Road Import Operator - Heathrow - Freight Forwarding

Job Title: Road Import Operations Coordinator

Location: Feltham (Office-based)

Salary: Competitive (dependent on experience)

About the Role

A well-established and growing logistics provider is seeking an experienced Road Import Operations Coordinator to join its team based in Feltham. This is an excellent opportunity for someone with strong European road freight experience and a solid understanding of post-Brexit customs processes.

You will be responsible for managing the end-to-end import process, ensuring smooth movement of goods from Europe into the UK, while maintaining compliance with all relevant regulations.

Key Responsibilities

• Coordinate and manage road import shipments from Europe into the UK
• Handle full operational process from booking through to delivery
• Liaise with customers, hauliers, and overseas agents
• Ensure all customs documentation is accurate and compliant
• Work with and manage entries within the GVMS (Goods Vehicle Movement Service) system
• Monitor shipments and proactively resolve any delays or issues
• Maintain accurate records and update internal systems
• Provide high levels of customer service and communication

Requirements

• Proven experience in road freight imports (EU-UK lanes essential)
• Strong working knowledge of GVMS systems and border processes
• Familiarity with customs procedures and documentation (CDS knowledge beneficial)
• Excellent communication and organisational skills
• Ability to work in a fast-paced environment and manage multiple shipments
• Strong attention to detail and problem-solving ability
• Proficiency in freight/logistics systems and Microsoft Office

Desirable

• Experience handling groupage and full load shipments
• Knowledge of Incoterms and post-Brexit regulations
• Previous experience within a freight forwarding or logistics environment

What's on Offer

• Competitive salary package
• Opportunity to join a growing and dynamic logistics business
• Supportive team environment
• Career development opportunities