Job Title: Member Experience & Office Support Coordinator
Location: London Office W1F 7TG
Reports to: Events & Operations Manager
Role Overview
We are seeking a proactive, organised, and personable individual to support the smooth day-to-day running of our London office, the Member's Lounge as well as facilitate and attend national corporate events.
This role is central to delivering a professional, welcoming, and well-managed environment for both our members and internal team. You will take ownership of daily operational tasks, assist with event planning & support, and ensure the space consistently reflects the high standards of our brand.
The role will also support basic marketing and member engagement activity, including updating LinkedIn pages and assisting with social media content where required.
Key Responsibilities
Office & Facilities Support
- Re-stocking the Members' Lounge (including fridge, refreshments and supplies)
- Maintaining a clean, organised and welcoming environment
- Monitoring stock levels and flagging replenishment needs
- Supporting general office organisation and presentation
Member Experience
- Welcoming members and guests to the Members' Lounge
- Acting as a friendly and professional first point of contact
- Ensuring members feel supported and comfortable during their visit
- Liaising with internal staff to coordinate member needs
Event Support
- Supporting the Events Team with basic event management tasks
- Assisting with room set-up and breakdown
- Preparing materials and guest lists
- Helping manage guest arrivals and logistics
- Providing on-the-day operational support
- Attending Company events and confidently engaging with members and guests
Marketing & Social Media Support
- Updating and maintaining the Company social media platforms (LinkedIn, Instagram and Facebook) when required
- Supporting social media activity and content posting
- Assisting with design tasks using Canva (where required)
- Capturing and sharing appropriate content from events to support member engagement
Ad Hoc Operational Support
- Assisting with additional tasks as required
- Supporting internal teams with administrative or organisational tasks
- Helping ensure the office always runs efficiently
About You
We are looking for someone who:
- Has strong organisational skills and attention to detail
- Is confident meeting new people, business owners and peer groups, can work independently and takes the initiative.
- Is proactive and comfortable handling varied, ad hoc tasks
- Has a friendly, approachable, and professional manner
- Is confident interacting with business owners and senior professionals
- Works well with both members and internal staff
- Takes pride in maintaining high standards
- Are comfortable attending events and networking with members in a professional setting
- Has social media knowledge and confidence updating content.
If you enjoy social media, content creation, video production and podcasts we would love to hear from you.
Previous experience in office coordination, hospitality, events support, customer service, or membership environments would be advantageous.