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Business Support Manager - East CMHT (Internal MPFT Only) The closing date is 14 April 2026 This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn Applications are only open to existing Band 4 Business Support Officers (BSOs) working within Mental Health Teams in MPFT. Are you passionate about data quality, performance improvement, and making a real impact in mental health services? We are looking for a Business Support Manager to lead on data-driven performance monitoring and analytics within our Mental Health Community Teams based in East Staffs. This is a key role in ensuring accurate recording, robust reporting, and continuous improvement against the Trust's KPIs. If you have strong leadership skills, advanced data expertise, and a commitment to supporting better outcomes for patients, we want to hear from you. Accurate data and reliable performance reporting are the backbone of high-quality mental health care. In this role, you will ensure that our services are driven by evidence, not assumptions. By improving data consistency, monitoring KPIs, and supporting teams to act on insights, you will directly influence patient outcomes and service efficiency. Your work will help clinicians and managers make informed decisions, reduce risk, and deliver care that meets the highest standards. This is more than a support role it's a key driver of improvement across the services. Main duties of the job Data Leadership: Champion data quality and consistency across all mental health services within the locality, ensuring accurate recording and reporting. Performance Monitoring: Develop and maintain systems to track and report on KPIs (both quantity and quality), providing timely insights to Operational Managers. Analytics & Reporting: Extract, analyse, and interpret data from organisational systems (including RiO, Power BI, and ESR) to identify trends, highlight risks, and support evidence-based decision making. Compliance & Escalation: Proactively address performance issues by engaging with clinicians and escalating concerns through appropriate pathways when necessary. Team Management: Lead and support business support staff, promoting best practices in data management and operational processes. Continuous Improvement: Work flexibly across team bases to identify opportunities for process optimisation and contribute to service development initiatives. Advanced understanding of business requirements within adult mental health services. High level proficiency in organisational systems such as RiO, Power BI, and ESR. Strong analytical skills with the ability to turn complex data into actionable insights. Leadership and management experience, with a focus on driving performance and accountability. Ability to prioritise, respond quickly to emerging issues, and maintain accuracy under pressure. About us Come and work with us at our award winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities. We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke on Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems. We offer great career development for both clinical and non clinical roles, with ongoing training and support to help you learn and grow. We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected. Please note, we may be required to close this vacancy early if we receive a high volume of applications Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application. Job responsibilities The Mental Health Community Teams deliver a wide range of therapies and interventions to adults across the South East Staffordshire locality. To ensure these services meet the highest standards, accurate data, robust performance monitoring, and consistent reporting are essential. We are seeking a Business Support Manager who will play a pivotal role in driving data quality, performance improvement, and operational efficiency. Working closely with Operational Leads and Business Support Leads, you will manage and maintain the business support infrastructure that underpins service delivery. This includes developing and refining systems and processes to monitor performance against the Trust's Key Performance Indicators (KPIs), ensuring data integrity, and supporting informed decision making through analytics. You will also lead and line manage the locality's business support team, fostering a culture of accuracy, accountability, and continuous improvement. Strong leadership, advanced data skills, and the ability to translate insights into action are key to success in this role. Person Specification Qualifications Degree level qualification or demonstrate equivalent experience, skill and knowledge Experience Significant experience in senior administration role Experience of line managing staff, including previous supervisory experience Previous experience of setting up office/ administrative systems Evidence of understanding, producing and analysing complex data sets or information Existing Band 4 Business Support Officer (BSO) working within MPFT Mental Health Teams. Ability to plan, schedule and organise day to day work Knowledge/ Experience of Patient Clinical System Skills Good working knowledge/experience of Microsoft Office, including Outlook, Word, Excel and PowerPoint. Good written and verbal communication skills. Ability to receive instruction and respond as necessary Ability to work autonomously, prioritise own workload and act on own initiative to agreed deadlines. Ability to communicate and maintain professional relationships with work colleagues and senior post holders within the Trust. Understanding of Mental Health Services Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Midlands Partnership NHS Foundation Trust

Customer Team Leader Location: Hunts Banks Business Park, Wistaston, Crewe, CW2 6QT Pay: £13.99 per hour Contract: 16-20 hours per week regular overtime, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview 30% colleague member discount in store see below for more benefits Apply easily from your mobile by completing our assessments no CV needed You must be aged 18 to authorise age-related sales. This role may involve periods of independent working which we'll discuss with you at interview. We'll provide relevant safety technology, and the duration of lone working will be kept within agreed guidelines. Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business. What you'll do Own the day-to-day running of the store by leading the team on your shift Motivate, coach, and support your team to deliver great service and efficient operations Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members Support store performance through merchandising, stock accuracy, and HR processes What you'll bring Passion for people and leadership The ability to work flexibly and lead by example Confidence to work alone in a store environment Skills in retail, merchandising, or team management (experience not essential) Why Co-op? Full training and career development resources - 30% discount on Co-op products in store Flexible access to you pay as you earn it Up to 10% pension contributions - 36 days of holiday (pro-rata, including bank holidays) - 24/7 access to GP appointments, and colleague support programme Market-leading policies to help you though life's big moments A place you'll belong: We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take 15- 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.

A leading equipment rental provider in the United Kingdom is seeking a Transport Planner to manage efficient transport routes across multiple depots. The role includes overseeing up to 10 drivers and 8 vehicles, ensuring the highest safety standards, and optimizing performance metrics like on-time delivery and vehicle productivity. Ideal candidates will have strong organizational skills and experience in transport planning, with a focus on proactive problem-solving and cost-management. Competitive flexible rewards and career development opportunities await.

Here is the cleaned and properly formatted job description in markdown html At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world's delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East, Europe and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there! What you'll do: Manage and coordinate with external BPO partners to ensure seamless service delivery and alignment with internal customer service standards. Produce accurate reports, identify root cause, and come up with relevant action plans to address the gaps in relation to team, department KPIs, and service quality standards. Develop a productive and achievement oriented working environment for employees, resulting in high engagement scores. Provide effective coaching and performance management to the Customer Service Team Leaders as required to enable the best chance of employee success and customer satisfaction. Coordinate with relevant personnel and stakeholders, including Managing Directors, CX Functional team, and other departments, in solving problems that would address staffing requirements, work assignments and the like, ensuring that L1 and L2 operations are functioning at their optimum. Additional Responsibilities: Complete ad hoc assignments from the CX Functional team. Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.) What you'll need: Degree holder with a proven track record of stakeholder management Proficient in computer skills in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Suite Ability to communicate effectively with people at different levels Ability to develop, implement, and review policies and procedures At least 4 years of work experience in the customer service field, with a minimum of 1 year in team management capacity A sound knowledge and understanding of contact centre management principles Excellent command of written and communication skills in English Experience in a logistics or start up environment would be an advantage