Lead Operational Excellence Specialist

Lead Operational Excellence Specialist page is loaded Lead Operational Excellence Specialistlocations: Leiden area, Netherlands: London, United Kingdomposted on: Posted Todayjob requisition id: 1We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.We're unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.In this role, you will shape and drive our operational excellence vision across mission critical platforms and services. You will partner with engineering, service owners and senior leaders to elevate operational performance, strengthen governance, and embed a continuous improvement mindset across the organisation. Your work will directly support our licence to operate and help our teams deliver resilient, world class services to our global community. What to expect In this role you will: Shape and evolve the operational excellence strategy, ensuring it reflects organisational maturity, business priorities and the needs of mission critical services to ensure our license to operate remains uncompromised. Strengthen governance by leading operational excellence forums, ensuring insights and data are translated into clear, action-oriented recommendations for leadership. Own and evolve the operational excellence KPIs (f.e. Availability, MTTR, MTTC), including the creation of new metrics to support our ambitions. Enhance the operational excellence dashboard and underlying data quality, ensuring a simplified, consistent and reliable view of operational health. Collaborate with IT Service Management (ITSM) stakeholders to embed best practice operational behaviours, standards and processes across Swift. Use data-driven adoption metrics to assess the impact of initiatives, identify gaps, and continuously improve operational capabilities. Champion a culture of continuous improvement by enabling teams to learn from trends, signals and real-world operational experiences.We are seeking professionals with: Strong, grounded Engineering (or similar) Experience, with vision and solid leadership skills - You demonstrated strategizing, transforming, setting direction in terms of how to operate and run services. You bring strong proven transformation experience, including ability to be bold in execution. You have broad experience in developing, deploying and running technical services, and their operational implications. A Servant leadership style - You can empower teams, inspire and challenge. You have the ability to lead without authority in a complex environment. An operational excellence mindset - You feel the desire to do what it takes for our clients to experience SWIFT as 'best in class' from operational excellence perspective. You are familiar with how 1st, 2nd and 3rd line of defense interoperate and strengthen our company. Excellent interpersonal and communication skills , thoughtful stakeholder management - You are equipped to engage with engineers, senior audiences, diverse internal stakeholders. You create buy-in, listen to customer needs (internal product teams). Proven track record of engaging and managing stakeholders across a geographically dispersed organisation with effective communication and relationship management Experience working in an Agile environment. Familiarity with JIRA and Confluence is advantageous. You are a team player and not afraid to roll up your sleeves to support this transformation. High level of autonomy and self-motivation. What we offer We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential. We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact or indicate this in your application. Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity). All requests are confidential and will not affect your candidacy. locations: Leiden area, Netherlandstime type: Full timeposted on: Posted TodaySwift doesn't stand still. We are constantly evolving and tirelessly innovating. Working at the intersection of finance and technology is a very exciting place to be right now.Swift is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value - every instant of every day, in almost every country.We are proud that what we do has a critical impact on the global financial community and touches almost every aspect of the financial world. So, what you do at Swift has real impact too - an impact that matters every day. Which is why you matter to us.Joining Swift gives you unparalleled exposure to knowledge, expertise and technologies. If you have what it takes, you'll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world.Swift is unique. There is no other organisation like ours in the world driving the long-term future of the financial ecosystem. You'll be surrounded by bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment.At Swift we are trusted every instant. Everything we do has an impact that matters. And as a member of our team, you are trusted to make your impact every day. Job Alertan account and register for a Job Alert and we will let you know when new jobs matching your career interests become available.