Private Sector Housing Manager (Initial 3-month contract) Location: Surrey (Hybrid Working) Rate: 450 - 550 per day (DOE) A Surrey-based Local Authority is seeking an experienced Private Sector Housing Manager to join their team on an interim basis. This is an excellent opportunity for a well-rounded Private Sector Housing Manager with strong leadership capability and operational experience across Private Sector Housing to take on a key role within the service. The Role As a Private Sector Housing Manager , you will oversee the delivery of a busy and high-performing Private Sector Housing service. You will be responsible for managing a team of officers, ensuring effective service delivery across enforcement, housing standards, and HMO regulation. You will play a key role in supporting both operational delivery and service improvement, working closely with senior stakeholders and other departments. Key Responsibilities Manage and lead a Private Sector Housing team, ensuring effective delivery across all service areas Oversee Private Sector Housing functions including HHSRS inspections, HMO licensing, and enforcement activity Provide strong staff management, including performance management, mentoring, and support to officers and Team Leaders Deliver and support project-based initiatives within the Private Sector Housing service (project management experience desirable) Ensure the service is compliant with current legislation, including a strong understanding of the Renters Reform agenda Work collaboratively with internal and external stakeholders to drive improvements within Private Sector Housing Maintain a consistent and high-quality approach across all areas of Private Sector Housing About You Extensive experience within Private Sector Housing Previous experience operating at Manager level within a Local Authority Strong experience managing staff and leading teams A well-rounded understanding of Private Sector Housing, including enforcement, HMOs, and housing standards Project management experience is preferable Knowledge of the Renters (Reform) Act and wider legislative changes Team Leaders are also encouraged to apply if you have strong leadership experience and are looking to step up into a Manager position. For more information, give me a call on (phone number removed) or email (url removed)
Apr 21, 2026
Contractor
Private Sector Housing Manager (Initial 3-month contract) Location: Surrey (Hybrid Working) Rate: 450 - 550 per day (DOE) A Surrey-based Local Authority is seeking an experienced Private Sector Housing Manager to join their team on an interim basis. This is an excellent opportunity for a well-rounded Private Sector Housing Manager with strong leadership capability and operational experience across Private Sector Housing to take on a key role within the service. The Role As a Private Sector Housing Manager , you will oversee the delivery of a busy and high-performing Private Sector Housing service. You will be responsible for managing a team of officers, ensuring effective service delivery across enforcement, housing standards, and HMO regulation. You will play a key role in supporting both operational delivery and service improvement, working closely with senior stakeholders and other departments. Key Responsibilities Manage and lead a Private Sector Housing team, ensuring effective delivery across all service areas Oversee Private Sector Housing functions including HHSRS inspections, HMO licensing, and enforcement activity Provide strong staff management, including performance management, mentoring, and support to officers and Team Leaders Deliver and support project-based initiatives within the Private Sector Housing service (project management experience desirable) Ensure the service is compliant with current legislation, including a strong understanding of the Renters Reform agenda Work collaboratively with internal and external stakeholders to drive improvements within Private Sector Housing Maintain a consistent and high-quality approach across all areas of Private Sector Housing About You Extensive experience within Private Sector Housing Previous experience operating at Manager level within a Local Authority Strong experience managing staff and leading teams A well-rounded understanding of Private Sector Housing, including enforcement, HMOs, and housing standards Project management experience is preferable Knowledge of the Renters (Reform) Act and wider legislative changes Team Leaders are also encouraged to apply if you have strong leadership experience and are looking to step up into a Manager position. For more information, give me a call on (phone number removed) or email (url removed)
Marks Consulting Partners are currently looking for an Accommodation Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Delivering a high-quality, customer-focused service to residents within Temporary Accommodation (TA) and Private Rented Sector (PRS) housing Managing TA and PRS portfolios, ensuring properties meet required standards, compliance and are used efficiently Supporting the procurement and allocation of cost-effective accommodation in line with statutory duties Conducting both planned and ad hoc property inspections, ensuring health & safety and compliance standards are met Managing housing leases and contracts, ensuring landlords and managing agents comply with agreements Supporting residents in TA, providing housing advice and promoting move-on into more sustainable accommodation options Working closely with caseworkers and internal teams to manage placements, including nightly-paid accommodation Handling housing management issues such as ASB, rent arrears, hoarding and tenancy breaches Supporting void and re-let processes, including property set up, sign-ups and tenancy closures Liaising with landlords, agents and contractors to resolve issues and maintain service standards Maintaining accurate records on housing systems and ensuring compliance with GDPR and data standards Assisting with statutory offers, decision letters and discharge of duty notifications Supporting emergency accommodation placements and participating in out-of-hours rotas where required What You Will Need Experience working in a housing, homelessness or accommodation management role within a Local Authority or similar setting Strong knowledge of homelessness legislation, including the Homelessness Reduction Act 2017 Understanding of Temporary Accommodation and Private Rented Sector housing standards and compliance Experience managing housing placements, inspections and working with landlords or managing agents Ability to manage a busy caseload and work to tight deadlines Strong communication skills with the ability to support vulnerable residents and manage challenging situations Good IT skills and experience using housing management systems Ability to work collaboratively with internal teams and external partners Full UK driving licence and access to a vehicle (desirable)
Apr 21, 2026
Contractor
Marks Consulting Partners are currently looking for an Accommodation Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Delivering a high-quality, customer-focused service to residents within Temporary Accommodation (TA) and Private Rented Sector (PRS) housing Managing TA and PRS portfolios, ensuring properties meet required standards, compliance and are used efficiently Supporting the procurement and allocation of cost-effective accommodation in line with statutory duties Conducting both planned and ad hoc property inspections, ensuring health & safety and compliance standards are met Managing housing leases and contracts, ensuring landlords and managing agents comply with agreements Supporting residents in TA, providing housing advice and promoting move-on into more sustainable accommodation options Working closely with caseworkers and internal teams to manage placements, including nightly-paid accommodation Handling housing management issues such as ASB, rent arrears, hoarding and tenancy breaches Supporting void and re-let processes, including property set up, sign-ups and tenancy closures Liaising with landlords, agents and contractors to resolve issues and maintain service standards Maintaining accurate records on housing systems and ensuring compliance with GDPR and data standards Assisting with statutory offers, decision letters and discharge of duty notifications Supporting emergency accommodation placements and participating in out-of-hours rotas where required What You Will Need Experience working in a housing, homelessness or accommodation management role within a Local Authority or similar setting Strong knowledge of homelessness legislation, including the Homelessness Reduction Act 2017 Understanding of Temporary Accommodation and Private Rented Sector housing standards and compliance Experience managing housing placements, inspections and working with landlords or managing agents Ability to manage a busy caseload and work to tight deadlines Strong communication skills with the ability to support vulnerable residents and manage challenging situations Good IT skills and experience using housing management systems Ability to work collaboratively with internal teams and external partners Full UK driving licence and access to a vehicle (desirable)
We're recruiting an experienced Private Sector Housing Team Manager to lead a high-performing Environmental Health service within a forward-thinking London local authority. This is a senior, enforcement-led leadership role focused on improving standards across the private rented sector. You will lead a multidisciplinary team, oversee complex enforcement activity, and ensure the delivery of a high-quality, compliant and customer-focused service that protects residents and drives up housing standards across the borough. The Role Lead and manage the Private Sector Housing team, directly overseeing 4 Senior Officers and wider operational staff Manage property licensing schemes, including HMOs, ensuring compliance and identifying unlicensed properties Oversee enforcement activity from investigation through to prosecution, including civil penalties and Rent Repayment Orders Drive proactive work to identify rogue landlords and poor housing conditions including damp and mould Manage day-to-day operations, resources and performance to ensure effective service delivery Take full responsibility for team budgets (up to £1m), monitoring spend and identifying income generation opportunities Contribute to the development and delivery of the team's service plan in line with corporate priorities Monitor performance and respond to complaints, Member enquiries and scrutiny requirements Provide expert advice and guidance to senior leadership, Members and stakeholders Prepare and present complex reports for committees and high-level meetings Represent the service at internal and external meetings, deputising for the Head of Service where required Lead, motivate and develop staff, ensuring high performance and continuous improvement Build strong working relationships with internal departments and external partners including government bodies and enforcement agencies Support wider departmental objectives including transformation, compliance and service improvement initiatives Key Requirements Significant experience managing Private Sector Housing or Environmental Health services within a local authority Strong background in enforcement-led environments, including prosecutions and regulatory action Proven experience managing teams and delivering high-performing services In-depth knowledge of property licensing schemes, particularly HMOs Strong understanding of housing legislation, enforcement powers and regulatory frameworks Experience preparing reports and advising senior stakeholders, Members and committees Excellent communication skills with the ability to present complex information clearly Ability to operate both strategically and operationally, making an immediate impact Degree or Diploma in Environmental Health recognised by the Chartered Institute of Environmental Health and EHORB registration is preferred Experience identifying and driving income generation opportunities (e.g. civil penalties, RROs) is desirable Ability to work in a hybrid environment with a minimum of 3 days in the office and flexibility for site visits and occasional evening meetings What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Environmental Health Officers, Private Sector Housing Managers and Regulatory Services professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 21, 2026
Full time
We're recruiting an experienced Private Sector Housing Team Manager to lead a high-performing Environmental Health service within a forward-thinking London local authority. This is a senior, enforcement-led leadership role focused on improving standards across the private rented sector. You will lead a multidisciplinary team, oversee complex enforcement activity, and ensure the delivery of a high-quality, compliant and customer-focused service that protects residents and drives up housing standards across the borough. The Role Lead and manage the Private Sector Housing team, directly overseeing 4 Senior Officers and wider operational staff Manage property licensing schemes, including HMOs, ensuring compliance and identifying unlicensed properties Oversee enforcement activity from investigation through to prosecution, including civil penalties and Rent Repayment Orders Drive proactive work to identify rogue landlords and poor housing conditions including damp and mould Manage day-to-day operations, resources and performance to ensure effective service delivery Take full responsibility for team budgets (up to £1m), monitoring spend and identifying income generation opportunities Contribute to the development and delivery of the team's service plan in line with corporate priorities Monitor performance and respond to complaints, Member enquiries and scrutiny requirements Provide expert advice and guidance to senior leadership, Members and stakeholders Prepare and present complex reports for committees and high-level meetings Represent the service at internal and external meetings, deputising for the Head of Service where required Lead, motivate and develop staff, ensuring high performance and continuous improvement Build strong working relationships with internal departments and external partners including government bodies and enforcement agencies Support wider departmental objectives including transformation, compliance and service improvement initiatives Key Requirements Significant experience managing Private Sector Housing or Environmental Health services within a local authority Strong background in enforcement-led environments, including prosecutions and regulatory action Proven experience managing teams and delivering high-performing services In-depth knowledge of property licensing schemes, particularly HMOs Strong understanding of housing legislation, enforcement powers and regulatory frameworks Experience preparing reports and advising senior stakeholders, Members and committees Excellent communication skills with the ability to present complex information clearly Ability to operate both strategically and operationally, making an immediate impact Degree or Diploma in Environmental Health recognised by the Chartered Institute of Environmental Health and EHORB registration is preferred Experience identifying and driving income generation opportunities (e.g. civil penalties, RROs) is desirable Ability to work in a hybrid environment with a minimum of 3 days in the office and flexibility for site visits and occasional evening meetings What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Environmental Health Officers, Private Sector Housing Managers and Regulatory Services professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We are seeking an experienced Resettlement & Move-On Officer to support households in temporary accommodation to secure long-term housing in the Private Rented Sector (PRS) . This role is ideal for candidates with a background in estate agency, lettings, or private sector housing , who have experience working with private landlords and managing property placements. You will be responsible for helping homeless households move on from temporary accommodation into suitable private rented accommodation by building relationships with landlords and letting agents , negotiating tenancies, and supporting residents through the resettlement process. Key Responsibilities Support households to move from temporary accommodation into private rented accommodation . Work closely with private landlords and letting agents to source suitable properties. Negotiate rents, deposits, and tenancy terms. Carry out affordability assessments and ensure properties are suitable and sustainable. Assist clients with tenancy sign-ups and moving arrangements. Provide resettlement support to ensure successful tenancy sustainment. Conduct property viewings where required. Liaise with Housing Benefit/Universal Credit teams regarding rent and LHA rates. Maintain accurate case records and meet move-on targets. Help prevent homelessness by securing private rented sector accommodation. Essential Experience Experience working in estate agency, lettings, property management, or private sector housing . Experience working with private landlords and letting agents . Experience negotiating rents and tenancy agreements. Understanding of the Private Rented Sector . Experience working in housing, homelessness, or resettlement (desirable but not essential if strong PRS/estate agency background). If you have the relevant skills then please apply today!
Apr 21, 2026
Seasonal
We are seeking an experienced Resettlement & Move-On Officer to support households in temporary accommodation to secure long-term housing in the Private Rented Sector (PRS) . This role is ideal for candidates with a background in estate agency, lettings, or private sector housing , who have experience working with private landlords and managing property placements. You will be responsible for helping homeless households move on from temporary accommodation into suitable private rented accommodation by building relationships with landlords and letting agents , negotiating tenancies, and supporting residents through the resettlement process. Key Responsibilities Support households to move from temporary accommodation into private rented accommodation . Work closely with private landlords and letting agents to source suitable properties. Negotiate rents, deposits, and tenancy terms. Carry out affordability assessments and ensure properties are suitable and sustainable. Assist clients with tenancy sign-ups and moving arrangements. Provide resettlement support to ensure successful tenancy sustainment. Conduct property viewings where required. Liaise with Housing Benefit/Universal Credit teams regarding rent and LHA rates. Maintain accurate case records and meet move-on targets. Help prevent homelessness by securing private rented sector accommodation. Essential Experience Experience working in estate agency, lettings, property management, or private sector housing . Experience working with private landlords and letting agents . Experience negotiating rents and tenancy agreements. Understanding of the Private Rented Sector . Experience working in housing, homelessness, or resettlement (desirable but not essential if strong PRS/estate agency background). If you have the relevant skills then please apply today!
Team Manager Tenancy Rights, Advice & Enforcement Lambeth Contract £29.79 per hour PAYE or £38.97 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for Team Manager Tenancy Rights, Advice & Enforcement Minimum 2 days per week A Team Manager within a new Renters Rights Act (RRA) Tenancy Rights, Advice and Enforcement Team, a key position to enforce the rights of private rented tenants under the new Renters Rights Act legislation, tackle harassment and unlawful eviction and uphold the council s regulatory responsibilities. The position is until March 2027. This is one of many roles we are recruiting for please visit our website colbernlimited co uk The new manager will oversee a dedicated team of 4 officers who will provide specialist support and advice in response to new duties under the Renters Rights Act. The team will be central to delivering a fairer and safer private rented sector in Lambeth, acting also as a homelessness prevention tool. The Team Manager will provide strategic leadership, expert technical expertise, and staff management across advice, casework, and enforcement activity relating to the advertising, letting and ending of private rented sector tenancies. You will build a high performing team, ensuring residents receive accurate, timely, person-centered advice on their rights and protections, and that breaches of tenancy law are investigated and enforced lawfully, proportionately, and consistently. Enforcement action will involve evidence collection up to standards admissible in court, leading for the council with Legal on bringing cases to court for criminal prosecution or issuing and collecting civil penalty fines. You will work closely with Homelessness Prevention and partners across ASC, CSC, Health, VAWG services and voluntary sector organisations. This is a unique opportunity to drive forward a new offer, strengthen operational practice, and enhance the council s impact on tenancy rights and unlawful eviction prevention. We are looking for colleagues who can demonstrate: A good knowledge of tenancy law and security of tenure, unlawful eviction, harassment, and investigatory frameworks Experience managing or supervising complex casework within a statutory or regulatory context The ability to lead service improvements, develop operational policy, and maintain high-quality standards Strong leadership, communication and partnership-working skills A proactive, resident-centred and trauma-informed approach to working with residents If you re passionate about tenants rights, and ready to lead a specialist team delivering critical regulatory functions, we d be delighted to hear from you PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Apr 21, 2026
Contractor
Team Manager Tenancy Rights, Advice & Enforcement Lambeth Contract £29.79 per hour PAYE or £38.97 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for Team Manager Tenancy Rights, Advice & Enforcement Minimum 2 days per week A Team Manager within a new Renters Rights Act (RRA) Tenancy Rights, Advice and Enforcement Team, a key position to enforce the rights of private rented tenants under the new Renters Rights Act legislation, tackle harassment and unlawful eviction and uphold the council s regulatory responsibilities. The position is until March 2027. This is one of many roles we are recruiting for please visit our website colbernlimited co uk The new manager will oversee a dedicated team of 4 officers who will provide specialist support and advice in response to new duties under the Renters Rights Act. The team will be central to delivering a fairer and safer private rented sector in Lambeth, acting also as a homelessness prevention tool. The Team Manager will provide strategic leadership, expert technical expertise, and staff management across advice, casework, and enforcement activity relating to the advertising, letting and ending of private rented sector tenancies. You will build a high performing team, ensuring residents receive accurate, timely, person-centered advice on their rights and protections, and that breaches of tenancy law are investigated and enforced lawfully, proportionately, and consistently. Enforcement action will involve evidence collection up to standards admissible in court, leading for the council with Legal on bringing cases to court for criminal prosecution or issuing and collecting civil penalty fines. You will work closely with Homelessness Prevention and partners across ASC, CSC, Health, VAWG services and voluntary sector organisations. This is a unique opportunity to drive forward a new offer, strengthen operational practice, and enhance the council s impact on tenancy rights and unlawful eviction prevention. We are looking for colleagues who can demonstrate: A good knowledge of tenancy law and security of tenure, unlawful eviction, harassment, and investigatory frameworks Experience managing or supervising complex casework within a statutory or regulatory context The ability to lead service improvements, develop operational policy, and maintain high-quality standards Strong leadership, communication and partnership-working skills A proactive, resident-centred and trauma-informed approach to working with residents If you re passionate about tenants rights, and ready to lead a specialist team delivering critical regulatory functions, we d be delighted to hear from you PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Are you passionate about supporting tenants and landlords in navigating the complexities of housing legislation? Do you have a keen understanding of tenancy rights and a drive to make a difference in your community? If so, we have an exciting opportunity for you! Join our public sector clients' dynamic Housing Services team as a Tenancy Relations Officer ! In this vital temporary role, you will be instrumental in ensuring compliance with housing laws while advocating for tenant rights under the Protection from Eviction Act 1977 and the upcoming Renters Rights Act 2025. Due to the investigative and enforcement responsibilities this role may suit someone with Private Sector Housing or Fraud experience also. This is a full time role (36 hours each week, Monday to Friday) and based in our clients' office in Haywards Heath (Mid Sussex) for 2 days each week. Access to own transport is desirable as some travel in the district may be required. Key Responsibilities: Tenant Protection & Enforcement: - Investigate complaints of illegal eviction and landlord harassment, utilizing your expertise in the Protection from Eviction Act 1977. - Enforce tenants' rights by preparing case files for fines or prosecution, and using PACE powers to interview suspects. - Collaborate with legal teams and present cases in court as necessary. Implementing the Renters Rights Act 2025: - Advise landlords and tenants on new legal obligations, including the abolition of Section 21 'no fault' evictions. - Contribute to policy development to reflect legislative changes. Advice & Advocacy: - Provide impartial advice to tenants and landlords on rights and responsibilities. - Support vulnerable tenants facing eviction, ensuring they are informed of their options. Partnership Working: - Collaborate with internal departments and external bodies for coordinated responses. - Deliver training and briefings to colleagues and stakeholders on tenancy relations. Case Management & Reporting: - Maintain accurate records and prepare detailed reports for enforcement actions. - Provide regular performance reports to management to meet key performance indicators (KPIs). What We're Looking For: A motivated individual with a solid understanding of housing and tenancy laws. PACE-trained (Police and Criminal Evidence Act 1984), with a proactive approach to conflict resolution and legal compliance. Excellent communication skills, with the ability to engage effectively with diverse audiences. A team player who thrives in a collaborative environment and is committed to making a positive impact. Why should you apply? Be part of a dedicated team focused on improving housing services and tenant rights. Opportunity to contribute to meaningful change in the community. Competitive hourly rate and a supportive work environment. If you're ready to take on this rewarding challenge and make a real difference, we want to hear from you! Apply today and embark on a fulfilling journey in social housing as a Tenancy Relations Officer.
Apr 20, 2026
Seasonal
Are you passionate about supporting tenants and landlords in navigating the complexities of housing legislation? Do you have a keen understanding of tenancy rights and a drive to make a difference in your community? If so, we have an exciting opportunity for you! Join our public sector clients' dynamic Housing Services team as a Tenancy Relations Officer ! In this vital temporary role, you will be instrumental in ensuring compliance with housing laws while advocating for tenant rights under the Protection from Eviction Act 1977 and the upcoming Renters Rights Act 2025. Due to the investigative and enforcement responsibilities this role may suit someone with Private Sector Housing or Fraud experience also. This is a full time role (36 hours each week, Monday to Friday) and based in our clients' office in Haywards Heath (Mid Sussex) for 2 days each week. Access to own transport is desirable as some travel in the district may be required. Key Responsibilities: Tenant Protection & Enforcement: - Investigate complaints of illegal eviction and landlord harassment, utilizing your expertise in the Protection from Eviction Act 1977. - Enforce tenants' rights by preparing case files for fines or prosecution, and using PACE powers to interview suspects. - Collaborate with legal teams and present cases in court as necessary. Implementing the Renters Rights Act 2025: - Advise landlords and tenants on new legal obligations, including the abolition of Section 21 'no fault' evictions. - Contribute to policy development to reflect legislative changes. Advice & Advocacy: - Provide impartial advice to tenants and landlords on rights and responsibilities. - Support vulnerable tenants facing eviction, ensuring they are informed of their options. Partnership Working: - Collaborate with internal departments and external bodies for coordinated responses. - Deliver training and briefings to colleagues and stakeholders on tenancy relations. Case Management & Reporting: - Maintain accurate records and prepare detailed reports for enforcement actions. - Provide regular performance reports to management to meet key performance indicators (KPIs). What We're Looking For: A motivated individual with a solid understanding of housing and tenancy laws. PACE-trained (Police and Criminal Evidence Act 1984), with a proactive approach to conflict resolution and legal compliance. Excellent communication skills, with the ability to engage effectively with diverse audiences. A team player who thrives in a collaborative environment and is committed to making a positive impact. Why should you apply? Be part of a dedicated team focused on improving housing services and tenant rights. Opportunity to contribute to meaningful change in the community. Competitive hourly rate and a supportive work environment. If you're ready to take on this rewarding challenge and make a real difference, we want to hear from you! Apply today and embark on a fulfilling journey in social housing as a Tenancy Relations Officer.
About The RolePrivate Sector Housing Officer£35,547 - £37,078 per annum, 37 hours per weekPermanent Cirencester/Coleford Agile & HomeworkingWe are seeking a motivated and knowledgeable Private Sector Housing Officer to join our team. This role is central to improving housing standards across the private sector through a combination of advice, inspection, regulation, and enforcement. About the role In the role of Private Sector Housing Officer you will play a key role in regulating landlord and tenant matters, overseeing Houses in Multiple Occupation (HMOs), and managing caravan and campsite licensing. Your work will directly contribute to safeguarding public health and improving living conditions within the community. You can make a real difference to people's lives.We are looking for someone who is confident, resilient, and committed to delivering high-quality outcomes in a challenging and rewarding environment. Key Responsibilities Deliver a comprehensive Private Sector Housing service, including housing standards, HMOs, and licensing of caravans and campsites Respond to residential service requests, including issues relating to drainage, pest infestations, and filthy or verminous premises Support initiatives to bring empty homes back into use Develop and improve procedures to enhance service delivery Provide expert Environmental Health advice across the organisation and contribute to consultations Investigate complex housing and public health cases You will need A qualification equivalent to NVQ Level 3 or A-Level A recognised qualification in Private Sector Housing, Environmental Health, or a related field Strong experience in assessing complex situations and carrying out inspections Ability to build and maintain positive customer relationships Confidence in handling challenging situations calmly and professionally Special Conditions A full UK Driving Licence and access to a vehicle for work purposes For more information about this role please see the Job Description/Person Specification. What we can do for you Agile working allowing a mix of home and office working Flexible working arrangements (depending on the role) 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care Pension scheme with a good employer contribution of up to 7% of your earnings Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues Cycle to work scheme Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars Generous sickness cover above statutory entitlements Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury Life assurance, currently four times your annual salary Watch our new 'What is Publica' video to see why its great to join us!About The OrganisationYou will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
Apr 20, 2026
Full time
About The RolePrivate Sector Housing Officer£35,547 - £37,078 per annum, 37 hours per weekPermanent Cirencester/Coleford Agile & HomeworkingWe are seeking a motivated and knowledgeable Private Sector Housing Officer to join our team. This role is central to improving housing standards across the private sector through a combination of advice, inspection, regulation, and enforcement. About the role In the role of Private Sector Housing Officer you will play a key role in regulating landlord and tenant matters, overseeing Houses in Multiple Occupation (HMOs), and managing caravan and campsite licensing. Your work will directly contribute to safeguarding public health and improving living conditions within the community. You can make a real difference to people's lives.We are looking for someone who is confident, resilient, and committed to delivering high-quality outcomes in a challenging and rewarding environment. Key Responsibilities Deliver a comprehensive Private Sector Housing service, including housing standards, HMOs, and licensing of caravans and campsites Respond to residential service requests, including issues relating to drainage, pest infestations, and filthy or verminous premises Support initiatives to bring empty homes back into use Develop and improve procedures to enhance service delivery Provide expert Environmental Health advice across the organisation and contribute to consultations Investigate complex housing and public health cases You will need A qualification equivalent to NVQ Level 3 or A-Level A recognised qualification in Private Sector Housing, Environmental Health, or a related field Strong experience in assessing complex situations and carrying out inspections Ability to build and maintain positive customer relationships Confidence in handling challenging situations calmly and professionally Special Conditions A full UK Driving Licence and access to a vehicle for work purposes For more information about this role please see the Job Description/Person Specification. What we can do for you Agile working allowing a mix of home and office working Flexible working arrangements (depending on the role) 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care Pension scheme with a good employer contribution of up to 7% of your earnings Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues Cycle to work scheme Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars Generous sickness cover above statutory entitlements Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury Life assurance, currently four times your annual salary Watch our new 'What is Publica' video to see why its great to join us!About The OrganisationYou will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
Our client is looking for an experienced Responsible for a Housing Advice and Options Manager. You will be inccharge of x5 Team Leaders, x1 Senior Landlord Liaison Officer, x1 Reviews Officer in the Directorate and Service area: Strategic Housing, Development and Property Services (Adults, Health Partnerships and Housing (DASS), and Children s Services) Ideally someone who is experienced in private rented sector access work, and who is feeling prepared for the changes coming on 1 May (Renters Rights Act). They are looking for a strong leader, and someone that can performance manager and drive forward service improvement. Principal responsibilities Responsible for the management, delivery and performance of a housing advice and options service, including casework and homelessness assessments, ensuring the client meets its statutory duties in line with legislation, guidance, caselaw and the Council s Homelessness and Rough Sleeping Strategy. Ensure appropriate and prompt assessment of homelessness cases via a highly effective triage service, with a focus on effective crisis management and robust upstream prevention activity. Lead in the procurement, development, management and future improvements to the Council s housing advice and homelessness case management software systems. Responsible for the management and monitoring of the housing advice and options service, including performance against KPIs, collection of relevant data and production of reports. Ensure there are adequate service level agreements, data sharing agreements, partnership agreements and protocols in place for all key partner agencies of the housing advice and options service. Manage, motivate and lead a team of officers working across the housing advice and options service to achieve service delivery and positive results. Manage housing advice and options payments and budgets including forecasting expenditure, taking corrective action where pressures occur. Develop, coordinate, and deliver the clients Homelessness and Rough Sleeping Strategy and essential policies relating to the housing advice and options service, and assist and support the development of wider directorate / corporate transformations, strategies, plans, policies and procedures, ensuring compliance with statutory requirements reflecting good practice. Actively promote / improve multi agency working / forums with internal and external partners / services to address housing needs and prevention and relief of homelessness. Complete related grant funding bids and develop and implement any associated projects and initiatives with the aim of improving the housing advice and options service and outcomes. Assist in the drafting of reports and undertake presentations to all decision making/governance groups in relation to the housing advice and options service. General responsibilities Demonstrate awareness/understanding of equal opportunities and other people s behavioural, physical, social and welfare needs. Comply with the clients policies and procedures including (but not limited to) safeguarding, financial regulations, promotion of equalities, customer care, agreed audit actions and health and safety (ensuring that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons). Understand the clients committment to Corporate Parenting and take responsibility to support this commitment. Enable the council to be the best corporate parents possible to children and young people in our current and previous care. Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post. This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which they will be required to work. In the interests of effective working, the major tasks may be reviewed from time to time to reflect changing needs and circumstances. Working Mondy to Friday 9am to 5.30pm If you feel you have the right skills for the role please apply via CV
Apr 20, 2026
Contractor
Our client is looking for an experienced Responsible for a Housing Advice and Options Manager. You will be inccharge of x5 Team Leaders, x1 Senior Landlord Liaison Officer, x1 Reviews Officer in the Directorate and Service area: Strategic Housing, Development and Property Services (Adults, Health Partnerships and Housing (DASS), and Children s Services) Ideally someone who is experienced in private rented sector access work, and who is feeling prepared for the changes coming on 1 May (Renters Rights Act). They are looking for a strong leader, and someone that can performance manager and drive forward service improvement. Principal responsibilities Responsible for the management, delivery and performance of a housing advice and options service, including casework and homelessness assessments, ensuring the client meets its statutory duties in line with legislation, guidance, caselaw and the Council s Homelessness and Rough Sleeping Strategy. Ensure appropriate and prompt assessment of homelessness cases via a highly effective triage service, with a focus on effective crisis management and robust upstream prevention activity. Lead in the procurement, development, management and future improvements to the Council s housing advice and homelessness case management software systems. Responsible for the management and monitoring of the housing advice and options service, including performance against KPIs, collection of relevant data and production of reports. Ensure there are adequate service level agreements, data sharing agreements, partnership agreements and protocols in place for all key partner agencies of the housing advice and options service. Manage, motivate and lead a team of officers working across the housing advice and options service to achieve service delivery and positive results. Manage housing advice and options payments and budgets including forecasting expenditure, taking corrective action where pressures occur. Develop, coordinate, and deliver the clients Homelessness and Rough Sleeping Strategy and essential policies relating to the housing advice and options service, and assist and support the development of wider directorate / corporate transformations, strategies, plans, policies and procedures, ensuring compliance with statutory requirements reflecting good practice. Actively promote / improve multi agency working / forums with internal and external partners / services to address housing needs and prevention and relief of homelessness. Complete related grant funding bids and develop and implement any associated projects and initiatives with the aim of improving the housing advice and options service and outcomes. Assist in the drafting of reports and undertake presentations to all decision making/governance groups in relation to the housing advice and options service. General responsibilities Demonstrate awareness/understanding of equal opportunities and other people s behavioural, physical, social and welfare needs. Comply with the clients policies and procedures including (but not limited to) safeguarding, financial regulations, promotion of equalities, customer care, agreed audit actions and health and safety (ensuring that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons). Understand the clients committment to Corporate Parenting and take responsibility to support this commitment. Enable the council to be the best corporate parents possible to children and young people in our current and previous care. Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post. This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which they will be required to work. In the interests of effective working, the major tasks may be reviewed from time to time to reflect changing needs and circumstances. Working Mondy to Friday 9am to 5.30pm If you feel you have the right skills for the role please apply via CV
Fix Space Recruitment Ltd
Kingston Upon Thames, Surrey
Environmental Health Officer / Technical Officer (Gr F/G/H/I) Temporary Contract Job Details Client: Royal Borough of Kingston Service Area: Place - Regulatory Services Hours: 36 hours per week Working Pattern: Monday to Friday, 09:00 - 17:30 Start Date: 04 May 2026 End Date: 01 September 2026 Closing Date: 27 April 2026 at 16:00 Location Office Base: Guildhall 2 Kingston upon Thames KT1 1EU Pay PAYE Rate: £31.91 per hour Job Overview Royal Borough of Kingston is seeking an experienced Environmental Health Officer / Technical Officer to join its residential team, working across a shared service covering Kingston and Sutton. This is a varied role covering housing standards, public health issues, noise and environmental nuisance, HMO licensing, drainage defects, rubbish accumulation, damp and mould, filthy and verminous premises, hoarding and severe disrepair. The successful candidate will manage inspections, review evidence, determine the appropriate regulatory response and support enforcement activity, including preparing case files and acting as an expert witness where required. Important - Please Read Carefully This role requires direct experience in Environmental Health, private sector housing, housing standards, licensing or a similar regulatory enforcement role. You must have experience carrying out property inspections, assessing housing conditions and taking or supporting enforcement action. Candidates without relevant Environmental Health / housing standards experience are unlikely to be considered. Key Responsibilities Manage a personal caseload of residential environmental health and housing standards cases Carry out inspections of residential premises including HMOs and single-family dwellings Investigate complaints relating to housing conditions, drainage, rubbish accumulation, damp and mould Prioritise and manage high-risk cases including hoarding, filthy and verminous premises and severe disrepair Review evidence gathered during inspections and determine the appropriate regulatory response Serve statutory notices and orders under relevant legislation, including the Housing Act 2004 and Environmental Protection Act 1990 Support enforcement action and judicial proceedings, including preparing prosecution files Act as an expert witness in court or tribunal where required Use specialist equipment where needed to support investigations Work with partner agencies including the Fire Brigade and Social Services on complex or vulnerable cases Contribute to team working across Kingston and Sutton and support wider regulatory service delivery Essential Experience & Skills Appropriate qualification in Environmental Health, Trading Standards or an equivalent relevant discipline Experience in one or more recognised specialist areas of Environmental Health, including private sector housing and licensing Experience in a local authority or other public sector regulatory / compliance setting Experience carrying out property inspections and investigating housing-related complaints Experience assessing evidence and supporting or taking enforcement action Strong report writing and written communication skills Ability to manage a varied caseload and prioritise risk effectively Good communication skills and ability to work with residents, landlords, agencies and internal teams Flexible and adaptable approach to changing service demands Desirable Membership of the Chartered Institute of Environmental Health or other relevant professional body Specialist qualification in one or more relevant service areas Experience in HMO licensing, nuisance, housing enforcement or environmental protection Additional Information This role forms part of a shared service across two council areas, so strong teamworking and adaptability are important. RQ
Apr 19, 2026
Seasonal
Environmental Health Officer / Technical Officer (Gr F/G/H/I) Temporary Contract Job Details Client: Royal Borough of Kingston Service Area: Place - Regulatory Services Hours: 36 hours per week Working Pattern: Monday to Friday, 09:00 - 17:30 Start Date: 04 May 2026 End Date: 01 September 2026 Closing Date: 27 April 2026 at 16:00 Location Office Base: Guildhall 2 Kingston upon Thames KT1 1EU Pay PAYE Rate: £31.91 per hour Job Overview Royal Borough of Kingston is seeking an experienced Environmental Health Officer / Technical Officer to join its residential team, working across a shared service covering Kingston and Sutton. This is a varied role covering housing standards, public health issues, noise and environmental nuisance, HMO licensing, drainage defects, rubbish accumulation, damp and mould, filthy and verminous premises, hoarding and severe disrepair. The successful candidate will manage inspections, review evidence, determine the appropriate regulatory response and support enforcement activity, including preparing case files and acting as an expert witness where required. Important - Please Read Carefully This role requires direct experience in Environmental Health, private sector housing, housing standards, licensing or a similar regulatory enforcement role. You must have experience carrying out property inspections, assessing housing conditions and taking or supporting enforcement action. Candidates without relevant Environmental Health / housing standards experience are unlikely to be considered. Key Responsibilities Manage a personal caseload of residential environmental health and housing standards cases Carry out inspections of residential premises including HMOs and single-family dwellings Investigate complaints relating to housing conditions, drainage, rubbish accumulation, damp and mould Prioritise and manage high-risk cases including hoarding, filthy and verminous premises and severe disrepair Review evidence gathered during inspections and determine the appropriate regulatory response Serve statutory notices and orders under relevant legislation, including the Housing Act 2004 and Environmental Protection Act 1990 Support enforcement action and judicial proceedings, including preparing prosecution files Act as an expert witness in court or tribunal where required Use specialist equipment where needed to support investigations Work with partner agencies including the Fire Brigade and Social Services on complex or vulnerable cases Contribute to team working across Kingston and Sutton and support wider regulatory service delivery Essential Experience & Skills Appropriate qualification in Environmental Health, Trading Standards or an equivalent relevant discipline Experience in one or more recognised specialist areas of Environmental Health, including private sector housing and licensing Experience in a local authority or other public sector regulatory / compliance setting Experience carrying out property inspections and investigating housing-related complaints Experience assessing evidence and supporting or taking enforcement action Strong report writing and written communication skills Ability to manage a varied caseload and prioritise risk effectively Good communication skills and ability to work with residents, landlords, agencies and internal teams Flexible and adaptable approach to changing service demands Desirable Membership of the Chartered Institute of Environmental Health or other relevant professional body Specialist qualification in one or more relevant service areas Experience in HMO licensing, nuisance, housing enforcement or environmental protection Additional Information This role forms part of a shared service across two council areas, so strong teamworking and adaptability are important. RQ
Principal Private Sector Housing Officer - Licensing Location: Luton / Hybrid -2 days per week in office Salary: Competitive We are looking for an experienced and confident housing professional to join our Private Sector Housing team as Principal Private Sector Housing Officer - Licensing click apply for full job details
Apr 17, 2026
Full time
Principal Private Sector Housing Officer - Licensing Location: Luton / Hybrid -2 days per week in office Salary: Competitive We are looking for an experienced and confident housing professional to join our Private Sector Housing team as Principal Private Sector Housing Officer - Licensing click apply for full job details
Principal Environmental Health Officer - Private Sector Housing Location: Luton - Hybrid Working, 2 days per week in the office Salary: Competitive We are seeking an experienced and highly skilled environmental health professional to join our Private Sector Housing team as Principal Environmental Health Officer click apply for full job details
Apr 17, 2026
Full time
Principal Environmental Health Officer - Private Sector Housing Location: Luton - Hybrid Working, 2 days per week in the office Salary: Competitive We are seeking an experienced and highly skilled environmental health professional to join our Private Sector Housing team as Principal Environmental Health Officer click apply for full job details
Overall Role Purpose: To reduce homelessness by employing a range of behaviours aimed at building trusting and productive relationships with customers that enable officers to persuade, influence and support them to make positive choices and fully engage with realistic housing options to prevent and relieve homelessness. To provide an effective, professional service which includes offering customers in housing need a full range of advice and interventions related to their housing options in the private and public sector with the aim of ensuring a comprehensive service to prevent homelessness. To provide an effective, professional homelessness service including the assessment and investigation of homeless approaches and applications in line with the Councils' statutory duties under Housing Act 1996 Part 7 and relevant case law. To work with customers to develop, update and review Personalised Housing Plans for customers on behalf of the council in light of the Homelessness Reduction Act 2017. Working with customers to implement these plans to ensure that homelessness is prevented or relieved through active interventions and pursuit of effective housing options. To play an integral role in the reduction of expenditure on temporary accommodation by ensuring decisions are made, taking into account the direct as well as wider cost implications for the Council. To take responsibility for the recording of high quality, key data on homelessness for submission to the Department for Communities and Local Government ensuring key trends on homelessness, the causes and solutions are available for analysis locally and to the Government to measure the impact of homelessness nationally Where possible, use influencing and problem-solving skills to negotiate with householders, landlords and accommodation providers in order to ensure the accommodation remains open to those threatened with homelessness for the maximum period of time so that effective housing options casework can be undertaken. Where possible, use influencing and problem solving skills to negotiate the withdrawal of the threat of homelessness and extension of the right to occupy so that homelessness is averted. To develop a range of effective housing solutions for customers through the use of creative thinking and via the building of relationships with accommodation providers. Thorough understanding of inner city housing issues Understanding of access to social housing locally Awareness of issues and initiatives facing local authority housing Good knowledge of relevant Lettings, Homelessness and Housing Act legislation including security of tenure and private tenants' rights Good knowledge of relevant case law and Codes of Guidance A good knowledge of services, benefits and support available to applicants experiencing housing problems Experience Experience of providing an effective advice service to members of the public Experience of implementing an equality and diversity approach to service delivery Experience of working in a team Experience of working in a demanding front line customer service environment Experience of dealing effectively with confrontational and challenging situations Experience of working with vulnerable customers and providing appropriate support Experience of working with homeless customers and those in housing need Experience of carrying out interviews, investigations, negotiations Experience of effective record keeping including electronically Experience of successfully working to performance targets and deadlines Housing Solutions Officer Housing Solutions Officer Housing Solutions Officer Housing Solutions Officer
Apr 16, 2026
Contractor
Overall Role Purpose: To reduce homelessness by employing a range of behaviours aimed at building trusting and productive relationships with customers that enable officers to persuade, influence and support them to make positive choices and fully engage with realistic housing options to prevent and relieve homelessness. To provide an effective, professional service which includes offering customers in housing need a full range of advice and interventions related to their housing options in the private and public sector with the aim of ensuring a comprehensive service to prevent homelessness. To provide an effective, professional homelessness service including the assessment and investigation of homeless approaches and applications in line with the Councils' statutory duties under Housing Act 1996 Part 7 and relevant case law. To work with customers to develop, update and review Personalised Housing Plans for customers on behalf of the council in light of the Homelessness Reduction Act 2017. Working with customers to implement these plans to ensure that homelessness is prevented or relieved through active interventions and pursuit of effective housing options. To play an integral role in the reduction of expenditure on temporary accommodation by ensuring decisions are made, taking into account the direct as well as wider cost implications for the Council. To take responsibility for the recording of high quality, key data on homelessness for submission to the Department for Communities and Local Government ensuring key trends on homelessness, the causes and solutions are available for analysis locally and to the Government to measure the impact of homelessness nationally Where possible, use influencing and problem-solving skills to negotiate with householders, landlords and accommodation providers in order to ensure the accommodation remains open to those threatened with homelessness for the maximum period of time so that effective housing options casework can be undertaken. Where possible, use influencing and problem solving skills to negotiate the withdrawal of the threat of homelessness and extension of the right to occupy so that homelessness is averted. To develop a range of effective housing solutions for customers through the use of creative thinking and via the building of relationships with accommodation providers. Thorough understanding of inner city housing issues Understanding of access to social housing locally Awareness of issues and initiatives facing local authority housing Good knowledge of relevant Lettings, Homelessness and Housing Act legislation including security of tenure and private tenants' rights Good knowledge of relevant case law and Codes of Guidance A good knowledge of services, benefits and support available to applicants experiencing housing problems Experience Experience of providing an effective advice service to members of the public Experience of implementing an equality and diversity approach to service delivery Experience of working in a team Experience of working in a demanding front line customer service environment Experience of dealing effectively with confrontational and challenging situations Experience of working with vulnerable customers and providing appropriate support Experience of working with homeless customers and those in housing need Experience of carrying out interviews, investigations, negotiations Experience of effective record keeping including electronically Experience of successfully working to performance targets and deadlines Housing Solutions Officer Housing Solutions Officer Housing Solutions Officer Housing Solutions Officer
Housing Support Worker / Resettlement Officer An exciting opportunity for a Resettlement Worker with experience in homelessness, housing support and tenancy sustainment to support vulnerable individuals into stable accommodation and independent living. If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Homelessness Officer, Tenancy Sustainment Officer, Outreach Support Worker, Supported Housing Officer, Resettlement Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Officer, Housing Support Officer, Resettlement & Tenancy Sustainment Worker This role is known internally as a Resettlement Worker SALARY: £27,752 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England - with some travel between various projects and locations JOB TYPE: Full-Time, Contract (until end March 2027) WORKING HOURS: 35 Hours per Week, Monday to Friday, 9am - 5pm JOB OVERVIEW We have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs. As a Housing Support Worker / Resettlement Officer you will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. The Resettlement Worker plays a key role in enabling individuals to achieve independence and long-term housing stability. Working across multiple sites, the Housing Support Worker / Resettlement Officer will also engage with private landlords, support access to housing options, and contribute to outreach and in-reach services. This includes supporting individuals within emergency accommodation and hostels to transition into private rented tenancies. You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Support Worker / Resettlement Officer include: Resident Support Planning: Supporting individuals to prepare for independent living and sustainable tenancies Tenancy Sustainment: Assisting residents to secure and maintain appropriate housing in the private rented sector Landlord Engagement: Developing relationships with private landlords and acting as a key contact for tenancy support Multi-Agency Working: Collaborating with housing teams, support services and external partners Outreach Support: Providing in-reach and outreach services to individuals in emergency and hostel accommodation Housing Advice: Offering guidance on housing options, tenancy rights and welfare benefits Progress Monitoring: Tracking outcomes and supporting residents to achieve personal goals Crisis Intervention: Responding to tenancy issues and preventing homelessness where possible Record Keeping: Maintaining accurate case records and documentation General Support Duties: Assisting with occasional reception or administrative responsibilities CANDIDATE REQUIREMENTS Previous experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offending Knowledge of housing legislation, tenancy rights and welfare benefits Strong communication skills, both written and verbal Ability to manage workload effectively and prioritise multiple tasks Experience building relationships with stakeholders, landlords and support agencies Empathetic, non-judgemental and person-centred approach Proactive and motivated with a focus on achieving positive outcomes Ability to work independently and as part of a team Good organisational and problem-solving skills BENEFITS 28 days' annual leave including Bank Holidays Contributory pension Health Plan This role requires a DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14588 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Apr 14, 2026
Full time
Housing Support Worker / Resettlement Officer An exciting opportunity for a Resettlement Worker with experience in homelessness, housing support and tenancy sustainment to support vulnerable individuals into stable accommodation and independent living. If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Homelessness Officer, Tenancy Sustainment Officer, Outreach Support Worker, Supported Housing Officer, Resettlement Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Officer, Housing Support Officer, Resettlement & Tenancy Sustainment Worker This role is known internally as a Resettlement Worker SALARY: £27,752 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England - with some travel between various projects and locations JOB TYPE: Full-Time, Contract (until end March 2027) WORKING HOURS: 35 Hours per Week, Monday to Friday, 9am - 5pm JOB OVERVIEW We have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs. As a Housing Support Worker / Resettlement Officer you will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. The Resettlement Worker plays a key role in enabling individuals to achieve independence and long-term housing stability. Working across multiple sites, the Housing Support Worker / Resettlement Officer will also engage with private landlords, support access to housing options, and contribute to outreach and in-reach services. This includes supporting individuals within emergency accommodation and hostels to transition into private rented tenancies. You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Support Worker / Resettlement Officer include: Resident Support Planning: Supporting individuals to prepare for independent living and sustainable tenancies Tenancy Sustainment: Assisting residents to secure and maintain appropriate housing in the private rented sector Landlord Engagement: Developing relationships with private landlords and acting as a key contact for tenancy support Multi-Agency Working: Collaborating with housing teams, support services and external partners Outreach Support: Providing in-reach and outreach services to individuals in emergency and hostel accommodation Housing Advice: Offering guidance on housing options, tenancy rights and welfare benefits Progress Monitoring: Tracking outcomes and supporting residents to achieve personal goals Crisis Intervention: Responding to tenancy issues and preventing homelessness where possible Record Keeping: Maintaining accurate case records and documentation General Support Duties: Assisting with occasional reception or administrative responsibilities CANDIDATE REQUIREMENTS Previous experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offending Knowledge of housing legislation, tenancy rights and welfare benefits Strong communication skills, both written and verbal Ability to manage workload effectively and prioritise multiple tasks Experience building relationships with stakeholders, landlords and support agencies Empathetic, non-judgemental and person-centred approach Proactive and motivated with a focus on achieving positive outcomes Ability to work independently and as part of a team Good organisational and problem-solving skills BENEFITS 28 days' annual leave including Bank Holidays Contributory pension Health Plan This role requires a DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14588 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
JOB TITLE: Strategic Asset Manager 6 months contract with possible extension up to 2 years 37 Hours per week Location - Cambridge - CB2 1BY, Hybrid working Group Purpose The Economy and Place Group exists to enable Cambridge to grow sustainably as an inclusive place to live, work, and visit. This is achieved by working collaboratively across the Council, alongside businesses, communities, and economic partnerships, to maximise economic, social, and environmental benefits for the city. The Role The Strategic Asset Lead is a newly created strategic position reporting to the Director for Economy and Place. The role works closely with the wider Economy & Place management team, particularly the Chief Property Surveyor. The postholder will take a holistic, council-wide view of all City Council assets (administrative, operational, commercial, and key housing elements). You will provide strategic advice on asset retention, refurbishment, repurposing, or disposal, while shaping the Council's overall compliance approach. You will operate within new governance arrangements chaired by the Director for Economy and Place, alongside the Chief Financial Officer, to deliver a coordinated, council-wide asset strategy. This includes advising the leadership team and Cabinet on how to optimise asset value, ensure compliance, and align decisions with long-term strategic priorities such as environmental commitments and community wealth building. The role involves maintaining a comprehensive overview of the Council's property and land portfolio and leading the implementation of agreed strategies. Additionally, you will champion the adoption of emerging technologies, including AI, to improve efficiency, support data-driven decision-making, and enhance energy and retrofit strategies. This role extends beyond traditional property management and requires strong cross-functional collaboration. You will engage internal and external stakeholders, balancing financial and property objectives with broader council priorities. Key Responsibilities Strategic Asset Management Develop a coherent, council-wide understanding of asset requirements aligned with operational, commercial, social, and environmental objectives. Update and enhance the Council's Asset Management Plan (AMP) to ensure assets are fit for purpose, compliant, cost-effective, and sustainable. Work closely with the CFO and Finance Team to develop a forward-looking investment pipeline, ensuring capital expenditure delivers maximum value and aligns with corporate priorities such as Net Zero, placemaking, and community wealth building. Stakeholder Engagement & Strategy Development Collaborate with key stakeholders, including the Chief Property Surveyor and Assistant Director of Development, to shape future asset and commercial property strategies. Support the development of business cases and secure funding or investment across the Council's asset base, including relevant Housing Revenue Account (HRA) assets. Net Zero Leadership Lead the coordination, content, and management of the Council's Net Zero Board. Drive strategic decision-making to ensure the property portfolio contributes to achieving the Council's Net Zero target by 2030. Placemaking & Asset Optimisation Leverage the Council's assets to support placemaking objectives. Work collaboratively across departments, including Greater Cambridge Shared Planning, to align asset use with wider development goals. Partnerships & External Collaboration Build and maintain partnerships with key public and private sector organisations. Collaborate with stakeholders such as the Head of Economy, Energy & Climate, Greater Cambridge Partnership, University of Cambridge, and the Cambridge Business Improvement District to deliver shared objectives. Role Dimensions and Additional Information Group & Team: Economy and Place Group Line Management Responsibility: Likely to include 1 x Band 5 Property Surveyor (TBC) Contractual Work Base: Mandela House / Flexible Budget Responsibility: Small direct budget; advisory responsibility over a £165m property portfolio Grade: 8 Date Evaluated/Updated: February 2025 Person Specification Essential Skills & Experience Degree/Diploma (or Postgraduate Diploma) recognised by RICS with current MRICS (or equivalent) Strong experience in strategy and programme management Proven ability in business case development and financial analysis Experience managing large property portfolios and commercial assets Expertise in property management systems, valuation tools, and databases Experience in flexible accommodation and innovative asset use Strong understanding of sustainability, economic development, placemaking, and community agendas Demonstrated line management capability Desirable Skills & Experience Experience incorporating social and environmental value into investment decisions Experience leading retrofit programmes within complex organisations Strong problem-solving and programme management skills Excellent communication skills with the ability to influence at all organisational levels Proven ability to advise and influence senior leaders and elected members Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 09, 2026
Full time
JOB TITLE: Strategic Asset Manager 6 months contract with possible extension up to 2 years 37 Hours per week Location - Cambridge - CB2 1BY, Hybrid working Group Purpose The Economy and Place Group exists to enable Cambridge to grow sustainably as an inclusive place to live, work, and visit. This is achieved by working collaboratively across the Council, alongside businesses, communities, and economic partnerships, to maximise economic, social, and environmental benefits for the city. The Role The Strategic Asset Lead is a newly created strategic position reporting to the Director for Economy and Place. The role works closely with the wider Economy & Place management team, particularly the Chief Property Surveyor. The postholder will take a holistic, council-wide view of all City Council assets (administrative, operational, commercial, and key housing elements). You will provide strategic advice on asset retention, refurbishment, repurposing, or disposal, while shaping the Council's overall compliance approach. You will operate within new governance arrangements chaired by the Director for Economy and Place, alongside the Chief Financial Officer, to deliver a coordinated, council-wide asset strategy. This includes advising the leadership team and Cabinet on how to optimise asset value, ensure compliance, and align decisions with long-term strategic priorities such as environmental commitments and community wealth building. The role involves maintaining a comprehensive overview of the Council's property and land portfolio and leading the implementation of agreed strategies. Additionally, you will champion the adoption of emerging technologies, including AI, to improve efficiency, support data-driven decision-making, and enhance energy and retrofit strategies. This role extends beyond traditional property management and requires strong cross-functional collaboration. You will engage internal and external stakeholders, balancing financial and property objectives with broader council priorities. Key Responsibilities Strategic Asset Management Develop a coherent, council-wide understanding of asset requirements aligned with operational, commercial, social, and environmental objectives. Update and enhance the Council's Asset Management Plan (AMP) to ensure assets are fit for purpose, compliant, cost-effective, and sustainable. Work closely with the CFO and Finance Team to develop a forward-looking investment pipeline, ensuring capital expenditure delivers maximum value and aligns with corporate priorities such as Net Zero, placemaking, and community wealth building. Stakeholder Engagement & Strategy Development Collaborate with key stakeholders, including the Chief Property Surveyor and Assistant Director of Development, to shape future asset and commercial property strategies. Support the development of business cases and secure funding or investment across the Council's asset base, including relevant Housing Revenue Account (HRA) assets. Net Zero Leadership Lead the coordination, content, and management of the Council's Net Zero Board. Drive strategic decision-making to ensure the property portfolio contributes to achieving the Council's Net Zero target by 2030. Placemaking & Asset Optimisation Leverage the Council's assets to support placemaking objectives. Work collaboratively across departments, including Greater Cambridge Shared Planning, to align asset use with wider development goals. Partnerships & External Collaboration Build and maintain partnerships with key public and private sector organisations. Collaborate with stakeholders such as the Head of Economy, Energy & Climate, Greater Cambridge Partnership, University of Cambridge, and the Cambridge Business Improvement District to deliver shared objectives. Role Dimensions and Additional Information Group & Team: Economy and Place Group Line Management Responsibility: Likely to include 1 x Band 5 Property Surveyor (TBC) Contractual Work Base: Mandela House / Flexible Budget Responsibility: Small direct budget; advisory responsibility over a £165m property portfolio Grade: 8 Date Evaluated/Updated: February 2025 Person Specification Essential Skills & Experience Degree/Diploma (or Postgraduate Diploma) recognised by RICS with current MRICS (or equivalent) Strong experience in strategy and programme management Proven ability in business case development and financial analysis Experience managing large property portfolios and commercial assets Expertise in property management systems, valuation tools, and databases Experience in flexible accommodation and innovative asset use Strong understanding of sustainability, economic development, placemaking, and community agendas Demonstrated line management capability Desirable Skills & Experience Experience incorporating social and environmental value into investment decisions Experience leading retrofit programmes within complex organisations Strong problem-solving and programme management skills Excellent communication skills with the ability to influence at all organisational levels Proven ability to advise and influence senior leaders and elected members Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
JOB TITLE: Strategic Asset Manager 6 months contract with possible extension up to 2 years 37 Hours per week Location - Cambridge - CB2 1BY, Hybrid working Group Purpose The Economy and Place Group exists to enable Cambridge to grow sustainably as an inclusive place to live, work, and visit. This is achieved by working collaboratively across the Council, alongside businesses, communities, and economic partnerships, to maximise economic, social, and environmental benefits for the city. The Role The Strategic Asset Lead is a newly created strategic position reporting to the Director for Economy and Place. The role works closely with the wider Economy & Place management team, particularly the Chief Property Surveyor. The postholder will take a holistic, council-wide view of all City Council assets (administrative, operational, commercial, and key housing elements). You will provide strategic advice on asset retention, refurbishment, repurposing, or disposal, while shaping the Council's overall compliance approach. You will operate within new governance arrangements chaired by the Director for Economy and Place, alongside the Chief Financial Officer, to deliver a coordinated, council-wide asset strategy. This includes advising the leadership team and Cabinet on how to optimise asset value, ensure compliance, and align decisions with long-term strategic priorities such as environmental commitments and community wealth building. The role involves maintaining a comprehensive overview of the Council's property and land portfolio and leading the implementation of agreed strategies. Additionally, you will champion the adoption of emerging technologies, including AI, to improve efficiency, support data-driven decision-making, and enhance energy and retrofit strategies. This role extends beyond traditional property management and requires strong cross-functional collaboration. You will engage internal and external stakeholders, balancing financial and property objectives with broader council priorities. Key Responsibilities Strategic Asset Management Develop a coherent, council-wide understanding of asset requirements aligned with operational, commercial, social, and environmental objectives. Update and enhance the Council's Asset Management Plan (AMP) to ensure assets are fit for purpose, compliant, cost-effective, and sustainable. Work closely with the CFO and Finance Team to develop a forward-looking investment pipeline, ensuring capital expenditure delivers maximum value and aligns with corporate priorities such as Net Zero, placemaking, and community wealth building. Stakeholder Engagement & Strategy Development Collaborate with key stakeholders, including the Chief Property Surveyor and Assistant Director of Development, to shape future asset and commercial property strategies. Support the development of business cases and secure funding or investment across the Council's asset base, including relevant Housing Revenue Account (HRA) assets. Net Zero Leadership Lead the coordination, content, and management of the Council's Net Zero Board. Drive strategic decision-making to ensure the property portfolio contributes to achieving the Council's Net Zero target by 2030. Placemaking & Asset Optimisation Leverage the Council's assets to support placemaking objectives. Work collaboratively across departments, including Greater Cambridge Shared Planning, to align asset use with wider development goals. Partnerships & External Collaboration Build and maintain partnerships with key public and private sector organisations. Collaborate with stakeholders such as the Head of Economy, Energy & Climate, Greater Cambridge Partnership, University of Cambridge, and the Cambridge Business Improvement District to deliver shared objectives. Role Dimensions and Additional Information Group & Team: Economy and Place Group Line Management Responsibility: Likely to include 1 x Band 5 Property Surveyor (TBC) Contractual Work Base: Mandela House / Flexible Budget Responsibility: Small direct budget; advisory responsibility over a £165m property portfolio Grade: 8 Date Evaluated/Updated: February 2025 Person Specification Essential Skills & Experience Degree/Diploma (or Postgraduate Diploma) recognised by RICS with current MRICS (or equivalent) Strong experience in strategy and programme management Proven ability in business case development and financial analysis Experience managing large property portfolios and commercial assets Expertise in property management systems, valuation tools, and databases Experience in flexible accommodation and innovative asset use Strong understanding of sustainability, economic development, placemaking, and community agendas Demonstrated line management capability Desirable Skills & Experience Experience incorporating social and environmental value into investment decisions Experience leading retrofit programmes within complex organisations Strong problem-solving and programme management skills Excellent communication skills with the ability to influence at all organisational levels Proven ability to advise and influence senior leaders and elected members Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 06, 2026
Contractor
JOB TITLE: Strategic Asset Manager 6 months contract with possible extension up to 2 years 37 Hours per week Location - Cambridge - CB2 1BY, Hybrid working Group Purpose The Economy and Place Group exists to enable Cambridge to grow sustainably as an inclusive place to live, work, and visit. This is achieved by working collaboratively across the Council, alongside businesses, communities, and economic partnerships, to maximise economic, social, and environmental benefits for the city. The Role The Strategic Asset Lead is a newly created strategic position reporting to the Director for Economy and Place. The role works closely with the wider Economy & Place management team, particularly the Chief Property Surveyor. The postholder will take a holistic, council-wide view of all City Council assets (administrative, operational, commercial, and key housing elements). You will provide strategic advice on asset retention, refurbishment, repurposing, or disposal, while shaping the Council's overall compliance approach. You will operate within new governance arrangements chaired by the Director for Economy and Place, alongside the Chief Financial Officer, to deliver a coordinated, council-wide asset strategy. This includes advising the leadership team and Cabinet on how to optimise asset value, ensure compliance, and align decisions with long-term strategic priorities such as environmental commitments and community wealth building. The role involves maintaining a comprehensive overview of the Council's property and land portfolio and leading the implementation of agreed strategies. Additionally, you will champion the adoption of emerging technologies, including AI, to improve efficiency, support data-driven decision-making, and enhance energy and retrofit strategies. This role extends beyond traditional property management and requires strong cross-functional collaboration. You will engage internal and external stakeholders, balancing financial and property objectives with broader council priorities. Key Responsibilities Strategic Asset Management Develop a coherent, council-wide understanding of asset requirements aligned with operational, commercial, social, and environmental objectives. Update and enhance the Council's Asset Management Plan (AMP) to ensure assets are fit for purpose, compliant, cost-effective, and sustainable. Work closely with the CFO and Finance Team to develop a forward-looking investment pipeline, ensuring capital expenditure delivers maximum value and aligns with corporate priorities such as Net Zero, placemaking, and community wealth building. Stakeholder Engagement & Strategy Development Collaborate with key stakeholders, including the Chief Property Surveyor and Assistant Director of Development, to shape future asset and commercial property strategies. Support the development of business cases and secure funding or investment across the Council's asset base, including relevant Housing Revenue Account (HRA) assets. Net Zero Leadership Lead the coordination, content, and management of the Council's Net Zero Board. Drive strategic decision-making to ensure the property portfolio contributes to achieving the Council's Net Zero target by 2030. Placemaking & Asset Optimisation Leverage the Council's assets to support placemaking objectives. Work collaboratively across departments, including Greater Cambridge Shared Planning, to align asset use with wider development goals. Partnerships & External Collaboration Build and maintain partnerships with key public and private sector organisations. Collaborate with stakeholders such as the Head of Economy, Energy & Climate, Greater Cambridge Partnership, University of Cambridge, and the Cambridge Business Improvement District to deliver shared objectives. Role Dimensions and Additional Information Group & Team: Economy and Place Group Line Management Responsibility: Likely to include 1 x Band 5 Property Surveyor (TBC) Contractual Work Base: Mandela House / Flexible Budget Responsibility: Small direct budget; advisory responsibility over a £165m property portfolio Grade: 8 Date Evaluated/Updated: February 2025 Person Specification Essential Skills & Experience Degree/Diploma (or Postgraduate Diploma) recognised by RICS with current MRICS (or equivalent) Strong experience in strategy and programme management Proven ability in business case development and financial analysis Experience managing large property portfolios and commercial assets Expertise in property management systems, valuation tools, and databases Experience in flexible accommodation and innovative asset use Strong understanding of sustainability, economic development, placemaking, and community agendas Demonstrated line management capability Desirable Skills & Experience Experience incorporating social and environmental value into investment decisions Experience leading retrofit programmes within complex organisations Strong problem-solving and programme management skills Excellent communication skills with the ability to influence at all organisational levels Proven ability to advise and influence senior leaders and elected members Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Job Opportunity: Cross Services Support Officer (Public Protection) Location: Local Authority Contract: 6-month contract (with potential extension) Working Pattern: Possible hybrid working (up to 2 days per week) following induction Recruiter: Aatom Recruitment About the Role Aatom Recruitment is supporting a local authority in hiring a Cross Services Support Officer within the Environment & Public Protection Directorate. This is an excellent opportunity to join the Public Protection division, working across Private Sector Housing, Pollution Control and Licensing. You will play a key role in delivering high-quality administrative, digital and customer support, helping modernise service delivery and support the council's ongoing digital transformation agenda. Key Responsibilities Service Support & Administration Provide front-line support to members of the public, council staff and external agencies. Log, track and respond to enquiries using appropriate systems. Maintain and update records in Idox Cloud , ensuring accuracy and data integrity. Support the issuing and administration of licences, permits and registrations. Process applications, complaints and enquiries, escalating cases to specialist officers when necessary. Validate licences, permits and registrations, gather additional information, and arrange inspections. Coordinate statutory consultations with Licensing, Health & Safety, Food Safety, Police, Fire and other authorities. Digital, Data & Systems Contribute to the digitalisation of Public Protection services. Use Microsoft 365 applications confidently (Teams, Word, Excel; Power BI desirable). Use Excel for data analysis, tracking, validation and performance reporting. Support data extraction and presentation from Idox Cloud, Excel and Power BI for reporting, FOI requests and returns. Identify opportunities to improve digital workflows, automation and templates. Help develop and maintain digital work instructions, procedure manuals and guidance materials. General Responsibilities Prompt enforcement officers to act on licence expiries or non-compliance. Coordinate responses between internal teams and external partners. Ensure compliance with statutory requirements and council policies. Support colleagues across the Democratic & Public Protection services during busy periods. Carry out additional duties in line with service needs. Who We're Looking For Strong administrative experience in a public sector or regulatory environment Excellent organisational and communication skills Confident using digital tools, particularly Excel and case management systems Experience with Idox Cloud (desirable but not essential) Ability to manage competing priorities and work accurately Customer-focused with strong attention to detail If you are an organised, digitally confident administrator with a passion for public service, we'd love to hear from you.
Apr 06, 2026
Contractor
Job Opportunity: Cross Services Support Officer (Public Protection) Location: Local Authority Contract: 6-month contract (with potential extension) Working Pattern: Possible hybrid working (up to 2 days per week) following induction Recruiter: Aatom Recruitment About the Role Aatom Recruitment is supporting a local authority in hiring a Cross Services Support Officer within the Environment & Public Protection Directorate. This is an excellent opportunity to join the Public Protection division, working across Private Sector Housing, Pollution Control and Licensing. You will play a key role in delivering high-quality administrative, digital and customer support, helping modernise service delivery and support the council's ongoing digital transformation agenda. Key Responsibilities Service Support & Administration Provide front-line support to members of the public, council staff and external agencies. Log, track and respond to enquiries using appropriate systems. Maintain and update records in Idox Cloud , ensuring accuracy and data integrity. Support the issuing and administration of licences, permits and registrations. Process applications, complaints and enquiries, escalating cases to specialist officers when necessary. Validate licences, permits and registrations, gather additional information, and arrange inspections. Coordinate statutory consultations with Licensing, Health & Safety, Food Safety, Police, Fire and other authorities. Digital, Data & Systems Contribute to the digitalisation of Public Protection services. Use Microsoft 365 applications confidently (Teams, Word, Excel; Power BI desirable). Use Excel for data analysis, tracking, validation and performance reporting. Support data extraction and presentation from Idox Cloud, Excel and Power BI for reporting, FOI requests and returns. Identify opportunities to improve digital workflows, automation and templates. Help develop and maintain digital work instructions, procedure manuals and guidance materials. General Responsibilities Prompt enforcement officers to act on licence expiries or non-compliance. Coordinate responses between internal teams and external partners. Ensure compliance with statutory requirements and council policies. Support colleagues across the Democratic & Public Protection services during busy periods. Carry out additional duties in line with service needs. Who We're Looking For Strong administrative experience in a public sector or regulatory environment Excellent organisational and communication skills Confident using digital tools, particularly Excel and case management systems Experience with Idox Cloud (desirable but not essential) Ability to manage competing priorities and work accurately Customer-focused with strong attention to detail If you are an organised, digitally confident administrator with a passion for public service, we'd love to hear from you.
PURPOSE OF JOB Housing Resettlement Officer Housing Resettlement Officer To act as a caseworker for housing applicants owed the main housing duty, providing advice guidance and assistance on the range of options available to resolve their housing problems and enable move on from temporary accommodation into settled accommodation. Housing Resettlement Officer To assess suitability on homeless applications carrying out investigations into areas of suitability and reach decisions within the framework of the Housing Act 1996 Part VII (Homelessness). Providing accurate and appropriate advice by assessing the support needs of clients and updating personalised housing plans. Refer cases to other sources of assistance where appropriate e.g. social care and health lettings agencies community and voluntary advice organisations. Assist in the council's reduction of temporary accommodation expenditure by ensuring that all avenues for temporary accommodation arrangements are explored. To work from our Community Hub in Central Maidstone, Trinity. MAIN ACCOUNTABILITES Housing Resettlement Officer To provide a dedicated and empathetic service to clients owed the main housing duty; assessing their housing and support needs; and to explore the appropriate interventions to remove the barriers to enable access suitable alternative accommodation. To have a comprehensive knowledge of all homelessness legislation, in particular Part 7 of the Housing Act 1996 (as amended) and the Homelessness Code of Guidance; as well as welfare benefits and social care knowledge. To assess and interview clients, including conducting home visits, in line with the Councils' statutory duties and relevant case law. To carry a caseload of homelessness main housing duty cases and develop, update and review Personalised Housing Plans for customers. This Plan will ensure that homelessness is relieved through active engagement with council and private sector services. To advise clients on full range of options to solve their housing problem, including registering on the Council's Housing Register, private renting, mortgage advice, supported accommodation options and shared ownership. To liaise with landlords to remove the barriers of move on including helping to resolve rent arrears, agreeing repayment plans, and offering incentives such as rent in advance and 6 months tenancy sustainment to secure private rented accommodation. To carry out income and expenditure assessments in order to access affordable housing option and affordability for move on accommodation To advise clients of available tenancy support services including income maximisation, Discretionary Housing Payments mutual exchange, debt and rent arrears advice and HB support. To have a full clean UK driving licence in order to conduct home visits at the client's home, prison, hostels, hospital or other locations as may be necessary. To write and issue statutory S184 decision letters, letters of referral to other authorities where an applicant's local connection lies elsewhere. To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken. To develop effective working relationships with colleagues within Maidstone Borough Council, external bodies, service users, landlords as well as voluntary and other housing organisations. To deal with enquiries and correspondence from clients and their advocates, including solicitors, councillors, MPs, and other housing providers, in line with the Council's corporate response times. To assist with identifying households for nomination into direct lets, assessing suitability and recording this on their case. To complete administrative tasks related to the post as required.
Apr 01, 2026
Contractor
PURPOSE OF JOB Housing Resettlement Officer Housing Resettlement Officer To act as a caseworker for housing applicants owed the main housing duty, providing advice guidance and assistance on the range of options available to resolve their housing problems and enable move on from temporary accommodation into settled accommodation. Housing Resettlement Officer To assess suitability on homeless applications carrying out investigations into areas of suitability and reach decisions within the framework of the Housing Act 1996 Part VII (Homelessness). Providing accurate and appropriate advice by assessing the support needs of clients and updating personalised housing plans. Refer cases to other sources of assistance where appropriate e.g. social care and health lettings agencies community and voluntary advice organisations. Assist in the council's reduction of temporary accommodation expenditure by ensuring that all avenues for temporary accommodation arrangements are explored. To work from our Community Hub in Central Maidstone, Trinity. MAIN ACCOUNTABILITES Housing Resettlement Officer To provide a dedicated and empathetic service to clients owed the main housing duty; assessing their housing and support needs; and to explore the appropriate interventions to remove the barriers to enable access suitable alternative accommodation. To have a comprehensive knowledge of all homelessness legislation, in particular Part 7 of the Housing Act 1996 (as amended) and the Homelessness Code of Guidance; as well as welfare benefits and social care knowledge. To assess and interview clients, including conducting home visits, in line with the Councils' statutory duties and relevant case law. To carry a caseload of homelessness main housing duty cases and develop, update and review Personalised Housing Plans for customers. This Plan will ensure that homelessness is relieved through active engagement with council and private sector services. To advise clients on full range of options to solve their housing problem, including registering on the Council's Housing Register, private renting, mortgage advice, supported accommodation options and shared ownership. To liaise with landlords to remove the barriers of move on including helping to resolve rent arrears, agreeing repayment plans, and offering incentives such as rent in advance and 6 months tenancy sustainment to secure private rented accommodation. To carry out income and expenditure assessments in order to access affordable housing option and affordability for move on accommodation To advise clients of available tenancy support services including income maximisation, Discretionary Housing Payments mutual exchange, debt and rent arrears advice and HB support. To have a full clean UK driving licence in order to conduct home visits at the client's home, prison, hostels, hospital or other locations as may be necessary. To write and issue statutory S184 decision letters, letters of referral to other authorities where an applicant's local connection lies elsewhere. To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken. To develop effective working relationships with colleagues within Maidstone Borough Council, external bodies, service users, landlords as well as voluntary and other housing organisations. To deal with enquiries and correspondence from clients and their advocates, including solicitors, councillors, MPs, and other housing providers, in line with the Council's corporate response times. To assist with identifying households for nomination into direct lets, assessing suitability and recording this on their case. To complete administrative tasks related to the post as required.
