We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications We are seeking a Customer Contact Technology Specialist at Principal Consultant level to lead technology-driven transformation in customer contact environments. We are specifically looking for someone who can develop Customer contact strategy where technology is an enabler. This role combines deep expertise in Contact Centre technology, AI innovation, and consulting delivery to help clients modernise and optimise their customer engagement strategies. Core Responsibilities: Work with strategic technology partners and alliances to identify opportunities for AI-based services tailored to contact centre use cases. Shape joint propositions and support go-to-market initiatives with partners. Product Ownership Take ownership of the development and roadmap for KAIWA, our AI coaching and analytics solution. Support sales enablement, client demos, and delivery of KAIWA engagements. Support development of business cases and options for clients. Technology Change Leadership Act as a subject matter expert in technology-based change for customer contact, preferably within Financial Services (FS) or Public Sector (PS). Advise clients on business readiness, change management, and operational impact of new technologies. CCaaS Platform Expertise Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone). Deliver overlay consulting services including business readiness assessments, change management plans, and operational transition support. Shape and deliver CRM transformation programmes integrated with contact centre technology. Ensure alignment between CRM and CCaaS platforms for seamless customer experience. Thought Leadership & Advisory Develop frameworks, best practices, and accelerators for AI adoption in contact centres. Contribute to industry thought leadership through blogs, webinars, and client workshops. Qualifications Essential requirements Proven experience delivering t echnology transformation in contact centres, including AI and CCaaS deployments. Strong understanding of customer experience operations, contact centre KPIs, and digital engagement strategies. Expertise in business readiness, change management, and stakeholder engagement for technology rollouts. Familiarity with AI/GenAI applications for customer contact (e.g., knowledge management, agent assist, conversational AI). Confident with Data analysis and shaping benefits cases Experience shaping and delivering CRM programmes integrated with contact centre technology. Experience working with Financial Services or Public Sector clients preferred. Ability to collaborate with alliances and technology vendors to shape joint propositions. Preferably an Operational Practitioner who has transitioned into a consulting role so combines Operational experience with Consulting disciplines Knowledge of compliance and best practices in AI for CX. Experience in developing SaaS products or IP for contact centre environments. Consulting background with strong client-facing skills and commercial acumen, coupled with operational experience. Ability to deliver general consulting engagements. Strong internal and external networking skills. A recognised contributor to Industry thought leadership. Experience with CRM deployments would be advantageous. Be a recognised leader in the Customer contact field experienced with influencing at C-level. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
Apr 16, 2026
Full time
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications We are seeking a Customer Contact Technology Specialist at Principal Consultant level to lead technology-driven transformation in customer contact environments. We are specifically looking for someone who can develop Customer contact strategy where technology is an enabler. This role combines deep expertise in Contact Centre technology, AI innovation, and consulting delivery to help clients modernise and optimise their customer engagement strategies. Core Responsibilities: Work with strategic technology partners and alliances to identify opportunities for AI-based services tailored to contact centre use cases. Shape joint propositions and support go-to-market initiatives with partners. Product Ownership Take ownership of the development and roadmap for KAIWA, our AI coaching and analytics solution. Support sales enablement, client demos, and delivery of KAIWA engagements. Support development of business cases and options for clients. Technology Change Leadership Act as a subject matter expert in technology-based change for customer contact, preferably within Financial Services (FS) or Public Sector (PS). Advise clients on business readiness, change management, and operational impact of new technologies. CCaaS Platform Expertise Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone). Deliver overlay consulting services including business readiness assessments, change management plans, and operational transition support. Shape and deliver CRM transformation programmes integrated with contact centre technology. Ensure alignment between CRM and CCaaS platforms for seamless customer experience. Thought Leadership & Advisory Develop frameworks, best practices, and accelerators for AI adoption in contact centres. Contribute to industry thought leadership through blogs, webinars, and client workshops. Qualifications Essential requirements Proven experience delivering t echnology transformation in contact centres, including AI and CCaaS deployments. Strong understanding of customer experience operations, contact centre KPIs, and digital engagement strategies. Expertise in business readiness, change management, and stakeholder engagement for technology rollouts. Familiarity with AI/GenAI applications for customer contact (e.g., knowledge management, agent assist, conversational AI). Confident with Data analysis and shaping benefits cases Experience shaping and delivering CRM programmes integrated with contact centre technology. Experience working with Financial Services or Public Sector clients preferred. Ability to collaborate with alliances and technology vendors to shape joint propositions. Preferably an Operational Practitioner who has transitioned into a consulting role so combines Operational experience with Consulting disciplines Knowledge of compliance and best practices in AI for CX. Experience in developing SaaS products or IP for contact centre environments. Consulting background with strong client-facing skills and commercial acumen, coupled with operational experience. Ability to deliver general consulting engagements. Strong internal and external networking skills. A recognised contributor to Industry thought leadership. Experience with CRM deployments would be advantageous. Be a recognised leader in the Customer contact field experienced with influencing at C-level. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
The Financial Times is one of the world's leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you're given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you'll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you'll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT. Our Commitment to Diversity, Equity and Inclusion We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. The Role We're looking for a Senior iOS Engineer who is passionate about building a scalable, reliable mobile platform and enabling teams across the organisation to contribute confidently and independently to the FT"s award-winning digital products. You'll join the Mobile Apps team, a multidisciplinary, cross-functional group focused on delivering an outstanding mobile experience for our world class news. You'll collaborate closely with engineers, product managers, business analysts and designers to build and evolve a premium mobile application and platform for our customers. What You'll Do Define and evolve iOS platform boundaries (native vs shared vs web layers) Ensure performance, reliability, and UX consistency as contribution scales across multiple teams Make architectural trade-offs across native, hybrid and shared approaches Identify and address platform risks (performance, memory, app size, offline behaviour) Define and enforce native constraints (performance, memory, app size, lifecycle) to protect platform integrity Contribution Enablement & Guardrails Define and evolve guardrails and constraints that enable safe contribution at scale Guide teams on how to build within platform boundaries Reduce reliance on central ownership through systems and tooling Collaborate with teams to improve quality without blocking delivery Delivery & Engineering Excellence Build and maintain high-quality iOS features and platform capabilities where native expertise is required Work with hybrid technologies (webviews, shared logic) where required Collaborate with cross-functional teams to deliver high-impact outcomes Contribute to continuous improvement of engineering practices Use automated tooling and systems to ensure high quality outcomes throughout delivery. What You'll Bring Deep expertise in Swift and iOS platform internals (performance, lifecycle, memory) Strong architectural judgement across native, shared and web approaches Experience working on large-scale mobile applications with multiple contributors Ability to define platform boundaries and make pragmatic trade-offs Experience enabling teams to contribute safely without central ownership Strong problem-solving skills across complex technical systems Excellent communication and ability to influence across teams Experience working with Kotlin Multiplatform or shared code approaches Experience working with Apple's in-app purchase ecosystem (StoreKit), including subscription models, entitlements, and edge cases (restoration, retries, offline behaviour) Experience in hybrid app architectures (webviews, JS integration) Familiarity with observability and performance monitoring tools Experience influencing engineering practices across teams Experience supporting teams through architectural or platform transitions What's in it for you? Our benefits Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here. We've embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible. Accessibility We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email and a member of our team will be happy to help. Further information At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all. Create a Job Alert Interested in building your career at Financial Times? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Have you been previously employed at the FT? Select Have you previously taken part in an FT Early careers programme? e.g. FT Talent Challenge, FT News School, work experience etc. Select Please select the currency of your salary expectations. If not listed, please select Other Currency. Select What are your base annual salary expectations? What is your current notice period in weeks? Select Do you require sponsorship for employment visa status in the country for which this role is based? Select I accept the candidate privacy notice and consent to being contacted in regard to this application. United Kingdom - Voluntary Disclosure Optional Additional Information As part of the FT's commitment to equality, diversity and inclusion, in this section we ask for information to help us measure the effectiveness of our equal opportunity policies. This information is voluntary and your application will not be treated differently based on whether or not you provide these details. Your information will be stored separately to your application on our recruitment system, with safeguards in place to ensure that your data is kept secure and treated confidentially. Hiring managers and recruiters cannot see this information on an individual basis. We may use the data in an anonymised form for reporting purposes or as required to comply with statutory reporting requirements, depending on your location. What was the occupation of your main household earner when you were aged 14? (Occupations provided are examples, please select the option that most closely resembles your main householder earners employment) Select If you finished school after 1980, were you eligible for free school meals at any point during your school years? Select If you attended university, were you the first person in your immediate family (parents or guardians) to do so? Select
Apr 16, 2026
Full time
The Financial Times is one of the world's leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you're given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you'll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you'll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT. Our Commitment to Diversity, Equity and Inclusion We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. The Role We're looking for a Senior iOS Engineer who is passionate about building a scalable, reliable mobile platform and enabling teams across the organisation to contribute confidently and independently to the FT"s award-winning digital products. You'll join the Mobile Apps team, a multidisciplinary, cross-functional group focused on delivering an outstanding mobile experience for our world class news. You'll collaborate closely with engineers, product managers, business analysts and designers to build and evolve a premium mobile application and platform for our customers. What You'll Do Define and evolve iOS platform boundaries (native vs shared vs web layers) Ensure performance, reliability, and UX consistency as contribution scales across multiple teams Make architectural trade-offs across native, hybrid and shared approaches Identify and address platform risks (performance, memory, app size, offline behaviour) Define and enforce native constraints (performance, memory, app size, lifecycle) to protect platform integrity Contribution Enablement & Guardrails Define and evolve guardrails and constraints that enable safe contribution at scale Guide teams on how to build within platform boundaries Reduce reliance on central ownership through systems and tooling Collaborate with teams to improve quality without blocking delivery Delivery & Engineering Excellence Build and maintain high-quality iOS features and platform capabilities where native expertise is required Work with hybrid technologies (webviews, shared logic) where required Collaborate with cross-functional teams to deliver high-impact outcomes Contribute to continuous improvement of engineering practices Use automated tooling and systems to ensure high quality outcomes throughout delivery. What You'll Bring Deep expertise in Swift and iOS platform internals (performance, lifecycle, memory) Strong architectural judgement across native, shared and web approaches Experience working on large-scale mobile applications with multiple contributors Ability to define platform boundaries and make pragmatic trade-offs Experience enabling teams to contribute safely without central ownership Strong problem-solving skills across complex technical systems Excellent communication and ability to influence across teams Experience working with Kotlin Multiplatform or shared code approaches Experience working with Apple's in-app purchase ecosystem (StoreKit), including subscription models, entitlements, and edge cases (restoration, retries, offline behaviour) Experience in hybrid app architectures (webviews, JS integration) Familiarity with observability and performance monitoring tools Experience influencing engineering practices across teams Experience supporting teams through architectural or platform transitions What's in it for you? Our benefits Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here. We've embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible. Accessibility We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email and a member of our team will be happy to help. Further information At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all. Create a Job Alert Interested in building your career at Financial Times? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Have you been previously employed at the FT? Select Have you previously taken part in an FT Early careers programme? e.g. FT Talent Challenge, FT News School, work experience etc. Select Please select the currency of your salary expectations. If not listed, please select Other Currency. Select What are your base annual salary expectations? What is your current notice period in weeks? Select Do you require sponsorship for employment visa status in the country for which this role is based? Select I accept the candidate privacy notice and consent to being contacted in regard to this application. United Kingdom - Voluntary Disclosure Optional Additional Information As part of the FT's commitment to equality, diversity and inclusion, in this section we ask for information to help us measure the effectiveness of our equal opportunity policies. This information is voluntary and your application will not be treated differently based on whether or not you provide these details. Your information will be stored separately to your application on our recruitment system, with safeguards in place to ensure that your data is kept secure and treated confidentially. Hiring managers and recruiters cannot see this information on an individual basis. We may use the data in an anonymised form for reporting purposes or as required to comply with statutory reporting requirements, depending on your location. What was the occupation of your main household earner when you were aged 14? (Occupations provided are examples, please select the option that most closely resembles your main householder earners employment) Select If you finished school after 1980, were you eligible for free school meals at any point during your school years? Select If you attended university, were you the first person in your immediate family (parents or guardians) to do so? Select
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de coding makeup applications for everyone, everywhere, with an easy to use, easy to choose, easy to gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market leading growth, innovative retail and product launches fuelled by industry leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role We are looking for a talented Head of Digital Design (Mat Cover) to join our growing in house team! This role will see you working on a variety of creative and trade led projects across the business. With leadership experience, you will have a demonstrated passion for navigating a team of talented individuals in improving and innovating digital marketing creative across New Campaign Launches, BAU and Sales periods such as Black Friday. You will have a keen eye for detail in all things digital design and digital marketing. We believe in disruption, innovation and the application of art and science to create the best concepts, big ideas and content creation. Pulling from strategic insights and data, you can create and bring to life beautiful ideas that move the world. You have a deep understanding of brand purpose, consumer journey and our customer's use of digital & technology. With an entrepreneurial spirit, you will need to be solutions oriented and collaborative in your approach. You will work alongside other creatives, the marketing team, digital team, creative team, technology organisation, Trade, PR, social, as well as help support our local markets with their creative aims. As a Head of Digital Design you will Oversee a talented team of designers (>8 10 growing), overseeing business wide briefs, and supporting the team to develop a broad variety of global digital assets, ensuring consistency across all assets (i.e. emails, Paid Marketing, Charlotte Tilbury App, and Affiliates, BAU & Evergreen templated digital assets) Executing large scale digital roll outs or tech initiatives in a systematic and meticulous manner Working within digital constraints and exploring new ways of challenging and innovating the brand digitally, through new layout design, tools, and technology including the use of AI. Support the digital content team by reviewing and approving digital friendly image & video assets. Support in the creation of Digital Marketing assets e.g. display banners and paid social creative Applying learnings on assets across various platforms, identifying opportunities for personalisation and targeting. Communicate effectively within the broader Creative team; Project Managers, Copywriters, Graphic Designers, Product Designers, Art Directors, Retouchers, Video Editors and the Creative Director to ensure that milestones are met and the team stays on the pulse with changes and plan alterations. Influence the in house agency with trends, best practices, digital advancements and competitors to help improve the team's approach to digital design Diligent approach to ensuring all content is optimised for mobile first devices and web Conduct research and stay updated on the latest design trends, tools, technologies and AI platforms. Reporting Relationships Digital CX Director About you Proven experience in team management and leadership of an army of creatives Experience working on digital + ecommerce design, in house or agency experience Experience in, and enthusiasm for, developing creative ideas for digital platforms, as well as 360 campaigns, from brief to delivery Ability to marry art (creative) and science (data); analytically looking at data, reporting and applying it to future projects and creative Understanding of online accessibility, UX / UI A strong track record in project planning, including accurate estimation of costs and timings Expert knowledge of user interface, application, mobile and responsive design, using the latest prototyping and design tools Great sense of design and composition with a strong eye for layout and appreciation of brand guidelines across all devices and channels Ability to work at pace, with a confidently calm demeanour Exceptional verbal and written communication skills, with the ability to effectively engage and influence stakeholders at all levels of seniority across the business Exceptional information presentation (visual and written) experience Infectiously positive and passionate energy Proficiency in Figma, Adobe Creative Suite, Microsoft (email, docs, Onedrive), insight in AI tools such as Chat GPT, Adobe Firefly, Google Gemini Experience using Dropbox, and project management tools such as Trello / Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
Apr 16, 2026
Full time
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de coding makeup applications for everyone, everywhere, with an easy to use, easy to choose, easy to gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market leading growth, innovative retail and product launches fuelled by industry leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role We are looking for a talented Head of Digital Design (Mat Cover) to join our growing in house team! This role will see you working on a variety of creative and trade led projects across the business. With leadership experience, you will have a demonstrated passion for navigating a team of talented individuals in improving and innovating digital marketing creative across New Campaign Launches, BAU and Sales periods such as Black Friday. You will have a keen eye for detail in all things digital design and digital marketing. We believe in disruption, innovation and the application of art and science to create the best concepts, big ideas and content creation. Pulling from strategic insights and data, you can create and bring to life beautiful ideas that move the world. You have a deep understanding of brand purpose, consumer journey and our customer's use of digital & technology. With an entrepreneurial spirit, you will need to be solutions oriented and collaborative in your approach. You will work alongside other creatives, the marketing team, digital team, creative team, technology organisation, Trade, PR, social, as well as help support our local markets with their creative aims. As a Head of Digital Design you will Oversee a talented team of designers (>8 10 growing), overseeing business wide briefs, and supporting the team to develop a broad variety of global digital assets, ensuring consistency across all assets (i.e. emails, Paid Marketing, Charlotte Tilbury App, and Affiliates, BAU & Evergreen templated digital assets) Executing large scale digital roll outs or tech initiatives in a systematic and meticulous manner Working within digital constraints and exploring new ways of challenging and innovating the brand digitally, through new layout design, tools, and technology including the use of AI. Support the digital content team by reviewing and approving digital friendly image & video assets. Support in the creation of Digital Marketing assets e.g. display banners and paid social creative Applying learnings on assets across various platforms, identifying opportunities for personalisation and targeting. Communicate effectively within the broader Creative team; Project Managers, Copywriters, Graphic Designers, Product Designers, Art Directors, Retouchers, Video Editors and the Creative Director to ensure that milestones are met and the team stays on the pulse with changes and plan alterations. Influence the in house agency with trends, best practices, digital advancements and competitors to help improve the team's approach to digital design Diligent approach to ensuring all content is optimised for mobile first devices and web Conduct research and stay updated on the latest design trends, tools, technologies and AI platforms. Reporting Relationships Digital CX Director About you Proven experience in team management and leadership of an army of creatives Experience working on digital + ecommerce design, in house or agency experience Experience in, and enthusiasm for, developing creative ideas for digital platforms, as well as 360 campaigns, from brief to delivery Ability to marry art (creative) and science (data); analytically looking at data, reporting and applying it to future projects and creative Understanding of online accessibility, UX / UI A strong track record in project planning, including accurate estimation of costs and timings Expert knowledge of user interface, application, mobile and responsive design, using the latest prototyping and design tools Great sense of design and composition with a strong eye for layout and appreciation of brand guidelines across all devices and channels Ability to work at pace, with a confidently calm demeanour Exceptional verbal and written communication skills, with the ability to effectively engage and influence stakeholders at all levels of seniority across the business Exceptional information presentation (visual and written) experience Infectiously positive and passionate energy Proficiency in Figma, Adobe Creative Suite, Microsoft (email, docs, Onedrive), insight in AI tools such as Chat GPT, Adobe Firefly, Google Gemini Experience using Dropbox, and project management tools such as Trello / Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
Job Location: GBR Bristol - Assembly, GBR Newcastle - Gosforth TE, GBR-London-BTHQ One Braham, GBR-Manchester-New BaileyAdvertised Salary: Competitive Salary + Market Leading BenefitsOur team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.We're looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. You'll need to have the ability to translate the technical and business perspectives and to lead others. What you'll be doing Collaborate with customers to understand their technical requirements and translate them into clear, detailed solution designs using established design methodologies. Lead the technical direction of projects, ensuring optimal solution design that meets customer needs and aligns with best practices. Oversee review and validation processes for new developments and existing products, ensuring seamless integration and considering the broader impact on the product roadmap. Drive continuous improvement in design and delivery capabilities for end-to-end technical solutions. Manage customer solution design engagements, including creating statements of work and coordinating any third-party deliverables. Build strong, trusted relationships with senior stakeholders by providing expert service design guidance and influencing strategic decisions. Resolve complex solution and service challenges, lead root cause analysis, and manage escalations effectively. Identify potential risks proactively and implement robust controls and mitigations, ensuring compliance with industry standards and company policies.Strong stakeholder management skills: The ability to lead and motivate especially when a project may prove challenging.Be a team player by supporting colleagues and sharing knowledge whenever beneficial for current and future projects.Collaborate with our wider teams such as Pre-Sales, Project Management and Support colleagues.Understand the post-sale customer requirements as outlined by Pre-Sales, providing technical support and accountability throughout the implementation life cycle.Develop trusted customer relationships and deliver outstanding customer experience.Experience in defining and creating low level design documentation in line with customer requirements.Ownership and accountability of risks deploying relevant mitigations, from initial handover and during implementation. Required skills/ certifications Proven experience in network design, ideally with enterprise or public sector clients.HPE Aruba certified to Associate level (changed to Associate level) with a solid working knowledge of the following:Aruba AOS-S SwitchesAruba AOS-8 WLANAruba AOS-CX SwitchesAruba AOS-10 WLANAruba CentralAruba ClearPassAruba SD-WAN Knowledge of Cisco networking technologies advantageous: Traditional Cisco WANTraditional Cisco LANCisco WirelessCisco SDACatalyst CentreCisco ISE Benefits At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.Benefits of working for BT include: • 10% on target annual bonus • BT Pension scheme, minimum 5% employee contribution, BT contribution 10% • X4 Salary Life Assurance • Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice • 25 days annual leave (not including bank holidays), increasing with service • Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. • Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. • 24/7 private virtual GP appointments for UK colleagues • 2 weeks paid carer's leave • World-class training and development opportunities • Option to join BT Shares Saving schemes • Discounted broadband, mobile and TV package • Access to 100's of retail discounts including the BT shopFlexible Working This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Apr 15, 2026
Full time
Job Location: GBR Bristol - Assembly, GBR Newcastle - Gosforth TE, GBR-London-BTHQ One Braham, GBR-Manchester-New BaileyAdvertised Salary: Competitive Salary + Market Leading BenefitsOur team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.We're looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. You'll need to have the ability to translate the technical and business perspectives and to lead others. What you'll be doing Collaborate with customers to understand their technical requirements and translate them into clear, detailed solution designs using established design methodologies. Lead the technical direction of projects, ensuring optimal solution design that meets customer needs and aligns with best practices. Oversee review and validation processes for new developments and existing products, ensuring seamless integration and considering the broader impact on the product roadmap. Drive continuous improvement in design and delivery capabilities for end-to-end technical solutions. Manage customer solution design engagements, including creating statements of work and coordinating any third-party deliverables. Build strong, trusted relationships with senior stakeholders by providing expert service design guidance and influencing strategic decisions. Resolve complex solution and service challenges, lead root cause analysis, and manage escalations effectively. Identify potential risks proactively and implement robust controls and mitigations, ensuring compliance with industry standards and company policies.Strong stakeholder management skills: The ability to lead and motivate especially when a project may prove challenging.Be a team player by supporting colleagues and sharing knowledge whenever beneficial for current and future projects.Collaborate with our wider teams such as Pre-Sales, Project Management and Support colleagues.Understand the post-sale customer requirements as outlined by Pre-Sales, providing technical support and accountability throughout the implementation life cycle.Develop trusted customer relationships and deliver outstanding customer experience.Experience in defining and creating low level design documentation in line with customer requirements.Ownership and accountability of risks deploying relevant mitigations, from initial handover and during implementation. Required skills/ certifications Proven experience in network design, ideally with enterprise or public sector clients.HPE Aruba certified to Associate level (changed to Associate level) with a solid working knowledge of the following:Aruba AOS-S SwitchesAruba AOS-8 WLANAruba AOS-CX SwitchesAruba AOS-10 WLANAruba CentralAruba ClearPassAruba SD-WAN Knowledge of Cisco networking technologies advantageous: Traditional Cisco WANTraditional Cisco LANCisco WirelessCisco SDACatalyst CentreCisco ISE Benefits At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.Benefits of working for BT include: • 10% on target annual bonus • BT Pension scheme, minimum 5% employee contribution, BT contribution 10% • X4 Salary Life Assurance • Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice • 25 days annual leave (not including bank holidays), increasing with service • Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. • Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. • 24/7 private virtual GP appointments for UK colleagues • 2 weeks paid carer's leave • World-class training and development opportunities • Option to join BT Shares Saving schemes • Discounted broadband, mobile and TV package • Access to 100's of retail discounts including the BT shopFlexible Working This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Overview Job Description: Telecommunications Network Inventory (TNI) Architect - ServiceNow Platform Role Overview: The TNI Architect is a senior architectural leader responsible for defining, designing, and governing large scale Telecommunications Network Inventory (TNI) solutions on the ServiceNow platform. With 15+ years of total IT experience and 10+ years of deep ServiceNow + TNI architecture expertise, this role drives digital transformation for telecom operators by unifying network inventory, workflows, and automation on ServiceNow's telecom ecosystem such as (topologies, equipment, and processes). This role partners with enterprise architects, network engineers, and business leaders to build scalable, AI enabled, future ready telecom operations. TNI & ServiceNow Architecture Architect end to end Telecommunications Network Inventory (TNI) solutions, including physical & logical network modelling, topology, capacity, and lifecycle automation (Supports inventory visualization, topology mapping & telecom workflows). Define scalable, secure, and high performance ServiceNow architectures across ITSM, ITOM, CSM, CMDB, FSM/FSL, Discovery, and telecom modules. Create architecture blueprints, reference models, data models, and integration patterns aligned with enterprise standards. Drive TNI platform modernization, including converged network operations, CMDB maturity, and configuration governance. Solution Design & Delivery Leadership Lead solution architecture for large implementations, upgrades, and multi module programs in the telecom domain. Conduct design reviews, code reviews, and configuration governance to ensure adherence to platform best practices. Define platform guardrails, data governance, naming conventions, security models, and upgrade readiness. Optimize workflows, inventory models, and network operations dashboards for performance and usability. Integration & Automation Architect integrations between TNI and OSS/BSS systems using REST/SOAP APIs, IntegrationHub, MID Server, event driven patterns, and network adapters. Build reusable frameworks, accelerators, network templates, and automation toolkits to improve delivery velocity. Stakeholder Engagement & Strategy Partner with business, network ops, engineering teams, and CXO level stakeholders to align TNI architecture with transformation strategy. Lead customer workshops, solution walkthroughs, RFP/RFI responses, and pre sales architecture sessions. Provide thought leadership on ServiceNow telecom roadmap, platform expansion, AI capabilities, and upgrade strategy. Innovation & Telecom Transformation Drive adoption of new ServiceNow telecom capabilities such as predictive intelligence, AIOps, topology visualization, automated network service creation, and process optimization. (ServiceNow supports automated service creation & network topology management) Identify opportunities to modernize legacy OSS systems using ServiceNow as the central orchestration and inventory platform. Leadership, Mentoring & Governance Guide developers, BAs, technical consultants, and junior architects on TNI design patterns and platform best practices. Establish architectural standards within the TNI/ServiceNow Center of Excellence (CoE). Mentor cross functional teams and support capability building through structured training and knowledge sessions. Required Experience & Qualifications 15+ years of overall IT experience, with strong background in enterprise system design and large scale architecture. 10+ years specialized in ServiceNow + TNI architecture, including hands on experience with telecom inventory models. (TNI includes inventory, rack design, capacity, equipment modeling, fiber/circuit mapping, etc.) Strong expertise across ServiceNow telecom ecosystem: TNI, CMDB, Discovery, Service Operations, ITOM, CSM, FSM/FSL. Proven experience designing integrations between ServiceNow and OSS/BSS systems. Experience defining data models for network equipment, logical circuits, racks, capacity, and telecom topology. Strong communication and stakeholder management skills, including experience presenting to senior executives. ServiceNow certifications preferred: Certified System Administrator CIS (any Telecom/CMDB/Discovery/CSM/ITSM modules) CAD CTA (preferred) Preferred Skills Experience in telecom network modeling, network topologies, fiber/circuit provisioning, and network operations. Familiarity with AI features in ServiceNow-Predictive Intelligence, Automation Engine, AIOps. Understanding of cloud (AWS/Azure/GCP), microservices, and enterprise integration patterns. Hands on experience with pre sales, estimation, and solution shaping for large telecom RFPs. Why This Role Matters This role is critical in helping telecom enterprises modernize network operations, unify inventory systems, reduce operational complexity, and accelerate digital transformation on the ServiceNow platform.
Apr 15, 2026
Full time
Overview Job Description: Telecommunications Network Inventory (TNI) Architect - ServiceNow Platform Role Overview: The TNI Architect is a senior architectural leader responsible for defining, designing, and governing large scale Telecommunications Network Inventory (TNI) solutions on the ServiceNow platform. With 15+ years of total IT experience and 10+ years of deep ServiceNow + TNI architecture expertise, this role drives digital transformation for telecom operators by unifying network inventory, workflows, and automation on ServiceNow's telecom ecosystem such as (topologies, equipment, and processes). This role partners with enterprise architects, network engineers, and business leaders to build scalable, AI enabled, future ready telecom operations. TNI & ServiceNow Architecture Architect end to end Telecommunications Network Inventory (TNI) solutions, including physical & logical network modelling, topology, capacity, and lifecycle automation (Supports inventory visualization, topology mapping & telecom workflows). Define scalable, secure, and high performance ServiceNow architectures across ITSM, ITOM, CSM, CMDB, FSM/FSL, Discovery, and telecom modules. Create architecture blueprints, reference models, data models, and integration patterns aligned with enterprise standards. Drive TNI platform modernization, including converged network operations, CMDB maturity, and configuration governance. Solution Design & Delivery Leadership Lead solution architecture for large implementations, upgrades, and multi module programs in the telecom domain. Conduct design reviews, code reviews, and configuration governance to ensure adherence to platform best practices. Define platform guardrails, data governance, naming conventions, security models, and upgrade readiness. Optimize workflows, inventory models, and network operations dashboards for performance and usability. Integration & Automation Architect integrations between TNI and OSS/BSS systems using REST/SOAP APIs, IntegrationHub, MID Server, event driven patterns, and network adapters. Build reusable frameworks, accelerators, network templates, and automation toolkits to improve delivery velocity. Stakeholder Engagement & Strategy Partner with business, network ops, engineering teams, and CXO level stakeholders to align TNI architecture with transformation strategy. Lead customer workshops, solution walkthroughs, RFP/RFI responses, and pre sales architecture sessions. Provide thought leadership on ServiceNow telecom roadmap, platform expansion, AI capabilities, and upgrade strategy. Innovation & Telecom Transformation Drive adoption of new ServiceNow telecom capabilities such as predictive intelligence, AIOps, topology visualization, automated network service creation, and process optimization. (ServiceNow supports automated service creation & network topology management) Identify opportunities to modernize legacy OSS systems using ServiceNow as the central orchestration and inventory platform. Leadership, Mentoring & Governance Guide developers, BAs, technical consultants, and junior architects on TNI design patterns and platform best practices. Establish architectural standards within the TNI/ServiceNow Center of Excellence (CoE). Mentor cross functional teams and support capability building through structured training and knowledge sessions. Required Experience & Qualifications 15+ years of overall IT experience, with strong background in enterprise system design and large scale architecture. 10+ years specialized in ServiceNow + TNI architecture, including hands on experience with telecom inventory models. (TNI includes inventory, rack design, capacity, equipment modeling, fiber/circuit mapping, etc.) Strong expertise across ServiceNow telecom ecosystem: TNI, CMDB, Discovery, Service Operations, ITOM, CSM, FSM/FSL. Proven experience designing integrations between ServiceNow and OSS/BSS systems. Experience defining data models for network equipment, logical circuits, racks, capacity, and telecom topology. Strong communication and stakeholder management skills, including experience presenting to senior executives. ServiceNow certifications preferred: Certified System Administrator CIS (any Telecom/CMDB/Discovery/CSM/ITSM modules) CAD CTA (preferred) Preferred Skills Experience in telecom network modeling, network topologies, fiber/circuit provisioning, and network operations. Familiarity with AI features in ServiceNow-Predictive Intelligence, Automation Engine, AIOps. Understanding of cloud (AWS/Azure/GCP), microservices, and enterprise integration patterns. Hands on experience with pre sales, estimation, and solution shaping for large telecom RFPs. Why This Role Matters This role is critical in helping telecom enterprises modernize network operations, unify inventory systems, reduce operational complexity, and accelerate digital transformation on the ServiceNow platform.
Job Role Consulting -Sr. Consulting Client Partner Experience (In Years) 12-15 Job Description EXL (NASDAQ: EXLS)is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visit . BU/Segment: International Growth Markets Location: London, United Kingdom (Flexible hybrid working) Employment Type: Permanent Summary of the role: The Vice President - Account Manager (EMEA) will be responsible for leading and expanding client engagement for strategic accounts based in the Insurance industry. This role demands a dynamic leader who can manage existing client relationships, elevate the client experience, and drive significant portfolio growth through strategic account planning and solution delivery. Manage and nourish existing client relationships while proactively evolving them into broader, value-driven partnerships. Act as a trusted advisor to clients, providing insights and thought leadership that influence strategic decisions. Reporting directly to the SVP, Insurance & Healthcare Lifesciences, - EMEA, the VP should have demonstrated experience in building and maintaining strong relationships with senior executives, as well as proven success in managing complex sales cycles and achieving revenue targets. Oversee deal structuring, negotiation, and execution to support business expansion. Collaborate with delivery, solutioning, and domain teams to ensure seamless execution and client satisfaction and ensuring alignment between client objectives and EXL service offerings. The VP will collaborate across internal and external teams to deliver the full spectrum of EXL's service offerings-namely Data Management, Digital Engineering, Analytics & AI, Revenue integrity services, F&A Ops and Domain operations-ensuring solutions are aligned with client goals and deliver measurable business value. Focus will be on scaling growth, managing complex deals, and transforming traditional client relationships into strategic partnerships. As part of your duties, you will be responsible for: Strategic Account Growth and Business Development Define and drive growth strategy for strategic accounts, exploring new opportunities and deepening relationships Develop and execute comprehensive account plans to achieve revenue targets, ensuring that deliverables are met and exceed client expectations. Client Relationship Management Foster strong CXO and business team relationships to align client objectives with EXL's service offerings. Act as the primary liaison for key accounts, ensuring seamless execution of initiatives while cultivating executive-level partnerships and managing client expectations. Maintain oversight of financial metrics, including revenue, gross margin (GM) forecasting, and P&L reporting. Conduct detailed P&L analysis, including cost reviews, revenue recognition, and tracking of key financial metrics to ensure alignment with account goals and financial health. Contractual and Administrative Governance Manage the contracting process for assigned strategic account, ensuring contracts and agreements are up to date and aligned with business objectives. Handle client administrative requests, including updates to contracts, staffing, and locations, ensuring smooth operations and timely execution of agreements. Tracking & Reporting Support client management initiatives by tracking open items related to key deliverables, status updates, and client communications. Use tools such as Salesforce to maintain visibility into account progress and ensure alignment across teams and stakeholders. Market Research and Analysis Provide actionable market intelligence, identifying region specific opportunities, competitor movements, and white spaces. Continuously cultivate market knowledge to maintain a competitive edge and ensure that EXL's offerings remain relevant and innovative in the evolving market landscape. Internal Collaboration Work closely with internal teams to deliver integrated, innovative solutions that address client needs. Partner with cross functional teams to design and implement integrated solutions of EXL's service portfolio-including Data Management, Digital Engineering, Analytics and AI, Revenue integrity services, F&A and Domain operations-that generate measurable business impact for clients. Qualifications and experience we consider to be essential for the role: 15+ years of experience for leading and expanding client engagement with deep EMEA market experience. Proven track record in account management, sales, or business development, ideally within Insurance sector. Strong knowledge of EMEA region enterprise sectors, buying behaviors, regulatory environment, and industry dynamics. Dedicated to achieving business results, with a focus on driving growth while maintaining a client centric approach. Adept at leading cross functional teams and influencing across matrixed organizations. Demonstrated ability to develop talent, set high delivery standards and should have ability to demonstrate thought leadership and provide strategic guidance to clients. Strong curiosity and working knowledge of data, AI, digital transformation, and their enterprise applications. Ability to align client needs with EXL's offerings in AI, analytics, cloud, and automation. As part of a leading global analytics and digital solutions company, you can look forward to: A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension. EXL provides everyday financial well being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration. To be considered for this role, you must already be eligible to work in the United Kingdom.
Apr 15, 2026
Full time
Job Role Consulting -Sr. Consulting Client Partner Experience (In Years) 12-15 Job Description EXL (NASDAQ: EXLS)is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visit . BU/Segment: International Growth Markets Location: London, United Kingdom (Flexible hybrid working) Employment Type: Permanent Summary of the role: The Vice President - Account Manager (EMEA) will be responsible for leading and expanding client engagement for strategic accounts based in the Insurance industry. This role demands a dynamic leader who can manage existing client relationships, elevate the client experience, and drive significant portfolio growth through strategic account planning and solution delivery. Manage and nourish existing client relationships while proactively evolving them into broader, value-driven partnerships. Act as a trusted advisor to clients, providing insights and thought leadership that influence strategic decisions. Reporting directly to the SVP, Insurance & Healthcare Lifesciences, - EMEA, the VP should have demonstrated experience in building and maintaining strong relationships with senior executives, as well as proven success in managing complex sales cycles and achieving revenue targets. Oversee deal structuring, negotiation, and execution to support business expansion. Collaborate with delivery, solutioning, and domain teams to ensure seamless execution and client satisfaction and ensuring alignment between client objectives and EXL service offerings. The VP will collaborate across internal and external teams to deliver the full spectrum of EXL's service offerings-namely Data Management, Digital Engineering, Analytics & AI, Revenue integrity services, F&A Ops and Domain operations-ensuring solutions are aligned with client goals and deliver measurable business value. Focus will be on scaling growth, managing complex deals, and transforming traditional client relationships into strategic partnerships. As part of your duties, you will be responsible for: Strategic Account Growth and Business Development Define and drive growth strategy for strategic accounts, exploring new opportunities and deepening relationships Develop and execute comprehensive account plans to achieve revenue targets, ensuring that deliverables are met and exceed client expectations. Client Relationship Management Foster strong CXO and business team relationships to align client objectives with EXL's service offerings. Act as the primary liaison for key accounts, ensuring seamless execution of initiatives while cultivating executive-level partnerships and managing client expectations. Maintain oversight of financial metrics, including revenue, gross margin (GM) forecasting, and P&L reporting. Conduct detailed P&L analysis, including cost reviews, revenue recognition, and tracking of key financial metrics to ensure alignment with account goals and financial health. Contractual and Administrative Governance Manage the contracting process for assigned strategic account, ensuring contracts and agreements are up to date and aligned with business objectives. Handle client administrative requests, including updates to contracts, staffing, and locations, ensuring smooth operations and timely execution of agreements. Tracking & Reporting Support client management initiatives by tracking open items related to key deliverables, status updates, and client communications. Use tools such as Salesforce to maintain visibility into account progress and ensure alignment across teams and stakeholders. Market Research and Analysis Provide actionable market intelligence, identifying region specific opportunities, competitor movements, and white spaces. Continuously cultivate market knowledge to maintain a competitive edge and ensure that EXL's offerings remain relevant and innovative in the evolving market landscape. Internal Collaboration Work closely with internal teams to deliver integrated, innovative solutions that address client needs. Partner with cross functional teams to design and implement integrated solutions of EXL's service portfolio-including Data Management, Digital Engineering, Analytics and AI, Revenue integrity services, F&A and Domain operations-that generate measurable business impact for clients. Qualifications and experience we consider to be essential for the role: 15+ years of experience for leading and expanding client engagement with deep EMEA market experience. Proven track record in account management, sales, or business development, ideally within Insurance sector. Strong knowledge of EMEA region enterprise sectors, buying behaviors, regulatory environment, and industry dynamics. Dedicated to achieving business results, with a focus on driving growth while maintaining a client centric approach. Adept at leading cross functional teams and influencing across matrixed organizations. Demonstrated ability to develop talent, set high delivery standards and should have ability to demonstrate thought leadership and provide strategic guidance to clients. Strong curiosity and working knowledge of data, AI, digital transformation, and their enterprise applications. Ability to align client needs with EXL's offerings in AI, analytics, cloud, and automation. As part of a leading global analytics and digital solutions company, you can look forward to: A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension. EXL provides everyday financial well being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration. To be considered for this role, you must already be eligible to work in the United Kingdom.
Job Title: Business Analyst Contract Type: Fixed Term Contract for 12 months Salary : £57,270.60 Per Annum (£63,125.84 is achieved after 12 months successful performance in the role) Per Annum Working Hours: 35 hours per week Working Pattern: 9am-5pm flexible working, Hybrid Location : Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Business Analyst As a Business Analyst at Riverside, you'll take the lead take the lead in uncovering root causes, shaping requirements, refining processes, and influencing colleagues to deliver customer-centric change that reduces friction, improves satisfaction, and strengthens performance. You'll work within a dedicated Customer Experience (CX) Centre of Excellence (CoE) but also alongside multidisciplinary teams to influence the design of accessible and inclusive experiences, services and products for one of the leading not-for-profit social housing and regeneration organisations, owning or managing over 75,000 homes across the country. Your involvement will be critical in identifying the problems we need to solve for customers and colleagues via analysis-led insights ensuring any solutions meet their needs are aligned with our organisational strategy. In this position, you'll be the bridge between what our customers need with what our colleagues deliver. Working alongside experienced CX practitioners, you will have the opportunity to shape the approach for your role and scope for delivery within the team's delivery methodology. About you We are looking for someone with: • Strong experience as a Business Analyst within customer centric, digital, or service led environments. • Demonstrable familiarity with design thinking, service blueprints, and customer journey mapping. • Exceptional stakeholder engagement skills, able to influence and drive alignment at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Apr 13, 2026
Full time
Job Title: Business Analyst Contract Type: Fixed Term Contract for 12 months Salary : £57,270.60 Per Annum (£63,125.84 is achieved after 12 months successful performance in the role) Per Annum Working Hours: 35 hours per week Working Pattern: 9am-5pm flexible working, Hybrid Location : Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Business Analyst As a Business Analyst at Riverside, you'll take the lead take the lead in uncovering root causes, shaping requirements, refining processes, and influencing colleagues to deliver customer-centric change that reduces friction, improves satisfaction, and strengthens performance. You'll work within a dedicated Customer Experience (CX) Centre of Excellence (CoE) but also alongside multidisciplinary teams to influence the design of accessible and inclusive experiences, services and products for one of the leading not-for-profit social housing and regeneration organisations, owning or managing over 75,000 homes across the country. Your involvement will be critical in identifying the problems we need to solve for customers and colleagues via analysis-led insights ensuring any solutions meet their needs are aligned with our organisational strategy. In this position, you'll be the bridge between what our customers need with what our colleagues deliver. Working alongside experienced CX practitioners, you will have the opportunity to shape the approach for your role and scope for delivery within the team's delivery methodology. About you We are looking for someone with: • Strong experience as a Business Analyst within customer centric, digital, or service led environments. • Demonstrable familiarity with design thinking, service blueprints, and customer journey mapping. • Exceptional stakeholder engagement skills, able to influence and drive alignment at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de coding makeup applications for everyone, everywhere, with an easy to use, easy to choose, easy to gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market leading growth, innovative retail and product launches fuelled by industry leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role We are looking for a talented Head of Digital Design (Mat Cover) to join our growing in house team! This role will see you working on a variety of creative and trade led projects across the business. With leadership experience, you will have a demonstrated passion for navigating a team of talented individuals in improving and innovating digital marketing creative across New Campaign Launches, BAU and Sales periods such as Black Friday. You will have a keen eye for detail in all things digital design and digital marketing. We believe in disruption, innovation and the application of art and science to create the best concepts, big ideas and content creation. Pulling from strategic insights and data, you can create and bring to life beautiful ideas that move the world. You have a deep understanding of brand purpose, consumer journey and our customer's use of digital & technology. With an entrepreneurial spirit, you will need to be solutions oriented and collaborative in your approach. You will work alongside other creatives, the marketing team, digital team, creative team, technology organisation, Trade, PR, social, as well as help support our local markets with their creative aims. As a Head of Digital Design you will Oversee a talented team of designers (>8 10 growing), overseeing business wide briefs, and supporting the team to develop a broad variety of global digital assets, ensuring consistency across all assets (i.e. emails, Paid Marketing, Charlotte Tilbury App, and Affiliates, BAU & Evergreen templated digital assets) Executing large scale digital roll outs or tech initiatives in a systematic and meticulous manner Working within digital constraints and exploring new ways of challenging and innovating the brand digitally, through new layout design, tools, and technology including the use of AI. Support the digital content team by reviewing and approving digital friendly image & video assets. Support in the creation of Digital Marketing assets e.g. display banners and paid social creative Applying learnings on assets across various platforms, identifying opportunities for personalisation and targeting. Communicate effectively within the broader Creative team; Project Managers, Copywriters, Graphic Designers, Product Designers, Art Directors, Retouchers, Video Editors and the Creative Director to ensure that milestones are met and the team stays on the pulse with changes and plan alterations. Influence the in house agency with trends, best practices, digital advancements and competitors to help improve the team's approach to digital design Diligent approach to ensuring all content is optimised for mobile first devices and web Conduct research and stay updated on the latest design trends, tools, technologies and AI platforms. Reporting Relationships Digital CX Director About you Proven experience in team management and leadership of an army of creatives Experience working on digital + ecommerce design, in house or agency experience Experience in, and enthusiasm for, developing creative ideas for digital platforms, as well as 360 campaigns, from brief to delivery Ability to marry art (creative) and science (data); analytically looking at data, reporting and applying it to future projects and creative Understanding of online accessibility, UX / UI A strong track record in project planning, including accurate estimation of costs and timings Expert knowledge of user interface, application, mobile and responsive design, using the latest prototyping and design tools Great sense of design and composition with a strong eye for layout and appreciation of brand guidelines across all devices and channels Ability to work at pace, with a confidently calm demeanour Exceptional verbal and written communication skills, with the ability to effectively engage and influence stakeholders at all levels of seniority across the business Exceptional information presentation (visual and written) experience Infectiously positive and passionate energy Proficiency in Figma, Adobe Creative Suite, Microsoft (email, docs, Onedrive), insight in AI tools such as Chat GPT, Adobe Firefly, Google Gemini Experience using Dropbox, and project management tools such as Trello / Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
Apr 12, 2026
Full time
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de coding makeup applications for everyone, everywhere, with an easy to use, easy to choose, easy to gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market leading growth, innovative retail and product launches fuelled by industry leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role We are looking for a talented Head of Digital Design (Mat Cover) to join our growing in house team! This role will see you working on a variety of creative and trade led projects across the business. With leadership experience, you will have a demonstrated passion for navigating a team of talented individuals in improving and innovating digital marketing creative across New Campaign Launches, BAU and Sales periods such as Black Friday. You will have a keen eye for detail in all things digital design and digital marketing. We believe in disruption, innovation and the application of art and science to create the best concepts, big ideas and content creation. Pulling from strategic insights and data, you can create and bring to life beautiful ideas that move the world. You have a deep understanding of brand purpose, consumer journey and our customer's use of digital & technology. With an entrepreneurial spirit, you will need to be solutions oriented and collaborative in your approach. You will work alongside other creatives, the marketing team, digital team, creative team, technology organisation, Trade, PR, social, as well as help support our local markets with their creative aims. As a Head of Digital Design you will Oversee a talented team of designers (>8 10 growing), overseeing business wide briefs, and supporting the team to develop a broad variety of global digital assets, ensuring consistency across all assets (i.e. emails, Paid Marketing, Charlotte Tilbury App, and Affiliates, BAU & Evergreen templated digital assets) Executing large scale digital roll outs or tech initiatives in a systematic and meticulous manner Working within digital constraints and exploring new ways of challenging and innovating the brand digitally, through new layout design, tools, and technology including the use of AI. Support the digital content team by reviewing and approving digital friendly image & video assets. Support in the creation of Digital Marketing assets e.g. display banners and paid social creative Applying learnings on assets across various platforms, identifying opportunities for personalisation and targeting. Communicate effectively within the broader Creative team; Project Managers, Copywriters, Graphic Designers, Product Designers, Art Directors, Retouchers, Video Editors and the Creative Director to ensure that milestones are met and the team stays on the pulse with changes and plan alterations. Influence the in house agency with trends, best practices, digital advancements and competitors to help improve the team's approach to digital design Diligent approach to ensuring all content is optimised for mobile first devices and web Conduct research and stay updated on the latest design trends, tools, technologies and AI platforms. Reporting Relationships Digital CX Director About you Proven experience in team management and leadership of an army of creatives Experience working on digital + ecommerce design, in house or agency experience Experience in, and enthusiasm for, developing creative ideas for digital platforms, as well as 360 campaigns, from brief to delivery Ability to marry art (creative) and science (data); analytically looking at data, reporting and applying it to future projects and creative Understanding of online accessibility, UX / UI A strong track record in project planning, including accurate estimation of costs and timings Expert knowledge of user interface, application, mobile and responsive design, using the latest prototyping and design tools Great sense of design and composition with a strong eye for layout and appreciation of brand guidelines across all devices and channels Ability to work at pace, with a confidently calm demeanour Exceptional verbal and written communication skills, with the ability to effectively engage and influence stakeholders at all levels of seniority across the business Exceptional information presentation (visual and written) experience Infectiously positive and passionate energy Proficiency in Figma, Adobe Creative Suite, Microsoft (email, docs, Onedrive), insight in AI tools such as Chat GPT, Adobe Firefly, Google Gemini Experience using Dropbox, and project management tools such as Trello / Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
Solution Consulting Manager page is loaded Solution Consulting Managerlocations: London (Flexible)time type: Full timeposted on: Posted 6 Days Agojob requisition id: JR109228Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Manager, Solutions Consulting - United Kingdom & Ireland (UKI) As the Manager of Solutions Consulting for UKI , you will play a key role in driving sales success by leading and supporting a talented team of Solution Consultants. You'll help shape our regional strategy, ensure technical excellence throughout the sales cycle, and work closely with Sales, Customer Success, Product, and Marketing teams to deliver real impact for our customers and partners. What You'll Do Lead, coach, and develop a team of Solution Consultants, fostering collaboration, accountability, and continuous growth. Support Sales and regional leadership in defining and executing go-to-market plans that align with business priorities and customer needs. Guide customer conversations with technical and business insight, helping the team design and present solutions that demonstrate clear value and differentiation. Build strong relationships with customers, partners, and internal stakeholders, acting as a trusted advisor in key opportunities. Ensure quality and consistency in solution design, proposals, and demonstrations to drive customer confidence and win rates. Encourage innovation and best practice sharing , helping the team improve processes, tools, and approaches across the sales cycle. Stay informed on industry trends, competitive developments, and emerging technologies to keep the team and customers ahead of the curve. Qualifications Bachelor's degree in a relevant technical field or equivalent experience. 5+ years of experience in Solutions Consulting, Presales, or Technical Sales , ideally within SaaS, AI, or CX environments. Demonstrated success leading or mentoring technical teams. Strong understanding of AI, CCaaS, Customer Experience, and Digital Engagement domains. Excellent communication and storytelling skills, able to simplify complex concepts for different audiences. Collaborative, proactive, and results-driven, with strong problem-solving abilities. Comfortable working in a fast-paced, matrixed environment. Proficient in relevant enterprise tools and CRM systems. a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Apr 05, 2026
Full time
Solution Consulting Manager page is loaded Solution Consulting Managerlocations: London (Flexible)time type: Full timeposted on: Posted 6 Days Agojob requisition id: JR109228Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Manager, Solutions Consulting - United Kingdom & Ireland (UKI) As the Manager of Solutions Consulting for UKI , you will play a key role in driving sales success by leading and supporting a talented team of Solution Consultants. You'll help shape our regional strategy, ensure technical excellence throughout the sales cycle, and work closely with Sales, Customer Success, Product, and Marketing teams to deliver real impact for our customers and partners. What You'll Do Lead, coach, and develop a team of Solution Consultants, fostering collaboration, accountability, and continuous growth. Support Sales and regional leadership in defining and executing go-to-market plans that align with business priorities and customer needs. Guide customer conversations with technical and business insight, helping the team design and present solutions that demonstrate clear value and differentiation. Build strong relationships with customers, partners, and internal stakeholders, acting as a trusted advisor in key opportunities. Ensure quality and consistency in solution design, proposals, and demonstrations to drive customer confidence and win rates. Encourage innovation and best practice sharing , helping the team improve processes, tools, and approaches across the sales cycle. Stay informed on industry trends, competitive developments, and emerging technologies to keep the team and customers ahead of the curve. Qualifications Bachelor's degree in a relevant technical field or equivalent experience. 5+ years of experience in Solutions Consulting, Presales, or Technical Sales , ideally within SaaS, AI, or CX environments. Demonstrated success leading or mentoring technical teams. Strong understanding of AI, CCaaS, Customer Experience, and Digital Engagement domains. Excellent communication and storytelling skills, able to simplify complex concepts for different audiences. Collaborative, proactive, and results-driven, with strong problem-solving abilities. Comfortable working in a fast-paced, matrixed environment. Proficient in relevant enterprise tools and CRM systems. a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
