Recruitment Support Officer

Permanent - Full Time - Hybrid working: Monday & Tuesday office-based, rest remote

Salary : £27,976 per annum + bonus

Are you passionate about delivering exceptional customer service and building strong relationships?

We're looking for a Recruitment Support Officer who thrives in a client-focused environment and takes pride in providing a seamless, high-quality service.

In this role, you will:

• Act as the primary support for client and supplier queries across telephony, email, Helpdesk, and CRM systems-ensuring a professional, timely, and solution-focused approach
• Build and maintain strong, trusted relationships with stakeholders, delivering a consistently high standard of service
• Take ownership of queries through to resolution, ensuring service levels and expectations are always met or exceeded
• Deliver training and guidance to clients and suppliers on systems and processes, ensuring confidence and ease of use
• Manage vacancy boards to support efficient fulfilment and a smooth client experience
• Resolve timesheet and helpdesk queries accurately and within agreed timeframes
• Carry out compliance checks, including right-to-work verification, ensuring a reliable and compliant service for clients
• Champion a customer-first mindset, ensuring every interaction reflects professionalism, efficiency, and care

What You'll Bring:

• A strong passion for customer service, with a confident and professional telephone manner
• Proven experience in a customer-focused role, with the ability to build rapport and trust quickly
• Excellent organisational skills, with the ability to manage multiple priorities while maintaining high service standards
• Confidence in using and learning multiple systems and technologies
• Strong communication and problem-solving skills, with a proactive and solutions-driven approach
• Experience in recruitment or operations is beneficial, but not essential

Like the sound of this? Why not apply now or if you require further information, get in touch!

All candidates will need demonstrate that they have the Right to Work in the UK. A full UK Drivers license is also highly desired in this role.

Why Join Datum RPO?

Datum RPO partners with some of the UK's largest organisations, delivering tailored workforce solutions with a strong emphasis on service quality. We simplify recruitment, reduce costs, ensure compliance, and provide full visibility-always putting our clients and partners first.

No prior recruitment experience? No problem. We provide full training and ongoing support to help you succeed.

About Us

Datum RPO is part of Staffline PLC, the UK's leading recruiter, supporting over 35,000 people into work every day. We're committed to building an inclusive, supportive workplace where great service and great people go hand in hand.

Operating across 350+ customer sites, we continue to grow and evolve-driven by our core values of authenticity, teamwork, integrity, and continuous improvement.