Master Data Management
- Maintain accurate client, matter and payer master data in Elite 3E, including tax areas and site information.
- Ensure all amendments preserve the integrity of exception reporting across daily, weekly, monthly and quarterly processes.
Billing Operations
- Respond promptly and professionally to all billing queries, delivering consistently high levels of client service.
- Provide proactive end-to-end billing support to partners and fee earners, reducing administrative burden.
- Support month-end billing cycles and contribute to the development of control and exception reports to monitor billing and recovery.
- Build detailed knowledge of complex billing arrangements across assigned partners, service lines and client sectors.
- Escalate contentious issues to the Senior Biller or Billing Manager without delay.
- Support the Billing Manager in providing Elite 3E expertise to the firm's PMS superuser group.
Compliance & Policy
- Ensure all finance activity complies with firm policies, VAT regulations and financial reporting requirements.
- Promote correct system usage and data integrity across all finance processes.
- Escalate any compliance risks or barriers to the Billing Manager.
Stakeholder Engagement
- Act as the primary finance contact for assigned partners and fee earners, building trusted relationships with their teams.
- Provide guidance on time recording, WIP management and system usage.
- Identify opportunities for continuous improvement and support finance initiatives led by management.
Reporting & Continuous Improvement
- Assist with routine and ad-hoc reporting across timesheets, WIP, billing and master data.
- Contribute to ongoing improvements in finance systems, processes and data quality.
- Develop an understanding of how WIP treatment impacts financial reporting and KPIs.
About You
- Minimum two years' Elite 3E billing experience within a professional services environment.
- Strong understanding of standard billing processes, VAT and master data management.
- Proven ability to manage competing priorities and meet tight deadlines, particularly at month and quarter end.
- Confident communicator, able to explain billing policies and escalate issues appropriately.
Desirable
- Experience providing billing and WIP guidance to stakeholders.
- Exposure to finance process improvement initiatives.
Skills & Competencies
- High computer literacy including Elite 3E, advanced Excel and core finance systems.
- Commercially aware with strong analytical skills around WIP and billing data.
- Excellent attention to detail and commitment to data accuracy.
- Strong written and verbal communication skills.
- Collaborative, proactive and confident problem-solver.
Personal Attributes
- Client-focused, motivated and resilient with a positive, flexible approach.
- Diplomatic, approachable and calm under pressure.
- Strong educational background.