Job title: Casualty Claims Handler Salary: £31,000 Location: Glasgow Purpose of Role We are seeking on behalf of our client; a Claims Handler with a focus on Casualty Claims to join their team in Glasgow. The successful candidate will be responsible for accurately assessing and evaluating a range of claims, negotiating settlements, and providing exceptional customer service. Responsibilities Accurately assess a range of simple and complex claims and evaluate liability and quantum up to £25,000 Identify and handle customer complaints effectively Negotiate settlement of claims and ensure high levels of customer care Engage with internal partners and clients to ensure fair and robust investigation of claim cases Participate in audits when required Qualifications Previous claim handling experience Experience in the financial services or insurance sector preferred Experience dealing with Casualty Claims is advantageous Proficiency in Microsoft Office applications Experience Proven work experience in a customer-facing environment Experience working in a commercial insurance claims environment is advantageous Skills Excellent customer service skills Strong written and verbal communication skills Ability to acquire new IT skills Day-to-Day Handling a portfolio of up to 350 casualty claims Dealing with policyholders and brokers Attending review meetings Providing a professional claims service at all times If you have the relevant experience or know someone that does please contact us now on or email us at .
Apr 13, 2026
Full time
Job title: Casualty Claims Handler Salary: £31,000 Location: Glasgow Purpose of Role We are seeking on behalf of our client; a Claims Handler with a focus on Casualty Claims to join their team in Glasgow. The successful candidate will be responsible for accurately assessing and evaluating a range of claims, negotiating settlements, and providing exceptional customer service. Responsibilities Accurately assess a range of simple and complex claims and evaluate liability and quantum up to £25,000 Identify and handle customer complaints effectively Negotiate settlement of claims and ensure high levels of customer care Engage with internal partners and clients to ensure fair and robust investigation of claim cases Participate in audits when required Qualifications Previous claim handling experience Experience in the financial services or insurance sector preferred Experience dealing with Casualty Claims is advantageous Proficiency in Microsoft Office applications Experience Proven work experience in a customer-facing environment Experience working in a commercial insurance claims environment is advantageous Skills Excellent customer service skills Strong written and verbal communication skills Ability to acquire new IT skills Day-to-Day Handling a portfolio of up to 350 casualty claims Dealing with policyholders and brokers Attending review meetings Providing a professional claims service at all times If you have the relevant experience or know someone that does please contact us now on or email us at .
As a Complaints Handler, you'll be responsible for delivering fair, timely resolutions to motor insurance complaints, in line with company policy, the FCA's Consumer Duty and all other regulatory requirements. You'll manage complaints from first contact through to final response, including those escalated to the Financial Ombudsman Service. You'll identify root causes, share insight with the wider business to improve the customer journey, and use early, effective decision making to help deliver good outcomes for consumers and minimise the need for complaint related compensation. Role: Claims Complaints Handler Location: Liverpool or Sevenoaks hybrid Working hours: 37.5 hours a week - Monday to Friday, between the hours of 9am to 5:30pm Salary: £28,000 - £34,000 Depending on Experience plus £2000 performance related bonus potential per annum, achieved quarterly What You'll Be Doing: Crushing Your Goals & KPIs Every day, you'll have the chance to hit clear targets and make a real impact on our customers and our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence Delivering fantastic service will be your superpower. You'll shine in call and file quality audits and always strive to meet our high standards while delivering consistently good outcomes for consumers under the FCA Consumer Duty. Turning Complaints into Opportunities Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy and problem solving skills, resolving both reportable and non reportable motor insurance complaints fairly and promptly. Managing Complaints from Start to Finish You'll own each complaint throughout its lifecycle - from first contact through to final response, including complaints that may be escalated to the Financial Ombudsman Service. You'll gather and review all relevant evidence, make fair and reasonable decisions, and clearly explain your rationale to customers. Owning Data & Regulatory Timelines You'll capture and record accurate, high quality data at every stage of the complaint journey, protecting its integrity from start to finish. You'll manage your diary and workload effectively to minimise complaint lifecycles and ensure all regulatory deadlines are met. Managing Financial Exposure You'll accurately assess the financial impact of complaints, taking early, effective decisions to minimise complaint related compensation while still delivering good outcomes for consumers. Driving Continuous Improvement By identifying root causes and spotting trends, you'll provide feedback to the wider business to help improve our products, processes and overall customer journey. Providing VIP Service to Every Customer Whether you're helping a regular customer or someone going through a tough time, you'll go above and beyond to make their experience as positive as possible. Being a Brand Ambassador You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with - customers, colleagues and external partners. What We're Looking For: Motivation & Drive You're passionate about providing exceptional service, tackling challenges head on, and continuously improving how you work. Strong Communication Skills You'll be handling complaints via phone, email and potentially webchat - you're great at explaining things clearly and making customers feel heard, respected and valued. Empathy & Patience You can handle tricky situations with calm and professionalism, showing genuine empathy and care, especially for customers who may need a little extra support. Goal Orientated & Commercial You love a challenge and take pride in hitting your targets, while also making balanced, commercial decisions that support both good customer outcomes and business needs. Attention to Detail Accuracy matters - you have an eye for detail when investigating complaints, assessing evidence, and recording information. Regulatory Awareness (or Willingness to Learn) You already understand, or are keen to develop your knowledge of, FCA regulations, the Consumer Duty and complaint handling rules. Team Player & Self Starter You're a motivated self starter who can work independently, but you also collaborate well with others across Claims and other teams. Experience Previous experience in household insurance & Claims Handling is essential, financial services or complaint handling is desirable but not essential - full training will be provided. Why This Opportunity is So Exciting: Career Growth with Pay Increases Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that set you up for long term success. As your experience and performance grow, so does your pay. Join an Amazing Team You won't just be another employee - you'll be part of a supportive, friendly team that's always pushing each other to be better. Endless Development Opportunities We believe in continuous growth. As you master new skills and deepen your expertise in complaint handling and insurance, there's always a chance to level up. A Fun and Dynamic Environment This isn't your average job. With a positive, high energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn At Acorn Insurance,we'reproudofourroots - and even prouder of how farwe'vecome. As part of the Acorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we'vegrown into a national leader, now employing 1,700+ people across the UKand reached a milestone £750 millionin total value of insurance policies written in 2024. We'regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement A maximum of35 days' holiday (dependingon role and tenure)including bank holidays,withadditionalbuy/sell options 24/7 mental health support& free counsellingavailable Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, includingearly accesstosalaryviaour internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to ourcolleague's: Mindful Employer- championing mental health andwellbeing Disability Confident Level 1 & 2- creating accessible, inclusive opportunities Menopause Friendly accredited- supporting every stage of life ️ Armed Forces Covenant signatory- honouring those who serve ️ Armed Forces Defence employer recognition scheme- Supportingthose who serve Great Places to Work2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development- proud to be investing in people's future Best Place to Work for Women- breaking down barriers to women's career progression Ifyou'relooking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool -Grow withAcorn. A Few Things to Know Before You Apply We'rereally excitedthatyou'reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Becauseour training is quitecomprehensive,we can only consider applicants who have at least one yearremaining on their Graduate or Post-Study Work visa.At the moment,we'renot able to offer visa sponsorship. We'reHere to Support You We'recommitted to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or onceyou'repart of the team-just let us know. Whetherit'sflexible hours, adapted equipment, or a bit of extra support,we'llwork with you to make sure you can do your best work.
Apr 08, 2026
Full time
As a Complaints Handler, you'll be responsible for delivering fair, timely resolutions to motor insurance complaints, in line with company policy, the FCA's Consumer Duty and all other regulatory requirements. You'll manage complaints from first contact through to final response, including those escalated to the Financial Ombudsman Service. You'll identify root causes, share insight with the wider business to improve the customer journey, and use early, effective decision making to help deliver good outcomes for consumers and minimise the need for complaint related compensation. Role: Claims Complaints Handler Location: Liverpool or Sevenoaks hybrid Working hours: 37.5 hours a week - Monday to Friday, between the hours of 9am to 5:30pm Salary: £28,000 - £34,000 Depending on Experience plus £2000 performance related bonus potential per annum, achieved quarterly What You'll Be Doing: Crushing Your Goals & KPIs Every day, you'll have the chance to hit clear targets and make a real impact on our customers and our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence Delivering fantastic service will be your superpower. You'll shine in call and file quality audits and always strive to meet our high standards while delivering consistently good outcomes for consumers under the FCA Consumer Duty. Turning Complaints into Opportunities Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy and problem solving skills, resolving both reportable and non reportable motor insurance complaints fairly and promptly. Managing Complaints from Start to Finish You'll own each complaint throughout its lifecycle - from first contact through to final response, including complaints that may be escalated to the Financial Ombudsman Service. You'll gather and review all relevant evidence, make fair and reasonable decisions, and clearly explain your rationale to customers. Owning Data & Regulatory Timelines You'll capture and record accurate, high quality data at every stage of the complaint journey, protecting its integrity from start to finish. You'll manage your diary and workload effectively to minimise complaint lifecycles and ensure all regulatory deadlines are met. Managing Financial Exposure You'll accurately assess the financial impact of complaints, taking early, effective decisions to minimise complaint related compensation while still delivering good outcomes for consumers. Driving Continuous Improvement By identifying root causes and spotting trends, you'll provide feedback to the wider business to help improve our products, processes and overall customer journey. Providing VIP Service to Every Customer Whether you're helping a regular customer or someone going through a tough time, you'll go above and beyond to make their experience as positive as possible. Being a Brand Ambassador You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with - customers, colleagues and external partners. What We're Looking For: Motivation & Drive You're passionate about providing exceptional service, tackling challenges head on, and continuously improving how you work. Strong Communication Skills You'll be handling complaints via phone, email and potentially webchat - you're great at explaining things clearly and making customers feel heard, respected and valued. Empathy & Patience You can handle tricky situations with calm and professionalism, showing genuine empathy and care, especially for customers who may need a little extra support. Goal Orientated & Commercial You love a challenge and take pride in hitting your targets, while also making balanced, commercial decisions that support both good customer outcomes and business needs. Attention to Detail Accuracy matters - you have an eye for detail when investigating complaints, assessing evidence, and recording information. Regulatory Awareness (or Willingness to Learn) You already understand, or are keen to develop your knowledge of, FCA regulations, the Consumer Duty and complaint handling rules. Team Player & Self Starter You're a motivated self starter who can work independently, but you also collaborate well with others across Claims and other teams. Experience Previous experience in household insurance & Claims Handling is essential, financial services or complaint handling is desirable but not essential - full training will be provided. Why This Opportunity is So Exciting: Career Growth with Pay Increases Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that set you up for long term success. As your experience and performance grow, so does your pay. Join an Amazing Team You won't just be another employee - you'll be part of a supportive, friendly team that's always pushing each other to be better. Endless Development Opportunities We believe in continuous growth. As you master new skills and deepen your expertise in complaint handling and insurance, there's always a chance to level up. A Fun and Dynamic Environment This isn't your average job. With a positive, high energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn At Acorn Insurance,we'reproudofourroots - and even prouder of how farwe'vecome. As part of the Acorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we'vegrown into a national leader, now employing 1,700+ people across the UKand reached a milestone £750 millionin total value of insurance policies written in 2024. We'regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement A maximum of35 days' holiday (dependingon role and tenure)including bank holidays,withadditionalbuy/sell options 24/7 mental health support& free counsellingavailable Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, includingearly accesstosalaryviaour internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to ourcolleague's: Mindful Employer- championing mental health andwellbeing Disability Confident Level 1 & 2- creating accessible, inclusive opportunities Menopause Friendly accredited- supporting every stage of life ️ Armed Forces Covenant signatory- honouring those who serve ️ Armed Forces Defence employer recognition scheme- Supportingthose who serve Great Places to Work2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development- proud to be investing in people's future Best Place to Work for Women- breaking down barriers to women's career progression Ifyou'relooking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool -Grow withAcorn. A Few Things to Know Before You Apply We'rereally excitedthatyou'reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Becauseour training is quitecomprehensive,we can only consider applicants who have at least one yearremaining on their Graduate or Post-Study Work visa.At the moment,we'renot able to offer visa sponsorship. We'reHere to Support You We'recommitted to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or onceyou'repart of the team-just let us know. Whetherit'sflexible hours, adapted equipment, or a bit of extra support,we'llwork with you to make sure you can do your best work.
As a Complaints Handler, you'll be responsible for delivering fair, timely resolutions to motor insurance complaints, in line with company policy, the FCA's Consumer Duty and all other regulatory requirements. You'll manage complaints from first contact through to final response, including those escalated to the Financial Ombudsman Service. You'll identify root causes, share insight with the wider business to improve the customer journey, and use early, effective decision making to help deliver good outcomes for consumers and minimise the need for complaint related compensation. Role: Claims Complaints Handler Location: Liverpool or Sevenoaks hybrid Working hours: 37.5 hours a week - Monday to Friday, between the hours of 9am to 5:30pm Salary: £28,000 - £34,000 Depending on Experience plus £2000 performance related bonus potential per annum, achieved quarterly What You'll Be Doing: Crushing Your Goals & KPIs Every day, you'll have the chance to hit clear targets and make a real impact on our customers and our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence Delivering fantastic service will be your superpower. You'll shine in call and file quality audits and always strive to meet our high standards while delivering consistently good outcomes for consumers under the FCA Consumer Duty. Turning Complaints into Opportunities Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy and problem solving skills, resolving both reportable and non reportable motor insurance complaints fairly and promptly. Managing Complaints from Start to Finish You'll own each complaint throughout its lifecycle - from first contact through to final response, including complaints that may be escalated to the Financial Ombudsman Service. You'll gather and review all relevant evidence, make fair and reasonable decisions, and clearly explain your rationale to customers. Owning Data & Regulatory Timelines You'll capture and record accurate, high quality data at every stage of the complaint journey, protecting its integrity from start to finish. You'll manage your diary and workload effectively to minimise complaint lifecycles and ensure all regulatory deadlines are met. Managing Financial Exposure You'll accurately assess the financial impact of complaints, taking early, effective decisions to minimise complaint related compensation while still delivering good outcomes for consumers. Driving Continuous Improvement By identifying root causes and spotting trends, you'll provide feedback to the wider business to help improve our products, processes and overall customer journey. Providing VIP Service to Every Customer Whether you're helping a regular customer or someone going through a tough time, you'll go above and beyond to make their experience as positive as possible. Being a Brand Ambassador You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with - customers, colleagues and external partners. What We're Looking For: Motivation & Drive You're passionate about providing exceptional service, tackling challenges head on, and continuously improving how you work. Strong Communication Skills You'll be handling complaints via phone, email and potentially webchat - you're great at explaining things clearly and making customers feel heard, respected and valued. Empathy & Patience You can handle tricky situations with calm and professionalism, showing genuine empathy and care, especially for customers who may need a little extra support. Goal Orientated & Commercial You love a challenge and take pride in hitting your targets, while also making balanced, commercial decisions that support both good customer outcomes and business needs. Attention to Detail Accuracy matters - you have an eye for detail when investigating complaints, assessing evidence, and recording information. Regulatory Awareness (or Willingness to Learn) You already understand, or are keen to develop your knowledge of, FCA regulations, the Consumer Duty and complaint handling rules. Team Player & Self Starter You're a motivated self starter who can work independently, but you also collaborate well with others across Claims and other teams. Experience Previous experience in household insurance & Claims Handling is essential, financial services or complaint handling is desirable but not essential - full training will be provided. Why This Opportunity is So Exciting: Career Growth with Pay Increases Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that set you up for long term success. As your experience and performance grow, so does your pay. Join an Amazing Team You won't just be another employee - you'll be part of a supportive, friendly team that's always pushing each other to be better. Endless Development Opportunities We believe in continuous growth. As you master new skills and deepen your expertise in complaint handling and insurance, there's always a chance to level up. A Fun and Dynamic Environment This isn't your average job. With a positive, high energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn At Acorn Insurance,we'reproudofourroots - and even prouder of how farwe'vecome. As part of the Acorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we'vegrown into a national leader, now employing 1,700+ people across the UKand reached a milestone £750 millionin total value of insurance policies written in 2024. We'regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement A maximum of35 days' holiday (dependingon role and tenure)including bank holidays,withadditionalbuy/sell options 24/7 mental health support& free counsellingavailable Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, includingearly accesstosalaryviaour internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to ourcolleague's: Mindful Employer- championing mental health andwellbeing Disability Confident Level 1 & 2- creating accessible, inclusive opportunities Menopause Friendly accredited- supporting every stage of life ️ Armed Forces Covenant signatory- honouring those who serve ️ Armed Forces Defence employer recognition scheme- Supportingthose who serve Great Places to Work2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development- proud to be investing in people's future Best Place to Work for Women- breaking down barriers to women's career progression Ifyou'relooking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool -Grow withAcorn. A Few Things to Know Before You Apply We'rereally excitedthatyou'reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Becauseour training is quitecomprehensive,we can only consider applicants who have at least one yearremaining on their Graduate or Post-Study Work visa.At the moment,we'renot able to offer visa sponsorship. We'reHere to Support You We'recommitted to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or onceyou'repart of the team-just let us know. Whetherit'sflexible hours, adapted equipment, or a bit of extra support,we'llwork with you to make sure you can do your best work.
Apr 08, 2026
Full time
As a Complaints Handler, you'll be responsible for delivering fair, timely resolutions to motor insurance complaints, in line with company policy, the FCA's Consumer Duty and all other regulatory requirements. You'll manage complaints from first contact through to final response, including those escalated to the Financial Ombudsman Service. You'll identify root causes, share insight with the wider business to improve the customer journey, and use early, effective decision making to help deliver good outcomes for consumers and minimise the need for complaint related compensation. Role: Claims Complaints Handler Location: Liverpool or Sevenoaks hybrid Working hours: 37.5 hours a week - Monday to Friday, between the hours of 9am to 5:30pm Salary: £28,000 - £34,000 Depending on Experience plus £2000 performance related bonus potential per annum, achieved quarterly What You'll Be Doing: Crushing Your Goals & KPIs Every day, you'll have the chance to hit clear targets and make a real impact on our customers and our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence Delivering fantastic service will be your superpower. You'll shine in call and file quality audits and always strive to meet our high standards while delivering consistently good outcomes for consumers under the FCA Consumer Duty. Turning Complaints into Opportunities Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy and problem solving skills, resolving both reportable and non reportable motor insurance complaints fairly and promptly. Managing Complaints from Start to Finish You'll own each complaint throughout its lifecycle - from first contact through to final response, including complaints that may be escalated to the Financial Ombudsman Service. You'll gather and review all relevant evidence, make fair and reasonable decisions, and clearly explain your rationale to customers. Owning Data & Regulatory Timelines You'll capture and record accurate, high quality data at every stage of the complaint journey, protecting its integrity from start to finish. You'll manage your diary and workload effectively to minimise complaint lifecycles and ensure all regulatory deadlines are met. Managing Financial Exposure You'll accurately assess the financial impact of complaints, taking early, effective decisions to minimise complaint related compensation while still delivering good outcomes for consumers. Driving Continuous Improvement By identifying root causes and spotting trends, you'll provide feedback to the wider business to help improve our products, processes and overall customer journey. Providing VIP Service to Every Customer Whether you're helping a regular customer or someone going through a tough time, you'll go above and beyond to make their experience as positive as possible. Being a Brand Ambassador You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with - customers, colleagues and external partners. What We're Looking For: Motivation & Drive You're passionate about providing exceptional service, tackling challenges head on, and continuously improving how you work. Strong Communication Skills You'll be handling complaints via phone, email and potentially webchat - you're great at explaining things clearly and making customers feel heard, respected and valued. Empathy & Patience You can handle tricky situations with calm and professionalism, showing genuine empathy and care, especially for customers who may need a little extra support. Goal Orientated & Commercial You love a challenge and take pride in hitting your targets, while also making balanced, commercial decisions that support both good customer outcomes and business needs. Attention to Detail Accuracy matters - you have an eye for detail when investigating complaints, assessing evidence, and recording information. Regulatory Awareness (or Willingness to Learn) You already understand, or are keen to develop your knowledge of, FCA regulations, the Consumer Duty and complaint handling rules. Team Player & Self Starter You're a motivated self starter who can work independently, but you also collaborate well with others across Claims and other teams. Experience Previous experience in household insurance & Claims Handling is essential, financial services or complaint handling is desirable but not essential - full training will be provided. Why This Opportunity is So Exciting: Career Growth with Pay Increases Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that set you up for long term success. As your experience and performance grow, so does your pay. Join an Amazing Team You won't just be another employee - you'll be part of a supportive, friendly team that's always pushing each other to be better. Endless Development Opportunities We believe in continuous growth. As you master new skills and deepen your expertise in complaint handling and insurance, there's always a chance to level up. A Fun and Dynamic Environment This isn't your average job. With a positive, high energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn At Acorn Insurance,we'reproudofourroots - and even prouder of how farwe'vecome. As part of the Acorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we'vegrown into a national leader, now employing 1,700+ people across the UKand reached a milestone £750 millionin total value of insurance policies written in 2024. We'regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement A maximum of35 days' holiday (dependingon role and tenure)including bank holidays,withadditionalbuy/sell options 24/7 mental health support& free counsellingavailable Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, includingearly accesstosalaryviaour internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to ourcolleague's: Mindful Employer- championing mental health andwellbeing Disability Confident Level 1 & 2- creating accessible, inclusive opportunities Menopause Friendly accredited- supporting every stage of life ️ Armed Forces Covenant signatory- honouring those who serve ️ Armed Forces Defence employer recognition scheme- Supportingthose who serve Great Places to Work2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development- proud to be investing in people's future Best Place to Work for Women- breaking down barriers to women's career progression Ifyou'relooking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool -Grow withAcorn. A Few Things to Know Before You Apply We'rereally excitedthatyou'reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Becauseour training is quitecomprehensive,we can only consider applicants who have at least one yearremaining on their Graduate or Post-Study Work visa.At the moment,we'renot able to offer visa sponsorship. We'reHere to Support You We'recommitted to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or onceyou'repart of the team-just let us know. Whetherit'sflexible hours, adapted equipment, or a bit of extra support,we'llwork with you to make sure you can do your best work.
We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, telecommunication within a call centre environment this could be the perfect next step for you. The role is hybrid and you will need reliable commute via public transport or vehicle, direct transport links are available from the south & west Birmingham area. Duties and Responsibilities for Customer Service Advisor: Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer To be available to provide levels of cover for inbound & outbound enquiries at all times To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.) Processing mid-term adjustments and inviting renewals across different products within the department To ensure all client documentation is issued correctly and internal records are kept up to date Keep up to date with developments in product changes in accordance with current market trends and scheme facilities To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements Actively promote other products to cross sell across the company Skills & Experience required for Customer Service Advisor: Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications. (Call Centre, Insurance - claims, account handler, customer service. Telesales, sales advisor, customer service) Strong IT skills, Microsoft 365 competent. Commutable distance to office, public transport links available if travelling from Selly Oak, Northfield, Kings Norton and general south/west Birmingham area. If you feel you have the relevant skills and experience for this role please click APPLY or send your CV to
Mar 24, 2026
Full time
We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, telecommunication within a call centre environment this could be the perfect next step for you. The role is hybrid and you will need reliable commute via public transport or vehicle, direct transport links are available from the south & west Birmingham area. Duties and Responsibilities for Customer Service Advisor: Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer To be available to provide levels of cover for inbound & outbound enquiries at all times To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.) Processing mid-term adjustments and inviting renewals across different products within the department To ensure all client documentation is issued correctly and internal records are kept up to date Keep up to date with developments in product changes in accordance with current market trends and scheme facilities To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements Actively promote other products to cross sell across the company Skills & Experience required for Customer Service Advisor: Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications. (Call Centre, Insurance - claims, account handler, customer service. Telesales, sales advisor, customer service) Strong IT skills, Microsoft 365 competent. Commutable distance to office, public transport links available if travelling from Selly Oak, Northfield, Kings Norton and general south/west Birmingham area. If you feel you have the relevant skills and experience for this role please click APPLY or send your CV to
