Leasing Associate

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world class service in the rental residential real estate business. To learn more, visit .

Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations.

• Conduct sales and leasing activities including: viewings, following up on enquiries and sales conversions.
• Plan and organise daily activities to maximise the time to achieve targeted leasing numbers.
• Convert prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
• Ensure all data capture systems and details of contact are updated in an accurate and timely manner as required.
• Welcome on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
• Follow up on receipt of required documentation, contract returns and processes payments.
• Conduct scheduled Residents' apartment visits.
• Manage cancellations.
• Respond to online (webchat) and email enquiries in a professional and engaging manner.
• Support other communities when required, including cross selling based upon potential resident requirements.
• Inspect community, tour units and leasing materials are available and take action to ensure they meet agreed standards for viewings.
• Actively understand, update and improve knowledge of community, amenities, units and local area features.
• Deliver all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Support Resident events and activities within the Community.
• Assist with Community preparations, including move in and move out processes.
• Develop and maintain local knowledge and information resources relevant to resident needs (e.g., travel, entertainment and amenities).
• Screen property visitors, guests and contractors.
• Respond positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar's complaints procedure.
• Work as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Complete Health and Safety compliance activities in line with the Company's policies and procedures.
• Complete administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
• Register, secure and correctly issue Resident parcels/deliveries.
• Proactively attend to or organise ad hoc or minor cleaning requirements.

• Excellent customer service skills and significant experience in a sales role in a similar world class accommodation, hospitality, leisure or reservations/membership environment.
• The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets.
• Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail.
• Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• A team player who is evidently approachable and welcoming.
• Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.
• Proficient at using online and web tools/resources for gathering and presenting research and information.
• High attention to detail in personal presentation.
• Fluent English verbal and written communication skills.
• Numerical skills necessary to complete the above activities.

• Detailed knowledge of Landlord/Tenant Legislation.
• Residential Property or relevant qualification.
• A knowledge and understanding of UK Health and Safety requirements and legislation.

• Reports to: Community Manager
• Property: Stratford Mills
• Capacity: 205 units
• Team: 7 people

• Community Managers and Team Members
• Contractors and Suppliers

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses If you receive suspicious requests, please report them immediately to .