Overview Job Title: Head Waiter Reports to: Founder Functionality responsibility to: Front of House Team Other regular relationships: Kitchen Leadership, Owners / Senior Management Location: Mayfair, Central London (opposite Selfridges, minutes from Bond Street) Salary: £31,000 - £34,000 per annum + bonus scheme (based on performance and customer satisfaction) About the Restaurant Lazeez Tapas Mayfair is a long-established, family-run restaurant in one of London's most prestigious locations. Serving Lebanese inspired tapas, the restaurant combines a relaxed café-style atmosphere with high standards of food, service and presentation. It also benefits from a Parisian terrace setting directly opposite one of the world's most famous department stores and attracts a largely tourist guest base. The business has operated with the same owners for 19 years and is now moving with the times through an exciting reopening. The restaurant is launching with a brand-new team, a simple, effective menu, and a renewed focus on calm, personable hospitality delivered in a professional, well-presented way. Role Purpose The Head Waiter will be a key leader in reopening the front of house operation and setting the standard for guest experience. This is not about rushing guests; it's about calm, confident hospitality, professional presentation and consistent service. You will lead by example on the floor, help build a new team culture, and deliver a warm, relaxed experience for a high tourist footfall guest base. High performance will be recognised quickly, with genuine progression into higher roles as the business grows. Key Responsibilities Lead service on the floor and set standards from day one Deliver exceptional customer service in a calm, relaxed environment Ensure professional presentation of self and team at all times Support the training and development of a brand-new team Work closely with the kitchen to ensure smooth service and great guest experience Handle guest questions or concerns confidently and professionally Keep service simple, effective and aligned to the restaurant's systems Support peak periods Performance Metrics & Key Deliverables Customer satisfaction and positive guest feedback Consistency of service standards and professionalism Effective team leadership during service Smooth handling of peak periods without losing the relaxed environment Contribution to building a positive reopening culture Training, Reopening & Progression Opportunity This is a reopening team. You will be part of opening the restaurant back up and setting the tone for service standards and culture. Training provided Progression can be rapid for high performers Clear FOH route: Head Waiter Assistant Manager Working Pattern Operating hours: 10:30am - 11:00pm Typical shifts: 08:30am - 5:00pm (opening) / 4:30pm - 11:30pm (closing) Double shifts may be available The restaurant may close one day per week (day to be confirmed) Candidate Profile Essential Skills & Experience required Experience in a senior waiter / head waiter role Strong customer service skills and calm leadership presence Excellent communication and team coordination High standards of professional presentation Willingness to learn, follow the system, and build something from reopening Desirable Skills & Experience required Experience in tourist-heavy or high-footfall Central London venues Experience supporting training, onboarding or opening teams Team Structure Works closely with the kitchen leadership team Supports and leads the wider front of house team during service General Responsibilities Uphold restaurant standards, values and service expectations at all times Follow the system and ways of working agreed for the reopening Maintain a professional appearance and attitude on shift Comply with all relevant legislation and internal policies relating to health & safety Support a calm, personable environment while delivering consistently high standards Universal Personal Responsibilities That you always present a professional image, both on site and to guests, and to be an ambassador for the restaurant by demonstrating its values That you follow the correct processes and understand the consequences of failing to do so, and that you actively share responsibility with the owners, managers and team for the success of the business That you treat all colleagues fairly, working according to the principles of equal opportunity and respect That you are willing to work in excess of usual working hours when the balance of the business needs it, with flexibility where there is a clear benefit to the business That you are compliant with all legal requirements relevant to your role and support the team to uphold those standards Universal Team Participation Responsibilities That you understand, question where appropriate, and agree the Team Objectives, service standards and your own Personal Objectives Can explain the expectations of your role and the measures of success Attend one-to-one reviews and performance check-ins on a regular basis to ensure your objectives are clear and up to date That you comply with all processes and procedures to ensure that personal, team and business performance standards are maintained That you take ownership of work and contribute to making decisions That problem solving and creative thinking are actively applied to maximise guest satisfaction and service quality That you are a team player and support your colleagues as appropriate That you seek to continuously improve performance by learning and developing new skills and keeping up to date with best practice in hospitality That you take ownership of personal development, seeking feedback and training to continuously improve performance and contribution That you undergo appropriate levels of coaching, development and support when needed That you provide ideas and suggestions for improving your own and team performance That you remain adaptable and responsive to business needs, demonstrating flexibility in supporting team and organisational goals Actively provide constructive feedback and suggestions to support continuous improvement across the restaurant
Apr 18, 2026
Full time
Overview Job Title: Head Waiter Reports to: Founder Functionality responsibility to: Front of House Team Other regular relationships: Kitchen Leadership, Owners / Senior Management Location: Mayfair, Central London (opposite Selfridges, minutes from Bond Street) Salary: £31,000 - £34,000 per annum + bonus scheme (based on performance and customer satisfaction) About the Restaurant Lazeez Tapas Mayfair is a long-established, family-run restaurant in one of London's most prestigious locations. Serving Lebanese inspired tapas, the restaurant combines a relaxed café-style atmosphere with high standards of food, service and presentation. It also benefits from a Parisian terrace setting directly opposite one of the world's most famous department stores and attracts a largely tourist guest base. The business has operated with the same owners for 19 years and is now moving with the times through an exciting reopening. The restaurant is launching with a brand-new team, a simple, effective menu, and a renewed focus on calm, personable hospitality delivered in a professional, well-presented way. Role Purpose The Head Waiter will be a key leader in reopening the front of house operation and setting the standard for guest experience. This is not about rushing guests; it's about calm, confident hospitality, professional presentation and consistent service. You will lead by example on the floor, help build a new team culture, and deliver a warm, relaxed experience for a high tourist footfall guest base. High performance will be recognised quickly, with genuine progression into higher roles as the business grows. Key Responsibilities Lead service on the floor and set standards from day one Deliver exceptional customer service in a calm, relaxed environment Ensure professional presentation of self and team at all times Support the training and development of a brand-new team Work closely with the kitchen to ensure smooth service and great guest experience Handle guest questions or concerns confidently and professionally Keep service simple, effective and aligned to the restaurant's systems Support peak periods Performance Metrics & Key Deliverables Customer satisfaction and positive guest feedback Consistency of service standards and professionalism Effective team leadership during service Smooth handling of peak periods without losing the relaxed environment Contribution to building a positive reopening culture Training, Reopening & Progression Opportunity This is a reopening team. You will be part of opening the restaurant back up and setting the tone for service standards and culture. Training provided Progression can be rapid for high performers Clear FOH route: Head Waiter Assistant Manager Working Pattern Operating hours: 10:30am - 11:00pm Typical shifts: 08:30am - 5:00pm (opening) / 4:30pm - 11:30pm (closing) Double shifts may be available The restaurant may close one day per week (day to be confirmed) Candidate Profile Essential Skills & Experience required Experience in a senior waiter / head waiter role Strong customer service skills and calm leadership presence Excellent communication and team coordination High standards of professional presentation Willingness to learn, follow the system, and build something from reopening Desirable Skills & Experience required Experience in tourist-heavy or high-footfall Central London venues Experience supporting training, onboarding or opening teams Team Structure Works closely with the kitchen leadership team Supports and leads the wider front of house team during service General Responsibilities Uphold restaurant standards, values and service expectations at all times Follow the system and ways of working agreed for the reopening Maintain a professional appearance and attitude on shift Comply with all relevant legislation and internal policies relating to health & safety Support a calm, personable environment while delivering consistently high standards Universal Personal Responsibilities That you always present a professional image, both on site and to guests, and to be an ambassador for the restaurant by demonstrating its values That you follow the correct processes and understand the consequences of failing to do so, and that you actively share responsibility with the owners, managers and team for the success of the business That you treat all colleagues fairly, working according to the principles of equal opportunity and respect That you are willing to work in excess of usual working hours when the balance of the business needs it, with flexibility where there is a clear benefit to the business That you are compliant with all legal requirements relevant to your role and support the team to uphold those standards Universal Team Participation Responsibilities That you understand, question where appropriate, and agree the Team Objectives, service standards and your own Personal Objectives Can explain the expectations of your role and the measures of success Attend one-to-one reviews and performance check-ins on a regular basis to ensure your objectives are clear and up to date That you comply with all processes and procedures to ensure that personal, team and business performance standards are maintained That you take ownership of work and contribute to making decisions That problem solving and creative thinking are actively applied to maximise guest satisfaction and service quality That you are a team player and support your colleagues as appropriate That you seek to continuously improve performance by learning and developing new skills and keeping up to date with best practice in hospitality That you take ownership of personal development, seeking feedback and training to continuously improve performance and contribution That you undergo appropriate levels of coaching, development and support when needed That you provide ideas and suggestions for improving your own and team performance That you remain adaptable and responsive to business needs, demonstrating flexibility in supporting team and organisational goals Actively provide constructive feedback and suggestions to support continuous improvement across the restaurant
Assistant restaurant general manager Welcome to KFC. Home of the real ones. We sell the worlds best chicken. Weve done it for a long old time since 1939, when the idea of finger lickin good chicken popped into our Colonels head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago click apply for full job details
Apr 16, 2026
Full time
Assistant restaurant general manager Welcome to KFC. Home of the real ones. We sell the worlds best chicken. Weve done it for a long old time since 1939, when the idea of finger lickin good chicken popped into our Colonels head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago click apply for full job details
Joinus at Accor,wherelife pulseswithpassion! As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo. Byjoiningus,youwillbecomeaHeartist ,becausehospitalityis, first andforemost, aworkofheart. Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world! Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment. Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet. Hospitalityisaworkofheart, Joinus andbecomeaHeartist . Job Description Job profile All applicants must be happy working customer facing at all times. From morning shifts until evening work. As a General Assistant Multi Task Team Member you will provide excellent counter and table service when applicable to the hotel's guests and have complete knowledge of all food and beverage items offered on the menu. Job responsibilities You will provide excellent counter and table service when applicable to the hotel's guests and have complete knowledge of all food and beverage items offered on the menu. Maintain close daily communication with the kitchen with regards to orders and special promotions. Ensure that designated bar is set up and fully stocked to the required standard when applicable . Maintain the highest standard of food and general hygiene, ensuring that all aspects of Health and Safety are complied with. Ensure that till operation procedures are followed and that all security procedures are carried out. Ensure that customers receive a courteous, friendly and efficient service at all times. Familiarise yourself with clients who use the Hotel frequently and assist the Hotel in attracting more customers. Ensure that you assist the management in carrying out the Departmental cleaning program. Report any problems that have arisen during the shift to the Hotel General Manager or Senior Person on duty. To ensure that you are dressed according to Hotel and Company Standard. You must comply with the Hotel's Customer Care Principles. Familiarise yourself with clients who use the Hotel frequently and assist the Hotel in attracting more of the same. Assist the Reception team by attending to all operations related to the Front Desk and report any problems that have arisen during the shift. .To undertake any other reasonable requests as made by the management. To attend company training as required. Specific Health & Safety To take responsibility for the health, safety and welfare of yourself, other staff, guests and visitors who may be impacted by your work activities. Ensure that while you undertake your role you abide by the Health & Safety at work Act 1974 and safe systems of work appropriate to your role. Qualifications Personal profile Personal Qualities Be flexible to cover the business needs Must have enthusiasm Must be punctual and reliable Must be adaptable Skills / Qualities Strong sense of ethics Autonomous and sense of responsibility, Ability to work independently, Be self-motivated, Positive, Good interpersonal skills, guest oriented and service minded, Team spirit, Good listening skills and ability to anticipate, Good presentation and confident speaking skills, Dynamic, Sales oriented, Copes well under pressure, To be able to follow food hygiene policy requirements, To have a good understanding of H&S regulations. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Apr 16, 2026
Full time
Joinus at Accor,wherelife pulseswithpassion! As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo. Byjoiningus,youwillbecomeaHeartist ,becausehospitalityis, first andforemost, aworkofheart. Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world! Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment. Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet. Hospitalityisaworkofheart, Joinus andbecomeaHeartist . Job Description Job profile All applicants must be happy working customer facing at all times. From morning shifts until evening work. As a General Assistant Multi Task Team Member you will provide excellent counter and table service when applicable to the hotel's guests and have complete knowledge of all food and beverage items offered on the menu. Job responsibilities You will provide excellent counter and table service when applicable to the hotel's guests and have complete knowledge of all food and beverage items offered on the menu. Maintain close daily communication with the kitchen with regards to orders and special promotions. Ensure that designated bar is set up and fully stocked to the required standard when applicable . Maintain the highest standard of food and general hygiene, ensuring that all aspects of Health and Safety are complied with. Ensure that till operation procedures are followed and that all security procedures are carried out. Ensure that customers receive a courteous, friendly and efficient service at all times. Familiarise yourself with clients who use the Hotel frequently and assist the Hotel in attracting more customers. Ensure that you assist the management in carrying out the Departmental cleaning program. Report any problems that have arisen during the shift to the Hotel General Manager or Senior Person on duty. To ensure that you are dressed according to Hotel and Company Standard. You must comply with the Hotel's Customer Care Principles. Familiarise yourself with clients who use the Hotel frequently and assist the Hotel in attracting more of the same. Assist the Reception team by attending to all operations related to the Front Desk and report any problems that have arisen during the shift. .To undertake any other reasonable requests as made by the management. To attend company training as required. Specific Health & Safety To take responsibility for the health, safety and welfare of yourself, other staff, guests and visitors who may be impacted by your work activities. Ensure that while you undertake your role you abide by the Health & Safety at work Act 1974 and safe systems of work appropriate to your role. Qualifications Personal profile Personal Qualities Be flexible to cover the business needs Must have enthusiasm Must be punctual and reliable Must be adaptable Skills / Qualities Strong sense of ethics Autonomous and sense of responsibility, Ability to work independently, Be self-motivated, Positive, Good interpersonal skills, guest oriented and service minded, Team spirit, Good listening skills and ability to anticipate, Good presentation and confident speaking skills, Dynamic, Sales oriented, Copes well under pressure, To be able to follow food hygiene policy requirements, To have a good understanding of H&S regulations. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Assistant restaurant general manager Welcome to KFC. Home of the real ones. We sell the worlds best chicken. Weve done it for a long old time since 1939, when the idea of finger lickin good chicken popped into our Colonels head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago click apply for full job details
Apr 16, 2026
Full time
Assistant restaurant general manager Welcome to KFC. Home of the real ones. We sell the worlds best chicken. Weve done it for a long old time since 1939, when the idea of finger lickin good chicken popped into our Colonels head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago click apply for full job details
Management: Committed / Responsible / Ambitious / Focused / Thoughtful Our tools, your achievements. Find your best you. Management roles consist of Assistant Managers, General Manager Trainees, & General Managers. Management is both an art and a science. Managers are trained in-house with continual room for growth. The manager's role is to plan, organize, direct, and monitor daily and weekly activities of the restaurant and employees. If restaurant management appeals to you, Craft House is the place to apply. Salary: Managers are required to work 45 hours a week. Craft House offers competitive pay, paid time off, vision, dental, health insurance, flexible hours, & 401k eligibility.
Apr 16, 2026
Full time
Management: Committed / Responsible / Ambitious / Focused / Thoughtful Our tools, your achievements. Find your best you. Management roles consist of Assistant Managers, General Manager Trainees, & General Managers. Management is both an art and a science. Managers are trained in-house with continual room for growth. The manager's role is to plan, organize, direct, and monitor daily and weekly activities of the restaurant and employees. If restaurant management appeals to you, Craft House is the place to apply. Salary: Managers are required to work 45 hours a week. Craft House offers competitive pay, paid time off, vision, dental, health insurance, flexible hours, & 401k eligibility.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. Rewards An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to £2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay Other Awesome Perks Days out and social events Invite to the annual Assistant Manager conference Team competitions - "Fry Cup" and "Olympics" Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme As an Assistant Manager, You'll Be Responsible For Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a "above & beyond" experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline What You Bring to the Table Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. Incredible Careers with Five Guys If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Apr 15, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. Rewards An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to £2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay Other Awesome Perks Days out and social events Invite to the annual Assistant Manager conference Team competitions - "Fry Cup" and "Olympics" Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme As an Assistant Manager, You'll Be Responsible For Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a "above & beyond" experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline What You Bring to the Table Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. Incredible Careers with Five Guys If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Deputy General Manager - Award Winning Pub, Bar and Restaurant Group - Quality - London Urban Pubs, Bars and Restaurants are currently recruiting for a talented and highly skilled Assistant General Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people focused and progressive operations led business. A historic pub dating back to the 18th Century, the Clapton Hart sits at the heart of Hackney. A community led pub and garden combining lots of its original features with plenty of our own additions to make it the ideal cosy pub hot spot full of personality and charm. The Role As Deputy General Manager you will support the General Manager in all aspects of running the venue as if it were your own business. Be business savvy and demonstrate great commercial acumen. Your team will look up to you, it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction. You will be given the opportunity to train, personally develop and progress your career as the company continues to grow. What we looking for: Wear your heart on your sleeve, take ownership, be bold and run the business as it's your own Be cool, calm and collected, manage pressure with ease, nothing can phase you You're not precious. We leave our egos at the door and help get stuff done Must have minimum 2 years' experience as a manager depending on the property being looked at Solid communication and organisational skills, be approachable Superb customer & floor service skills Strong all-round business knowledge from financials to customer satisfaction An entrepreneurial flare Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun Personal License holder beneficial What's in it for me: A competitive salary & bonus scheme Training and development Career progression and promotion opportunities with regular new openings around the corner Get out and about, you automatically get discounts across all our pubs, bars and restaurants The opportunity to make strategic decisions within your business - take ownership and Be Fearless Annual team trips abroad, regular management incentives and socials - a fun, family atmosphere 28 days holiday Goes without saying, but we'll feed you during your shift Employee Assistance Programme (EAP) Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral Access your Wages anytime through Wagestream Birthdays are for celebrating, so have the day off on us Cycle to work scheme Interested in hearing more, get in touch so we can arrange to meet up and show you around.
Apr 15, 2026
Full time
Deputy General Manager - Award Winning Pub, Bar and Restaurant Group - Quality - London Urban Pubs, Bars and Restaurants are currently recruiting for a talented and highly skilled Assistant General Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people focused and progressive operations led business. A historic pub dating back to the 18th Century, the Clapton Hart sits at the heart of Hackney. A community led pub and garden combining lots of its original features with plenty of our own additions to make it the ideal cosy pub hot spot full of personality and charm. The Role As Deputy General Manager you will support the General Manager in all aspects of running the venue as if it were your own business. Be business savvy and demonstrate great commercial acumen. Your team will look up to you, it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction. You will be given the opportunity to train, personally develop and progress your career as the company continues to grow. What we looking for: Wear your heart on your sleeve, take ownership, be bold and run the business as it's your own Be cool, calm and collected, manage pressure with ease, nothing can phase you You're not precious. We leave our egos at the door and help get stuff done Must have minimum 2 years' experience as a manager depending on the property being looked at Solid communication and organisational skills, be approachable Superb customer & floor service skills Strong all-round business knowledge from financials to customer satisfaction An entrepreneurial flare Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun Personal License holder beneficial What's in it for me: A competitive salary & bonus scheme Training and development Career progression and promotion opportunities with regular new openings around the corner Get out and about, you automatically get discounts across all our pubs, bars and restaurants The opportunity to make strategic decisions within your business - take ownership and Be Fearless Annual team trips abroad, regular management incentives and socials - a fun, family atmosphere 28 days holiday Goes without saying, but we'll feed you during your shift Employee Assistance Programme (EAP) Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral Access your Wages anytime through Wagestream Birthdays are for celebrating, so have the day off on us Cycle to work scheme Interested in hearing more, get in touch so we can arrange to meet up and show you around.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. Rewards An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to £2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay Other Awesome Perks Days out and social events Invite to the annual Assistant Manager conference Team competitions - "Fry Cup" and "Olympics" Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme As an Assistant Manager, You'll Be Responsible For Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a "above & beyond" experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline What You Bring to the Table Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. Incredible Careers with Five Guys If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Apr 14, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. Rewards An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to £2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay Other Awesome Perks Days out and social events Invite to the annual Assistant Manager conference Team competitions - "Fry Cup" and "Olympics" Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme As an Assistant Manager, You'll Be Responsible For Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a "above & beyond" experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline What You Bring to the Table Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. Incredible Careers with Five Guys If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Assistant Manager Outskirts of Billericay Up to £35K We are looking for an experienced Assistant Manager for a High-End Restaurant near to Billericay. You will be a flexible, hands-on person that can work well within a team, with fantastic inter-personal skills. This position would suit someone who has a passion to work, is self-motivated and enjoys working with people. We are seeking a motivated Assistant Manager to work alongside the General Manager and together working as a team, you will help to support this growing business. You must be keen to share your wealth of knowledge through training and guidance of staff as well as the general duties that come with this position. As Assistant Restaurant Manager, you will have a minimum of 2 years' experience in a supervisory role within a fresh food establishment and ideally have a well-rounded wine and food knowledge. You will need passion for perfection in all you do, stamina for hard work, and above all excellent communication skills, determination and commitment. The ideal Assistant Restaurant Manager will be someone who can handle the pressure of a busy service, while maintaining a high level of service at all times. You will be smart, professional, consistent and enjoy getting to know clientele on a first name basis. A high standard of customer facing skills are required, with a focus on service and interacting with patrons. The ideal candidate will have experience of supervising and training staff, knowing how to effectively communicate with both front and back of house. There is great tips on offer, and the potential for growth within this well-established company. The venue offers an excellent working environment along with a solid team, a competitive basic salary and excellent bonus structure for the right Assistant Manager. Due to the location, near Billericay, Essex, the ideal candidate will preferably be a car driver. If you think you can add something new to the establishment, and you possess the experience and background please forward your CV today!
Apr 14, 2026
Full time
Assistant Manager Outskirts of Billericay Up to £35K We are looking for an experienced Assistant Manager for a High-End Restaurant near to Billericay. You will be a flexible, hands-on person that can work well within a team, with fantastic inter-personal skills. This position would suit someone who has a passion to work, is self-motivated and enjoys working with people. We are seeking a motivated Assistant Manager to work alongside the General Manager and together working as a team, you will help to support this growing business. You must be keen to share your wealth of knowledge through training and guidance of staff as well as the general duties that come with this position. As Assistant Restaurant Manager, you will have a minimum of 2 years' experience in a supervisory role within a fresh food establishment and ideally have a well-rounded wine and food knowledge. You will need passion for perfection in all you do, stamina for hard work, and above all excellent communication skills, determination and commitment. The ideal Assistant Restaurant Manager will be someone who can handle the pressure of a busy service, while maintaining a high level of service at all times. You will be smart, professional, consistent and enjoy getting to know clientele on a first name basis. A high standard of customer facing skills are required, with a focus on service and interacting with patrons. The ideal candidate will have experience of supervising and training staff, knowing how to effectively communicate with both front and back of house. There is great tips on offer, and the potential for growth within this well-established company. The venue offers an excellent working environment along with a solid team, a competitive basic salary and excellent bonus structure for the right Assistant Manager. Due to the location, near Billericay, Essex, the ideal candidate will preferably be a car driver. If you think you can add something new to the establishment, and you possess the experience and background please forward your CV today!
A popular restaurant chain in Coleshill seeks an experienced Assistant Manager to support the General Manager and lead the team. This role emphasizes creating excellent guest experiences and mentoring staff. Candidates should possess management experience and strong communication skills. The company offers competitive salary, progression opportunities, and various discounts including on gym memberships. Join a dynamic team committed to memorable dining experiences.
Apr 14, 2026
Full time
A popular restaurant chain in Coleshill seeks an experienced Assistant Manager to support the General Manager and lead the team. This role emphasizes creating excellent guest experiences and mentoring staff. Candidates should possess management experience and strong communication skills. The company offers competitive salary, progression opportunities, and various discounts including on gym memberships. Join a dynamic team committed to memorable dining experiences.
Assistant restaurant general manager Welcome to KFC. Home of the real ones. We sell the world's best chicken. We've done it for a long old time - since 1939, when the idea of finger lickin' good chicken popped into our Colonel's head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago. People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day - building our own community, as we serve our original recipe chicken to the ones we're in. In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing. That you be you. Because that makes us, us. Sounds good? Great. Here's more about the job. About the role Support the team, take charge of the day-to-day, and help hit those performance goals while ensuring your team doesn't just meet expectations, but crushes them. Own the operations, the atmosphere, and the guest experience, helping everything run smoothly and creating a place where both guests and the team feel right at home. What will you spend your time doing? Support like a leader. Assist in taking ownership of the restaurant - help drive performance, hit goals, and keep the vibe alive. Help build a dream team. Train, coach, and motivate your crew to not only meet standards but go beyond them. Hit those targets. Own your KPIs, support the team, and make sure every shift delivers what's expected. Keep everything running smooth. Stay on top of the admin - from rosters to stock, you help ensure the behind-the-scenes work is solid. Make every guest feel special. Assist in turning first-timers into regulars with moments that keep them coming back. What we'd love from you: You lead by example. You've helped manage teams before and know how to bring out the best in others. You understand people. You support building strong teams, handle tough convos, and make sure everyone feels valued. You keep things running. You help ensure smooth operations - efficient, clean, compliant - even when things get hectic. Keeping it real We don't hire staff - we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we'll always encourage you to add your perspective. See, at KFC, everyone's welcome - whatever your background, and whatever future you're creating. We'll look out for you because you're one of us, not because you work for us. We'll invest in your potential, because it's what we've always done. But most of all, we'll give you the freedom to be you, wherever (and whoever) you happen to be. What's in it for you: We offer benefits that make your life that little bit easier, because we know the juggle is real. Quarterly BONUS that rewards the hustle Extra holiday - more time to recharge Life assurance - we've got you covered Free chicken & chips every shift 25% staff discount Gym discounts to keep you moving 200+ high street perks & cashback Wellbeing support that actually helps KFC for everyone Whoever you are and wherever you're from, KFC is a place where you can bring the real you to work. We're here to support you in being yourself, whether you work with us, or are trying to. Our promise is this Every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don't just welcome, we encourage applications from underrepresented groups in all industries. If you'd like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements - just let us know. We'll be there to help you be the real you. Ready? We hope so. If you're ready to be part of our community, now's the time to apply. Worried you aren't ticking all the boxes? Don't - we'd still love to hear from you. We do things a little differently here. Some of our restaurants are run by KFC directly (that's our Equity team), while others are owned by our awesome Franchise partners. So, things like benefits might vary a bit depending on where you work - but the heart, the culture, and that finger lickin' feeling? That's the same wherever you join us.
Apr 13, 2026
Full time
Assistant restaurant general manager Welcome to KFC. Home of the real ones. We sell the world's best chicken. We've done it for a long old time - since 1939, when the idea of finger lickin' good chicken popped into our Colonel's head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago. People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day - building our own community, as we serve our original recipe chicken to the ones we're in. In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing. That you be you. Because that makes us, us. Sounds good? Great. Here's more about the job. About the role Support the team, take charge of the day-to-day, and help hit those performance goals while ensuring your team doesn't just meet expectations, but crushes them. Own the operations, the atmosphere, and the guest experience, helping everything run smoothly and creating a place where both guests and the team feel right at home. What will you spend your time doing? Support like a leader. Assist in taking ownership of the restaurant - help drive performance, hit goals, and keep the vibe alive. Help build a dream team. Train, coach, and motivate your crew to not only meet standards but go beyond them. Hit those targets. Own your KPIs, support the team, and make sure every shift delivers what's expected. Keep everything running smooth. Stay on top of the admin - from rosters to stock, you help ensure the behind-the-scenes work is solid. Make every guest feel special. Assist in turning first-timers into regulars with moments that keep them coming back. What we'd love from you: You lead by example. You've helped manage teams before and know how to bring out the best in others. You understand people. You support building strong teams, handle tough convos, and make sure everyone feels valued. You keep things running. You help ensure smooth operations - efficient, clean, compliant - even when things get hectic. Keeping it real We don't hire staff - we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we'll always encourage you to add your perspective. See, at KFC, everyone's welcome - whatever your background, and whatever future you're creating. We'll look out for you because you're one of us, not because you work for us. We'll invest in your potential, because it's what we've always done. But most of all, we'll give you the freedom to be you, wherever (and whoever) you happen to be. What's in it for you: We offer benefits that make your life that little bit easier, because we know the juggle is real. Quarterly BONUS that rewards the hustle Extra holiday - more time to recharge Life assurance - we've got you covered Free chicken & chips every shift 25% staff discount Gym discounts to keep you moving 200+ high street perks & cashback Wellbeing support that actually helps KFC for everyone Whoever you are and wherever you're from, KFC is a place where you can bring the real you to work. We're here to support you in being yourself, whether you work with us, or are trying to. Our promise is this Every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don't just welcome, we encourage applications from underrepresented groups in all industries. If you'd like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements - just let us know. We'll be there to help you be the real you. Ready? We hope so. If you're ready to be part of our community, now's the time to apply. Worried you aren't ticking all the boxes? Don't - we'd still love to hear from you. We do things a little differently here. Some of our restaurants are run by KFC directly (that's our Equity team), while others are owned by our awesome Franchise partners. So, things like benefits might vary a bit depending on where you work - but the heart, the culture, and that finger lickin' feeling? That's the same wherever you join us.
A popular fast-food restaurant chain is seeking an Assistant Restaurant General Manager to lead daily operations and ensure excellent guest experiences. You will support and manage the team, driving performance to exceed KPIs while keeping operations efficient. The ideal candidate will have experience in team leadership and a strong understanding of operational management. This role offers various employee benefits including quarterly bonuses and discounts.
Apr 13, 2026
Full time
A popular fast-food restaurant chain is seeking an Assistant Restaurant General Manager to lead daily operations and ensure excellent guest experiences. You will support and manage the team, driving performance to exceed KPIs while keeping operations efficient. The ideal candidate will have experience in team leadership and a strong understanding of operational management. This role offers various employee benefits including quarterly bonuses and discounts.
Bar Manager wanted at Iconic Shoreditch venue Location: Shoreditch, East London (E1), E1 6PJ Salary: From £40,000 to £45,000 per annum Plus Bonus Are you a passionate Bar Manager ready to take the reins of one of Shoreditch's most beloved historical venues? We're seeking a dynamic and experienced Bar Manager to oversee our vibrant, high-volume pub, restaurant and events space. This is a rare opportunity to make your mark within a respected independent group that values personality, performance and people. The Bar Manager is the driving force behind our drinks offer, responsible for leading all facets of the bars' operations to ensure outstanding guest experiences, staff excellence, and consistent profitability. This role is crucial for maintaining the bars' unique atmosphere, quality standards, and compliance while steering the team to deliver hospitality that keeps our guests coming back. What we Offer A structured induction and supportive operations team The chance to grow within an expanding independent group where your voice is heard Annual team trip abroad 25% staff discount on food and drinks across all 9 of our venues Company pension scheme Workplace where culture comes first, not corporate red tape Bonus scheme based on clear KPIs What You'll Be Doing Leading daily bar operations to deliver outstanding guest experiences Managing all aspects of the bar to ensure the bar meets its targets for revenue, profitability, and cost control. This includes meticulous oversight of inventory management, cost of goods sold (COGS), and waste reduction. Playing a central role in hiring, training, and managing the bar staff (bartenders, bar backs, etc.). You will be responsible for creating a positive, dynamic work environment, fostering continuous product knowledge development, and managing scheduling and performance. Training staff on service standards, drink knowledge, upselling techniques, and problem resolution. Upholding and enforcing all quality standards for drink preparation, presentation, and service. This includes maintaining the cleanliness, organisation, and high aesthetic standard of the bar area and all equipment. Maintaining high standards across the board from compliance to creativity Acting as the leader in driving the bars' atmosphere and guest experience. This involves proactively engaging with guests, identifying opportunities to exceed expectations, and responding promptly to feedback to build return custom. Who We're Looking For A leader who excels in a high-energy environment and takes pride in delivering top notch guest experiences. A Bar Manager who enjoys working in fun, dynamic venues and is eager to work with the owners and contribute to a growing brand. A leader with strong financial management skills and the ability to drive profitability. A Bar manager with experience in managing, guiding, training and developing diverse teams. A hospitality obsessive who is passionate about developing themselves, their team and the business. What We're looking for 2 years minimum experience as a Bar Manager in a high volume venue. A fun and engaging personality with a serious commitment to hospitality. Strong leadership skills with a passion for learning and development. Excellent communication skills, comfortable interacting with guests, staff, artists/djs and reporting to the board. Understanding of stock, budgeting and GP levels. Ambition to develop within the group, we want you to be our next Assistant General Manager! If you are ready to take on a challenging and rewarding role as our next Bar Manager in one of Shoreditch's best venues, we'd love to hear from you. Apply now to join our team and be part of something extraordinary. We are an equal opportunity employer. We welcome and value a diverse workforce, create an inclusive culture and encourage applications from all qualified individuals. Applicants must have the right to work in the UK.
Apr 13, 2026
Full time
Bar Manager wanted at Iconic Shoreditch venue Location: Shoreditch, East London (E1), E1 6PJ Salary: From £40,000 to £45,000 per annum Plus Bonus Are you a passionate Bar Manager ready to take the reins of one of Shoreditch's most beloved historical venues? We're seeking a dynamic and experienced Bar Manager to oversee our vibrant, high-volume pub, restaurant and events space. This is a rare opportunity to make your mark within a respected independent group that values personality, performance and people. The Bar Manager is the driving force behind our drinks offer, responsible for leading all facets of the bars' operations to ensure outstanding guest experiences, staff excellence, and consistent profitability. This role is crucial for maintaining the bars' unique atmosphere, quality standards, and compliance while steering the team to deliver hospitality that keeps our guests coming back. What we Offer A structured induction and supportive operations team The chance to grow within an expanding independent group where your voice is heard Annual team trip abroad 25% staff discount on food and drinks across all 9 of our venues Company pension scheme Workplace where culture comes first, not corporate red tape Bonus scheme based on clear KPIs What You'll Be Doing Leading daily bar operations to deliver outstanding guest experiences Managing all aspects of the bar to ensure the bar meets its targets for revenue, profitability, and cost control. This includes meticulous oversight of inventory management, cost of goods sold (COGS), and waste reduction. Playing a central role in hiring, training, and managing the bar staff (bartenders, bar backs, etc.). You will be responsible for creating a positive, dynamic work environment, fostering continuous product knowledge development, and managing scheduling and performance. Training staff on service standards, drink knowledge, upselling techniques, and problem resolution. Upholding and enforcing all quality standards for drink preparation, presentation, and service. This includes maintaining the cleanliness, organisation, and high aesthetic standard of the bar area and all equipment. Maintaining high standards across the board from compliance to creativity Acting as the leader in driving the bars' atmosphere and guest experience. This involves proactively engaging with guests, identifying opportunities to exceed expectations, and responding promptly to feedback to build return custom. Who We're Looking For A leader who excels in a high-energy environment and takes pride in delivering top notch guest experiences. A Bar Manager who enjoys working in fun, dynamic venues and is eager to work with the owners and contribute to a growing brand. A leader with strong financial management skills and the ability to drive profitability. A Bar manager with experience in managing, guiding, training and developing diverse teams. A hospitality obsessive who is passionate about developing themselves, their team and the business. What We're looking for 2 years minimum experience as a Bar Manager in a high volume venue. A fun and engaging personality with a serious commitment to hospitality. Strong leadership skills with a passion for learning and development. Excellent communication skills, comfortable interacting with guests, staff, artists/djs and reporting to the board. Understanding of stock, budgeting and GP levels. Ambition to develop within the group, we want you to be our next Assistant General Manager! If you are ready to take on a challenging and rewarding role as our next Bar Manager in one of Shoreditch's best venues, we'd love to hear from you. Apply now to join our team and be part of something extraordinary. We are an equal opportunity employer. We welcome and value a diverse workforce, create an inclusive culture and encourage applications from all qualified individuals. Applicants must have the right to work in the UK.
Kentucky Fried Chicken (KFC)
Wallsend, Tyne And Wear
A leading fast-food restaurant is looking for an Assistant Restaurant General Manager in the UK to oversee daily operations and manage a team. This role involves supporting performance goals, training staff, and enhancing the guest experience. Ideal candidates will have prior management experience, strong leadership skills, and the ability to maintain operational efficiency. Benefits include a quarterly bonus, extra holiday, and discounts on food. This role offers a supportive environment that values individuality and inclusivity.
Apr 13, 2026
Full time
A leading fast-food restaurant is looking for an Assistant Restaurant General Manager in the UK to oversee daily operations and manage a team. This role involves supporting performance goals, training staff, and enhancing the guest experience. Ideal candidates will have prior management experience, strong leadership skills, and the ability to maintain operational efficiency. Benefits include a quarterly bonus, extra holiday, and discounts on food. This role offers a supportive environment that values individuality and inclusivity.
Kentucky Fried Chicken (KFC)
Wallsend, Tyne And Wear
Assistant restaurant general manager Welcome to KFC. Home of the real ones. We sell the world's best chicken. We've done it for a long old time - since 1939, when the idea of finger lickin' good chicken popped into our Colonel's head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago. People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day - building our own community, as we serve our original recipe chicken to the ones we're in. In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing. That you be you. Because that makes us, us. Sounds good? Great. Here's more about the job. About the role Support the team, take charge of the day-to-day, and help hit those performance goals while ensuring your team doesn't just meet expectations, but crushes them. Own the operations, the atmosphere, and the guest experience, helping everything run smoothly and creating a place where both guests and the team feel right at home. What will you spend your time doing? Support like a leader. Assist in taking ownership of the restaurant - help drive performance, hit goals, and keep the vibe alive. Help build a dream team. Train, coach, and motivate your crew to not only meet standards but go beyond them. Hit those targets. Own your KPIs, support the team, and make sure every shift delivers what's expected. Keep everything running smooth. Stay on top of the admin - from rosters to stock, you help ensure the behind-the-scenes work is solid. Make every guest feel special. Assist in turning first-timers into regulars with moments that keep them coming back. What we'd love from you: You lead by example. You've helped manage teams before and know how to bring out the best in others. You understand people. You support building strong teams, handle tough convos, and make sure everyone feels valued. You keep things running. You help ensure smooth operations - efficient, clean, compliant - even when things get hectic. Keeping it real We don't hire staff - we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we'll always encourage you to add your perspective. See, at KFC, everyone's welcome - whatever your background, and whatever future you're creating. We'll look out for you because you're one of us, not because you work for us. We'll invest in your potential, because it's what we've always done. But most of all, we'll give you the freedom to be you, wherever (and whoever) you happen to be. What's in it for you: We offer benefits that make your life that little bit easier, because we know the juggle is real. Quarterly BONUS that rewards the hustle Extra holiday - more time to recharge Life assurance - we've got you covered Free chicken & chips every shift 25% staff discount Gym discounts to keep you moving 200+ high street perks & cashback Wellbeing support that actually helps KFC for everyone Whoever you are and wherever you're from, KFC is a place where you can bring the real you to work. We're here to support you in being yourself, whether you work with us, or are trying to. Our promise is this Every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don't just welcome, we encourage applications from underrepresented groups in all industries. If you'd like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements - just let us know. We'll be there to help you be the real you. Ready? We hope so. If you're ready to be part of our community, now's the time to apply. Worried you aren't ticking all the boxes? Don't - we'd still love to hear from you. We do things a little differently here. Some of our restaurants are run by KFC directly (that's our Equity team), while others are owned by our awesome Franchise partners. So, things like benefits might vary a bit depending on where you work - but the heart, the culture, and that finger lickin' feeling? That's the same wherever you join us.
Apr 13, 2026
Full time
Assistant restaurant general manager Welcome to KFC. Home of the real ones. We sell the world's best chicken. We've done it for a long old time - since 1939, when the idea of finger lickin' good chicken popped into our Colonel's head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago. People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day - building our own community, as we serve our original recipe chicken to the ones we're in. In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing. That you be you. Because that makes us, us. Sounds good? Great. Here's more about the job. About the role Support the team, take charge of the day-to-day, and help hit those performance goals while ensuring your team doesn't just meet expectations, but crushes them. Own the operations, the atmosphere, and the guest experience, helping everything run smoothly and creating a place where both guests and the team feel right at home. What will you spend your time doing? Support like a leader. Assist in taking ownership of the restaurant - help drive performance, hit goals, and keep the vibe alive. Help build a dream team. Train, coach, and motivate your crew to not only meet standards but go beyond them. Hit those targets. Own your KPIs, support the team, and make sure every shift delivers what's expected. Keep everything running smooth. Stay on top of the admin - from rosters to stock, you help ensure the behind-the-scenes work is solid. Make every guest feel special. Assist in turning first-timers into regulars with moments that keep them coming back. What we'd love from you: You lead by example. You've helped manage teams before and know how to bring out the best in others. You understand people. You support building strong teams, handle tough convos, and make sure everyone feels valued. You keep things running. You help ensure smooth operations - efficient, clean, compliant - even when things get hectic. Keeping it real We don't hire staff - we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we'll always encourage you to add your perspective. See, at KFC, everyone's welcome - whatever your background, and whatever future you're creating. We'll look out for you because you're one of us, not because you work for us. We'll invest in your potential, because it's what we've always done. But most of all, we'll give you the freedom to be you, wherever (and whoever) you happen to be. What's in it for you: We offer benefits that make your life that little bit easier, because we know the juggle is real. Quarterly BONUS that rewards the hustle Extra holiday - more time to recharge Life assurance - we've got you covered Free chicken & chips every shift 25% staff discount Gym discounts to keep you moving 200+ high street perks & cashback Wellbeing support that actually helps KFC for everyone Whoever you are and wherever you're from, KFC is a place where you can bring the real you to work. We're here to support you in being yourself, whether you work with us, or are trying to. Our promise is this Every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don't just welcome, we encourage applications from underrepresented groups in all industries. If you'd like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements - just let us know. We'll be there to help you be the real you. Ready? We hope so. If you're ready to be part of our community, now's the time to apply. Worried you aren't ticking all the boxes? Don't - we'd still love to hear from you. We do things a little differently here. Some of our restaurants are run by KFC directly (that's our Equity team), while others are owned by our awesome Franchise partners. So, things like benefits might vary a bit depending on where you work - but the heart, the culture, and that finger lickin' feeling? That's the same wherever you join us.
Assistant restaurant general manager Welcome to KFC. Home of the real ones. We sell the world's best chicken. We've done it for a long old time - since 1939, when the idea of finger lickin' good chicken popped into our Colonel's head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago. People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day - building our own community, as we serve our original recipe chicken to the ones we're in. In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing. That you be you. Because that makes us, us. Sounds good? Great. Here's more about the job. About the role Support the team, take charge of the day-to-day, and help hit those performance goals while ensuring your team doesn't just meet expectations, but crushes them. Own the operations, the atmosphere, and the guest experience, helping everything run smoothly and creating a place where both guests and the team feel right at home. What would you spend your time doing? Support like a leader. Assist in taking ownership of the restaurant - help drive performance, hit goals, and keep the vibe alive. Help build a dream team. Train, coach, and motivate your crew to not only meet standards but go beyond them. Hit those targets. Own your KPIs, support the team, and make sure every shift delivers what's expected. Keep everything running smooth. Stay on top of the admin - from rosters to stock, you help ensure the behind-the-scenes work is solid. Make every guest feel special. Assist in turning first-timers into regulars with moments that keep them coming back. What we'd love from you: You lead by example. You've helped manage teams before and know how to bring out the best in others. You understand people. You support building strong teams, handle tough convos, and make sure everyone feels valued. You keep things running. You help ensure smooth operations - efficient, clean, compliant - even when things get hectic. Keeping it real We don't hire staff - we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we'll always encourage you to add your perspective. See, at KFC, everyone's welcome - whatever your background, and whatever future you're creating. We'll look out for you because you're one of us, not because you work for us. We'll invest in your potential, because it's what we've always done. But most of all, we'll give you the freedom to be you, wherever (and whoever) you happen to be. What's in it for you: We offer benefits that make your life that little bit easier, because we know the juggle is real. Quarterly BONUS that rewards the hustle Extra holiday - more time to recharge Life assurance - we've got you covered Free chicken & chips every shift 25% staff discount Gym discounts to keep you moving 200+ high street perks & cashback Wellbeing support that actually helps KFC for everyone: Whoever you are and wherever you're from, KFC is a place where you can bring the real you to work. We're here to support you in being yourself, whether you work with us, or are trying to. Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don't just welcome, we encourage applications from underrepresented groups in all industries. If you'd like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements - just let us know. We'll be there to help you be the real you. Ready? We hope so. If you're ready to be part of our community, now's the time to apply. Worried you aren't ticking all the boxes? Don't - we'd still love to hear from you. We do things a little differently here. Some of our restaurants are run by KFC directly (that's our Equity team), while others are owned by our awesome Franchise partners. So, things like benefits might vary a bit depending on where you work - but the heart, the culture, and that finger lickin' feeling? That's the same wherever you join us.
Apr 13, 2026
Full time
Assistant restaurant general manager Welcome to KFC. Home of the real ones. We sell the world's best chicken. We've done it for a long old time - since 1939, when the idea of finger lickin' good chicken popped into our Colonel's head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago. People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day - building our own community, as we serve our original recipe chicken to the ones we're in. In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing. That you be you. Because that makes us, us. Sounds good? Great. Here's more about the job. About the role Support the team, take charge of the day-to-day, and help hit those performance goals while ensuring your team doesn't just meet expectations, but crushes them. Own the operations, the atmosphere, and the guest experience, helping everything run smoothly and creating a place where both guests and the team feel right at home. What would you spend your time doing? Support like a leader. Assist in taking ownership of the restaurant - help drive performance, hit goals, and keep the vibe alive. Help build a dream team. Train, coach, and motivate your crew to not only meet standards but go beyond them. Hit those targets. Own your KPIs, support the team, and make sure every shift delivers what's expected. Keep everything running smooth. Stay on top of the admin - from rosters to stock, you help ensure the behind-the-scenes work is solid. Make every guest feel special. Assist in turning first-timers into regulars with moments that keep them coming back. What we'd love from you: You lead by example. You've helped manage teams before and know how to bring out the best in others. You understand people. You support building strong teams, handle tough convos, and make sure everyone feels valued. You keep things running. You help ensure smooth operations - efficient, clean, compliant - even when things get hectic. Keeping it real We don't hire staff - we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we'll always encourage you to add your perspective. See, at KFC, everyone's welcome - whatever your background, and whatever future you're creating. We'll look out for you because you're one of us, not because you work for us. We'll invest in your potential, because it's what we've always done. But most of all, we'll give you the freedom to be you, wherever (and whoever) you happen to be. What's in it for you: We offer benefits that make your life that little bit easier, because we know the juggle is real. Quarterly BONUS that rewards the hustle Extra holiday - more time to recharge Life assurance - we've got you covered Free chicken & chips every shift 25% staff discount Gym discounts to keep you moving 200+ high street perks & cashback Wellbeing support that actually helps KFC for everyone: Whoever you are and wherever you're from, KFC is a place where you can bring the real you to work. We're here to support you in being yourself, whether you work with us, or are trying to. Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don't just welcome, we encourage applications from underrepresented groups in all industries. If you'd like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements - just let us know. We'll be there to help you be the real you. Ready? We hope so. If you're ready to be part of our community, now's the time to apply. Worried you aren't ticking all the boxes? Don't - we'd still love to hear from you. We do things a little differently here. Some of our restaurants are run by KFC directly (that's our Equity team), while others are owned by our awesome Franchise partners. So, things like benefits might vary a bit depending on where you work - but the heart, the culture, and that finger lickin' feeling? That's the same wherever you join us.
A leading fast-food chain is seeking an Assistant Restaurant General Manager to oversee daily operations and inspire the team at their Faweather location. You will drive performance to meet and exceed targets, train and motivate staff, and ensure a high-quality guest experience. This role offers a supportive environment where you can develop your career. Benefits include bonuses, extra holidays, and discounts, creating a fulfilling workplace where everyone can thrive.
Apr 13, 2026
Full time
A leading fast-food chain is seeking an Assistant Restaurant General Manager to oversee daily operations and inspire the team at their Faweather location. You will drive performance to meet and exceed targets, train and motivate staff, and ensure a high-quality guest experience. This role offers a supportive environment where you can develop your career. Benefits include bonuses, extra holidays, and discounts, creating a fulfilling workplace where everyone can thrive.
Duck and Rice Location: Battersea Power Station Hours: Full time Salary: Competitive Assistant Restaurant Manager Reporting to: General Manager / Restaurant Manager Job Summary The Assistant Restaurant Manager's primary role is to support the General Manager and Restaurant Managers in the overall operation of the restaurant, ensuring exceptional guest experience, efficient service delivery, and smooth day-to-day running of the floor. The Assistant Restaurant Manager is responsible for supervising the service team, maintaining standards, ensuring compliance with company policies, and leading by example in all aspects of hospitality and operational excellence. The Assistant Restaurant Manager takes direction from the General Manager and works closely with all Heads of Department to achieve business objectives, uphold service standards, and drive team performance. Responsibilities Pre-Service Attend and lead daily briefings, meetings, and training sessions as required Ensure the team is fully knowledgeable of restaurant offers, products, and events Communicate specials, limited availability items, and operational updates Oversee restaurant set-up to specified standards for service Ensure completion of mise en place for the shift (glasses, cutlery, crockery, napkins, POS systems, etc.) Check menus, bill folders, and operational materials Review reservations, VIPs, regular guests, and special requests Ensure staffing levels are adequate for service Conduct pre-service floor checks (cleanliness, lighting, music, temperature, hygiene standards) Ensure compliance with licensing and safety regulations before service begins Service Lead and supervise the service team to deliver exceptional guest experience Provide a welcoming, professional, and personalised service at all times Support and guide, Waiters, and Commis Waiters during service Ensure full sequence of service is consistently followed Monitor EPOS entries and service flow to ensure balanced kitchen orders Manage guest feedback, complaints, and service recovery professionally Monitor food and beverage quality, presentation, and wait times Ensure regular guests are acknowledged and special occasions are recognised Maintain strong floor presence and anticipate operational challenges Assist with rota management and staff deployment during service Ensure smooth communication between kitchen and front of house Oversee billing accuracy and cash handling procedures Ensure liquor licence compliance at all times Escalate major operational or guest issues to the General Manager Post-Service Ensure a structured and efficient closing procedure Conduct end-of-shift debrief with team Review service performance and identify areas for improvement Ensure accurate cashing up and reconciliation Complete daily reports as required Ensure the restaurant is left clean, secure, and compliant Team Leadership & Development Support recruitment, onboarding, and training of new team members Provide ongoing coaching and performance feedback Assist with performance reviews and disciplinary processes Promote a positive, professional, and motivating working environment Lead by example in attitude, grooming, punctuality, and professionalism Encourage teamwork and strong interdepartmental communication Financial & Operational Responsibilities Support cost control initiatives (labour, wastage, breakages) Monitor daily sales performance and KPIs Assist with stock control and inventory management Ensure compliance with company procedures and brand standards Contribute to achieving budgeted revenue and profit targets General and Statutory Develop and maintain exemplary food and beverage knowledge Maintain high levels of personal appearance and grooming as per company standards Be fully conversant with all Company policies and procedures Ensure no actions jeopardise the restaurant's liquor licence Pass and maintain all compliance training Health and Safety & Staff Welfare Be fully conversant and comply with all operational and legal policies including Health and Safety, First Aid, Food Hygiene, Maintenance, Emergency Procedures, Liquor Licensing, Wine Description and Tasting Notes Oversee purchasing in line with stock management and COSSH Ensure that all potential and real hazards are reported immediately and rectified Ensure staff is trained in a manner which is safe and unlikely to give risk of harm or injury to themselves or others Encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department
Apr 12, 2026
Full time
Duck and Rice Location: Battersea Power Station Hours: Full time Salary: Competitive Assistant Restaurant Manager Reporting to: General Manager / Restaurant Manager Job Summary The Assistant Restaurant Manager's primary role is to support the General Manager and Restaurant Managers in the overall operation of the restaurant, ensuring exceptional guest experience, efficient service delivery, and smooth day-to-day running of the floor. The Assistant Restaurant Manager is responsible for supervising the service team, maintaining standards, ensuring compliance with company policies, and leading by example in all aspects of hospitality and operational excellence. The Assistant Restaurant Manager takes direction from the General Manager and works closely with all Heads of Department to achieve business objectives, uphold service standards, and drive team performance. Responsibilities Pre-Service Attend and lead daily briefings, meetings, and training sessions as required Ensure the team is fully knowledgeable of restaurant offers, products, and events Communicate specials, limited availability items, and operational updates Oversee restaurant set-up to specified standards for service Ensure completion of mise en place for the shift (glasses, cutlery, crockery, napkins, POS systems, etc.) Check menus, bill folders, and operational materials Review reservations, VIPs, regular guests, and special requests Ensure staffing levels are adequate for service Conduct pre-service floor checks (cleanliness, lighting, music, temperature, hygiene standards) Ensure compliance with licensing and safety regulations before service begins Service Lead and supervise the service team to deliver exceptional guest experience Provide a welcoming, professional, and personalised service at all times Support and guide, Waiters, and Commis Waiters during service Ensure full sequence of service is consistently followed Monitor EPOS entries and service flow to ensure balanced kitchen orders Manage guest feedback, complaints, and service recovery professionally Monitor food and beverage quality, presentation, and wait times Ensure regular guests are acknowledged and special occasions are recognised Maintain strong floor presence and anticipate operational challenges Assist with rota management and staff deployment during service Ensure smooth communication between kitchen and front of house Oversee billing accuracy and cash handling procedures Ensure liquor licence compliance at all times Escalate major operational or guest issues to the General Manager Post-Service Ensure a structured and efficient closing procedure Conduct end-of-shift debrief with team Review service performance and identify areas for improvement Ensure accurate cashing up and reconciliation Complete daily reports as required Ensure the restaurant is left clean, secure, and compliant Team Leadership & Development Support recruitment, onboarding, and training of new team members Provide ongoing coaching and performance feedback Assist with performance reviews and disciplinary processes Promote a positive, professional, and motivating working environment Lead by example in attitude, grooming, punctuality, and professionalism Encourage teamwork and strong interdepartmental communication Financial & Operational Responsibilities Support cost control initiatives (labour, wastage, breakages) Monitor daily sales performance and KPIs Assist with stock control and inventory management Ensure compliance with company procedures and brand standards Contribute to achieving budgeted revenue and profit targets General and Statutory Develop and maintain exemplary food and beverage knowledge Maintain high levels of personal appearance and grooming as per company standards Be fully conversant with all Company policies and procedures Ensure no actions jeopardise the restaurant's liquor licence Pass and maintain all compliance training Health and Safety & Staff Welfare Be fully conversant and comply with all operational and legal policies including Health and Safety, First Aid, Food Hygiene, Maintenance, Emergency Procedures, Liquor Licensing, Wine Description and Tasting Notes Oversee purchasing in line with stock management and COSSH Ensure that all potential and real hazards are reported immediately and rectified Ensure staff is trained in a manner which is safe and unlikely to give risk of harm or injury to themselves or others Encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department
Duck and Rice Location: Battersea Power Station Hours: Fulltime Salary: Competitive Restaurant Manager Reporting to: General Manager Job Summary The Restaurant Manager is responsible for the overall management and performance of the restaurant, ensuring exceptional guest experience, operational excellence, and achievement of financial targets. The Restaurant Manager leads all front of house operations, oversees team performance, and ensures the highest standards of service, compliance, and efficiency are consistently delivered. Working closely with the General Manager, Head Chef, and Heads of Department, the Restaurant Manager plays a key role in driving business success, developing the team, and maintaining the restaurant's reputation and brand standards. Responsibilities Pre Service Lead daily briefings, meetings, and training sessions as required Ensure the team is fully knowledgeable of restaurant offers, products, and events Communicate specials, limited availability items, and operational updates Oversee restaurant set up to specified standards for service Ensure completion of mise en place for the shift (glasses, cutlery, crockery, napkins, POS systems, etc.) Check menus, bill folders, and operational materials Review reservations, VIPs, regular guests, and special requests Ensure staffing levels are adequate for service Conduct pre service floor checks (cleanliness, lighting, music, temperature, hygiene standards) Ensure compliance with licensing and safety regulations before service begins Service Lead and oversee all front of house operations during service Provide a welcoming, professional, and personalised service at all times Manage and support Assistant Managers and Supervisors on the floor Ensure full sequence of service is consistently followed Monitor EPOS entries and service flow to ensure balanced kitchen orders Record attendance, including sickness and lateness and make any changes to the daily rota Handle guest feedback, complaints, and service recovery at management level Monitor food and beverage quality, presentation, and wait times Ensure regular guests are acknowledged and special occasions are recognised Maintain strong floor presence and anticipate operational challenges Oversee staff deployment, rota adjustments, and service efficiency Ensure smooth communication between kitchen and front of house Maintain strict control over billing, cash handling, and financial procedures Ensure liquor licence compliance at all times Escalate major operational or guest issues to the General Manager Post Service Ensure a structured and efficient closing procedure Conduct end of shift debrief with team Review service performance and identify improvements Ensure accurate cashing up and reconciliation Complete daily reports as required Ensure the restaurant is left clean, secure, and compliant Team Leadership & Development Support recruitment, onboarding, and training of new team members Provide ongoing coaching and performance feedback to Assistant Restaurant Managers and Supervisors. Conduct performance reviews and manage disciplinary processes Foster a positive, professional, and high performance culture Lead by example in attitude, grooming, punctuality, and professionalism Encourage teamwork and strong interdepartmental communication Financial & Operational Responsibilities Oversee rota management in line with service strategy, par levels and budget. Monitor daily sales performance and KPIs Assist with stock control and inventory management Ensure compliance with company procedures and brand standards Identify opportunities to increase revenue and profitability General and Statutory Maintain expert level food and beverage knowledge Maintain high levels of personal appearance and grooming as per company standards Be fully conversant with all Company policies and procedures • Ensure no actions jeopardise the restaurant's liquor licence Ensure full compliance with all company policies and procedures Health and Safety & Staff Welfare Be fully conversant and comply with all operational and legal policies including Health and Safety, First Aid, Food Hygiene, Maintenance, Emergency Procedures, Liquor Licensing, Wine Description and Tasting Notes Oversee purchasing in line with stock management and COSSH Ensure that all potential and real hazards are reported immediately and rectified Ensure staff is trained in a manner which is safe and unlikely to give risk of harm or injury to themselves or others Encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department Assume responsibility for the safety of the persons and property of all within the premises, by strict adherence to existing laws, statutes, and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre planning a defence against them
Apr 12, 2026
Full time
Duck and Rice Location: Battersea Power Station Hours: Fulltime Salary: Competitive Restaurant Manager Reporting to: General Manager Job Summary The Restaurant Manager is responsible for the overall management and performance of the restaurant, ensuring exceptional guest experience, operational excellence, and achievement of financial targets. The Restaurant Manager leads all front of house operations, oversees team performance, and ensures the highest standards of service, compliance, and efficiency are consistently delivered. Working closely with the General Manager, Head Chef, and Heads of Department, the Restaurant Manager plays a key role in driving business success, developing the team, and maintaining the restaurant's reputation and brand standards. Responsibilities Pre Service Lead daily briefings, meetings, and training sessions as required Ensure the team is fully knowledgeable of restaurant offers, products, and events Communicate specials, limited availability items, and operational updates Oversee restaurant set up to specified standards for service Ensure completion of mise en place for the shift (glasses, cutlery, crockery, napkins, POS systems, etc.) Check menus, bill folders, and operational materials Review reservations, VIPs, regular guests, and special requests Ensure staffing levels are adequate for service Conduct pre service floor checks (cleanliness, lighting, music, temperature, hygiene standards) Ensure compliance with licensing and safety regulations before service begins Service Lead and oversee all front of house operations during service Provide a welcoming, professional, and personalised service at all times Manage and support Assistant Managers and Supervisors on the floor Ensure full sequence of service is consistently followed Monitor EPOS entries and service flow to ensure balanced kitchen orders Record attendance, including sickness and lateness and make any changes to the daily rota Handle guest feedback, complaints, and service recovery at management level Monitor food and beverage quality, presentation, and wait times Ensure regular guests are acknowledged and special occasions are recognised Maintain strong floor presence and anticipate operational challenges Oversee staff deployment, rota adjustments, and service efficiency Ensure smooth communication between kitchen and front of house Maintain strict control over billing, cash handling, and financial procedures Ensure liquor licence compliance at all times Escalate major operational or guest issues to the General Manager Post Service Ensure a structured and efficient closing procedure Conduct end of shift debrief with team Review service performance and identify improvements Ensure accurate cashing up and reconciliation Complete daily reports as required Ensure the restaurant is left clean, secure, and compliant Team Leadership & Development Support recruitment, onboarding, and training of new team members Provide ongoing coaching and performance feedback to Assistant Restaurant Managers and Supervisors. Conduct performance reviews and manage disciplinary processes Foster a positive, professional, and high performance culture Lead by example in attitude, grooming, punctuality, and professionalism Encourage teamwork and strong interdepartmental communication Financial & Operational Responsibilities Oversee rota management in line with service strategy, par levels and budget. Monitor daily sales performance and KPIs Assist with stock control and inventory management Ensure compliance with company procedures and brand standards Identify opportunities to increase revenue and profitability General and Statutory Maintain expert level food and beverage knowledge Maintain high levels of personal appearance and grooming as per company standards Be fully conversant with all Company policies and procedures • Ensure no actions jeopardise the restaurant's liquor licence Ensure full compliance with all company policies and procedures Health and Safety & Staff Welfare Be fully conversant and comply with all operational and legal policies including Health and Safety, First Aid, Food Hygiene, Maintenance, Emergency Procedures, Liquor Licensing, Wine Description and Tasting Notes Oversee purchasing in line with stock management and COSSH Ensure that all potential and real hazards are reported immediately and rectified Ensure staff is trained in a manner which is safe and unlikely to give risk of harm or injury to themselves or others Encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department Assume responsibility for the safety of the persons and property of all within the premises, by strict adherence to existing laws, statutes, and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre planning a defence against them
Job Title: Concierge Department: FrontOffice Reporting to: Guest Relations Manager Position Overview As a Concierge in a five star hotel, you are an ambassador of service excellence and local knowledge, offering a warm welcome and seamless assistance to every guest. From managing luggage and valet parking to providing tailored recommendations, you ensure that each guest's stay is effortless, memorable, and personalised. Your presence throughout the hotel supports all departments in maintaining a refined atmosphere and exceptional guest experience. Applicants for this role must be over 25 years old and hold a full UK driving licence for guest valet parking purposes. Key Responsibilities Guest Engagement & Service Greet all guests with warmth, professionalism, and discretion, anticipating needs and personal preferences. Offer expert assistance with all guest enquiries, including directions, restaurant bookings, spa appointments, transport, and bespoke experiences. Be present and attentive in the hotel lobby/ entrance and outlets, ensuring guests feel consistently supported, acknowledged, and cared for. Handle guest complaints or requests calmly and efficiently, escalating when appropriate and always following through. Provide a polished arrival and departure experience through coordinated luggage handling, valet parking, and seamless service communication. Valet & Luggage Services Manage all valet parking operations, ensuring secure and careful handling of guest vehicles. Assist guests with luggage on arrival, during room moves, and upon departure. Maintain the concierge desk, lobby, and front drive in immaculate condition, representing the hotel's luxury image. Tag, store, and retrieve guest luggage with accuracy and care, following correct procedures. Hotel Wide Presence Maintain a visible and supportive presence across all hotel outlets-restaurants, bar, spa, events-offering assistance and checking on guest satisfaction. Act as a liaison between departments to enhance communication and service flow, particularly during high guest movement periods. Support event coordination and VIP arrivals by overseeing timing, transport, or special touches. Assist with covering holidays for day/night porter team. Administrative & Coordination Tasks Maintain accurate records of bookings, guest requests, car parking logs, and deliveries. Manage guest messages, packages, and internal communication with discretion and efficiency. Maintain and update concierge resources such as menus, maps, brochures, and partner contact lists. Use hotel systems to log guest preferences, update reservations, and record service notes. Assist with preparing welcome notes, guest itineraries, amenity arrangements, and departmental handovers. Health, Safety & Security Ensure valet and luggage handling is carried out with full consideration of health & safety and manual handling protocols. Follow all procedures related to guest vehicle security, key control, and liability. Monitor and report safety hazards or suspicious activity in and around the hotel entrance and lobby. Participate in fire safety, emergency response, and evacuation procedures as required. General Responsibilities Attend all required training, team meetings, and performance reviews. Maintain a flawless appearance and professional conduct in line with five star hospitality standards. Contribute to a positive, supportive culture that champions luxury service, teamwork, and integrity. Undertake any other duties as assigned by the Guest Relations Manager or Assistant/Front Office Manager in the interest of the hotel and guest satisfaction.
Apr 08, 2026
Full time
Job Title: Concierge Department: FrontOffice Reporting to: Guest Relations Manager Position Overview As a Concierge in a five star hotel, you are an ambassador of service excellence and local knowledge, offering a warm welcome and seamless assistance to every guest. From managing luggage and valet parking to providing tailored recommendations, you ensure that each guest's stay is effortless, memorable, and personalised. Your presence throughout the hotel supports all departments in maintaining a refined atmosphere and exceptional guest experience. Applicants for this role must be over 25 years old and hold a full UK driving licence for guest valet parking purposes. Key Responsibilities Guest Engagement & Service Greet all guests with warmth, professionalism, and discretion, anticipating needs and personal preferences. Offer expert assistance with all guest enquiries, including directions, restaurant bookings, spa appointments, transport, and bespoke experiences. Be present and attentive in the hotel lobby/ entrance and outlets, ensuring guests feel consistently supported, acknowledged, and cared for. Handle guest complaints or requests calmly and efficiently, escalating when appropriate and always following through. Provide a polished arrival and departure experience through coordinated luggage handling, valet parking, and seamless service communication. Valet & Luggage Services Manage all valet parking operations, ensuring secure and careful handling of guest vehicles. Assist guests with luggage on arrival, during room moves, and upon departure. Maintain the concierge desk, lobby, and front drive in immaculate condition, representing the hotel's luxury image. Tag, store, and retrieve guest luggage with accuracy and care, following correct procedures. Hotel Wide Presence Maintain a visible and supportive presence across all hotel outlets-restaurants, bar, spa, events-offering assistance and checking on guest satisfaction. Act as a liaison between departments to enhance communication and service flow, particularly during high guest movement periods. Support event coordination and VIP arrivals by overseeing timing, transport, or special touches. Assist with covering holidays for day/night porter team. Administrative & Coordination Tasks Maintain accurate records of bookings, guest requests, car parking logs, and deliveries. Manage guest messages, packages, and internal communication with discretion and efficiency. Maintain and update concierge resources such as menus, maps, brochures, and partner contact lists. Use hotel systems to log guest preferences, update reservations, and record service notes. Assist with preparing welcome notes, guest itineraries, amenity arrangements, and departmental handovers. Health, Safety & Security Ensure valet and luggage handling is carried out with full consideration of health & safety and manual handling protocols. Follow all procedures related to guest vehicle security, key control, and liability. Monitor and report safety hazards or suspicious activity in and around the hotel entrance and lobby. Participate in fire safety, emergency response, and evacuation procedures as required. General Responsibilities Attend all required training, team meetings, and performance reviews. Maintain a flawless appearance and professional conduct in line with five star hospitality standards. Contribute to a positive, supportive culture that champions luxury service, teamwork, and integrity. Undertake any other duties as assigned by the Guest Relations Manager or Assistant/Front Office Manager in the interest of the hotel and guest satisfaction.
