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lead security architect fcdo services seo
Government Digital & Data
Lead Security Architect - FCDO Services - SEO
Government Digital & Data Hanslope, Buckinghamshire
Location Hanslope, South East England, MK19 7BH About the job Job summary At FCDO Services, we protect the UK's interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Job description Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it's creating bespoke, secure software, offering programme and application support or moving an entire embassy's servers to a Cloud platform. No matter the task, they are on hand to support. Now, you've got the opportunity to join them. Providing innovation to government partners. Delivering best-in-class solutions. Working at the cutting-edge of technology It all matters. Protect, secure and safeguard vital government services Being a Lead Security Architect within the Cyber Security department means you'll be steering architecture and security decisions during a period of significant innovation and change driven by emerging cyber threats and the rise of Cloud and AI technologies. The role will have you working across diverse departments, business processes and large programmes of work - all while you identify potential security information risks associated with the acquisition, implementation and use of technologies. Keeping your focus on monitoring and mitigating risk, you'll recommend controls, audit tests - while also providing input on the development of security policies, system development lifecycles, secure coding practices, risk assessments, governance requirements and architecture for both FCDO Services and its customers. Your leadership skills will help you thrive here. You'll be responsible for leading, coaching and developing a team of Security Information Risk Advisors - fostering a culture that supports high performance and continuous improvement. If you encounter a security breach, you will be the first to come up with solutions rooted in prevention and learning to foster a culture of continual improvement - guiding and advising management and promoting security awareness across the organisation at every step. Use your specialist skills to improve our technological resilience You'll bring extensive knowledge of technical and security tools and techniques - supported with an IS-related qualification at NVQ Level 6 or equivalent. You'll also be well-versed in everything from analysing proposals, technical documentation and designs, processes and practices to identifying security information and cyber vulnerabilities and risks - owing to the experience you've gained through previous roles. You're a born leader. Engaging, motivating and full of knowledge, you'll bring your excellent interpersonal and communication skills to every task you undertake. On a personal as well as professional level, you'll be organised, collaborative, proactive and decisive - which translates to delivering at pace and to deadline. This is an exciting and varied role where you'll play a vital part in keeping the nation safe and secure, all while continuing to grow and develop your own expertise. Discover the support you need to grow your career further Working with us, you'll help keep people, information, and assets safe around the world. It's a role you can feel proud of; and we aim to make every part of your career just as rewarding. That's why when you join us, expect to receive a competitive salary, flexible working to support work/life balance, attractive holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team's work in action? Step into our Virtual Embassy to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk. Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/ To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation. Person specification We are looking for people with: IS related qualifications at NVQ Level 6 or equivalent, e.g. ISO 207001 Internal Auditor or Lead Implementer ISACA CRISC, ISC2 CISSP. Extensive knowledge of technical and security tools and techniques Experience analysing proposals, processes and practices and identifying security information risks Line management experience Strong influencing and interpersonal skills Able to produce clear technical documentation Qualifications IS related qualifications at NVQ Level 6 or equivalent, e.g. ISO 207001 Internal Auditor or Lead Implementer ISACA CRISC, ISC2 CISSP. Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Making Effective Decisions Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: IS related qualifications at NVQ Level 6 or equivalent, e.g. ISO 207001 Internal Auditor or Lead Implementer ISACA CRISC, ISC2 CISSP. Extensive knowledge of technical and security tools and techniques Experience analysing proposals, processes and practices and identifying security information risks Line management experience Strong influencing and interpersonal skills Able to produce clear technical documentation We only ask for evidence of these technical skills on your application form: IS related qualifications at NVQ Level 6 or equivalent, e.g. ISO 207001 Internal Auditor or Lead Implementer ISACA CRISC, ISC2 CISSP. Extensive knowledge of technical and security tools and techniques Experience analysing proposals, processes and practices and identifying security information risks Able to produce clear technical documentation
Apr 15, 2026
Full time
Location Hanslope, South East England, MK19 7BH About the job Job summary At FCDO Services, we protect the UK's interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Job description Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it's creating bespoke, secure software, offering programme and application support or moving an entire embassy's servers to a Cloud platform. No matter the task, they are on hand to support. Now, you've got the opportunity to join them. Providing innovation to government partners. Delivering best-in-class solutions. Working at the cutting-edge of technology It all matters. Protect, secure and safeguard vital government services Being a Lead Security Architect within the Cyber Security department means you'll be steering architecture and security decisions during a period of significant innovation and change driven by emerging cyber threats and the rise of Cloud and AI technologies. The role will have you working across diverse departments, business processes and large programmes of work - all while you identify potential security information risks associated with the acquisition, implementation and use of technologies. Keeping your focus on monitoring and mitigating risk, you'll recommend controls, audit tests - while also providing input on the development of security policies, system development lifecycles, secure coding practices, risk assessments, governance requirements and architecture for both FCDO Services and its customers. Your leadership skills will help you thrive here. You'll be responsible for leading, coaching and developing a team of Security Information Risk Advisors - fostering a culture that supports high performance and continuous improvement. If you encounter a security breach, you will be the first to come up with solutions rooted in prevention and learning to foster a culture of continual improvement - guiding and advising management and promoting security awareness across the organisation at every step. Use your specialist skills to improve our technological resilience You'll bring extensive knowledge of technical and security tools and techniques - supported with an IS-related qualification at NVQ Level 6 or equivalent. You'll also be well-versed in everything from analysing proposals, technical documentation and designs, processes and practices to identifying security information and cyber vulnerabilities and risks - owing to the experience you've gained through previous roles. You're a born leader. Engaging, motivating and full of knowledge, you'll bring your excellent interpersonal and communication skills to every task you undertake. On a personal as well as professional level, you'll be organised, collaborative, proactive and decisive - which translates to delivering at pace and to deadline. This is an exciting and varied role where you'll play a vital part in keeping the nation safe and secure, all while continuing to grow and develop your own expertise. Discover the support you need to grow your career further Working with us, you'll help keep people, information, and assets safe around the world. It's a role you can feel proud of; and we aim to make every part of your career just as rewarding. That's why when you join us, expect to receive a competitive salary, flexible working to support work/life balance, attractive holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team's work in action? Step into our Virtual Embassy to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk. Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/ To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation. Person specification We are looking for people with: IS related qualifications at NVQ Level 6 or equivalent, e.g. ISO 207001 Internal Auditor or Lead Implementer ISACA CRISC, ISC2 CISSP. Extensive knowledge of technical and security tools and techniques Experience analysing proposals, processes and practices and identifying security information risks Line management experience Strong influencing and interpersonal skills Able to produce clear technical documentation Qualifications IS related qualifications at NVQ Level 6 or equivalent, e.g. ISO 207001 Internal Auditor or Lead Implementer ISACA CRISC, ISC2 CISSP. Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Making Effective Decisions Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: IS related qualifications at NVQ Level 6 or equivalent, e.g. ISO 207001 Internal Auditor or Lead Implementer ISACA CRISC, ISC2 CISSP. Extensive knowledge of technical and security tools and techniques Experience analysing proposals, processes and practices and identifying security information risks Line management experience Strong influencing and interpersonal skills Able to produce clear technical documentation We only ask for evidence of these technical skills on your application form: IS related qualifications at NVQ Level 6 or equivalent, e.g. ISO 207001 Internal Auditor or Lead Implementer ISACA CRISC, ISC2 CISSP. Extensive knowledge of technical and security tools and techniques Experience analysing proposals, processes and practices and identifying security information risks Able to produce clear technical documentation
Government Digital & Data
Senior IT Service Manager - FCDO Services - SEO
Government Digital & Data Hanslope, Buckinghamshire
Location Hanslope, South East England, MK19 7BH About the job Job summary At FCDO Services we protect the UK's interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Job description Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it's creating bespoke, secure software, offering programme and application support or moving an entire embassy's servers to a Cloud platform. No matter the task, they are on hand to support. Now, you've got the opportunity to join them. Providing innovation to government partners. Delivering best-in-class solutions. Working at the cutting-edge of technology It all matters. Work to maintain the security and efficiency of our global IT operation When you join us in this vital senior role, you'll focus on supporting the successful delivery of high-quality services as you work with our customers to resolve any issues and incidents that occur, assess and steer change, and coordinate and lead our delivery teams as they work on short and long-term solutions. You'll be working closely with Project Managers, Product Owners and Technical Architects, and in addition to developing a strong understanding of our customers' requirements, you'll also ensure they're within our organisation's technical capabilities and capacity. Leading investigations into problems and opportunities relating to existing processes, you'll also generate creative new approaches to improving the service we offer. You'll have several additional tasks - these include providing advice on technical, risk and mitigation matters, contributing to proposals for our customers, and ensuring that the solutions we develop are timely, commercially viable, and align with the strategic roadmap. You'll also be responsible for ensuring incident, problem, change and request processes are adhered to, working practices are in line with the relevant ISO standards, and change requests with existing customers are realised. Committed to maintaining your own and your team's knowledge and development, you should also be ready to act as an escalation point for any service failures and ensure that resolution plans are executed correctly. Use all your technical IT skills as you help to defend the nation's interests This is a fast-paced and complex role, and to be a success you'll have plenty of experience working with customers in an IT service delivery environment. So, with this in mind you should hold a BTEC or its equivalent, preferably in Information Technology, or have plenty of relevant, hands-on experience in a similar role. You'll have worked with service management tooling, such as ServiceNow, and in addition to ITIL4 Managing Professional certification, you should possess broad technical understanding and well-developed awareness of service design across the delivery lifecycle. Some experience of international service delivery, ideally within the public sector, would be desirable, as would the ability to manage internal suppliers and third parties. You'll be at an advantage if you can show technical knowledge relating to security, IT and communication technologies, and any commercial expertise would be a plus. You'll be working with a wide range of colleagues and stakeholders, so it's important that you have excellent communication and interpersonal skills, and a strong commitment to building long term relationships with our customers' technical specialists and our product and services teams. Discover the support you need to grow your career further But we're always looking to improve - just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team's work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/ To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation. Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match Person specification We are looking for people with: Experience of working within IT service delivery environments BTEC or equivalent, preferably in Information Technology or relevant experience Hands-on experience of service management tooling, such as ServiceNow ITIL4 Managing Professional Understand of service deign across the service delivery lifecycle Broad technical understanding Qualifications ITIL4 Managing Professional BTEC or equivalent, preferably in Information Technology or relevant experience
Apr 14, 2026
Full time
Location Hanslope, South East England, MK19 7BH About the job Job summary At FCDO Services we protect the UK's interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Job description Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it's creating bespoke, secure software, offering programme and application support or moving an entire embassy's servers to a Cloud platform. No matter the task, they are on hand to support. Now, you've got the opportunity to join them. Providing innovation to government partners. Delivering best-in-class solutions. Working at the cutting-edge of technology It all matters. Work to maintain the security and efficiency of our global IT operation When you join us in this vital senior role, you'll focus on supporting the successful delivery of high-quality services as you work with our customers to resolve any issues and incidents that occur, assess and steer change, and coordinate and lead our delivery teams as they work on short and long-term solutions. You'll be working closely with Project Managers, Product Owners and Technical Architects, and in addition to developing a strong understanding of our customers' requirements, you'll also ensure they're within our organisation's technical capabilities and capacity. Leading investigations into problems and opportunities relating to existing processes, you'll also generate creative new approaches to improving the service we offer. You'll have several additional tasks - these include providing advice on technical, risk and mitigation matters, contributing to proposals for our customers, and ensuring that the solutions we develop are timely, commercially viable, and align with the strategic roadmap. You'll also be responsible for ensuring incident, problem, change and request processes are adhered to, working practices are in line with the relevant ISO standards, and change requests with existing customers are realised. Committed to maintaining your own and your team's knowledge and development, you should also be ready to act as an escalation point for any service failures and ensure that resolution plans are executed correctly. Use all your technical IT skills as you help to defend the nation's interests This is a fast-paced and complex role, and to be a success you'll have plenty of experience working with customers in an IT service delivery environment. So, with this in mind you should hold a BTEC or its equivalent, preferably in Information Technology, or have plenty of relevant, hands-on experience in a similar role. You'll have worked with service management tooling, such as ServiceNow, and in addition to ITIL4 Managing Professional certification, you should possess broad technical understanding and well-developed awareness of service design across the delivery lifecycle. Some experience of international service delivery, ideally within the public sector, would be desirable, as would the ability to manage internal suppliers and third parties. You'll be at an advantage if you can show technical knowledge relating to security, IT and communication technologies, and any commercial expertise would be a plus. You'll be working with a wide range of colleagues and stakeholders, so it's important that you have excellent communication and interpersonal skills, and a strong commitment to building long term relationships with our customers' technical specialists and our product and services teams. Discover the support you need to grow your career further But we're always looking to improve - just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team's work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/ To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation. Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match Person specification We are looking for people with: Experience of working within IT service delivery environments BTEC or equivalent, preferably in Information Technology or relevant experience Hands-on experience of service management tooling, such as ServiceNow ITIL4 Managing Professional Understand of service deign across the service delivery lifecycle Broad technical understanding Qualifications ITIL4 Managing Professional BTEC or equivalent, preferably in Information Technology or relevant experience
Senior IT Service Manager - FCDO Services - SEO
Manchester Digital Hanslope, Buckinghamshire
Full-time (Permanent) £48,801 - £50,270 Plus location allowance £1750 Published on 2 April 2026 Deadline 26 April 2026 Location Hanslope, South East England, MK19 7BH About the job Job summary At FCDO Services we protect the UK's interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it's creating bespoke, secure software, offering programme and application support or moving an entire embassy's servers to a Cloud platform. No matter the task, they are on hand to support. Now, you've got the opportunity to join them. Providing innovation to government partners. Working at the cutting-edge of technology It all matters. Work to maintain the security and efficiency of our global IT operation When you join us in this vital senior role, you'll focus on supporting the successful delivery of high-quality services as you work with our customers to resolve any issues and incidents that occur, assess and steer change, and coordinate and lead our delivery teams as they work on short and long-term solutions. You'll be working closely with Project Managers, Product Owners and Technical Architects, and in addition to developing a strong understanding of our customers' requirements, you'll also ensure they're within our organisation's technical capabilities and capacity. Leading investigations into problems and opportunities relating to existing processes, you'll also generate creative new approaches to improving the service we offer. You'll have several additional tasks - these include providing advice on technical, risk and mitigation matters, contributing to proposals for our customers, and ensuring that the solutions we develop are timely, commercially viable, and align with the strategic roadmap. You'll also be responsible for ensuring incident, problem, change and request processes are adhered to, working practices are in line with the relevant ISO standards, and change requests with existing customers are realised. Committed to maintaining your own and your team's knowledge and development, you should also be ready to act as an escalation point for any service failures and ensure that resolution plans are executed correctly. Use all your technical IT skills as you help to defend the nation's interests This is a fast-paced and complex role, and to be a success you'll have plenty of experience working with customers in an IT service delivery environment. So, with this in mind you should hold a BTEC or its equivalent, preferably in Information Technology, or have plenty of relevant, hands on experience in a similar role. You'll have worked with service management tooling, such as ServiceNow, and in addition to ITIL4 Managing Professional certification, you should possess broad technical understanding and well developed awareness of service design across the delivery lifecycle. Some experience of international service delivery, ideally within the public sector, would be desirable, as would the ability to manage internal suppliers and third parties. You'll be at an advantage if you can show technical knowledge relating to security, IT and communication technologies, and any commercial expertise would be a plus. You'll be working with a wide range of colleagues and stakeholders, so it's important that you have excellent communication and interpersonal skills, and a strong commitment to building long term relationships with our customers' technical specialists and our product and services teams. Discover the support you need to grow your career further But we're always looking to improve - just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on site gym, nursery, café, and restaurant, and we offer interest free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team's work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/ To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk It takes a diverseteam to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation. Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match Person specification We are looking for people with: Experience of working within IT service delivery environments BTEC or equivalent, preferably in Information Technology or relevant experience Hands on experience of service management tooling, such as ServiceNow ITIL4 Managing Professional Understand of service deign across the service delivery lifecycle Broad technical understanding Qualifications ITIL4 Managing Professional BTEC or equivalent, preferably in Information Technology or relevant experience
Apr 14, 2026
Full time
Full-time (Permanent) £48,801 - £50,270 Plus location allowance £1750 Published on 2 April 2026 Deadline 26 April 2026 Location Hanslope, South East England, MK19 7BH About the job Job summary At FCDO Services we protect the UK's interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it's creating bespoke, secure software, offering programme and application support or moving an entire embassy's servers to a Cloud platform. No matter the task, they are on hand to support. Now, you've got the opportunity to join them. Providing innovation to government partners. Working at the cutting-edge of technology It all matters. Work to maintain the security and efficiency of our global IT operation When you join us in this vital senior role, you'll focus on supporting the successful delivery of high-quality services as you work with our customers to resolve any issues and incidents that occur, assess and steer change, and coordinate and lead our delivery teams as they work on short and long-term solutions. You'll be working closely with Project Managers, Product Owners and Technical Architects, and in addition to developing a strong understanding of our customers' requirements, you'll also ensure they're within our organisation's technical capabilities and capacity. Leading investigations into problems and opportunities relating to existing processes, you'll also generate creative new approaches to improving the service we offer. You'll have several additional tasks - these include providing advice on technical, risk and mitigation matters, contributing to proposals for our customers, and ensuring that the solutions we develop are timely, commercially viable, and align with the strategic roadmap. You'll also be responsible for ensuring incident, problem, change and request processes are adhered to, working practices are in line with the relevant ISO standards, and change requests with existing customers are realised. Committed to maintaining your own and your team's knowledge and development, you should also be ready to act as an escalation point for any service failures and ensure that resolution plans are executed correctly. Use all your technical IT skills as you help to defend the nation's interests This is a fast-paced and complex role, and to be a success you'll have plenty of experience working with customers in an IT service delivery environment. So, with this in mind you should hold a BTEC or its equivalent, preferably in Information Technology, or have plenty of relevant, hands on experience in a similar role. You'll have worked with service management tooling, such as ServiceNow, and in addition to ITIL4 Managing Professional certification, you should possess broad technical understanding and well developed awareness of service design across the delivery lifecycle. Some experience of international service delivery, ideally within the public sector, would be desirable, as would the ability to manage internal suppliers and third parties. You'll be at an advantage if you can show technical knowledge relating to security, IT and communication technologies, and any commercial expertise would be a plus. You'll be working with a wide range of colleagues and stakeholders, so it's important that you have excellent communication and interpersonal skills, and a strong commitment to building long term relationships with our customers' technical specialists and our product and services teams. Discover the support you need to grow your career further But we're always looking to improve - just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on site gym, nursery, café, and restaurant, and we offer interest free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team's work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/ To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk It takes a diverseteam to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation. Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match Person specification We are looking for people with: Experience of working within IT service delivery environments BTEC or equivalent, preferably in Information Technology or relevant experience Hands on experience of service management tooling, such as ServiceNow ITIL4 Managing Professional Understand of service deign across the service delivery lifecycle Broad technical understanding Qualifications ITIL4 Managing Professional BTEC or equivalent, preferably in Information Technology or relevant experience

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