Client Relations Administrator £26,500 - £29,500 per annum 37.5 hours per week Hybrid or Remote (UK based) About Us As one of the world's leading International Medical Insurance providers, IMG supports individuals and organisations across the globe. Every second of every day, travellers, expatriates, international workers, and globally mobile customers rely on our products to give them Global Peace of Mind . Our commitment to exceptional service is at the heart of everything we do - and our Global Quality team plays a vital role in ensuring our customers receive a fair, professional, and consistent experience. About the Role We're looking for a Client Relations Administrator to join our Global Quality team in a customer facing, coordination focused role. You'll manage the intake and recording of customer concerns, escalations, and complaints while providing high quality administrative and client support. Acting as a key link between clients and internal teams, you'll help ensure customer issues are logged accurately, escalated appropriately, and resolved within agreed timelines. This is a fast paced role that requires strong organisation, attention to detail, and the ability to manage multiple priorities - including matters of complexity and urgency. Your work will directly support service improvement initiatives, with complaint trends and insights shared with senior leadership to enhance the overall customer journey. Key Responsibilities Act as a first point of contact for routine enquiries from clients, insurers, and brokers via email, telephone, and client portals. Provide clear, accurate, and professional responses in line with approved processes and conduct standards. Log, track, and maintain records of customer complaints, concerns, and service feedback in line with FCA/ICB/DOI regulations. Ensure all client interactions are accurately documented within relevant systems. Support the Quality Team Leader and Quality Assurance Specialists with complaint tracking and resolution. Manage and maintain central records for client contact details, contracts, service levels, and correspondence. Ensure timely referral and hand off of complaints to appropriate handling teams. Maintain compliance with data protection and confidentiality requirements, including GDPR. Support audits, regulatory requests, and Financial Ombudsman Service (or other regulatory body) file preparation. Monitor trends and recurring issues, escalating risks or complex matters as needed. Contribute to client satisfaction initiatives such as surveys and follow ups. Communicate effectively with underwriters, customers, regulators, and internal stakeholders. Share insights, feedback, and recommendations to support process and service improvements. Carry out additional duties as required, following appropriate training and guidance. About You You're a proactive, detail focused professional with a strong customer service background and experience working in a regulated environment. You're comfortable managing high volumes of correspondence, prioritising tasks, and supporting complex cases, while maintaining a calm and professional approach. Essential Requirements 3-5 years' experience in a similar role or in an administrative position within an insurance or regulated environment. Excellent written and verbal communication skills. Strong organisational skills with the ability to manage multiple deadlines. High attention to detail and ability to follow complex instructions. A positive, self motivated, and flexible approach. Proficiency in Microsoft Word, Outlook, and Excel. Ability to work collaboratively as part of a close knit team. Preferred Skills & Experience Previous experience handling regulated correspondence within financial or insurance services. Knowledge or awareness of complaints handling regulations (e.g. GDPR, HIPAA). Exposure to claims, complaints, or client service environments. Awareness of FCA Conduct Rules (training provided if required). Basic understanding of contracts, SLAs, and insurance processes. Why Join IMG? Competitive salary of £26,500 - £29,500 Hybrid or fully remote working options Supportive, collaborative team environment Opportunity to work within a global organisation A role that directly contributes to service excellence and customer outcomes Apply today and take the next step in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Apr 17, 2026
Full time
Client Relations Administrator £26,500 - £29,500 per annum 37.5 hours per week Hybrid or Remote (UK based) About Us As one of the world's leading International Medical Insurance providers, IMG supports individuals and organisations across the globe. Every second of every day, travellers, expatriates, international workers, and globally mobile customers rely on our products to give them Global Peace of Mind . Our commitment to exceptional service is at the heart of everything we do - and our Global Quality team plays a vital role in ensuring our customers receive a fair, professional, and consistent experience. About the Role We're looking for a Client Relations Administrator to join our Global Quality team in a customer facing, coordination focused role. You'll manage the intake and recording of customer concerns, escalations, and complaints while providing high quality administrative and client support. Acting as a key link between clients and internal teams, you'll help ensure customer issues are logged accurately, escalated appropriately, and resolved within agreed timelines. This is a fast paced role that requires strong organisation, attention to detail, and the ability to manage multiple priorities - including matters of complexity and urgency. Your work will directly support service improvement initiatives, with complaint trends and insights shared with senior leadership to enhance the overall customer journey. Key Responsibilities Act as a first point of contact for routine enquiries from clients, insurers, and brokers via email, telephone, and client portals. Provide clear, accurate, and professional responses in line with approved processes and conduct standards. Log, track, and maintain records of customer complaints, concerns, and service feedback in line with FCA/ICB/DOI regulations. Ensure all client interactions are accurately documented within relevant systems. Support the Quality Team Leader and Quality Assurance Specialists with complaint tracking and resolution. Manage and maintain central records for client contact details, contracts, service levels, and correspondence. Ensure timely referral and hand off of complaints to appropriate handling teams. Maintain compliance with data protection and confidentiality requirements, including GDPR. Support audits, regulatory requests, and Financial Ombudsman Service (or other regulatory body) file preparation. Monitor trends and recurring issues, escalating risks or complex matters as needed. Contribute to client satisfaction initiatives such as surveys and follow ups. Communicate effectively with underwriters, customers, regulators, and internal stakeholders. Share insights, feedback, and recommendations to support process and service improvements. Carry out additional duties as required, following appropriate training and guidance. About You You're a proactive, detail focused professional with a strong customer service background and experience working in a regulated environment. You're comfortable managing high volumes of correspondence, prioritising tasks, and supporting complex cases, while maintaining a calm and professional approach. Essential Requirements 3-5 years' experience in a similar role or in an administrative position within an insurance or regulated environment. Excellent written and verbal communication skills. Strong organisational skills with the ability to manage multiple deadlines. High attention to detail and ability to follow complex instructions. A positive, self motivated, and flexible approach. Proficiency in Microsoft Word, Outlook, and Excel. Ability to work collaboratively as part of a close knit team. Preferred Skills & Experience Previous experience handling regulated correspondence within financial or insurance services. Knowledge or awareness of complaints handling regulations (e.g. GDPR, HIPAA). Exposure to claims, complaints, or client service environments. Awareness of FCA Conduct Rules (training provided if required). Basic understanding of contracts, SLAs, and insurance processes. Why Join IMG? Competitive salary of £26,500 - £29,500 Hybrid or fully remote working options Supportive, collaborative team environment Opportunity to work within a global organisation A role that directly contributes to service excellence and customer outcomes Apply today and take the next step in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Owen Reed is looking for a Workflow / Document Specialist for a top law firm. Job Title: Workflow / Document Specialist Contract: 12 Month FTC (Full-Time) Location: Fully Remote Hours: 07:30 - 15:30 (1-hour break) The Role We are recruiting a versatile and highly organised Workflow / Document Specialist to join a busy Document Design Centre team. This is a unique 50/50 split role , combining hands-on document production with workflow coordination responsibilities. You will play a key role in ensuring seamless workflow operations while delivering high-quality document services, maintaining exceptional client service standards in a fast-paced, professional environment. Key Responsibilities Deliver high-quality document services with a strong focus on accuracy and deadlines Coordinate and manage workflow across the Document Centre Act as a key point of contact for team queries, escalating issues where necessary Monitor team productivity and identify any risks or bottlenecks Ensure adequate staffing levels and liaise with management for additional resource Handle first-line queries and complaints, ensuring prompt resolution Produce professional, consistently formatted documents in line with brand guidelines Provide technical troubleshooting support for document-related issues Manage and prioritise multiple projects effectively Maintain strong client relationships and deliver excellent customer service Support reporting processes, including data collation for monthly reports Ensure effective communication and handover between shifts Continuously develop technical skills and stay up to date with new technologies About You Proven experience in workflow coordination within a document production environment Previous document production experience within a legal or professional services setting Strong knowledge of document production tools, systems, and best practices Advanced technical capability and problem-solving skills Excellent communication skills, both written and verbal Ability to manage multiple priorities under pressure Strong attention to detail and commitment to quality Proactive, self-motivated, and able to work independently Comfortable working in a fast-paced, deadline-driven environment Flexible, adaptable, and solutions-focused
Apr 16, 2026
Contractor
Owen Reed is looking for a Workflow / Document Specialist for a top law firm. Job Title: Workflow / Document Specialist Contract: 12 Month FTC (Full-Time) Location: Fully Remote Hours: 07:30 - 15:30 (1-hour break) The Role We are recruiting a versatile and highly organised Workflow / Document Specialist to join a busy Document Design Centre team. This is a unique 50/50 split role , combining hands-on document production with workflow coordination responsibilities. You will play a key role in ensuring seamless workflow operations while delivering high-quality document services, maintaining exceptional client service standards in a fast-paced, professional environment. Key Responsibilities Deliver high-quality document services with a strong focus on accuracy and deadlines Coordinate and manage workflow across the Document Centre Act as a key point of contact for team queries, escalating issues where necessary Monitor team productivity and identify any risks or bottlenecks Ensure adequate staffing levels and liaise with management for additional resource Handle first-line queries and complaints, ensuring prompt resolution Produce professional, consistently formatted documents in line with brand guidelines Provide technical troubleshooting support for document-related issues Manage and prioritise multiple projects effectively Maintain strong client relationships and deliver excellent customer service Support reporting processes, including data collation for monthly reports Ensure effective communication and handover between shifts Continuously develop technical skills and stay up to date with new technologies About You Proven experience in workflow coordination within a document production environment Previous document production experience within a legal or professional services setting Strong knowledge of document production tools, systems, and best practices Advanced technical capability and problem-solving skills Excellent communication skills, both written and verbal Ability to manage multiple priorities under pressure Strong attention to detail and commitment to quality Proactive, self-motivated, and able to work independently Comfortable working in a fast-paced, deadline-driven environment Flexible, adaptable, and solutions-focused
About The Role PEI Group's Subscriptions organization brings together Account Management, Sales, Client Engagement, and Business Development to drive growth and retention across our data and research products. This team owns the full customer lifecycle - from initial acquisition to onboarding, ongoing engagement, renewal, and expansion - and plays a central role in delivering commercial outcomes and ensuring our brands are seen as essential tools for private market professionals globally. Position Summary The Business Development Representative (BDR) is a critical role within the global acquisition team, responsible for top-of-funnel pipeline creation and early-stage client engagement. This individual owns outbound prospecting activities and is the first point of contact for new business opportunities. The BDR works closely with regional sales managers and senior sales executives to drive engagement from inbound leads and outbound campaigns, booking qualified discovery calls with target accounts across regions. Success in this role requires curiosity, persistence, and a commitment to rigorous outbound execution. Key Responsibilities Execute daily outbound cadences to assigned target accounts, including cold calling, personalized emails, and LinkedIn outreach. Rapidly respond to inbound interest including paywall hits, gated content registrations, marketing email clicks, and first-time logins. Book qualified discovery calls for New Business Sales Executives and Commercial Leaders, ensuring a steady flow of meetings from both inbound and outbound sources. Partner with sales and marketing to prioritize accounts, develop messaging strategies, and test campaign performance. Maintain and update accurate contact and activity records in the CRM (Microsoft Dynamics), ensuring full transparency and data hygiene. Build and refine target lists based on firmographic and behavioural signals across PE, VC, real assets, and other financial institutions. Collaborate closely with product, marketing, and account teams to stay informed about new initiatives, offerings, and key industry trends. KPIs and Performance Metrics Qualified meetings booked per week/month Conversion rate from prospecting to meeting held Activity volume and engagement (emails, calls, LinkedIn touches) Contribution to pipeline (meetings generated that result in qualified opportunities) Speed to lead: time to follow up on inbound interest What Success Looks Like You consistently meet or exceed your monthly meeting booking targets. You demonstrate strong coordination with regional sales and marketing teams to refine messaging and prioritize high-value accounts. You drive measurable pipeline impact by generating qualified interest from new logos and whitespace accounts. You serve as a critical bridge between marketing and sales, ensuring smooth lead handoff and feedback loops. PEI1 About You Requirements Good interpersonal and communication skills. An interest in Private Equity and the enthusiasm to learn more about the industry. Experience interacting and engaging with large scale customers and new clients in a professional work environment. Experience as a business development representative, with a track record of achieving sales quotas (desired but not essential). Experience working in a target driven/ KPI work environment. Experience or researching contacts and organization mapping. Personal Characteristics Fast learner and a passion for succeeding. Self-motivated who thrives on seeing results. Ability to work independently and as a team. Self-motivated and enthusiasm to learn. Resilient under pressure. Diplomacy: able to display multi-faceted communication skills in a persuasive, but diplomatic way to ensure that outstanding results are achieved and the right deadlines and initiatives get prioritized. About Us PEI Group is a subscriber-focused business intelligence company. With our multi-talented global team of over 490 people, spread across EMEA, USA & Asia, our purpose is to inform and connect investment professionals across global, specialised markets. We identify specific high growth, high value investment sectors and themes where deep insight, strong market relationships and active capital flows are critical for success. PEI Group provides industry-leading journalism, data, and market insight to subscribing clients via a wide portfolio of specialist brands supported by our robust and scalable digital publishing, analytics, and database platform. We also track the firms and individuals who shape markets and bring client-communities together to enable knowledge sharing, profile building and relationship development through professional networks and events. Wherever our markets are active - in New York, Los Angeles, Tokyo, Sydney, Hong Kong, Singapore, London and elsewhere - PEI is hard at work examining crucial market forces and shifting investment themes, identifying active investors and their capital allocations, and scanning ahead for regulatory changes, new compliance requirements and other risk factors. PEI Group values diverse talent and welcomes applications from everyone - regardless of background. We are an equal opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this. PEI Group supports flexible working arrangements, and we welcome career returners.
Apr 08, 2026
Full time
About The Role PEI Group's Subscriptions organization brings together Account Management, Sales, Client Engagement, and Business Development to drive growth and retention across our data and research products. This team owns the full customer lifecycle - from initial acquisition to onboarding, ongoing engagement, renewal, and expansion - and plays a central role in delivering commercial outcomes and ensuring our brands are seen as essential tools for private market professionals globally. Position Summary The Business Development Representative (BDR) is a critical role within the global acquisition team, responsible for top-of-funnel pipeline creation and early-stage client engagement. This individual owns outbound prospecting activities and is the first point of contact for new business opportunities. The BDR works closely with regional sales managers and senior sales executives to drive engagement from inbound leads and outbound campaigns, booking qualified discovery calls with target accounts across regions. Success in this role requires curiosity, persistence, and a commitment to rigorous outbound execution. Key Responsibilities Execute daily outbound cadences to assigned target accounts, including cold calling, personalized emails, and LinkedIn outreach. Rapidly respond to inbound interest including paywall hits, gated content registrations, marketing email clicks, and first-time logins. Book qualified discovery calls for New Business Sales Executives and Commercial Leaders, ensuring a steady flow of meetings from both inbound and outbound sources. Partner with sales and marketing to prioritize accounts, develop messaging strategies, and test campaign performance. Maintain and update accurate contact and activity records in the CRM (Microsoft Dynamics), ensuring full transparency and data hygiene. Build and refine target lists based on firmographic and behavioural signals across PE, VC, real assets, and other financial institutions. Collaborate closely with product, marketing, and account teams to stay informed about new initiatives, offerings, and key industry trends. KPIs and Performance Metrics Qualified meetings booked per week/month Conversion rate from prospecting to meeting held Activity volume and engagement (emails, calls, LinkedIn touches) Contribution to pipeline (meetings generated that result in qualified opportunities) Speed to lead: time to follow up on inbound interest What Success Looks Like You consistently meet or exceed your monthly meeting booking targets. You demonstrate strong coordination with regional sales and marketing teams to refine messaging and prioritize high-value accounts. You drive measurable pipeline impact by generating qualified interest from new logos and whitespace accounts. You serve as a critical bridge between marketing and sales, ensuring smooth lead handoff and feedback loops. PEI1 About You Requirements Good interpersonal and communication skills. An interest in Private Equity and the enthusiasm to learn more about the industry. Experience interacting and engaging with large scale customers and new clients in a professional work environment. Experience as a business development representative, with a track record of achieving sales quotas (desired but not essential). Experience working in a target driven/ KPI work environment. Experience or researching contacts and organization mapping. Personal Characteristics Fast learner and a passion for succeeding. Self-motivated who thrives on seeing results. Ability to work independently and as a team. Self-motivated and enthusiasm to learn. Resilient under pressure. Diplomacy: able to display multi-faceted communication skills in a persuasive, but diplomatic way to ensure that outstanding results are achieved and the right deadlines and initiatives get prioritized. About Us PEI Group is a subscriber-focused business intelligence company. With our multi-talented global team of over 490 people, spread across EMEA, USA & Asia, our purpose is to inform and connect investment professionals across global, specialised markets. We identify specific high growth, high value investment sectors and themes where deep insight, strong market relationships and active capital flows are critical for success. PEI Group provides industry-leading journalism, data, and market insight to subscribing clients via a wide portfolio of specialist brands supported by our robust and scalable digital publishing, analytics, and database platform. We also track the firms and individuals who shape markets and bring client-communities together to enable knowledge sharing, profile building and relationship development through professional networks and events. Wherever our markets are active - in New York, Los Angeles, Tokyo, Sydney, Hong Kong, Singapore, London and elsewhere - PEI is hard at work examining crucial market forces and shifting investment themes, identifying active investors and their capital allocations, and scanning ahead for regulatory changes, new compliance requirements and other risk factors. PEI Group values diverse talent and welcomes applications from everyone - regardless of background. We are an equal opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this. PEI Group supports flexible working arrangements, and we welcome career returners.
About The Role PEI Group's Subscriptions organization brings together Account Management, Sales, Client Engagement, and Business Development to drive growth and retention across our data and research products. This team owns the full customer lifecycle - from initial acquisition to onboarding, ongoing engagement, renewal, and expansion - and plays a central role in delivering commercial outcomes and ensuring our brands are seen as essential tools for private market professionals globally. Position Summary The Business Development Representative (BDR) is a critical role within the global acquisition team, responsible for top-of-funnel pipeline creation and early-stage client engagement. This individual owns outbound prospecting activities and is the first point of contact for new business opportunities. The BDR works closely with regional sales managers and senior sales executives to drive engagement from inbound leads and outbound campaigns, booking qualified discovery calls with target accounts across regions. Success in this role requires curiosity, persistence, and a commitment to rigorous outbound execution. Key Responsibilities Execute daily outbound cadences to assigned target accounts, including cold calling, personalized emails, and LinkedIn outreach. Rapidly respond to inbound interest including paywall hits, gated content registrations, marketing email clicks, and first-time logins. Book qualified discovery calls for New Business Sales Executives and Commercial Leaders, ensuring a steady flow of meetings from both inbound and outbound sources. Partner with sales and marketing to prioritize accounts, develop messaging strategies, and test campaign performance. Maintain and update accurate contact and activity records in the CRM (Microsoft Dynamics), ensuring full transparency and data hygiene. Build and refine target lists based on firmographic and behavioural signals across PE, VC, real assets, and other financial institutions. Collaborate closely with product, marketing, and account teams to stay informed about new initiatives, offerings, and key industry trends. KPIs and Performance Metrics Qualified meetings booked per week/month Conversion rate from prospecting to meeting held Activity volume and engagement (emails, calls, LinkedIn touches) Contribution to pipeline (meetings generated that result in qualified opportunities) Speed to lead: time to follow up on inbound interest What Success Looks Like You consistently meet or exceed your monthly meeting booking targets. You demonstrate strong coordination with regional sales and marketing teams to refine messaging and prioritize high-value accounts. You drive measurable pipeline impact by generating qualified interest from new logos and whitespace accounts. You serve as a critical bridge between marketing and sales, ensuring smooth lead handoff and feedback loops. PEI1 About You Requirements Good interpersonal and communication skills. An interest in Private Equity and the enthusiasm to learn more about the industry. Experience interacting and engaging with large scale customers and new clients in a professional work environment. Experience as a business development representative, with a track record of achieving sales quotas (desired but not essential). Experience working in a target driven/ KPI work environment. Experience or researching contacts and organization mapping. Personal Characteristics Fast learner and a passion for succeeding. Self-motivated who thrives on seeing results. Ability to work independently and as a team. Self-motivated and enthusiasm to learn. Resilient under pressure. Diplomacy: able to display multi-faceted communication skills in a persuasive, but diplomatic way to ensure that outstanding results are achieved and the right deadlines and initiatives get prioritized. About Us PEI Group is a subscriber-focused business intelligence company. With our multi-talented global team of over 490 people, spread across EMEA, USA & Asia, our purpose is to inform and connect investment professionals across global, specialised markets. We identify specific high growth, high value investment sectors and themes where deep insight, strong market relationships and active capital flows are critical for success. PEI Group provides industry-leading journalism, data, and market insight to subscribing clients via a wide portfolio of specialist brands supported by our robust and scalable digital publishing, analytics, and database platform. We also track the firms and individuals who shape markets and bring client-communities together to enable knowledge sharing, profile building and relationship development through professional networks and events. Wherever our markets are active - in New York, Los Angeles, Tokyo, Sydney, Hong Kong, Singapore, London and elsewhere - PEI is hard at work examining crucial market forces and shifting investment themes, identifying active investors and their capital allocations, and scanning ahead for regulatory changes, new compliance requirements and other risk factors. PEI Group values diverse talent and welcomes applications from everyone - regardless of background. We are an equal opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this. PEI Group supports flexible working arrangements, and we welcome career returners.
Apr 08, 2026
Full time
About The Role PEI Group's Subscriptions organization brings together Account Management, Sales, Client Engagement, and Business Development to drive growth and retention across our data and research products. This team owns the full customer lifecycle - from initial acquisition to onboarding, ongoing engagement, renewal, and expansion - and plays a central role in delivering commercial outcomes and ensuring our brands are seen as essential tools for private market professionals globally. Position Summary The Business Development Representative (BDR) is a critical role within the global acquisition team, responsible for top-of-funnel pipeline creation and early-stage client engagement. This individual owns outbound prospecting activities and is the first point of contact for new business opportunities. The BDR works closely with regional sales managers and senior sales executives to drive engagement from inbound leads and outbound campaigns, booking qualified discovery calls with target accounts across regions. Success in this role requires curiosity, persistence, and a commitment to rigorous outbound execution. Key Responsibilities Execute daily outbound cadences to assigned target accounts, including cold calling, personalized emails, and LinkedIn outreach. Rapidly respond to inbound interest including paywall hits, gated content registrations, marketing email clicks, and first-time logins. Book qualified discovery calls for New Business Sales Executives and Commercial Leaders, ensuring a steady flow of meetings from both inbound and outbound sources. Partner with sales and marketing to prioritize accounts, develop messaging strategies, and test campaign performance. Maintain and update accurate contact and activity records in the CRM (Microsoft Dynamics), ensuring full transparency and data hygiene. Build and refine target lists based on firmographic and behavioural signals across PE, VC, real assets, and other financial institutions. Collaborate closely with product, marketing, and account teams to stay informed about new initiatives, offerings, and key industry trends. KPIs and Performance Metrics Qualified meetings booked per week/month Conversion rate from prospecting to meeting held Activity volume and engagement (emails, calls, LinkedIn touches) Contribution to pipeline (meetings generated that result in qualified opportunities) Speed to lead: time to follow up on inbound interest What Success Looks Like You consistently meet or exceed your monthly meeting booking targets. You demonstrate strong coordination with regional sales and marketing teams to refine messaging and prioritize high-value accounts. You drive measurable pipeline impact by generating qualified interest from new logos and whitespace accounts. You serve as a critical bridge between marketing and sales, ensuring smooth lead handoff and feedback loops. PEI1 About You Requirements Good interpersonal and communication skills. An interest in Private Equity and the enthusiasm to learn more about the industry. Experience interacting and engaging with large scale customers and new clients in a professional work environment. Experience as a business development representative, with a track record of achieving sales quotas (desired but not essential). Experience working in a target driven/ KPI work environment. Experience or researching contacts and organization mapping. Personal Characteristics Fast learner and a passion for succeeding. Self-motivated who thrives on seeing results. Ability to work independently and as a team. Self-motivated and enthusiasm to learn. Resilient under pressure. Diplomacy: able to display multi-faceted communication skills in a persuasive, but diplomatic way to ensure that outstanding results are achieved and the right deadlines and initiatives get prioritized. About Us PEI Group is a subscriber-focused business intelligence company. With our multi-talented global team of over 490 people, spread across EMEA, USA & Asia, our purpose is to inform and connect investment professionals across global, specialised markets. We identify specific high growth, high value investment sectors and themes where deep insight, strong market relationships and active capital flows are critical for success. PEI Group provides industry-leading journalism, data, and market insight to subscribing clients via a wide portfolio of specialist brands supported by our robust and scalable digital publishing, analytics, and database platform. We also track the firms and individuals who shape markets and bring client-communities together to enable knowledge sharing, profile building and relationship development through professional networks and events. Wherever our markets are active - in New York, Los Angeles, Tokyo, Sydney, Hong Kong, Singapore, London and elsewhere - PEI is hard at work examining crucial market forces and shifting investment themes, identifying active investors and their capital allocations, and scanning ahead for regulatory changes, new compliance requirements and other risk factors. PEI Group values diverse talent and welcomes applications from everyone - regardless of background. We are an equal opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this. PEI Group supports flexible working arrangements, and we welcome career returners.
We are currently recruiting for a client based in Newbury for a maternity cover, with the possibility of being extended. Customer Service Specialist Location: Newbury Department: Customer Service & Support Employment Type: Fixed Term Contract About the Role We are seeking a proactive and customer-focused Customer Service Specialist (CSS) to join our growing team. In this role, you will be the primary point of contact for customers and internal stakeholders, ensuring smooth and efficient handling of inquiries across Sales, Logistics, and Service Support. You will drive operational excellence by managing both front- and back-office processes, delivering exceptional service, and ensuring a seamless customer experience. This role also includes supporting local office management tasks and assisting with local event coordination. Key Responsibilities Customer Support & Case Management Act as the primary contact for customers and internal teams, managing cases end-to-end within the Issue-to-Resolution process. Handle inquiries, requests and escalations promptly and accurately, ensuring service levels are met. Proactively communicate updates related to orders, service requests, and deliveries to minimize disruptions. Order-to-Cash Administration Execute the full local order-to-cash workflow, including order management, invoicing, price renewals and service contracts. Work closely with Finance to support proactive credit and collection activities. Service & Operations Support Provide operational and administrative support to Service and Application teams. Manage planning and dispatching activities to ensure efficient coordination of customer visits and internal workflows. Data & Process Management Maintain accurate data within CRM and ERP systems in line with company procedures and compliance requirements. Continuously improve back-office processes and documentation to support operational excellence. Office & Employee Support Act as the first point of contact for new employees, coordinating onboarding activities and administrative arrangements. Support local office management and assist with organising local events. Qualifications & Experience Relevant education or equivalent professional experience. 3-5 years' experience in an international customer service or operational environment. Strong administrative capabilities and proven customer service background. Experience working with CRM and ERP systems; familiarity with Oracle, Zendesk or similar tools is an advantage. Proficiency in Microsoft Office and database applications. Excellent organisational skills with the ability to multi-task, prioritise and manage workload effectively. A proactive, hands-on, solution-oriented mindset with a strong can-do attitude. Strong problem-solving skills and ability to work effectively under pressure. Excellent communication and teamwork skills. Native-level proficiency in the local language and fluent English (written and spoken). Additional languages are a plus. If you are interested, please apply online and I will screen your cv and if successful I will contact you with more information.
Apr 08, 2026
Full time
We are currently recruiting for a client based in Newbury for a maternity cover, with the possibility of being extended. Customer Service Specialist Location: Newbury Department: Customer Service & Support Employment Type: Fixed Term Contract About the Role We are seeking a proactive and customer-focused Customer Service Specialist (CSS) to join our growing team. In this role, you will be the primary point of contact for customers and internal stakeholders, ensuring smooth and efficient handling of inquiries across Sales, Logistics, and Service Support. You will drive operational excellence by managing both front- and back-office processes, delivering exceptional service, and ensuring a seamless customer experience. This role also includes supporting local office management tasks and assisting with local event coordination. Key Responsibilities Customer Support & Case Management Act as the primary contact for customers and internal teams, managing cases end-to-end within the Issue-to-Resolution process. Handle inquiries, requests and escalations promptly and accurately, ensuring service levels are met. Proactively communicate updates related to orders, service requests, and deliveries to minimize disruptions. Order-to-Cash Administration Execute the full local order-to-cash workflow, including order management, invoicing, price renewals and service contracts. Work closely with Finance to support proactive credit and collection activities. Service & Operations Support Provide operational and administrative support to Service and Application teams. Manage planning and dispatching activities to ensure efficient coordination of customer visits and internal workflows. Data & Process Management Maintain accurate data within CRM and ERP systems in line with company procedures and compliance requirements. Continuously improve back-office processes and documentation to support operational excellence. Office & Employee Support Act as the first point of contact for new employees, coordinating onboarding activities and administrative arrangements. Support local office management and assist with organising local events. Qualifications & Experience Relevant education or equivalent professional experience. 3-5 years' experience in an international customer service or operational environment. Strong administrative capabilities and proven customer service background. Experience working with CRM and ERP systems; familiarity with Oracle, Zendesk or similar tools is an advantage. Proficiency in Microsoft Office and database applications. Excellent organisational skills with the ability to multi-task, prioritise and manage workload effectively. A proactive, hands-on, solution-oriented mindset with a strong can-do attitude. Strong problem-solving skills and ability to work effectively under pressure. Excellent communication and teamwork skills. Native-level proficiency in the local language and fluent English (written and spoken). Additional languages are a plus. If you are interested, please apply online and I will screen your cv and if successful I will contact you with more information.
Position: Depot Manager Location: Wyboston Hours: Mon - Fri 07:30am - 4pm or 08:30am - 5pm Proactive currently have an exciting opportunity for a Depot Manager to begin work for a leading manufacturing and production business in Wyboston. Due to rapid company expansion and an ever growing order book, our client is hoping to recruit at least one additional Depot Manager to help ensure the quality and accuracy of the business' function is well maintained throughout this new and excited influx of work. Key Responsibilities: Inventory Management: Monitoring stock levels to maintain optimal inventory and prevent stockouts. Receiving and checking incoming deliveries for accuracy. Managing stock rotation to ensure first-in-first-out (FIFO) practice. Performing regular stock checks and addressing discrepancies. Staff Supervision: Leading and motivating a team of warehouse workers. Assigning tasks and ensuring efficient workflow. Performance management, coaching, training, disciplinary actions. Scheduling staff to meet operational needs. Operations Management: Overseeing picking, packing, loading of orders for delivery. Managing warehouse space and optimizing storage layouts. Ensuring compliance with health and safety regulations. Implementing operational procedures and quality control standards. Customer Service: Responding to customer inquiries and delivery issues. Liaising with sales teams for accurate order fulfillment. Building and maintaining strong relationships with clients. Reporting and Analysis: Generating reports on KPIs like stock levels, delivery times, operational costs. Analyzing data to identify improvement areas and implement changes. Logistics Coordination: Coordinating deliveries with transport providers. Managing vehicle maintenance and schedule. Monitoring and optimizing delivery routes. Required Skills & Qualifications: Leadership experience: Proven ability to manage and motivate a team. Warehouse management systems (WMS) proficiency: Familiarity with warehouse software for inventory tracking and order processing. Logistics knowledge: Understanding of distribution processes, including picking, packing, shipping. Strong communication skills: Effective communication with staff, customers, other departments. Problem-solving skills: Identify and resolve operational issues promptly. Analytical skills: Data analysis to identify trends and make informed decisions. Due to the location you will require a full driving licence; successful applicants will be required to attend interviews. If you are interested, please apply with a copy of your CV and we will be in touch to discuss the opportunity. How to Apply: For more information on the role, or an informal discussion regarding opportunities we have available, please contact Charley McCleave on or . Why work with Proactive? Proactive Global is an industry leading, specialist engineering recruitment agency focused on the automation, manufacturing and robotics sectors. We offer specialist recruitment services to a niche customer base, vetting that our clients offer the best opportunities for your career. Proactive encourages and promotes equality and diversity within the workforce. We act with honesty, integrity and impartiality, ensuring your application is considered on its own merits and without bias. When registering with Proactive you will have the opportunity to apply for some of the most interesting, specialist opportunities in the marketplace. Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy.
Apr 07, 2026
Full time
Position: Depot Manager Location: Wyboston Hours: Mon - Fri 07:30am - 4pm or 08:30am - 5pm Proactive currently have an exciting opportunity for a Depot Manager to begin work for a leading manufacturing and production business in Wyboston. Due to rapid company expansion and an ever growing order book, our client is hoping to recruit at least one additional Depot Manager to help ensure the quality and accuracy of the business' function is well maintained throughout this new and excited influx of work. Key Responsibilities: Inventory Management: Monitoring stock levels to maintain optimal inventory and prevent stockouts. Receiving and checking incoming deliveries for accuracy. Managing stock rotation to ensure first-in-first-out (FIFO) practice. Performing regular stock checks and addressing discrepancies. Staff Supervision: Leading and motivating a team of warehouse workers. Assigning tasks and ensuring efficient workflow. Performance management, coaching, training, disciplinary actions. Scheduling staff to meet operational needs. Operations Management: Overseeing picking, packing, loading of orders for delivery. Managing warehouse space and optimizing storage layouts. Ensuring compliance with health and safety regulations. Implementing operational procedures and quality control standards. Customer Service: Responding to customer inquiries and delivery issues. Liaising with sales teams for accurate order fulfillment. Building and maintaining strong relationships with clients. Reporting and Analysis: Generating reports on KPIs like stock levels, delivery times, operational costs. Analyzing data to identify improvement areas and implement changes. Logistics Coordination: Coordinating deliveries with transport providers. Managing vehicle maintenance and schedule. Monitoring and optimizing delivery routes. Required Skills & Qualifications: Leadership experience: Proven ability to manage and motivate a team. Warehouse management systems (WMS) proficiency: Familiarity with warehouse software for inventory tracking and order processing. Logistics knowledge: Understanding of distribution processes, including picking, packing, shipping. Strong communication skills: Effective communication with staff, customers, other departments. Problem-solving skills: Identify and resolve operational issues promptly. Analytical skills: Data analysis to identify trends and make informed decisions. Due to the location you will require a full driving licence; successful applicants will be required to attend interviews. If you are interested, please apply with a copy of your CV and we will be in touch to discuss the opportunity. How to Apply: For more information on the role, or an informal discussion regarding opportunities we have available, please contact Charley McCleave on or . Why work with Proactive? Proactive Global is an industry leading, specialist engineering recruitment agency focused on the automation, manufacturing and robotics sectors. We offer specialist recruitment services to a niche customer base, vetting that our clients offer the best opportunities for your career. Proactive encourages and promotes equality and diversity within the workforce. We act with honesty, integrity and impartiality, ensuring your application is considered on its own merits and without bias. When registering with Proactive you will have the opportunity to apply for some of the most interesting, specialist opportunities in the marketplace. Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy.
Job type: Full time Location: Southampton Salary: Competitive Hours: 40 hours per week, Monday to Friday Role Overview The Sales Consultant plays a key role in driving sales performance by delivering exceptional customer service, managing product allocation, and building strong relationships across customers, suppliers, and internal teams. This role combines proactive sales activity with operational coordination, ensuring customer needs are met efficiently while maximising business opportunities. Key Responsibilities Sales & Customer Engagement Provide face to face customer support within the brick library, offering expert product knowledge and guidance. Proactively identify upselling opportunities to support the wider sales hub team. Approach each enquiry as a full project, ensuring customers are offered complete solutions ("what else do you need?" mindset). Follow up on all quotes and enquiries, analysing outcomes to understand lost sales and improve conversion rates. Confidently engage with customers through multiple channels, including site visits and sample drop offs where required. Account & Relationship Management Build and maintain strong relationships with customers, account managers, and suppliers. Support key target customers with a high level of service and responsiveness. Collaborate with the Key Accounts team and branches to provide specialist product and sales support when needed. Product & Allocation Management Manage scheduling and allocation for brick and block products in line with business needs. Oversee brick registrations and identify suitable alternatives to win business against competitor specifications. Provide daily updates on stock availability in the Yard, including current stock levels and replenishment requirements. Participate in internal branch transfer (IBT) processes and stock days relating to yard operations. Operational Excellence Manage a high-volume inbox, ensuring all enquiries are handled quickly, efficiently, and with a high level of product knowledge. Deliver a consistent, professional service to both internal and external customers. Maintain accurate records of customer interactions, orders, and stock-related information. Key Expectations Deliver fast, knowledgeable, and customer focused service at all times. Demonstrate a proactive and solution oriented sales approach. Take ownership of enquiries from initial contact through to completion. Communicate effectively with both internal teams and external stakeholders. Stay organised and perform effectively in a fast paced, high-volume environment. Skills & Experience Strong people and communication skills, with confidence in face to face customer interaction. Proven ability to manage multiple tasks and priorities simultaneously. Commercial awareness with a proactive approach to sales and upselling. Ability to build and maintain effective working relationships. Knowledge of construction materials (particularly brick and block) is advantageous but not essential. Additional Requirements Willingness to travel for site visits and customer engagement when required. A hands on approach to supporting operational activities, including stock management. We've been named "Employer of the Year 2024" at the Solent 250 Business Awards so we're clearly doing something right! We've been around for over 180 years - Our core purpose is to help our customers build, but we couldn't do it without our people. From our drivers to our operations team and everyone in between. We're one big team. We have over 300 people working for Elliotts. Our CEO, Tom is the great great great grandson of our founder! Still chosen by customers in a crowded market - Customers continue to choose us because we provide anything they need to build a house. But they choose us because we treat them like human beings, creating a strong relationship and building loyalty. Values that reflect our business - We look after our team. We care. We listen. We try to help. We work harder than anyone else to put things right if they go wrong. We think about the long term, not just the here and now. These aren't just words on a wall, they're the way we show up, every day. To succeed you'll be a great team player with a can do attitude, and you'll be right at home. Who are you? At Elliotts the customer comes first, and we take ownership. We believe everyone who works here should demonstrate our core behaviours: Friendly Enthusiastic Professional Interested Attentive Helpful What's in it for me? Annual profit share scheme 24/7 wellbeing support Enhanced Maternity and Paternity pay 22 days holiday Unlimited training Staff discounts Christmas Hamper Monthly Pizza on us Company pension
Apr 07, 2026
Full time
Job type: Full time Location: Southampton Salary: Competitive Hours: 40 hours per week, Monday to Friday Role Overview The Sales Consultant plays a key role in driving sales performance by delivering exceptional customer service, managing product allocation, and building strong relationships across customers, suppliers, and internal teams. This role combines proactive sales activity with operational coordination, ensuring customer needs are met efficiently while maximising business opportunities. Key Responsibilities Sales & Customer Engagement Provide face to face customer support within the brick library, offering expert product knowledge and guidance. Proactively identify upselling opportunities to support the wider sales hub team. Approach each enquiry as a full project, ensuring customers are offered complete solutions ("what else do you need?" mindset). Follow up on all quotes and enquiries, analysing outcomes to understand lost sales and improve conversion rates. Confidently engage with customers through multiple channels, including site visits and sample drop offs where required. Account & Relationship Management Build and maintain strong relationships with customers, account managers, and suppliers. Support key target customers with a high level of service and responsiveness. Collaborate with the Key Accounts team and branches to provide specialist product and sales support when needed. Product & Allocation Management Manage scheduling and allocation for brick and block products in line with business needs. Oversee brick registrations and identify suitable alternatives to win business against competitor specifications. Provide daily updates on stock availability in the Yard, including current stock levels and replenishment requirements. Participate in internal branch transfer (IBT) processes and stock days relating to yard operations. Operational Excellence Manage a high-volume inbox, ensuring all enquiries are handled quickly, efficiently, and with a high level of product knowledge. Deliver a consistent, professional service to both internal and external customers. Maintain accurate records of customer interactions, orders, and stock-related information. Key Expectations Deliver fast, knowledgeable, and customer focused service at all times. Demonstrate a proactive and solution oriented sales approach. Take ownership of enquiries from initial contact through to completion. Communicate effectively with both internal teams and external stakeholders. Stay organised and perform effectively in a fast paced, high-volume environment. Skills & Experience Strong people and communication skills, with confidence in face to face customer interaction. Proven ability to manage multiple tasks and priorities simultaneously. Commercial awareness with a proactive approach to sales and upselling. Ability to build and maintain effective working relationships. Knowledge of construction materials (particularly brick and block) is advantageous but not essential. Additional Requirements Willingness to travel for site visits and customer engagement when required. A hands on approach to supporting operational activities, including stock management. We've been named "Employer of the Year 2024" at the Solent 250 Business Awards so we're clearly doing something right! We've been around for over 180 years - Our core purpose is to help our customers build, but we couldn't do it without our people. From our drivers to our operations team and everyone in between. We're one big team. We have over 300 people working for Elliotts. Our CEO, Tom is the great great great grandson of our founder! Still chosen by customers in a crowded market - Customers continue to choose us because we provide anything they need to build a house. But they choose us because we treat them like human beings, creating a strong relationship and building loyalty. Values that reflect our business - We look after our team. We care. We listen. We try to help. We work harder than anyone else to put things right if they go wrong. We think about the long term, not just the here and now. These aren't just words on a wall, they're the way we show up, every day. To succeed you'll be a great team player with a can do attitude, and you'll be right at home. Who are you? At Elliotts the customer comes first, and we take ownership. We believe everyone who works here should demonstrate our core behaviours: Friendly Enthusiastic Professional Interested Attentive Helpful What's in it for me? Annual profit share scheme 24/7 wellbeing support Enhanced Maternity and Paternity pay 22 days holiday Unlimited training Staff discounts Christmas Hamper Monthly Pizza on us Company pension
Pinewood.AI is seeking a proactive and detail-oriented Tax Manager to take ownership of UK tax compliance while coordinating tax matters across our international entities. Reporting directly to our Finance Director, this newly created role represents our first dedicated in-house tax hire. The position is primarily focused on UK corporation tax, VAT, and employment taxes, alongside the coordination of international compliance through our external advisers and local finance teams. As we continue to scale, you'll play a key role in strengthening governance, improving processes, and supporting a more co-sourced approach to managing tax across the Group. This role would suit someone currently working in practice with 1-2 years' post-qualification experience in corporate tax who is ready to move into industry. You'll have clear ownership of core UK tax matters while gaining meaningful cross-border exposure through the coordination of international tax compliance within a fast-growing technology business. Key Responsibilities Take ownership of UK corporation tax compliance, including preparation, review, and submission of tax computations and returns, ensuring accuracy and timely filing. Manage UK VAT compliance, overseeing reporting cycles, reviewing reconciliations, and ensuring appropriate controls are embedded. Oversee employment taxes, PAYE, and P11D processes in collaboration with HR, ensuring compliance with current legislation and internal policies. Serve as the main liaison for HMRC correspondence and enquiries, coordinating responses and working with external advisers where appropriate. Manage relationships with external tax advisers, reviewing deliverables, responding to queries, and ensuring accurate and timely submissions. Coordinate international tax compliance across the Group's entities, ensuring information is gathered efficiently, and obligations are met across all jurisdictions. Lead on tax forecasting, provision calculations, and tax reporting for group accounts, working closely with Finance during month-end and year-end processes. Support transfer pricing documentation and intercompany arrangements, ensuring alignment with operational and commercial activity. Develop and implement tax policies, controls, and documentation to strengthen governance and support the move toward a co-sourced model. Monitor developments in UK and international tax legislation, assessing potential impact on the Group. Build strong working relationships across Finance and international teams, acting as a trusted internal contact for tax-related matters. Requirements ACA, ACCA, or CTA qualified, with training within a recognised practice firm and a clear focus on corporate tax. 1-2 years' post-qualification experience in a tax-focused role, ideally within practice. Strong technical grounding in UK corporate tax, with hands-on experience preparing and reviewing tax computations and returns. Solid understanding of VAT and employment taxes, with the ability to apply technical knowledge pragmatically. Exposure to multi-entity groups or international tax coordination (desirable but not essential). Experience liaising with external advisers and reviewing technical outputs. Strong analytical skills and attention to detail, with the ability to manage multiple deadlines. Confident communicator, able to build effective relationships across teams, seniority levels, and geographies. Comfortable operating in a growing, evolving business where processes are still being defined. Genuinely motivated to build a long-term career in tax within an industry environment. Benefits Competitive salary based on experience Bonus scheme Share scheme Hybrid working 25 days holiday plus all UK bank holidays 4x life assurance Enhanced family-friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources) Ongoing training & professional development Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice Eyecare vouchers - free eye test and contribution towards prescription glasses Regular social events Employee recognition and awards Why join Pinewood.AI? This is a unique opportunity to take ownership of Pinewood.AI's tax function at a time of global growth and transformation. As our first in-house tax specialist, you'll gain broad exposure across international operations while helping build scalable, well-governed tax processes within a high-performing finance team. You'll work closely with senior leadership and external advisers, gaining responsibility and visibility far earlier than you would in a larger corporate tax team. As Pinewood.AI continues to expand globally, the scope and complexity of the role will grow naturally with the business, offering long-term development within a dynamic and ambitious organisation. About Us Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood's cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily
Apr 01, 2026
Full time
Pinewood.AI is seeking a proactive and detail-oriented Tax Manager to take ownership of UK tax compliance while coordinating tax matters across our international entities. Reporting directly to our Finance Director, this newly created role represents our first dedicated in-house tax hire. The position is primarily focused on UK corporation tax, VAT, and employment taxes, alongside the coordination of international compliance through our external advisers and local finance teams. As we continue to scale, you'll play a key role in strengthening governance, improving processes, and supporting a more co-sourced approach to managing tax across the Group. This role would suit someone currently working in practice with 1-2 years' post-qualification experience in corporate tax who is ready to move into industry. You'll have clear ownership of core UK tax matters while gaining meaningful cross-border exposure through the coordination of international tax compliance within a fast-growing technology business. Key Responsibilities Take ownership of UK corporation tax compliance, including preparation, review, and submission of tax computations and returns, ensuring accuracy and timely filing. Manage UK VAT compliance, overseeing reporting cycles, reviewing reconciliations, and ensuring appropriate controls are embedded. Oversee employment taxes, PAYE, and P11D processes in collaboration with HR, ensuring compliance with current legislation and internal policies. Serve as the main liaison for HMRC correspondence and enquiries, coordinating responses and working with external advisers where appropriate. Manage relationships with external tax advisers, reviewing deliverables, responding to queries, and ensuring accurate and timely submissions. Coordinate international tax compliance across the Group's entities, ensuring information is gathered efficiently, and obligations are met across all jurisdictions. Lead on tax forecasting, provision calculations, and tax reporting for group accounts, working closely with Finance during month-end and year-end processes. Support transfer pricing documentation and intercompany arrangements, ensuring alignment with operational and commercial activity. Develop and implement tax policies, controls, and documentation to strengthen governance and support the move toward a co-sourced model. Monitor developments in UK and international tax legislation, assessing potential impact on the Group. Build strong working relationships across Finance and international teams, acting as a trusted internal contact for tax-related matters. Requirements ACA, ACCA, or CTA qualified, with training within a recognised practice firm and a clear focus on corporate tax. 1-2 years' post-qualification experience in a tax-focused role, ideally within practice. Strong technical grounding in UK corporate tax, with hands-on experience preparing and reviewing tax computations and returns. Solid understanding of VAT and employment taxes, with the ability to apply technical knowledge pragmatically. Exposure to multi-entity groups or international tax coordination (desirable but not essential). Experience liaising with external advisers and reviewing technical outputs. Strong analytical skills and attention to detail, with the ability to manage multiple deadlines. Confident communicator, able to build effective relationships across teams, seniority levels, and geographies. Comfortable operating in a growing, evolving business where processes are still being defined. Genuinely motivated to build a long-term career in tax within an industry environment. Benefits Competitive salary based on experience Bonus scheme Share scheme Hybrid working 25 days holiday plus all UK bank holidays 4x life assurance Enhanced family-friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources) Ongoing training & professional development Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice Eyecare vouchers - free eye test and contribution towards prescription glasses Regular social events Employee recognition and awards Why join Pinewood.AI? This is a unique opportunity to take ownership of Pinewood.AI's tax function at a time of global growth and transformation. As our first in-house tax specialist, you'll gain broad exposure across international operations while helping build scalable, well-governed tax processes within a high-performing finance team. You'll work closely with senior leadership and external advisers, gaining responsibility and visibility far earlier than you would in a larger corporate tax team. As Pinewood.AI continues to expand globally, the scope and complexity of the role will grow naturally with the business, offering long-term development within a dynamic and ambitious organisation. About Us Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood's cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily
