Maintenance & Downtime Controller

Are you passionate about delivering exceptional customer service? Are you well organised with great attention to detail? Fancy helping us keep some of the UK's biggest vehicle fleets safely on the road?

If your answer is 'yes' then keep reading.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

You'll join us on a 12 month fixed term contract, you will be involved in supporting our customers in keeping their vehicles on the road by always ensuring minimal downtime. This role will involve managing our fleet of vans from their start-to-end journey and liaising with repairers to ensure work is being carried out quickly and efficiently as well as keeping costs down.

Please note that this role requires attendance at our Trowbridge office three days per week. This is a full-time position and includes working one in every four Saturdays, with a day off in lieu provided the following week.

You'll also:

• Organise any maintenance or repair work for scheduled or unscheduled work
• Manage breakdowns and defects to ensure the vehicle is back on the road and processing recharges
• Complete daily reports on bookings to track progress and updating our customers
• Answer our customer calls and managing our shared inbox by responding to general enquiries

You'll be passionate about delighting your customers. You always adopt a can-do attitude and are confident in challenging where required to ensure the best possible outcome is received for the customer. You come with the ability to work on your own initiative as well as working as part of a team.

You'll be a great fit if you have:

• A basic technical or mechanical awareness of vans would be advantageous, but is not essential
• Excellent written and verbal communication skills
• Strong attention to detail with the ability to produce accurate work
• The ability to manage changing priorities and deadlines while remaining calm under pressure

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme
• Hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

At Novuna, we're a Disability Confidentemployer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.