Sales Administrator

SRM Recruitment are working with a well-established in Stevenage who are looking to bring a Sales Administrator into their close-knit team. This is a varied, fast-paced role that would suit someone who enjoys being at the heart of day-to-day operations, supporting customers, suppliers and internal colleagues.You'll play a key part in ensuring orders are processed smoothly from start to finish, providing a high level of service and keeping everything running efficiently behind the scenes.Key Responsibilities

• Managing incoming sales orders through the internal system, ensuring accuracy and timely progression
• Coordinating product availability to meet customer booking and delivery requirements
• Acting as a first point of contact for customers, handling calls and emails professionally and confidently
• Resolving queries and issues, including order amendments, returns and credit requests
• Liaising with external suppliers to place orders, chase deliveries and confirm availability
• Gathering and updating customer information
• Supporting the wider team with general administrative tasks as required

About You

• Highly organised with the ability to juggle multiple tasks and manage your own workload
• Confident communicator, comfortable speaking with customers, suppliers and colleagues
• Experienced in a busy office, sales administration or transactional environment
• Detail-focused with a proactive, solutions-led approach
• Happy working as part of a small team while also comfortable taking ownership of tasks independently
• Competent user of MS Word and Excel