Business Implementation Manager - Smart Retail Ordering As a Business Implementation Manager at Primark, you will oversee the full planning, design, and rollout of Forecasting, Allocation, and Replenishment capabilities, acting as the critical bridge between business teams, technology, product, and external partners. You will play a key role in delivering Primark's new Smart Retail Ordering (SRO) solution-transforming how we forecast demand, place orders, and replenish stock across our global estate. This role is central to enabling smarter stock decisions, improved availability, and scalable operational processes that support Primark's international growth. You will help design and embed new forecasting models, strengthen planning capabilities, and ensure the organisation is equipped to adopt new digital tools, future ready operating models, and evolving ways of working. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. What You'll Do as a Business Implementation Manager In this role, you'll collaborate with colleagues across a wide range of functions including Buying, Merchandising, Supply Chain, Retail, Finance, Technology, and multiple external partners. Here's a snapshot of your day to day: Lead the end-to-end planning, design, delivery, and Hypercare of the Smart Retail Ordering solution, ensuring it meets business objectives and drives measurable improvement in forecasting, allocation, and replenishment. Translate business requirements into system design, operational workflows, forecasting logic, and replenishment parameters. Validate that SRO functionality aligns with commercial goals, operational processes, and store execution requirements. Support capability building across the business to ensure teams can interpret forecast outputs and use the new tools confidently. Champion SRO across the organisation, driving strong engagement and business readiness with cross functional stakeholders. Lead collaboration with Technology Product Owners, solution architects, data teams, and external vendors to ensure alignment between technical solutions and business needs. Manage testing activities, user validation, and defect resolution to ensure a high quality deployment. Drive continuous improvement of the SRO, ensuring smooth integration with connected systems. Monitor operational performance post launch, identifying enhancements to improve accuracy, usability, or end to end efficiency. Alongside the Change Partner own change management, communications, and training activities, ensuring new processes and tools are understood, adopted, and embedded across the global network. Support developing engaging training content and deliver capability uplift to teams involved in forecasting, allocation, and replenishment. Manage and support business dependencies, ensuring aligned ways of working within the new Smart Retail Ordering model. Maintain strong vendor relationships and ensure delivery against agreed timelines, scope, and quality. Oversee budgets, resourcing, and governance. What You'll Bring Here at Primark, we want everyone to feel valued - so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: 5+ years of Project Management experience Experience of working with retail systems is advantageous Strong knowledge of project management methods and tools, formal qualifications desirable Experience in delivering large scale projects involving multiple business and Technology streams Knowledge of retail or merchandising operation Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and helping you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours. About Primark At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together. If you need any reasonable adjustments or have an accessibility request during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology, please contact your talent acquisition specialist. All offers of employment are subject to background checks, including right to work, reference, education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. If you require extra support at any stage of the selection process, please get in touch with our team at . REQ ID: JR-1778
Apr 19, 2026
Full time
Business Implementation Manager - Smart Retail Ordering As a Business Implementation Manager at Primark, you will oversee the full planning, design, and rollout of Forecasting, Allocation, and Replenishment capabilities, acting as the critical bridge between business teams, technology, product, and external partners. You will play a key role in delivering Primark's new Smart Retail Ordering (SRO) solution-transforming how we forecast demand, place orders, and replenish stock across our global estate. This role is central to enabling smarter stock decisions, improved availability, and scalable operational processes that support Primark's international growth. You will help design and embed new forecasting models, strengthen planning capabilities, and ensure the organisation is equipped to adopt new digital tools, future ready operating models, and evolving ways of working. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. What You'll Do as a Business Implementation Manager In this role, you'll collaborate with colleagues across a wide range of functions including Buying, Merchandising, Supply Chain, Retail, Finance, Technology, and multiple external partners. Here's a snapshot of your day to day: Lead the end-to-end planning, design, delivery, and Hypercare of the Smart Retail Ordering solution, ensuring it meets business objectives and drives measurable improvement in forecasting, allocation, and replenishment. Translate business requirements into system design, operational workflows, forecasting logic, and replenishment parameters. Validate that SRO functionality aligns with commercial goals, operational processes, and store execution requirements. Support capability building across the business to ensure teams can interpret forecast outputs and use the new tools confidently. Champion SRO across the organisation, driving strong engagement and business readiness with cross functional stakeholders. Lead collaboration with Technology Product Owners, solution architects, data teams, and external vendors to ensure alignment between technical solutions and business needs. Manage testing activities, user validation, and defect resolution to ensure a high quality deployment. Drive continuous improvement of the SRO, ensuring smooth integration with connected systems. Monitor operational performance post launch, identifying enhancements to improve accuracy, usability, or end to end efficiency. Alongside the Change Partner own change management, communications, and training activities, ensuring new processes and tools are understood, adopted, and embedded across the global network. Support developing engaging training content and deliver capability uplift to teams involved in forecasting, allocation, and replenishment. Manage and support business dependencies, ensuring aligned ways of working within the new Smart Retail Ordering model. Maintain strong vendor relationships and ensure delivery against agreed timelines, scope, and quality. Oversee budgets, resourcing, and governance. What You'll Bring Here at Primark, we want everyone to feel valued - so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: 5+ years of Project Management experience Experience of working with retail systems is advantageous Strong knowledge of project management methods and tools, formal qualifications desirable Experience in delivering large scale projects involving multiple business and Technology streams Knowledge of retail or merchandising operation Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and helping you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours. About Primark At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together. If you need any reasonable adjustments or have an accessibility request during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology, please contact your talent acquisition specialist. All offers of employment are subject to background checks, including right to work, reference, education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. If you require extra support at any stage of the selection process, please get in touch with our team at . REQ ID: JR-1778
Job Info Job Category Economic Apply Before 04/19/2026, 10:55 PM Job Identification 2159 Posting Date 03/31/2026, 12:58 PM Job Shift Day Hours Full Time/ Part Time Job Description Job Title: Business Development Manager - Facilities and Testing Services Salary: £58,589 - £65,100 gross per annum (dependent on skills and experience) Hours: Full time or Part time (minimum 0.8 FTE) (We understand the importance of work-life balance, and are happy to discuss the possibility of flexible working with applicants) Contract Type: Open-Ended Location: Science and Technology Facilities Council, Rutherford Appleton Laboratory Harwell, Oxfordshire This role requires SC Clearance- Please see end of role profile to see eligibility criteria Together, our scientists, technologists, engineers and business team explore the unknown and turn what they find into work that changes the world around us. Whether it's sending probes into space or finding new ways to treat cancer, everyone here plays a vital role in making a positive difference to society. Come and discover how much you can achieve when you're surrounded by world-leading experts, encouraged to constantly learn and empowered to explore your curiosity. About Us: The National Satellite Test Facility (NSTF) is a flagship facility built and operated by RAL Space. The world class set of co-located and open-access facilities designed for testing of large satellite platforms is unique in the UK and directly aligned to the UK government goals of growing the UK space sector. We are seeking a Business Development Manager to join our RAL Space business development team at the Rutherford Appleton Laboratory on the Harwell Campus, to lead business development for the National Satellite Test Facility (NSTF) and other environmental test facilities. You will be part of a small team focused on supporting all aspects of RAL Space. This group in turn is part of the much larger Business & Innovation Directorate (BID) covering all three main STFC sites - we like to use three words to describe the behaviours of our Directorate: Trustworthy; Passionate; Collaborative. Key Responsibilities Lead and drive forward the business development vision, objectives and plan for the NSTF and other environmental test facilities at RAL Space. Work closely with the testing teams to be a trusted team member to provide a high-quality service to our customers. Respond to enquiries coming into facilities from a wide range of institutional and commercial sources. Manage internal and external strategic partnerships. Take on and grow an existing pipeline of opportunities to ensure the long term, sustainable operation of our test facilities. Promote our facilities through various channels; online, through engaging talks and tours, in productive meetings, through exhibitions and talks at major UK and international events. Contacts and Communication The position will require occasional travel to the other STFC sites across the UK, and other locations (some overseas) for conferences, events, business meetings, etc. Communicate regularly with staff in RAL Space, BID, wider STFC, and other external organisations in order to deliver customer work, identify new opportunities, encourage engagement and ultimately deliver impact. Person Specification This role requires a broad range of skills, and the correct candidate will have a mixture of the skills listed below. The role will also require some travel within the UK and occasional travel overseas. Technical degree (or higher) in an engineering or physical sciences subject, or equivalent experience. (S) Business development experience, demonstrating excellent customer facing, communication, networking and influencing skills. (S,I) Experience of negotiating and/or reviewing commercial contracts. (I) Able to form good working relationships with staff from all teams and levels. (S,I) Record of working independently and delivering against targets. (I) Proven track record of developing senior level relationships and leveraging these to get results. (I) Knowledge of RAL Space's testing capabilities and services. (I) Working part of a committed team in RAL Space at the heart of the UK Space sector, a major part of the Harwell Space Cluster comprising over 100 organisations with over 1400 space professionals on site including the European Space Agency, UK Space Agency, Satellite Applications Catapult. Being part of the UK Research and Innovation community with excellent career prospects, training options and equal opportunities. Key benefits include: 30 days holiday (in addition to 10.5 bank holidays and privilege days). An excellent defined salary pension scheme. Easily accessible public transport links/ free parking. Excellent learning and development opportunities. Successful candidates must meet the security requirements before they are appointed. The required security clearance needed is SC. For meaningful National Security Vetting checks to be carried out individuals need to have lived in the United Kingdom for a sufficient period of time. You should normally have been resident in the UK for the last 5 years as the role requires SC clearance. However, UK residency less than the outlined periods may not bar you from gaining National Security Vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed for further advice. Join us and discover what's possible! About Us UKRI - UK Research and Innovation UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world-leading position in research and innovation. Supporting most of the world's most exciting and challenging research projects, we develop and operate some of the most remarkable scientific facilities in the world. We are pushing the frontiers of human knowledge through fundamental research and delivering benefits for UK society and the economy through world-class research, skills and business-led innovation. More information can be found at . Choosing to come to work at UKRI means that you will have access to a whole host of benefits from a defined benefit pension scheme, excellent holiday entitlement, access to employee shopping/travel discounts and salary sacrifice cycle to work scheme. For more details, visit benefits of working for UKRI. How we support EDI in the workforce At UKRI, we believe that everyone has a right to be treated with dignity and respect, and to be provided with equal opportunities to thrive and succeed in an environment that enables them to do so. We also value diversity of thought and experience within inclusive groups, organisations and the wider community. For further information, please visit 'How we support EDI in the workforce'. Disability Confident Employer As users of the disability confident scheme, any candidate who opts into the scheme and best meets the essential criteria, will be shortlisted for interview. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. How to apply Online applications only preferred for this role. Please submit a CV and covering letter which clearly outlines how you fulfil the criteria specified along with your motivation for UKRI and the role. Ensure that the job reference number is included in the filename description of each document uploaded. Note that failure to address the above criteria or submit an application without a covering letter may result in the application not being considered. Assessment will only be based upon the content of your submitted covering letter and CV and not the 'experience' section of the application. UKRI seeks to ensure it creates and maintains a system of openness, fairness and inclusion - a collaborative, trusted environment, which is attractive to and accessible to everyone who is interested in developing their career with us. As part of the pre-employment checks there is a requirement to undergo Baseline Personnel Security Screening. BPSS is a pre-condition of employment and failure to achieve it may mean that the employment offer is rescinded. UKRI reserves the right to run, or re-run, security clearance as required during the course of employment. About the Team The Science and Technology Facilities Council is a world-leading multi-disciplinary science organisation where curiosity-driven, blue-skies thinking meets practical, application-led science and engineering. Our goal is to deliver economic, societal, scientific and international benefits to the UK and its people - and more broadly to the world. One of Europe's largest research organisations, we're trusted to support, enable and undertake cutting-edge projects in an amazing diversity of fields. Through world-class facilities and people, we're driving ground-breaking advances in science, engineering, computing and technology. Our research seeks to understand the Universe from the largest astronomical scales to the tiniest constituents of matter, yet creates impact on a very tangible, human scale.
Apr 18, 2026
Full time
Job Info Job Category Economic Apply Before 04/19/2026, 10:55 PM Job Identification 2159 Posting Date 03/31/2026, 12:58 PM Job Shift Day Hours Full Time/ Part Time Job Description Job Title: Business Development Manager - Facilities and Testing Services Salary: £58,589 - £65,100 gross per annum (dependent on skills and experience) Hours: Full time or Part time (minimum 0.8 FTE) (We understand the importance of work-life balance, and are happy to discuss the possibility of flexible working with applicants) Contract Type: Open-Ended Location: Science and Technology Facilities Council, Rutherford Appleton Laboratory Harwell, Oxfordshire This role requires SC Clearance- Please see end of role profile to see eligibility criteria Together, our scientists, technologists, engineers and business team explore the unknown and turn what they find into work that changes the world around us. Whether it's sending probes into space or finding new ways to treat cancer, everyone here plays a vital role in making a positive difference to society. Come and discover how much you can achieve when you're surrounded by world-leading experts, encouraged to constantly learn and empowered to explore your curiosity. About Us: The National Satellite Test Facility (NSTF) is a flagship facility built and operated by RAL Space. The world class set of co-located and open-access facilities designed for testing of large satellite platforms is unique in the UK and directly aligned to the UK government goals of growing the UK space sector. We are seeking a Business Development Manager to join our RAL Space business development team at the Rutherford Appleton Laboratory on the Harwell Campus, to lead business development for the National Satellite Test Facility (NSTF) and other environmental test facilities. You will be part of a small team focused on supporting all aspects of RAL Space. This group in turn is part of the much larger Business & Innovation Directorate (BID) covering all three main STFC sites - we like to use three words to describe the behaviours of our Directorate: Trustworthy; Passionate; Collaborative. Key Responsibilities Lead and drive forward the business development vision, objectives and plan for the NSTF and other environmental test facilities at RAL Space. Work closely with the testing teams to be a trusted team member to provide a high-quality service to our customers. Respond to enquiries coming into facilities from a wide range of institutional and commercial sources. Manage internal and external strategic partnerships. Take on and grow an existing pipeline of opportunities to ensure the long term, sustainable operation of our test facilities. Promote our facilities through various channels; online, through engaging talks and tours, in productive meetings, through exhibitions and talks at major UK and international events. Contacts and Communication The position will require occasional travel to the other STFC sites across the UK, and other locations (some overseas) for conferences, events, business meetings, etc. Communicate regularly with staff in RAL Space, BID, wider STFC, and other external organisations in order to deliver customer work, identify new opportunities, encourage engagement and ultimately deliver impact. Person Specification This role requires a broad range of skills, and the correct candidate will have a mixture of the skills listed below. The role will also require some travel within the UK and occasional travel overseas. Technical degree (or higher) in an engineering or physical sciences subject, or equivalent experience. (S) Business development experience, demonstrating excellent customer facing, communication, networking and influencing skills. (S,I) Experience of negotiating and/or reviewing commercial contracts. (I) Able to form good working relationships with staff from all teams and levels. (S,I) Record of working independently and delivering against targets. (I) Proven track record of developing senior level relationships and leveraging these to get results. (I) Knowledge of RAL Space's testing capabilities and services. (I) Working part of a committed team in RAL Space at the heart of the UK Space sector, a major part of the Harwell Space Cluster comprising over 100 organisations with over 1400 space professionals on site including the European Space Agency, UK Space Agency, Satellite Applications Catapult. Being part of the UK Research and Innovation community with excellent career prospects, training options and equal opportunities. Key benefits include: 30 days holiday (in addition to 10.5 bank holidays and privilege days). An excellent defined salary pension scheme. Easily accessible public transport links/ free parking. Excellent learning and development opportunities. Successful candidates must meet the security requirements before they are appointed. The required security clearance needed is SC. For meaningful National Security Vetting checks to be carried out individuals need to have lived in the United Kingdom for a sufficient period of time. You should normally have been resident in the UK for the last 5 years as the role requires SC clearance. However, UK residency less than the outlined periods may not bar you from gaining National Security Vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed for further advice. Join us and discover what's possible! About Us UKRI - UK Research and Innovation UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world-leading position in research and innovation. Supporting most of the world's most exciting and challenging research projects, we develop and operate some of the most remarkable scientific facilities in the world. We are pushing the frontiers of human knowledge through fundamental research and delivering benefits for UK society and the economy through world-class research, skills and business-led innovation. More information can be found at . Choosing to come to work at UKRI means that you will have access to a whole host of benefits from a defined benefit pension scheme, excellent holiday entitlement, access to employee shopping/travel discounts and salary sacrifice cycle to work scheme. For more details, visit benefits of working for UKRI. How we support EDI in the workforce At UKRI, we believe that everyone has a right to be treated with dignity and respect, and to be provided with equal opportunities to thrive and succeed in an environment that enables them to do so. We also value diversity of thought and experience within inclusive groups, organisations and the wider community. For further information, please visit 'How we support EDI in the workforce'. Disability Confident Employer As users of the disability confident scheme, any candidate who opts into the scheme and best meets the essential criteria, will be shortlisted for interview. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. How to apply Online applications only preferred for this role. Please submit a CV and covering letter which clearly outlines how you fulfil the criteria specified along with your motivation for UKRI and the role. Ensure that the job reference number is included in the filename description of each document uploaded. Note that failure to address the above criteria or submit an application without a covering letter may result in the application not being considered. Assessment will only be based upon the content of your submitted covering letter and CV and not the 'experience' section of the application. UKRI seeks to ensure it creates and maintains a system of openness, fairness and inclusion - a collaborative, trusted environment, which is attractive to and accessible to everyone who is interested in developing their career with us. As part of the pre-employment checks there is a requirement to undergo Baseline Personnel Security Screening. BPSS is a pre-condition of employment and failure to achieve it may mean that the employment offer is rescinded. UKRI reserves the right to run, or re-run, security clearance as required during the course of employment. About the Team The Science and Technology Facilities Council is a world-leading multi-disciplinary science organisation where curiosity-driven, blue-skies thinking meets practical, application-led science and engineering. Our goal is to deliver economic, societal, scientific and international benefits to the UK and its people - and more broadly to the world. One of Europe's largest research organisations, we're trusted to support, enable and undertake cutting-edge projects in an amazing diversity of fields. Through world-class facilities and people, we're driving ground-breaking advances in science, engineering, computing and technology. Our research seeks to understand the Universe from the largest astronomical scales to the tiniest constituents of matter, yet creates impact on a very tangible, human scale.
About Somerce Somerce is a TikTok Shop specialist agency focused on driving GMV growth for brands. We work with some of the fastest-growing beauty, fashion, lifestyle and FMCG brands in the UK, US and EU, helping them scale through TikTok Shop using live commerce, affiliates, creators and paid media. Our clients include brands such as P.Louise, Unilever, L'Oréal and Free Soul. We are looking for a Paid Social Director to lead and scale the paid media function at Somerce. This role will take full ownership of paid social strategy across our client portfolio, with a particular focus on TikTok and TikTok Shop. Reporting directly to the CEO, this role will be responsible for building a best-in class paid social team, developing scalable performance frameworks and ensuring paid media plays a key role in driving measurable revenue growth for our clients. What you will do Paid Social Strategy & Commercial Leadership Own the overall paid social strategy across TikTok and other key social platforms Develop scalable performance frameworks that drive customer acquisition and revenue growth Define how paid media supports TikTok Shop growth, product launches and key campaign moments Work closely with the leadership team to align paid media strategy with wider business goals Identify opportunities to scale paid media as a core growth driver for Somerce and our clients Team Leadership & Department Development Build and lead the paid social department as the team continues to scale Manage and mentor Paid Media Managers and Executives Establish best practices across campaign structure, testing and optimisation Set clear performance standards and internal processes for the paid team Work with leadership to plan future hiring and department growth Campaign Performance & Scaling Oversee paid media performance across the client portfolio Ensure campaigns consistently achieve strong results across key metrics including ROAS, CPA, CTR, CVR and GMV Drive structured testing across creative, audiences and campaign strategies Identify opportunities to scale winning campaigns and top-performing products Maintain oversight of budgets, spend allocation and performance trends Creative & Content Integration Work closely with the influencer, live commerce and creative teams to scale high-performing content through paid media Develop creative testing frameworks that identify the strongest hooks, formats and messaging Support brands in building paid-first creative strategies for TikTok Ensure paid media is effectively amplifying creator content, affiliate content and livestream moments TikTok Shop Performance Develop paid strategies specifically designed to drive growth on TikTok Shop Work closely with trading teams to align paid media with product merchandising, bundles and promotions Support major livestream events and product launches with paid amplification strategies Data, Reporting & Client Strategy Oversee performance reporting and campaign analysis across all paid activity Translate data into clear insights and strategic recommendations for clients Work closely with account teams to ensure paid media is integrated into broader client strategies Provide leadership-level insight on performance trends, opportunities and market developments How You'll Work Fast-paced, high-ownership environment Minimal bureaucracy, maximum accountability You're expected to challenge, suggest, optimise and lead This is a role for someone who enjoys responsibility and impact What We're Looking For Extensive experience leading paid social strategy within an agency or high growth e commerce brand Deep understanding of TikTok advertising and social commerce performance marketing Proven experience managing large advertising budgets and scaling campaigns Experience building and leading paid media teams Strong analytical and commercial mindset with a focus on measurable growth Experience working closely with creative teams and creator led content Strong understanding of how paid media integrates with influencer marketing and live commerce Core Benefits Competitive salary, benchmarked to experience and performance Performance-related bonus / commission aligned to commercial impact 28 days holiday + bank holidays Hybrid working with offices in London and Manchester Flexible working hours - we care about output, not clock watching Growth & Career Development Clear progression paths with responsibility early Regular performance reviews focused on development and impact Direct exposure to high-growth brands across the UK, US and EU Opportunity to work at the cutting edge of TikTok Shop and social commerce Financial & Lifestyle Perks Company pension scheme Monthly wellness allowance (gym, fitness, mental wellbeing or similar) Team socials and events throughout the year Staff discounts across our brands and partners Work Environment Fast-paced, high-ownership culture Minimal bureaucracy and maximum accountability Surrounded by people who care about performance, creativity and doing things properly A business that wins with its clients, shared success matters The Somerce Difference We trust our people We move quickly and back good ideas You'll have real influence, not just responsibility If you perform, you'll grow, simple as that
Apr 18, 2026
Full time
About Somerce Somerce is a TikTok Shop specialist agency focused on driving GMV growth for brands. We work with some of the fastest-growing beauty, fashion, lifestyle and FMCG brands in the UK, US and EU, helping them scale through TikTok Shop using live commerce, affiliates, creators and paid media. Our clients include brands such as P.Louise, Unilever, L'Oréal and Free Soul. We are looking for a Paid Social Director to lead and scale the paid media function at Somerce. This role will take full ownership of paid social strategy across our client portfolio, with a particular focus on TikTok and TikTok Shop. Reporting directly to the CEO, this role will be responsible for building a best-in class paid social team, developing scalable performance frameworks and ensuring paid media plays a key role in driving measurable revenue growth for our clients. What you will do Paid Social Strategy & Commercial Leadership Own the overall paid social strategy across TikTok and other key social platforms Develop scalable performance frameworks that drive customer acquisition and revenue growth Define how paid media supports TikTok Shop growth, product launches and key campaign moments Work closely with the leadership team to align paid media strategy with wider business goals Identify opportunities to scale paid media as a core growth driver for Somerce and our clients Team Leadership & Department Development Build and lead the paid social department as the team continues to scale Manage and mentor Paid Media Managers and Executives Establish best practices across campaign structure, testing and optimisation Set clear performance standards and internal processes for the paid team Work with leadership to plan future hiring and department growth Campaign Performance & Scaling Oversee paid media performance across the client portfolio Ensure campaigns consistently achieve strong results across key metrics including ROAS, CPA, CTR, CVR and GMV Drive structured testing across creative, audiences and campaign strategies Identify opportunities to scale winning campaigns and top-performing products Maintain oversight of budgets, spend allocation and performance trends Creative & Content Integration Work closely with the influencer, live commerce and creative teams to scale high-performing content through paid media Develop creative testing frameworks that identify the strongest hooks, formats and messaging Support brands in building paid-first creative strategies for TikTok Ensure paid media is effectively amplifying creator content, affiliate content and livestream moments TikTok Shop Performance Develop paid strategies specifically designed to drive growth on TikTok Shop Work closely with trading teams to align paid media with product merchandising, bundles and promotions Support major livestream events and product launches with paid amplification strategies Data, Reporting & Client Strategy Oversee performance reporting and campaign analysis across all paid activity Translate data into clear insights and strategic recommendations for clients Work closely with account teams to ensure paid media is integrated into broader client strategies Provide leadership-level insight on performance trends, opportunities and market developments How You'll Work Fast-paced, high-ownership environment Minimal bureaucracy, maximum accountability You're expected to challenge, suggest, optimise and lead This is a role for someone who enjoys responsibility and impact What We're Looking For Extensive experience leading paid social strategy within an agency or high growth e commerce brand Deep understanding of TikTok advertising and social commerce performance marketing Proven experience managing large advertising budgets and scaling campaigns Experience building and leading paid media teams Strong analytical and commercial mindset with a focus on measurable growth Experience working closely with creative teams and creator led content Strong understanding of how paid media integrates with influencer marketing and live commerce Core Benefits Competitive salary, benchmarked to experience and performance Performance-related bonus / commission aligned to commercial impact 28 days holiday + bank holidays Hybrid working with offices in London and Manchester Flexible working hours - we care about output, not clock watching Growth & Career Development Clear progression paths with responsibility early Regular performance reviews focused on development and impact Direct exposure to high-growth brands across the UK, US and EU Opportunity to work at the cutting edge of TikTok Shop and social commerce Financial & Lifestyle Perks Company pension scheme Monthly wellness allowance (gym, fitness, mental wellbeing or similar) Team socials and events throughout the year Staff discounts across our brands and partners Work Environment Fast-paced, high-ownership culture Minimal bureaucracy and maximum accountability Surrounded by people who care about performance, creativity and doing things properly A business that wins with its clients, shared success matters The Somerce Difference We trust our people We move quickly and back good ideas You'll have real influence, not just responsibility If you perform, you'll grow, simple as that
About The Role: A highly praised and established large architectural studio based in London, renowned for international, sustainable, and inspirational projects, are seeking a strategic and forward-thinking Head of Communications to join their London office. This is a senior, high-impact role for someone who is both strategic and hands-on. You will shape the practice's communications and PR strategy while also rolling up your sleeves in the day-to-day delivery, particularly in the early stages of the role with plans to develop and grow a strong team. Having worked in the related field previously, you will have the chance to utilise your skills to deliver relevant, exciting content aligning with the company's objectives and vision. This is a great opportunity for someone who is passionate about bringing concepts to life and can put their expert organisation and writing skills into practice to become a key member of the management team. They offer excellent benefits such as health insurance, enhanced pension, bright office space and more! Please note this role is strictly 5 days in the office. Key Responsibilities: Develop and deliver an integrated PR and communications strategy aligned with business objectives and brand positioning Build and maintain strong relationships with key media, journalists, influencers and external stakeholders Lead the creation, review and approval of press releases, statements, speeches and wider PR content Support and prepare senior spokespeople for media engagement, announcements and public events Plan and deliver creative PR campaigns that strengthen brand visibility Monitor media coverage, public sentiment and emerging issues, advising leadership on risks and opportunities Manage crisis and issues communications in collaboration with senior leadership Ensure consistent messaging and brand alignment across PR, digital, social and internal communications Oversee external agencies and manage brand presence across key social platforms Key Skills / Requirements: Significant experience in a senior PR or communications role within architecture, engineering or similar Proven track record delivering high-impact PR and media campaigns across traditional and digital channels Strong media relations experience, including handling sensitive, high-profile communications Excellent written and verbal communication skills with the ability to shape clear, persuasive narratives Confident people manager with experience leading and developing teams Strong understanding of digital platforms, analytics and PR measurement tools Proficient in Adobe Creative Suite and Microsoft Office, with confidence across social and digital platforms To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
Apr 18, 2026
Full time
About The Role: A highly praised and established large architectural studio based in London, renowned for international, sustainable, and inspirational projects, are seeking a strategic and forward-thinking Head of Communications to join their London office. This is a senior, high-impact role for someone who is both strategic and hands-on. You will shape the practice's communications and PR strategy while also rolling up your sleeves in the day-to-day delivery, particularly in the early stages of the role with plans to develop and grow a strong team. Having worked in the related field previously, you will have the chance to utilise your skills to deliver relevant, exciting content aligning with the company's objectives and vision. This is a great opportunity for someone who is passionate about bringing concepts to life and can put their expert organisation and writing skills into practice to become a key member of the management team. They offer excellent benefits such as health insurance, enhanced pension, bright office space and more! Please note this role is strictly 5 days in the office. Key Responsibilities: Develop and deliver an integrated PR and communications strategy aligned with business objectives and brand positioning Build and maintain strong relationships with key media, journalists, influencers and external stakeholders Lead the creation, review and approval of press releases, statements, speeches and wider PR content Support and prepare senior spokespeople for media engagement, announcements and public events Plan and deliver creative PR campaigns that strengthen brand visibility Monitor media coverage, public sentiment and emerging issues, advising leadership on risks and opportunities Manage crisis and issues communications in collaboration with senior leadership Ensure consistent messaging and brand alignment across PR, digital, social and internal communications Oversee external agencies and manage brand presence across key social platforms Key Skills / Requirements: Significant experience in a senior PR or communications role within architecture, engineering or similar Proven track record delivering high-impact PR and media campaigns across traditional and digital channels Strong media relations experience, including handling sensitive, high-profile communications Excellent written and verbal communication skills with the ability to shape clear, persuasive narratives Confident people manager with experience leading and developing teams Strong understanding of digital platforms, analytics and PR measurement tools Proficient in Adobe Creative Suite and Microsoft Office, with confidence across social and digital platforms To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
About the Role The Editorial Performance Analyst will work across the newsroom to identify high performing content, provide editorial insights, track performance and make recommendations for improvement. This role is fully onsite. Key Responsibilities Support the Head of Editorial Performance Insights to deliver editorial insight and analysis to the newsroom Provide regular insights into our daily, weekly and long term performance, utilising Adobe Analytics, Google Data Studio and other appropriate tools Ensure timely generation and delivery of the regular reports to newsroom Take on long-term projects on various parts of performance, analysing the data to provide actionable insights to key stakeholders Respond to departmental requests for information around article performance Investigate top performing stories to determine reasons for success and how to replicate this Build dashboards and reports for relevant editorial and publishing desks where necessary Flag underperforming content, providing recommendations on why it is underperforming and what would rectify this Work with all Audience teams to provide data-based recommendations to ensure Telegraph audience is reached on the right platform Work closely with I&A team using their data to build an understanding of audience habits Monitor new initiatives around the newsroom, providing feedback on success and improvement areas Essential Skills Demonstrable experience working with data to uncover insights and inform strategy Hands-on experience of web analytics tools, with preference for experience with Adobe Analytics Knowledge of Google Suite including Sheets, Docs and Slides (or the Microsoft Office equivalents) Strong communication skills and ability to present complex data simply and clearly Proactive and motivated with a data-driven mindset An interest in publishing and news/current affairs (desirable) Ability to work independently The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware. To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.
Apr 18, 2026
Full time
About the Role The Editorial Performance Analyst will work across the newsroom to identify high performing content, provide editorial insights, track performance and make recommendations for improvement. This role is fully onsite. Key Responsibilities Support the Head of Editorial Performance Insights to deliver editorial insight and analysis to the newsroom Provide regular insights into our daily, weekly and long term performance, utilising Adobe Analytics, Google Data Studio and other appropriate tools Ensure timely generation and delivery of the regular reports to newsroom Take on long-term projects on various parts of performance, analysing the data to provide actionable insights to key stakeholders Respond to departmental requests for information around article performance Investigate top performing stories to determine reasons for success and how to replicate this Build dashboards and reports for relevant editorial and publishing desks where necessary Flag underperforming content, providing recommendations on why it is underperforming and what would rectify this Work with all Audience teams to provide data-based recommendations to ensure Telegraph audience is reached on the right platform Work closely with I&A team using their data to build an understanding of audience habits Monitor new initiatives around the newsroom, providing feedback on success and improvement areas Essential Skills Demonstrable experience working with data to uncover insights and inform strategy Hands-on experience of web analytics tools, with preference for experience with Adobe Analytics Knowledge of Google Suite including Sheets, Docs and Slides (or the Microsoft Office equivalents) Strong communication skills and ability to present complex data simply and clearly Proactive and motivated with a data-driven mindset An interest in publishing and news/current affairs (desirable) Ability to work independently The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware. To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.
Purpose The Digital Growth & CRM Manager is primarily responsible for driving measurable growth by ensuring that all digitally generated demand is effectively nurtured, progressed and converted across the 7IM businesses (7IM, Partners Wealth Management, Amicus Wealth Management and Lync Wealth Management). This role leverages CRM led journeys as the central mechanism for scaling personalised, timely and outcome focused engagement, turning digital interest into qualified opportunities and conversion. While CRM expertise and the design and management of CRM led journeys are the primary focus of the role, the Digital Growth & CRM Manager must also have a strong understanding of end to end digital journeys. The role contributes to shaping digital growth and conversion strategy upstream - before leads enter the CRM - ensuring that digital experiences, acquisition activity and on site journeys are intentionally designed to maximise lead quality, progression and downstream conversion performance. Working in close partnership with Senior Marketing Managers who own channel strategy and execution, this role acts as the pivotal link between initial digital engagement and ongoing CRM management. The Digital Growth & CRM Manager ensures that leads generated from partnership sources, paid and organic social media, webinars, events and other digitally enabled activity are seamlessly handed into structured CRM workflows, where their status, engagement history and progression are actively tracked and optimised. By owning lead flow, nurture, conversion and visibility within the CRM, this outcome driven position ensures that the CRM operates as the single source of truth for all digital lead activity, while insight and learning from CRM journeys are used to continuously inform and improve digital growth and conversion performance across the full funnel. Responsibilities CRM Led Lead Nurturing & Conversion (Primary Accountability) Own the design, delivery and performance of CRM driven nurture journeys that progress prospects from first interaction through to conversion. Ensure all leads entering the CRM are placed into clear, intentional journeys aligned to level of intent and source. Define how and when prospects are reengaged using CRM based triggers, automated journeys and follow up activity. Continuously optimise CRM journeys to improve engagement, progression and conversion rates. Ensure the CRM operates as the single source of truth for lead status, engagement history and progression. Digital Lead Flow & Journey Ownership Own the end-to-end digital lead journey once a prospect engages - from first interaction through to conversion. Ensure all digital lead generation activity (including partnership led sources, social media, webinars and events) is seamlessly connected to the website and CRM. Map and optimise journeys to reduce drop off, improve engagement and increase conversion across the funnel. Cross Channel Enablement & Collaboration Work in close partnership with Senior Marketing Managers across all channels. Enable channel leads by defining how leads are captured, tracked, nurtured and progressed after engagement - without duplicating or owning channel strategy or execution. Establish consistent standards for lead capture, tagging, attribution and hand off across channels. Provide insight and recommendations that help channel teams improve lead quality and downstream performance. Website & Conversion Optimisation Ensure the website operates as a central conversion hub for all digital activity. Improve management of form starts, form completions and partial submissions, including re engagement strategies. Work closely with website, UX and content teams to reduce friction and improve journey progression. Test and optimise digital touchpoints to support CRM led nurturing and conversion. CRM Connectivity & Capability Development Strengthen the connection between website behaviour and CRM workflows so leads are visible, actionable and measurable. Partner with internal stakeholders to improve CRM data quality, structure and usability, recognising that capability is evolving. Support the development of automated journeys and follow up activity aligned to lead intent and lifecycle stage. Performance, Insight & Optimisation Track and report on digital funnel performance from first interaction through to conversion. Use insight to identify gaps, opportunities and priorities for optimisation. Provide clear, actionable reporting to senior stakeholders on lead performance and growth impact. Compliance and best practice Ensure all activity complies with GDPR, cookie policy and privacy regulations. Stay up to date with digital marketing standards. Ensure all external facing comms are in line with FCA financial promotion rules. About You Skills Strong analytical and problem-solving abilities, with a clear focus on improving lead progression, nurturing effectiveness and conversion performance. Ability to design and optimise end-to-end digital journeys, using data and behavioural insight to drive engagement and conversion. Strong understanding of how CRM led automation, triggers and journeys can be used to move prospects from interest to intent. Excellent stakeholder management skills, with the ability to work collaboratively across channel teams and influence outcomes without direct ownership. Confidence translating complex journey logic, data flows and performance insight into clear, practical recommendations for non technical stakeholders. Strong attention to detail, particularly around lead capture, data quality, journey logic and reporting accuracy. Comfortable working in environments where systems and processes are evolving, with a pragmatic, solution oriented mindset. Knowledge Proven experience in a digital growth, CRM, marketing automation or journey optimisation role, ideally within a regulated or complex organisation. Strong understanding of digital marketing principles, lead generation models, customer intent and funnel management. Practical experience designing and managing CRM led nurture journeys to support lead progression and conversion. Knowledge of customer journey mapping, conversion optimisation and lifecycle based engagement. Experience working with CRM and marketing automation platforms such as Dynamics 365, Customer Insights Journeys, Mailchimp and Campaign Monitor. Understanding of attribution, lead tracking and performance measurement across multiple digital lead generation sources. Familiarity with website analytics, form performance and conversion metrics, and how these connect into CRM workflows. Qualifications No specific qualifications are required, but degrees or qualifications in marketing, communications or similar are highly desirable. Other relevant information Reports to Head of Brand, Marketing & Communications. Occasional travel to our regional offices across the UK may be required. The successful candidate will be a team player, self-motivated, adaptable and resilient. The candidate will need to understand and subscribe to 7IM's mission and tenets and in particular, the Code of Conduct.
Apr 18, 2026
Full time
Purpose The Digital Growth & CRM Manager is primarily responsible for driving measurable growth by ensuring that all digitally generated demand is effectively nurtured, progressed and converted across the 7IM businesses (7IM, Partners Wealth Management, Amicus Wealth Management and Lync Wealth Management). This role leverages CRM led journeys as the central mechanism for scaling personalised, timely and outcome focused engagement, turning digital interest into qualified opportunities and conversion. While CRM expertise and the design and management of CRM led journeys are the primary focus of the role, the Digital Growth & CRM Manager must also have a strong understanding of end to end digital journeys. The role contributes to shaping digital growth and conversion strategy upstream - before leads enter the CRM - ensuring that digital experiences, acquisition activity and on site journeys are intentionally designed to maximise lead quality, progression and downstream conversion performance. Working in close partnership with Senior Marketing Managers who own channel strategy and execution, this role acts as the pivotal link between initial digital engagement and ongoing CRM management. The Digital Growth & CRM Manager ensures that leads generated from partnership sources, paid and organic social media, webinars, events and other digitally enabled activity are seamlessly handed into structured CRM workflows, where their status, engagement history and progression are actively tracked and optimised. By owning lead flow, nurture, conversion and visibility within the CRM, this outcome driven position ensures that the CRM operates as the single source of truth for all digital lead activity, while insight and learning from CRM journeys are used to continuously inform and improve digital growth and conversion performance across the full funnel. Responsibilities CRM Led Lead Nurturing & Conversion (Primary Accountability) Own the design, delivery and performance of CRM driven nurture journeys that progress prospects from first interaction through to conversion. Ensure all leads entering the CRM are placed into clear, intentional journeys aligned to level of intent and source. Define how and when prospects are reengaged using CRM based triggers, automated journeys and follow up activity. Continuously optimise CRM journeys to improve engagement, progression and conversion rates. Ensure the CRM operates as the single source of truth for lead status, engagement history and progression. Digital Lead Flow & Journey Ownership Own the end-to-end digital lead journey once a prospect engages - from first interaction through to conversion. Ensure all digital lead generation activity (including partnership led sources, social media, webinars and events) is seamlessly connected to the website and CRM. Map and optimise journeys to reduce drop off, improve engagement and increase conversion across the funnel. Cross Channel Enablement & Collaboration Work in close partnership with Senior Marketing Managers across all channels. Enable channel leads by defining how leads are captured, tracked, nurtured and progressed after engagement - without duplicating or owning channel strategy or execution. Establish consistent standards for lead capture, tagging, attribution and hand off across channels. Provide insight and recommendations that help channel teams improve lead quality and downstream performance. Website & Conversion Optimisation Ensure the website operates as a central conversion hub for all digital activity. Improve management of form starts, form completions and partial submissions, including re engagement strategies. Work closely with website, UX and content teams to reduce friction and improve journey progression. Test and optimise digital touchpoints to support CRM led nurturing and conversion. CRM Connectivity & Capability Development Strengthen the connection between website behaviour and CRM workflows so leads are visible, actionable and measurable. Partner with internal stakeholders to improve CRM data quality, structure and usability, recognising that capability is evolving. Support the development of automated journeys and follow up activity aligned to lead intent and lifecycle stage. Performance, Insight & Optimisation Track and report on digital funnel performance from first interaction through to conversion. Use insight to identify gaps, opportunities and priorities for optimisation. Provide clear, actionable reporting to senior stakeholders on lead performance and growth impact. Compliance and best practice Ensure all activity complies with GDPR, cookie policy and privacy regulations. Stay up to date with digital marketing standards. Ensure all external facing comms are in line with FCA financial promotion rules. About You Skills Strong analytical and problem-solving abilities, with a clear focus on improving lead progression, nurturing effectiveness and conversion performance. Ability to design and optimise end-to-end digital journeys, using data and behavioural insight to drive engagement and conversion. Strong understanding of how CRM led automation, triggers and journeys can be used to move prospects from interest to intent. Excellent stakeholder management skills, with the ability to work collaboratively across channel teams and influence outcomes without direct ownership. Confidence translating complex journey logic, data flows and performance insight into clear, practical recommendations for non technical stakeholders. Strong attention to detail, particularly around lead capture, data quality, journey logic and reporting accuracy. Comfortable working in environments where systems and processes are evolving, with a pragmatic, solution oriented mindset. Knowledge Proven experience in a digital growth, CRM, marketing automation or journey optimisation role, ideally within a regulated or complex organisation. Strong understanding of digital marketing principles, lead generation models, customer intent and funnel management. Practical experience designing and managing CRM led nurture journeys to support lead progression and conversion. Knowledge of customer journey mapping, conversion optimisation and lifecycle based engagement. Experience working with CRM and marketing automation platforms such as Dynamics 365, Customer Insights Journeys, Mailchimp and Campaign Monitor. Understanding of attribution, lead tracking and performance measurement across multiple digital lead generation sources. Familiarity with website analytics, form performance and conversion metrics, and how these connect into CRM workflows. Qualifications No specific qualifications are required, but degrees or qualifications in marketing, communications or similar are highly desirable. Other relevant information Reports to Head of Brand, Marketing & Communications. Occasional travel to our regional offices across the UK may be required. The successful candidate will be a team player, self-motivated, adaptable and resilient. The candidate will need to understand and subscribe to 7IM's mission and tenets and in particular, the Code of Conduct.
CRM and Digital Manager - Lead management and eCRM - Multi LB -# CRM & Digital Manager - Lead Management & eCRM Location: Keele (Hybrid - with regular on site collaboration) Salary: £50,456 + up to 14% bonus If so, this could be the perfect opportunity for you. We're looking for an experienced CRM & Digital UK & ROIF Territory Manager - Lead Management & eCRM, someone who brings insight, structure and confidence to our digital ecosystem, and who will coach and develop a small team of marketing apprentices as they grow. You will be responsible for translating Michelin global defined CRM and digital approaches into effective UK & ROI execution, ensuring campaigns, journeys and tools deliver measurable results locally If you are looking for a company that challenges and promotes you as an employee while keeping an eye on progress and sustainability, then you've come to the right place! If you want to design yourself and work flexibly - then we are the company for you.The entire mobility industry is changing, which is why we are currently looking for people who want to make a difference together with us and approach topics such as innovation and sustainability with just as much conviction and passion as we do. What you'll bring You are already a CRM expert, confident in leading, advising and guiding the territory business. Proven capability to translate central strategy into effective territory level execution, underpinned by strong operational excellence 3-5 years' experience in CRM, digital marketing or insight driven customer engagement. Strong understanding of segmentation, email marketing and customer journey design. Knowledge of website management and front facing digital activity, including online profile updates. Ability to interpret complex datasets and turn them into clear action points. Comfortable working in a matrix organisation with skills in influencing senior leaders and engaging cross functional teams. Curious, proactive and committed to continual improvement. Salesforce or lead generation experience is a bonus (not essential). A full UK driving licence & Right to Work in the UKYou will lead the day to day delivery of CRM activity across the UK & ROI, ensuring centrally defined CRM approaches are translated into effective, practical execution that works for the local market. The role is strongly operational, with a focus on turning central direction into high quality territory level delivery that improves customer journeys, campaign performance and digital maturity.You will be responsible for running and optimising CRM activity locally, including email marketing, campaign set up and execution, and ongoing improvement of customer journeys. This includes adapting centrally defined frameworks and standards to suit UK & ROI customer needs, ensuring communications are well targeted, personalised and aligned with best practice, while supporting the growth, quality and effective use of the customer database.A key part of the role is hands on management of Salesforce Marketing Cloud at territory level, working closely with our CRM agency and central teams to ensure data is correctly integrated, campaigns are delivered smoothly and tools are used effectively. You will identify where central approaches need local refinement, applying market insight, competitor benchmarks and performance learnings to improve results.You will actively champion customer and user experience in the territory, applying automation and journey best practice to improve relevance and effectiveness. Using analytics and performance insight, you will test, refine and optimise journeys, ensuring CRM activity is fully integrated across channels and supports brand visibility and consistency in the UK & ROI market.Data and insight are central to the role. You will monitor campaign performance, produce KPI reporting, test and optimise CRM activity, and support the rollout and ongoing optimisation of our new B2B website from a territory CRM and lead management perspective.You will also play a key role in delivering lead generation and lifecycle activity locally, running funnel analysis, managing lifecycle campaigns, strengthening customer relationships and exploring opportunities for cobranded or partner communications that are relevant to the UK & ROI market.Alongside this, you will support the operational rollout of marketing automation tools, collaborate closely with Sales to improve lead conversion, and contribute to the deployment of AI driven CRM initiatives, focusing on practical application and scalability at territory level.You will also own the operational management of all UK & ROI websites, ensuring content, journeys and functionality are kept up to date, accurate and optimised for local market needs. This includes implementing and maintaining centrally driven website changes, working with central teams and partners to ensure updates are deployed effectively, tested thoroughly and adapted where needed to maximise performance in the UK & ROI.Finally, the role includes people management responsibility through day to day support of Marketing Apprentices. This provides a development opportunity to build line management experience by prioritising tasks, providing guidance and supporting apprentices to deliver high quality operational work. Working arrangement (Keele-based) This is a hybrid role. To support collaboration and apprentice development, you'll spend more time onsite than at home. A fully office-based arrangement is also available.Comprehensive benefits package: Starting salary £50,456 + up to 14% bonus 25 days holiday a year, in addition to bank holidays , with the number of holiday days increasing after two years of service. To further enhance your life-work balance, with hybrid working and the flexibility to buy or sell additional holiday days . Salary sacrifice pension scheme with generous employer contributions & life assurance & Income Protection add-ons. Salary Sacrifice EV Car Scheme FREE premium tyres for your vehicle Option to purchase Michelin Shares, become a company shareholder Enhanced maternity/paternity leave to support you during important family moments Health cash plan that helps you save on essential healthcare expenses such as dental and optical services. FREE digital GP, mental health counselling, nutritional consultations, and second medical opinion, plus an annual health check. Employee Assistance Programme provides free, confidential advice and counselling In-house training centre providing various training programs and courses to help you enhance your skills and achieve your career goals. About Michelin: As the leading mobility company, we work with tyres, around tyres and beyond tyres to enable Motion for Life. Dedicated to enhancing our clients' mobility and sustainability, Michelin designs and distributes the most suitable tyres, services and solutions for our customers' needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide variety of industries-from aerospace to biotech. Next steps: If you've got this far, then this is definitely the role for you. Apply now. Send us your CV and let's talk about next steps. Our Commitment to Inclusion At Michelin, we acknowledge that a diverse and inclusive work environment is fundamental to driving innovation, nurturing creativity, and establishing a space where each employee can thrive and succeed. As a dedicated equal opportunities employer, we welcome applicants from all backgrounds to apply and contribute to our team. We strongly believe that diversity enriches our work culture and drives our success.Furthermore, we understand the importance
Apr 18, 2026
Full time
CRM and Digital Manager - Lead management and eCRM - Multi LB -# CRM & Digital Manager - Lead Management & eCRM Location: Keele (Hybrid - with regular on site collaboration) Salary: £50,456 + up to 14% bonus If so, this could be the perfect opportunity for you. We're looking for an experienced CRM & Digital UK & ROIF Territory Manager - Lead Management & eCRM, someone who brings insight, structure and confidence to our digital ecosystem, and who will coach and develop a small team of marketing apprentices as they grow. You will be responsible for translating Michelin global defined CRM and digital approaches into effective UK & ROI execution, ensuring campaigns, journeys and tools deliver measurable results locally If you are looking for a company that challenges and promotes you as an employee while keeping an eye on progress and sustainability, then you've come to the right place! If you want to design yourself and work flexibly - then we are the company for you.The entire mobility industry is changing, which is why we are currently looking for people who want to make a difference together with us and approach topics such as innovation and sustainability with just as much conviction and passion as we do. What you'll bring You are already a CRM expert, confident in leading, advising and guiding the territory business. Proven capability to translate central strategy into effective territory level execution, underpinned by strong operational excellence 3-5 years' experience in CRM, digital marketing or insight driven customer engagement. Strong understanding of segmentation, email marketing and customer journey design. Knowledge of website management and front facing digital activity, including online profile updates. Ability to interpret complex datasets and turn them into clear action points. Comfortable working in a matrix organisation with skills in influencing senior leaders and engaging cross functional teams. Curious, proactive and committed to continual improvement. Salesforce or lead generation experience is a bonus (not essential). A full UK driving licence & Right to Work in the UKYou will lead the day to day delivery of CRM activity across the UK & ROI, ensuring centrally defined CRM approaches are translated into effective, practical execution that works for the local market. The role is strongly operational, with a focus on turning central direction into high quality territory level delivery that improves customer journeys, campaign performance and digital maturity.You will be responsible for running and optimising CRM activity locally, including email marketing, campaign set up and execution, and ongoing improvement of customer journeys. This includes adapting centrally defined frameworks and standards to suit UK & ROI customer needs, ensuring communications are well targeted, personalised and aligned with best practice, while supporting the growth, quality and effective use of the customer database.A key part of the role is hands on management of Salesforce Marketing Cloud at territory level, working closely with our CRM agency and central teams to ensure data is correctly integrated, campaigns are delivered smoothly and tools are used effectively. You will identify where central approaches need local refinement, applying market insight, competitor benchmarks and performance learnings to improve results.You will actively champion customer and user experience in the territory, applying automation and journey best practice to improve relevance and effectiveness. Using analytics and performance insight, you will test, refine and optimise journeys, ensuring CRM activity is fully integrated across channels and supports brand visibility and consistency in the UK & ROI market.Data and insight are central to the role. You will monitor campaign performance, produce KPI reporting, test and optimise CRM activity, and support the rollout and ongoing optimisation of our new B2B website from a territory CRM and lead management perspective.You will also play a key role in delivering lead generation and lifecycle activity locally, running funnel analysis, managing lifecycle campaigns, strengthening customer relationships and exploring opportunities for cobranded or partner communications that are relevant to the UK & ROI market.Alongside this, you will support the operational rollout of marketing automation tools, collaborate closely with Sales to improve lead conversion, and contribute to the deployment of AI driven CRM initiatives, focusing on practical application and scalability at territory level.You will also own the operational management of all UK & ROI websites, ensuring content, journeys and functionality are kept up to date, accurate and optimised for local market needs. This includes implementing and maintaining centrally driven website changes, working with central teams and partners to ensure updates are deployed effectively, tested thoroughly and adapted where needed to maximise performance in the UK & ROI.Finally, the role includes people management responsibility through day to day support of Marketing Apprentices. This provides a development opportunity to build line management experience by prioritising tasks, providing guidance and supporting apprentices to deliver high quality operational work. Working arrangement (Keele-based) This is a hybrid role. To support collaboration and apprentice development, you'll spend more time onsite than at home. A fully office-based arrangement is also available.Comprehensive benefits package: Starting salary £50,456 + up to 14% bonus 25 days holiday a year, in addition to bank holidays , with the number of holiday days increasing after two years of service. To further enhance your life-work balance, with hybrid working and the flexibility to buy or sell additional holiday days . Salary sacrifice pension scheme with generous employer contributions & life assurance & Income Protection add-ons. Salary Sacrifice EV Car Scheme FREE premium tyres for your vehicle Option to purchase Michelin Shares, become a company shareholder Enhanced maternity/paternity leave to support you during important family moments Health cash plan that helps you save on essential healthcare expenses such as dental and optical services. FREE digital GP, mental health counselling, nutritional consultations, and second medical opinion, plus an annual health check. Employee Assistance Programme provides free, confidential advice and counselling In-house training centre providing various training programs and courses to help you enhance your skills and achieve your career goals. About Michelin: As the leading mobility company, we work with tyres, around tyres and beyond tyres to enable Motion for Life. Dedicated to enhancing our clients' mobility and sustainability, Michelin designs and distributes the most suitable tyres, services and solutions for our customers' needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide variety of industries-from aerospace to biotech. Next steps: If you've got this far, then this is definitely the role for you. Apply now. Send us your CV and let's talk about next steps. Our Commitment to Inclusion At Michelin, we acknowledge that a diverse and inclusive work environment is fundamental to driving innovation, nurturing creativity, and establishing a space where each employee can thrive and succeed. As a dedicated equal opportunities employer, we welcome applicants from all backgrounds to apply and contribute to our team. We strongly believe that diversity enriches our work culture and drives our success.Furthermore, we understand the importance
Overview This temporary assignment will be working at Airbnb, and may involve working at an Airbnb site, you will however be contracted through Magnit Global, a UK registered employment business with the company registration number . Temporary work opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high profile situations. Magnit Direct Sourcing is a service offered by Magnit Global that provides top talent directly to industry leading clients who have flexible temporary assignments that work on a variety of projects and unlock opportunities for exciting work. Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100,000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one of a kind activities that make it possible for guests to experience the world in a more authentic, connected way. Airbnb was born with a creative spirit, and it's one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb: Our community is based on connection and belonging. Our creativity allows us to imagine new possibilities for people. Our responsibility is to all of our stakeholders. It takes a unified team committed to our core values to embody these ideas, and our fast moving team is committed to leading as a 21st century company. The Community You Will Join Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. Airbnb Experiences are completely reimagined experiences - hosted by local people, brands, businesses and content creators who know their city best. Every activity offers guests an authentic way to connect with the place they're in and to meet people with shared interests. The Acquisition Team, within the Experiences Supply organization is a multidisciplinary team that focuses on finding, pitching and onboarding the most exciting activities happening in your city today. We also work with the most exciting people, businesses and brands to introduce new experiences to the world. We generate leads, pitch Airbnb's value proposition and ultimately acquire those leads through the sales / partnership funnel to grow Airbnb's Experiences business. We create exceptional hosted experiences that foster human connection, combatting the loneliness epidemic by bringing people together in the real world. The Difference You Will Make The Acquisition Account Manager, London - Experiences, drives the acquisition of experiences in their assigned city through research, sourcing & pitching. Your leads will come from a mix of your own personal network and via lead generation using third party data tools. You will find & develop high quality, in demand experiences, hosted by expert hosts. You will balance the cross functional needs of our design, business, legal and leadership teams - as you move your acquired & co created experiences through the Experiences acquisition funnel. You will optimize your acquired listings (e.g. pricing, prime availability, merchandising) and retain high priority hosts for their first 3 6 months on platform, kick starting their success as an Airbnb Experiences Host. This role reports into the Sr. Manager, Supply Acquisition - Experiences for EMEA. Skills This scrappy, goal oriented and highly entrepreneurial acquisition account manager should be excited to build something from the ground up, combining creative vision with business acumen. You are energized by complexity, thrive in ambiguity and the opportunities to develop new ways forward. You are deeply collaborative & able to work across disciplines with business, operations and design. Examples Deliverables Industry Awareness, Trend Spotting & Sourcing - Identify and source key people / experts and activities that are core to the identity and culture of the city. Stay updated on industry trends and source both existing and new experiences by building and contributing to city & region specific leads lists. Find, source & develop 'off the beaten path' leads that serve Airbnb's Experiences vision. Sales & Acquisition - Acquire both existing and co created Experiences by effectively pitching the Experiences value proposition to prospective hosts, developing the concept and run of show, managing leads through internal funnels, tracking systems & tools and reporting on output. Have full accountability & ownership over their book of business. Come up with creative solutions and tactics to speed up acquisition and push past friction. Optimization & Retention - Orient hosts through their first 3 6 months on platform, supporting them with technical, optimization and growth best practices (e.g. pricing, run of show). Retain hosts through their ramp up period on platform via online and IRL mechanisms, driving business success for priority hosts and their listings. Communication & Collaboration - Provide regular project updates & actionable feedback to cross functional leads. Effectively size issues & collaborate with peers, leadership and cross functional stakeholders to creatively problem solve. Make compelling business cases for removing blockers & friction points. Tracking & Reporting - Ensure 100% accurate data hygiene across all tracking systems and leadership updates. Report out on both positive & negative performance trends, with a solution oriented mindset. Stay up to date on best practices & team trainings. Quality & Alignment to Brand Vision - Ensure that your sourced supply meets the quality bar to deliver against the Experiences vision. Aligns leads with taste and quality measures set forth by cross functional stakeholders. Your Expertise 6+ years in either content / supply acquisition, partnerships, account management or sales related roles Bachelor's degree or equivalent experience in related fields. Deep knowledge of what is happening in your city and broader region as it relates to travel, entertainment, pop culture, art, food & beverage and other hospitality trends. Sharp eye for setting & spotting cultural trends; strong ability to assess quality and stay ahead of market shifts. Skilled in delivering for cross functional teams, and fostering trust across creative, technical, and business disciplines. Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable) Accountability for results - with a proven ability to deliver against KPIs & business targets; focused on the task at hand & not easily distracted Thrives in ambiguity and can pivot quickly; motivated by changing strategies and scope Our Commitment to Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. Magnit Global is a leading, global professional services and technology company. We have been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across numerous verticals including consumer electronics, research and development, pharmaceuticals, health services, and many more. To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
Apr 18, 2026
Full time
Overview This temporary assignment will be working at Airbnb, and may involve working at an Airbnb site, you will however be contracted through Magnit Global, a UK registered employment business with the company registration number . Temporary work opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high profile situations. Magnit Direct Sourcing is a service offered by Magnit Global that provides top talent directly to industry leading clients who have flexible temporary assignments that work on a variety of projects and unlock opportunities for exciting work. Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100,000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one of a kind activities that make it possible for guests to experience the world in a more authentic, connected way. Airbnb was born with a creative spirit, and it's one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb: Our community is based on connection and belonging. Our creativity allows us to imagine new possibilities for people. Our responsibility is to all of our stakeholders. It takes a unified team committed to our core values to embody these ideas, and our fast moving team is committed to leading as a 21st century company. The Community You Will Join Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. Airbnb Experiences are completely reimagined experiences - hosted by local people, brands, businesses and content creators who know their city best. Every activity offers guests an authentic way to connect with the place they're in and to meet people with shared interests. The Acquisition Team, within the Experiences Supply organization is a multidisciplinary team that focuses on finding, pitching and onboarding the most exciting activities happening in your city today. We also work with the most exciting people, businesses and brands to introduce new experiences to the world. We generate leads, pitch Airbnb's value proposition and ultimately acquire those leads through the sales / partnership funnel to grow Airbnb's Experiences business. We create exceptional hosted experiences that foster human connection, combatting the loneliness epidemic by bringing people together in the real world. The Difference You Will Make The Acquisition Account Manager, London - Experiences, drives the acquisition of experiences in their assigned city through research, sourcing & pitching. Your leads will come from a mix of your own personal network and via lead generation using third party data tools. You will find & develop high quality, in demand experiences, hosted by expert hosts. You will balance the cross functional needs of our design, business, legal and leadership teams - as you move your acquired & co created experiences through the Experiences acquisition funnel. You will optimize your acquired listings (e.g. pricing, prime availability, merchandising) and retain high priority hosts for their first 3 6 months on platform, kick starting their success as an Airbnb Experiences Host. This role reports into the Sr. Manager, Supply Acquisition - Experiences for EMEA. Skills This scrappy, goal oriented and highly entrepreneurial acquisition account manager should be excited to build something from the ground up, combining creative vision with business acumen. You are energized by complexity, thrive in ambiguity and the opportunities to develop new ways forward. You are deeply collaborative & able to work across disciplines with business, operations and design. Examples Deliverables Industry Awareness, Trend Spotting & Sourcing - Identify and source key people / experts and activities that are core to the identity and culture of the city. Stay updated on industry trends and source both existing and new experiences by building and contributing to city & region specific leads lists. Find, source & develop 'off the beaten path' leads that serve Airbnb's Experiences vision. Sales & Acquisition - Acquire both existing and co created Experiences by effectively pitching the Experiences value proposition to prospective hosts, developing the concept and run of show, managing leads through internal funnels, tracking systems & tools and reporting on output. Have full accountability & ownership over their book of business. Come up with creative solutions and tactics to speed up acquisition and push past friction. Optimization & Retention - Orient hosts through their first 3 6 months on platform, supporting them with technical, optimization and growth best practices (e.g. pricing, run of show). Retain hosts through their ramp up period on platform via online and IRL mechanisms, driving business success for priority hosts and their listings. Communication & Collaboration - Provide regular project updates & actionable feedback to cross functional leads. Effectively size issues & collaborate with peers, leadership and cross functional stakeholders to creatively problem solve. Make compelling business cases for removing blockers & friction points. Tracking & Reporting - Ensure 100% accurate data hygiene across all tracking systems and leadership updates. Report out on both positive & negative performance trends, with a solution oriented mindset. Stay up to date on best practices & team trainings. Quality & Alignment to Brand Vision - Ensure that your sourced supply meets the quality bar to deliver against the Experiences vision. Aligns leads with taste and quality measures set forth by cross functional stakeholders. Your Expertise 6+ years in either content / supply acquisition, partnerships, account management or sales related roles Bachelor's degree or equivalent experience in related fields. Deep knowledge of what is happening in your city and broader region as it relates to travel, entertainment, pop culture, art, food & beverage and other hospitality trends. Sharp eye for setting & spotting cultural trends; strong ability to assess quality and stay ahead of market shifts. Skilled in delivering for cross functional teams, and fostering trust across creative, technical, and business disciplines. Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable) Accountability for results - with a proven ability to deliver against KPIs & business targets; focused on the task at hand & not easily distracted Thrives in ambiguity and can pivot quickly; motivated by changing strategies and scope Our Commitment to Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. Magnit Global is a leading, global professional services and technology company. We have been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across numerous verticals including consumer electronics, research and development, pharmaceuticals, health services, and many more. To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
Digital Designer (Loyalty) - Maternity Cover London, UK Job Description Posted Thursday 26 February 2026 at 01:00 Expires Tuesday 3 March 2026 at 00:59 We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other. The Role: This is a maternity cover role for up to 12 months. TheLoyalty Digital Designer willbe responsible forworking on our loyalty programme assets from concept stage through to the delivery of online launches.You'llbe part of the creative design teamcoming up with innovative design & content ideas that can work across all channels and supporting the Creative Design Manager on future campaigns and creative concepts. WHATS IN IT FOR YOU: 40% staff discount plus friends & family discounts throughout the year Access to our reward platform for external discount and offers Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you All employees are covered by our life assurance policy from day one Unlock extra leave with our buy more holiday scheme. Celebrate YOU! Enjoy an extra paid day off on your birthday each year Enhanced maternity, paternity and adoption leave, and shared parental leave. (Eligible after 2 years of service). Spread the cost of your commute with interest-free season ticket loans Do your bit for the environment and save money with our Cycle2Work scheme We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust What you'll be doing: You'llbe working closely with the Creative Design team on both future concepts and toolkits and theday to dayprojects such as Email, website design, organic and paid social design. You willbe responsible for talking through your designs with the teamin order tohelp develop your ideas and making sure they are suitable for all channels. You'llbe confident to present all finalised design routes to senior management. We need a confident individual whohas a strong eye for detail and innovation and that can suggestnew ideasfor layouts, animations, web functionality,typographyand overall graphic design. This role calls for strong creativity paired with a systems-thinking mindset, enabling faster, more effective ways of working. It involves creating flexible templates and guidelines that support creative expression without compromising speed or workflow efficiency, helping to future-proof time and effort. You'llhave experience inUX and e-commdesignand becomfortablewithdeliveringcampaigns across all digital channelsin order tomeet all your launch deadlines. You'll use existing design systems and collaborate with product designers to deliver cohesive end-to-end experiences, from email creatives to CMS-ready web assets. Balance creative freedom with Loyalty brand guidelines, applying a pragmatic approach to digital design grounded in usability and accessibility principles. This role connects cross-channel experiences, ensuring consistency across retail, email, web, and app-where clear communication and collaboration are key. Youmust show initiative whenworking cross-departmentallyto helpmanageyourprojects effectively and efficiently - even when under pressure. You must have anundoubted technical abilityin Adobe Suite and Figmaandhavea true passion for all things creativein order togenerate compelling designs which are both visually beautiful and retail minded. Who you are: Minimum level of education or qualifications 3 years Digital Design industry experience, preferably within fashion/ loyalty projects. Essential skills/knowledge Figma, Adobe Photoshop, Illustrator & InDesign. Desirable Skills/knowledge After Effects Behavioural Skills: Creating designs for an omnichannel campaign. Great organisational skills. Proventrack recordor experience of the key stages of the design process from creative concept, asset creation through to communicating to the developers on the build and publishing. Good Communication and confident to show initiative. Good time management and can work with pace. Ability to manage multiple complex projects under tight deadlines. Clear understanding of seasonal brand hand writing, tone of voice and style guide and applying it to all seasonal artworks. Why New Look? We care about you and the planet and believe fashion should be a force for positive change . We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role. Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth applicationprocess.
Apr 18, 2026
Full time
Digital Designer (Loyalty) - Maternity Cover London, UK Job Description Posted Thursday 26 February 2026 at 01:00 Expires Tuesday 3 March 2026 at 00:59 We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other. The Role: This is a maternity cover role for up to 12 months. TheLoyalty Digital Designer willbe responsible forworking on our loyalty programme assets from concept stage through to the delivery of online launches.You'llbe part of the creative design teamcoming up with innovative design & content ideas that can work across all channels and supporting the Creative Design Manager on future campaigns and creative concepts. WHATS IN IT FOR YOU: 40% staff discount plus friends & family discounts throughout the year Access to our reward platform for external discount and offers Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you All employees are covered by our life assurance policy from day one Unlock extra leave with our buy more holiday scheme. Celebrate YOU! Enjoy an extra paid day off on your birthday each year Enhanced maternity, paternity and adoption leave, and shared parental leave. (Eligible after 2 years of service). Spread the cost of your commute with interest-free season ticket loans Do your bit for the environment and save money with our Cycle2Work scheme We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust What you'll be doing: You'llbe working closely with the Creative Design team on both future concepts and toolkits and theday to dayprojects such as Email, website design, organic and paid social design. You willbe responsible for talking through your designs with the teamin order tohelp develop your ideas and making sure they are suitable for all channels. You'llbe confident to present all finalised design routes to senior management. We need a confident individual whohas a strong eye for detail and innovation and that can suggestnew ideasfor layouts, animations, web functionality,typographyand overall graphic design. This role calls for strong creativity paired with a systems-thinking mindset, enabling faster, more effective ways of working. It involves creating flexible templates and guidelines that support creative expression without compromising speed or workflow efficiency, helping to future-proof time and effort. You'llhave experience inUX and e-commdesignand becomfortablewithdeliveringcampaigns across all digital channelsin order tomeet all your launch deadlines. You'll use existing design systems and collaborate with product designers to deliver cohesive end-to-end experiences, from email creatives to CMS-ready web assets. Balance creative freedom with Loyalty brand guidelines, applying a pragmatic approach to digital design grounded in usability and accessibility principles. This role connects cross-channel experiences, ensuring consistency across retail, email, web, and app-where clear communication and collaboration are key. Youmust show initiative whenworking cross-departmentallyto helpmanageyourprojects effectively and efficiently - even when under pressure. You must have anundoubted technical abilityin Adobe Suite and Figmaandhavea true passion for all things creativein order togenerate compelling designs which are both visually beautiful and retail minded. Who you are: Minimum level of education or qualifications 3 years Digital Design industry experience, preferably within fashion/ loyalty projects. Essential skills/knowledge Figma, Adobe Photoshop, Illustrator & InDesign. Desirable Skills/knowledge After Effects Behavioural Skills: Creating designs for an omnichannel campaign. Great organisational skills. Proventrack recordor experience of the key stages of the design process from creative concept, asset creation through to communicating to the developers on the build and publishing. Good Communication and confident to show initiative. Good time management and can work with pace. Ability to manage multiple complex projects under tight deadlines. Clear understanding of seasonal brand hand writing, tone of voice and style guide and applying it to all seasonal artworks. Why New Look? We care about you and the planet and believe fashion should be a force for positive change . We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role. Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth applicationprocess.
Full-stack Developer (Backend orientation) Description Hybrid role (3+ days based at our Norwich office) Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io . Artlist is looking for an exceptional senior Full-Stack Developer to join our R&D team. This is a foundational role where you will be instrumental in building the shared systems, frameworks, and tooling that power every product across the company. If you are passionate about tackling complex technical challenges, shaping internal architecture, and scaling robust engineering best practices across multiple product teams, we would love to hear from you. Key Responsibilities Build the Foundation: Design, develop, and deploy the core platform infrastructure that internal teams rely on-ranging from shared backend services, resilient APIs, and internal developer tools, to critical performance optimisations. Engineer for Scale and Reliability: Work across the modern full-stack, focusing on the backend while contributing all across the board, ensuring our systems are performant, consistent, and flexible. Drive Technical Excellence: Partner with architects, product managers, and other developers across the organisation to define technical standards, champion best practices, and guide critical decisions. Mentor and Lead: Take ownership of complex features, lead by example, and help elevate the overall quality and maintainability of code across the platform through constructive collaboration and mentorship. Deliver Real Impact: Your work will directly enhance developer velocity, boost code quality, and significantly improve the user experience for millions of creators globally. Requirements Strong professional experience in software development, with a strong focus on backend systems. Proven hands on experience with Node.js in a high volume, production environment. Proven experience designing and maintaining shared platform systems (e.g., internal APIs, microservices, developer tooling, or infrastructure as code initiatives). Strong understanding of application architecture, distributed systems, performance optimisation, and scalability principles in a cloud environment. Practical experience with cloud platforms (e.g., AWS, GCP, or Azure) for deploying, monitoring, and scaling backend services. A firm grasp of database technologies (SQL and/or NoSQL), including schema design, query optimisation, and ensuring data integrity. Demonstrated ability to lead technical projects independently, collaborate effectively across cross functional teams, and mentor junior colleagues. Familiarity with CI/CD pipelines, robust testing strategies, and a security first approach to development. A passion for delivering clean code, improving the developer experience, and empowering teams with better tooling.
Apr 18, 2026
Full time
Full-stack Developer (Backend orientation) Description Hybrid role (3+ days based at our Norwich office) Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io . Artlist is looking for an exceptional senior Full-Stack Developer to join our R&D team. This is a foundational role where you will be instrumental in building the shared systems, frameworks, and tooling that power every product across the company. If you are passionate about tackling complex technical challenges, shaping internal architecture, and scaling robust engineering best practices across multiple product teams, we would love to hear from you. Key Responsibilities Build the Foundation: Design, develop, and deploy the core platform infrastructure that internal teams rely on-ranging from shared backend services, resilient APIs, and internal developer tools, to critical performance optimisations. Engineer for Scale and Reliability: Work across the modern full-stack, focusing on the backend while contributing all across the board, ensuring our systems are performant, consistent, and flexible. Drive Technical Excellence: Partner with architects, product managers, and other developers across the organisation to define technical standards, champion best practices, and guide critical decisions. Mentor and Lead: Take ownership of complex features, lead by example, and help elevate the overall quality and maintainability of code across the platform through constructive collaboration and mentorship. Deliver Real Impact: Your work will directly enhance developer velocity, boost code quality, and significantly improve the user experience for millions of creators globally. Requirements Strong professional experience in software development, with a strong focus on backend systems. Proven hands on experience with Node.js in a high volume, production environment. Proven experience designing and maintaining shared platform systems (e.g., internal APIs, microservices, developer tooling, or infrastructure as code initiatives). Strong understanding of application architecture, distributed systems, performance optimisation, and scalability principles in a cloud environment. Practical experience with cloud platforms (e.g., AWS, GCP, or Azure) for deploying, monitoring, and scaling backend services. A firm grasp of database technologies (SQL and/or NoSQL), including schema design, query optimisation, and ensuring data integrity. Demonstrated ability to lead technical projects independently, collaborate effectively across cross functional teams, and mentor junior colleagues. Familiarity with CI/CD pipelines, robust testing strategies, and a security first approach to development. A passion for delivering clean code, improving the developer experience, and empowering teams with better tooling.
CRM and Digital Manager - Lead management and eCRM - Multi LB -# CRM & Digital Manager - Lead Management & eCRM Location: Keele (Hybrid - with regular on site collaboration) Salary: £50,456 + up to 14% bonus If so, this could be the perfect opportunity for you. We're looking for an experienced CRM & Digital UK & ROIF Territory Manager - Lead Management & eCRM, someone who brings insight, structure and confidence to our digital ecosystem, and who will coach and develop a small team of marketing apprentices as they grow. You will be responsible for translating Michelin global defined CRM and digital approaches into effective UK & ROI execution, ensuring campaigns, journeys and tools deliver measurable results locally If you are looking for a company that challenges and promotes you as an employee while keeping an eye on progress and sustainability, then you've come to the right place! If you want to design yourself and work flexibly - then we are the company for you.The entire mobility industry is changing, which is why we are currently looking for people who want to make a difference together with us and approach topics such as innovation and sustainability with just as much conviction and passion as we do. What you'll bring You are already a CRM expert, confident in leading, advising and guiding the territory business. Proven capability to translate central strategy into effective territory level execution, underpinned by strong operational excellence 3-5 years' experience in CRM, digital marketing or insight driven customer engagement. Strong understanding of segmentation, email marketing and customer journey design. Knowledge of website management and front facing digital activity, including online profile updates. Ability to interpret complex datasets and turn them into clear action points. Comfortable working in a matrix organisation with skills in influencing senior leaders and engaging cross functional teams. Curious, proactive and committed to continual improvement. Salesforce or lead generation experience is a bonus (not essential). A full UK driving licence & Right to Work in the UKYou will lead the day to day delivery of CRM activity across the UK & ROI, ensuring centrally defined CRM approaches are translated into effective, practical execution that works for the local market. The role is strongly operational, with a focus on turning central direction into high quality territory level delivery that improves customer journeys, campaign performance and digital maturity.You will be responsible for running and optimising CRM activity locally, including email marketing, campaign set up and execution, and ongoing improvement of customer journeys. This includes adapting centrally defined frameworks and standards to suit UK & ROI customer needs, ensuring communications are well targeted, personalised and aligned with best practice, while supporting the growth, quality and effective use of the customer database.A key part of the role is hands on management of Salesforce Marketing Cloud at territory level, working closely with our CRM agency and central teams to ensure data is correctly integrated, campaigns are delivered smoothly and tools are used effectively. You will identify where central approaches need local refinement, applying market insight, competitor benchmarks and performance learnings to improve results.You will actively champion customer and user experience in the territory, applying automation and journey best practice to improve relevance and effectiveness. Using analytics and performance insight, you will test, refine and optimise journeys, ensuring CRM activity is fully integrated across channels and supports brand visibility and consistency in the UK & ROI market.Data and insight are central to the role. You will monitor campaign performance, produce KPI reporting, test and optimise CRM activity, and support the rollout and ongoing optimisation of our new B2B website from a territory CRM and lead management perspective.You will also play a key role in delivering lead generation and lifecycle activity locally, running funnel analysis, managing lifecycle campaigns, strengthening customer relationships and exploring opportunities for cobranded or partner communications that are relevant to the UK & ROI market.Alongside this, you will support the operational rollout of marketing automation tools, collaborate closely with Sales to improve lead conversion, and contribute to the deployment of AI driven CRM initiatives, focusing on practical application and scalability at territory level.You will also own the operational management of all UK & ROI websites, ensuring content, journeys and functionality are kept up to date, accurate and optimised for local market needs. This includes implementing and maintaining centrally driven website changes, working with central teams and partners to ensure updates are deployed effectively, tested thoroughly and adapted where needed to maximise performance in the UK & ROI.Finally, the role includes people management responsibility through day to day support of Marketing Apprentices. This provides a development opportunity to build line management experience by prioritising tasks, providing guidance and supporting apprentices to deliver high quality operational work. Working arrangement (Keele-based) This is a hybrid role. To support collaboration and apprentice development, you'll spend more time onsite than at home. A fully office-based arrangement is also available.Comprehensive benefits package: Starting salary £50,456 + up to 14% bonus 25 days holiday a year, in addition to bank holidays , with the number of holiday days increasing after two years of service. To further enhance your life-work balance, with hybrid working and the flexibility to buy or sell additional holiday days . Salary sacrifice pension scheme with generous employer contributions & life assurance & Income Protection add-ons. Salary Sacrifice EV Car Scheme FREE premium tyres for your vehicle Option to purchase Michelin Shares, become a company shareholder Enhanced maternity/paternity leave to support you during important family moments Health cash plan that helps you save on essential healthcare expenses such as dental and optical services. FREE digital GP, mental health counselling, nutritional consultations, and second medical opinion, plus an annual health check. Employee Assistance Programme provides free, confidential advice and counselling In-house training centre providing various training programs and courses to help you enhance your skills and achieve your career goals. About Michelin: As the leading mobility company, we work with tyres, around tyres and beyond tyres to enable Motion for Life. Dedicated to enhancing our clients' mobility and sustainability, Michelin designs and distributes the most suitable tyres, services and solutions for our customers' needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide variety of industries-from aerospace to biotech. Next steps: If you've got this far, then this is definitely the role for you. Apply now. Send us your CV and let's talk about next steps. Our Commitment to Inclusion At Michelin, we acknowledge that a diverse and inclusive work environment is fundamental to driving innovation, nurturing creativity, and establishing a space where each employee can thrive and succeed. As a dedicated equal opportunities employer, we welcome applicants from all backgrounds to apply and contribute to our team. We strongly believe that diversity enriches our work culture and drives our success.Furthermore, we understand the importance
Apr 18, 2026
Full time
CRM and Digital Manager - Lead management and eCRM - Multi LB -# CRM & Digital Manager - Lead Management & eCRM Location: Keele (Hybrid - with regular on site collaboration) Salary: £50,456 + up to 14% bonus If so, this could be the perfect opportunity for you. We're looking for an experienced CRM & Digital UK & ROIF Territory Manager - Lead Management & eCRM, someone who brings insight, structure and confidence to our digital ecosystem, and who will coach and develop a small team of marketing apprentices as they grow. You will be responsible for translating Michelin global defined CRM and digital approaches into effective UK & ROI execution, ensuring campaigns, journeys and tools deliver measurable results locally If you are looking for a company that challenges and promotes you as an employee while keeping an eye on progress and sustainability, then you've come to the right place! If you want to design yourself and work flexibly - then we are the company for you.The entire mobility industry is changing, which is why we are currently looking for people who want to make a difference together with us and approach topics such as innovation and sustainability with just as much conviction and passion as we do. What you'll bring You are already a CRM expert, confident in leading, advising and guiding the territory business. Proven capability to translate central strategy into effective territory level execution, underpinned by strong operational excellence 3-5 years' experience in CRM, digital marketing or insight driven customer engagement. Strong understanding of segmentation, email marketing and customer journey design. Knowledge of website management and front facing digital activity, including online profile updates. Ability to interpret complex datasets and turn them into clear action points. Comfortable working in a matrix organisation with skills in influencing senior leaders and engaging cross functional teams. Curious, proactive and committed to continual improvement. Salesforce or lead generation experience is a bonus (not essential). A full UK driving licence & Right to Work in the UKYou will lead the day to day delivery of CRM activity across the UK & ROI, ensuring centrally defined CRM approaches are translated into effective, practical execution that works for the local market. The role is strongly operational, with a focus on turning central direction into high quality territory level delivery that improves customer journeys, campaign performance and digital maturity.You will be responsible for running and optimising CRM activity locally, including email marketing, campaign set up and execution, and ongoing improvement of customer journeys. This includes adapting centrally defined frameworks and standards to suit UK & ROI customer needs, ensuring communications are well targeted, personalised and aligned with best practice, while supporting the growth, quality and effective use of the customer database.A key part of the role is hands on management of Salesforce Marketing Cloud at territory level, working closely with our CRM agency and central teams to ensure data is correctly integrated, campaigns are delivered smoothly and tools are used effectively. You will identify where central approaches need local refinement, applying market insight, competitor benchmarks and performance learnings to improve results.You will actively champion customer and user experience in the territory, applying automation and journey best practice to improve relevance and effectiveness. Using analytics and performance insight, you will test, refine and optimise journeys, ensuring CRM activity is fully integrated across channels and supports brand visibility and consistency in the UK & ROI market.Data and insight are central to the role. You will monitor campaign performance, produce KPI reporting, test and optimise CRM activity, and support the rollout and ongoing optimisation of our new B2B website from a territory CRM and lead management perspective.You will also play a key role in delivering lead generation and lifecycle activity locally, running funnel analysis, managing lifecycle campaigns, strengthening customer relationships and exploring opportunities for cobranded or partner communications that are relevant to the UK & ROI market.Alongside this, you will support the operational rollout of marketing automation tools, collaborate closely with Sales to improve lead conversion, and contribute to the deployment of AI driven CRM initiatives, focusing on practical application and scalability at territory level.You will also own the operational management of all UK & ROI websites, ensuring content, journeys and functionality are kept up to date, accurate and optimised for local market needs. This includes implementing and maintaining centrally driven website changes, working with central teams and partners to ensure updates are deployed effectively, tested thoroughly and adapted where needed to maximise performance in the UK & ROI.Finally, the role includes people management responsibility through day to day support of Marketing Apprentices. This provides a development opportunity to build line management experience by prioritising tasks, providing guidance and supporting apprentices to deliver high quality operational work. Working arrangement (Keele-based) This is a hybrid role. To support collaboration and apprentice development, you'll spend more time onsite than at home. A fully office-based arrangement is also available.Comprehensive benefits package: Starting salary £50,456 + up to 14% bonus 25 days holiday a year, in addition to bank holidays , with the number of holiday days increasing after two years of service. To further enhance your life-work balance, with hybrid working and the flexibility to buy or sell additional holiday days . Salary sacrifice pension scheme with generous employer contributions & life assurance & Income Protection add-ons. Salary Sacrifice EV Car Scheme FREE premium tyres for your vehicle Option to purchase Michelin Shares, become a company shareholder Enhanced maternity/paternity leave to support you during important family moments Health cash plan that helps you save on essential healthcare expenses such as dental and optical services. FREE digital GP, mental health counselling, nutritional consultations, and second medical opinion, plus an annual health check. Employee Assistance Programme provides free, confidential advice and counselling In-house training centre providing various training programs and courses to help you enhance your skills and achieve your career goals. About Michelin: As the leading mobility company, we work with tyres, around tyres and beyond tyres to enable Motion for Life. Dedicated to enhancing our clients' mobility and sustainability, Michelin designs and distributes the most suitable tyres, services and solutions for our customers' needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide variety of industries-from aerospace to biotech. Next steps: If you've got this far, then this is definitely the role for you. Apply now. Send us your CV and let's talk about next steps. Our Commitment to Inclusion At Michelin, we acknowledge that a diverse and inclusive work environment is fundamental to driving innovation, nurturing creativity, and establishing a space where each employee can thrive and succeed. As a dedicated equal opportunities employer, we welcome applicants from all backgrounds to apply and contribute to our team. We strongly believe that diversity enriches our work culture and drives our success.Furthermore, we understand the importance
Doodle is the global standard for scheduling, trusted by millions of professionals worldwide. Far from standing still, we are currently navigating the most consequential transformation in our company's history. This is a rare, pivotal moment, and as our Head of Marketing, you will fundamentally shape how the market perceives Doodle from this point forward. In this role, you will lead a team of senior marketers and take full ownership of the marketing function: from brand narrative and product launches to demand generation, vertical positioning, and sales enablement. Your mission is to build the engine that ensures Doodle is present wherever shortlists form. You will craft a story that resonates deeply with vertical buyers, creating enough conviction that they arrive already believing Doodle is the definitive choice. You will be directly accountable for delivering marketing-sourced pipeline, establishing vertical relevance within target industries, and building the brand authority that allows our pipeline to compound over time. Location: London (hybrid) Reports to: CRO What You'll Do (Responsibilities) Activate a new brand into pipeline: Take our just-launched brand and website and turn it into a demand-generating engine, optimised for B2B buyer conversion, demo requests, and content journeys that build conviction into our brand and product Customer journey: Own Doodle's presence across the customer journey, e.g., LLM recommendations, review platforms, community discussions, peer networks, and search Own vertical narrative and positioning: Lead the pivot from generic horizontal messaging to sharp vertical narratives for education, healthcare, and professional services. Be the single source of truth for ICP, messaging, and positioning across Marketing, Growth, and Sales Launch Phoenix: Own the end-to-end GTM for our next-generation product - positioning, pre-launch demand, launch campaigns, lighthouse customer references, and post-launch adoption narratives Generate demand and feed the revenue engine: Design and execute inbound campaigns, SEO, vertical events, ABM, and partner marketing that produce qualified pipeline from target verticals. Provide the campaign themes, audiences, and messaging that the Growth team runs on Sales enablement: Build the enablement library from scratch for a new sales team, including first-call decks, vertical one-pagers, ROI frameworks, competitor battlecards, deal specific executive summaries Lead and build the team: Manage a distributed team of senior marketers today. Align UK/EMEA under one vision. Collaborate tightly with Growth, Sales, and Customer Success. Our Ideal Candidate (What You Bring) You've built the demand engine, not just run it. You have taken a company into new markets or through a major repositioning and you know the difference between building from zero and scaling what already exists You think in buyer journeys, not marketing funnels. You map how a vertical buyer discovers, evaluates, and commits You're a product marketing leader at your core. You can translate a complex product launch into positioning that makes a vertical buyer immediately understand why it matters to them You carry a pipeline number and like it. You track leading indicators weekly, know which campaigns produce and which don't, course correct fast, and partner with Sales as a revenue peer You've built vertical marketing programs. You have pivoted an organisation from horizontal to vertical messaging, found the language, built credibility, and generated demand from a specific audience You lead high performers with clarity. You have managed senior marketers and creatives across time zones, set clear priorities, and hold a high bar for quality. Why You'll Love It Here Compensation & Financial Well being Competitive Pay - We pay fair for top talent. Flexible & Hybrid Culture Hybrid Work - Work where you're most productive. 25 Vacation Days - Take the time you need to rest and recharge. Working From Abroad. Learning & Career Growth Training/Conference Days - Invest in yourself. Learning Stipend - We cover courses, certifications, and more. Well-being & Home Office Setup Well being & Home Office Budget - Use it for fitness, therapy, or your dream desk setup. Headspace Membership - Access guided meditation & mindfulness tools. Company Lunches & Team Events - Stay connected, even remotely. Family & Inclusive Benefits Parental Leave & Support - Paid leave for all caregivers. Extra Perks Top Notch Equipment - MacBook, keyboard, trackpad - work at your best. Hiring Journey Application review Hiring Manager Interview 'Marketing Audit', a practical session with a leadership panel across Revenue and Product. Cultural Fit Assessment (via BRYQ + Interview Pops) At Doodle, we're committed to providing an environment of mutual trust and respect, where equal employment opportunities (EEO) are available to all applicants and teammates without regard to age, race, color, disability, religion, gender, and sexual orientation. Diversity and inclusion are of utmost importance to us. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work and our products will be. We want to hear from you, so please don't hesitate to apply! We look forward to receiving your full application.
Apr 18, 2026
Full time
Doodle is the global standard for scheduling, trusted by millions of professionals worldwide. Far from standing still, we are currently navigating the most consequential transformation in our company's history. This is a rare, pivotal moment, and as our Head of Marketing, you will fundamentally shape how the market perceives Doodle from this point forward. In this role, you will lead a team of senior marketers and take full ownership of the marketing function: from brand narrative and product launches to demand generation, vertical positioning, and sales enablement. Your mission is to build the engine that ensures Doodle is present wherever shortlists form. You will craft a story that resonates deeply with vertical buyers, creating enough conviction that they arrive already believing Doodle is the definitive choice. You will be directly accountable for delivering marketing-sourced pipeline, establishing vertical relevance within target industries, and building the brand authority that allows our pipeline to compound over time. Location: London (hybrid) Reports to: CRO What You'll Do (Responsibilities) Activate a new brand into pipeline: Take our just-launched brand and website and turn it into a demand-generating engine, optimised for B2B buyer conversion, demo requests, and content journeys that build conviction into our brand and product Customer journey: Own Doodle's presence across the customer journey, e.g., LLM recommendations, review platforms, community discussions, peer networks, and search Own vertical narrative and positioning: Lead the pivot from generic horizontal messaging to sharp vertical narratives for education, healthcare, and professional services. Be the single source of truth for ICP, messaging, and positioning across Marketing, Growth, and Sales Launch Phoenix: Own the end-to-end GTM for our next-generation product - positioning, pre-launch demand, launch campaigns, lighthouse customer references, and post-launch adoption narratives Generate demand and feed the revenue engine: Design and execute inbound campaigns, SEO, vertical events, ABM, and partner marketing that produce qualified pipeline from target verticals. Provide the campaign themes, audiences, and messaging that the Growth team runs on Sales enablement: Build the enablement library from scratch for a new sales team, including first-call decks, vertical one-pagers, ROI frameworks, competitor battlecards, deal specific executive summaries Lead and build the team: Manage a distributed team of senior marketers today. Align UK/EMEA under one vision. Collaborate tightly with Growth, Sales, and Customer Success. Our Ideal Candidate (What You Bring) You've built the demand engine, not just run it. You have taken a company into new markets or through a major repositioning and you know the difference between building from zero and scaling what already exists You think in buyer journeys, not marketing funnels. You map how a vertical buyer discovers, evaluates, and commits You're a product marketing leader at your core. You can translate a complex product launch into positioning that makes a vertical buyer immediately understand why it matters to them You carry a pipeline number and like it. You track leading indicators weekly, know which campaigns produce and which don't, course correct fast, and partner with Sales as a revenue peer You've built vertical marketing programs. You have pivoted an organisation from horizontal to vertical messaging, found the language, built credibility, and generated demand from a specific audience You lead high performers with clarity. You have managed senior marketers and creatives across time zones, set clear priorities, and hold a high bar for quality. Why You'll Love It Here Compensation & Financial Well being Competitive Pay - We pay fair for top talent. Flexible & Hybrid Culture Hybrid Work - Work where you're most productive. 25 Vacation Days - Take the time you need to rest and recharge. Working From Abroad. Learning & Career Growth Training/Conference Days - Invest in yourself. Learning Stipend - We cover courses, certifications, and more. Well-being & Home Office Setup Well being & Home Office Budget - Use it for fitness, therapy, or your dream desk setup. Headspace Membership - Access guided meditation & mindfulness tools. Company Lunches & Team Events - Stay connected, even remotely. Family & Inclusive Benefits Parental Leave & Support - Paid leave for all caregivers. Extra Perks Top Notch Equipment - MacBook, keyboard, trackpad - work at your best. Hiring Journey Application review Hiring Manager Interview 'Marketing Audit', a practical session with a leadership panel across Revenue and Product. Cultural Fit Assessment (via BRYQ + Interview Pops) At Doodle, we're committed to providing an environment of mutual trust and respect, where equal employment opportunities (EEO) are available to all applicants and teammates without regard to age, race, color, disability, religion, gender, and sexual orientation. Diversity and inclusion are of utmost importance to us. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work and our products will be. We want to hear from you, so please don't hesitate to apply! We look forward to receiving your full application.
L'Oréal Group, the world's leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L'Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L'Oréal, you'll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what's possible. Are you ready to make an impact and be part of the journey? The retail landscape is changing more rapidly than ever, with shopper habits shifting to trend-led, now demanding authenticity and experience over brand and product. We are looking for engaging individuals to join us on the journey of change and navigate the future of retail with delivering impactful training. Representingour portfolio of the most PremiumCollection Fragrances you will be the brand and category expert, bringing to life our heritage and values in store, whilst developing partnerships to driveretail business within our key retailers and store teams. You will also be a key partner in buildingAdvocacy and working with Influencers. Your mission is to inspire our customers to drive engagement,loyaltyand performance of thebrands. You will demonstrate genuine excitement and enthusiasm for people and luxury retail, with our mission to drive loyalty and memorable customer experiences. You ooze passion forFragrance, particularly the premium collection categorykeepup-to-date with current trends andolfactory storytelling and expertiseto motivate and inspire our fast-paced retail teams to drive results and build a connection and love forthe fragrance category. You will be a driven self-starter who creates a real buzz with the retail teams on store visits, whilst being service and experience led. Your creative flare and innovative eventingand masterclass ideaswill come to life in planning and executing in store events, with the business goal to drive retail targets. Your passion for influencing people will come to play when leading from the front, sharing best practices with exceptional eventing. Aligned with our values, whilst being trend led and commercially aware. You are digitally savvy and actively engage with social media trends to create content, with a strong on-camera presence. You will have a proven track record of facilitating masterclasses. Being thefragrancelead for PR-led fashion shows, collaborations, media events, editorial interviews and shoots. Supporting PR-led influencer events, shoots and relationship building. You will deliver Masterclasses in flagship stores and at brand events (bothconsumerfacing as well as press, media, influencers) to various size groups You will deliver retail through activity and can seamlessly switch on impromptu sessions when pre-booked activity is cancelled or under subscribed. You will have the ability to influence stakeholders and be results oriented, engaging in the delivery to drive growth and master retail excellence. Being accountable for the performance of the events in your stores. You will collaborate with Education teams to developOlfactoryskills for the brand, through classroom & digital education, as well as in store coaching. You will be a genuine Brand Ambassador, confidently leading the animation and coaching for retailer engagement whilst bringing our brands to life. You will be responsible for growing our retail business through achieving business metrics and incremental growth. Following brandguidelinesyou will create videos and content for both education and social mediaincluding olfactory expertise, exceptional storytelling and trend led content. Cultivate a strong online presence through a branded Instagram handle, creating engaging content that reflects current social media trends, expands your network, and professionally represents the brand. You will regularly work with the Advocacy & Influence team, as well as brand teams on key launches and projects Driving CRM & Data capture at all events/store visits to increase customer loyalty Must Haves Minimum of 3 years Retail experience Highly skilled inFragrance - olfactory expertise, storytelling and premium perfumery focused. Proven track record of driving retail results, providing exceptional customer service Proven track record of regularly setting up, promoting and executing successful face to face and virtual masterclass events. Flexible approach to availability in line with the needs of the business. We would love your animating magic to be spread across UKI, therefore we would need you to be comfortable with travelling and occasional overnight stays. This role isfield/storebased, so you will be comfortable travellingtomultiple different stores across the UKI as well as supporting with Education and A&I events. Well-developed analytical skills, with the ability to approach in identifying opportunities. DELIVERABLES/OUTCOMES: Achievement of Event Targets Contribute to driving Retail Performance in region Exceptional consumer experience KEY SKILLS High levelFragrance Expertise KEY STAKEHOLDERS: Head of Fragrance Education Flagship Store Managers Benefits and Rewards - Be Rewarded, Be Valued, Be L'Oréal Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being: Competitive Compensation :Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success. Exclusive Product Perks :Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop. Generous Time Off :Recharge and refresh with 30 days of holiday, inclusive of bank holidays. Health and Wellness Benefits :Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being. Referral Bonus Program :Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team. Sustainability Initiatives :Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives. At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.
Apr 17, 2026
Full time
L'Oréal Group, the world's leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L'Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L'Oréal, you'll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what's possible. Are you ready to make an impact and be part of the journey? The retail landscape is changing more rapidly than ever, with shopper habits shifting to trend-led, now demanding authenticity and experience over brand and product. We are looking for engaging individuals to join us on the journey of change and navigate the future of retail with delivering impactful training. Representingour portfolio of the most PremiumCollection Fragrances you will be the brand and category expert, bringing to life our heritage and values in store, whilst developing partnerships to driveretail business within our key retailers and store teams. You will also be a key partner in buildingAdvocacy and working with Influencers. Your mission is to inspire our customers to drive engagement,loyaltyand performance of thebrands. You will demonstrate genuine excitement and enthusiasm for people and luxury retail, with our mission to drive loyalty and memorable customer experiences. You ooze passion forFragrance, particularly the premium collection categorykeepup-to-date with current trends andolfactory storytelling and expertiseto motivate and inspire our fast-paced retail teams to drive results and build a connection and love forthe fragrance category. You will be a driven self-starter who creates a real buzz with the retail teams on store visits, whilst being service and experience led. Your creative flare and innovative eventingand masterclass ideaswill come to life in planning and executing in store events, with the business goal to drive retail targets. Your passion for influencing people will come to play when leading from the front, sharing best practices with exceptional eventing. Aligned with our values, whilst being trend led and commercially aware. You are digitally savvy and actively engage with social media trends to create content, with a strong on-camera presence. You will have a proven track record of facilitating masterclasses. Being thefragrancelead for PR-led fashion shows, collaborations, media events, editorial interviews and shoots. Supporting PR-led influencer events, shoots and relationship building. You will deliver Masterclasses in flagship stores and at brand events (bothconsumerfacing as well as press, media, influencers) to various size groups You will deliver retail through activity and can seamlessly switch on impromptu sessions when pre-booked activity is cancelled or under subscribed. You will have the ability to influence stakeholders and be results oriented, engaging in the delivery to drive growth and master retail excellence. Being accountable for the performance of the events in your stores. You will collaborate with Education teams to developOlfactoryskills for the brand, through classroom & digital education, as well as in store coaching. You will be a genuine Brand Ambassador, confidently leading the animation and coaching for retailer engagement whilst bringing our brands to life. You will be responsible for growing our retail business through achieving business metrics and incremental growth. Following brandguidelinesyou will create videos and content for both education and social mediaincluding olfactory expertise, exceptional storytelling and trend led content. Cultivate a strong online presence through a branded Instagram handle, creating engaging content that reflects current social media trends, expands your network, and professionally represents the brand. You will regularly work with the Advocacy & Influence team, as well as brand teams on key launches and projects Driving CRM & Data capture at all events/store visits to increase customer loyalty Must Haves Minimum of 3 years Retail experience Highly skilled inFragrance - olfactory expertise, storytelling and premium perfumery focused. Proven track record of driving retail results, providing exceptional customer service Proven track record of regularly setting up, promoting and executing successful face to face and virtual masterclass events. Flexible approach to availability in line with the needs of the business. We would love your animating magic to be spread across UKI, therefore we would need you to be comfortable with travelling and occasional overnight stays. This role isfield/storebased, so you will be comfortable travellingtomultiple different stores across the UKI as well as supporting with Education and A&I events. Well-developed analytical skills, with the ability to approach in identifying opportunities. DELIVERABLES/OUTCOMES: Achievement of Event Targets Contribute to driving Retail Performance in region Exceptional consumer experience KEY SKILLS High levelFragrance Expertise KEY STAKEHOLDERS: Head of Fragrance Education Flagship Store Managers Benefits and Rewards - Be Rewarded, Be Valued, Be L'Oréal Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being: Competitive Compensation :Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success. Exclusive Product Perks :Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop. Generous Time Off :Recharge and refresh with 30 days of holiday, inclusive of bank holidays. Health and Wellness Benefits :Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being. Referral Bonus Program :Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team. Sustainability Initiatives :Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives. At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.
Job Description Solution Architect, New Business Manager Career Level - Manager UK (Birmingham) Salary: Competitive salary and package (Depending on level of experience) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a Solution Architect, New Business Manager you will: Own the end to end solution for our large transformational and managed service contracts for cloud. Architect AI optimized solutions that enhance IT operations through predictive analytics, intelligent monitoring, and automation tools such as AIOps platforms (e.g., Palantir, Moogsoft, BigPanda, Splunk ITSI). Manage multiple towers from applications, data & analytics, automation, industry solution, infrastructure, and cloud. Leverage AI driven automation to enhance service management processes, reduce operational noise, and enable proactive issue resolution. Own the full scope from migration to run scope, including all key service elements, e.g., Service Desk, Service management, cloud architecture design, app and infra management, migration, network, workplace, security. Architect a compelling and commercially competitive solution with a key focus on cloud (Public, private & hybrid), integrating AI frameworks and AIOps platforms to demonstrate significant and quantifiable value to the client. Leverage Accenture assets and third party relationships in architecting solutions, incorporating AI tools where applicable to improve operational efficiency. Lead the solution planning teams for large, complex deals including multiple solution architects, subject matter experts, transition, and transformation experts. Work alongside Sales to manage the senior client buyer and solution owner (e.g., CFO, CIO) and sell AI enabled and cloud centric solutions. Utilize AI and machine learning capabilities to ensure solutions drive predictive problem identification, root cause analysis, and noise reduction. Bring operational experience to bear to ensure the solution is deliverable at acceptable risk to Accenture. Develop and negotiate contract content to ensure the solution is contracted to deliver client and Accenture value. Own, manage, and ensure the quality of client facing content (both oral and written) that presents the solution. This includes proposal material, proposal orals, workshop presentations, due diligence, and Q&A content. Build strong links with and work collaboratively with Accenture groups (e.g., Technology Consulting, Application Operations, Security) to ensure holistic solutions, transition, and delivery. Integrate AI and AIOps methodologies into the transition process to streamline service delivery while reducing risks. Own and manage the solution and delivery approvals process, including Accenture's Senior global management. Ensure solution, including AI enabled elements, is transitioned successfully into the delivery. We are looking for experience in the following skills: Proven track record (wins) in defining and selling AI enhanced and cloud centric managed services solutions for leading global enterprises. Robust Public Cloud services understanding, ideally key public cloud provider certifications. Experience in deploying AIOps technologies such as Moogsoft, BigPanda, or Splunk ITSI for enhanced IT operations. Experience in complex solution team management. Experience in architecting significant infrastructure and cloud solutions. Experience in IT infrastructure products and offerings including: Set yourself apart: Hands on experience with AIOps platforms and AI driven solutions that optimize IT operations. Cloud provider certifications. Delivery or hands on background. Knowledge of operational support & security challenges associated with taking a client on a journey to the Cloud utilizing an "As a Service" model. Qualification Public Cloud (AWS, Azure, Google) Operational Tooling, Automation, Predictive Analytics, and AIOps Service Management & ITIL Service Desk and End User Workplace Services Data Centre and Private/Hybrid Cloud Operations Network and Security Locations Birmingham Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Apr 17, 2026
Full time
Job Description Solution Architect, New Business Manager Career Level - Manager UK (Birmingham) Salary: Competitive salary and package (Depending on level of experience) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a Solution Architect, New Business Manager you will: Own the end to end solution for our large transformational and managed service contracts for cloud. Architect AI optimized solutions that enhance IT operations through predictive analytics, intelligent monitoring, and automation tools such as AIOps platforms (e.g., Palantir, Moogsoft, BigPanda, Splunk ITSI). Manage multiple towers from applications, data & analytics, automation, industry solution, infrastructure, and cloud. Leverage AI driven automation to enhance service management processes, reduce operational noise, and enable proactive issue resolution. Own the full scope from migration to run scope, including all key service elements, e.g., Service Desk, Service management, cloud architecture design, app and infra management, migration, network, workplace, security. Architect a compelling and commercially competitive solution with a key focus on cloud (Public, private & hybrid), integrating AI frameworks and AIOps platforms to demonstrate significant and quantifiable value to the client. Leverage Accenture assets and third party relationships in architecting solutions, incorporating AI tools where applicable to improve operational efficiency. Lead the solution planning teams for large, complex deals including multiple solution architects, subject matter experts, transition, and transformation experts. Work alongside Sales to manage the senior client buyer and solution owner (e.g., CFO, CIO) and sell AI enabled and cloud centric solutions. Utilize AI and machine learning capabilities to ensure solutions drive predictive problem identification, root cause analysis, and noise reduction. Bring operational experience to bear to ensure the solution is deliverable at acceptable risk to Accenture. Develop and negotiate contract content to ensure the solution is contracted to deliver client and Accenture value. Own, manage, and ensure the quality of client facing content (both oral and written) that presents the solution. This includes proposal material, proposal orals, workshop presentations, due diligence, and Q&A content. Build strong links with and work collaboratively with Accenture groups (e.g., Technology Consulting, Application Operations, Security) to ensure holistic solutions, transition, and delivery. Integrate AI and AIOps methodologies into the transition process to streamline service delivery while reducing risks. Own and manage the solution and delivery approvals process, including Accenture's Senior global management. Ensure solution, including AI enabled elements, is transitioned successfully into the delivery. We are looking for experience in the following skills: Proven track record (wins) in defining and selling AI enhanced and cloud centric managed services solutions for leading global enterprises. Robust Public Cloud services understanding, ideally key public cloud provider certifications. Experience in deploying AIOps technologies such as Moogsoft, BigPanda, or Splunk ITSI for enhanced IT operations. Experience in complex solution team management. Experience in architecting significant infrastructure and cloud solutions. Experience in IT infrastructure products and offerings including: Set yourself apart: Hands on experience with AIOps platforms and AI driven solutions that optimize IT operations. Cloud provider certifications. Delivery or hands on background. Knowledge of operational support & security challenges associated with taking a client on a journey to the Cloud utilizing an "As a Service" model. Qualification Public Cloud (AWS, Azure, Google) Operational Tooling, Automation, Predictive Analytics, and AIOps Service Management & ITIL Service Desk and End User Workplace Services Data Centre and Private/Hybrid Cloud Operations Network and Security Locations Birmingham Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
About the opportunity Govt-funded Skills Bootcamp leading to a guaranteed interview with employers Turn your digital passion into a professional career, Send your CV to us, complete the fully-funded course and get a certified qualification. If you have an eye for design and a natural understanding of social media, it is time to professionalise those skills. Netcom Training's fully-funded Social Media and Web Design course provides the exact technical and strategic knowledge that modern digital employers are actively hiring for. This programme takes you beyond basic posting. You will learn the principles of User Experience and User Interface design, how to establish a business in the digital age and how to deploy techniques for Search Engine Optimisation. Whether you aim to become a Social Media Manager or a Digital Communications Assistant, this course offers a structured pathway into the creative sector. Course Details Duration: 13 weeks part-time, Mon-Thurs 6-9pm Format: Online, practical workshops Qualification: Netcom Certificate of Completion (Level 3) What you'll learn You will develop a robust, commercial skillset across key digital disciplines: Social Media Management: Learn how to strategically manage platforms like Meta, TikTok and Pinterest. Web Development: Use no-code applications to create websites and gain a minimal, light-touch introduction to programming languages such as HTML and CSS. UX/UI Design: Master the principles of User Experience and User Interface design. Content & Branding: Develop effective branding strategies and learn how to optimise content. Customer Strategy: Identify and map customer personas and journeys. Business Setup: Learn the essentials of establishing a business in the digital age. Income Streams: Explore modern revenue models including affiliate marketing and digital products. Career Pathway Successful participants are positioned for creative digital roles such as Social Media Manager, Digital Communications Assistant or Entry Level Content Author. Upon completion of this course, your profile will be marketed to our exclusive network of hiring partners with active roles and you will be guaranteed a dedicated career coach. Eligibility This is a government-funded opportunity. To apply, you must: Live in the London (GLA) region. Be aged 19 or over. Earn below the gross annual wage cap of £27,007.76 . Have basic IT skills. Not currently be undertaking other government-funded training. Cost This is a fully-funded training course with no fees. Complete the learning to build your creative portfolio and access our dedicated career support and hiring network.
Apr 17, 2026
Full time
About the opportunity Govt-funded Skills Bootcamp leading to a guaranteed interview with employers Turn your digital passion into a professional career, Send your CV to us, complete the fully-funded course and get a certified qualification. If you have an eye for design and a natural understanding of social media, it is time to professionalise those skills. Netcom Training's fully-funded Social Media and Web Design course provides the exact technical and strategic knowledge that modern digital employers are actively hiring for. This programme takes you beyond basic posting. You will learn the principles of User Experience and User Interface design, how to establish a business in the digital age and how to deploy techniques for Search Engine Optimisation. Whether you aim to become a Social Media Manager or a Digital Communications Assistant, this course offers a structured pathway into the creative sector. Course Details Duration: 13 weeks part-time, Mon-Thurs 6-9pm Format: Online, practical workshops Qualification: Netcom Certificate of Completion (Level 3) What you'll learn You will develop a robust, commercial skillset across key digital disciplines: Social Media Management: Learn how to strategically manage platforms like Meta, TikTok and Pinterest. Web Development: Use no-code applications to create websites and gain a minimal, light-touch introduction to programming languages such as HTML and CSS. UX/UI Design: Master the principles of User Experience and User Interface design. Content & Branding: Develop effective branding strategies and learn how to optimise content. Customer Strategy: Identify and map customer personas and journeys. Business Setup: Learn the essentials of establishing a business in the digital age. Income Streams: Explore modern revenue models including affiliate marketing and digital products. Career Pathway Successful participants are positioned for creative digital roles such as Social Media Manager, Digital Communications Assistant or Entry Level Content Author. Upon completion of this course, your profile will be marketed to our exclusive network of hiring partners with active roles and you will be guaranteed a dedicated career coach. Eligibility This is a government-funded opportunity. To apply, you must: Live in the London (GLA) region. Be aged 19 or over. Earn below the gross annual wage cap of £27,007.76 . Have basic IT skills. Not currently be undertaking other government-funded training. Cost This is a fully-funded training course with no fees. Complete the learning to build your creative portfolio and access our dedicated career support and hiring network.
Job Description Please wait ABM ManagerReq ID: 54979Posting Start Date: 31/03/2026Job Function: Brand and MarketingDivision: UK BusinessJob Location:Advertised Salary: CompetitiveJob Req ID: 54979Posting Date: 6th February 2026Function: Brand & MarketingLocation: London, Birmingham, Manchester, BristolSalary: Competitive with great benefits Why this job matters The ABM Marketing Manager plays a pivotal role in shaping and executing integrated marketing strategies that drive growth and engagement across key accounts, markets, and brand initiatives. By bringing together thought leadership, demand generation, and go-to-market activity, this role generates leads, new contacts, opportunities, and revenue to support sales targets through targeted, insight-driven programmes. The AMB Marketing Manager is responsible for planning and delivering a coherent marketing plan that leverages direct and digital channels, social media, and customer engagement activities. Through close collaboration with sales, insights, product, and partner teams, the role ensures that marketing activity is aligned with business priorities, delivers compelling value propositions, and supports the organisation's commercial objectives. Ultimately, the AMB Marketing Manager's work enables the business to reach and influence priority audiences, strengthen brand presence, and achieve measurable impact on pipeline and revenue. What you'll be doing Develop and deliver integrated marketing plans for accounts, markets, and brand initiatives, ensuring alignment with business priorities and commercial objectives. Collaborate with sales, product, insights, and partner teams to identify business challenges, build value propositions, and create solutions that drive growth. Lead the planning, execution, and optimisation of multi-channel marketing campaigns, using data and insights to target key audiences and maximise impact. Act as a subject-matter expert for AMB marketing, sharing best practice and building knowledge hubs across the wider marketing ecosystem. Design and deliver thought leadership content, case studies, and use cases that showcase the strengths of BT's AMB offering. Provide sales enablement support, developing content and resources that help sales teams convert leads and achieve revenue targets. Manage stakeholder relationships, influencing and collaborating across functions to ensure marketing activity is joined up and effective. Monitor and report on marketing performance, ROI, and pipeline impact, using insights to drive continuous improvement. Oversee the activation of new product launches, offers, and incentives within the AMB plan, ensuring successful go-to-market execution. Contribute to the development of the wider marketing strategy, supporting the Customer and Field Marketing Senior Manager and collaborating with peers across the marketing function. Skills required for the job Comprehensive understanding of marketing principles, campaign management, and digital channels, with the ability to apply best practice across diverse accounts, markets, and brand initiatives. Strong commercial acumen, able to align marketing activity with business objectives and measure impact on pipeline and revenue. Advanced stakeholder management and collaboration skills, working effectively with sales, product, insights, and partner teams across the organisation. Strategic thinking and leadership, able to plan, execute, and optimise integrated marketing programmes in complex and changing environments. Analytical and problem-solving skills, using data and insights to inform decisions and drive continuous improvement. Excellent communication and influencing skills, able to build relationships and present compelling value propositions to senior stakeholders. Adaptability and resilience, thriving in fast-paced settings and managing multiple priorities. Commitment to professional development, staying current with marketing trends and evolving best practice. Experience you would be expected to have Comprehensive understanding of marketing principles, campaign management, and digital channels, with the ability to apply best practice across diverse accounts, markets, and brand initiatives. Strong commercial acumen, able to align marketing activity with business objectives and measure impact on pipeline and revenue. Advanced stakeholder management and collaboration skills, working effectively with sales, product, insights, and partner teams across the organisation. Strategic thinking and leadership, able to plan, execute, and optimise integrated marketing programmes in complex and changing environments. Analytical and problem-solving skills, using data and insights to inform decisions and drive continuous improvement. Excellent communication and influencing skills, able to build relationships and present compelling value propositions to senior stakeholders. Adaptability and resilience, thriving in fast-paced settings and managing multiple priorities. Commitment to professional development, staying current with marketing trends and evolving best practice. Our leadership standards Leading inclusively: I inspire and build trust through self-awareness, honesty and integrity Owning outcomes: I take the right decisions that benefit the broader organisation Delivering for the customer: I execute brilliantly on clear priorities that add value to our customers and the wider business Commercially savvy: I demonstrate strong commercial focus, bringing an external perspective to decision-making Growth mindset: I experiment and identify opportunities for growth for both myself and the organisation Building for the future: I build diverse future-ready teams where all individuals can be their bestWith over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team. Please wait
Apr 17, 2026
Full time
Job Description Please wait ABM ManagerReq ID: 54979Posting Start Date: 31/03/2026Job Function: Brand and MarketingDivision: UK BusinessJob Location:Advertised Salary: CompetitiveJob Req ID: 54979Posting Date: 6th February 2026Function: Brand & MarketingLocation: London, Birmingham, Manchester, BristolSalary: Competitive with great benefits Why this job matters The ABM Marketing Manager plays a pivotal role in shaping and executing integrated marketing strategies that drive growth and engagement across key accounts, markets, and brand initiatives. By bringing together thought leadership, demand generation, and go-to-market activity, this role generates leads, new contacts, opportunities, and revenue to support sales targets through targeted, insight-driven programmes. The AMB Marketing Manager is responsible for planning and delivering a coherent marketing plan that leverages direct and digital channels, social media, and customer engagement activities. Through close collaboration with sales, insights, product, and partner teams, the role ensures that marketing activity is aligned with business priorities, delivers compelling value propositions, and supports the organisation's commercial objectives. Ultimately, the AMB Marketing Manager's work enables the business to reach and influence priority audiences, strengthen brand presence, and achieve measurable impact on pipeline and revenue. What you'll be doing Develop and deliver integrated marketing plans for accounts, markets, and brand initiatives, ensuring alignment with business priorities and commercial objectives. Collaborate with sales, product, insights, and partner teams to identify business challenges, build value propositions, and create solutions that drive growth. Lead the planning, execution, and optimisation of multi-channel marketing campaigns, using data and insights to target key audiences and maximise impact. Act as a subject-matter expert for AMB marketing, sharing best practice and building knowledge hubs across the wider marketing ecosystem. Design and deliver thought leadership content, case studies, and use cases that showcase the strengths of BT's AMB offering. Provide sales enablement support, developing content and resources that help sales teams convert leads and achieve revenue targets. Manage stakeholder relationships, influencing and collaborating across functions to ensure marketing activity is joined up and effective. Monitor and report on marketing performance, ROI, and pipeline impact, using insights to drive continuous improvement. Oversee the activation of new product launches, offers, and incentives within the AMB plan, ensuring successful go-to-market execution. Contribute to the development of the wider marketing strategy, supporting the Customer and Field Marketing Senior Manager and collaborating with peers across the marketing function. Skills required for the job Comprehensive understanding of marketing principles, campaign management, and digital channels, with the ability to apply best practice across diverse accounts, markets, and brand initiatives. Strong commercial acumen, able to align marketing activity with business objectives and measure impact on pipeline and revenue. Advanced stakeholder management and collaboration skills, working effectively with sales, product, insights, and partner teams across the organisation. Strategic thinking and leadership, able to plan, execute, and optimise integrated marketing programmes in complex and changing environments. Analytical and problem-solving skills, using data and insights to inform decisions and drive continuous improvement. Excellent communication and influencing skills, able to build relationships and present compelling value propositions to senior stakeholders. Adaptability and resilience, thriving in fast-paced settings and managing multiple priorities. Commitment to professional development, staying current with marketing trends and evolving best practice. Experience you would be expected to have Comprehensive understanding of marketing principles, campaign management, and digital channels, with the ability to apply best practice across diverse accounts, markets, and brand initiatives. Strong commercial acumen, able to align marketing activity with business objectives and measure impact on pipeline and revenue. Advanced stakeholder management and collaboration skills, working effectively with sales, product, insights, and partner teams across the organisation. Strategic thinking and leadership, able to plan, execute, and optimise integrated marketing programmes in complex and changing environments. Analytical and problem-solving skills, using data and insights to inform decisions and drive continuous improvement. Excellent communication and influencing skills, able to build relationships and present compelling value propositions to senior stakeholders. Adaptability and resilience, thriving in fast-paced settings and managing multiple priorities. Commitment to professional development, staying current with marketing trends and evolving best practice. Our leadership standards Leading inclusively: I inspire and build trust through self-awareness, honesty and integrity Owning outcomes: I take the right decisions that benefit the broader organisation Delivering for the customer: I execute brilliantly on clear priorities that add value to our customers and the wider business Commercially savvy: I demonstrate strong commercial focus, bringing an external perspective to decision-making Growth mindset: I experiment and identify opportunities for growth for both myself and the organisation Building for the future: I build diverse future-ready teams where all individuals can be their bestWith over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team. Please wait
At Gamma, we're more than just a leader in Unified Communications as a Service ( UCaaS ) - we're a dynamic, forward-thinking team, revolutionising the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas. Who are we looking for? We're looking for a creative, hands - on Digital Learning Designer who is passionate about designing high quality digital learning experiences that make a real impact. You'll thrive in this role if you enjoy turning complex products and processes into engaging, accessible learning and if you like working closely with product, technical and customer facing teams to enable our customers to do business confidently with Gamma. What will you be doing day to day? Leading the end - to - end design and development of digital learning solutions , from needs analysis through to delivery, evaluation and continuous improvement Translating complex technical and product information into engaging, user centred learning journeys for a range of learner audiences Designing and producing high quality multimedia content, including video, animation and graphics, using tools such as Adobe Premiere Pro, After Effects, Photoshop and Illustrator Making informed learning design decisions and recommending the most effective blend of learning methods, formats and technologies Ensuring all learning assets meet brand, accessibility and quality standards Reviewing and optimising existing learning content as products and processes evolve Working closely with Product Owner Manager team , Business Analysts , Operations and subject matter experts to embed learning early into delivery plans Building strong relationships across Product Design & Delivery, Sales Enablement, Customer Success and Service Desk teams Facilitating webinars and digital learning sessions for different learner audiences Using data, insight and feedback to measure effectiveness and continuously improve learning outcomes Acting as a point of reference for digital learning design best practice, and supporting junior designers where appropriate What you'll need Strong experience in instructional and digital learning design, with an audience centred, outcomes focused approach Confidence using learning design models and evaluation approaches (e.g. Kirkpatrick) Advanced skills in digital content creation, particularly video and multimedia production Experience working with Learning Management Systems (Totara or Moodle desirable but not essential) The ability to turn complex information into clear and engaging learning content Strong written and verbal communication skills, with confidence working with a wide range of stakeholders Experience facilitating webinars or virtual learning sessions Excellent organisation and time management skills, with the ability to manage multiple projects simultaneously A continuous improvement mindset and strong attention to detail A CIPD Level 3 or similar L&D qualification would be beneficial, but is not essential What do we offer you? At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. Family matters, too. With enhanced maternity and paternity pay, we're here to support you as a parent and help you thrive in your career. We offer a contributory pension plan to help you save for the years ahead, with Gamma's contribution varying dependant on yours. Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. We want you to share in our success. That's why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma's growth. We're committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family . And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably. A few things to note Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid from our Manchester office. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma. For recruitment agencies - we have a network of fantastic partners that support us in our hiring from time to time. We' re not looking to increase that network currently, so please don't send speculative CVs.
Apr 17, 2026
Full time
At Gamma, we're more than just a leader in Unified Communications as a Service ( UCaaS ) - we're a dynamic, forward-thinking team, revolutionising the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas. Who are we looking for? We're looking for a creative, hands - on Digital Learning Designer who is passionate about designing high quality digital learning experiences that make a real impact. You'll thrive in this role if you enjoy turning complex products and processes into engaging, accessible learning and if you like working closely with product, technical and customer facing teams to enable our customers to do business confidently with Gamma. What will you be doing day to day? Leading the end - to - end design and development of digital learning solutions , from needs analysis through to delivery, evaluation and continuous improvement Translating complex technical and product information into engaging, user centred learning journeys for a range of learner audiences Designing and producing high quality multimedia content, including video, animation and graphics, using tools such as Adobe Premiere Pro, After Effects, Photoshop and Illustrator Making informed learning design decisions and recommending the most effective blend of learning methods, formats and technologies Ensuring all learning assets meet brand, accessibility and quality standards Reviewing and optimising existing learning content as products and processes evolve Working closely with Product Owner Manager team , Business Analysts , Operations and subject matter experts to embed learning early into delivery plans Building strong relationships across Product Design & Delivery, Sales Enablement, Customer Success and Service Desk teams Facilitating webinars and digital learning sessions for different learner audiences Using data, insight and feedback to measure effectiveness and continuously improve learning outcomes Acting as a point of reference for digital learning design best practice, and supporting junior designers where appropriate What you'll need Strong experience in instructional and digital learning design, with an audience centred, outcomes focused approach Confidence using learning design models and evaluation approaches (e.g. Kirkpatrick) Advanced skills in digital content creation, particularly video and multimedia production Experience working with Learning Management Systems (Totara or Moodle desirable but not essential) The ability to turn complex information into clear and engaging learning content Strong written and verbal communication skills, with confidence working with a wide range of stakeholders Experience facilitating webinars or virtual learning sessions Excellent organisation and time management skills, with the ability to manage multiple projects simultaneously A continuous improvement mindset and strong attention to detail A CIPD Level 3 or similar L&D qualification would be beneficial, but is not essential What do we offer you? At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. Family matters, too. With enhanced maternity and paternity pay, we're here to support you as a parent and help you thrive in your career. We offer a contributory pension plan to help you save for the years ahead, with Gamma's contribution varying dependant on yours. Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. We want you to share in our success. That's why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma's growth. We're committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family . And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably. A few things to note Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid from our Manchester office. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma. For recruitment agencies - we have a network of fantastic partners that support us in our hiring from time to time. We' re not looking to increase that network currently, so please don't send speculative CVs.
About Us SharkNinjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeople's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. Regional Manager, CX Support Operations - EMEA Leeds / Hybrid - 3 days from office About the role You will be the EMEA execution lead for CX Support Operations - owning day-to-day operational delivery and running a 'Find It Fix It' rapid action cadence to spot smoke, remove friction, and protect the post purchase consumer experience. This is a hands on operator role: you will run daily controls and tasking, translateCxinsights into clear defect hypotheses, and drive fast cross functional fixes with Logistics, DTC/eCommerce, Finance, Fraud, Technology/IT and CX Delivery partners. What You'll Own EMEA day-to-day operational execution Run daily/weekly operational routines that keep order support healthy across EMEA markets. Lead triage and prioritisation of live order issues (payments, refunds, returns, carrier escalations, backorders, order corrections, address changes, exception handling). Own the EMEA escalation pathway for operational defects and exceptions: clear intake, severity rules, updates, and closure criteria. Maintain operational controls that reduce risk exposure and consumer harm. Find It Fix It (rapid action continuous improvement) Operate a repeatable 'Find It Fix It' cycle: Find It: detect smoke viaCxsignals (contacts, defect tags, WISMO, payment failure trends, refund ageing, carrier scan anomalies, backlog aging). Fix It: drive rapid root cause, propose the smallest effective fix, mobilise the right partners, confirm impact, then standardise. Build and manage the EMEA defect backlog (what it is, why it matters, who owns it, by when, and howwe'llmeasure improvement). Drive closure of recurring defects by fixing process, policy, content, tooling, or partner handoffs. CX data insight action Use CX operational and contact data to: Identifyfriction and failure demand. Quantify impact (contacts, cost, refunds, SLA misses, delivery promise performance). Prioritise the backlog with clear rationale. Create simple, trusted reporting that tells the story: "what's broken, what we're doing, what moved." Partner leadership across EMEA Act as the day-to-day operational partner for Logistics, DTC/eCommerce, Finance, Fraud, and Technology. Create clear working agreements for: Escalations and incident response Ownership of fixes Release/rollout comms to CX Delivery Documentation and training Standards, documentation, and enablement Maintain EMEA process and policy documentation (SOPs, playbooks, escalation guides). Enable front line and Tier 2 teams through: Clear workflows and decision trees Templates/macros/content updates Targeted training fornew changes Key Relationships Director,CxSupport Operations (manager): priorities, escalation, governance, performance. CX Delivery leaders (BPO and/or in house): operational outcomes, readiness, training, defect feedback loop. Logistics/ Supply Chain / Carriers: delivery exceptions, claims, scan issues, warehouse exceptions. DTC/eCommerce & Order Management: order flows, promise rules, promotions, cancellations, substitutions. Finance / Payments / Fraud: disputes, chargebacks, failed payments, refund controls, risk. Technology / IT / CX Systems: incident response, access governance inputs, defect remediation. What Success Looks Like Operational control: daily routines in place; escalations are predictable, fast, and closed with clear outcomes. Friction reduction: measurable reduction in EMEA order-related contacts (WISMO, refunds, payment failures, delivery exceptions). Defect closure: an EMEA defect backlog exists with owners and dates; recurring issues are reduced and prevented. Speed to fix: time from 'smoke spotted' 'fix released' decreases; fewer repeat incidents. Partner confidence: Logistics/DTC/Finance/IT partners trust the process and see clear value in prioritisation and communication. Team enablement: front line teams have better tooling, SOPs, and training; less manual firefighting. Required Experience 5+ years in CX Operations /Postpurchaseoperations / eCommerce operations / Logistics exception management. Proven experience running daily operational routines and handling live escalations. Strong analytical capability: turning operational/contact data into clear priorities and actions. Track recorddelivering process improvement in a matrix environment. Comfort working across multiple EMEA markets and nuances. Preferred Experience DTC or omnichannel retail experience. Exposure to OMS/CRM and contactcentertooling (no deep engineeringrequired). Experience working with payments (Klarna/PayPal/Braintree), refunds/returns, and carrier escalation paths. Experience operating incident response / defect management cadence. Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. To gether, we won't just launch products- we'll disrupt entire markets. SharkNinja Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice. For candidates based in China, please refer to this Candidate Privacy Notice. For candidates based in Vietnam, please refer to this Candidate Privacy Notice. EEO Statement We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at
Apr 17, 2026
Full time
About Us SharkNinjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeople's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. Regional Manager, CX Support Operations - EMEA Leeds / Hybrid - 3 days from office About the role You will be the EMEA execution lead for CX Support Operations - owning day-to-day operational delivery and running a 'Find It Fix It' rapid action cadence to spot smoke, remove friction, and protect the post purchase consumer experience. This is a hands on operator role: you will run daily controls and tasking, translateCxinsights into clear defect hypotheses, and drive fast cross functional fixes with Logistics, DTC/eCommerce, Finance, Fraud, Technology/IT and CX Delivery partners. What You'll Own EMEA day-to-day operational execution Run daily/weekly operational routines that keep order support healthy across EMEA markets. Lead triage and prioritisation of live order issues (payments, refunds, returns, carrier escalations, backorders, order corrections, address changes, exception handling). Own the EMEA escalation pathway for operational defects and exceptions: clear intake, severity rules, updates, and closure criteria. Maintain operational controls that reduce risk exposure and consumer harm. Find It Fix It (rapid action continuous improvement) Operate a repeatable 'Find It Fix It' cycle: Find It: detect smoke viaCxsignals (contacts, defect tags, WISMO, payment failure trends, refund ageing, carrier scan anomalies, backlog aging). Fix It: drive rapid root cause, propose the smallest effective fix, mobilise the right partners, confirm impact, then standardise. Build and manage the EMEA defect backlog (what it is, why it matters, who owns it, by when, and howwe'llmeasure improvement). Drive closure of recurring defects by fixing process, policy, content, tooling, or partner handoffs. CX data insight action Use CX operational and contact data to: Identifyfriction and failure demand. Quantify impact (contacts, cost, refunds, SLA misses, delivery promise performance). Prioritise the backlog with clear rationale. Create simple, trusted reporting that tells the story: "what's broken, what we're doing, what moved." Partner leadership across EMEA Act as the day-to-day operational partner for Logistics, DTC/eCommerce, Finance, Fraud, and Technology. Create clear working agreements for: Escalations and incident response Ownership of fixes Release/rollout comms to CX Delivery Documentation and training Standards, documentation, and enablement Maintain EMEA process and policy documentation (SOPs, playbooks, escalation guides). Enable front line and Tier 2 teams through: Clear workflows and decision trees Templates/macros/content updates Targeted training fornew changes Key Relationships Director,CxSupport Operations (manager): priorities, escalation, governance, performance. CX Delivery leaders (BPO and/or in house): operational outcomes, readiness, training, defect feedback loop. Logistics/ Supply Chain / Carriers: delivery exceptions, claims, scan issues, warehouse exceptions. DTC/eCommerce & Order Management: order flows, promise rules, promotions, cancellations, substitutions. Finance / Payments / Fraud: disputes, chargebacks, failed payments, refund controls, risk. Technology / IT / CX Systems: incident response, access governance inputs, defect remediation. What Success Looks Like Operational control: daily routines in place; escalations are predictable, fast, and closed with clear outcomes. Friction reduction: measurable reduction in EMEA order-related contacts (WISMO, refunds, payment failures, delivery exceptions). Defect closure: an EMEA defect backlog exists with owners and dates; recurring issues are reduced and prevented. Speed to fix: time from 'smoke spotted' 'fix released' decreases; fewer repeat incidents. Partner confidence: Logistics/DTC/Finance/IT partners trust the process and see clear value in prioritisation and communication. Team enablement: front line teams have better tooling, SOPs, and training; less manual firefighting. Required Experience 5+ years in CX Operations /Postpurchaseoperations / eCommerce operations / Logistics exception management. Proven experience running daily operational routines and handling live escalations. Strong analytical capability: turning operational/contact data into clear priorities and actions. Track recorddelivering process improvement in a matrix environment. Comfort working across multiple EMEA markets and nuances. Preferred Experience DTC or omnichannel retail experience. Exposure to OMS/CRM and contactcentertooling (no deep engineeringrequired). Experience working with payments (Klarna/PayPal/Braintree), refunds/returns, and carrier escalation paths. Experience operating incident response / defect management cadence. Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. To gether, we won't just launch products- we'll disrupt entire markets. SharkNinja Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice. For candidates based in China, please refer to this Candidate Privacy Notice. For candidates based in Vietnam, please refer to this Candidate Privacy Notice. EEO Statement We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at
Are you looking for a new opportunity to use your Web and Marketing skills to support our business as it continues to grow? As a Web and Appstore MarketingManageryou will be responsible foroptimizingthe customer journey and driving acquisition across web and app store platforms. This role works cross-functionally to improve conversion, ensure accessibility,maintaindocumentation, and support SEO and campaign strategies. Job Responsibilities Coordination and deployment of Conversion Rate Optimization Initiatives - Collaborate with Head of Growth Marketing to plan, deploy, andanalyzeexperimental changes to the website and app store aimed at improving customer conversion rates. Own and manage experiment roadmap - Utilise analytical tools and research toconstruct and manage an ongoing experimentation roadmap for themarketingwebsite and app stores. Accessibility Compliance - Partner with the Accessibility team to ensure the website UI is fully compliant with accessibility standards and best practices. Documentation Managementand Maintenance - Maintain comprehensive and up-to-date documentation of the website's user interface, including design changes and compliance records. Performance Monitoring - Monitor and report on page performance metrics across both web and app store platforms,identifyingtrends and opportunities for improvement. Product Page & Store Listing Management - Develop and manage custom product pages and store listingsacross Appstore and Google Play, ensuring alignment with acquisition campaigns and strategies. SEO Collaboration - Work closely with the SEO Manager to ensure web and app store pages are indexing highly on search engines and large language models (LLMs). Coordinate web updates and deployment ofnew contentto support SEOobjectives. Required qualifications, skills and capabilities Strong organizational skills and attention to detail. Experience ideating, delivering, and implementing results from web and Appstore experiments Excellent written and verbal communication skills. Ability to manage multiple projects simultaneously, collaborating with several stakeholders. Familiarity with content management systems (CMS) and website optimization tools. Ability to work effectively in a cross-functional team environment. Preferred qualifications, skills and capabilities Experience in digital marketing, web management, or app store optimization Experience with workflow management tools such as JIRA Familiarity with SEO and AIO best practices Experience of working in a highly regulated industry
Apr 17, 2026
Full time
Are you looking for a new opportunity to use your Web and Marketing skills to support our business as it continues to grow? As a Web and Appstore MarketingManageryou will be responsible foroptimizingthe customer journey and driving acquisition across web and app store platforms. This role works cross-functionally to improve conversion, ensure accessibility,maintaindocumentation, and support SEO and campaign strategies. Job Responsibilities Coordination and deployment of Conversion Rate Optimization Initiatives - Collaborate with Head of Growth Marketing to plan, deploy, andanalyzeexperimental changes to the website and app store aimed at improving customer conversion rates. Own and manage experiment roadmap - Utilise analytical tools and research toconstruct and manage an ongoing experimentation roadmap for themarketingwebsite and app stores. Accessibility Compliance - Partner with the Accessibility team to ensure the website UI is fully compliant with accessibility standards and best practices. Documentation Managementand Maintenance - Maintain comprehensive and up-to-date documentation of the website's user interface, including design changes and compliance records. Performance Monitoring - Monitor and report on page performance metrics across both web and app store platforms,identifyingtrends and opportunities for improvement. Product Page & Store Listing Management - Develop and manage custom product pages and store listingsacross Appstore and Google Play, ensuring alignment with acquisition campaigns and strategies. SEO Collaboration - Work closely with the SEO Manager to ensure web and app store pages are indexing highly on search engines and large language models (LLMs). Coordinate web updates and deployment ofnew contentto support SEOobjectives. Required qualifications, skills and capabilities Strong organizational skills and attention to detail. Experience ideating, delivering, and implementing results from web and Appstore experiments Excellent written and verbal communication skills. Ability to manage multiple projects simultaneously, collaborating with several stakeholders. Familiarity with content management systems (CMS) and website optimization tools. Ability to work effectively in a cross-functional team environment. Preferred qualifications, skills and capabilities Experience in digital marketing, web management, or app store optimization Experience with workflow management tools such as JIRA Familiarity with SEO and AIO best practices Experience of working in a highly regulated industry
Principal Process and Performance Manager - S2C / CLM Location: Hybrid - Aldermaston / Paddington (2 days per week onsite, some flexibility for meetings) Contract: 11 months Rate: £81.74 per hour (Umbrella) £60.22 per hour (PAYE) IR35: Outside IR35 Are you an experienced product or process leader with a proven track record in transforming procurement and contract management processes? This is an exciting opportunity to take ownership of S2C and CLM processes, driving efficiency, system optimisation, and user-focused solutions across high-profile programmes. Key Responsibilities Own and optimise S2C and CLM processes, ensuring global consistency, efficiency, and alignment with organisational objectives. Lead process design, configuration, and optimisation of platforms such as Jaggaer (highly desirable). Collaborate with cross-functional teams - Procurement, Systems, Data, Change/Comms - to deliver impactful solutions. Conduct and analyse user research and usability testing, applying UX and user-centred design principles. Define, monitor, and report KPIs to measure adoption, performance, and compliance. Provide practical contract management expertise, including NEC3/4 contracts, PA23 frameworks, and CCS frameworks. Support transformation programmes with content strategies, guided journeys, and knowledge management initiatives. About You 5+ years' experience as a Product Owner, Product Manager, or Process Lead in transformation programmes, ideally with exposure to digital or SaaS systems. Deep understanding of S2C and CLM processes, contract management, and UX/user-centred design. Strong stakeholder engagement skills, able to influence across all levels of the organisation. Experience in construction, infrastructure, public sector, or defence environments is highly advantageous. Knowledge of platforms such as Jaggaer or KahootZ / SharePoint is desirable. Self-starter, capable of working independently with no direct line management. Why Apply? This is a high-impact, senior role within a major transformation programme. You will have the opportunity to shape global S2C and CLM processes, work with senior stakeholders, and deliver measurable improvements in efficiency, system performance, and user experience.
Apr 17, 2026
Full time
Principal Process and Performance Manager - S2C / CLM Location: Hybrid - Aldermaston / Paddington (2 days per week onsite, some flexibility for meetings) Contract: 11 months Rate: £81.74 per hour (Umbrella) £60.22 per hour (PAYE) IR35: Outside IR35 Are you an experienced product or process leader with a proven track record in transforming procurement and contract management processes? This is an exciting opportunity to take ownership of S2C and CLM processes, driving efficiency, system optimisation, and user-focused solutions across high-profile programmes. Key Responsibilities Own and optimise S2C and CLM processes, ensuring global consistency, efficiency, and alignment with organisational objectives. Lead process design, configuration, and optimisation of platforms such as Jaggaer (highly desirable). Collaborate with cross-functional teams - Procurement, Systems, Data, Change/Comms - to deliver impactful solutions. Conduct and analyse user research and usability testing, applying UX and user-centred design principles. Define, monitor, and report KPIs to measure adoption, performance, and compliance. Provide practical contract management expertise, including NEC3/4 contracts, PA23 frameworks, and CCS frameworks. Support transformation programmes with content strategies, guided journeys, and knowledge management initiatives. About You 5+ years' experience as a Product Owner, Product Manager, or Process Lead in transformation programmes, ideally with exposure to digital or SaaS systems. Deep understanding of S2C and CLM processes, contract management, and UX/user-centred design. Strong stakeholder engagement skills, able to influence across all levels of the organisation. Experience in construction, infrastructure, public sector, or defence environments is highly advantageous. Knowledge of platforms such as Jaggaer or KahootZ / SharePoint is desirable. Self-starter, capable of working independently with no direct line management. Why Apply? This is a high-impact, senior role within a major transformation programme. You will have the opportunity to shape global S2C and CLM processes, work with senior stakeholders, and deliver measurable improvements in efficiency, system performance, and user experience.
