Senior IT Support Engineer London (Office-Based) Monday-Friday, 9:30am-6:00pm A globally established media agency with 1,000 employees across international offices is seeking a macOS focused Senior IT Support Engineer with Jamf, Okta and Google Workspace experience to join its London team. The company is recognised for award-winning campaigns delivered to major global brands. This is an excellent opportunity for an experienced macOS and Jamf IT support professional who thrives in a creative, fast-paced environment and wants to further develop their expertise within an Apple-centric infrastructure using Jamf. Role Working within a small IT team, you will provide high-quality end-user support across the London office and remote global users. The environment is predominantly Mac-based, and the role requires strong macOS expertise along with exposure to modern identity, security, and networking platforms such as Google Workspace and Okta. This is a fully office-based position to ensure consistent on-site support coverage. Key Responsibilities Provide 1st/2nd line technical support to internal users Configure and deploy hardware for employees and freelancers Administer user accounts and access permissions Support Apple devices (macOS, iOS, tvOS) Manage and maintain Google Workspace environment Deliver remote support to UK and international teams Maintain accurate documentation and improve support processesli> Assist a sister company based within the same London office Technical Environment Apple macOS & hardware JAMF (100 certified minimum; exposure to 200 level desirable) Google Workspace (Gmail, Drive, Groups, Calendar) Okta (or similar identity management tools) CrowdStrike Falcon Juniper switching & SonicWall firewalls Cisco Meraki access points Adobe Creative Cloud Video conferencing platforms (Google Meet, Zoom, Microsoft Teams) Basic Windows support Required Experience Minimum 2 years in an IT Support role Strong macOS troubleshooting (GUI & terminal) Experience in fast-paced environments (agency/creative sector advantageous) Helpdesk/ticketing system experience Excellent communication and customer service skills Strong organisational and time management abilities Desirable Skills Advanced JAMF ormacOS MDM knowledge Shell scripting or automation experience Understanding of ISO 27001, SOC II, or similar security frameworks Familiarity with ITIL v4 practices Personal Attributes Proactive and solutions-focused Strong sense of ownership and accountability Confident communicator with internal stakeholders Eager to learn and develop technical skills Benefits 25 days annual leave Pension scheme Life assurance Supportive leadership and collaborative culture Friendly, social working environment Trusted to work autonomously without micromanagement Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Apr 17, 2026
Full time
Senior IT Support Engineer London (Office-Based) Monday-Friday, 9:30am-6:00pm A globally established media agency with 1,000 employees across international offices is seeking a macOS focused Senior IT Support Engineer with Jamf, Okta and Google Workspace experience to join its London team. The company is recognised for award-winning campaigns delivered to major global brands. This is an excellent opportunity for an experienced macOS and Jamf IT support professional who thrives in a creative, fast-paced environment and wants to further develop their expertise within an Apple-centric infrastructure using Jamf. Role Working within a small IT team, you will provide high-quality end-user support across the London office and remote global users. The environment is predominantly Mac-based, and the role requires strong macOS expertise along with exposure to modern identity, security, and networking platforms such as Google Workspace and Okta. This is a fully office-based position to ensure consistent on-site support coverage. Key Responsibilities Provide 1st/2nd line technical support to internal users Configure and deploy hardware for employees and freelancers Administer user accounts and access permissions Support Apple devices (macOS, iOS, tvOS) Manage and maintain Google Workspace environment Deliver remote support to UK and international teams Maintain accurate documentation and improve support processesli> Assist a sister company based within the same London office Technical Environment Apple macOS & hardware JAMF (100 certified minimum; exposure to 200 level desirable) Google Workspace (Gmail, Drive, Groups, Calendar) Okta (or similar identity management tools) CrowdStrike Falcon Juniper switching & SonicWall firewalls Cisco Meraki access points Adobe Creative Cloud Video conferencing platforms (Google Meet, Zoom, Microsoft Teams) Basic Windows support Required Experience Minimum 2 years in an IT Support role Strong macOS troubleshooting (GUI & terminal) Experience in fast-paced environments (agency/creative sector advantageous) Helpdesk/ticketing system experience Excellent communication and customer service skills Strong organisational and time management abilities Desirable Skills Advanced JAMF ormacOS MDM knowledge Shell scripting or automation experience Understanding of ISO 27001, SOC II, or similar security frameworks Familiarity with ITIL v4 practices Personal Attributes Proactive and solutions-focused Strong sense of ownership and accountability Confident communicator with internal stakeholders Eager to learn and develop technical skills Benefits 25 days annual leave Pension scheme Life assurance Supportive leadership and collaborative culture Friendly, social working environment Trusted to work autonomously without micromanagement Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
The role: We are looking for an IT Support Deskside Engineer to join our IT department in London.This is an advisory role within the IT Support team, acting as a point of escalation and deputising for the team leader. The successful candidate will be required to work from the Simmons & Simmons London Office 5 days per week.The main purpose of the role is to provide face to face support to customers in a range of technologies and disciplines, including both hardware and software. You will need to perform complex fault finding.Main aim of the role: To provide support to London users on Windows 10 and Office 2016. Deskside/ floor walking support and Engagement. Retain end to end ownership and resolution of calls working within the internal IT support teams. All work completed within agreed SLAs and KPIs. Delivery of excellent customer service. To deliver world class IT service desk support for Simmons & Simmons globally. What will you do: Deskside Engagement and support of office and remote based IT hardware. Develop Engagement with the Partners & Fee Earners, local staff, and Technology teams. Ensure standards, policies and procedures are developed, maintained, communicated and followed within the region. Identify and communicate common issues and problems to the appropriate contact in Technology and the practice. Provide input to the maintenance of procedures. Work with the Information Technology team to identify recurring and common incidents and contribute to the developments/solutions which reduce them. Maintain and ensure adherence to daily and monthly metrics (i.e. initial response, support turnaround time, customer service survey etc.). Active input and ownership of allocated IT Projects. Develop and maintain expert knowledge in relation to all of Simmons & Simmons' business applications and a knowledge base for any aspects specific to remote offices in order to enhance the overall level of service provision. Assist with the support of the Simmons & Simmons technical infrastructure, working in conjunction with the relevant teams (IT Support, Technical Support, Change and IT Training, 3rd Line Technical Teams). What we are looking for: Ideally some form of College IT qualification or equivalent. Ideally previous experience of working in a IT helpdesk. Ideally at least 1+ years technical IT support experience. Ideally experience of working in service-orientated company working towards KPI's and SLA's. Experience Service Now or other call logging systems. Previous telephone support and problem solving. Good understanding of document comparison tools, Document management systems. Logical and objective approach to problem solving. Flexibility and ability/willingness to work out of hours, if required, to support the implementation of changes. Additionally, experience of working in an 'on call' environment to provide support to the first and second line teams for priority incidents. Willingness to undertake occasional international travel, if required, to support business needs. Career Level: The career level assigned to this role is level 2. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone's voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the 'Innovation in Automation and AI Tools' category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview.We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.If you're interested in finding out more about this position, please contact the Recruitment Team. To apply for the role, click on the link at the top of the page or visit our careers page for more details.Every
Apr 16, 2026
Full time
The role: We are looking for an IT Support Deskside Engineer to join our IT department in London.This is an advisory role within the IT Support team, acting as a point of escalation and deputising for the team leader. The successful candidate will be required to work from the Simmons & Simmons London Office 5 days per week.The main purpose of the role is to provide face to face support to customers in a range of technologies and disciplines, including both hardware and software. You will need to perform complex fault finding.Main aim of the role: To provide support to London users on Windows 10 and Office 2016. Deskside/ floor walking support and Engagement. Retain end to end ownership and resolution of calls working within the internal IT support teams. All work completed within agreed SLAs and KPIs. Delivery of excellent customer service. To deliver world class IT service desk support for Simmons & Simmons globally. What will you do: Deskside Engagement and support of office and remote based IT hardware. Develop Engagement with the Partners & Fee Earners, local staff, and Technology teams. Ensure standards, policies and procedures are developed, maintained, communicated and followed within the region. Identify and communicate common issues and problems to the appropriate contact in Technology and the practice. Provide input to the maintenance of procedures. Work with the Information Technology team to identify recurring and common incidents and contribute to the developments/solutions which reduce them. Maintain and ensure adherence to daily and monthly metrics (i.e. initial response, support turnaround time, customer service survey etc.). Active input and ownership of allocated IT Projects. Develop and maintain expert knowledge in relation to all of Simmons & Simmons' business applications and a knowledge base for any aspects specific to remote offices in order to enhance the overall level of service provision. Assist with the support of the Simmons & Simmons technical infrastructure, working in conjunction with the relevant teams (IT Support, Technical Support, Change and IT Training, 3rd Line Technical Teams). What we are looking for: Ideally some form of College IT qualification or equivalent. Ideally previous experience of working in a IT helpdesk. Ideally at least 1+ years technical IT support experience. Ideally experience of working in service-orientated company working towards KPI's and SLA's. Experience Service Now or other call logging systems. Previous telephone support and problem solving. Good understanding of document comparison tools, Document management systems. Logical and objective approach to problem solving. Flexibility and ability/willingness to work out of hours, if required, to support the implementation of changes. Additionally, experience of working in an 'on call' environment to provide support to the first and second line teams for priority incidents. Willingness to undertake occasional international travel, if required, to support business needs. Career Level: The career level assigned to this role is level 2. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone's voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the 'Innovation in Automation and AI Tools' category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview.We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.If you're interested in finding out more about this position, please contact the Recruitment Team. To apply for the role, click on the link at the top of the page or visit our careers page for more details.Every
100% IT Recruitment Ltd
High Wycombe, Buckinghamshire
1st / 2nd Line Support Engineer Location: High Wycombe (Office-based, occasional customer site visits) Salary: £24,000 - £34,000 DOE + Annual Bonus About the Role This is a fantastic opportunity for you, a 1 Line Support Engineer / or 1 and 2 Line support Engineer to join a thriving IT Support Company to provide first class support to their varied client base. There is lots of opportunity for training and development and to move into a more dedicated 2 Line support position - and possible 3 line further down the line. You'll act as the first point of contact for customer IT issues, providing high-quality technical support, troubleshooting a wide range of hardware, software, and networking problems, and escalating more complex cases as your experience grows. This role is ideal for someone proactive, customer-focused, and keen to build a long-term career in IT support. Key Responsibilities Serve as the first point of contact for IT support queries via phone, email, and ticketing system Log, update, and manage support tickets with accurate and detailed information Diagnose and resolve common hardware, software, OS, and network issues Communicate clearly with users of varying technical ability, including non-native English speakers Take ownership of tickets and ensure timely resolution within SLAs Work calmly under pressure and prioritise effectively Escalate recurring issues, trends, or complex cases to senior engineers Use remote support tools to troubleshoot efficiently Maintain internal documentation and follow established procedures Liaise with third-party suppliers when required Attend occasional customer site visits and represent the company professionally Required Technical Skills Good understanding of computer hardware, operating systems, and basic networking (TCP/IP, DNS, DHCP) Experience supporting Windows and macOS devices Working knowledge of Microsoft 365, Exchange Online, Azure AD/Entra ID Experience using ticketing systems Ability to diagnose issues remotely and over the phone Strong written and verbal communication skills Ability to work independently and as part of a team Desirable Skills 2+ years' experience in an IT Helpdesk or Technical Support role Customer-facing support experience Knowledge of ITIL best practices Experience with virtualisation technologies Basic scripting (PowerShell) Exposure to cyber security standards Additional languages About you - if you have: Confidently handling 1st-line tickets independently within probation Consistently meeting SLA targets Positive feedback from customers and colleagues Gradual progression into 2nd-line responsibilities Demonstrating initiative and a proactive approach to learning If you are an experienced 1 / 2 Line support Engineer and looking for the next challenge with training and career progression, then please send your CV to me today!
Apr 13, 2026
Full time
1st / 2nd Line Support Engineer Location: High Wycombe (Office-based, occasional customer site visits) Salary: £24,000 - £34,000 DOE + Annual Bonus About the Role This is a fantastic opportunity for you, a 1 Line Support Engineer / or 1 and 2 Line support Engineer to join a thriving IT Support Company to provide first class support to their varied client base. There is lots of opportunity for training and development and to move into a more dedicated 2 Line support position - and possible 3 line further down the line. You'll act as the first point of contact for customer IT issues, providing high-quality technical support, troubleshooting a wide range of hardware, software, and networking problems, and escalating more complex cases as your experience grows. This role is ideal for someone proactive, customer-focused, and keen to build a long-term career in IT support. Key Responsibilities Serve as the first point of contact for IT support queries via phone, email, and ticketing system Log, update, and manage support tickets with accurate and detailed information Diagnose and resolve common hardware, software, OS, and network issues Communicate clearly with users of varying technical ability, including non-native English speakers Take ownership of tickets and ensure timely resolution within SLAs Work calmly under pressure and prioritise effectively Escalate recurring issues, trends, or complex cases to senior engineers Use remote support tools to troubleshoot efficiently Maintain internal documentation and follow established procedures Liaise with third-party suppliers when required Attend occasional customer site visits and represent the company professionally Required Technical Skills Good understanding of computer hardware, operating systems, and basic networking (TCP/IP, DNS, DHCP) Experience supporting Windows and macOS devices Working knowledge of Microsoft 365, Exchange Online, Azure AD/Entra ID Experience using ticketing systems Ability to diagnose issues remotely and over the phone Strong written and verbal communication skills Ability to work independently and as part of a team Desirable Skills 2+ years' experience in an IT Helpdesk or Technical Support role Customer-facing support experience Knowledge of ITIL best practices Experience with virtualisation technologies Basic scripting (PowerShell) Exposure to cyber security standards Additional languages About you - if you have: Confidently handling 1st-line tickets independently within probation Consistently meeting SLA targets Positive feedback from customers and colleagues Gradual progression into 2nd-line responsibilities Demonstrating initiative and a proactive approach to learning If you are an experienced 1 / 2 Line support Engineer and looking for the next challenge with training and career progression, then please send your CV to me today!
Kixo is a small friendly, banterful company to work for. We provide personal face to face and phone IT support and services to a range of different customers across a wide variety of industries in the UK and Europe. We put customer service over everything else. We work hard but we have fun doing it. Why Would You Want to Work for Kixo? You will be challenged and will learn new things every day. We want you to grow with us. We all work hard, because we enjoy our jobs, and our new engineer will have the same ethos. We are geeks and proud! Your Responsibilities: Provide technical support for IT infrastructure for multiple customers in different industries. This involves answering calls and replying to tickets on the helpdesk. We are an Internet and VoIP provider, so you will be providing support to our telecoms customers, but we will cover training on supporting this. Regularly visiting customer sites, and being the onsite engineer doing tickets and work that can only be physically done on site such as distributing computers, server hardware etc Develop and maintain good working relationships with customers to promote high level of customer service. Building, setting up, and configuring new projects. Above all, making the customers happy. If it breaks, fix it. If it's new, build it properly. Several of our customers are 24/7 therefore we offer phone support to these customers out of normal office hours. For one week roughly every 4 weeks you will be required to be on call for all out of hours calls. Internally we will always available if needed to support you. We give our customers excellent response times that we are proud of. Experience & Knowledge: Hyper-V, Windows Server, Exchange, Microsoft 365, Active Directory, File Permissions, Desktop Troubleshooting, Printers, Routers, IP / DNS. IT and network knowledge, broad knowledge is desired over a single specific area. Knowledge of Microsoft Windows Server knowledge is required, Apple macOS and Linux operating systems/servers is a bonus but not required. Experience of troubleshooting desktop PC hardware and software issues. Experience of working within a technical support team environment providing phone and face to face technical support. Keen interest in technology, computers hardware and software. Ability to learn quickly and use own initiative. Self-motivated. If you don't know something, that's OK, but say/ask/learn about it. Work well under pressure. You will be in a team, but you will also be left to your own initiative. Additional Information: You will be required to get to customers sites around the west Midlands including Tamworth, Rugby and Coventry with some infrequent visits further afield. Ideally candidates should live close to a 20 mile radius of Coventry. Our office is based in Hinckley centre with dedicated parking. If you enjoy tech and want to work within a growing exciting company, and like being busy and learning then apply now!
Apr 09, 2026
Full time
Kixo is a small friendly, banterful company to work for. We provide personal face to face and phone IT support and services to a range of different customers across a wide variety of industries in the UK and Europe. We put customer service over everything else. We work hard but we have fun doing it. Why Would You Want to Work for Kixo? You will be challenged and will learn new things every day. We want you to grow with us. We all work hard, because we enjoy our jobs, and our new engineer will have the same ethos. We are geeks and proud! Your Responsibilities: Provide technical support for IT infrastructure for multiple customers in different industries. This involves answering calls and replying to tickets on the helpdesk. We are an Internet and VoIP provider, so you will be providing support to our telecoms customers, but we will cover training on supporting this. Regularly visiting customer sites, and being the onsite engineer doing tickets and work that can only be physically done on site such as distributing computers, server hardware etc Develop and maintain good working relationships with customers to promote high level of customer service. Building, setting up, and configuring new projects. Above all, making the customers happy. If it breaks, fix it. If it's new, build it properly. Several of our customers are 24/7 therefore we offer phone support to these customers out of normal office hours. For one week roughly every 4 weeks you will be required to be on call for all out of hours calls. Internally we will always available if needed to support you. We give our customers excellent response times that we are proud of. Experience & Knowledge: Hyper-V, Windows Server, Exchange, Microsoft 365, Active Directory, File Permissions, Desktop Troubleshooting, Printers, Routers, IP / DNS. IT and network knowledge, broad knowledge is desired over a single specific area. Knowledge of Microsoft Windows Server knowledge is required, Apple macOS and Linux operating systems/servers is a bonus but not required. Experience of troubleshooting desktop PC hardware and software issues. Experience of working within a technical support team environment providing phone and face to face technical support. Keen interest in technology, computers hardware and software. Ability to learn quickly and use own initiative. Self-motivated. If you don't know something, that's OK, but say/ask/learn about it. Work well under pressure. You will be in a team, but you will also be left to your own initiative. Additional Information: You will be required to get to customers sites around the west Midlands including Tamworth, Rugby and Coventry with some infrequent visits further afield. Ideally candidates should live close to a 20 mile radius of Coventry. Our office is based in Hinckley centre with dedicated parking. If you enjoy tech and want to work within a growing exciting company, and like being busy and learning then apply now!
Select how often (in days) to receive an alert: Vice President, Global Video & Technology Operations The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiasednews in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day. The Vice President, Global Video Operations & Technology Services is a senior technology leader responsible for ensuring the reliability, performance, and evolution of AP's global video delivery, broadcast infrastructure, and enterprise technology services. This executive combines strategic leadership with extensive hands on experience in video operations and broadcast engineering. They demonstrate a proven track record of guiding teams through complex, high pressure operating environments while driving innovation, service excellence, and cost efficiency. This position reports to the Chief Technology Officer and partners closely with leaders across Editorial, Revenue, Product, and Cybersecurity to ensure the reliability, innovation, and modernization of AP's mission supporting both editorial excellence and business growth. What you will do: This role is at the heart of AP's transformation - bridging next generation video technology and global operations to ensure our trusted reporting reaches billions with speed, reliability, and innovation. Candidates will combine deep technical mastery with strategic, people centered leadership and strong cross functional collaboration attitude that inspires teams and strengthens AP's position as the world's most reliable news source. 1. Global Video Operations Oversee AP's video supply chain for both live and file based content - from camera and ingest, to production, packaging and global distribution. Ensure 24/7 reliability through master control centers in London, New York, and Washington, D.C., maintaining world class standards for availability and resilience. Lead the modernization of video technologies, accelerating the transition to IP and cloud based workflows, while integrating AI automation across the video lifecycle. Partner with Editorial leadership to align technical infrastructure with storytelling needs and real time coverage demands. 2. Service Assurance & Operations Control Lead the Operations Control Center (OCC) to deliver proactive, ITIL aligned monitoring, incident, problem, and change management across all AP technology systems. Ensure business continuity and disaster recovery readiness for critical editorial and delivery platforms. Drive automation, analytics, and continuous improvement in service reliability, working closely with cybersecurity on resilience and threat mitigation. Act as the accountable owner of system reliability, communicating performance and impacts clearly to AP's senior leadership and customers. 3. Global Support Services Oversee AP's global technical support ecosystem - including customer facing helpdesk, employee support, and bureau level field services. Modernize support through automation, AI assisted workflows, and self service capabilities. Ensure consistent desk side delivery excellence across AP's global network of bureaus and newsrooms. Direct technical support for global live events (Olympics, Super Bowl, elections, major entertainment awards), ensuring flawless coverage. 4. Enterprise Productivity & Collaboration Platforms Lead enterprise platforms that enable secure, seamless collaboration, including Microsoft 365, Slack, Zoom, and related systems. Oversee identity and access management (Azure AD), endpoint lifecycle management, and enterprise patching and software deployment using Intune and CMDB tools. Manage deployment and training for AI powered productivity tools (OpenAI, Microsoft Copilot), driving adoption across AP. Supervise the provisioning of technology solutions for field photographers and video journalists. Serve as a strategic advisor to the CTO on global technology operations and video strategy. Build a culture of innovation, accountability, and service excellence across diverse, global teams. Manage multimillion dollar operational and capital budgets, leading vendor sourcing, RFPs, and contract negotiations to optimize performance and cost. Foster collaborative relationships with AP's Editorial, Product, and Business teams to align operational priorities with enterprise strategy. Who you are: 10+ years of senior leadership experience in global technology or broadcast operations within a 24/7 media, broadcast, or digital content organization. Proven hands on expertise in digital video operations and broadcast engineering, including live event production, IP workflows, and cloud based distribution systems. Strong command of modern IT Service Management (ITSM) and operational excellence frameworks that blend automation, human support, and security. Experience in AI driven workflow transformation and adoption of next generation productivity and collaboration tools. Demonstrated ability to lead complex, geographically dispersed teams through change in challenging, high pressure environments and manage large scale, mission critical operations with precision and empathy. Excellent communication and stakeholder management skills, with the ability to translate complex technical concepts into clear business narratives. Strong financial and vendor management acumen. Bachelor's degree in Computer Science, Engineering, or a related field (MBA or equivalent executive experience preferred). Willingness to travel internationally to support operations, bureaus, and live events. Additional Information This is a hybrid role, with in office presence required for at least three days per week. International travel will be required to support operations, bureaus, customers, and global events. Applicants must be eligible to work in the UK or able to obtain UK work authorization. AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law.
Apr 08, 2026
Full time
Select how often (in days) to receive an alert: Vice President, Global Video & Technology Operations The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiasednews in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day. The Vice President, Global Video Operations & Technology Services is a senior technology leader responsible for ensuring the reliability, performance, and evolution of AP's global video delivery, broadcast infrastructure, and enterprise technology services. This executive combines strategic leadership with extensive hands on experience in video operations and broadcast engineering. They demonstrate a proven track record of guiding teams through complex, high pressure operating environments while driving innovation, service excellence, and cost efficiency. This position reports to the Chief Technology Officer and partners closely with leaders across Editorial, Revenue, Product, and Cybersecurity to ensure the reliability, innovation, and modernization of AP's mission supporting both editorial excellence and business growth. What you will do: This role is at the heart of AP's transformation - bridging next generation video technology and global operations to ensure our trusted reporting reaches billions with speed, reliability, and innovation. Candidates will combine deep technical mastery with strategic, people centered leadership and strong cross functional collaboration attitude that inspires teams and strengthens AP's position as the world's most reliable news source. 1. Global Video Operations Oversee AP's video supply chain for both live and file based content - from camera and ingest, to production, packaging and global distribution. Ensure 24/7 reliability through master control centers in London, New York, and Washington, D.C., maintaining world class standards for availability and resilience. Lead the modernization of video technologies, accelerating the transition to IP and cloud based workflows, while integrating AI automation across the video lifecycle. Partner with Editorial leadership to align technical infrastructure with storytelling needs and real time coverage demands. 2. Service Assurance & Operations Control Lead the Operations Control Center (OCC) to deliver proactive, ITIL aligned monitoring, incident, problem, and change management across all AP technology systems. Ensure business continuity and disaster recovery readiness for critical editorial and delivery platforms. Drive automation, analytics, and continuous improvement in service reliability, working closely with cybersecurity on resilience and threat mitigation. Act as the accountable owner of system reliability, communicating performance and impacts clearly to AP's senior leadership and customers. 3. Global Support Services Oversee AP's global technical support ecosystem - including customer facing helpdesk, employee support, and bureau level field services. Modernize support through automation, AI assisted workflows, and self service capabilities. Ensure consistent desk side delivery excellence across AP's global network of bureaus and newsrooms. Direct technical support for global live events (Olympics, Super Bowl, elections, major entertainment awards), ensuring flawless coverage. 4. Enterprise Productivity & Collaboration Platforms Lead enterprise platforms that enable secure, seamless collaboration, including Microsoft 365, Slack, Zoom, and related systems. Oversee identity and access management (Azure AD), endpoint lifecycle management, and enterprise patching and software deployment using Intune and CMDB tools. Manage deployment and training for AI powered productivity tools (OpenAI, Microsoft Copilot), driving adoption across AP. Supervise the provisioning of technology solutions for field photographers and video journalists. Serve as a strategic advisor to the CTO on global technology operations and video strategy. Build a culture of innovation, accountability, and service excellence across diverse, global teams. Manage multimillion dollar operational and capital budgets, leading vendor sourcing, RFPs, and contract negotiations to optimize performance and cost. Foster collaborative relationships with AP's Editorial, Product, and Business teams to align operational priorities with enterprise strategy. Who you are: 10+ years of senior leadership experience in global technology or broadcast operations within a 24/7 media, broadcast, or digital content organization. Proven hands on expertise in digital video operations and broadcast engineering, including live event production, IP workflows, and cloud based distribution systems. Strong command of modern IT Service Management (ITSM) and operational excellence frameworks that blend automation, human support, and security. Experience in AI driven workflow transformation and adoption of next generation productivity and collaboration tools. Demonstrated ability to lead complex, geographically dispersed teams through change in challenging, high pressure environments and manage large scale, mission critical operations with precision and empathy. Excellent communication and stakeholder management skills, with the ability to translate complex technical concepts into clear business narratives. Strong financial and vendor management acumen. Bachelor's degree in Computer Science, Engineering, or a related field (MBA or equivalent executive experience preferred). Willingness to travel internationally to support operations, bureaus, and live events. Additional Information This is a hybrid role, with in office presence required for at least three days per week. International travel will be required to support operations, bureaus, customers, and global events. Applicants must be eligible to work in the UK or able to obtain UK work authorization. AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law.
Chief Operating Officer Location: UK -This role is a combination of working on customer sites, at our operational locations in Peterborough, Southampton and Runcorn and remote working. We're open on location for the right individual. Salary : Competitive About ICE With over 50 years of experience, ICE is the UK's largest independent provider of cleaning equipment, supporting thousands of customer sites across sectors including retail, healthcare, logistics, manufacturing and education. We combine industry expertise with innovation - from traditional equipment to cutting-edge robotic cleaning solutions - while helping our customers meet their sustainability goals. As a fast-growing business, we offer real opportunity to shape strategy, drive change and make a lasting impact. The Role We're looking for a high-impact Chief Operating Officer to take ownership of operational performance across a fast-growing, market leading business. This is a pivotal executive role where you will shape and execute operational strategy, scale service delivery and drive performance across a complex, multi-site operation. Working closely with the senior leadership team, you will improve efficiency, enhance customer experience and support the next phase of growth with full accountability for delivering measurable results. Key Responsibilities Define and deliver operational strategy aligned to business growth Own service performance, KPIs and continuous improvement Act as senior escalation point for critical operational and customer issues Drive a culture of accountability, safety and operational excellence Lead the Service Delivery function through a team of managers Improve service quality, response times and customer satisfaction Use data and insight to identify risks, trends and opportunities Operational Oversight Hubs & Warehouse Own performance across regional hubs, ensuring efficiency, consistency and scalability Drive improvements in asset utilisation, inventory management and turnaround times Implement standardised processes for asset tracking, lifecycle management and quality control Field Engineering & Technical Services Lead nationwide field operations, ensuring high levels of productivity, safety and compliance Drive improvements in first-time fix rates, SLA performance and engineer utilisation Ensure consistent delivery of preventative maintenance, reactive repairs and compliance testing Helpdesk & Scheduling Oversee scheduling, resource planning and job allocation to maximise operational efficiency Improve response times, SLA adherence and customer communication Enhance systems and processes to increase visibility, accuracy and coordination Parts & Smartcall Ensure efficient parts supply, stock availability and supply chain performance Drive the development of Smartcall to improve remote diagnostics and reduce downtime Build strong supplier relationships to ensure cost control, quality and reliability Training & Development Own operational training strategy through the Training Service Delivery Managers Ensure workforce capability, compliance and ongoing technical development Align workforce development with operational goals and future business growth About You Proven senior operations leadership experience (COO/Operations Director level) Track record of improving performance, efficiency and scalability Strong commercial and strategic mindset Experience leading multi-site, service led operations Excellent leadership, communication and stakeholder management skills Experience in engineering, industrial cleaning equipment or service-based environments would be desirable Why Join ICE? Highly competitive salary package Employee benefits that work for you: ICE Cube (Reward Gateway) - discounts and perks Health Shield & Digital GP access Private medical insurance Life Assurance Enhanced company pension scheme Employee Assistance Programme Generous annual leave plus your birthday off each year Holiday Buy Back Scheme Long Service Awards Are you ready to make an impact? Join a market-leading, growing business where you'll shape operations, lead high-performing teams and play a pivotal role in driving the future success of our business! To Apply If you feel you are a suitable candidate and would like to work for ICE, please do not hesitate to apply.
Apr 07, 2026
Full time
Chief Operating Officer Location: UK -This role is a combination of working on customer sites, at our operational locations in Peterborough, Southampton and Runcorn and remote working. We're open on location for the right individual. Salary : Competitive About ICE With over 50 years of experience, ICE is the UK's largest independent provider of cleaning equipment, supporting thousands of customer sites across sectors including retail, healthcare, logistics, manufacturing and education. We combine industry expertise with innovation - from traditional equipment to cutting-edge robotic cleaning solutions - while helping our customers meet their sustainability goals. As a fast-growing business, we offer real opportunity to shape strategy, drive change and make a lasting impact. The Role We're looking for a high-impact Chief Operating Officer to take ownership of operational performance across a fast-growing, market leading business. This is a pivotal executive role where you will shape and execute operational strategy, scale service delivery and drive performance across a complex, multi-site operation. Working closely with the senior leadership team, you will improve efficiency, enhance customer experience and support the next phase of growth with full accountability for delivering measurable results. Key Responsibilities Define and deliver operational strategy aligned to business growth Own service performance, KPIs and continuous improvement Act as senior escalation point for critical operational and customer issues Drive a culture of accountability, safety and operational excellence Lead the Service Delivery function through a team of managers Improve service quality, response times and customer satisfaction Use data and insight to identify risks, trends and opportunities Operational Oversight Hubs & Warehouse Own performance across regional hubs, ensuring efficiency, consistency and scalability Drive improvements in asset utilisation, inventory management and turnaround times Implement standardised processes for asset tracking, lifecycle management and quality control Field Engineering & Technical Services Lead nationwide field operations, ensuring high levels of productivity, safety and compliance Drive improvements in first-time fix rates, SLA performance and engineer utilisation Ensure consistent delivery of preventative maintenance, reactive repairs and compliance testing Helpdesk & Scheduling Oversee scheduling, resource planning and job allocation to maximise operational efficiency Improve response times, SLA adherence and customer communication Enhance systems and processes to increase visibility, accuracy and coordination Parts & Smartcall Ensure efficient parts supply, stock availability and supply chain performance Drive the development of Smartcall to improve remote diagnostics and reduce downtime Build strong supplier relationships to ensure cost control, quality and reliability Training & Development Own operational training strategy through the Training Service Delivery Managers Ensure workforce capability, compliance and ongoing technical development Align workforce development with operational goals and future business growth About You Proven senior operations leadership experience (COO/Operations Director level) Track record of improving performance, efficiency and scalability Strong commercial and strategic mindset Experience leading multi-site, service led operations Excellent leadership, communication and stakeholder management skills Experience in engineering, industrial cleaning equipment or service-based environments would be desirable Why Join ICE? Highly competitive salary package Employee benefits that work for you: ICE Cube (Reward Gateway) - discounts and perks Health Shield & Digital GP access Private medical insurance Life Assurance Enhanced company pension scheme Employee Assistance Programme Generous annual leave plus your birthday off each year Holiday Buy Back Scheme Long Service Awards Are you ready to make an impact? Join a market-leading, growing business where you'll shape operations, lead high-performing teams and play a pivotal role in driving the future success of our business! To Apply If you feel you are a suitable candidate and would like to work for ICE, please do not hesitate to apply.
You will be responsible for supporting Breedon's internal customers across a geographical patch for the various Breedon businesses to maintain the computer systems and networks. This will include installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems, either over the phone or in person to ensure users get maximum benefit. Key Responsibilities To regularly engage with your key customers and sites to proactively identify areas of improvement, as well as address any issues which may arise. To pro-actively build strong working relationships within the business to learn of up-and-coming events that could impact BTS and the service and systems we deliver, to enable action to be taken to support.Undertake general field support activities requiring the highest level of technical expertise and experience, covering all site\office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment, and all services that shall be defined within the Service Catalogue for the Workplace Services Service Tower. Produce and maintain relevant technical documentation for Services within Workplace Services. Proactively monitor systems and networks to identify potential issues. Application support and software installation. Talking users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Assist fellow engineers with more complex tasks such as cabling Replace faulty equipment as required. Respond within agreed time limits to call-outs. Work continuously on assigned tasks/helpdesk tickets to completion (or referral to third parties, if appropriate) within agreed SLAs. Support the roll-out of new applications, sites or decommissioning of sites as applicable. Proactively support company compliance to Health and Safety legislation through adherence to company polices, processes and practices. Work closely with all members of the BTS team across the group when required. Undertake any other activity as reasonably requested by management. Skills, Knowledge & Expertise Essential In depth knowledge and experience of Desktops, Laptops. Experience of Windows 10 and Windows 11. Office365 management and maintenance. Application support and software installs. Knowledge of servers, Networks LAN/WAN, including cloud hosted solutions. Knowledge of tablet/mobile phone support with both IOS and Android software. Knowledge of MDT (Microsoft Deployment Tools) for building laptops and desktops Knowledge of firewalls, proxies, and antivirus software. Ability to prioritise workload, be flexible in approach to problems and use own initiative to achieve results. Excellent communications skills, ability to communicate at all levels with professionalism, confidence, empathy and effectiveness. Take ownership and follow the lifecycle of each incident to ensure the correct resolution and monitor the outcome for effectiveness. Excellent team player Desirable Knowledge, experience, or qualification of the ITIL V4 Foundation qualification, its practices, processes, and framework. Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell. Knowledge or experience of the Excalibur software program. Knowledge of ManageEngine ServiceDesk Plus ticket logging system. Role Expectations The role is a field role so the postholder is required to be out on the road most of the time and as such, will need to hold a full UK/EU driving license. Due to the changing nature of the systems, we work with as well as the product range we operate with the postholder must be flexible in their approach to work/tasks and manage their work schedule accordingly. With this being a customer facing role delivering a service to our colleagues, the postholder is required to have a "can-do", positive/solution focused attitude and offer the highest level of customer service. Due to issues arising without notice, the postholder must be prepared to visit any sites across the group at short notice. As our business operates 24/7, there may be requirements to travel to and from sites either early or late in the day. Due to the geographic spread of our sites, there may be occasions where the distance to travel to and from the site(s) within the day is deemed unsafe from a health and wellbeing perspective, and therefore the postholder may be required to stay away from home on occasion. Job Benefits Car Allowance 25 days holiday plus bank holidays Contributory Pension Scheme Free on-site Parking Holiday Buy Scheme Volunteer Scheme Share Save Scheme Life Assurance Enhanced Maternity, Adoption & Paternity Scheme Health & Wellbeing Initiatives Discount Scheme
Apr 01, 2026
Full time
You will be responsible for supporting Breedon's internal customers across a geographical patch for the various Breedon businesses to maintain the computer systems and networks. This will include installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems, either over the phone or in person to ensure users get maximum benefit. Key Responsibilities To regularly engage with your key customers and sites to proactively identify areas of improvement, as well as address any issues which may arise. To pro-actively build strong working relationships within the business to learn of up-and-coming events that could impact BTS and the service and systems we deliver, to enable action to be taken to support.Undertake general field support activities requiring the highest level of technical expertise and experience, covering all site\office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment, and all services that shall be defined within the Service Catalogue for the Workplace Services Service Tower. Produce and maintain relevant technical documentation for Services within Workplace Services. Proactively monitor systems and networks to identify potential issues. Application support and software installation. Talking users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Assist fellow engineers with more complex tasks such as cabling Replace faulty equipment as required. Respond within agreed time limits to call-outs. Work continuously on assigned tasks/helpdesk tickets to completion (or referral to third parties, if appropriate) within agreed SLAs. Support the roll-out of new applications, sites or decommissioning of sites as applicable. Proactively support company compliance to Health and Safety legislation through adherence to company polices, processes and practices. Work closely with all members of the BTS team across the group when required. Undertake any other activity as reasonably requested by management. Skills, Knowledge & Expertise Essential In depth knowledge and experience of Desktops, Laptops. Experience of Windows 10 and Windows 11. Office365 management and maintenance. Application support and software installs. Knowledge of servers, Networks LAN/WAN, including cloud hosted solutions. Knowledge of tablet/mobile phone support with both IOS and Android software. Knowledge of MDT (Microsoft Deployment Tools) for building laptops and desktops Knowledge of firewalls, proxies, and antivirus software. Ability to prioritise workload, be flexible in approach to problems and use own initiative to achieve results. Excellent communications skills, ability to communicate at all levels with professionalism, confidence, empathy and effectiveness. Take ownership and follow the lifecycle of each incident to ensure the correct resolution and monitor the outcome for effectiveness. Excellent team player Desirable Knowledge, experience, or qualification of the ITIL V4 Foundation qualification, its practices, processes, and framework. Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell. Knowledge or experience of the Excalibur software program. Knowledge of ManageEngine ServiceDesk Plus ticket logging system. Role Expectations The role is a field role so the postholder is required to be out on the road most of the time and as such, will need to hold a full UK/EU driving license. Due to the changing nature of the systems, we work with as well as the product range we operate with the postholder must be flexible in their approach to work/tasks and manage their work schedule accordingly. With this being a customer facing role delivering a service to our colleagues, the postholder is required to have a "can-do", positive/solution focused attitude and offer the highest level of customer service. Due to issues arising without notice, the postholder must be prepared to visit any sites across the group at short notice. As our business operates 24/7, there may be requirements to travel to and from sites either early or late in the day. Due to the geographic spread of our sites, there may be occasions where the distance to travel to and from the site(s) within the day is deemed unsafe from a health and wellbeing perspective, and therefore the postholder may be required to stay away from home on occasion. Job Benefits Car Allowance 25 days holiday plus bank holidays Contributory Pension Scheme Free on-site Parking Holiday Buy Scheme Volunteer Scheme Share Save Scheme Life Assurance Enhanced Maternity, Adoption & Paternity Scheme Health & Wellbeing Initiatives Discount Scheme
