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Asset Experience Manager - Community DeputySkip to main content Experience Manager - Community Deputy page is loaded Asset Experience Manager - Community DeputyApplyremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ517898 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role As Deputy Asset Experience Lead you provide line management and day-to-day escalation support for your direct reports within your Asset Experience Manager community, working in close partnership with the Lead Asset Experience Manager to ensure seamless operational delivery. You bring specialised complementary skills and experience that strengthen the community's overall capability and resilience. Acting as a senior advisor and mentor to less experienced Asset Experience Managers, you will support their professional development while maintaining full accountability for your own portfolio responsibilities. You will deputise for the Lead Asset Experience Manager during absences and provide senior-level support on complex matters, contributing strategic insight and operational expertise to community decision-making. Your role ensures continuity of leadership and maintains service excellence across all community activities.Alongside this leadership role, in your day-to-day role as Asset Experience Manager, you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership. Key Responsibilities Community Support & Development Provide line management and day-to-day escalation support for designated direct reports within the community. Act as senior advisor and mentor to less experienced Asset Experience Managers, supporting their professional development and capability building. Deputise for the Lead Asset Experience Manager during absences, ensuring continuity of leadership and operational delivery. Contribute specialised expertise and complementary skills to strengthen the community's overall capability and service delivery. Support the Lead Asset Experience Manager in facilitating knowledge sharing, implementing best practices, and driving continuous improvement initiatives. Participate in community leadership activities while maintaining full accountability for own portfolio responsibilities. Strategic Client & Asset Management Collaborate with the Royal London asset manager to set the strategy, calling on subject matter experts as required. Act as main point of contact for Royal London asset manager(s) and lead relationships with professionalism and accountability. Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved. Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider team Support emergency planning, business continuity, testing, and monitoring with emergency management support as required. Customer Management & Experience The role is envisaged as predominantly site based with key focus occupier visibility Serve as the primary point of contact for all customer enquiries, concerns, and service requests, ensuring timely response and resolution while maintaining positive relationships. Proactively identify opportunities to improve the customer experience through building amenities, services, and programming. Act on customer feedback to create a productive and engaging environment that adds value to their occupancy. Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunities Feedback all customer intelligence to the asset management team. Financial Management & Service Charges Work with JLL Accounts teams on financial accountability, cashflow management, and customer/supplier credit control. Provide strategic advice to asset managers on customer debt recovery, with support from Accounts Receivable. Prepare and manage service charge budgets and reconciliations according to RICS Professional Standard for Commercial Service Charges and client KPIs. Support supplier payments via Proactis and manage supplier payments processes, including purchase orders and invoice approvals. Oversee management of financial trackers, ensuring accuracy including utility recharges, turnover and commercialisation. Respond to customer and consultant queries and challenges in a timely manner. Lease and Legal Management Liaise with Data Management team on complex and protracted lease queries Provide application recommendations to the asset manager. Receive, analyse customer applications under the lease, including alienation and alterations. Ensure customer compliance with lease covenants, including complicated or contentious perceived breaches Resolve customer matters affecting valuation Liaise with appropriate additional advisers as required (legal, building surveying etc.) Working with RLAM JLL Central Shared Services Team to ensure strong internal stakeholder relationship for efficiency of work whilst owning output to the asset managers Health & Safety and Compliance Management Manage risk actions and undertake statutory compliance management. Conduct / Arrange H&S checks (monthly and voids), including Site Safety Checks/Inspections and Void Management Inspections. Utilising third parties where appropriative (void security) Handle Accidents & Incidents reporting and follow-up. Manage E-Permits (permits-to-work) system and support ISO14001 compliance requirements. Coordinate LRQA audits and compliance activities. Ensure compliance with health and safety legislation and implement compliance measures. ESG and Sustainability Support and implement ESG initiatives in alignment with client's ESG strategy and JLL's responsibilities. Be aware of industry and legal obligations in relation to ESG. Assist with sustainability reporting and compliance requirements. Support Asset Sustainability Plans, ESG Database and Risk Assessments. Supplier & Contract Management Lead representation at site level framework partner meetings, to ensure high standards of service delivery. Responsibility for scope of services and contract variation initiatives, in conjunction with Costs Manager, Soft Services Manager and Technical Services Manager Implement works associated with PPM (Planned Preventative Maintenance) report, including PPM Statutory & Regulatory projects. Handle reactive works and fabric maintenance issues. Manage quotes and work orders within designated authority levels. Supervise projects and works activities, including management of risk and method statements. Property Operations and Inspections Conduct regular property inspections in line with client and JLL KPIs and submit written reports via Vision Ensure high standards on all managed sites, flagging areas for growth and improvement Support property presentation standards across managed sites Coordinate void management activities with central support teams Transactions and Transitions Handle property transitions, due diligence, and support disposals and acquisition processes Support letting agents, solicitors and other third parties with queries Lead transitions meetings (with Transitions team for SC properties) Maintain overall accountability for Readiness for Sale packs, prepared by central surveying function Participate in portfolio sales/purchases Insurance Management Handle on-site activities such as accident book records and CCTV provision Review and supply contracts and gather information for central insurance team Implement insurer's requirements, including improvements and repair/maintenance Ensure claims are settled and funds applied to any insurance works completed Technology Utilise available tools to ensure quality, efficiency of output and optimise service to stakeholders Prospective Technology tools will include applications for Accounting, H&S, Customer Relationship, ESG amongst others. Current prospective tools may include Yardi, Riskwise, Prism, Deepki and Workflow systems but may change with tech investments Skills & Qualifications Technical Knowledge Proven experience in line management, performance management, and coaching/mentoring of property professionals across varying experience levels. Ability to lead and embed operational changes, new processes, and cultural initiatives within teams. Experience working across multiple teams or communities to drive consistency, share knowledge, and implement best practices. Strong judgment in assessing complex issues, determining appropriate escalation pathways, and facilitating effective resolution. Expert knowledge of commercial property management across diverse asset types and comprehensive understanding of building systems, maintenance planning, and facility management Strategic portfolio planning and optimisation capabilities with comprehensive understanding of risk management in property contexts Expert-level knowledge of RICS standards with ability to interpret and apply to complex situations Comprehensive understanding of regulatory frameworks . click apply for full job details

MissionNeko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives. Role Purpose Neko Health exists to transform healthcare through the mass adoption of preventative healthcare, enabled by the right technology. The full-body scan is today's vehicle for that mission, not the destination. Neko's 2026 Procurement Transformation (Phase 2: Expansion) is scaling clinic construction and category management to keep pace with that ambition, and this role owns one of the categories with no dedicated coverage today. What You'll Deliver in the First 6-12 Months Lead all procurement activities across the Expansion and Construction categories in the EMEA region, ensuring timely execution, value for money, compliance, and service continuity. Drive the procurement strategy for clinic construction and fit-out, with particular focus on leading the RFP of ancillary materials and services, and supporting the RFP process for general contractors as required. Develop and implement strategic procurement plans for key construction categories including clinic build and fit out, furniture and fixtures and ancillary services such as design advisory. Develop and maintain procurement playbooks for repeatable activities, including clinic roll out, lease agreements, construction, fit out, consumables, and facility services. Identify, evaluate, select, and manage suppliers to deliver goods or services in line with business needs, including qualification of construction contractors and specialist fit out partners. Lead negotiations with suppliers to maximise value, minimise risk, and support key business objectives. Manage supplier contracts through their full lifecycle from execution to termination or renewal. Create and manage purchase orders, ensuring terms and conditions are clearly defined, delivery dates are met, and goods or services meet expectations. Manage the full lifecycle of material delivery including imports and exports, logistics, storage, and delivery to clinic sites across the EMEA region. Monitor supplier performance and service levels. Build and maintain strong, mutually beneficial relationships with key construction and facilities partners. Act as the primary procurement liaison between suppliers and internal stakeholders, including the Expansion, Engineering, and Finance teams, to align procurement strategies with programme timelines. Support the Finance team to ensure timely supplier payment and resolve invoice queries. Monitor market trends and construction cost indices to support informed procurement decisions and manage supply chain risk across the EMEA clinic portfolio. Prepare reports and dashboards to track procurement performance, cost savings, and KPIs. Ensure all procurement activities are conducted in compliance with internal policies, delegation of authority levels, and applicable regulations. Minimum Qualifications 7-10 years of experience in procurement, logistics, supply chain, or a related operational role. Proven experience in procurement, ideally within construction, fit out, or facilities services, in a fast paced, multi site organisation. Strong understanding of source to contract activities within the construction and real estate sector, including RFP management, contractor selection, and contract negotiation. Well versed in strategic procurement and supplier relationship management practices. Excellent organisational and communication skills, with the ability to manage multiple concurrent projects across jurisdictions. Ability to work independently and travel regionally across EMEA as required. Strategic mindset with a passion for continuous improvement and process development. Preferred Experience managing clinic or retail roll out programmes, or analogous multi site construction environments. Proficiency in ERP systems (Business Central or equivalent). Procurement professional certification (CIPS or equivalent). European language skills, given the EMEA regional scope. Equal Opportunity & Inclusion Statement Neko Health is committed to inclusive hiring and member first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.

Mission Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives. Role Purpose Neko Health exists to transform healthcare through the mass adoption of preventative healthcare, enabled by the right technology. The full-body scan is today's vehicle for that mission, not the destination. Neko's 2026 Procurement Transformation (Phase 2: Expansion) is scaling clinic construction and category management to keep pace with that ambition, and this role owns one of the categories with no dedicated coverage today. What You'll Deliver in the First 6-12 Months Lead all procurement activities across the Expansion and Construction categories in the EMEA region, ensuring timely execution, value for money, compliance, and service continuity. Drive the procurement strategy for clinic construction and fit out, with particular focus on leading the RFP of ancillary materials and services, and supporting the RFP process for general contractors as required. Develop and implement strategic procurement plans for key construction categories including: clinic build and fit out, furniture and fixtures and ancillary services such as design advisory. Develop and maintain procurement playbooks for repeatable activities, including clinic roll out, lease agreements, construction, fit out, consumables, and facility services. Identify, evaluate, select, and manage suppliers to deliver goods or services in line with business needs, including qualification of construction contractors and specialist fit out partners. Lead negotiations with suppliers to maximise value, minimise risk, and support key business objectives. Manage supplier contracts through their full lifecycle from execution to termination or renewal. Create and manage Purchase Orders, ensuring terms and conditions are clearly defined, delivery dates are met, and goods or services meet expectations. Manage the full lifecycle of material delivery including imports and exports, logistics, storage, and delivery to clinic sites across the EMEA region. Monitor supplier performance and service levels. Build and maintain strong, mutually beneficial relationships with key construction and facilities partners. Act as the primary procurement liaison between suppliers and internal stakeholders, including the Expansion, Engineering, and Finance teams, to align procurement strategies with programme timelines. Support the Finance team to ensure timely supplier payment and resolve invoice queries. Monitor market trends and construction cost indices to support informed procurement decisions and manage supply chain risk across the EMEA clinic portfolio. Prepare reports and dashboards to track procurement performance, cost savings, and KPIs. Ensure all procurement activities are conducted in compliance with internal policies, delegation of authority levels, and applicable regulations. Minimum Qualifications 7 10 years of experience in procurement, logistics, supply chain, or a related operational role. Proven experience in procurement, ideally within construction, fit out, or facilities services, in a fast paced, multi site organisation. Strong understanding of source to contract activities within the construction and real estate sector, including RFP management, contractor selection, and contract negotiation. Well versed in strategic procurement and supplier relationship management practices. Excellent organisational and communication skills, with the ability to manage multiple concurrent projects across jurisdictions. Ability to work independently and travel regionally across EMEA as required. Strategic mindset with a passion for continuous improvement and process development. Preferred Experience managing clinic or retail roll out programmes, or analogous multi site construction environments. Proficiency in ERP systems (Business Central or equivalent). Procurement professional certification (CIPS or equivalent). European language skills, given the EMEA regional scope. Equal Opportunity & Inclusion Statement Neko Health is committed to inclusive hiring and member first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.

Location Hampstead, London Package £competitive + enhanced benefits & rewards Basis Permanent Hours 40 hours per week About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living. About our role We have a new and exciting opportunity for an experienced and highly professional General Manager to lead one of our most prestigious development: Fitzjohn's. Located a stone's throw from the heart of Hampstead village, this collection of 29 luxury apartments is the crown jewel of our portfolio. As General Manager, you are the heartbeat of the community. You aren't just managing a building; you are the primary bridge between our residents and the Pegasus brand. From overseeing our hydrotherapy spa and fitness studios to mentoring a dedicated onsite team, your goal is to ensure that luxury is felt in every interaction. Leadership & Management You will lead and mentor a dedicated onsite team, managing everything from rotas to performance coaching. Your goal is to foster a culture where 'excellence is the baseline and staff retention is driven by engagement. You are the face of Pegasus Homes. You'll work closely with Sales and Rental teams to ensure the development and wellness facilities are permanently 'show-ready,' directly influencing the occupancy and reputation of this flagship site. Operational Ownership You will act as the primary liaison for the Development Team, overseeing defect management and post-handover works. You ensure that any issues are resolved with zero impact on the development's flawless aesthetic. From managing the guest suite diary to coordinating estate services you ensure the machinery of the building runs silently in the background, providing a maintenance-free experience for residents. Performing weekly tests on mechanical and emergency systems and conducting 'quick-fix' resets to ensure 100% facility availability. As we outsource all hard and soft services, you will be the lead onsite point of contact for our specially selected partners. You will hold vendors to strict Service Level Agreements, ensuring that every contractor, from maintenance to specialist spa technicians, operates with the discretion and excellence required for a luxury environment. Health & Safety You are the lead voice in emergencies, taking decisive action to ensure the safety of residents and staff while maintaining an impeccable audit trail of all activities. With a perceptive eye, you'll monitor the changing needs of our residents, escalating concerns regarding physical or mental capacity with the utmost sensitivity and discretion. Working with our Buildings & Communities Manager, you'll lead fire door checks and risk assessments, ensuring Fitzjohn's remains a benchmark for safety and compliance. Commercial Strategy Your knowledge of the local area is vital. You will proactively build a network of local partners to secure exclusive opportunities and bespoke services for our residents and have a strong knowledge of local amenities. You will take full accountability for development finances, identifying smart operational savings while never compromising on the five-star service expectations of our residents. About you You'll be an experienced manager and possess a proven track record of strategic leadership within UHNW residential property management, five-star hospitality or flagship premium retirement living. You implicitly understand the level of service, discretion, and attention expected by a discerning clientele. Experience Experience working strategically alongside development teams and contractors. You are adept at managing complex defect management, snagging lists, and post-handover transitions to ensure a multi-million pound physical asset remains in flawless condition. Experienced in managing specialist third-party contracts (e.g., spa maintenance, specialist cleaning, and mechanical services). You know how to hold vendors to strict Service Level Agreements. Significant experience in recruiting, mentoring, and performance-managing onsite teams. Understanding of budgetary management and financial reporting. You can navigate P&Ls or development budgets with total transparency, identifying cost-saving efficiencies without ever compromising the luxury service delivery. Proven ability to design and deliver sophisticated social calendars and bespoke events that align with the refined tastes of our residents. Ultimate responsibility for Health & Safety and facilities compliance. This requires a deep working knowledge of The Fire Safety Act and Building Safety Act, with hands on experience managing fire risk assessments and remedial actions. Highly tech savvy, with a high level of proficiency in Google Workspace (G Suite) and digital property management platforms for compliance logging, incident reporting, and collaborative communication. IOSH, NEBOSH or property management related qualification would be a distinct advantage Attributes You excel at navigating complex complaints or sensitive family situations with total calmness, maintaining professional boundaries and absolute discretion. You ideally possess an insider's perspective on the local social calendar and premium amenities, allowing you to act as a true lifestyle curator for our residents. This is a flagship role for a high profile development. Applicants must be able to demonstrate a history of managing premium environments where the expectation of quality is absolute. You'll have a flexible approach and be willing to work outside of your normal hours as required which may include some weekend working. Invested in your wellbeing At Pegasus Homes, we believe an effective work life balance requires support across three key elements. By joining the team at Fitzjohns, you will enjoy a comprehensive benefits package Financial & Security Contributory pension with enhanced employer input, Life Assurance, a Company Discounts Portal, and a Refer a Friend scheme. Mental & Social Enhanced annual leave (with a holiday buying scheme), two paid volunteering days per year, and a comprehensive Employee Assistance Programme. Physical Health A Health Cash Plan, 24/7 Virtual GP access, and discounted gym memberships to keep you performing at your best. Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you'll typically move into a one or two stage interview process. Whether these meetings happen virtually or in person, we'll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!