Caring for Communities and People
Swindon, Wiltshire
Every child deserves a loving home - help us to make this happen CCP is seeking to operate Children's Homes to provide safe, stable and high-quality residential care for children and young people, in partnership with Swindon Borough Council. We are looking for a Senior Residential Support Worker to work alongside our Responsible Individual, Registered Manager and Deputy Manager in building this exciting project from the ground up. This is a great opportunity to help us shape the home from the beginning, ensuring it is person-centred, trauma-informed, and committed to providing outstanding care. CCP has over 35 years of experience delivering high-quality services, and we will be building on our three Ofsted supported accommodation registrations to help ensure that children who need care in Swindon have a home locally. In your role you will: Play a key role in the day-to-day care of children and young people within the home Be a positive role model, providing guidance and support to the team Help to ensure the delivery of high-quality, nurturing care Help to ensure the home is meeting Ofsted Quality standards Promote a culture where children's voices are central to all decision making Promote a home environment that supports study, learning and personal growth Support the Registered Manager and Deputy Manager by providing visible, confident and accountable leadership of the home We are looking for someone with: Experience working with children, young people and families Strong understanding of contextual safeguarding Good knowledge of Ofsted regulations and Quality Standards Flexibility with regards to the rota and the changing needs of the children and young people A relevant qualification in Residential Childcare and a commitment to ongoing professional development A full UK driving licence and access to their own transport No two days are the same, and the work you will do is truly going to make a difference. This is an opportunity to make a real difference in the lives of children- providing stability, care, and hope for a brighter tomorrow.
May 05, 2026
Full time
Every child deserves a loving home - help us to make this happen CCP is seeking to operate Children's Homes to provide safe, stable and high-quality residential care for children and young people, in partnership with Swindon Borough Council. We are looking for a Senior Residential Support Worker to work alongside our Responsible Individual, Registered Manager and Deputy Manager in building this exciting project from the ground up. This is a great opportunity to help us shape the home from the beginning, ensuring it is person-centred, trauma-informed, and committed to providing outstanding care. CCP has over 35 years of experience delivering high-quality services, and we will be building on our three Ofsted supported accommodation registrations to help ensure that children who need care in Swindon have a home locally. In your role you will: Play a key role in the day-to-day care of children and young people within the home Be a positive role model, providing guidance and support to the team Help to ensure the delivery of high-quality, nurturing care Help to ensure the home is meeting Ofsted Quality standards Promote a culture where children's voices are central to all decision making Promote a home environment that supports study, learning and personal growth Support the Registered Manager and Deputy Manager by providing visible, confident and accountable leadership of the home We are looking for someone with: Experience working with children, young people and families Strong understanding of contextual safeguarding Good knowledge of Ofsted regulations and Quality Standards Flexibility with regards to the rota and the changing needs of the children and young people A relevant qualification in Residential Childcare and a commitment to ongoing professional development A full UK driving licence and access to their own transport No two days are the same, and the work you will do is truly going to make a difference. This is an opportunity to make a real difference in the lives of children- providing stability, care, and hope for a brighter tomorrow.
NEW VACANCY! (SN7330) PROJECT MANAGER - SIGNS LOCATION: HULL, LEEDS, YORK, LINCOLN AREA (HYBRID WORKING) Open DOE + Car Allowance + Mobile + Pension + Laptop + Profit Share Scheme Our client, a well-established and growing signage solutions provider is seeking an experienced and dynamic Project Manager to join their team. Specialising in bespoke signage solutions, they deliver high-quality projects to a wide range of industries, ensuring brand visibility and impact for their clients. As a Project Manager, you will play a crucial role in overseeing and delivering signage projects from conception to completion. You will ensure projects are delivered on time, within budget, and to the highest quality standards while maintaining excellent client relationships. Key Responsibilities: Manage multiple signage projects simultaneously, ensuring deadlines and budgets are met. Liaise with clients, suppliers, and internal teams to coordinate project requirements. Oversee site surveys, planning permissions, and health & safety compliance. Ensure efficient scheduling and resource allocation to maximise productivity. Maintain strong communication with all stakeholders, providing regular updates. Problem-solve and mitigate risks to ensure seamless project execution. Monitor project progress, quality control, and client satisfaction. Contribute to process improvements and best practices within project management. Key Skills & Experience: Proven experience in project management, preferably within signage, construction, or manufacturing industries. Strong organisational and leadership skills with the ability to manage multiple projects. Excellent communication and stakeholder management abilities. Knowledge of health & safety regulations and compliance. A proactive and solution-focused mindset. Proficiency in project management tools and Microsoft Office. Full UK driving licence (essential). What's on Offer? Competitive salary (DOE) with a comprehensive benefits package. Car allowance, mobile, laptop, and pension scheme. Hybrid working model with flexibility to work remotely. Opportunity to work for a well-established and growing business. Profit share scheme rewarding success and contribution. A supportive and collaborative team environment. If you are an experienced Project Manager looking to take on an exciting role within a forward-thinking and dynamic company, we would love to hear from you. Apply now to find out more!
May 05, 2026
Full time
NEW VACANCY! (SN7330) PROJECT MANAGER - SIGNS LOCATION: HULL, LEEDS, YORK, LINCOLN AREA (HYBRID WORKING) Open DOE + Car Allowance + Mobile + Pension + Laptop + Profit Share Scheme Our client, a well-established and growing signage solutions provider is seeking an experienced and dynamic Project Manager to join their team. Specialising in bespoke signage solutions, they deliver high-quality projects to a wide range of industries, ensuring brand visibility and impact for their clients. As a Project Manager, you will play a crucial role in overseeing and delivering signage projects from conception to completion. You will ensure projects are delivered on time, within budget, and to the highest quality standards while maintaining excellent client relationships. Key Responsibilities: Manage multiple signage projects simultaneously, ensuring deadlines and budgets are met. Liaise with clients, suppliers, and internal teams to coordinate project requirements. Oversee site surveys, planning permissions, and health & safety compliance. Ensure efficient scheduling and resource allocation to maximise productivity. Maintain strong communication with all stakeholders, providing regular updates. Problem-solve and mitigate risks to ensure seamless project execution. Monitor project progress, quality control, and client satisfaction. Contribute to process improvements and best practices within project management. Key Skills & Experience: Proven experience in project management, preferably within signage, construction, or manufacturing industries. Strong organisational and leadership skills with the ability to manage multiple projects. Excellent communication and stakeholder management abilities. Knowledge of health & safety regulations and compliance. A proactive and solution-focused mindset. Proficiency in project management tools and Microsoft Office. Full UK driving licence (essential). What's on Offer? Competitive salary (DOE) with a comprehensive benefits package. Car allowance, mobile, laptop, and pension scheme. Hybrid working model with flexibility to work remotely. Opportunity to work for a well-established and growing business. Profit share scheme rewarding success and contribution. A supportive and collaborative team environment. If you are an experienced Project Manager looking to take on an exciting role within a forward-thinking and dynamic company, we would love to hear from you. Apply now to find out more!
AM2 & 2391 Qualified Electrician Location: Folkstone & Surrounding areas Employment Type: Permanent / Full-time Role Overview We are seeking a fully qualified Electrician to join a high-performing delivery team working across commercial and infrastructure environments. This role is suited to a competent, detail-focused professional who takes pride in safe, compliant electrical installations, testing, and inspection. You will be responsible for delivering electrical works to the highest industry standards, ensuring compliance with current regulations and internal quality requirements. Key Responsibilities Carry out electrical installation, maintenance, fault-finding, and remedial works Undertake inspection, testing, and certification in line with BS 7671 Complete Electrical Installation Certificates (EICs), EICRs, and associated documentation accurately Ensure all works meet health & safety, quality, and compliance standards Read and interpret drawings, schematics, and specifications Liaise effectively with site managers, supervisors, and other trades Maintain a clean, safe, and organised working environment Identify and report defects, risks, or non-conformances promptly Represent the organisation professionally on site at all times Essential Qualifications & Requirements NVQ Level 3 in Electrical Installation (or equivalent) AM2 qualification (mandatory) City & Guilds 2391 - Inspection & Testing (or 2394/2395 equivalent) Current 18th Edition Wiring Regulations (BS 7671) ECS / JIB Gold Card (or eligibility to obtain) Proven experience working in commercial or industrial environments Strong understanding of electrical compliance and quality assurance Ability to work independently and as part of a team Full UK driving licence Desirable Experience with testing-heavy or compliance-led projects Familiarity with QA processes, audits, and handover documentation Background in regulated, safety-critical, or client-facing environments Personal Attributes High attention to detail and quality Safety-conscious and methodical Reliable, professional, and well-organised Strong communication skills Proactive attitude with a pride in workmanship What's Offered Stable, long-term opportunity with consistent work Supportive, professional working environment Clear expectations around quality, safety, and compliance Opportunities for further training and development
May 05, 2026
Full time
AM2 & 2391 Qualified Electrician Location: Folkstone & Surrounding areas Employment Type: Permanent / Full-time Role Overview We are seeking a fully qualified Electrician to join a high-performing delivery team working across commercial and infrastructure environments. This role is suited to a competent, detail-focused professional who takes pride in safe, compliant electrical installations, testing, and inspection. You will be responsible for delivering electrical works to the highest industry standards, ensuring compliance with current regulations and internal quality requirements. Key Responsibilities Carry out electrical installation, maintenance, fault-finding, and remedial works Undertake inspection, testing, and certification in line with BS 7671 Complete Electrical Installation Certificates (EICs), EICRs, and associated documentation accurately Ensure all works meet health & safety, quality, and compliance standards Read and interpret drawings, schematics, and specifications Liaise effectively with site managers, supervisors, and other trades Maintain a clean, safe, and organised working environment Identify and report defects, risks, or non-conformances promptly Represent the organisation professionally on site at all times Essential Qualifications & Requirements NVQ Level 3 in Electrical Installation (or equivalent) AM2 qualification (mandatory) City & Guilds 2391 - Inspection & Testing (or 2394/2395 equivalent) Current 18th Edition Wiring Regulations (BS 7671) ECS / JIB Gold Card (or eligibility to obtain) Proven experience working in commercial or industrial environments Strong understanding of electrical compliance and quality assurance Ability to work independently and as part of a team Full UK driving licence Desirable Experience with testing-heavy or compliance-led projects Familiarity with QA processes, audits, and handover documentation Background in regulated, safety-critical, or client-facing environments Personal Attributes High attention to detail and quality Safety-conscious and methodical Reliable, professional, and well-organised Strong communication skills Proactive attitude with a pride in workmanship What's Offered Stable, long-term opportunity with consistent work Supportive, professional working environment Clear expectations around quality, safety, and compliance Opportunities for further training and development
Corporate Tax Manager Bristol £55,000 - £65,000 A growing Corporate & International tax team is looking to appoint an experienced Assistant Manager or Manager to join its Bristol office. The team works with a broad range of clients across multiple sectors on diverse and complex projects, including corporate tax compliance and advisory work. This is an excellent opportunity to join an expanding practice with strong leadership, high-quality work, and clear opportunities for career progression. What's great about this Corporate Tax Manager role? No Timesheets! Hybrid working - split between home, office, and client site Private medical cover + 24/7 virtual GP access Six volunteering days per year Empowered flexibility and strong career progression framework Your role as a Corporate Tax Manager: As an Assistant Manager or Manager in Corporate Tax, you'll work alongside senior specialists and Partners on complex UK and international tax projects, supporting household-name clients through strategic transactions and advisory work. You'll also gain exposure to audit of tax, cross-border structuring, and business model advisory, with access to continuous technical and leadership development. Assisting in the delivery of corporate and international tax advisory projects Supporting major corporate transactions and cross-border planning Building and maintaining strong client relationships across varied industries Collaborating with multidisciplinary teams to deliver comprehensive solutions Coaching and reviewing work of junior staff to develop their technical capability What you'll need to succeed: You will be CTA or ACA Qualified. A minimum of 3 years' experience at Assistant Manager level or already in a Manager level position. Experience dealing directly with clients and intermediaries. Alphatax experience desirable but not essential. Ability to proactively identify opportunities across other tax service lines. Strong project management and communication skills. Experience supporting and developing junior staff, including graduates. What next: I am looking for an ambitious Corporate Tax Assistant Manager or Manager to join this growing team. Please get in touch for further details: As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
May 05, 2026
Full time
Corporate Tax Manager Bristol £55,000 - £65,000 A growing Corporate & International tax team is looking to appoint an experienced Assistant Manager or Manager to join its Bristol office. The team works with a broad range of clients across multiple sectors on diverse and complex projects, including corporate tax compliance and advisory work. This is an excellent opportunity to join an expanding practice with strong leadership, high-quality work, and clear opportunities for career progression. What's great about this Corporate Tax Manager role? No Timesheets! Hybrid working - split between home, office, and client site Private medical cover + 24/7 virtual GP access Six volunteering days per year Empowered flexibility and strong career progression framework Your role as a Corporate Tax Manager: As an Assistant Manager or Manager in Corporate Tax, you'll work alongside senior specialists and Partners on complex UK and international tax projects, supporting household-name clients through strategic transactions and advisory work. You'll also gain exposure to audit of tax, cross-border structuring, and business model advisory, with access to continuous technical and leadership development. Assisting in the delivery of corporate and international tax advisory projects Supporting major corporate transactions and cross-border planning Building and maintaining strong client relationships across varied industries Collaborating with multidisciplinary teams to deliver comprehensive solutions Coaching and reviewing work of junior staff to develop their technical capability What you'll need to succeed: You will be CTA or ACA Qualified. A minimum of 3 years' experience at Assistant Manager level or already in a Manager level position. Experience dealing directly with clients and intermediaries. Alphatax experience desirable but not essential. Ability to proactively identify opportunities across other tax service lines. Strong project management and communication skills. Experience supporting and developing junior staff, including graduates. What next: I am looking for an ambitious Corporate Tax Assistant Manager or Manager to join this growing team. Please get in touch for further details: As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Your New Company Hays Building Services are pleased to be assisting an Electrical Contractor in Swindon with the recruitment of an Electrical Contracts Manager to join their growing team.Your New RoleYou will take full responsibility for managing multiple projects from enquiry through to handover, play a key role in business development and departmental growth as well as oversee works across high-end domestic, commercial and industrial sectors.You will develop engineers, carry out appraisals and support their progression, ensure projects are delivered on time, within budget and to a high quality standard, maintain full responsibility for health and safety compliance as well as produce RAMS and associated documentation.What You'll Need To SucceedYou will have previous experience in Electrical Project Management, strong commercial awareness and financial understanding, as well as excellent communication skills to liaise professionally with clients and a range of internal and external stakeholders.What You'll Get In ReturnThis role is being offered with a salary between £50,000 - £60,000 per annum and car allowance on a permanent contract.What You'll Need To Do NowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 05, 2026
Full time
Your New Company Hays Building Services are pleased to be assisting an Electrical Contractor in Swindon with the recruitment of an Electrical Contracts Manager to join their growing team.Your New RoleYou will take full responsibility for managing multiple projects from enquiry through to handover, play a key role in business development and departmental growth as well as oversee works across high-end domestic, commercial and industrial sectors.You will develop engineers, carry out appraisals and support their progression, ensure projects are delivered on time, within budget and to a high quality standard, maintain full responsibility for health and safety compliance as well as produce RAMS and associated documentation.What You'll Need To SucceedYou will have previous experience in Electrical Project Management, strong commercial awareness and financial understanding, as well as excellent communication skills to liaise professionally with clients and a range of internal and external stakeholders.What You'll Get In ReturnThis role is being offered with a salary between £50,000 - £60,000 per annum and car allowance on a permanent contract.What You'll Need To Do NowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Production Manager £42,000 £45,000 + Benefits Full Time 37.5 Hours per Week Early Start (6:00am) Blackwood An exciting opportunity has arisen for an experienced Production Manager to join a well-established and fast-paced manufacturing operation based in the Blackwood area. Reporting directly to the Operations Director, this role is ideal for a highly organised and analytical individual who thrives in a production environment and enjoys coordinating workflow, driving operational performance, and managing production priorities to achieve throughput and delivery targets. This is a slightly different Production Manager role to the traditional people-management-focused position. While you will coordinate and allocate work across approximately 75 operational staff, the focus is heavily centred around production planning, operational flow, bottleneck management, and ensuring production targets are achieved efficiently. Key Responsibilities Develop and manage production schedules across multiple work centres Coordinate workflow and allocate work to support operational throughput targets Identify bottlenecks and implement solutions to maintain production continuity Create and manage project plans to support operational delivery and efficiency Monitor operational performance and analyse production data to drive improvements Work closely with senior leadership to ensure customer and business requirements are achieved Produce operational reports and performance updates Ensure high standards of safety, quality, and compliance are maintained Support continuous improvement initiatives across operations The Ideal Candidate Will Have Previous experience within a production, manufacturing, operations, or planning environment Strong analytical and organisational skills Experience creating project plans and managing operational priorities The ability to problem solve quickly within a fast-paced environment Excellent communication and stakeholder management skills Confidence working with KPIs, operational data, and reporting A proactive, structured, and can-do approach Good IT skills including Microsoft Excel, Word, and Outlook Benefits 24 days annual leave plus bank holidays (increasing with service) Company pension scheme Life assurance Company sick pay scheme Employee Assistance Programme On-site parking We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, sexual orientation, religion and many other parts of one s identity. All of our employee s points of view are key to our success, and inclusion is everyone's responsibility.
May 05, 2026
Full time
Production Manager £42,000 £45,000 + Benefits Full Time 37.5 Hours per Week Early Start (6:00am) Blackwood An exciting opportunity has arisen for an experienced Production Manager to join a well-established and fast-paced manufacturing operation based in the Blackwood area. Reporting directly to the Operations Director, this role is ideal for a highly organised and analytical individual who thrives in a production environment and enjoys coordinating workflow, driving operational performance, and managing production priorities to achieve throughput and delivery targets. This is a slightly different Production Manager role to the traditional people-management-focused position. While you will coordinate and allocate work across approximately 75 operational staff, the focus is heavily centred around production planning, operational flow, bottleneck management, and ensuring production targets are achieved efficiently. Key Responsibilities Develop and manage production schedules across multiple work centres Coordinate workflow and allocate work to support operational throughput targets Identify bottlenecks and implement solutions to maintain production continuity Create and manage project plans to support operational delivery and efficiency Monitor operational performance and analyse production data to drive improvements Work closely with senior leadership to ensure customer and business requirements are achieved Produce operational reports and performance updates Ensure high standards of safety, quality, and compliance are maintained Support continuous improvement initiatives across operations The Ideal Candidate Will Have Previous experience within a production, manufacturing, operations, or planning environment Strong analytical and organisational skills Experience creating project plans and managing operational priorities The ability to problem solve quickly within a fast-paced environment Excellent communication and stakeholder management skills Confidence working with KPIs, operational data, and reporting A proactive, structured, and can-do approach Good IT skills including Microsoft Excel, Word, and Outlook Benefits 24 days annual leave plus bank holidays (increasing with service) Company pension scheme Life assurance Company sick pay scheme Employee Assistance Programme On-site parking We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, sexual orientation, religion and many other parts of one s identity. All of our employee s points of view are key to our success, and inclusion is everyone's responsibility.
Senior Mechanical Design Engineer - Building Services (Public Sector) Location: Ipswich (Hybrid Working)Salary: £60,000 per annumContract Type: Permanent, Full-Time Overview We are seeking an experienced Senior Mechanical Design Engineer to lead the delivery of high-quality building services design across a diverse public-sector estate. This role is ideal for someone who thrives on technical leadership, stakeholder engagement, and delivering sustainable, compliant, and cost-effective mechanical solutions.You will play a key role in shaping mechanical engineering strategy across capital projects, refurbishments, and ongoing estate improvements, ensuring buildings are safe, efficient, and FutureLearn. Key Responsibilities Lead the mechanical design process for building services projects, from concept through to detailed design and delivery. Produce high-quality mechanical designs including HVAC, heating, cooling, ventilation, domestic services, and associated systems. Oversee technical standards, ensuring compliance with relevant legislation, CIBSE guidelines, and public-sector requirements. Manage and mentor junior engineers, providing technical guidance and quality assurance. Collaborate with multidisciplinary teams including electrical engineers, architects, project managers, and contractors. Conduct site surveys, feasibility studies, and condition assessments across a varied public-sector property portfolio. Prepare technical reports, specifications, schedules, and tender documentation. Support sustainability and decarbonisation initiatives, including low-carbon technologies and energy-efficient design. Engage with internal stakeholders, external consultants, and statutory bodies to ensure smooth project delivery. Contribute to long-term asset planning and mechanical engineering strategy for the estate. Skills & Experience Required Degree in Mechanical Engineering or Building Services Engineering (or equivalent). Chartered or working toward Chartered status (CEng) with CIBSE or IMechE. Significant experience in mechanical building services design, ideally within or for the public sector. Strong understanding of UK building regulations, compliance frameworks, and public-sector procurement. Proficiency in design software such as AutoCAD, Revit, and mechanical calculation tools. Excellent communication skills with the ability to present technical information clearly to non-technical stakeholders. Proven ability to lead projects, manage workloads, and deliver to deadlines. A proactive, solutions-focused mindset with strong attention to detail. What We Offer Competitive salary of £60,000. Hybrid working with flexibility between office, home, and site visits. Opportunity to influence major public-sector building programmes. Professional development support, including chartership pathways. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 05, 2026
Full time
Senior Mechanical Design Engineer - Building Services (Public Sector) Location: Ipswich (Hybrid Working)Salary: £60,000 per annumContract Type: Permanent, Full-Time Overview We are seeking an experienced Senior Mechanical Design Engineer to lead the delivery of high-quality building services design across a diverse public-sector estate. This role is ideal for someone who thrives on technical leadership, stakeholder engagement, and delivering sustainable, compliant, and cost-effective mechanical solutions.You will play a key role in shaping mechanical engineering strategy across capital projects, refurbishments, and ongoing estate improvements, ensuring buildings are safe, efficient, and FutureLearn. Key Responsibilities Lead the mechanical design process for building services projects, from concept through to detailed design and delivery. Produce high-quality mechanical designs including HVAC, heating, cooling, ventilation, domestic services, and associated systems. Oversee technical standards, ensuring compliance with relevant legislation, CIBSE guidelines, and public-sector requirements. Manage and mentor junior engineers, providing technical guidance and quality assurance. Collaborate with multidisciplinary teams including electrical engineers, architects, project managers, and contractors. Conduct site surveys, feasibility studies, and condition assessments across a varied public-sector property portfolio. Prepare technical reports, specifications, schedules, and tender documentation. Support sustainability and decarbonisation initiatives, including low-carbon technologies and energy-efficient design. Engage with internal stakeholders, external consultants, and statutory bodies to ensure smooth project delivery. Contribute to long-term asset planning and mechanical engineering strategy for the estate. Skills & Experience Required Degree in Mechanical Engineering or Building Services Engineering (or equivalent). Chartered or working toward Chartered status (CEng) with CIBSE or IMechE. Significant experience in mechanical building services design, ideally within or for the public sector. Strong understanding of UK building regulations, compliance frameworks, and public-sector procurement. Proficiency in design software such as AutoCAD, Revit, and mechanical calculation tools. Excellent communication skills with the ability to present technical information clearly to non-technical stakeholders. Proven ability to lead projects, manage workloads, and deliver to deadlines. A proactive, solutions-focused mindset with strong attention to detail. What We Offer Competitive salary of £60,000. Hybrid working with flexibility between office, home, and site visits. Opportunity to influence major public-sector building programmes. Professional development support, including chartership pathways. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Corporate Tax Assistant Manager Bristol £45,000 - £50,000 This firm is known for its strong focus on wellbeing, learning and development, flexible hybrid working, and genuine commitment to inclusion and progression. It has received multiple national workplace awards in recent years, including recognition for overall workplace culture, wellbeing and development. You'll work with a wide variety of clients across different sectors and sizes, supporting both compliance and advisory work. You'll collaborate closely with corporate tax specialists as well as a broader multi-disciplinary tax team of over 100 advisors, managing projects to time, budget and quality standards. What's great about this Corporate Tax Assistant Manager role? Hybrid working model Option to buy up to 5 additional days' holiday Counselling and support for you and your immediate family Virtual GP access for you and your immediate family Retail and gym discounts Gifts for career and family milestones One volunteering day per year Your role as a Corporate Tax Assistant Manager: Supporting senior colleagues with corporation tax computations and returns. Assisting on advisory projects including capital allowances, R&D claims, tax due diligence and transaction/restructuring work. Helping to develop junior staff through day-to-day support and mentoring. Undertaking tax technical research for wider projects. Completing tax-related administrative tasks. Getting involved in marketing and business development activities. Building and maintaining relationships with clients, HMRC and other professional advisers. Working alongside audit colleagues on annual tax assignments. What you'll need to succeed: At least 3 years' experience in a corporate tax compliance role. ATT/CTA or ACA/CTA qualified, or part-qualified with relevant experience and an interest in studying for CTA. Able to work independently and as part of a team. Strong interpersonal skills and the ability to build rapport quickly with clients. Previous experience using Alphatax would be beneficial. What next: Please get in touch for further details: As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
May 05, 2026
Full time
Corporate Tax Assistant Manager Bristol £45,000 - £50,000 This firm is known for its strong focus on wellbeing, learning and development, flexible hybrid working, and genuine commitment to inclusion and progression. It has received multiple national workplace awards in recent years, including recognition for overall workplace culture, wellbeing and development. You'll work with a wide variety of clients across different sectors and sizes, supporting both compliance and advisory work. You'll collaborate closely with corporate tax specialists as well as a broader multi-disciplinary tax team of over 100 advisors, managing projects to time, budget and quality standards. What's great about this Corporate Tax Assistant Manager role? Hybrid working model Option to buy up to 5 additional days' holiday Counselling and support for you and your immediate family Virtual GP access for you and your immediate family Retail and gym discounts Gifts for career and family milestones One volunteering day per year Your role as a Corporate Tax Assistant Manager: Supporting senior colleagues with corporation tax computations and returns. Assisting on advisory projects including capital allowances, R&D claims, tax due diligence and transaction/restructuring work. Helping to develop junior staff through day-to-day support and mentoring. Undertaking tax technical research for wider projects. Completing tax-related administrative tasks. Getting involved in marketing and business development activities. Building and maintaining relationships with clients, HMRC and other professional advisers. Working alongside audit colleagues on annual tax assignments. What you'll need to succeed: At least 3 years' experience in a corporate tax compliance role. ATT/CTA or ACA/CTA qualified, or part-qualified with relevant experience and an interest in studying for CTA. Able to work independently and as part of a team. Strong interpersonal skills and the ability to build rapport quickly with clients. Previous experience using Alphatax would be beneficial. What next: Please get in touch for further details: As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Technical Assistant - Tewkesbury Salary: £35,148 per annum Hours: 40 hours per week, Monday to Friday 0700 - 15.30 Benefits Personal Pension Scheme with generous company contribution (via Aviva) Salary Sacrifice Pension Option available to most employees Refer a Friend Scheme - earn generous referral payments Employee Discount on products, with home delivery available on local routes Health & Wellbeing Support including cashback on medical, dental and optical costs, GP access, and discounted gym membership Cycle to Work Scheme - save up to 40% on bikes and accessories Regular Social Events including team activities, family fun days, and seasonal events We are looking for a motivated Technical Assistant to join a busy and supportive technical team in Tewkesbury. This is a hands-on role within a fast-paced food manufacturing environment, offering excellent exposure to audits, investigations, quality systems, and continuous improvement projects. If you are organised, detail-focused, and passionate about food safety and quality, this is a fantastic opportunity to develop your technical career. Key Responsibilities Support the Technical Manager with quality control and food safety programmes Monitor production compliance with quality and legal standards Assist with internal and external audits and site accreditation requirements Investigate non-conformances and support root cause analysis Manage customer complaints and track quality KPIs Participate in traceability exercises and mock recalls Ensure equipment calibration and accurate record keeping Liaise with suppliers, contractors, and internal departments Promote good manufacturing practice (GMP) and site standards Identify opportunities for continuous improvement About You Experience in a technical or quality role within food manufacturing, dairy, or production Understanding of food safety standards such as HACCP or BRCGS Strong organisational and time management skills Confident using Microsoft Office (Excel, Word, PowerPoint) Excellent attention to detail and problem-solving ability Positive, proactive attitude with strong communication skills Able to work independently and as part of a team Why Apply Excellent opportunity to develop within a technical / quality function Varied, hands-on role where your input makes a real difference Supportive team environment Stable Monday to Friday working pattern Apply now to take the next step in your technical or quality career by sending your cv in confidence. COM1
May 05, 2026
Full time
Technical Assistant - Tewkesbury Salary: £35,148 per annum Hours: 40 hours per week, Monday to Friday 0700 - 15.30 Benefits Personal Pension Scheme with generous company contribution (via Aviva) Salary Sacrifice Pension Option available to most employees Refer a Friend Scheme - earn generous referral payments Employee Discount on products, with home delivery available on local routes Health & Wellbeing Support including cashback on medical, dental and optical costs, GP access, and discounted gym membership Cycle to Work Scheme - save up to 40% on bikes and accessories Regular Social Events including team activities, family fun days, and seasonal events We are looking for a motivated Technical Assistant to join a busy and supportive technical team in Tewkesbury. This is a hands-on role within a fast-paced food manufacturing environment, offering excellent exposure to audits, investigations, quality systems, and continuous improvement projects. If you are organised, detail-focused, and passionate about food safety and quality, this is a fantastic opportunity to develop your technical career. Key Responsibilities Support the Technical Manager with quality control and food safety programmes Monitor production compliance with quality and legal standards Assist with internal and external audits and site accreditation requirements Investigate non-conformances and support root cause analysis Manage customer complaints and track quality KPIs Participate in traceability exercises and mock recalls Ensure equipment calibration and accurate record keeping Liaise with suppliers, contractors, and internal departments Promote good manufacturing practice (GMP) and site standards Identify opportunities for continuous improvement About You Experience in a technical or quality role within food manufacturing, dairy, or production Understanding of food safety standards such as HACCP or BRCGS Strong organisational and time management skills Confident using Microsoft Office (Excel, Word, PowerPoint) Excellent attention to detail and problem-solving ability Positive, proactive attitude with strong communication skills Able to work independently and as part of a team Why Apply Excellent opportunity to develop within a technical / quality function Varied, hands-on role where your input makes a real difference Supportive team environment Stable Monday to Friday working pattern Apply now to take the next step in your technical or quality career by sending your cv in confidence. COM1
Customer Service Administrator Hours: 37.5 per week Working Pattern: Monday, Tuesday, Thursday: 08:30 - 17:00 Wednesday: 08:00 - 17:00 Friday: 08:30 - 16:00 Salary: 24,600 per annum (starting) Holiday: 28 days (including bank holidays) Location: On-site role About the Company Our client is the UK's leading supplier of aluminium glazing systems and bespoke aluminium extrusions, with over 40 years of industry expertise. They are a well-established manufacturer with a strong reputation for quality, service, and innovation. Full in-house training will be provided to ensure you gain full product knowledge and succeed in the role. The Role Our client is seeking a proactive and organised Customer Service professional to join their on-site team. You will act as the first point of contact for customers, ensuring a high level of service, accurate order progression, and efficient communication across the business. Key Responsibilities Handle customer enquiries via phone and email in a professional and timely manner Progress customer orders and support on-time delivery performance Resolve customer issues and complaints, ensuring root cause resolution Maintain accurate daily reports and system records Raise credit notes where required Liaise with internal teams and Area Sales Managers Support customers with ordering processes and basic training Use internal systems (email, spreadsheets, databases) Analyse data and highlight service or quality improvements Support continuous improvement and process development Ensure high standards of accuracy, quality, and customer satisfaction Assist with projects to improve service delivery Maintain a positive, team-focused working environment Candidate Requirements Previous customer service or office-based experience Strong communication skills (telephone and email) Confident using Microsoft Office (Excel, Outlook, databases) Strong attention to detail and accuracy Problem-solving and decision-making ability Positive, proactive attitude Strong team player who can also work independently Able to manage workload in a fast-paced environment Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
May 05, 2026
Full time
Customer Service Administrator Hours: 37.5 per week Working Pattern: Monday, Tuesday, Thursday: 08:30 - 17:00 Wednesday: 08:00 - 17:00 Friday: 08:30 - 16:00 Salary: 24,600 per annum (starting) Holiday: 28 days (including bank holidays) Location: On-site role About the Company Our client is the UK's leading supplier of aluminium glazing systems and bespoke aluminium extrusions, with over 40 years of industry expertise. They are a well-established manufacturer with a strong reputation for quality, service, and innovation. Full in-house training will be provided to ensure you gain full product knowledge and succeed in the role. The Role Our client is seeking a proactive and organised Customer Service professional to join their on-site team. You will act as the first point of contact for customers, ensuring a high level of service, accurate order progression, and efficient communication across the business. Key Responsibilities Handle customer enquiries via phone and email in a professional and timely manner Progress customer orders and support on-time delivery performance Resolve customer issues and complaints, ensuring root cause resolution Maintain accurate daily reports and system records Raise credit notes where required Liaise with internal teams and Area Sales Managers Support customers with ordering processes and basic training Use internal systems (email, spreadsheets, databases) Analyse data and highlight service or quality improvements Support continuous improvement and process development Ensure high standards of accuracy, quality, and customer satisfaction Assist with projects to improve service delivery Maintain a positive, team-focused working environment Candidate Requirements Previous customer service or office-based experience Strong communication skills (telephone and email) Confident using Microsoft Office (Excel, Outlook, databases) Strong attention to detail and accuracy Problem-solving and decision-making ability Positive, proactive attitude Strong team player who can also work independently Able to manage workload in a fast-paced environment Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
Our client is seeking an experienced R&D Tax Manager to play a key role in delivering high-quality R&D tax advisory services to innovative businesses. You will lead complex client engagements, provide technical expertise across the UK R&D regimes, and contribute to the continued development of a growing R&D tax practice. This role combines deep technical work with client leadership, team collaboration and the opportunity to shape how R&D services are delivered as the regime continues to evolve. Benefits Salary dependant on experience plus annual bonus 25 days' annual leave + bank holidays, with holiday trading Hybrid and flexible working model Private medical insurance Life assurance, financial coaching and mortgage advice and many more! Responsibilities and Duties Lead end-to-end delivery of R&D tax claims from scoping through submission Act as the primary client contact on complex and high-value engagements Review and quality-assure technical narratives, cost analyses and documentation Provide senior input on HMRC enquiries and advisory-led projects Support team development, mentoring and knowledge sharing Requirements You will ideally need to have an accounting or tax qualification e.g. ATT/ACA. Strong technical expertise in UK R&D tax (SME, RDEC and merged scheme) Proven experience preparing and reviewing complex R&D claims Confidence leading client-facing discussions around innovation and technology Experience collaborating with technical specialists If you're interested in exploring this opportunity further, please apply directly or drop me an email with your full CV to:
May 05, 2026
Full time
Our client is seeking an experienced R&D Tax Manager to play a key role in delivering high-quality R&D tax advisory services to innovative businesses. You will lead complex client engagements, provide technical expertise across the UK R&D regimes, and contribute to the continued development of a growing R&D tax practice. This role combines deep technical work with client leadership, team collaboration and the opportunity to shape how R&D services are delivered as the regime continues to evolve. Benefits Salary dependant on experience plus annual bonus 25 days' annual leave + bank holidays, with holiday trading Hybrid and flexible working model Private medical insurance Life assurance, financial coaching and mortgage advice and many more! Responsibilities and Duties Lead end-to-end delivery of R&D tax claims from scoping through submission Act as the primary client contact on complex and high-value engagements Review and quality-assure technical narratives, cost analyses and documentation Provide senior input on HMRC enquiries and advisory-led projects Support team development, mentoring and knowledge sharing Requirements You will ideally need to have an accounting or tax qualification e.g. ATT/ACA. Strong technical expertise in UK R&D tax (SME, RDEC and merged scheme) Proven experience preparing and reviewing complex R&D claims Confidence leading client-facing discussions around innovation and technology Experience collaborating with technical specialists If you're interested in exploring this opportunity further, please apply directly or drop me an email with your full CV to:
Morson are working with a leading defence manufacturer, who are looking for a Quality Assurance Manager to join the quality team working at the Crawley site. Primary Purpose of the Role: Reporting to the Business Quality Manager, this role provides Quality Assurance (QA) to assigned projects, bids and products, providing cost effective, efficient solutions to meet Liaising with associated discipline click apply for full job details
May 05, 2026
Contractor
Morson are working with a leading defence manufacturer, who are looking for a Quality Assurance Manager to join the quality team working at the Crawley site. Primary Purpose of the Role: Reporting to the Business Quality Manager, this role provides Quality Assurance (QA) to assigned projects, bids and products, providing cost effective, efficient solutions to meet Liaising with associated discipline click apply for full job details
Audit Assistant Manager Poole £42,000 - £48,000 We are looking for a driven and qualified auditor to join this well-established, growing professional services firm with multiple offices across the South West of England. The organisation offers long-term career development opportunities, a supportive and flexible working culture, and a strong focus on training and progression. The firm is widely recognised for its positive workplace culture, commitment to wellbeing, and high-quality development programmes for professionals at all stages of their careers: What's great about this Audit Assistant Manager role? Hybrid working model Option to buy up to 5 additional days' holiday Counselling and support services for you and your immediate family Virtual GP access for you and your immediate family Cycle to work scheme Retail, shopping, and gym discounts Gifts to recognise career and family milestones One paid volunteering day per year to support local organisations Your role as an Audit Assistant Manager: Planning and carrying out statutory audits of corporate clients, both on-site and in the office. Leading larger and more complex audit assignments. Leading the audit team on-site, ensuring audit procedures are adhered to. Working closely with colleagues and a diverse portfolio of clients. Supporting managers and partners on ad hoc projects and assignments. Supervising and supporting the work of junior team members. Developing and maintaining strong working relationships with clients. Liaising with clients to ensure a smooth and successful client experience. Producing work for Manager and/or Partner review. Identifying technical or client-specific issues and suggesting practical solutions. What you'll need to succeed: You must be ACA/ACCA Qualified with post qualification experience. Statutory audit experience gained in a professional practice environment. Experience of group audits and consolidated financial statements (desirable but not essential). Full clean driving licence with access to a car (desirable but not essential). Highly organised with the ability to plan and manage your own time. Able to work independently and as part of a team. Strong interpersonal skills with the ability to build rapport quickly with clients. Professional and discreet, demonstrating excellent client care. Experience using automated audit software and computer-based accounts and tax systems. Previous experience managing and developing people. What next: For more information, As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
May 05, 2026
Full time
Audit Assistant Manager Poole £42,000 - £48,000 We are looking for a driven and qualified auditor to join this well-established, growing professional services firm with multiple offices across the South West of England. The organisation offers long-term career development opportunities, a supportive and flexible working culture, and a strong focus on training and progression. The firm is widely recognised for its positive workplace culture, commitment to wellbeing, and high-quality development programmes for professionals at all stages of their careers: What's great about this Audit Assistant Manager role? Hybrid working model Option to buy up to 5 additional days' holiday Counselling and support services for you and your immediate family Virtual GP access for you and your immediate family Cycle to work scheme Retail, shopping, and gym discounts Gifts to recognise career and family milestones One paid volunteering day per year to support local organisations Your role as an Audit Assistant Manager: Planning and carrying out statutory audits of corporate clients, both on-site and in the office. Leading larger and more complex audit assignments. Leading the audit team on-site, ensuring audit procedures are adhered to. Working closely with colleagues and a diverse portfolio of clients. Supporting managers and partners on ad hoc projects and assignments. Supervising and supporting the work of junior team members. Developing and maintaining strong working relationships with clients. Liaising with clients to ensure a smooth and successful client experience. Producing work for Manager and/or Partner review. Identifying technical or client-specific issues and suggesting practical solutions. What you'll need to succeed: You must be ACA/ACCA Qualified with post qualification experience. Statutory audit experience gained in a professional practice environment. Experience of group audits and consolidated financial statements (desirable but not essential). Full clean driving licence with access to a car (desirable but not essential). Highly organised with the ability to plan and manage your own time. Able to work independently and as part of a team. Strong interpersonal skills with the ability to build rapport quickly with clients. Professional and discreet, demonstrating excellent client care. Experience using automated audit software and computer-based accounts and tax systems. Previous experience managing and developing people. What next: For more information, As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Role: Installations Manager Salary: 30,000 Location: Poole Contract: Permanent Hours: 8am- 5pm Monday to Friday Start date: ASAP - Immediate start The role: We are seeking an experienced and highly organised Installations Manager , this role involves managing fitters, coordinating jobs, ensuring customer satisfaction, and maintaining efficient warehouse and administrative processes. You will play a key role in delivering high-quality installations across all projects. Key Responsibilities Schedule and book installation jobs for fitters. Ensure all paperwork and job details are prepared and accurate for daily operations. Liaise with fitters, providing support and resolving any on-site issues. Occasionally assist fitters with transport or lifting requirements. Communicate with customers regarding installation schedules, queries, and remedial works. Maintain a professional and customer-focused approach at all times. Oversee unloading of deliveries and manage warehouse operations. Ensure parts, trims, and other materials are ordered and available for upcoming jobs. Enter job details and updates into company systems accurately. Maintain records and ensure compliance with company processes. Manage installations for domestic properties, new builds, commercial businesses, builders, and the general public. Skills & Experience Strong organisational and time-management skills. Excellent communication and interpersonal abilities. Experience in installations or construction-related roles preferred. Ability to manage multiple tasks and work under pressure. Proficient in using IT systems for scheduling and data entry. Contact our team today to hear more about this or other opportunities. Office Angels South Coast Team - (phone number removed) or email your CV to (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 05, 2026
Full time
Role: Installations Manager Salary: 30,000 Location: Poole Contract: Permanent Hours: 8am- 5pm Monday to Friday Start date: ASAP - Immediate start The role: We are seeking an experienced and highly organised Installations Manager , this role involves managing fitters, coordinating jobs, ensuring customer satisfaction, and maintaining efficient warehouse and administrative processes. You will play a key role in delivering high-quality installations across all projects. Key Responsibilities Schedule and book installation jobs for fitters. Ensure all paperwork and job details are prepared and accurate for daily operations. Liaise with fitters, providing support and resolving any on-site issues. Occasionally assist fitters with transport or lifting requirements. Communicate with customers regarding installation schedules, queries, and remedial works. Maintain a professional and customer-focused approach at all times. Oversee unloading of deliveries and manage warehouse operations. Ensure parts, trims, and other materials are ordered and available for upcoming jobs. Enter job details and updates into company systems accurately. Maintain records and ensure compliance with company processes. Manage installations for domestic properties, new builds, commercial businesses, builders, and the general public. Skills & Experience Strong organisational and time-management skills. Excellent communication and interpersonal abilities. Experience in installations or construction-related roles preferred. Ability to manage multiple tasks and work under pressure. Proficient in using IT systems for scheduling and data entry. Contact our team today to hear more about this or other opportunities. Office Angels South Coast Team - (phone number removed) or email your CV to (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
At Saint-Gobain Glassolutions we're looking for a Process Manager to work in our Production Team on nights, helping to ensure that our operation runs smoothly and we deliver to our customers on time, every time. This Process Manager will be a part of the Glassolutions production team and will take ownership of Production, Quality and Health and Safety activities whilst leading and mentoring your team to reach their highest potential. Glassolutions is part of Saint-Gobain - the UK's leading provider of glass and glazing solutions to the architectural, construction, building maintenance, door and window sectors. Our Dudley branch is our Glassolutions UK centre of excellence for glass toughening. Here we process and toughen the widest variety of glass for domestic sealed units. With decades of experience and a highly skilled processing team, we stock 120 types of glass with 55 types available to toughen for our customers. If you're looking for a nights-based role to suit your current circumstances, then this one's for you! The hours of work are 22:00 - 06:00 Sunday to Thursday night, so you'll be contracted to a 39-hour week. On top of the competitive salary, we're also offering a bonus and many benefits including pension, free life-assurance, and healthcare options too. What we're looking for: Proven experience of leading and developing teams in a manufacturing setting (glass manufacturing experience would be advantageous but not essential) A strong understanding and awareness of commercial aspects and customer focus A continuous improvement mindset with previous exposure to implementing CI projects and cultural change A health and safety ambassador (IOSH certification or similar is desirable) Strong focus for quality and previous experience of quality management systems Excellent communication and collaboration skills, with the ability to deputise and take ownership of the shift in the absence of the Production Manager What you will be doing: Responsible for achieving KPI targets (Productivity/Glass Loss/Quality) Working with the Maintenance Engineers to ensure the highest possible quality Ensure compliance with our H&S standards, company policies and procedures and training commitments for your team Lead and mentor your team, deliver objectives and drive a positive culture of work. Complete HR processes for your team members including the collation and maintenance of data Collaborate with the Production Manager to plan resource and manage demand Drive continuous improvements on site, and identify opportunities. Are Glassolutions and Saint-Gobain inclusive employers? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
May 05, 2026
Full time
At Saint-Gobain Glassolutions we're looking for a Process Manager to work in our Production Team on nights, helping to ensure that our operation runs smoothly and we deliver to our customers on time, every time. This Process Manager will be a part of the Glassolutions production team and will take ownership of Production, Quality and Health and Safety activities whilst leading and mentoring your team to reach their highest potential. Glassolutions is part of Saint-Gobain - the UK's leading provider of glass and glazing solutions to the architectural, construction, building maintenance, door and window sectors. Our Dudley branch is our Glassolutions UK centre of excellence for glass toughening. Here we process and toughen the widest variety of glass for domestic sealed units. With decades of experience and a highly skilled processing team, we stock 120 types of glass with 55 types available to toughen for our customers. If you're looking for a nights-based role to suit your current circumstances, then this one's for you! The hours of work are 22:00 - 06:00 Sunday to Thursday night, so you'll be contracted to a 39-hour week. On top of the competitive salary, we're also offering a bonus and many benefits including pension, free life-assurance, and healthcare options too. What we're looking for: Proven experience of leading and developing teams in a manufacturing setting (glass manufacturing experience would be advantageous but not essential) A strong understanding and awareness of commercial aspects and customer focus A continuous improvement mindset with previous exposure to implementing CI projects and cultural change A health and safety ambassador (IOSH certification or similar is desirable) Strong focus for quality and previous experience of quality management systems Excellent communication and collaboration skills, with the ability to deputise and take ownership of the shift in the absence of the Production Manager What you will be doing: Responsible for achieving KPI targets (Productivity/Glass Loss/Quality) Working with the Maintenance Engineers to ensure the highest possible quality Ensure compliance with our H&S standards, company policies and procedures and training commitments for your team Lead and mentor your team, deliver objectives and drive a positive culture of work. Complete HR processes for your team members including the collation and maintenance of data Collaborate with the Production Manager to plan resource and manage demand Drive continuous improvements on site, and identify opportunities. Are Glassolutions and Saint-Gobain inclusive employers? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
King and Moffatt Building Services
City, Wolverhampton
1. PURPOSE The Document Controller is responsible for the management, distribution, and archiving of all project-related documentation. The role ensures that the project team has access to the latest, most accurate information while maintaining a robust audit trail of all revisions and approvals. Working primarily within a Common Data Environment (CDE), the Document Controller ensures compliance with project protocols (such as ISO 19650) and company standards, facilitating seamless communication between the office, site, and external stakeholders. 2. GOALS / KPIs Data Accuracy: 100% accuracy in the version control and status of drawings and technical documents. Timeliness: Ensuring all incoming and outgoing transmittals are processed within agreed project SLAs (typically hours). Audit Readiness: Maintenance of a fully compliant and searchable project archive that passes all internal and external quality audits. Handover Efficiency: Delivery of a structured and complete digital O&M / Health & Safety file at project completion. 3. DUTIES AND RESPONSIBILITIES System Administration: Lead the setup and day-to-day management of the Common Data Environment (CDE) (e.g., Viewpoint, Aconex, Procore, or Autodesk Construction Cloud). Information Flow: Manage and coordinate the distribution of all project documentation, ensuring only "For Construction" status drawings reach the site team. Quality Assurance: Review and critique incoming documents for compliance with naming conventions, file formats, and metadata requirements before upload. Revision Control: Ensure all technical revisions are correctly logged, superseded, and archived to prevent the use of outdated information. Transmittal Management: Lead the production of formal transmittal notes for all outgoing information to subcontractors, consultants, and clients. Reporting: Provide regular progress reports to the Project Manager regarding the status of technical submittals, RFIs, and outstanding approvals. Subcontractor Liaison: Manage and coordinate the submission of subcontractor technical data and "as-built" information. Compliance Monitoring: Identify, develop, and manage the tracking of "Request for Information" (RFI) logs and technical submittal registers. Handover Coordination: Lead the collation of the final Operation & Maintenance (O&M) manuals and Health & Safety files to ensure a smooth client handover. Training: Support the project team by providing guidance and training on the use of the project s specific document control software. Lessons Learned: Capture and document lessons learned regarding information management to improve the efficiency of future project setups. This list is not exhaustive or exclusive. 4. SKILLS AND QUALIFICATIONS Experience: Minimum 3 5 years experience as a Document Controller within the building services, construction, or civil engineering sectors. Software Proficiency: Expert knowledge of at least one major CDE platform (e.g., Viewpoint, BIM 360, Procore). Expert proficiency in Microsoft Office, particularly Excel. Technical Knowledge: Understanding of the RIBA stages and the UK BIM Framework/ISO 19650 naming conventions. Organisation: Exceptional organisational skills with a high level of attention to detail and the ability to manage high volumes of data. Communication: Exceptional interpersonal skills to liaise effectively between designers, site managers, and clients. Analytical Skills: Ability to spot discrepancies in documentation and metadata before they impact project delivery. 5. SUPERVISORY REQUIREMENTS AND DEPUTY Reporting: This role reports to the Project Manager or Business Unit Manager. Supervision: This role may provide guidance to Project Administrators or Junior Document Controllers on larger schemes. 6. TRAVEL The role is typically office or site-office based; however, occasional travel to other regional offices or sites for setup or training purposes may be required, typically not exceeding 10% of working time.
May 05, 2026
Full time
1. PURPOSE The Document Controller is responsible for the management, distribution, and archiving of all project-related documentation. The role ensures that the project team has access to the latest, most accurate information while maintaining a robust audit trail of all revisions and approvals. Working primarily within a Common Data Environment (CDE), the Document Controller ensures compliance with project protocols (such as ISO 19650) and company standards, facilitating seamless communication between the office, site, and external stakeholders. 2. GOALS / KPIs Data Accuracy: 100% accuracy in the version control and status of drawings and technical documents. Timeliness: Ensuring all incoming and outgoing transmittals are processed within agreed project SLAs (typically hours). Audit Readiness: Maintenance of a fully compliant and searchable project archive that passes all internal and external quality audits. Handover Efficiency: Delivery of a structured and complete digital O&M / Health & Safety file at project completion. 3. DUTIES AND RESPONSIBILITIES System Administration: Lead the setup and day-to-day management of the Common Data Environment (CDE) (e.g., Viewpoint, Aconex, Procore, or Autodesk Construction Cloud). Information Flow: Manage and coordinate the distribution of all project documentation, ensuring only "For Construction" status drawings reach the site team. Quality Assurance: Review and critique incoming documents for compliance with naming conventions, file formats, and metadata requirements before upload. Revision Control: Ensure all technical revisions are correctly logged, superseded, and archived to prevent the use of outdated information. Transmittal Management: Lead the production of formal transmittal notes for all outgoing information to subcontractors, consultants, and clients. Reporting: Provide regular progress reports to the Project Manager regarding the status of technical submittals, RFIs, and outstanding approvals. Subcontractor Liaison: Manage and coordinate the submission of subcontractor technical data and "as-built" information. Compliance Monitoring: Identify, develop, and manage the tracking of "Request for Information" (RFI) logs and technical submittal registers. Handover Coordination: Lead the collation of the final Operation & Maintenance (O&M) manuals and Health & Safety files to ensure a smooth client handover. Training: Support the project team by providing guidance and training on the use of the project s specific document control software. Lessons Learned: Capture and document lessons learned regarding information management to improve the efficiency of future project setups. This list is not exhaustive or exclusive. 4. SKILLS AND QUALIFICATIONS Experience: Minimum 3 5 years experience as a Document Controller within the building services, construction, or civil engineering sectors. Software Proficiency: Expert knowledge of at least one major CDE platform (e.g., Viewpoint, BIM 360, Procore). Expert proficiency in Microsoft Office, particularly Excel. Technical Knowledge: Understanding of the RIBA stages and the UK BIM Framework/ISO 19650 naming conventions. Organisation: Exceptional organisational skills with a high level of attention to detail and the ability to manage high volumes of data. Communication: Exceptional interpersonal skills to liaise effectively between designers, site managers, and clients. Analytical Skills: Ability to spot discrepancies in documentation and metadata before they impact project delivery. 5. SUPERVISORY REQUIREMENTS AND DEPUTY Reporting: This role reports to the Project Manager or Business Unit Manager. Supervision: This role may provide guidance to Project Administrators or Junior Document Controllers on larger schemes. 6. TRAVEL The role is typically office or site-office based; however, occasional travel to other regional offices or sites for setup or training purposes may be required, typically not exceeding 10% of working time.
A growing project and cost management consultancy based in Central London are searching for a well-rounded Project Manager to join their established team. The Project Manager will be joining an established project management team and will be supporting the delivery of projects in the residential, industrial, commercial, retail and commercial sectors. The Company that the Project Manager will join: The Project Manager will be joining a multidisciplinary consultancy that have 4+ offices across the UK and are delivering projects in commercial office, residential, industrial, retail and healthcare sectors. The Project Manager will be joining a close-knit team of 40+ consultants, including the director, associate directors, project managers, cost consultants and building surveyors. The Project Manager will be working closely alongside a Senior Project Manager and an Associate Director and will provide mentorship towards the Assistant Project Managers. The Project Manager role: The Project Manager will bring experience of delivering the full lifecycle of projects including new build, refurbishments and extensions from inception-completion in a variety of sectors such as residential, offices, industrial, retail and healthcare sectors. The projects are predominantly based in London and surrounding area and have contract values ranging from 15m- 85m. You will be responsible for: Supporting the delivery of current/upcoming Projects across all phases of project lifecycle Communicating effectively with internal/external parties ensuring that Projects are on track Collaborate with the Assistant and Senior Project Managers to resolve any challenges faced in project lifecycles Offer support towards Assistant and Project Managers Report to the senior project manager and associate directors on weekly basis with project progress updates Review cost regularly with cost consultants to ensure schemes are within budget Arrange and attend client meetings Ensure all works are compliant with safety and quality standards Project Manager requirements: Previous experience working for a UK construction consultancy Experienced delivering construction schemes in commercial office, retail, healthcare, industrial and residential sector MRICS qualified or working towards it BSc/MSc Construction Project Management Solid pre and post contract experience Strong communication and interpersonal skills What would be offered: 55,000- 65,000 per annum salary package 25 days annual leave + bank holiday Hybrid working (3 days office/site and 2 days wfh) Work Laptop / Phone Excellent bonus scheme up to 17% Strong pension contribution Positive work environment Cycle to work scheme Regular social events If you are a motivated Project Manager who is searching for an excellent opportunity within a successful construction consultancy, please contact Luca Beltrami at Ernest and Florent. (phone number removed) - (phone number removed) Reference - LB(phone number removed)
May 05, 2026
Full time
A growing project and cost management consultancy based in Central London are searching for a well-rounded Project Manager to join their established team. The Project Manager will be joining an established project management team and will be supporting the delivery of projects in the residential, industrial, commercial, retail and commercial sectors. The Company that the Project Manager will join: The Project Manager will be joining a multidisciplinary consultancy that have 4+ offices across the UK and are delivering projects in commercial office, residential, industrial, retail and healthcare sectors. The Project Manager will be joining a close-knit team of 40+ consultants, including the director, associate directors, project managers, cost consultants and building surveyors. The Project Manager will be working closely alongside a Senior Project Manager and an Associate Director and will provide mentorship towards the Assistant Project Managers. The Project Manager role: The Project Manager will bring experience of delivering the full lifecycle of projects including new build, refurbishments and extensions from inception-completion in a variety of sectors such as residential, offices, industrial, retail and healthcare sectors. The projects are predominantly based in London and surrounding area and have contract values ranging from 15m- 85m. You will be responsible for: Supporting the delivery of current/upcoming Projects across all phases of project lifecycle Communicating effectively with internal/external parties ensuring that Projects are on track Collaborate with the Assistant and Senior Project Managers to resolve any challenges faced in project lifecycles Offer support towards Assistant and Project Managers Report to the senior project manager and associate directors on weekly basis with project progress updates Review cost regularly with cost consultants to ensure schemes are within budget Arrange and attend client meetings Ensure all works are compliant with safety and quality standards Project Manager requirements: Previous experience working for a UK construction consultancy Experienced delivering construction schemes in commercial office, retail, healthcare, industrial and residential sector MRICS qualified or working towards it BSc/MSc Construction Project Management Solid pre and post contract experience Strong communication and interpersonal skills What would be offered: 55,000- 65,000 per annum salary package 25 days annual leave + bank holiday Hybrid working (3 days office/site and 2 days wfh) Work Laptop / Phone Excellent bonus scheme up to 17% Strong pension contribution Positive work environment Cycle to work scheme Regular social events If you are a motivated Project Manager who is searching for an excellent opportunity within a successful construction consultancy, please contact Luca Beltrami at Ernest and Florent. (phone number removed) - (phone number removed) Reference - LB(phone number removed)
The thing that makes your position so important in Equator is that you are accountable for the end-to-end delivery of a diverse range of projects within an agreed but flexible framework and governance structure. Main Responsibilities Being accountable for managing budgets, timescales, and quality on technically complex or transformation projects. Deciding which approach should be deployed on projects, the appropriate use of documentation and controls including but not limited to User Stories and Acceptance Criteria, Project Plans, Wireframes, Technical Specs, Test Plans, Project Reports and Client Action Logs (this list is not exhaustive). Facilitating requirements gathering workshops and produce the associated outputs. Leading the project team in scoping activities, preparing costs and robust capacity / delivery plans off the back of this. Ensuring JIRA and Confluence are being utilised in line with our process, that project boards are maintained and that each project has an eazyBI ETC report. Working with the delivery team to ensure work is understood and meets our definition. Working with the delivery team to ensure that our outputs meet defined requirements and achieve sign-off. Communicating with key stakeholders, including clients, ensuring they are informed on project progress, risks, dependencies, and blockers. Mentoring Project Managers providing support and guidance. Assisting with recruitment. The Ideal Candidate Project delivery practices: You know how to lead teams in Agile and Waterfall environments. You can identify, compare, and decide which processes or delivery methods to use. You can recognise when something doesn't work and encourage the team to adapt. You can create or tailor new ways of working. You can get our clients bought into and working in line with our preferred delivery approach. You understand and can work within constraints (including but not limited to technology, financials, and timelines). Financial management: You can input into RFPs and ballparking activities. You know how to balance cost vs. value. You can take responsibility for relationships with contractors, 3rd parties and delivery partners. You know how to negotiate, influence, or set budgets in complex environments. You understand the importance of revenue recognition and work with the Development Project/Team lead to ensure ETC's are accurate, properly considered and completed on a weekly basis. You can monitor cost and budget vs. project progress and will take corrective action when challenges are encountered. Communication: You know how to communicate effectively, overcoming departmental boundaries. You can manage stakeholder expectations and facilitate discussions about high risk and complexity, even within constrained timescales. You don't shy away from difficult conversations and embrace feedback. Planning: You know the importance of planning and forecasting and the different ways to develop a plan. You can lead a continual planning process in complex environments. You know how to communicate plans, assumptions, and progress to stakeholders. You can manage complex internal and external dependencies. Making our process work: You can identify what works best for the delivery team and when to utilise certain processes. You can add value and mentor the Project Management team to review and adapt processes. You know how to lead teams through the implementation of a new process or way of working. Ownership and initiative: You take ownership of problems. You take accountability for your actions and decisions you make. Maintaining delivery momentum: You understand the different phases of project delivery and can contribute to, plan, and run these. You actively address the most complex risks, issues, and dependencies, including where ownership exists out with the delivery team or where no owner exists. You can identify innovative ways to unblock issues. Team dynamics and collaboration: You can identify problems or issues in the team dynamic and take steps to address them. You can pull out issues through agile ceremonies and know when to probe further. You can give varying types of feedback, ensuring the discussion and decisions stick. You can facilitate conflict resolution. You are flexible, adaptable and keep up to date with trends and industry improvements.
May 05, 2026
Full time
The thing that makes your position so important in Equator is that you are accountable for the end-to-end delivery of a diverse range of projects within an agreed but flexible framework and governance structure. Main Responsibilities Being accountable for managing budgets, timescales, and quality on technically complex or transformation projects. Deciding which approach should be deployed on projects, the appropriate use of documentation and controls including but not limited to User Stories and Acceptance Criteria, Project Plans, Wireframes, Technical Specs, Test Plans, Project Reports and Client Action Logs (this list is not exhaustive). Facilitating requirements gathering workshops and produce the associated outputs. Leading the project team in scoping activities, preparing costs and robust capacity / delivery plans off the back of this. Ensuring JIRA and Confluence are being utilised in line with our process, that project boards are maintained and that each project has an eazyBI ETC report. Working with the delivery team to ensure work is understood and meets our definition. Working with the delivery team to ensure that our outputs meet defined requirements and achieve sign-off. Communicating with key stakeholders, including clients, ensuring they are informed on project progress, risks, dependencies, and blockers. Mentoring Project Managers providing support and guidance. Assisting with recruitment. The Ideal Candidate Project delivery practices: You know how to lead teams in Agile and Waterfall environments. You can identify, compare, and decide which processes or delivery methods to use. You can recognise when something doesn't work and encourage the team to adapt. You can create or tailor new ways of working. You can get our clients bought into and working in line with our preferred delivery approach. You understand and can work within constraints (including but not limited to technology, financials, and timelines). Financial management: You can input into RFPs and ballparking activities. You know how to balance cost vs. value. You can take responsibility for relationships with contractors, 3rd parties and delivery partners. You know how to negotiate, influence, or set budgets in complex environments. You understand the importance of revenue recognition and work with the Development Project/Team lead to ensure ETC's are accurate, properly considered and completed on a weekly basis. You can monitor cost and budget vs. project progress and will take corrective action when challenges are encountered. Communication: You know how to communicate effectively, overcoming departmental boundaries. You can manage stakeholder expectations and facilitate discussions about high risk and complexity, even within constrained timescales. You don't shy away from difficult conversations and embrace feedback. Planning: You know the importance of planning and forecasting and the different ways to develop a plan. You can lead a continual planning process in complex environments. You know how to communicate plans, assumptions, and progress to stakeholders. You can manage complex internal and external dependencies. Making our process work: You can identify what works best for the delivery team and when to utilise certain processes. You can add value and mentor the Project Management team to review and adapt processes. You know how to lead teams through the implementation of a new process or way of working. Ownership and initiative: You take ownership of problems. You take accountability for your actions and decisions you make. Maintaining delivery momentum: You understand the different phases of project delivery and can contribute to, plan, and run these. You actively address the most complex risks, issues, and dependencies, including where ownership exists out with the delivery team or where no owner exists. You can identify innovative ways to unblock issues. Team dynamics and collaboration: You can identify problems or issues in the team dynamic and take steps to address them. You can pull out issues through agile ceremonies and know when to probe further. You can give varying types of feedback, ensuring the discussion and decisions stick. You can facilitate conflict resolution. You are flexible, adaptable and keep up to date with trends and industry improvements.
Design Manager: Role Purpose Our client a regional contractor with a strong presence in the Merseyside area. You will be responsible for leading and coordinating the design process across all stages of project development, ensuring that design deliverables are completed on time, within budget, and to the highest standards of quality click apply for full job details
May 05, 2026
Full time
Design Manager: Role Purpose Our client a regional contractor with a strong presence in the Merseyside area. You will be responsible for leading and coordinating the design process across all stages of project development, ensuring that design deliverables are completed on time, within budget, and to the highest standards of quality click apply for full job details
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're b
May 05, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're b
