Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and legal firms - including some of the UK's top ten law firms. We are a Microsoft Gold Partner with five Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We are a pioneering and innovative organisation focusing on "cloud-first" projects, enabling, and enhancing hybrid and modern workplace capabilities for customers; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. About the role Reporting to the Service Desk Manager, the 3rd Line Support Engineer is a senior technical specialist acting as the final escalation point for complex incidents, problems, and major incidents. You will engage directly with customers as a trusted technical authority and own and delivery of proactive managed technical services, including regular audits, health checks, and assessments. This is a role for an experienced engineer who can thinks independently, takes ownership, and can balance deep technical troubleshooting with structured, proactive service delivery. We will look for you to demonstrate success by: Ensuring escalations are resolved efficiently and correctly, with fewer repeat incidents Helping develop junior engineers to become more capable, confident, and effective professionals Effectively delivering audits and health checks, ensuring these are valued, repeatable, and impactful Ensuring that the technical risks are identified and addressed proactively Key Responsibilities Escalation Support & Technical Leadership Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage senior technical colleagues, Professional Services engineers, Microsoft, or third-party vendors when required Maintain high-quality, detailed ticket notes, RCA documentation, and remediation plans Act as a peer reviewer for technical changes and change control submissions, ensuring quality and risk awareness Continuously improving service quality, resilience, and security through independent analysis and recommendations Managed Technical Services Ownership Own and deliver repeatable, high-quality technical managed services, such as: Monthly or quarterly technical health checks Technical baseline reviews M365, Azure, endpoint, and infrastructure audits Configuration and best-practice assessments Produce clear, professional technical reports that translate findings into practical recommendations for clients and Account Managers Identify risks, service gaps, and improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Client Engagement & Technical Authority Act as a technical escalation for customers during high-severity incidents or complex investigations Attend client meetings where deep technical input or explanation is required (remote or occasional on-site) Support Account Managers and Service Delivery Managers during: Technical service reviews Proposal validation and solution assurance Service transition and early-life support (hyper-care) Communicate complex technical issues clearly, calmly, and commercially to both technical and non-technical stakeholders Technical Mentoring & Knowledge Leadership Act as a technical mentor and role model for 1st and 2nd Line Engineers Coach engineers on troubleshooting techniques, diagnostic thinking, and "how to think", not just "what to do" Deliver internal lunch & learns, walkthroughs, and technical deep dives on: Recurring issues and lessons learned New technologies and changes to platforms Best-practice operational approaches Raise the overall technical maturity and confidence of the service desk Documentation, Standards & Process Improvement Create, review, and improve: Technical procedures and runbooks Known error records and troubleshooting guides Service and platform documentation Ensure documentation remains current as environments and services evolve Contribute to the ongoing improvement of service desk tooling, standards, and ways of working Represent Managed Services during project handovers and service transition, ensuring operational readiness Qualification, skills, and experience Proven experience operating as a senior or 3rd Line Engineer within a Managed Services environment Strong experience with Microsoft technologies, such as: Microsoft 365 (Exchange, Teams, SharePoint, Entra ID, Intune) Windows Server and Active Directory Azure (core services, identity, networking basics) Solid understanding of: Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) About the person Professional and calm demeanour Comfortable taking ownership of complex issues from investigation through to resolution and prevention A natural problem-solver who can think independently and critically rather than relying solely on runbooks Confident engaging directly with customers and internal stakeholders Passionate about innovation and improving services, not just fixing tickets Excellent communicator, both verbally and in writing Patient, approachable and respectful; ability to support colleagues and help with their professional development as well as build strong professional relationships with colleagues across the business Methodical with strong analytical and problem-solving skills High sense of urgency and accountability What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 33 days holidays (including 8 days of bank holidays)
Apr 18, 2026
Full time
Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and legal firms - including some of the UK's top ten law firms. We are a Microsoft Gold Partner with five Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We are a pioneering and innovative organisation focusing on "cloud-first" projects, enabling, and enhancing hybrid and modern workplace capabilities for customers; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. About the role Reporting to the Service Desk Manager, the 3rd Line Support Engineer is a senior technical specialist acting as the final escalation point for complex incidents, problems, and major incidents. You will engage directly with customers as a trusted technical authority and own and delivery of proactive managed technical services, including regular audits, health checks, and assessments. This is a role for an experienced engineer who can thinks independently, takes ownership, and can balance deep technical troubleshooting with structured, proactive service delivery. We will look for you to demonstrate success by: Ensuring escalations are resolved efficiently and correctly, with fewer repeat incidents Helping develop junior engineers to become more capable, confident, and effective professionals Effectively delivering audits and health checks, ensuring these are valued, repeatable, and impactful Ensuring that the technical risks are identified and addressed proactively Key Responsibilities Escalation Support & Technical Leadership Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage senior technical colleagues, Professional Services engineers, Microsoft, or third-party vendors when required Maintain high-quality, detailed ticket notes, RCA documentation, and remediation plans Act as a peer reviewer for technical changes and change control submissions, ensuring quality and risk awareness Continuously improving service quality, resilience, and security through independent analysis and recommendations Managed Technical Services Ownership Own and deliver repeatable, high-quality technical managed services, such as: Monthly or quarterly technical health checks Technical baseline reviews M365, Azure, endpoint, and infrastructure audits Configuration and best-practice assessments Produce clear, professional technical reports that translate findings into practical recommendations for clients and Account Managers Identify risks, service gaps, and improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Client Engagement & Technical Authority Act as a technical escalation for customers during high-severity incidents or complex investigations Attend client meetings where deep technical input or explanation is required (remote or occasional on-site) Support Account Managers and Service Delivery Managers during: Technical service reviews Proposal validation and solution assurance Service transition and early-life support (hyper-care) Communicate complex technical issues clearly, calmly, and commercially to both technical and non-technical stakeholders Technical Mentoring & Knowledge Leadership Act as a technical mentor and role model for 1st and 2nd Line Engineers Coach engineers on troubleshooting techniques, diagnostic thinking, and "how to think", not just "what to do" Deliver internal lunch & learns, walkthroughs, and technical deep dives on: Recurring issues and lessons learned New technologies and changes to platforms Best-practice operational approaches Raise the overall technical maturity and confidence of the service desk Documentation, Standards & Process Improvement Create, review, and improve: Technical procedures and runbooks Known error records and troubleshooting guides Service and platform documentation Ensure documentation remains current as environments and services evolve Contribute to the ongoing improvement of service desk tooling, standards, and ways of working Represent Managed Services during project handovers and service transition, ensuring operational readiness Qualification, skills, and experience Proven experience operating as a senior or 3rd Line Engineer within a Managed Services environment Strong experience with Microsoft technologies, such as: Microsoft 365 (Exchange, Teams, SharePoint, Entra ID, Intune) Windows Server and Active Directory Azure (core services, identity, networking basics) Solid understanding of: Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) About the person Professional and calm demeanour Comfortable taking ownership of complex issues from investigation through to resolution and prevention A natural problem-solver who can think independently and critically rather than relying solely on runbooks Confident engaging directly with customers and internal stakeholders Passionate about innovation and improving services, not just fixing tickets Excellent communicator, both verbally and in writing Patient, approachable and respectful; ability to support colleagues and help with their professional development as well as build strong professional relationships with colleagues across the business Methodical with strong analytical and problem-solving skills High sense of urgency and accountability What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 33 days holidays (including 8 days of bank holidays)
Planning Enforcement Consultant £550 per day Inside IR35 Initial 3-month contract Immediate start London based Local Authority Hybrid working CVs are being reviewed immediately and interviews will be taking place week commencing 15 April, with an urgent start required and an early review built in. Are you ready to step into a high impact role where your expertise will genuinely shape outcomes? As Planning Enforcement Consultant, you will operate at senior level, supporting the delivery of a robust, credible and modern enforcement service at a time when visibility, leadership and confidence really matter. Reporting into senior management, you will work alongside an established team of six officers, all in post, providing direction, assurance and hands on expertise on the most complex and sensitive cases. This is a full time role (36 hours per week), operating on a hybrid basis with an expectation of 1-2 days per week on site. If you thrive in politically aware environments, enjoy tackling difficult enforcement challenges and know how to get the best out of experienced teams, this opportunity will move quickly. Your role as Planning Enforcement Consultant: Senior leadership of a planning enforcement function, providing confidence, direction and visible presence Hands on management of contentious and complex cases, including investigations, notices and appeals Driving service modernisation, improving processes, performance and customer outcomes Effective member engagement, briefing and advising on sensitive enforcement matters Coaching and supporting an established team to maintain high professional standards Your previous experience as a Planning Enforcement Consultant: Substantial senior level experience within local authority planning enforcement Proven track record of leading teams through high risk, high profile cases Strong understanding of legislation, policy and best practice in enforcement Experience of service improvement and change within regulatory environments Confident communicator with officers, members and external stakeholders This role offers immediate responsibility, genuine influence and the chance to leave a lasting imprint on a critical statutory service. If you are an experienced Planning Enforcement Consultant who can hit the ground running and add value from day one, this is not one to miss. If you're interested in discussing this opportunity in more detail, or know someone who could be a great fit, please contact the Melanie on or apply today. We actively encourage applications from professionals of all backgrounds. Recruitment decisions are based on skills and experience, and reasonable adjustments will be fully supported throughout the process
Apr 18, 2026
Full time
Planning Enforcement Consultant £550 per day Inside IR35 Initial 3-month contract Immediate start London based Local Authority Hybrid working CVs are being reviewed immediately and interviews will be taking place week commencing 15 April, with an urgent start required and an early review built in. Are you ready to step into a high impact role where your expertise will genuinely shape outcomes? As Planning Enforcement Consultant, you will operate at senior level, supporting the delivery of a robust, credible and modern enforcement service at a time when visibility, leadership and confidence really matter. Reporting into senior management, you will work alongside an established team of six officers, all in post, providing direction, assurance and hands on expertise on the most complex and sensitive cases. This is a full time role (36 hours per week), operating on a hybrid basis with an expectation of 1-2 days per week on site. If you thrive in politically aware environments, enjoy tackling difficult enforcement challenges and know how to get the best out of experienced teams, this opportunity will move quickly. Your role as Planning Enforcement Consultant: Senior leadership of a planning enforcement function, providing confidence, direction and visible presence Hands on management of contentious and complex cases, including investigations, notices and appeals Driving service modernisation, improving processes, performance and customer outcomes Effective member engagement, briefing and advising on sensitive enforcement matters Coaching and supporting an established team to maintain high professional standards Your previous experience as a Planning Enforcement Consultant: Substantial senior level experience within local authority planning enforcement Proven track record of leading teams through high risk, high profile cases Strong understanding of legislation, policy and best practice in enforcement Experience of service improvement and change within regulatory environments Confident communicator with officers, members and external stakeholders This role offers immediate responsibility, genuine influence and the chance to leave a lasting imprint on a critical statutory service. If you are an experienced Planning Enforcement Consultant who can hit the ground running and add value from day one, this is not one to miss. If you're interested in discussing this opportunity in more detail, or know someone who could be a great fit, please contact the Melanie on or apply today. We actively encourage applications from professionals of all backgrounds. Recruitment decisions are based on skills and experience, and reasonable adjustments will be fully supported throughout the process
# About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.2 billion in customer investments (as of December 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!# About the Role Level: 5Department: CDOLocation: Southampton or LondonContract type: PermanentThe role sits within the Chief Data Office (CDO) and reports to the Head of Data Platforms.This role accelerates Quilter's data strategy by defining engineering standards, building scalable data platforms, and leading a high performing data engineering team. The Data Engineering Manager plays a pivotal role in delivering business value through enabling actionable insights. This position partners with colleagues and stakeholders across the organisation to transform raw data into usable, reliable, high quality data products. The role requires a blend of technical expertise, business acumen, and team leadership skills to create a data-driven culture across the organisation.The key accountabilities for the role are as follows:Team Management & Growth Lead a team of data engineers through coaching, mentorship, and technical guidance Support individual career development and performance feedback, creating growth opportunities for your team Foster a collaborative, inclusive, and high-performance team cultureTechnical Oversight & Delivery Defining Data engineering standards and best practices to ensure robust, efficient and secure product delivery. Guide the design and implementation of scalable data pipelines and data products Review architecture and code, provide technical direction, and help resolve complex engineering challenges by being hands-on when needed Ensure delivery of high-quality, reliable solutions aligned with business goals and engineering best practicesCross-Functional Collaboration Partner with product managers, data scientists, analysts, and business stakeholders to understand requirements and prioritise work Work closely with platform and data analysis teams to develop delivery process to continually improve business outcomes Translate business needs into actionable engineering detailed plans and ensure timely delivery of key projects Communicate clearly across technical and non-technical teams to align on priorities and progressOperational Excellence Promote operational stability and reliability of data pipelines and systems through monitoring, alerting, and incident response Advocate for high standards in data quality, governance, and compliance by collaborating with platform and data governance teams Drive continuous improvement in development workflows and team productivity# About You Qualifications Degree in a technical discipline (e.g. computer science, engineering, maths, physics) or evidence of equivalent practical experienceKnowledge/Experience: Proven experience in managing and growing technical teams within a complex business environment Strong technical hand on experience in building and maintaining data pipelines on a Databricks and Fabric environments within Azure Experience in implementing batch and stream pipelines in a kappa architecture Experience implementing data quality frameworks, SLAs, and observability tooling. Familiarity with data governance practices (lineage, cataloguing, access control). Ensuring compliance with regulatory requirements (e.g., GDPR, data retention controls). Setting technical direction and establishing engineering standards. Managing roadmaps, sprint planning, and delivery across multiple projects or squads Experience of data engineering across multiple layers and modelling techniques including a Kimball and Data VaultSkills: Strategic thinker with curious mindset and strong problem-solving skills Ability to communicate complex concepts in a clear, concise manner Databricks: Delta Lake, Unity Catalog, Workflows, Notebooks, Clusters, MLflow. Azure: ADLS Gen2, Azure Data Factory, Event Hubs/Kafka, Key Vault, Functions, Synapse. Spark: Strong knowledge of Spark internals, optimisation, partitioning, performance tuning. Languages: Python, SQL, optionally Scala. CI/CD: Azure DevOps pipelines with asset bundles for data engineering deployments. Orchestration: ADF, Databricks Workflows, or other scheduling frameworks. Knowledge of Data Modelling: Kimball, Data Vault. Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children. Life Assurance: 4x your salary. Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence. Healthcare Cash Plan: Jersey employees only In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction. We create brighter
Apr 17, 2026
Full time
# About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.2 billion in customer investments (as of December 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!# About the Role Level: 5Department: CDOLocation: Southampton or LondonContract type: PermanentThe role sits within the Chief Data Office (CDO) and reports to the Head of Data Platforms.This role accelerates Quilter's data strategy by defining engineering standards, building scalable data platforms, and leading a high performing data engineering team. The Data Engineering Manager plays a pivotal role in delivering business value through enabling actionable insights. This position partners with colleagues and stakeholders across the organisation to transform raw data into usable, reliable, high quality data products. The role requires a blend of technical expertise, business acumen, and team leadership skills to create a data-driven culture across the organisation.The key accountabilities for the role are as follows:Team Management & Growth Lead a team of data engineers through coaching, mentorship, and technical guidance Support individual career development and performance feedback, creating growth opportunities for your team Foster a collaborative, inclusive, and high-performance team cultureTechnical Oversight & Delivery Defining Data engineering standards and best practices to ensure robust, efficient and secure product delivery. Guide the design and implementation of scalable data pipelines and data products Review architecture and code, provide technical direction, and help resolve complex engineering challenges by being hands-on when needed Ensure delivery of high-quality, reliable solutions aligned with business goals and engineering best practicesCross-Functional Collaboration Partner with product managers, data scientists, analysts, and business stakeholders to understand requirements and prioritise work Work closely with platform and data analysis teams to develop delivery process to continually improve business outcomes Translate business needs into actionable engineering detailed plans and ensure timely delivery of key projects Communicate clearly across technical and non-technical teams to align on priorities and progressOperational Excellence Promote operational stability and reliability of data pipelines and systems through monitoring, alerting, and incident response Advocate for high standards in data quality, governance, and compliance by collaborating with platform and data governance teams Drive continuous improvement in development workflows and team productivity# About You Qualifications Degree in a technical discipline (e.g. computer science, engineering, maths, physics) or evidence of equivalent practical experienceKnowledge/Experience: Proven experience in managing and growing technical teams within a complex business environment Strong technical hand on experience in building and maintaining data pipelines on a Databricks and Fabric environments within Azure Experience in implementing batch and stream pipelines in a kappa architecture Experience implementing data quality frameworks, SLAs, and observability tooling. Familiarity with data governance practices (lineage, cataloguing, access control). Ensuring compliance with regulatory requirements (e.g., GDPR, data retention controls). Setting technical direction and establishing engineering standards. Managing roadmaps, sprint planning, and delivery across multiple projects or squads Experience of data engineering across multiple layers and modelling techniques including a Kimball and Data VaultSkills: Strategic thinker with curious mindset and strong problem-solving skills Ability to communicate complex concepts in a clear, concise manner Databricks: Delta Lake, Unity Catalog, Workflows, Notebooks, Clusters, MLflow. Azure: ADLS Gen2, Azure Data Factory, Event Hubs/Kafka, Key Vault, Functions, Synapse. Spark: Strong knowledge of Spark internals, optimisation, partitioning, performance tuning. Languages: Python, SQL, optionally Scala. CI/CD: Azure DevOps pipelines with asset bundles for data engineering deployments. Orchestration: ADF, Databricks Workflows, or other scheduling frameworks. Knowledge of Data Modelling: Kimball, Data Vault. Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children. Life Assurance: 4x your salary. Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence. Healthcare Cash Plan: Jersey employees only In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction. We create brighter
Ernst & Young Advisory Services Sdn Bhd
City, Belfast
Senior Manager, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Team and the Opportunity At EY Studio+, the work we do cuts across every sector and reaches deep into the interactions, choices and experiences people encounter every day. We want to help people make better, more effective choices and solve their most pressing problems. We work with organisations to create transformative services, products and experiences that will make the world an easier, more meaningful, and sustainable place to live and work. Our aim is to help clients transform their customer-facing commercial functions and business outcomes through developing and implementing customer strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. What we are looking for We are seeking a dynamic and experienced Service Designer to join our Business Consulting - Customer Transformation Team. The ideal candidate for this role is a skilled professional who can effectively translate client insights into strategies, as well as human-centred digital products and services. You will be responsible for leading and growing a team of service designers while developing comprehensive customer strategies, conceptualising innovative product and service solutions, and managing the end-to-end design and implementation of services and products. This role emphasises designing customer interactions across the service journey, ensuring a seamless experience across multiple digital touchpoints, and optimising both front and back office operations. The ideal candidate is passionate about using human-centred design methods to solve complex client challenges, design improved service experiences, validate concepts through prototyping and effectively communicate the rationale behind those solutions to stakeholders to drive optimal business outcomes. Your key responsibilities Design Holistic Services through Cross-Collaboration Design Holistic Services: Utilise human-centred design to identify pain points, co design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions: Collect and prioritise user needs and research based insights, track and implement user benefits to ensure an optimal end user experience. Creative Communication & Co-Design Culture of Innovation: Foster open dialogue, active listening, a culture of innovation, and co design solutions with a cross functional team to drive measurable business growth. Creative Communication & Co-Design: Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. Growth Mindset & Stakeholder Engagement Growth Mindset & Stakeholder Engagement: Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. User Experience Improvement: Advocate for user centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. For Senior Manager-Level Candidates Team Management: Lead cross functional teams, including designers and business analysts, while providing coaching and mentorship to colleagues to foster their professional development and enhance team performance. Project Management: Develop and maintain strategic roadmaps, manage budgets effectively, identify potential risks, and implement robust mitigation strategies. Skills and attributes of success Research and Analytics: Conduct research to interpret user needs, frame problems, and communicate insights succinctly. Design Strategy: Create meaningful concepts and design interactions based on unmet human needs. Innovation & Creativity: Design and test product concepts and services, iterating with stakeholders. Product and Service Development: Expertise in the entire development process, from problem solving through concept development, to interface design. Analytical, problem solving, and creative thinking abilities, with a focus on delivering outcomes and a passion for innovation. Strong understanding of user centred design principles, design thinking, and Agile methodologies. Strong Communication Skills: Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. To Qualify for the Role, You Must Have Extensive experience in Service Design. Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. Client Delivery: Demonstrated experience of working with or delivering for external clients. Research & Design tools: Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. For Manager level candidates: experience in leading multi disciplinary teams, particularly in agile delivery environments. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximise the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Apr 17, 2026
Full time
Senior Manager, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Team and the Opportunity At EY Studio+, the work we do cuts across every sector and reaches deep into the interactions, choices and experiences people encounter every day. We want to help people make better, more effective choices and solve their most pressing problems. We work with organisations to create transformative services, products and experiences that will make the world an easier, more meaningful, and sustainable place to live and work. Our aim is to help clients transform their customer-facing commercial functions and business outcomes through developing and implementing customer strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. What we are looking for We are seeking a dynamic and experienced Service Designer to join our Business Consulting - Customer Transformation Team. The ideal candidate for this role is a skilled professional who can effectively translate client insights into strategies, as well as human-centred digital products and services. You will be responsible for leading and growing a team of service designers while developing comprehensive customer strategies, conceptualising innovative product and service solutions, and managing the end-to-end design and implementation of services and products. This role emphasises designing customer interactions across the service journey, ensuring a seamless experience across multiple digital touchpoints, and optimising both front and back office operations. The ideal candidate is passionate about using human-centred design methods to solve complex client challenges, design improved service experiences, validate concepts through prototyping and effectively communicate the rationale behind those solutions to stakeholders to drive optimal business outcomes. Your key responsibilities Design Holistic Services through Cross-Collaboration Design Holistic Services: Utilise human-centred design to identify pain points, co design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions: Collect and prioritise user needs and research based insights, track and implement user benefits to ensure an optimal end user experience. Creative Communication & Co-Design Culture of Innovation: Foster open dialogue, active listening, a culture of innovation, and co design solutions with a cross functional team to drive measurable business growth. Creative Communication & Co-Design: Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. Growth Mindset & Stakeholder Engagement Growth Mindset & Stakeholder Engagement: Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. User Experience Improvement: Advocate for user centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. For Senior Manager-Level Candidates Team Management: Lead cross functional teams, including designers and business analysts, while providing coaching and mentorship to colleagues to foster their professional development and enhance team performance. Project Management: Develop and maintain strategic roadmaps, manage budgets effectively, identify potential risks, and implement robust mitigation strategies. Skills and attributes of success Research and Analytics: Conduct research to interpret user needs, frame problems, and communicate insights succinctly. Design Strategy: Create meaningful concepts and design interactions based on unmet human needs. Innovation & Creativity: Design and test product concepts and services, iterating with stakeholders. Product and Service Development: Expertise in the entire development process, from problem solving through concept development, to interface design. Analytical, problem solving, and creative thinking abilities, with a focus on delivering outcomes and a passion for innovation. Strong understanding of user centred design principles, design thinking, and Agile methodologies. Strong Communication Skills: Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. To Qualify for the Role, You Must Have Extensive experience in Service Design. Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. Client Delivery: Demonstrated experience of working with or delivering for external clients. Research & Design tools: Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. For Manager level candidates: experience in leading multi disciplinary teams, particularly in agile delivery environments. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximise the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
We're looking for an experienced Financial Support Supervisor to join our Collections & Recoveries function, leading and coordinating a team of Collectors/Financial Support Consultants. This role is central to ensuring exceptional customer outcomes, robust regulatory compliance, and strong commercial performance across the full collections lifecycle. You will hold clear accountability for arrears performance and the quality of customer interactions, driving how we engage customers, identify vulnerability, apply forbearance, and deliver sustainable solutions. At Evlo, we're proud to be a market leader in consumer finance with over 15 years of success. As the 5-time winner of the MoneyFacts Best Non-Mainstream Lender, we offer a dynamic environment, exciting career growth, and a superb benefits package. We're committed to creating an inclusive, supportive workplace where our colleagues can thrive. The Role You will lead a team of Collectors/Financial Support Consultants while working in close partnership with Regional Managers and Branch Managers. Your influence will shape how each region manages delinquency, applies lending standards, and improves customer outcomes. This partnership model ensures: Collections decisions are informed by real customer context and branch-level lending practices Lending strategies evolve through insights gained from collections performance Colleagues maintain competence and apply call frameworks consistently You'll act as a subject matter expert, providing insight, challenge, and feedback on arrears performance and feeding key learnings back into the lending cycle. While branch leaders retain operational accountability, you will work collaboratively to: Align collections resource with delinquency trends Identify and address emerging risks early Improve outcomes through earlier intervention and tailored forbearance Lead end-to-end delivery of regional/divisional improvement plans Ultimately, you ensure our teams remain competent, compliant, and effective-driving strong impairment control and customer-focused performance. Key Responsibilities Leadership & Team Management Lead, motivate, and develop a high-performing team of Collectors/Financial Support Consultants. Set clear objectives, monitor performance, and take corrective action when needed. Deliver regular coaching to strengthen capability across the full collections journey, including forbearance and vulnerability. Oversee real-time planning, capacity management, and succession planning. Foster a culture of accountability, collaboration, and continuous improvement. Collections Lifecycle & Operational Excellence Oversee collections activity from early arrears to long-term delinquency and recoveries. Ensure compliant and consistent application of affordability assessments, forbearance options, and vulnerability frameworks. Drive operational efficiency and maintain process discipline across the team. Lead continuous improvement initiatives to enhance productivity, decision-making, and customer experience. Portfolio & Performance Management Jointly accountable (with Network leadership) for portfolio health, arrears, cure rates, and customer outcomes. Own the quality of customer interactions and ensure sustainable, fair solutions. Monitor and deliver KPIs across collections, quality, and treatment. Use data and insight to identify trends, risks, and opportunities for improvement across both the collections team and branch network. Business Partnering Act as a strategic partner to Regional and Branch Managers to deliver strong, sustainable portfolio performance. Provide structured feedback on lending quality and customer outcomes based on arrears data and collections insight. Create a meaningful two-way feedback loop between lending and collections. Work collaboratively with Compliance, QA, and Operations to maintain strong governance and consistent standards. Customer Experience & Vulnerability Champion a customer-centric culture built on honesty, empathy, and sustainability. Ensure vulnerable customers are identified early and supported appropriately. Provide oversight on complex or high-risk cases. Compliance & Governance Ensure full compliance with FCA regulations, Consumer Duty, SMCR, and internal policies. Embed Treating Customers Fairly (TCF) in all activity. Identify, manage, and mitigate operational and portfolio risks. About You You will bring: 2-5 years' experience in collections within financial services Proven track record of strong personal collections performance Strong leadership ability Deep understanding of FCA regulation, Consumer Duty, and vulnerability Expertise in unsecured consumer credit and portfolio management Excellent communication skills and a passion for strong customer outcomes Ability to analyse performance data and insights into actionable improvements Demonstrable understanding of working with external specialist recoveries, including Debt Management Arrangements (DMA), IVAs, and Bankruptcy processes. Strong understanding of financial hardship and regulatory expectations (FCA, Consumer Duty, TCF). Ability to regularly travel across division Rewards We are offering a competitive salary depending upon experience accompanied by a range of excellent benefits including: Bonus scheme Private Healthcare for you and your partner Life Assurance Excellent company pension 3% employee to 8% employer contribution 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!) Cycle to Work vouchers Retail Discounts Techsave scheme At Evlo, employee satisfaction is key, and we are committed to being a great place to work. Evlo has an active Employee Forum led by our Voice Ambassadors, dedicated Mental Health First Aiders plus the opportunity to make a difference in local communities/supporting good causes by utilising up to 3 days' paid charity/volunteering days per year.
Apr 16, 2026
Full time
We're looking for an experienced Financial Support Supervisor to join our Collections & Recoveries function, leading and coordinating a team of Collectors/Financial Support Consultants. This role is central to ensuring exceptional customer outcomes, robust regulatory compliance, and strong commercial performance across the full collections lifecycle. You will hold clear accountability for arrears performance and the quality of customer interactions, driving how we engage customers, identify vulnerability, apply forbearance, and deliver sustainable solutions. At Evlo, we're proud to be a market leader in consumer finance with over 15 years of success. As the 5-time winner of the MoneyFacts Best Non-Mainstream Lender, we offer a dynamic environment, exciting career growth, and a superb benefits package. We're committed to creating an inclusive, supportive workplace where our colleagues can thrive. The Role You will lead a team of Collectors/Financial Support Consultants while working in close partnership with Regional Managers and Branch Managers. Your influence will shape how each region manages delinquency, applies lending standards, and improves customer outcomes. This partnership model ensures: Collections decisions are informed by real customer context and branch-level lending practices Lending strategies evolve through insights gained from collections performance Colleagues maintain competence and apply call frameworks consistently You'll act as a subject matter expert, providing insight, challenge, and feedback on arrears performance and feeding key learnings back into the lending cycle. While branch leaders retain operational accountability, you will work collaboratively to: Align collections resource with delinquency trends Identify and address emerging risks early Improve outcomes through earlier intervention and tailored forbearance Lead end-to-end delivery of regional/divisional improvement plans Ultimately, you ensure our teams remain competent, compliant, and effective-driving strong impairment control and customer-focused performance. Key Responsibilities Leadership & Team Management Lead, motivate, and develop a high-performing team of Collectors/Financial Support Consultants. Set clear objectives, monitor performance, and take corrective action when needed. Deliver regular coaching to strengthen capability across the full collections journey, including forbearance and vulnerability. Oversee real-time planning, capacity management, and succession planning. Foster a culture of accountability, collaboration, and continuous improvement. Collections Lifecycle & Operational Excellence Oversee collections activity from early arrears to long-term delinquency and recoveries. Ensure compliant and consistent application of affordability assessments, forbearance options, and vulnerability frameworks. Drive operational efficiency and maintain process discipline across the team. Lead continuous improvement initiatives to enhance productivity, decision-making, and customer experience. Portfolio & Performance Management Jointly accountable (with Network leadership) for portfolio health, arrears, cure rates, and customer outcomes. Own the quality of customer interactions and ensure sustainable, fair solutions. Monitor and deliver KPIs across collections, quality, and treatment. Use data and insight to identify trends, risks, and opportunities for improvement across both the collections team and branch network. Business Partnering Act as a strategic partner to Regional and Branch Managers to deliver strong, sustainable portfolio performance. Provide structured feedback on lending quality and customer outcomes based on arrears data and collections insight. Create a meaningful two-way feedback loop between lending and collections. Work collaboratively with Compliance, QA, and Operations to maintain strong governance and consistent standards. Customer Experience & Vulnerability Champion a customer-centric culture built on honesty, empathy, and sustainability. Ensure vulnerable customers are identified early and supported appropriately. Provide oversight on complex or high-risk cases. Compliance & Governance Ensure full compliance with FCA regulations, Consumer Duty, SMCR, and internal policies. Embed Treating Customers Fairly (TCF) in all activity. Identify, manage, and mitigate operational and portfolio risks. About You You will bring: 2-5 years' experience in collections within financial services Proven track record of strong personal collections performance Strong leadership ability Deep understanding of FCA regulation, Consumer Duty, and vulnerability Expertise in unsecured consumer credit and portfolio management Excellent communication skills and a passion for strong customer outcomes Ability to analyse performance data and insights into actionable improvements Demonstrable understanding of working with external specialist recoveries, including Debt Management Arrangements (DMA), IVAs, and Bankruptcy processes. Strong understanding of financial hardship and regulatory expectations (FCA, Consumer Duty, TCF). Ability to regularly travel across division Rewards We are offering a competitive salary depending upon experience accompanied by a range of excellent benefits including: Bonus scheme Private Healthcare for you and your partner Life Assurance Excellent company pension 3% employee to 8% employer contribution 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!) Cycle to Work vouchers Retail Discounts Techsave scheme At Evlo, employee satisfaction is key, and we are committed to being a great place to work. Evlo has an active Employee Forum led by our Voice Ambassadors, dedicated Mental Health First Aiders plus the opportunity to make a difference in local communities/supporting good causes by utilising up to 3 days' paid charity/volunteering days per year.
Join our journey Join our journey to create a new experience for The National Lottery and help us to power change for the greater good. We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across Europe. While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, large-scale transformation journey by creating a National Lottery that delivers more money to good causes. But for now - let's talk about the role and who we're looking for A bit about the role Kick start your career with an apprenticeship where you'll learn on the job and support something that matters. You'll manage your own territory, build strong retailer relationships and help drive sales for Good Causes. Gain hands on experience, coaching and a Level 4 Sales executive qualification to grow into a Retail Growth Executive. You'll learn how the Retail Sales Team operate as the face of The National Lottery to our retailers, supporting them to drive sales through outstanding in-store standards, retailer training and commercial insight. This role blends real-world experience with structured learning, giving you the skills and confidence to grow into a fully competent Retail Sales Executive. What you'll be doing Strategic Delivery Support the Annual Business Plan by delivering key messages and marketing updates to our retail network. Review activity against agreed measures, working cross territory or regionally as needed. Bring retail insight, new ideas and improved ways of working into Allwyn through team meetings and 1:1s with your Retail Sales Manager. Use sales data and local insights to identify growth opportunities within your territory. Execution Manage and plan store visits across your assigned territory, ensuring you're well prepared for each visit. Build and maintain strong relationships with retailers to drive great in store execution and advocacy of The National Lottery. Proactively drive high in store standards and deliver key messages that support sales performance. Support retailers with training, compliance requirements and player protection standards through the Retail Training Centre (RTC). Develop a strong understanding of your territory, retailer performance, competitor activity and local market trends. Review your territory's performance against key KPIs and discuss outcomes with your line manager. Promote responsible play and ensure retailers meet player protection requirements. Development Drive your own development through the Retail Sales Academy (RSA) and your Level 4 Sales Executive Apprenticeship. Engage fully in all apprenticeship learning, coaching sessions and structured training modules. Work independently in the field while reporting progress, insights and development needs to your Retail Sales Manager. Training Plan (Apprenticeship) Training will be delivered through a combination of on-the-job experience and structured learning: Training primarily takes place across your assigned retail territory. You will receive ongoing coaching from your Retail Sales Manager and support from the Retail Sales Academy as well as your apprenticeship training provider. A minimum of 20% off the job training will be delivered through virtual learning, workshops and practical application related to your apprenticeship as well as on the job learning. Team meetings, development sessions and regional workshops may occasionally take place at central locations. Working Week Monday-Thursday: 9:00am-5:30pm Friday: 9:00am-5:00pm Total: 37 hours per week This is a field based role requiring daily travel across your assigned territory. Occasional flexibility may be needed to attend regional meetings or business events. What experience we're looking for You don't need previous sales experience to apply - that's what the apprenticeship is for. We're looking for people who are: Curious, eager to learn and ready to bring new ideas Confident engaging with people and building relationships Commercially aware with an interest in sales or retail Comfortable analysing numbers and spotting trends Able to deliver simple training messages with confidence IT literate and able to use tools to analyse performance In possession of a full UK driving licence with flexibility to travel Key Measures of Success Business Knowledge & Understanding Demonstrates a growing understanding of Allwyn, The National Lottery, and how the Retail Sales Team supports returns to Good Causes. Can explain key messages, brand purpose and the role of retailers with increasing confidence as learning progresses. Learning & Apprenticeship Progress Actively participates in all apprenticeship learning, workshops and off the job training. Completes learning modules, assignments and development milestones on time. Applies new knowledge and skills during store visits and team interactions. Seeks feedback, reflects on progress and shows commitment to personal growth. Commercial & Data Awareness Shows developing confidence in using tools to analyse sales performance. Begins to recognise trends, retailer challenges and growth opportunities with support. Uses data to inform conversations with retailers as capability grows. In Store Execution & Standards Supports retailers to deliver high in store standards, applying training and guidance learned through the apprenticeship. Demonstrates accuracy and consistency during store visits, with increasing independence. Communication & Relationship Building Builds positive relationships with retailers through clear communication and a professional, friendly approach. Shares key messages effectively and gains confidence in delivering simple training. Contributes positively to team meetings and cross territory collaboration. Responsibility, Organisation & Territory Management Manages time well, plans store visits effectively and adapts when priorities shift. Takes ownership of tasks, following through on agreed actions. Uses tools, systems and processes accurately while learning best practice. Player Protection & Compliance Understands and promotes responsible play standards. Supports retailers to meet compliance requirements, seeking guidance where needed. Career Progression On successful completion of the apprenticeship, you may progress into a permanent Retail Sales Executive role (subject to performance and business need). From there, development pathways include: Senior Retail Sales Executive Territory Manager Retail Sales Manager Wider opportunities in Commercial, Training, Insight or Head Office roles High performers will continue development through the Retail Sales Academy, supporting long term career growth. About us: We've developed ground breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Innovation - We pride ourselves on it! We're constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all. Giving back - Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence. Sustainability - Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this. Inclusion and accessibility - We are making all parts of The National Lottery inclusive - whether you play a game in a store or online. If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we'll be happy to help. Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks An inclusive reward offering with wellbeing at the centre At Allwyn, we've put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers. Company bonus scheme Matched pension contributions up to 8.5% 26 days annual leave + 2 Life Days (and bank holidays) Complimentary Private Medical Life Assurance Enhanced Maternity & Paternity leave £500 wellness allowance Access to nutritional advisor and personal trainers Discounted Health Assessments Complimentary Financial coaching
Apr 16, 2026
Full time
Join our journey Join our journey to create a new experience for The National Lottery and help us to power change for the greater good. We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across Europe. While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, large-scale transformation journey by creating a National Lottery that delivers more money to good causes. But for now - let's talk about the role and who we're looking for A bit about the role Kick start your career with an apprenticeship where you'll learn on the job and support something that matters. You'll manage your own territory, build strong retailer relationships and help drive sales for Good Causes. Gain hands on experience, coaching and a Level 4 Sales executive qualification to grow into a Retail Growth Executive. You'll learn how the Retail Sales Team operate as the face of The National Lottery to our retailers, supporting them to drive sales through outstanding in-store standards, retailer training and commercial insight. This role blends real-world experience with structured learning, giving you the skills and confidence to grow into a fully competent Retail Sales Executive. What you'll be doing Strategic Delivery Support the Annual Business Plan by delivering key messages and marketing updates to our retail network. Review activity against agreed measures, working cross territory or regionally as needed. Bring retail insight, new ideas and improved ways of working into Allwyn through team meetings and 1:1s with your Retail Sales Manager. Use sales data and local insights to identify growth opportunities within your territory. Execution Manage and plan store visits across your assigned territory, ensuring you're well prepared for each visit. Build and maintain strong relationships with retailers to drive great in store execution and advocacy of The National Lottery. Proactively drive high in store standards and deliver key messages that support sales performance. Support retailers with training, compliance requirements and player protection standards through the Retail Training Centre (RTC). Develop a strong understanding of your territory, retailer performance, competitor activity and local market trends. Review your territory's performance against key KPIs and discuss outcomes with your line manager. Promote responsible play and ensure retailers meet player protection requirements. Development Drive your own development through the Retail Sales Academy (RSA) and your Level 4 Sales Executive Apprenticeship. Engage fully in all apprenticeship learning, coaching sessions and structured training modules. Work independently in the field while reporting progress, insights and development needs to your Retail Sales Manager. Training Plan (Apprenticeship) Training will be delivered through a combination of on-the-job experience and structured learning: Training primarily takes place across your assigned retail territory. You will receive ongoing coaching from your Retail Sales Manager and support from the Retail Sales Academy as well as your apprenticeship training provider. A minimum of 20% off the job training will be delivered through virtual learning, workshops and practical application related to your apprenticeship as well as on the job learning. Team meetings, development sessions and regional workshops may occasionally take place at central locations. Working Week Monday-Thursday: 9:00am-5:30pm Friday: 9:00am-5:00pm Total: 37 hours per week This is a field based role requiring daily travel across your assigned territory. Occasional flexibility may be needed to attend regional meetings or business events. What experience we're looking for You don't need previous sales experience to apply - that's what the apprenticeship is for. We're looking for people who are: Curious, eager to learn and ready to bring new ideas Confident engaging with people and building relationships Commercially aware with an interest in sales or retail Comfortable analysing numbers and spotting trends Able to deliver simple training messages with confidence IT literate and able to use tools to analyse performance In possession of a full UK driving licence with flexibility to travel Key Measures of Success Business Knowledge & Understanding Demonstrates a growing understanding of Allwyn, The National Lottery, and how the Retail Sales Team supports returns to Good Causes. Can explain key messages, brand purpose and the role of retailers with increasing confidence as learning progresses. Learning & Apprenticeship Progress Actively participates in all apprenticeship learning, workshops and off the job training. Completes learning modules, assignments and development milestones on time. Applies new knowledge and skills during store visits and team interactions. Seeks feedback, reflects on progress and shows commitment to personal growth. Commercial & Data Awareness Shows developing confidence in using tools to analyse sales performance. Begins to recognise trends, retailer challenges and growth opportunities with support. Uses data to inform conversations with retailers as capability grows. In Store Execution & Standards Supports retailers to deliver high in store standards, applying training and guidance learned through the apprenticeship. Demonstrates accuracy and consistency during store visits, with increasing independence. Communication & Relationship Building Builds positive relationships with retailers through clear communication and a professional, friendly approach. Shares key messages effectively and gains confidence in delivering simple training. Contributes positively to team meetings and cross territory collaboration. Responsibility, Organisation & Territory Management Manages time well, plans store visits effectively and adapts when priorities shift. Takes ownership of tasks, following through on agreed actions. Uses tools, systems and processes accurately while learning best practice. Player Protection & Compliance Understands and promotes responsible play standards. Supports retailers to meet compliance requirements, seeking guidance where needed. Career Progression On successful completion of the apprenticeship, you may progress into a permanent Retail Sales Executive role (subject to performance and business need). From there, development pathways include: Senior Retail Sales Executive Territory Manager Retail Sales Manager Wider opportunities in Commercial, Training, Insight or Head Office roles High performers will continue development through the Retail Sales Academy, supporting long term career growth. About us: We've developed ground breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Innovation - We pride ourselves on it! We're constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all. Giving back - Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence. Sustainability - Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this. Inclusion and accessibility - We are making all parts of The National Lottery inclusive - whether you play a game in a store or online. If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we'll be happy to help. Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks An inclusive reward offering with wellbeing at the centre At Allwyn, we've put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers. Company bonus scheme Matched pension contributions up to 8.5% 26 days annual leave + 2 Life Days (and bank holidays) Complimentary Private Medical Life Assurance Enhanced Maternity & Paternity leave £500 wellness allowance Access to nutritional advisor and personal trainers Discounted Health Assessments Complimentary Financial coaching
About The Role Motability Operations are currently recruiting for a Customer Application Solutions Team Manager to join our team in Bristol on a full time 12-month secondment. This is an exciting opportunity to join a high performing Customer Application Solutions Team (CAST) as a Team Manager. You'll work closely with the CAST Team Manager to expand and develop an established team, integrating new workflows resulting from Connected Insurance initiatives, while maintaining service level agreements (SLAs) across existing operations. In this role you will: Lead and support the team of Account Managers to review applications that cannot progress due to failing a scheme policy or rule. Oversee the management of In Life Tracker case reviews, ensuring concerns of misuse are addressed effectively. Guide the team in supporting customers navigate Connected Insurance onboarding, including pairing with the Drive Safe with Motability app. Provide leadership on sensitive cases, including instances where a customer may need to be removed from the scheme due to driving behaviours outside of acceptable parameters. Manage a third party supplier - TGSS who install location trackers and contract management, ensuring adherence to SLAs, effective communication, and timely issue resolution. Monitor the team's performance and progress towards meeting individual and team targets, ensuring consistent high quality service delivery. Act as a point of escalation for complex cases, providing expert advice and support to the team. Identify opportunities for continuous improvement in team processes and support their successful implementation. Build strong collaborative relationships with internal departments to ensure seamless case management and progression. Champion team development through coaching, training, and constructive feedback. About You The ideal candidate is an experienced leader, capable of motivating and coaching a team to achieve goals and maintain high performance. Excellent organisational and time management skills to effectively lead the team and ensure operational targets are met. Strong decision making skills, with the ability to balance customer needs and business objectives while supporting team members. Excellent communication skills, with the ability to engage confidently with senior managers and other departments. A natural problem solver, able to support team members in navigating complex cases and providing solutions. Strong leadership qualities, including the ability to inspire and develop team members, and foster a collaborative working environment. A proactive approach to identifying and implementing process improvements that benefit the team and business. A confident Subject Matter Expert (SME) for CAST workflows, ensuring best practices are followed and providing ongoing coaching to team members. Minimum Criteria Proven experience in managing a team, with a track record of delivering high quality customer service. Excellent communication and interpersonal skills, with the ability to engage and manage stakeholders at all levels. Experience in managing third party suppliers and contractors, managing contractual obligations, setting expectations, and ensuring service delivery meets agreed upon standards. Strong objection handling skills, with experience leading challenging conversations and providing effective resolutions. Ability to analyse data, assess team performance, and make informed decisions to improve processes and outcomes. A background in coaching or mentoring a team, with a focus on individual and team development. About The Company We're the company behind the Motability Scheme. We exist to deliver smart, sustainable solutions that improve our customers' mobility in a fast changing world. We're the UK's largest car leasing company and we help over 800,000 people get on the road. We employ over 1800 people, across London, Bristol, Edinburgh, and Coalville. We know our people are key to our success, so we aim to create an environment that allows our employees to flourish. We look for highly motivated people with a combination of commercial sense and real enthusiasm to meet our customers' needs. What we do We lease a wide range of tailored mobility solutions to people who receive one of the Government's qualifying mobility allowances. Our customers choose a car, Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair that best suits their needs. We take care of their insurance, breakdown, servicing and more, as part of our worry free package. At the end of the lease, our customers can exchange their vehicle for a brand new model. Each year we sell and move around 200,000 cars. This makes us the largest supplier of single source vehicles back into the used car market. The Scheme has been providing affordable, all inclusive motoring for over 45 years. We pride ourselves on delivering outstanding customer service, with an independent customer satisfaction rating of 9.6 out of 10. How we work We work in a hybrid way. That means remotely for up to two days each week and in our great office spaces the rest of the time. This gives us a good work/life balance and lets us collaborate and deliver for our customers. Visit our website to find out more. We do our best to accommodate part time and flexible working requests, where possible, to build on our culture of trust, empowerment, and flexibility. Our beliefs and values We believe in building a diverse workforce, where our people are empowered to attend work as their true selves. We encourage people from all backgrounds to apply. We want to sustain a nurturing culture. And our people to be rewarded equally, regardless of race, national or ethnic origin, sexual orientation, age, disability, or gender. Our values are at the heart of everything we do: We believe no one should be left behind - We find solutions We believe we must take the lead - We drive change We believe everything starts with the customer - We care What we can offer you Pay: competitive salary, with a yearly discretionary bonus, based on your performance Holiday: 28 days, and you can buy and sell days Pension: 15% non contributory pension (9% during probation) Health and wellbeing: Private Medical Insurance cover available for all employees and free health screenings for over 50s. Life assurance at four times your basic salary, to give you peace of mind. Free access to healthcare apps like Peppy, Unmind, and Aviva Digital GP. Mental Health Allies and an Employee Assistance Programme Development: A library of internal training on our myLearn platform Family friendly: We have competitive family leave policies Diversity and inclusion: We embrace the diversity of our people and empower them to come to work as their true selves. We want them to flourish and be rewarded equally. We have Employee Network Groups, and we pride ourselves on being inclusive and all our offices have first rate disability access Helping our community: One volunteering day each year, and access to volunteering platform Neighbourly Schemes: Car Benefit Scheme for electric and hybrid cars. This means you can lease a brand new electric or plug in hybrid car, with insurance and more, for a fixed monthly amount. Cycle to Work Scheme. Employee Discount Scheme, to save money across lots of retailers Other, voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans, free fresh fruit and snacks in the office Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
Apr 16, 2026
Full time
About The Role Motability Operations are currently recruiting for a Customer Application Solutions Team Manager to join our team in Bristol on a full time 12-month secondment. This is an exciting opportunity to join a high performing Customer Application Solutions Team (CAST) as a Team Manager. You'll work closely with the CAST Team Manager to expand and develop an established team, integrating new workflows resulting from Connected Insurance initiatives, while maintaining service level agreements (SLAs) across existing operations. In this role you will: Lead and support the team of Account Managers to review applications that cannot progress due to failing a scheme policy or rule. Oversee the management of In Life Tracker case reviews, ensuring concerns of misuse are addressed effectively. Guide the team in supporting customers navigate Connected Insurance onboarding, including pairing with the Drive Safe with Motability app. Provide leadership on sensitive cases, including instances where a customer may need to be removed from the scheme due to driving behaviours outside of acceptable parameters. Manage a third party supplier - TGSS who install location trackers and contract management, ensuring adherence to SLAs, effective communication, and timely issue resolution. Monitor the team's performance and progress towards meeting individual and team targets, ensuring consistent high quality service delivery. Act as a point of escalation for complex cases, providing expert advice and support to the team. Identify opportunities for continuous improvement in team processes and support their successful implementation. Build strong collaborative relationships with internal departments to ensure seamless case management and progression. Champion team development through coaching, training, and constructive feedback. About You The ideal candidate is an experienced leader, capable of motivating and coaching a team to achieve goals and maintain high performance. Excellent organisational and time management skills to effectively lead the team and ensure operational targets are met. Strong decision making skills, with the ability to balance customer needs and business objectives while supporting team members. Excellent communication skills, with the ability to engage confidently with senior managers and other departments. A natural problem solver, able to support team members in navigating complex cases and providing solutions. Strong leadership qualities, including the ability to inspire and develop team members, and foster a collaborative working environment. A proactive approach to identifying and implementing process improvements that benefit the team and business. A confident Subject Matter Expert (SME) for CAST workflows, ensuring best practices are followed and providing ongoing coaching to team members. Minimum Criteria Proven experience in managing a team, with a track record of delivering high quality customer service. Excellent communication and interpersonal skills, with the ability to engage and manage stakeholders at all levels. Experience in managing third party suppliers and contractors, managing contractual obligations, setting expectations, and ensuring service delivery meets agreed upon standards. Strong objection handling skills, with experience leading challenging conversations and providing effective resolutions. Ability to analyse data, assess team performance, and make informed decisions to improve processes and outcomes. A background in coaching or mentoring a team, with a focus on individual and team development. About The Company We're the company behind the Motability Scheme. We exist to deliver smart, sustainable solutions that improve our customers' mobility in a fast changing world. We're the UK's largest car leasing company and we help over 800,000 people get on the road. We employ over 1800 people, across London, Bristol, Edinburgh, and Coalville. We know our people are key to our success, so we aim to create an environment that allows our employees to flourish. We look for highly motivated people with a combination of commercial sense and real enthusiasm to meet our customers' needs. What we do We lease a wide range of tailored mobility solutions to people who receive one of the Government's qualifying mobility allowances. Our customers choose a car, Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair that best suits their needs. We take care of their insurance, breakdown, servicing and more, as part of our worry free package. At the end of the lease, our customers can exchange their vehicle for a brand new model. Each year we sell and move around 200,000 cars. This makes us the largest supplier of single source vehicles back into the used car market. The Scheme has been providing affordable, all inclusive motoring for over 45 years. We pride ourselves on delivering outstanding customer service, with an independent customer satisfaction rating of 9.6 out of 10. How we work We work in a hybrid way. That means remotely for up to two days each week and in our great office spaces the rest of the time. This gives us a good work/life balance and lets us collaborate and deliver for our customers. Visit our website to find out more. We do our best to accommodate part time and flexible working requests, where possible, to build on our culture of trust, empowerment, and flexibility. Our beliefs and values We believe in building a diverse workforce, where our people are empowered to attend work as their true selves. We encourage people from all backgrounds to apply. We want to sustain a nurturing culture. And our people to be rewarded equally, regardless of race, national or ethnic origin, sexual orientation, age, disability, or gender. Our values are at the heart of everything we do: We believe no one should be left behind - We find solutions We believe we must take the lead - We drive change We believe everything starts with the customer - We care What we can offer you Pay: competitive salary, with a yearly discretionary bonus, based on your performance Holiday: 28 days, and you can buy and sell days Pension: 15% non contributory pension (9% during probation) Health and wellbeing: Private Medical Insurance cover available for all employees and free health screenings for over 50s. Life assurance at four times your basic salary, to give you peace of mind. Free access to healthcare apps like Peppy, Unmind, and Aviva Digital GP. Mental Health Allies and an Employee Assistance Programme Development: A library of internal training on our myLearn platform Family friendly: We have competitive family leave policies Diversity and inclusion: We embrace the diversity of our people and empower them to come to work as their true selves. We want them to flourish and be rewarded equally. We have Employee Network Groups, and we pride ourselves on being inclusive and all our offices have first rate disability access Helping our community: One volunteering day each year, and access to volunteering platform Neighbourly Schemes: Car Benefit Scheme for electric and hybrid cars. This means you can lease a brand new electric or plug in hybrid car, with insurance and more, for a fixed monthly amount. Cycle to Work Scheme. Employee Discount Scheme, to save money across lots of retailers Other, voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans, free fresh fruit and snacks in the office Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer: Many training opportunities from classroom to e learning, mentoring and coaching programs and the chance to gain industry recognised certifications Regular and frequent promotion opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer to peer appreciation as well as from manager to employees Tools and policies to support your work life balance from flexible working approaches, sabbatical programmes, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centres offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities IBM is looking for a seasoned and proficient Lead Java Developer to join our dynamic team. In this role, you will primarily concentrate on the conceptualisation and development of cutting edge analytical tools, with a focus on public sector projects. The ideal candidate should possess robust Java programming expertise, a knack for crafting user centric solutions, and a well established history of managing complex data intensive applications. Key Responsibilities: Project Orchestration: Spearhead smaller projects from conception to deployment, demonstrating exceptional technical acumen and project management prowess. Mentorship: Act as a guide and support system for Junior Engineers, nurturing their professional growth and skill enhancement. Technical Steering: Play a pivotal role in shaping our engineering practices and steering the technical direction of our software systems. Code Excellence: Guarantee all produced code adheres to stringent standards of quality, maintainability, and performance. Intricate Problem Resolution: Address and rectify sophisticated technical hurdles, leveraging your extensive knowledge in Java and web technologies. This position necessitates a steadfast dedication to continuous learning and a resolute commitment to delivering top tier software solutions. It's an excellent fit for candidates who have honed their abilities and are prepared to assume greater responsibilities, thereby making substantial contributions to our projects and team synergy. Required education None Preferred education Bachelor's Degree Required technical and professional expertise Bachelor's degree in Computer Science, Engineering, or a relevant field. Advanced degrees will be given preference. In depth knowledge of core Java, Java EE, Spring Framework, Hibernate, JUnit, and Maven. Proficiency in RESTful APIs, microservices architecture, and familiarity with cloud platforms such as AWS, GCP, or Azure. Solid grasp of database management (Oracle, MySQL, PostgreSQL) and SQL. Comprehensive understanding of version control systems (Git, SVN). Strong analytical and problem solving capabilities with a solid foundation in algorithms. Superior interpersonal and collaborative skills. Proven experience with Agile/Scrum development methodology. As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance. Preferred technical and professional experience Experience with microservices architecture. Knowledge of containerisation technologies (Docker, Kubernetes). Familiarity with CI/CD pipelines. Experience with test driven development (TDD) and behaviour driven development (BDD). Understanding of security principles in software development. Desirable Certifications: TOGAF 9 Certification ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organisations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Job Title Job ID 53534 City / Township / Village State / Province Gloucestershire Country United Kingdom Work arrangement Hybrid Area of work Software Engineering Employment type Regular Position type Professional . click apply for full job details
Apr 16, 2026
Full time
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer: Many training opportunities from classroom to e learning, mentoring and coaching programs and the chance to gain industry recognised certifications Regular and frequent promotion opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer to peer appreciation as well as from manager to employees Tools and policies to support your work life balance from flexible working approaches, sabbatical programmes, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centres offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities IBM is looking for a seasoned and proficient Lead Java Developer to join our dynamic team. In this role, you will primarily concentrate on the conceptualisation and development of cutting edge analytical tools, with a focus on public sector projects. The ideal candidate should possess robust Java programming expertise, a knack for crafting user centric solutions, and a well established history of managing complex data intensive applications. Key Responsibilities: Project Orchestration: Spearhead smaller projects from conception to deployment, demonstrating exceptional technical acumen and project management prowess. Mentorship: Act as a guide and support system for Junior Engineers, nurturing their professional growth and skill enhancement. Technical Steering: Play a pivotal role in shaping our engineering practices and steering the technical direction of our software systems. Code Excellence: Guarantee all produced code adheres to stringent standards of quality, maintainability, and performance. Intricate Problem Resolution: Address and rectify sophisticated technical hurdles, leveraging your extensive knowledge in Java and web technologies. This position necessitates a steadfast dedication to continuous learning and a resolute commitment to delivering top tier software solutions. It's an excellent fit for candidates who have honed their abilities and are prepared to assume greater responsibilities, thereby making substantial contributions to our projects and team synergy. Required education None Preferred education Bachelor's Degree Required technical and professional expertise Bachelor's degree in Computer Science, Engineering, or a relevant field. Advanced degrees will be given preference. In depth knowledge of core Java, Java EE, Spring Framework, Hibernate, JUnit, and Maven. Proficiency in RESTful APIs, microservices architecture, and familiarity with cloud platforms such as AWS, GCP, or Azure. Solid grasp of database management (Oracle, MySQL, PostgreSQL) and SQL. Comprehensive understanding of version control systems (Git, SVN). Strong analytical and problem solving capabilities with a solid foundation in algorithms. Superior interpersonal and collaborative skills. Proven experience with Agile/Scrum development methodology. As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance. Preferred technical and professional experience Experience with microservices architecture. Knowledge of containerisation technologies (Docker, Kubernetes). Familiarity with CI/CD pipelines. Experience with test driven development (TDD) and behaviour driven development (BDD). Understanding of security principles in software development. Desirable Certifications: TOGAF 9 Certification ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organisations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Job Title Job ID 53534 City / Township / Village State / Province Gloucestershire Country United Kingdom Work arrangement Hybrid Area of work Software Engineering Employment type Regular Position type Professional . click apply for full job details
About us We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Contract Type: Permanent, full-time Hours: 44 hours on a rota basis (between Monday to Friday 09:00 - 18:00, Saturday 09:00 - 17:00 and Sunday 11:00 - 15:00) Salary: £55,000 OTE (including £35,000 basic plus bonus and Company Car) Are you a career driven and motivational manager? Do you have a history of getting the best out of your team? Or are you an experienced or Senior Sales Executive ready to take a step up the ladder? Business and Transaction Managers are essential to the success of our dealerships. Your role will be to coach and develop your team, build long lasting and meaningful relationships, and maintain excellent levels of compliance and commitment to treating customers fairly. Simple,right?Well, if Compliance, Finance & Insurance performance and Forecasting / Planning sound like a breeze then this is the perfect opportunity for you. Please note as your role will involve driving some impressive cars, you must have a full UK driving licence. Previous automotive experience is essential for this role. Responsibilities Identifying based on requirement and individual suitability, appropriate funding and insurance options for customers, whilst maintaining excellent levels of compliance and commitment to treating customers fairly. Understand all aspects of financial and insurance product regulations to ensure accurate information is given when negotiating a vehicle sale You will also monitor finance and insurance performance against expectation, whilst maintaining a compliant sales process As you will work with management to coach and develop the skills of the team to achieve business objectives. Assisting management in planning, forecasting trends, and revising plans for the dealership on an ongoing basis Acquire a high level of product knowledge to competently answer all customer queries and logging all activity to monitor and measure outcomes and provide regular feedback to the Management teams Core Benefits Competitive salaries with structured pay scales and progression as you grow within the business Generous annual leave that increases with your length of service Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave Access to Techscheme for discounted technology purchases with flexible payments Eyecare vouchers to help cover vision care needs Smart Health - 24/7 access to GP services to support your mental and physical wellbeing Dental insurance for everyday dental care and unexpected treatments Optional critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user friendly app Free will writing services to help plan for the future Flexible life assurance options and partner life assurance for added protection Discounted gym memberships to support an active lifestyle Travel insurance to help you explore with confidence Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Equal Opportunities Lookers is an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. Employment Checks If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. Data Protection We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Apr 15, 2026
Full time
About us We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Contract Type: Permanent, full-time Hours: 44 hours on a rota basis (between Monday to Friday 09:00 - 18:00, Saturday 09:00 - 17:00 and Sunday 11:00 - 15:00) Salary: £55,000 OTE (including £35,000 basic plus bonus and Company Car) Are you a career driven and motivational manager? Do you have a history of getting the best out of your team? Or are you an experienced or Senior Sales Executive ready to take a step up the ladder? Business and Transaction Managers are essential to the success of our dealerships. Your role will be to coach and develop your team, build long lasting and meaningful relationships, and maintain excellent levels of compliance and commitment to treating customers fairly. Simple,right?Well, if Compliance, Finance & Insurance performance and Forecasting / Planning sound like a breeze then this is the perfect opportunity for you. Please note as your role will involve driving some impressive cars, you must have a full UK driving licence. Previous automotive experience is essential for this role. Responsibilities Identifying based on requirement and individual suitability, appropriate funding and insurance options for customers, whilst maintaining excellent levels of compliance and commitment to treating customers fairly. Understand all aspects of financial and insurance product regulations to ensure accurate information is given when negotiating a vehicle sale You will also monitor finance and insurance performance against expectation, whilst maintaining a compliant sales process As you will work with management to coach and develop the skills of the team to achieve business objectives. Assisting management in planning, forecasting trends, and revising plans for the dealership on an ongoing basis Acquire a high level of product knowledge to competently answer all customer queries and logging all activity to monitor and measure outcomes and provide regular feedback to the Management teams Core Benefits Competitive salaries with structured pay scales and progression as you grow within the business Generous annual leave that increases with your length of service Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave Access to Techscheme for discounted technology purchases with flexible payments Eyecare vouchers to help cover vision care needs Smart Health - 24/7 access to GP services to support your mental and physical wellbeing Dental insurance for everyday dental care and unexpected treatments Optional critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user friendly app Free will writing services to help plan for the future Flexible life assurance options and partner life assurance for added protection Discounted gym memberships to support an active lifestyle Travel insurance to help you explore with confidence Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Equal Opportunities Lookers is an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. Employment Checks If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. Data Protection We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Knights Brown Construction Limited
Llangefni, Gwynedd
Welcome to Knights Brown Knights Brown is not just a company but a community where ambition and job satisfaction align perfectly. Our core values are at the heart of everything we do, crafting an environment where employees don't just work for us; they grow with us, creating careers that reflect their passions and aspirations. At Knights Brown, you're not just joining a company; you're becoming part of a family that values your well being, celebrates your achievements, and supports your growth every step of the way. This is an exceptional opportunity to join one of the UK's fastest growing contractors as a Contracts Manager delivering energy projects in West and North Wales. Dynamic and entrepreneurial, this company is a great fit if you're looking to work in a supportive but ambitious environment with clear career progression and proactive employee engagement. Responsibilities Lead our project teams ensuring projects are delivered successfully, relationships with our customers enhanced and priorities achieved to meet our business objectives. Contribute to our business priorities and support its achievement through your teams. Assist business development activities to establish and maintain effective relationships within the market. Work with the bid team at tender stage, in preparing submissions and securing new contracts. Attend tender handover meetings to understand project deliverables, including contract obligations, project scope & methodology, identified customer priorities (win themes), risk & opportunities. Organise and attend customer meetings, throughout the lifecycle of the project to ensure identified targets and expectations are being met or exceeded. Ensure our brand is portrayed positively taking into consideration our company guidelines. Lead the team to adopt the approach outlined in the Right Work Code, creating a safe environment in which to work with an uncompromising attitude towards achieving quality. Track the RFI/ NCR System ensuring formal requests are being issued by Site Teams for any information required to maintain the progress of the works; review the RFIs/ NCRs regularly and liaise with the Design Manager on all aspects of contractor design elements. Monitor the Quality Assurance / Snagging System during the construction stage of the project and post completion and be main point of contact for all post completion issues ensuring efficient response to any defects or any other matters raised by the Client after Practical Completion. Lead by example in championing health and safety, ensuring site teams understand that robust H&S practices are fundamental to every project; in doing so foster a strong health and safety culture throughout our projects. Establish, implement and maintain working conditions which are compliant with company and statutory regulations. Conduct regular site auditing to ensure our IMS procedures are adhered to and all records/administration stored securely. Lead the planning of the contract to ensure the effective use, and control of resources. Review the contract and target programmes with the site teams to ensure activities are aligned to the planned sequencing of works, and an awareness of lead times for design and procurement. Work closely with the commercial team throughout the project, to establish and monitor a contract performance forecast and obtain an accurate picture of projected value and forecast costs. Chair monthly contract reviews to ensure the contract is being planned to meet the identified project deliverables, following the prescribed agenda with minutes distributed immediately. Manage the resolution of significant problems on site whilst drawing on appropriate resources from within the business. Inform senior management on the plan for resolution. Develop a defect avoidance strategy and take responsibility for its implementation through the duration of contract including the Making Good Defects period. Drive the performance of site teams, through close liaison with Project/Site Managers supporting their development and maximising their potential. Constructively challenge and coach our teams to better outcomes. Ensure site teams receive and understand necessary updates and skill development, identifying areas for business improvement. Undertake SSORs and other opportunities to connect with our site teams, to explore how we can improve ways of working, safety, quality and morale. Ensure that innovation and best practice is shared across the business and where appropriate capture details which may constitute Research and Development. Conduct post contract reviews within 6 weeks of completion and encourage continuous improvement. Ensure lessons learnt are communicated to others. Deputise for senior management and site teams as appropriate. Keep abreast of technological & contractual changes and share with site teams. Understand and comply with your responsibilities outlined within the Occupational Health and Safety Policy Statement. Key Requirements Essential You will have a proven track record successfully delivering projects within the energy sector and preferably experience working in a substation environment for NGET or similar. CSCS card relevant to role SMSTS Proven experience of managing Health & Safety compliance within a project. Desirable Programming and planning experience Experience of utilising a direct delivery workforce First Aid Knights Brown actively promotes inclusiveness across the workplace, creating an environment where each individual has the equal opportunity to achieve his or her full potential and where employees feel respected. A diverse and skilled workforce is essential to our success. We are a signatory to the Armed Forces Covenant and welcome applications from the Armed Forces Community.
Apr 15, 2026
Full time
Welcome to Knights Brown Knights Brown is not just a company but a community where ambition and job satisfaction align perfectly. Our core values are at the heart of everything we do, crafting an environment where employees don't just work for us; they grow with us, creating careers that reflect their passions and aspirations. At Knights Brown, you're not just joining a company; you're becoming part of a family that values your well being, celebrates your achievements, and supports your growth every step of the way. This is an exceptional opportunity to join one of the UK's fastest growing contractors as a Contracts Manager delivering energy projects in West and North Wales. Dynamic and entrepreneurial, this company is a great fit if you're looking to work in a supportive but ambitious environment with clear career progression and proactive employee engagement. Responsibilities Lead our project teams ensuring projects are delivered successfully, relationships with our customers enhanced and priorities achieved to meet our business objectives. Contribute to our business priorities and support its achievement through your teams. Assist business development activities to establish and maintain effective relationships within the market. Work with the bid team at tender stage, in preparing submissions and securing new contracts. Attend tender handover meetings to understand project deliverables, including contract obligations, project scope & methodology, identified customer priorities (win themes), risk & opportunities. Organise and attend customer meetings, throughout the lifecycle of the project to ensure identified targets and expectations are being met or exceeded. Ensure our brand is portrayed positively taking into consideration our company guidelines. Lead the team to adopt the approach outlined in the Right Work Code, creating a safe environment in which to work with an uncompromising attitude towards achieving quality. Track the RFI/ NCR System ensuring formal requests are being issued by Site Teams for any information required to maintain the progress of the works; review the RFIs/ NCRs regularly and liaise with the Design Manager on all aspects of contractor design elements. Monitor the Quality Assurance / Snagging System during the construction stage of the project and post completion and be main point of contact for all post completion issues ensuring efficient response to any defects or any other matters raised by the Client after Practical Completion. Lead by example in championing health and safety, ensuring site teams understand that robust H&S practices are fundamental to every project; in doing so foster a strong health and safety culture throughout our projects. Establish, implement and maintain working conditions which are compliant with company and statutory regulations. Conduct regular site auditing to ensure our IMS procedures are adhered to and all records/administration stored securely. Lead the planning of the contract to ensure the effective use, and control of resources. Review the contract and target programmes with the site teams to ensure activities are aligned to the planned sequencing of works, and an awareness of lead times for design and procurement. Work closely with the commercial team throughout the project, to establish and monitor a contract performance forecast and obtain an accurate picture of projected value and forecast costs. Chair monthly contract reviews to ensure the contract is being planned to meet the identified project deliverables, following the prescribed agenda with minutes distributed immediately. Manage the resolution of significant problems on site whilst drawing on appropriate resources from within the business. Inform senior management on the plan for resolution. Develop a defect avoidance strategy and take responsibility for its implementation through the duration of contract including the Making Good Defects period. Drive the performance of site teams, through close liaison with Project/Site Managers supporting their development and maximising their potential. Constructively challenge and coach our teams to better outcomes. Ensure site teams receive and understand necessary updates and skill development, identifying areas for business improvement. Undertake SSORs and other opportunities to connect with our site teams, to explore how we can improve ways of working, safety, quality and morale. Ensure that innovation and best practice is shared across the business and where appropriate capture details which may constitute Research and Development. Conduct post contract reviews within 6 weeks of completion and encourage continuous improvement. Ensure lessons learnt are communicated to others. Deputise for senior management and site teams as appropriate. Keep abreast of technological & contractual changes and share with site teams. Understand and comply with your responsibilities outlined within the Occupational Health and Safety Policy Statement. Key Requirements Essential You will have a proven track record successfully delivering projects within the energy sector and preferably experience working in a substation environment for NGET or similar. CSCS card relevant to role SMSTS Proven experience of managing Health & Safety compliance within a project. Desirable Programming and planning experience Experience of utilising a direct delivery workforce First Aid Knights Brown actively promotes inclusiveness across the workplace, creating an environment where each individual has the equal opportunity to achieve his or her full potential and where employees feel respected. A diverse and skilled workforce is essential to our success. We are a signatory to the Armed Forces Covenant and welcome applications from the Armed Forces Community.
We're looking for an experienced Financial Support Supervisor to join our Collections & Recoveries function, leading and coordinating a team of Collectors/Financial Support Consultants. This role is central to ensuring exceptional customer outcomes, robust regulatory compliance, and strong commercial performance across the full collections lifecycle. You will hold clear accountability for arrears performance and the quality of customer interactions, driving how we engage customers, identify vulnerability, apply forbearance, and deliver sustainable solutions. At Evlo, we're proud to be a market leader in consumer finance with over 15 years of success. As the 5 time winner of the MoneyFacts Best Non Mainstream Lender, we offer a dynamic environment, exciting career growth, and a superb benefits package. We're committed to creating an inclusive, supportive workplace where our colleagues can thrive. The Role You will lead a team of Collectors/Financial Support Consultants while working in close partnership with Regional Managers and Branch Managers. Your influence will shape how each region manages delinquency, applies lending standards, and improves customer outcomes. This partnership model ensures: Collections decisions are informed by real customer context and branch level lending practices Lending strategies evolve through insights gained from collections performance Colleagues maintain competence and apply call frameworks consistently You'll act as a subject matter expert, providing insight, challenge, and feedback on arrears performance and feeding key learnings back into the lending cycle. While branch leaders retain operational accountability, you will work collaboratively to: Align collections resource with delinquency trends Identify and address emerging risks early Improve outcomes through earlier intervention and tailored forbearance Lead end to end delivery of regional/divisional improvement plans Ultimately, you ensure our teams remain competent, compliant, and effective-driving strong impairment control and customer focused performance. Key Responsibilities Leadership & Team Management Lead, motivate, and develop a high performing team of Collectors/Financial Support Consultants. Set clear objectives, monitor performance, and take corrective action when needed. Deliver regular coaching to strengthen capability across the full collections journey, including forbearance and vulnerability. Oversee real time planning, capacity management, and succession planning. Foster a culture of accountability, collaboration, and continuous improvement. Collections Lifecycle & Operational Excellence Oversee collections activity from early arrears to long term delinquency and recoveries. Ensure compliant and consistent application of affordability assessments, forbearance options, and vulnerability frameworks. Drive operational efficiency and maintain process discipline across the team. Lead continuous improvement initiatives to enhance productivity, decision making, and customer experience. Portfolio & Performance Management Jointly accountable (with Network leadership) for portfolio health, arrears, cure rates, and customer outcomes. Own the quality of customer interactions and ensure sustainable, fair solutions. Monitor and deliver KPIs across collections, quality, and treatment. Use data and insight to identify trends, risks, and opportunities for improvement across both the collections team and branch network. Business Partnering Act as a strategic partner to Regional and Branch Managers to deliver strong, sustainable portfolio performance. Provide structured feedback on lending quality and customer outcomes based on arrears data and collections insight. Create a meaningful two way feedback loop between lending and collections. Work collaboratively with Compliance, QA, and Operations to maintain strong governance and consistent standards. Customer Experience & Vulnerability Champion a customer centric culture built on honesty, empathy, and sustainability. Ensure vulnerable customers are identified early and supported appropriately. Provide oversight on complex or high risk cases. Compliance & Governance Ensure full compliance with FCA regulations, Consumer Duty, SMCR, and internal policies. Embed Treating Customers Fairly (TCF) in all activity. Identify, manage, and mitigate operational and portfolio risks. About You You will bring: 2-5 years' experience in collections within financial services Proven track record of strong personal collections performance Strong leadership ability Deep understanding of FCA regulation, Consumer Duty, and vulnerability Expertise in unsecured consumer credit and portfolio management Excellent communication skills and a passion for strong customer outcomes Ability to analyse performance data and insights into actionable improvements Demonstrable understanding of working with external specialist recoveries, including Debt Management Arrangements (DMA), IVAs, and Bankruptcy processes. Strong understanding of financial hardship and regulatory expectations (FCA, Consumer Duty, TCF). Ability to regularly travel across division Rewards We are offering a competitive salary depending upon experience accompanied by a range of excellent benefits including: Bonus scheme Private Healthcare for you and your partner Life Assurance Excellent company pension 3% employee to 8% employer contribution 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!) Cycle to Work vouchers Retail Discounts Techsave scheme At Evlo, employee satisfaction is key, and we are committed to being a great place to work. Evlo has an active Employee Forum led by our Voice Ambassadors, dedicated Mental Health First Aiders plus the opportunity to make a difference in local communities/supporting good causes by utilising up to 3 days' paid charity/volunteering days per year.
Apr 15, 2026
Full time
We're looking for an experienced Financial Support Supervisor to join our Collections & Recoveries function, leading and coordinating a team of Collectors/Financial Support Consultants. This role is central to ensuring exceptional customer outcomes, robust regulatory compliance, and strong commercial performance across the full collections lifecycle. You will hold clear accountability for arrears performance and the quality of customer interactions, driving how we engage customers, identify vulnerability, apply forbearance, and deliver sustainable solutions. At Evlo, we're proud to be a market leader in consumer finance with over 15 years of success. As the 5 time winner of the MoneyFacts Best Non Mainstream Lender, we offer a dynamic environment, exciting career growth, and a superb benefits package. We're committed to creating an inclusive, supportive workplace where our colleagues can thrive. The Role You will lead a team of Collectors/Financial Support Consultants while working in close partnership with Regional Managers and Branch Managers. Your influence will shape how each region manages delinquency, applies lending standards, and improves customer outcomes. This partnership model ensures: Collections decisions are informed by real customer context and branch level lending practices Lending strategies evolve through insights gained from collections performance Colleagues maintain competence and apply call frameworks consistently You'll act as a subject matter expert, providing insight, challenge, and feedback on arrears performance and feeding key learnings back into the lending cycle. While branch leaders retain operational accountability, you will work collaboratively to: Align collections resource with delinquency trends Identify and address emerging risks early Improve outcomes through earlier intervention and tailored forbearance Lead end to end delivery of regional/divisional improvement plans Ultimately, you ensure our teams remain competent, compliant, and effective-driving strong impairment control and customer focused performance. Key Responsibilities Leadership & Team Management Lead, motivate, and develop a high performing team of Collectors/Financial Support Consultants. Set clear objectives, monitor performance, and take corrective action when needed. Deliver regular coaching to strengthen capability across the full collections journey, including forbearance and vulnerability. Oversee real time planning, capacity management, and succession planning. Foster a culture of accountability, collaboration, and continuous improvement. Collections Lifecycle & Operational Excellence Oversee collections activity from early arrears to long term delinquency and recoveries. Ensure compliant and consistent application of affordability assessments, forbearance options, and vulnerability frameworks. Drive operational efficiency and maintain process discipline across the team. Lead continuous improvement initiatives to enhance productivity, decision making, and customer experience. Portfolio & Performance Management Jointly accountable (with Network leadership) for portfolio health, arrears, cure rates, and customer outcomes. Own the quality of customer interactions and ensure sustainable, fair solutions. Monitor and deliver KPIs across collections, quality, and treatment. Use data and insight to identify trends, risks, and opportunities for improvement across both the collections team and branch network. Business Partnering Act as a strategic partner to Regional and Branch Managers to deliver strong, sustainable portfolio performance. Provide structured feedback on lending quality and customer outcomes based on arrears data and collections insight. Create a meaningful two way feedback loop between lending and collections. Work collaboratively with Compliance, QA, and Operations to maintain strong governance and consistent standards. Customer Experience & Vulnerability Champion a customer centric culture built on honesty, empathy, and sustainability. Ensure vulnerable customers are identified early and supported appropriately. Provide oversight on complex or high risk cases. Compliance & Governance Ensure full compliance with FCA regulations, Consumer Duty, SMCR, and internal policies. Embed Treating Customers Fairly (TCF) in all activity. Identify, manage, and mitigate operational and portfolio risks. About You You will bring: 2-5 years' experience in collections within financial services Proven track record of strong personal collections performance Strong leadership ability Deep understanding of FCA regulation, Consumer Duty, and vulnerability Expertise in unsecured consumer credit and portfolio management Excellent communication skills and a passion for strong customer outcomes Ability to analyse performance data and insights into actionable improvements Demonstrable understanding of working with external specialist recoveries, including Debt Management Arrangements (DMA), IVAs, and Bankruptcy processes. Strong understanding of financial hardship and regulatory expectations (FCA, Consumer Duty, TCF). Ability to regularly travel across division Rewards We are offering a competitive salary depending upon experience accompanied by a range of excellent benefits including: Bonus scheme Private Healthcare for you and your partner Life Assurance Excellent company pension 3% employee to 8% employer contribution 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!) Cycle to Work vouchers Retail Discounts Techsave scheme At Evlo, employee satisfaction is key, and we are committed to being a great place to work. Evlo has an active Employee Forum led by our Voice Ambassadors, dedicated Mental Health First Aiders plus the opportunity to make a difference in local communities/supporting good causes by utilising up to 3 days' paid charity/volunteering days per year.
Ernst & Young Advisory Services Sdn Bhd
Manchester, Lancashire
Manager, Capital Projects, Infrastructure Location: Manchester Other locations: Anywhere in Country Date: 1 Apr 2026 Requisition ID: Manchester & London At EY, we are proud to work at the heart of some of the UK's most complex and high profile infrastructure programmes. We work across the infrastructure lifecycle, including early stage project definition, design, delivery, operations, and decommissioning. We act as a Key Advisor, working with senior leaders across all areas of their businesses to shape the infrastructure of the future, and deliver customer focused outcomes. Our work is anchored in delivery of the UK's 10-Year Infrastructure Strategy, supporting the delivery of the UK's £718bn infrastructure pipeline, and aligned to national priorities including net zero, resilience and productivity. Our focus sectors include: Energy Transition - we work at the heart of the next generation of low carbon infrastructure, including nuclear power, renewables and carbon capture and storage Transport Infrastructure - we work on some of the UK's biggest road and rail projects, as well as with operators of the UK's transport infrastructure Utilities - we work with clients at the forefront of the UK's power network on the complex grid upgrades required, as well as securing access to clean water and sanitation required for the next generation Social Infrastructure - supporting the renewal of the UK's aging infrastructure, including across health, education and justice sectors Defence and National Security Infrastructure Digital Infrastructure such as AI enabled platforms, data centres and telecommunications As a Manager, you will play a key role in delivering high quality advisory work across major infrastructure and capital programmes. You will work closely with senior decision makers to bring clarity and structure to complex initiatives, leading workstreams, coordinating multi disciplinary teams and shaping clear, actionable recommendations. You will also contribute to the growth of EY's Infrastructure practice through team development, thought leadership and business development activity. What You'll Do Lead delivery of workstreams across major infrastructure and capital programmes, managing project teams to deliver Own the development of reports, documents and presentations to assist clients and senior members of the EY team with decision making Lead the facilitation of workshops, meetings and engagement sessions with clients and stakeholders Lead on programme and project management delivery using both traditional and agile approaches, including planning, project controls, RAID management, delivery assurance and reporting Lead on the development of business cases and investment cases for sustainable, net zero and large scale infrastructure initiatives (including Green Book Five Case Model business cases) Build strong working relationships and collaborate with clients, acting as a trusted day to day advisor to clients Drive stakeholder alignment across diverse groups, supporting clear communication, shared understanding and coordinated decision making Manage, coach and guide junior team members, supporting their development Identify opportunities for additional support and contribute to proposals, research and wider business development activity Stay informed of sector trends and emerging infrastructure themes to support timely, relevant advice Help strengthen EY's market presence through insights, collaboration and optional public facing activity (e.g. social media, thought leadership) What We're Looking For A strong understanding of the UK infrastructure landscape, including the UK's long term infrastructure strategy A genuine passion for infrastructure and the value it can bring, with a clear interest in how major programmes are shaped, delivered and operated A background in supporting infrastructure / transformation projects Experience in industry, government or consulting environments, including Strategy, Big 4 or Technology Consulting, engineering consultancies, or infrastructure owner / operator organisations Ability to build trusted relationships with clients, through excellent communication and collaboration skills Strong analytical skills, with the ability to interpret information and shape clear, practical recommendations Outstanding communication skills, including the ability to write to a high standard, present confidently and tailor messages for senior stakeholders Experience in programme and project delivery, strategic advice, and operating model implementations Facilitation and presentation skills, with the ability to bring stakeholders together, build alignment and drive outcomes Enjoy working in a hybrid environment, including with clients on site, with EY teams in the office, and virtually Willingness to travel to client sites across the UK Experience across one or more infrastructure sectors, such as transport, energy, utilities, social infrastructure, defence and digital infrastructure A bonus but not essential - an alignment to the profession through relevant qualifications or memberships (e.g. ICE, MPA, APM, PRINCE2 or similar) At EY, you will have the opportunity to: Work on some of the most significant infrastructure and transformation programmes in the UK and internationally Build relationships with key decision makers and programme leaders across public and private sectors Develop leadership capabilities through contributing to delivery and shaping delivery approaches Contribute to business development and help shape future service offerings Access structured learning, mentoring and clear pathways for career progression What We Offer We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: A competitive, market benchmarked salary and performance related bonus, alongside EY's wider benefits and flexible working arrangements Continuous learning: You'll develop the mindset and skills to navigate whatever comes next Success as defined by you: We'll provide the tools and flexibility so you can make a meaningful impact, your way Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs A diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs If this role sounds like a good fit, we'd encourage you to apply or get in touch for a confidential chat
Apr 14, 2026
Full time
Manager, Capital Projects, Infrastructure Location: Manchester Other locations: Anywhere in Country Date: 1 Apr 2026 Requisition ID: Manchester & London At EY, we are proud to work at the heart of some of the UK's most complex and high profile infrastructure programmes. We work across the infrastructure lifecycle, including early stage project definition, design, delivery, operations, and decommissioning. We act as a Key Advisor, working with senior leaders across all areas of their businesses to shape the infrastructure of the future, and deliver customer focused outcomes. Our work is anchored in delivery of the UK's 10-Year Infrastructure Strategy, supporting the delivery of the UK's £718bn infrastructure pipeline, and aligned to national priorities including net zero, resilience and productivity. Our focus sectors include: Energy Transition - we work at the heart of the next generation of low carbon infrastructure, including nuclear power, renewables and carbon capture and storage Transport Infrastructure - we work on some of the UK's biggest road and rail projects, as well as with operators of the UK's transport infrastructure Utilities - we work with clients at the forefront of the UK's power network on the complex grid upgrades required, as well as securing access to clean water and sanitation required for the next generation Social Infrastructure - supporting the renewal of the UK's aging infrastructure, including across health, education and justice sectors Defence and National Security Infrastructure Digital Infrastructure such as AI enabled platforms, data centres and telecommunications As a Manager, you will play a key role in delivering high quality advisory work across major infrastructure and capital programmes. You will work closely with senior decision makers to bring clarity and structure to complex initiatives, leading workstreams, coordinating multi disciplinary teams and shaping clear, actionable recommendations. You will also contribute to the growth of EY's Infrastructure practice through team development, thought leadership and business development activity. What You'll Do Lead delivery of workstreams across major infrastructure and capital programmes, managing project teams to deliver Own the development of reports, documents and presentations to assist clients and senior members of the EY team with decision making Lead the facilitation of workshops, meetings and engagement sessions with clients and stakeholders Lead on programme and project management delivery using both traditional and agile approaches, including planning, project controls, RAID management, delivery assurance and reporting Lead on the development of business cases and investment cases for sustainable, net zero and large scale infrastructure initiatives (including Green Book Five Case Model business cases) Build strong working relationships and collaborate with clients, acting as a trusted day to day advisor to clients Drive stakeholder alignment across diverse groups, supporting clear communication, shared understanding and coordinated decision making Manage, coach and guide junior team members, supporting their development Identify opportunities for additional support and contribute to proposals, research and wider business development activity Stay informed of sector trends and emerging infrastructure themes to support timely, relevant advice Help strengthen EY's market presence through insights, collaboration and optional public facing activity (e.g. social media, thought leadership) What We're Looking For A strong understanding of the UK infrastructure landscape, including the UK's long term infrastructure strategy A genuine passion for infrastructure and the value it can bring, with a clear interest in how major programmes are shaped, delivered and operated A background in supporting infrastructure / transformation projects Experience in industry, government or consulting environments, including Strategy, Big 4 or Technology Consulting, engineering consultancies, or infrastructure owner / operator organisations Ability to build trusted relationships with clients, through excellent communication and collaboration skills Strong analytical skills, with the ability to interpret information and shape clear, practical recommendations Outstanding communication skills, including the ability to write to a high standard, present confidently and tailor messages for senior stakeholders Experience in programme and project delivery, strategic advice, and operating model implementations Facilitation and presentation skills, with the ability to bring stakeholders together, build alignment and drive outcomes Enjoy working in a hybrid environment, including with clients on site, with EY teams in the office, and virtually Willingness to travel to client sites across the UK Experience across one or more infrastructure sectors, such as transport, energy, utilities, social infrastructure, defence and digital infrastructure A bonus but not essential - an alignment to the profession through relevant qualifications or memberships (e.g. ICE, MPA, APM, PRINCE2 or similar) At EY, you will have the opportunity to: Work on some of the most significant infrastructure and transformation programmes in the UK and internationally Build relationships with key decision makers and programme leaders across public and private sectors Develop leadership capabilities through contributing to delivery and shaping delivery approaches Contribute to business development and help shape future service offerings Access structured learning, mentoring and clear pathways for career progression What We Offer We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: A competitive, market benchmarked salary and performance related bonus, alongside EY's wider benefits and flexible working arrangements Continuous learning: You'll develop the mindset and skills to navigate whatever comes next Success as defined by you: We'll provide the tools and flexibility so you can make a meaningful impact, your way Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs A diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs If this role sounds like a good fit, we'd encourage you to apply or get in touch for a confidential chat
Software Developer Apprentice - North Hykenham (LN6 3AD) Salary: £18,000 Hours & Location: 37.5 hours per week at our offices or University (including study day) Benefits include: 25 days annual leave (inclusive of 3 days December shutdown) Buy or sell up to 5 days' leave Two pension schemes Private Medical & Dental Insurance Life Assurance (4 x salary) Save and share schemes Electric/Hybrid car leasing Cycling to work Retail discounts Continuous Professional Development Annual Wellness Allowance, and more Why this is the apprenticeship for you Software sits at the heart of how modern defence and security systems operate. At MASS, our teams develop software that supports decision-making, data processing and secure environments across Defence and National Security. As an apprentice in our Software Development team, you'll be learning how to build that capability from the ground up, but this is not a "training only" role. You'll be contributing to real projects, working alongside experienced engineers, and developing the skills needed to become a professional software developer. Alongside your role, you'll complete a Level 6 Digital Solutions Professional Apprenticeship, giving you both practical experience and a recognised qualification. You'll be joining a team that genuinely enjoys developing people. We have a mix of early-career developers and highly experienced engineers, all of whom are approachable and invested in helping you succeed. You'll be supported through coaching, mentoring and day-to-day collaboration, giving you the confidence to build your skills in a real-world environment. What you'll be working on When you're not at university, you'll be part of a delivery team contributing to the design and development of software used in secure environments. That could include: Supporting the development of applications and data systems Writing and testing code as part of a wider team Contributing to software design discussions Learning how to work through the full software development lifecycle Working with engineers, testers and users to understand requirements You'll have the opportunity to work on a variety of projects and technologies, helping you build a broad foundation while discovering where your interests and strengths lie. You'll spend most of your time on site with the team when not at university, learning directly from experienced developers and working in a collaborative environment. This is where you'll build your core skills, ask questions, and develop confidence in your ability as a software engineer. How you'll support us You'll develop the core skills needed to become a software engineer, while contributing to real delivery work. That means: Learning quickly and applying new knowledge in practice Taking ownership of your development and day-to-day tasks Working collaboratively as part of a team Approaching problems logically and methodically Being curious, asking questions and continuously improving We're looking for someone who enjoys solving problems and isn't afraid to challenge the obvious solution to create better outcomes. The invaluable experience you'll bring, to help us achieve more This is an early-career role, so we're not expecting prior industry experience. What matters is your attitude, interest in technology, and willingness to learn. Essential Passion for coding, technology and problem solving Logical and methodical thinking Ability to work as part of a team Strong communication skillsMinimum of 5 GCSEs (grades 9-4 / A -C), including Maths and English 3 A-levels (or equivalent), ideally in subjects such as Maths, Science or ICT Ability to work from our Lincoln office when not at university Desirable Any experience with programming (formal or self-taught) Interest in how software is used in real-world environments Our non-negotiables: Due to the highly secure nature of the projects that you will be involved with, youmustbe: AUK Nationaland eligible to work in the UK Eligible to obtain and maintain a UK GovernmentSecurity Check (SC) security clearance(see guidance here) Who is MASS? MASS is an independent, global technology company, trusted by highly-secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you're ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today to see how working for MASS could work for you!
Apr 14, 2026
Full time
Software Developer Apprentice - North Hykenham (LN6 3AD) Salary: £18,000 Hours & Location: 37.5 hours per week at our offices or University (including study day) Benefits include: 25 days annual leave (inclusive of 3 days December shutdown) Buy or sell up to 5 days' leave Two pension schemes Private Medical & Dental Insurance Life Assurance (4 x salary) Save and share schemes Electric/Hybrid car leasing Cycling to work Retail discounts Continuous Professional Development Annual Wellness Allowance, and more Why this is the apprenticeship for you Software sits at the heart of how modern defence and security systems operate. At MASS, our teams develop software that supports decision-making, data processing and secure environments across Defence and National Security. As an apprentice in our Software Development team, you'll be learning how to build that capability from the ground up, but this is not a "training only" role. You'll be contributing to real projects, working alongside experienced engineers, and developing the skills needed to become a professional software developer. Alongside your role, you'll complete a Level 6 Digital Solutions Professional Apprenticeship, giving you both practical experience and a recognised qualification. You'll be joining a team that genuinely enjoys developing people. We have a mix of early-career developers and highly experienced engineers, all of whom are approachable and invested in helping you succeed. You'll be supported through coaching, mentoring and day-to-day collaboration, giving you the confidence to build your skills in a real-world environment. What you'll be working on When you're not at university, you'll be part of a delivery team contributing to the design and development of software used in secure environments. That could include: Supporting the development of applications and data systems Writing and testing code as part of a wider team Contributing to software design discussions Learning how to work through the full software development lifecycle Working with engineers, testers and users to understand requirements You'll have the opportunity to work on a variety of projects and technologies, helping you build a broad foundation while discovering where your interests and strengths lie. You'll spend most of your time on site with the team when not at university, learning directly from experienced developers and working in a collaborative environment. This is where you'll build your core skills, ask questions, and develop confidence in your ability as a software engineer. How you'll support us You'll develop the core skills needed to become a software engineer, while contributing to real delivery work. That means: Learning quickly and applying new knowledge in practice Taking ownership of your development and day-to-day tasks Working collaboratively as part of a team Approaching problems logically and methodically Being curious, asking questions and continuously improving We're looking for someone who enjoys solving problems and isn't afraid to challenge the obvious solution to create better outcomes. The invaluable experience you'll bring, to help us achieve more This is an early-career role, so we're not expecting prior industry experience. What matters is your attitude, interest in technology, and willingness to learn. Essential Passion for coding, technology and problem solving Logical and methodical thinking Ability to work as part of a team Strong communication skillsMinimum of 5 GCSEs (grades 9-4 / A -C), including Maths and English 3 A-levels (or equivalent), ideally in subjects such as Maths, Science or ICT Ability to work from our Lincoln office when not at university Desirable Any experience with programming (formal or self-taught) Interest in how software is used in real-world environments Our non-negotiables: Due to the highly secure nature of the projects that you will be involved with, youmustbe: AUK Nationaland eligible to work in the UK Eligible to obtain and maintain a UK GovernmentSecurity Check (SC) security clearance(see guidance here) Who is MASS? MASS is an independent, global technology company, trusted by highly-secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you're ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today to see how working for MASS could work for you!
Manager - Capital Projects, EY Consulting Manchester & London At EY, we are proud to work at the heart of some of the UK's most complex and high-profile infrastructure programmes. We work across the infrastructure lifecycle, including early stage project definition, design, delivery, operations, and decommissioning. We act as a Key Advisor, working with senior leaders across all areas of their businesses to shape the infrastructure of the future, and deliver customer focused outcomes. Our work is anchored in delivery of the UK's 10-Year Infrastructure Strategy, supporting the delivery of the UK's £718bn infrastructure pipeline, and aligned to national priorities including net zero, resilience and productivity. Our focus sectors include: Energy Transition - we work at the heart of the next generation of low carbon infrastructure, including nuclear power, renewables and carbon capture and storage Transport Infrastructure - we work on some of the UK's biggest road and rail projects, as well as with operators of the UK's transport infrastructure Utilities - we work with clients at the forefront of the UK's power network on the complex grid upgrades required, as well as securing access to clean water and sanitation required for the next generation Social Infrastructure - supporting the renewal of the UK's aging infrastructure, including across health, education and justice sectors Defence and National Security Infrastructure Digital Infrastructure such as AI enabled platforms, data centres and telecommunications As a Manager, you will play a key role in delivering high quality advisory work across major infrastructure and capital programmes. You will work closely with senior decision makers to bring clarity and structure to complex initiatives, leading workstreams, coordinating multi disciplinary teams and shaping clear, actionable recommendations. You will also contribute to the growth of EY's Infrastructure practice through team development, thought leadership and business development activity. What You'll Do Lead delivery of workstreams across major infrastructure and capital programmes, managing project teams to deliver Own the development of reports, documents and presentations to assist clients and senior members of the EY team with decision making Lead the facilitation of workshops, meetings and engagement sessions with clients and stakeholders Lead on programme and project management delivery using both traditional and agile approaches, including planning, project controls, RAID management, delivery assurance and reporting Lead on the development of business cases and investment cases for sustainable, net zero and large scale infrastructure initiatives (including Green Book Five Case Model business cases) Build strong working relationships and collaborate with clients, acting as a trusted day to day advisor to clients Drive stakeholder alignment across diverse groups, supporting clear communication, shared understanding and coordinated decision making Manage, coach and guide junior team members, supporting their development Identify opportunities for additional support and contribute to proposals, research and wider business development activity Stay informed of sector trends and emerging infrastructure themes to support timely, relevant advice Help strengthen EY's market presence through insights, collaboration and optional public facing activity (e.g. social media, thought leadership) What We're Looking For A strong understanding of the UK infrastructure landscape, including the UK's long term infrastructure strategy A genuine passion for infrastructure and the value it can bring, with a clear interest in how major programmes are shaped, delivered and operated A background in supporting infrastructure / transformation projects Experience in industry, government or consulting environments, including Strategy, Big 4 or Technology Consulting, engineering consultancies, or infrastructure owner / operator organisations Ability to build trusted relationships with clients, through excellent communication and collaboration skills Strong analytical skills, with the ability to interpret information and shape clear, practical recommendations Outstanding communication skills, including the ability to write to a high standard, present confidently and tailor messages for senior stakeholders Experience in programme and project delivery, strategic advice, and operating model implementations Facilitation and presentation skills, with the ability to bring stakeholders together, build alignment and drive outcomes Enjoy working in a hybrid environment, including with clients on site, with EY teams in the office, and virtually Willingness to travel to client sites across the UK Experience across one or more infrastructure sectors, such as transport, energy, utilities, social infrastructure, defence and digital infrastructure A bonus but not essential - an alignment to the profession through relevant qualifications or memberships (e.g. ICE, MPA, APM, PRINCE2 or similar) Career & Growth Work on some of the most significant infrastructure and transformation programmes in the UK and internationally Build relationships with key decision makers and programme leaders across public and private sectors Develop leadership capabilities through contributing to delivery and shaping delivery approaches Contribute to business development and help shape future service offerings Access structured learning, mentoring and clear pathways for career progression What We Offer A competitive, market benchmarked salary and performance related bonus, alongside EY's wider benefits and flexible working arrangements Continuous learning: You'll develop the mindset and skills to navigate whatever comes next Success as defined by you: We'll provide the tools and flexibility so you can make a meaningful impact, your way Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs A diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs If this role sounds like a good fit, we'd encourage you to apply or get in touch for a confidential chat
Apr 14, 2026
Full time
Manager - Capital Projects, EY Consulting Manchester & London At EY, we are proud to work at the heart of some of the UK's most complex and high-profile infrastructure programmes. We work across the infrastructure lifecycle, including early stage project definition, design, delivery, operations, and decommissioning. We act as a Key Advisor, working with senior leaders across all areas of their businesses to shape the infrastructure of the future, and deliver customer focused outcomes. Our work is anchored in delivery of the UK's 10-Year Infrastructure Strategy, supporting the delivery of the UK's £718bn infrastructure pipeline, and aligned to national priorities including net zero, resilience and productivity. Our focus sectors include: Energy Transition - we work at the heart of the next generation of low carbon infrastructure, including nuclear power, renewables and carbon capture and storage Transport Infrastructure - we work on some of the UK's biggest road and rail projects, as well as with operators of the UK's transport infrastructure Utilities - we work with clients at the forefront of the UK's power network on the complex grid upgrades required, as well as securing access to clean water and sanitation required for the next generation Social Infrastructure - supporting the renewal of the UK's aging infrastructure, including across health, education and justice sectors Defence and National Security Infrastructure Digital Infrastructure such as AI enabled platforms, data centres and telecommunications As a Manager, you will play a key role in delivering high quality advisory work across major infrastructure and capital programmes. You will work closely with senior decision makers to bring clarity and structure to complex initiatives, leading workstreams, coordinating multi disciplinary teams and shaping clear, actionable recommendations. You will also contribute to the growth of EY's Infrastructure practice through team development, thought leadership and business development activity. What You'll Do Lead delivery of workstreams across major infrastructure and capital programmes, managing project teams to deliver Own the development of reports, documents and presentations to assist clients and senior members of the EY team with decision making Lead the facilitation of workshops, meetings and engagement sessions with clients and stakeholders Lead on programme and project management delivery using both traditional and agile approaches, including planning, project controls, RAID management, delivery assurance and reporting Lead on the development of business cases and investment cases for sustainable, net zero and large scale infrastructure initiatives (including Green Book Five Case Model business cases) Build strong working relationships and collaborate with clients, acting as a trusted day to day advisor to clients Drive stakeholder alignment across diverse groups, supporting clear communication, shared understanding and coordinated decision making Manage, coach and guide junior team members, supporting their development Identify opportunities for additional support and contribute to proposals, research and wider business development activity Stay informed of sector trends and emerging infrastructure themes to support timely, relevant advice Help strengthen EY's market presence through insights, collaboration and optional public facing activity (e.g. social media, thought leadership) What We're Looking For A strong understanding of the UK infrastructure landscape, including the UK's long term infrastructure strategy A genuine passion for infrastructure and the value it can bring, with a clear interest in how major programmes are shaped, delivered and operated A background in supporting infrastructure / transformation projects Experience in industry, government or consulting environments, including Strategy, Big 4 or Technology Consulting, engineering consultancies, or infrastructure owner / operator organisations Ability to build trusted relationships with clients, through excellent communication and collaboration skills Strong analytical skills, with the ability to interpret information and shape clear, practical recommendations Outstanding communication skills, including the ability to write to a high standard, present confidently and tailor messages for senior stakeholders Experience in programme and project delivery, strategic advice, and operating model implementations Facilitation and presentation skills, with the ability to bring stakeholders together, build alignment and drive outcomes Enjoy working in a hybrid environment, including with clients on site, with EY teams in the office, and virtually Willingness to travel to client sites across the UK Experience across one or more infrastructure sectors, such as transport, energy, utilities, social infrastructure, defence and digital infrastructure A bonus but not essential - an alignment to the profession through relevant qualifications or memberships (e.g. ICE, MPA, APM, PRINCE2 or similar) Career & Growth Work on some of the most significant infrastructure and transformation programmes in the UK and internationally Build relationships with key decision makers and programme leaders across public and private sectors Develop leadership capabilities through contributing to delivery and shaping delivery approaches Contribute to business development and help shape future service offerings Access structured learning, mentoring and clear pathways for career progression What We Offer A competitive, market benchmarked salary and performance related bonus, alongside EY's wider benefits and flexible working arrangements Continuous learning: You'll develop the mindset and skills to navigate whatever comes next Success as defined by you: We'll provide the tools and flexibility so you can make a meaningful impact, your way Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs A diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs If this role sounds like a good fit, we'd encourage you to apply or get in touch for a confidential chat
Job Description: Your Impact Are you ready to take ownership of essential on premise services delivered directly to a secure customer environment? At Leonardo UK, our Service Delivery Managers play a critical role in ensuring that business critical services supporting national security and public sector operations are delivered reliably, securely, and day to day on site. Leonardo UK is seeking a Service Delivery Manager to join the Cyber & Security Solutions Division. This role is focused on the operational delivery and continual improvement of secure, on premise platform and systems engineering services within a highly regulated customer environment. This role operates fully within an Integrated Project Team (IPT) and is embedded at a secure London customer location, working directly with users, engineers, and operational teams. You will provide hands on service oversight, coordinate incidents and issues on site, and ensure services remain resilient, compliant, and aligned with customer and contractual expectations. This role requires Developed Vetting (DV) due to the nature of the customer environment. Candidates must be eligible for DV clearance and able to maintain it for the duration of the role. What you will do as a Service Delivery Manager Provide day to day operational oversight of secure, on premise services delivered within a customer IPT environment. Act as the primary onsite service lead, working closely with a small number of high value users to ensure service reliability, responsiveness, and customer satisfaction. Coordinate and manage incidents, service issues, and escalations on site, working directly with engineering, field support, and operational teams. Ensure services meet agreed performance, availability, security, and compliance requirements. Support service onboarding and transition into live operation, ensuring services are fully operationally ready within the secure environment. Maintain and own service documentation, including service descriptions, support models, escalation paths, and operational procedures. Lead and support local operational teams, providing direction, prioritisation, and coaching as services mature. Facilitate regular service reviews with customer and internal stakeholders, driving continual service improvement based on operational feedback. Identify risks, issues, and improvement opportunities arising from live service delivery and coordinate corrective actions. Contribute to service planning and roadmap activities, ensuring services remain sustainable and fit for purpose. What you'll bring Proven experience delivering and supporting secure, on premise services within regulated or high assurance customer environments. Experience working within IPT or customer embedded delivery models, providing hands on service leadership. Strong understanding of service management principles (e.g. ITIL) applied in an operational, frontline context rather than remote governance. Demonstrated ability to manage incidents, issues, and escalations on site, working directly with technical and operational teams. Experience leading or coordinating locally delivered service teams, including day to day tasking and prioritisation. Strong stakeholder management skills, with the ability to build trusted relationships with customers and users in secure environments. Clear, confident communication skills across technical and non technical audiences. A proactive, accountable approach to service ownership, risk management, and continuous improvement. Core areas (must have) On site Service Delivery: Hands on experience managing live services within a secure customer location. Incident & Escalation Management: Leading and coordinating incident response in person, working with onsite teams. Secure / Regulated Environments: Experience operating under strict security, compliance, and operational controls. Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance. Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery. Desirable Familiarity with MODCert or similar defence customer certification processes. Experience using SolarWinds or equivalent on premise monitoring and alerting tools. Background in defence, government, or critical national infrastructure environments. Experience working alongside field engineering or platform support teams in secure facilities. Relevant certifications such as ITIL Foundation or higher. This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Location This role is fully site based at a London customer location, five days per week, due to the nature of the secure customer environment. Remote, hybrid, or flexible working arrangements are not available for this position. Why join us Time to Recharge: Generous leave with the opportunity to accrue up to 12 additional flexi days each year. Secure your Future: Award winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee led networks. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Tailored Perks: Spend up to £500 annually on flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. Flexible Working: Flexible hours with hybrid working options. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now!
Apr 13, 2026
Full time
Job Description: Your Impact Are you ready to take ownership of essential on premise services delivered directly to a secure customer environment? At Leonardo UK, our Service Delivery Managers play a critical role in ensuring that business critical services supporting national security and public sector operations are delivered reliably, securely, and day to day on site. Leonardo UK is seeking a Service Delivery Manager to join the Cyber & Security Solutions Division. This role is focused on the operational delivery and continual improvement of secure, on premise platform and systems engineering services within a highly regulated customer environment. This role operates fully within an Integrated Project Team (IPT) and is embedded at a secure London customer location, working directly with users, engineers, and operational teams. You will provide hands on service oversight, coordinate incidents and issues on site, and ensure services remain resilient, compliant, and aligned with customer and contractual expectations. This role requires Developed Vetting (DV) due to the nature of the customer environment. Candidates must be eligible for DV clearance and able to maintain it for the duration of the role. What you will do as a Service Delivery Manager Provide day to day operational oversight of secure, on premise services delivered within a customer IPT environment. Act as the primary onsite service lead, working closely with a small number of high value users to ensure service reliability, responsiveness, and customer satisfaction. Coordinate and manage incidents, service issues, and escalations on site, working directly with engineering, field support, and operational teams. Ensure services meet agreed performance, availability, security, and compliance requirements. Support service onboarding and transition into live operation, ensuring services are fully operationally ready within the secure environment. Maintain and own service documentation, including service descriptions, support models, escalation paths, and operational procedures. Lead and support local operational teams, providing direction, prioritisation, and coaching as services mature. Facilitate regular service reviews with customer and internal stakeholders, driving continual service improvement based on operational feedback. Identify risks, issues, and improvement opportunities arising from live service delivery and coordinate corrective actions. Contribute to service planning and roadmap activities, ensuring services remain sustainable and fit for purpose. What you'll bring Proven experience delivering and supporting secure, on premise services within regulated or high assurance customer environments. Experience working within IPT or customer embedded delivery models, providing hands on service leadership. Strong understanding of service management principles (e.g. ITIL) applied in an operational, frontline context rather than remote governance. Demonstrated ability to manage incidents, issues, and escalations on site, working directly with technical and operational teams. Experience leading or coordinating locally delivered service teams, including day to day tasking and prioritisation. Strong stakeholder management skills, with the ability to build trusted relationships with customers and users in secure environments. Clear, confident communication skills across technical and non technical audiences. A proactive, accountable approach to service ownership, risk management, and continuous improvement. Core areas (must have) On site Service Delivery: Hands on experience managing live services within a secure customer location. Incident & Escalation Management: Leading and coordinating incident response in person, working with onsite teams. Secure / Regulated Environments: Experience operating under strict security, compliance, and operational controls. Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance. Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery. Desirable Familiarity with MODCert or similar defence customer certification processes. Experience using SolarWinds or equivalent on premise monitoring and alerting tools. Background in defence, government, or critical national infrastructure environments. Experience working alongside field engineering or platform support teams in secure facilities. Relevant certifications such as ITIL Foundation or higher. This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Location This role is fully site based at a London customer location, five days per week, due to the nature of the secure customer environment. Remote, hybrid, or flexible working arrangements are not available for this position. Why join us Time to Recharge: Generous leave with the opportunity to accrue up to 12 additional flexi days each year. Secure your Future: Award winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee led networks. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Tailored Perks: Spend up to £500 annually on flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. Flexible Working: Flexible hours with hybrid working options. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now!
Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. We're backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit or follow us on LinkedIn. Implementation Managers work with our largest, most complex customer implementations. They work closely with Ironclad Legal Engineers in the design and implementation of Ironclad's core product - automated workflows for contracting - which shape the way our customers handle contracts and do business across their organization. Implementation Managers oversee the entirety of the project including identifying project resources, tracking progress against success metrics, managing delivery risks and keeping stakeholders informed. As an Implementation Manager you are responsible for project success and will drive the high level strategy that enables our customers to have a smooth transition to Ironclad. Implementation Managers are customer centric, master influencers, and technologically fluent. They know how to get the right people and resources in the room to deliver. In addition to impacting customers through project oversight, we are looking for a strategic thinker who is interested in improving processes and pursuing initiatives to help our team continually grow and provide the best services to customers. This is a hybrid role based out of our London office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. Candidates must have the unrestricted right to work in the United Kingdom. What You Will Be Doing: Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks Serve as the primary project escalation point of contact Ensure alignment across all teams, internal and external Build, maintain, and track project timelines in order to deliver on time and in scope deployments Collaborate with Legal Engineers and Customers Success Managers to ensure a smooth and successful customer experience from kick off to go live Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices What We're Looking For: 7+ years as a customer facing project manager, technical program manager, or management consultant. Experience running complex technical projects, specifically including agile sprint planning, user acceptance testing, quality assurance and software release processes. You are a persuasive, results driven customer influencer with outstanding interpersonal skills. You're an exceptional verbal and written communicator. You are able to partner effectively with C Suite, VP, and Director level contacts, along with day to day users of the software. You are a team player who can work effectively in teams of technical and non technical individuals. You are skilled at collaborating with diverse teams. You can learn and drive outcomes with minimal supervision. You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues. Base Salary Range: £90,000 - £102,000 The base salary range represents the minimum and maximum of the salary range for this position based out of our London office. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. UK Employee Benefits at Ironclad: Private Medical & Dental insurance, covered at 100% for you and dependents Life assurance and Income Protection Generous leave policies, including parental leave, medical leave, and compassionate leave Family-forming support through Maven for you and your partner Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use Standard pension contribution scheme Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at US Full-Time Employee Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market leading leave policies, including gender neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at UK Employee specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Apr 13, 2026
Full time
Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. We're backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit or follow us on LinkedIn. Implementation Managers work with our largest, most complex customer implementations. They work closely with Ironclad Legal Engineers in the design and implementation of Ironclad's core product - automated workflows for contracting - which shape the way our customers handle contracts and do business across their organization. Implementation Managers oversee the entirety of the project including identifying project resources, tracking progress against success metrics, managing delivery risks and keeping stakeholders informed. As an Implementation Manager you are responsible for project success and will drive the high level strategy that enables our customers to have a smooth transition to Ironclad. Implementation Managers are customer centric, master influencers, and technologically fluent. They know how to get the right people and resources in the room to deliver. In addition to impacting customers through project oversight, we are looking for a strategic thinker who is interested in improving processes and pursuing initiatives to help our team continually grow and provide the best services to customers. This is a hybrid role based out of our London office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. Candidates must have the unrestricted right to work in the United Kingdom. What You Will Be Doing: Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks Serve as the primary project escalation point of contact Ensure alignment across all teams, internal and external Build, maintain, and track project timelines in order to deliver on time and in scope deployments Collaborate with Legal Engineers and Customers Success Managers to ensure a smooth and successful customer experience from kick off to go live Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices What We're Looking For: 7+ years as a customer facing project manager, technical program manager, or management consultant. Experience running complex technical projects, specifically including agile sprint planning, user acceptance testing, quality assurance and software release processes. You are a persuasive, results driven customer influencer with outstanding interpersonal skills. You're an exceptional verbal and written communicator. You are able to partner effectively with C Suite, VP, and Director level contacts, along with day to day users of the software. You are a team player who can work effectively in teams of technical and non technical individuals. You are skilled at collaborating with diverse teams. You can learn and drive outcomes with minimal supervision. You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues. Base Salary Range: £90,000 - £102,000 The base salary range represents the minimum and maximum of the salary range for this position based out of our London office. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. UK Employee Benefits at Ironclad: Private Medical & Dental insurance, covered at 100% for you and dependents Life assurance and Income Protection Generous leave policies, including parental leave, medical leave, and compassionate leave Family-forming support through Maven for you and your partner Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use Standard pension contribution scheme Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at US Full-Time Employee Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market leading leave policies, including gender neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at UK Employee specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Ernst & Young Advisory Services Sdn Bhd
Manchester, Lancashire
Senior Manager, Capital Projects, Infrastructure Location: Manchester Other locations: Anywhere in Country Date: 1 Apr 2026 Requisition ID: Manchester & London At EY, we are proud to work at the heart of some of the UK's most complex and high profile infrastructure programmes. We work across the infrastructure lifecycle, including early stage project definition, design, delivery, operations, and decommissioning. We act as a Key Advisor, working with senior leaders across all areas of their businesses to shape the infrastructure of the future, and deliver customer focused outcomes. Our work is anchored in delivery of the UK's 10 Year Infrastructure Strategy, supporting the delivery of the UK's £718bn infrastructure pipeline, and aligned to national priorities including net zero, resilience and productivity. Our focus sectors include: Energy Transition - we work at the heart of the next generation of low carbon infrastructure, including nuclear power, renewables and carbon capture and storage Transport Infrastructure - we work on some of the UK's biggest road and rail projects, as well as with operators of the UK's transport infrastructure Utilities - we work with clients at the forefront of the UK's power network on the complex grid upgrades required, as well as securing access to clean water and sanitation required for the next generation Social Infrastructure - supporting the renewal of the UK's aging infrastructure, including across health, education and justice sectors Defence and National Security Infrastructure Digital Infrastructure such as AI enabled platforms, data centres and telecommunications As a Senior Manager, you will advise on and shape some of the UK's most complex and high profile infrastructure programmes, aligned with national priorities. You will lead EY teams on major transformation programmes, working closely with senior clients to provide strategic direction and confidence in delivery. You will play a critical role in delivering social value, supporting the transition to a more sustainable future, and strengthening EY's infrastructure and sustainability proposition through leadership, thought leadership and market facing activity. What You'll Do Be the Engagement Lead for EY engagements across infrastructure programmes (Energy, Transport, Utilities, Social Infrastructure, Defence and Digital Infrastructure), leading multiple EY workstreams Lead teams of EY and client staff within infrastructure programmes Ensure all EY outputs (including reports, documents and presentations) are fit for purpose and meet our high quality standards Own senior client relationships, providing clear, actionable advice and influencing decision-making across complex stakeholder environments Lead the facilitation of workshops, meetings and engagement sessions with clients and stakeholders Lead on programme and project management delivery using both traditional and agile approaches, including planning, project controls, RAID management, delivery assurance and reporting Lead on the development of business cases and investment cases for sustainable, net zero and large scale infrastructure initiatives (including Green Book Five Case Model business cases) Drive stakeholder alignment across diverse groups, supporting clear communication, shared understanding and coordinated decision making Drive growth and market impact, identifying and pursuing opportunities, shaping new EY offerings, supporting bids, and contributing to EY's infrastructure and sustainability profile Lead and develop people, coaching teams, building capability, and fostering a high performing, inclusive culture across the practice What We're Looking For A strong understanding of the UK infrastructure landscape, including the UK's long term infrastructure strategy and national priorities A genuine passion for infrastructure and the value it can bring, with a clear interest in how major programmes are shaped, delivered and operated An experienced professional background supporting and delivering infrastructure and transformation programmes Demonstrable experience managing large teams to deliver quality outputs Expertise across one or more infrastructure sectors such as energy, government, transport, utilities, digital or social infrastructure Experience in industry, government or consulting environments, including Strategy, Big 4 or Technology Consulting, engineering consultancies, or infrastructure owner / operator organisations Ability to own trusted relationships with clients, through excellent communication, collaboration and credibility Outstanding communication skills, including the ability to write clearly, present confidently and tailor messages for senior stakeholders Experience in programme and project delivery across traditional and agile methodologies Facilitation and presentation skills, with the ability to bring stakeholders together, build alignment and drive outcomes Enjoy working in a hybrid environment, including with clients on site, with EY teams in the office, and virtually Willingness to travel to client sites across the UK A bonus but not essential - alignment to the profession through relevant qualifications or memberships (e.g. ICE, MPA, APM, PRINCE2 or similar) What We Offer We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: A competitive, market benchmarked salary and performance related bonus, alongside EY's wider benefits and flexible working arrangements Continuous learning: You'll develop the mindset and skills to navigate whatever comes next Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs If this role sounds like a good fit, we'd encourage you to apply or get in touch for a confidential chat.
Apr 13, 2026
Full time
Senior Manager, Capital Projects, Infrastructure Location: Manchester Other locations: Anywhere in Country Date: 1 Apr 2026 Requisition ID: Manchester & London At EY, we are proud to work at the heart of some of the UK's most complex and high profile infrastructure programmes. We work across the infrastructure lifecycle, including early stage project definition, design, delivery, operations, and decommissioning. We act as a Key Advisor, working with senior leaders across all areas of their businesses to shape the infrastructure of the future, and deliver customer focused outcomes. Our work is anchored in delivery of the UK's 10 Year Infrastructure Strategy, supporting the delivery of the UK's £718bn infrastructure pipeline, and aligned to national priorities including net zero, resilience and productivity. Our focus sectors include: Energy Transition - we work at the heart of the next generation of low carbon infrastructure, including nuclear power, renewables and carbon capture and storage Transport Infrastructure - we work on some of the UK's biggest road and rail projects, as well as with operators of the UK's transport infrastructure Utilities - we work with clients at the forefront of the UK's power network on the complex grid upgrades required, as well as securing access to clean water and sanitation required for the next generation Social Infrastructure - supporting the renewal of the UK's aging infrastructure, including across health, education and justice sectors Defence and National Security Infrastructure Digital Infrastructure such as AI enabled platforms, data centres and telecommunications As a Senior Manager, you will advise on and shape some of the UK's most complex and high profile infrastructure programmes, aligned with national priorities. You will lead EY teams on major transformation programmes, working closely with senior clients to provide strategic direction and confidence in delivery. You will play a critical role in delivering social value, supporting the transition to a more sustainable future, and strengthening EY's infrastructure and sustainability proposition through leadership, thought leadership and market facing activity. What You'll Do Be the Engagement Lead for EY engagements across infrastructure programmes (Energy, Transport, Utilities, Social Infrastructure, Defence and Digital Infrastructure), leading multiple EY workstreams Lead teams of EY and client staff within infrastructure programmes Ensure all EY outputs (including reports, documents and presentations) are fit for purpose and meet our high quality standards Own senior client relationships, providing clear, actionable advice and influencing decision-making across complex stakeholder environments Lead the facilitation of workshops, meetings and engagement sessions with clients and stakeholders Lead on programme and project management delivery using both traditional and agile approaches, including planning, project controls, RAID management, delivery assurance and reporting Lead on the development of business cases and investment cases for sustainable, net zero and large scale infrastructure initiatives (including Green Book Five Case Model business cases) Drive stakeholder alignment across diverse groups, supporting clear communication, shared understanding and coordinated decision making Drive growth and market impact, identifying and pursuing opportunities, shaping new EY offerings, supporting bids, and contributing to EY's infrastructure and sustainability profile Lead and develop people, coaching teams, building capability, and fostering a high performing, inclusive culture across the practice What We're Looking For A strong understanding of the UK infrastructure landscape, including the UK's long term infrastructure strategy and national priorities A genuine passion for infrastructure and the value it can bring, with a clear interest in how major programmes are shaped, delivered and operated An experienced professional background supporting and delivering infrastructure and transformation programmes Demonstrable experience managing large teams to deliver quality outputs Expertise across one or more infrastructure sectors such as energy, government, transport, utilities, digital or social infrastructure Experience in industry, government or consulting environments, including Strategy, Big 4 or Technology Consulting, engineering consultancies, or infrastructure owner / operator organisations Ability to own trusted relationships with clients, through excellent communication, collaboration and credibility Outstanding communication skills, including the ability to write clearly, present confidently and tailor messages for senior stakeholders Experience in programme and project delivery across traditional and agile methodologies Facilitation and presentation skills, with the ability to bring stakeholders together, build alignment and drive outcomes Enjoy working in a hybrid environment, including with clients on site, with EY teams in the office, and virtually Willingness to travel to client sites across the UK A bonus but not essential - alignment to the profession through relevant qualifications or memberships (e.g. ICE, MPA, APM, PRINCE2 or similar) What We Offer We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: A competitive, market benchmarked salary and performance related bonus, alongside EY's wider benefits and flexible working arrangements Continuous learning: You'll develop the mindset and skills to navigate whatever comes next Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs If this role sounds like a good fit, we'd encourage you to apply or get in touch for a confidential chat.
HR Business Partner Location: Cheltenham, Gloucestershire (hybrid working) We are looking for a strategic, commercially minded HR Business Partner to work closely with the General Manager and the Leadership Team, driving both operational and long term people priorities. This is a highly influential role where you will shape culture, build capability, and contribute directly to delivering our performance goals in alignment with both Group and Steam strategies. As a key member of the OpCo Leadership Team, you will partner the business across all areas of People & Culture, leading a comprehensive HR roadmap that supports high performance, engagement, and sustainable business outcomes. Key Responsibilities Strategic Partnership & Leadership Act as an active member of the Leadership Team, contributing to OpCo strategy, performance delivery and wider business initiatives. Lead the annual HR/People roadmap, including both recurrent and project based activities. Drive a culture of continuous improvement, encouraging innovation, constructive challenge, and performance excellence. Talent Acquisition & Development Lead recruitment excellence by implementing innovative strategies to attract, assess and retain diverse talent. Collaborate closely with hiring managers to optimise processes and elevate the candidate experience. Own the OpCo talent development and succession planning agenda. Support the identification, development, and mobility of high potential colleagues. Engagement & Culture Drive employee engagement initiatives, including survey deployment, action planning, and manager capability uplift. Champion cultural development, supporting organisational evolution and transformation where required. HR Operations & Advisory Ensure HR policies, initiatives and practices are understood, embedded and delivering intended business outcomes. Provide expert advice on employment law, HR policies and people related decision making. Deliver core HR activity including performance management, reward processes, recruitment, inclusion and engagement. Provide timely, accurate information for Quarterly Business Reports, forecasting and business planning. Collaboration & Contribution Work closely with HR colleagues across UK Steam to ensure consistency, leverage best practice and support shared initiatives. Contribute to HR projects at EMEA, Steam and Group level. Experience & Qualifications Degree in HR, Business, or equivalent professional experience. Strong track record of HR Business Partnering at a senior level. Proven ability to influence without authority and deliver results through others. Experience advising managers on a wide range of employee relations matters. Demonstrated history of developing leadership teams and elevating leadership capability. Strong background in managing change and supporting organisational development. Ability to build strong partnerships, challenge constructively, and drive business performance. Experience in organisational design, cultural transformation or operating within complex matrix environments. Experience in talent management, rewards, recruitment, and engagement practices. Coaching qualification or experience. Proven success in leading projects impacting business structure or processes. Skills & Competencies Strategy and Continuous Improvement: Understanding our Group strategy and deploy it; Proven ability to deliver significant programs, e.g., those involving business process and/or structural team changes. People: Leading aligned to our Followership Framework; Communicating and storytelling; Identifying potential and developing, attracting and sharing talented colleagues; Inspiring high engagement, accountability and performance; Leading change through people. Other: Lives our values at all times (Safety, Collaboration, Customer Focus, Excellence, Respect and Integrity); Experienced communicator with the ability to influence at all levels and present in senior forums; Able to operate within a complex, matrix organisation; Strong interpersonal skills - able to build trust and constructive and positive relationships across, diverse cultures and the business at all levels; Ability to manage and organise demanding workload; Awareness and curiosity in the challenge of meeting generational & cultural changes in the coming years; Growth mindset and willingness to learn. Benefits You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days' paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts' portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan. Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We also provide a range of benefits through our Group Inclusion Commitments, including gender neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause friendly workplace principles and more. We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.
Apr 13, 2026
Full time
HR Business Partner Location: Cheltenham, Gloucestershire (hybrid working) We are looking for a strategic, commercially minded HR Business Partner to work closely with the General Manager and the Leadership Team, driving both operational and long term people priorities. This is a highly influential role where you will shape culture, build capability, and contribute directly to delivering our performance goals in alignment with both Group and Steam strategies. As a key member of the OpCo Leadership Team, you will partner the business across all areas of People & Culture, leading a comprehensive HR roadmap that supports high performance, engagement, and sustainable business outcomes. Key Responsibilities Strategic Partnership & Leadership Act as an active member of the Leadership Team, contributing to OpCo strategy, performance delivery and wider business initiatives. Lead the annual HR/People roadmap, including both recurrent and project based activities. Drive a culture of continuous improvement, encouraging innovation, constructive challenge, and performance excellence. Talent Acquisition & Development Lead recruitment excellence by implementing innovative strategies to attract, assess and retain diverse talent. Collaborate closely with hiring managers to optimise processes and elevate the candidate experience. Own the OpCo talent development and succession planning agenda. Support the identification, development, and mobility of high potential colleagues. Engagement & Culture Drive employee engagement initiatives, including survey deployment, action planning, and manager capability uplift. Champion cultural development, supporting organisational evolution and transformation where required. HR Operations & Advisory Ensure HR policies, initiatives and practices are understood, embedded and delivering intended business outcomes. Provide expert advice on employment law, HR policies and people related decision making. Deliver core HR activity including performance management, reward processes, recruitment, inclusion and engagement. Provide timely, accurate information for Quarterly Business Reports, forecasting and business planning. Collaboration & Contribution Work closely with HR colleagues across UK Steam to ensure consistency, leverage best practice and support shared initiatives. Contribute to HR projects at EMEA, Steam and Group level. Experience & Qualifications Degree in HR, Business, or equivalent professional experience. Strong track record of HR Business Partnering at a senior level. Proven ability to influence without authority and deliver results through others. Experience advising managers on a wide range of employee relations matters. Demonstrated history of developing leadership teams and elevating leadership capability. Strong background in managing change and supporting organisational development. Ability to build strong partnerships, challenge constructively, and drive business performance. Experience in organisational design, cultural transformation or operating within complex matrix environments. Experience in talent management, rewards, recruitment, and engagement practices. Coaching qualification or experience. Proven success in leading projects impacting business structure or processes. Skills & Competencies Strategy and Continuous Improvement: Understanding our Group strategy and deploy it; Proven ability to deliver significant programs, e.g., those involving business process and/or structural team changes. People: Leading aligned to our Followership Framework; Communicating and storytelling; Identifying potential and developing, attracting and sharing talented colleagues; Inspiring high engagement, accountability and performance; Leading change through people. Other: Lives our values at all times (Safety, Collaboration, Customer Focus, Excellence, Respect and Integrity); Experienced communicator with the ability to influence at all levels and present in senior forums; Able to operate within a complex, matrix organisation; Strong interpersonal skills - able to build trust and constructive and positive relationships across, diverse cultures and the business at all levels; Ability to manage and organise demanding workload; Awareness and curiosity in the challenge of meeting generational & cultural changes in the coming years; Growth mindset and willingness to learn. Benefits You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days' paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts' portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan. Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We also provide a range of benefits through our Group Inclusion Commitments, including gender neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause friendly workplace principles and more. We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.
Associate Technical Account Manager (London-based: 3 days in office) Our Mission We're not your average benefits platform - we're the driving force that uplifts people's lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive-both at work and beyond. Your Mission As an Associate Technical Account Manager at Ben, you'll be the person our customers rely on when things get technical. You'll own a book of accounts, working alongside our CSMs to make sure customers are getting real value from the platform - and stepping in when things need fixing, explaining, or improving. This role sits right at the intersection of customer relationships and technical problem-solving. You'll handle escalations, run enablement sessions, dig into recurring issues, and help our customers' admin teams feel genuinely confident using Ben. We're building out our TAM function as Ben scales into enterprise. That means you're joining early, helping shape how we support our biggest customers, and growing your skills in an environment where there's real ownership from day one. What you'll be working on Owning your accounts technically: you will be managing a book of customers, handling L2 technical escalations, and working with CSMs to keep accounts healthy. You'll monitor customer health, spot early warning signs of issues, and act on them before they become problems. Running benefit renewal for your book of customers: coordinating the process end-to-end and making sure nothing falls through the cracks during one of the most important moments in the customer lifecycle. Leading enablement and onboarding: you will be running technical onboarding for new customers, carrying out product walkthroughs, and workshops, helping our admin users navigate the platform with ease. Investigating and resolving technical issues: you will be digging into problems in depth, partnering with Support, Engineering, and Product teams to get to the root cause. When something's beyond your scope, escalating clearly and effectively to the right people. Reducing repeat queries through proactive education: if the same questions keep coming up, that's a signal. You'll spot patterns, feed them back into the team, and build out documentation and resources that solve the problem at scale. Contributing to how we work: you will help improve internal playbooks, onboarding frameworks, and knowledge bases. You'll keep customer-facing documentation clear, accurate. Supporting cross-employer initiatives: you will be working on projects that improve platform delivery across your accounts, whether that's data clean-ups, integration improvements, or product enablement campaigns. You'll love this role if you have Experience in a customer-facing technical role: whether that's technical support, technical account management, solutions engineering, implementation, or something adjacent. You've spent time working directly with customers on complex platform or software issues. Strong troubleshooting instincts: you're comfortable investigating technical problems, asking the right questions, and working across teams to get things resolved. Clear, confident communication: you can explain technical concepts to non-technical people without being patronising, and you can write documentation that people actually read. Strong organisational skills: you'll be managing multiple accounts and priorities simultaneously, and things move fast here. Curiosity about the product and the customer's world: you want to understand how benefits work, want to deep dive into technical configuration issues, and work hard to help make admin users' lives easier. Nice to have: Experience in benefits, HR tech, payroll, or a related space: very useful context, but we can teach domain knowledge to the right person. Familiarity with SaaS platforms, integrations, or APIs: you don't need to write code, but understanding how systems talk to each other is incredibly important in this role. Experience running customer training or enablement sessions: webinars, workshops, onboarding calls. You're comfortable presenting and teaching. Experience working in a scaling startup environment: our processes are still being built as we grow! Our Compensation & Benefits It's important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here. Competitive base salary + equity, so you own what you build £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250 Weekly lunch provided in office so you can spend quality time with the team over some tasty food! 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service! Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting ️ Comprehensive Private Medical Insurance Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check Comprehensive and tailored mental health support and professional coaching through a leading provider Diversity and Culture at Ben We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing .
Apr 12, 2026
Full time
Associate Technical Account Manager (London-based: 3 days in office) Our Mission We're not your average benefits platform - we're the driving force that uplifts people's lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive-both at work and beyond. Your Mission As an Associate Technical Account Manager at Ben, you'll be the person our customers rely on when things get technical. You'll own a book of accounts, working alongside our CSMs to make sure customers are getting real value from the platform - and stepping in when things need fixing, explaining, or improving. This role sits right at the intersection of customer relationships and technical problem-solving. You'll handle escalations, run enablement sessions, dig into recurring issues, and help our customers' admin teams feel genuinely confident using Ben. We're building out our TAM function as Ben scales into enterprise. That means you're joining early, helping shape how we support our biggest customers, and growing your skills in an environment where there's real ownership from day one. What you'll be working on Owning your accounts technically: you will be managing a book of customers, handling L2 technical escalations, and working with CSMs to keep accounts healthy. You'll monitor customer health, spot early warning signs of issues, and act on them before they become problems. Running benefit renewal for your book of customers: coordinating the process end-to-end and making sure nothing falls through the cracks during one of the most important moments in the customer lifecycle. Leading enablement and onboarding: you will be running technical onboarding for new customers, carrying out product walkthroughs, and workshops, helping our admin users navigate the platform with ease. Investigating and resolving technical issues: you will be digging into problems in depth, partnering with Support, Engineering, and Product teams to get to the root cause. When something's beyond your scope, escalating clearly and effectively to the right people. Reducing repeat queries through proactive education: if the same questions keep coming up, that's a signal. You'll spot patterns, feed them back into the team, and build out documentation and resources that solve the problem at scale. Contributing to how we work: you will help improve internal playbooks, onboarding frameworks, and knowledge bases. You'll keep customer-facing documentation clear, accurate. Supporting cross-employer initiatives: you will be working on projects that improve platform delivery across your accounts, whether that's data clean-ups, integration improvements, or product enablement campaigns. You'll love this role if you have Experience in a customer-facing technical role: whether that's technical support, technical account management, solutions engineering, implementation, or something adjacent. You've spent time working directly with customers on complex platform or software issues. Strong troubleshooting instincts: you're comfortable investigating technical problems, asking the right questions, and working across teams to get things resolved. Clear, confident communication: you can explain technical concepts to non-technical people without being patronising, and you can write documentation that people actually read. Strong organisational skills: you'll be managing multiple accounts and priorities simultaneously, and things move fast here. Curiosity about the product and the customer's world: you want to understand how benefits work, want to deep dive into technical configuration issues, and work hard to help make admin users' lives easier. Nice to have: Experience in benefits, HR tech, payroll, or a related space: very useful context, but we can teach domain knowledge to the right person. Familiarity with SaaS platforms, integrations, or APIs: you don't need to write code, but understanding how systems talk to each other is incredibly important in this role. Experience running customer training or enablement sessions: webinars, workshops, onboarding calls. You're comfortable presenting and teaching. Experience working in a scaling startup environment: our processes are still being built as we grow! Our Compensation & Benefits It's important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here. Competitive base salary + equity, so you own what you build £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250 Weekly lunch provided in office so you can spend quality time with the team over some tasty food! 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service! Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting ️ Comprehensive Private Medical Insurance Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check Comprehensive and tailored mental health support and professional coaching through a leading provider Diversity and Culture at Ben We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing .
Customer Service Advisor (Zero Carbon Living) Location: Bristol Salary banding: Starting base salary of £25,950 which will increase to £26,770 once your training and probation period are completed. This is usually within 9 months, although can be quicker depending on previous experience! Experience: Learner - customer facing in a service environment with digital experience and problem solving skills advantageous Working pattern:Full time - 37 hours per week(Shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm) Sponsorship: We are unable to offer sponsorship for this role. This role in 3 words: Fun, rewarding, customer-centric Top 3 qualities for this role: Communication, great teammate, creative thinking Start dates for Bristol : Where you'll work: At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility. All our roles are hub based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home. For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into our Glasgow hub. The expectation is 2 days per week in office during the training period and then will be 2 days per month once you're in your squad. Everyone belongs at OVO At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how: Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management. We're working together in squads with the same zero-carbon goal in mind; it's not just a way of working - it's a culture and a mentality. Squad life is all about self-managing as a group and making decisions together. With Plan Zero at front of mind, we're all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, learning and adapting quickly are core to our development culture. We embrace challenges, continuously provide feedback and pro-actively seek opportunities to improve, innovate, and progress towards a zero carbon future. This role in a nutshell: As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO's customers across the entire customer lifecycle; this will include some of OVO's most vulnerable customers. You serve to solve, ensuring customer's needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a telephony based role so you'll be resolving customer inbound queries through calls, and some emails. Your key outcomes will be: Engaging with OVO's customers, communicating with passion across phone, and occasionally via email. Quickly understand the root cause of customer contact, taking ownership for solving queries first time to prevent repeat contact. Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad. Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad. Autonomously manage your day, ensuring the overall objectives of the squad are achieved. Prepare, attend and actively contribute at squad meetings as appropriate. Identify and implement continuous improvement efforts in both squad ways of working and customer experience. Be an OVO ambassador, promoting our range of products & services to customers. Be empowered to have strong conversations to promote our products & services that we offer to our customers to help promote a Zero Carbon Living. Take accountability for your own development and using the tools provided to allow yourself to have strong conversations around our new and existing products. You'll be successful in this role at OVO if you Enjoy working in a fast paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement. Demonstrate our OVO values and be an advocate of Plan Zero. Have experience of cross selling. Enjoy working as part of a team but also thrive independently. Are a brilliant communicator, particularly on the phone. You're comfortable talking to wide range of people about a variety of queries. Have a passion for helping and supporting vulnerable customers. Are strong at showing empathy, understanding and compassion to our customers' circumstances. At times you may need to have in-depth and sensitive conversations with customers. Let's talk about what's in it for you As well as a base salary of £25,950 which rises to £26,770 once you reach Level 2 (usually after 6-9 months but depends on each individual). You'll also be eligible to qualify for a monthly incentive which is based on squad achieving performance measures. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here's a taster of what's on offer: For starters, you'll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £400 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargers. For your commute Nab a great deal on ultra-low emission car leasing , plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing We'd be thrilled if you tick off all our boxes yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply . We'd still love to hear from you! If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible DEPARTMENT Customer Services LOCATION Bristol
Apr 09, 2026
Full time
Customer Service Advisor (Zero Carbon Living) Location: Bristol Salary banding: Starting base salary of £25,950 which will increase to £26,770 once your training and probation period are completed. This is usually within 9 months, although can be quicker depending on previous experience! Experience: Learner - customer facing in a service environment with digital experience and problem solving skills advantageous Working pattern:Full time - 37 hours per week(Shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm) Sponsorship: We are unable to offer sponsorship for this role. This role in 3 words: Fun, rewarding, customer-centric Top 3 qualities for this role: Communication, great teammate, creative thinking Start dates for Bristol : Where you'll work: At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility. All our roles are hub based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home. For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into our Glasgow hub. The expectation is 2 days per week in office during the training period and then will be 2 days per month once you're in your squad. Everyone belongs at OVO At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how: Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management. We're working together in squads with the same zero-carbon goal in mind; it's not just a way of working - it's a culture and a mentality. Squad life is all about self-managing as a group and making decisions together. With Plan Zero at front of mind, we're all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, learning and adapting quickly are core to our development culture. We embrace challenges, continuously provide feedback and pro-actively seek opportunities to improve, innovate, and progress towards a zero carbon future. This role in a nutshell: As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO's customers across the entire customer lifecycle; this will include some of OVO's most vulnerable customers. You serve to solve, ensuring customer's needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a telephony based role so you'll be resolving customer inbound queries through calls, and some emails. Your key outcomes will be: Engaging with OVO's customers, communicating with passion across phone, and occasionally via email. Quickly understand the root cause of customer contact, taking ownership for solving queries first time to prevent repeat contact. Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad. Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad. Autonomously manage your day, ensuring the overall objectives of the squad are achieved. Prepare, attend and actively contribute at squad meetings as appropriate. Identify and implement continuous improvement efforts in both squad ways of working and customer experience. Be an OVO ambassador, promoting our range of products & services to customers. Be empowered to have strong conversations to promote our products & services that we offer to our customers to help promote a Zero Carbon Living. Take accountability for your own development and using the tools provided to allow yourself to have strong conversations around our new and existing products. You'll be successful in this role at OVO if you Enjoy working in a fast paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement. Demonstrate our OVO values and be an advocate of Plan Zero. Have experience of cross selling. Enjoy working as part of a team but also thrive independently. Are a brilliant communicator, particularly on the phone. You're comfortable talking to wide range of people about a variety of queries. Have a passion for helping and supporting vulnerable customers. Are strong at showing empathy, understanding and compassion to our customers' circumstances. At times you may need to have in-depth and sensitive conversations with customers. Let's talk about what's in it for you As well as a base salary of £25,950 which rises to £26,770 once you reach Level 2 (usually after 6-9 months but depends on each individual). You'll also be eligible to qualify for a monthly incentive which is based on squad achieving performance measures. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here's a taster of what's on offer: For starters, you'll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £400 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargers. For your commute Nab a great deal on ultra-low emission car leasing , plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing We'd be thrilled if you tick off all our boxes yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply . We'd still love to hear from you! If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible DEPARTMENT Customer Services LOCATION Bristol
