Back Office Team Manager - Customer Experience Leader

  • Diligenta
  • Stirling, Stirlingshire
  • Apr 12, 2026
Full time Call Centre / CustomerService

Job Description

A leading service provider in Life and Pensions Administration is seeking a Team Manager to oversee a Back Office team in Stirling, UK. The successful candidate will focus on customer experience improvement, manage key deliveries, and lead on regulatory projects. Essential qualifications include FCA compliance knowledge and FPC certifications. This role offers opportunities for personal development and a positive work culture with extensive benefits including a contributory pension and wellbeing programs.