and managing the complexity of international distribution. Exposure to advanced warehouse automation technologies and system implementations. Experience overseeing returns, refurb, or trade-in operations at scale. Background in fast-growth, multi-channel, or omnichannel environments. Additional Information Standard working hours with flexibility expected at Director level. Based at our Clifton Moor site in York, with travel to UK and European locations as required. What we'll give you Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing: Competitive salary. Generous discount scheme across our full range of music and home entertainment products. Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas. Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a 'Mindful Employer'. Free car parking with access to electric charging points. Onsite cafe for snacks & drinks with an outside seating area. A relaxed dress code and a great coffee machine to make your day more enjoyable. Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit.We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us.REF-
May 05, 2026
Full time
We're looking for a Logistics Operations Director to lead and shape our logistics and distribution operations across the UK and Europe.You'll take ownership of ensuring our warehouse network, infrastructure, and operating models are scalable, efficient, and aligned to both current demand and future growth. By driving consistency, advancing automation, and embedding a culture of continuous improvement across all hubs, you'll play a key role in enhancing operational performance, optimising costs, and delivering a high-quality customer experience. Key Responsibilities Lead the strategy and ongoing development of our UK and European logistics network (currently six hubs), defining future capability and operational evolution. Define and deliver warehouse and logistics infrastructure strategy across all hubs (Yorkshire, Ireland, Spain, Germany, Sweden), including automation, redevelopment, and the introduction of new equipment, processes and implementation plans. Maximise opportunities for operational consistency improvement, cost optimisation, and customer experience enhancement across all locations. Identify and present a comprehensive set of KPI's and metrics to demonstrate service performance across all logistics operations. Drive continuous improvement and efficiency in warehouse operations, including automation, capacity planning, and operational process optimisation. Identify opportunities to optimise the physical layout, flow, capacity and capability of existing sites through redesign, automation integration, and improved use of space. Deliver and establish efficient operations at the new UK Distribution Centre, including building a high-performing team and defining Labour strategy (automation vs workforce mix). Act as line manager of central warehouse management team. Oversee Returns and trade-in operational infrastructure across all hubs, ensuring they are scalable as product complexity and order volumes increase. Ensure logistics operations can support rapid growth in order volumes, product range, and international shipping complexity. What You'll Bring Senior leadership experience across multi-site warehouse and logistics operations, ideally within an international or European network. Proven ability to define and deliver logistics and distribution strategy aligned to business growth, scalability, and customer service objectives. Strong operational expertise in warehouse environments, including automation, capacity planning, infrastructure development, and process optimisation. Demonstrated success leading large-scale change and improvement initiatives, such as new site start-ups, redevelopments, or network transformation. Highly developed analytical and commercial capability, with experience using KPIs and data to drive performance, cost optimisation, and decision-making. Desirable: Experience operating across European logistics networks and managing the complexity of international distribution. Exposure to advanced warehouse automation technologies and system implementations. Experience overseeing returns, refurb, or trade-in operations at scale. Background in fast-growth, multi-channel, or omnichannel environments. Additional Information Standard working hours with flexibility expected at Director level. Based at our Clifton Moor site in York, with travel to UK and European locations as required. What we'll give you Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing: Competitive salary. Generous discount scheme across our full range of music and home entertainment products. Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas. Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a 'Mindful Employer'. Free car parking with access to electric charging points. Onsite cafe for snacks & drinks with an outside seating area. A relaxed dress code and a great coffee machine to make your day more enjoyable. Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit.We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us.REF-
The Warehouse Operations Manager will oversee the daily operations, ensuring smooth and efficient management of warehouse and distribution activities. This role requires strong organisational skills and the ability to lead teams in a fast-paced environment. Client Details Our client is a leading provider of logistics services. Description Based at our clients operation in London, the Warehouse Operations Manager will lead and manage the day-to-day Warehouse, Inventory and Transport operations team and activities. Reporting in to the General Manager you will be responsible for leading an inclusive culture, built on trust and high performance whilst also meeting legal, KPI and budgetary targets. Key responsibilities include: Providing a genuine and authentic leadership for the operations team. Influencing, managing and maintaining internal and external relationships across a variety of stakeholders, including Union partnerships. Delivering continuous improvement to KPI performance, understanding the business and cost implications of decisions made. Responsible for the day-to-day people management of direct reports, as well as talent spotting, driving development and succession planning. Day-to-day risk management and compliance, operating within legislation, policy and process in all matters ranging from people management to HSE. Identifying operations efficiencies and leading continuous improvement initiatives. Ensuring that the customer is at the centre of every decision-making process. Working closely with the planning team to identify key events and the operational capability of delivering these. Working with other senior managers to identify opportunities for further operational optimisation, understanding the balance between service and cost. Keeping up to date with changes in legislation and implement adjustments accordingly. Profile The successful Warehouse Operations Manager will live within a commuting distance of London and be able to demonstrate the following experience: Previous senior operational leadership within a fast paced warehousing operation. A warehousing expertise with an ability to lead, engage and inspire others in an inclusive way in order to deliver successful results. Someone who takes a positive approach in leading change, with a keen focus on continuous improvement initiatives. Previous experience working within a unionised environment and an understanding of the importance of building positive and mutually beneficial relationships with key stakeholders. Be able to demonstrate where you have built strong collaborative working relationships across a variety of levels. Confident in making critical time-pressured decisions in a fast-paced and ever-changing environment. Job Offer An attractive reward package will be offered to the successful candidate and will include: Competitive salary ranging from 65,000 to 75,000, depending on experience. Additional benefits package to include company car allowance, performance-related bonus, pension scheme, private healthcare, onsite parking and much more.
May 05, 2026
Full time
The Warehouse Operations Manager will oversee the daily operations, ensuring smooth and efficient management of warehouse and distribution activities. This role requires strong organisational skills and the ability to lead teams in a fast-paced environment. Client Details Our client is a leading provider of logistics services. Description Based at our clients operation in London, the Warehouse Operations Manager will lead and manage the day-to-day Warehouse, Inventory and Transport operations team and activities. Reporting in to the General Manager you will be responsible for leading an inclusive culture, built on trust and high performance whilst also meeting legal, KPI and budgetary targets. Key responsibilities include: Providing a genuine and authentic leadership for the operations team. Influencing, managing and maintaining internal and external relationships across a variety of stakeholders, including Union partnerships. Delivering continuous improvement to KPI performance, understanding the business and cost implications of decisions made. Responsible for the day-to-day people management of direct reports, as well as talent spotting, driving development and succession planning. Day-to-day risk management and compliance, operating within legislation, policy and process in all matters ranging from people management to HSE. Identifying operations efficiencies and leading continuous improvement initiatives. Ensuring that the customer is at the centre of every decision-making process. Working closely with the planning team to identify key events and the operational capability of delivering these. Working with other senior managers to identify opportunities for further operational optimisation, understanding the balance between service and cost. Keeping up to date with changes in legislation and implement adjustments accordingly. Profile The successful Warehouse Operations Manager will live within a commuting distance of London and be able to demonstrate the following experience: Previous senior operational leadership within a fast paced warehousing operation. A warehousing expertise with an ability to lead, engage and inspire others in an inclusive way in order to deliver successful results. Someone who takes a positive approach in leading change, with a keen focus on continuous improvement initiatives. Previous experience working within a unionised environment and an understanding of the importance of building positive and mutually beneficial relationships with key stakeholders. Be able to demonstrate where you have built strong collaborative working relationships across a variety of levels. Confident in making critical time-pressured decisions in a fast-paced and ever-changing environment. Job Offer An attractive reward package will be offered to the successful candidate and will include: Competitive salary ranging from 65,000 to 75,000, depending on experience. Additional benefits package to include company car allowance, performance-related bonus, pension scheme, private healthcare, onsite parking and much more.
Deputy Manager - Day Centre Operations We are seeking an experienced Deputy Manager to lead the day-to-day operations of a busy Day Centre, providing a safe, welcoming gateway to support for people facing multiple disadvantages. Salary: £32,439 - £35,909 per annum (rising incrementally with service) Location: Southend on Sea, Essex Hours: 37 hours per week (rota including occasional evenings, weekends and bank holidays) Contract: Permanent Closing date: 12th May 2026 About the role Reporting to the Service Manager, you will have operational responsibility for the smooth and effective running of a Day Centre that supports people experiencing homelessness and related challenges. You will provide visible, on-site leadership, ensuring high standards of safety, compliance and person-centred practice. Key responsibilities include: Overseeing daily operations of the Day Centre, creating a safe, inclusive and well-managed environment Leading and supervising staff, volunteers and cleaning provision Managing visitors, safeguarding processes and incident responses Coordinating partner-led services, activities and advice sessions within the Centre Taking responsibility for health and safety, building compliance and premises management Overseeing donations, resources and stock control Ensuring accurate monitoring, recording and reporting of service activity Acting as a key point of contact for partners and local community stakeholders Deputising for senior management and supporting cross-cover across services when required This role requires confidence in decision-making, a calm approach under pressure and the ability to support staff managing complex situations. About you You will have experience working within homelessness, housing, social care or a related support setting, particularly with people who have multiple and complex needs. You will also bring: Experience of leading or supervising staff or volunteers Confidence managing incidents, safeguarding concerns and crisis situations Strong knowledge of trauma-informed and psychologically informed practice Excellent organisational and communication skills A values-led, resilient and solution-focused leadership style Experience managing a building-based or drop-in service is desirable. About the organisation This organisation provides frontline support services to people experiencing homelessness and multiple disadvantage, working in partnership with local agencies and the community to create pathways into safety, stability and longer-term support. The culture is values-driven, inclusive and committed to dignity, respect and continuous improvement. Other roles you may have experience of could include: Service Manager, Day Centre Manager, Assistant Manager, Operations Manager, Homelessness Services Manager, Support Services Manager, Outreach Team Leader, Housing Services Manager
May 05, 2026
Full time
Deputy Manager - Day Centre Operations We are seeking an experienced Deputy Manager to lead the day-to-day operations of a busy Day Centre, providing a safe, welcoming gateway to support for people facing multiple disadvantages. Salary: £32,439 - £35,909 per annum (rising incrementally with service) Location: Southend on Sea, Essex Hours: 37 hours per week (rota including occasional evenings, weekends and bank holidays) Contract: Permanent Closing date: 12th May 2026 About the role Reporting to the Service Manager, you will have operational responsibility for the smooth and effective running of a Day Centre that supports people experiencing homelessness and related challenges. You will provide visible, on-site leadership, ensuring high standards of safety, compliance and person-centred practice. Key responsibilities include: Overseeing daily operations of the Day Centre, creating a safe, inclusive and well-managed environment Leading and supervising staff, volunteers and cleaning provision Managing visitors, safeguarding processes and incident responses Coordinating partner-led services, activities and advice sessions within the Centre Taking responsibility for health and safety, building compliance and premises management Overseeing donations, resources and stock control Ensuring accurate monitoring, recording and reporting of service activity Acting as a key point of contact for partners and local community stakeholders Deputising for senior management and supporting cross-cover across services when required This role requires confidence in decision-making, a calm approach under pressure and the ability to support staff managing complex situations. About you You will have experience working within homelessness, housing, social care or a related support setting, particularly with people who have multiple and complex needs. You will also bring: Experience of leading or supervising staff or volunteers Confidence managing incidents, safeguarding concerns and crisis situations Strong knowledge of trauma-informed and psychologically informed practice Excellent organisational and communication skills A values-led, resilient and solution-focused leadership style Experience managing a building-based or drop-in service is desirable. About the organisation This organisation provides frontline support services to people experiencing homelessness and multiple disadvantage, working in partnership with local agencies and the community to create pathways into safety, stability and longer-term support. The culture is values-driven, inclusive and committed to dignity, respect and continuous improvement. Other roles you may have experience of could include: Service Manager, Day Centre Manager, Assistant Manager, Operations Manager, Homelessness Services Manager, Support Services Manager, Outreach Team Leader, Housing Services Manager
Senior Service Manager (Complex Needs) Department: Adults NorthLocation: Regional - travel required across Greater Manchester, Yorkshire, North Wales Salary: £45000.00 plus £3600.00 car allowance + bonuses 'Extraordinary Days, Every Day' At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs. We are seeking an experienced Senior Service Manager (Complex Needs) to provide operational and strategic leadership across our Adults North services. This senior role supports individuals with learning disabilities, autism, mental health conditions and other complex needs to live safe, fulfilling and person-centred lives. Key Responsibilities Oversee and support multiple supported living services Lead service development, start-ups and transitions in partnership with Locality and New Business teams Ensure services meet or exceed CQC and regulatory standards Coach, mentor and develop Registered Managers, Service Managers and frontline teams Build strong relationships with commissioners, local authorities and professionals Manage budgets, risks, quality assurance and continuous service improvement Contribute to regional Senior Management Team discussions Lead or support complex HR investigations when required Essential Requirements Level 5 qualification in Health & Social Care (or equivalent) Management/Leadership qualification (Level 3+) Experience as a CQC Registered Manager Multi-site management experience within complex needs services Strong knowledge of person-centred, trauma-informed practice Experience with safeguarding, inspections and statutory authorities Financial and people management experience Full UK driving licence and access to own vehicle Skills & Attributes Strong leadership, communication and decision-making skills Calm, resilient and values-driven Passionate about empowering people with complex needs High standards of integrity, professionalism and accountability Additional Information Flexible working required, including occasional evenings/weekends Enhanced DBS required Commitment to safeguarding, equality and ongoing professional development What We Offer Recommend A Friend Bonus Free DBS Check Blue Light Card Stakeholder Pension Free Employee Assistance Programme Annual Employee Awards Evening Employee Recognition Schemes Ongoing training with clear career progression opportunities, including access to qualifications up to degree level CareTech Foundation - Opportunity to apply for family and friend's grant Apply today to join a friendly, empowering organisation committed to person-centred support and creating Extraordinary Days, Every Day. About CareTech CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence.CareTech Community Services are proud to inform you that they are a Disability Confident Leader. Due to the high volume of applications, only shortlisted candidates will be contacted within 7-10 days. Some roles may require male or female employees only, where this is a genuine occupational requirement in accordance with the Equality Act 2010. Greater Manchester - Senior Service Manager SYS-24957 North Yorkshire - Senior Service Manager SYS-24957 South Yorkshire - Senior Service Manager SYS-24957
May 05, 2026
Full time
Senior Service Manager (Complex Needs) Department: Adults NorthLocation: Regional - travel required across Greater Manchester, Yorkshire, North Wales Salary: £45000.00 plus £3600.00 car allowance + bonuses 'Extraordinary Days, Every Day' At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs. We are seeking an experienced Senior Service Manager (Complex Needs) to provide operational and strategic leadership across our Adults North services. This senior role supports individuals with learning disabilities, autism, mental health conditions and other complex needs to live safe, fulfilling and person-centred lives. Key Responsibilities Oversee and support multiple supported living services Lead service development, start-ups and transitions in partnership with Locality and New Business teams Ensure services meet or exceed CQC and regulatory standards Coach, mentor and develop Registered Managers, Service Managers and frontline teams Build strong relationships with commissioners, local authorities and professionals Manage budgets, risks, quality assurance and continuous service improvement Contribute to regional Senior Management Team discussions Lead or support complex HR investigations when required Essential Requirements Level 5 qualification in Health & Social Care (or equivalent) Management/Leadership qualification (Level 3+) Experience as a CQC Registered Manager Multi-site management experience within complex needs services Strong knowledge of person-centred, trauma-informed practice Experience with safeguarding, inspections and statutory authorities Financial and people management experience Full UK driving licence and access to own vehicle Skills & Attributes Strong leadership, communication and decision-making skills Calm, resilient and values-driven Passionate about empowering people with complex needs High standards of integrity, professionalism and accountability Additional Information Flexible working required, including occasional evenings/weekends Enhanced DBS required Commitment to safeguarding, equality and ongoing professional development What We Offer Recommend A Friend Bonus Free DBS Check Blue Light Card Stakeholder Pension Free Employee Assistance Programme Annual Employee Awards Evening Employee Recognition Schemes Ongoing training with clear career progression opportunities, including access to qualifications up to degree level CareTech Foundation - Opportunity to apply for family and friend's grant Apply today to join a friendly, empowering organisation committed to person-centred support and creating Extraordinary Days, Every Day. About CareTech CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence.CareTech Community Services are proud to inform you that they are a Disability Confident Leader. Due to the high volume of applications, only shortlisted candidates will be contacted within 7-10 days. Some roles may require male or female employees only, where this is a genuine occupational requirement in accordance with the Equality Act 2010. Greater Manchester - Senior Service Manager SYS-24957 North Yorkshire - Senior Service Manager SYS-24957 South Yorkshire - Senior Service Manager SYS-24957
Production Manager £42,000 £45,000 + Benefits Full Time 37.5 Hours per Week Early Start (6:00am) Blackwood An exciting opportunity has arisen for an experienced Production Manager to join a well-established and fast-paced manufacturing operation based in the Blackwood area. Reporting directly to the Operations Director, this role is ideal for a highly organised and analytical individual who thrives in a production environment and enjoys coordinating workflow, driving operational performance, and managing production priorities to achieve throughput and delivery targets. This is a slightly different Production Manager role to the traditional people-management-focused position. While you will coordinate and allocate work across approximately 75 operational staff, the focus is heavily centred around production planning, operational flow, bottleneck management, and ensuring production targets are achieved efficiently. Key Responsibilities Develop and manage production schedules across multiple work centres Coordinate workflow and allocate work to support operational throughput targets Identify bottlenecks and implement solutions to maintain production continuity Create and manage project plans to support operational delivery and efficiency Monitor operational performance and analyse production data to drive improvements Work closely with senior leadership to ensure customer and business requirements are achieved Produce operational reports and performance updates Ensure high standards of safety, quality, and compliance are maintained Support continuous improvement initiatives across operations The Ideal Candidate Will Have Previous experience within a production, manufacturing, operations, or planning environment Strong analytical and organisational skills Experience creating project plans and managing operational priorities The ability to problem solve quickly within a fast-paced environment Excellent communication and stakeholder management skills Confidence working with KPIs, operational data, and reporting A proactive, structured, and can-do approach Good IT skills including Microsoft Excel, Word, and Outlook Benefits 24 days annual leave plus bank holidays (increasing with service) Company pension scheme Life assurance Company sick pay scheme Employee Assistance Programme On-site parking We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, sexual orientation, religion and many other parts of one s identity. All of our employee s points of view are key to our success, and inclusion is everyone's responsibility.
May 05, 2026
Full time
Production Manager £42,000 £45,000 + Benefits Full Time 37.5 Hours per Week Early Start (6:00am) Blackwood An exciting opportunity has arisen for an experienced Production Manager to join a well-established and fast-paced manufacturing operation based in the Blackwood area. Reporting directly to the Operations Director, this role is ideal for a highly organised and analytical individual who thrives in a production environment and enjoys coordinating workflow, driving operational performance, and managing production priorities to achieve throughput and delivery targets. This is a slightly different Production Manager role to the traditional people-management-focused position. While you will coordinate and allocate work across approximately 75 operational staff, the focus is heavily centred around production planning, operational flow, bottleneck management, and ensuring production targets are achieved efficiently. Key Responsibilities Develop and manage production schedules across multiple work centres Coordinate workflow and allocate work to support operational throughput targets Identify bottlenecks and implement solutions to maintain production continuity Create and manage project plans to support operational delivery and efficiency Monitor operational performance and analyse production data to drive improvements Work closely with senior leadership to ensure customer and business requirements are achieved Produce operational reports and performance updates Ensure high standards of safety, quality, and compliance are maintained Support continuous improvement initiatives across operations The Ideal Candidate Will Have Previous experience within a production, manufacturing, operations, or planning environment Strong analytical and organisational skills Experience creating project plans and managing operational priorities The ability to problem solve quickly within a fast-paced environment Excellent communication and stakeholder management skills Confidence working with KPIs, operational data, and reporting A proactive, structured, and can-do approach Good IT skills including Microsoft Excel, Word, and Outlook Benefits 24 days annual leave plus bank holidays (increasing with service) Company pension scheme Life assurance Company sick pay scheme Employee Assistance Programme On-site parking We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, sexual orientation, religion and many other parts of one s identity. All of our employee s points of view are key to our success, and inclusion is everyone's responsibility.
Deputy Manager - Day Centre Operations We are seeking an experienced Deputy Manager to lead the day-to-day operations of a busy Day Centre, providing a safe, welcoming gateway to support for people facing multiple disadvantages. Salary: £32,439 - £35,909 per annum (rising incrementally with service)Location: Southend on Sea, EssexHours: 37 hours per week (rota including occasional evenings, weekends and bank holidays)Contract: PermanentClosing date: 12th May 2026 About the role Reporting to the Service Manager, you will have operational responsibility for the smooth and effective running of a Day Centre that supports people experiencing homelessness and related challenges. You will provide visible, on-site leadership, ensuring high standards of safety, compliance and person-centred practice. Key responsibilities include: Overseeing daily operations of the Day Centre, creating a safe, inclusive and well-managed environment Leading and supervising staff, volunteers and cleaning provision Managing visitors, safeguarding processes and incident responses Coordinating partner-led services, activities and advice sessions within the Centre Taking responsibility for health and safety, building compliance and premises management Overseeing donations, resources and stock control Ensuring accurate monitoring, recording and reporting of service activity Acting as a key point of contact for partners and local community stakeholders Deputising for senior management and supporting cross-cover across services when required This role requires confidence in decision-making, a calm approach under pressure and the ability to support staff managing complex situations. About you You will have experience working within homelessness, housing, social care or a related support setting, particularly with people who have multiple and complex needs. You will also bring: Experience of leading or supervising staff or volunteers Confidence managing incidents, safeguarding concerns and crisis situations Strong knowledge of trauma-informed and psychologically informed practice Excellent organisational and communication skills A values-led, resilient and solution-focused leadership style Experience managing a building-based or drop-in service is desirable. About the organisation This organisation provides frontline support services to people experiencing homelessness and multiple disadvantage, working in partnership with local agencies and the community to create pathways into safety, stability and longer-term support. The culture is values-driven, inclusive and committed to dignity, respect and continuous improvement. Other roles you may have experience of could include: Service Manager, Day Centre Manager, Assistant Manager, Operations Manager, Homelessness Services Manager, Support Services Manager, Outreach Team Leader, Housing Services Manager
May 05, 2026
Full time
Deputy Manager - Day Centre Operations We are seeking an experienced Deputy Manager to lead the day-to-day operations of a busy Day Centre, providing a safe, welcoming gateway to support for people facing multiple disadvantages. Salary: £32,439 - £35,909 per annum (rising incrementally with service)Location: Southend on Sea, EssexHours: 37 hours per week (rota including occasional evenings, weekends and bank holidays)Contract: PermanentClosing date: 12th May 2026 About the role Reporting to the Service Manager, you will have operational responsibility for the smooth and effective running of a Day Centre that supports people experiencing homelessness and related challenges. You will provide visible, on-site leadership, ensuring high standards of safety, compliance and person-centred practice. Key responsibilities include: Overseeing daily operations of the Day Centre, creating a safe, inclusive and well-managed environment Leading and supervising staff, volunteers and cleaning provision Managing visitors, safeguarding processes and incident responses Coordinating partner-led services, activities and advice sessions within the Centre Taking responsibility for health and safety, building compliance and premises management Overseeing donations, resources and stock control Ensuring accurate monitoring, recording and reporting of service activity Acting as a key point of contact for partners and local community stakeholders Deputising for senior management and supporting cross-cover across services when required This role requires confidence in decision-making, a calm approach under pressure and the ability to support staff managing complex situations. About you You will have experience working within homelessness, housing, social care or a related support setting, particularly with people who have multiple and complex needs. You will also bring: Experience of leading or supervising staff or volunteers Confidence managing incidents, safeguarding concerns and crisis situations Strong knowledge of trauma-informed and psychologically informed practice Excellent organisational and communication skills A values-led, resilient and solution-focused leadership style Experience managing a building-based or drop-in service is desirable. About the organisation This organisation provides frontline support services to people experiencing homelessness and multiple disadvantage, working in partnership with local agencies and the community to create pathways into safety, stability and longer-term support. The culture is values-driven, inclusive and committed to dignity, respect and continuous improvement. Other roles you may have experience of could include: Service Manager, Day Centre Manager, Assistant Manager, Operations Manager, Homelessness Services Manager, Support Services Manager, Outreach Team Leader, Housing Services Manager
Customer Service Manager Salary: £40,000 £42,000 Location: Oldham Are you an experienced Customer Service professional looking to join a fast-growing, environmentally focused business? We are recruiting on behalf of a thriving company specialising in helping businesses reduce waste and make a positive environmental impact. We are seeking a proactive, organised Customer Service Manager to lead and improve customer service operations as they continue to grow. With the aim of having zero landfill from the products they recycle, they need to ensure that the process is seamless for their customers. The Role As Customer Service Manager, you will play a key role in ensuring excellent service delivery while driving efficiency across the business. Responsibilities include: Managing customer enquiries, issues and service requests in a professional and timely manner. Coordinating collections and deliveries with customers and logistics companies. Reviewing current customer service processes and identifying potential improvements. Streamlining and automating workflows to increase efficiency. Implementing new systems and processes to support continued growth. Leading by example to deliver outstanding customer satisfaction. About You We are looking for someone who is customer-focused, solutions-driven and passionate about continuous improvement. You will have: Proven experience in a customer service management or senior customer service role. Strong background in handling customer queries and resolving issues. Innovative ideas to improve systems, processes and service delivery. Excellent organisational and communication skills. Confidence working in a fast-paced, growing business environment. A positive, hands-on approach to logistics problem solving. The successful candidate can expect a salary of between £40,000 £42,000, depending on the experience you can offer. This role is a fantastic opportunity to join a fast-growing, environmentally responsible company that can offer ongoing career development as the business expands. If you are ready to bring your customer service expertise to a growing green business, we d love to hear from you. Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location.
May 04, 2026
Full time
Customer Service Manager Salary: £40,000 £42,000 Location: Oldham Are you an experienced Customer Service professional looking to join a fast-growing, environmentally focused business? We are recruiting on behalf of a thriving company specialising in helping businesses reduce waste and make a positive environmental impact. We are seeking a proactive, organised Customer Service Manager to lead and improve customer service operations as they continue to grow. With the aim of having zero landfill from the products they recycle, they need to ensure that the process is seamless for their customers. The Role As Customer Service Manager, you will play a key role in ensuring excellent service delivery while driving efficiency across the business. Responsibilities include: Managing customer enquiries, issues and service requests in a professional and timely manner. Coordinating collections and deliveries with customers and logistics companies. Reviewing current customer service processes and identifying potential improvements. Streamlining and automating workflows to increase efficiency. Implementing new systems and processes to support continued growth. Leading by example to deliver outstanding customer satisfaction. About You We are looking for someone who is customer-focused, solutions-driven and passionate about continuous improvement. You will have: Proven experience in a customer service management or senior customer service role. Strong background in handling customer queries and resolving issues. Innovative ideas to improve systems, processes and service delivery. Excellent organisational and communication skills. Confidence working in a fast-paced, growing business environment. A positive, hands-on approach to logistics problem solving. The successful candidate can expect a salary of between £40,000 £42,000, depending on the experience you can offer. This role is a fantastic opportunity to join a fast-growing, environmentally responsible company that can offer ongoing career development as the business expands. If you are ready to bring your customer service expertise to a growing green business, we d love to hear from you. Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location.
Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist "by and for" organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
May 04, 2026
Full time
Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist "by and for" organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Customer Service Assistant Manager We are working with a growing, customer focused organisation based in Tamworth to recruit a Customer Service Assistant Manager. As a key member of the management team, you will support the Customer Service Operations Manager in the day-to-day running of the department. You'll lead and develop Team Leaders and Advisors, ensuring all customer enquiries, orders, and communications are handled efficiently, accurately, and in line with high service standards. As a Customer Service Assistant Manager, you will need to have/be: Proven experience in a supervisory or Team Leader role within Customer Service, Contact Centre, or operations. Strong track record of leading, coaching, and developing teams to achieve targets. Experience managing escalated complaints and complex customer queries. Background in workload planning and delivering against KPIs and SLAs. Experience with training, onboarding, and team development. Strong leadership skills with the ability to motivate and engage teams. Confident in performance management, including 1:1s and appraisals. Excellent communication skills with the ability to influence stakeholders. Highly organised with the ability to manage multiple priorities. Confident analysing performance data to drive improvements. Strong problem-solving skills and sound operational judgement. Proficient in Microsoft Office and able to learn new systems quickly. Professional, proactive, and calm under pressure. A collaborative team player with a positive, adaptable approach. High levels of integrity, professionalism, and customer focus. Details: Salary: 30,000 - 35,000 Working Hours: Full Time, Monday - Friday Location: Tamworth (full time on site) Duration: Permanent Role of Customer Service Assistant Manager: Lead, motivate, and develop the Customer Service team. Conduct 1:1s and performance reviews with Team Leaders. Provide coaching, guidance, and performance feedback. Ensure HR policy compliance and manage ER matters. Identify training needs and support development. Oversee recruitment and onboarding. Manage workload to ensure accurate, timely order processing against KPIs/SLAs. Maintain high standards across all customer interactions. Resolve escalated issues, including complaints and delivery delays. Monitor key accounts and produce performance reports. Analyse trends and drive continuous improvement. Ensure adherence to processes and procedures. Work with Operations Support to track orders through to completion. Liaise with operations on stock, collections, and deliveries. Collaborate with commercial/technical teams on bespoke orders. Partner with Sales and Key Account teams on customer requirements. Coordinate with Purchasing and Supply Chain for stock and ETAs. Manage carrier communication to minimise delivery issues. Attend leadership meetings and cascade key updates. Participate in supplier reviews to improve performance. Track actions and ensure follow-up and delivery. Support senior leadership and wider Customer Service function. Benefits of working as a Customer Service Assistant Manager: 23 days holiday + bank holidays Option to buy up to 5 additional days Health Cashback Plan Pension Scheme Life Assurance Free parking
May 04, 2026
Full time
Customer Service Assistant Manager We are working with a growing, customer focused organisation based in Tamworth to recruit a Customer Service Assistant Manager. As a key member of the management team, you will support the Customer Service Operations Manager in the day-to-day running of the department. You'll lead and develop Team Leaders and Advisors, ensuring all customer enquiries, orders, and communications are handled efficiently, accurately, and in line with high service standards. As a Customer Service Assistant Manager, you will need to have/be: Proven experience in a supervisory or Team Leader role within Customer Service, Contact Centre, or operations. Strong track record of leading, coaching, and developing teams to achieve targets. Experience managing escalated complaints and complex customer queries. Background in workload planning and delivering against KPIs and SLAs. Experience with training, onboarding, and team development. Strong leadership skills with the ability to motivate and engage teams. Confident in performance management, including 1:1s and appraisals. Excellent communication skills with the ability to influence stakeholders. Highly organised with the ability to manage multiple priorities. Confident analysing performance data to drive improvements. Strong problem-solving skills and sound operational judgement. Proficient in Microsoft Office and able to learn new systems quickly. Professional, proactive, and calm under pressure. A collaborative team player with a positive, adaptable approach. High levels of integrity, professionalism, and customer focus. Details: Salary: 30,000 - 35,000 Working Hours: Full Time, Monday - Friday Location: Tamworth (full time on site) Duration: Permanent Role of Customer Service Assistant Manager: Lead, motivate, and develop the Customer Service team. Conduct 1:1s and performance reviews with Team Leaders. Provide coaching, guidance, and performance feedback. Ensure HR policy compliance and manage ER matters. Identify training needs and support development. Oversee recruitment and onboarding. Manage workload to ensure accurate, timely order processing against KPIs/SLAs. Maintain high standards across all customer interactions. Resolve escalated issues, including complaints and delivery delays. Monitor key accounts and produce performance reports. Analyse trends and drive continuous improvement. Ensure adherence to processes and procedures. Work with Operations Support to track orders through to completion. Liaise with operations on stock, collections, and deliveries. Collaborate with commercial/technical teams on bespoke orders. Partner with Sales and Key Account teams on customer requirements. Coordinate with Purchasing and Supply Chain for stock and ETAs. Manage carrier communication to minimise delivery issues. Attend leadership meetings and cascade key updates. Participate in supplier reviews to improve performance. Track actions and ensure follow-up and delivery. Support senior leadership and wider Customer Service function. Benefits of working as a Customer Service Assistant Manager: 23 days holiday + bank holidays Option to buy up to 5 additional days Health Cashback Plan Pension Scheme Life Assurance Free parking
Job Introduction A fantastic opportunity for an experienced archivist with experience of managing and developing staff to join our team. Your new role Reporting to the Library and Archive Service Manager, this senior role leads the management and development of Portsmouth's archive collections, including Portsmouth History Centre and Southsea Archive Repository. You will ensure the effective preservation, governance and accessibility of the city's archives in line with national standards, legislation and council policies, while delivering the Portsmouth History Centre mission to inspire engagement with the city's heritage locally, nationally and internationally. As part of the senior management team, you will lead and develop a skilled team of archive staff and apprentices, oversee collection care and accreditation, and represent the service internally and externally. The role plays a crucial role in enabling public access, supporting research, developing digital services, securing funding, and promoting Portsmouth's archive heritage through partnerships, events and outreach. You will also contribute to service planning, performance reporting and continuous improvement, working flexibly to meet the needs of the service. Who is the person summary: With experience in the management, supervision and development of staff you will have a recognised professional qualification and experience in archive management. You will understand the importance of engaging local communities with the service and have experience of contributing to and delivering learning and access across programmes. With good communication, planning, reporting and funding application skills you will have experience of managing and delivering projects. You will be flexible in your working hours as you may be asked to work evenings and weekends and have some familiarity in principles and practice of digital preservation. For full details, please review 'who is the person' on the job profile below attached. About Portsmouth City Council Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours . Additional Information We are not able to offer sponsorship for this position. Our recruitment process Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal You must demonstrate why you are suitable against each of the points described in the ' Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful. We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it. Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council Should you require any support in completing the application form please contact or call the recruitment team on .
May 04, 2026
Full time
Job Introduction A fantastic opportunity for an experienced archivist with experience of managing and developing staff to join our team. Your new role Reporting to the Library and Archive Service Manager, this senior role leads the management and development of Portsmouth's archive collections, including Portsmouth History Centre and Southsea Archive Repository. You will ensure the effective preservation, governance and accessibility of the city's archives in line with national standards, legislation and council policies, while delivering the Portsmouth History Centre mission to inspire engagement with the city's heritage locally, nationally and internationally. As part of the senior management team, you will lead and develop a skilled team of archive staff and apprentices, oversee collection care and accreditation, and represent the service internally and externally. The role plays a crucial role in enabling public access, supporting research, developing digital services, securing funding, and promoting Portsmouth's archive heritage through partnerships, events and outreach. You will also contribute to service planning, performance reporting and continuous improvement, working flexibly to meet the needs of the service. Who is the person summary: With experience in the management, supervision and development of staff you will have a recognised professional qualification and experience in archive management. You will understand the importance of engaging local communities with the service and have experience of contributing to and delivering learning and access across programmes. With good communication, planning, reporting and funding application skills you will have experience of managing and delivering projects. You will be flexible in your working hours as you may be asked to work evenings and weekends and have some familiarity in principles and practice of digital preservation. For full details, please review 'who is the person' on the job profile below attached. About Portsmouth City Council Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours . Additional Information We are not able to offer sponsorship for this position. Our recruitment process Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal You must demonstrate why you are suitable against each of the points described in the ' Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful. We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it. Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council Should you require any support in completing the application form please contact or call the recruitment team on .
We are seeking a senior finance leader to lead and transform the Record-to-Report (R2R) function within our European Shared Service Centre. This is a pivotal role in moving from a fragmented, transaction-led model to a standardised, high-quality and value-adding controlling and reporting service supporting European entities and manufacturing operations. Client Details Our client is a global manufacturing company committed to delivering high-quality products. They operate in a fast-paced, collaborative environment with a strong focus on continuous improvement, sustainability and developing our people. This company is based in Wantage in South Oxfordshire and operates with flexible working hours with an on site working model. Description As the EMEA Finance Manager, you will be accountable for the integrity, accuracy and timeliness of financial reporting across Europe, including management reporting, statutory accounts, balance sheet governance and SOX-controlled processes. You will lead and develop a multi-layered team, embed best-practice R2R standards, and act as the primary interface with Group Finance, Tax, Treasury and external auditors. This role offers a significant opportunity to drive finance transformation, elevate controlling capability, and embed continuous improvement through process standardisation, automation and system optimisation (SAP S/4HANA, OneStream). Key responsibilities Lead end-to-end month-end, quarter-end and year-end close across EMEA Own management reporting, forecasting support and performance analysis Ensure robust balance sheet control, governance and SOX compliance Lead statutory reporting and external audit coordination Build a high-performing, service-oriented R2R and controlling team Drive standardisation, automation and process excellence across Europe Partner credibly with senior stakeholders up to VP Finance level . Profile A successful EMEA Finance Manager should have: Fully qualified accountant (ACA,ACCA,CIMA or equivalent) Significant senior experience in Financial Reporting within a complex, multi-entity environment Strong finance background ideally with transformation experience Deep understanding of controlling, IFRS/US GAAP and balance sheet governance Comfortable operating in a US-listed, SOX-controlled environment Collaborative, resilient leader with a strong delivery and coaching mindset Job Offer Competitive salary ranging from £80,000 to £85,000 per annum. Opportunity to work in an office-based role in South Oxfordshire near to the Didcot area. Permanent position with stability and growth potential. Collaborative and professional company culture. Exposure to the industrial/manufacturing sector with opportunities to contribute to key business decisions. If you are ready to take the next step in your career as an EMEA Finance Manager, we encourage you to apply for this exciting opportunity today!
May 04, 2026
Full time
We are seeking a senior finance leader to lead and transform the Record-to-Report (R2R) function within our European Shared Service Centre. This is a pivotal role in moving from a fragmented, transaction-led model to a standardised, high-quality and value-adding controlling and reporting service supporting European entities and manufacturing operations. Client Details Our client is a global manufacturing company committed to delivering high-quality products. They operate in a fast-paced, collaborative environment with a strong focus on continuous improvement, sustainability and developing our people. This company is based in Wantage in South Oxfordshire and operates with flexible working hours with an on site working model. Description As the EMEA Finance Manager, you will be accountable for the integrity, accuracy and timeliness of financial reporting across Europe, including management reporting, statutory accounts, balance sheet governance and SOX-controlled processes. You will lead and develop a multi-layered team, embed best-practice R2R standards, and act as the primary interface with Group Finance, Tax, Treasury and external auditors. This role offers a significant opportunity to drive finance transformation, elevate controlling capability, and embed continuous improvement through process standardisation, automation and system optimisation (SAP S/4HANA, OneStream). Key responsibilities Lead end-to-end month-end, quarter-end and year-end close across EMEA Own management reporting, forecasting support and performance analysis Ensure robust balance sheet control, governance and SOX compliance Lead statutory reporting and external audit coordination Build a high-performing, service-oriented R2R and controlling team Drive standardisation, automation and process excellence across Europe Partner credibly with senior stakeholders up to VP Finance level . Profile A successful EMEA Finance Manager should have: Fully qualified accountant (ACA,ACCA,CIMA or equivalent) Significant senior experience in Financial Reporting within a complex, multi-entity environment Strong finance background ideally with transformation experience Deep understanding of controlling, IFRS/US GAAP and balance sheet governance Comfortable operating in a US-listed, SOX-controlled environment Collaborative, resilient leader with a strong delivery and coaching mindset Job Offer Competitive salary ranging from £80,000 to £85,000 per annum. Opportunity to work in an office-based role in South Oxfordshire near to the Didcot area. Permanent position with stability and growth potential. Collaborative and professional company culture. Exposure to the industrial/manufacturing sector with opportunities to contribute to key business decisions. If you are ready to take the next step in your career as an EMEA Finance Manager, we encourage you to apply for this exciting opportunity today!
Lufton College Cambian Lufton College is a specialist residential education provider for 16 to 25 year olds with ASD, learning disabilities and complex behavioural and emotional needs. The college provides a 2-3 year pathway to prepare our students for adulthood, equipping them with the skills and qualities required to lead a fulfilled, independent and ambitious life. Summary of the Job The Deputy Head of Care will support the Registered Managers and Head of Care in delivering high quality, person centred support across Cambian Lufton College. This role ensures the safety, wellbeing and development of students whilst leading, motivating and supervising staff to maintain excellent standards of practice. The Deputy Head of Care will act as a senior point of contact in the absence of the Registered Managers, ensuring the service continues to be managed effectively on a day-to-day basis in their absence. They will promote a culture of professionalism, safeguarding and continuous improvement. This will include demonstrating flexibility in your working hours to ensure that the service remains safe. Main Duties and Responsibilities Support the Registered Managers in ensuring Cambian Lufton College meets all regulatory and statutory requirements. Ensure the highest quality of service is provided for our students through their person-centred Support plans and that students are encouraged and supported to achieve and exceed their full potential. Provide strong, positive leadership to the care team, acting as a role model at all times. Lead team meetings and training sessions where required. Offer coaching and mentoring support to staff where required. Support the Registered Manager and Head of Care with the completion of audits, quality assurance processes and service development plans. Contribute to recruitment, onboarding and performance management of staff. Person Specification NVQ Level 3 in a Health and Social Care setting - Essential. A good working knowledge of Microsoft Office 365 and IT Systems. Basic First Aid knowledge - Essential. 3 years prior experience working within a learning disability complex care environment. Current car driving licence - desirable. We pride ourselves on being an Equal Opportunities Employer and we are committed to safeguarding and protecting the young people and service users within our care. All candidates will be subject to an Enhanced DBS check and reference checks. If you want to learn from and work with a highly specialist, incredibly proud and integrated team that unlocks the potential of young people, then please talk to us. Cambian will conduct online searches of shortlisted candidates. This check will be part of a safeguarding check, and the search will purely be based on whether an individual is suitable to work with children. As care must be taken to avoid unconscious bias and any risk of discrimination a person who will not be on the appointment panel will conduct the search and will only share information if and when findings are relevant and of concern.
May 04, 2026
Full time
Lufton College Cambian Lufton College is a specialist residential education provider for 16 to 25 year olds with ASD, learning disabilities and complex behavioural and emotional needs. The college provides a 2-3 year pathway to prepare our students for adulthood, equipping them with the skills and qualities required to lead a fulfilled, independent and ambitious life. Summary of the Job The Deputy Head of Care will support the Registered Managers and Head of Care in delivering high quality, person centred support across Cambian Lufton College. This role ensures the safety, wellbeing and development of students whilst leading, motivating and supervising staff to maintain excellent standards of practice. The Deputy Head of Care will act as a senior point of contact in the absence of the Registered Managers, ensuring the service continues to be managed effectively on a day-to-day basis in their absence. They will promote a culture of professionalism, safeguarding and continuous improvement. This will include demonstrating flexibility in your working hours to ensure that the service remains safe. Main Duties and Responsibilities Support the Registered Managers in ensuring Cambian Lufton College meets all regulatory and statutory requirements. Ensure the highest quality of service is provided for our students through their person-centred Support plans and that students are encouraged and supported to achieve and exceed their full potential. Provide strong, positive leadership to the care team, acting as a role model at all times. Lead team meetings and training sessions where required. Offer coaching and mentoring support to staff where required. Support the Registered Manager and Head of Care with the completion of audits, quality assurance processes and service development plans. Contribute to recruitment, onboarding and performance management of staff. Person Specification NVQ Level 3 in a Health and Social Care setting - Essential. A good working knowledge of Microsoft Office 365 and IT Systems. Basic First Aid knowledge - Essential. 3 years prior experience working within a learning disability complex care environment. Current car driving licence - desirable. We pride ourselves on being an Equal Opportunities Employer and we are committed to safeguarding and protecting the young people and service users within our care. All candidates will be subject to an Enhanced DBS check and reference checks. If you want to learn from and work with a highly specialist, incredibly proud and integrated team that unlocks the potential of young people, then please talk to us. Cambian will conduct online searches of shortlisted candidates. This check will be part of a safeguarding check, and the search will purely be based on whether an individual is suitable to work with children. As care must be taken to avoid unconscious bias and any risk of discrimination a person who will not be on the appointment panel will conduct the search and will only share information if and when findings are relevant and of concern.
Air Personnel are delighted to support their client for the role of Customer Support Coordinator This role would suit a recent graduate with strong communication skills that would like to move into a supply chain logistics field within engineering or aviation The Material Management Division is based on a concept of One Customer and a strategy of assuring a stable supply of the highest quality components and materials provided at competitive prices. This strategy has three key elements: Quality, Cost and Delivery. Quality: The Material Management Division works directly with a global supply base to ensure customers receive only the highest quality approved materials and components. Cost: By consolidating requirements, utilising innovative supply chains and storage solutions the Material Management Division ensures that best price solutions are constantly offered to our customers. Delivery: Consolidation from our major suppliers helps to assure an uninterrupted supply of components and materials with priority of supply, cross inventory availability and efficiencies in order, receipt, storage and despatch processes. Description/Overall purpose of the Job for the Customer support Coordinator To coordinate the operation of a product area within the Material Management Division as specified by the Segment Manager. To support the Segment Manager, supporting Senior Management in the implementation of Company Policy and Procedure. To identify and develop new opportunities in conjunction with suppliers and customers. To achieve maximum results and gross profit, while also considering quality and delivery performance To contribute towards the out of hours support About You A fundamental requirement to be successful in this role is the ability to listen to customers, identifying and understanding their problems with a view to formulating and driving sustainable solutions. Excellent organisational skills and time management. Very good teamwork ability. Well-developed interpersonal skills, and an excellent communicator at all levels. Flexible to working requirements and the ability to rapidly adapt to changing situations. Highly presentable at all times. Flexibility to react positively to customer requirements efficiently. Main responsibilities To provide necessary support to senior Management in pursuance of overall Divisional and Company targets and objectives. To develop, maintain and improve successful relationships with the Supply Chain Partners and Customer. Develop and maintain a teamwork approach to working with colleagues. Demonstrate appropriate Commercial awareness in all business activities ensuring that the clients commercial position is adequately safeguarded at all times. Recognise potential new business opportunities and highlight such potential opportunities to Senior Management. Ensure authorisation of business transactions, customer quotations, purchase orders and charging instructions within Company Policy and deadlines. Act as the main point of contact for all supplier and customer inquiries, attend necessary meetings, and advocate for the customer's voice internally. To identify and resolve issues of a problematic nature at onset where possible through discussion / negotiation with the supplier / customer base. To ensure that customers are fully aware of any supply issues which may compromise production. To ensure the application of SAP AiO & EC2 consistent with the training received and all work instructions within your possession. To maintain departmental administrative systems and provide accurate documentation in order that support functions can operate efficiently i.e. cost file maintenance, product description database, invoice queries. To support and promote continuous improvement programmes. Ensure awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth. To provide regular reports on progress of investigations and work in progress to the Segment Manager. To coordinate the functioning of a specific product area or platform in the Material Management Division, as directed by the Segment Manager. To be capable of providing temporary holiday cover for various product areas or platforms. Enhancing customer satisfaction through active contribution. To ensure adherence to the Code of Conduct. To be able to perform on-call duties out of regular office hours, covering both office and warehouse functions. Desirable French and/or German Speaking Education, Qualifications or Training Essential Graduate calibre professional. Proficiency in English reading and writing is required. Supply Chain or Aviation based qualification or experience. Additional requirements Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance. Applicants must meet any/all requirements of Export Compliance Regulations. Eligibility to work in the United Kingdom. Full UK Driving License As our business evolves, the job requirements will also evolve accordingly. You may occasionally need to perform tasks similar to your role, as instructed by the Segment Managers, that align with your skills and capabilities. This is a fantastic opportunity to join a leading aviation company that operate in a fantastic environment. Please call Michelle or apply with an up to date CV
May 04, 2026
Full time
Air Personnel are delighted to support their client for the role of Customer Support Coordinator This role would suit a recent graduate with strong communication skills that would like to move into a supply chain logistics field within engineering or aviation The Material Management Division is based on a concept of One Customer and a strategy of assuring a stable supply of the highest quality components and materials provided at competitive prices. This strategy has three key elements: Quality, Cost and Delivery. Quality: The Material Management Division works directly with a global supply base to ensure customers receive only the highest quality approved materials and components. Cost: By consolidating requirements, utilising innovative supply chains and storage solutions the Material Management Division ensures that best price solutions are constantly offered to our customers. Delivery: Consolidation from our major suppliers helps to assure an uninterrupted supply of components and materials with priority of supply, cross inventory availability and efficiencies in order, receipt, storage and despatch processes. Description/Overall purpose of the Job for the Customer support Coordinator To coordinate the operation of a product area within the Material Management Division as specified by the Segment Manager. To support the Segment Manager, supporting Senior Management in the implementation of Company Policy and Procedure. To identify and develop new opportunities in conjunction with suppliers and customers. To achieve maximum results and gross profit, while also considering quality and delivery performance To contribute towards the out of hours support About You A fundamental requirement to be successful in this role is the ability to listen to customers, identifying and understanding their problems with a view to formulating and driving sustainable solutions. Excellent organisational skills and time management. Very good teamwork ability. Well-developed interpersonal skills, and an excellent communicator at all levels. Flexible to working requirements and the ability to rapidly adapt to changing situations. Highly presentable at all times. Flexibility to react positively to customer requirements efficiently. Main responsibilities To provide necessary support to senior Management in pursuance of overall Divisional and Company targets and objectives. To develop, maintain and improve successful relationships with the Supply Chain Partners and Customer. Develop and maintain a teamwork approach to working with colleagues. Demonstrate appropriate Commercial awareness in all business activities ensuring that the clients commercial position is adequately safeguarded at all times. Recognise potential new business opportunities and highlight such potential opportunities to Senior Management. Ensure authorisation of business transactions, customer quotations, purchase orders and charging instructions within Company Policy and deadlines. Act as the main point of contact for all supplier and customer inquiries, attend necessary meetings, and advocate for the customer's voice internally. To identify and resolve issues of a problematic nature at onset where possible through discussion / negotiation with the supplier / customer base. To ensure that customers are fully aware of any supply issues which may compromise production. To ensure the application of SAP AiO & EC2 consistent with the training received and all work instructions within your possession. To maintain departmental administrative systems and provide accurate documentation in order that support functions can operate efficiently i.e. cost file maintenance, product description database, invoice queries. To support and promote continuous improvement programmes. Ensure awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth. To provide regular reports on progress of investigations and work in progress to the Segment Manager. To coordinate the functioning of a specific product area or platform in the Material Management Division, as directed by the Segment Manager. To be capable of providing temporary holiday cover for various product areas or platforms. Enhancing customer satisfaction through active contribution. To ensure adherence to the Code of Conduct. To be able to perform on-call duties out of regular office hours, covering both office and warehouse functions. Desirable French and/or German Speaking Education, Qualifications or Training Essential Graduate calibre professional. Proficiency in English reading and writing is required. Supply Chain or Aviation based qualification or experience. Additional requirements Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance. Applicants must meet any/all requirements of Export Compliance Regulations. Eligibility to work in the United Kingdom. Full UK Driving License As our business evolves, the job requirements will also evolve accordingly. You may occasionally need to perform tasks similar to your role, as instructed by the Segment Managers, that align with your skills and capabilities. This is a fantastic opportunity to join a leading aviation company that operate in a fantastic environment. Please call Michelle or apply with an up to date CV
Eden Brown Synergy are working with an infrastructure, construction and railway transportation organisation who are looking for an experienced Senior Cost Manager on a permanent basis. The role is full time, to start ASAP and paying up to £77,028 per annum (there is also a 20% uplift on the salary for salary top up, pension top up or income protection) so up to £92,433.60 The role is based in Birmingham City Centre and they offer hybrid working of 3 days in the office and 2 days from home. Job purpose This role is responsible for working with the Head of Cost at a Programme and Contract level. This includes supporting the management of budgets, actual costs, forecasts and Earned Value Management (EVM) to support the successful delivery of the completed transport works. Role of Directorate/Department The Programme Management Office (PMO) is responsible for cost management & estimating, risk management, schedule management and integration, performance reporting, tools and systems and project management capability across the organisation and both Phase One and Phase Two. The PMO supports and enables delivery through the provision of specialist resources and services into Phase One and Phase Two Project Controls, and by centrally defining and implementing core project controls processes and standards. Accountabilities To be accountable for leading on the analysis and verification of programme and contract phase level cost performance and ensuring the data accurately reflects the current programme performance for onwards reporting. To be accountable for leading on the validation of cost performance data submitted by delivery teams as part of communicating overall programme performance to Project Controls and Programme Management Office. To be responsible for supporting the Head of Cost in the management of the cost performance team, setting key time and quality targets and providing specialist advice where required. To be responsible for ensuring adherence with cost performance processes and procedures across the respective programme and also, for storing and maintaining data and documents accurately within the corporate systems. To be accountable for communicating key updates to the cost performance team and ensuring they are aligned to current business process and ways of working. To be responsible for working closely with the Areas' to develop a series of defined work-streams to progressively enhance cost performance capabilities within the Phase. To have accountability for leading on the continuous improvement of the Cost Performance function within the Phase One programme and ensure that lessons learnt are captured and presented back to the team and to implement governance processes and review policies in order to ensure they are in line with strategic business objectives. Lead on resolving system technical queries for the delivery teams, including 3rd Party Income Accounts, EVM, Inflation/Deflation Support the Cost alignment with Finance with uWBS implementation, Quarterly forecasts, monthly updates for Indirects and other portfolios Lead on systemising the new business requirements, test and implement them in the cost management and interfacing functions Required criteria Skills: Stakeholder management - ability to manage multiple stakeholders within a matrix environment, including the facilitation of stakeholder meetings and information flow. Able to solve problems with attention to detail. Able to provide clarity, direction and motivation to a team. Communication skills - clear communicator with the ability to deliver clear presentations which engage and influence colleagues and external stakeholders at all levels. Knowledge: Knowledge of Project Controls and Cost processes and how these operate within complex organisations. Knowledge and commercial awareness of multiple construction contract types (including, NEC contracts, amendments, early warning notices and the work flows of communications between contractor and client) and their respective benefits to client organisations. Knowledge of the core Project Controls disciplines, including Schedule Management, Change Management and Risk Management. Knowledge of baseline development and maintenance of baselines on a major programme. Type of experience: Experience in the management of Cost and Performance and project controls within a major project. Experience in the core project controls functions, including baseline maintenance, schedule management, cost performance, change management, risk management, performance reporting and document control. Experience in managing and producing performance reports that summarise cost performance, including: Budgets, Earned Value Management (EVM) and forecasts on major projects. Experience in the management and control of cost management systems (e.g. Contruent, Ecosys, Cobra etc.). Please only apply for this role if you have all the skills, knowledge and experience as mentioned above. Thank you Charlotte Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number . Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
May 03, 2026
Full time
Eden Brown Synergy are working with an infrastructure, construction and railway transportation organisation who are looking for an experienced Senior Cost Manager on a permanent basis. The role is full time, to start ASAP and paying up to £77,028 per annum (there is also a 20% uplift on the salary for salary top up, pension top up or income protection) so up to £92,433.60 The role is based in Birmingham City Centre and they offer hybrid working of 3 days in the office and 2 days from home. Job purpose This role is responsible for working with the Head of Cost at a Programme and Contract level. This includes supporting the management of budgets, actual costs, forecasts and Earned Value Management (EVM) to support the successful delivery of the completed transport works. Role of Directorate/Department The Programme Management Office (PMO) is responsible for cost management & estimating, risk management, schedule management and integration, performance reporting, tools and systems and project management capability across the organisation and both Phase One and Phase Two. The PMO supports and enables delivery through the provision of specialist resources and services into Phase One and Phase Two Project Controls, and by centrally defining and implementing core project controls processes and standards. Accountabilities To be accountable for leading on the analysis and verification of programme and contract phase level cost performance and ensuring the data accurately reflects the current programme performance for onwards reporting. To be accountable for leading on the validation of cost performance data submitted by delivery teams as part of communicating overall programme performance to Project Controls and Programme Management Office. To be responsible for supporting the Head of Cost in the management of the cost performance team, setting key time and quality targets and providing specialist advice where required. To be responsible for ensuring adherence with cost performance processes and procedures across the respective programme and also, for storing and maintaining data and documents accurately within the corporate systems. To be accountable for communicating key updates to the cost performance team and ensuring they are aligned to current business process and ways of working. To be responsible for working closely with the Areas' to develop a series of defined work-streams to progressively enhance cost performance capabilities within the Phase. To have accountability for leading on the continuous improvement of the Cost Performance function within the Phase One programme and ensure that lessons learnt are captured and presented back to the team and to implement governance processes and review policies in order to ensure they are in line with strategic business objectives. Lead on resolving system technical queries for the delivery teams, including 3rd Party Income Accounts, EVM, Inflation/Deflation Support the Cost alignment with Finance with uWBS implementation, Quarterly forecasts, monthly updates for Indirects and other portfolios Lead on systemising the new business requirements, test and implement them in the cost management and interfacing functions Required criteria Skills: Stakeholder management - ability to manage multiple stakeholders within a matrix environment, including the facilitation of stakeholder meetings and information flow. Able to solve problems with attention to detail. Able to provide clarity, direction and motivation to a team. Communication skills - clear communicator with the ability to deliver clear presentations which engage and influence colleagues and external stakeholders at all levels. Knowledge: Knowledge of Project Controls and Cost processes and how these operate within complex organisations. Knowledge and commercial awareness of multiple construction contract types (including, NEC contracts, amendments, early warning notices and the work flows of communications between contractor and client) and their respective benefits to client organisations. Knowledge of the core Project Controls disciplines, including Schedule Management, Change Management and Risk Management. Knowledge of baseline development and maintenance of baselines on a major programme. Type of experience: Experience in the management of Cost and Performance and project controls within a major project. Experience in the core project controls functions, including baseline maintenance, schedule management, cost performance, change management, risk management, performance reporting and document control. Experience in managing and producing performance reports that summarise cost performance, including: Budgets, Earned Value Management (EVM) and forecasts on major projects. Experience in the management and control of cost management systems (e.g. Contruent, Ecosys, Cobra etc.). Please only apply for this role if you have all the skills, knowledge and experience as mentioned above. Thank you Charlotte Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number . Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. 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RG Consultancy are delighted to be partnering with an excellent, well-established business who are looking for an experienced Senior Finance Manager to oversee the EMEA region. This role will be based in Irlam and offers 1 day a week from home. Reporting to the Global Finance Director, this Senior Finance Manager role would be responsible for overseeing a team and be responsible for the month and quarter end activities. Duties include: Leading and developing a team across the UK and EU entities Responsible for general ledger accounting and implementing controls Leading on month-end close activities - ensure timely and accurate closing of ledgers Monthly reports with review and analysis Detailed balance sheet review Ensure compliance with SOX controls and liaise with external SOX auditors as required Liaise with shared service centre managers as required Answer accounting queries Drive continuous process and system improvements This Senior Finance Manager role would be ideal for someone with strong technical knowledge and a history of leadership experience. Experience in a global company with knowledge of US GAAP and SOX controls would be a great advantage. They offer: Hybrid working - 1 day a week from home Early finish Fridays 10% bonus Private medical and dental cover EV Car scheme Enhanced company pension
May 03, 2026
Full time
RG Consultancy are delighted to be partnering with an excellent, well-established business who are looking for an experienced Senior Finance Manager to oversee the EMEA region. This role will be based in Irlam and offers 1 day a week from home. Reporting to the Global Finance Director, this Senior Finance Manager role would be responsible for overseeing a team and be responsible for the month and quarter end activities. Duties include: Leading and developing a team across the UK and EU entities Responsible for general ledger accounting and implementing controls Leading on month-end close activities - ensure timely and accurate closing of ledgers Monthly reports with review and analysis Detailed balance sheet review Ensure compliance with SOX controls and liaise with external SOX auditors as required Liaise with shared service centre managers as required Answer accounting queries Drive continuous process and system improvements This Senior Finance Manager role would be ideal for someone with strong technical knowledge and a history of leadership experience. Experience in a global company with knowledge of US GAAP and SOX controls would be a great advantage. They offer: Hybrid working - 1 day a week from home Early finish Fridays 10% bonus Private medical and dental cover EV Car scheme Enhanced company pension
Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. Position: Accommodation-Based Services Manager Location: West Midlands (Birmingham/Walsall) Hours: Full-time (37.5 hours per week) Salary: £40,000 Contract: Permanent Closing Date: 25th May 2026 You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist by and for organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
May 03, 2026
Full time
Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. Position: Accommodation-Based Services Manager Location: West Midlands (Birmingham/Walsall) Hours: Full-time (37.5 hours per week) Salary: £40,000 Contract: Permanent Closing Date: 25th May 2026 You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist by and for organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Keyline Care Supported Living
Nottingham, Nottinghamshire
Are you ready to inspire, lead and make a real difference to people's lives Apply today to join our team where your kindness, energy and care can truly change lives! We're seeking a passionate, experienced, motivated Area Manager to join our Supported Living team. This is a rewarding and meaningful role, overseeing multiple services supporting adults with autism, ADHD, learning disabilities, mental health needs, complex behaviours, and other challenged. You'll ensure high-quality, person-centred support is delivered consistently across your area, while leading and developing staff teams to create environments where both they and the people we support can thrive. Location: Nottinghamshire and Leicestershire Job Type: Full-Time (40 hours per week) Salary: £36,000 per annum Shift Pattern: 9am - 5pm, Monday to Friday, with additional out-of-hours on-call duties as part of the on-call rota What We Offer: £36,000 per annum 40-hour Full-Time Contract 28 days annual leave (including bank holidays) A meaningful and rewarding role where you can directly influence outcomes for people we support Opportunities for leadership, professional development, and career progression Supportive and values-driven working environment What We're Looking For: Proven leadership and management experience in supported living environment or similar health and social care settings. Level 3 Diploma in Health and Social Care (or equivalent) is required as a minimum. Level 3 Diploma in Leadership and Management for Adult Care (or equivalent) is desirable, or a willingness to work towards this qualification. Strong understanding of CQC standards, safeguarding, and person-centred care. Experience working with individuals with complex needs or behaviours that challenge. Proven ability to lead, motivate and develop teams. Strong communication, organisational and problem-solving skills. A passion and drive and make a difference. Requirements: Must be 18 or over. Must have the right to work in the UK. Must be able to speak and understand English to a good standard for effective communication, record-keeping and safeguarding the wellbeing of those you will be supporting. A full Enhanced DBS Check will be required for the successful candidates. What You'll Be Doing: Provide strategic and operational oversight of multiple supported living services. Lead, coach, and develop the management team to ensure safe, effective, and compliant service delivery. Monitor service quality, performance, and outcomes to drive continuous improvement. Ensure regulatory compliance, including CQC standards, health and safety governance. Lead and support workforce management across your area. Act as a senior point of contact for families, commissioners, local authorities, and external professionals. Promote a positive culture of inclusion, respect, accountability, and person-centred values. Use audits, performance data, and feedback to inform service improvement and strategic development. Support referrals, occupancy management, and service development in line with organisational objectives. Act as a key link between operational delivery and senior management, ensuring effective communication. About Us Keyline Care Supported Living is committed to ensuring that individuals who use our services receive great enabling support from a team of highly trained and engaged staff in environments that are homely and comfortable. At Keyline Care, we are like family, our team is small and friendly, with over 110 years of combined experience in social care and a passion for providing care that works for every individual. We know that care isn't 'one size fits all' and that's why we work to create and maintain fantastic relationships with our services users, founded on trust and respect. Independence, Wellbeing and Potential is at the core of everything we do, we keep our values close to heart. Safeguarding Statement Keyline Care is committed to safeguarding and promoting the welfare of the people we support. We expect all staff to share this commitment and to always act in the best interest of the individuals we support. Employment is subject to an Enhanced DBS Check and satisfactory references in line with safer recruitment guidelines. Why wait Apply now to make a difference every day!
May 03, 2026
Full time
Are you ready to inspire, lead and make a real difference to people's lives Apply today to join our team where your kindness, energy and care can truly change lives! We're seeking a passionate, experienced, motivated Area Manager to join our Supported Living team. This is a rewarding and meaningful role, overseeing multiple services supporting adults with autism, ADHD, learning disabilities, mental health needs, complex behaviours, and other challenged. You'll ensure high-quality, person-centred support is delivered consistently across your area, while leading and developing staff teams to create environments where both they and the people we support can thrive. Location: Nottinghamshire and Leicestershire Job Type: Full-Time (40 hours per week) Salary: £36,000 per annum Shift Pattern: 9am - 5pm, Monday to Friday, with additional out-of-hours on-call duties as part of the on-call rota What We Offer: £36,000 per annum 40-hour Full-Time Contract 28 days annual leave (including bank holidays) A meaningful and rewarding role where you can directly influence outcomes for people we support Opportunities for leadership, professional development, and career progression Supportive and values-driven working environment What We're Looking For: Proven leadership and management experience in supported living environment or similar health and social care settings. Level 3 Diploma in Health and Social Care (or equivalent) is required as a minimum. Level 3 Diploma in Leadership and Management for Adult Care (or equivalent) is desirable, or a willingness to work towards this qualification. Strong understanding of CQC standards, safeguarding, and person-centred care. Experience working with individuals with complex needs or behaviours that challenge. Proven ability to lead, motivate and develop teams. Strong communication, organisational and problem-solving skills. A passion and drive and make a difference. Requirements: Must be 18 or over. Must have the right to work in the UK. Must be able to speak and understand English to a good standard for effective communication, record-keeping and safeguarding the wellbeing of those you will be supporting. A full Enhanced DBS Check will be required for the successful candidates. What You'll Be Doing: Provide strategic and operational oversight of multiple supported living services. Lead, coach, and develop the management team to ensure safe, effective, and compliant service delivery. Monitor service quality, performance, and outcomes to drive continuous improvement. Ensure regulatory compliance, including CQC standards, health and safety governance. Lead and support workforce management across your area. Act as a senior point of contact for families, commissioners, local authorities, and external professionals. Promote a positive culture of inclusion, respect, accountability, and person-centred values. Use audits, performance data, and feedback to inform service improvement and strategic development. Support referrals, occupancy management, and service development in line with organisational objectives. Act as a key link between operational delivery and senior management, ensuring effective communication. About Us Keyline Care Supported Living is committed to ensuring that individuals who use our services receive great enabling support from a team of highly trained and engaged staff in environments that are homely and comfortable. At Keyline Care, we are like family, our team is small and friendly, with over 110 years of combined experience in social care and a passion for providing care that works for every individual. We know that care isn't 'one size fits all' and that's why we work to create and maintain fantastic relationships with our services users, founded on trust and respect. Independence, Wellbeing and Potential is at the core of everything we do, we keep our values close to heart. Safeguarding Statement Keyline Care is committed to safeguarding and promoting the welfare of the people we support. We expect all staff to share this commitment and to always act in the best interest of the individuals we support. Employment is subject to an Enhanced DBS Check and satisfactory references in line with safer recruitment guidelines. Why wait Apply now to make a difference every day!
The Role The job:We re looking for a FP&A Manager to join our Finance team based in Loudwater, Buckinghamshire.As part of our fast paced Finance & Insights team, the FP&A Manager will play a critical role in shaping the financial future of the business. This role leads the planning, forecasting and performance insight processes, enabling informed and confident decision making across the organisation.This role is central to building a best in class FP&A capability, including improving our forecasting cycles, driving simplicity and accuracy in reporting, and setting the standard for effective business partnering.You will partner closely with business leaders and the C-suite to provide high quality analysis, challenge assumptions, highlight risks & opportunities, and guide the business toward achieving its strategic and financial goals.Ready to skip the snooze button and get stuck in? Here s a taste of what you ll be doing day-to-day Budgeting, Forecasting & Planning: Own and deliver the annual Budget and formal Reforecasts, consolidating a complete company view. Own the monthly Forecast to Group, ensuring accurate, timely submission of results, drivers and commentary in line with Group timelines and expectations. Lead planning cycles with clear timetables, frameworks, assumptions and stakeholder engagement. Provide robust challenge to business plans and performance drivers to ensure ambitious but realistic projections. Working with the Finance Business Partners, maintain and develop the core forecasting models, ensuring they remain fit for purpose and aligned with business drivers. Develop scenario analysis and sensitivity modelling to support strategic and operational decision making. Performance Reporting Reviews & Analysis Lead the review of weekly and monthly performance reporting, ensuring clear, insight-led commentary Run monthly financial performance reviews with senior stakeholders and the Executive team. Strengthen commentary, insight, KPIs and forward looking analysis within reporting packs. Ensure reporting is accurate, timely and aligned with a single version of the truth across the business. FP&A Process, Tools & Controls Simplify and modernise reporting processes, reducing manual work and improving financial controls. Support compliance with internal and external audit requirements, including key SOX related controls. Champion continuous improvement across planning, reporting and commercial analysis models. Drive adoption of new tools, systems and best practices within FP&A and across the finance community. Team Leadership & Development: Set the standard for Business Partnering within the team through high quality analysis, communication and challenge. Help mentor FP&A colleagues, supporting the development of skills, modelling capability and stakeholder management. Play an important role in shaping the future FP&A team structure, with the expectation of managing direct reports as the function grows. The Person This is the type of person we re dreaming of:commercial finance or business partnering. Proven ability to lead planning, forecasting or performance cycles within a fast paced environment (retail experience beneficial but not essential). A highly motivated and self driven individual who enjoys challenging the status quo, driving change and improving processes. Exceptional analytical and financial modelling skills; advanced Excel as standard (experience in Power BI or similar tools desirable). Strong communicator with the confidence to influence senior stakeholders and explain complex issues clearly. Organised, detail driven and calm under pressure, with excellent prioritisation skills and a commitment to accuracy and control. A collaborative team player who is passionate about helping the business make better decisions. In your dream role, you ll also receive: Bonus: Our discretionary annual bonus scheme recognises the hard work and dedication of our superstar dreamers. Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping. Buy-in schemes: You ll have the opportunity to buy extra holiday, private healthcare, or savings and loans. Parking: We know it goes without saying, but our free onsite parking gives you peace of mind when you travel. Wellbeing: We partner with the Retail Trust to offer a 24-hour helpline with a variety of support services, as well as hosting an on-site gym and out of hours GP service. Hybrid working: Whether you re an early bird or night owl, we trust you to work your hours responsibly to suit you! About Dreams At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we d like to make work a special place to be too. We re the UK s most loved bed retailer, so it s important our people feel the love as well. There s over 250 of us at our affectionally named Bedquarters in High Wycombe, Buckinghamshire, where every dreamer makes a difference.We re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together.And together we ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We re owned by the world s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You ll even get a guided tour when you join - that s part of our mission to get you fully bed-ucated during your induction.With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that s a lot of Zzzs.So if you re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.Dreams. Love your job.
May 03, 2026
Full time
The Role The job:We re looking for a FP&A Manager to join our Finance team based in Loudwater, Buckinghamshire.As part of our fast paced Finance & Insights team, the FP&A Manager will play a critical role in shaping the financial future of the business. This role leads the planning, forecasting and performance insight processes, enabling informed and confident decision making across the organisation.This role is central to building a best in class FP&A capability, including improving our forecasting cycles, driving simplicity and accuracy in reporting, and setting the standard for effective business partnering.You will partner closely with business leaders and the C-suite to provide high quality analysis, challenge assumptions, highlight risks & opportunities, and guide the business toward achieving its strategic and financial goals.Ready to skip the snooze button and get stuck in? Here s a taste of what you ll be doing day-to-day Budgeting, Forecasting & Planning: Own and deliver the annual Budget and formal Reforecasts, consolidating a complete company view. Own the monthly Forecast to Group, ensuring accurate, timely submission of results, drivers and commentary in line with Group timelines and expectations. Lead planning cycles with clear timetables, frameworks, assumptions and stakeholder engagement. Provide robust challenge to business plans and performance drivers to ensure ambitious but realistic projections. Working with the Finance Business Partners, maintain and develop the core forecasting models, ensuring they remain fit for purpose and aligned with business drivers. Develop scenario analysis and sensitivity modelling to support strategic and operational decision making. Performance Reporting Reviews & Analysis Lead the review of weekly and monthly performance reporting, ensuring clear, insight-led commentary Run monthly financial performance reviews with senior stakeholders and the Executive team. Strengthen commentary, insight, KPIs and forward looking analysis within reporting packs. Ensure reporting is accurate, timely and aligned with a single version of the truth across the business. FP&A Process, Tools & Controls Simplify and modernise reporting processes, reducing manual work and improving financial controls. Support compliance with internal and external audit requirements, including key SOX related controls. Champion continuous improvement across planning, reporting and commercial analysis models. Drive adoption of new tools, systems and best practices within FP&A and across the finance community. Team Leadership & Development: Set the standard for Business Partnering within the team through high quality analysis, communication and challenge. Help mentor FP&A colleagues, supporting the development of skills, modelling capability and stakeholder management. Play an important role in shaping the future FP&A team structure, with the expectation of managing direct reports as the function grows. The Person This is the type of person we re dreaming of:commercial finance or business partnering. Proven ability to lead planning, forecasting or performance cycles within a fast paced environment (retail experience beneficial but not essential). A highly motivated and self driven individual who enjoys challenging the status quo, driving change and improving processes. Exceptional analytical and financial modelling skills; advanced Excel as standard (experience in Power BI or similar tools desirable). Strong communicator with the confidence to influence senior stakeholders and explain complex issues clearly. Organised, detail driven and calm under pressure, with excellent prioritisation skills and a commitment to accuracy and control. A collaborative team player who is passionate about helping the business make better decisions. In your dream role, you ll also receive: Bonus: Our discretionary annual bonus scheme recognises the hard work and dedication of our superstar dreamers. Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping. Buy-in schemes: You ll have the opportunity to buy extra holiday, private healthcare, or savings and loans. Parking: We know it goes without saying, but our free onsite parking gives you peace of mind when you travel. Wellbeing: We partner with the Retail Trust to offer a 24-hour helpline with a variety of support services, as well as hosting an on-site gym and out of hours GP service. Hybrid working: Whether you re an early bird or night owl, we trust you to work your hours responsibly to suit you! About Dreams At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we d like to make work a special place to be too. We re the UK s most loved bed retailer, so it s important our people feel the love as well. There s over 250 of us at our affectionally named Bedquarters in High Wycombe, Buckinghamshire, where every dreamer makes a difference.We re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together.And together we ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We re owned by the world s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You ll even get a guided tour when you join - that s part of our mission to get you fully bed-ucated during your induction.With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that s a lot of Zzzs.So if you re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.Dreams. Love your job.
