Fraud Specialist - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: Various 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Apr 18, 2026
Full time
Fraud Specialist - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: Various 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Fraud Specialist - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: Various 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Apr 18, 2026
Full time
Fraud Specialist - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: Various 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Fraud Specialist - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: Various 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Apr 18, 2026
Full time
Fraud Specialist - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: Various 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Fraud Specialist - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: Various 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Apr 18, 2026
Full time
Fraud Specialist - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: Various 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
This role offers an excellent opportunity for a Solicitor with 1-5 years PQE to handle a varied caseload of litigated motor injury, fraud and credit hire cases within the County Court jurisdiction. Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. Keoghs Northern Ireland has grown year on year since inception in the local market in 2019 and now has over 50 staff solely dedicated to defendant insurance litigation services. The strong and well-respected reputation of our experienced team has been recognised in the Legal 500 and Chambers Directories. We work in partnership with our insurance clients and their policyholders, providing a supportive team focused approach, resulting in excellent outcomes. There is a great team ethos within our Northern Ireland office, where we encourage personal development and wellbeing. We offer hybrid working and a relaxed dress code, and we pride ourselves on our agile working policy. Our team is friendly and supportive, and there are opportunities to become part of our social committee, participate in charity events and to get involved in client development initiatives. Key Responsibilities Work within the Motor team as an insurance defence litigation specialist, to pursue completion of files in line with client instruction to the commercial benefit of Keoghs and clients. Communicate, build and utilise relationships with colleagues, clients and third parties in a professional and knowledgeable manner; including all methods of communication: in person, over the phone and written. Proactively identifying next steps required and handling cases within your agreed handling authority. Interviewing witnesses and drafting statements. Liaising with parties involved in claims including the insured, insurer, witnesses etc. Drafting pleadings and applications. Instructing counsel and attending conferences, consultations, mediations both remotely and in person. Attend court in person or by telephone, attend trials, settlement conferences etc as required. Delivery of agreed performance targets and quality standards. Maintaining case management systems with up to date management information for clients. To ensure compliance with the LSNI regulations. Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Whilst the core working hours are 9.00 am to 5.00 pm the Fee Earner will be expected to work such hours as are necessary to achieve their targets and it is expected that if the demands of work require it, longer hours will be worked to achieve these expectations. Skills, Knowledge & Expertise Law Degree & qualified Solicitor (0-5 years PQE). Previous experience in defence insurance litigation is desired but not essential. Previous experience of Credit Hire desired but not essential. Good telephone advocacy skills. Positive, confident and enthusiastic. Excellent listening, verbal and written communication skills. Excellent interpersonal skills and client care skills. Understanding of case law and litigation practice and process, and Court Rules. Ability to prioritise work, keep to deadlines and work under pressure. Confidence to take initiative and adapt to changing situations. Ability to work to agreed targets and service level agreements. Excellent research skills. High level of analytical skills. Excellent IT skills. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 17, 2026
Full time
This role offers an excellent opportunity for a Solicitor with 1-5 years PQE to handle a varied caseload of litigated motor injury, fraud and credit hire cases within the County Court jurisdiction. Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. Keoghs Northern Ireland has grown year on year since inception in the local market in 2019 and now has over 50 staff solely dedicated to defendant insurance litigation services. The strong and well-respected reputation of our experienced team has been recognised in the Legal 500 and Chambers Directories. We work in partnership with our insurance clients and their policyholders, providing a supportive team focused approach, resulting in excellent outcomes. There is a great team ethos within our Northern Ireland office, where we encourage personal development and wellbeing. We offer hybrid working and a relaxed dress code, and we pride ourselves on our agile working policy. Our team is friendly and supportive, and there are opportunities to become part of our social committee, participate in charity events and to get involved in client development initiatives. Key Responsibilities Work within the Motor team as an insurance defence litigation specialist, to pursue completion of files in line with client instruction to the commercial benefit of Keoghs and clients. Communicate, build and utilise relationships with colleagues, clients and third parties in a professional and knowledgeable manner; including all methods of communication: in person, over the phone and written. Proactively identifying next steps required and handling cases within your agreed handling authority. Interviewing witnesses and drafting statements. Liaising with parties involved in claims including the insured, insurer, witnesses etc. Drafting pleadings and applications. Instructing counsel and attending conferences, consultations, mediations both remotely and in person. Attend court in person or by telephone, attend trials, settlement conferences etc as required. Delivery of agreed performance targets and quality standards. Maintaining case management systems with up to date management information for clients. To ensure compliance with the LSNI regulations. Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Whilst the core working hours are 9.00 am to 5.00 pm the Fee Earner will be expected to work such hours as are necessary to achieve their targets and it is expected that if the demands of work require it, longer hours will be worked to achieve these expectations. Skills, Knowledge & Expertise Law Degree & qualified Solicitor (0-5 years PQE). Previous experience in defence insurance litigation is desired but not essential. Previous experience of Credit Hire desired but not essential. Good telephone advocacy skills. Positive, confident and enthusiastic. Excellent listening, verbal and written communication skills. Excellent interpersonal skills and client care skills. Understanding of case law and litigation practice and process, and Court Rules. Ability to prioritise work, keep to deadlines and work under pressure. Confidence to take initiative and adapt to changing situations. Ability to work to agreed targets and service level agreements. Excellent research skills. High level of analytical skills. Excellent IT skills. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Join as an AI Platform Lead , where you'll shape how AI agents, tools, and workflows connect to our systems and data - turning ambition into production ready capability across the business.This is a hybrid role, based in Farnborough, UK. Why this role is different This is a rare opportunity to sit at the centre of Pax8's AI journey. You'll design and own the platform layer that makes AI usable, trusted, and scalable across every department. As Pax8 grows into an agentic organisation, you'll grow alongside the technology - setting standards, shipping real platforms, and seeing your work adopted daily by teams worldwide.Few roles offer this level of ownership, visibility, and long term impact: you're not joining a mature platform - you're creating the foundation others will build on for years to come. Life at Pax8 At Pax8, culture is not a side note - it's core to how we operate. We're a fast growing, cloud first organisation where innovation, autonomy, and collaboration are part of everyday work. You'll join a global community that values curiosity, momentum, and building things that matter. Learn more about our culture and mission on and through our people stories. Our Culture & Ways of Working At Pax8, culture isn't a buzzword - it's how we work, lead, and grow together.Explore more about who we are: Learn about our people, values, and purpose: Our EMEA 2025 journey: See why we're recognised as a and Our amazing Partners and Vendors: The FOMO is Real: You would be joining a rapidly growing team and the What you'll be doing Own the AI platform roadmap - defining how AI tools and agents connect securely and reliably to Pax8 systems Design and build platform integrations that expose core data and services through governed, reusable interfaces Create reusable agent skills that encode operational knowledge into composable building blocks Set standards and guardrails so teams can move fast while staying secure and compliant Make the platform observable by default , with clear telemetry, reliability metrics, and adoption insights Enable adoption across the business , partnering with engineering, AI enablement, security, and product teams The impact you'll have Your work will directly influence how quickly Pax8 can innovate with AI. By making the platform the easiest path forward, you'll help teams move faster without adding complexity - improving partner experience, internal efficiency, and Pax8's position as a technology first leader in the channel. What you'll bring Substantial experience designing and operating developer facing platforms or integration ecosystems Proven capability building reliable APIs, services, or platform layers consumed by multiple teams Strong understanding of AI enabled tooling, agent workflows, and how systems expose data safely Demonstrated skill in setting standards, governance, and patterns that achieve adoption through quality Confidence partnering cross functionally , translating business needs into technical platform capabilities A mindset for enablement - you enjoy helping others succeed through the platforms you build Trust and how we hire At Pax8, we care deeply about building genuine, trust based relationships - starting with how we hire.To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you.We also use thoughtfully applied AI enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process. Inclusion matters We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in the United Kingdom. What you'll get in return Salary range: £110,000 - £157,00 (dependent on experience) Bonus: Annual performance bonus Long term Incentive Plan (Stock Options) 25 days holiday (plus bank holidays) Private healthcare covered by Bupa Dental Plan covered by Unum Life Assurance Income Protection Royal London Workplace pension scheme - 5% employer contribution Pax8 Cycle to Work Support Scheme Available Dedicated time for training and personal development Unlimited access to LinkedIn Learning Health & Wellbeing coaching support Fun and frequent company and team socials Our Farnborough office This is a hybrid role based from our Farnborough office, designed to support collaboration while offering flexibility. You'll work alongside a highly engaged local team while collaborating daily with colleagues across our global organisation. Grow with us There's extensive room for a talented individual to grow at pace - whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive - and full visibility of what it takes to reach your next level. About Pax8 Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast growing, dynamic, and high energy organisation with a start up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. Background checks As part of our hiring process, we are required to undertake pre employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records. Equal opportunities Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: is the technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMBs) through AI-powered insights and comprehensive product support. With a global partner ecosystem of over 35,000 managed service
Apr 17, 2026
Full time
Join as an AI Platform Lead , where you'll shape how AI agents, tools, and workflows connect to our systems and data - turning ambition into production ready capability across the business.This is a hybrid role, based in Farnborough, UK. Why this role is different This is a rare opportunity to sit at the centre of Pax8's AI journey. You'll design and own the platform layer that makes AI usable, trusted, and scalable across every department. As Pax8 grows into an agentic organisation, you'll grow alongside the technology - setting standards, shipping real platforms, and seeing your work adopted daily by teams worldwide.Few roles offer this level of ownership, visibility, and long term impact: you're not joining a mature platform - you're creating the foundation others will build on for years to come. Life at Pax8 At Pax8, culture is not a side note - it's core to how we operate. We're a fast growing, cloud first organisation where innovation, autonomy, and collaboration are part of everyday work. You'll join a global community that values curiosity, momentum, and building things that matter. Learn more about our culture and mission on and through our people stories. Our Culture & Ways of Working At Pax8, culture isn't a buzzword - it's how we work, lead, and grow together.Explore more about who we are: Learn about our people, values, and purpose: Our EMEA 2025 journey: See why we're recognised as a and Our amazing Partners and Vendors: The FOMO is Real: You would be joining a rapidly growing team and the What you'll be doing Own the AI platform roadmap - defining how AI tools and agents connect securely and reliably to Pax8 systems Design and build platform integrations that expose core data and services through governed, reusable interfaces Create reusable agent skills that encode operational knowledge into composable building blocks Set standards and guardrails so teams can move fast while staying secure and compliant Make the platform observable by default , with clear telemetry, reliability metrics, and adoption insights Enable adoption across the business , partnering with engineering, AI enablement, security, and product teams The impact you'll have Your work will directly influence how quickly Pax8 can innovate with AI. By making the platform the easiest path forward, you'll help teams move faster without adding complexity - improving partner experience, internal efficiency, and Pax8's position as a technology first leader in the channel. What you'll bring Substantial experience designing and operating developer facing platforms or integration ecosystems Proven capability building reliable APIs, services, or platform layers consumed by multiple teams Strong understanding of AI enabled tooling, agent workflows, and how systems expose data safely Demonstrated skill in setting standards, governance, and patterns that achieve adoption through quality Confidence partnering cross functionally , translating business needs into technical platform capabilities A mindset for enablement - you enjoy helping others succeed through the platforms you build Trust and how we hire At Pax8, we care deeply about building genuine, trust based relationships - starting with how we hire.To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you.We also use thoughtfully applied AI enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process. Inclusion matters We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in the United Kingdom. What you'll get in return Salary range: £110,000 - £157,00 (dependent on experience) Bonus: Annual performance bonus Long term Incentive Plan (Stock Options) 25 days holiday (plus bank holidays) Private healthcare covered by Bupa Dental Plan covered by Unum Life Assurance Income Protection Royal London Workplace pension scheme - 5% employer contribution Pax8 Cycle to Work Support Scheme Available Dedicated time for training and personal development Unlimited access to LinkedIn Learning Health & Wellbeing coaching support Fun and frequent company and team socials Our Farnborough office This is a hybrid role based from our Farnborough office, designed to support collaboration while offering flexibility. You'll work alongside a highly engaged local team while collaborating daily with colleagues across our global organisation. Grow with us There's extensive room for a talented individual to grow at pace - whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive - and full visibility of what it takes to reach your next level. About Pax8 Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast growing, dynamic, and high energy organisation with a start up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. Background checks As part of our hiring process, we are required to undertake pre employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records. Equal opportunities Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: is the technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMBs) through AI-powered insights and comprehensive product support. With a global partner ecosystem of over 35,000 managed service
Temporary Accommodation Officer As part of the Temporary Accommodation Move On team to work with households in temporary accommodation to move into settled accommodation. Understanding their move on needs, matching them to suitable (as legally defined) settled accommodation, supporting them to overcome any move on barriers, and completing their discharge from temporary accommodation. Temporary Accommodation Officer To work with the Lettings Negotiators in the team, to identify the properties needed and to match households to the properties they have sourced ensuring no properties are left unused. Temporary Accommodation Officer To set expectations about the most likely route into settled accommodation, and what actions the household should take to successfully move out of temporary accommodation. To signpost households to relevant support e.g. for benefits or debt advice, to ensure they are in the best position to move into and sustain their settled accommodation. Temporary Accommodation Officer This role is key in ensuring households are able to move on from temporary accommodation, reducing the average stay length and the number of households in temporary accommodation. To mange a caseload of households that have been identified as ready to move on from temporary accommodation into settled accommodation. Using the information about the household to offer suitable (as legally defined) settled accommodation for them, in order for the Council to discharge duties. This could be private rented accommodation, supported housing, direct offer of social housing, choice-based lettings or other settled accommodation options. Temporary Accommodation Officer To review information about the household, updating the housing needs assessment, and other documentation, as necessary, to ensure the needs of the household are fully understood. To make sure the rehousing and resettlement needs of the households are clearly established and understood. Including affordability, geographical restrictions and if there are vulnerabilities or behaviours that will mean specific support is required to move and settle into new accommodation. Making referrals for specialist accommodation and support where this is needed, for example to adult social care. To work at pace, ensuring cases are progressed in a timely way and properties are used efficiently. Temporary Accommodation Officer To liaise with other Council departments and external bodies as required, including Social Care, GPs, fraud etc. to ensure offers of suitable accommodation and required measures to support a successful move into settled accommodation are in place. To support households to prepare to move and to ensure they receive appropriate advice including on their options, their responsibilities and rights for the tenancy they are being offered, and what happens if they reject the property offered. Where choice-based lettings is the best option for the household, making sure they understand what this option is, supporting them to bid on suitable properties, if shortlisted to attend viewings and when they accept an offer to make the move. To undertake property visits and home visits to the household, as required to ensure the suitability of a property and the successful move on from temporary accommodation, where this would be beneficial. To control and conduct all activities to issue relevant discharge notifications to end homelessness duties and maintain relevant records. Including issuing offer letters, discharge notices, managing offer refusals, and other appropriate communications as appropriate to support the statutory process. To assist with resettlement and barriers to moving into the property offered, so the household is ready to be able to quickly accept the offer and move in. Supporting households to find out about their new communities and take the steps needed to settle into a new home, for example about claiming benefits and how to apply for schools. Responsible for dealing with, and supporting, complaints taking remedial action as necessary and using learning from complaints and reviews to support service improvements. To feedback to the Move On Team Lead to support efficient management of the team, including the identification of households ready to move into settled accommodation and the sourcing of suitable properties. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined-up approach in the operational deployment of services.
Apr 17, 2026
Contractor
Temporary Accommodation Officer As part of the Temporary Accommodation Move On team to work with households in temporary accommodation to move into settled accommodation. Understanding their move on needs, matching them to suitable (as legally defined) settled accommodation, supporting them to overcome any move on barriers, and completing their discharge from temporary accommodation. Temporary Accommodation Officer To work with the Lettings Negotiators in the team, to identify the properties needed and to match households to the properties they have sourced ensuring no properties are left unused. Temporary Accommodation Officer To set expectations about the most likely route into settled accommodation, and what actions the household should take to successfully move out of temporary accommodation. To signpost households to relevant support e.g. for benefits or debt advice, to ensure they are in the best position to move into and sustain their settled accommodation. Temporary Accommodation Officer This role is key in ensuring households are able to move on from temporary accommodation, reducing the average stay length and the number of households in temporary accommodation. To mange a caseload of households that have been identified as ready to move on from temporary accommodation into settled accommodation. Using the information about the household to offer suitable (as legally defined) settled accommodation for them, in order for the Council to discharge duties. This could be private rented accommodation, supported housing, direct offer of social housing, choice-based lettings or other settled accommodation options. Temporary Accommodation Officer To review information about the household, updating the housing needs assessment, and other documentation, as necessary, to ensure the needs of the household are fully understood. To make sure the rehousing and resettlement needs of the households are clearly established and understood. Including affordability, geographical restrictions and if there are vulnerabilities or behaviours that will mean specific support is required to move and settle into new accommodation. Making referrals for specialist accommodation and support where this is needed, for example to adult social care. To work at pace, ensuring cases are progressed in a timely way and properties are used efficiently. Temporary Accommodation Officer To liaise with other Council departments and external bodies as required, including Social Care, GPs, fraud etc. to ensure offers of suitable accommodation and required measures to support a successful move into settled accommodation are in place. To support households to prepare to move and to ensure they receive appropriate advice including on their options, their responsibilities and rights for the tenancy they are being offered, and what happens if they reject the property offered. Where choice-based lettings is the best option for the household, making sure they understand what this option is, supporting them to bid on suitable properties, if shortlisted to attend viewings and when they accept an offer to make the move. To undertake property visits and home visits to the household, as required to ensure the suitability of a property and the successful move on from temporary accommodation, where this would be beneficial. To control and conduct all activities to issue relevant discharge notifications to end homelessness duties and maintain relevant records. Including issuing offer letters, discharge notices, managing offer refusals, and other appropriate communications as appropriate to support the statutory process. To assist with resettlement and barriers to moving into the property offered, so the household is ready to be able to quickly accept the offer and move in. Supporting households to find out about their new communities and take the steps needed to settle into a new home, for example about claiming benefits and how to apply for schools. Responsible for dealing with, and supporting, complaints taking remedial action as necessary and using learning from complaints and reviews to support service improvements. To feedback to the Move On Team Lead to support efficient management of the team, including the identification of households ready to move into settled accommodation and the sourcing of suitable properties. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined-up approach in the operational deployment of services.
American International Group
Manchester, Lancashire
Complex Claims Adjuster - Financial Lines page is loaded Complex Claims Adjuster - Financial Lineslocations: London: Manchestertime type: Full timeposted on: Offre publiée il y a 7 joursjob requisition id: JRJoin us as a D&O/FI Complex Claims Adjuster to grow your experience in handling complex claims. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact Focused on Directors & Offices and Financial Institutions claims within Financial Lines, this role is an ideal opportunity to develop your expertise in handling and investigating complex claims. The aim is deal with genuine claims through a proactive, best practice approach, in line with AIGs quality standards - you will actively promote and demonstrate the principles of 'Treating Customers Fairly' in claims handling. You will also proactively identify and review suspect/fraudulent claims on a consistent basis - dealing with such claims in line with our clear guidelines. Your work will involve regular contact with internal stakeholders and brokers, experts, and external lawyers. We want you to build effective relationships with internal and external customers, while acting as a point of referral. You will have the opportunity to grow your experience by providing support to Team Managers and deputizing in their absence. For example, you will assist with monitoring market/industry practices in claims handling. In addition, you can use the claims experience you gain to help improve our products in collaboration with colleagues in underwriting. What you'll need to succeed Knowledge of legal / regulatory and litigation / procedural requirements forFinancial Lines. Specialist knowledge of Directors & Officers technical claims topics. Experience of Financial Institutions claims would be advantageous but not essential. Experience in negotiation, mediation, and arbitration. Policy language skills enabling accurate and consistent policy wording interpretation. Lateral thinking and the ability to problem solve and develop new ideas to improve working practices. Strong communication, time management, administrative and report-writing skills.At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to Area:CL - ClaimsAIG Europe S.A. (U.K. Branch) & American International Group UK Ltd
Apr 16, 2026
Full time
Complex Claims Adjuster - Financial Lines page is loaded Complex Claims Adjuster - Financial Lineslocations: London: Manchestertime type: Full timeposted on: Offre publiée il y a 7 joursjob requisition id: JRJoin us as a D&O/FI Complex Claims Adjuster to grow your experience in handling complex claims. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact Focused on Directors & Offices and Financial Institutions claims within Financial Lines, this role is an ideal opportunity to develop your expertise in handling and investigating complex claims. The aim is deal with genuine claims through a proactive, best practice approach, in line with AIGs quality standards - you will actively promote and demonstrate the principles of 'Treating Customers Fairly' in claims handling. You will also proactively identify and review suspect/fraudulent claims on a consistent basis - dealing with such claims in line with our clear guidelines. Your work will involve regular contact with internal stakeholders and brokers, experts, and external lawyers. We want you to build effective relationships with internal and external customers, while acting as a point of referral. You will have the opportunity to grow your experience by providing support to Team Managers and deputizing in their absence. For example, you will assist with monitoring market/industry practices in claims handling. In addition, you can use the claims experience you gain to help improve our products in collaboration with colleagues in underwriting. What you'll need to succeed Knowledge of legal / regulatory and litigation / procedural requirements forFinancial Lines. Specialist knowledge of Directors & Officers technical claims topics. Experience of Financial Institutions claims would be advantageous but not essential. Experience in negotiation, mediation, and arbitration. Policy language skills enabling accurate and consistent policy wording interpretation. Lateral thinking and the ability to problem solve and develop new ideas to improve working practices. Strong communication, time management, administrative and report-writing skills.At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to Area:CL - ClaimsAIG Europe S.A. (U.K. Branch) & American International Group UK Ltd
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Background & Purpose Workplace Solutions (WPS) is responsible for defining and managing M&G's operational property footprint globally, ensuring safe, secure, efficient and compliant workplaces that support colleagues' evolving needs in a hybrid operating environment.The Senior Controls & Assurance Specialist strengthens WPS' risk maturity by delivering high quality control testing, risk oversight, assurance reviews, governance processes, and Third Party Risk Management (TPRM) support. The role acts as second in command to the Business Assurance Manager, leading significant components of the Business Assurance Plan and providing expert challenge, insight and analysis.This role will work across multiple WPS teams (Sustainability, Health & Safety, Procurement, Operations, Strategy & Planning, Data & Analytics, Programmes & Projects), the Group HR function, Group Risk & Resilience Group Procurement, and M&G Global Services (India), ensuring WPS maintains strong compliance with the Risk Management Framework, Group Governance Manual, Third Party Risk Standards, Model and User Developed Applications (MUDA) Policy, and the uplifted Financial Crime Standards introduced through Financial Crime Enhancement Programme (FCEP). Key Responsibilities 1. Support Delivery & Maturity of the WPS Risk Management Framework Lead defined elements of the WPS Business Assurance Plan: risk reviews, deep dives, control testing, and assurance assignments. Independently review team risk and issue registers for completeness, trend analysis, and escalation triggers. Support the Risk and Control Self-Assessment (RCSA) process: advise Risk Owners, challenge assumptions, test controls and help prepare submissions. Produce high quality risk reporting for the monthly WPS Risk & Controls Working Group. Act as deputy to the Business Assurance Manager during governance meetings, occasionally representing WPS with Group Risk and other forums. Manage documentation and updates to WPS Key Processes and ensure annual attestations are completed. 2. Controls Testing, Issue Management & MUDA Oversight Perform Key and Non Key Control Assessments, verifying design and operating effectiveness. Provide guidance to control owners on documentation standards, test scripts and evidence requirements. Support MetricStream (M&G's Risk Management Tool) issue management: triage, draft entries, track remediation, and monitor ageing of issues. Act as Deputy MUDA Co ordinator : + Review MUDA inventory entries + Support annual attestations + Provide challenge on model risks and materiality + Liaise with MUDA owners to ensure compliance with the MUDA Policy 3. Third Party Risk Management & Supplier Oversight Conduct due diligence checks and re segmentation in line with the WPS Sourcing Cycle. Review supplier contracts prior to signature; identify risks, gaps, or missing controls. Manage contract related entries in the WPS Contract Register and ensure supplier documentation is complete and stored correctly in the WPS Data Library. Raise Front Door references and complete required due diligence in Prevalent (M&G's Procurement Tool) on behalf of WPS. Support WPS representation at the Third Party Risk Management Forum and provide expert input for the FCEP uplift discussions. 4. Group Governance Manual, Policy Compliance & ASoC Processes Co ordinate WPS' contributions to the Annual Statement of Compliance (ASoC) process for Environment, Health & Safety and other GGF policies. Assist with designing simplifications for international office managers and improve response quality through training and guidance. Support the quarterly Conflict of Interest review and ensure timely follow up. Review and update Powers of Attorney, maintaining audit trails. 5. Financial Crime Uplift & Regulatory Standards Compliance Work with Business Assurance Manager to embed uplifted financial crime related controls (per FCEP), including: Supporting identification of high risk roles. Ensuring TPDD, FC Due Diligence, and FC screening controls are understood within WPS. Monitoring whether WPS processes sufficiently reflect Anti Bribery & Corruption, AML/CTF, Sanctions and Fraud frameworks. Highlighting financial crime related risks linked to suppliers, operational processes, corporate facilities, procurement activity, and data handling. 6. Secretariat, Governance & Reporting Responsibilities Provide Secretariat support where required (e.g., Risk & Controls Working Group, SRM SteerCo, SRM Review). Prepare agendas, actions, minutes, and forward looking planners. Support preparation of WPS reports for SLT, ExCom and Group Governance committees. 7. Training, Guidance & Continuous Improvement Deliver training to WPS teams on risks, controls, issues, notifiable events, procurement controls, and Third-Party Risk Management obligations. Identify opportunities to simplify or mature the control environment across WPS. Promote good risk culture and behaviours, supporting the Business Assurance Manager in change management and risk awareness initiatives. Knowledge, Skills & Experience Knowledge (Essential) Strong understanding of risk management, internal controls, and assurance methodologies. Working knowledge of real estate, facilities management and other workplace operations. Familiarity with governance and regulatory expectations across Corporate Functions, especially TPRM, MUDA, and Financial Crime Standards. Skills (Essential) Excellent written and verbal communication, including ability to draft high quality assurance outputs. Ability to work independently under minimal supervision and manage competing priorities. Ability to challenge constructively, influence stakeholders and articulate risks clearly. Competence in Word, Excel, PowerPoint and Visio; ability to work with risk systems such as MetricStream. Experience (Essential) Experience working in a risk, assurance, compliance, audit or governance function. Experience conducting control testing, assurance reviews, process mapping or supporting RCSAs. Experience working with third party oversight, procurement controls or contract governance. Qualifications (Desirable) Degree level or equivalent experience. Professional qualifications advantageous but not required (e.g. IRM, IIA, CIMA, CISI, ACII).Work Level: Manager / ExpertRecruiter: Matt CampbellClose Date: 15th April 2026What we offer:At M&G, we're committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include: As a savings and Investments firm we are proud to offer a valuable pension scheme of 18% , with 13% made up of Employer Contributions and 5% Employee Contributions .We also offer Share Save and our Share Incentive Plan , together with access to financial wellbeing and support services - to help give you real confidence to put your money to work. Enjoy 38 days annual leave including bank holidays,
Apr 15, 2026
Full time
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Background & Purpose Workplace Solutions (WPS) is responsible for defining and managing M&G's operational property footprint globally, ensuring safe, secure, efficient and compliant workplaces that support colleagues' evolving needs in a hybrid operating environment.The Senior Controls & Assurance Specialist strengthens WPS' risk maturity by delivering high quality control testing, risk oversight, assurance reviews, governance processes, and Third Party Risk Management (TPRM) support. The role acts as second in command to the Business Assurance Manager, leading significant components of the Business Assurance Plan and providing expert challenge, insight and analysis.This role will work across multiple WPS teams (Sustainability, Health & Safety, Procurement, Operations, Strategy & Planning, Data & Analytics, Programmes & Projects), the Group HR function, Group Risk & Resilience Group Procurement, and M&G Global Services (India), ensuring WPS maintains strong compliance with the Risk Management Framework, Group Governance Manual, Third Party Risk Standards, Model and User Developed Applications (MUDA) Policy, and the uplifted Financial Crime Standards introduced through Financial Crime Enhancement Programme (FCEP). Key Responsibilities 1. Support Delivery & Maturity of the WPS Risk Management Framework Lead defined elements of the WPS Business Assurance Plan: risk reviews, deep dives, control testing, and assurance assignments. Independently review team risk and issue registers for completeness, trend analysis, and escalation triggers. Support the Risk and Control Self-Assessment (RCSA) process: advise Risk Owners, challenge assumptions, test controls and help prepare submissions. Produce high quality risk reporting for the monthly WPS Risk & Controls Working Group. Act as deputy to the Business Assurance Manager during governance meetings, occasionally representing WPS with Group Risk and other forums. Manage documentation and updates to WPS Key Processes and ensure annual attestations are completed. 2. Controls Testing, Issue Management & MUDA Oversight Perform Key and Non Key Control Assessments, verifying design and operating effectiveness. Provide guidance to control owners on documentation standards, test scripts and evidence requirements. Support MetricStream (M&G's Risk Management Tool) issue management: triage, draft entries, track remediation, and monitor ageing of issues. Act as Deputy MUDA Co ordinator : + Review MUDA inventory entries + Support annual attestations + Provide challenge on model risks and materiality + Liaise with MUDA owners to ensure compliance with the MUDA Policy 3. Third Party Risk Management & Supplier Oversight Conduct due diligence checks and re segmentation in line with the WPS Sourcing Cycle. Review supplier contracts prior to signature; identify risks, gaps, or missing controls. Manage contract related entries in the WPS Contract Register and ensure supplier documentation is complete and stored correctly in the WPS Data Library. Raise Front Door references and complete required due diligence in Prevalent (M&G's Procurement Tool) on behalf of WPS. Support WPS representation at the Third Party Risk Management Forum and provide expert input for the FCEP uplift discussions. 4. Group Governance Manual, Policy Compliance & ASoC Processes Co ordinate WPS' contributions to the Annual Statement of Compliance (ASoC) process for Environment, Health & Safety and other GGF policies. Assist with designing simplifications for international office managers and improve response quality through training and guidance. Support the quarterly Conflict of Interest review and ensure timely follow up. Review and update Powers of Attorney, maintaining audit trails. 5. Financial Crime Uplift & Regulatory Standards Compliance Work with Business Assurance Manager to embed uplifted financial crime related controls (per FCEP), including: Supporting identification of high risk roles. Ensuring TPDD, FC Due Diligence, and FC screening controls are understood within WPS. Monitoring whether WPS processes sufficiently reflect Anti Bribery & Corruption, AML/CTF, Sanctions and Fraud frameworks. Highlighting financial crime related risks linked to suppliers, operational processes, corporate facilities, procurement activity, and data handling. 6. Secretariat, Governance & Reporting Responsibilities Provide Secretariat support where required (e.g., Risk & Controls Working Group, SRM SteerCo, SRM Review). Prepare agendas, actions, minutes, and forward looking planners. Support preparation of WPS reports for SLT, ExCom and Group Governance committees. 7. Training, Guidance & Continuous Improvement Deliver training to WPS teams on risks, controls, issues, notifiable events, procurement controls, and Third-Party Risk Management obligations. Identify opportunities to simplify or mature the control environment across WPS. Promote good risk culture and behaviours, supporting the Business Assurance Manager in change management and risk awareness initiatives. Knowledge, Skills & Experience Knowledge (Essential) Strong understanding of risk management, internal controls, and assurance methodologies. Working knowledge of real estate, facilities management and other workplace operations. Familiarity with governance and regulatory expectations across Corporate Functions, especially TPRM, MUDA, and Financial Crime Standards. Skills (Essential) Excellent written and verbal communication, including ability to draft high quality assurance outputs. Ability to work independently under minimal supervision and manage competing priorities. Ability to challenge constructively, influence stakeholders and articulate risks clearly. Competence in Word, Excel, PowerPoint and Visio; ability to work with risk systems such as MetricStream. Experience (Essential) Experience working in a risk, assurance, compliance, audit or governance function. Experience conducting control testing, assurance reviews, process mapping or supporting RCSAs. Experience working with third party oversight, procurement controls or contract governance. Qualifications (Desirable) Degree level or equivalent experience. Professional qualifications advantageous but not required (e.g. IRM, IIA, CIMA, CISI, ACII).Work Level: Manager / ExpertRecruiter: Matt CampbellClose Date: 15th April 2026What we offer:At M&G, we're committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include: As a savings and Investments firm we are proud to offer a valuable pension scheme of 18% , with 13% made up of Employer Contributions and 5% Employee Contributions .We also offer Share Save and our Share Incentive Plan , together with access to financial wellbeing and support services - to help give you real confidence to put your money to work. Enjoy 38 days annual leave including bank holidays,
"Help protect our customers and our business in a growing, digitally enabled bank." At Castle Trust Bank, we are a specialist UK challenger bank providing property mortgages, retail finance lending and savings products to a wide range of customers. As we continue to grow and evolve, protecting our customers and the Bank from fraud is more important than ever. We are looking for an experienced Fraud Manager to take end to end ownership of fraud management across the Bank, with primary responsibility for our Omni retail finance business. This is a highly visible role, working across Operations, Risk, Compliance, Finance and Commercial teams, with real influence over how fraud risk is identified, managed and mitigated across all business lines. This is a hybrid role based in Basingstoke, with an expectation of 3 days per week in the office. What you'll deliver Own and execute the Bank's fraud management strategy across all business lines, including Omni (retail finance), Property and Savings. Lead fraud prevention, detection and investigation activity, with a particular focus on Omni as the highest volume and most dynamic fraud risk area. Analyse fraud trends and behaviours across products and channels, using insight to strengthen controls and reduce losses. Lead timely and effective fraud investigations, minimising customer detriment and financial exposure. Maintain and enhance fraud rules, tools and systems in partnership with Risk and Operations, ensuring consistency and scalability across the Bank. Produce clear fraud MI, root cause analysis and post incident remediation actions for senior stakeholders and committees. Maximise fraud recoveries and manage financial impacts including chargebacks and write offs. Work closely with Legal, law enforcement and external agencies on fraud cases and resolutions. Ensure fraud policies, procedures and controls remain effective, up to date and compliant across all business areas. Support the continued development of the Bank's wider financial crime framework, ensuring alignment between fraud risk and broader financial crime controls. What you'll bring Proven experience in fraud management within a financial services environment (essential/minimum requirement) Strong understanding of fraud risks across lending and/or savings products, including retail finance, mortgages or deposits (essential/minimum requirement) Deep knowledge of fraud behaviours, tools, controls and UK market best practice (essential/minimum requirement) Excellent investigation and root cause analysis skills. The ability to communicate complex issues clearly to senior stakeholders. Experience working with external bodies such as Action Fraud, law enforcement, FOS or credit reference agencies. A proactive, adaptable approach, able to operate effectively in a fast moving environment. Why join Castle Trust Bank? Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 25 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through Equipsme (includes cash back for Dental and Optical treatment) Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) A supportive, inclusive culture where your work has real impact Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The Place To Work! Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact
Apr 15, 2026
Full time
"Help protect our customers and our business in a growing, digitally enabled bank." At Castle Trust Bank, we are a specialist UK challenger bank providing property mortgages, retail finance lending and savings products to a wide range of customers. As we continue to grow and evolve, protecting our customers and the Bank from fraud is more important than ever. We are looking for an experienced Fraud Manager to take end to end ownership of fraud management across the Bank, with primary responsibility for our Omni retail finance business. This is a highly visible role, working across Operations, Risk, Compliance, Finance and Commercial teams, with real influence over how fraud risk is identified, managed and mitigated across all business lines. This is a hybrid role based in Basingstoke, with an expectation of 3 days per week in the office. What you'll deliver Own and execute the Bank's fraud management strategy across all business lines, including Omni (retail finance), Property and Savings. Lead fraud prevention, detection and investigation activity, with a particular focus on Omni as the highest volume and most dynamic fraud risk area. Analyse fraud trends and behaviours across products and channels, using insight to strengthen controls and reduce losses. Lead timely and effective fraud investigations, minimising customer detriment and financial exposure. Maintain and enhance fraud rules, tools and systems in partnership with Risk and Operations, ensuring consistency and scalability across the Bank. Produce clear fraud MI, root cause analysis and post incident remediation actions for senior stakeholders and committees. Maximise fraud recoveries and manage financial impacts including chargebacks and write offs. Work closely with Legal, law enforcement and external agencies on fraud cases and resolutions. Ensure fraud policies, procedures and controls remain effective, up to date and compliant across all business areas. Support the continued development of the Bank's wider financial crime framework, ensuring alignment between fraud risk and broader financial crime controls. What you'll bring Proven experience in fraud management within a financial services environment (essential/minimum requirement) Strong understanding of fraud risks across lending and/or savings products, including retail finance, mortgages or deposits (essential/minimum requirement) Deep knowledge of fraud behaviours, tools, controls and UK market best practice (essential/minimum requirement) Excellent investigation and root cause analysis skills. The ability to communicate complex issues clearly to senior stakeholders. Experience working with external bodies such as Action Fraud, law enforcement, FOS or credit reference agencies. A proactive, adaptable approach, able to operate effectively in a fast moving environment. Why join Castle Trust Bank? Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 25 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through Equipsme (includes cash back for Dental and Optical treatment) Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) A supportive, inclusive culture where your work has real impact Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The Place To Work! Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact
Day-to-Day Responsibilities Lead the UK Financial Crime ML portfolio, setting technical direction and ensuring high-quality, scalable model delivery across fraud and transaction monitoring use cases. Driveend-to-end model lifecycle ownership - from data exploration and feature engineering to deployment, monitoring, and performance optimisation. Provide hands on technical leadership, reviewing Python code, model design, distributed computing approaches, and architectural decisions. Manage and develop a team of data scientists, setting standards for technical excellence, delivery discipline, and stakeholder engagement. Engage senior stakeholders (1LOD, Compliance, Control Owners, Technology) to prioritise initiatives, resolve competing demands, and ensure regulatory alignment. Candidate Requirements Extensive experience building and deploying machine learning models in production, with strong hands on Python capability. Experience with distributed computing frameworks (e.g., Spark or similar) and scalable data processing environments. Exposure to cloud based platforms (e.g., AWS, Azure, GCP or Databricks) and modern ML/MLOps practices. Proven track record managing and growing high performing data science teams, including technical mentoring and delivery accountability. Strong stakeholder management skills, able to operate in complex, regulated environments; experience in Financial Crime or related risk domains is advantageous. Purpose of the role To design, develop, implement, and support mathematical, statistical, and machine learning models and analytics used in business decision making Accountabilities Design analytics and modelling solutions to complex business problems using domain expertise. Collaboration with technology to specify any dependencies required for analytical solutions, such as data, development environments and tools. Development of high performing, comprehensively documented analytics and modelling solutions, demonstrating their efficacy to business users and independent validation teams. Implementation of analytics and models in accurate, stable, well tested software and work with technology to operationalise them. Provision of ongoing support for the continued effectiveness of analytics and modelling solutions to users. Demonstrate conformance to all Barclays Enterprise Risk Management Policies, particularly Model Risk Policy. Ensure all development activities are undertaken within the defined control environment. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide They manage the direction of a large team or sub function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up to date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in oft complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Apr 15, 2026
Full time
Day-to-Day Responsibilities Lead the UK Financial Crime ML portfolio, setting technical direction and ensuring high-quality, scalable model delivery across fraud and transaction monitoring use cases. Driveend-to-end model lifecycle ownership - from data exploration and feature engineering to deployment, monitoring, and performance optimisation. Provide hands on technical leadership, reviewing Python code, model design, distributed computing approaches, and architectural decisions. Manage and develop a team of data scientists, setting standards for technical excellence, delivery discipline, and stakeholder engagement. Engage senior stakeholders (1LOD, Compliance, Control Owners, Technology) to prioritise initiatives, resolve competing demands, and ensure regulatory alignment. Candidate Requirements Extensive experience building and deploying machine learning models in production, with strong hands on Python capability. Experience with distributed computing frameworks (e.g., Spark or similar) and scalable data processing environments. Exposure to cloud based platforms (e.g., AWS, Azure, GCP or Databricks) and modern ML/MLOps practices. Proven track record managing and growing high performing data science teams, including technical mentoring and delivery accountability. Strong stakeholder management skills, able to operate in complex, regulated environments; experience in Financial Crime or related risk domains is advantageous. Purpose of the role To design, develop, implement, and support mathematical, statistical, and machine learning models and analytics used in business decision making Accountabilities Design analytics and modelling solutions to complex business problems using domain expertise. Collaboration with technology to specify any dependencies required for analytical solutions, such as data, development environments and tools. Development of high performing, comprehensively documented analytics and modelling solutions, demonstrating their efficacy to business users and independent validation teams. Implementation of analytics and models in accurate, stable, well tested software and work with technology to operationalise them. Provision of ongoing support for the continued effectiveness of analytics and modelling solutions to users. Demonstrate conformance to all Barclays Enterprise Risk Management Policies, particularly Model Risk Policy. Ensure all development activities are undertaken within the defined control environment. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide They manage the direction of a large team or sub function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up to date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in oft complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
he Client Service Specialist works with teams across the Private Bank to deliver a seamless and integrated experience to our clients. We are actively looking for driven individuals who are collaborative, engaging and motivated to provide a first-class experience to clients. If you are a detail-oriented natural communicator with a passion for high quality service, the Client Service team may be the one for you. As a Client Service Specialist within the Private Bank, you will work with teams across the bank to deliver a seamless and integrated experience to our clients. We are actively looking for team members who are collaborative, engaging, and motivated to provide a first-class experience to clients. If you are a detail-oriented natural communicator with a passion for high-quality service, this role provides the opportunity to be part of a dynamic team and make a significant impact on our client's experience. Job Responsibilities Manage daily execution of client transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures. A CSS transaction approval levels/limits will vary based on seniority Monitor client cash balances, where necessary liaising with clients to cover positions. Providing information, soliciting responses and recording elections for Corporate Actions on client accounts. Research, follow-up and resolve client inquiries and problems through effective interaction with clients, bankers, investors, product specialists, operations areas, and other staff in a timely and professional manner Research potential (or actual) fraud situations, errors, and losses to ensure prompt and accurate resolution Identify cross-sell opportunities, and elevate to bankers and product partners in order to close or provide advice to the client Verify and maintain data quality as it relates to internal and external client hierarchy and account alignment Required Qualifications, Capabilities and Skills Minimum of Bachelor's degree or equivalent financial qualifications Fluent English Strong relationship management, communication and time management skills Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible Solid comprehension of deposit, banking, brokerage, custody, investment management, mutual funds and credit products as each applies to their specific region's business segment Must understand and comply with the regulations, policies and procedures applicable to these products and services, and grasp the potential financial liabilities of the transactions associated with these products and services if they are not executed properly Previous experience in a similar role within the Financial services and/or Banking industry Capital Markets exam required or passed within 3 months of start date. Preferred Qualifications, Capabilities and Skills multilingual - other foreign languages highly desired This role encompasses the performance of UK regulated activity. The successful candidate will therefore be subject to meeting UK regulatory requirements in the assessment of fitness, propriety, knowledge and competence (as assessed by the Firm) and (where appropriate) approval by the UK Financial Conduct Authority and/or the Prudential Regulation Authority to carry out such activities.
Apr 14, 2026
Full time
he Client Service Specialist works with teams across the Private Bank to deliver a seamless and integrated experience to our clients. We are actively looking for driven individuals who are collaborative, engaging and motivated to provide a first-class experience to clients. If you are a detail-oriented natural communicator with a passion for high quality service, the Client Service team may be the one for you. As a Client Service Specialist within the Private Bank, you will work with teams across the bank to deliver a seamless and integrated experience to our clients. We are actively looking for team members who are collaborative, engaging, and motivated to provide a first-class experience to clients. If you are a detail-oriented natural communicator with a passion for high-quality service, this role provides the opportunity to be part of a dynamic team and make a significant impact on our client's experience. Job Responsibilities Manage daily execution of client transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures. A CSS transaction approval levels/limits will vary based on seniority Monitor client cash balances, where necessary liaising with clients to cover positions. Providing information, soliciting responses and recording elections for Corporate Actions on client accounts. Research, follow-up and resolve client inquiries and problems through effective interaction with clients, bankers, investors, product specialists, operations areas, and other staff in a timely and professional manner Research potential (or actual) fraud situations, errors, and losses to ensure prompt and accurate resolution Identify cross-sell opportunities, and elevate to bankers and product partners in order to close or provide advice to the client Verify and maintain data quality as it relates to internal and external client hierarchy and account alignment Required Qualifications, Capabilities and Skills Minimum of Bachelor's degree or equivalent financial qualifications Fluent English Strong relationship management, communication and time management skills Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible Solid comprehension of deposit, banking, brokerage, custody, investment management, mutual funds and credit products as each applies to their specific region's business segment Must understand and comply with the regulations, policies and procedures applicable to these products and services, and grasp the potential financial liabilities of the transactions associated with these products and services if they are not executed properly Previous experience in a similar role within the Financial services and/or Banking industry Capital Markets exam required or passed within 3 months of start date. Preferred Qualifications, Capabilities and Skills multilingual - other foreign languages highly desired This role encompasses the performance of UK regulated activity. The successful candidate will therefore be subject to meeting UK regulatory requirements in the assessment of fitness, propriety, knowledge and competence (as assessed by the Firm) and (where appropriate) approval by the UK Financial Conduct Authority and/or the Prudential Regulation Authority to carry out such activities.
Community spirit. Ceaseless ambition. Passion that just keeps growing. Supporter Satisfaction & Quality Manager £38,000 - £42,435 plus benefits Reports to: Supporter Services, Senior Manager Grade: M1 Directorate : Chief Operating Office Contract : Permanent Hours: Full time 35 hours per week Location : Homebased Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Closing date: 27 April 2026, 23:55 How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the application questions and work history section of the online application form for us to be able to assess you quickly, fairly, and objectively. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible. Recruitment process: 2 stage interview process consisting of a presentation task and role based competency interview. Interview date: From 14 May 2026 At Cancer Research UK, we exist to beat cancer. You'll lead the Satisfaction and Quality function within Supporter Services, ensuring that all service levels and performance standards are met. Through strong leadership, clear direction and a collaborative approach, you'll help shape a consistently excellent supporter experience across the entire organisation. You'll oversee a team of around three Complaints Executives (growing seasonally), driving high performance, creating a positive culture, and ensuring Supporter Services operates seamlessly and effectively. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you. What will I be doing? Lead, manage and develop your team to deliver a high standard of service, continuously improving quality and efficiency. Set and monitor objectives and KPIs, celebrating success and addressing underperformance through structured performance management. Build and maintain strong stakeholder relationships, collaborating across CRUK to enhance the supporter journey. Run regular complaints surgeries with internal teams and use data and insight to influence decision making and shape future processes. Act as Supporter Services' lead for fraud, safeguarding and vulnerable individuals, working closely with CRUK specialists. Oversee resource allocation across Supporter Services, putting the supporter at the heart of all decisions. Partner with senior leaders to identify and implement cost saving and process streamlining opportunities. Contribute to budget management, champion equality, diversity and inclusion, and support wider Supporter Engagement objectives. Maintain the relationship with the Fundraising Regulator and ensure accurate annual complaints reporting. What are you looking for? Expert knowledge of managing complaints and strong stakeholder management experience, working confidently across varied teams. A solutions focused mindset with the ability to analyse data and communicate findings clearly for strategic and operational decision making. Excellent communication skills and the ability to build rapport across a broad audience. Knowledge of fundraising regulation, compliance and supporter service best practices. Proven experience in leading high performing teams and supporting their development. Expertise in performance reporting, KPIs, and operational improvement. Comfortable working in a matrix environment, with resilience, flexibility and a big picture mindset. Strong IT literacy and experience using data tools to drive efficient, improved ways of working. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human: Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. Additional information For more information about working with us please visit our website or contact us at . For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.
Apr 14, 2026
Full time
Community spirit. Ceaseless ambition. Passion that just keeps growing. Supporter Satisfaction & Quality Manager £38,000 - £42,435 plus benefits Reports to: Supporter Services, Senior Manager Grade: M1 Directorate : Chief Operating Office Contract : Permanent Hours: Full time 35 hours per week Location : Homebased Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Closing date: 27 April 2026, 23:55 How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the application questions and work history section of the online application form for us to be able to assess you quickly, fairly, and objectively. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible. Recruitment process: 2 stage interview process consisting of a presentation task and role based competency interview. Interview date: From 14 May 2026 At Cancer Research UK, we exist to beat cancer. You'll lead the Satisfaction and Quality function within Supporter Services, ensuring that all service levels and performance standards are met. Through strong leadership, clear direction and a collaborative approach, you'll help shape a consistently excellent supporter experience across the entire organisation. You'll oversee a team of around three Complaints Executives (growing seasonally), driving high performance, creating a positive culture, and ensuring Supporter Services operates seamlessly and effectively. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you. What will I be doing? Lead, manage and develop your team to deliver a high standard of service, continuously improving quality and efficiency. Set and monitor objectives and KPIs, celebrating success and addressing underperformance through structured performance management. Build and maintain strong stakeholder relationships, collaborating across CRUK to enhance the supporter journey. Run regular complaints surgeries with internal teams and use data and insight to influence decision making and shape future processes. Act as Supporter Services' lead for fraud, safeguarding and vulnerable individuals, working closely with CRUK specialists. Oversee resource allocation across Supporter Services, putting the supporter at the heart of all decisions. Partner with senior leaders to identify and implement cost saving and process streamlining opportunities. Contribute to budget management, champion equality, diversity and inclusion, and support wider Supporter Engagement objectives. Maintain the relationship with the Fundraising Regulator and ensure accurate annual complaints reporting. What are you looking for? Expert knowledge of managing complaints and strong stakeholder management experience, working confidently across varied teams. A solutions focused mindset with the ability to analyse data and communicate findings clearly for strategic and operational decision making. Excellent communication skills and the ability to build rapport across a broad audience. Knowledge of fundraising regulation, compliance and supporter service best practices. Proven experience in leading high performing teams and supporting their development. Expertise in performance reporting, KPIs, and operational improvement. Comfortable working in a matrix environment, with resilience, flexibility and a big picture mindset. Strong IT literacy and experience using data tools to drive efficient, improved ways of working. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human: Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. Additional information For more information about working with us please visit our website or contact us at . For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.
Leading international law firm are looking to hire an additional Associate level lawyer to join their specialist Regulatory & Investigation team- this role can be based in Edinburgh or Glasgow with hybrid working also available. Role Profile: The Dispute Resolution team are involved in complex financial products, capital markets, financial services transactions, and instruments, as well as securities and financial fraud disputes and investigations. This is an opportunity for an Associate to join the growing contentious regulatory and financial crime practice. You will work with financial institutions and large corporations in relation to complex internal and external investigations and regulatory enforcement proceedings on a range of matters. Your role will also involve advising institutions and individuals on regulatory and financial crime compliance, including in relation to financial market conduct, the conduct of business, senior management and governance, non-financial misconduct, money laundering, and bribery and corruption issues, often in collaboration with our overseas offices. The role will include: Providing support on a range of internal and external investigations across a range of sectors, including financial services, energy, pharma, and media; Advising on financial services regulatory and financial crime issues; Building and maintain client relationships; Making significant contributions to business development, including providing thought leadership, to raise the profile of the firm externally; Working closely with the Banking, Financial Markets Litigation team where appropriate. Candidate Requirements: This is an exciting and challenging role and an excellent opportunity for an Associate, who is passionate about working within a global firm and in supporting the ongoing growth of the practice. You will maintain client relationships, contribute to business development and thought leadership, raise your own profile, and support the continued growth of the practice. Ideally you will have: Circa 4+ PQE. Experience in internal investigations for financial institutions and/or corporations; Experience in investigations brought by regulatory and/or law enforcement bodies, including FCA, PRA, FRC, and SFO; General financial services law knowledge; Experience in handling regulatory and enforcement agency requests; Experience with legal and regulatory requirements in relation to anti-money laundering/terrorist financing, the UK Bribery Act, and the Proceeds of Crime Act On Offer: On offer is a competitive salary and benefits package and a company that offers excellent work /life balance and career progression. To Apply: For a confidential discussion about this position, to request the full job description or to apply, please contact: David Thomson- Director Edinburgh: (0) Glasgow: (0) London: (0) Dublin: (0) 1 Email:
Apr 14, 2026
Full time
Leading international law firm are looking to hire an additional Associate level lawyer to join their specialist Regulatory & Investigation team- this role can be based in Edinburgh or Glasgow with hybrid working also available. Role Profile: The Dispute Resolution team are involved in complex financial products, capital markets, financial services transactions, and instruments, as well as securities and financial fraud disputes and investigations. This is an opportunity for an Associate to join the growing contentious regulatory and financial crime practice. You will work with financial institutions and large corporations in relation to complex internal and external investigations and regulatory enforcement proceedings on a range of matters. Your role will also involve advising institutions and individuals on regulatory and financial crime compliance, including in relation to financial market conduct, the conduct of business, senior management and governance, non-financial misconduct, money laundering, and bribery and corruption issues, often in collaboration with our overseas offices. The role will include: Providing support on a range of internal and external investigations across a range of sectors, including financial services, energy, pharma, and media; Advising on financial services regulatory and financial crime issues; Building and maintain client relationships; Making significant contributions to business development, including providing thought leadership, to raise the profile of the firm externally; Working closely with the Banking, Financial Markets Litigation team where appropriate. Candidate Requirements: This is an exciting and challenging role and an excellent opportunity for an Associate, who is passionate about working within a global firm and in supporting the ongoing growth of the practice. You will maintain client relationships, contribute to business development and thought leadership, raise your own profile, and support the continued growth of the practice. Ideally you will have: Circa 4+ PQE. Experience in internal investigations for financial institutions and/or corporations; Experience in investigations brought by regulatory and/or law enforcement bodies, including FCA, PRA, FRC, and SFO; General financial services law knowledge; Experience in handling regulatory and enforcement agency requests; Experience with legal and regulatory requirements in relation to anti-money laundering/terrorist financing, the UK Bribery Act, and the Proceeds of Crime Act On Offer: On offer is a competitive salary and benefits package and a company that offers excellent work /life balance and career progression. To Apply: For a confidential discussion about this position, to request the full job description or to apply, please contact: David Thomson- Director Edinburgh: (0) Glasgow: (0) London: (0) Dublin: (0) 1 Email:
A reputable banking institution in Cardiff seeks a Fraud Prevention Officer to execute strategies and investigate fraud cases. This role requires strong customer service experience and attention to detail. You will assess fraud risks, collaborate with stakeholders, and provide exceptional service. Competitive salary with additional benefits like a bonus scheme and flexible working options are included. A strong focus on diversity and a commitment to employee development are also emphasized.
Apr 13, 2026
Full time
A reputable banking institution in Cardiff seeks a Fraud Prevention Officer to execute strategies and investigate fraud cases. This role requires strong customer service experience and attention to detail. You will assess fraud risks, collaborate with stakeholders, and provide exceptional service. Competitive salary with additional benefits like a bonus scheme and flexible working options are included. A strong focus on diversity and a commitment to employee development are also emphasized.
Fraud Specialist OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign click apply for full job details
Apr 13, 2026
Full time
Fraud Specialist OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign click apply for full job details
A specialist UK challenger bank is looking for an experienced Fraud Manager to take ownership of fraud management across the Bank, especially in retail finance. This strategic role involves collaboration with various teams to identify and mitigate fraud risks effectively. Candidates must have proven experience in fraud management within financial services and a strong understanding of fraud risks. The position is hybrid, requiring three days in the Basingstoke office.
Apr 13, 2026
Full time
A specialist UK challenger bank is looking for an experienced Fraud Manager to take ownership of fraud management across the Bank, especially in retail finance. This strategic role involves collaboration with various teams to identify and mitigate fraud risks effectively. Candidates must have proven experience in fraud management within financial services and a strong understanding of fraud risks. The position is hybrid, requiring three days in the Basingstoke office.
"Help deliver fair customer outcomes whilst safeguarding the bank." At Castle Trust Bank, we are a specialist UK challenger bank providing property mortgages, retail finance lending and savings products to a wide range of customers. As we continue to grow and evolve, protecting our customers and the Bank from fraud is more important than ever. We are looking for an Arrears & Collections Associate to join our Property division. This role focuses on managing customer interactions related to maturing loans, addressing arrears, and ensuring effective recovery processes. Main responsibilities will include negotiating repayment solutions, assessing customer circumstances (including vulnerabilities), and initiating recovery actions when necessary. You will be involved in the following: The role will be on a hybrid working arrangement, 3 days a week from our Basingstoke office (Monday and Wednesday compulsory, the other day optional) and the rest of the week from home. What you'll deliver As part of our Collections team, you will: Engage with customers to ensure loan repayments by maturity dates. Manage arrears cases, understanding customer financial circumstances to find suitable resolutions. Recommend bespoke support strategies to the Customer Service and Collections Manager. Initiate recovery actions, including appointing receivers or solicitors when required. Plan and prioritise workload, ensuring compliance with regulatory standards. Maintain up-to-date knowledge of regulatory requirements and internal policies. What we are looking for in you Key Skills and Experience Collections/Arrears Management: Proven experience in managing collections and recoveries. Negotiation and Problem-Solving: Strong ability to negotiate repayment arrangements, resolve complaints, and handle objections effectively. Telephony Skills: Experience in customer communication, with a focus on probing, questioning, and showing empathy. Regulatory Knowledge: Understanding of customer vulnerability, Consumer Duty, and available support options. Technical Proficiency: Competent in Microsoft Office and navigating multiple systems during customer interactions. Desirable Skills Authority to agree on payment arrangements or concessions. Experience in customer service related to completed mortgage loans. Core Attributes Strong communication, relationship-building, and decision-making abilities. Commitment to delivering excellent customer service while ensuring compliance with regulations. Motivation to support business success and prioritise positive customer outcomes. Why join Castle Trust Bank? Competitive salary (£28,000 to £32,000, dependent on experience) Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 25 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through Equipsme (includes cash back for Dental and Optical treatment) Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) A supportive, inclusive culture where your work has real impact Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The Place To Work! Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact . Check out our careers page
Apr 13, 2026
Full time
"Help deliver fair customer outcomes whilst safeguarding the bank." At Castle Trust Bank, we are a specialist UK challenger bank providing property mortgages, retail finance lending and savings products to a wide range of customers. As we continue to grow and evolve, protecting our customers and the Bank from fraud is more important than ever. We are looking for an Arrears & Collections Associate to join our Property division. This role focuses on managing customer interactions related to maturing loans, addressing arrears, and ensuring effective recovery processes. Main responsibilities will include negotiating repayment solutions, assessing customer circumstances (including vulnerabilities), and initiating recovery actions when necessary. You will be involved in the following: The role will be on a hybrid working arrangement, 3 days a week from our Basingstoke office (Monday and Wednesday compulsory, the other day optional) and the rest of the week from home. What you'll deliver As part of our Collections team, you will: Engage with customers to ensure loan repayments by maturity dates. Manage arrears cases, understanding customer financial circumstances to find suitable resolutions. Recommend bespoke support strategies to the Customer Service and Collections Manager. Initiate recovery actions, including appointing receivers or solicitors when required. Plan and prioritise workload, ensuring compliance with regulatory standards. Maintain up-to-date knowledge of regulatory requirements and internal policies. What we are looking for in you Key Skills and Experience Collections/Arrears Management: Proven experience in managing collections and recoveries. Negotiation and Problem-Solving: Strong ability to negotiate repayment arrangements, resolve complaints, and handle objections effectively. Telephony Skills: Experience in customer communication, with a focus on probing, questioning, and showing empathy. Regulatory Knowledge: Understanding of customer vulnerability, Consumer Duty, and available support options. Technical Proficiency: Competent in Microsoft Office and navigating multiple systems during customer interactions. Desirable Skills Authority to agree on payment arrangements or concessions. Experience in customer service related to completed mortgage loans. Core Attributes Strong communication, relationship-building, and decision-making abilities. Commitment to delivering excellent customer service while ensuring compliance with regulations. Motivation to support business success and prioritise positive customer outcomes. Why join Castle Trust Bank? Competitive salary (£28,000 to £32,000, dependent on experience) Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 25 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through Equipsme (includes cash back for Dental and Optical treatment) Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) A supportive, inclusive culture where your work has real impact Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The Place To Work! Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact . Check out our careers page
We know that our people are our biggest investment and finding the right people who will put our customers first and provide world class service is a tough job which is why, when we find talented people, we want to develop them and enable them to grow a career with us, not just fill a seat in a contact centre. At V12 Retail Finance we offer a multitude of financial services career pathways, beginning in the heart of the business; our customer services team. Here you will get to know the inner workings of Retail Finance whilst interacting daily with our customers and getting to know what is important to them and delivering great outcomes on every call. From here you can discover various specialisms via our 'Connect and Learn' scheme and choose which career path you wish to follow from Underwriting and Fraud Prevention to Specialist Customer Support, account management and much more. What you will do As a Customer Service Executive, you will be based within our contact centre and work with our customers to help them with their queries, carrying out day to day transactions and providing excellent customer outcomes at all times. You'll make a positive impact on every customer call, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service. Our current opening hours are Monday-Friday 9-5pm, our contractual hours are Monday to Friday 8.00am - 8.00pm, Saturday 9.00am to 6.00pm and Sunday 10.00am to 5.00pm and we may look to extend opening hours in the future. You will be scheduled a flexible shift pattern covering these hours for a total of 35 hours per week. During training you will work full time onsite in our Cardiff office, thereafter you will be able to work on a hybrid basis (50% in office). Can you do it? We are looking for potential. People who want to build a career in financial services and will bring the behaviours that we value; Customer focus, ownership, forward thinking, team work and risk awareness. If you are a proactive individual who has a flair for customer service, good attention to detail and thrives as a part of a lively team then you could be part of a growing business who are approachable, driven and hold the customer at the heart of everything they do. If successful you will receive a comprehensive induction and training programme to ensure you have the expert knowledge and confidence to service our customer's needs. As part of on-going development for you we will work with you to design a development plan that is unique to your own requirements that will help you grow not only in the team but also within the business. How you will be rewarded Along with a competitive salary you also get; Annual bonus scheme Life assurance Matched pension contributions 25 days annual leave plus bank holidays and your birthday off, on us! A wide range of flexible benefits from Cycle2Work to private healthcare Online GP/Physio service and other wellbeing benefits Free fruit and hot drinks throughout the day Paid volunteering days and matched charity fundraising Free parking At V12 Retail Finance you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover. As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and dedicated breakout areas. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.
Apr 12, 2026
Full time
We know that our people are our biggest investment and finding the right people who will put our customers first and provide world class service is a tough job which is why, when we find talented people, we want to develop them and enable them to grow a career with us, not just fill a seat in a contact centre. At V12 Retail Finance we offer a multitude of financial services career pathways, beginning in the heart of the business; our customer services team. Here you will get to know the inner workings of Retail Finance whilst interacting daily with our customers and getting to know what is important to them and delivering great outcomes on every call. From here you can discover various specialisms via our 'Connect and Learn' scheme and choose which career path you wish to follow from Underwriting and Fraud Prevention to Specialist Customer Support, account management and much more. What you will do As a Customer Service Executive, you will be based within our contact centre and work with our customers to help them with their queries, carrying out day to day transactions and providing excellent customer outcomes at all times. You'll make a positive impact on every customer call, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service. Our current opening hours are Monday-Friday 9-5pm, our contractual hours are Monday to Friday 8.00am - 8.00pm, Saturday 9.00am to 6.00pm and Sunday 10.00am to 5.00pm and we may look to extend opening hours in the future. You will be scheduled a flexible shift pattern covering these hours for a total of 35 hours per week. During training you will work full time onsite in our Cardiff office, thereafter you will be able to work on a hybrid basis (50% in office). Can you do it? We are looking for potential. People who want to build a career in financial services and will bring the behaviours that we value; Customer focus, ownership, forward thinking, team work and risk awareness. If you are a proactive individual who has a flair for customer service, good attention to detail and thrives as a part of a lively team then you could be part of a growing business who are approachable, driven and hold the customer at the heart of everything they do. If successful you will receive a comprehensive induction and training programme to ensure you have the expert knowledge and confidence to service our customer's needs. As part of on-going development for you we will work with you to design a development plan that is unique to your own requirements that will help you grow not only in the team but also within the business. How you will be rewarded Along with a competitive salary you also get; Annual bonus scheme Life assurance Matched pension contributions 25 days annual leave plus bank holidays and your birthday off, on us! A wide range of flexible benefits from Cycle2Work to private healthcare Online GP/Physio service and other wellbeing benefits Free fruit and hot drinks throughout the day Paid volunteering days and matched charity fundraising Free parking At V12 Retail Finance you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover. As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and dedicated breakout areas. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.
Cardiff Based Role with hybrid working About the role As part of the Fraud Prevention team you will be responsible for executing the fraud prevention strategies effectively, to investigate and report cases of suspected or confirmed fraud accordingly. Key Responsibilities Assess potential 1st, 2nd or 3rd party fraud at application stage and take action to mitigate any risk identified, in accordance with the company's fraud prevention strategy Escalate complex/priority cases within SLAs Where required, to review and assess documentation received in line with internal and regulatory requirements Act as a fraud prevention point of contact for relevant third parties, including but not limited to, internal stakeholders, Cifas and SIRA Work to agreed service level agreement (SLAs) providing exceptional customer service to applicants and retail partners Be self motivated and take accountability for own workloads with minimal supervision when required The role is based in Cardiff and requires full time office attendance for the first 3 months, reverting to full Hybrid working thereafter on a rota basis in line with team shift patterns. Must be able to work a 35 hour shift pattern within the hours of 8.00am 8.00pm Monday to Friday, 8.00am 6.00pm on a Saturday and 9.00am 5.00pm on a Sunday. What You Will Bring Experience in a customer facing role Works well with others in the team and acts as a role model, setting high standards of quality and demonstrating commitment to self development Logical thinker with an attention to detail Strong oral and written communication skills Ability to work off own initiative and prioritise workload How you will be rewarded Along with a competitive salary you also get; Annual bonus scheme Life assurance Matched pension contributions 25 days annual leave plus bank holidays and your birthday off, on us! A wide range of flexible benefits from Cycle2Work to private healthcare Online GP/Physio service pus other wellbeing benefits Free fruit and hot drinks throughout the day Paid volunteering days and matched charity fundraising Free parking Everyone is different. Everyone is valued As part of our vision to become the most trusted specialist lender in the UK, we've been helping customers and businesses fulfil their ambitions since 1952. In that time, we've learned that we're more than the sum of our parts. We're a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate. Every one of our employees brings unique talent, ability and perspective to their role. That's why Secure Trust Bank Group nurtures differences. We understand that we perform better because we're not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are. We're an award winning bank providing savings accounts and lending services to over one million customers. We're Secure Trust Bank Group. We embrace difference.
Apr 12, 2026
Full time
Cardiff Based Role with hybrid working About the role As part of the Fraud Prevention team you will be responsible for executing the fraud prevention strategies effectively, to investigate and report cases of suspected or confirmed fraud accordingly. Key Responsibilities Assess potential 1st, 2nd or 3rd party fraud at application stage and take action to mitigate any risk identified, in accordance with the company's fraud prevention strategy Escalate complex/priority cases within SLAs Where required, to review and assess documentation received in line with internal and regulatory requirements Act as a fraud prevention point of contact for relevant third parties, including but not limited to, internal stakeholders, Cifas and SIRA Work to agreed service level agreement (SLAs) providing exceptional customer service to applicants and retail partners Be self motivated and take accountability for own workloads with minimal supervision when required The role is based in Cardiff and requires full time office attendance for the first 3 months, reverting to full Hybrid working thereafter on a rota basis in line with team shift patterns. Must be able to work a 35 hour shift pattern within the hours of 8.00am 8.00pm Monday to Friday, 8.00am 6.00pm on a Saturday and 9.00am 5.00pm on a Sunday. What You Will Bring Experience in a customer facing role Works well with others in the team and acts as a role model, setting high standards of quality and demonstrating commitment to self development Logical thinker with an attention to detail Strong oral and written communication skills Ability to work off own initiative and prioritise workload How you will be rewarded Along with a competitive salary you also get; Annual bonus scheme Life assurance Matched pension contributions 25 days annual leave plus bank holidays and your birthday off, on us! A wide range of flexible benefits from Cycle2Work to private healthcare Online GP/Physio service pus other wellbeing benefits Free fruit and hot drinks throughout the day Paid volunteering days and matched charity fundraising Free parking Everyone is different. Everyone is valued As part of our vision to become the most trusted specialist lender in the UK, we've been helping customers and businesses fulfil their ambitions since 1952. In that time, we've learned that we're more than the sum of our parts. We're a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate. Every one of our employees brings unique talent, ability and perspective to their role. That's why Secure Trust Bank Group nurtures differences. We understand that we perform better because we're not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are. We're an award winning bank providing savings accounts and lending services to over one million customers. We're Secure Trust Bank Group. We embrace difference.
