Scientific Customer Service & Sales Advisor

Vacancy Title: Scientific Customer Service & Sales Advisor
Contract Type: Temporary
Location: Shotton
Industry: Technical Sales
Salary: £13.45 per hour
Start Date: 2026-02-04
REF: J
Contact Name: Hannah Williams
Contact Email:
Vacancy Published: about 2 months ago

Role: - Scientific Customer Service & Sales Advisor
Type: - Temporary (potential to go temp to perm)
Location: - Flintshire- full time onsite
Hourly Rate: - £13.45 per hour
Hours: - Monday- Friday (days)- 37 hours a week

Russell Taylor Group are looking for an enthusiastic and motivated individual to join our client's team in a customer-facing support role within a technical services environment. This is an excellent opportunity for someone early in their career who is keen to learn, develop new skills, and grow within a supportive and established team. An interest/experience in science would be advantageous, but not essential- however previous experience in a sales role is required. This role offers structured training, ongoing support, and clear opportunities for career development and progression within the wider organisation

• Respond to customer enquiries via phone, email, and online meeting platforms, providing helpful and professional support
• Assist with preparing and following up on quotations, ensuring customers receive clear and timely information
• Support customers by explaining available options, with guidance and input from internal technical specialists when needed
• Accurately log customer enquiries, activities, and opportunities in the CRM system (Dynamics 365), with full training provided
• Review and assist with processing proforma invoices prior to issue
• Work collaboratively with colleagues, following established processes while adapting to a busy working environment
• Provide general administrative and ad hoc support to the team as required

• Experience in sales/quotations- essential
• An interest in science, laboratory services, or technical environments is highly desirable
• A science degree, relevant studies, or experience in a technical or customer service setting would be an advantage, but not essential
• Comfortable using Microsoft 365 or similar software, or willing to learn
• A positive, reliable team player with good communication skills
• Strong attention to detail and an eagerness to learn and develop professionally

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